Starbucks Reviews

My go to has been the past 8 years the Starbucks in Trumbull White Plains Road. I love their people! Every single of them has been kind, sweet and always welcoming. They make me feel like family. I love them and am grateful for the staff they hire. Thank you.

I ordered the oatmeal and added blueberries. I was very disappointed that these were not fresh blueberries, but dried blueberries, but put them into my oatmeal anyway. I also ordered the nut medley and received the dried fruit instead, which I did not use since I already had the dried blueberries. Was not what I was expecting and very disappointed to receive wrong items after the upcharge for it.

Went into the Starbucks in downtown Hilo, Hawaii, and the experience was unacceptable. The staff refused to serve me inside, claiming their registers were “closed” and that they were only taking online or drive-thru orders. This was clearly false and came across as an excuse not to help. The customer service was dismissive and unprofessional, and overall the way this store treats customers is terrible. Everything about the service at this location reflects poor management and a lack of care for the people who walk in.

I went to order 2 hot drinks yesterday, unfortunately the barista didn't put a sleeve on the cups, I picked them up and burned 3 fingers due to the 180 degree water they use, big mistake by barista, considering how slow they were. I'm very very mad 😠 at how negligent the barista was, I spend a lot of money at this location and to be that ** and not put a sleeve on an extremely hot cup of coffee really is insensitive to customers. 😡😡😡

I want to share some feedback regarding my recent visit to Starbucks on North Druid Hills. On Monday morning, due to heavy traffic, I stopped at this store & went through the drive-thru. I ordered a coffee with splash of cream & raw sugar. But, unfortunately. What I received was mostly cream with coffee.

Starbucks store #6733. 9-27-25 9:54 am. Gave cashier my name, ordered 1 small regular coffee, 1 croissant and 1 banana nut bread! 3 items under Angie!!! Waited and waited! She gave me my coffee, and later the guy gave me my croissant! Ok where’s the 3rd item??? My fault because I should have checked my receipt and saw only 2 items on receipt and my name was missing!!!!

Recently I stopped at the Starbucks in Hendersonville NC (Four Seasons Blvd and I-26) and was treated with rudeness and disrespect. The barista wrote a very rude comment on my cup instead of writing the name I gave her. It was a first name, very simple, put the customer first if you want to have a thriving business. Be rude and snarky then you will lose business. I don't know who Nancy is or Kirk, up top it says "don't lose your juice", whatever that means.

Hello, I'm a woman who has recently been a frequent customer in a Starbucks at 815 N. Sepulveda Blvd., Manhattan Beach, CA 90266. I often have enjoyable talks with fellow customer Murray, who saw me enjoying a Madonna song being played on Friday, September 19, 2025 at about 5:30pm at the Manhattan Beach Starbucks. I told Murray that I like mainstream music, and I didn't really like the ** rap music recently played at the Manhattan Beach Starbucks by supervisor **. That doesn't make me a racist. I just don't like ** rap music. Different people like different types of music.

I'm transit driver for Pierce County. I am at Starbucks 5-6x per week to get my Spinach & Egg White Wrap & Caramel Coffee. All the Pierce County Starbucks know me. However, I went into a Starbucks on Mountain Hwy E, in Spanaway WA to use the restroom (coffee makes me pee 🤭). I was told I had to buy something. I said I do every morning, and asked if they wanna see my drink I recently purchased. They said yes, I went. Got my half full drink from my Pierce Transit work van.

Today 9/18/ 2026 Before go work I grab a espresso at the Starbucks across Fat Boys in Kailua Oahu near where I live today at 6:30am. I grabbed the same drink I always get but today there was a male barista with long black hair in a ponytail making the drinks. I sat down and had my headphones on my head but one side was off my ear so I could hear and fem guy barista starts talking $hit about me in front of the other 2 females working the register. He was saying things like “some of us have to work and don’t get to be on our phones all day" (I was dress in gym clothes).

I’m a customer at Target Rockville 5700. Bou Ave. I always get my coffee at Starbucks in Target store. I want to compliment two staff. They are Excellent job. I’m really impressed with their service. Her name is Tesha and his name is Caleb.

Barista’s? You’ve gotta be kidding me. Most of these “employees” couldn’t spell barista. High school diploma’s if you’re they’re lucky, or a GED. The same people working at a 711 or a Wawa or another convenience store or assigned special names... unionized? What a joke. Expensive garbage.

Seriously! The quality of the coffee has gone down drastically. I have been to at least 5 different countries in the past year and all the places now serve subpar coffee at very expensive prices. I used to be able to order a dark roast coffee at any Starbucks and know it would taste good and strong - now it is just a watered down cheap mess of a coffee. What happened?? My latest coffee (cappuccino with soya) was in Bremen, Germany; it cost me €6.95 at the train station and it could have been straight from one of those machines. 🤢

They have treated me as a gold member very rudely. They use to be A good place, I have been disappointed with their behavior and their actions towards me when I go there. They don’t deserve a good relationship with me.

Dear Starbucks Corporate and Store Manager, I want to bring to your attention a disappointing experience I recently had at the Glen Allen VA Starbucks. I’ve been a loyal customer for years, often spending a great deal here purchasing drinks for my wife, who loves trying the new menu items. I share this because I want to be clear — I value Starbucks and would like to continue being a customer.

Some customers often have negative experiences with certain staff members, particularly those in leadership roles. It's important for companies like Starbucks to prioritize hiring the right individuals who can provide excellent customer service. When employees, especially those in leadership positions, respond with attitude rather than professionalism, it creates an unpleasant atmosphere for everyone.

The new guy at 104th S, may was adorable. He was sweet and fast, faster than the regular staff! Genuinely I felt like he was a good guy! 10/10 I would trust him with my drink at a party! I recommend him completely!

I am a General Manager of a Hampton Inn & Suites located in Franklin, IN. The Starbucks on King St. saved our day!! Our large coffee brewer went down on a very busy Sunday morning. We were not able to serve our usual complimentary coffee. We called on our Community Starbucks and they came thru without a blink of an eye! Grace, the Shift Manager was so kind and courteous and promptly made us the large 5 gallon coffee (at a price of course) but she saved our day!! Kudos to her prompt and courteous service. We will for sure recommend this Starbucks!! Thank you. Debbie S.

Hello! I've been a regular "Drive Through" customer at the Starbucks store at 35th Avenue and Bell Road, Phoenix, Arizona. There are certain regular staff who have been above and beyond professional, and polite. A young female associate, at 35th Ave and Bell, Phoenix, named "**" has been fantastic for well over a year. Exception skills with retail. Polite, professional. Please let Amelia know she is doing a really good job. Thank you again for the good coffee. Tim **

So I went to Starbucks with my friend and it was only 10 so I thought they should at least have one more of my sandwich but no they had NONE and I rarely ever get my sandwich. No matter how early I get there they are always “out”.

They stole my $30 after sending my order to a different store than the one I was going to in order to get to my grandma before she had surgery after working all night. I have dealt with their chat, phone, and email people. They decided they solved it by giving me a $30 gift card instead of refunding my money after I spent $60 on Starbucks for the day just trying to get some coffee and breakfast. They absolutely refuse to give me my money no matter what I have done. I will be leaving reviews everywhere I go. Guess what? I spent $10 a week grabbing Starbucks from the gas station to take to church...no more. I used to stop and have breakfast and drop $20 or more into your stores. No more.

So I went for a bike ride today and got a bit of a late start so it got really hot. About 20 miles into the ride I ran out of water and was around 5 miles from home. I decided to make a pit stop at Starbucks on Arapahoe road to get a water refill. I did not have cash or credit cards with me so could not make a purchase. The teller told me Starbucks made a policy change and will not give water out without a purchase. Now I have been a loyal customer ever since I can remember and have no idea how many thousands of dollars I’ve spent at Starbucks. I have a new policy… never give 1 cent more to Starbucks and support other businesses. Great policy Starbucks!

Service is good, drinks are good, but the plastic cold drink cups are defective. Very difficult for the baristas to close tightly, then almost impossible to remove the cap and re-seal yourself. In fact, the force required to close the cap at the counter frequently leads to damage to the cup itself, leading it to split down the entire length of the cup, unloading your cold drink on you, your car, or your floor. Very messy and sticky, if you are having a cold, sweet drink like passion tea or lemonade or a thick cold drink. I took the split cup back to my local Starbucks, the manager says he sees this "very frequently," as in multiple times a day. Starbucks is allegedly aware of this problem, but still have not replaced the cups with anything sturdier or more reliable. Be careful when you order a cold drink, and ask them to double-cup it.

I've recently realized how difficult it is to find a Starbucks that has electrical outlets available to customers for charging laptops and cell phones. At first I thought, "Oh this particular store just never installed them." However, that's not the case. They have purposefully removed them in order to save electricity, a slap in the face to us loyal customers who spend gobs of money on their overpriced drink and food already. I always figured, well it makes sense, I'll pay the extra price for the opportunity to enjoy hanging around using WiFi and tapping some power, but they've gone too far now. Uh uh, you guys are not right!

I think they need better training for their staff. Not all the locations are bad, it’s just some need to follow directions on the mobile orders. I’ve had more than one drink made incorrectly according to my request. When you nicely tell them it’s supposed to have less ice or more cold foam is wrong they have an attitude. It’s sad because I enjoy going to Starbucks for the most part. More training to follow directions and attitude.

