Instacart Reviews

neglected to notify me that it was going to take 7-9 hours for my order to be delivered??!!! Not only that, be sure and triple-check your preferences because they will change them to ok a substitute, plus add items to your order that you did not request and you won't know this until after your delivery!

I received melted ice cream from my delivery on May 3, 2024. I sent photos along with my complaint immediately after the delivery. They replied in minutes that they would not be refunding me or giving me a credit. I assume that they don’t require the driver to use insulated bags. The driver said that he had two other drop offs before me. Regardless, money was wasted. This is ridiculous, disgusting, and shameful. I have pictures of melted ice cream and the bag has melted ice cream in it.

Did a online order. The shopper did not deliver my groceries worth 268.00. After she paid for them she refunded to keep the funds. I reported she was a thief and stole my groceries and now I am having a total refund issued.

When placing your order, you are given a total with everything, including tip. In the grey fine print, you are giving the total that will be held. I understand the prices are higher because I’m using the service. No problem. However, I expect the final amount that clears to be close to the amount I agree to when I place the order. The total amount shown on Instacart with tax, tip, etc was $165. Amount in fine print said $191 would be held and adjusted after delivery. However, $210 was held and final was $200. I called. I was told by the rep and the manager that it was because the store prices were higher than what is shown through Instacart. Therefore, I would not be issued a credit.

Today, the driver had our food in his trunk on top of dirty clothes and shoes with no bags. Items were sprawled amongst the dirty laundry. Half the items were incorrect. Instacart barely compensated us for one wrong item. They hire thugs. Never again!

BEWARE!! RIP OFF!!!!! They charged my credit card $99 for an Instacart membership when I absolutely did NOT sign up. After looking online, I realized they have done this to many people. DON'T ORDER FROM THEM!

Instacart is a scam. I placed one order in March, and the shopper didn't find the item I really wanted, then why did they show it as in stock on their website?! Then I got charged $107.79 of membership fee in the middle of April. I found out the membership charge when I tried to pay the credit card bill at the end of April. When I called Instacart, I was told that I've passed the grace period, which is 5 days, for the charge to be reverted. I asked to speak to their supervisor, and after being put on a long hold, was told that their supervisor was not available. I told the representative that I have not placed another order, and I don't intend to use Instacart again, and I told him that this is a scam, but of course, it made no difference. I don't understand why they cannot at least refund me for the rest of the 11 months?! I'll follow up with my credit card company to dispute the charge. And if anyone knows how to report them as fraud, please let me know. Thank you!

As a Shopper, the pay is absolutely terrible, the fluctuation in pay is enormous unsteady and make things worse the customers do not tip well, and the base pay per order is incredibly low. Make things worse. If a customer decides to cancel an item money is taken from you in many cases up to half of your pay making the entire gig a bust. Costing the shopper money.

They have someone to blame for everything and it's never Instacart. They get the MAP WRONG and assign shoppers that are over an hour away. They never fix it. How can the inventory be correct? They have no idea where anyone is going to be shopping! That's why they have horrible reviews for out of stock issues. What did they save you if they deliver the ingredients to make chicken and YOU DON'T GET THE CHICKEN?! They just stole your dinner money.

Instacart made full restoration of my order and even that it was not delivered, my groceries were paid for by Instacart.

I will never use this service again! Rude people and they refuse you management. Was told several times my order was place and they will find a shopper soon. Even after the store closed I was told it would be made and deal it yet I made a pick up order. Publix should have never joined with Instacart.

Ordered meat from Costco. Was charged $55 for meat and a service fee plus tip. Once order was delivered, I noticed in store price was only $25. That's $30 up charge on a single item. There is no transparency in pricing. I thought for $55, it would be a big package of meat. It wasn't, it was small. The app doesn't show in store price or how much upcharge is.

Instacart DOES NOT CARE ABOUT SERVICE!!!! I have been waiting for my food for dinner. It’s now 10:30 pm. My order was picked up at 8 and all they want to offer me is a $5 credit when I’ve been waiting for over 1 1/2 hours for it to be delivered. The driver is having car troubles and still not here.

Don't use Instacart. Very terrible customer support. Charged for membership and although others got refunded I called after 5 days of this charge it was not possible that happens sometimes. What doesn't is being told a supervisor will speak to you and then they never call and when you call again, you (the customer) get yelled at, and asked "what is wrong with you" and "are you done". I know how bizarre that sounds, but I lived it and I used to work at a call center but I was baffled by how poorly I was treated. Also I could really use my 111 dollars from this company that is worth billions. Dear instacart, if part of your policy to make money means forcing your products and services on people who don't want them and can't afford them then you have a bad business model. PHEW Never AGAIN!!!

Absolutely terrible experience. They were late both times I ordered and then without my permission they charged my card $99 for a plus membership that I never signed up for. Do not trust them with your payment details or you will be charged without your permission. Fortunately I called and requested a refund which they said they will process so hopefully it goes through.

My shopper replaced Cascade dishwashing detergent with Tide pods. When I asked why he replaced dishwashing detergent with laundry detergent, he responded, "I made a mistake. Relax." When the order was completed, I received a message from Instacart saying a new shopper was assigned and shopping would begin soon. I placed my order at noon; the first shopper began at 12:30; by 2:45 I received the message that a new shopper was assigned. Very unacceptable.

If I could give them 1 star I would. I tried placing an order for groceries and I have free delivery also the total amount that was supposed to charged to my debit card was 2.80 for service fee and bottle fee. My order kept declining so I decided to check my transactions on my debit and Apple Pay, Instacart was trying to charge 7.00 for 2.80. When I asked why I was told they authorize a slightly higher fee before delivery. Slightly higher would be $3.80 maybe even $4.00 but $7.00 no ma’am no sir I will NOT ever use them again. I could have easily sent enough the money but it’s the principle if you show one price then it should be that price, instead of finding out not on INSTACART but from our banks they the people letting us know what we are really being charged. Oh and for the nay sayers I have receipts!!

I ordered 12 cases of drinking water from costco that was delivered by Instacart. The instacart shopper( Gabriel) did not contact me to tell me he was bringing 2 cases of water instead of 12. To my dismay, I got 2 cases. I could not contact him right after delivery. I called instacart who also could not get a hold of their employee. I was told by instacart that Gabriel notified them that the store was out of water so he got the last 2 cases for me BUT did not notify me. I called COSTCO and had a manager check if their bottled water supply was low or they were out. Costco confirmed that they have plenty supply the whole day. Gabrielle is a liar and a lazy employee who did not want to haul 12 cases so he made a pathetic excuse of a lie that the store was out. I will never use instacart. I filed a complaint against the lazy employee. Unacceptable customer service. Being lazy is bad, lying just made it worst!

If I could give 0 stars I would! What a scam company. They lost my order of over 100 dollars. They refused to give me a refund or replace the food I ordered! DO NOT USE THIS COMPANY! I WANT MY MONEY BACK!!!.

I woke up not feeling great in a hotel and ordered some meds to be delivered since I’m away from home. When I submitted my order it also attached a year membership for $100. I immediately called to ask for a refund and explain I had no intentions of buying a membership. They said there’s no refunds whatsoever. The way they have it on their site is sneaky and shows “free delivery on this order” if you click it. Unfortunate they are unwilling to make it right. So today's $15 order is now $125 with taxes and fees.

I placed an order this evening from my local Dillons to be delivered between 3:01 to 3:40pm. I received several text messages updating KobeR is shopping, checking out, out for delivery....I received my order at 5:24pm. I called Dillons, spoke to the Manager who advised me Dillons has a contracted with Instacart and suggested contacting Instacart. Instacart support was less than helpful, she offered an apology and even suggested going through them directly for my shopping needs. KobeR apparently shopped, drove north well past my address to make a delivery in Silverware, KS first. Fortunately my perishables catfish, cheese and milk were acceptably cool. KobeR assured me he maxed his car AC...I'm just glad he didn't ask for a tip. First and absolutely last time.

Searched Google for a specific item and was met with a result from Instacart saying it would be delivered in under an hour for a $4 processing fee and I added an additional $4 for a tip for the driver. I used PayPal to pay. I checked my bank and saw the authorization for the purchase had gone through and waited for the item to arrive. While waiting I decided to create an account which I did without signing up for a paid membership.

I ordered items to be picked up at my local Publix on 03/06 but unfortunately I had to travel out of the State that same day for a family emergency (a near death scared). I was not in my head space to think about this order while everything transpired and I added requesting a refund with Instacart to my phone as a reminder. One of many things I added on my list of things I needed to handle when I got back home. Now I'm back home and although I understand it was a little over 30 days later, nowhere on their App does it say that I cannot get a refund after 7 days. At least I cannot find this info anywhere on the app. On top of giving their customers 7 days to request a refund, the service I received today when I called Instacart was horrible. I was told that I would need to call back every now and then because their Supervisors were taking calls and there was no ETA as to when one would be available.

I ordered groceries about 12 pm. The shopper was replacing things nowhere similar to what I had ordered. She wasn’t buying anything on my list. She wouldn’t answer my messages, instead putting things in my cart that I did not want. She skipped over about 5 items. I complained and they took her off and put on something else. To be delivered by 4 pm. A little after 4 he starts shopping. Expect at 5:30. 5:45, with two items left, he cancels. Rescheduled for 7:30 pm.

I’ve deleted the app! DO NOT rely on Instacart if planning for an event — can’t be relied upon! Instacart’s service has sharply declined over the past year, I believe because the shoppers are not screened or the shoppers are servicing multiple orders at the same time. Several times my items that I’ve paid for don’t arrive, the communication is terrible, and no replacement options are offered. This results in my having to go to the store myself…Why then use Instacart??? Instacart has refunded me for items that didn’t arrive but this does not make up for the terrible service. I’ve deleted my account.

