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I frequent this particular Starbucks about 5 times a week. This is the Edgemont Branch location. My usual drink is grande in venti cup, extra milk. Most of the employees know my face and some know my name as I go there quite often. Today I went to get my usual drink. I know exactly how much coffee and how much milk goes into the cup. The coffee level is at the edge of the circle on the cup. So when I saw the amount of coffee was less than usual and had too much room, I pointed it to the employee. She then proceeded to go to the back to talk to someone else, then came back with a measured cup and said we can't do that and talked to me in a way that really ruined the experience for me as she was making a fuss over nothing.
There was another employee who knew me and witnessed the whole interaction. I was disappointed at her reaction and couldn't believe that such a simple request from a regular customer led up to this kind of reaction. I got home and to prove to myself that I was right, I measured 16 oz of water and put it in the venti cup I had and what do you know... I was right. The amount should have been what I said all along. But my point is not even the amount of coffee, but her interaction and the way she responded to me that left a very bad taste in my mouth. We have 3 other wonderful coffee shops next to this Starbucks. I will not be going back to Starbucks.
While on vacation, we stopped at this Starbucks on 3388 Poplar Ave. in Memphis Tennessee to use the restroom. By the sink of the women's restroom, there were roaches half dead. In addition to the filthy restroom, everything else inside smelled damp, like old, used towels. You could also not wash your hands with soap because there was no dispenser. There was only one other restroom available which was out of service. Will have to keep my options and eyes open from now on.
Company continues to raise prices when they have been generating revenue for years. They don't pay or take care of their employees well at all and they continue to lay off employees. Will never get my business.
The website says that the store closes at 9:30 pm. My brother and I get to the drive through only to sit there for five minutes watching an employee walk around outside, only to go back inside to tell us they closed and refused to serve us. Starbucks will no longer be getting my money.
I went to Starbucks and asked for a vanilla and and the Barista gave me what was left in the blender, I asked for a new one and the Barista charged me Double for it. DO NOT GO TO 12501 Jefferson Davis Highway Bermuda Square, Chester, VA 23831.
I used to spend over $100 a month in Starbucks coffee and do the receipt upload for stars as part of the loyalty rewards on top of buying several drinks from the on site barista when I was near one as I am not local to any. Then Starbucks stopped the receipt upload for stars, so now I am boycotting Starbucks due to receipt upload ending and now buying from Black Rifle Coffee. Over the years Starbucks keeps chopping away at the loyalty star program. In the past you got way more star benefits but now it's super skimpy.
I am continually disappointed when going to Starbucks. I am not sure they are reading the room… so to speak. The cost Continues to go up… as all things. But there should be a level of competing with the competitor. In our town we have 2 new Dunkin Donuts and they are less expensive. No am sure they are pulling customers. It also seems they are shorting the cups. Do not seem to be full on the craft drinks. Service has been much better than Last year. Have been a consumer for a Long time. Just seem it’s time to feed the customer more obviously than points.
1) Starbucks uses unhealthy milks that are loaded with sugar because they are cheaper than high quality milks (almond, etc).
2) Starbucks has continuously cut their rewards program over the past few years. Now, you have to ‘activate’ double star days. They know the more trouble they put people through, the less people will get the benefit.
GREEDY and overpriced. My family does not patronize Starbucks much anymore. Their drinks are very high profit items and they should be improving the rewards program instead of cutting it.
Purchased one cup of coffee and was charged 3 times for 1 cup so I am owed a credit to my debit card, however I was told after calling the 800 number that they will not be able to give me credit and the store will not likely give me a credit because it has been over 48hours. I suppose I should have assumed that they were going to rip me off with this triple charge and check my account and since I did not do that they decided to keep my money or offer me a card so that I lose my choice of where I spend the money that they stole. Such poor business ethics.
Ok I know how the staff at Starbucks at 23811 Washington Ave, Murrieta, CA · (951) 461-1699 the service has to be one of the worst I have ever been to. I started going to this one over 2 months ago and they still don't know my drink. Now it is very difficult. It's any hot coffee with 10 sugars stirred in then extra cream 1/2-1/2. Now if that's too hard to get how the hell did they get a job. I have been to Starbucks all over and in less than 3 days they know my drink but not here where 2 months ain't enough to understand something so simple and yes I go in every day.
I know I can't spell sorry but I am homeless but I pay for my coffee everyday sometimes 2 or 3 times a day but for past 3 days I had to toss my coffee cause it was the worst coffee in my life and I feel the manager has told them to do my coffee wrong so I'll leave cause she hates homeless.. Well you tell her I'm not going anywhere so maybe she could do her job and fix my coffee correctly. If she can't do that maybe she should go and get a job at the coffee bean.
She said something to me that I don't understand and if anyone could explain what it means please call me at ** and tell me what it means. (My regular customers don't like when people come in everyday, so they complain to me about you.) What the heck does that mean. They go in every day oh and they drink water and conduct the business out of Starbucks so they spend no money there and have a business with no overhead at all just money at Starbucks expense. Hell they even have meetings at Starbucks and they bring outside food also.. So who cares what they think or feel about anything until they pay rent and internet at a real office. Now I do play games and drink coffee I don't conduct my business out of Starbucks. I have an office to do my business..
1. When buying a cup of coffee or coffee product the cups should be full.
3. Panera coffee is way better.
4. Burritos should be either full or wrapped tightly.
I walk to the Starbucks near my house every other day and get the same drink every day, chai tea latte. The service is usually great and I don't have to wait that long at all. The employees are friendly and kind. This goes for other locations that I visit. Unfortunately, the quality of Starbucks products has significantly declined and the prices have skyrocketed but that is understandable given the current economy. Every time I get a chai tea latte, it either tastes like water or nothing but milk, and on top of that, I am paying a premium for the venti size.
This is like this at every store I have visited and tried the drinks. Nobody should be paying for a diluted product at a premium price. Even if there are supply shortages that don't mean that it's okay to overcharge people for a bad product. It ruins the whole experience and enjoyment of the products that they sell. I noticed that nearly all of the drinks have nothing but sugar in them. Why is that? And why are the prices so high for just a sugar-water drink?
45 minutes in line with the employees constantly disappearing to the back and a line down the terminal. I never got to the counter to order and I was an hour and a half early for my flight. Get some employees who actually work so I can review the product and the service.
I went to Starbucks today expecting to get what I wanted. I ordered a grande dragon fruit refresher with lemonade and a cheese pastry. THIS LADY WHO WORKS THERE CHARGES ME 11 DOLLARS. The pastry was about 4 dollars in all and on top that she didn’t even get me a grande. She got me A SMALL. So I paid way more than what it was worth. Anddd she didn’t give me receipt so that I couldn't sue her because if I had one I would for sure. This freaking lady had the audacity to rob me of my money and I’ll never forget that and the cheese pastry I got WAS CREAM CHEESE not just “cheese” like it said. I didn’t want cream cheese, I wanted regular cheese. Omg is that literally too much to ask for. So ya Starbucks sucks. Never go there.
I almost drunk a glass that was in my caramel crunch frappuccino... This is the most uncomfortable experience I have ever had at a Starbucks coffee and caramel frappuccino crunch is one of my favorite coffee is and I get it all the time to have glass in my coffee and almost swallowing it was the most Dreadful bad experience I ever had. If I would have swallow it lords nows the damage it would have done. (STARBUCKS STORE) LOCATION 2106 EAST VICTORY DRIVE SAVANAH GA. STORE NUMBER #14467. ** Case Number
The Starbucks coffee drinks cost a good deal of money. So when I pay for a coffee drink. I expect to get coffee, not a milkshake. But there are milkshakes hidden in the Frappuccino menu. If it is for kids. It should be labeled "kids drinks" or "milkshakes." That is just really disappointing. I ordered a Strawberry Creme Frappuccino, thinking that it was like the Strawberry funnel Cake Frappuccino, which was really good and had coffee in it. But they stopped selling that and instead there was just this disappointing strawberry milkshake that I ended up with.
Why isn't there any variety in the Frappuccinos? Why is it mostly all milkshakes?? I'm sick of constantly ordering Caramel Frappuccinos because there's no variety. And then I try something new and it ends up not even having any coffee in it. I understand Starbucks is not creative. But I wish they would at least labels things right so that people aren't confused and end up spending 7 bucks for milkshake.
I am 58 years old, crashed my motorbike on a plastic Starbucks sign that was in the street and was injured and my motorbike was totaled. I contacted Starbucks and they promised me they would take care of it and agreed verbally on an amount that they would pay me. I agreed not to file a lawsuit if they would do the right thing and I have given them over a year to take care of this. They have not kept their word at all, completely dishonest and untrustworthy and never tell the truth. Who would ever want to drink their coffee of a company so dishonest and untrustworthy.
I have been a loyal customer for 10+ yrs...however, I've won multiple prizes on the most recent Starbucks app game but the prizes don't get delivered to my account. Customer service didn't know how to help. I've spent money to play the game trying to win prizes but never see the prizes that I've already won. FRAUD!!! Don't fall for it screenshots don't help either. It needs the reward to be displayed as in barcode scan. I'm not spending in Starbucks anymore. Its brand of integrity is very poor.
Most Starbucks charge $2.95 for grande Pike Place coffee, but one store in Huntington Beach CA (Brookhurst & Hamilton) charges $3.25 for same grande. Lovely place, great staff, but price a bit of a turn off…
I visited the Starbucks in Flowood, Mississippi on May 29, 2022, and the young man gave me the very hot tea with the top off and it went everywhere. My thigh was on fire and when I asked for napkins he just looked at me. I gave him the tea back and asked for the manager. Mr. Cody came to the window and when I told him what happened he said "really" with a smirk on his face. I was like, "Yes" then he went on to say, "Oh," but the smirk was still on his face. He was questioning the fact of if I really got burned. When I asked for my money back he got an attitude. He refuse to tell me the general manager's name or number.
I have been going to this store regularly for years. The last year has been almost daily. It is a very busy store but they move us through quickly. It seems like the employees all get along and do their jobs efficiently and curiously. One day a slight mistake was made and could have been my error due to the fact I usually have a large order, but a very nice young lady Stephanie took care of it, with a smile. If I need coffee I will wait to drive to this store. The manager Elaina is always working with a smile. Maybe that is why her employees treat us all that way. These days it is hard to find good customer service but to find exceptional service is even better. Thank you to Stephanie and the whole crew. Great job Elaina.
I stopped in at Starbucks at Coomera and they had a line of about 15 cars waiting, they served all the cars in drive through before making the coffees of any of the customers who had actually come into the store. They charge 90c to add syrup to your coffee which you don’t actually receive and is a far higher charge than similar coffee chains. The coffee was hot but tasted awful.
Starbucks is supposed to be a quality brand and we love Starbucks coffee. Recently their centres have started cutting cost by not providing paper bags when we purchase a product from Starbucks. We regularly buy coffee beans worth $20 from Starbucks and when we ask for a bag they have started providing excuses like "We have run out of bags." Their products are so expensive but they cannot provide a paper bag to even carry the purchased product. In USA, WEGMANS store provides huge strong paper bags for even the smallest purchase made. Sad to see the way cost cutting is taking a toll on customer experience.
It costs over $20 for 3 small breakfast sandwiches!! These should be $2-$3 a piece like every where else. And the greeting from the server was rude. A simple, “What do want“ is not a greeting! Too expensive and poor service!!! I won’t go back there!!
The first time after years I felt the “welcome to Starbucks” greeting at this place & I said in my heart “well Mr. first CEO returned with his principles”. I read his books, but for the many Starbucks doors I entered in the founder’s story in the book & the practice at most Starbucks were totally different. I’m very excited to experience as the book stories. Keep the warm tradition. Get going!!!
