Starbucks

Very bad experience through the app.. I have add money in my primary card, payment is deducted from my account but still not showing in card.. Continuous calling customer service and mail but still no response.. It's been a month trying to contact customer support but unable to connect.. My suggestions to all you guys is to buy directly from store. Don't place order from the app.

On 01/23/2023 I purchased Starbucks beverage located in Las Vegas. Upon receiving the beverage (Caramel Macchiato), it was drowned in Caramel Sauce. Caramel was thrown in the cup and to top it off an excessive amount of Caramel was put on top. I requested the beverage to be made again. Upon departing property, I realized that the steaming wand was never wiped down. I returned home and contacted Starbucks via email to leave a complaint. I was contacted back and was informed that I would be receiving a full refund for the purchase. On 02/04/2023, I received the gift card through Mail. Looked to see how much was refund and showed, 10 cents. Due to the lack customer service, I will be taking my business elsewhere.

Got to Starbucks inside Food City before 6 pm. Asked for a large decaf. I was told they could only do a half caf. Very disappointed in their logistics function. A viable business should have its ordering of supplies rather optimized by the time they are a mature business.

I know a lot of people line up for this stuff but the coffee is not that good. I guess that's why they put in so many flavorings and sweeteners. If you like just coffee, try somewhere else. Many to choose from. I won't name them here. This is not an advertisement.

I have had enough of this companies deceitful ways. A 16oz Grande and 24 oz Vente both have 2 shots of espresso. All you are paying for is more milk which weakens the taste. Logically if a grande has 2 shots then a vente should have 3. The shots have already been reduced in size over the years. Secondly Tips are based on performance...to ask us to tip before we can even finish cashing out is no right. You are pressuring us to leave a tip before we even get our coffee. What if the service stinks? I think you should go back to using a tip jar that way if the service is good we can tip and if not we can leave. I am only one person but you have lost me as a customer and I will do whatever I can to spread the word.

They are ALWAYS out of stuff at Lakeport Commons in Sioux City!! So forger mobile ordering! Mobile ordering takes your money then when you get there told out of SOMETHING and you lost money. Never have the sauces you want. Out if Matcha for green tea for weeks! Out of ice coffee at least 2x week.

I had purchased a drink on my app at an airport. I went to pick it up and they said they could not make my drink because the blender was broken down and could not refund my money. I asked them how I would get my money back. They said there's a phone number on the app and the phone number goes to the store and I've called the store nine times and no one will answer. I send an email to Starbucks Corporation 2 weeks ago and have heard nothing. I will no longer visit or you Starbucks..

They wonder why they have to shut down locations. This company should be called makeothercoffeecompaniesbucks because they don't care in helping people out who can't get into their mobile accounts. Second time this year I get locked out of my account and no matter what I do I can't get in and then when you call customer service they can't speak/understand English and say they fixed the problem when nothing gets fixed, then someone tells you someone will call you and nobody does. I'm done with this company. Thanks for saving me hundreds a month!!!

Starbucks Al Khalidiyah - ADNOC Service Center, is the worst branch. The AC is always not working for last three months till now. The wifi is very slowly, disconnected all the time. The service from the staff is perfect, but this is not enough. As a starbucks loyal customer, I need a complete environment to be satisfied.

Yet another person with a Horrible Experience at a Starbucks... Specifically, the Starbucks at Johnson Creek Crossing in Portland, Oregon. I was trying to give my order at the drive-thru, but apparently the person who was taking it couldn't hear me very well. A short, decaf vanilla mocha non-fat no-whip. Still, she had every thing right but the vanilla, so when she asked me if it was right, I said "Everything but the vanilla." She said she was having trouble hearing me, so I said loudly "Va-nil-la!" She said she was still having trouble hearing me, and for some unknown reason changed the drink to a grande vanilla latte, so I said loudly "Moch-a!" and then asked her why she changed the drink/size? She said she more about not being able to hear me, so in a very loud voice I said "SHORT... DECAF... VANILLA... MOCHA.. NONFAT... NO WHIP" At which point she said I was treating her badly and refused to take my order.

So I went to Starbucks at the Kroger on lower Fayetteville and there was this old man serving coffee there so I went up to there and asked for a tall Americano and he asked my name and I said it but he said he didn't hear me so I said it louder. So when I got my drink, I was just sipping it until I looked at the receipt on my cup, it said Trenae, worst service ever!!

I cannot believe Starbucks closed off all of the outlets in their stores around me. I would visit SB solo and with clients at least 6-8 times per month. Spending real money. One of my favorite past times has been catching up on emails while enjoying coffee and food. Now, I cannot come back knowing that I can’t be productive while there. Ya just lost a LOYAL customer for almost 20 years. Wow. Just wow.

Starbucks had an ad on Veterans Day for complimentary coffee for Vets. I go to Starbucks at least once a day and my Sherman Oaks location didn’t know about it. I called corporate, who confirmed it was a fake ad. I asked my San Diego Marines about it, and they advised Starbucks was honoring it. I went online to contact Starbucks, and they said they’d look into it, call me back, and even looked on my account and said they would gift me $10. ALL WAS A LIE. I was never contacted, didn’t receive the $10 (unimportant), and reached out this morning and was hung up on. Starbucks has lost a loyal life long customer. I will also tell every veteran I know that Starbucks does not honor service members and they have no integrity. Disappointing!!!

Starbucks offers reusable holiday cups when purchasing a holiday beverage. They refused a diabetic an unsweetened beverage because it was not one of their “holiday” beverages. One would think they could have been more accommodating.

