Instacart Reviews

I have used Instacart for five years, but I have had it. Groceries arriving reeking of cigarette smoke; a shopper with open containers of alcohol and an unsmoked joint in the console of the car; shopper telling me the store was out of my wine and Instacart does not allow them to replace alcoholic beverages (which is not true because I have received replacements before); promised refunds from Instacart reps that never appear and when I call back the refunds have not been processed; Instacart telling me not to use the app, but their website is not user friendly and extremely slow.

Forcing you to use a browser that has zero expectations of privacy (Google Chrome) just to use their site is a very hard pass for me. Customer Service was very unhelpful, and tried forcing me to use Chrome, because "their site is optimized for it." Spoken like an anti-privacy advocate if I ever heard one.

If I could give zero stars I would. I have recently been sick and I have two kids at home so I haven't been able to go to the grocery store because they're sick as well and I do not have a babysitter. I decided to use Instacart for the second time ever, my first experience wasn't bad. This was honestly the worst experience I've had anywhere in my whole entire life. I ordered almost $400 worth of groceries and ended up with $30 with the groceries when delivered. The app said that the driver had gotten everything in my cart and I was charged the full amount. He did not contact me that there was any issue. I watched him drop it off in the middle of the road had to run down so nobody ran it over. I have been calling them and filling out forms for a week now to get a refund which they keep denying me for. Now I have no money to feed my kids for the rest of the month. Almost $400 down the drain. The customer service is so incompetent. Nobody could help me.

Instacart is a rip off! They charge you astronomical fees for nothing that they actually do. Then they don't pay their shoppers enough, and expect you to tip them what the shoppers think they are worth. How does that work? I just received an order and the receipt was in the bag, it was less than what I was actually charged. When I asked the company about why they were charging more for my groceries, they came up with some reason why the store itself was charging more. Which is a lie! This is very disappointing that these companies keep using and taking advantage of people.

It says here Instacart is a reputable company. I find that hard to believe. I used them once. They charged about 50% over what it said before I hit order. They also wanted a tip which makes sense so I tipped 25% because I didn’t know what would happen. I live a little farther from the store so I figured that’s what I should do. The extra they charged had nothing to do with the tip. Then they only brought half the stuff. Bought sugar tea and things I can’t eat. I’m diabetic. $168 plus tip and I got the drinks I ordered (some wrong) but barely had enough food to cook 2 meals for 1 person. I wish I looked through the bags before they left but I didn’t yet know how they operate. The driver was really nice. Anyway I can’t even return the items full of sugar I can’t use because they won’t give you a receipt.

Do not use Instacart for your purchases because the buyers are not the same ones who will deliver. They do not check the identity of the buyers and this is dangerous. There are many of these scammers at the Costco store in Danvers, Massachusetts, and Instacart does nothing.

I have used this entity for many years. The recent change with them deciding this new priority and pay extra in order for the delivery or wait until the next day and pay. Nothing does absolutely nothing for the customer. This is a bullish way of trying to scam money from your customers. It is not your place as an enmity to deny. The service that you claim is supposed to be so glorious for customers who use the service as well as using these odd percentages On leaving a tip in order for you to gain more money from your customer. And not. Leaving the decision to the customer unless they are paying attention. This no longer is a glorious Avenue. I hope someone else builds an platform knocks this one out of the ballpark, where it could no longer serve customers and we get better options. Sorry, Insta, your time is up.

I ordered 87 and some change items. One which I ordered 1 items they didn't have but they only substituted one item..after complaining they gave me the amount of that but only would in credits for them. I never wanna order from them again and they overcharged me 30 dollars and they refuse to do anything about that...in other words they are thieves and I never will order from them again. I ordered from door dash and have NEVER had these problems. Instacart does NOT resolve issues and I am gonna report to bbb.

This is the biggest scam ever perpetrated on seniors, the elderly and those of us that do not drive here in Florida.. Or a combination of all of the above.. The upcharges they charge which are generally more than just 50cents border on retail shrinkage.. Instacart passes the buck on those upcharges and according to their website "Retailers set the item prices on the Instacart marketplace. While many retailers offer everyday store prices on Instacart, some retailers may set prices on the Instacart platform that are different than in-store prices".. So just who gets to keep that additional money/income Instacart or the store you are shopping at? Who's income statement does all of that additional income go on?

Never had an Instacart account. They charged me $99 to a credit card that I had never given them and then they argued like hell with me in order to get rid of the charge. Still haven't got my money back.

Instacart is an absolute scam. They charged me $100 for the annual membership and refused to provide a refund when I realized the mistake, because I had already placed an order for delivery. I intended to register for a monthly membership at that time, so that I could purchase groceries for the weekend. Of course I placed an order, under the assumption I was a had a monthly membership. Customer service refused to convert my membership to monthly, even though it's only been 5 days.

I joined the delivery service through my grocery store website. The first three deliveries were fine. This last delivery was a bust. The shopper marked everything I ordered as our is stock, but added a whole list of items I didn't order. My total before taxes and tip was $65. I received the stuff I ordered that was marked as out of stock. I did not receive the stuff that was added. I was billed $155.77. The receipt didn't hit my email until the driver was driving away. I had thought it was odd that I didn't get any texts at all before the delivery, because normally the shoppers text so often that I can't even get anything done until the delivery is finished.

I was significantly overcharged by Instacart and given a totally fabricated excuse as to why. Luckily I used PayPal and the short version is they over credited me. I have offered to pay them the small difference but have wasted untold time and emails trying to show them the problem. Fortunately I scanned my receipt from Fresh Market and would have had no chance at getting credited without it.

Terrible experience. I purchased a membership through Sprouts, but it was an Instacart membership. Cost the full $99 for a year. Turns out I could only use that at sprouts. Which makes no sense. It was an instacart membership. They also wasted over an hour of my time giving me the run around from department to department with customer service. Complete waste of money and time.

The app is connected to Walmart as part of Walmart online shopping and delivery. They never have a fully functioning app. I struggled to get the shopper to communicate respectfully. They put extra items in your order. Very questionable practice. I have had many of my food items not properly following safe food handling. There should be cameras in the vehicle showing the food handling practice and Go-Pro on the shopper for extra safety measures.

I was chatting with the employee about refunding my money. He told me 5 to 10 business days. I took the screenshot. Two weeks later I called and talk to someone and they said the same thing 5 to 10 days. So it has been a month and now when I called, they told me the grace period ended and they cannot return my money. Luckily, I had a screenshot to show them. It was their employee, and not my fault. They read off the script, this is what is written and this is what I have to tell you and they won’t listen to you. They really are not trying to help you. They’re just trying to get rid of you. I would never recommend them to anyone. This is ridiculous. Even IRS has better customer service, I wish I could give them 0 stars.

Things are more expensive on their app vs in store. They claim to have a satisfaction guarantee if you're not happy with something with/in your order but they're liars. Every time I try to do a refund or credit request in the app they deny it. I reach out via email. They are ignorant and deny it. I am done using them. I used them because some stores I like don't have their own pick up option. If they get better customer service and stop denying any of my refund or credit requests, I'll use them again. Until then they lost my business.

So expensive - even with the "special $100 a year membership." Worst delivery service ever. Even with my clearly written directions for delivery, I wind up searching all over the neighborhood for my purchases. Instacart customer service is utterly unhelpful and useless.