Good service, the employees are good at both English and Tagalog. Fast service and the environment are really clean and tidy. And I also appreciate the fact that they use paper straws to support the environment. 5 stars :>
I came back to Oklahoma City due to a business meeting and to visit my family. While visiting a Starbucks location in Oklahoma City, OK at 200 S Oklahoma City, OK 73104, I was threatened verbally as well as physically by an employee. I am a long-time daily customer of Starbucks. I would say I visit a location at least 335 days out of 365 per year. On the morning of April 5th, 2022, I went in to purchase my usual daily cup of coffee. I decided to purchase a protein box and a cheese and fruit box as well. While waiting in a fairly long line I arrived at the counter in which I were greeted by a young lady named **. My order was placed for a venti sized blonde roast of brewed coffee, including eight packages of agave, sugar free vanilla, cream and the two boxes discussed above.
After placing my order, ** continued to help five other people, pouring brewed coffee for a couple of them and sending the orders for the rest of them over to the line being worked by ** and **. I noticed everyone waiting for their coffee before I ordered as well as everyone in line after, leaving with their coffee. I noticed a guy working with the hot food items and asked him who the manager was due to my wait as well as my concern for my coffee. He stated he was the manager. Later identified as **. I went on to explain the service I was receiving whereas he directed ** to make my coffee.
** and ** began stating the coffee was previously made and my name was called going back and forth with the manager stating another customer walked away with it. The statements were simply not true. My name was never called, and my order was never made. As I stated above, I am a daily customer. I order the same exact coffee every day visiting my home location as well as many other locations while traveling. When placing a brewed coffee order the representative taking the order usually prepares the coffee order. ** neglected to do so while preparing all other brewed coffee orders before and after me, as customers placed their order. ** did not like my asking for a manager and became very aggressively abusive behind the line.
I asked the manager for her name which he stated was something different than **. I knew at that time I was going to be reaching out to the corporate office due to **’s behavior. I did not have a complaint regarding either of the other representatives **, **, and ** whereas I do understand Starbucks can get busy and things can be forgotten. While being so flustered regarding **’s behavior and the disbelief regarding how the manager on duty ** oversaw my complaint, I began to walk out while shockingly, **, ** and ** began waving at me smiling yelling for me to have a good day.
This area of the whole ordeal deemed to be completely antagonizing. While arriving at my destination I noticed I did not have my food items and drove back to Starbucks. I walked in and spoke to everyone whereas **, **, **, and ** were all looking at me as if they were surprised, I returned. I walked to the register advising **, I left my order. She than stated in front of everyone including other customers she saw me walk out with my bag. I explained to her I did not have my bag when I left, and she said she was positive I did. ** stated this fact at the least four to five times. Again, I stood completely shocked an employee would be allowed to state to a customer they were lying about leaving their order. Instead of treating me as a customer she treated me as I were a criminal.
I looked over at the table I originally stood by while waiting for my coffee and noticed my bag sitting on the table. After retrieving my bag, I asked for ** if I could speak with him in private regarding the treatment as well as the behavior of his staff. He refused to speak with me in private. I asked him for the name of the cashier which he gave to me. This gesture upset ** even more where she began to state rude gestures walking over to me pointing at her badge stating I pronounced her name incorrectly and then began to walk as if she were going to charge at me physically stating “people like you is why I am moving out of this country”. ** then began to physically hold her back from attacking me while walking her to the back of the store.
** yelled out be sure to tell Corporate my name is **. I walked in to get a bag of food I purchased and left due to the behavior of the staff at this location and was verbally and physically threatened being spoken to with blatant disrespect as a customer as well as a person. My goal was to contact Starbucks customer service regarding the actions of staff as well as the discrimination I received from **, “stating you people are the reason I am leaving the country.” I have had a couple of bad experiences when it comes to service from Starbucks however this one was the worst.
** threated me with physical and bodily harm while working at Starbucks. I should have called 911 due to the severity of the threat. ** was extremely aggressive, and management did not oversee the situation properly whereas if he would have it would have never escalated to such violence. I will need someone to contact me regarding this. I contacted customer service regarding this. I will need these actions as well as behavior addressed as soon as possible as well as a return phone call.
How can people drink the awfully burnt tasting coffee from Starbucks. Overpriced poor tasting. Better to go to Dunkin. Starbucks uses cheaply source beans and roasts them to death. Not only burn the beans, also burn the essential oils.
I ordered 2 mint Frappuccino and it was not frozen. I returned to the facility and an Asian guy looked very upset. He redone my drinks and he still could not make it correct. He forgot to add the chocolate syrup and was told and he snatched it off the counter with attitude! And he added cookie crumbs not the syrup. He made me feel very uncomfortable! On top of that I tried it and it was not good. I do not recommend this location at Washington Square. If you see this guy do not let him make your drink!
Good morning, in case it happened I just bought a tea here in this new Golden place out of Toa Baja, when young Gregorio goes, to collect before saying amount to collect tells me, "Hi you are going to tip" and I comment no, he comes back and comments and I repeat, not then he tells me the total, I give him money and seeing when they give him the tea that he has to give me, I realize that all the employees approach him, they stopped to talk to everyone, two of the girls start dancing. They went to work with other orders leaving the glass that I had to deliver to the front of the window, realizing, like any adult, that these young men or Gregorio made me wait when the order was ready, normally when it is by servi car we leave the change or leave extra. All this so that you do not leave a tip IN A SERVI CARRO. I am embarrassed that a good new business has employees like these, who with their actions seem to force the client to tip. 11:40 am. Starbucks.
I went through the drive thru at the Starbucks on Capital. I ordered a Grande nonfat mocha. She gave me a Venti.. With surprise I asked, is this my coffee? I ordered a Grande and she said, "We are out of Grande cups." I said, "Oh, I understand." I paid and left. I drank my coffee, it was good as always. However, I went to throw it away, when I saw it was doubled with another cup. It was a TALL! I paid for a Grande! I just got ripped off at a good yet expensive coffee shop. This is the first time this has happened to me at a Starbucks. I have always known them to take pride in company. Oh well... Guess it happens to everyone. Warning= BE CAREFUL. Look at your drink carefully. I will from now on.
There were 6 barristers or helper at the counter at one time but the services was so poor. Not efficient, slow, not service oriented, no team work and they were not supporting each other. At the end, services to customers were affected.
The Starbucks on Newman, Lasalle, Quebec has the best customer service anywhere. I go by there every other day before noon to get a coffee or a sandwich and the person at the window is such a delight to deal with along with all other employees. They are friendly, helpful and always have a great attitude. Hats off to them.
I would like to give a huge shoutout to the Starbucks employees at the Kroger location in Plano, Tx. at Coit and Hwy 121. All of their employees are super friendly, efficient and always remember my drink combo. Me and my husband have been going to that Starbucks for six years now and we love our Baristas. Most days, there is only one Barista tending to the store but they are always efficient and seem to do an amazing job single handedly. I would like to give a special shoutout to Michelle, she always greets me with a smile and a funny story, which makes my day amazing. Thank you Michelle for always being my ray of sunshine first thing in the morning.
When employees along with management are having side bars about a customer and the customer knows that they are talking about them because it was very obvious, it is very rude and very unprofessional.
The location where I go the employees are great and they always seems to make my drink right so no complaints there. The complaint is just the price increase, at this time it is unnecessary since you can not distribute the products and keep single locations in stock ever. It is a toss up if what you want will be available that day or not. You can get product off line and make it for way cheaper at home. With the break down you can make a Frappuccino that taste similar for $3.60 with top ingredients from home where when you go to Starbucks the same thing would cost around $7 to $7.25. Starbucks was an everyday thing for me and my family now I am making my own at home and I order from Starbucks maybe 1 time a week and even that will be slowing down.
This Starbucks at the Festus location has terribly slow service… Also, the location is terrible. To get in and out of the drive-through you have to navigate through traffic in their small parking lot. Just for your information, there is a Dunkin Donuts across the highway that you may want to try.
Had a wonderful Christmas. Such an amazing experience this time at Starbucks. Mesmerizing taste and hospitality at its core. Delicious caramel frappe, turkey and cheese pretzel sandwich yet chasing my taste buds. The Starbucks downstreet had a really tranquil environment and great for having a hot coffee on a cold winter day. I love the sparkling bottled water and the painting on the walls which give me a feel of satisfaction. A relaxed and comforting environment to provide on a happy day. It's a great place to spend some time with friends, family and converse. Thanks for the experience Team Starbucks. It was 100% hostile and welcoming. Wish to see you soon.
6 pm January 6, 2022. Pulled my mask down to sip my coffee while waiting on another order. Tone and ferocity in which I was told to pull up my mask was uncalled for. When I complied and protested the tone, employee burst out laughing.
This Starbucks store ID is 57243, Student union 2nd floor, UCF. The staff are extremely rude. They won't fulfill the order properly. If we ask why they didn't fulfill them properly then they tell that this is a way of telling a customer to not to come to their store. They show extreme discrimination and rude behavior.
I'm not even sure what the point of loading my Starbucks card was. They are never open anymore. I have 4 stores that are my usual and they are complete crap, never open! I want a refund and switching to a different company that actually is open for business. Crappy service when they are open too. Just a waste of time and energy. Get it together!!!
In January, 2021, I ordered the Egg White Egg Bites, and bit down on two toenails in my food. I immediately contacted the Provo Starbucks, where I bought them, and they apologized and gave me my money back, which was nice, but not enough. I was sick for two days afterward, which makes me wonder what other surprise ingredients were in it, and completely disgusted with Starbucks ever since. I'm really sad. I LOVED the egg white egg bites, and Starbucks has been my go-to cafe for years.
After trying to contact Starbucks Corporate to resolve this for the last 11 months, I haven't had any resolution other than a perfunctory soooorrrryyy and a small gift card... for more Starbucks, and no follow up with my case # **. The toenails in my food felt intentional, and someone needs to at least contact me. After trying to solve this privately, to no avail, I'm letting the public know. This problem needs to be fixed! Be warned. Your food at Starbucks may have more ingredients than you think.
I got a Starbucks gift card and ordered a coffee which was 6 dollars. One of the same size at Dunkin is 3.50. I expected with the expensive price tag to have top of the line coffee. What I got was watery coffee that tasted stale. Waited a bit to give it a second chance. Big mistake. Tasted just as bad as it did the first time. Nope! I’m gonna stay a Dunkin girl and nothing else.
Incredible experience every time. Thankful for water and sorry for inconvenience. This is truly a great customer service staff. I am more than grateful. I will be trying to do better in regards to recycling. Thank you Starbucks team 100%.
Despite customer traffic being slow, I had to wait a prolonged period of time to order a fast food Starbucks cookie bar. As I waiting to order a fast food Starbucks snack, the cashier was harassing me and purposely making me wait for a prolonged period of time when it wasn't busy. I have been to this location on a variety of locations and have never experienced such immature service. I ordered a gingerbread biscotti. It occurred on the date of 11/30/2021 at 9:28 am.
Corporate here in Denver Colorado HONESTLY DO NOT care about their loyal patrons. On November 25, 2021 I went to the Hampden and Locust location did a mobile order. When I got there, the store didn’t open until 5am. I requested for a refund, and I was advised only the customer service can credit my account. I sent snapshots of my order. The Starbucks Rewards claimed that wasn’t a valid receipt (snapshots came from their mobile app). If it wasn’t a valid receipt, why didn’t they check it out since they are able to go and look at our previous orders. They have looked at my previous orders many times where I did get my rewards/stars. Of course they could BE LAZY, or DON’T GIVE A CARE, or both.
Starbucks is taking advantage of their devoted customers and great employees. Prices roll out higher and higher every couple of months. Starbucks keeps taking customers money but will not pay their employees well. No more Starbucks for me. Price went up three times within a year and that was for an iced coffee with light cream only.
