Starbucks Reviews

This morning, like every other morning, I ordered a Venti Iced Coffee with EZ ice. The person doing the preparation added water to the coffee so it would be topped off with very little ice added. This seems very cheap on Starbucks' behalf. It's time to go to Peet's.

My local Starbucks recently went smoke-free even outside on the patio. The day after they made this decision, my sisters and I met up like our normal habit when we all happen to be in town. There on the patio was one table with a No Smoking sticker on it. It was the closest to the door, so we thought it was only that table. We sat down and hung out and a third sister joined us. A little bit later, there were at least four people outside smoking, which was not unusual to us. Most of them were guys standing around talking. My sister, after seeing them smoking, decided to smoke. It was then a tall man comes out and rudely singles my sister out and tells her about this new smoke-free policy. This was about two weeks ago.

My school is at Center Drive in Los Angeles and Starbucks is right across the street. I left my school bag by mistake at Starbucks. I realized it after I reached San Diego (approximately 2 hours). When I called them, they said that someone had already claimed a black bag. Without even verifying the identity, they gave the bag to the person. When I called, they told me that it was not the same bag as they said it was a small bag. This was very disappointing to me as I thought they would be responsible enough to check the identity of the person before handing over the bag to her. As it is very close to the school, we always go there and thought there was some relationship that has been built up, but I was wrong. At least, I expected them to give me the correct information so that I could have tracked the person. But even after committing the mistake, they never thought it was important to tell the truth. Trust is completely lost.

A co-worker and I waited in line as we noticed free samples of a new instant coffee product were being disbursed to customers. The barista and my coworker were engaged in a friendly conversation. They were discussing the new instant coffee and if we would like to try a sample. The barista at the register looked to the manager Lisa and asked if my co-worker and I could have one of the free samples. Lisa looked at my co-worker and I, and stated, "No, not for them. We don't have enough." She had a bag in her hand filled with free samples.

On the 5th of October 09, I was already in a bad mood, just trying to get a decent cup of coffee so I dropped by Starbucks. I ordered a tall latte and realized the woman that was preparing my coffee was wiping her own nose with her bare hands. I let it go the first time but she did it again and that's when I just asked for my money. She was so embarrassed that she shouted the whole time, so I lost my cool. I’m trying right now to write a complaint about that disgusting staff member and asked the manager but he wasn’t very helpful. He gave me a phony number. I tried calling the number listed on the Yellow Pages but it’s out of service, but I can assure you that that's the last time I’m going to Starbucks. What happened to the old American saying that the customer is always right?

Why am I leaving this store (# 06486; 10/03/09 at 7:31 am) carrying my new coffee press by the handle? I should be carrying this product in a bag or at least in its original packaging. Instead, I’ve been forced to buy the display coffee press and walk out like a thief who has just shoplifted because Starbuck employees couldn’t be bothered to serve me properly. There were three Starbucks employees (no other customer but me) and not one of them can exhibit any modicum of respect? There was no greeting when I entered. They simply can’t be bothered to attend to this sale correctly. It was all too much effort for any of them to respond to a customer’s needs. One of the female workers actually rolled her eyes when I declined a coffee sample - rolled her eyes! The male employee had to say to her, “She said no,” talking about me whilst I’m standing there and then laughed.

I entered that specific store at W39 and 8 Ave. in Manhattan and before queuing I’ve asked the manager if they were serving Coffee Press (to share as it is advertised). He said, “Yes, sir,” so I waited. After charging me $4.14 instead of $3.80, he showed me the "French press" and I’ve said that it was too small for two. He said, "Oh, no, sir, this is the press we normally use.” Of course, the press was too small - it was only for half a tall cup. So he ordered the other guy to make another one, but first they’ve poured the coffee into a cardboard cup because they said that was the only press they had. So the coffee was terrible. Mine was cold and tasted like petrol, my partner’s was like a strong tea, and to end it up, I went to the restroom which is dirty, smelly, and worst of all - with no soap at all. Please if you like coffee and you like Starbucks, don't you ever go to the one in the W39 and 8 Ave. in Manhattan. Never!