Please do not order from this site! They scammed me out of membership of $103 and refused to refund me when I told them I never asked for a membership. On top of that their prices are outrageous! I ordered two items for $12 and ended up paying $20 with service fees and whatever other fees they added. Bad customer service, scammers and high prices. I'm checking out a different delivery service. My friends warned me about InstaCart. I should've listened. The only reason I went with them was because of Costco, but definitely NOT worth the headache.

They are very high priced and make it extremely difficult to get a refund when a shopper doesn’t choose the right item or delivers only part of your order. They deny refunds for no reason and you continually have to fight to get anything back. Not only that they refund you in credit to your Instacart account which only applies to the purchase items and not delivery fees. Better to just take the time to go shop yourself. They’re not worth the hassle!

Some things in the order were what was ordered. Others were different types of the brand ordered (one original but ordered unsweetened almond milk). One pea soup can was dented. Expensive and not worth the money. Try other delivery services that are more accurate.

So tired of late deliveries by Instacart! I am disabled, and my car is having problems so I have to rely on Instacart or the disabled transit system to get my food. I am so tired of setting delivery times and the constant repeat issues of them NOT showing up on time or my deliveries getting delayed. The last time no one arrived till MIDNIGHT! Instacart gave me a 5 dollar discount for that baloney. I should have gotten a better refund for that.

Service is good, but I have one significant complaint. Their pre authorized withdrawals from my accounts are far higher than can possibly be needed to compensate for unexpected additions of cost; feels like float again, the practice of bankers refusing to cash certified checks for an interval of days, so that they can use the value of them as investment capital to themselves. Feels like exactly the same gouge, and I don't LIKE being gouged.

An Instacart driver crashed into a large stone custom-fabricated placard on a metal frame at the end of our driveway. He did not come back to acknowledge the incident or the damage. The placard is now unusable, and after a month of making phone calls, submitting a claim in writing, and calling multiple times, I still haven’t gotten a resolution (i.e., reimbursement for replacement) of my claim. In fact, I have not even been able to get a reliable update on where my claim stands. Emails are not returned, and Customer Service keeps punting to another “internal team” (Trust and Safety?), which they tell me does not have a phone number. Replacing the placard (materials and installation) will cost $572.00, which Instacart knows but has made no real effort to acknowledge and pay.

A driver stole $20 from the lobby in the building that was left by a Facebook marketplace employee. They won't refund the money. I filed a BBB complaint, they still won't refund the money. Very poor customer service.

This was supposed to be my 3rd delivery through Instacart in the last few years. After the 1st time I wanted to avoid them. After a few years I figured I’d give it another shot. That was tough but made it through. Today is the 3rd - from a different store than last time but only one store. I’m in a little bit of an odd area so I put extremely detailed instructions on the order. Every driver from every other service finds it. For some reason Instacart drivers have a very hard time. Today I could see she missed the turn on the map. So I messaged her.

The shoppers are lazy and rude. Customer Service is awful. I had them for 4 years too long, they don’t care about the customer. I tried to cancel with 5 months left in my plan and they said no! They keep the prorated 5 months I asked for. I was told you can only cancel 3-5 days after purchasing the 1 year plan.

Do not use Instacart! Their driver hit our light pole and covered absolutely nothing of the damage the driver did. They did absolutely nothing and there are major loopholes for them to not help you. TERRIBLE company.

I have paid for my Instacart membership for years. I am very sad to say, ever since you started off shoring your customer service, I have had nothing but a negative experience with the platform. Orders being accepted then canceled mid-way. Orders being accepted then shoppers suddenly having a change of mind, etc. It goes on and on. Just look at my account!

I will never use Instacart again. First, I waited nearly 2 hours and was never told that the driver's car broke down. Either get another driver to deliver it OR I could have easily gone and gotten the groceries from her had I known. They put on the order tracker the driver was delivering to another nearby drop off, NOT true. Secondly, the driver had been communicating from the minute she started shopping so she could have text me to let me know the status but chose not to and then she blamed it on Instacart for not telling me. Next, Instacart refused to reimburse me for the entire order plus I didn't get any groceries. Instacart said all you could do was reschedule the order. That is not acceptable and the customer service rep and her canned answers to my concerns were useless. My bank has been notified to stop the payment on this order!

Rip off and scam. Convince you for free trial membership and then start charging you afterwards because they know people usually don't read the detailed term or forget to cancel within the trial period. You cannot cancel it.

Free delivery my butt! You pay $99 a year and by the time they’ve added the many levies, fees and taxes to the bill, you’re better off shopping online from Save-On and paying the $10.95 delivery fee, and where you aren't required to pay tips. I’m definitely cancelling my subscription and hope to point this matter out to all my friends and family who (like I used to) believe they’re getting a good deal from Instacart.

Wrong same-day order delivered from Costco. The delivery guy "no habla Ingles" when the wrong order was pointed out. Customer service totally unhelpful but did refund the money eventually. No gesture of goodwill or compensation for inconvenience. I suspect Instacart employs a lot of undocumented workers for these jobs - and ought to be investigated. I have nothing against people trying to make a living but the Instacart management should be held accountable for any violations of the law.

Instacart customer "service" at 888-246-7822 is staffed by rude, incompetent people who speak such poor English that it is virtually impossible to understand what they are saying. They also are unable to understand well spoken English. There is supposed to be an opportunity to evaluate their service at the end of each call, but if they anticipate negative feedback, they skew their survey by preventing you from providing the feedback. When they anticipate negative feedback, they refuse to disconnect at the end of the call, making it impossible for you to provide negative feedback after the call.

I have never had to review any shopping experience like this, ever! I’m on a trial FREE SHIPPING APP and was accidentally given a paper receipt for Kroger, that amount was $83.60. Instacart charged me $109.20! I got free shipping but they charged tax while the store didn’t! I saved $12.96 at Kroger but only $2 with Instacart. Everything is bad, they have their own price list on the app, they are going to charge you for shipping and $99 a freaking year as well as no sales items! Who needs that? I had one more week on the trial and have canceled them and that creepy app! Don’t walk away from them, RUN! The paper receipt is crumbled so I can’t get a photo, but thank goodness I have it or I would have been repeatedly lied to about everything!

Have only used them twice but that last time was a ducie! Do not use them to buy you groceries, I believe the shopper who purchase my food items stole the steaks and the eggs I had paid for because the items were missing so I had to call the supervisor and tell my story. -- When the groceries were left at my front door, the shopper didn't even knock on the door and left groceries sitting under the hot summer sun of Las Vegas. Their website does not let you check on the items you've added to your cart until you pay for it. I had a Pkg. of Baby Back Ribs for $13.75 and their system charged me $35.23 for the same item. Once I received the groceries there were 3 expensive items missing; Two stake packages for $18.00 and eggs for $5.99 missing from the order.

I've been using INSTACART for months. They recently sent a confusing email to verify account information and it led to my account being deleted. I call their senior help line. They could not do anything and said I should email to privacy@instacart.com which I did. Privacy@instacart.com sent me and automated reply that I should email help@instacart.com which I did. the reply from help@instcart.com said I should login to the help website, login, and submit my question. The problem is that I can't log in because my account was accidentally deactivated. When I try to log in, it asks for a six digit security number sent to my email. When I add that number to the login page, it says my account is deactivated and further instructions on unlocking will be emailed to me. But that email never comes.