On Saturday November 20th at 3:14pm, my wife and I visited your establishment located at 3607 Aloma Ave. When we arrived there was no one in line waiting for service, although the drive-thru was busy. We placed our order:
(2) Vt Chai Tea Latte
We then proceeded to wait for more than 20 minutes to be served. During this time, another patron entered the store, placed an order, and was served before us, as we waited. In addition, five customers were served in the drive-thru. While trying not to make any assumptions, all of the people served before us were **, while we were the only customers of color.
If this was the case, your store, as well as your organization as a whole should be ashamed of your staff's actions! I am hoping that you take action with your staff, so that other patrons do not have the experience that we had as a guest in your establishment. Somehow, this behavior has become acceptable, while allowing people of color to feel humiliated, and unwelcome to participate in supporting your business. Then to add insult to injury, my wife's order was made incorrectly, and without care.
While I am not a regular patron of your establishment, my wife visits Starbucks more than three times per week, and has always had nothing but positive things to say concerning your products. I expect that as managers I will receive a response, and an apology, and a concerted effort to keep us as customers. However, as I do not share my wife's optimism, I am preparing reviews outlining my experience to every organization in the Orlando area, as well as an attorney, to discuss our legal options, concerning the obvious racial overtones of your staff's behavior. With the kindest regards, I am; Donald
Asked staff question. Was very rude and snappy. Same with other customers...acted like they were doing us a favor being there...puts a very poor image of your company. Last time I will go to this location.
So very disappointed with Starbucks. How is it possible to sell signature holiday drinks without the required ingredients? Their excuse for not having the supplies is getting tired. I heard these same excuses during the summer. I'd rather make my coffee from home. Plus, Starbucks has now increased their prices.
Out of stock SEVERAL ITEMS -- drive thru lines long and slow. OATMEAL, SEVERAL TEAS, DOUBLE SMOKED BACON. LINES ARE AROUND THE BLOCK AND SERVICING IS VERY SLOW. At times servers are rude and do not add all requested items.
If I could only give the corporate office “0” stars I would. Whenever I would send them a request for my stats or/and a qualified purchase, I would get it. During the time of this post, I did purchase a grande iced caramel macchiato which is a qualified macchiato purchase. I sent them my receipt where I did get my stars. BUT (a big but), they claim this isn’t a qualifying purchase. I did purchase a hot caramel macchiato earlier in the day. But I accidentally threw the receipt away (my fault).
A few months ago I sent them two receipts and explained that I didn’t have my phone with me which has my app, and that I was requesting for my stars. In those previous replies, they said that I had already received those stars. How could I have received those stars when I never used my app. I give kudos to the stores I’ve visited because if I didn’t like the service, the store made it right each and every time. Starbucks corporate need to go to the stores and work in them (call center to CEO) and get paid as if they’re new, this way hopefully their customer service would improve.
This is the first time I go to this store located in Bristol and 17th St in Santa Ana, California. The staff was rude, not a smile, very short. It is pretty evident that they were not trained for customer service. The floor was very filthy. It looked like it wasn´t cleaned in several days. It was dirty and coffee stains everywhere. We had to clean our table because it was dirty like the rest of the tables. My wife went to the restroom. She had to do her business standing up because it was so dirty that she didn´t dare to sit on the toilet. I will never go back to this store and maybe to Starbucks.
I know the world's so crazy although all these big chains that people flock to. Starbucks has no customer service, maybe no training idk?! I do know the coffee was horrible, not what ordered & super expensive! The worst part was my dog Chloe was diagnosed with bladder cancer last year & been wanting to take her to get a puppuccino, heard so many good thinking, yea it's a dog treat made with dogs in mind, great ingredients. Right, wow so wrong, a little plastic cup filled with canned whip cream! Really Starbucks! Nothing else to say except Starbucks suck bottom line! Why is it when companies become successful their quality goes way down and price way up!
I ordered regular coffee and asked for cream. They charged an extra $.70 for the cream. The coffee was very hot, and I was about 30 miles away before I took a drink, and then realized that they had not put in the cream. Charging $.70 for cream is a rip-off; failing to give me what I paid for is theft.
On Sept. 28, 2021, around 2:00 pm: Starbucks at Sherway Gardens in Toronto, Ontario. Place itself is dirty: spilled coffee on the tables, napkins under the tables. Personnel is rude - when asked to clean up the tables, in return asked to show proof of vaccination; after seeing it, still didn't clean up table. Couldn't imagine such poor service even a couple years ago. Coffee, by the way, a bit cold and tastes watered.
The cookie my daughter was eating got a hair coming out of it; absolutely ridiculous. Not recommending this at all. Can’t be trusted after paying 280 for one cookie; who can trust a brand this big and claims safety but can’t even be careful with such mistakes in COVID times.
I want to share my tragically experience, on Sept 11/2021, I order coffee through drive through and when I reach through the window, she hand me the coffee which after I grab it, open from the lid falling on my hand and arm burning it, and felt all over my car door. Immediately I request speaking to the manager expecting he will instruct me to go to the Dr. and follow a report. Instead he approach with a little piece of paper and told me to write my name and phone number and someone will contact me. They contacted me 2 days later to offer me a $25.00 gift card, and told me that was my fault since the coffee was on my hand, which I told her to keep it, since I will never buy anything from them due to my bad experience.
I am thanking for their staff for their support of me. I am grateful to their customers and my great coffee each morning. Thanks again for your support and for your polite manners. I can appreciate the hard work done at the Yonge and Holly Street. JP
Coffee tastes like poison. Bakery is inedible. Starbucks in Dundas Ontario. Are there any Food Control organizations to check up what Starbucks food and drinks made of? I got pain in the liver area though my liver never gives me any problem.
Went to the Starbucks in Newport News' Tech Center (VA) and had the worst customer service by the rudest manager and employee. The manager is lazy and the subordinate co-signs her foolishness. Neither of them would walk 10 feet to let me know which item was mine after they put it with the walk up orders without a name (my name was not taken) and then kept yelling for me to "get it from down there" after I asked "Which one is mine?" This exchange went back and forth before the subordinate finally walked all the way to the area to figure out which one was mine - after I asked if they just wanted me to pick up whichever one I felt like taking. Rude. Lazy. Ridiculous. If this post doesn't make sense it's because the entire experience did not make sense. At all.
Have been frequenting Starbucks for 30 years. Have liked most of their drinks. Their new iced apple macchiato is something I would not order again. Normally I love apple anything but disliked the flavor of this and didn’t finish… very disappointing.
I work in the Jersey Gardens mall, this Starbucks open when the entire mall opens. I never been to a Starbucks that doesn’t open early. They also don’t do order pick up, so not only can I not get my items before going into my job, when they open I have to wait on that long line with all the workers who's been waiting for them to open and the million of other people who is shopping. Then not only that they never have anything. They are always sold out. It’s horrible.
I go there every morning and the customer service is excellent. But they screw up my drink order every single time. For the prices I expect my order to be right. However, there is always something missing from my drink.
Order Venti (largest) coffee and get 1/2 a cup. Ordered bagel and looks worse than 5 day old - NOT toasted at all. NOT even warm. Always leave a generous tip and get horrible service. Do NOT go to the Starbucks on 520 at A1A. It's TERRIBLE!!!!
I have family members who are police officers so...yeah there's that. You don't have any sugar free options in fraps, and your paper straws get soggy in seconds. I'm done overpaying just to sip through soggy paper straws. Starbucks treatment of police officers, their sugar free options, and their straws SUCK!
I noticed when I ordered a medium it was really a small. With all that's going on why would you shrink the size of your cups!!! McDonald's is doing the same! This is not good. Starbucks brings way too much money in to cheat your customers on cup size gouging.
I have been to many Starbucks locations in several cities and states over the years. I want to take a moment to acknowledge Natatia at the Cottage Grove MN location. Natatia always has a very positive attitude and I look forward to having her take my order when she is working. It is employees like Natatia that take the customer experience at Starbucks to the next level. Her customer service is "Star" worthy! I would highly recommend Starbucks in Cottage Grove to anyone.
I contacted Starbucks customer service to ask why they only give one day to redeem their free drink for the birthday promotion. I wasn't able to use the free drink promotion on the one day allowed. I've been a customer for over 11 years and all they stated was, "Sorry, our policy has changed, have a nice day". I then contacted customer service online again to see how to cancel my membership card. I ended up calling and speaking with a representative. She took my information down and said I still have 34 cents on the card. I told her to keep it and just cancel the membership card. She stated, that's fine and the card will be deleted immediately. There was never a question why I'm canceling the card because obviously, I was upset.
The bottom line, in my opinion, is that Starbucks is a money-hungry business that cares nothing about their customers. I would have thought they would have made an exception for their lousy, "free drink". I've been a customer who regularly buys Starbucks at their stores or their affiliates, like Target or the grocery stores. It's not the free drink that bothered me as much as their, "I don't care attitude". They lost more from me than their free drink Birthday promotion, because I won't purchase from them ever again. I'm surprised they care so little about their customers. There's no loyalty at all, because a company policy, is a company policy that's not to be broken and... NO EXCEPTIONS!
I have been a loyal SB Gold Card member for more than 10 years. Each day I buy 2 beverages, and on occasion, food or snack items. On a recent trip to a location in Florida, I ordered a hot coffee and other items. When I picked up the coffee from my car cup holder, the sides of the cup pushed in causing the lid to pop off and the coffee to spill on the center console of my car. Right on top of the technology ball that controls my radio, XM, NAV, cell, and internal features of the car.
This is not the first time this has occurred. This is caused by the employee grabbing the cup and creasing the top pushing their fingers together and creating a crimp in the ridge. The crimp causes the lid to not properly seat on the top ridge of the cup causing it to pop off when you grab the cup toward the top of the outside about 4-6 inches from the top. SB has determined because the coffee was in my car at the time it spilled, they are taking no responsibility. WTF? I have decided based on the negative response I received from Starbucks Customer Service, I will no longer step foot in a store again, buy any of their products, or retain their stock going forward.
Starbucks rewards program is a total joke. I have been a loyal customer for years. Lately I’ve found out that the offers they send out to customers for bonus stars are really a slap in the face to regular customers and favor the rare or occasional customers. I received an offer to receive 50 bonus stars for six consecutive days of purchases while my daughter who rarely uses Starbucks received the same offer but for 100 bonus stars for six consecutive days of purchases. To me this says “we can take advantage of you because you are loyal and we will try to lure in the ones who aren’t loyal by giving them a better deal”. All I can say is I feel a real craving for Dunkin' coming on. Starbucks doesn’t deserve my money or my loyalty.
Personnel handling multiple cups of coffee and touching objects and money and then touching my lid where I have to put my mouth to drink from. Not practicing covid-19 protocol. A person said, "well we wash our hands." They do not wash their hands in between every transaction.
Radio too loud. Could not hear person behind counter after waiting 5 mins to be helped. Not patient with me. Surprised I asked for a straw. That saying "be kind as you do not know what the person you are talking to may be dealing with". Not asked what flavor of coffee I would like to order. Maybe if the music was not so loud... We each would have understood each other better.
Second time in a week I've gone to Starbucks and ordered pistachio grande and they didn't put the pistachio pumps in. We get it and leave with a terrible coffee for a very high price. And they expect us to tip as well! I'm not going back if I can't treat myself to what I've ordered. BTW this was on Frederica St..
I was in line for 15 min before having to leave for an appointment. Never did get coffee. Unacceptable! Location is Petoskey, MI. Drive through Starbucks on us 131! Need to investigate what is wrong at this site. I don't have time to wait that long.
On Sunday I order my quad Americano. I get to work and realized there is no sticker on the cup. Decaf is marked with the name "Gamer." On Monday, I returned and was told "sorry, nothing I can do". Bye SB.
