Starbucks Reviews

I go to a Starbucks almost every day and I also go to the Starbucks inside Target but tonight at the Orchard Gateway Blvd location inside Target I had the worst customer service experience of my life and because of this, I will not go back to Starbucks for a very long time! First off, I get the exact same drink every time and I am very specific on how to make my caramel ribbon crunch Frappuccino with extra crunches and tonight I paid almost $2 more than I usually do for my grande drink and I asked if the prices went up and the lady was extremely rude and said, "No you just haven't been charged for extra crunches before and I am charging you!"

Kennedy has such a professional and friendly demeanor he always has a smile and friendly hello. Kennedy makes it such a pleasure getting my coffee. He has such positive energy it is contagious to the other staff members and customers.

I was having a nice day and decided to get Starbucks for my boyfriend and myself and when I went to pick up my mobile order it was not ready yet. However I am ** patient and was just standing there as there was no one in store but was patient anyways. The girl who was making my sandwich was talking loudly to another employee about how annoyed she was to be making my sandwich while looking at me. Then she handed it to me and I told her I had a drink as well just so she would be aware. She then yelled at me saying that she works with the food. I understand that much but they are usually supposed to ask so I thought I’d tell her. Can’t believe how rude she was when I was simply just telling her.

It doesn't. Matter if it is trash from the milk company or not. They will put every single piece of trash they touch in the milk crates and send all their trash back to the milk company. THIS IS NOT SUPPOSED TO HAPPEN. But obviously everyone that works for this company are scummy behaved people. Plain and simple. Out of a stack of seven milk crates every single one of them will be crammed with trash that like I said didn't even come from out company. Just like all the food trash they also send back to us the milk company for absolutely no ** reason besides they are gross. I no longer get coffee from this place. I used to literally everyday.

5 star service. Amazing diligence in attending to customers!!! I came in to pickup my order & it was already ready before I got here. I can't imagine what the world would be like if every restaurant was like this!!

Although we’d made several purchases at a Starbucks the same day prior that completed, upon returning for a snack, while in a hospital Starbucks, the bank card mind you, it’s old and only sometimes states the chip did not read. Which is what the machine said, the baristas both snidely commented with people and myself able to hear that there was probably no money on the card. Which, although I dress pretty and expensive goth, is no excuse whether I looked not rich or not which I look well off. So I stated that it said chip not as very nicely and left nicely not angrily. But that was uncalled for. And I find it disgusting. It was in a hospital Starbucks in Winnipeg. I’ve been customer service before and I’m not disgusting like that no matter whom I am serving. I believe in respect. Pretty-goth or not. And btw I was presentable and respectful the whole time. I was shocked.

I went to Starbucks in Conestoga Mall and ordered the apple crisp oat macchiato and it was delicious, today I went to a different location and ordered the same beverage only to be told the fall menu is over and can’t make my order, they have lost my interest in coming back.

The Starbucks location at Brentwood Mall staff are ALL polite, friendly, helpful and professional. Staff like Talulah, Heejo, Lee, Kellie, Gabby and Jerome are great examples to giving all their customers top notch care and service as well always with a happy smile and positive energy! I believe they are the blueprint for all the other Starbucks to follow by their example and experience. Thank you team!

I worked at Starbucks during college and thought it was a great experience. This was in the early 2000’s but consistently over the past couple of years the service has been uncomfortable. The staff have been incredibly rude, the wait times are outrageous and the product is nothing new or outstanding. I don’t need to go into specifics with each experience I have had recently but it is unfortunate that a company that started off so great has turned out so disappointing. The coffee, staff, and environment of local or specialty coffee shops has consistently created a place I would much rather spend my time and money. It’s unlikely anyone able to make a sweeping change at Starbucks a will read this and implement changes but I do hope so and maybe someday I’ll try Starbucks again but for now I’ll save myself a frustrating and disappointing situation and avoid this business.

We had to correct them on our order 3 times. They never got it right then the manager came over to us and said we made her employee uncomfortable because we were trying to correct our order. The manager tried was racist against my stepmom (Chinese) taking over her but when I (**) would talk she would stop talking and listen to me.

Amber and LaDonna at the Starbucks on Southwest Parkway are always so warm and welcoming. There is always a smile in their voice when they greet you at the drive-thru. And their customer service is always spot-on, they always get my order right and with a smile. I would actually give them more than 5 stars if they were available.

I have tried Starbucks several different times in different locations just in case it was just the one store. But it's not. If you like coffee that taste like dirt scooped off the ground at a garbage dump, then this is the place for you.

Starbucks near me just launched new fall foods and beverages yesterday. By noon yesterday they were out of all new items. The fall launch is huge and many people look forward to it all year. Maybe if you don’t have enough product to last even a couple of days, push back the launch until you do? I was so happy to get the email that it had come out that I left work on my break to brighten my day and so very disappointed to get there at 12:30pm and find out that it was all gone. Please Starbucks, do better.

I ordered online for the Reisterstown Rd, St Thomas SC 99000 and they gave me the wrong drink size so ordered a venti they gave me a grande. Just a bit upset that I paid over 5 bucks for a drink and got the wrong thing.

Staff at the Smythe St. Superstore location in Fredericton, NB often seen tired but today, a woman named Senoa (Senora?) was morose, glum, uncommunicative (even after I tried to engage her to sympathize, as there was obviously a bad mood happening), scruffy looking, almost rude. And, the Americano I ordered tastes watery. I go to Starbucks for a treat after a long day. It a difficult experience, to ease stress and have a pleasant experience. I’m going to sell a different location after today’s grumpy girl.

I filed a BBB complaint last month because Starbucks canceled my Starbucks Reward cards. I couldn't remember the balances, so I guessed about $9. Starbucks played nothing but games and tried everything they could to avoid responding to the complaint. I received a couple of phone call messages asking me to contact them directly and discuss the matter. The number provided was the customer service number and when I spoke with one representative, Linda hung up the phone on me. I did not use my card since 2012 which is my prerogative. Because of this and other reasons, Starbucks decided to close my Starbucks account. I reopened one about a few weeks ago and added a new card that I have not used yet.

Every time I try to buy a Strawberry Refresher Starbucks never has strawberries to put into the drink. How is the drink called Strawberry Refresher and you guys never have any damn strawberries. It seems every time we go on the Starbucks to order a specialty drink you guys are constantly out of it. It’s like calling a pizza place, and they’re telling us they’re out of cheese. I don’t give you a partial payment so I don’t expect a partial drink.

Insulted by customer service representative as I called to complain instead of acknowledge they have issues and they are providing low quality. She called me suspicious even though I spend at least average 15 dollars a day. Was so upset and I decided to close the account after being with them for more than 10 yrs. Company that doesn't appreciate feedback soon to fall especially that it lost its quality.

