Starbucks Reviews

I have been a Starbucks customer for 20 years and for over a decade I have always drank venti caffe mocha with 3 shots of Toffee nut, well few months back they discontinued coffee nut to supposedly replace it with Chestnut praline (I tried it, it was not bad). Now they discontinued that by us (north central Indiana) 2 weeks ago so I seriously have nothing I will drink here now. Dunkin used to be my place but coffee is not as strong, anyone have a good coffee shop alternative? Saddens me, I visited almost everyday for over 10 years. Whoever is in charge of making decisions needs to be replaced. You want to add to menu, great! But to take away something that's been there since the beginning is pretty stupid and losing many customers over it sucks too! Look at the Starbucks Reddit page.

No customer service at all…I had to wait 5 minutes at the counter while five employees milled about smartly. Well one finally did help, she had the personality is Scrooge himself. I said to her that you need to bring back the snowman cookies cause I won’t buy penguins again. Reaction….what ever dude…. Had no cranberry bliss and no idea when they would and didn’t care either. Worst Starbucks ever. No I remember why I stopped going!!!

I use to go to the store on Pine St in Spartanburg every morning and get a venti caramel ribbon crunch no whip extra caramel. Now I don't go at all, they never get it right. Taste like ice cold milk with caramel. Emily was the only one that would get it right.

I have never been to this location in Scappoose Oregon. 52001 Columbia River Hwy Scappoose, OR 97056. I ordered a cup of coffee and a breakfast pastry for over $6. My coffee was drank about 1/3rd down and I walked up to the counter and asked if I could have a top off and the answer was No, it's only for Goldcard members. There was no offer to heat it up or just give a complimentary top off, just no sorry about that. This is unbelievable that for over a $3 cup of coffee that she couldn't even top it off for me without being a privileged member. They do not have to have good customer service or treat us special as the company of Starbucks is filthy rich and so what is it to say no to me. I am not important. They do not have to be kind to me as if I never come back, they still prosper. It's such a monopoly. Kindness and inclusion would be give the senior lady a 1/3 cup top off.

Had unpleasant insults treatment over 1/2” of steam milk… My complaints were ignored at corporate customer service.. I received those meaningless condescending responses from customer service.. I requested meaningful response from somebody who care rather than the standard “You are important..” “We do our best….” "We apologise…." etc.

I have been a customer for many years, even before moving to Washington 12 yrs ago. Moving to Camano 6 yrs ago allowed me to attend the Stanwood shop by QFC. In the last couple of years I've been purchasing more regularly and have enjoyed the great staff, especially Logan and several others who are there or have left who always greeted me happily and several of the staff even got to know the details of my drink - which was so great. I felt like Norm from the old TV show 'Cheers.'

As you can see my drink which is dragon fruit is not your normal dark pink due to wrong mixing. Felt watered down. Ask to make a new one and same thing - a $5 cool aid mix. No more mall Starbucks for me.

25 min to get a chai tea and sandwich!! Only to find out they were sitting behind counter getting cold. No apology. Just, "you can go to our other store." Wth kind of service is that. I'm sure you don't care because I'm just one customer that you don't care about losing. The girls at this Starbucks sure didn't give a damn. Guess I won't be visiting Starbucks again. Do better on training your staff in service,

Last couple time I have ordered coffee, it has not tasted good. WHEN I poured out last 1/3 of the cup, there was a black tarry syrup like crap on the bottom of the cup! Your new automated machines slow down service and the quality of the coffee is terrible!

The worst customer service. They deduct stars without your knowledge, the food is stale and everything is overpriced. Customer service does nothing to rectify situations. I will delete my app and never go there again.

I have been a customer since 2012. I am not a use the phone to pay for things. I have a gold card and it cracked. I asked to get it replaced and I was told to use digital. I was so happy when I got my gold card. It is a shame they do not replace them. I will be getting less Starbucks.

The service I received today was not great at all. The location on Rancho in Las Vegas I understand it's busy but give excellent customer service and what guest want. This location I'll never come again. I tried again and it was the same horrible. My drink should have had caramel and extra pecans did I get know.

She gave me a broken straw. Now I have to watch my drink MELT. How dare she do this to me. She clearly knew my straw was BROKEN. GRRRRR UGH I CAN'T BELIEVE IT UGH *turns into an alpha wolf with red like blood eyes and sharp toenails*

Me and my friend visited the location on Higgins and Meacham Rd in Schaumburg. I have been a client for over 25 years and let me tell you I have received the worst experience not just from barista but from the supervisor or a store manager. It will be my last visit ever. You can tell clearly no one cares at Starbucks.

Over the course of a year I have gone out of my way for service, accuracy, and consistency in product delivery. Up to this point I would avoid the other store near my home due to an overall poorly delivered product. Since the last couple of months, I have experienced scathing errors in order and/or stratospherically disappointing taste discrepancies in product experience. If oat milk is ordered beware of almond milk. If a caramel crunch frappuccino is orderd instead expect a pumpkin drink. Maybe your thinking, "Oh I'm sure it's just a one off," well I'll have you know that I have already front loaded that alternative for you; Spoiler alert no it isn't just a one off. That is the only consistency with this store which is to deliver an unexpected and undesirable product wasting a patron's time and money.

