Starbucks Reviews

Starbucks is by far the best option for coffee because it offers an abundance of low-calorie drinks and nutritious items that are not detrimental to human health, whereas Dunkin coffees could be. Dunkin is good, don’t get me wrong, but I will always choose Starbucks. Starbuck’s coffee wakes me up and doesn’t ever pull me down with all that sugar Dunkin coffees have. Before a long day at clinical, I find myself getting a coffee at Starbucks to get me through. I highly encourage everyone else to do the same before a long day. Starbucks has high-quality drinks, a better study environment, a higher caffeine content, a cuter appearance, and a lower calorie content. Try Our New Specials Today!!

This location is the BEST location in Oceanside! The employees are always friendly! They know my name, what food and beverages I like and where I work. They take the time to get to know something about their regular customers. Even listen to me vent about my job! All customers are treated equally and with respect which is rare. Thank you to the outstanding crew at the Oceanside and College location for bringing a little joy to my day!!

The staff is always courteous when I’m in there!! & my order is always good. The timing is always good. No long waits drive up or inside. Always courteous so visits are always nice.

My name is Carl **, my wife and I share a Starbucks app. Terrible customer service. I am a nurse and was working at Desert Parkway Hospital. We used my phone to make an order with the app. The order was 40 dollars and change. When we realized there was no delivery option and called the store. The order was canceled before they started making it. The person at the store told my peer that the store could not refund the charge. He gave me a number to call. I called it and was repeatedly told, even after saying this, that I had to call and wake up my wife before they would speak to me.

Got terrible service at Starbucks Galleria Edina MN. I received the wrong drink and the barista was rude and grumpy. Said the drink only come this way. I know it does not. He would not remake it and pushed it at me. Do they know we have other choices to spend our money?

Starbucks Akron OH, Howe Ave location failed a basic standard of customer care. While stranded on Howe Ave on July 11th, 2026 with a broken-down car in extreme heat, I went in for a cup of water — something I’ve received here many times. I was told water is not available unless I purchase an item. This forced me to walk across a busy street in dangerous heat to get water elsewhere. This policy is unacceptable and unsafe. I hope management addresses this immediately!!!!

I just visited the location and Rancho Mirage, California Bob Hope and 111. I have never been so ignored in my whole life coming to my location. There was one man working with another girl. They were talking back-and-forth. Someone came in after me. They asked how can they help them and his drink was ready. They called them up. I’m sitting there. It doesn’t even look like they’re even trying to even start my drink. He paused in between making my drink to talk to the girl and then proceeded to put it in the waiting area and didn’t say I’m the only person in the store. I thought that was the most ridiculous thing ever and I probably will not come back to this location, I have a place I go all the time, but I was close to this one will lead me. I will never come here. this happened on July 8, 2026 at 6:15 PM. I am a gold card. Member and I am. I’m not happy.

Coffee taste like motor oil or burnt. Staff was rude.

I'm only giving 1 star because I can't give zero... RUDE, AGGRESSIVE, INCONSIDERATE, ENTITLED, BORDERLINE ABUSIVE behaviour from the management. I understand that it's a big franchise, but you survive on having customers. So if customers are not happy, then you'll lose your sales. I'd rather pay more in a small, local coffee shop and be treated with respect than go cheap with Starbucks and be abused and shouted at by your incompetent staff doing their job wrong. Hire better staff or just close down altogether. I'm never going to ANY Starbucks shop, even if it were the only coffee place in town. I'd rather drink a puddle water, which would probably taste better than anything that Starbucks sells anyway.

My pros: I enjoy the drinks. My cons: I wish they had a bigger selection of breakfast. I wish the stores were more consistent with their products. You can go to one store and they are exceptional but the next place they will taste watered down or too strong or burnt. My biggest con is the rewards program. I am disabled so most of my orders are delivered. When ordered for delivery you cannot use your Starbucks card balance or your reward points. You also do not get credit for your purchases. Because of these reasons I have recently quit buying from Starbucks and switched to Caribou.