Unbelievable…. Rachel at the Starbucks on 301 in Ellenton just exhibited the most unprofessional treatment of a customer. I gave the cashier a $100 bill. She went to get someone else to help her with it. This other person, Rachel, came to tell me they didn’t have change for a $100 bill. I admit that I did chuckle at the idea that a business that does the volume that they do didn’t have change. I am not ever a person that laughs at someone but yes I laughed at the situation. Then, in answer to the question if I had other smaller bills, I made the mistake of saying “just give me the coffee." I had also ordered food but had enough to pay for the coffee. So then Rachel thinks I’m suggesting she “give” me the coffee. Again that is not who I am. I paid for my coffee. The communication breakdown continues!

I ordered a drink, and they didn't fill it up because I asked for no ice. Starbucks is too popular for this pettiness. This hasn't happened at any other location. How many people are requesting no ice.

Had a double smoked bacon sandwich yesterday at a Starbucks in Mississauga. It costed me $6.5. It was most tasteless egg and bacon ever had, but the service girl was very nice, I would go back for others, no more egg & bacon sandwich.

Prices keep increasing, hospitality decreasing, very unwelcoming overall. Why I am saying this to the BBB in particular is because of the "star rewards;" they say 25 stars covers an espresso shot but it doesn't, it only covers $1 of it. That is blatantly false advertising. I want a refund for every time I have used my stars for a shot only to still be charged for said shot. It might seem like I'm nitpicking here but they probably made millions off of people who didn't know this was the case and they should be forced to refund every cent. What happened to Starbucks? It's such a wreck now.

Pike place venti have such horrible kidney pain for approx 48 hrs. Was abrupt and now gone and I drink coffee every day. Out of caution never again from Starbucks. It is a politically charged company with biased hiring and do not trust such companies or their employees.

**A Disastrous Experience with Starbucks Customer Service and Gift Cards!** If you’re thinking of using Starbucks gift cards, beware—you may be throwing your money into a black hole! I had received several gift cards as gifts, and after combining them into one card, I had a balance of about $60. Excited to use it, I attempted to make a purchase, only to be told by the cashier that there was an error. Confused, I checked the Starbucks app, only to find that my card had been **closed**—without explanation.

I asked for ice coffee and I was sold a cup of ice. Two sips of my coffee and all I was left with was a cup of ice. STOP SELLING ICE! What does someone have to do to Actually enjoy some coffee from this place.

Starbucks was a neat coffee place 20+ years ago. Have you ever had to deal with their moody and quite nasty baristas and managers? They can do no wrong and in some instances gang up on their customers, blaming them for their baristas' nasty moods. It's DEI on speed. Lines are too long and they leave you waiting to order for 5+ minutes, knowing people are waiting to order. It's an overpriced mess.

I ordered a Strawberry Açaí Refresher with boba from the LPGA Blvd & Timber Creek location, but it didn’t have any strawberries in it. I asked for a boba lid and a straw, but I only got a regular lid. When I asked for a straw, the woman at the counter tossed it at me, which felt unnecessary and a bit rude. This isn’t the first issue I’ve had here. One time, I had to wait several minutes to get someone’s attention because my lemon loaf had been misplaced, and the staff were chatting behind the counter. Another time, my friend picked up my order, and they forgot to put out the cake pop I ordered, so he didn’t even know to grab it. I like Starbucks, but this location has been disappointing more than once. I hope the service improves.

Starbucks customer service problems are self inflicted. They are not focused on solving real problems like long wait times and having a common sense approach to serving customers. Their solution is to have the staff shout welcome to you and draw smiley faces on your cup. Typical corporate brainstorming crap. Now it's about changing the uniform (at the employees expense) so that you can see that green apron more clearly while you wait 15 mins (at 6.00 am in the morning in NYC) for the 2 people in front of you to get served. Why is it that every time I ask for a cup of coffee I have to wait for it to be brewed. A coffee house that hasn't fresh brewed coffee instantly has obviously missed it mark.

I don’t usually write reviews because it feels time-consuming, but I feel like I have to speak up. I’ve been going to the Starbucks on Southern Blvd in Royal Palm Beach for a while now since it’s close to where I live. But honestly, I’m not sure how they manage to mess up my drink almost every single time. I’m a regular customer, and my drinks are usually over $7 because I add foam and other extras. So yes, it’s frustrating when I receive the wrong drink, especially over and over again. I’ve spoken up a few times—always politely—saying something like, “Hey, I think you made my drink wrong.” But instead of correcting it properly, the staff often re-make it wrong again, and sometimes with an attitude. It almost feels intentional.

I go to the East Peoria location multiple times throughout the day and week. The service is great and my drink is always made correctly. I love it when I pull up to order and they are like, "Hi. You're back." LOL. OMG. Great service and love the vibes the workers put out. Thanks.

Raleigh NC, Wakefield Commons. I asked for a Caramel Frappuccino but with Decaf Espresso instead of regular. The girl tells me her manager says she's not allowed to make that anymore. They are supposed to push others like Vanilla Bean. What? No thanks. The other Starbucks make it for me all the time. How hard is it to add a shot of decaf espresso? As a matter of fact, when you order online through Uber Eats like I have, it's an option!!! Decaf Espresso! Your manager is something special and it's because of her you lost my business. I'll make it myself with coffee, ice, milk and caramel sauce. Not hard. Hey manager, You have no clue how to please a customer or what your own menu states.

This Starbucks store is so weird. I have been coming here for years and the service has declined so badly at this store. There are literally like 15 employees walking around behind the counter but you end up standing there waiting to order for no less than 10 minutes every single time. It takes ages to get your order once it finally gets taken, and the people who work there are sullen and sulky and act like it’s this horrible chore to have to interact with customers. I thought Starbucks food items were supposed to be the same at every location. Today I got a small matcha that had so much ice I could barely close the lid and there was literally 25% full with actual tea, the rest was just bubbles. It was bitter and disgusting. I’m so over Starbucks at this point. I do NOT recommend.

I would like to share my experience at the Starbucks store inside Vons in Mira Mesa location. I had an exemplary service provided by America. I decided to try this location due to frustration from yesterday when and other days, I have ordered at the other Starbucks store/drive thru in Mira Mesa - WHO does not listen on how I want my Caramel Crunch Venti Frappe. America took the time to listen to my drink and even put a smiley face and personalized my drink and put "Enjoy", this simple gesture made my day. America!! You did great. :)

Starbucks Location: 6231 PGA Blvd. Customer Service is LOW. Friendliness: Poor, this store has an employee that just does the drinks. (When the supervisor spoke to me, she informed me that they are shorthanded. If this is the case, then every employee should be multi-tasking to make sure the customers are taken care of.) However, this girl is the first person you see when you walk in the door... and She never acknowledges anyone, she never smiles, and she is a Poor representation of the company as a whole. Wait time for the order: 5-15 mins for 1 drink.

I always loved going to Starbucks, everyone was friendly and polite.. But ths year starbucks is changing.. No longer friendly, there stereo is blasting. Staff are rude, cocky, argumentative. I walked into one. Manager asked me if I was going to buy something. After just sitting there for 10 minutes, I said, "I don't know what I want to buy yet..." MANAGER very "RUDELY"... SAYS ''IF YOU'RE NOT BUYING ANYTHING.... YOU HAVE TO LEAVE... RIGHT NOW..!!" THE REGISTER.. I bought popcorn and something, she asked if I want the receipt..?? I said "That's ok," she never gave me a receipt..?

I have been a loyal Starbucks customer for approximately three years, but I am extremely frustrated with the lack of resolution regarding my account access issue. For the past five weeks, I have been unable to access my Starbucks account. Every time I try to log in, I receive an incorrect password message. I have followed all recommended steps, including multiple password resets, attempting to log in via the app and website, using different devices and internet networks, and even reinstalling the app. Nothing has worked.

The Forsyth Rd location has become a joke. I have been to many Starbucks from all over the United Stares, and this location just takes the cake for being the absolute worst. This company are crooks. They steal from their customers. Don't provide the products and won't give you a refund, instead they return your money to a Starbucks gift card even though that was not your original payment method. So not only were you not able to get what you paid for, but they also would not give you your money back, So be mindful that they will steal from you every chance they get next time you go in here. I will make sure I spread the word to everyone that will listen about the thieves here and we will not stop until something is done about it.

I used to be a loyal Starbucks Customer but over the few months, I noticed the quality of the drinks dropped. I just purchased one of Starbuck’s seasonal offering, the Lavender Oat Matcha Latte (with whole milk instead of oatmilk and vanilla flavouring) but I was met with disappointment when I realised after consuming most of the drink that a huge portion of it is comprised of water, I paid $6.84 but it was not at all worth it. I even witnessed the staff pour water to the drink and dilute the drinks of other customers. Truly disappointing that Starbucks isn’t living up to its values and I don’t know how they could justify their high prices based on this low quality drinks. Other drink stores sell much better quality of drinks. I’m very disappointed and I definitely don’t recommend anyone going to Starbucks.

There were six employees chatting and Mr social taking orders with a line 15 people deep. I was 5th in line and it took 20 minutes to take my order. They failed to open up another cash register and you lost at least a dozen customers who walked away in disgust. I love Starbucks and have zero tolerance for horrendous service. The location is inside.