I always bought hot tea in Riverdale Target Starbucks. Today November 30 2020 I asked the woman who was making tea do not touch the hole on the cover of glass your hand, because covid. The woman did not listen me and touched her hand the hole of the cover a glass and else she poured the teatime the brim of the glass. I said, "Give me a cover, I'll make it myself," she gave it.
When I closed the glass, I inadvertently scalded my hand, hot tea poured out on my wrist, because it was so uncomfortable do it, there was glass to protect worker against Covid. She didn't even give me a napkin. She began to quickly wipe the table, where the tea had poured out, she absolutely did not care what was with my hand, I say call the manager it hurts until she wiped the table, she didn’t call, the manager said that they did not accept complaints in writing. I was waiting the ice for my hand around 10 minutes. The manager and of course she was indifferent. My question is why they work with money and after this they don’t wash hands and go to do coffee straight. And second question who will answer that I burned myself the hot tea. I have the pictures. Never come back to Starbucks.
On, November 21, 2020 my friend ordered a Venti dark black coffee. As The area became crowded coffee he was obligated to keep a 2 meter distance to accommodate to COVID-19 restrictions. So after 20 to 25 minutes He finished the coffee and went back for a refill. Their staff refused him a refill. ** the supervisor in charge at 4341 International Village Vancouver BC Starbucks location claimed the manager ended free refills for customers. My friend gradually related to her and stated The Starbucks refill policy and showed her the policy on his phone. Yet she ignorantly turned her back and shouted at my friend “my manager said to not give refills”. My friend patiently said, "I would like to see that in writing." ** refused and treated me disrespectfully, stating that it’s because of her manager **.
My friend was merciful to her for her non sense of breaking Starbucks franchise policy, reminded her of the policy and showed her the policy off the Internet. She then became aggressive threatening to call security. Therefore I said, "How about you just write down a reference number on your manager's card and your name." ** refused. She was very disrespectful! Now I must sacrifice time to remove disrespectful people from my environment. Now My friend will have be compensated for the refill that He purchased, and receive favour from the franchise representative to get compensation for our loss of time and suffering, enduring harassment from Starbucks employee **.
They never gave me my cookies.. Like how can you not see on my order I ordered madeleines? So I asked for a refund period. And then their breakfast burrito is more tortilla than whatever inside! I stay at Dutch Bros from now on. I’m sorry Starbucks. Used to be my fave but then y’all wanna get real lazy with the customer service and making the food or prepping it, whatever tf y’all do.
We visited the drive-thru at our local Starbucks and ordered two caramel frappes. Terrible decision, but we had a gift card and otherwise would not have been there. There was just a hint of coffee flavor and very little caramel. McDonalds has a much better frappe and half the price! Starbucks is laughing all the way to the bank!
I forgot my mask realized and used my additional shirt to cover my face upon entry. Waited in a line for 5-10 minutes. He refused service saying I had to have an actual mask - meanwhile there was a dog in the store - I can’t be positive but I don’t think he had gloves on and he fist-bumped the customer in front of me. I said I’ve waited in here this entire time I will go outside if you can still take my order. Nope... All the while I had a shirt covering my face and nose...
While living in the United States I patronized Starbucks. I even had a Starbucks card. It had a balance of around $25. I decided to travel overseas and walked into a Starbucks in Bangkok and presented my card for payment. It was not accepted!!! Starbucks cards are ONLY good in the country they are issued in! Imagine if American Express or Visa or Mastercard ran their business like that! As I can't return to the US because of the COVID pandemic, I essentially was scammed by Starbucks!
Starbucks does not know the difference between latte and cappuccino. I just ordered a triple venti "dry" cappuccino. I should not have to specify dry but I was told once that it would ensure that my cappuccino was made with foam instead of milk. Even that doesn't help. My drink today weighed about 5 lbs from all the milk in it. I couldn't even taste the espresso, it was like drinking a big cup of warm milk. I could drink this at bedtime and sleep very well. Go back to espresso school, it's not rocket science.
My favorite Starbucks items are frappuccinos. Even though Starbucks prices are high, a frappuccino made correctly is worth it to me. Unfortunately, their consistency has been all over the map. I have had frappuccinos that were as thin as water. Some were the wrong flavor or the wrong size. Some did not resemble frappuccinos at all and who knows what was actually in them. The one I had today was like that and this is what prompted me to finally write a review to vent about it.
Okay, the world has far worse problems to worry about than weird frappuccinos. But still, it shouldn't be too much to ask that the quality of Starbucks offerings have more consistency to them. Perhaps better training and screening of your baristas? The "frappuccino" I had today was mostly foam with apparently a heavy overdose of caffeine. It had a strong burnt taste and was the first one that ever gave me an upset stomach followed by a dizzy headache. (?) Fortunately, I didn't try to finish it. Come on, Starbucks. Get your act together as far as consistent quality is concerned.
As soon as he sees me walk in the door he has my croissant warming up. This group is always nice, friendly, and knowledgeable, they work very well as a team, great job!!!! They all know my name, I feel at home.
Starbucks has lowered their standards in cleanliness, presentation and morals. I have gone from one location to the other trying to order without there being any issues in the last 2 weeks. I have put in 5 complaints from 3 different locations. Complaints that stem from wiping my drink off with a dirty rag, leaving hair on my cup, taking my drink back from a customer's hand that was taken into his vehicle while I sit in my car behind him and once at the window was offered the same drink, to making my drink incorrectly and instead of remaking it the employee tries fixing it by adding ingredients through the top of the plastic top.
All of these incidents were back to back within 2 weeks. That’s way too many. Starbucks needs to consider setting up secret shoppers so they can really see what is going on. We are in the midst of a pandemic. I don’t understand why a drink was even allowed to leave a customers hand and bought back through the window let alone that same drink given to another customer. I refused with resistance from the employee because she felt there was nothing wrong with the drink. Never mind being unsafe and unsanitary.
My 4 friends and myself were treated like scum! We all support our country and President Trump so we all had our Trump hats on. The minute we were seen by the help, the guy said to me, “you’ll have to remove your hats, we don’t want problems.” I asked for the manager and was told that she’s not here but I can call later and speak with her. They wouldn’t serve us with our hats on! Very rude!
I attempted to purchase a gift card from Starbucks (via online). During the process, the “System” indicated a problem on their end with the first Credit Card I tried to use for the purchase. I entered another credit card and was approved for the purchase. I received an email confirming this. I subsequently received an Email indicating all transactions were not approved, so no gift card would be issued. I checked my Credit Card info online and discovered both credit cards had been charged. I called Starbucks Customer Service and was told, "That’s Unfortunate." My cards were charged but no card issued. I now have been charged twice for a gift card that will not be issued. Only response from Starbucks is "That’s Unfortunate.” I have been stolen from by Starbucks.
Yesterday 7/17/20 I was inside a Starbucks store in the Chestnut Hill section of Philadelphia and witnessed a maskless young man being directed to the next register for service. I asked the young man why he wasn't wearing a mask, and he replied that he didn't have one. A staff member was heard saying, "It's okay". I asserted that it wasn't okay and that PA has a statewide mask mandate. The staff then offered to provide a mask. I stated that the customer should wait outside for the mask. When the customer re-entered the store wearing a mask, he kept lowering the mask, as if taunting me. The staff kept repeating, "everything's okay". Ironically, this was the day after corporate Starbucks issued a mask requirement for all customers. I made a customer service complaint and will not return to that store.
I will never again make a purchase or support anything that has to do with Starbucks. Requiring masks of your customers is an infringement on our rights! Playing into the political crap speaks volumes to the type of people this company is and I will not support those kind of people.
The employee, Sami, was very helpful to us when the Starbucks app didn’t submit the order correctly. She helped us fix the problem and made our drinks new. She has awesome customer service, very sweet lady. Really appreciate her hard work and kindness.
I recently visited a new Starbucks location on Sharon Rd. and Fairview Rd. I was impressed with their 100 sanitation code before I got my beverage. After I got my Caramel Ribbon Crunch and S’mores Frappes, I was elated! The sweetness and crunch was so satisfying and not too sweet, not to mention they were beautifully made and topped with a mountain of cool whip (I love cool whip). The balance of Carmel and coffee doesn’t always work out, and is often too sweet, but I could not put it down. The service was amazing and I wish I could just say thank you to the man in the windows! I would definitely recommend adding the crunch to your next Carmel Frappe, it was divine.
We ordered online & paid but they lost order so I had to reorder & pay while my daughter tried to get her refund from first order... Then they mangled the order she requested a Caramel macchiato but they didn’t mix it. Caramel sat on bottom & they just poured milk in it... I ordered strawberry refresher with extra strawberry & somehow they made it slightly bitter! I heard them express to a man that waited for 20 min for plain black coffee that they where trying but didn’t really know how to make coffee! Seriously???? This terrible! Don’t go to Mad River store near Dayton mall. They suck!!!!
I frequent about 10 Starbucks in the Richmond Virginia area. I noted that prices have risen 10% in the past year but I still buy. It seems that now in 2020 8 out of 10 times when I purchase a Venti coffee, the cup is only partially filled. Most times 2 inches short. I ask for whipped cream but rarely get it. If I don’t make them open the cup before they hand it to me to verify the drink, I have to call and or go back through the drive thru to have them fix it. Seems I am paying for a Venti but get a Grande most times. Since the happens across multiple stores, it seems to be the new business model requiring the customer to QA the quantity and quality of the order. I think Starbucks has started to decline and is now out priced themselves in the market. The “Coffee Experience” is no more when you can’t trust them when you place an order.
5/13/2020. Worst customer service I’ve ever experience. Would not recommend this Pine Island location. I went to the Starbucks and at the entrance there’s a two way Street at was waiting on the right to make a right turn at. There were cars on the left. I waited for two cars to enter and I proceeded to enter. This mad lady came from behind me. Literally drove my car off the line violently and this lady name Bianca who works at this location who hasn't seen how crazy this woman push me out off the way. Almost crashing me with her car. Assumed that I was trying to cut the lady off without looking the video nothing. Refused to listen to me, side the other ** lady of course.
I told my daughter to get out of the car to record how aggressive she was driving. Big mistake, the mad lady almost run her over. She was ready to kill my daughter with her car for coffee. I call this location to explain to a manager what happened. The same employee Bianca said to me that she was the manager. She refuse to listen for the second time and she hung up the phone after accusing me of coming from the parking lot which is false again accusing us of the wrongdoing without watching any of the footage and without being present. Worst customer service I’ve ever experience. Would not recommend this location.
Went to the drive-through on Valley Creek in Minnesota this morning. The customer before me paid with cash - he received his change back - barista did not wash her hands and proceeded to hand me my drink. I am not pleased - should have refused to take the drinks.??. It was about 9:00 AM.
I drive Grubhub....so time is $$. I ordered caramel ribbon crunch frappuccino with extra caramel. Sounds simple right? Nope, could barely see any caramel. So I asked her to add...no. They decide to remake it. Ok. More waiting. So 2nd time great, back to my job. Then I realize there is NO CRUNCH on it!! Seriously?? Nope, not waiting for a third one to be made. C'mon Starbucks, get it together!!
There is no social responsibility at Starbucks. Starbucks is one of the most polluting stores in our City. There is no recycling whatsoever. Hundreds of plastic cups are tossed into trash each day at just one location, and thousands of them with all the locations in our City. When I asked the manager for the recycle bin, he shrugged his shoulders and said, "I don't know how to get one." I walked out and saw a recycle bin that was being used as a trash can. I contacted Starbucks' website and gave my feedback, but nothing was changed at the local stores. For a company who pretends to be all about community, they are destroying our planet faster than most of other stores.