No issue with the shopper, my issue is with how Instacart is ran. I have an order to pick up today from 1-2pm. For whatever reason instacart decided to have the shopper get my 20 items together at 8am! One of my items was a covid test because I currently have it. Which is why I was using this service anyways. But because of the really bad timing of getting my order together, the shopper couldn't get my tests because the pharmacy doesn't open until 9am. So I was forced to start a second order, which means I pay even more money to get my tests. Otherwise they were going to try and blame my shopper for the companies bad policies and make them put it all back to start again. I'll never use this service again after this. These companies are out of hand with their own bad policies and then trying to thwart blame by putting it on the shopper. Gross behavior Instacart.

InstaCart is a true ripoff. They actually overcharge and blame the grocery stores. They will allow replacements and refunds if items while in the grocery store but will not allow shoppers' cards, allowing them to rip people off every second of the day. I discovered this when I received my actual receipt. If you are not using InstaCart, don’t. If you use InstaCart, cancel. I truly believe that there will be a class action lawsuit against them. Their time is coming.

My last two of three grocery deliveries never arrived. My door is hidden around a corner and I never have stolen items. I was told a picture was taken as proof of delivery but they refused to show me the picture. I don't believe Instacart is doing enough to weed out problem drivers that may steal items.

Never use Instacart again. They hire poorly trained shoppers and the customer service is useless in resolving a problem. Couldn’t even find items even after I called the store to confirm they were in stock. Pitiful. Shopping multi orders. Rushing and could care less.

I used Instacart a couple of times. It was okay. I didn't like the fees. Then more from the driver of your order. I canceled my subscription in June then 2 months instacart took out money from my bank account. I did speak with a rep of instacart trying to say that I renewal my subscription again. Now I'm just waiting for my refund.

Horrible service! Do not waste your money! The whole point of Instacart is to provide convenience to those willing to pay for the service. After I paid for my annual membership, Instacart randomly flagged my account for fraud (which was ridiculous) then automatically deactivated my account. Instacart of course did not automatically refund me my membership. I have called multiple times to the only number I can find for customer service and they refuse to refund me my membership even though they deactivated my account for no reason. Do not waste your money on this service. It's a total rip off.

Terrible experience. They were 30 minutes past the pickup window and couldn't get a shopper so they said they would give me $5 as a credit. I was already home and would have had to drive over an hour again to get the food, for a $5 credit...."when" and "if" they could find a shopper.

Dumping the stores who use only Instacart. Instacart delivers to wrong house, delivers items with missing parts, wrong items, and defective food packaging just name a few of the issues. Then says when you request refunds “Since we received a high number of order issue reports from your Instacart account, we can’t approve your refund, credit, or redelivery request at this time.” so after filing an appeal with detailed proof, the response is “We reviewed your appeal request and order information. We decided to maintain our decision to not give you a refund, credit, or re-delivery.” I can’t afford to do business with them. Sorry Sprouts and COSTCO.

They inflate the grocery stores fees and then calculate your delivery fees after that so they are double dipping. I have receipts to prove it!! They are telling me it’s the grocery store's fault, however, I have the actual receipt because the driver accidentally left the receipt in the bag.

Had the most horrible experience with them. Bought their Instacart+ service on July. Then around after 3 weeks, my account was locked while I was making my weekly order through their website. The prompt says to contact their customer service to get unlock instructions so I did. They asked me a link to upload my identification to proceed with unlocking.

They claim my order was delivered but it was never delivered! They refuse to refund me and provide proof of delivery. And then they discontinued my account! Thievessss! They will not respond to any emails now, zero communication. Customer service has been completely unhelpful!

This is the worst company I ever met. I had an issue with one of their shopper who stole two bikes from my neighbor’s house in one time he came to dropped off an order and I contacted the support 4 times. And they not only offered me 5 dollars in compensation but every time they said they will contact me to follow up the problem and never had a respond back. Today I spent more than 2 hours in chat with one of their associates and told him/her more than once I won’t leave until they give me an answer and if he or she end the chat is under their responsibility because I won’t give my consent until someone has something accurate to say and this person just ends the conversation and let me in the same position for 4th time. Oh, and I don’t want to forget to say that I paid 99 dollars for a membership and not only all the products are more expensive in their site but this is what I get from them.

Non English speaking illegal immigrant (do not get me wrong, I have zero problems with immigrants I DO HAVE A HUGE PROBLEM WITH NON ENGLISH SPEAKING SHOPPER WHO DID NOT COMMUNICATE, LOST AND I GAVE INSTRUCTIONS IN SPANISH. 45 MINS LATER STILL NO GROCERIES, I was charged for fast fee $8.00, I was charged for items not delivered, organic fresh fruit was ruined! Instacart I AM NEvER USING YOUR SERVICES AGAIN! I've been a loyal customer for years. BYE.

Don't use this service! I tried this service once and they charged me $113.85 for an annual membership fee that I didn't want. I went to their site a few times and couldn't find any place that said I was a member. They refused to refund/cancel the membership since they said I called 5 days after the 5 days they give for cancellations.

Straight rip-off scam artists. They literally have a recording confirming their manager approved a full refund of my order and now for days are lying about it and dropping my calls. You are vile, disgusting, downright evil people that will get what is coming for being so dishonest.

I had a membership for 4+ yrs and most shoppers selected excellent products and communicated well. Very few poor products and customer service always credited immediately upon any issues. In the last year - pricing went much much higher over in store cost and when they sent me a special renewal rate for my membership via email - click the button for it on my account it - it would not honor - even customer service could not explain why / just told me there was nothing they could do about it. They lost my membership. All good things come to an end.

Instacart is horrible. The worst experience ever. I joined them because I had shoulder surgery eight weeks ago and from the very first day they screwed up. I had a membership, but they were constantly forgetting items they were showing up late. I think one instance where I got a good order then I was in my sling and I had to call. They gave me a credit but then they argued that they never gave me the credit and it was on my phone so I finally hung up the phone. I tried to get someone who was management but I can't so now I'm calling an attorney.

This company steals!!!! I did not receive my Pedigree dog food, and am being told I cannot have a refund. That is stealing. The driver even sent a picture showing they delivered my order, it clearly does not show the BIG bag of dog food on my porch, I also have video of the delivery! No BIG bag of dog food delivered. Dog food is not cheap! Disgusting!!!! This is stealing! Instacart is stealing. Thieves! This is not ok!!!! Looking at all of the other complaints on here, hard to believe this shameful company will last if they continue robbing from people. I feel as though they are questioning my credibility or something. Hmmm got video of the whole delivery. I work for a cancer center, I am a good human being that was just robbed blind. Great job Instacart proving to people that you are a lousy company that steals from consumers.

I patiently waited over an hour and a half for the order to be delivered but, the delivery person would not ask for me at reception and simply canceled the order in just a few minutes. I don’t think he/she even tried. Disrupted business as I had to place another order and wait another 2+ hours for delivery. Then I get an email stating that I’ll get charged $15 because it was my fault. I was present at the location I put in, the delivery person simply didn’t bother to try or ask for me.

All works well as long as you get lucky and your shopper delivers the order as placed. But if you have a problem with the order, Instacart is the worst customer service experience I have ever had. 1. Submitted request for missing items and items from someone else's order - got a reply about "unable to match the sales price and coupons". 2. Submitted another request on the same issue - got a reply that "sorry you were overcharged for your items". 3. Requested supervisor - she calculated amount of refund due incorrectly. 4. Requested redelivery - had to spend 40 minutes on the phone because the previous supervisor "did not have ability to schedule re-delivery" and only gave me an option to place another order but - no free delivery due to the order amount is below $35 and would have to pay service fee and tip the new shopper again.