I get coffee every day, I have been to at least 5 locations. The maple location in Burlington NC, is awesome. The staff is always so cheerful, smiling. Shout out to Angela (hope I spelled that right) who is so kind. The other locations have not gotten my drink right at all, it doesn't taste good. Maple location rocks. :)

I visit my local store at least 3-4 times a week (6731 Dixie Hwy Dixie Manor). In the past 3 weeks, EVERY TIME I go, they get my order wrong. No matter if I order on website and pick it up, have it delivered or if I'm in the store. Knowing they stay busy I hate to mention it but it's not what I paid for. The staff is amazing and always fix/remake it but WHY is it every time. It's not a complicated order; in fact, it's a popular order. Only thing extra, I get, every time, is Carmel lined cup, sweet cream foam, Carmel drizzle and Carmel Crunch topping. I either get none of the Carmel, or none of the Carmel Crunch topping, or they give me whipped cream instead of the sweet cream foam. When I read my cup, it is always correct on the order sticker. Not sure why this trend has started but it's frustrating.

Enjoy stopping by the Starbucks on Bert Kouns in Shreveport, LA from time to time. I have gotten to know a few of the servers here and they are genuinely friendly. Julie and Christopher are especially nice. Enjoy the coffee too.

So I have always loved Starbucks but after contacting them regarding the price increase in products the points no longer match the prices and customer is being required to pay in addition to the points. No apologies just recited the terms on conditions listed on the website, even though in the app on your phone does not state up to a $ amount allowed when using points. Very disappointed, no longer a loyal customer after speaking to agent ED.

Good coffee but 2 things not okay. Barista handed me a coffee cup with her hand around where I drink out of, she did not use handle. Gross. And large grey trash can coming through the store to be emptied.

I have ordered this exact same drink for the past year or so, and I’ve only got it perfectly correct a few times compared to how much I bought it. There are times where they forgot to add in the oat when I asked for oat base. There are times where they do normal or extra ice, when I ask for less. Today I bought this drink and the foam from the drink was just too infuriating, I could not just get over it compared to the other times as this affects how much liquid is in my drink. A good inch of my drink is foam from the matcha and no it's not a milk foam or any add ons. This is pure from the matcha. Every time I order, I ask for less foam as well because of this yet, it’s like the way I want my drink doesn't matter. First sip is pure foam. With how much foam there is, there is a tall rather than a grande.

Went Tuesday 02/05/2025 to Starbucks at 1224 N Harbor Blvd Anaheim during my lunch break 1:35 PM and it was not crowded like 2 cars in the drive thru taking longer time than usual. Ordered Small hot coffee with non fat milk in very clear language at the window. I received large coffee top full and very hot already started to be spilled in the car and almost with no milk at all. Hardly could grasp it and it spilled on my right hand. Photos are attached

Hello, Went to Starbucks, first to use washroom and I was told no by employee. I need to wash my hands so I can buy the cookies I like. She said buy first, I said my hands are dirty then she agreed with a nasty look. This is wrong for a retire man to be treated by a young lady? I will never go back to a place where I felt that she looked down on myself. Never go back!

I go to this coffee shop because it’s closest to my apartment. This Gettysburg Hotel Starbucks location at Lincoln Square should not definitely hire any teens and unprofessional college kids. Not everyone there are teens or students. Some of the supervisors are too young to be in charge. They do not do a good job at it. Tony the Manager is good, and the one regular supervisor named Eli is cool, but the other 2 girls need some improvement. There is one who I found out is named Sierra and is definitely not superior material.

Starbucks music is too loud. It is disturbing and stressful. Get rid of it. I have several times mentioned it to management with no use. People want peaceful places not noisy places. Get rid of it. It saves you money as well.

So normally Starbucks is a great experience but not the Cambridge just off Dundas and Corination St. Employees were good and so was the drink. It was far from clean! Tables not wiped down, I get it may have been busy. BUT the washroom was totally disgusting!! For sure must be a few days worth of grime. Around the faders is grungy greyish black stuff, toilet bowl, and flour. I really had to go, but first thing I did was shower. It was that bad. My friend didn’t even go in after she took a look around. Now I am worried about behind the counter! We were just visiting Cambridge and will find another coffee place for our next visit.

So, Orchard Park NY was a great store, not sure what happen but they have become the nastiest place on planet Earth, Most, not all but most of the girls there are so pissed off at the world or something. Don't say hi, goodbye, nothing to do with regular conversation between people, either they have lost their ability to talk or just too lazy to communicate.

I went to my local Starbucks one morning (2549 W Logan Blvd 60647) and a very rude women walked in and started demanding her drink to the nice barista Bella, she was being so rude but the crew responded with pure kindness and it was truly amazing how well they handled it. These hard workers deserve the best.

They are liars! I have been (or should I say, used to be) a VERY loyal Starbucks customer. Have you seen their latest scam? Look at the picture (directly from the Starbucks app) of their latest food item, the Spicy Falafel Pocket. Based on the photo, I foolishly ordered one. The lying photo is VERY misleading: getting you to think that you are purchasing a Pocket the size shown in the photo. In fact, it is less than half that size! Stop giving these liars your money!

Starbucks I challenge anyone of you to try and open a hummus and crackers without using a letter opener or blow torch. Bought these recently for a snack on the go in the car and no one could open the boxes the plastic around crackers nor the hummus itself. For a company that charges this much for a snack not to mention a simple drink you've lost a customer. Instead of worrying about who's using your bathrooms why don't you make your products easier to access and therefore make the customer experience better...just a thought. Your restaurants could use a professional clean all these people standing around behind the counters, grab a rag, wipe some table, windows and floors down. Yuch.

I’m deleting my Starbucks app for good and NOT ORDERING ever again. I’ve been a loyal customer for over 10 yrs. I get iced Venti matcha green tea latte every single day, 7 days a week, without ice, an expense of over $45 a week, $180 a month. Recently as today I’ve ordered the same drink, only that now the same order comes out as less than half the cup with tea and the rest is foam, outrageous! Who wants to pay the same amount of money for half the product? If Starbucks wants to charge for not having ice, I can understand, but this new policy is not working for me. So I rather give a local business my money. I hope Starbucks clients continue to decline, THEY ARE NOT WORTH IT!!

My birthday was on January 4th, and I thought it would be a great idea to download the Starbucks app and go with my niece to the mall and get my first free coffee from Starbucks. I went to Starbucks two days after my birthday with my niece and asked the Starbucks Associate if I would still have my free coffee, and she said no because the free coffee is only on the day of your birthday. Then I asked her if I had any other discounts, and she said no. I then paid for the two orders I placed, and while I was drinking the coffee with my niece, I saw in the app that I had a free coffee in the app. I went back to the cashier (a different person now) and said that I wasn't informed that I had a free coffee and requested a refund. This girl was very annoyed because she was voiding the previous transaction and reimbursing me for the free coffee I had paid for.

The bacon wasn’t cooked for the reduced fat turkey, bacon sandwich, and just shoved into the sandwich at the bottom of the bag so by licking in the top of the bag, you can’t even see the bacon.. I asked for bacon to look like the advertisement fried crispy like the pics showed as at all locations that I’ve been to recently. None of them were cooking the bacon enough and🥓 it looks like deli meat..lol. The quality control standards will cause the business to falter like removing pepper and other condiments.. quality assurance needs to be first for the customer service! I did not get charged on orders last few stops at Starbucks on the app which told me that the people that are working, don’t care about their jobs or are not trained for any kind of good customer service or quality assurance standards.

I did a mobile app order at 4:48 and I didn't get my food until 5:45 and the plane doors were to close at 5:50. I went up to the counter to ask about my drinks. The cashier started yelling at me and my friend saying there was only 1 barista. I could see that but I don't think yelling was answering my question on when I would get my drinks. The reason I got my drinks at 5:45 is because another barista came in. I really hope they watch the cameras to watch the cashier yell at us.

Went to my first ever Starbucks in Knoxville, TN. I ordered a plain black coffee, no sugar, no cream. After 10 minutes, I inquired about my order, I was informed that my order was misplaced. After a additional 5 minutes, I went back to the counter to question my order, they said, "We’ll bring you your coffee." 5 minutes later, my coffee came with sugar and cream. I will never go back to any Starbucks.

I have been a Starbucks customer for 20 years and for over a decade I have always drank venti caffe mocha with 3 shots of Toffee nut, well few months back they discontinued coffee nut to supposedly replace it with Chestnut praline (I tried it, it was not bad). Now they discontinued that by us (north central Indiana) 2 weeks ago so I seriously have nothing I will drink here now. Dunkin used to be my place but coffee is not as strong, anyone have a good coffee shop alternative? Saddens me, I visited almost everyday for over 10 years. Whoever is in charge of making decisions needs to be replaced. You want to add to menu, great! But to take away something that's been there since the beginning is pretty stupid and losing many customers over it sucks too! Look at the Starbucks Reddit page.

No customer service at all…I had to wait 5 minutes at the counter while five employees milled about smartly. Well one finally did help, she had the personality is Scrooge himself. I said to her that you need to bring back the snowman cookies cause I won’t buy penguins again. Reaction….what ever dude…. Had no cranberry bliss and no idea when they would and didn’t care either. Worst Starbucks ever. No I remember why I stopped going!!!