Refused a free coffee to me and other veterans in Franklin, NC on Veterans Day as offered on Starbucks' national website and offered in newspapers statewide. As a long time customer of Starbucks, I am no longer a customer.

So mad. I go to the Green Bay Starbucks here which a lot of the time I get great service and it is a good place to go but when I get a cold drink a lot of the time the lid does not stay on at all. I have so many instances where I grab the cup and it falls off. Well today I ordered a Green Tea and then I was drinking it in my living room and the lid completely came off and fell out of my hands and now it is all over the floor and into my carpet. Not ordering there again until this is fixed. It is a 5 dollar drink and I should be able to drink it and not have it all over the floor because of an issue on their end.

Really I like hospitality for Starbucks at Asmakh Mall especially Ms. **. Thanks a lot. I wish to go there more one time, it’s very good experience, It’s World Cup competition and really I recommend Starbucks to all

I did a Mobile order and it gave a time of 11:35am.... I went to pick up at 1134am.... I waited 45 minutes until I went up to the register and got a refund. My problem was the Manager on duty.... She told customers to stop bothering the employees and they could get orders out. As a retail worker that is unacceptable to say to your consumers. That does not react return business. That's a foul attitude. I will never visit the tilton Starbucks ever again. They are unprofessional and rude.

I love the Starbucks on Sunset! The new one on Elms Springs isn't quite there yet! Friendly which is amazing, just they don't quite have it down yet! My daughter and I went there yesterday and it was watery and not as nearly wonderful! So we will go the extra miles to go to the one that knows what they are doing! Our money is just as important as your money!

I've recently realized how difficult it is to find a Starbucks that has electrical outlets available to customers for charging laptops and cellphones. At first I thought, oh this particular store just never installed them. However, that's not the case. They have purposefully removed them in order to save electricity, a slap in the face to us loyal customers who spend gobs of money on their overpriced drink and food already. I always figured, well it makes sense, I'll pay the extra price for the opportunity to enjoy hanging around using WiFi and tapping some power, but they've gone too far now. Uh uh, you guys are not right! I still appreciate free ice cold water and whipped cream for my dog, but in the back of my mind lurks the knowledge that they have given and taketh away. I've banned you from my go to restaurants list, in fact I might never step into a Starbucks ever again! That was a shameful thing you guys did!

Miserable customer service, executive department and website/apps. We have a Starbucks account where our payment method is linked to our account so we may earn stars for rewards. The Starbucks Cafe we go to is in a Market32/Price Chopper grocery store. Previously, every now and then purchase history shows with the $ amount, but no stars, shows as 0.0 earned. Then this started happening on a frequent basis. Called customer service, most speak English with a very broken accent. Explained the issue.

Very stale egg product in sandwich. Unusually weak coffee. Unlike most Starbucks. Very crowded store. Staff overwhelmed. Go to Caribou coffee instead. They need to test their products for freshness on a daily basis.

I frequent this particular Starbucks about 5 times a week. This is the Edgemont Branch location. My usual drink is grande in venti cup, extra milk. Most of the employees know my face and some know my name as I go there quite often. Today I went to get my usual drink. I know exactly how much coffee and how much milk goes into the cup. The coffee level is at the edge of the circle on the cup. So when I saw the amount of coffee was less than usual and had too much room, I pointed it to the employee. She then proceeded to go to the back to talk to someone else, then came back with a measured cup and said we can't do that and talked to me in a way that really ruined the experience for me as she was making a fuss over nothing.

While on vacation, we stopped at this Starbucks on 3388 Poplar Ave. in Memphis Tennessee to use the restroom. By the sink of the women's restroom, there were roaches half dead. In addition to the filthy restroom, everything else inside smelled damp, like old, used towels. You could also not wash your hands with soap because there was no dispenser. There was only one other restroom available which was out of service. Will have to keep my options and eyes open from now on.

Company continues to raise prices when they have been generating revenue for years. They don't pay or take care of their employees well at all and they continue to lay off employees. Will never get my business.

The website says that the store closes at 9:30 pm. My brother and I get to the drive through only to sit there for five minutes watching an employee walk around outside, only to go back inside to tell us they closed and refused to serve us. Starbucks will no longer be getting my money.

I went to Starbucks and asked for a vanilla and and the Barista gave me what was left in the blender, I asked for a new one and the Barista charged me Double for it. DO NOT GO TO 12501 Jefferson Davis Highway Bermuda Square, Chester, VA 23831.

I used to spend over $100 a month in Starbucks coffee and do the receipt upload for stars as part of the loyalty rewards on top of buying several drinks from the on site barista when I was near one as I am not local to any. Then Starbucks stopped the receipt upload for stars, so now I am boycotting Starbucks due to receipt upload ending and now buying from Black Rifle Coffee. Over the years Starbucks keeps chopping away at the loyalty star program. In the past you got way more star benefits but now it's super skimpy.

I am continually disappointed when going to Starbucks. I am not sure they are reading the room… so to speak. The cost Continues to go up… as all things. But there should be a level of competing with the competitor. In our town we have 2 new Dunkin Donuts and they are less expensive. No am sure they are pulling customers. It also seems they are shorting the cups. Do not seem to be full on the craft drinks. Service has been much better than Last year. Have been a consumer for a Long time. Just seem it’s time to feed the customer more obviously than points.

1) Starbucks uses unhealthy milks that are loaded with sugar because they are cheaper than high quality milks (almond, etc).

2) Starbucks has continuously cut their rewards program over the past few years. Now, you have to ‘activate’ double star days. They know the more trouble they put people through, the less people will get the benefit.