Regular hot coffee of different sizes is too insipid and tastes almost like hot water in several Starbucks locations in southern California. One of the possible causes for the insipidity of Starbucks regular hot coffee is that store coffee brewers are not replenished with fresh coffee in a timely manner, especially during store rush hours. We made store associates aware of this issue at a few Starbucks locations but haven't seen any tangible improvement. This is a quality control issue that warrants serious attention from Starbucks' top management.
I normally buy my Grande Pike at this Starbucks: 138 S Central Ave, Los Angeles, CA 90012. Today I decided to add bagel and cream cheese to complete my breakfast. I left and had to go back asap because the cream cheese given to me was an opened and used one. I asked for the Manager and she accommodated me but I had to say my piece to Chris who served me. I told him what was he even thinking about???? With all the plague all over the world why would you do that. He apologized but it never affected me because I don't know why he did that. Asked him why give me somebody else cream cheese??? What if it is contaminated. So how can I trust Starbucks now. Is that the training you have for your employees??? It is so Disgusting. I wish I could attach a picture of the cream cheese. So consumers check what you buy all the time.
We are at MCO Orlando airport by gates 1-9. I waited 30 minutes in line to find out there was no bold blend. The girl behind the counter asked me if I wanted to wait 7-10 mins for them to brew a pot. I told her no, that I’d already waited 30. (There were 6 employees behind the counter but I think only two working - in fact I walked up to the second register when a customer left and the girl there told me she wasn’t open). So I finally got my two pikes ventis - had to charge thru my Starbucks Acct because I wasn’t going to wait in that line again and not enough cash for two coffees..
Anyway the brown sugar in the raw was empty so I asked one of the only two folks working and she told me someone would be over to refill it in a few minutes. So I went to the other side of counter when I saw no movement to refill sugar and the girl told me she’ll do it in a minute. This seemed so rude. Then I asked someone else if there’s a manager on duty. She said it’s her. After I asked her twice not to call me sweetie and she finally called me ma’am she told me they stop making Sumatra at 11:30 am so it doesn’t go to waste. I told her first of all that I started waiting in line WAY before 11:30 and had I known no dark roast I would have gotten my coffee somewhere else. Terrible customer service. If they’re making any money it’s because there is not another Starbucks nearby. Terrible. Someone should “secret shopper” these franchises so the reputation of the company doesn’t go totally down the toilet.
I've done my research and it seems like Starbucks does hiring people who hasn't worked in this industry "coffee". You just need to have good customer services. You can't teach anyone how to talk to people but you can always reach them how to make something. I have 5 plus years in retail customer services but both places said I have no experience. They both hired people who worked at Starbucks or have experience. Yes, it's very true I don't have the experience, but I have the customer services. I thought I did great in the interview. I feel like if they only wanted experienced people, they shouldn't had even given me a call or an interview me. I felt my time wasted and their time wasted too.
When ordering this morning I clearly asked for a Venti drink. After I waited for a while, they brought my Grande drink and I told the barista that I had ordered a Venti. She said that they had charged me for a Grande and I said "OK, but I ordered a Venti" the Barista "not happy" started making my drink again and went to the cashier and asked her something which I couldn't hear. When she brought my drink over, she said to go to the cashier to pay the difference. Me, being a customer service supervisor, know the importance of treating your customers with kindness and knowing that if we mess up, we take the loss. What happened here? They made $0.50 but made my experience at this location very disappointing. When someone makes a mistake, own up to it and don't make the customer feel embarrassed.
I ordered a Caramel iced coffee, and I got a iced black coffee with a bit of Caramel syrup. I knew my order was wrong because I make different coffees at work myself. This was the worst experience I’ve ever had here.
Starbucks Zeeb Road Ann Arbor Michigan. Filthy...Overflowing trash cans...2 outdoors and 2 inside. Rude and disrespectful staff will not acknowledge customers. Never a smile or explanation of process. Overtly rude. Endemic. I've been there several time over the past year. Each time I give them the benefit of the doubt. No more. Never again!!!! Despicable behavior toward paying customer who has always tipped at a 20 plus percent rate.
I've been frequenting Starbucks for about 15 years now. It's more often than not been a daily habit for me and I've been to more of their stores (in multiple states) than I can even remember. One thing I started noticing is they routinely ran out of stock in their stores. That is to say, certain snack items and even certain beverage ingredients would be depleted very often. It got to the point where I would ask for a certain item and (almost every time) they'd tell me they had to check to see if they even had it.
I eventually asked a store employee why they keep running out of stuff and they told me that nobody IN the stores orders inventory, rather, corporate determines how much of what they should get. I assume what Starbucks is doing is maintaining a certain level of inventory that allows them to run out rather than have more than enough to satisfy demand (ya know, satisfy customers?) In doing this, they have less expired food to discard, but of course they are not adequately servicing their customers. I find this wholly unacceptable. If I'm willing to pay their exorbitant markups, (2 bucks for a pair of chocolate covered graham crackers or 4 bucks for a foamy hot beverage, for example), I want what I want when I want it. THAT is what I'm paying for, not to have to constantly choose alternatives to what I really want.
Another annoyance that I've found with their Stores is they routinely get my orders wrong. I'm not one to give a bunch of special instructions or make special requests. I have ordered the exact same simple beverage for something like 10 years, and yet they somehow manage to get a simple order wrong maybe 1/4 of the time.
Also, their prepaid Starbucks cards are a scam. They love when customers prepay because cards get lost, and people forget to use them, not to mention they get a huge infusion of cash that can be exploited for even more profit. I used to have a Starbucks card because I got free soy for my drinks, but they did away with that feature.
My daughter ended up in the ER for two days with shigella after consuming a hot chocolate from Starbucks. We contacted the restaurant and they said there’s nothing they can do. Shigella is an extremely serious form of FOOD POISONING. I urge you to avoid this franchise. Well Seaman we need to customer service, when the situation turns serious they want nothing to do with it.
Overworked, underpaid staff. Filthy, untidy stores. Title says it all. Moreover, too often long line-ups, not for the cash as much as for the coffee itself. Why, you ask? Well, see my title - understaffing. Bad management. Greedy CEO. Neighbours, family, and friends - we all do our best to avoid having to buy a coffee at any Starbucks store in Toronto. Anyone else thoroughly FED UP with Starbucks?
I trusted Starbucks and stored over $700 on my three Starbucks cards to earn reward points. On Nov 18, 2019 I received an email from Starbucks saying I requested to change my account password. I didn't. Feeling suspicious, I checked my Starbucks account and found that my balance is $50. I thought my account got hacked and someone stole my money. I called Starbucks to report it. They said Starbucks cancelled two of my cards and took away my money. No reason was given. No emails explaining what happened, or why it happened. Like all this wasn't enough they told me on the phone they are taking the remaining $50 balance and I have to file a complaint to get my money back. This all seemed unreal to me and hard to believe. Starbucks decided to take away my money and I have to complain to them to get it back.
I filed two complaints and was told that there is a risk associated with Starbucks cards and I won't get my money back. Because I purchased one $20 Starbucks card from a third party seller and transferred its balance to one of my cards, the entire balance of $680 + $20 is now gone. I'm now left with one option to get my money back which is to file a lawsuit against Starbucks. I was hoping to resolve this with Starbucks out of court, but unfortunately, Starbucks does not want this to happen. I believe this could set a precedence with Starbucks and puts its practice under legal scrutiny. Good for Starbucks and for its customers.
Starbucks used to have the best Hot Chocolate around, but I stopped into their St Ann Missouri, store for a Hot Chocolate today, it has been a couple years since I got one, alas it was a crappy brown water waste of money, not the rich, creamy, chocolate it used to be, I Will not be going back for any of their overpriced garbage anymore....
Went to Starbucks today. Bought 3 croissants. Each one came in a transparent plastic wrap. I expressed my concern regarding the environment. The barista smiled at me and emphasized on every croissant's guaranteed freshness. Today, I felt that our efforts to become a more sustainable country is a lost battle as long as these big companies don't feel the need to become more environmentally friendly. To stop passing out straws deliberately is not enough.
I have been a committed Starbucks customer for years, in fact since they came to Winston-Salem, North Carolina. I use the store on Jonestown Road and the store on Stratford Road. I had almost decided that I would stop using the stores because the staff has become so inexperienced. The lines are very long and in the morning when we are trying to get to work; an unnecessary delay due to lack of staffing and inexperienced staff is the last thing that you wish to encounter.
This week, I went to the Starbucks on Stratford Road on Monday. My drink that I order most often was $5.07. On Tuesday, the same drink was $5.28. When, I inquired as to whether or not the cost of the drink was increased I was told: The holiday keys were turned on the register on yesterday evening so the drink cost have increased. So, everyone's Christmas or holiday greeting and present from Starbucks is a PRICE INCREASE! A price increase even before, they have even begun distributing the drinks in the holiday containers. Now, a 0.21 increase is not going to break my bank but over the course of the time for the holidays the increase will amount to the about $11.76 for a daily Starbucks customer. For starbucks, just the first 1 million customers will result in a net financial gain of $11,760,000.00. We know that they have more than 1 million customers!!!!!
NOW JUST IMAGINE THAT STARBUCKS CONVENIENTLY FORGETS TO EVER REVERSE THE HOLIDAY KEY. SHAME ON YOU STARBUCKS!!!!!! I have decided that I will no longer visit your stores. I hope that other customers realize that you forgot to give us a christmas or holiday greeting for being your loyal customer. Instead, You greedily are demand a gift from us. Goodbye!!! Goodbye!!!
I ordered two to go coffee boxes at least 10 days in advance. On the day I was to pick up my order, it was not ready. In fact whoever took my order didn't even write it down. So I had to wait and wait and wait for them to drip my coffee. No discount was offered, NOTHING!!! During my wait they could've offered me a coffee while I waited. In turn this caused me to be late to my very important meeting which Starbucks doesn't care about. So basically, very poor service, uneducated staff, unpleasant service at the new Starbucks store in Fairbanks, Ak on the corner of College/Old Steese.
A few weeks ago, I went into Starbucks on Main St, in Brighton to study for my college psychology class. I ordered a pumpkin cream cold brew after a friend recommended it. When I got my drink, it looked very professional with the different layers of coffee and pumpkin cream. I stirred the two layers satisfyingly together and then took the first drink and I fell in love with the drink. The texture and taste were so creamy. The atmosphere was perfect for studying. I would 100% recommend the pumpkin cream cold brew to anyone who enjoys coffee or if you are looking for something different than the Pumpkin Spice Latte.
Enjoyed the bookstore but when I went to get coffee and sit and read at a table it was like being stuck in a teenage ** movie. What drug are the Starbucks workers taking? They are laughing like they both just inhaled helium, ate a handful of ** gummies, then took **. Where's the manager? People are trying to read.
The Starbucks in Lakewood is nice and cozy but I like to see more tables than those lower chairs and small tables. It makes hard for people to sit down who are seniors like me. Also I this the coffee should be free on refills. Ruth is such a nice and friendly person. She even remembers your name. I think Starbucks is a good place to come to. The music isn't loud and you can hear yourself talk. Thank you Starbucks for making my day better. Service is good but bit pricing.
Great coffee, great employees, great experience! I used to hate coffee, but now I'm hooked. Thanks to the coffee gods at Starbucks. Whenever there's a problem with my order, they always refund me, and I'm so thankful for that.
I have been a loyal customer of Starbucks for over 15yrs. Lately I have noticed my venti blond has a blah taste. More like cheap gas station coffee. It wasn't just me, I asked several family members what they thought. They verified it was gross coffee! What happened!? I even tried several other Starbucks. Same problem. Really Starbucks! Do you think we won't notice when you hike the price of your coffee and cheapened your product? I guess another good thing has bit the dust. I can make my own gross coffee at home????