I have a new favorite drink and it's called the Glenda drink at Starbucks. It's from the new movie wicked and it really good. Anyone that likes Wicked would enjoy it a lot because of the flavor and especially if you work right next to a Starbucks.

I use to go to the store on Pine St in Spartanburg every morning and get a venti caramel ribbon crunch no whip extra caramel. Now I don't go at all, they never get it right. Taste like ice cold milk with caramel. Emily was the only one that would get it right.

I have never been to this location in Scappoose Oregon. 52001 Columbia River Hwy Scappoose, OR 97056. I ordered a cup of coffee and a breakfast pastry for over $6. My coffee was drank about 1/3rd down and I walked up to the counter and asked if I could have a top off and the answer was No, it's only for Goldcard members. There was no offer to heat it up or just give a complimentary top off, just no sorry about that. This is unbelievable that for over a $3 cup of coffee that she couldn't even top it off for me without being a privileged member. They do not have to have good customer service or treat us special as the company of Starbucks is filthy rich and so what is it to say no to me. I am not important. They do not have to be kind to me as if I never come back, they still prosper. It's such a monopoly. Kindness and inclusion would be give the senior lady a 1/3 cup top off.

Had unpleasant insults treatment over 1/2” of steam milk… My complaints were ignored at corporate customer service.. I received those meaningless condescending responses from customer service.. I requested meaningful response from somebody who care rather than the standard “You are important..” “We do our best….” "We apologise…." etc.

I have been a customer for many years, even before moving to Washington 12 yrs ago. Moving to Camano 6 yrs ago allowed me to attend the Stanwood shop by QFC. In the last couple of years I've been purchasing more regularly and have enjoyed the great staff, especially Logan and several others who are there or have left who always greeted me happily and several of the staff even got to know the details of my drink - which was so great. I felt like Norm from the old TV show 'Cheers.'

As you can see my drink which is dragon fruit is not your normal dark pink due to wrong mixing. Felt watered down. Ask to make a new one and same thing - a $5 cool aid mix. No more mall Starbucks for me.

25 min to get a chai tea and sandwich!! Only to find out they were sitting behind counter getting cold. No apology. Just, "you can go to our other store." Wth kind of service is that. I'm sure you don't care because I'm just one customer that you don't care about losing. The girls at this Starbucks sure didn't give a damn. Guess I won't be visiting Starbucks again. Do better on training your staff in service,

Last couple time I have ordered coffee, it has not tasted good. WHEN I poured out last 1/3 of the cup, there was a black tarry syrup like crap on the bottom of the cup! Your new automated machines slow down service and the quality of the coffee is terrible!

The worst customer service. They deduct stars without your knowledge, the food is stale and everything is overpriced. Customer service does nothing to rectify situations. I will delete my app and never go there again.

I have been a customer since 2012. I am not a use the phone to pay for things. I have a gold card and it cracked. I asked to get it replaced and I was told to use digital. I was so happy when I got my gold card. It is a shame they do not replace them. I will be getting less Starbucks.

The service I received today was not great at all. The location on Rancho in Las Vegas I understand it's busy but give excellent customer service and what guest want. This location I'll never come again. I tried again and it was the same horrible. My drink should have had caramel and extra pecans did I get know.

She gave me a broken straw. Now I have to watch my drink MELT. How dare she do this to me. She clearly knew my straw was BROKEN. GRRRRR UGH I CAN'T BELIEVE IT UGH *turns into an alpha wolf with red like blood eyes and sharp toenails*

Me and my friend visited the location on Higgins and Meacham Rd in Schaumburg. I have been a client for over 25 years and let me tell you I have received the worst experience not just from barista but from the supervisor or a store manager. It will be my last visit ever. You can tell clearly no one cares at Starbucks.

Over the course of a year I have gone out of my way for service, accuracy, and consistency in product delivery. Up to this point I would avoid the other store near my home due to an overall poorly delivered product. Since the last couple of months, I have experienced scathing errors in order and/or stratospherically disappointing taste discrepancies in product experience. If oat milk is ordered beware of almond milk. If a caramel crunch frappuccino is orderd instead expect a pumpkin drink. Maybe your thinking, "Oh I'm sure it's just a one off," well I'll have you know that I have already front loaded that alternative for you; Spoiler alert no it isn't just a one off. That is the only consistency with this store which is to deliver an unexpected and undesirable product wasting a patron's time and money.

First if I had $100 I would give to Keara in Mebane. She went far and beyond to make sure I got what I asked for. Believe me it was worth waiting for. Thank you Keara. I always get a pike with flavors but the way she makes it was nothing but amazing.

I think Starbucks should rethink their choice of CEO. Since Howard Schultz left Starbucks there has been an increase in inconsistency storewide. Several of these issues is the lack of consistent policies about Starbucks brand, services, and cards--specifically GOLD Cards. These cards were sent out years ago to loyal customers and they are able to track rewards add money and receive discounts. Discrimination occurs when a store says they can't accept a Starbucks Gold Card or number, or the poorly trained staff and even so called managers do not know how to input Gold Card information to pull up these long time Loyal Starbucks customers. Most of these customers own some stock in Starbucks through their 401ks or other retirement or stock Initiatives.

As a 20 year veteran patron of Starbucks, having visited their stores all over the U.S. on a regular basis, I can honestly say with some considerable authority that Starbucks is a terrible company. From repeated wrong orders, to the recent drive by them to make their stores less hospitable, I am always leaving their stores with some sense of disappointment.

The Pelham, Alabama Starbucks is the cleanest, kindest, most on-their-game Starbucks I've have ever witnessed. You could lick the floors of their bathrooms. I've been going here ever since it opened several years ago. Wonderful management!!

Very disappointed with Starbucks. Will never go to centennial on the mountain again. Paid over 2 dollar more there than any other store. Very poor way to run a business! No customer satisfaction at all.

Mt Comfort and 70 in Greenfield In... RACIST, racist, racist! Was literally told I lied about what drink I ordered (not sure what I would have benefited from lying, but was then made fun of by a young, chubby faced ** female who refused to give me her name, finally said her name was ** (I'm **). Then her coworker and herself laughed at me!

Sacramento CA. Greenback Lane Starbucks store. This has never happened before. I always get coffee once a day at the Starbucks store. It turned out that the same amount had already been debited from my debit card twice. My bank said that everything was fine on their part and the problem was in the Starbucks store. When I noticed the second time, the store employee tried to object to me vaguely, but the money was written off and remained. I am outraged and discouraged.

The staff is polite. But their coffee is not worth what they are asking. Coffee is always bitter. Or taste old. This has been going on for years now. But Starbucks just doesn't care enough to improve their products.

At Starbucks this location always drama.. mess up drive through order or even store looks nasty attitude working guys in this location.. Imagine if you ask for half & half more to add coffee they try to charge additional for half and half.

I hadn't been to SB in years. When I drove up it looked closed in the middle of the day because there were no people, and no cars. No nonfat milk $6:75 for a small Frappuccino and the first thing the cash register asked for was a tip. As I waited, I watched a FLY fly into the cabinet where the girl said " that particular food was not distributed to customers." Then I heard a loud call from the open bathroom door "look what I have to clean up..." As my mind started imagining the horrors in the men's room, I took the warm Frapichinio that no one said was ready and sat at a dirty table where one electrical outlet had been uncovered and I plugged into that outlet as that was my original plan. I think I am going to try the new place down the street. The Human Bean.

The fruit drink is tasteless and not worth A dollar much less than five dollars for a tall drink. It was nothing but a little bit of sugar water, a whole lot of ice and little buttons of juice that were next to tasteless. Every customer who’s ever order it deserves their money back if they had the experience of taste that it delivered to me.

I went to Starbucks the staff was nice until she started to yell and get frustrated. Soon she calmed down and was normal again, the drink so do good. I got the strawberry acai lemonade. 10/10 do recommend.

I bought a sandwich and a large iced caramel coffee along with a brownie. I love the name mess up on the cup. It was rather funny. It was good. Will be back again at the Shepherdsville KY store. Store was clean and workers nice.

Unfortunately Starbucks has lost yet another customer due to over-charge. I used to enjoy Starbucks coffee every morning. My drink started out at $4.35, today the final straw was the very same drink --- $7.95. I'm OUT.

Hello Alshaya Company Starbucks I submit to you my complaint regarding the employee Jisan for Monday, June 8, 2024, at exactly 9:14 pm, the Starbucks branch in the Diplomatic Area. A number of ** customers, who are the owners of the employee Jisan and the employee Josh, came to the branch and when they entered, there was complete chaos and loud noise, and they were talking. Loud screaming with their friends and taking selfies, but there was a disturbance in the place and I spoke to the employee, Josh, because the employee was not respectful several times, and she was rude in dealing with me, even though I was a constant visitor on a daily basis, and I was also disturbed.

We arrived in Starbucks market at Hebron. First of all, the people were kind and calm ☺️ and The food arrived very quickly. All of the food was excellent. I ordered 4 sandwiches 6 drinks (for our family) and 4 desserts. I recommend, if you have to children or somebody that doesn’t drink or finish all of it I would suggest you getting them 1 drink to share. But we had no problems at all. And it’s not too crowded and crazy. It’s calm and sweet just like the food. Very good food.

