Starbucks Reviews

Starbucks was a neat coffee place 20+ years ago. Have you ever had to deal with their moody and quite nasty baristas and managers? They can do no wrong and in some instances gang up on their customers, blaming them for their baristas' nasty moods. It's DEI on speed. Lines are too long and they leave you waiting to order for 5+ minutes, knowing people are waiting to order. It's an overpriced mess.

I ordered a Strawberry Açaí Refresher with boba from the LPGA Blvd & Timber Creek location, but it didn’t have any strawberries in it. I asked for a boba lid and a straw, but I only got a regular lid. When I asked for a straw, the woman at the counter tossed it at me, which felt unnecessary and a bit rude. This isn’t the first issue I’ve had here. One time, I had to wait several minutes to get someone’s attention because my lemon loaf had been misplaced, and the staff were chatting behind the counter. Another time, my friend picked up my order, and they forgot to put out the cake pop I ordered, so he didn’t even know to grab it. I like Starbucks, but this location has been disappointing more than once. I hope the service improves.

Starbucks customer service problems are self inflicted. They are not focused on solving real problems like long wait times and having a common sense approach to serving customers. Their solution is to have the staff shout welcome to you and draw smiley faces on your cup. Typical corporate brainstorming crap. Now it's about changing the uniform (at the employees expense) so that you can see that green apron more clearly while you wait 15 mins (at 6.00 am in the morning in NYC) for the 2 people in front of you to get served. Why is it that every time I ask for a cup of coffee I have to wait for it to be brewed. A coffee house that hasn't fresh brewed coffee instantly has obviously missed it mark.

I don’t usually write reviews because it feels time-consuming, but I feel like I have to speak up. I’ve been going to the Starbucks on Southern Blvd in Royal Palm Beach for a while now since it’s close to where I live. But honestly, I’m not sure how they manage to mess up my drink almost every single time. I’m a regular customer, and my drinks are usually over $7 because I add foam and other extras. So yes, it’s frustrating when I receive the wrong drink, especially over and over again. I’ve spoken up a few times—always politely—saying something like, “Hey, I think you made my drink wrong.” But instead of correcting it properly, the staff often re-make it wrong again, and sometimes with an attitude. It almost feels intentional.

Raleigh NC, Wakefield Commons. I asked for a Caramel Frappuccino but with Decaf Espresso instead of regular. The girl tells me her manager says she's not allowed to make that anymore. They are supposed to push others like Vanilla Bean. What? No thanks. The other Starbucks make it for me all the time. How hard is it to add a shot of decaf espresso? As a matter of fact, when you order online through Uber Eats like I have, it's an option!!! Decaf Espresso! Your manager is something special and it's because of her you lost my business. I'll make it myself with coffee, ice, milk and caramel sauce. Not hard. Hey manager, You have no clue how to please a customer or what your own menu states.

This Starbucks store is so weird. I have been coming here for years and the service has declined so badly at this store. There are literally like 15 employees walking around behind the counter but you end up standing there waiting to order for no less than 10 minutes every single time. It takes ages to get your order once it finally gets taken, and the people who work there are sullen and sulky and act like it’s this horrible chore to have to interact with customers. I thought Starbucks food items were supposed to be the same at every location. Today I got a small matcha that had so much ice I could barely close the lid and there was literally 25% full with actual tea, the rest was just bubbles. It was bitter and disgusting. I’m so over Starbucks at this point. I do NOT recommend.

Starbucks Location: 6231 PGA Blvd. Customer Service is LOW. Friendliness: Poor, this store has an employee that just does the drinks. (When the supervisor spoke to me, she informed me that they are shorthanded. If this is the case, then every employee should be multi-tasking to make sure the customers are taken care of.) However, this girl is the first person you see when you walk in the door... and She never acknowledges anyone, she never smiles, and she is a Poor representation of the company as a whole. Wait time for the order: 5-15 mins for 1 drink.

I always loved going to Starbucks, everyone was friendly and polite.. But ths year starbucks is changing.. No longer friendly, there stereo is blasting. Staff are rude, cocky, argumentative. I walked into one. Manager asked me if I was going to buy something. After just sitting there for 10 minutes, I said, "I don't know what I want to buy yet..." MANAGER very "RUDELY"... SAYS ''IF YOU'RE NOT BUYING ANYTHING.... YOU HAVE TO LEAVE... RIGHT NOW..!!" THE REGISTER.. I bought popcorn and something, she asked if I want the receipt..?? I said "That's ok," she never gave me a receipt..?

I have been a loyal Starbucks customer for approximately three years, but I am extremely frustrated with the lack of resolution regarding my account access issue. For the past five weeks, I have been unable to access my Starbucks account. Every time I try to log in, I receive an incorrect password message. I have followed all recommended steps, including multiple password resets, attempting to log in via the app and website, using different devices and internet networks, and even reinstalling the app. Nothing has worked.