** at the Starbucks by the fire station on 436 in Altamonte Springs, FL made my day and finally helped me figure out the way to make my drink so I’d love it. She took time out to talk to me for 2 minutes to make my experience better than what I’m used to. It was much appreciated! I’ve had bad experiences one after another at the Starbucks that’s closest to me in my work building with my drinks not being great along with not great customer service from specific baristas. Niko was refreshing to speak to and pleasant. The drink was perfect! Store 11956

I would give Starbucks zero stars if I could. I received an email that I would be receiving a birthday reward on the day of my birthday and it would be good on the day of my birthday only. The email also stated that the reward would be for any drink or food item. I went to an Starbucks near my home. The cashier told me my coupon had expired. I told her I don't have a coupon. Its a birthday reward. I ordered a sandwich. The cashier said I could only purchase a drink. I showed her the email. She said, let's try it and swiped my card. She said it didn't take so she asked if I wanted a drink. I told her to just give me a venti hot coffee. She swiped my card again and said it didn't work. Then she asked, "Are you sure it's your birthday?" I showed her the email that said in big letters, 7/15. I told her this is July 15 and this is my birthday.

On June 21, 2023 I purchased coffee and a breakfast sandwich for $8.10 at the Starbucks located at the Target store in Mays Landing, N.J. I was not given purchase credit and “star” points for the purchase even though the cashier there scanned my Starbucks app. I reported this to customer service the next day and was told to email them a copy of my credit card receipt to their customer service address, which I did. I have still not been given stars to my account or credit for this purchase. I have attempted to contact them on multiple occasions and they have not responded.

My mother sent me a $15 gift card purchased from Walgreens in June. She came to visit me this past weekend and brought the Gift card receipts. I contacted Walgreens to replace the cards. I was told to contact the Merchant (Starbucks). I called Starbucks and spoke with a representative today, explained my problem. He asked for the card number. When I provided it, he transferred me to a different department that handles these issues. I got another representative. I told this representative why I was transferred over. She got silent and ended the call. It is like no one wants to handle issues or do their job.

I just wanted to go out of my way to recognize a Starbucks employee Billy at the Franklin Park location! I was running late to work & placed an order at the wrong location and not only did he make my order with a smile he made it within 60 seconds! Thank you SOO much I was having a bad morning and people like you just make this world a better place.

Was handed a coffee in a drive through. The lid was not on right and the top edge of the cup was bent. When I accepted the coffee and was going to place it in my cup holder, the cup bent, the lid fell off and the coffee spilled all over myself and my newly detailed interior. Not the way to start a day especially on the way to an appointment. Now $$ for coffee and detailing.

I’m at 20th and L in DC. There are a dozen people here and only one employee to make drinks. Unacceptable. I have commitments to get to and I don’t have time to wait. It’s already been 20 minutes. I won’t come to this location again.

I have been purchasing Starbucks a lot using my cash app card. I reached out to Starbucks customer service so they could add my purchases or receipts to my account for points. I emailed them and received an automated email back saying someone will reach out to me. No one has as of yet. I sent out another email and still didn't get any assistance. Starbucks is ignoring me about receiving help

Starbucks Como Lake. Bad attitude of the cashier, demonstrative arrogance and didn't greet me, misspelled my name, then laughed at me with the staff. Orders are often confused, it is better to take a check in order to get the desired drink later. The order took a long time, one day we had to wait 30 minutes. Bad place.

Me and my friend were at Starbucks and my card didn’t work. Thankful the worker there, paid for our drinks. And was very nice about it, it didn’t seem to bother him that he paid for our drinks. This made my day, but made me look like a fool because my card didn’t work. All thanks to Dillon. At Shoreline WA in Safeway. Thank you so much Dillon for the help, support and, kindness. I rate this 1000/10 if I could but, other than that, 10/10.

This past Sunday, 5/21/2023 we went through the drive in and bought 2 Double smoked breakfast sandwiches, expecting it to have back and Gruyere cheese and an egg. They did not. We got 2 buns pasted together with unidentifiable something. We were on the road somewhere or I would have turned around and returned them. I know their food comes pre packaged and only warmed at the store, so I fault the company for falsely selling food that does not meet the picture on display at the ordering kiosk. Just how many millions does Starbucks need to make on a daily basis? Their food is already overpriced. I mean, how much does 1 egg, 1 small slices of bacon and cheese cost?

I WAS OVERCHARGED FOR A VENTI BROWN SUGAR SHAKEN ESPRESSO. I looked at my paypal notification and there was 13.40$ taken from my account for the coffee drink. Very unhappy about it. I would like a refund of the total price. If not I will never buy another product from you guys. I go to Starbucks on the regular. I am just really sick and tired of being taken advantage of.

I received a gift card on 4/20/2023 but not able to use it today, 5/11/2023. I believe no one should purchase Starbucks gift card anymore, because this is the 2nd time I was not able to use a Starbucks gift card...the first time was a thank-you card from the coordinator of our church's Foster the City program; all of us "support friends" helping out the foster families with various tasks received a card but it turned out we were all told not to use it because for reasons unbeknownst to him the cards were invalid. Sadly it happened—again...this time I received a card from a trusted friend and the same happened. I already texted her and let her know what had happened. I'm having a bad feeling Starbucks is having some kind of scam. I'm so appreciative of my friend’s kind heart and texted her about the card because I feel uncomfortable about what Starbucks is doing and personally I will not purchase Starbucks gift cards in the future, anymore.

I spend about $30/day, is it asking too much to have a lid that does not fall off? I have contacted Starbucks customer service for months being told they are addressing the issue but nothing changes.

During Covid their restrictions were over the top and still require staff to put cream and sugar in my coffee. Starbucks this is nonsense - no wonder you have 3 stars. Why should your customers wait for a cup of coffee as if I had ordered a frap. Dumb policy. Sell coffee not politics.

For me to come on here and leave a review for your store on town east (New store beside HS) y'all need to do better! Tell your employees to stay off their phones and put effort into doing their jobs or employ people that actually want to work! I waited patiently for my coffee as did everyone else but my frappe tasted like crap! I don't drink Starbucks very often and if I do I go to the one on military and never had an issue there whatsoever l! BUT TODAY, I happen to be in the town east area and decided to treat myself to a frappe! Unfortunately it tasted like crap, and seeing an employee on their phone after receiving my coffee irritated me cause if they put as much attention into doing their job as they do their phone it probably would get them more than one star!!

Me and my Special needs son need to wait at a Starbucks for an Access Van. The store has only teeny tiny tables, where two people can not sit at, as the table is far too small. And round, so the tables can not be joined. The staff, told me Starbucks is making it extremely uncomfortable for a family to eat inside, and difficult for couples, people with special needs, basically everyone. The table is a little bigger than a stool. I was told the staff and many complained, though corporate office stated to them, Star Bucks is not a family friendly place, not a place for a group of people to meet. They said the corporate office said, despite the complaints, the tiny tables stay,

It has chemical odors and makes me gag. My friend dared me to have some and I barfed all over the store. They spelled my name wrong on purpose, my name is Kemmis but Starbucks spelled it as Chemist and I said, "That's not my name, it's Kemmis."