I had such a wonderful experience when I went to the Bolton, Ontario shop. I want to comment on Alyssa who was servicing us at the drive thru. She went over and beyond what was required. Very friendly young lady and very personable. Thank you.

The taste and convenience has kept me coming back. However, I'm done paying 6.73 for a mug of chai tea latte. The final straw was being charged 7.05 for the same drink, iced. Pure and simple. Senior budgets don't allow for this luxury any longer. And, I don't want to pay more to cover free drinks. I haven't go around to measuring yet but that cup in my hand feels a little smaller. Also, the convenience has become a hassle. Long lines while with staff shortages or people ordering complete lunches in the drive through line.. Like Elvis, Vinyl, Alex, and pants that cover your butt Starbucks is a thing of my past.

Rant. Funny thing happened in Starbucks today. Customer orders a drink the drink is over filled and coming out of the hole in the top of the cup. Customer picks up drink and drink spills. Customer looks around for help and is ignored so customer takes drink and leaves. Barista runs out of store after him screaming, “Thanks for making a mess for me to clean up.” I guess that’s now what Starbucks considers good customer service because she did say please. I bet she's exactly the one that puts the tip jar on the counter every morning.

As much as I love Starbucks, I HATE the 25 minute wait as all of the mobile orders are made and I just stand and wait. The systems set up are not functional in the stores. I watched 14 drinks made for mobile orders before my drink was made. I was one of three people in the store at the time. Not a good system.

Wow! Today is Tuesday, May 7, 2024 and the prices for coffee at Starbucks have increased -- yet again. Love the lattes, but with a 25 cent jump in already very, very, very prices, I can only go there for a special occasions now. Love the staff there in Darien, ILL. Very nice staff, but the prices have escalated too much for too many of us. What is the CEO salary? I would surely like to know because I bet the staff at Starbucks doesn't get paid 1/64 of what the CEO gets. A real shame for such a high cost increase in one fell swoop.

Today I go into a random Starbucks on my way back home. I spent $10 and change on a latte and a coffee cake. Not good guest service, but certainly not bad. The credit card reader displays a message; asking if I want to leave a tip - about 3+ Choices - I choose $2 for the tip... my order is now $12 plus change. The barista turns away without any acknowledgment of receiving an extra "tip" onto the over priced coffee order I purchased. This bothers me as I walk over to a table to sit down.

The workers are amazing! But they recently stopped allowing you to buy their best hot teas!!! Black or green tea now? Adios Starbucks. You lost this tea customer, time to delete your app. I come to starbucks to enjoy tea and honey, as well as read but now I will do from home.

The sizes of coffee has changed, much smaller. I ordered a grande and it was just a tab bigger than the tall, the coffee wasn't as full in the cup either. We took our business to Dunkin Donuts. Huge difference.

I drank a mocha and ate a muffin purchased at Starbucks in DTW airport. Felt miserable on flight and threw up. Landed in Miami around 8AM for connection. At the Starbucks next to my gate, I noticed a pile of about 25 milk gallons and other items sitting in the aisle. The milk, food etc. was obviously delivered the previous day and was sitting there for 12+ hours. This is the milk in my coffee and the muffin in my stomach that I threw up. Starbucks coffee is the world's most terrible watered down coffee. No true coffee lover will drink this crap. They are a big zero beyond 'marketing'. I drank it because it was the only option near my gate at 6AM. Starbucks has choked coffee shops out of business and corrupted others with their greed. Greedbucks!

I have tried different types of their coffee and it just seems to get worst, definitely wouldn’t recommend this coffee to anyone, very overpriced. Someone needs to teach this company how to brew a cup of coffee.

So I practically go to Starbucks every week. I went today, and I ordered a pink drink and they filled my drink with practically only ice. I even finished it before I got home, and I live very close to Starbucks. So I’m not saying Starbucks is bad. I’m just saying don’t fill our drinks with basically only ice.

Asked for no foam. 1/3 of my grande cup was foam. Will go to another coffee place. I usually go to this Starbucks 3 or 4 times a week. The person that filled my cup can’t follow directions. Others get my order right.

I've tried Starbucks... It tastes AWFUL. I would not even pay half the price for the trash I get. Buy it if you have no brain or tastebuds. I don't know why these mid 30s people like it so much. I swear a local coffee shop or drink shop would be 100 times better.

This store in Broadway mall Hicksville Long Island are the absolute best. Stephanie the manager is the sweetest and kindest soul. Always very welcoming. The staff is phenomenal. Always handles orders on time and my coffee always tastes perfect.

Maltodextrin can deprived from wheat which would make it an allergens to celiac. I am celiac and suffering tremendously. Hospitalization is a maybe. The label doesn't specify where the product is made.

I have been ordering from this store and service have been exceptional but today the lady who was working between 15:00 to 16:15 as barista, was unprofessional and doesn't have customer value, I ordered my Tl caramel Macchiato as usual and she made it extremely light, immediately when I tried to ask her to add just one short of expresso to make it normal she rudely replied she can never do that, I immediately had to go but was forced to have this reported in order to assign the staff who are trained for customer service and value the customer demands.

Other coffee companies provide so much more in terms of rewards and perks. Most give you a free birthday drink to use for up to a month. Coffee always tastes burnt. Baristas are rude. No perks. Very disappointed. Go to Dutch Bros!

I was served a rat eaten pastry. I informed Starbucks and they never reply with what they were doing to stop rat bitten food to be served. When I informed their upper management people- he actually said, he was mad because they serve me food with the plastic/ that’s why I found out. That they are not supposed to do that. In others words, we will serve food eaten by rat and you will not know it! Ask for food left of plastic. Or start enjoying rat eaten food. I have pictures and video…

I am compelled to share my continued disappointing experiences with Starbucks, especially in light of my loyalty and significant monthly expenditure of around $300 at various locations. My primary issue has been the consistent quality of the coffee - often not hot or fresh - which is unacceptable for a brand of Starbucks' stature, and this problem has been consistent across multiple stores.

Mel from 110 Trinity Point Washington front window cashier begs for tips. If you don’t tip she will give you terrible service. She won’t take back product that is made wrong, tells me it’s good and won’t do anything about it. Wished I could post pics because she would be fired. I threw my drinks away and went to target where there is a Starbucks! Mel definitely needs to find another job that doesn’t deal with customer service!! Thanks Mel because of you working at Trinity point Washington lost our business and I know for a fact a couple of my friends because of you!

I have been coming here for 15 years now. Great location, great service and most importantly knowledgeable staff. They know how to make a good coffee. The atmosphere is very warm and welcoming. Pleased to stop by every morning when I get a chance.

I often stop at Starbucks on University near Ramblewood in Coral Springs, Fl. Some days the coffee is awesome and some days it is like they served hot water with no flavor at all. Is there no quality control? I assume the employees are trained the same but doesn't anyone follow up and make sure all are on the same page?

Everyone at this location makes my coffee just the way I like it! They always address me by my name which makes me acknowledged. We get Starbucks everyday and sometimes different locations but this one is our favorite just because of their service.

I buy Starbucks often but have not been getting my points. Called starbucks and got no help. Told me to go back to store for a receipt. Are you kidding me? Who takes the receipt...Why would they still have mine? Step it up starbucks...This policy stinks. You have a record of my purchases...Give your reps the authority to take care of your customers. If you are interested in starbucks for rewards...beware.

I ordered a medicine ball and always had a great service in California, I come to Arizona and get the worst ever. My medicine ball looked like vomit and all I got was a lousy apology. People need to take their jobs more seriously. I wish that I could put an image of what it looks like. YUCK.

Ordered online. Pick up in 30 min as per app and wait additional 15 minutes. No order. I asked one and she said, "We don’t have it." Showed her the user summary from the phone app. She looks at and, "Don’t hold it anymore. I got it." No apologies. Customer service anyone? I wish I could take my tip back.

Extremely rude and difficult staff member at the Heavenly Village store. She (he/they) refused to take an order till I corrected my order from "tall" to "small". Extremely rude and on an ego/power trip making for my first and hopefully last really awkward experience at Starbucks. The other staff almost looked apologetic and seemed to be better trained and aware of Starbucks' nomenclature of tall rather than small, medium, large.

There is no way to redeem my rewards via app -- the only option is to go in the store and tell them -- this defeats the entire purpose!!!! I even tried doing it from an actual computer and still would not allow me to redeem my points. So now I have to clock out from work, go stand in line and place my order since I can't redeem my points on my own and now I'm losing time.

My granddaughter went to Starbucks on Highway 80 in Longview Texas, she bought a gift card and when she gave it to the girl at work for her Christmas gift there was no gift card in the envelope. When I told the manager of the store she told me call corporate, and when I did corporate told me the store manager was supposed to handle it. Well with all this competition with coffee shops in Texas Starbucks must be doing very well if they can rip off their customers, and not make their mess ups right, needless to say I won't be going back there, so I agree with the folks that's not satisfied, now this is how I was treated. You can go and take your chances.

The special should not have a time limit on them. The special should be for as long as the store stays open. Also you should not have to be a rewards member, have a barcode and things that nature. That's too difficult for seniors, others and just plain old confusing. If you're gonna offer the special needs to be open to everybody no matter if you are a reward member or not. I waited all year for the holiday special and not knowing the 50% off drink special ended four minutes before my arrival time therefore my senior mother and myself were not able to get a drink.

