Starbucks Reviews

Starbucks in Safeway Bend - I was in Safeway, the one on Franklin, getting a coffee in Starbucks during the week. There was a person in front of me who was served and had their coffee by a girl, by the name of **. She was talking to the customer and paid no notice of me. Another person came up behind me and also wanted a coffee, got sick of waiting and walked off. In the end, I also did myself. Who is this young lady and why is she still working here? She was so rude and I would like this to be taken care of as soon as possible. Thank you.

One fatty Malay guy who is working at Sunway Carnival mall is not polite. When I pressed my order, he showed me his uncomfortable face to me - no smiling at all and talked to me very rudely. The service is so poor.

My husband and I are regular shoppers there. At least once a week early morning, we stop to get coffee at the Starbucks located inside the store. The girl with long hair and who wears eyeglasses is always **. This barisita is crappy and grouchy. You can see she hates her job. She always makes you wait for your coffee; sometimes, you need to remind to give you back your change.

Because the incompetent manager, **, at store no. 6723 does not like me, she called a cop on me and told the cop lies about me and said I was barred from the store and the other Starbucks in the district. Since when does a store manager dictate the policies for the district? On that same day, she served me coffee and a brownie a half hour before the cop showed up. She set me up. Before that happened, I was regular loyal customer, and I told my friends and relatives about this incident. They are going to cut up their gold cards.The worst part of this was that the fool manager and the cop yelled at me to get out of the store and the idiot cop did not want to hear my side. I was humiliated in front of the employees and the customers, and that moron, the district manager, won't help me and she loves her. I believe nobody at Starbucks will help me. Maybe it's a blessing in disguise that people find out about this horrible company, because there are better coffee companies out there.

After numerous complaints to Starbucks about an incident that occurred at the Indian Harbour Beach, Florida store, it's quite apparent that Starbucks does not care how customers are treated. Foul language is acceptable towards customers, telling customers to shut-up is also acceptable. Slamming customers is also okay, from the rude barista at the Starbucks in Indian Harbour Beach, Florida. Be careful of writing to corporate as you will be labeled as a troublemaker, by the manager. And if you think you were treated badly before, it gets worse if they are told who wrote to corporate. I will never go back to this location. The main barista has had numerous complaints and still has a job, disgusting!

I traveled from Aberdeen to Elgin which is about 65 miles and I stopped at Starbucks for a cup of coffee. It was fine going in, placing my order and paying for it but getting my coffee there was some sort of problem. My order was in and all the rest of the people about 5 or 6 people after me in the queue, all got theirs and I was still waiting for mine. So, I just asked for my money back as I never had all day to wait. I, myself, have medical problems and after a 2-hour drive, it would be nice to have a cup of coffee before having to drive back to Aberdeen.

Numerous Starbucks locations I frequent have indoor temps that are too cold. I have made calls to the 800 #, spoken to managers at the locations and even left a phone message with the district manager. I have spoken to other customers and they too have said that it is too cold. The AC is on in winter (yes, really) and when it is cold outside. I am beyond annoyed as I have been a loyal customer for years and have been trying to get an answer for more than one year. It is very uncomfortable to be wearing my coat inside and have semi frozen hands because everywhere I sit, there is a blast of cold air. This is extremely wasteful and uncomfortable for your customers. I am fed up by the lack of response to this. I am thinking of going elsewhere.

Think you have it bad? I will never go to Starbucks in Shanghai again. The clerk dropped the food on the floor and still handed it to me. She refused to exchange it for fresh ones (muffin and sandwich).

I love Starbucks and your service is always great! Though I think it is silly when I pull up to the drive-thru and see one of your employees with a band-aid over her nose ring. Really? That draws more attention to it and looks silly. Let your employees be able to show their studs. Also, I was at another Starbucks a few days ago and ordered the turkey sandwich. I was told they were closing in 5 minutes and the ovens were turned off. Dumb!

My wife and I were at the Starbucks location at Bay St. and Cumberland here in Toronto. We are loyal customers, but this particular day, Saturday, April 14, 20012, was not very pleasant. I was pick-pocketed. My wallet was gone. I know it’s not your fault, but it’s easy target where your seats are at one point being very narrow. Hoards of people collect at one time and that’s where it happened. We truly enjoy your espressos and cappuccinos. Unfortunately, because of this incident, we will not be returning to this location and we will be informing our friends to be vigilant when going there. This was very unfortunate.

I have never been as dissatisfied with Starbucks. I am a regular. Every day, I purchase coffee - and sometimes twice a day. Every once in while, I purchased the large Frappuccino and have it split it into 2 small cups. However, this time the new girl refused to do it. She was very rude. I don’t know what her problem was and why she took her unhappiness out on me and my young child. All I know is that my daughter started crying. I have never had this problem in the Bellevue, NE location. This girl should not be working at Starbucks from what my daughter says. Other than this unhappy girl, the service has always been excellent. Please address this situation.

tried everything to make it right. Still, nothing worked. First, I want to say that the same cup of coffee is being served more in Texas than in California. And it's not in just some spots, it's mostly all over Texas! Why do these people make less per hour in Texas when they actually charge more? And this is the sad part. I pay more for a bad cup of coffee for over five months that I've been back in Texas. I can't get a Caramel Macchiato that is worth drinking even if my life depends on it. I have gone to five different locations, but I give up. I was willing to pay to have a tasty cup of coffee even though I thought the price was too high!

April 1, 2012. It was a Sunday afternoon and at around 3 pm, my girlfriend and I decided to get Starbucks. We went to the drive through to order mocha frap for me and caramel frap for my girlfriend as usual. After we drove away from the coffee shop, I took a sip of my mocha frap - I felt something in my mouth. I immediately thought it was a piece of paper from the straw, but when I pulled it out, I couldn't believe it - it was a hair ball that I just pulled out of my mouth. I was disgusted and freaked out. I tried to ignore it, but I couldn’t.

I was at a Starbucks in Kleinburg, Ontario. I was very unhappy that I was told that I could not have my mozzarella and spinach panini. It could not be warmed up because the machines were all being cleaned. The time was 9:26 pm and they close at 10 pm. I had to take my panini home, which was a 25-minute drive from there. I was not happy at all. I am a paying customer and I should be able to have a panini warmed up even at 9:55 pm. It shouldn't be my problem that the employees would like to be home by 10:05 pm. I hope this doesn’t happen again and that I can be compensated for this issue. Thank you for your time.

On two occasions, I placed an order for a toasted bagel with cream cheese. First time, I placed my order and proceeded to the cashier and paid (line was long). When I returned, there were 2 orders already on the counter (morning crowd) and I thought one of them was mine. The young lady yanked it from my hand and said it was not mine and my bagel order was not even started. Second time, I requested a multi-grain bagel and was told that they were out by the cashier. Another person pointed to the display case and said "whatever is there is what we have". Okay, so I asked for a plain bagel. When she handed me the bag, I looked inside to behold there was a multi-grain bagel. She did not even acknowledge that they were both mistaken or said "we have one after all". This Starbucks is located in the building where I work and I find it very convenient, but a couple of the staff there are particularly rude or don't care. Thank you.

I went into Starbucks and ordered a milk, brownie, frap, and blueberry muffin on April 6, 2012 at 9:55 am. The cashier was not very friendly. I left. When I got home, I noticed she forgot my muffin and I drove all the way back to the store. I let the cashier (Tahisha) know that she forgot my muffin and she looked at me like it was my fault. When she went to grab the muffin (there were only 2 left), I asked her for the one towards the front, to which she let out a loud sigh. She gave me the muffin without saying a word the whole time I was there, without an "I'm sorry" and not even a "Here you go.” I took my muffin in silence and did not say, "Thank you.”

My wife went in to get two coffees. She must have picked up the wrong one that was mine. We left and went 5 miles down the road when I found out I got the wrong one, I went back and told your employee, **, I did not get what my order was so he proceeded to tell me I should have looked at the name on the cup and that was the way it was. I said, "Don't you think you owe me an apology for their mistake?" He said he owed me nothing and told me to leave the store. We have been going to that location since it has been opened. We spend on the average $200 to $300 per month with Starbucks. Needles to say, that came to a halt as of today. The store is at 2 Fairfield Blvd., Ponte Vedra Beach. ** is your great employee of the year. I will be calling your store manager tomorrow.

I went to my corner Starbucks at #7612, 1st Ave. & 60th street in NY. As usual, no smiles from the morning crew. But today, a particularly rude cashier by the name of ** had the nerve to interrupt my conversation with the person behind me when I told that person that this was the worst Starbucks in the neighborhood. He espoused very sarcastically how sorry he was and proceeded to talk back to me all the way through my transaction. The girl working behind him was using her cell phone while working, and the others were looking cross at every customer that walked in. Absolutely the worst customer service! This is sad. I have already complained to their management, but it seems that Starbucks has a monopoly here in NYC as they are literally on every corner!