While in the small Starbucks in Naples, the staff were yelling at each other (not angrily) so loudly that I couldn't enjoy my drink, which was to rest and stimulate me for a long drive. I had to leave to find some peace. It was at 5 PM. This is only to complain about a ruined atmosphere. I've never had such an experience in a cafe, even on a loud street.

On 9/19/09, two gentlemen in front of me each bought a cup of coffee and went to seat outside. A few minutes later, one of them went inside to use the restroom and Sterling, the manager, proceeded to tell him he could not, it was for paying customers only and refused to let him use it even after he, the gentleman, explained he was. The gentleman went back outside. A few minutes later, the police arrived and questioned the man. A scene was made because Sterling thought it necessary. Mind you, the gentleman is considered homeless but was clean and neatly dressed. No need to make a fuss and be rude and prejudice. All of the customers outside stood up for the gentleman and the police left. We all apologized for the behavior of one man, who apparently has a problem with his fellow man and common decency.

I was sitting inside of a Starbucks & was heading back to the vehicle. The wind picked up one of their umbrellas and went through my front windshield pole first. It entered driver's side, shattering windshield, scratched driver's window and dented the door (I had a camera so pics were taken of the vehicle and employee taking pics of vehicle). Shift manager called corporate and Jennifer from corporate gave me a case # and fax #. She said when "I" get everything repaired and submit receipts, they will "consider" reimbursement. I asked if they were going to assist me as it was late and the vehicle was not drivable. They said, "No." It was all up to me, first had to find a glass repair company and they couldn't repair it till the next day. I had to find a rental car and my own means of transportation. This took several hours to accomplish.

As I stood in line at the store, I saw a mid-sized dog sitting on the counter. Stephanie was serving. I asked her to please ask the customer to put the dog on the floor. She did not. She then went on to serve 3 more people before giving the counter a very cursory wipe. She was also particularly rude and did not seem to understand my point of view.

This morning around 12h15 (Spain hour), I went to Starbucks to get a muffin that cost 2.10€ ob La Rambla, Barcelona. I gave the girl behind the counter a 20€ bill. She said to me "I don’t have change." So, I asked the other cashier and she didn't have any either. Instead of offering me an apology, she said it happens. Her answer was really rude and unprofessional. It was only 12:15 and they’re already out of change. It would be just normal if they carried extra change because of their touristic location. In Spain, Starbucks are touristically sighted. What if the friend I was with had had no change? Starbucks would've lost money because of that store and employee. I would never have eaten my muffin. What a shame.

I ordered a 2% Grande Latte this morning, Thursday, 8/13 at the Menlo Park, CA store on Santa Cruz Ave., approximately at 10:00 a.m. The barista preparing the latte was extremely unprofessional, unorganized and rude. He called out each coffee without using the customer's name, which was very confusing to those of us waiting for our coffee. When I asked him why he wouldn't call out each customer's name to inform them that their coffee was ready, he replied, "I'm tired of calling out people's names," and then proceeded to point to one of the cups on the counter, and stated, "that one must be yours." As I drove off and took a sip of my coffee, I was disappointed, as I received the wrong order! Lattes are not cheap! I will no longer visit that Starbucks. Management should speak to their employees, as treating one's customers with respect is not too much to ask for, and receiving the order you placed is also high on the list! Thank you for your time. I do hope someone is actually reading these posts.

I ordered Venti iced coffee. As I watched with several other people waiting for their orders, Nikki sneezed into coffee cup then proceeded to pour coffee and ice and handed to me. When I asked her nicely to make me a new one, she was angry and asked why. I explained to her that I saw her sneeze right to the cup. Her answer was she was trained to sneeze right. People actually looked at me and rolled their eyes. She was also extremely rude and when asked to speak to a manager, she threw refund at us and told us to get out.

On 07/29/09, my family went into Starbucks for a new one of those Vivanno Coffee's. My bill was $21.55. Our drinks were disgusting with frozen banana floating inside the cup, and they tasted awful. We threw our drinks away, and now, I am out my $21.55. I would very much appreciate a refund of gift cards to compensate for my loss. Thank you.