I think Starbucks should rethink their choice of CEO. Since Howard Schultz left Starbucks there has been an increase in inconsistency storewide. Several of these issues is the lack of consistent policies about Starbucks brand, services, and cards--specifically GOLD Cards. These cards were sent out years ago to loyal customers and they are able to track rewards add money and receive discounts. Discrimination occurs when a store says they can't accept a Starbucks Gold Card or number, or the poorly trained staff and even so called managers do not know how to input Gold Card information to pull up these long time Loyal Starbucks customers. Most of these customers own some stock in Starbucks through their 401ks or other retirement or stock Initiatives.

As a 20 year veteran patron of Starbucks, having visited their stores all over the U.S. on a regular basis, I can honestly say with some considerable authority that Starbucks is a terrible company. From repeated wrong orders, to the recent drive by them to make their stores less hospitable, I am always leaving their stores with some sense of disappointment.

The Pelham, Alabama Starbucks is the cleanest, kindest, most on-their-game Starbucks I've have ever witnessed. You could lick the floors of their bathrooms. I've been going here ever since it opened several years ago. Wonderful management!!

Very disappointed with Starbucks. Will never go to centennial on the mountain again. Paid over 2 dollar more there than any other store. Very poor way to run a business! No customer satisfaction at all.

Mt Comfort and 70 in Greenfield In... RACIST, racist, racist! Was literally told I lied about what drink I ordered (not sure what I would have benefited from lying, but was then made fun of by a young, chubby faced ** female who refused to give me her name, finally said her name was ** (I'm **). Then her coworker and herself laughed at me!

Sacramento CA. Greenback Lane Starbucks store. This has never happened before. I always get coffee once a day at the Starbucks store. It turned out that the same amount had already been debited from my debit card twice. My bank said that everything was fine on their part and the problem was in the Starbucks store. When I noticed the second time, the store employee tried to object to me vaguely, but the money was written off and remained. I am outraged and discouraged.

The staff is polite. But their coffee is not worth what they are asking. Coffee is always bitter. Or taste old. This has been going on for years now. But Starbucks just doesn't care enough to improve their products.

At Starbucks this location always drama.. mess up drive through order or even store looks nasty attitude working guys in this location.. Imagine if you ask for half & half more to add coffee they try to charge additional for half and half.

I hadn't been to SB in years. When I drove up it looked closed in the middle of the day because there were no people, and no cars. No nonfat milk $6:75 for a small Frappuccino and the first thing the cash register asked for was a tip. As I waited, I watched a FLY fly into the cabinet where the girl said " that particular food was not distributed to customers." Then I heard a loud call from the open bathroom door "look what I have to clean up..." As my mind started imagining the horrors in the men's room, I took the warm Frapichinio that no one said was ready and sat at a dirty table where one electrical outlet had been uncovered and I plugged into that outlet as that was my original plan. I think I am going to try the new place down the street. The Human Bean.

The fruit drink is tasteless and not worth A dollar much less than five dollars for a tall drink. It was nothing but a little bit of sugar water, a whole lot of ice and little buttons of juice that were next to tasteless. Every customer who’s ever order it deserves their money back if they had the experience of taste that it delivered to me.

I went to Starbucks the staff was nice until she started to yell and get frustrated. Soon she calmed down and was normal again, the drink so do good. I got the strawberry acai lemonade. 10/10 do recommend.

Unfortunately Starbucks has lost yet another customer due to over-charge. I used to enjoy Starbucks coffee every morning. My drink started out at $4.35, today the final straw was the very same drink --- $7.95. I'm OUT.

Hello Alshaya Company Starbucks I submit to you my complaint regarding the employee Jisan for Monday, June 8, 2024, at exactly 9:14 pm, the Starbucks branch in the Diplomatic Area. A number of ** customers, who are the owners of the employee Jisan and the employee Josh, came to the branch and when they entered, there was complete chaos and loud noise, and they were talking. Loud screaming with their friends and taking selfies, but there was a disturbance in the place and I spoke to the employee, Josh, because the employee was not respectful several times, and she was rude in dealing with me, even though I was a constant visitor on a daily basis, and I was also disturbed.

The taste and convenience has kept me coming back. However, I'm done paying 6.73 for a mug of chai tea latte. The final straw was being charged 7.05 for the same drink, iced. Pure and simple. Senior budgets don't allow for this luxury any longer. And, I don't want to pay more to cover free drinks. I haven't go around to measuring yet but that cup in my hand feels a little smaller. Also, the convenience has become a hassle. Long lines while with staff shortages or people ordering complete lunches in the drive through line.. Like Elvis, Vinyl, Alex, and pants that cover your butt Starbucks is a thing of my past.

Rant. Funny thing happened in Starbucks today. Customer orders a drink the drink is over filled and coming out of the hole in the top of the cup. Customer picks up drink and drink spills. Customer looks around for help and is ignored so customer takes drink and leaves. Barista runs out of store after him screaming, “Thanks for making a mess for me to clean up.” I guess that’s now what Starbucks considers good customer service because she did say please. I bet she's exactly the one that puts the tip jar on the counter every morning.