I have been coming to the Starbucks at 1503 NE MLK Blvd, Portland, OR for 7 years. It used to be my favorite part of the day. I chose this particular Starbucks because I could come and have a quiet time in a comfortable chair, to rejuvenate and forget the world in a book. But recently, the manager started engaging me in conversations about my day. It was nice at first, but then I noticed that the employees were laughing when I walked in and I heard them talking about me.

I always like to get a coffee like around 7 p.m. to 8 p.m. It seems that every time I go to this Starbucks located at 3853 E. 3rd street Los Angeles, CA, they never have the cinnamon swirl coffee cake. I have been going to this Starbucks because it is closer to home and I have try to go a little earlier to see if maybe they just run out of this bread because it might be popular. But even that I always get no answer when I want to purchase this bread. This is not the first time that has happened to me! I am a manager of a fast food place and I know that customer service is really important as well as quality product. Hopefully, you guys can do something about this or I will have to stop going to Starbucks!

I ordered a lemon cake. I sat down and discovered it was hard and old. I went back to return it and the girl said, "All the cake is the same.” I said, "May I please have a fresh slice? I don't believe that they are all the same.” She got mad and took the tongs, scraping off the frosting, and stuffed the cake in the bag. Then, she began to talk about me to another employee. Bad customer service. Very rude.

On 3/12, my wife went to the Starbucks on Highway 20 in Yuba City and ordered a granda and a venita Vanilla Chai Tea, both drinks were too hot to drink for almost 45 minutes. By this time, we were 35 miles away, and once we could drink them, we found that there was no vanilla. We would have taken it back if we were not so far from the store. My wife also had an apple fritter that was hard as steel.

I came in and ordered a tall caffe latte with soy. I waited for over 15 minutes and I had to leave without my drink. I have never had this happen. Very unhappy. This was in Ukiah, California, about 7:20 in the morning.

I have been purchasing pods from Auburn Starbucks store five per week for years. For the past three weeks sold out or manager not placing order, this morning I walked in and got a dirty look like I was inconveniencing them that they did not have the pods.

I ordered two VT drinks, both were not how I ordered them. I was in a drive thru, could not go back. Very unhappy. Store#9627, Ontario.

I was a regular Starbucks customer for three years in a row, but this store (number 6723) went downhill, and the manager was rude to me twice, in front of customer, and employees (she won’t apologize). The district manager (Jean **) argued with me. She won’t apologize, and the regional manager (Gus **) is a pompous, arrogant **, and he did not believe me, and that fool won’t help me. I am thinking about telling my friends and relatives to quit going to Starbucks, unless someone helps me.

Weak coffee - My husband and I ordered a bold coffee. It took at least five minutes to get 2 coffees. We noticed she was pouring hot water over the grounds. We questioned it because I have never had a coffee done like that. It was a new way they do it she said. We were traveling and tasted it about 5 minutes after we got it. We were on a tight schedule. We should have turned around. There was no coffee flavor at all. We go to Starbucks often. I would like to be reimbursed. The shop is in New Berlin, WI on Moorland Ave.

I ordered a grande tea and they used only one tea bag, the same as a tall tea. What is the extra charge for in the grande size? Water? Come on, give me a break.

I order the same things at many Starbucks in California. This is the only Starbucks that charges me more for the same product. I always order a grande Americano with steamed breve. I'm charged 65 cents more. I'm told it's everything from the breve to the labor. Everywhere else it's $2.55.

I purchased a ham tomato and cheese sandwich from a Starbucks in Hong Kong. The sandwich I bought looked great in the display cabinet, three layers of the advertised bits promising to be as delicious as I was hungry.

My iPad was stolen from Starbucks Egypt (Soil Man Abaya branch) while being there on Friday, Feb. 24th. around 5 p.m. While I was sitting and studying. Upon asking the manager to retrieve the camera, he answered that they don't have a camera! I'm so disappointed as it has got all my data and work. Also I should be sitting in a reputable place.

I had accidentally set my alarm the night before an early school morning for 9:30 instead of 8:30. Running late, feeling frazzled and rather hungry, I decided it wouldn't be an issue because I stop at the Starbucks by my school campus every Tuesday and Thursday morning and had been checking out their breakfast selection on my last visit there.

I work as a Starbucks, Safeway employee; and I have recently gotten the job. There are no benefits at all. At a normal Starbucks, they get a pound of coffee a week, and I don't get any discounts. I get none of that, and I don't even get discounts on drinks. I find this unfair to all Starbucks, Safeway employees. I need to know why we don't get benefits just because I work in Safeway.

I visit a lot of Starbucks. I like the atmosphere, and the people are really nice to me. That was until I went to the Starbucks on 749 Lincoln Road, Miami Beach, FL. I went in at around 7:30 AM, and it wasn't very busy. I was the only person in line. The male barista greeted me, and I asked for a tall cup of hot water, because I had a VIA (that I actually bought from that Starbucks, two days prior). He said sure, and he went over to pour the hot water and said (in a very snappy tone) "I'll give you a small cup". At first I thought she was offering me a small cup, because that's the size that's recommended with a VIA. So I said, "oh no, can you please give me a tall one, because it's too strong in a small cup".

I just recently moved to Renton Washington and have never had poor made drinks when going to other Starbucks. First, my drink is Venti Iced Mocha, with half of one pump mocha, no whip. From the time I started going to this Starbucks, they have but once got my simple drink order right, plus they charge me the whole mocha price, when everywhere else charges me a Latte price. Every time they mess up my simple drink, it is me having to wait and wait with no sorry, or a free drink offer, and it really upsets me.

I visit Starbucks drive-thru on a very regular basis and always order the same thing, a triple venti, non-fat, no-whip mocha. Most of the time I receive what I ordered. But here lately, at the store on Denton Hwy 377 in Watauga, Tx they continuously get it wrong. So be to sure, I always take a sip to be sure. But this morning was ridiculous.

I like your product, particularly your coffee but notice that your cups, more often than not, tend to leak at the seam when the lid is in place. I have plenty of ruined shirts and a big dry cleaning bill to prove it.

Well, I went to Starbucks today at 9 am on 2/4/12. The guy took my order and he didn't give me my receipt and he threw it away without asking me if I wanted it. Are you serious? And I ordered two grande mocha. He didn't not fill it up. It was halfway filled. Are you serious? I don't remember the guy's name.

You need to do something to help or straighten out the Ukiah, CA store on Perkins St. We went there today, 2/3/12 at 10:00AM. The drive-up line was all the way to the street. I went inside and about a dozen people were in line, but it moved alright. I placed my order and stood with the group waiting for their drinks. My breakfast sandwich was handed to me quickly.

In Edinger at Beach Blvd in Huntington Beach, CA, the Barrister was a total cipher. There’s no word, no nothing just a morning void. Mute, like I am at a cemetery internment. Just shoves the wrap in my face. After 5 years at this Starbucks store, I have moved on! At 82 years of age, I do not need a bunch of attitude from some squat Oriental!

I was at Smiths grocery store #424 in Edgewood, N.M. today . This is normally where I do all of my grocery shopping. I have always enjoyed my experiences there, except for this particular day. I chose to drop off a prescription at this location. Rather than leave and go home, then have to drive back in 30 minutes, we opted to wait until our RX was filled.

I'm currently a college student and I make it a routine to visit Starbucks whenever I have a huge exam coming up or final exams. It's a great place to study and enjoy my favorite coffee at the same time. But the last couple of times that I've been to the Starbucks by my house, I have ran into a crowd of extremely loud folks that hang around inside and speak really loud. They even arrange the couches and the chairs in a circle so they can talk. They scream across the place and even the employees working there are really loud!

I'm not sure if that is the correct date, but its very close. I run a salon in the same shopping center here in Natomas. Ive been going to the same Starbucks for the last 5 1/2 years or longer and Ive never been so disappointed in the customer service that I had been getting the past few months. My final straw was when I waited about three hours until I finally got my coffee. I had come in and, yes, it was very busy, but there is no excuse for this.

I've been going to this location for about 5 years and I usually have a good experience here. Today was horrible. I was taken back after I witnessed the manager with a poor display of customer service. He had made the lady's drink in front of me wrong for the second time. When she asked him if the shots had made it into her drink.he snapped back at her and said, "Yes, I made it the way I always do. Did you brush your teeth this morning?" I was blown away by how unprofessional he was. This wasn't the first time I've seen him be rude to his customers which is why I feel I need to say something.

