Starbucks Reviews

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About Starbucks

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Starbucks operates as a global coffeehouse chain serving coffee, espresso-based drinks, teas and light meals. Founded in 1971, it has grown to include a wide range of seasonal beverages and specialty drinks. Beyond beverages, Starbucks has successfully expanded into food service, retail merchandise and ready-to-drink products sold in grocery stores.

Pros
  • High-quality coffee and beverages
  • Positive community atmosphere
  • Quick problem resolution
Cons
  • Inconsistent service quality
  • High prices for products
  • Long wait times during peak hours

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Starbucks Reviews

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    Page 1 Reviews 0 - 10
    Verified purchase

    Reviewed May 29, 2026

    I went to the Starbucks on New Jersey Parkway in wall Township Judy Bloom rest area and ordered my drink asking for it to be made with a few ice cubes. The barista told me she could not do it that way. That it has to be made according to her recipe. I told her I’ve already gotten it that way there many times, but she still refused to make it how I asked.

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    Punctuality & SpeedStaff

    Reviewed May 28, 2026

    The staff is always courteous when I’m in there!! & my order is always good. The timing is always good. No long waits drive up or inside. Always courteous so visits are always nice.

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      Reviewed May 24, 2026

      Starbucks steals money out of people's accounts. They reload cards WITHOUT AUTHORIZATION - zero stars if I could.

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      Staff

      Reviewed May 16, 2026

      First, they had no dark roast ready (3rd day in a row) 90 minutes after opening time. Then I am sitting having a Pike instead and I get interrupted by some lazy delivery truck driver, (because he wants to minimize his steps to the door) and interrupts me asking to move my vehicle. I said no, so he tells the staff loudly that there will be no delivery today! Then all 3 staff gang up on me to move my car, whereupon I said I am leaving and never coming back. In fact, I am also quitting Starbucks permanently, and I am one of their top customer spending 100-200 a month for the last 20 years.

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      Staff

      Reviewed April 30, 2026

      Visited the Starbucks in downtown New Orleans and was enjoying the experience until a female staff member there at 5am told us we were laughing too loud. There was one other group there who did not complain, so why is your staff so against us having a good laugh?

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      PriceRates

      Reviewed April 27, 2026

      The price of adding a flavor shot or an extra shot of espresso has nearly doubled in the last couple of years. What do we get for that increased cost….a reduction of reward points/stars from 2 stars to 1.2 stars. Time to go back to Caribou.

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      Customer ServiceStaff

      Reviewed April 27, 2026

      Starbucks customer service help was so rude tonight. I asked them a simple question. Yes or no. And they decided to be snippy and rude. If I can give customer service a 0 I would. When I go to Starbucks they are awesome. When I contact customer service they suck.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed April 24, 2026

      Two days in a row and very disappointed. Staff turnover is often at this location. I like it because of the convenience in location. Yesterday, my drink order was weak and it was remade but no better. I appreciate the effort. Today I walked in and no one said anything. A ** female came in an almost in unison the staff said welcome and hello...same with 2 ** females who walked in after. My drink order was made and given to me in less than 4 mins. My pastry order which is usually first to come out was sitting on the counter while other orders were prepared and given.

      I asked about my order and was given it with an apology 'we are busy,' there were 3 people sitting who had already been served and 2 waiting to get orders. I was one of the 2 waiting. And drive thru was not busy and the board showing status of orders was not busy. I am very disappointed in the staff and service provided, especially since I am in this store frequently. Customer service is what makes Starbucks successful... I hope this location gets better at serving and treating all customers the same. Yes, I will be back!

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      Customer ServiceSales & Marketing

      Reviewed April 23, 2026

      Starbucks has a program called Coffee Loop, every 10th coffee is free. When you reach 10, you click on the Starbucks website and you receive a coupon to your e-mail. Click it in the e-mail and then you are told it can't be processed. Starbucks customer service is worthless; they don't seem to know about this promotion. I'm a good customer, Coffee Loop owes me three free coffees.

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      Reviewed April 21, 2026

      Went to Starbucks for a breakfast sandwich at the Atlanta Airport, because I couldn't find DD. It was horrible and they expected a tip!! I ate 4 bites and threw it out. That was my first Starbucks experience. 😠

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      Starbucks Company Information

      Company Name:
      Starbucks
      Website:
      www.starbucks.com