This Starbucks location deserves a nose dive rating in the negatives. That's how much it sucks. I can't believe I had to have a tall nice-looking homeless gentleman accompany me just to scare the fear of God out of that stupid self-righteous arrogant unprofessional staff who hate their jobs and can't make my breakfast right nor my coffee right! Every single time I come to this location I swear I'm being denied something served with an attitude. One evening I just wanted hot chocolate after an hour-long bus ride from my boyfriend's house and to use the bathroom. I was told by that lazy stupid barista that the bathroom was closed so I walked out furious without paying for my hot chocolate. Then one day they messed up my pistachio macchiato by using spoiled milk which gave me a stomach ache. Oh about the breakfast that was meant for homeless people I help, they served it ice cold just to spite us.

Chai tea was given to me cold. Did not taste like a chai tea. It just tasted like sugar. Did not receive a receipt. This Starbucks is in the DSW airport. TASTED TERRIBLE, AWFUL, BAD. Bad customer service.

6 months ago my granddaughter ordered a hot coffee in the Lincolnton NC drive thru. When it was handed to her it was scalding hot in a cup with no sleeve. Not double cupped and lid not secure. When handed to my grand daughter the hot cup collapsed. She immediately called me. I got her to the pharmacy for meds and bandages. Being scalded she couldn’t wear clothes for 2 days. Two missed days of work. Here’s Starbucks' reply: "We are sorry. Here’s $50 on your Starbucks card." I’m furious! Meds, bandages, 2 missed days of work and a car cleaning. Oh great. $50 should cover all that. What’s wrong with you Starbucks? 6 months later that’s your idea of repayment for your mess up? Will never visit this business again.

On October 10, I needed to use the restroom and the little boy, (CJ), behind the counter told me NO, although I had just left the Starbucks on Jackson & Wells about 20 minutes before. This is the first time I’ve ever had this problem….ever! This little boy actually got upset and indignant with me, he actually picked up a bottle of cleaning solution and started spraying the counter where I stood and started to spray me, when I had to warn him what would happen if any of the spray touched me, and when I got off the phone with the Starbucks, I proceeded to leave out the revolving door, he came up behind me and pushed the revolving door into me. I have not received a call from anyone at corporate, so I feel like corporate DON’T care!

First, I've been to many Starbucks through out USA, their drinks are hit and miss on taste. I've gotten good lattes and lattes that were nothing more than foam and other lattes that tasted like burnt coffee. Now they've changed their reward points system that now require 25% more points for a reward drink but the straw that caused me to move away from buying Starbucks was when my reward points account showed -74 points. Really -74?

I can never get a drink made the way I like and I'm totally fed up! Why do they offer customization when the staff do not follow the customers request? Pisses me off. Most of the time, it's not made the way I like it. And I get the same trick each time I order. I can't believe this. Why offer customization. Teach your staff to follow customers orders correctly. I'm done with Starbucks. I will go to a boutique coffee shop maybe I'll have better luck at getting a decent latte!!

Customer service is terrible so I stopped going a while ago. Daughters use to like them also and came back saying how rude the females have been lately!! Then I learned of Dutch Bros which is absolutely the best, hands down I made this my spot!! I’ve been to 5 locations and you would think they all came from the same household because they are so chipper with the best personalities on every single visit. No lie. Beverages are priced better and taste better and there are so many options it’s crazy. Their line move like clockwork because the staff don’t mind working to please their customers. You just can’t go wrong with this place at all. DUTCH BROS they’re the truth!!!

Went to buy a cup of coffee after my overnight shift at Starbucks in 914 Old Country Road, Garden City, NY. I had the worst experience there. Extremely Rude employees. Starbucks need to train its employees How to be more courteous to customers. No more Starbucks for me.

I can’t buy your product because I don’t identify with all the ** in your commercial. I’m **, 74% of the population, yet, you choose to push a woke ** propaganda agenda, btw which is only 13% of the population! Let ** buy your product! ** people take your business elsewhere, a place that values ** consumers! You k in the group that actually buys and not steals!!!

You know I love traveling and I’ve been to many restaurants some bad some good. But none of them were as worse as Starbucks. I’ve found hair and bugs and used up straws in my drinks. Here’s a pic for to show you.

Even if they have certain drinks for people with allergies they are not fully friendly or even considerate towards those with allergies. Many recipes have hidden allergens and baristas will lie for a sale. Watching them clean blenders and other equipment it's clear that cross contamination happen in multiple if not all locations willingly, even if you state you have personal allergies and intolerances. I have witnessed more of a "rinse out" with water and no soap many times. Many of them are not even a good rinse out, more like rinsing out a water bottle refilling it style.

I have had multiple experiences with this situation. I enter the store and order. Then proceed to stand there while they process orders in the drive thru first. I listen to them take orders, make them and hand them out all while I have already ordered and am still waiting from my order. Why not give some priority to the customer standing in the store? This has happened to me countless times and has even been a topic of discussion among friends. It needs to change, it benefits the employees as well. I have had them apologize for the wait and even act embarrassed, the system needs to change.

Placed a Mobile order. 20 minutes after arriving at store waited 30 minutes to be told, "10 drinks ahead of yours." I’ve been to Starbucks all over the US and this store is the worst for customer service. In NYC you would never wait that long.

I have been a Starbucks user since 1994. I still have my original Gold card. To my surprise they just raised their prices again right before Christmas. For me this works out to about an extra 120.00 per year for coffee. It saddens me to say that Starbucks will have to be a treat thing from now on. There is no reason that a cup of coffee should cost 6.27. I believe that pretty soon Starbucks will succeed in pricing themselves right out of the market. I know that just today they lost 10 people that I work with as frequent customers. A little money is better than no money.

Hello everyone. I am many many years drinking Starbucks coffee so last 2 years so bad I always have stomach issues. I was visiting my doctor. They said stop to buy coffee and I change to different brand. I feel so good so in my experience next time I will check quality.

I got a ham and cheese croissant that cost $4.65 and a coffee for over $5. The coffee was cold and the croissant was like a dollar menu one that was small and tasteless. They are ripping people off and they don't even care.

Clearly Starbucks has not only made their stores look less warm and inviting, they have done away from the sit, sip and visit model. It’s now all about profit and pumping out product on a massive scale. Unfortunately the Starbucks mobile option has even killed the operations and set up the employees for failure. It now takes well over 15 to 29 minutes to get a drink and sandwich. Meanwhile they have an entire counter full of mobile orders waiting to be picked up while the store has a crowd of 20+ standing around waiting.

Norie, one of the employees at Manulife Starbucks in Vancouver Pender Street has very rude and impolite, unprofessional attitude towards the clients. Please teach her how to treat people with respect. I’m always happy with my experience with Starbucks until today when she treated me so poorly and impolitely. I just wanted a refund for a mobile order for an item that they did not have and she becomes very rude when I wanted a refund rather than switching to a different item. I really did not understand her attitude.

I go to a Starbucks almost every day and I also go to the Starbucks inside Target but tonight at the Orchard Gateway Blvd location inside Target I had the worst customer service experience of my life and because of this, I will not go back to Starbucks for a very long time! First off, I get the exact same drink every time and I am very specific on how to make my caramel ribbon crunch Frappuccino with extra crunches and tonight I paid almost $2 more than I usually do for my grande drink and I asked if the prices went up and the lady was extremely rude and said, "No you just haven't been charged for extra crunches before and I am charging you!"

Kennedy has such a professional and friendly demeanor he always has a smile and friendly hello. Kennedy makes it such a pleasure getting my coffee. He has such positive energy it is contagious to the other staff members and customers.

I was having a nice day and decided to get Starbucks for my boyfriend and myself and when I went to pick up my mobile order it was not ready yet. However I am ** patient and was just standing there as there was no one in store but was patient anyways. The girl who was making my sandwich was talking loudly to another employee about how annoyed she was to be making my sandwich while looking at me. Then she handed it to me and I told her I had a drink as well just so she would be aware. She then yelled at me saying that she works with the food. I understand that much but they are usually supposed to ask so I thought I’d tell her. Can’t believe how rude she was when I was simply just telling her.

It doesn't. Matter if it is trash from the milk company or not. They will put every single piece of trash they touch in the milk crates and send all their trash back to the milk company. THIS IS NOT SUPPOSED TO HAPPEN. But obviously everyone that works for this company are scummy behaved people. Plain and simple. Out of a stack of seven milk crates every single one of them will be crammed with trash that like I said didn't even come from out company. Just like all the food trash they also send back to us the milk company for absolutely no ** reason besides they are gross. I no longer get coffee from this place. I used to literally everyday.

5 star service. Amazing diligence in attending to customers!!! I came in to pickup my order & it was already ready before I got here. I can't imagine what the world would be like if every restaurant was like this!!