I've used this service for about a year. It was okay at first then started to go seriously downhill. I'm housebound due to illness so I can't shop for myself. I've been getting more and more frustrated with this service. Then today a delivery driver dropped off what was 100% just a bag of trash. Not what I ordered. It was containers of half-eaten food tied up in the bags from the store. I opened it and reached in to get my ordered, touched trash as I pulled it out and realized what it was. When I called to complain about this, Instacart told me "We can't control what our drivers deliver or do" and seem to intend to take no action, other than giving me a refund. Honestly, no one should be using this service if their whole policy is "we can't control what our drivers deliver." It's gross, unsafe, unsanitary, and who knows what I contaminated touching that driver's half-eaten garbage.

Instacart has lots of different problems with its programs, and Instacart never notices it. No one is monitoring the programs. 1) The phone app goes full on frozen, and you have to shut your phone off and turn it back on when you try to order things. 2) Use your computer instead of phone, it's much worse. It is so, so, so slow, good luck. 3) It doesn't remember your previous replacements, sometimes replacements don't work, if you search for a replacement rather than use one of the replacements shown, you have to do it 2-3 times for it to take.

InstaCart’s incompetent or dishonest shopper delivered only 3 of the 6 bags of my grocery order from Aldi on 4-12-2024. I was charged for all 20 items in my order but 7 items were missing — either left behind at the store, delivered to another customer, or stolen by the shopper. I called the senior help line and asked for these items to be redelivered. The CSR got approval from her manager to do so but when she went to process the re-delivery of the 7 items InstaCart’s system would NOT allow her to do so because my account is under review owing to me making too many complaints!!! SO I APPEALED THE DECISION AND INSTACART STILL REFUSES TO PROVIDE A REFUND OR REDELIVERY — AND PROVIDED NO EXPLANATION FOR THEIR DECISION. WHY DO THEY FEEL THEY CAN RIP ME OFF, A DISABLED SENIOR?

On April 10th, I placed an order on Instacart as usual. After reaching the total page (image one) showing $56.18, I selected to pay via PayPal and was asked to add a tip due to rain (image 2). The percentages didn't make sense (30% would presumably be 30% of the total, but the amount given is $2.19). Not wanting to tip less than $2.19, I chose the third option. Upon completing my checkout on PayPal, the total was $76, which seemed high considering I had only seen $56 and $2.19 for the tip. I understand Instacart charges a higher amount as an "authorization charge." Despite trying to verify the amount, it consistently showed $76 with no other screen, so I assumed it was the authorization charge.

I had someone (pretending? to be) from Instacart on a Costco grocery order (that would be delivered via Instacart) ask for my credit card number after incorrectly stating that I did not have an active membership, when I actually do. The reason I think the person actually works for Instacart is because when I refused to give her my credit card to supposedly buy a Costco membership, she instantly cancelled my order and I saw through Instacart that my order was cancelled. When I called Instacart they covered the scam up by stating that the items I had ordered were all not in stock. I had watched as the shopper online had gathered all 10 of my items and saw that my delivery was scheduled, until the person (from Instacart?) called asking for my credit card number.

Placed my order which was around 200.00. I can’t shop right now because I hurt my ankle. Been down the last 4 weeks. 13+ items missing. I submitted, got zero help from driver or shopper and zero help from customer service. Only credit back of 90.00. Absolutely ridiculous! I will never use this service again.

My items were missing on delivery and I was given a store credit instead of a refund that was less than 90 days. I was not aware of it. When I asked them about it they said it's my fault that I didn’t use it before expiry. So be prepared for losing money if you don't use the app often.

Absolutely terrible experience. Shopper forgot 3 bags of ice, even though I texted her a reminder. Then, dealing with their customer service was painful. Very little help and I don't think they could find their butt with both hands if you gave them a map and a flashlight.

I place an order on 04-02-24 for 5 large 7 oz. Dark Chocolate Russell Stover Easter Bunnies at $6.49 each and clearly checked the box that I did not want any substitutes but wanted a refund instead if the store didn't have the 7 oz. Dark Chocolate Bunnies. Instead, I received 5 small 3 oz. Milk Chocolate Russell Stover Bunnies that I didn't want, and my charge card was charged $39.81. On the order I printed there is NO ORDER NUMBER, NO EMAIL ADDRESS I USED, AND NO MENTION OF NOT WANTING ANY SUBSTITUES BUT WANTED A REFUND. And the worse part is three days later there is no record of my order on Instacart's website at all, none, nothing, nada. Very, very, extremely poor people to do business with. A complete and total rip-off. How can I get a refund if there is no record of my order????

MISTREATED, DEGRADED AND DISRESPECTFUL. I had a terrible experience with Instacart. I paid a delivery fee for $4 and service fee of $8. 30% of my order was not fulfilled. Many of the items were either missing or rotten. When I raised a complaint against it, Instacart blacklisted my account that I can't get a refund anymore. This is against the customer violation and disrespectful. There are better services available outside. Don't use their service.

There are issues with click accuracy in your online order web site. Options I clicked on were not being applied at checkout or the system was defaulting back to the original setting once in checkout. I ended up preparing this order 3 times, placing it twice and each time there were errors. I spent 2 and a half hours total with order placement, customer service canceling and correcting, and with 3 different representatives in which one especially was giving me the run around. The canceled order was because the system changed back to my home address as the delivery address, after I had filled in, verified with code through my phone and selected that address for the order.

How do I rate them a ZERO? Apparently, they can make money without customers. I wish you well, in failure. Today after my order was bumped back by 1 hour AN HOUR AFTER I PLACED MY ORDER subsequent chat with customer service reveals Instaheadache knowingly takes more orders than they know can be filled per their own slotting system.

Went to check my account when I noticed a company, Instacart, withdrew money from my account. I am a senior without a job and need this money back! $111.87, hurt me, I have other expenses to look after. I spoke to 10 people, 2 on chat, no one would help me. I didn't even know who they were and never used their service. They would not give me Head Office number, no supervisors, no managers, no info whatsoever. Beautiful offices as seen on Google. All paid by people like me who have no money. I got nothing, except money taken from my account. BE CAREFUL!!! I don't even want to give them one star.

I have had issue with my last three orders. 2 with Kroger and 1 with Fiesta. The Fiesta order today did not have my water. The driver made me aware of the apples not being available. He never said they don't have water. UNBELIEVABLE. I am disabled so I can not carry the items any more. I am not sure of other services. Instacart has not been good for me. All they say is I am sorry .

Delivery is consistently prompt and accurate. My problem is customer service. It is absolutely terrible. Couldn’t be worse. I have had 3 issues in the last couple of months and dealing with customer service is a nightmare. One the first time I called I was given a reason for the charge and was to be issued refund. Didn’t happen, called again, was given a different reason for the charge and was told I would be given a refund didn’t happen. Called a third time, was given another different answer. The charge turned out to be legitimate but one call should have solved this not 3 calls, 3 different answers.

I can’t understand how InstaCart can charge $10.99 for a prescription delivery and then they automatically add a $2.00 tip! It’s rather difficult when I don’t have any other choice because I’m not able to pick a prescription myself! It’s terrible! When they used Script Drop the charge was $5.00! I don’t understand how InstaCart can justify their charges!!!!

The auto renewal membership fee of $104 is sneaky, not adequately disclosed. Instruction that one may cancel at any time is misleading since they will not refund membership. When I called customer service, I was abruptly placed on hold and forgotten.

I became a member for a couple years. At first fine then last year terrible. They give you delivery time. Change it to later time. Not acceptable. Integrity matters. They have none. They say members delivery hour or less. That has never happened. Give Delivery time. If not constantly checking app they could say 2 to 3 hours later. Then cancel. Because now too late for you to enjoy. Cost you because of their terrible policy 15 bucks.

If I could give a 0 I would. Have used the account 1x and got caught with the auto renewal membership fee of $115. Explained I’m a senior and didn’t understand what happened and I don’t use the account. Was put on hold for 45min and second time I called they hung up on me. So disheartened!!

Never ever again! I overpaid almost on all products I ordered. They charge you for a full amount of your order but don't refund or credit your account when item wasn't delivered or smaller weight. You need to call them and waste your time to get your money back.

I work on call, my shifts are long and I decided to order Instacart from Natural Grocers. I had to reschedule my delivery 3 times due to work and today was my only day off. Delivery was scheduled between 3 & 5 pm. I had made arrangements to go to dinner with friends, meeting up at 5:20. Instacart changes my delivery to 6pm and offers a $5 credit for wasting my entire day. Just go pick up your own groceries and save yourself the entitlement from Instacart customer service.

I placed an order to be delivered between 8-10 am while bridesmaids were getting ready for a wedding. I got a message it would be late. I called at 11 and they said no one had been dispatched to get the food. It arrived at 1213. Photos were being taken then so no one was able to eat. I will NEVER use Instacart again. Unreliable.

I was trying to do a good deed and provide 5 young children Easter baskets. I live in Virginia and the children are in Memphis TN. I chose to buy items from Dollar Tree and have the items delivered by Instacart. HUGE MISTAKE. The shopper simply decided to not purchase 15 items. I had selected alternative items for each on in case they were not available but she chose to simply not buy them. She also left the bags out in the pouring rain when shelter was only two feet away. The bags were soaked!! I called Instacart customer service and explained what had happened. I spoke with a very nice girl who said that I could do another order and they would not charge me to deliver it. I was happy. I ordered the items again (from a different store).

Instacart must check for errors within the app that shoppers use when grocery shopping for customers. I expected a delivery nearly five hours ago. The buyer never included that she had checked out, instead my app said she was shopping for multiple clients. This is understandable if I see that you've checked out and are delivering items to multiple customers. However, it appeared as though my four little items never made it to the check out counter and that the person remained at Mariano's for about four or five hours which is ridiculous no matter how massive the order is.