I would like to preface my complaint by saying that for the past several years, Starbucks has been part of my morning routine. Recently, my husband and I were lucky enough to take a vacation to New York. We were tourists in a very large unfamiliar city. During our walking tour, I needed to use the bathroom and to my relief I was across the street from a Starbucks. Imagine my surprise when I discovered that Starbucks did not allow public use of restrooms. You sell a diacritic for heavens sakes.

Today, Friday November 25, 2011, I went to Starbucks located at 531 East Market St. Leesburg, VA 20175. I ordered grande latte and I had to wait so long because the person who was doing the drinks did 4 drinks for 4 people who came after me and placed their order after me. I told him that I placed my order before these people and what he did wasn't right. He said to me in a very rude way, "I'll get your drink and you'll get the ** out of here". He added, "Starbucks doesn't want to have customers like you". I was totally shocked by what he said and I asked that I want to speak to the store manager. I explained to the store manager (Dennis) what happened and I asked him to give me the corporate phone number. The store manager didn't do anything about what happened in his store.

I really hate to complain but I felt I need to let you know that on Saturday November 19, at a Starbucks in NYC, when I gave my order 5 times to the counter clerk person, he could not get it straight. When I was given my hot caramel lattes, they didn't have any caramel in the latte, just milk and coffee without any flavor. This is the first time I had ever had any difficulty ordering my lattes and my marble cake. If given this place a rating of stars, it would get the lowest being 1/2 star.

Earlier today (November 18th/11), I went to the Starbucks WestOaks Mall location in Abbotsford, BC. I ordered a Grande Gingerbread Eggnog Latte reduced fat and the total had come to $6.10. When a week earlier, I went to the Starbucks down the road on South Fraser Way Abbotsford, BC, and the total was approximately $5.00 (I don't remember the exact total) but it was not $6.10. I'm just wondering why at the WestOaks location it cost more.

I visit Starbucks at least three times a week at the Marrero, Louisiana location. I was there this morning at 6:15 and the woman at the window just had her hand stuck out of the window and her head turned the other way. I handed her my money and I had her tip ready to give to her but when she handed me my coffee, she did the same thing. She never looked at me the entire time. She is at the window a lot and she is never friendly. You can tell that she obviously hates her job and should never be at the window. She is the only one that is like that at this location and I am getting tired of it.

Starbucks has implemented a "one button" entry for a Peppermint White Chocolate Mocha as part of their holiday promotion. This button rings the drink up as a single item, costing $4.75 for a Venti sized drink. Prior to this programming change, the same drink would come through the receipt as a White Chocolate Mocha costing $4.25 with a separate line item for the Peppermint costing $.50. This difference is not visible to the consumer until the conclusion of their transaction. When the customer pays with a Starbucks Gold Card, the modifier charge is removed, reducing the price of the drink by $.50 -- one of the specific benefits of the Gold Card. When the drink has been entered as a single item, there is no modifier line to be removed, therefore there is no deduction for the peppermint that was added to the drink.

I have complained about two store locations, Cathedral City, CA, and Desert Hot Springs, CA, concerning: 1. discrimination 2. verbal abuse 3. foul beverages 4. false accusations 5. harassment and Starbucks has done nothing to end the abuses.

I bit into glass when I took a sip of my coffee. I was in the parking lot, so I returned to the store. I told a worker and went to the spot where I fixed my coffee (the only thing I had done was add sugar and cinnamon). The worker immediately saw that the bottom of the glass cinnamon container was all broken up. So while I thought I was adding cinnamon, I added glass as well.

I have been going to this star bucks by Miller Park for several years spending anywhere from $20-$30 a day every day (just a little addicted I know). The manager there (John) he is a train wreck after being there for 6 months he made my last drink. I threw them in the trash. I called his district manager (Julie) several times. About 3 weeks ago, I ran into her at the store and talked with her. Here he was asking his employees how to work the safe. (hello he has been there almost a year and still don't know the safe) any who, I was there yesterday there were 4 people on, one lady was pacing while waiting cause she was going to be late for work, another asked why such a long wait, another walked out without their drink. And I as well walked out without my drink, after paying for it because I had waited 10 minutes for a cup of coffee and I had an appointment I had to get to. It is horrible. I wish someone would just do something about this and take the customers complaints seriously.

I go at Star Bucks everyday and sometimes two times in day. I have never had the horrific experiences at any Star Bucks location other than Liberty Township OH location. (**). I order a venti caramel macchiato coffee every time. Twice I have now received frozen curdled sour milk. The first time I just threw it away. The second time I had to drive all the way back to have it replaced and their excuse was oh sorry our refrigerator freezes the milk. I never received a free coffee or a true sympathetic apology.

I ordered a tall split drip cup coffee 1/2 bold and 1/2 decaf.

Starbucks at 4801 West Maple Rd., Omaha, NE 68154 is very unhygienic. A fly landed on their closed dessert shelves. I went to the store to get some frappucino on my birthday. I frequent that store at least once a month for the last 5 years. My daughter and wife was with me. My daughter noticed a big fly in the cake dessert covered shelf. This fly appeared to be landing on many of the desserts. My 11-year old daughter brought this to the attention of a Starbuck service lady, but was given the brush off. I myself then brought this attention to the same lady a minute later. Initially she tried to brush me off as well, but when I insisted on knowing what she intended to do about it since it was very unhygienic. She then mentioned that once she complete making my order, she would remove the fly and all the desserts to the trash

Your so called manager Tracy ** is the rudest person I have ever come in contact with at any Starbucks. She spoke down to me and my girlfriend as if we were her children over a glass of tea. You have a great staff at the Starbucks in Camp Verde, AZ, except for this new manager that has recently joined this team. This team was so exceptional and now it's falling apart due to one person's hate towards customers. Customer service is not for her.

I have never been so rudely spoken to in such a matter that I left without my drink I was coming into get from your Starbucks in Camp Verde, AZ by Tracy **. She scolded me as if I was a child or the way I have heard her speak to her employees. I have been a daily customer for 6 years and spend about $100.00 a week in this Camp Verde location. Since the new manager has come to this location, it's not been the same. Please relocate this so called manager or give her the proper training to deal with customers. If she is unhappy with her employees, she should not take it out on customers. All, and I mean all the employees at this Starbucks are simply amazing people who love their jobs and treat all customers with patience and tolerance. I am so upset with the way we were talked to that I do not know if I can go back to this location while Tracy ** is working there. Please, for the local people, get rid of her. Send her to training in a big city where she must came from. Thanks.

I ordered Via Starbucks coffee online. I received and email that they were out of stock at the warehouse so they cancelled my order. They left me a number I could call and place a replacement order.

My name is Ric **, I am journalist by profession. I'm sending this letter to Starbucks Coffee Company's head office to make a formal complaint, regarding the incident that happened to me on July 21st, between 4 to 4:30 pm local time at Starbucks coffee shop located on 195 Lake Shore East in Oakville, Ontario.

The bagel was ice cold, not cut and not toasted.

In the morning of Monday, August 15, 2011, at 6:45 Am, my co-worker and I stopped at Starbucks to buy the usual – one Venti Cafe Frappe and one Venti Cafe Vanilla Frappe. We had to go straight to work because we start at 7:00 AM across the street. We go there at least twice a week for our drinks.

I just wanted to amend my email the I sent to you about an hour ago about your rude obnoxious employee Brittney at your Barry Road Kansas City, Mo. store that told me off by saying "Well you never do tip us!" about a week ago.

Recently, I have gone to your Starbucks at Barry Rd. in Kansas City, Mo. and most of the employees are professional and nice to deal with. A certain Brittney, with a bad attitude most of the time, remarked to me "Well, you never tip us!" in the most hateful way and in front of two other female employees, too! It was quite embarrassing for me.

Upon my first visit to this location on my way to work, I went in to get a cup of coffee and it seemed as if all the attention was on the drive-thru! I was the only person in the store, but I had to wait because the drive-thru was busy. I waited so long that I asked for a refund because I had to go to work, then suddenly my coffee was ready! This left a bad taste in my mouth.

Recently, British Royal Marines in Iraq wrote to Starbucks because they wanted to let them know how much they liked their coffees, and to request that they send some of it to the troops there. Starbucks replied, telling the Royal Marines thank you for their support of their business, but that Starbucks does not support the war, nor anyone in it, and that they would not send the troops their brand of coffee. So as not to offend Starbucks, maybe we should support them by not buying any of their products!

On the way to catch our plane, we got a medium coffee & medium hot chocolate. We boarded the plane, took our seats, took a drink out of the coffee & it was so strong, you could not even drink it. I like strong coffee, but this was undrinkable. As for the hot chocolate, it was nothing but colored water, and that's what it tasted like. I always loved Starbucks back in Michigan, but this left a bad taste in my mouth.