HOSTILE, AGGRESSIVE, OBNOXIOUS, UNCONSTITUTIONAL CONDUCT by employee ** at this Starbucks location. If placing an order here, please know that this location almost never picks up the phone, as they did not answer calls for 5 days until a store manager picked up the phone today. Link to the original video starting at 2:01 mark: **. The female manager who answered the phone on June 2, 2026 at 12:43 PM MST was extremely unhelpful, dismissive of the conduct below, and hung up the phone without identifying themselves. It is unknown if this manager is **, the employee in question who appeared to violate the rights of a citizen on a public sidewalk. The phone number for Starbucks Corporate is 1-800-782-7282.

Starbucks lost me with its birthday reward changes. Requiring a specific status level to get a birthday drink feels like a poor way to treat loyal customers. Instead of rewarding people for their continued support, the company has added more hoops to jump through. Combined with coffee that’s become increasingly mediocre and food that often tastes frozen, this was the final confirmation that it’s time for me to spend my money elsewhere.

I went to the Starbucks on New Jersey Parkway in wall Township Judy Bloom rest area and ordered my drink asking for it to be made with a few ice cubes. The barista told me she could not do it that way. That it has to be made according to her recipe. I told her I’ve already gotten it that way there many times, but she still refused to make it how I asked.

Starbucks steals money out of people's accounts. They reload cards WITHOUT AUTHORIZATION - zero stars if I could.

First, they had no dark roast ready (3rd day in a row) 90 minutes after opening time. Then I am sitting having a Pike instead and I get interrupted by some lazy delivery truck driver, (because he wants to minimize his steps to the door) and interrupts me asking to move my vehicle. I said no, so he tells the staff loudly that there will be no delivery today! Then all 3 staff gang up on me to move my car, whereupon I said I am leaving and never coming back. In fact, I am also quitting Starbucks permanently, and I am one of their top customer spending 100-200 a month for the last 20 years.

Visited the Starbucks in downtown New Orleans and was enjoying the experience until a female staff member there at 5am told us we were laughing too loud. There was one other group there who did not complain, so why is your staff so against us having a good laugh?

The price of adding a flavor shot or an extra shot of espresso has nearly doubled in the last couple of years. What do we get for that increased cost….a reduction of reward points/stars from 2 stars to 1.2 stars. Time to go back to Caribou.

Starbucks customer service help was so rude tonight. I asked them a simple question. Yes or no. And they decided to be snippy and rude. If I can give customer service a 0 I would. When I go to Starbucks they are awesome. When I contact customer service they suck.

Two days in a row and very disappointed. Staff turnover is often at this location. I like it because of the convenience in location. Yesterday, my drink order was weak and it was remade but no better. I appreciate the effort. Today I walked in and no one said anything. A ** female came in an almost in unison the staff said welcome and hello...same with 2 ** females who walked in after. My drink order was made and given to me in less than 4 mins. My pastry order which is usually first to come out was sitting on the counter while other orders were prepared and given.

Starbucks has a program called Coffee Loop, every 10th coffee is free. When you reach 10, you click on the Starbucks website and you receive a coupon to your e-mail. Click it in the e-mail and then you are told it can't be processed. Starbucks customer service is worthless; they don't seem to know about this promotion. I'm a good customer, Coffee Loop owes me three free coffees.

Went to Starbucks for a breakfast sandwich at the Atlanta Airport, because I couldn't find DD. It was horrible and they expected a tip!! I ate 4 bites and threw it out. That was my first Starbucks experience. 😠

The staff was very loud. The lady was barking at us!!! Also, they forgot our cake pops and refused to give a refund!! Go to any other Starbucks in the USA. Also, to top off the cupcake, or should I say cake pop, the lady making our drink said, "My tummy hurts" and forgot our strawberry and raspberry cold foam. 😭😭😭🤢🤮 #COVID😷😷😷

I love the customer service, it’s just that when you ask “not to stir” and to just stack the drink it always comes out stirred. They do the syrup and then the cold brew and they stir it there instead of stacking and then they get mad when I say something but I never have them remake it. I just go with the drink that they already made.

BEWARE the Starbucks Scam!!! Starbucks sends out email promos (buy $25, get a $5 card on us). You buy the card, you don't get the promo. I spoke to a supervisor (Michael) and they claim it was a limited time offer. I replied that their website allowed me to purchase, and did not say "promo not valid" etc. 3 months later, 7 emails, and 3 calls to find out that they don't honor their promo. I feel that they use shady & false advertising in their promos... and not inform the customer at point of sale that the promo is not available.