Placed a order on a store website who hires Instacart to deliver (paid thought instacart). Never received my items. Camera footage of the car stopping in front of my house and drove off. She (according to the profile of the driver) never got out the car. That was January 17th 2024. Here it is March 24. And back and forth saying give it 5 to 10 business days.... Now it's where they can go back that far to give me a refund .. Will never shop with anyone dealing with instacart again. It was 275 worth of groceries. (I work long hours that last thing I wanted was to have to go groceries shopping after work.)

I have discontinued in the cart several times of the last 45 years. Around 4 years and gone with other delivery companies for grocery store accounts. And for one reason to come back to Instacart. But in the recent couple of years, it has really gone bad. I understand that people come into our country. And don't understand things as we operate. By such as food items, maintaining a proper temp, proper dress code so forth and so on. As far as being a professional person who shops and delivers your food instructor doesn't match this criteria anymore. I've had food to come between steaks. Milk cheese frozen products. The same ambient temperature is outside. I've even had food come before. That was hot to the touch bag of frozen fish. Couldn't eat it. I've eaten it before getting sick called and complained.

Instacart customer service is trash, the rep I was talking to has no idea what she was doing. I don't even understand why she got hired in the first place. I don't like her attitude at all. Your company should really training your staffs.

I normally do not take time to write reviews, but today I felt the need. This company is horrible starting with their customer service. On hold for over 2 hours and they kept transferring me and hanging up or on hold. They would not return my funds for canceling my membership ahead of time. I finally gave up and took it with my bank. Be aware they are a scam!

This company is a bunch of thieves, there was no reason for my account to be deactivated or flagged for fraud, they took $145 from me and I needed my groceries and now nobody wants to help or give me back my money. They keep sending this damn form which I have submitted over and over again. They deactivated my account so I can't even get into now. I have never seen this before. They not protecting the customer. They're making it more difficult for us. Can't speak with no one and they keep emailing this form which I have already filled out. What they want to do is charge you a $99 fee for service that you may not use that often. Refund my money and keep your service and groceries. Just horrible company and service.

Does not keep in touch with their own employees who shop. A fraudulent picture of a shopper is given while another delivers and many of the items are missing that were paid for in advance and a tip was given and service fee and often delivery fee. Customer service will not help in anyway. They will not get in touch with the people because they are independent company from Instacart, they will not credit my account. They will not help me to get items that are desperately needed when not delivered, they leave the customer totally at her mercy and stranded and stranded and they will quote “credit your Instacart account instead of giving the money back to your original payment i.e. bank card if you attempt to cancel your if you attempt to cancel."

Ordered multiple deli items. I ordered 1/2 pound of cheeses and meats. System charged me full value for full 1 pound orders. I paid double for the items. Keep getting the runaround by several customer service people who likely work from India.

I had $809 taken off of my debit card instead of my EBT card. That is my bill money. I began calling, emailing and chatting within a few hours of receiving the delivery. I could not get through on the phone at all. Just continuously hung up on. I called about 20 times. When I finally got a hold of someone via chat they were not helpful at all. Almost seemed sarcastic. The first rep told me they would refund me everything but the service fee. I was disconnected. Then the 7 other reps and managers I chatted with basically told me there was nothing I could do and no one to talk to about it and gave a good day. I was so taken back by the total lack of empathy. I kept being disconnected from the chat. I continued to reach to out. To eventually be ignored by the chat customer care.

Ordered groceries and had 4 issues when I received order. Contacted Instacart several times but only one issue was resolved. Following were the issues:

Recently I made a order from this. First the shopper said he is running late. Next after sometime he said he ran into an accident. They said they delivered the order in the evening. I was out in the evening and when I came back I don't see any order. I even have a camera outside. If anybody comes in front of my door I get a notification. I have called and chatted with Instacart guys but they are saying they can't refund nor credit nor redelivery. I hate this. They charged me 51$ for nothing.

I tried to buy green plantains in Shoprite through Instacart and the price for one green plantain was $2.20 which is absolutely ridiculous. In Stop&Shop they cost .39 cents each, how could this people try to rip off their customers like this? This price is through INSTACART, at Shoprite the cost is different, SO INSTACART IS THE ONE RIPPING OFF CUSTOMERS.

Service is slow, crap replacements, some of the shoppers are really nice, most just ding dong ditch you. Even if you pay the extra money for express delivery it will not be there in the time frame you paid extra for.

I've used Instacart since 2017. Their services has completely gone down. Today makes the third time I've had an issue with them in a month. Today I placed a big order and the shopper accepted the order then refunded my items in 5 mins. I called customer service and was told it wasn't canceled and I was clearly looking at a canceled order. I went back and forth with the rep until I asked for a supervisor. She left me on hold for 20 mins. I decided to delete my account. I refuse to overpay for services and receive terrible customer service. Companies feel like they're entitled to our hard earn money. Well I strongly suggest that no one fall prey to this type of service.

I’ve lived at this address for a year and a half. The driver who supposedly attempted to deliver my groceries canceled my order because he/she couldn’t find my address. Mind you I’ve had at least 20 deliveries in the past. Instacart did absolutely nothing to resolve this and said, "Just replace your order." Which I cannot because it is too late.

Beware, I canceled an order because it contained cold meds and instead of Instacart app having me scan my DL, the driver (who I don't know) wanted me to let him scan my ID!!! What?!?! Give my ID to an instacart driver..like phones can't be set up to retain the scan!! I called customer service who agreed to give me a full refund but then instacart said they were charging me $15; even though their website clearly says "up to $15". So the cs agent said $0 they charged me the max. I guess that should not be a big surprise...the BBB is showing a government action warning about instacart.

I have been a client with Instacart since 2019. I have agreed to pay their exorbitant service fees and inflated prices, as long as I received my groceries in the window of time that I select. I am a very busy working mom - I very much rely on services like InstaCart and frequently plan my day around their delivery window. Today my order was received 2+ hours AFTER the delivery window and when I contacted their customer service to find out if there was an issue with the shopper, etc., to understand why the shopper had only shopped for just 10 items (out of 30) one hour AFTER the final delivery window - I was placated that they "understood my frustrations", was not given any reasons for the delay and extended a measly $5 credit on my next order.

When you order a item say buy one get one free that is what it means... The dummmy brought me one mountain dew at $9.42. Common sense would be to notify the customer about they only had one. How stupid are these shoppers neer I won't answer this. I am through with Instacart and publix here in Kissimmee FL. They are so sorry. By all means stay away if you can help it.

I called in because the driver cancelled my order because I missed her phone call. However, I left delivery instructions including building number, closest landmark to my unit, and instructions to leave order at my door. The driver called one time and cancelled my order and when I returned her call she stated “The order was cancelled because when they called you you didn’t answer the phone”. Then she proceeded to hang up in my face. I then received a email saying that I will receive a cancellation fee so I called the support line.

HORRIBLE first time experience, they charged me $99 for a membership we never signed up for, the promotion they emailed us to try for free never worked and the prices we were overcharged is beyond deceptive. How are they in business? I have called and chatted in half a dozen times and they gaslight repeatedly - after making you fill out an irrelevant form 3 times - no team member has even replied or investigated or reversed the fraudulent charges! Now forced to escalate dispute with American Express. We want our promised refund!

My mother's email had been notified that she was signed up for the Instacart+ membership and would automatically be charged the monthly fee after the trial. Problem is, my mother has been dead for over 3 years. So I contacted customer support to 1. Get it canceled and 2. Figure out how she was added to the free trial. Getting it canceled was easy enough, but I couldn't get a straight answer on if instacart was automatically signing people up for the free trial without consent to then later charge them at the end. I was tossed around from person to person and no one could tell me how she was signed up. All I got were the same sets of canned responses that didn't address the issue. After 45 minutes of being tossed from one incompetent person to the next, I finally gave up

Instacart app overcharges in their app, they calculate prices of produce at higher weights than you purchase and have charged me more than double the actual price. Shoppers have bought me rotten food and have left a shattered bag of milk pouring all over my porch. Instacart's response was to flag my account as problematic, despite my providing photo proof. They advertise they charge store prices but they charge higher prices than the stores and lie about it. They also do not apply the $2 credits for delayed delivery, and so not honour credits that offer you. Their excuse is that the account is flagged...

When I opened my Instacart app this evening, with the intention of reviewing the actual service itself, I noticed that there didn’t appear to be a mechanism in place to perform such an action. Only to review the individual shopper’s performances. Nevertheless, I googled reviews for Instacart and here I am. I’d like to begin with this: My wife and I have proudly enjoyed Instacart’s services both in our home in NYC as well as California for as long as the service has been known to us. At first we used the service as a practical matter of convenience.

Instacart is the worst company to shop for groceries, very deceitful and unprofessional, they do not care about customers' complains. Not only do they take your money and give you wrong items or missing items and then lie that you will get a refund but you will never get the refund for your missing and wrong items and then when you contact the customer care service, they told me that there's nothing they can do, that next time I should order what is not out of stock In the shop. How rude like I am supposed to know what is out of stock and what is not shopping online. I will never shop or recommend this company to anyone.

I ordered a 30 roll package of toilet paper that cost $22. I received 12 rolls that probably cost $8. They said they would not refund me. I will not use them again. This is totally unacceptable. It is theft.

Very deceitful company. Horrible to its shoppers and give false information to get you off the phone. They say they will contact you and never do, and they significantly raise the prices of items when you order.