Three weeks ago, I was purchasing a drink and I handed my money and the cashier named Jonathan throw all my change into the tip jar and then said to me, "Oh, I thought you are gone." Then they all laughing. I didn't give him my permission to keep the change. So what kind of customer service is this? It's so disappointing. No one wants to be treated like this.

I have been enjoying Starbucks for over a decade. There are several dozens of Starbucks around the Greater New York City Metropolitan area, which includes parts of New Jersey. I am currently a student at one of the local colleges, who likes to study at Starbucks. My courses are online and Internet access is required. The Free WiFi and the comfortable ambiance at Starbucks provide a nearly perfect environment to study for long periods without interruption. The business hours at this Starbucks are 6 AM to 1 AM. Many customers drop in during the day to have a cup of coffee, or have some pastry, or have a sandwich, or some tea, or what other food is being served, or read the newspaper, take a nap, use the restrooms, meet friends, etc.

I have been enjoying Starbucks for over a decade. There are several dozens of Starbucks around the Greater New York City Metropolitan area, which includes parts of New Jersey. I am currently a student at one of the local colleges that likes to study at Starbucks. My courses are online and Internet access is required. The Free WiFi and the comfortable ambiance at Starbucks provide a nearly perfect environment to study for long periods without interruption.

I ordered a gift card online on Dec. 2nd. On Dec. 5th, I noticed a duplicate charge on my credit card. I called Starbucks and the first customer service rep verified that it was a duplicate charge. Then, he told me that there was nothing he could do to refund me, that I would have to file a dispute with my credit card company. I called my credit card company and was told that was a very unusual policy, that they had never heard of that before. So, I spent another 30 minutes on the phone again waiting to talk with a supervisor at Starbucks.

I went to Paris for a business trip, so I intended to have a nice breakfast in a familiar coffee shop and it is Starbucks. On the 29th of November 2010 morning (about 7:30 a.m.), I went to the Starbucks branch on Avenue Victor Hugo--the only Starbucks branch on that road. After I ordered my meal, I tried to find out whether I have enough coins to pay for the meal (the total was 8.8 euros), so I put all my coins on the table. When I realized that I don't have enough coins, I put a 10 euro note on the table, and at that time, before I could put those coins in my purse, the waitress took the 10 euro note and two two-euro coins from me.

I ordered a large chocolate drink but when I finished drinking this, I had a head ache and dizziness for 20 minutes. I had cold sweats I almost fell on the stairs because of dizziness, and finally I threw up or vomited the chocolate drink in the toilet. After the vomiting, I felt better that the Starbucks drink is out my system. I think I got a sort of food poisoning. I think the milk that they served in my chocolate milk was bad or spoiled. The person who prepared the drink seemed to be high on something and didn't care to heat up the milk properly.

Once again, the neighborhood (Safeway store) register was inoperable for three days and customers were informed only after placing their order, that they have to go to the store register, stand in line and pay for their purchase. Within the same week customers were again informed that advertised drinks were no longer available because the they were out of certain products (soy milk) and pumpkin spice.

On Friday, October 29, 2010, at around 9 pm I was at home with my family. I went into the kitchen and began to wash the dishes. I started to wash a Starbucks double wall ceramic tumbler which I purchased at a Starbucks located in Westbury, NY. As I put the sponge inside the tumbler and began to clean it, the inner wall of the ceramic tumbler collapsed while my hand was in the cup, causing me to sustain two gashes, one my right index finger and the other to my right pinky finger. Both gashes caused substantial pain to my fingers as I began to bleed profusely. Both gashes were deep enough to expose the bone. Luckily, I keep a first aid kit in the house. I treated the wounds at home.

I love Starbucks so much it is absolutely the only coffee I will drink. I live in downtown Portland and have been going to the same Starbucks for years now and from the day I started going there, one of the employees, for whatever reasons cannot stand me. I went in today to get my regular clover pressed coffee, which is more expensive than a cup of their regular coffee.

I worked for Starbucks for 5 years and during those 5 years, I feel I was discriminated against by management and employees and I feel my rights were violated. I was made several promises they never lived up to and even asked to see my file folder that they said I had write ups in and was never aloud to see. I looked up and they have broken a lot of their own rules including respect and dignity towards me. I've have given Starbuck's corporate three months to sort everything out but they are treating everything like it is not important.

This manager has been extremely rude to me on several occasions. Today, when I asked who the manager was, he rudely said "I am". When I asked his name, he was very sarcastic with his reply manner. I am a frequent customer at Starbucks and will not return to such attitude!

Starbucks rarely has a bathroom available in New York City and the employees seem especially determined to resist any plea to give in. Coffee is a diuretic and its cruel to make people hold themselves especially in New York where you're not allowed to use the bathroom in any public establishment without paying, so there's nowhere to go. This guy was steaming the bathroom walls very slowly and I asked him if he would kindly please allow me a moment in between, I would even wait. He said no!

I was terminated from Starbucks Coffee Co. on February 15th 2010. I applied and was eligible for unemployment benefits. Unemployment had stopped my benefits. On May 12th 2010, due to wrong information that was given from the employer about my termination, I requested a letter stating my reason of termination to fix the situation with unemployment. When I called on May 25th 2010, I spoke with Carrie and she said that I would receive the letter of termination within 5-10 business day.

Today, I checked my receipt after I got to work. I was overcharged $1.00. How can they legally do this? I was charged for three extra coffees when all I asked for was extra coffee in my frap? They only charge $.50 for this, not $1.50. I have had many issues previously at this location; however, it is the only drive thru around and the only one on the way to work so I keep coming back. Result: money out of my pocket.

On September 22, 2010 around 1:15pm, I went into the Starbucks to grab a couple drinks for my children and myself. When I was at the counter ordering, there were free samples of muffins laid out. My 5 year old asked if he could have one, and when he grabbed a piece he decided that he then wanted another one (after touching the 1st one). Before I could tell him that he had to take the one he touched (or give it to my 2 year old daughter since she also wanted one), the barista forcefully pushed my son's hand away and told him (in a rude tone) that he had to take the one that he already touched.

We went to Starbucks in Pahrump, NV inside Albertsons. We showed up at 6:52 to get coffee and we were told that they were closed. We asked what time they closed and she said that they closed at 7:00 p.m. I think I have said enough. This took place on Thursday, October 7th at 6:52 p.m. I am not going to that Starbucks branch again.

One aspect of Starbucks corporate strategy in curtailing the excess bureaucratic management at the regional and district levels with the retail stores operations is that it exposes the corporation to the fragility of professional management of their retail stores. Not only do the retail store manager's lack of professional managerial skills become more exposed to the working partners, it also can have a negative impact at the register.

My daughter and I came from church and went for breakfast. I said good morning to Alex. I place my order and stood waiting for my oatmeal cereal, 2 bagels, 2 cream cheeses and one milk. I waited 15 minutes; then I realized that all the other people that came in were getting waited on the acting manager. And that he told my order to look at me directly and did not make the toasted bagels. I think that she was being prejudice because I am black. I told her that I did not get my food. She was very rude and did no apology. She just said you want your money back. I told her that I wanted the food, but since she is being rude I would like my money back. The cashier Alex went on to say that, well, maybe he did not tell her the order. I said I heard you say the order to her; she looks and continues to make coffee. I believe in word of mouth builds a business. I feel that your employees are not trained to work with customers. The other customers said that she should have offered me a free coffee. I will never go to your establishment again.

I have a registered Starbucks gold card with over $330.00 on it. I used it on August 16, 2010 around noon and the balance was correct. However, the next morning somehow $200 was missing. I immediately called the corporate customer service number from the local Starbucks store. After talking with a representative for 5-10 minutes, they told me that it appeared that some gift cards I used to load my gold card had been purchased by a stolen credit card.

I have started becoming a regular at this location and the service and quality have been going downhill every time I am in there. The last time I was in, my drink tasted awful and had to throw 3/4 of it away. That’s more than $4 literally in the trash. The workers are always talking about their personal lives versus business and being professional around the customer. I do not feel valued. The cashiers aren’t even excited to be there. The workers all have their favorites and it shows.

I worked in this location over 6 years and had no problem with Starbucks until about a year ago. The new,younger employees with very arrogant uppity attitudes cater to the younger and hipper or obviously more professional and expensively dressed building personnel. I am a staff person, dressed in middle class attire, am older, in the mid 50s, overweight, very nice person but obviously not "hip" as they like, whatever. The issue is every time I go there, they do the "cool people's" drink and food order ahead of me, making me wait like I am invisible or don't matter as much.