Although we’d made several purchases at a Starbucks the same day prior that completed, upon returning for a snack, while in a hospital Starbucks, the bank card mind you, it’s old and only sometimes states the chip did not read. Which is what the machine said, the baristas both snidely commented with people and myself able to hear that there was probably no money on the card. Which, although I dress pretty and expensive goth, is no excuse whether I looked not rich or not which I look well off. So I stated that it said chip not as very nicely and left nicely not angrily. But that was uncalled for. And I find it disgusting. It was in a hospital Starbucks in Winnipeg. I’ve been customer service before and I’m not disgusting like that no matter whom I am serving. I believe in respect. Pretty-goth or not. And btw I was presentable and respectful the whole time. I was shocked.

I went to Starbucks in Conestoga Mall and ordered the apple crisp oat macchiato and it was delicious, today I went to a different location and ordered the same beverage only to be told the fall menu is over and can’t make my order, they have lost my interest in coming back.

The Starbucks location at Brentwood Mall staff are ALL polite, friendly, helpful and professional. Staff like Talulah, Heejo, Lee, Kellie, Gabby and Jerome are great examples to giving all their customers top notch care and service as well always with a happy smile and positive energy! I believe they are the blueprint for all the other Starbucks to follow by their example and experience. Thank you team!

I worked at Starbucks during college and thought it was a great experience. This was in the early 2000’s but consistently over the past couple of years the service has been uncomfortable. The staff have been incredibly rude, the wait times are outrageous and the product is nothing new or outstanding. I don’t need to go into specifics with each experience I have had recently but it is unfortunate that a company that started off so great has turned out so disappointing. The coffee, staff, and environment of local or specialty coffee shops has consistently created a place I would much rather spend my time and money. It’s unlikely anyone able to make a sweeping change at Starbucks a will read this and implement changes but I do hope so and maybe someday I’ll try Starbucks again but for now I’ll save myself a frustrating and disappointing situation and avoid this business.

We had to correct them on our order 3 times. They never got it right then the manager came over to us and said we made her employee uncomfortable because we were trying to correct our order. The manager tried was racist against my stepmom (Chinese) taking over her but when I (**) would talk she would stop talking and listen to me.

Amber and LaDonna at the Starbucks on Southwest Parkway are always so warm and welcoming. There is always a smile in their voice when they greet you at the drive-thru. And their customer service is always spot-on, they always get my order right and with a smile. I would actually give them more than 5 stars if they were available.

I have tried Starbucks several different times in different locations just in case it was just the one store. But it's not. If you like coffee that taste like dirt scooped off the ground at a garbage dump, then this is the place for you.

Starbucks near me just launched new fall foods and beverages yesterday. By noon yesterday they were out of all new items. The fall launch is huge and many people look forward to it all year. Maybe if you don’t have enough product to last even a couple of days, push back the launch until you do? I was so happy to get the email that it had come out that I left work on my break to brighten my day and so very disappointed to get there at 12:30pm and find out that it was all gone. Please Starbucks, do better.

I ordered online for the Reisterstown Rd, St Thomas SC 99000 and they gave me the wrong drink size so ordered a venti they gave me a grande. Just a bit upset that I paid over 5 bucks for a drink and got the wrong thing.

Staff at the Smythe St. Superstore location in Fredericton, NB often seen tired but today, a woman named Senoa (Senora?) was morose, glum, uncommunicative (even after I tried to engage her to sympathize, as there was obviously a bad mood happening), scruffy looking, almost rude. And, the Americano I ordered tastes watery. I go to Starbucks for a treat after a long day. It a difficult experience, to ease stress and have a pleasant experience. I’m going to sell a different location after today’s grumpy girl.

I filed a BBB complaint last month because Starbucks canceled my Starbucks Reward cards. I couldn't remember the balances, so I guessed about $9. Starbucks played nothing but games and tried everything they could to avoid responding to the complaint. I received a couple of phone call messages asking me to contact them directly and discuss the matter. The number provided was the customer service number and when I spoke with one representative, Linda hung up the phone on me. I did not use my card since 2012 which is my prerogative. Because of this and other reasons, Starbucks decided to close my Starbucks account. I reopened one about a few weeks ago and added a new card that I have not used yet.

Every time I try to buy a Strawberry Refresher Starbucks never has strawberries to put into the drink. How is the drink called Strawberry Refresher and you guys never have any damn strawberries. It seems every time we go on the Starbucks to order a specialty drink you guys are constantly out of it. It’s like calling a pizza place, and they’re telling us they’re out of cheese. I don’t give you a partial payment so I don’t expect a partial drink.

Insulted by customer service representative as I called to complain instead of acknowledge they have issues and they are providing low quality. She called me suspicious even though I spend at least average 15 dollars a day. Was so upset and I decided to close the account after being with them for more than 10 yrs. Company that doesn't appreciate feedback soon to fall especially that it lost its quality.

** at the Starbucks by the fire station on 436 in Altamonte Springs, FL made my day and finally helped me figure out the way to make my drink so I’d love it. She took time out to talk to me for 2 minutes to make my experience better than what I’m used to. It was much appreciated! I’ve had bad experiences one after another at the Starbucks that’s closest to me in my work building with my drinks not being great along with not great customer service from specific baristas. Niko was refreshing to speak to and pleasant. The drink was perfect! Store 11956

I would give Starbucks zero stars if I could. I received an email that I would be receiving a birthday reward on the day of my birthday and it would be good on the day of my birthday only. The email also stated that the reward would be for any drink or food item. I went to an Starbucks near my home. The cashier told me my coupon had expired. I told her I don't have a coupon. Its a birthday reward. I ordered a sandwich. The cashier said I could only purchase a drink. I showed her the email. She said, let's try it and swiped my card. She said it didn't take so she asked if I wanted a drink. I told her to just give me a venti hot coffee. She swiped my card again and said it didn't work. Then she asked, "Are you sure it's your birthday?" I showed her the email that said in big letters, 7/15. I told her this is July 15 and this is my birthday.

On June 21, 2023 I purchased coffee and a breakfast sandwich for $8.10 at the Starbucks located at the Target store in Mays Landing, N.J. I was not given purchase credit and “star” points for the purchase even though the cashier there scanned my Starbucks app. I reported this to customer service the next day and was told to email them a copy of my credit card receipt to their customer service address, which I did. I have still not been given stars to my account or credit for this purchase. I have attempted to contact them on multiple occasions and they have not responded.

My mother sent me a $15 gift card purchased from Walgreens in June. She came to visit me this past weekend and brought the Gift card receipts. I contacted Walgreens to replace the cards. I was told to contact the Merchant (Starbucks). I called Starbucks and spoke with a representative today, explained my problem. He asked for the card number. When I provided it, he transferred me to a different department that handles these issues. I got another representative. I told this representative why I was transferred over. She got silent and ended the call. It is like no one wants to handle issues or do their job.

I just wanted to go out of my way to recognize a Starbucks employee Billy at the Franklin Park location! I was running late to work & placed an order at the wrong location and not only did he make my order with a smile he made it within 60 seconds! Thank you SOO much I was having a bad morning and people like you just make this world a better place.

Was handed a coffee in a drive through. The lid was not on right and the top edge of the cup was bent. When I accepted the coffee and was going to place it in my cup holder, the cup bent, the lid fell off and the coffee spilled all over myself and my newly detailed interior. Not the way to start a day especially on the way to an appointment. Now $$ for coffee and detailing.

I’m at 20th and L in DC. There are a dozen people here and only one employee to make drinks. Unacceptable. I have commitments to get to and I don’t have time to wait. It’s already been 20 minutes. I won’t come to this location again.

I have been purchasing Starbucks a lot using my cash app card. I reached out to Starbucks customer service so they could add my purchases or receipts to my account for points. I emailed them and received an automated email back saying someone will reach out to me. No one has as of yet. I sent out another email and still didn't get any assistance. Starbucks is ignoring me about receiving help

Starbucks Como Lake. Bad attitude of the cashier, demonstrative arrogance and didn't greet me, misspelled my name, then laughed at me with the staff. Orders are often confused, it is better to take a check in order to get the desired drink later. The order took a long time, one day we had to wait 30 minutes. Bad place.

Me and my friend were at Starbucks and my card didn’t work. Thankful the worker there, paid for our drinks. And was very nice about it, it didn’t seem to bother him that he paid for our drinks. This made my day, but made me look like a fool because my card didn’t work. All thanks to Dillon. At Shoreline WA in Safeway. Thank you so much Dillon for the help, support and, kindness. I rate this 1000/10 if I could but, other than that, 10/10.

This past Sunday, 5/21/2023 we went through the drive in and bought 2 Double smoked breakfast sandwiches, expecting it to have back and Gruyere cheese and an egg. They did not. We got 2 buns pasted together with unidentifiable something. We were on the road somewhere or I would have turned around and returned them. I know their food comes pre packaged and only warmed at the store, so I fault the company for falsely selling food that does not meet the picture on display at the ordering kiosk. Just how many millions does Starbucks need to make on a daily basis? Their food is already overpriced. I mean, how much does 1 egg, 1 small slices of bacon and cheese cost?

I WAS OVERCHARGED FOR A VENTI BROWN SUGAR SHAKEN ESPRESSO. I looked at my paypal notification and there was 13.40$ taken from my account for the coffee drink. Very unhappy about it. I would like a refund of the total price. If not I will never buy another product from you guys. I go to Starbucks on the regular. I am just really sick and tired of being taken advantage of.