For months they have advertised diapers at Publix 168 Count for $30.79. The last time I ordered I spoke with Publix Management they DO NOT even carry this size box at any of their stores. Instacart is full of FALSE ADVERTISING. They charge your card for the item not even carried at the store and then you have to watch daily for the credit.

This info is from the Instacart website: "If the replacement item is a different price than your original item, you receive a refund or are charged for the difference in cost." My original item was $11.00. Instacart notified that a replacement was provided, for $15, which I accepted. The item delivered had a price tag of $15 but Instacart charged me $21.99. I contacted Instacart immediately about their billing error and have dealt with 3 agents so far. I provided photos of the item with the $15 price tag but they keep giving me the same canned response. I asked for a refund of $6.99. They did not reply to this suggestion. As such, it is clear that they over-charge items and refuse to refund, which puts more $$$ into the company.

When Instacart first started, I guess during pandemic, they could only get 1 order at a time. Now they do multiple deliveries. So my order placed at 10:30 am did not arrive til 215 pm. She drove around for over an hour with my items in her trunk without a cooler. My frozen stuff was thawed. She said Instacart didn't give her a cooler, then she said they never told her she needed one. Which I know is not correct, because I have friends that do this and they were told they had to have a cooler. This service that is so necessary in my household due to medical issue that prevent me from going to the store, is really turning out to be aggravating every time I get a delivery.

First let’s talk about the fact that you pay a monthly membership fee to have your groceries delivered. Regardless you still have to place a minimum order. You also have to leave a tip. I leave tips but being forced to do so to check out makes me not want to at all. Now let’s talk about the ridiculous price increase for everything! I will give examples comparing it to another grocery delivery service (not sure if I can mention the name):

Stay away from Instacart. Instacart does not honor sale items even when the shopper finds you a better deal for an out-of-stock item. Instacart is a scam. Stay away. Use a local delivery company instead.

Instacart will not give you credit for spoiled fruit, overly ripe vegetables, or even missing items. Their call center is in South Africa and they tell you sorry but there is nothing they can do. Even if you write these jokers in their SFO office they will not even respond to customers at all. Don't waste your time or money with Instacart! I even had their credit card and closed it with Chase. Horrible customer service.

Consumers are not able to cancel subscription until trial period ends so we must remember to cancel subscription. Hidden service fees. Poor customer service reps who are rude to customers. Policy not clearly stated when placing orders as there are no refunds ever for any reason at all. Expensive.

Last year, nobody from Instacart in FL paid for the damage I still have on my car that a driver dinged my car and it was not repaired by them. Now I was overcharged by a holding fee I never got back. Items I choose was refunded saying I can't find it, wrong replacement choices, expired items, overpriced meats now overcharging me and not giving me a promised refund. I am pissed off rightfully so. Shut this business down. It's horrible.

I had my first order delivered incorrectly with my new Instacart+ membership. I left instructions for the order but they haven't been followed. It affected my business that day and I wasn't happy at all. So I called the company to cancel my membership which was an annual membership. They charged me for the full year and said I was not able to cancel it. It was my first day of membership and they said it's company policy I can't cancel it. This company is a fraud. How come you can not cancel your membership if you are not happy with the company's service? They charge you and run away? Is that seriously how they do business in 2024? I'll have my membership for a year now and will never use this fraudulent company ever again. I will not even spend a penny and will let my membership go without further orders.

Three awful experiences in a row. On the first order, the shopper recorded that I bought 4 of an item, when I only ordered and received one. Instacart offered a credit - not a refund. I placed a second order a couple of weeks later, to use up the credit. Instacart said I would receive the delivery in two hours. That was fine, but there was no contact until FOUR hours later, when the shopper texted me and said they were just beginning to shop. Then, no contact. I checked the app an hour later, and see the order status listed as cancelled - no text, no notification.

Received incorrect items. Was given an amount I'd be getting as a refund and this was not what showed up on my credit card statement. Chats and phone calls resulting in them continuing to tell me they're "very sorry". Great. I'm out money for items I did not receive.

Omg!!!! This has to be said. I have never had service that is this poor. For my food deliveries in the past year, I’ve had to wait a tremendous amount of time. I know they are combining orders, but I should not have to suffer in their attempt to economize. Extremely angry!

Holy moly, remind me to read the reviews next time. The majority of the reviews here are one star reviews. That should say everything you need to know about this business. Do not use Instacart. Not only are you way overpaying for groceries, you’re only increasing your chances of getting scammed out of your money. I moved to a new area, and I tried using Instacart to deliver my groceries, since I don’t have a vehicle, or any form of transportation at the moment.

I have noticed that lately there is always someone different from who is on the actual app that delivers my order. That is a safety issue. Some random dude knocked on my door pretending that he thought that "they" had left one of their bags in my order. Mind you, it is nighttime and they had long dropped off my order almost an hour before he came back to my door. Also, you can look on the picture that HE TOOK and see that there were only my bags because most stores have distinctive bags. I don't know what his motive was because I refuse to open my door for someone who was never supposed to be at my door from the start. Be careful because there are people out there using this app to rob people. I have now CANCELED my subscription.

Been waiting 3 & a half days for my order. The 170 dollar order after all the fees has turned into 205. I want to cancel it but will I lose all them fees? Feels a bit scammish at this point. Never get the order yet they get the fees.

I placed a large order and tipped over 20%. The delivery person never rang my bell and left beyond over packed paper bags in the rain outside. I didn’t even know my food was delivered. I had 1 bag with 7 coconut waters & 4 big bone broths. Who can pick up a wet paper bag that heavy? You pay for delivery and they couldn’t care less. I reported to the company 3 times and never heard a single thing back. They are trash & rob you. They have no problem over charging for their services and leaving you to do the work yourself. I had just had open heart surgery and paid a great deal for their services. I had to repack my groceries from sloppy wet bags & carry everything up myself. They should be ashamed.

Charged 2X on a cancellation order over Visa. Charging 112 $ as per membership I never requested. Soo I end up with charges without hasn’t into my grocery cart…. Contact customer service Instacart … Did not accept that my visa charge 2X a canceled order!!!! And do Not Accept return the membership fee I did Not requested!!!! Pls stay away. A rip off on your wallet.

I would give minus score if I can. I ordered drink with no pulp (has less sugar) and shopper delivered drink with pulp and high sugar content. Customer support refused to refund because I didn't choose no replacement?! When is drink with pulp can replace no pulp! After I kept contacting them for the refund, guess what, they said I reached out to them too much therefore the refund is rejected! What a ridiculous response.

KROGER DELIVERY/NSTACART SCAM!: READ TO THE END Y'ALL. This review is not a reflection of Kroger, this review is for the 3rd party service they use to deliver your order, which is Instacart. I'm only posting this review here to warn people who are thinking about getting their groceries delivered! Yesterday I ordered a few items through Kroger to delivered, it was only like 8 small items...5 small packets of fish fry, 2 packs of Kool-Aid and 1 packet of some turkey pinwheels lol. The order was only $30.57 after taxes and etc. So the 1st red flag was it took FOREVERRR for the Instacart shopper to shop for these few items. The shopper was in the store for almost an hour!

So.... They charged me 106$. Then the email receipt came with a total 94$. They refunded me that difference, but, and this is the important part. THE PHYSICAL RECEIPT FROM THE STORE is only 78$. Stole 16$. Never answered calls. Never replied to online inquiry about the lost money. !BEWARE! AND DO NOT USE!

I have to say the app is very convenient in terms of having someone shop for you and bring you your stuff. I am quite shocked at the markup of every single item. It increases the cost of my cart by lots. In addition to the increased prices of every single item, you pay a service fee, taxes and tip. Let’s not forget the membership fees. This app is a money pit for consumers. When you add up how much you are paying extra for your items, plus tip and service fees for each cart you have delivered, I began to feel like a fool not doing my own grocery shopping. Sure, during Covid, it proved helpful. Now it’s just a money drain all because I don’t want to go do my grocery shopping? Same goes for other apps as well that deliver from restaurants.

I decided to try delivery for a friend in immediate need of food. The time was set from 12-2 and I got a text that said it wouldn't be until 3. Never delivered so I called and they couldn't find a shopper. I had to cancel and reorder from the grocery store and now I have to pickup and deliver this myself, a day late. Ten dollar fee and six dollar tip for this service and it didn't work in a time of need. Not impressed and won't ever use this again.

Instacart is completely worthless. Do NOT use them. We wanted to order food from Fred Meyer in Portland. We placed an order which was supposed to be delivered at 3 pm. By 10:30 pm the order had not even be fulfilled. We didn't get text updates either. Just silence. Canceled the order. I hope they refund the money.

I ordered groceries from my local Smith's grocery store which uses Instacart as their delivery service. When checking my receipt I realized that I had been charged for several items that I did not order. After talking to customer service (Kroger) a refund was issued, and yes, I did receive my refund today, but will never use this service again. They go through pickers like water and I have fallen victim to the latest scam by these people ie. they pick extra items at the buyers expense and take off with them. The picker/driver was fired and banned from delivering for them in the future. Thank you Kroger for the quick recovery but never, ever again.

I live in the Nashville area, literally less than 2 miles from the Aldi store I ordered from. I have been patiently waiting for my order since January 16th. It is now January 18th, There has been some bad weather, but DoorDash hasn't had any issues delivering to me. This is why I stopped using them in April 2023. They are full of excuses, customer service agents with unintelligible English and NO communication. I do not recommend.

I used IC 3 times. On the very last order I went to review my receipt I placed with Kroger, and noticed multiple items I didn’t place. I reached out to Kroger customer service and got a refund. But I definitely felt violated by what was done. This company needs to do better with not allowing items or charges made by the workers. I was not alerted that items were added or changed on order. I was frustrated and very disappointed that the worker stole my money. I will never use this company again and will gladly pay Kroger the extra money for a delivery.