I purchased 2 slices of cake and 1 had plastic in the middle. I called Starbucks customer service and was told I could be helped because I ain’t have a Starbucks account. Ask for the rep name. Told her to give me district manager name and give him my information and she told me I’ll be better off taking back to the store and hung up on me. I have pictures. How can I upload them? I always love Starbucks cakes but now my brain not going to allow me to eat their cakes anymore. Starbucks customers service rep sucks. Treated me like I was not a paying customer.
I have been a Starbucks customer for years. The steadfastness of their quality service and coffee is second to none. The proof of their standards is the years and years of proven service and "customer-first" attitude. They get my money because they deserve it. Period.
I am a Canadian who was recently lost and looking for a company in Olympia Washington. My Canadian cell phone was unable to help and the Nav system in my car wasn't either, so I went into a Starbucks to get myself a much needed triple latte and ask if anyone could tell me where this shop was. The store manager, Lacey **, heard me asking a clerk if he knew where it was, and the next thing we knew she was looking it up on her phone and offered to write out directions on how we could get there. It was such a relief just to have the address and know that we would be able to find the object of our journey (the store was in Lacey, as it turned out)! Couldn't be more grateful for her kindness!
This was a drink I was really looking forward to trying. It's the new fad so of course I had to try it. I only was able to stomach 1/4 of it and threw the rest away. I felt sick to my stomach. I took tums and they didn't help. I thought I was going to throw up and ended up sitting my whole evening out because I was so sick and felt so horrible. I would not recommend this drink. Not only is it not worth the price, it isn't worth the stomach ache and pain. Never going to drink this again. Very disappointed.
I have been a consistent customer of Starbucks for well over 10+ years, and have had some minor issues. Some I addressed others I simply let slide, mostly due to my rapport with the management managerial staff AND Baristas but however, my rapport is of little consequence after my recent experience at the hands of Starbucks. Apparently, they felt the need to take it upon themselves following a day's regular purchase of my caramel macchiato with 4 espresso shots no foam at 200 degrees. They then took an additional 150 stars from my rewards 3 consecutive times on the same day.
Mind you this was during my purchase through my app of $7.68 for my drink, not thru a star redemption and this continued for an entire month and they responded by giving back 300 of the 700 + stars they stole and $10 onto my card which covers the amount of 1 of my espresso drinks and 300 stars equates to two espresso drinks which totals 3 drinks and 700+ stars equates to 5+ drinks. Unfortunately, the espresso machine purchased will be opened and used after the redemption of my remaining stars and monies on my card and bid Starbucks Adieu. They have lost a customer and the several thousands of dollars invested over 10 years without possessing actual stock in their company!!!!
I went in to the new Starbucks in Lakewood on Detroit Ave. People bringing their dogs in to a good service area. I can see if it was a service dog that's different and Ali no mirrors in the bathroom. They should give free refills on coffee with the price they charge for coffee. Panera bread gives free refills. They should have a senior discount for people that can't afford Starbucks prices. Customer service was okay. Kathy.
They charge ~5$ for a chai tea Latte and does not train the employees how to make them, each store make it their own way. Horrific experience today at a Starbucks in Riverside, CA. They literally give me boiling Milk. I asked them to add more tea, then the lady in the store asked me, “You want more syrup?” How the hell a customer know you are using a secret syrup to make Chai tea latte. I repeatedly asked I need more tea.. Of course she got angry.. I have to walk away with the boiling milk. First of all you make the worst chai tea latte, still I am drinking it and you make it worst. Don't exploit customers like this. Hopefully somebody sees this and take necessary action.
Bought the cocoa cloud in a couple of locations and man what a waste of money. The last drink I got was 80-85% foam. This has been the trend. Pathetic especially since we are paying full price for the drink which is over after a couple of sips.
I was a regular customer, ended up hating Starbucks due to their poor customer service and unkept promises. Let me write down what I have gone through: 1. Collected stickers (18 beverages) to collect 2019 Planner/Organizer. (Completed 4 Sets). 2. I have redeemed 2 of them. By February, their stocks were low, and choices were limited. The barista told me to wait for "restocking" for more choices. 3. By March, there were ZERO stocks and I was not able to collect 2 Planners. Baristas told me two choices: a) Wait until May; or b) Get 1,500 Php = 29.33 USD for each set. I decided to wait knowing that I have collected these stickers for the planner/organizer. I have spent more than 3,000Php per set and it does not compensate me with 1,500Php.
4. I went to different stores in Davao, even went to Manila to check for available stocks, ended up with none. 5. So, I decided to wait (Which was wrong from the first place). 6. May came. I went to one of the stores to get what I have waited for. 7. The store told me I couldn't get the planner/organizer for I should have surrendered my collected stickers beforehand. Just a note, I was never told/ informed by any of the stores to surrender my stickers. 8. I have explained what happened, the manager informed me that they could not provide me with the organizer since none was ordered for me. (Since I didn't surrender my stickers)
9. Manager Seth informed me that he would be giving me his own organizer and 6 vouchers. I informed that I do not want to take his organizer, I mean what is the point of getting the organizer now where the coupons inside is useless now (January to June). 10. I requested for the original offer which was to get a card with P1,500 instead. Which was rejected since their offer time is over. 11. I decided to call the Starbucks main office myself and let them know on my situation. 12. Starbucks main office is Manila? Sucks even more. Reply would take few weeks, calls are not answered (tried 15 times a day). They offered me 4 vouchers (are you kidding me?) as a compensation for 32 drinks I had for the organizer. Of course I cannot take this offer.
During the call, the agent Gem promised me to get back to me after a week, took two weeks with no response. (Only got back when I called back them). THE AGENT GEM STARTED TO HUNG UP AND AVOID MY CALLS. Which is very unacceptable. They promised for a call-back on that day's afternoon (Since Gem was on lunch) which did not arrive for more than a week.
These are your shortcomings:
1. I believe you should have allocated enough stocks from the first place to cater every customers knowing your high demand; Which I understood
2. I have my right to claim my own organizer from you, Starbucks; and This is what was promised right?
3. From all those different branches, we were not informed on the instructions clearly which has led us to this situation. You should have explained the process to every customers. I just followed what your employees said. I did not disobey any rules. I just have been understanding, waiting and following the instruction which was provided by the baristas. What did I do so wrong to get this bad experience and support from Starbucks? I have recorded calls with Gem where she promised for the reply, call back which were all not addressed. I have multiple call records which were just disconnected or were not answered.
I would also like to let you know that we have waited a long time for this and still we are experiencing these problems with no proper explanation from Starbucks. This is quite sad knowing that Starbucks is a world-wide high quality coffee shop. You should do something to solve the problem I am going through since I don't think I am the only customer who is experiencing such.
I reached out to Starbucks customer service centre on 2 to 3 occasion and they will reward me with $10 card or free coffee but not solving the issue on the ground. Issue - when you ask for Tall and pay for Tall but you end up receiving one half or less. This isn’t about one location. This at multiple locations within Charlotte, NC and Richardson, TX. Learning - it’s top down message to reduce the quantity without letting customer know. Else why is it same across multiple locations. Option: 1) every time you buy request server to fill the cup up; but doesn’t work every time. Or 2) shift to other coffee brands. Question - is there anyone also feeling the same with reference to quantity or not? Personally - Seems I am done with Starbucks as I don’t believe money is the solution. It’s more about experience, quality and quantity (promised).
Treats customers rudely and insensitive to common moral fabric values. I cannot believe the company can treat people so rudely just because of the way they were dressed because they didn't agree with their ideas and image? Give me a break.. I thought Starbucks was supposed to be a welcoming place. The coffee is served too hot, and tastes burned. It is overpriced.
My daughter and I came in here two separate times. I specifically asked for them to add extra sugar for her passion fruit lemonade. They said they would. Both times they didn't. We won't be going back. I'm not into wasting money.
I won a gift card at a company party at our corporate headquarters in another state. I tried to use the gift card and the location said I needed to activate the card.
I then called and tried to activate and I was told that I needed to go to the location it was purchased to use??? First of all it's in a different state and I don't know what location. It sounds like a dumb business practice. Normally you get a gift card and you go to their location and use what money is on it. It was prob only $20.00 to $100.00 but who knows, the card is now TRASH. Very poor policy for such a large corp.
I have exhausted my efforts to get my Chase Starbucks' rewards from my new Starbucks' credit card. Per the original promotion, I was to get 4500 Starbucks rewards after I spend $500. I, of course, complied and Chase says I got my 4500 rewards but NOTHING In my Starbucks account. I called, emailed in April and again yesterday. BOTH TIMES A COMPLETE RUN AROUND. Chase blames Starbucks, and Starbucks blames Chase. I'M SICK AND TIRED of this runaround. Chase rep even told me to call STarbucks' Rewards "Elevation team" and even HE SAID it was Chase's fault and there is nothing he can do. WHAT THE **. I'm tired. Sick of this runaround. I want all my interest on this stupid credit card refunded, my annual fee refunded, immediately.
Very bad customer service. The person who takes order does not smile and is rude. I asked if an over the counter sandwich can be heated and she rudely responded "No" with stern blunt voice, no apology whatsoever. I also asked another person working at the bar for water, he said "one minute plz" and then ignored me and started walking around the kitchen for 3 minutes or more. Finally, I went back to the order area to order water, the new barista was polite and addressed the request. Overall, very rude staff, worst staff ever seen at Starbucks. No outlets either. This experience has made me never go to a Starbucks again, ever! Specially after the horrific thing they were in the news for. I usually don't believe everything that they say in the news but given my own personal experience, I think this Starbucks at Cypress Park, Los Angeles, CA has racist staff.
This Tuesday I had the most horrible experience with renting a car at the Orlando airport through Orbitz and Alamo. When I stopped at the Starbucks to get something to drink and rethink what I was going to do in my situation I was on the phone with the Orbitz manager who was completely useless and the cashier at the Starbucks in the airport overheard the conversation and decided to be helpful, thoughtful and she saved my faith in humanity!! I was on the phone arguing with the manager at Orbitz and ordered my drink, I went to put my credit card in the machine and she said, "You’re all good." I was already upset with everybody else I had ran into so I almost bit her head off thinking she was incompetent for not charging my card.
But no. She was not incompetent at all. She was the only thing that got me through that horrible day! I told her, "You didn’t charge my card," and she said, "I know. It’s on me today, I hope it helps your day get better!!" She did make me cry but it was a good cry so I didn’t catch her name but I wanted her to know she was amazing thoughtful!!! She renewed my faith in humanity with that much needed drink that meant more than you know!!! Thank truly Starbucks in the airport for NOT hiring jerks like the rest of the staff there!
It was bad enough when your birthday reward was only good for 3 days. This year it's only 1! Everywhere else, you have around a month! It's like, they're afraid you'll ACTUALLY use it! It's just bad customer service!
I placed an order through the drive thru at Starbucks on Sandhill and Flamingo, in Las Vegas. (05/20/2019 11:06 am) The order was correct, but the problem is the person at the drive thru is handling money. She put her hand over the cup lid that I will be drinking from. I wonder if this is done on purpose, because the person before me, (**) didn't have the drink handed to them like that, out of the drive thru. I'm a person of color, and this is about the third time this has happened. I've either had to have them make me another drink, or I just threw out the lid. Also, a receipt wasn't given to me. It's unsanitary practice. With all that is going on across country with this company, I would highly recommend going to a different coffee company. Will never go to Starbucks again.
Once thought Starbucks was a smart company but not anymore. Customers are not so stupid that they don't notice the changes. Reducing the rewards program, making store environment bad enough to discourage staying (less seating and loud noise level), cuts to service, products, stores, bummed out employees, low inventory on shelves, crappy sugar drinks and food, and more. I've cut my visits by at least 50% and so have others I know. Keep it up and in time a competitor will step in and/or customers will discover other options. Sorry to see the old ways go but maybe this company has seen its day. Sold your stock. Don't believe you care about customers. Short term a "go cheap" strategy may look good but long term lost customers will drop sales. Buh bye Starbucks. You're becoming just another ordinary place that is taking more than it returns in service and product.