I ordered a Grande Latte and was very disappointed as the drink I got was really just warm, watery milk.

I have been to several Starbucks and the one in Kingwood, TX is very good at what they do. I have had very little problems. However; I have a complaint about the lids the entire company uses. A few months ago, the company changed their lids and cups. These are now crappy lids. Today, 6/10/09, I ordered a tall coffee. The lid would not stay on correctly. This is not the first time. Today, as I was about to take a drink, the lid popped off and my drink spilled all over my vehicle. I noticed the lid had also split so now it won't stay on. Does anyone know where I can write a complaint about the lids?

I ordered a caramel frappe with extra caramel. The girl put a drop of caramel. I paid for that extra, and I barely got anything. I was very disappointed and will never go there again.

I asked for a tall coffee that would be poured over a venti cup of ice. I ordered this way because you order a tall ice coffee you get half 2 the coffee and pay more. The cashier insisted on pouring the coffee in tall cup over ice, then transferred it into a venti with more ice and then wanted to charge more! I finally gave up and left.

I have a Starbucks grinder that is currently being recalled for a safety issue. The replacement process is arduous and time consuming (8-10 weeks for a replacement to be received). In the meantime, the company expects its consumers to take their coffee to a store location for grinding when their website suggests grinding beans just before brewing: "What is the best way to store coffee? How long will it stay fresh? Once roasted, coffee begins to lose its flavor the longer it is exposed to air and moisture. We recommend buying your coffee weekly, storing it in an airtight container in a cool, dark place and grinding it just before brewing. Coffee in an unopened flavor-lock bag will stay fresh for several months. You can learn more about how to brew great coffee in Coffee Education."

The inconsistency and inaccuracy of drinks, I wish they would get orders right, 1 out of 5 times my girlfriend visit, they get the order wrong in Edmonton. Last week, I ordered a Grande Iced Coffee with Milk, sweetened. They forgot to add milk. They added the milk after I mentioned the mistake. There's too much ice in it -but at least it was cold. I had more luck with simpler drinks, cafe Americano or just a bold coffee. My girlfriend usually orders a Grande Cafe Vanilla Light Frapuccino. She usually has to clarify or she will end up with Vanilla bean, the other blended crème based drink. A few times, they don't blend it long enough and it separates too fast. One time, they added whip cream to top, hello, it supposed to be light! Another favorite is the Vanilla latte and they sometimes forget to add enough pumps of syrup or forget to add any pumps. It's frustrating. From now on, we check our drinks carefully before we leave. If we complain, they attempt to fix on the spot. However, other times we let it slide since it was too late.

I go to this Starbucks (Ladera Center UCO) on the way to work regularly and began to notice the service was going down depending on the cashier and server. Some days I get a polite greeting, but most days, they're cold and impolite. But since I really like Americano, I put up with most of their attitudes. However, for the past several times visiting, their Americano began to taste horrible. First, I thought it was just a bad day, but every time I order, it is consistently bad. It tastes worse than their regular coffee. I ended up throwing it away and vowed never to go back.

I was pleased with the new Starbucks oatmeal the first time I ordered it. However, in the past month, at 4 separate locations in Washington, DC, I have not been able to get an oatmeal with all of the toppings. Today, I even thought I had learned my lesson and made sure to ask before I paid, whether or not they had all three toppings. But when she handed it to me, I was informed they were out of fruit. I tried to order oatmeal at a separate location this morning, only to be informed they are out of brown sugar.

I have been charged a higher price when I buy 2 or more drinks together, than when I buy them individually. For example: 1 Grande Latte + 1 Tall Coffee = $6.16 (taxes included). Separately: 1 Grande Latte = $3.94 (tax included) and 1 Tall Coffee = $1.79 (tax included) for a total of $5.73. So Starbucks' "extra charge" = $0.43. I have the receipts to prove this.

I asked for half caf coffee at approximately 3:30 pm. They graciously tried to make me an Americano and other things to accommodate me. I realize that decaf is not something everyone uses. However, I like decaf and hate this new policy. In the Nashville area where I live, they brew small amounts of decaf as requested. I think this should be the policy all over the country! Something needs to be done for people like myself who need to limit the amount of caffeine that we use. I am a regular customer, probably 5 days a week at least! Please address this concern!