Do not use these people. Shoppers mess up your orders and rather than refund you they tell you to email appeals department, no investigation is done. They blatantly deny your refund request even with proof. 95 percent of the shoppers do not speak English. I've been using them since pandemic because I am disabled but I will find another way. I'm done.

I am concerned regarding the pricing discrepancies I have encountered with my recent orders at Instacart. It has come to my attention that the total amount charged by Instacart online exceeds the actual receipt total from the store. When I reviewed the receipt, it discloses the merchandise price and sales tax for a total. Instacart then charges a delivery fee, which is expected, and then you have the ability to insert a tip for the shopper. This is how it should work: within their terms, they are not the retailer, and prices are subject to change by the retailer. They use shopper-assigned cards when making purchases to reflect variable-priced items such as produce. This leads me to believe the final price is the price, not the posted price, as those change daily.

SO SAD! PS. I PRINTED OUT THOSE CHARGES.

I do not recommend this app, they have no customer service skills. They refuse to help with any issues. Besides this they upcharge you for everything and add on fees. 0 out of 10!!! Worst company I have ever worked with.

I have used Instacart several times. Always want to give them the benefit of the doubt. No more. I have paid extra several times only to get my products an hour later than I paid extra to get it for, Also I have asked for specific items only to have them exchanged for what I definitely do not want. Done with Instacart!

They claim that they charge twice because order total was different, money will show up in account in 3 to 5 days, say you have a 50 dollar order then it's 50.75 instead of charging the extra 75 cents they recharge accounts the whe 50.75 on top of the 50 dollars, and we did not catch it at first because the orders we placed over months were low in price when it was noticed on a larger order they claimed 3 to 5 days and gave us the 75 cents. I am assuming they are hoping we are stupid and still didn't realize that they stole 50 dollars.. so when I go back months I notice mine and my husband's card being charged same day for same orders.

Shoppers are stealing from customers by adding on items (listed on receipts as substitutes) for themselves, not delivering the additional item and hoping the customer doesn't look at their receipt. My Dec 31st order included 267.00 worth of items I did not order and DID NOT RECEIVE. BEWARE!

I have used Instacart several times since I don't drive and it's limited. However, I will never use this business again. They take your money and if you have money owed back, they don't give you the difference. Also, if you receive bad food items and they offer a refund but they don't give you the refund! Shame on Instacart for taking advantage when times are very hard now.

I placed an order for groceries at 6 pm. Instacart said it would be delivered by 10 pm. The grocery store closed at 9 pm and I don't live far from the store. I called customer service and the representative did not give me an explanation of why it would take so long, even after I told him to store closed at 9. He just said it would get there by 10. I'm a diabetic and 10 pm is late to start making dinner. All my past orders were always delivered between an hour or hour and half.

This is the second time I order delivery. The first time it never got to me. This time I got someone else's order. I will never use them again. Still waiting on two refunds. The inconvenience is horrible. The customer service is crappy. They take your money and as far as I am concerned you get nothing but a driver who is not paying attention period.

I didn’t even know about Instacart till my mother in law sent me a link stating I would receive $50 off first order. So I figured why not. I went and placed an order and instantly it was cancelled saying the offer was used by a related account. Not possible since I NEVER heard of them. So I called and got someone who I could barely understand and they kept telling me I used this promo code already. After about 10mins of explaining how that was impossible I just hung up and will NEVER use them.

Driver charged me $30 more for someone else's delivery.... Made my account go into overdraft for another $30 for them to refund $30 in 24 hours. I was still in the hole $30 for overdraft.... but then there was food missing. About $33 worth. They refunded me $20 and told me they didn't owe me $13. Meanwhile I had screen shots of 3 diff CSR chats stating they owed it and was put on alert 3 times for refund.... I deleted the app. It's best you get your stuff yourself. It was a horrible experience.

Shoppers refund items when they don't want to wait or be inconvenienced. Then customer service says well just make a new order. Nice so I will have to make a new order for more than 35.00 and pay more fees to get what I already ordered. No help was offered and since I made the 1 order they won't refund my membership either. Not like I got what I ordered for crying out loud. But they will be happy to take fees again for me to try and get the stuff I needed!!!! Beware. Stay away.

I have been a member of Instacart for almost 3 years and always signed up for a monthly membership, today I was surprised they have charged me for $105.93 for annual membership, that I did not sign up for, called customer support and the lady is refusing to issue the refund, I asked for a supervisor and she said the supervisor will just give me the same information, I still insisted on speaking to one, she put me on hold for 20 minutes only to come back and say all the supervisors are not available. Never again will I order for Instacart. I will try to dispute this transaction thru my bank and delete my Instacart account.

Account deactivated. I provided all the information requested. Was told beforehand that I was going get a refund. Now got told different details where all I wanted is a refund and someone to pick item up. Also very disappointed customer. I want to get my issue resolved like I was told.

1) They offered 3 free deliveries. 2) I placed 3 orders in 24 hours. 3) I signed up for membership thru a PayPal offer of $49/yr to lower the fees. 4) I cancelled within a couple hours because it did NOT lower the fees more than a dollar or two. It made no difference. 5) I spend the next 2 hours of my life chatting/speaking with 4 different outsourced employees who all refused to cancel and refund the membership fee. 6) I have had to place this in dispute with PayPal and will have to wait for resolution. Had I known they were this bad, I would have stayed with Shipt. 7) Argumentative reps, long-winded reps, do not want to resolve issues, they only want to explain policies and why their hands are tied. There is NO customer service.

While the Instacart service itself is fine and much needed by many, I was tricked into an annual membership costing $99 without my knowledge. I made a I simple grocery purchase via Instacart and happened to check my bank account later in the day, only to discover two additional withdrawals for which I called Instacart to inquire about. They informed me that I was enrolled into their yearly subscription and that since I had already placed an order they could/ would not refund me my $99.

Instacart receipts are not valid in stores for returns. Every time I've had to try to return something the stores that they work with don't take instacart orders as valid receipts. Some stores won't refund you at all and some stores will do a non receipt purchase at the lowest current price of the item. You lose money more than you saved by the "convenience" of their service. And of course, you don't get refunded for any of their service fees.

Hello, for some background I am Platinum cart with about 120 orders, a 4.95 rating and have never had a problem with Instacart orders. Yesterday, I was on my third batch of the day, it was a single order with about 20 items. The total came out to $201.04, I was on the screen where it tells me to pay with Apple Pay, as I scanned my card I waited for the cashier to give me my receipt and she told me it was declined and to try again. So I did, because what else was I supposed to do. Again, declined, with a line of shoppers behind me I tried one more time to no prevail. Since I had my girlfriend with me helping me shop and she was a manager at the store I was shopping at (Wegmans) she knew just to pause the order so we could go over to the customer support area while I contacted Instacart support.

20% Tip added automatically ($18). I called to reduce a little. I could not understand agent. I asked for someone who spoke better English, man hung up. I called again wanting to change tip prior to delivery being assigned as to me it was very high. Told shoppers don’t see tip prior to delivery. Their own website says they do. Not fair to shopper to change after delivery. Very annoyed. This was the so-called senior help line. NOT.

I placed an order on Insta Cart from the Vitamin Shoppe, twice. Both times the shopper cancelled my order stating the product was out of stock. The Vitamin Shoppe website said there were many in stock so I called The Vitamin Shoppe and was told by their employee that they had lots of them, so I contacted Insta Cart and was assured by the representative they would make sure my order was completed and delivered. It was not. I do not know how this company still exists. The service is horrible, and extremely unreliable.

Using the Fred Meyer app which uses Instacart - I just order a bunch of stuff for my son to have delivered since he’s really sick - I’m livid! The shopper who went shopping for us mark EVERYTHING out of stock and then went on a damn shopping spree for herself! I’m on the phone with instacart spent $127 on my card.. I just called instacart and gave them an earful. I let them know that this is a huge flaw on their system that their delivery drivers can just cancel the order and order whatever they want and charge the person credit card. I’ve attached what I order and her canceling everything

Instacart stated the added items would be credited. I wanted to start off with that. Will revise if credit not posted. Shameful that my order was adjusted to include items I know I did not order or receive. This option needs to be turned off immediately! Why would this company even give individuals the option to add items! SHAMEFUL! So glad I did not sign up for the membership.

I order groceries for another senior as she does not have email or internet access. Today I ordered groceries for her and must have accidentally clicked on the annual subscription. I was not aware I did this until an hour later when I got an email telling me I had signed up. I panicked as I use her credit card and I knew she would be charged for this, a cost she couldn't afford. She is 78 and a widow. I called customer support and then their senior help line, neither of whom helped at all. They said because it was system-generated they couldn't cancel. I said, please just charge the delivery charge for the morning's order and cancel the membership. They refused. Now I have to sent my friend the $99 as it wasn't her fault. I too am a senior on limited income and this really hurts. I never encountered such a disreputable company before.

Instacart purposely overcharges customers. Several items on the app were actually cheaper in store. One item the shopper purchased was a reduced item which had the price on top of the bag. The beef I purchased also had the price listed on the package. Which was two dollars cheaper than what was listed on the app. Instead of Instacart, crediting customers the difference after checkout they keep the money on the products they’ve intentionally marked up. So not only do they charge for delivery, a service fee, and tip. They secretly increase the prices of the items to collect additional fees. I wrote to their customer service, and their explanation was terrible stating all special offers are not available via the app. Which makes absolutely no sense! At the end of the day the shopper/Instacart paid less for the item that I paid for yet I’m still paying full price.