I would give a 0 star if I could. I was provided with the store receipt in my grocery bag which I compared to the costs I was charged on the Instacart site. WOW! $26 for 4 organic apples (the most I would pay in store is $6)!!!! I called to complain about this to which they indicated the costs per item on their site is "different" than in store. Different, you mean vastly overpriced??? What a scam!! Also, several of my products were spoiled upon receiving. This is a total scam and shoppers need to be aware that all of the prices are ridiculously overpriced compared to what you actually pay in store.

Less than one star if it was available. I have had a free Instacart account for years as it's the only way to schedule FREE pick up orders at local stores such as Publix. I hadn't used this since 2023, obviously things have changed. I was completing my order with a pick up time when I was prompted to sign up or sign in to Instacart to complete the transaction, which I did. Later that day I was going through emails and I see one saying thank you for signing up for Instacart+ for a $106!!!! What??!!!!

I had foot surgery so I couldn’t do the shopping myself. The actual shopper was fantastic, but Instacart fees were brutal. They shopped at Costco and I had deliberately asked for that day because it was the start of their coupon sale. Even though I paid with my Costco Visa I didn’t get a single discount. However, they did charge me additional fees above and beyond the original order. This made the purchase extraordinarily expensive and one that I will never repeat, meaning I will never use Instacart again. Period.

I have been trying to get Instacart to stop a subscription which I never chose. They are charging me $45 a month. I would never had agreed to that. I am on a fixed income. I don't even use instacart anymore, they always make mistakes, bringing me the wrong products etc. They say my subscription will last through April 2025 and there is nothing they can do about it. I cannot afford this and never agreed to it. There must be a governing body in Florida that can help seniors with this. This company is a total scam. Stay away. I would give them no stars, but that is not an option here.

Instacart is a hack company that unabashedly doesn't care about its customers or has any sense of responsibility for its actions. I purchased two Instacart gift cards from a Costco promotion, but when tried to use them my purchase got cancelled and I was locked out of my account. I contacted the security department (who I'm convinced is an AI bot) and provided the required ID photos but they still haven't unlocked my account in over 3 weeks. I called their customer service and talked to a girl who worked from home and has no connections or idea how the company worked so could do nothing, and then hung up on me. I'm stunned that a well respected company like Costco would partner with them! NEVER use Insta-FRAUD, they steal your money and then leave you hanging with nothing to show for it.

Terrible customer service (Syed) and terrible company to deal with. I will never be ordering from InstaCart again. My paper grocery bill was 162.25, And additional delivery charges 2.99 plus $10.42 plus tip 11 and tax .84 was 25.25. Total should've been 187.50. Instead, I was charged $218.36. Overcharge of $30+. Customer Service would do nothing about it. What a rip off. I will never use them again.

In the past month, I have been overcharged a total of about $130 from Instacart. I got double charges on my credit card. At one point one of the shoppers charge me $25 for a loaf of bread and thought it would just slide. Not to mention the amount of orders that never gets delivered and I get charged for. Customer service is complete joke.

SENIORS BE WARNING!!! Do not join Seniors Instacart program, it is quite misleading. I was happy to use their 14 days free try out. What I did not realize was once you gave them your credit card to order something at 1st time, they save your credit card info. After 14 days, most seniors won't remember 14 days TRY OUT is over. I ordered something on 15th days, I am happy there is still no fee because the ad shows "first 3 orders are FREE delivery fee". Then immediately they used saved credit card to charge me $99 membership fee + TAX=$107. Called them within 1 min after their email, the girl is well trained to say "not refundable.". In addition to that Why is there a tax to membership?

Instacart is by far one of the worst apps in America. Not only do they tax every item you purchase but the delivery is typically 10$ not including service fees which also Range from 6-10$. I placed an order and not only did my driver show up with absolutely nothing he blamed someone else for the reason my order was missing. THEN HE DROVE OFF AND STATED THAT HE DELIVERED MY ORDER TO ME WHEN I NEVER RECEIVED ANYTHING. SO NOW I PAID 50$ FOR FOOD NEVER RECEIVED. THEY STOLE MY MONEY AND MY FOOD AND CUSTOMER SERVICE DOESN'T EVEN EXIST. This is by far the worst customer service and shoppers in America.

I paid for an order under priority delivery. The order was never delivered to me. Instacart team member confirmed this. I was made to fill out a form in which someone would get back to me within 48 hours to “possibly” redeliver my order. I'm pregnant and don't have any extra money to spend. I rely on Instacart because I live in an apartment community on the third floor with no elevators. I've now canceled my membership with Instacart indefinitely and will be leaving this review on all possible platforms. To deny me a same day delivery when I have provided all the proof in which instacart themselves deemed as truthful..and to still be forced to wait up to 48 hours to get my food is ridiculous. I now no longer want to use Instacart ever again and I want my money back!

This company has zero customer service! I had a few items missing in my order and when I filed a dispute I got a note saying I’m suspected fraud, my account is disabled and I’m not eligible for a refund. Good riddance, I won’t do business with this horrible company again.

Hello All. We have been using Instacart for the past two years and recently they charged me 99$ for membership fees. I spoke to the customer service asking them to cancel the service as it was charged to a different card and the subscription this year was not intentional, the customer service representative response was very poor and substandard. They never cared to listen what my problem was and what I am asking for. They just keep saying that they can't refund the money. Is this the value you provide to customers and boast about your customer service? I lost my 99$, that is fine but I am not signing up for Instacart again.

No, they are NOT legit. DON'T DO IT!!! We’ve been using Instacart for years but recently got ahold of several paper receipts for our orders. Pay attention, folks, and stop using this service. If the store price is higher than what the site shows, you will be charged the higher price. If the price in store is lower, or your rewards card offers a discount, Instacart will not give you the lower price and THEY WILL KEEP THE DIFFERENCE. Class action, anyone? This means at least millions of our dollars they have stolen. Just sayin’.

I’ve been an Instacart customer for over six years and they got me through Covid with flying colors! Over a month ago I received an email saying that I better check my account because there was fraudulent use. My account was locked and I’ve been unable to ever get in again. I cannot talk to anyone in the fraud department. They are insisting to have me put in my license on some random link, instacart said it is similar to showing your license at the grocery store! I have never had to show my license at the grocery store! What a lie and they don’t need to see my license I’ve been good for six years and I’m not buying a car or buying a house. The customer service rep said he has 30 such phone calls just today! What is happening with Instacart? They’re locking everyone out of their accounts!

Bought a $150 Instacart gift card. They allowed me to redeem the gift card and place my order with The fresh market. Then they canceled my order. They said there was suspicious activity with my card. They shouldn’t have even asked for my card because I was using a gift card. Went through the verification process. Pic of my ID and pic of my card to “prove identity”. I get an email back saying my account will remain locked and their service is not available to me anymore. The gift card is nonrefundable since they allowed me to redeem it. So they have stolen $150 from me!!!

Instacart has fraudulently charged me higher prices after checkout and refused to refund the difference. Instacart has refused to refund me for missing items when their own employee's delivery photo clearly shows the items in question missing. Instacart neglected to take action when a delivery employee threatened my husband upon delivery, screaming and cursing at him on our property. Instacart customer service agents hang up on you. Instacart does not permit customers to speak with appeals employees, so when you file for refund on damaged/missing items and they don't give your refund, you cannot pursue the issue in any manner. Instacart claims they issued refund and no refund is sent! Ever. Worst delivery company out there.