Ok so, I already had in mind to stop going to Starbucks since it was costing me like 250$ a month. When I saw on Tiktok how unhealthy their drinks really are, I just knew I had slow down my intake. But today that was it for me. They told me that to have a free drink is no longer 150 stars - it’s now required to accumulate 200 Stars. No way, this is a sign from the Universe for me to really stop drinking their unhealthy drinks. They can go and require 1000 Stars for a free drink if they wish - I don’t care because, I really am not interested anymore.

I bought a Caramel macchiato last night on 03/02/2023 and there was particles of a white cleaning rag in my drink. Pretty much Starbucks isn’t doing anything which is awful and disgusting. I have lost my ambition to buy coffee from Starbucks forever after this experience and with their customer service.

My account got blocked, I cannot log in and I have a substantial balance there. I have already spent hours on the phone with customer service trying to resolve this. The issue was even "escalated" to a senior rep. But after months of going back and forth and me bagging to return my money, Starbucks reps say that there's nothing they can do. They wouldn't issue me a card for the balance or credit me back on my credit card.

All the money Starbucks makes not only are they ungrateful to their employees but what's the point of being a loyal ongoing cu6 when you have to pay more just to start using rewards, why would they change the amount you need to earn? It's bad enough all their Starbucks games you don't win anything big. It's like they are all rigged that way...Not to win.

In my opinion, I can't believe Starbucks has now changed it to 200 stars for free handcrafted beverage!!! It was 150 so that means spend $150 and you get a free drink! Not anymore. The coffees are already outrageous as it is, they ask you tip now with new card reader which is super uncomfortable in the first place. May start going to 7 Brew, it's good, cheap and 5 minutes from them here in Kingsport.

On 01/23/2023 I purchased Starbucks beverage located in Las Vegas. Upon receiving the beverage (Caramel Macchiato), it was drowned in Caramel Sauce. Caramel was thrown in the cup and to top it off an excessive amount of Caramel was put on top. I requested the beverage to be made again. Upon departing property, I realized that the steaming wand was never wiped down. I returned home and contacted Starbucks via email to leave a complaint. I was contacted back and was informed that I would be receiving a full refund for the purchase. On 02/04/2023, I received the gift card through Mail. Looked to see how much was refund and showed, 10 cents. Due to the lack customer service, I will be taking my business elsewhere.

Got to Starbucks inside Food City before 6 pm. Asked for a large decaf. I was told they could only do a half caf. Very disappointed in their logistics function. A viable business should have its ordering of supplies rather optimized by the time they are a mature business.

I know a lot of people line up for this stuff but the coffee is not that good. I guess that's why they put in so many flavorings and sweeteners. If you like just coffee, try somewhere else. Many to choose from. I won't name them here. This is not an advertisement.

I have had enough of this companies deceitful ways. A 16oz Grande and 24 oz Vente both have 2 shots of espresso. All you are paying for is more milk which weakens the taste. Logically if a grande has 2 shots then a vente should have 3. The shots have already been reduced in size over the years. Secondly Tips are based on performance...to ask us to tip before we can even finish cashing out is no right. You are pressuring us to leave a tip before we even get our coffee. What if the service stinks? I think you should go back to using a tip jar that way if the service is good we can tip and if not we can leave. I am only one person but you have lost me as a customer and I will do whatever I can to spread the word.

They are ALWAYS out of stuff at Lakeport Commons in Sioux City!! So forger mobile ordering! Mobile ordering takes your money then when you get there told out of SOMETHING and you lost money. Never have the sauces you want. Out if Matcha for green tea for weeks! Out of ice coffee at least 2x week.

I’m on this kick of drinking 5 cups of warm water. I work for Instacart right now and every location of Starbucks I was given free hot water because I asked for it without being charged. I really appreciate Starbucks for giving me the opportunity to do such thing. That’s why I give them five stars. They fully have my support. They’re super nice and professional and the coffee is great. Go to Starbucks.

I had purchased a drink on my app at an airport. I went to pick it up and they said they could not make my drink because the blender was broken down and could not refund my money. I asked them how I would get my money back. They said there's a phone number on the app and the phone number goes to the store and I've called the store nine times and no one will answer. I send an email to Starbucks Corporation 2 weeks ago and have heard nothing. I will no longer visit or you Starbucks..

They wonder why they have to shut down locations. This company should be called makeothercoffeecompaniesbucks because they don't care in helping people out who can't get into their mobile accounts. Second time this year I get locked out of my account and no matter what I do I can't get in and then when you call customer service they can't speak/understand English and say they fixed the problem when nothing gets fixed, then someone tells you someone will call you and nobody does. I'm done with this company. Thanks for saving me hundreds a month!!!

Yet another person with a Horrible Experience at a Starbucks... Specifically, the Starbucks at Johnson Creek Crossing in Portland, Oregon. I was trying to give my order at the drive-thru, but apparently the person who was taking it couldn't hear me very well. A short, decaf vanilla mocha non-fat no-whip. Still, she had every thing right but the vanilla, so when she asked me if it was right, I said "Everything but the vanilla." She said she was having trouble hearing me, so I said loudly "Va-nil-la!" She said she was still having trouble hearing me, and for some unknown reason changed the drink to a grande vanilla latte, so I said loudly "Moch-a!" and then asked her why she changed the drink/size? She said she more about not being able to hear me, so in a very loud voice I said "SHORT... DECAF... VANILLA... MOCHA.. NONFAT... NO WHIP" At which point she said I was treating her badly and refused to take my order.

So I went to Starbucks at the Kroger on lower Fayetteville and there was this old man serving coffee there so I went up to there and asked for a tall Americano and he asked my name and I said it but he said he didn't hear me so I said it louder. So when I got my drink, I was just sipping it until I looked at the receipt on my cup, it said Trenae, worst service ever!!

I cannot believe Starbucks closed off all of the outlets in their stores around me. I would visit SB solo and with clients at least 6-8 times per month. Spending real money. One of my favorite past times has been catching up on emails while enjoying coffee and food. Now, I cannot come back knowing that I can’t be productive while there. Ya just lost a LOYAL customer for almost 20 years. Wow. Just wow.

Starbucks had an ad on Veterans Day for complimentary coffee for Vets. I go to Starbucks at least once a day and my Sherman Oaks location didn’t know about it. I called corporate, who confirmed it was a fake ad. I asked my San Diego Marines about it, and they advised Starbucks was honoring it. I went online to contact Starbucks, and they said they’d look into it, call me back, and even looked on my account and said they would gift me $10. ALL WAS A LIE. I was never contacted, didn’t receive the $10 (unimportant), and reached out this morning and was hung up on. Starbucks has lost a loyal life long customer. I will also tell every veteran I know that Starbucks does not honor service members and they have no integrity. Disappointing!!!