I am a big fan of Starbucks. I am honestly visiting the one in near my house everyday. Yesterday, I was visiting the Glen one after dinner with my family. I ordered cold beverage for myself and kids drink for my son. I ordered cold milk for kid size and the lady filled up just a half of cup that left in the milk container. And she just throw the empty milk container on the floor right in front of me. She gave me only half of the cup of milk. I said "can you fill full? " and she said very mean with mad face "you want whole cup? " and she opened another milk container and filled.

The employee was drunk and incoherent, obviously intoxicated. He was hard to deal with and obviously couldn't perform normal activities

A stone was in my coffee beans. It broke my grinder. I called twice to complain. I was told I would be sent a pound of coffee and two coffee certificates. It has been 10 days and still nothing in the mail. Very unhappy! Case # **.

I have been enjoying caramel sauce Frappucinos for a long time. I was told by one location yesterday that they can no longer put caramel sauce in their blenders because it gums them up. How could that be true after all this time? Those blenders grind up ice, chocolate chips, etc. Should they melt the sauce first in espresso? The caramel syrup tastes like butterscotch, not caramel, which is why I have them use the sauce. Maybe they are a little harder to clean out, but only one location no longer uses the sauce. I do not want to say who it is, especially if they have told them to not put it in any longer. I would appreciate knowing. Thank you.

I bought 2 pints of Starbuck's ice cream. We ate it a few hours later. It tasted weak and was melting fast. I looked at the ingredients: 3rd ingredient was water! I will never buy or patronize Starbuck's ever again! I called to complain at the phone number on ice cream? CSR goes: ”Oh, wow! Water. Really sorry. Will pass that on to marketing.” Thanks for zip Starbuck’s.

Starbucks recently came out with a double wall reusable clear cup for sale. They can be purchased for around $15 at most Starbucks locations. However, there is a manufacturing issue/defect with the lids on the cups. They do not screw on securely or properly. I purchased two of these cups and have had nothing but issues with them not staying on and randomly popping off. It seems that possibly adding a hot beverage to them loosens the rubber plastic grip that is around the inside of the lid causing it to pop off.

Yesterday I stopped in Laguna Hills Starbucks to Google a Staples Office store location. I was in the store 5 minutes. A Laguna Hills Starbucks store employee was outside in the far side of the parking lot on her cell phone. She saw me pulled in to park. Then she raised hysteria in the parking lot that my Golden Retriever was at risk. Temperature was 75 degrees, people were outdoors drinking coffee, relaxing. A 6-foot-5-inch man was enlisted by the panic and forced down my electric window to open my van door.

I have been drinking caramel frappucino for more than 10 years and the drink I was given in this branch was not even close. There was hardly any caramel on top and it took too long to get it. Customers who came after me were getting their orders before I did. And to make things worse, there were flies in the store. One or two, I can forgive, but a lot of flies were buzzing around. Gross!

This young woman works at this counter, and she never says one word to the customer. She will look at you with a "what do you want" look, and after she makes the order (very poorly made), she puts her hand out to take the money and gives back the change. Never once does she say one word. This poor customer service is completely unacceptable. Obviously, Starbucks doesn't care about ensuring that their employees provide quality service to all customers. This seems to be the case after reading all the negative comments from unhappy customers. Please add me to that list!

Every time we would order drinks at this location, they make them wrong. They taste bland and the cups are 3/4 filled.

I asked for a pound of decaf Sumatra ground for a paper cone. I also asked for a shot of decaf espresso as my complimentary drink. The woman with the visor hat, pulled low so she had to hold her head up and look down to talk to you and said that she could not give this to me as no substitutes were allowed, this is the only store in the area that says this, but if I had a Starbuck's card, I could. I did not know what that was and when I asked, I got a very unclear and condescending answer. I had to keep asking for clarification.

My husband and I went through the Starbucks drive thru. We both ordered the same drink, Grande caramel latte, non fat, no foam, with whip cream and caramel drizzle! So we get our drinks and mine tasted like water and sugar free caramel. My husband's tasted like old burnt coffee that had been sitting for hours! I come through this same Starbucks store everyday and order the same thing and this is not the first time my order has been wrong or disgusting. Anyways, so after we tasted our nasty coffees, I called and spoke to the manager who gave me two complimentary coffees for the next time.

On Monday morning, 6/7/10, I arrived at Starbucks, ordered a tall coffee with 3 pumps of hazelnut & steamed half & half. Many people were waiting in line. Within approx 6 seconds, my coffee was handed to me. I didn't even pay yet. I went outside, jumped in my car, took a sip knowing it would be hot, and to my surprise, it was warm. I believe this coffee was pre-made in advance being it was so crowded. Late for my appointment, I had no time to return inside to complain but I will never go to this most popular Starbucks again. By the unusual grin she gave me, I should have caught on that something was up.

I tried to exchange a clearly defective Starbucks thermos that has cracks in the interior, causing leaks and fluid to collect in the air gap between the exterior and interior layers. No receipt, no good. They would rather me continue to use the product as directed and consume coagulated cream droppings. Customer Care offered me a gift card in 10-14 business days. This is crazy! They would rather send me $15 in two weeks rather than exchange the product on the spot (satisfying the customer), recovering the product and investigating the defect (satisfying quality control), and send it back to the supplier for credit (satisfying cost efficiencies). Instead, they have boggled me with the most customer-unfriendly, backwards return policy I have ever seen. So much for every visit exceeding expectations or the Starbucks image of having local (vs 'corporate') orientation.

I ordered a caramel frappe and I got a java chip frap. This was not the first time they gave me the wrong drink I ordered. Also, the drink was almost all ice. Every sip I took, I would crunch chunks of ice with my teeth. It was a painful experience. Also, employees are very, very loud. They have good customer service but they do not know how to make the right drinks. They seem very distracted. I’m writing this so something would be done about this. But is anything going to be done about it? I don't know that.

Bought my second pack of 10 sachets of Italian roast instant coffee. Excellent quality except that the last sachet was empty - no smell of coffee, though sealed. This was very disappointing as the product is quite expensive compared to other brands. The consequences are obvious, dinner party, I emphasized the quality, my guests looked forward to it and one was disappointed. Gave the lie to 'Never be without great coffee' 'with my friends'.

I was in line to get my usual caramel macchiatto, and when my turn came, this guy (I found out later on that his name is Chase) was at the cashier. Because I work for the hotel where the Starbucks is located (in the lobby), we, employees, get a discount. So, after I handed him my credit card, I asked nicely if I could have the discount too. He asked me in a very rude tone if I have my 'uniform' on (which happens to be a black shirt with a logo, which I had, over which I was wearing my jacket). I told him that I am, and I also asked if it really matters if I wear the 'uniform' or not, since I work there.

I am a resident of Laguna Beach California for fifteen years, and have been going to many different coffee shop, especially Starbucks. I frequently change and go to the different one. On March 31st, I walked in to the Starbucks on PCH and Broadway, I had my laptop and was trying to adjust myself and check my email.

I have gone to this location for over 4 years, two to three times a week. Last Tuesday, I had coffee grounds. I did bring it back as I was on the way home, but today my friend and I stopped there to have coffee and muffin and there were a lot of grounds in my cup. I told the help and he gave me another cup. I was drinking it and this pot also had grounds in it, not as much as the other.

I found the coffee at Starbucks overrated and taste as survey was bitter. I have to comment about "BP" and Speedway gas stations. They have got good coffee, I mean you can wrap your hand around a good tasting cup of coffee. I believe everybody has improved on their coffee they sell Whether it's either store bought or ready made.

I heard while in a spa that Starbucks have the best cupcakes, which are the vanilla bean and red velvet kind. On my way back to my room, I stopped and got both cupcakes. When I got back to my room, I thought I would enjoy one. At $2.50 apiece they were both dry and the icings were hard. I think for the price of one cupcake you could either have a moist cake or fresh icing. I know both aren't too much to ask for!

Customer service person rudely wants to charge for steam cream and refused to give name. The manager Kenny said he didn't have to and re-fix the coffee. No one had on name tags and were very rude. It resulted to emotional stress.

I had a Starbucks gift card that had $24.77 left on it. When my daughter went to use it the card was wiped at $0 and no one wants to explain to me what happened to the balance. I have emailed Starbucks several times and no response.

Seattle is your home town, so your representation at the airport should give travelers a good impression. Instead, at the Sea-Tac airport, all of the franchise stores are total losers. The coffee drinks are mediocre at best, but the absolute worst things are the inedible edibles. The scones, etc. are simply awful and do not live up to the Starbucks promise of more healthful goodies. There is a definite improvement in your own stores, but these airport franchises are awful. Either take them back or demand better quality. PS: My husband and I are longtime shareholders, so this is important to us.