I called today 7/8/2024 and told Ms. ** my financial situation and how my payments from my CitiVisa Bank Costco Card from anything due on 6/20/2024 have been revoked including a purchase on 5/25/2024 for about $137.69. Was placed on hold for over seven minutes. I was trying to do the right thing by apologizing to the supervisor. However, I have to resolve this same issue with other vendors and wanted them to have my contact information in regards to the situation. I now know maybe doing it myself might be better.

I've tried several times. The idea is good but the execution is really bad. A waste of time! They give me a coupon. I use it. The order is then cancelled. I don't get the coupon back and will have to wait 7 days to get money back that the took in an instant. InstaSteal should be the name of this company.

Today July 3 2024..placed small order with Instacart from Fred Meyer.. The shopper didn't follow my delivery notes and got lost in apt bldg.. The notes included directions and suggest asking the office staff for help... He message he wasn't gonna go back to 1st floor to ask for directions so the shopper left my groceries on a ledge somewhere and sent me a picture. I called customer service 3 times was on hold quite a while.. 1st call I was told I would receive an email about my refund.. Didn't get it.. 1 hour later called again and was told my account was under investigation and I could not get a refund for the groceries I didn't receive. I made a 3rd call. Was told I could not get a refund because I have complained too often...

They’ve cancelled every order that I really, really, REALLY needed. I cannot fathom how they’re still in business, but I bet it won’t be long now. How do you just cancel an order that’s already been paid and not even tell the customer??

NEVER USE THIS COMPANY!! I have had my account locked by Instacart. While trying to resolve the issue I have been told multiple times today that this company has departments that they have no communication with! I received an email requesting my DL for Identity Verification. Did that, no problem. Now they are demanding I send them a picture, actual photo, of my bank card.. which I would do if I could talk to someone and prove that there is a human on the other end of that email. I was informed that even the corporate office in CA cannot communicate with this specific dept. I refuse to send ANYONE a picture of my bank card or info that could possibly open my account up to fraudulent charges. This is not a legal request in my opinion and very poor business practice. The Supervisor at the corporate office also informed me that not 1 single executive actually works at the corporate office or is ever available for communication.

I canceled my account with them. Because they charged my account from a totally different account. That I didn't authorize them to charge. I will dispute it with my bank asap. They charged my account through Klarna.

They signed me to a 1yr plan at $99 dollars. I tried to cancel over and over again! But they refused to cancel my plan! I told them that I got an email for a free trial! But when I got to the page it quickly signed me up for a 1 year contract! I told them if they could at the very least change it to 1 month, they again, refused! This is by far and above the most crooked, shady and unprofessional company ever! I will try to dispute the charges with my bank but who knows. All I can do now is rate them down in every single place that I can, since it's the only catharsis I can find without violence.

Well people working with them are trying to do a good job, but the app doesn't work so those peoope can't actually do their jobs. Instacart does not want to talk to you either making it impossible to talk to them. Major cue for Bad Business. It would be so useful, but if it's predatory then it's nothing useful. So Sad..

Now, first off I was an Instacart customer since 2020. I overall, had very good experiences. I always tipped 25% to 30% when the service was great and 15% to 20% when it was just average. The delivery in my area was pretty decent. There were times for delivery there were important items I needed for that day were missing. They always refunded me. This happened maybe once or twice. Pick up at Aldi never a problem. My last delivery. AWFUL. The shopper quality has really gone downhill..First and foremost the order was over an hour late. I get it, things happen. Now I would have been a little more forgiving but MY COLD ITEMS WERE ALL RUINED. This shopper DID NOT keep items in a cooler and was doing several orders at once. (According to Insta cart).. So I did get credit only for my mostly ruined order. Oh and the milk smelled like fish? WTH?

I placed a grocery order which uses Instacart. I received a final receipt which accurately reflected my order and the items delivered. However, when I checked my online grocery account, I noticed that the amount charged was different and significantly higher than the final receipt provided at delivery. Additionally, my online account shows that every item I ordered and received had been marked as substituted with random other products, which is incorrect.

First and last order. These people had me wait 2 hours for items to be delivered. Then called and cancelled after they already charged my card. Received a call from some place in a bad part of the world who could barely speak English (and did not speak Spanish). Unacceptable.

They run late and don’t care that you might have had to change your own schedule to meet them. Then another person will start the order and have to substitute items but sometimes the first shopper says he can’t find something and just gets something that looks close. Then, the first guy might bail and the second guy take over only to find the items (was the first guy even in the store?). Their customer service is awful and I have no idea why it exists. I got treated this way and I was a member. Too many problems for too much crap. Cancelled. I would suggest no one use them. They are kind of scammy. Just have the store deliver it or have the order prepared for pick up.

Today I got sick while shopping after completing the first of a triple order at two stores. I contacted support because I knew it wasn’t best to proceed while actively throwing up! I stayed on the line with the agent until the return was done and the bump was given. The bump was then immediately taken away and my account is under review. Before this I had a 0% cancellation rate and have a 5 star rating. It’s unbelievable to me that the best shoppers on the platform are banned temporarily and have money actively removed from their account due to a personal emergency- actively getting sick. In the future, I will no longer contact contact support for any reason since they are obviously more of a hinderance than actually supportive. I will also be contacting news outlets to share that this is the expectation of Instacart shoppers.

They are scammer. I canceled free trial subscription long time ago, but they still charged for my subscription. When I talked them, they said I didn't cancel it and they refuse to refund the payment. They provide free trial and then even if you cancel membership they keep it, activate and charge $80 annual fees.

Incompetent. Never get the order right. Most recently and the LAST TIME FOR US waited 2 hours and they say it was delivered. Call support, put on hold, finally told us it will be 7 to 10 business days for a refund.

Instacart customer service lies. They say they will issue refunds, when they make a mistake, but it never shows up in your account. I keep getting overcharged, and they say they will fix the problem, but they don't. They only ever offer a $5 credit to EBT clients, even if the mistake is greater than $5. Also they overcharge extremely for weighted items. They charge you for 2 pounds of meat, when you only get 16 ounces. Shady things like that, and when you bring it to their attention, they say they will fix it, but never actually issue the difference. I never had problems with their service until I put in my EBT card. Now, they treat me very differently. Shame on instacart.

ITS A SCAM! I ordered from Instacart after buying a certificate from Costco. I received a message saying this and I quote "Robandeep K, your instacart shopper. Hey some of your items are not available, they are restocking so if it's fine with you I can get your order rescheduled for a couple hours later." I responded 1 minute later and I quote "That's fine". 4 minutes later I received another text saying we are sorry for the inconvenience but we had to cancel your Costco Canada order. Your refund is in progress." I called Instacart as soon as I seen this message. The lady told me she was able to stop the cancelation and had rescheduled my order for later that day.

As a chronically ill person I thought I would be able to rely on Instacart to make shopping easier for me, and I pre-paid for a full year of the premium (plus) membership. That was a mistake! I've had bad shoppers that don't look for replacements, and even had to go TO the store in person to return something because by the time I had opened it (it was shelf-stable peanut butter) Instacart said there was nothing they could do. I cannot get over that they won't help me address this one bad item because it's been more than 5 days since purchase. I then immediately reached out to cancel my membership and get a pro-rated refund and they declined that also, stating there was nothing they could do.