I was going through the drive through, ordering my regular Venti Chai Tea Misto w. Vanilla and when I got to the window, I had to wait about 5 minutes before someone acknowledged me. After that, they handed me Grande Blueberry Tea Misto so I said it was a Venti. From there, they transferred it into a Venti cup and just added water. I recognized the tea bags were a different color so I told them it was a Chai Tea Misto. She scoffed, re-did the order with a Grande and of course then I asked, “Is there Vanilla in here?” She looked at me and then went back and literally transferred it into a Venti again, added vanilla and water.

6:39 in the morning, I got the nasty barista. I made the mistake of asking him to make sure the water was hot for the oatmeal. This nasty, young adult got such an attitude with me about how the water is always 200F and it is always hot. The last 3 oatmeals I got from Starbucks were lukewarm and there is never consistency with how much water they add. I thought I would be a team player in these tough times and I have tried to patronize Starbucks because I liked the idea that they provide employee health insurance. After this incident and all I have read here (and waiting for 10 minutes even when you try to alert them that you want Decaf Pike's Peak) is really turning me away from Starbucks. I can very easily go back to Dunkin! I am also shocked that you are supposed to get all three condiments that has never been offered to me.

I was in the drive thru, ordered 1 venti white mocha frapp with no whip cream, double blended and 1 venti caramel mocha frapp with whip cream, double blended. She repeated it back that the caramel was a grande. I said both were ventis. She said go to the window. No price or anything. I went to the window and after a while, a young man came with a venti. I asked which one was this. He said the one without cream and it's $9.95! Then he handed me the other and said this is a caramel and closed the window. The girl came, opened the window and almost threw my credit card at me and slammed the window!

I have recently spoken with many Starbucks customers and have come to the same conclusion and that is that Starbucks has recently (since 4/1/09) began making their coffee weaker. I have had problems with Starbucks recently and have been in contact with their customer service group concerning consistently receiving cold coffee from their stores and the inability to receive decaf coffee at certain times of the day. To each, they reply they are trying to cut costs during tough economic times. Apparently now, a new way to cut cost is to make weaker coffee, which cost their customers more money. More money is needed because now it is necessary to pay for a shot of espresso to put in the coffee, so it tastes like it did before the decision to make weaker coffee was made. What used to be an unreasonable price for coffee is now made more unreasonable. One must ask, is Starbucks losing their customers because of the tough economic times or are they losing their customer because they keep making decisions to weaken their once impeccable brand?

About one month ago, I had an interview for work with Starbucks of Ruidoso, NM. The manager who interviewed me was Robie **. As Robie described the dress code to me, I realized she wasn't a great example of it. Her hair was highly teased, glitter splattered on her face, body and clothes. Blouse was very low cut and in the course of the interview, began to cut down her employees. She talked about getting rid of the bad apple. She questioned me as to the fact that I needed to be ready at her beckoned call. No matter what I was doing, drop everything and come to work if she needed me (that is, if I were to be hired).

A lot of people behind the counter (keystone cops), but no one took my order for several minutes. Others were waiting behind me. Finally, a man took my order but got it wrong. An extra shot of hazelnut instead of espresso. When I pay dearly for my rationed 2-3 lattes per week, I expect to have good service and a correct drink. Usually at this store in Greenfield, I do get excellent service and drink. I don't know what happened today.

The incident occurred at the Starbucks store on Maui, in the upcountry Foodland store. I ordered one decaf vanilla late and one regular vanilla late. I was handed the regular coffee first, then the decaf. The coffee cup was not marked as they usually are. When I got to my car, I handed one of the cups to my brother saying, “I hope that is the decaf.” Since the drinks were not marked, we tried to taste it. Honestly, could not tell the difference. Since my brother cannot drink regular coffee, I did not want to guess which one was the decaf.