Buyer Beware! Instacart is a total scam! They con me into a yearly membership of $99 by offering very low prices on my first order. Since they suckered me in after that first order 4 out of the next 5 orders had to either be canceled or I had to get a discount from them for screwing it up. I go to cancel the membership after only 45 days of having it and they say it is non-refundable! They keep the whole $99.00. They make it impossible to cancel orders on the website. When you go to the instructions that I have attached step 4 says click manage order. There is no such option on that page at all!

Shoppers half of the time steal the groceries. My worst experience is when I ordered groceries for 40$ and shopper added more items without my consent, bumping up my grocery bill to 100$ and never delivered it. I immediately contacted their customer service and even they couldn't connect with the shopper claiming the shopper was not reachable. When I requested for redelivery, credit or refund from orders appeal, they denied my request although the proof was provided by their customer service department and myself that the shopper stole groceries.

Placed an order on my lunch break. Cannot use phone during work hours. Instacart sent a message that order was cancelled not mentioning I would be charged a delivery fee, and asked if I would like to reorder, I did because I work late and picked the time it would arrive when I was home. Then got a text stating not all items so was also charged another fee. Bottom line double charging customers and not refunding for them canceling orders, then not all items available after picking substitutions. Not happy with this practice of business as I work in customer service. Called them twice over this. Nothing done and no refund. Not acceptable as the previous week they had NO trouble finding my address for deliveries. No respect for the consumer. Will use other delivery services in the future. Word of mouth is the best review for this company

Instacart sent me an offer for $40 off an order greater than $80 expiring on December 10th. I assumed that this meant that the offer expired at the end of the day on December 10th as is standard practice. Instead, the offer expired as soon as the date changed. So, in reality the offer was only good through December 9th. I contacted Instacart about this deceptive offer and requested an equivalent replacement offer to make up for the confusing way in which they expire offers. They refused. I will never order anything from them ever again.

I was charged $21.11 for a tip. I did not approve! This is an outrageous tip for my grocery order. I was also charged nine dollar service fee which I was unaware of. They hide things from you and they are a scam. A real scam. They have lost me as a customer that’s for sure. If they charge me for anything else I will sue them!

I placed an order through Instacart today and when it asked if I wanted to join Instacart + I agreed. I wanted the monthly subscription but was charged the annual fee. I immediately started a chat and told the rep that I want a refund for the difference. Syeda said that I needed to cancel the membership and even provided details of how to cancel it. I verified that I would automatically be refunded and she said yes.

I placed an order that I didn't receive. After waiting all day I called and was told that we had a dispute 3 years ago so they were not sending my order. But they collected an annual fee from me a couple of months ago and now don't want to deliver to me. The dispute a few years ago was because they didn't show up and charged me. This is why they have one-star reviews everywhere.

I had a fraud alert put on my account. I called they said they would send an email. There is no phone number for fraud only email. The email arrived. They wanted me to send my ID through an unsecured line tp the fraud team to prove it was me. I deleted all important information and sent it. This was in encrypted line. The fraud team sent 2 messages they did not receive my data. I informed them I had I had sent it twice. The fraud team stopped responding. I have called Instacart twice now. I have also requested to have my account deleted.

I ordered $200 worth of food. I received $100 worth of the food. All my frozen my meats were not in the bag. I contacted Instacart. They told me they couldn’t refund me. They had to send me to appeals. Appeals sent me a message within four minutes telling me they could not refund me or redeliver. How did not even investigate that they didn’t contact shopper or the other customer. The shopper was doing multiple orders. She could've made a mistake and gave my order or something somebody else or something else happened. But $100 worth of groceries on food stamps so they’re not gonna refund it. So I’m out $100 in groceries. Horrible service. Will never use them again. Something is always missing but a whole bag of groceries. When I asked to contact the shopper or the other customer told me they can't contact the shopper after the delivery. That's real legit.

Have been using them for quite some time. You quickly learn that their shoppers hardly ever ring the bell so best to include an alcoholic beverage to force them to scan your drivers license. But they don’t seize to lower your expectations. Last straw was a delivery that was spread all over my front door, on the floor no bags. At this point you know there must be someone better than this company. You can complain to their customer service all you want. They just don’t do anything.

I had a shopper who replaced many of my purchases with larger versions so she would get more money. In addition, I was charged for a membership I never purchased and was refused a refund. 107 dollars! I am seeking other courses of action. These are questionable even worse business practices. They cost shoppers more money. Order right from the stores...

I've been a loyal Instacart customer for over 5 years. On 11/30/34 My shopper engaged in arrogant, belligerent behavior against me, calling me names such as "cheap" and "lazy." I use Instacart because I'm hooked up to oxygen at home and cannot shop on my own. The shopper, Warren, in this case performed the most ridiculous and rude treatment that I have ever received from a service provider within my entire life. I only gave two replies, one of which I explained I'm on home oxygen and cannot shop, and that did not phase Warren who continued with rude, name-calling and belligerent behavior.

I purchased water from there and didn’t notice that the cases were $3.50 for 12 at 330 ml bottles. Another store is 3.79 for 24 at 500 ml bottles .. Of course the 3.50 Walmart rip off was at the top and on the google search at the beginning.. This isn’t all their fault but Caveat emptor is definitely in full effect as the buyer better beware.. I live on disability at $1000 a month and this is the Christmas season so merry Christmas to me. Instacart did give me a rebate to some degree for half the price of the original water price but then the water is half as many bottles and 170ml smaller .. Kudos for the attempt but I doubt I would pay $99 for this service considering it all.

Well first I didn't even want to give you a star at all. The last time I used Instacart the shopper was disrespectful and wouldn't bring my order to me and then y'all wouldn't give me a refund because I couldn't meet them. Then today I ordered stuff for dinner and the shopper stole 4 items from me. When I contacted customer service they said they would refund me 11$ and I explained that I still wouldn't be able to get my order because the minimum is 10$ and I didn't have money to cover the rest. I feel like it's not my fault that y'all's shopper stole my items and y'all should have them redelivered to me. Then when the customer service employee told me there's nothing they could do and asked if I wanted my refund and then disconnected. Then when I go on instacart app to check my credit it only says 5$. I promise you this I will never use instacart again. I'm so disappointed and should of known the last time to not use your services again.

Never sign up for or use Instacart. The last time I used them I placed an order for $620 of groceries + a $62 tip + a $35 fee. After all this was set and charged to my card they came back and charged my card an additional $196 and I have not been able to get them to remove this charge. I know what they paid for my groceries and it was actually less than the original amount.

I have used the same-day delivery service from Costco a few times before with amazing success. Since the order was delivered to my neighbor once before, I made sure to add delivery instructions as to which street to come in off of, as well as the code drivers should dial at the gate so I am able to let them into the apartment complex (an issue I have - and resolve - with almost all delivery drivers). My order was scheduled to arrive around 11am and at 11:12am I received an email saying "since you weren’t available to receive your order during the time period you selected, you incurred a $15 late cancellation fee".

I only started using Instacart when COVID-19 hit; however, I no longer use it. They are totally awful. Most of their people do not speak English or read English, so they cannot read instructions or street signs. Therefore, the service does not come to tuition as they simply cannot find your address. Not only that, after providing them a phone number, they make no good faith effort to call for help. They are lazy and do not seem to want to work. Half the time, items are missing and you receive some of another person's order.

How they scam customers into paying for annual. They recently replaced the weekly membership button during checkout with annual membership, using the same button same wordings. Once you’re tricked into paying for the annual upon checking your bank statement & call phone support help, they will repeatedly recite the policy that ‘once you make a purchase with the membership it cannot be refunded’. They intentionally set it up this way to avoid giving a refund. If you look at their reviews on Apple Store this happens to others as well.

This company for Instacart is the worst! They customer service is a joke! They don’t care about your concerns and make fun of you and say there is nothing they can do to help you! I spent over $1,000 on their app and I had 6 cancelations for my order. I call Instacart. They said the girl completed my order but had a emergency and left my stuff there and my order had to restart again. I have waited since 7 am. It’s now 5 pm California time! Still waiting. So a guy picks up my order and tells me they're sending him all the way to Antioch Walmart when I live in Stockton Ca. Stupid. So he cancels.

I called in because the app was showing that I couldn't get alcohol delivered to my house, so I get on the phone and reach someone, I get ahold of them then they send me to the supervisor (didn't ask to be transferred to one), supervisor hung up after asking me for one moment of my time (I said no problem)... I was kind, I watched my tone, I used their names, I was respectful and they just hung up. Just was told by the customer service there is nothing they could do to help me and I asked two questions and this is how it went down...

When ordering from Instacart I got charged a $15.00 cancellation fee because the store was out of stock. Plus at end of order Instacart charges a lot of extra fees at checkout. I was also charged for item not received and they did not refund my money.

I'm beyond disappointment with Instacart. Not only do they provide horrible service; they manipulate their customers in believing they are fast, caring, and responsive when it comes to correcting errors. The truth is they make customers pay double for mistakes their workers make. Instacart charges an annual $99 to join. This is for unlimited deliveries, AND the deliveries must be over $35. This is the 1st red flag because they still turn around and add additional service, tax, tips, and whatever fees during checkout. In one year (depending on how often someone shops) they could easily pay another annual fee of $99 through small service fees that add up.

I have been using Instacart for over a year, but lately they have been upping the prices on groceries to ridiculous amounts. I understand that they have to make some profit, but to charge $2.87 for something that is $1.67 is just wrong. That's a 75% increase. That's not including their other fees. I don't mind when it's a 20% increase, they need to make a profit. They should have a limit on the percentage they increase on the items. We as customers know our prices and when something is on sale.

Resolved the damage.

Instacart is now not like before. Giving the batches and customers providing the high tips and one third of the tips only drives getting and also reducing the tips from that tips. Low batch pays and unsustainable tips. Working hard for nothing. There is no future in it. Cheap and Cheats.