Two horrible things about Instacart:

If I could give Instacart a minus number review, I would! This is the WORST company I've ever had the misfortune of dealing with and their customer service is horrible. After placing an order with them for Sprouts, the shopper took SO long to get me my food that everything frozen or cold came warm or at room temperature. When I reached out to the company for a refund of these items, they blatantly refused to refund me on any of those items. This isn't the first time it's happened, but I guarantee, it will be the last. I would highly recommend you never ever use this company because if something does go wrong, they will not reimburse you! They don't care about you or the money you spend to have a membership with them. THEY ARE THE WORST COMPANY I'VE EVER HAD TO DEAL WITH AND WILL NEVER USE THEM AGAIN.

Pay close attention, Instagram gives NO return of EBT funds nor Instacart account credits when the order is incorrect or incomplete! My order was missing $19.37 of products but the refund was only .$45.... 45 cents. It is theft of benefits that elders cannot afford.

Instacart provided me with the refund today for the missing item.

Instacart has to be the worse app in the history of delivery services. I’ve had an ongoing issue with my account for about two years. Customer service has no information (not even supervisors) to help in the matter. They don’t have a direct line for you to communicate with anyone. While trying to resolve my issue the agent rudely ended the conversation without resolving any issue. After a year of fighting this matter, I asked the team to just delete my account. They informed me that I am now under investigation and my account cannot be deleted. DO NOT DRIVE/WORK FOR THEM!!!

I've used Instacart in the past and sometimes things happen and there is a mistake. Normally, they refund the money. Today, I was missing an item to my order and notified them. However, customer service sent me an email with the following: "We reviewed your request, and unfortunately, we can’t issue any refunds, credits, or redelivery for this order. If you had an issue with replacement items, you can avoid future issues by updating your replacement settings." So, basically, they are stating that they can now steal your money and not give you an item, replacement, nor refund! I'll never shop with them and do my best to make sure that others know about this. I would upload an image of a paper receipt but I only have it via email and online and it takes up more than the full screen.

One of their shoppers is trying to find… One of their shoppers is trying to find out if I have an alarm system. Thomas ** in El Cajon beware. He is not the one in the photo who is delivering. He is calling sheriff to see if I have an alarm system. Only explanation it someone trying to set us up for some sort of theft. I have videos of the person who delivered and it is not the guy in Instacart picture. He has been reported to instacart and to law enforcement. To Thomas if you read this do not come here. I warn you, you will not meet with anything good!! Date of experience: May 17, 2024.

Instacart lures people in with offering free delivery then signs them up for yearly membership of $111 and more that wasn't requested. There is no e-mail address provided to contact supervisor. If you want to call them the number is 1844-981-3433. They are extremely difficult about returning my money, even though I didn't use their services not even once since they enrolled me in a membership. Dishonest business, not transparent, I won't be using their services.

Scammers are allowed to shop for customers and Instacart does not escalate these issues. Poor response to serious issues. Purchased an order today. The shopper checked out and started to head my way. I thought changes could not be made, but this shopper was able to replace two items I had for 14 pairs of shorts for each item. Adding an additional $350 to my total. That was 28 pairs of shorts! I don't know how they are allowed to make changes to the order after they checked out but Instacart allowed it. I called customer support immediately and they have not resolved the issue. I sent screenshots of the chat and they see the original charge order. It's a $350 difference from the original charge so it's obviously a scam.

Giving them one star was the only option, other that to say they SUCK. My first time ordering, waited until the end of the delivery window, (ok) then delivered to the wrong address which is quite clear from the pic taken in front of the wrong address. Driver told me they have to leave the order that has delivery address and was no help. My order was placed correctly and I did not receive the items at all. THEN, there re no refunds until 5 - 10 business days on an order I never got. Customer Service sucks too. DO NOT USE IF YOU VALUE YOUR MONEY.

I bought grocery on Instacart. When I receive the products I got actual receipt of the store and I paid more on instacart than the actual bill was. Called customer service regarding the issue but the answer provided by the agent was not satisfactory. I will not recommend instacart.

Used to be good, lately the person delivering has not been the same as on the account, and they have delivered produce that is already starting to spoil. Today the delivery that was supposed to happen, just plain didn't happen - no update. I kept the order but removed all perishables, and now I'm rethinking that.

I definitely would shop myself. They do not refund half of my stuff that shoppers get that’s wrong or rotten?? Waste of my money. They also up prices by a lot. I would not recommend this place once so ever!

Do not use this service. They got my order totally wrong. I called them to refund me and to take me off their service. A week later I get charged $110 on my credit card for a membership I never authorized. I get put on hold for an hour to try to reverse the $110 charge. Please beware of this service.

I ordered flowers to be delivered thru Instacart. The flowers that were received were not even close to the ones that were paid for. I messaged Instacart and was I would see my full refund in 5-10 business days. I did not receive a credit on my card. I called back in and was told no I still have to pay the service fee. I would not recommend use this service. It’s a bait and switch on what products are received and they then don’t follow thru with that they say they are going to do.

I placed an order on the Lowe's app (Maple Shade, NJ store), it was for 6 flowering hanging basket plants. I placed it @ 2am (home delivery by InstaCart for $15.00), plus a tip of course. App said delivery between 8am-8pm, great, don’t go to bed. This was 5/17. At 2:07pm, got a text from #**, Sergio R., “item is not available”. I replied “which item? There are 3 different ones.” Crickets. “I asked workers, item out of stock.” I called Lowe’s, spoke to Rebecca, Nope, items in stock, ready for pick up.

This company is a thief! More than once they have taken multiple transactions from my account. I had to fight tooth and nail for 2 weeks to get this issue resolved because they insisted it was incorrect or it was my bank. After finally getting to speak to someone that was somewhat competent, he was able to realized it was indeed their fault. He was able to get a refund back to my account but for the incorrect and lower amount. Insisted that was all they could do for me. And now I have to wait 10 business days for my money to get back into my account. Their services are a joke!!!! I wish I never used them but unfortunately I had a broken foot and not a lot of options. Avoid at all costs!!! Unless you want to wait up to a month to be refunded the incorrect amount. Nothing like paying (literally) for their mistake. Now I am still out money because they couldn't do proper math and refund me the correct amount.

I understand something missing every now and then. But not every single time. And then they issue a credit, so I have to order again. How is this a convenience if I have to chat with them every single order to get "credit" for missing items, and then to find out why the last "credits" went missing? It's ridiculous. I'm done.

Multiple problems with deliveries. Deliveries late. Deliveries went to wrong house. Found container of food once in my driveway broken (ricotta). The last straw was that I was forced to cancel my order due to the shopper being late and he charged me a $15 cancellation fee, which they would not waive! My delivery timeframe was 11am-1pm and shopper tells me it’s coming 1:30-2pm!!! Needed by 1 pm as items were for a party. I will never ever use Instacart again. Worst service ever!! People canceled my membership!!! Save your money. These people do not care about good service!!!!

The delivery driver stole the items. They marked as delivered. This was a gift for Mother's Day and the individual was waiting for it. When it was marked as delivered, she went outside since no one rang the doorbell. No one was outside. The rep stated they would redeliver and then received an email. The appeal was denied. I wasn't aware of an appeal. I requested that this issue be escalated and to receive a phone call. No one has reached out via email nor phone.