Starbucks offers reusable holiday cups when purchasing a holiday beverage. They refused a diabetic an unsweetened beverage because it was not one of their “holiday” beverages. One would think they could have been more accommodating.

Refused a free coffee to me and other veterans in Franklin, NC on Veterans Day as offered on Starbucks' national website and offered in newspapers statewide. As a long time customer of Starbucks, I am no longer a customer.

So mad. I go to the Green Bay Starbucks here which a lot of the time I get great service and it is a good place to go but when I get a cold drink a lot of the time the lid does not stay on at all. I have so many instances where I grab the cup and it falls off. Well today I ordered a Green Tea and then I was drinking it in my living room and the lid completely came off and fell out of my hands and now it is all over the floor and into my carpet. Not ordering there again until this is fixed. It is a 5 dollar drink and I should be able to drink it and not have it all over the floor because of an issue on their end.

I did a Mobile order and it gave a time of 11:35am.... I went to pick up at 1134am.... I waited 45 minutes until I went up to the register and got a refund. My problem was the Manager on duty.... She told customers to stop bothering the employees and they could get orders out. As a retail worker that is unacceptable to say to your consumers. That does not react return business. That's a foul attitude. I will never visit the tilton Starbucks ever again. They are unprofessional and rude.

I love the Starbucks on Sunset! The new one on Elms Springs isn't quite there yet! Friendly which is amazing, just they don't quite have it down yet! My daughter and I went there yesterday and it was watery and not as nearly wonderful! So we will go the extra miles to go to the one that knows what they are doing! Our money is just as important as your money!

Miserable customer service, executive department and website/apps. We have a Starbucks account where our payment method is linked to our account so we may earn stars for rewards. The Starbucks Cafe we go to is in a Market32/Price Chopper grocery store. Previously, every now and then purchase history shows with the $ amount, but no stars, shows as 0.0 earned. Then this started happening on a frequent basis. Called customer service, most speak English with a very broken accent. Explained the issue.

Very stale egg product in sandwich. Unusually weak coffee. Unlike most Starbucks. Very crowded store. Staff overwhelmed. Go to Caribou coffee instead. They need to test their products for freshness on a daily basis.

I frequent this particular Starbucks about 5 times a week. This is the Edgemont Branch location. My usual drink is grande in venti cup, extra milk. Most of the employees know my face and some know my name as I go there quite often. Today I went to get my usual drink. I know exactly how much coffee and how much milk goes into the cup. The coffee level is at the edge of the circle on the cup. So when I saw the amount of coffee was less than usual and had too much room, I pointed it to the employee. She then proceeded to go to the back to talk to someone else, then came back with a measured cup and said we can't do that and talked to me in a way that really ruined the experience for me as she was making a fuss over nothing.

While on vacation, we stopped at this Starbucks on 3388 Poplar Ave. in Memphis Tennessee to use the restroom. By the sink of the women's restroom, there were roaches half dead. In addition to the filthy restroom, everything else inside smelled damp, like old, used towels. You could also not wash your hands with soap because there was no dispenser. There was only one other restroom available which was out of service. Will have to keep my options and eyes open from now on.

Company continues to raise prices when they have been generating revenue for years. They don't pay or take care of their employees well at all and they continue to lay off employees. Will never get my business.

The website says that the store closes at 9:30 pm. My brother and I get to the drive through only to sit there for five minutes watching an employee walk around outside, only to go back inside to tell us they closed and refused to serve us. Starbucks will no longer be getting my money.

I went to Starbucks and asked for a vanilla and and the Barista gave me what was left in the blender, I asked for a new one and the Barista charged me Double for it. DO NOT GO TO 12501 Jefferson Davis Highway Bermuda Square, Chester, VA 23831.

I used to spend over $100 a month in Starbucks coffee and do the receipt upload for stars as part of the loyalty rewards on top of buying several drinks from the on site barista when I was near one as I am not local to any. Then Starbucks stopped the receipt upload for stars, so now I am boycotting Starbucks due to receipt upload ending and now buying from Black Rifle Coffee. Over the years Starbucks keeps chopping away at the loyalty star program. In the past you got way more star benefits but now it's super skimpy.

I am continually disappointed when going to Starbucks. I am not sure they are reading the room… so to speak. The cost Continues to go up… as all things. But there should be a level of competing with the competitor. In our town we have 2 new Dunkin Donuts and they are less expensive. No am sure they are pulling customers. It also seems they are shorting the cups. Do not seem to be full on the craft drinks. Service has been much better than Last year. Have been a consumer for a Long time. Just seem it’s time to feed the customer more obviously than points.

2) Starbucks has continuously cut their rewards program over the past few years. Now, you have to ‘activate’ double star days. They know the more trouble they put people through, the less people will get the benefit.

Purchased one cup of coffee and was charged 3 times for 1 cup so I am owed a credit to my debit card, however I was told after calling the 800 number that they will not be able to give me credit and the store will not likely give me a credit because it has been over 48hours. I suppose I should have assumed that they were going to rip me off with this triple charge and check my account and since I did not do that they decided to keep my money or offer me a card so that I lose my choice of where I spend the money that they stole. Such poor business ethics.

Ok I know how the staff at Starbucks at 23811 Washington Ave, Murrieta, CA · (951) 461-1699 the service has to be one of the worst I have ever been to. I started going to this one over 2 months ago and they still don't know my drink. Now it is very difficult. It's any hot coffee with 10 sugars stirred in then extra cream 1/2-1/2. Now if that's too hard to get how the hell did they get a job. I have been to Starbucks all over and in less than 3 days they know my drink but not here where 2 months ain't enough to understand something so simple and yes I go in every day.

A Place to Be. The space I chose was Starbucks. Never in my life would I have imagined that I would be interested in writing a paper about this. I am currently traveling and it has been a place that I have been frequently visiting to sit down and take care of my studies. I am an avid coffee drinker also and love to sip on a beverage and take care of what I need to take care of. It is peaceful, although sometimes chaotic. I enjoy being able to sit down and do my work. I believe it is a great place for students like myself to sit down and be productive.

I walk to the Starbucks near my house every other day and get the same drink every day, chai tea latte. The service is usually great and I don't have to wait that long at all. The employees are friendly and kind. This goes for other locations that I visit. Unfortunately, the quality of Starbucks products has significantly declined and the prices have skyrocketed but that is understandable given the current economy. Every time I get a chai tea latte, it either tastes like water or nothing but milk, and on top of that, I am paying a premium for the venti size.

45 minutes in line with the employees constantly disappearing to the back and a line down the terminal. I never got to the counter to order and I was an hour and a half early for my flight. Get some employees who actually work so I can review the product and the service.