I’ve been working for Instacart for three years. I had an order today that qualified me to receive heavy duty pay due to the weight of the order. After reviewing the rules, I try to contact them through chat since they do not have a phone number for their employees to call. I have spoke to six different representatives, and I have taken screenshots of all conversations.

I never write reviews about anything unless they are super great or super awful. I wish I could give this negative stars. They are always late to begin with, but I was supposed to get an order for something I needed today yesterday by 6pm at the latest. The order went out for delivery at 8:30pm and the shopper brought it to the wrong address. In fact, the picture she took even had the unit number in it large and clear and wasn't even close to where I live.

Week after week I am having a problem with Instacart. Customer service is terrible! My orders do not arrive on time. I spend hours calling them and they give me different reasons for the same order delay. They never contact me to let me know that my order has been delayed. Today my husband called close to delivery time and was told that it would arrive in 1 hour. 1 hour later it still has not been shopped. I called for a supervisor and could not speak to one. Have wasted half a day and no groceries. The supervisor had several calls ahead of me. Don’t have to guess why!

Consistently get wrong items, have missing items-paid for. Or entirely wrong orders, which is a minimum of 2 screwups when it happens to me. Sorry to the person who needed berries and bananas for the kiddos. Sorry you got my salad and wrap and ginger ale. Took 30 min and 5-not kidding-5 CSRs to 1 refund the order (BARE MINIMUM from a legal standpoint - takes up to 10 days.) Then they offered me 5$ in credit, for the inconvenience. As if I'm going to keep using a service that can't be bothered to get it right or make it right.

Just the service fee is 32 dollars. I won't be using Instacart anymore. 32 dollars is 3 maybe 4 meals worth of meat for my whole family...that's just insane. They will be out of business soon if they don't fix it.

Good evening, Up until today, I have used Instacart for grocery delivery on occasion. I have had an account with them for over a year now and have never had a problem. Tonight, I placed an order for Sprouts delivery. When I clicked purchase, my order was cancelled and my card charged a fee of more than what the order was for. The total purchase was for a little over $25.00 including the tip and service charge because I only ordered 3 things but the charge on my card was for $31.00. When I called the customer service they informed me that they felt that this order was suspicious activity.

Instacart have no proof of me a subscription from me!!! They have been charging my account $99.00 annually. I have only shopped there 2 times this year!! Based off a deal that I can shop $50.00 and get $30.00 off. I see that this company have trapped a lot of consumers on reviews. I am unemployed and they are advantageous of consumers. I am asking for a full refund of $198.00. **

I canceled my account over a year ago after a recurring charge came through for a year membership. Despite this, I was charged again a year later and Instacart refuses to refund my money saying it’s outside of their 15 day dispute window. I never got the reminder email saying my card was going to be charged. They don’t follow their own policies and now got over $100 for nothing because I don’t even use Instacart. I’m disputing the charge with my credit card. I’ll never use this company again.

A friend generously gave us an Instacart credit of $100 to help after my son's surgery that prohibits his driving. After tedious hours spent adding things to the online cart and entering the delivery info and credit amount, it inexplicably cancelled my order and consumed the $100 credit. I spent hours on Instacart's senior citizen phone line trying to get this unraveled and was told to submit my driver's license and credit card on line to their security team. I should hear back within 2 days. This is a total pain in the **. What was meant as a kindness has turned into a protracted issues on top of the medical concerns we are already dealing with. It was bad enough that the $100 credit was diluted by the service fees and obvious product mark-ups plus with the tip. The total goods were valued at less than $75 and I still had to add a credit card to pay for the balance beyond the original $100 gift credit. I would NEVER curse a friend with a gift like this.

80% of the time, unless hamburger meat, something will be off on meats. Last time I got a thirty dollar roast that looks like a ten dollar piece of crap. Thin cut, grizzle extreme and pricey too. This goes for Fred Meyer, Safeway and Albertsons. Here's my theory. The shoppers buy two pieces of meat, one quality one you're NOT going to get and one ** one you'll get.. They return the one, no receipt in the bag thing.

After spending some time adding groceries my account was locked for possible fraud. Customer service from this point forward was a challenge. I lead a busy life and they had several onerous steps to unlock my account. I'd save more time shopping in store. I cancelled the service but they never did reverse the + membership so I may need to request a chargeback in a month.

Instacart locked my account because of possible fraud. I was appreciative however I've been trying to get information, and unlock my account for over 10 days. Everytime I call I get a different story, you can not talk to the fraud department, I've received zero communication. Everyday I'm told that in 24-48 hours someone will get in touch with me. Again Zero communication. I've asked for my case to be elevated, I've asked to talk to a manager, I've asked to speak with the fraud department. NOTHING. Horribly run organization.

Every single time I order Instacart they bring me missing items, the wrong thing like cilantro instead of parsley. I've gotten opened rotten food too. Today they forgot toilet paper and paper towels from Costco. It must be sooo hard to shop for 11 items and get it wrong. The concept is good but the shoppers are very ignorant. I won't be using them anymore, not worth it.

Ordered groceries ($400) through Instacart. My groceries never arrived. When I called, I was told my order canceled because the store didnt have most of my items. This is not true. There was one item not found. They have my money but offered a $5 for my trouble.

I was desperate and needed groceries. Due to some health issues I was unable to leave the house. The 12 items I purchased cost over half more than if I would have just limped around at the store. The fees are ridiculous. Plus she broke my eggs. If you have money to throw away then this is the site for you.

Orders incur inflated prices, a service fee, a delivery fee and a request to tip in addition to taxation - all of which help to erode any discounts or promotions. My order was also placed on hold while my identity was verified by requiring me to take time in my day to redact and submit info on my driver's license and credit card. I complied reluctantly but still it was insufficient. I was expecting my order the same day but 48 hours later it was still not resolved so I cancelled the service altogether.

I ordered Costco items through Instacart. I made the order around 10am. Nobody picked up my shopping until later in the day. I had 11 items and I was watching the shopper’s progress while he was shopping because I was anxious to get my items. When he had 8 out of the 11 items shopped, he cancelled my order! I received a message that my order is waiting to be assigned to a shopper. It’s a Sunday at 5:30 and Costco closes at 6pm. I knew I would not get the items that day. I was also so irritated that the original shopper would cancel 8 out of 11 items in (I imagine him just leaving the cart in the middle of the store somewhere). This is really a circus.

I rely on this service as a working mom of four. I pay a premium for my groceries so that I can hold down my job. On many occasions have been disappointed. Today I placed my 400$ order with a shopper who shopped the order and never showed up. Most disappointing was dealing with instcart customer service representatives for 3 hours (I spoke with 3) who were unable to help offer any resolution. For the thousands of dollars per month business I do with the company, I realize it is not worth the convenience. They will rip you off again and again, with no apologies.

My account was hacked and someone tried to use my account. I tried to delete my account and information by deleting the app and all of the contents. It happened again. I called and they deleted my account and all of the information. Today I tried to set up a new account or access my old one since the information is still live and they acknowledged that by calling me by name on the phone call. I was told, "Too bad you deleted the account and should have worked with our fraud department to fix it instead of deleting your account and now too bad".... I have never heard of a company that did not want business but....

I've really tried with the service. I joined their Instacart+ program. I use their three hour delivery window ($2 credit), I check the website of the supermarket before I make a purchase and try to buy items which are marked up $.50 or less and are on sale. But the service is terrible. They charge a service fee and they charge at least $1 more than the supermarket charges for EVERY item you buy (just another service fee) and they charge a bag fee and they charge a tip fee, they just charge. I buy yogurt from Shoprite. Shoprite charges $1.25 in the store and on their website, Instacart charges me $1.65 for the same yogurt...

Don’t sign up to Instacart. Instacart charged my account with an annual fee of $111 without my consent. They auto renewed me into a membership that I did not sign up for. If I didn’t check my bank statement I wouldn’t have noticed this. I contacted their customer service and was assigned to an agent named, Susmita. She was not helpful and wanted to end the chat without resolving the issue. I asked to get this resolved and the agent told me that they can’t issue a refund since it’s past 15 days when again, I did not opt in to this.

Employee well-being at this company was neglected, and it impacted the overall work experience. Prospective employees should be diligent in their company research to make an informed decision. You can never get in contact with someone from America and no issue is solved quickly and promptly.

Due to back surgery, I had my grocery delivered. Each time Instacart delivered my grocery, the meat was past freshness date, ice cream melted into a liquid and items paid for was missing. I try hard not order grocery when Instacart is the only one. However, I needed items today and Instacart was the only service listed. The driver delivered grocery but items weren’t in the grocery. I tried stop him from driving away but he ignored me. So I need to order again or wait for a family member to back to the store.

Everything I ordered from Kroger was delivered. I even had a 30.00 dollar off my order that lowered my paper receipt to $23. My digital receipt however said I was being charged $107. On the digital receipt everything I was delivered stated it was out of stock and there were items on that digital receipt I did not order which came up to $107. How? And why does it take 7 to 10 days for a refund? I need to pick up medicine! I will never use Instacart ever again.

I planned a party in another state, knowing that I could rely on Instantcart to get my Costco order there in time. I decided to do a test order one week ahead of time and found out that my account was disabled. I filled out the required form and sent in the required information and was told that I would be contacted in 24 hours. That was FIVE days ago. I've called four times now. The last time I called I was promised a manager would return my call in 10-15 minutes. That was THREE hours ago. Horrible experience. I will be looking for other options and telling everyone I know to stay away from Instacart.

I ordered twice Instacart this week. Twice a mess - the first delivery was left at the lobby at my building not at the door of my apt - with no label or no name. I was also not even notified my delivery had arrived. Today - I ordered again and the delivery person put cold raw sausages on the top of hot rotisserie chicken by the time package got here and I noticed it at my door (I again wasn’t notified that it had been delivered) the sausages which should be cold were warm because of the hot chicken and sitting at my door for who knows how long.