Lake And Waukegan Store #02239. The Manager put a flat lid instead of a dome lid on the drink so he did not have to put as much whip cream in the drink, the glass leaked all over my pants on the way to the car and after I sat down in the car. The manager had really bad attitude when I asked about putting a dome lid on the drink with more whip cream and the leak in the cup. I asked for the drink to be triple blended. I watch the manager not triple blend and then when I asked him about it, he lied to me and said he had.

I visited the Starbucks, Greensboro, NC Sept 27, 2008, about 2:40 pm. and ordered a Grande Chai Latte with Skim. I can't find the price online, but it was something around $3.60. I gave the cashier a $20 bill. Being stupid, I did not count the change, or looked at the bills, except for the $10. I dropped the coins in the tip jar, and put the bills in my pocket.

It was almost midnight on Setember 13th, 2008, when I pulled up to the drive through at starbucks in front of the Statesboro Mall. All of the lights were on and I could see people moving around inside so I thought the store was still serving. I sat there about 5 minutes and then this girls voice say Mam, if you come back in about 6 hours I'll be glad to take your order. Then I heard someone else laughing in the background.

I have a starbucks next door to where i work, very convenient for a quick lunch. I usually buy the yogurt parfait. Today I went in to buy one and noticed it was 1/2 the size as it usually is and went up in price $3.25. I asked the kid at the counter and he said no, i don't think so? I said yes they did, i buy them all the time.

Immediately I linked the taste and appearance of it to be mucus. I know this was mucus from spit. I didnt think to save it and it went down the drain as a whole without dissolving. It has been one of the most nauseating experiences I have ever encountered. I immediately called the store manager, he took my complaint but I just felt I needed to do one separate. I dont think I will be ordering my fav. drink or anything else from there ever again. I still feel ill about the whole expierence.

I then decided to call and ask her for her manager's #. She hung up on me 6 times after that and would not give me any #'s or names of her superior. The last time she answered and stated that I was getting the employee I asked to speak with in trouble. I am a regular at starbucks but after this crap I will go It's A Grind. I purchase coffe drinks 5-7 times a week too!

Walked into buy a cup of coffee today and the guys working behind the counter were talking about herpes. Normally I wouldn't care but it just seemed to be not the place or time to be talking about the subject.

Ordered two dopio machiato coffees, however I don't drink milk unless is whole, starbucks made the change to offer two percent. I requested the barista to give me whole milk, instead she humilliated me in front of all in the store that she could not remember that request and if I wanted a change that it needed to be deal with the cashier, there is no sign in there that you can't speak to the barista. If that is the policy then so post it. I dont need humilliation from anyone, I'm a paying customer

I stop at this Starbucks quite often. They have NEVER treated me nicely but the location is too convenient. I am sitting here at 3am in the morning because I stopped there last night and asked for a decaf cafe americano. I told her to make sure it was decaf because it was late. She said, no problem do you want a double. I said sure. Well, it couldn't possibly been decaf because I am totally wired and awake. I will be dead at work tomorrow.

i have been a starbucks customer for ten years, i pulled into the drive thru about three hours ago. After waiting 10 minutes in line behind 5 cars i thought hey i am not lazy i ll just park and go in. I looked to my left and thought the parking lot was adjoining. I then proceeded to high center my lexus on the curb. i had to call a tow truck. This was a dumb mistake on my part, however aftre talking with employees and it came to my attention it has happened many times. while sitting there a person cannot see the high curb. there are no poles or sign to help the consumer out, an easy fix.p> I would have dropped the whole situation but i don';t want another patron to wreck their car, so i contacted the store manager. I thought starbucks mission was to keep customers. Not this manager, Todd Jefferson. He basically told me there was nothing he could do, expressed no regret, acknowledged it has happened before, but oh well go ***** ********. I thought perhaps he could reimburse me the 75 dollars for the tow truck or just offer a free cup of coffee, but no. It is apparent this manager cares little about customers.

My daughter decided to treat me to a unique experience around 9 a.m. this morning. Unique it was: the two baristas were slow; one was on the phone more than necessary and taking care of drive-thru orders. The other one was overwhelmed and it took him 30 minutes to get one order of coffee.