I joined Instacart as a shopper. Went through the background check and got started. In 4 days I was able to get one order. This was a heavy grocery shop that included multiple heavy items including flats of pop. Customers order and instacart shoppers hustle to buy the best quality items and deliver to you as quickly as possible. Sounds great right? Sure.. for the customer only. I was paid $8 to work 1.5 hours from start of shop to delivery. Customers don't tip and these hard working people that so desperate for a dollar that they sit and stare at their phone for something to even cover the cost of gas ... 4 days I have made $8.

We begin using Instacart during the pandemic. For the most part, we were pleased. Recently, service has sucked! Two times they have embarrassed us. First time the order never arrived, a complete no show. I placed the order the night before for the next day mid morning delivery. The web-site showed a 10 AM delivery window. Through-out the day, the time slot kept sliding to a later time. The order never showed up. I canceled at 8PM. Mother's day, I did not add the steaks to my order. My mistake! I added them a few minutes after I placed the order. I thought all was good, even received an acknowledgement from the shopper.

Do yourself a wonderful favor and never use Instacart. The shoppers come late, deliver damaged and very expired foods. They even drive across your lawn to save a few footsteps. One actually drove clear across my lawn and parked in directly in front of my front door. I have photos for proof. Instacart doesn't care about the customers, only themselves.

Instacart does not value gift cards. I added a gift card to my Instacart account for them and they charged my debit card customer service. They told me I had to use my gift card next time. I told them to cancel my order then I replaced the order, select the gift card again and it did the same thing. I wait for my order and contact Instacart. They told me there was no way to refund my money and use the gift card. I had to use the gift card order after 45 minute hold. The magic is on the phone and tells me that I have to deal with it because there’s no way to switch out my method of payment. I was supposed to click the button that says use my credit. I told him that I did. I also screenshot it it and and inform them that I could send it to them.

This company is VERY deceitful. This company is deceitful and their customer service is a joke. They are lazy and don't want to help with anything. When items are missing, they have promised credits, because obviously you shouldn't have to pay for something you do not receive, however, they tend to NOT give that credit. I have had to call several times, deal with AWFUL customer service. Their fees are ridiculous!! DO NOT USE THEM. THEY ARE A DISHONEST, HORRIBLE BUSINESS!!!!

I have used Instacart around 10 times in the last 18 months. I only would do an order of at the max 15 grocery items. Twice I had tried to do a large order with a nice tip. What happens is the shopper, for whatever reason perhaps decides the order is too much trouble and all the sudden the store doesn't have 20 items. What also was disturbing a few of the shoppers were wearing a "keffiyeh". Never wore these items of clothing until recently. The incident that made me delete my Instacart account was my order this week was delivered by someone different, it was not the shopper pictured in the app. Also this person did not reply to the chat.

Such a scam. They would not refund the annual membership, even though it was within the 5-day policy. The live chat kept saying "the system" wouldn't let them. Then I phoned and got passed on to two different people, who put me on hold for half an hour, claiming to talk to a manager. Then I was given a ticket number and told someone would email me within 1-2 days to resolve the issue. No email. I just called again, and there was no record of the ticket number, so I have to start explaining all over again. So far, I've been transferred twice and now told that no one has the authority (not even a supervisor) to refund a membership. Also, on my last order, I paid the express fee to have the order delivered by a certain time. The shopper then told me they would be two hours past the guaranteed delivery time.

Very first use of Instacart. Shopper sends me text saying she left my groceries at the store, and never checked me out!! Then sent a "delivered" text to me! Elderly person w/ desperately needed food!!

They double charge your account and don’t reimburse in a timely manner or respond to emails. They don’t have an easy way to contact customer service and actually charged me twice so my account went in the negative - terrible customer service.

I tried signing up for Instacart on a month to month basis. They automatically put through an annual fee! I thought fine, I will probably use it all the time so okay. Then Instacart keeps delivering food from a store that has terrible food. I asked if they can change the store. They said they can't. I asked if they can refund - even partially - my annual fee of $99. I would be fine with a pro-rated fee. They said they can't. Seriously horrible customer service! What a rip off! This should be illegal.

Biggest scammers and worst customer service ever. They will keep billing you for memberships although you are not using the service and refuse to refund you. They have the most shady terms and billing practices.

Beware of the subscription. It automatically renews your subscription and you only have 5 days grace period to cancel. So by the time you get your card card statement, it's too late. And they will not refund you.

I thought that I had signed up for monthly subscription. However, it was annual which ended up being $106. I called and explained the mistake, but they would not refund me the money nor change it to a monthly subscription.

The order was delivered next door so my food sat outside for over an hour before my neighbor discovered this. Half the order was not there although King Soopers had the food items. Instacart shoppers and my experience has been poor in general every time I order from this app- from 2020 during Covid til now. Unfortunately, Amazon does a much better job so I can’t say that I will ever use Instacart again. The shoppers struggle, they deliver to the wrong address, they don’t have all the items in the order even though you have been charged for them and frequently the store has all the items you need but the shopper doesn’t take the time to find them. It’s really not a good service.

neglected to notify me that it was going to take 7-9 hours for my order to be delivered??!!! Not only that, be sure and triple-check your preferences because they will change them to ok a substitute, plus add items to your order that you did not request and you won't know this until after your delivery!

I received melted ice cream from my delivery on May 3, 2024. I sent photos along with my complaint immediately after the delivery. They replied in minutes that they would not be refunding me or giving me a credit. I assume that they don’t require the driver to use insulated bags. The driver said that he had two other drop offs before me. Regardless, money was wasted. This is ridiculous, disgusting, and shameful. I have pictures of melted ice cream and the bag has melted ice cream in it.

Did a online order. The shopper did not deliver my groceries worth 268.00. After she paid for them she refunded to keep the funds. I reported she was a thief and stole my groceries and now I am having a total refund issued.

When placing your order, you are given a total with everything, including tip. In the grey fine print, you are giving the total that will be held. I understand the prices are higher because I’m using the service. No problem. However, I expect the final amount that clears to be close to the amount I agree to when I place the order. The total amount shown on Instacart with tax, tip, etc was $165. Amount in fine print said $191 would be held and adjusted after delivery. However, $210 was held and final was $200. I called. I was told by the rep and the manager that it was because the store prices were higher than what is shown through Instacart. Therefore, I would not be issued a credit.

Today, the driver had our food in his trunk on top of dirty clothes and shoes with no bags. Items were sprawled amongst the dirty laundry. Half the items were incorrect. Instacart barely compensated us for one wrong item. They hire thugs. Never again!

BEWARE!! RIP OFF!!!!! They charged my credit card $99 for an Instacart membership when I absolutely did NOT sign up. After looking online, I realized they have done this to many people. DON'T ORDER FROM THEM!

Instacart is a scam. I placed one order in March, and the shopper didn't find the item I really wanted, then why did they show it as in stock on their website?! Then I got charged $107.79 of membership fee in the middle of April. I found out the membership charge when I tried to pay the credit card bill at the end of April. When I called Instacart, I was told that I've passed the grace period, which is 5 days, for the charge to be reverted. I asked to speak to their supervisor, and after being put on a long hold, was told that their supervisor was not available. I told the representative that I have not placed another order, and I don't intend to use Instacart again, and I told him that this is a scam, but of course, it made no difference. I don't understand why they cannot at least refund me for the rest of the 11 months?! I'll follow up with my credit card company to dispute the charge. And if anyone knows how to report them as fraud, please let me know. Thank you!