I received a gift card on 4/20/2023 but not able to use it today, 5/11/2023. I believe no one should purchase Starbucks gift card anymore, because this is the 2nd time I was not able to use a Starbucks gift card...the first time was a thank-you card from the coordinator of our church's Foster the City program; all of us "support friends" helping out the foster families with various tasks received a card but it turned out we were all told not to use it because for reasons unbeknownst to him the cards were invalid. Sadly it happened—again...this time I received a card from a trusted friend and the same happened. I already texted her and let her know what had happened. I'm having a bad feeling Starbucks is having some kind of scam. I'm so appreciative of my friend’s kind heart and texted her about the card because I feel uncomfortable about what Starbucks is doing and personally I will not purchase Starbucks gift cards in the future, anymore.

I spend about $30/day, is it asking too much to have a lid that does not fall off? I have contacted Starbucks customer service for months being told they are addressing the issue but nothing changes.

During Covid their restrictions were over the top and still require staff to put cream and sugar in my coffee. Starbucks this is nonsense - no wonder you have 3 stars. Why should your customers wait for a cup of coffee as if I had ordered a frap. Dumb policy. Sell coffee not politics.

For me to come on here and leave a review for your store on town east (New store beside HS) y'all need to do better! Tell your employees to stay off their phones and put effort into doing their jobs or employ people that actually want to work! I waited patiently for my coffee as did everyone else but my frappe tasted like crap! I don't drink Starbucks very often and if I do I go to the one on military and never had an issue there whatsoever l! BUT TODAY, I happen to be in the town east area and decided to treat myself to a frappe! Unfortunately it tasted like crap, and seeing an employee on their phone after receiving my coffee irritated me cause if they put as much attention into doing their job as they do their phone it probably would get them more than one star!!

Me and my Special needs son need to wait at a Starbucks for an Access Van. The store has only teeny tiny tables, where two people can not sit at, as the table is far too small. And round, so the tables can not be joined. The staff, told me Starbucks is making it extremely uncomfortable for a family to eat inside, and difficult for couples, people with special needs, basically everyone. The table is a little bigger than a stool. I was told the staff and many complained, though corporate office stated to them, Star Bucks is not a family friendly place, not a place for a group of people to meet. They said the corporate office said, despite the complaints, the tiny tables stay,

It has chemical odors and makes me gag. My friend dared me to have some and I barfed all over the store. They spelled my name wrong on purpose, my name is Kemmis but Starbucks spelled it as Chemist and I said, "That's not my name, it's Kemmis."

Ok so, I already had in mind to stop going to Starbucks since it was costing me like 250$ a month. When I saw on Tiktok how unhealthy their drinks really are, I just knew I had slow down my intake. But today that was it for me. They told me that to have a free drink is no longer 150 stars - it’s now required to accumulate 200 Stars. No way, this is a sign from the Universe for me to really stop drinking their unhealthy drinks. They can go and require 1000 Stars for a free drink if they wish - I don’t care because, I really am not interested anymore.

I bought a Caramel macchiato last night on 03/02/2023 and there was particles of a white cleaning rag in my drink. Pretty much Starbucks isn’t doing anything which is awful and disgusting. I have lost my ambition to buy coffee from Starbucks forever after this experience and with their customer service.

My account got blocked, I cannot log in and I have a substantial balance there. I have already spent hours on the phone with customer service trying to resolve this. The issue was even "escalated" to a senior rep. But after months of going back and forth and me bagging to return my money, Starbucks reps say that there's nothing they can do. They wouldn't issue me a card for the balance or credit me back on my credit card.

All the money Starbucks makes not only are they ungrateful to their employees but what's the point of being a loyal ongoing cu6 when you have to pay more just to start using rewards, why would they change the amount you need to earn? It's bad enough all their Starbucks games you don't win anything big. It's like they are all rigged that way...Not to win.

In my opinion, I can't believe Starbucks has now changed it to 200 stars for free handcrafted beverage!!! It was 150 so that means spend $150 and you get a free drink! Not anymore. The coffees are already outrageous as it is, they ask you tip now with new card reader which is super uncomfortable in the first place. May start going to 7 Brew, it's good, cheap and 5 minutes from them here in Kingsport.

On 01/23/2023 I purchased Starbucks beverage located in Las Vegas. Upon receiving the beverage (Caramel Macchiato), it was drowned in Caramel Sauce. Caramel was thrown in the cup and to top it off an excessive amount of Caramel was put on top. I requested the beverage to be made again. Upon departing property, I realized that the steaming wand was never wiped down. I returned home and contacted Starbucks via email to leave a complaint. I was contacted back and was informed that I would be receiving a full refund for the purchase. On 02/04/2023, I received the gift card through Mail. Looked to see how much was refund and showed, 10 cents. Due to the lack customer service, I will be taking my business elsewhere.

Got to Starbucks inside Food City before 6 pm. Asked for a large decaf. I was told they could only do a half caf. Very disappointed in their logistics function. A viable business should have its ordering of supplies rather optimized by the time they are a mature business.

I know a lot of people line up for this stuff but the coffee is not that good. I guess that's why they put in so many flavorings and sweeteners. If you like just coffee, try somewhere else. Many to choose from. I won't name them here. This is not an advertisement.

I have had enough of this companies deceitful ways. A 16oz Grande and 24 oz Vente both have 2 shots of espresso. All you are paying for is more milk which weakens the taste. Logically if a grande has 2 shots then a vente should have 3. The shots have already been reduced in size over the years. Secondly Tips are based on performance...to ask us to tip before we can even finish cashing out is no right. You are pressuring us to leave a tip before we even get our coffee. What if the service stinks? I think you should go back to using a tip jar that way if the service is good we can tip and if not we can leave. I am only one person but you have lost me as a customer and I will do whatever I can to spread the word.

They are ALWAYS out of stuff at Lakeport Commons in Sioux City!! So forger mobile ordering! Mobile ordering takes your money then when you get there told out of SOMETHING and you lost money. Never have the sauces you want. Out if Matcha for green tea for weeks! Out of ice coffee at least 2x week.

I’m on this kick of drinking 5 cups of warm water. I work for Instacart right now and every location of Starbucks I was given free hot water because I asked for it without being charged. I really appreciate Starbucks for giving me the opportunity to do such thing. That’s why I give them five stars. They fully have my support. They’re super nice and professional and the coffee is great. Go to Starbucks.

I had purchased a drink on my app at an airport. I went to pick it up and they said they could not make my drink because the blender was broken down and could not refund my money. I asked them how I would get my money back. They said there's a phone number on the app and the phone number goes to the store and I've called the store nine times and no one will answer. I send an email to Starbucks Corporation 2 weeks ago and have heard nothing. I will no longer visit or you Starbucks..

They wonder why they have to shut down locations. This company should be called makeothercoffeecompaniesbucks because they don't care in helping people out who can't get into their mobile accounts. Second time this year I get locked out of my account and no matter what I do I can't get in and then when you call customer service they can't speak/understand English and say they fixed the problem when nothing gets fixed, then someone tells you someone will call you and nobody does. I'm done with this company. Thanks for saving me hundreds a month!!!

Yet another person with a Horrible Experience at a Starbucks... Specifically, the Starbucks at Johnson Creek Crossing in Portland, Oregon. I was trying to give my order at the drive-thru, but apparently the person who was taking it couldn't hear me very well. A short, decaf vanilla mocha non-fat no-whip. Still, she had every thing right but the vanilla, so when she asked me if it was right, I said "Everything but the vanilla." She said she was having trouble hearing me, so I said loudly "Va-nil-la!" She said she was still having trouble hearing me, and for some unknown reason changed the drink to a grande vanilla latte, so I said loudly "Moch-a!" and then asked her why she changed the drink/size? She said she more about not being able to hear me, so in a very loud voice I said "SHORT... DECAF... VANILLA... MOCHA.. NONFAT... NO WHIP" At which point she said I was treating her badly and refused to take my order.

So I went to Starbucks at the Kroger on lower Fayetteville and there was this old man serving coffee there so I went up to there and asked for a tall Americano and he asked my name and I said it but he said he didn't hear me so I said it louder. So when I got my drink, I was just sipping it until I looked at the receipt on my cup, it said Trenae, worst service ever!!

I cannot believe Starbucks closed off all of the outlets in their stores around me. I would visit SB solo and with clients at least 6-8 times per month. Spending real money. One of my favorite past times has been catching up on emails while enjoying coffee and food. Now, I cannot come back knowing that I can’t be productive while there. Ya just lost a LOYAL customer for almost 20 years. Wow. Just wow.

Starbucks had an ad on Veterans Day for complimentary coffee for Vets. I go to Starbucks at least once a day and my Sherman Oaks location didn’t know about it. I called corporate, who confirmed it was a fake ad. I asked my San Diego Marines about it, and they advised Starbucks was honoring it. I went online to contact Starbucks, and they said they’d look into it, call me back, and even looked on my account and said they would gift me $10. ALL WAS A LIE. I was never contacted, didn’t receive the $10 (unimportant), and reached out this morning and was hung up on. Starbucks has lost a loyal life long customer. I will also tell every veteran I know that Starbucks does not honor service members and they have no integrity. Disappointing!!!

Starbucks offers reusable holiday cups when purchasing a holiday beverage. They refused a diabetic an unsweetened beverage because it was not one of their “holiday” beverages. One would think they could have been more accommodating.