I used the Starbucks Gift Card that my daughter gave me for Christmas, yesterday (Jan.6th). She gave me a $20.00 card but it only had $10.00 on the card. It would seem the employees are skimming off the top. Another member of my family was given a blank card last year. My daughter and I are out $10.00. There must be a way to track down the employees that are doing this.

On Tuesday, Jan 5, 2010, I purchased my usual venti white chocolate mocha with a marble loaf. When I arrived at work, I sipped my venti white chocolate mocha and it tasted like hot chocolate. They gave me what I assumed was just a regular mocha.

My first day with the new gold card was so far not going well. I feel that the letter I received did not fully explain how their system works!

To see the video of the defective Starbucks via instant coffee that injured my jaw, just go to YouTube and in the search engine type "Starbucks via defective." I have a damaged jaw per my GP and oral surgeon. I have detailed letters from each.

Almost 48 hours after our heavy snowfall this past Saturday, the sidewalks outside this store have still not been shoveled. When the temps drop tonight by the morning, the sidewalk will be solid ice. This is not very neighborly of Starbucks and in fact violates DC law which requires sidewalks to be cleared after a snowfall. I'm sure you do not want the bad PR of having someone fall and get seriously injured? At 4pm today, I went into the store and inquired whether the sidewalks would be shoveled and was told by several employees it was not their responsibility! FYI, this has been an ongoing problem at this site. I am a daily customer. I look forward to speedy action on this.

I ordered a latte and a sandwich. The latte tasted nothing like a peppermint white mocha. It was a bitter mess. They made another one for me. I reached my destination and began to eat my sandwich, and halfway through, I found bits of hair in it. I was disgusted and threw it away. I spend a lot of money at Starbucks, but not anymore.

Two days in a row, I ordered spinach feta wraps. The first day, I got home and it only contained spinach and egg whites. Today, I received it and the worker checked it for me and said he saw some feta but no tomatoes. When I got home, there was enough feta for the first bite and a smudge of tomatoes on one side. I normally buy these in Paramus, NJ, and they are absolutely delicious. You can taste the feta most of the way through. Do individual stores prepare these or do they come ready-made. If they prepare them at the store, someone needs to review the portion control at this store. I just love the ones at Paramus.

This Starbucks repeatedly charges different prices for their drinks. It all depends on who is working that day. I order a Venti iced latte, non-fat milk with one pump sugar-free hazelnut. A drink this size with syrup takes six pumps, but I only want one for medical reasons. The six pumps would cost $0.40. Since I only want one, all other Starbucks I have been to do not charge me anything for that one pump, except this store. This store sometimes charges, sometimes not. This gives Starbucks the appearance of illegitimacy! I have called their regional manager and complained now twice. Nevertheless, the employees there tell, randomly, that the $0.40 charge applies to a tiny squirt of hazelnut. Then the despots hang out the drive-thru window and argue with me. This is poor service, poor policy. I am taking my business elsewhere!

My wife had our baby's surplus milk taken away at check-in at Heathrow Airport. Having a long haul 12-hour flight ahead of us, we did not have enough milk for our son. Searching all the shops inside the terminal, we could not find any shops selling milk. We entered Starbucks and asked if we could buy cow's milk and explained the situation quickly as we were short for time before boarding. We were charged 10.00 (ten pounds) for 2 small cartons of milks. The usual retail price of these would be 54 pence in any retail outlet anywhere in the UK. Firstly, we are angry because of the lack of anywhere to buy milk for babies inside the airport. We are more angry with Starbucks for ripping us off without any remorse or morals whatsoever. We were desperate and had no time to argue, but this left a bitter taste in my mouth and did not exactly settle me for my flight. I will never set foot inside a Starbucks again. Shame on them.

This morning, like every other morning, I ordered a Venti Iced Coffee with EZ ice. The person doing the preparation added water to the coffee so it would be topped off with very little ice added. This seems very cheap on Starbucks' behalf. It's time to go to Peet's.

My local Starbucks recently went smoke-free even outside on the patio. The day after they made this decision, my sisters and I met up like our normal habit when we all happen to be in town. There on the patio was one table with a No Smoking sticker on it. It was the closest to the door, so we thought it was only that table. We sat down and hung out and a third sister joined us. A little bit later, there were at least four people outside smoking, which was not unusual to us. Most of them were guys standing around talking. My sister, after seeing them smoking, decided to smoke. It was then a tall man comes out and rudely singles my sister out and tells her about this new smoke-free policy. This was about two weeks ago.

My school is at Center Drive in Los Angeles and Starbucks is right across the street. I left my school bag by mistake at Starbucks. I realized it after I reached San Diego (approximately 2 hours). When I called them, they said that someone had already claimed a black bag. Without even verifying the identity, they gave the bag to the person. When I called, they told me that it was not the same bag as they said it was a small bag. This was very disappointing to me as I thought they would be responsible enough to check the identity of the person before handing over the bag to her. As it is very close to the school, we always go there and thought there was some relationship that has been built up, but I was wrong. At least, I expected them to give me the correct information so that I could have tracked the person. But even after committing the mistake, they never thought it was important to tell the truth. Trust is completely lost.

A co-worker and I waited in line as we noticed free samples of a new instant coffee product were being disbursed to customers. The barista and my coworker were engaged in a friendly conversation. They were discussing the new instant coffee and if we would like to try a sample. The barista at the register looked to the manager Lisa and asked if my co-worker and I could have one of the free samples. Lisa looked at my co-worker and I, and stated, "No, not for them. We don't have enough." She had a bag in her hand filled with free samples.

On the 5th of October 09, I was already in a bad mood, just trying to get a decent cup of coffee so I dropped by Starbucks. I ordered a tall latte and realized the woman that was preparing my coffee was wiping her own nose with her bare hands. I let it go the first time but she did it again and that's when I just asked for my money. She was so embarrassed that she shouted the whole time, so I lost my cool. I’m trying right now to write a complaint about that disgusting staff member and asked the manager but he wasn’t very helpful. He gave me a phony number. I tried calling the number listed on the Yellow Pages but it’s out of service, but I can assure you that that's the last time I’m going to Starbucks. What happened to the old American saying that the customer is always right?

Why am I leaving this store (# 06486; 10/03/09 at 7:31 am) carrying my new coffee press by the handle? I should be carrying this product in a bag or at least in its original packaging. Instead, I’ve been forced to buy the display coffee press and walk out like a thief who has just shoplifted because Starbuck employees couldn’t be bothered to serve me properly. There were three Starbucks employees (no other customer but me) and not one of them can exhibit any modicum of respect? There was no greeting when I entered. They simply can’t be bothered to attend to this sale correctly. It was all too much effort for any of them to respond to a customer’s needs. One of the female workers actually rolled her eyes when I declined a coffee sample - rolled her eyes! The male employee had to say to her, “She said no,” talking about me whilst I’m standing there and then laughed.

I entered that specific store at W39 and 8 Ave. in Manhattan and before queuing I’ve asked the manager if they were serving Coffee Press (to share as it is advertised). He said, “Yes, sir,” so I waited. After charging me $4.14 instead of $3.80, he showed me the "French press" and I’ve said that it was too small for two. He said, "Oh, no, sir, this is the press we normally use.” Of course, the press was too small - it was only for half a tall cup. So he ordered the other guy to make another one, but first they’ve poured the coffee into a cardboard cup because they said that was the only press they had. So the coffee was terrible. Mine was cold and tasted like petrol, my partner’s was like a strong tea, and to end it up, I went to the restroom which is dirty, smelly, and worst of all - with no soap at all. Please if you like coffee and you like Starbucks, don't you ever go to the one in the W39 and 8 Ave. in Manhattan. Never!

While in the small Starbucks in Naples, the staff were yelling at each other (not angrily) so loudly that I couldn't enjoy my drink, which was to rest and stimulate me for a long drive. I had to leave to find some peace. It was at 5 PM. This is only to complain about a ruined atmosphere. I've never had such an experience in a cafe, even on a loud street.

On 9/19/09, two gentlemen in front of me each bought a cup of coffee and went to seat outside. A few minutes later, one of them went inside to use the restroom and Sterling, the manager, proceeded to tell him he could not, it was for paying customers only and refused to let him use it even after he, the gentleman, explained he was. The gentleman went back outside. A few minutes later, the police arrived and questioned the man. A scene was made because Sterling thought it necessary. Mind you, the gentleman is considered homeless but was clean and neatly dressed. No need to make a fuss and be rude and prejudice. All of the customers outside stood up for the gentleman and the police left. We all apologized for the behavior of one man, who apparently has a problem with his fellow man and common decency.