I went to Starbucks today expecting to get what I wanted. I ordered a grande dragon fruit refresher with lemonade and a cheese pastry. THIS LADY WHO WORKS THERE CHARGES ME 11 DOLLARS. The pastry was about 4 dollars in all and on top that she didn’t even get me a grande. She got me A SMALL. So I paid way more than what it was worth. Anddd she didn’t give me receipt so that I couldn't sue her because if I had one I would for sure. This freaking lady had the audacity to rob me of my money and I’ll never forget that and the cheese pastry I got WAS CREAM CHEESE not just “cheese” like it said. I didn’t want cream cheese, I wanted regular cheese. Omg is that literally too much to ask for. So ya Starbucks sucks. Never go there.

I almost drunk a glass that was in my caramel crunch frappuccino... This is the most uncomfortable experience I have ever had at a Starbucks coffee and caramel frappuccino crunch is one of my favorite coffee is and I get it all the time to have glass in my coffee and almost swallowing it was the most Dreadful bad experience I ever had. If I would have swallow it lords nows the damage it would have done. (STARBUCKS STORE) LOCATION 2106 EAST VICTORY DRIVE SAVANAH GA. STORE NUMBER #14467. ** Case Number

The Starbucks coffee drinks cost a good deal of money. So when I pay for a coffee drink. I expect to get coffee, not a milkshake. But there are milkshakes hidden in the Frappuccino menu. If it is for kids. It should be labeled "kids drinks" or "milkshakes." That is just really disappointing. I ordered a Strawberry Creme Frappuccino, thinking that it was like the Strawberry funnel Cake Frappuccino, which was really good and had coffee in it. But they stopped selling that and instead there was just this disappointing strawberry milkshake that I ended up with.

I am 58 years old, crashed my motorbike on a plastic Starbucks sign that was in the street and was injured and my motorbike was totaled. I contacted Starbucks and they promised me they would take care of it and agreed verbally on an amount that they would pay me. I agreed not to file a lawsuit if they would do the right thing and I have given them over a year to take care of this. They have not kept their word at all, completely dishonest and untrustworthy and never tell the truth. Who would ever want to drink their coffee of a company so dishonest and untrustworthy.

I have been a loyal customer for 10+ yrs...however, I've won multiple prizes on the most recent Starbucks app game but the prizes don't get delivered to my account. Customer service didn't know how to help. I've spent money to play the game trying to win prizes but never see the prizes that I've already won. FRAUD!!! Don't fall for it screenshots don't help either. It needs the reward to be displayed as in barcode scan. I'm not spending in Starbucks anymore. Its brand of integrity is very poor.

Most Starbucks charge $2.95 for grande Pike Place coffee, but one store in Huntington Beach CA (Brookhurst & Hamilton) charges $3.25 for same grande. Lovely place, great staff, but price a bit of a turn off…

I visited the Starbucks in Flowood, Mississippi on May 29, 2022, and the young man gave me the very hot tea with the top off and it went everywhere. My thigh was on fire and when I asked for napkins he just looked at me. I gave him the tea back and asked for the manager. Mr. Cody came to the window and when I told him what happened he said "really" with a smirk on his face. I was like, "Yes" then he went on to say, "Oh," but the smirk was still on his face. He was questioning the fact of if I really got burned. When I asked for my money back he got an attitude. He refuse to tell me the general manager's name or number.

I have been going to this store regularly for years. The last year has been almost daily. It is a very busy store but they move us through quickly. It seems like the employees all get along and do their jobs efficiently and curiously. One day a slight mistake was made and could have been my error due to the fact I usually have a large order, but a very nice young lady Stephanie took care of it, with a smile. If I need coffee I will wait to drive to this store. The manager Elaina is always working with a smile. Maybe that is why her employees treat us all that way. These days it is hard to find good customer service but to find exceptional service is even better. Thank you to Stephanie and the whole crew. Great job Elaina.

I stopped in at Starbucks at Coomera and they had a line of about 15 cars waiting, they served all the cars in drive through before making the coffees of any of the customers who had actually come into the store. They charge 90c to add syrup to your coffee which you don’t actually receive and is a far higher charge than similar coffee chains. The coffee was hot but tasted awful.

Starbucks is supposed to be a quality brand and we love Starbucks coffee. Recently their centres have started cutting cost by not providing paper bags when we purchase a product from Starbucks. We regularly buy coffee beans worth $20 from Starbucks and when we ask for a bag they have started providing excuses like "We have run out of bags." Their products are so expensive but they cannot provide a paper bag to even carry the purchased product. In USA, WEGMANS store provides huge strong paper bags for even the smallest purchase made. Sad to see the way cost cutting is taking a toll on customer experience.

It costs over $20 for 3 small breakfast sandwiches!! These should be $2-$3 a piece like every where else. And the greeting from the server was rude. A simple, “What do want“ is not a greeting! Too expensive and poor service!!! I won’t go back there!!

The first time after years I felt the “welcome to Starbucks” greeting at this place & I said in my heart “well Mr. first CEO returned with his principles”. I read his books, but for the many Starbucks doors I entered in the founder’s story in the book & the practice at most Starbucks were totally different. I’m very excited to experience as the book stories. Keep the warm tradition. Get going!!!

Good service, the employees are good at both English and Tagalog. Fast service and the environment are really clean and tidy. And I also appreciate the fact that they use paper straws to support the environment. 5 stars :>

I came back to Oklahoma City due to a business meeting and to visit my family. While visiting a Starbucks location in Oklahoma City, OK at 200 S Oklahoma City, OK 73104, I was threatened verbally as well as physically by an employee. I am a long-time daily customer of Starbucks. I would say I visit a location at least 335 days out of 365 per year. On the morning of April 5th, 2022, I went in to purchase my usual daily cup of coffee. I decided to purchase a protein box and a cheese and fruit box as well. While waiting in a fairly long line I arrived at the counter in which I were greeted by a young lady named **. My order was placed for a venti sized blonde roast of brewed coffee, including eight packages of agave, sugar free vanilla, cream and the two boxes discussed above.

How can people drink the awfully burnt tasting coffee from Starbucks. Overpriced poor tasting. Better to go to Dunkin. Starbucks uses cheaply source beans and roasts them to death. Not only burn the beans, also burn the essential oils.

I ordered 2 mint Frappuccino and it was not frozen. I returned to the facility and an Asian guy looked very upset. He redone my drinks and he still could not make it correct. He forgot to add the chocolate syrup and was told and he snatched it off the counter with attitude! And he added cookie crumbs not the syrup. He made me feel very uncomfortable! On top of that I tried it and it was not good. I do not recommend this location at Washington Square. If you see this guy do not let him make your drink!