The service at the Fred Meyer store at 16301 SE 82nd Dr store in Clackamas, Oregon location is so abysmal and toxic I have decided to not come here anymore. The staff is angry and rude. Today they left the an ingredient out of my caramel white Mocha so it didn't taste right. I do not believe this is a mistake. Instead they cheated me in a petty act of retribution for reasons unknown to me. They may have a personal problem with me, I don't know, I am a frequent customer but even if they don't like me that is no excuse for their unprofessional and childish behavior. I am only guessing at the reasons for their rudeness but it is worse every time I come in. I am assuming it is personal but whether it is or not I doubt that I'm the only customer with a problem with them. This sort of staff problem always starts at the top with the store manager.
I haven’t had Starbucks in a LONGGG time, but the time I went today, I got a caramel frappe and when I got home, noticed it was some sort of chocolate drink. I was really craving Starbucks today... Thanks
When Starbucks changed the "rewards" to "stars", they eliminated the unlimited free purchases, now if you order more than one item, you don't get the discount on multiple purchases, as you did with the old "rewards" program, and there was no notice of any kind advising that the unlimited free purchase had been either planned or discontinued. Matter of a fact when I complained to Starbucks about this bait & switch, all I got was a bunch of mumbo jumbo double speak legalese, it appears that Starbucks MO is now screw the customer, they apparently haven't learned anything from their last two publicity failures. Buyer BEWARE, use up your star rewards as fast as you can.
Just became aware of the new rewards program that once again requires more points for the same free item. No spin will change the facts that they are again making it more difficult to achieve reward benefits. Am now having 2nd thoughts about continuing to frequent Starbucks. Between unreasonable and uncompetitive prices and now reduced rewards will probably now go elsewhere.
I purchased a Starbucks tumbler and used my Starbucks card. I put it away for summer drinks as 20 oz. of hot coffee would buzz me to bits. Last week, I went to Starbucks and had them put an iced coffee in there. This week, I made my own and I was drinking it and noticed that the cap didn't stay closed. I drank and the next thing I knew, I almost choked on a piece of plastic which fell into the tumbler. It scared the life out of me -- choking hazard -- who knew. I called Starbucks and they said the only way to return it was with a receipt (which I didn't keep since I used my Starbucks card).
No way was the man I was talking to hearing what I was saying. I asked for a supervisor and I got one that was so condescending, it sickened me. I told him I was going to post on the internet and his attitude was certainly cavalier. I don't usually do this but I am a senior citizen with walking disabilities and while I have been a customer forever, I will no longer champion this company. Keep your receipts folks -- and even better, find a more friendly customer service shop that respects their customers.
Not one good review on this page. Doesn't surprise me. I called customer service before deciding to leave one myself. They didn't help. So here I am, leaving a review. NY customer service at Starbucks I guess is no different from the ones on this page from, Denver, NC, California, PA., GA, Canada, NJ, OH, KS, VA, TN, UT, SC, WA etc.! I'm sure the rest of the 50 States are here somewhere if I kept reading. Seems like Starbucks is not only on a roll for the worst customer service nationwide but for the decision to making customers wait even longer for a bagel or muffin that you don't even want toasted, or buttered, or for that matter baked! Which seems like what they might be doing for the length of time you are actually waiting for it.
Customers are on their way to work. We all have to get to work. So for your establishment to make customers wait 10, 15, 20 'minutes' for a breakfast is just not worth it. Might as well just make breakfast at home. But that's why we go to establishments that make breakfast, so we don't have to cook or wait that long for something like a cup of 'coffee and a muffin'. Been a long time customer but not anymore. Seeing others feel the same way makes me not feel alone but definitely not cool for Starbucks. I think we would all rather get to where we are going with a smile on our face and not pissed off because of unpleasant quality of service.
Starbucks has the worst customer service in two locations in Denver. 44th and Federal and 40th and Colorado Blvd in Denver Colorado and they always get the order wrong. What I don't understand is if you're gonna want to work with people? Do it right. When you screw up an order? Own up to it. We as customers pay a lot of money for something here at Starbucks. Please get better!!!
Long time customer however, I starting noticing about their reward program/challenges etc, so I Joined in a few times, when it thought it was worth it. Anyway 2 time in one year I did complete the challenges, and they manage to steal the stars (POINTS) and I got nothing, which it's sucks because if you win something or promise something you should keep that promise and pay up! I called customer service. It was awful of course, Not help to me at all. Anyways don't trust them or believe everything they says, NOT COOL.
I am a regular customer to one of your branches, visiting the branch average 3 times a week and work from there for 6 hours average. I have notice sarcastic actions but couldn’t have something confirmed since the staff use to talk in their own languages when they make the jokes. Yesterday 25/March/2019 I was in the branch and when I ordered a salad and went back to my place he started making fun about how can an over weight person order a salad with another customer, saying, I must have ordered it by mistake and that I will be ordering a fried stuff later and kept laughing about it with his colleagues and customer. While I was leaving he started to joke that ("now he must be going to the gym after taking his salad"). Rude staff and no management to control their action.
The staff here have no clue how to make coffee. They always get my order wrong. When they do not know how to make a drink, they make up the excuse they ran out. Happens every single time. I am so furious that I pay for service and never get what I ordered.
The drink was completely incorrect. The drink was an entirely different product than what was ordered. It also lacked sugar when the mobile order specified in several places to add sugar. The drink also lacked fruit, even though the order called for it. Also, the drink was filled with ice when it was specified to not have ice. The only thing correct about the drink was the size, which not even this location could mess up. Overall, I would not recommend this store or return.
VERY VERY BAD. I ordered Mocha from South Kensington branch today and gave very bad stomach pain. This has happened to me few times during the past few years at different Starbucks locations in London. The prices are getting more expensive which is ridiculous. Another bad thing happened at Starbucks Slough branch, I had to wait too long in a very slow moving queue of people and my order was not made as requested at the end. Employees are idiots. As usual, Starbucks Customer Service is absolute RUBBISH. Starbucks MUST BE SHUT DOWN and definitely not worth the amount of money it currently has.
My first time visiting this particular store and my last Starbucks purchase. I went to the drive thru and my debit card was pulled out of my hand along with grabbing a couple fingers. I don't know if he heard me, but I said please don't pull my card like that. Too late. While returning my card, he put it between his two fingers, like he was a card dealer in Vegas. He flipped it out the window and on to the ground. I picked my brand new card up, out of filth. If he did that in a store 5 miles east of there, he'd be fired on the spot. Multi millionaires don't put up with that. Come on people, get your caffeine fix at a convenience store down the street. I am. I work too hard for my money, and have too much respect for myself, to be treated like that.
I was unaware they charge extra to change the type of milk or to put it on ice. I can see extra fee for shots of espresso but it should be stated so you know about it. Be upfront about pricing. List of on the menu.
I added money to my Starbucks rewards card two days in a row in store. It has been 3 days and I have contacted customer service several times. The customer service automated number is useless if I cannot speak to a real person. The corporate office finally gave me a person, sadly the issues is not resolved on their end. How is it possible for such bad customer service for such a huge company?
Went to the Linwood shop with my wife, ordered two cappuccinos hers. Didn't taste of hardly any coffee. Mine was supposed to be a double. Shot just tasted sour. Without doubt the worst Starbucks experience in my life. Felt sick. Didn't finish my coffee, also felt robbed and cheated. Won't ever return ever.
SB had a streusel blueberry muffin that was perfectly good. In summer of 2018 they changed the recipe completely. The current ones have no yogurt or honey are way too sweet to the point of being gummy on top, gross actually. Three baristas have commented the same. Bring back old ones.
Let me first say this, never in my life have I ever been so humiliated, embarked, or angry. I was in the drive thru at the Fulton and El Camino Starbucks, myself and my 3 children, (my 5 year old having autism) and one of their friends in my vehicle, stopped to get my mom some coffee on our way to visit her at the hospital when my 5 year old became very agitated being that the line was long and not moving very fast. He can only be in his car seat and in the car for short periods of time before he goes into a complete panic mode, he becomes very scared and next aggressive, with that being said the arose a problem in the back seat between two of my boys which went on for seemed like forever.
Well I too have PTSD, and loud noises really freak me out...so I then got out of my car, walked to the back of the car, opened the door where my 12 year old was sitting and I yelled (not proud of it, but it happened), "What's wrong with you, you are 12. He is 5 and special, come on!!!" I then got back in the driver seat and we sat for another 5 min or so when I then see a Starbucks employee lean out the drive thru window on the phone and look right at me, only about 30 sec later a different employee does the same thing and they are both talking to the lady in the car in front of me, so I ask what is the hold up? Nothing... I then say, "Can you please pull forward so I can leave?" My son is then flipping out. Kicked me in the mouth, screaming like no other!!
But they refuse to move, my 13 year then approaches the car and asked them, "Please can you pull forward so we can exit, we don't want the coffee. We just want to go, then again the employees are telling my son they are finishing the lady's coffee, 10 more min goes by I'm literally in tears, my son is flipping out, the lady in front of me is laughing in her mirror while looking at me and talking to the employees, so I honk my horn. They all look and laugh, not only 5 min later here comes two Sac County sheriff. I could not freakin' believe this, I'm now in tears and it's about to get better!!! They have me leave the drive thru, they tell me to get out of my car, sit me on the curb away from my kids only to have two other officers interrogate. MY kids??!!!
I'm beside myself, so then they leave after realizing the phone call made by this lady and these Starbucks employees was, not accurate by any means, I'm waiting in the parking lot and I'm thinking hey I should really get their names but at this point my face is bright red, I'm sniffling from crying and didn't want to face anyone so my older boys say they would go in and get the names, when they did they were denied that information by several employees.
Now I'm really pissed, so if there is anyone out there reading this post please do not give this company that teaches their employees to treat any one human being in this manner any more money!! They have no respect for people, for disabled children or single mothers with disabled children. I will never in my life ever give this company anything ever again!! You should be ashamed of yourself, I surely am!!! The only reason for the one star is to write this post you have to put at least one, but in all fairness you don't even deserve that...
The fact that you don’t even allow a one week grace period to use Birthday rewards now is the stupidest thing I’ve ever heard and it’s not right. Starbucks is so money hungry now that you don’t even let me decide when I can go get my free coffee. What’s next? Are you going to have to use your regular rewards the day you get them after you’ve already gotten coffee that day? The way Starbucks ruins the free rewards more and more every year is making me dislike Starbucks as a company and makes me never want to go there again.
I thought a global brand as Starbucks setting extremely high beverages prices would be at least concern about their reputation, quality and hygiene! Yesterday morning I decided to get the cold lemon mint drink from Starbucks branch in City Stars Mall in Cairo, Egypt. As I was drinking, my stomach started to get upset. I checked to find out living worms in my drink!!!
I felt disgusted, betrayed and took a picture. I guess a local coffee place would be more caring about the product they bring on the table for their customers. And when I confronted them, their response was merely “sorry, we promise that won't happen again”. Won't happen again? Who are they kidding, when you find out you have paid to drink a contaminated drink with bugs!!! That was my last ever drink in Starbucks! I contacted customer services and same cold response “we will take extra precautions next time”. As if they think there will be next time. They don't care about their clients' satisfaction let alone their health! I am speechless, disappointed and disgusted! Shame on you Starbucks. Fake brand!!!
Aside from great drinks and good food the service has to be the best I've ever had at any Starbucks store. I've been using Starbucks since 1974, all over this country and this store has the best service of any other store. I have and will always recommend visiting that store.
I came to the Starbucks on Mountain and Foothill in Upland. The store is usually clean, this time both the bathrooms needed cleaning and stocking of supplies (one had urine all over the floor). The trash bins also were overflowing. I told the barista and said he would let his supervisor know... Ok? Well 20 minutes later, still waiting for someone to go in and clean them.