If I could give them less than one star, I definitely would. Not only do they NOT deliver when you need your groceries, but they will set up delivery at their convenience. Uber does a much better job.

Today I made an order an Instacart. Paid for the priority delivery which was 1:15 p.m. today. The app showed that the shopper was still shopping and had 10 items to go. At 1:45 I called customer service. They said the driver was 5 minutes away. When they delivered my order 75% of it was missing yet none of the money was refunded. I reached out to customer service again. They said they'd redeliver the missing items.

I recently had spine surgery & can't do my own shopping so I started using Instacart. I was getting charged for items not received or much higher priced items than I wanted. Also my ice cream & water ice was melted & because I added that I'd pay tip upon receipt of my order I have shoppers dropping me as a customer like I'm supposed to tip well for them buying whatever the hell they want.

I had an unfortunate experience with this service today. As someone who is not feeling well, I decided to give it a try for the first time. However, there was a glitch in their system during the application process, and instead of signing up for the 14-day free trial, I was mistakenly subscribed to their yearly plan. When I reached out to them about this issue and explained that it was a glitch on their end, they informed me that since I had already placed an order, they could not provide a refund. To make matters worse, after expressing my frustration and mentioning that I am on a fixed income and cannot afford to keep a subscription I won't use, the customer service representative abruptly ended our conversation. It's disappointing when companies do not prioritize customer satisfaction and resort to questionable practices.

Horrible, disrespectful, entitled guy from customer service!!!! Long history short, how come I can't pick up my order tomorrow between 1-2, since I've done before. Excuse me, if my DAY OFF is today!!!! You guys had confirmed the order, took the money from my account and almost 2 hours late, text me a message that I shouldn't come to pick up my order, and if I canceled will be up to a WEEK to get my money back. YOU GUYS ARE THE WORST!!!! I will NEVER SHOP INSTACART AGAIN!!!!

I recently tested positive for Covid and was forced to do grocery shopping online and gave this trash company a try. I ordered groceries from an Indian store. The woman doing the shopping had no idea what she was buying and seemed she didn't care. I ordered 'pepper papad' and she got a bag of pepper corns. I ordered frozen 'patra' and she got paratha. The pictures of the 2 items are so different I could not believe someone could mistake that. One is a vegetable and the other is a flat bread. The okra she picked out were the largest most mature tough okra that was fibrous and not edible. She has clearly never eaten or bought okra before. She got dry dal and not oil dal that I requested in my cart. She left out my essential milk. Could she not have told me so I could have chosen a replacement? This was my most essential purchase.

Placed an order tonight at 7:30 pm from the local grocery store. Was told delivery would be at 8:30pm, then the site updated to 9:30pm, then site updated to 10:30 pm. When I called to ask why, since their site Said Kroger deliver local would be at 9:30 pm and that is false advertising, I was told they didn't have any shoppers available. I told them that their site should not be telling people then that they could get delivery by 9:30pm.. Their customer service was not helpful. In the future I will order direct from the local grocery store. More reliable and less confrontational.

I ordered $345 in groceries on October 7th. The shopper must have been mentally handicapped. When he arrived, he did not know or chose not to push the doorbell to grab our attention. Instead, he canceled the order and returned the groceries. Is this good financial sense for ANYBODY? I was still charged a cancellation fee for no fault of my own. My apologies to truly mentally handicapped people, but the STUPID people employed by at Instacart need to go away.

I've been using Instacart since 2015 and they have seriously gone down in quality, service & professionalism. After getting a notice that Igor was done shopping and my order was "complete and out for delivery". A few moments later, I get another notice that "Sarah" is now starting my order. ?? I told her that I was told shopping was done and out for delivery. She was clueless; understandable, so she agreed to complete the order and deliver it. I got another notice that the shopper was out for delivery and had "arrived and was waiting for me." This was quite odd. In the 8 yrs I've used Instacart, I just ring them in the building and they leave the groceries. I immediately went to meet the shopper and no one was there.

I have used Instacart for almost 3 years now. Lately my orders have consistently been messed up. I got an itemized receipt and confirmed I am being charged for items that I didn’t order or receive. This was so much help when I had a newborn during Covid but I’m tired of spending money and not knowing where it’s going. Go shopping yourself y’all

I have used Instacart before, but I got the Flu & it was a necessity to get the items I could eat while sick...I stayed within 1 store to make it easier for the shopper & after picking everything out, it was at my door within 90 minutes....I gave a decent tip & the fee (Both Online) was well worth it (Cheap Enough)...What a Lifesaver & the shopper left it right inside my porch at my door....Thank You...I WILL be back (Hopefully, not on a Sick Event next time)...

I started using Instacart even before the pandemic. They had been convenient and had a variety of options and came in handy when on vacation. Lately their service has gone downhill and their policies are not user-friendly. The one that was the last straw for me was mandating customers sing for their groceries or they have to leave with your order. That defeats the purpose of having grocery delivery especially if you live in an exceptionally large building.

Most of my Instacart experiences have been fairly decent. The two most outstanding happened at Kroger. 1) The shoppers had figured out how to manipulate the order so that items I would never buy, were on my order. It took over an hour on the phone to clear that mess up. 2) The latest, the shopper shows up with the entire order in a paper bag. Reeses Halloween candy on the bottom, with heavy stuff on top. I screamed at her. She said they bagged it. I told her she should have been watching.

The Shoppers are nice and friendly. Meanwhile the Customer Service is slow, and spends too much time apologizing when I would prefer they fix my Order, instead of constantly saying Sorry. Please stop putting me on hold 4-6 times in a given phone call. Thank you.

My experience shopping for Instacart has been absolutely terrible. The first incident was concerning the referral bonus- my mom used my referral code to sign up to be a shopper, and completed all of the qualifications on time. She was supposed to receive $400, and I was supposed to receive $450. When it did not happen, we contacted Instacart customer service. They informed us that she did not type the code in correctly, but this was clearly an assumption as they were not able to tell us what code she did use. They also said there is no way to fix this after the fact, which is completely absurd seeing as all they have to do is verify that she completed the qualifications and then pay us both accordingly. She did put in the right code, she's extremely detail oriented- this was a glitch on their end and they were completely unwilling to help.

I have been using Instacart for several years. Last few months have been ridiculous. Wrong orders. Lack of communication. Website constantly changing. Not sure if they are getting too big or what but it’s going downhill. Surprised a competitor has not joined the field. Might have to start one. Ugh! I appreciate someone shopping for me but sometimes the lack of training (if they even get training) is ridiculous. Communication is key! Keeping a website that is working alone. This isn’t Apple that we need constant ridiculous updates that just create more problems. The shopping idea is great but do a better job vetting and hiring your shoppers and leave the app alone.

I had used Instacart for years with great results often ordering 2-3 times a week. Until one day in the Spring of 2023, the app stopped working. None of my many forms of payment were going through. I must have called customer service 10 times with the promise that the issue would be resolved. It was never resolved and after no-one being able to assist, I requested in writing to be reimbursed for the remaining amount of my membership fee as I was unable to use the service. NOW, I receive an alert on my card with the annual renewal fee charge? EVERYTHING is documented in your system and I strongly advise someone not only remove this latest charge, but take the time to read the correspondence that went on for weeks. I no longer want this service and order directly through the store.

I've been a customer for 5 years. I use the service every week. Recently I have had a number of orders with problems, some small, some huge. Examples include a whole bag of groceries (about $30) missing from an order and getting a small bag of coffee when paying for a large bag (about a $5 difference). For a bit, this was happening very frequently and they flagged my account, insinuating I was lying about order issues (their integrity clause in the TOS). I tried to address it at the time, but couldn't get in touch with anyone. I heard nothing for a month or so, so I thought all was well.

First, the 1.2 star rating seems rather high. I found myself in a pinch and wanted to order groceries from my local Aldis. Not being familiar with Instacart, I played along to purchase groceries to be picked up. After picking them and taking them home, I realized I did not have everything I ordered. I took it up with instacart in an email. They replied saying they were going to credit my account for the items I did not get. (Over $115 worth). The next day I went back to Aldis and they had all of my other items that had been forgotten from the day before.

I placed an order and it took longer than usual to assign a shopper. I then spoke with customer service and asked them to cancel my order. I looked on the app and then I got a shopper. I asked to disregard my request to cancel. Everything was fine and my shopper got 2/3 items and then my order was cancelled. I then went back to customer service and NOBODY was assisting me. They ended chats on me and nobody would answer the phone. I'm very disappointed in Instacart and will not be shopping with them AGAIN.

I ordered for Minster card every now and then if I don't feel like getting out or if I forgot to get something. Today I ordered about eight things and ended up with about 12 to 15 items. I called Instacart to tell them this and that lady told me to throw the stuff away that I didn't want. I don't know where the hell she lives but where I live is a good very expensive area and we have so many people in line at food banks because they don't have the money to go to the store and this chick is telling me to throw away groceries so I will donate this food because it's nothing I eat.

Will never order from Instacart again. My receipt said my bill was $57. When I checked my checking account they took out $65. No reason given for the extra charge. This is not the only time they ripped me off. Paid for items I did not receive, never gave me credit or a reason why I did not get them or why I had to pay for them. One time they left my order outside of my apt. building in the sun, had to toss some things out. Did not get a reason or refund. Big ripoff

The bad experience starts with bad packing. Essentially No packing. Frozen items not packed separately. No insulation. Rest of the items junked in no order. Twice my order was delivered to the wrong address. Drivers are not deliberate in identifying the correct apartment.