I have loved coming and getting an iced chai latte for years. Someone had to go and screw it up…. The new chai SUCKS!!! Bring back the old chai and quit messing with what isn’t broke! The new chai is gross with an aftertaste and inconsistent flavor when made in the latte. Leave well enough alone and bring back the old chai! I will take my Reserve Status elsewhere where the chai tastes decent.

This is third time in a row at three different Starbucks that when I tell them my name is Antonio they input Anthony. That's not my name. I don't expect it to be my drink when they call out Anthony. Worse I don't know if it's racist (hate Latinos) or xenophobic (hate Latinos) or they are too lazy to type in one extra letter. I'm done. Selling off what few stocks I bought and getting my coffee anywhere else.

Made my frappaccino and it tasted like chocolate ice. Gave back and been waiting for ten minutes and no frappe back, they don't even look at me, 3 of them, classic Starbucks. Been here for 20 minutes. And like 7 bucks for ice chocolate and coffee.

I do not like the new choices at Starbucks. I used to look forward to the changing menu to try new Hot Flavored lattes. The new weird flavors and ingredients and the lack of hot coffee choices has me avoiding Starbucks all together. Sad. All my business goes to Impressed Coffee in Vincennes and Washington.

I had the worst Chia tea latte “hot” today. I ordered ahead in Eagan Mn. I picked it up. Started walking out. Took a sip and it was warm water. TERRIBLE. The staff said they have changed the way they make them. TOO BAD. They remade it but it was not the best. What did Starbucks change? Unless it’s changed you have lost me as a customer. 😡

I love our Starbucks and stop there 3 to 4 times a week. The staff are always friendly and helpful and, of course, the drinks are awesome. I have to ask though, why do companies always find it necessary to change a great product. Like when Coke changed their basic recipe, Starbucks has now changed the Chai Tea Latte and not for the better. I understand offering choices but why not keep the old favorite as well? They themselves said it's been a fan favorite for over 25 years. I've tried customizing it as they suggest but it's just not the same. It tastes like it's made with water and it's got a flat dry aftertaste to it. I will miss my trips to Starbucks but will be searching other coffee places for something that is more like my old favorite.

I have been a loyal Starbucks customer for many years, but recently I’ve been unable to access my account. The customer service chat experience was extremely disappointing. After following all the troubleshooting steps they suggested, I still couldn’t log in. Instead of helping resolve the issue, the representatives — Lavanya and Nancy — provided very little assistance. At one point, one of them even implied that my Wi-Fi or VPN might be suspicious, which felt inappropriate and unhelpful.

My order is always wrong even after I repeat myself over and over again. I tried ordering a blonde espresso with some customizations and they gave me a normal espresso even after I made it clear I wanted a blonde.

I have been going to Starbucks for years. I think it's finally time to say goodbye. The prices have skyrocketed in the past year and the cups have shrunk. No, I'm not going to tip you for handing me a cup of coffee on top of the already outrageous price. Your income from the company should cover that. The wait times are insane no matter ordering inside, drive through or mobile. By the time you get your warmed food, it's cold and stale. Lately I was hacked by Doordash at Starbucks. Never used a Doordash in my life. I handed my card through the window to pay and somehow got hacked. (Employee)? Not sure how that worked but I had to cancel my card and get a new one. Don't even get me started on their politics. This company has gone insane. It's sad to see how bad this company has fallen.

Under the Americans with Disabilities Act (ADA), restaurants must provide “effective communication” so that customers with disabilities can access the same information as everyone else. That includes:

Just a reminder - #Starbucks your manager kicked myself and my mom out of your store for allegedly giving “glaring looks” at the staff. Just a reminder to customers - always ask Starbucks corporate to save a copy of the surveillance to show proof of any allegations made. They refuse to give it to you however HR has it, they claim and the district manager will be looking at these recordings after he took the managers statement and ours because all we did was stand there, talk about how good the drink smelled that the barista that was training the new employee on how to make and we almost asked what it was but didn’t want to interrupt the training and we talked about how great the big new ice machine was that was installed on your wall.