I was sitting inside of a Starbucks & was heading back to the vehicle. The wind picked up one of their umbrellas and went through my front windshield pole first. It entered driver's side, shattering windshield, scratched driver's window and dented the door (I had a camera so pics were taken of the vehicle and employee taking pics of vehicle). Shift manager called corporate and Jennifer from corporate gave me a case # and fax #. She said when "I" get everything repaired and submit receipts, they will "consider" reimbursement. I asked if they were going to assist me as it was late and the vehicle was not drivable. They said, "No." It was all up to me, first had to find a glass repair company and they couldn't repair it till the next day. I had to find a rental car and my own means of transportation. This took several hours to accomplish.

As I stood in line at the store, I saw a mid-sized dog sitting on the counter. Stephanie was serving. I asked her to please ask the customer to put the dog on the floor. She did not. She then went on to serve 3 more people before giving the counter a very cursory wipe. She was also particularly rude and did not seem to understand my point of view.

This morning around 12h15 (Spain hour), I went to Starbucks to get a muffin that cost 2.10€ ob La Rambla, Barcelona. I gave the girl behind the counter a 20€ bill. She said to me "I don’t have change." So, I asked the other cashier and she didn't have any either. Instead of offering me an apology, she said it happens. Her answer was really rude and unprofessional. It was only 12:15 and they’re already out of change. It would be just normal if they carried extra change because of their touristic location. In Spain, Starbucks are touristically sighted. What if the friend I was with had had no change? Starbucks would've lost money because of that store and employee. I would never have eaten my muffin. What a shame.

I ordered a 2% Grande Latte this morning, Thursday, 8/13 at the Menlo Park, CA store on Santa Cruz Ave., approximately at 10:00 a.m. The barista preparing the latte was extremely unprofessional, unorganized and rude. He called out each coffee without using the customer's name, which was very confusing to those of us waiting for our coffee. When I asked him why he wouldn't call out each customer's name to inform them that their coffee was ready, he replied, "I'm tired of calling out people's names," and then proceeded to point to one of the cups on the counter, and stated, "that one must be yours." As I drove off and took a sip of my coffee, I was disappointed, as I received the wrong order! Lattes are not cheap! I will no longer visit that Starbucks. Management should speak to their employees, as treating one's customers with respect is not too much to ask for, and receiving the order you placed is also high on the list! Thank you for your time. I do hope someone is actually reading these posts.

I ordered Venti iced coffee. As I watched with several other people waiting for their orders, Nikki sneezed into coffee cup then proceeded to pour coffee and ice and handed to me. When I asked her nicely to make me a new one, she was angry and asked why. I explained to her that I saw her sneeze right to the cup. Her answer was she was trained to sneeze right. People actually looked at me and rolled their eyes. She was also extremely rude and when asked to speak to a manager, she threw refund at us and told us to get out.

On 07/29/09, my family went into Starbucks for a new one of those Vivanno Coffee's. My bill was $21.55. Our drinks were disgusting with frozen banana floating inside the cup, and they tasted awful. We threw our drinks away, and now, I am out my $21.55. I would very much appreciate a refund of gift cards to compensate for my loss. Thank you.

I ordered a Grande Latte and was very disappointed as the drink I got was really just warm, watery milk.

I have been to several Starbucks and the one in Kingwood, TX is very good at what they do. I have had very little problems. However; I have a complaint about the lids the entire company uses. A few months ago, the company changed their lids and cups. These are now crappy lids. Today, 6/10/09, I ordered a tall coffee. The lid would not stay on correctly. This is not the first time. Today, as I was about to take a drink, the lid popped off and my drink spilled all over my vehicle. I noticed the lid had also split so now it won't stay on. Does anyone know where I can write a complaint about the lids?

I ordered a caramel frappe with extra caramel. The girl put a drop of caramel. I paid for that extra, and I barely got anything. I was very disappointed and will never go there again.

I asked for a tall coffee that would be poured over a venti cup of ice. I ordered this way because you order a tall ice coffee you get half 2 the coffee and pay more. The cashier insisted on pouring the coffee in tall cup over ice, then transferred it into a venti with more ice and then wanted to charge more! I finally gave up and left.

I have a Starbucks grinder that is currently being recalled for a safety issue. The replacement process is arduous and time consuming (8-10 weeks for a replacement to be received). In the meantime, the company expects its consumers to take their coffee to a store location for grinding when their website suggests grinding beans just before brewing: "What is the best way to store coffee? How long will it stay fresh? Once roasted, coffee begins to lose its flavor the longer it is exposed to air and moisture. We recommend buying your coffee weekly, storing it in an airtight container in a cool, dark place and grinding it just before brewing. Coffee in an unopened flavor-lock bag will stay fresh for several months. You can learn more about how to brew great coffee in Coffee Education."

The inconsistency and inaccuracy of drinks, I wish they would get orders right, 1 out of 5 times my girlfriend visit, they get the order wrong in Edmonton. Last week, I ordered a Grande Iced Coffee with Milk, sweetened. They forgot to add milk. They added the milk after I mentioned the mistake. There's too much ice in it -but at least it was cold. I had more luck with simpler drinks, cafe Americano or just a bold coffee. My girlfriend usually orders a Grande Cafe Vanilla Light Frapuccino. She usually has to clarify or she will end up with Vanilla bean, the other blended crème based drink. A few times, they don't blend it long enough and it separates too fast. One time, they added whip cream to top, hello, it supposed to be light! Another favorite is the Vanilla latte and they sometimes forget to add enough pumps of syrup or forget to add any pumps. It's frustrating. From now on, we check our drinks carefully before we leave. If we complain, they attempt to fix on the spot. However, other times we let it slide since it was too late.

I go to this Starbucks (Ladera Center UCO) on the way to work regularly and began to notice the service was going down depending on the cashier and server. Some days I get a polite greeting, but most days, they're cold and impolite. But since I really like Americano, I put up with most of their attitudes. However, for the past several times visiting, their Americano began to taste horrible. First, I thought it was just a bad day, but every time I order, it is consistently bad. It tastes worse than their regular coffee. I ended up throwing it away and vowed never to go back.

I was pleased with the new Starbucks oatmeal the first time I ordered it. However, in the past month, at 4 separate locations in Washington, DC, I have not been able to get an oatmeal with all of the toppings. Today, I even thought I had learned my lesson and made sure to ask before I paid, whether or not they had all three toppings. But when she handed it to me, I was informed they were out of fruit. I tried to order oatmeal at a separate location this morning, only to be informed they are out of brown sugar.

I have been charged a higher price when I buy 2 or more drinks together, than when I buy them individually. For example: 1 Grande Latte + 1 Tall Coffee = $6.16 (taxes included). Separately: 1 Grande Latte = $3.94 (tax included) and 1 Tall Coffee = $1.79 (tax included) for a total of $5.73. So Starbucks' "extra charge" = $0.43. I have the receipts to prove this.

I asked for half caf coffee at approximately 3:30 pm. They graciously tried to make me an Americano and other things to accommodate me. I realize that decaf is not something everyone uses. However, I like decaf and hate this new policy. In the Nashville area where I live, they brew small amounts of decaf as requested. I think this should be the policy all over the country! Something needs to be done for people like myself who need to limit the amount of caffeine that we use. I am a regular customer, probably 5 days a week at least! Please address this concern!

I was going through the drive through, ordering my regular Venti Chai Tea Misto w. Vanilla and when I got to the window, I had to wait about 5 minutes before someone acknowledged me. After that, they handed me Grande Blueberry Tea Misto so I said it was a Venti. From there, they transferred it into a Venti cup and just added water. I recognized the tea bags were a different color so I told them it was a Chai Tea Misto. She scoffed, re-did the order with a Grande and of course then I asked, “Is there Vanilla in here?” She looked at me and then went back and literally transferred it into a Venti again, added vanilla and water.

6:39 in the morning, I got the nasty barista. I made the mistake of asking him to make sure the water was hot for the oatmeal. This nasty, young adult got such an attitude with me about how the water is always 200F and it is always hot. The last 3 oatmeals I got from Starbucks were lukewarm and there is never consistency with how much water they add. I thought I would be a team player in these tough times and I have tried to patronize Starbucks because I liked the idea that they provide employee health insurance. After this incident and all I have read here (and waiting for 10 minutes even when you try to alert them that you want Decaf Pike's Peak) is really turning me away from Starbucks. I can very easily go back to Dunkin! I am also shocked that you are supposed to get all three condiments that has never been offered to me.