The Forsyth Rd location has become a joke. I have been to many Starbucks from all over the United Stares, and this location just takes the cake for being the absolute worst. This company are crooks. They steal from their customers. Don't provide the products and won't give you a refund, instead they return your money to a Starbucks gift card even though that was not your original payment method. So not only were you not able to get what you paid for, but they also would not give you your money back, So be mindful that they will steal from you every chance they get next time you go in here. I will make sure I spread the word to everyone that will listen about the thieves here and we will not stop until something is done about it.

I used to be a loyal Starbucks Customer but over the few months, I noticed the quality of the drinks dropped. I just purchased one of Starbuck’s seasonal offering, the Lavender Oat Matcha Latte (with whole milk instead of oatmilk and vanilla flavouring) but I was met with disappointment when I realised after consuming most of the drink that a huge portion of it is comprised of water, I paid $6.84 but it was not at all worth it. I even witnessed the staff pour water to the drink and dilute the drinks of other customers. Truly disappointing that Starbucks isn’t living up to its values and I don’t know how they could justify their high prices based on this low quality drinks. Other drink stores sell much better quality of drinks. I’m very disappointed and I definitely don’t recommend anyone going to Starbucks.

There were six employees chatting and Mr social taking orders with a line 15 people deep. I was 5th in line and it took 20 minutes to take my order. They failed to open up another cash register and you lost at least a dozen customers who walked away in disgust. I love Starbucks and have zero tolerance for horrendous service. The location is inside.

I visit my local store at least 3-4 times a week (6731 Dixie Hwy Dixie Manor). In the past 3 weeks, EVERY TIME I go, they get my order wrong. No matter if I order on website and pick it up, have it delivered or if I'm in the store. Knowing they stay busy I hate to mention it but it's not what I paid for. The staff is amazing and always fix/remake it but WHY is it every time. It's not a complicated order; in fact, it's a popular order. Only thing extra, I get, every time, is Carmel lined cup, sweet cream foam, Carmel drizzle and Carmel Crunch topping. I either get none of the Carmel, or none of the Carmel Crunch topping, or they give me whipped cream instead of the sweet cream foam. When I read my cup, it is always correct on the order sticker. Not sure why this trend has started but it's frustrating.

Enjoy stopping by the Starbucks on Bert Kouns in Shreveport, LA from time to time. I have gotten to know a few of the servers here and they are genuinely friendly. Julie and Christopher are especially nice. Enjoy the coffee too.

So I have always loved Starbucks but after contacting them regarding the price increase in products the points no longer match the prices and customer is being required to pay in addition to the points. No apologies just recited the terms on conditions listed on the website, even though in the app on your phone does not state up to a $ amount allowed when using points. Very disappointed, no longer a loyal customer after speaking to agent ED.

Good coffee but 2 things not okay. Barista handed me a coffee cup with her hand around where I drink out of, she did not use handle. Gross. And large grey trash can coming through the store to be emptied.

I have ordered this exact same drink for the past year or so, and I’ve only got it perfectly correct a few times compared to how much I bought it. There are times where they forgot to add in the oat when I asked for oat base. There are times where they do normal or extra ice, when I ask for less. Today I bought this drink and the foam from the drink was just too infuriating, I could not just get over it compared to the other times as this affects how much liquid is in my drink. A good inch of my drink is foam from the matcha and no it's not a milk foam or any add ons. This is pure from the matcha. Every time I order, I ask for less foam as well because of this yet, it’s like the way I want my drink doesn't matter. First sip is pure foam. With how much foam there is, there is a tall rather than a grande.

Went Tuesday 02/05/2025 to Starbucks at 1224 N Harbor Blvd Anaheim during my lunch break 1:35 PM and it was not crowded like 2 cars in the drive thru taking longer time than usual. Ordered Small hot coffee with non fat milk in very clear language at the window. I received large coffee top full and very hot already started to be spilled in the car and almost with no milk at all. Hardly could grasp it and it spilled on my right hand. Photos are attached

Hello, Went to Starbucks, first to use washroom and I was told no by employee. I need to wash my hands so I can buy the cookies I like. She said buy first, I said my hands are dirty then she agreed with a nasty look. This is wrong for a retire man to be treated by a young lady? I will never go back to a place where I felt that she looked down on myself. Never go back!

I go to this coffee shop because it’s closest to my apartment. This Gettysburg Hotel Starbucks location at Lincoln Square should not definitely hire any teens and unprofessional college kids. Not everyone there are teens or students. Some of the supervisors are too young to be in charge. They do not do a good job at it. Tony the Manager is good, and the one regular supervisor named Eli is cool, but the other 2 girls need some improvement. There is one who I found out is named Sierra and is definitely not superior material.