Good morning, in case it happened I just bought a tea here in this new Golden place out of Toa Baja, when young Gregorio goes, to collect before saying amount to collect tells me, "Hi you are going to tip" and I comment no, he comes back and comments and I repeat, not then he tells me the total, I give him money and seeing when they give him the tea that he has to give me, I realize that all the employees approach him, they stopped to talk to everyone, two of the girls start dancing. They went to work with other orders leaving the glass that I had to deliver to the front of the window, realizing, like any adult, that these young men or Gregorio made me wait when the order was ready, normally when it is by servi car we leave the change or leave extra. All this so that you do not leave a tip IN A SERVI CARRO. I am embarrassed that a good new business has employees like these, who with their actions seem to force the client to tip. 11:40 am. Starbucks.

I went through the drive thru at the Starbucks on Capital. I ordered a Grande nonfat mocha. She gave me a Venti.. With surprise I asked, is this my coffee? I ordered a Grande and she said, "We are out of Grande cups." I said, "Oh, I understand." I paid and left. I drank my coffee, it was good as always. However, I went to throw it away, when I saw it was doubled with another cup. It was a TALL! I paid for a Grande! I just got ripped off at a good yet expensive coffee shop. This is the first time this has happened to me at a Starbucks. I have always known them to take pride in company. Oh well... Guess it happens to everyone. Warning= BE CAREFUL. Look at your drink carefully. I will from now on.

There were 6 barristers or helper at the counter at one time but the services was so poor. Not efficient, slow, not service oriented, no team work and they were not supporting each other. At the end, services to customers were affected.

The Starbucks on Newman, Lasalle, Quebec has the best customer service anywhere. I go by there every other day before noon to get a coffee or a sandwich and the person at the window is such a delight to deal with along with all other employees. They are friendly, helpful and always have a great attitude. Hats off to them.

I would like to give a huge shoutout to the Starbucks employees at the Kroger location in Plano, Tx. at Coit and Hwy 121. All of their employees are super friendly, efficient and always remember my drink combo. Me and my husband have been going to that Starbucks for six years now and we love our Baristas. Most days, there is only one Barista tending to the store but they are always efficient and seem to do an amazing job single handedly. I would like to give a special shoutout to Michelle, she always greets me with a smile and a funny story, which makes my day amazing. Thank you Michelle for always being my ray of sunshine first thing in the morning.

When employees along with management are having side bars about a customer and the customer knows that they are talking about them because it was very obvious, it is very rude and very unprofessional.

The location where I go the employees are great and they always seems to make my drink right so no complaints there. The complaint is just the price increase, at this time it is unnecessary since you can not distribute the products and keep single locations in stock ever. It is a toss up if what you want will be available that day or not. You can get product off line and make it for way cheaper at home. With the break down you can make a Frappuccino that taste similar for $3.60 with top ingredients from home where when you go to Starbucks the same thing would cost around $7 to $7.25. Starbucks was an everyday thing for me and my family now I am making my own at home and I order from Starbucks maybe 1 time a week and even that will be slowing down.

This Starbucks at the Festus location has terribly slow service… Also, the location is terrible. To get in and out of the drive-through you have to navigate through traffic in their small parking lot. Just for your information, there is a Dunkin Donuts across the highway that you may want to try.

Had a wonderful Christmas. Such an amazing experience this time at Starbucks. Mesmerizing taste and hospitality at its core. Delicious caramel frappe, turkey and cheese pretzel sandwich yet chasing my taste buds. The Starbucks downstreet had a really tranquil environment and great for having a hot coffee on a cold winter day. I love the sparkling bottled water and the painting on the walls which give me a feel of satisfaction. A relaxed and comforting environment to provide on a happy day. It's a great place to spend some time with friends, family and converse. Thanks for the experience Team Starbucks. It was 100% hostile and welcoming. Wish to see you soon.

6 pm January 6, 2022. Pulled my mask down to sip my coffee while waiting on another order. Tone and ferocity in which I was told to pull up my mask was uncalled for. When I complied and protested the tone, employee burst out laughing.

This Starbucks store ID is 57243, Student union 2nd floor, UCF. The staff are extremely rude. They won't fulfill the order properly. If we ask why they didn't fulfill them properly then they tell that this is a way of telling a customer to not to come to their store. They show extreme discrimination and rude behavior.

I'm not even sure what the point of loading my Starbucks card was. They are never open anymore. I have 4 stores that are my usual and they are complete crap, never open! I want a refund and switching to a different company that actually is open for business. Crappy service when they are open too. Just a waste of time and energy. Get it together!!!

In January, 2021, I ordered the Egg White Egg Bites, and bit down on two toenails in my food. I immediately contacted the Provo Starbucks, where I bought them, and they apologized and gave me my money back, which was nice, but not enough. I was sick for two days afterward, which makes me wonder what other surprise ingredients were in it, and completely disgusted with Starbucks ever since. I'm really sad. I LOVED the egg white egg bites, and Starbucks has been my go-to cafe for years.

I got a Starbucks gift card and ordered a coffee which was 6 dollars. One of the same size at Dunkin is 3.50. I expected with the expensive price tag to have top of the line coffee. What I got was watery coffee that tasted stale. Waited a bit to give it a second chance. Big mistake. Tasted just as bad as it did the first time. Nope! I’m gonna stay a Dunkin girl and nothing else.

Incredible experience every time. Thankful for water and sorry for inconvenience. This is truly a great customer service staff. I am more than grateful. I will be trying to do better in regards to recycling. Thank you Starbucks team 100%.

Despite customer traffic being slow, I had to wait a prolonged period of time to order a fast food Starbucks cookie bar. As I waiting to order a fast food Starbucks snack, the cashier was harassing me and purposely making me wait for a prolonged period of time when it wasn't busy. I have been to this location on a variety of locations and have never experienced such immature service. I ordered a gingerbread biscotti. It occurred on the date of 11/30/2021 at 9:28 am.

Corporate here in Denver Colorado HONESTLY DO NOT care about their loyal patrons. On November 25, 2021 I went to the Hampden and Locust location did a mobile order. When I got there, the store didn’t open until 5am. I requested for a refund, and I was advised only the customer service can credit my account. I sent snapshots of my order. The Starbucks Rewards claimed that wasn’t a valid receipt (snapshots came from their mobile app). If it wasn’t a valid receipt, why didn’t they check it out since they are able to go and look at our previous orders. They have looked at my previous orders many times where I did get my rewards/stars. Of course they could BE LAZY, or DON’T GIVE A CARE, or both.

Starbucks is taking advantage of their devoted customers and great employees. Prices roll out higher and higher every couple of months. Starbucks keeps taking customers money but will not pay their employees well. No more Starbucks for me. Price went up three times within a year and that was for an iced coffee with light cream only.

Asked staff question. Was very rude and snappy. Same with other customers...acted like they were doing us a favor being there...puts a very poor image of your company. Last time I will go to this location.