I'm not sure what's up with the distribution center for the Starbucks in North Carolina specifically from Concord, Salisbury, all the way up to Winston-Salem, but if you want any of your favorite sandwiches or flavors or even water you will be told they are out because the distribution doesn't Supply the stores! I'm told that since the Christmas specials starting back in November, most people couldn't get the holiday favorites because the stores didn't received supplies in all the local stores. I don't understand how you run a business when your Distribution Center can't Supply the local stores with items that people want to buy. Like pay cash and enjoy the products oh, isn't that what business is about? Serving the customer and receiving the money?
It's really discouraging because I have always been a loyal Starbucks fan. I am questioning that loyalty, seriously questioning that loyalty. I feel bad for the baristas who are trying to make excuses to the customers because they have no product to sell them. It's a tough position they're in. Shame on Starbucks as a business. If this doesn't change soon, I will get rid of my app and will no longer spend my money at a Starbucks. That includes the coffee that I make it home as well.
Went to redeem a gift certificate at the store and imagine my surprise when they said they had no decaf coffee. A coffee shop that has no decaf??? On top of it the barista was extremely rude. Never again.
Starbucks Phipps Plaza, Atlanta store demonstrates consistent poor customer service and product knowledge. Associates are mismanaged, poorly trained and exceptionally impolite. On my last visit I ordered my usual ’doppio macchiato’, instead, I received a plain doppio. The associate had no idea that expresso temperature is expected to exceed 160 degrees F. It was difficult to receive the refund on my payment, and no one offered to rectify the mistake in a manner that would alleviate the tension. NOT THE FIRST TIME! An extraordinary display of the systemic mismanagement.
My sweetheart and I went into our neighborhood Starbucks to get a coffee. We were standing waiting to be served looked at the food on display and noticed there was flies landing on the food and flying around. We pulled an employee aside and gestured towards the food and he said, "Yes we are aware and it’s just a display we are not serving any of that to the public." We were satisfied with that response and not more than 30 seconds go by and we witness a barista taking food out of the fly infested case put in oven to warm up for the public.
We are regulars here and did not want to raise too much blatant disrespect to your customers and asked the barista if she was aware that the food in the display case was not to be considered for consumption and she looked annoyed at us and we expressed concern that it was going to be served to the customer. It has definitely changed our thoughts of ever purchasing food at this location.
The manager said I stole some chocolate. I said, "No I did not, miss." She said, "Yes you did." So I say, "Write a letter of apology then I will let you search my pocket." She signs the letter. Then I let her search my pockets. She is not supposed to touch me. But she checks my pockets... nothing. So she calls me names including a ** and hands me the letter. I now have proof of employee misconduct. Manager at Starbucks Jersey City behind Newport Mall by the water. And all I wanted was a cup of coffee... My day was the worst day ever!!!
After being given a stale bagel to eat I called customer service to be told they won’t give me my money back because I already was given a credit the other day for a incident at a different location. Be careful they don’t care if your food is old and stale. Now I have to wait for someone to call me to go thru this entire thing again to get my money back. What a joke.
I get severe HEARTBURN and INDIGESTION with 1 cup of coffee. I changed brands, no more heartburn and indigestion. Yeah. SO IF YOU GET HEARTBURN AND INDIGESTION IT COULD BE FROM THEIR COFFEE. I had to change brands.
I downloaded the Starbucks App for the first time earlier today, and I did not realize that they automatically had me choose to purchase a Starbucks Card service, and they automatically uploaded $25.00 from my debit card into the Starbucks Card account. I bought one tall size cold brew today which it cost $3.40 which leave me a total of $21.60 in remaining balance. I called later today to cancel this scam Starbucks Card service, and they will only refund me $20.00 back to my debit card.
Be aware that they will take an increment fee of $1.00 plus the changes from the remaining balance from the Starbucks Card which You had when you decided to cancel the Starbucks Card service from the app. It also takes 7-10 business days to refund back to your debit card. Note: If you want the Starbucks to refund the exact remaining balance amount from your Starbucks Card (which you never sign up for), it will take up to 3 weeks for Starbucks to write you a check and mail it to you.
PREJUDICED AND HARASSMENT BY CONSUMERS... AND STAFF - Today in the 10:00 a.m hour meeting with my best friend, Christine **, an incident occurred that should warrant me to file a police report of a sexual assault nature. This occurred at STARBUCKS on 10th/MARKET St. A young Asian kid licked his tongue at me as if I'm some kind of woman after I questioned him staring at me. Gut-sicken by this. They also had panhandlers and an "exciting crowd" causing confusion and chaos as if it was I being betted on at a race track! They also had panhandlers and an "exciting crowd" causing confusion and chaos as if it was I being betted AND WAGERED on at a race track!
I was pregnant when the violet drink Came out. I got this drink nearly every single day when I was pregnant and now I crave this drink. I’m not a coffee drinker so this drink keeps me coming back time after time!
HALF THE TIME I DON'T GET BONUS STARS LIKE I SHOULD...And have to call Starbucks customer service. After wasting about 35 minutes each time, I might get the stars I earned. Starbucks is expensive, and purchasing the drinks required to earn rewards will quickly mount up. I've decided to blow off their stupid bonus star challenges and only go to Starbucks if and when I desperately need an espresso.
Now for the third time money loaded on Starbucks App has been used by people in other states to my unknowing until I’m ready to use my preloaded card on App and find there is NO MONEY! Each time I have to wait for Starbucks to do investigation. Sometimes it never gets done... I just have to remind Starbucks that I’m waiting for card to be reloaded!! I was told this time that new policy is to send out a new card. Ok... now I got to wait even after 3-5 days for a card to be mailed to me! Each time the incident has happened I have been told a different story. Not only do I have to call Starbucks to remind them that they don’t give me my bonus points... I have to call them to see where my money disappears!! App sucks. Starbucks sucks.
The Montgomeryville, PA store is terrible. I tried to buy a sausage breakfast sandwich today at 11:00 AM. They were out of sausage! Sounds like poor management to me. I canceled my order and will not do business again with them.
I've been going to Starbucks for about 10 years. I don't know what's going on with these Utah stores but none of the stores make the coffees the same. I go to Clinton, Clearfield, Layton, Layton Smith's, Clinton Smith's, Riverdale, Ogden, and Farmington, I order the same thing throughout the year and the same Christmas flavor every year until they run out. More often than not the past 6 mos, my coffee tastes gross. I am paying premium price for crap. The beans are burnt with a horrible aftertaste, they don't add flavor. It tastes like milk with water, or it's not at the kid temp I order it at. Only one store has gotten the Christmas flavors right. This morning, I went to the ONLY store, 2100 South and State, SLC, that has made my Christmas flavor right and my "go to" right.
STARBUCKS...GET YOUR CRAP TOGETHER.
I have enjoyed Starbucks for years as well as the free wifi. Currently I am homeless and utilize the free internet Starbucks on Foothill Blvd, in Pomona California provides. Until now. Starbucks has called the police on myself and my boyfriend several times. I assumed for being in the parking lot a little too long or because our van is a bit of an eyesore with all of our things piled on top.
Today however I am shocked at the method Darlene decided to handle my being there. I make a point to ALWAYS be a customer buying coffees I cannot truly afford so that I am a paying patron and not considered some homeless wifi/restroom thief. Today was the same. Boyfriend bought a snickerdoodle grande hot choc for us both. Maybe 30 mins later Pomona police came tapping at my window asking if I was leaving and did I want to make this a thing? A thing? Really? I left so as not to make a scene or cause a possible situation involving the police to become one we see in the news.
I am angry and confused especially after contacting the employee who called the police and she refused to give me any explanation as to why police were called. When I asked her to please let me know so I can refrain from said behavior happening again she replied that I should contact the police and get a copy of the police report. And to start parking elsewhere. I believe she is implying my van. And I find it offensive Darlene!!! I will not accept this type of treatment due to my not having housing. Not cool Starbucks. Not ok.
This STARBUCKS Location has the worst customer service out of all the locations in Palm and Beyer San Diego Ca 92154. I been Starbucks for years and now is time to say Good Bye! I noticed that employees are overwhelmed and they take it against customers. I noticed that they are unhappy stressed and I don’t want that negative experiences anymore. I’m tired of been getting wrong items and if I placed a mobile order that has been taken away by another customer or by a homeless. Starbucks needs to come up with a better plan to keep business running, customers but the most important thing is to keep employees happy and motivated in order to provide customer service and focus on their duties. I’m deleting my Starbucks app because I rather buy my espresso machine and make my own coffee from now on. I want to enjoy my coffee happier! Thank you.
This company has earned its popularity by maintaining a great quality business. Starbucks holds a welcoming environment, is widely available, and serves a variety of menu options. Starbucks has a unique, modern style. Starbucks creates a place fitting to the environment, giving them a truly natural and positive vibe. Locals are most likely to feel at home at their surrounding locations. The employees at every location always fit in perfectly as well. The alternative styles and quirky personalities of Starbucks employees make for authentic coffeehouse vibes.
Each Starbucks location meets the standards every coffeehouse strives for. Starbucks is the most convenient coffee shop to find while on the go. No matter where you are you can usually find a Starbucks in less than 5 miles. Life is made easier for those who are running late but still need a pick-me-up. Not only are there individual standing shops, but Starbucks can be found in nearly every big grocery store, airports, hospitals, hotels, and food courts. Grabbing coffee while running errands or without having to leave work has never been made easier. The availability of this coffee shop is remarkable.
Starbucks keeps everyone in mind and has become so widely available over the decades that it makes it even harder to turn down such great coffee and pastries. Starbucks serves a much larger variety of food and beverages than most local coffee shops. Aside from quality coffee drinks and teas, a variety of breakfast sandwiches, pastries, and paninis are on the menu for everyone to enjoy. People come to a coffeehouse, or any place of business for that matter, for an inviting atmosphere, convenience, and variety. As the largest coffee joint in the United States, Starbucks meets these high standards and more in their coffeehouses. If someone is looking for coffee shop recommendations, wherever they are, Starbucks is the place.
Won't be back. Never again. Have always got a baby Chino for my grandson. Asked for one this morning to be given a miniature cup with about a spoonful of milk. The rest was foam. Asked if I could get the cup topped up to then be charged £1.80 for a wee drop milk. Staff very unfriendly. Asked if I could get fruit toast for my grandson and if the pieces could not be end pieces as they are too hard for him to chew. What did we get? End pieces. So the toast didn't get eaten because it was too hard for him to chew. Back to Costa for me.
I went to our new Starbucks the other day. My first time as I usually go to Dutch Brothers. A friend asked me to meet her there her first time too. I wonder why you still ask people's names when you can't get it right. Why don't you just give us a number? Well they called the wrong name. Then let them sit on the counter untill we got impatient. When I went to investigate I found two cups sitting there. I want to also say there was only three people in the restaurant. And we sat directly in front of the cashier, so she could see that we were sitting there DRINKLESS for an unusually long time.
I asked. "Are these ours?" She said the name, which sorta sounded like my friend's name. When I said "Helen?" She, said "Oh, yeah those are yours" but of course. There was no one else waiting! The cozy was covering up the sticker on the side. Which I had never seen before. So I had to ask which one was which. By now they all could tell I was NOT having a good experience. I took them back to my seat... And with the first sip. I realized they were now COLD... well lukewarm. Certainly not hot.
No apology. Didn't ask if they could remake them. I have worked in customer service for a very long time. I trained customer service at Safeway for 23 years. You guys in paradise just lost 2 potential customers. And I have told everyone I know on Facebook. This is a small town. You won't be able to treat people like that for long. You will find me at Dutch Brothers where the hot coffee is super hot.