For the past several years I've stopped in to a Starbucks in the afternoon for a cup of dark-roast coffee. A few weeks ago, I was told that Starbucks no longer brews dark-roast coffee after 12:00 -- a corporate wide decision. The young woman behind the counter told me that Starbucks had decided coffee drinkers didn't need the extra boost of dark roast in the afternoon and that the Pike's Peak brew would be sufficient. Since when did Starbucks decide they could dictate what roast I want or need in the afternoon. Sorry, but I prefer dark roast and will now look to other coffeehouses to satisfy my afternoon fix.

Found a hair inside of a rice crispy square.

On 3/15/08 I was at the Starbucks on 42nd street a block away from the west side highway. I saw a long line outside the bathroom. I bought two cups of coffee and stood in line to use the restroom. I waited for around 10 minutes. Few people went to the counter for the keys. But they never helped us open the bathroom. After a while a few European customers started complaining. The three girls at the counter started shouting, saying we don't like being disrespected. How ridiculous is that? Here are people waiting to use the bathroom for a long time and when they start to complain they feel disrespected. Starbucks needs to do something about the three girls that was working that Saturday between the hours of 11am to 5pm.

Loss of confidence that I can get what was promised

On Dec. 7 of last year my husband and I were on our way to see our son and family in Rocklin, CA. About half-way there we decided to stop for a stretch and a coffee. We took the Fairfield exit off of Interstate 80 and saw a Starbucks, decided to stop there. While my husband bought our coffees, I decided to use the restroom. There was another lady waiting behind me and we talked and waited for the room to vacate. No one came out, so I knocked and received no answer. The manager came and opened the door for me. I used the facility and tried to leave the room but the door would not open. The button on the door was up, but the door would not open. I talked through the door to the lady who was next in line and she said she would let me out - but could not open the door from the outside either. She got the manager again who came with the keys: she could not get the door to open either!!

I recently learned that Starbucks does not and will not support our troops by sending them coffee.

When using my debit card, how much and for how long does the Starbuck's company put a hold on a portion of your checking account? I nearly had a NSF because of this.

I just bought a starbucks thermos mug about a month and a half ago while on vacation in the USA. A shiny green mug, paid about $16.00 for it, which is quite a bit. Yesterday I noticed it had split on the side and can not be used. HOw can this be after such a short time. I need a repalcement,or my money back.

They said I could not get a refund nor store credit..either i had to exchange or out of luck...I didn't want another copy..I would have taken the store credit, but they refused.

I'm (was) a regular customer who ordered a latte at 12:50pm on Tuesday, 12-19-06. A woman next to me got handed her coffees over the ordering counter instead the hand out counter. In the course of it, the Starbucks employee spilled an entire cup of hot coffee over my right leg. I ran into the bathroom to get cold water since it burned like hell. When I came out, coffee all over my (white) pants, socks and shoes, Candice made me pay for my drink without any comment. My co-worker organized some ice for me.

I ordered two venti frappacino's without whipped cream (as my daughter and I are allergic to whipped cream). The representative made them with whipped cream, then realized the mistake, scraped the cream off and handed them to me. This was very unsatisfactory. I felt she should have made two fresh drinks.

Cups leak. All Starbucks cup leak by design. The cups leak at the seam due to the inability of the lid to seal this discontinuity. Additionally, the sip opening allows coffee to splash out.

DEMANDED TIPS FROM ME, THEN MADE ME WAIT UNTIL MY COFFEES WERE COLD AND MELTED ( I HAD 20 OF THEM). They have yet to address the problem, the store still demands tips!

Starbucks has an ongoing leak issue with their large (venti) paper cups. One in sixty of these is manufactured in such a way that the inside unfinished edge absorbs coffee like a paper towel and spits it out from under the lid. This is not a drip or two, it is a serious leak that makes drinking your morning coffee impossible and dangerous. I thought I would solve the problem by having the drinks "double cupped".

Starbucks offers Power Up feature on all Frappuchinos. This is a mixture of protein and vitamins. Health news is saying that coffee makes vitamins non-absorbing. My complaint is that Starbucks mixture does not do what it is supposed to do.