So very disappointed with Starbucks. How is it possible to sell signature holiday drinks without the required ingredients? Their excuse for not having the supplies is getting tired. I heard these same excuses during the summer. I'd rather make my coffee from home. Plus, Starbucks has now increased their prices.

Out of stock SEVERAL ITEMS -- drive thru lines long and slow. OATMEAL, SEVERAL TEAS, DOUBLE SMOKED BACON. LINES ARE AROUND THE BLOCK AND SERVICING IS VERY SLOW. At times servers are rude and do not add all requested items.

If I could only give the corporate office “0” stars I would. Whenever I would send them a request for my stats or/and a qualified purchase, I would get it. During the time of this post, I did purchase a grande iced caramel macchiato which is a qualified macchiato purchase. I sent them my receipt where I did get my stars. BUT (a big but), they claim this isn’t a qualifying purchase. I did purchase a hot caramel macchiato earlier in the day. But I accidentally threw the receipt away (my fault).

This is the first time I go to this store located in Bristol and 17th St in Santa Ana, California. The staff was rude, not a smile, very short. It is pretty evident that they were not trained for customer service. The floor was very filthy. It looked like it wasn´t cleaned in several days. It was dirty and coffee stains everywhere. We had to clean our table because it was dirty like the rest of the tables. My wife went to the restroom. She had to do her business standing up because it was so dirty that she didn´t dare to sit on the toilet. I will never go back to this store and maybe to Starbucks.

I know the world's so crazy although all these big chains that people flock to. Starbucks has no customer service, maybe no training idk?! I do know the coffee was horrible, not what ordered & super expensive! The worst part was my dog Chloe was diagnosed with bladder cancer last year & been wanting to take her to get a puppuccino, heard so many good thinking, yea it's a dog treat made with dogs in mind, great ingredients. Right, wow so wrong, a little plastic cup filled with canned whip cream! Really Starbucks! Nothing else to say except Starbucks suck bottom line! Why is it when companies become successful their quality goes way down and price way up!

I ordered regular coffee and asked for cream. They charged an extra $.70 for the cream. The coffee was very hot, and I was about 30 miles away before I took a drink, and then realized that they had not put in the cream. Charging $.70 for cream is a rip-off; failing to give me what I paid for is theft.

On Sept. 28, 2021, around 2:00 pm: Starbucks at Sherway Gardens in Toronto, Ontario. Place itself is dirty: spilled coffee on the tables, napkins under the tables. Personnel is rude - when asked to clean up the tables, in return asked to show proof of vaccination; after seeing it, still didn't clean up table. Couldn't imagine such poor service even a couple years ago. Coffee, by the way, a bit cold and tastes watered.

The cookie my daughter was eating got a hair coming out of it; absolutely ridiculous. Not recommending this at all. Can’t be trusted after paying 280 for one cookie; who can trust a brand this big and claims safety but can’t even be careful with such mistakes in COVID times.

I want to share my tragically experience, on Sept 11/2021, I order coffee through drive through and when I reach through the window, she hand me the coffee which after I grab it, open from the lid falling on my hand and arm burning it, and felt all over my car door. Immediately I request speaking to the manager expecting he will instruct me to go to the Dr. and follow a report. Instead he approach with a little piece of paper and told me to write my name and phone number and someone will contact me. They contacted me 2 days later to offer me a $25.00 gift card, and told me that was my fault since the coffee was on my hand, which I told her to keep it, since I will never buy anything from them due to my bad experience.

I am thanking for their staff for their support of me. I am grateful to their customers and my great coffee each morning. Thanks again for your support and for your polite manners. I can appreciate the hard work done at the Yonge and Holly Street. JP

Coffee tastes like poison. Bakery is inedible. Starbucks in Dundas Ontario. Are there any Food Control organizations to check up what Starbucks food and drinks made of? I got pain in the liver area though my liver never gives me any problem.

Went to the Starbucks in Newport News' Tech Center (VA) and had the worst customer service by the rudest manager and employee. The manager is lazy and the subordinate co-signs her foolishness. Neither of them would walk 10 feet to let me know which item was mine after they put it with the walk up orders without a name (my name was not taken) and then kept yelling for me to "get it from down there" after I asked "Which one is mine?" This exchange went back and forth before the subordinate finally walked all the way to the area to figure out which one was mine - after I asked if they just wanted me to pick up whichever one I felt like taking. Rude. Lazy. Ridiculous. If this post doesn't make sense it's because the entire experience did not make sense. At all.

Have been frequenting Starbucks for 30 years. Have liked most of their drinks. Their new iced apple macchiato is something I would not order again. Normally I love apple anything but disliked the flavor of this and didn’t finish… very disappointing.

I work in the Jersey Gardens mall, this Starbucks ​open when the entire mall opens. I never been to a Starbucks that doesn’t open early. They also don’t do order pick up, so not only can I not get my items before going into my job, when they open I have to wait on that long line with all the workers who's been waiting for them to open and the million of other people who is shopping. Then not only that they never have anything. They are always sold out. It’s horrible.

I go there every morning and the customer service is excellent. But they screw up my drink order every single time. For the prices I expect my order to be right. However, there is always something missing from my drink.

Order Venti (largest) coffee and get 1/2 a cup. Ordered bagel and looks worse than 5 day old - NOT toasted at all. NOT even warm. Always leave a generous tip and get horrible service. Do NOT go to the Starbucks on 520 at A1A. It's TERRIBLE!!!!

I have family members who are police officers so...yeah there's that. You don't have any sugar free options in fraps, and your paper straws get soggy in seconds. I'm done overpaying just to sip through soggy paper straws. Starbucks treatment of police officers, their sugar free options, and their straws SUCK!

I noticed when I ordered a medium it was really a small. With all that's going on why would you shrink the size of your cups!!! McDonald's is doing the same! This is not good. Starbucks brings way too much money in to cheat your customers on cup size gouging.

I have been to many Starbucks locations in several cities and states over the years. I want to take a moment to acknowledge Natatia at the Cottage Grove MN location. Natatia always has a very positive attitude and I look forward to having her take my order when she is working. It is employees like Natatia that take the customer experience at Starbucks to the next level. Her customer service is "Star" worthy! I would highly recommend Starbucks in Cottage Grove to anyone.

I contacted Starbucks customer service to ask why they only give one day to redeem their free drink for the birthday promotion. I wasn't able to use the free drink promotion on the one day allowed. I've been a customer for over 11 years and all they stated was, "Sorry, our policy has changed, have a nice day". I then contacted customer service online again to see how to cancel my membership card. I ended up calling and speaking with a representative. She took my information down and said I still have 34 cents on the card. I told her to keep it and just cancel the membership card. She stated, that's fine and the card will be deleted immediately. There was never a question why I'm canceling the card because obviously, I was upset.

