Starbucks Reviews

I went to the drive thru, as I usually do, and ordered my usual drink. Noticing that it cost $.50 more than usual, I ask the girl why it cost more now than this morning. She told me that to sprinkle cinnamon on top cost $.50. It's expensive already but I like it although to pay for someone to sprinkle cinnamon on my coffee is overdoing it.

Starbucks has an app for convenience, right? So if you order ahead with the app to pick up your drink and the app tells you to pick up your drink in the lobby in 3-6 minutes, that should be the continuation of the process. I've had a few bad experiences at this Starbucks, but I will never go to this location again. The lobby was closed at noon on a Thursday with people inside. I was asked to wait in the long drive thru line (since lobby was inconveniently closed on a weekday lunch hour). And then when I asked for a refund instead, I was told "We can't do that, contact the app." And then the person I spoke with at the app told me they couldn't find my order. Extremely inconvenient and unprofessional. And you should really take a good look at your managerial staff at this (and maybe others as well) location as to why they would close their lobby when busy, instead of waiting for a slower hour. ABSOLUTELY TERRIBLE. GET IT TOGETHER.

We went thru the drive. We this guy name Dylan was very rude. He was being disrespectful to us. We upset early because they out of the food option but was still being polite to him. Him on the other hand was disrespectful to us. Also he was not professional. His hair and beard was long. Not proper hygiene for a company in fast food.

Starbucks in Rancho Mirage - corner of Monterey drive and Country Club drive. Disappointing experience due to staff behavior. I stopped by in the afternoon to use the restroom after having breakfast here earlier the same day. Two employees informed me there was a “one restroom use per drink” rule, which was communicated in a very confrontational and unwelcoming manner.

Ever since manager Todd left months ago the service is going downhill. After he left other staff has left because new manager is absent more and here. New staff isn’t being trained and if I ask a question I get a response like I’m wasting their time. My wife’s order was for shaken espresso and took 26 minutes and they still had to remake it.

Baristas cannot even make a regular hot coffee!!!! They literally do not add cream and sugar at any Starbucks!! Over $4.50 and I have to make it myself. Sorry I don’t drink all that other overpriced garbage but it’s clear my business has never been appreciated. Yes I only go there when I am desperate for a coffee and no other shops are close but dang you people are just awful.

I have never been to Starbucks in my life until the other day someone gave me a gift card and I have to say it was the most incredible experience. Not only did they get the drink order right but they were friendly and I was able to sit there charging my phone, do Bible study. It was such a rewarding experience. Thank you so much for being awesome. I really love Starbucks caramel macchiato and I added pumpkin spice with whipped cream and some caramel drizzle and I tell you what. It was so delicious. Thank you. Happy holidays to everyone.

I want to thank Starbucks in Columbia South Carolina for donating sandwiches, coffee, and snacks to the USO at the Columbia airport. What may seem as a small contribution to others is a much appreciated contribution to the active military and Veterans who use the USO. Thank you so much for helping take care of our military Veterans.

Taking two friends out for an expensive coffee outing within Starbucks located at 267 Flanders Rd, East Lyme, CT 06333 resulted in an employee intentionally shorting my order. Three coffees were ordered and Entered into their system which is clearly displayed on their task screen. Two coffees were presented with one of my friends questioning where her order was. The employee replied to her with "what do you order", having well known this information was entered into their system and readily available on the viewing screen. After waiting five minutes for a simple coffee and repeating the order placed the item was delivered in store. The employee adolescent acts to this behavior are unknown but deserve being disclosed. Any business given to Starbucks located at 267 Flanders Rd, East Lyme, CT 06333 should be avoided unless you like games being played by angry kids.

I normally have great experiences at Starbucks, but I had an incident at this location on October 13 that has still not been resolved by Corporate. I received a burn from scalding hot coffee that required medical attention. Everything was documented by my physician. I filed a report with Starbucks right away and was assigned a representative, Jonathan F. Unfortunately it has now been over a month with long gaps between responses and no real communication or updates. I am repeatedly told the case is being reviewed but it has not been escalated despite the injury being documented and legitimate.

I have been a Starbucks customer 30+ years. After having to repeat my order 6 times and then get my beverage wrong I decided to go elsewhere. I was told I will get a refund for the remaining balance and closed my account. I get an email that I will get a refund mailed to me and right after I get another email stating it is a gift card. Bait and switch by Starbucks. Now it’s time for small claims court to recouped my losses plus the bait and switch.

I have been a Starbucks customer for over 20 years and never knew they didn’t care anything about their customers until now. I have been diagnosed with end stage kidney failure and am on dialysis. And was given a strick diet of what I can, and cannot eat. I contacted Starbucks by chat online today, to see if I could get the money off my Starbucks card. And I told the person why I needed to get the money from my card. The person gave me their policy and told me I could not get my money back - because I didn’t live in one of the States they listed. I was like, “WOW!!!!” they only concerned about making money!!!! What kind of heartless company personnel is this? Now, I will lose my money that is on the card, because of greedy, money hungry people!!!! 😡😡😡😡!!!!

Kroger Starbucks store #699. It is always a pleasure to be served by Ms. ** at this store. Ms. ** continuously serves me with a smile and professionalism. She truly cares about her customers by serving them swiftly and efficiently. This always starts my day off right. THANK YOU.

I waited 30 mins for a pink drink and bacon egg bites. Left and opened my egg bites only to find that they gave me egg white pepper bites. I go back and wait another 30 mins only for a girl to say "Sorry we all make mistakes!" in the snootiest way possible. I have spent a lot of money at different Starbucks and have never been treated like that before. I'm not even eating these with how she acted. She probably did something to them. Total waste of time.