As a Shopper, the pay is absolutely terrible, the fluctuation in pay is enormous unsteady and make things worse the customers do not tip well, and the base pay per order is incredibly low. Make things worse. If a customer decides to cancel an item money is taken from you in many cases up to half of your pay making the entire gig a bust. Costing the shopper money.

They have someone to blame for everything and it's never Instacart. They get the MAP WRONG and assign shoppers that are over an hour away. They never fix it. How can the inventory be correct? They have no idea where anyone is going to be shopping! That's why they have horrible reviews for out of stock issues. What did they save you if they deliver the ingredients to make chicken and YOU DON'T GET THE CHICKEN?! They just stole your dinner money.

Instacart made full restoration of my order and even that it was not delivered, my groceries were paid for by Instacart.

I will never use this service again! Rude people and they refuse you management. Was told several times my order was place and they will find a shopper soon. Even after the store closed I was told it would be made and deal it yet I made a pick up order. Publix should have never joined with Instacart.

Ordered meat from Costco. Was charged $55 for meat and a service fee plus tip. Once order was delivered, I noticed in store price was only $25. That's $30 up charge on a single item. There is no transparency in pricing. I thought for $55, it would be a big package of meat. It wasn't, it was small. The app doesn't show in store price or how much upcharge is.

Instacart DOES NOT CARE ABOUT SERVICE!!!! I have been waiting for my food for dinner. It’s now 10:30 pm. My order was picked up at 8 and all they want to offer me is a $5 credit when I’ve been waiting for over 1 1/2 hours for it to be delivered. The driver is having car troubles and still not here.

Don't use Instacart. Very terrible customer support. Charged for membership and although others got refunded I called after 5 days of this charge it was not possible that happens sometimes. What doesn't is being told a supervisor will speak to you and then they never call and when you call again, you (the customer) get yelled at, and asked "what is wrong with you" and "are you done". I know how bizarre that sounds, but I lived it and I used to work at a call center but I was baffled by how poorly I was treated. Also I could really use my 111 dollars from this company that is worth billions. Dear instacart, if part of your policy to make money means forcing your products and services on people who don't want them and can't afford them then you have a bad business model. PHEW Never AGAIN!!!

Absolutely terrible experience. They were late both times I ordered and then without my permission they charged my card $99 for a plus membership that I never signed up for. Do not trust them with your payment details or you will be charged without your permission. Fortunately I called and requested a refund which they said they will process so hopefully it goes through.

My shopper replaced Cascade dishwashing detergent with Tide pods. When I asked why he replaced dishwashing detergent with laundry detergent, he responded, "I made a mistake. Relax." When the order was completed, I received a message from Instacart saying a new shopper was assigned and shopping would begin soon. I placed my order at noon; the first shopper began at 12:30; by 2:45 I received the message that a new shopper was assigned. Very unacceptable.

If I could give them 1 star I would. I tried placing an order for groceries and I have free delivery also the total amount that was supposed to charged to my debit card was 2.80 for service fee and bottle fee. My order kept declining so I decided to check my transactions on my debit and Apple Pay, Instacart was trying to charge 7.00 for 2.80. When I asked why I was told they authorize a slightly higher fee before delivery. Slightly higher would be $3.80 maybe even $4.00 but $7.00 no ma’am no sir I will NOT ever use them again. I could have easily sent enough the money but it’s the principle if you show one price then it should be that price, instead of finding out not on INSTACART but from our banks they the people letting us know what we are really being charged. Oh and for the nay sayers I have receipts!!

I ordered 12 cases of drinking water from costco that was delivered by Instacart. The instacart shopper( Gabriel) did not contact me to tell me he was bringing 2 cases of water instead of 12. To my dismay, I got 2 cases. I could not contact him right after delivery. I called instacart who also could not get a hold of their employee. I was told by instacart that Gabriel notified them that the store was out of water so he got the last 2 cases for me BUT did not notify me. I called COSTCO and had a manager check if their bottled water supply was low or they were out. Costco confirmed that they have plenty supply the whole day. Gabrielle is a liar and a lazy employee who did not want to haul 12 cases so he made a pathetic excuse of a lie that the store was out. I will never use instacart. I filed a complaint against the lazy employee. Unacceptable customer service. Being lazy is bad, lying just made it worst!

If I could give 0 stars I would! What a scam company. They lost my order of over 100 dollars. They refused to give me a refund or replace the food I ordered! DO NOT USE THIS COMPANY! I WANT MY MONEY BACK!!!.

I woke up not feeling great in a hotel and ordered some meds to be delivered since I’m away from home. When I submitted my order it also attached a year membership for $100. I immediately called to ask for a refund and explain I had no intentions of buying a membership. They said there’s no refunds whatsoever. The way they have it on their site is sneaky and shows “free delivery on this order” if you click it. Unfortunate they are unwilling to make it right. So today's $15 order is now $125 with taxes and fees.

I placed an order this evening from my local Dillons to be delivered between 3:01 to 3:40pm. I received several text messages updating KobeR is shopping, checking out, out for delivery....I received my order at 5:24pm. I called Dillons, spoke to the Manager who advised me Dillons has a contracted with Instacart and suggested contacting Instacart. Instacart support was less than helpful, she offered an apology and even suggested going through them directly for my shopping needs. KobeR apparently shopped, drove north well past my address to make a delivery in Silverware, KS first. Fortunately my perishables catfish, cheese and milk were acceptably cool. KobeR assured me he maxed his car AC...I'm just glad he didn't ask for a tip. First and absolutely last time.

Searched Google for a specific item and was met with a result from Instacart saying it would be delivered in under an hour for a $4 processing fee and I added an additional $4 for a tip for the driver. I used PayPal to pay. I checked my bank and saw the authorization for the purchase had gone through and waited for the item to arrive. While waiting I decided to create an account which I did without signing up for a paid membership.

I ordered items to be picked up at my local Publix on 03/06 but unfortunately I had to travel out of the State that same day for a family emergency (a near death scared). I was not in my head space to think about this order while everything transpired and I added requesting a refund with Instacart to my phone as a reminder. One of many things I added on my list of things I needed to handle when I got back home. Now I'm back home and although I understand it was a little over 30 days later, nowhere on their App does it say that I cannot get a refund after 7 days. At least I cannot find this info anywhere on the app. On top of giving their customers 7 days to request a refund, the service I received today when I called Instacart was horrible. I was told that I would need to call back every now and then because their Supervisors were taking calls and there was no ETA as to when one would be available.

I ordered groceries about 12 pm. The shopper was replacing things nowhere similar to what I had ordered. She wasn’t buying anything on my list. She wouldn’t answer my messages, instead putting things in my cart that I did not want. She skipped over about 5 items. I complained and they took her off and put on something else. To be delivered by 4 pm. A little after 4 he starts shopping. Expect at 5:30. 5:45, with two items left, he cancels. Rescheduled for 7:30 pm.

I’ve deleted the app! DO NOT rely on Instacart if planning for an event — can’t be relied upon! Instacart’s service has sharply declined over the past year, I believe because the shoppers are not screened or the shoppers are servicing multiple orders at the same time. Several times my items that I’ve paid for don’t arrive, the communication is terrible, and no replacement options are offered. This results in my having to go to the store myself…Why then use Instacart??? Instacart has refunded me for items that didn’t arrive but this does not make up for the terrible service. I’ve deleted my account.