I have been a loyal SB Gold Card member for more than 10 years. Each day I buy 2 beverages, and on occasion, food or snack items. On a recent trip to a location in Florida, I ordered a hot coffee and other items. When I picked up the coffee from my car cup holder, the sides of the cup pushed in causing the lid to pop off and the coffee to spill on the center console of my car. Right on top of the technology ball that controls my radio, XM, NAV, cell, and internal features of the car.

Columbus circle location. I asked for a medium white mocha, cashier ask, "With milk?" If you received your training you should know. If I wanted deli coffee I'd of been there. The staff who made my drink seemed aware he was trying to ** me. Get more mature, respectful staff. I don't like to waste my time/money on senseless characters. Return my funds. Us veteran.

Starbucks rewards program is a total joke. I have been a loyal customer for years. Lately I’ve found out that the offers they send out to customers for bonus stars are really a slap in the face to regular customers and favor the rare or occasional customers. I received an offer to receive 50 bonus stars for six consecutive days of purchases while my daughter who rarely uses Starbucks received the same offer but for 100 bonus stars for six consecutive days of purchases. To me this says “we can take advantage of you because you are loyal and we will try to lure in the ones who aren’t loyal by giving them a better deal”. All I can say is I feel a real craving for Dunkin' coming on. Starbucks doesn’t deserve my money or my loyalty.

Personnel handling multiple cups of coffee and touching objects and money and then touching my lid where I have to put my mouth to drink from. Not practicing covid-19 protocol. A person said, "well we wash our hands." They do not wash their hands in between every transaction.

Radio too loud. Could not hear person behind counter after waiting 5 mins to be helped. Not patient with me. Surprised I asked for a straw. That saying "be kind as you do not know what the person you are talking to may be dealing with". Not asked what flavor of coffee I would like to order. Maybe if the music was not so loud... We each would have understood each other better.

Consistent coffee and quality service. Atmosphere is great and usually a great place to hang out and enjoy some coffee or catch up on work. I frequently grab the laptop and head to Starbucks so I can grab a great cup of coffee and have some time to hang out and work. Great place to meet a friend too!

Second time in a week I've gone to Starbucks and ordered pistachio grande and they didn't put the pistachio pumps in. We get it and leave with a terrible coffee for a very high price. And they expect us to tip as well! I'm not going back if I can't treat myself to what I've ordered. BTW this was on Frederica St..

I was in line for 15 min before having to leave for an appointment. Never did get coffee. Unacceptable! Location is Petoskey, MI. Drive through Starbucks on us 131! Need to investigate what is wrong at this site. I don't have time to wait that long.

On Sunday I order my quad Americano. I get to work and realized there is no sticker on the cup. Decaf is marked with the name "Gamer." On Monday, I returned and was told "sorry, nothing I can do". Bye SB.

I always bought hot tea in Riverdale Target Starbucks. Today November 30 2020 I asked the woman who was making tea do not touch the hole on the cover of glass your hand, because covid. The woman did not listen me and touched her hand the hole of the cover a glass and else she poured the teatime the brim of the glass. I said, "Give me a cover, I'll make it myself," she gave it.

On, November 21, 2020 my friend ordered a Venti dark black coffee. As The area became crowded coffee he was obligated to keep a 2 meter distance to accommodate to COVID-19 restrictions. So after 20 to 25 minutes He finished the coffee and went back for a refill. Their staff refused him a refill. ** the supervisor in charge at 4341 International Village Vancouver BC Starbucks location claimed the manager ended free refills for customers. My friend gradually related to her and stated The Starbucks refill policy and showed her the policy on his phone. Yet she ignorantly turned her back and shouted at my friend “my manager said to not give refills”. My friend patiently said, "I would like to see that in writing." ** refused and treated me disrespectfully, stating that it’s because of her manager **.

They never gave me my cookies.. Like how can you not see on my order I ordered madeleines? So I asked for a refund period. And then their breakfast burrito is more tortilla than whatever inside! I stay at Dutch Bros from now on. I’m sorry Starbucks. Used to be my fave but then y’all wanna get real lazy with the customer service and making the food or prepping it, whatever tf y’all do.

We visited the drive-thru at our local Starbucks and ordered two caramel frappes. Terrible decision, but we had a gift card and otherwise would not have been there. There was just a hint of coffee flavor and very little caramel. McDonalds has a much better frappe and half the price! Starbucks is laughing all the way to the bank!

I forgot my mask realized and used my additional shirt to cover my face upon entry. Waited in a line for 5-10 minutes. He refused service saying I had to have an actual mask - meanwhile there was a dog in the store - I can’t be positive but I don’t think he had gloves on and he fist-bumped the customer in front of me. I said I’ve waited in here this entire time I will go outside if you can still take my order. Nope... All the while I had a shirt covering my face and nose...

While living in the United States I patronized Starbucks. I even had a Starbucks card. It had a balance of around $25. I decided to travel overseas and walked into a Starbucks in Bangkok and presented my card for payment. It was not accepted!!! Starbucks cards are ONLY good in the country they are issued in! Imagine if American Express or Visa or Mastercard ran their business like that! As I can't return to the US because of the COVID pandemic, I essentially was scammed by Starbucks!

Starbucks does not know the difference between latte and cappuccino. I just ordered a triple venti "dry" cappuccino. I should not have to specify dry but I was told once that it would ensure that my cappuccino was made with foam instead of milk. Even that doesn't help. My drink today weighed about 5 lbs from all the milk in it. I couldn't even taste the espresso, it was like drinking a big cup of warm milk. I could drink this at bedtime and sleep very well. Go back to espresso school, it's not rocket science.

My favorite Starbucks items are frappuccinos. Even though Starbucks prices are high, a frappuccino made correctly is worth it to me. Unfortunately, their consistency has been all over the map. I have had frappuccinos that were as thin as water. Some were the wrong flavor or the wrong size. Some did not resemble frappuccinos at all and who knows what was actually in them. The one I had today was like that and this is what prompted me to finally write a review to vent about it.

As soon as he sees me walk in the door he has my croissant warming up. This group is always nice, friendly, and knowledgeable, they work very well as a team, great job!!!! They all know my name, I feel at home.

Starbucks has lowered their standards in cleanliness, presentation and morals. I have gone from one location to the other trying to order without there being any issues in the last 2 weeks. I have put in 5 complaints from 3 different locations. Complaints that stem from wiping my drink off with a dirty rag, leaving hair on my cup, taking my drink back from a customer's hand that was taken into his vehicle while I sit in my car behind him and once at the window was offered the same drink, to making my drink incorrectly and instead of remaking it the employee tries fixing it by adding ingredients through the top of the plastic top.

My 4 friends and myself were treated like scum! We all support our country and President Trump so we all had our Trump hats on. The minute we were seen by the help, the guy said to me, “you’ll have to remove your hats, we don’t want problems.” I asked for the manager and was told that she’s not here but I can call later and speak with her. They wouldn’t serve us with our hats on! Very rude!