I absolutely LOVE Starbucks Peabody MAs on Andover St. They are so kind and always making our day to all of us customers!!! Such a happy environment! I love going there!!! Thank you, wonderful and amazing team!! Ashley, thank you for kind words on my cups.

It is frustrating, there are 3 stores in Winter Haven and they are the worst Starbucks I have ever visited, they never have the items that are on the Menu Board, Always they say "sorry we don't have this or that, 90 % of the time they don't have the sandwiches, me and my family are not going back, it's a waste of time I don't know how can you conduct business this way, it's a disgrace.

This company sells a high standard of coffee. The service however is terrible. I am a dasher and the put one cup of coffee in a bag thinking it would not spill. Are they this dumb. So I called to complain in order to do so. You must be on the phone for a minimum of 15 minutes this is how they weed out there. Complaints. I will simply pay to have my car cleaned and just never go back to this terrible establishment!!!

I just went to the Starbucks on Maple Ave., Burlington, NC. I waited an hour for my caramel frappe with an extra shot and when I received it after the hour wait, it did not have the extra shot which I was charged for, but I was not waiting for another hour to get one. Contacted Customer Service which told me to go back to the store. Terrible customer service, I will never go back there. They did not give me a receipt.

Overrated, over-priced. Was told today that I could no longer get a sandwich in that wrapper. New rule for my safety. It’s crazy. What safety for my benefit are they referring to? Stop going to Starbucks.

My go to has been the past 8 years the Starbucks in Trumbull White Plains Road. I love their people! Every single of them has been kind, sweet and always welcoming. They make me feel like family. I love them and am grateful for the staff they hire. Thank you.

I ordered the oatmeal and added blueberries. I was very disappointed that these were not fresh blueberries, but dried blueberries, but put them into my oatmeal anyway. I also ordered the nut medley and received the dried fruit instead, which I did not use since I already had the dried blueberries. Was not what I was expecting and very disappointed to receive wrong items after the upcharge for it.

Went into the Starbucks in downtown Hilo, Hawaii, and the experience was unacceptable. The staff refused to serve me inside, claiming their registers were “closed” and that they were only taking online or drive-thru orders. This was clearly false and came across as an excuse not to help. The customer service was dismissive and unprofessional, and overall the way this store treats customers is terrible. Everything about the service at this location reflects poor management and a lack of care for the people who walk in.

I went to order 2 hot drinks yesterday, unfortunately the barista didn't put a sleeve on the cups, I picked them up and burned 3 fingers due to the 180 degree water they use, big mistake by barista, considering how slow they were. I'm very very mad 😠 at how negligent the barista was, I spend a lot of money at this location and to be that ** and not put a sleeve on an extremely hot cup of coffee really is insensitive to customers. 😡😡😡

I want to share some feedback regarding my recent visit to Starbucks on North Druid Hills. On Monday morning, due to heavy traffic, I stopped at this store & went through the drive-thru. I ordered a coffee with splash of cream & raw sugar. But, unfortunately. What I received was mostly cream with coffee.

Starbucks store #6733. 9-27-25 9:54 am. Gave cashier my name, ordered 1 small regular coffee, 1 croissant and 1 banana nut bread! 3 items under Angie!!! Waited and waited! She gave me my coffee, and later the guy gave me my croissant! Ok where’s the 3rd item??? My fault because I should have checked my receipt and saw only 2 items on receipt and my name was missing!!!!

Recently I stopped at the Starbucks in Hendersonville NC (Four Seasons Blvd and I-26) and was treated with rudeness and disrespect. The barista wrote a very rude comment on my cup instead of writing the name I gave her. It was a first name, very simple, put the customer first if you want to have a thriving business. Be rude and snarky then you will lose business. I don't know who Nancy is or Kirk, up top it says "don't lose your juice", whatever that means.

Hello, I'm a woman who has recently been a frequent customer in a Starbucks at 815 N. Sepulveda Blvd., Manhattan Beach, CA 90266. I often have enjoyable talks with fellow customer Murray, who saw me enjoying a Madonna song being played on Friday, September 19, 2025 at about 5:30pm at the Manhattan Beach Starbucks. I told Murray that I like mainstream music, and I didn't really like the ** rap music recently played at the Manhattan Beach Starbucks by supervisor **. That doesn't make me a racist. I just don't like ** rap music. Different people like different types of music.

I'm transit driver for Pierce County. I am at Starbucks 5-6x per week to get my Spinach & Egg White Wrap & Caramel Coffee. All the Pierce County Starbucks know me. However, I went into a Starbucks on Mountain Hwy E, in Spanaway WA to use the restroom (coffee makes me pee 🤭). I was told I had to buy something. I said I do every morning, and asked if they wanna see my drink I recently purchased. They said yes, I went. Got my half full drink from my Pierce Transit work van.

Today 9/18/ 2026 Before go work I grab a espresso at the Starbucks across Fat Boys in Kailua Oahu near where I live today at 6:30am. I grabbed the same drink I always get but today there was a male barista with long black hair in a ponytail making the drinks. I sat down and had my headphones on my head but one side was off my ear so I could hear and fem guy barista starts talking $hit about me in front of the other 2 females working the register. He was saying things like “some of us have to work and don’t get to be on our phones all day" (I was dress in gym clothes).

I’m a customer at Target Rockville 5700. Bou Ave. I always get my coffee at Starbucks in Target store. I want to compliment two staff. They are Excellent job. I’m really impressed with their service. Her name is Tesha and his name is Caleb.