Starbucks music is too loud. It is disturbing and stressful. Get rid of it. I have several times mentioned it to management with no use. People want peaceful places not noisy places. Get rid of it. It saves you money as well.

So normally Starbucks is a great experience but not the Cambridge just off Dundas and Corination St. Employees were good and so was the drink. It was far from clean! Tables not wiped down, I get it may have been busy. BUT the washroom was totally disgusting!! For sure must be a few days worth of grime. Around the faders is grungy greyish black stuff, toilet bowl, and flour. I really had to go, but first thing I did was shower. It was that bad. My friend didn’t even go in after she took a look around. Now I am worried about behind the counter! We were just visiting Cambridge and will find another coffee place for our next visit.

So, Orchard Park NY was a great store, not sure what happen but they have become the nastiest place on planet Earth, Most, not all but most of the girls there are so pissed off at the world or something. Don't say hi, goodbye, nothing to do with regular conversation between people, either they have lost their ability to talk or just too lazy to communicate.

They are liars! I have been (or should I say, used to be) a VERY loyal Starbucks customer. Have you seen their latest scam? Look at the picture (directly from the Starbucks app) of their latest food item, the Spicy Falafel Pocket. Based on the photo, I foolishly ordered one. The lying photo is VERY misleading: getting you to think that you are purchasing a Pocket the size shown in the photo. In fact, it is less than half that size! Stop giving these liars your money!

Starbucks I challenge anyone of you to try and open a hummus and crackers without using a letter opener or blow torch. Bought these recently for a snack on the go in the car and no one could open the boxes the plastic around crackers nor the hummus itself. For a company that charges this much for a snack not to mention a simple drink you've lost a customer. Instead of worrying about who's using your bathrooms why don't you make your products easier to access and therefore make the customer experience better...just a thought. Your restaurants could use a professional clean all these people standing around behind the counters, grab a rag, wipe some table, windows and floors down. Yuch.

I’m deleting my Starbucks app for good and NOT ORDERING ever again. I’ve been a loyal customer for over 10 yrs. I get iced Venti matcha green tea latte every single day, 7 days a week, without ice, an expense of over $45 a week, $180 a month. Recently as today I’ve ordered the same drink, only that now the same order comes out as less than half the cup with tea and the rest is foam, outrageous! Who wants to pay the same amount of money for half the product? If Starbucks wants to charge for not having ice, I can understand, but this new policy is not working for me. So I rather give a local business my money. I hope Starbucks clients continue to decline, THEY ARE NOT WORTH IT!!

My birthday was on January 4th, and I thought it would be a great idea to download the Starbucks app and go with my niece to the mall and get my first free coffee from Starbucks. I went to Starbucks two days after my birthday with my niece and asked the Starbucks Associate if I would still have my free coffee, and she said no because the free coffee is only on the day of your birthday. Then I asked her if I had any other discounts, and she said no. I then paid for the two orders I placed, and while I was drinking the coffee with my niece, I saw in the app that I had a free coffee in the app. I went back to the cashier (a different person now) and said that I wasn't informed that I had a free coffee and requested a refund. This girl was very annoyed because she was voiding the previous transaction and reimbursing me for the free coffee I had paid for.

The bacon wasn’t cooked for the reduced fat turkey, bacon sandwich, and just shoved into the sandwich at the bottom of the bag so by licking in the top of the bag, you can’t even see the bacon.. I asked for bacon to look like the advertisement fried crispy like the pics showed as at all locations that I’ve been to recently. None of them were cooking the bacon enough and🥓 it looks like deli meat..lol. The quality control standards will cause the business to falter like removing pepper and other condiments.. quality assurance needs to be first for the customer service! I did not get charged on orders last few stops at Starbucks on the app which told me that the people that are working, don’t care about their jobs or are not trained for any kind of good customer service or quality assurance standards.

I did a mobile app order at 4:48 and I didn't get my food until 5:45 and the plane doors were to close at 5:50. I went up to the counter to ask about my drinks. The cashier started yelling at me and my friend saying there was only 1 barista. I could see that but I don't think yelling was answering my question on when I would get my drinks. The reason I got my drinks at 5:45 is because another barista came in. I really hope they watch the cameras to watch the cashier yell at us.

Went to my first ever Starbucks in Knoxville, TN. I ordered a plain black coffee, no sugar, no cream. After 10 minutes, I inquired about my order, I was informed that my order was misplaced. After a additional 5 minutes, I went back to the counter to question my order, they said, "We’ll bring you your coffee." 5 minutes later, my coffee came with sugar and cream. I will never go back to any Starbucks.