I was in the drive thru, ordered 1 venti white mocha frapp with no whip cream, double blended and 1 venti caramel mocha frapp with whip cream, double blended. She repeated it back that the caramel was a grande. I said both were ventis. She said go to the window. No price or anything. I went to the window and after a while, a young man came with a venti. I asked which one was this. He said the one without cream and it's $9.95! Then he handed me the other and said this is a caramel and closed the window. The girl came, opened the window and almost threw my credit card at me and slammed the window!

I have recently spoken with many Starbucks customers and have come to the same conclusion and that is that Starbucks has recently (since 4/1/09) began making their coffee weaker. I have had problems with Starbucks recently and have been in contact with their customer service group concerning consistently receiving cold coffee from their stores and the inability to receive decaf coffee at certain times of the day. To each, they reply they are trying to cut costs during tough economic times. Apparently now, a new way to cut cost is to make weaker coffee, which cost their customers more money. More money is needed because now it is necessary to pay for a shot of espresso to put in the coffee, so it tastes like it did before the decision to make weaker coffee was made. What used to be an unreasonable price for coffee is now made more unreasonable. One must ask, is Starbucks losing their customers because of the tough economic times or are they losing their customer because they keep making decisions to weaken their once impeccable brand?

About one month ago, I had an interview for work with Starbucks of Ruidoso, NM. The manager who interviewed me was Robie **. As Robie described the dress code to me, I realized she wasn't a great example of it. Her hair was highly teased, glitter splattered on her face, body and clothes. Blouse was very low cut and in the course of the interview, began to cut down her employees. She talked about getting rid of the bad apple. She questioned me as to the fact that I needed to be ready at her beckoned call. No matter what I was doing, drop everything and come to work if she needed me (that is, if I were to be hired).

A lot of people behind the counter (keystone cops), but no one took my order for several minutes. Others were waiting behind me. Finally, a man took my order but got it wrong. An extra shot of hazelnut instead of espresso. When I pay dearly for my rationed 2-3 lattes per week, I expect to have good service and a correct drink. Usually at this store in Greenfield, I do get excellent service and drink. I don't know what happened today.

The incident occurred at the Starbucks store on Maui, in the upcountry Foodland store. I ordered one decaf vanilla late and one regular vanilla late. I was handed the regular coffee first, then the decaf. The coffee cup was not marked as they usually are. When I got to my car, I handed one of the cups to my brother saying, “I hope that is the decaf.” Since the drinks were not marked, we tried to taste it. Honestly, could not tell the difference. Since my brother cannot drink regular coffee, I did not want to guess which one was the decaf.

Lake And Waukegan Store #02239. The Manager put a flat lid instead of a dome lid on the drink so he did not have to put as much whip cream in the drink, the glass leaked all over my pants on the way to the car and after I sat down in the car. The manager had really bad attitude when I asked about putting a dome lid on the drink with more whip cream and the leak in the cup. I asked for the drink to be triple blended. I watch the manager not triple blend and then when I asked him about it, he lied to me and said he had.

I visited the Starbucks, Greensboro, NC Sept 27, 2008, about 2:40 pm. and ordered a Grande Chai Latte with Skim. I can't find the price online, but it was something around $3.60. I gave the cashier a $20 bill. Being stupid, I did not count the change, or looked at the bills, except for the $10. I dropped the coins in the tip jar, and put the bills in my pocket.

It was almost midnight on Setember 13th, 2008, when I pulled up to the drive through at starbucks in front of the Statesboro Mall. All of the lights were on and I could see people moving around inside so I thought the store was still serving. I sat there about 5 minutes and then this girls voice say Mam, if you come back in about 6 hours I'll be glad to take your order. Then I heard someone else laughing in the background.

I have a starbucks next door to where i work, very convenient for a quick lunch. I usually buy the yogurt parfait. Today I went in to buy one and noticed it was 1/2 the size as it usually is and went up in price $3.25. I asked the kid at the counter and he said no, i don't think so? I said yes they did, i buy them all the time.

Immediately I linked the taste and appearance of it to be mucus. I know this was mucus from spit. I didnt think to save it and it went down the drain as a whole without dissolving. It has been one of the most nauseating experiences I have ever encountered. I immediately called the store manager, he took my complaint but I just felt I needed to do one separate. I dont think I will be ordering my fav. drink or anything else from there ever again. I still feel ill about the whole expierence.

I then decided to call and ask her for her manager's #. She hung up on me 6 times after that and would not give me any #'s or names of her superior. The last time she answered and stated that I was getting the employee I asked to speak with in trouble. I am a regular at starbucks but after this crap I will go It's A Grind. I purchase coffe drinks 5-7 times a week too!

Walked into buy a cup of coffee today and the guys working behind the counter were talking about herpes. Normally I wouldn't care but it just seemed to be not the place or time to be talking about the subject.

Ordered two dopio machiato coffees, however I don't drink milk unless is whole, starbucks made the change to offer two percent. I requested the barista to give me whole milk, instead she humilliated me in front of all in the store that she could not remember that request and if I wanted a change that it needed to be deal with the cashier, there is no sign in there that you can't speak to the barista. If that is the policy then so post it. I dont need humilliation from anyone, I'm a paying customer

I stop at this Starbucks quite often. They have NEVER treated me nicely but the location is too convenient. I am sitting here at 3am in the morning because I stopped there last night and asked for a decaf cafe americano. I told her to make sure it was decaf because it was late. She said, no problem do you want a double. I said sure. Well, it couldn't possibly been decaf because I am totally wired and awake. I will be dead at work tomorrow.

i have been a starbucks customer for ten years, i pulled into the drive thru about three hours ago. After waiting 10 minutes in line behind 5 cars i thought hey i am not lazy i ll just park and go in. I looked to my left and thought the parking lot was adjoining. I then proceeded to high center my lexus on the curb. i had to call a tow truck. This was a dumb mistake on my part, however aftre talking with employees and it came to my attention it has happened many times. while sitting there a person cannot see the high curb. there are no poles or sign to help the consumer out, an easy fix.p> I would have dropped the whole situation but i don';t want another patron to wreck their car, so i contacted the store manager. I thought starbucks mission was to keep customers. Not this manager, Todd Jefferson. He basically told me there was nothing he could do, expressed no regret, acknowledged it has happened before, but oh well go ***** ********. I thought perhaps he could reimburse me the 75 dollars for the tow truck or just offer a free cup of coffee, but no. It is apparent this manager cares little about customers.

My daughter decided to treat me to a unique experience around 9 a.m. this morning. Unique it was: the two baristas were slow; one was on the phone more than necessary and taking care of drive-thru orders. The other one was overwhelmed and it took him 30 minutes to get one order of coffee.

For the past several years I've stopped in to a Starbucks in the afternoon for a cup of dark-roast coffee. A few weeks ago, I was told that Starbucks no longer brews dark-roast coffee after 12:00 -- a corporate wide decision. The young woman behind the counter told me that Starbucks had decided coffee drinkers didn't need the extra boost of dark roast in the afternoon and that the Pike's Peak brew would be sufficient. Since when did Starbucks decide they could dictate what roast I want or need in the afternoon. Sorry, but I prefer dark roast and will now look to other coffeehouses to satisfy my afternoon fix.

Found a hair inside of a rice crispy square.

On 3/15/08 I was at the Starbucks on 42nd street a block away from the west side highway. I saw a long line outside the bathroom. I bought two cups of coffee and stood in line to use the restroom. I waited for around 10 minutes. Few people went to the counter for the keys. But they never helped us open the bathroom. After a while a few European customers started complaining. The three girls at the counter started shouting, saying we don't like being disrespected. How ridiculous is that? Here are people waiting to use the bathroom for a long time and when they start to complain they feel disrespected. Starbucks needs to do something about the three girls that was working that Saturday between the hours of 11am to 5pm.

Loss of confidence that I can get what was promised

On Dec. 7 of last year my husband and I were on our way to see our son and family in Rocklin, CA. About half-way there we decided to stop for a stretch and a coffee. We took the Fairfield exit off of Interstate 80 and saw a Starbucks, decided to stop there. While my husband bought our coffees, I decided to use the restroom. There was another lady waiting behind me and we talked and waited for the room to vacate. No one came out, so I knocked and received no answer. The manager came and opened the door for me. I used the facility and tried to leave the room but the door would not open. The button on the door was up, but the door would not open. I talked through the door to the lady who was next in line and she said she would let me out - but could not open the door from the outside either. She got the manager again who came with the keys: she could not get the door to open either!!

I recently learned that Starbucks does not and will not support our troops by sending them coffee.

When using my debit card, how much and for how long does the Starbuck's company put a hold on a portion of your checking account? I nearly had a NSF because of this.