Instacart Reviews

I just signed up for Instacart and cannot place an order. Since I cannot place an order I contacted Instacart to cancel my membership and they just gave the run around instead of just canceling my membership.

The Instacart GPS has the wrong pointer for my address. Drivers think the dog kennel is my location. It is not, that is on the corner 100 yards short of the entrance to my address, a small trailer park. I walked out and showed the driver where I was at and he turned around and drove back to the telephone pole, not believing the GPS was wrong. This has gone on for years, Instacart should have fixed it by now or gotten a newer map.

I never signed up for this subscription. My credit card was charged $79. I've never used Instacart. She kept bringing up that I used it back in 2022. Maybe we had covid and I had groceries delivered but what does that have to do with my credit card getting charged in 2025. She kept arguing with me and bringing up 2022. I told her I want a refund like 10 times. I would not hang up cuz I'm pissed. Finally after her rudeness she refunded it but just hung up before confirming or giving me a confirmation number.

They damage my food and said that they will refund me my money on a 7-Day when a 7-Day came, they never refunded me my money and then they say, "You have 7 days to get your money." But then they says 7 days that we able to refund your money.

I placed an order from Restaurant Depot on Instacart today 7/17/25 and the charge paid by instacart was $362.13 but I was charged $486.15. Called their customer service and was told they cannot do anything about it and that was that. A complete rip off of a $124 for no reason and that is besides the instacart subscription charge and the service fee. I will be canceling my membership.

I will never use Instacart again. A shopper named Jose, took a picture of a bag, in front of an apartment door with the same number as mine. The difference was, my door has a wreath and this one didn't, we have a doorman, and surveillance cameras all around the property, inside and out. It's scary that Jose, has my real information. I don't feel safe after this incident. I did report to Instacart I never received my items, and Jose took a fake picture. All of the reviews I had read about Instacart leads me to believe this is organized crime.

I changed my email address and called to notify them. They cancelled my account and told me to start over. I had already paid a yr membership, they refused to give me my money back. Or credit it to new account. Wouldn't let me speak to a supervisor, they told me there wasn't any.

The most useless “customer service” I have ever encountered anywhere. When you reach out to account security to resolve issues they just send you the same email over and over and never actually communicate with you or help at all. I had to go through Costco’s help center to even get a beginning on help with fixing my same-day costco account that runs through instacart. Instacart does not care about its customers, if you need help from them, you’re 100% on your own. The account security team also does not have a phone number and can only be reached via email which only produces them sending you a preprogrammed response over and over.

There's no sugar coating Theft, and that's what they do. They stole $100 from me at the end of 2023, never refunded it and I didn't use them again until 2025 (sheer desperation during illness) to which Shoppers scammed through cheaper items than what I selected but never used the 'Replace/refund' so I would routinely get billed for a more expensive item but receive a cheaper/lesser quality item. Many times I waited over 4 hours for an order as Shoppers do so many orders at once that they cannot fulfill them using the times given at order. Most recently during my last order they took $220 to cover my order to which the entire total on completion was $172. Then, they took an extra $50. My last $50 that I had reserved for other needs.

They are not reliable. I ordered a bottle of brandy and bourbon and they charged me. Showed they picked it up and gave time of delivery. 1.5 hours later when they showed they were 7 minutes away. The time suddenly increased and then they canceled my order. Of course at this point the liquor stores were closed. Refusing to refund my $99 fee I paid 2 months ago so filing breach of contract and deceptive trade practices. They are BAD.

They tried to charge me $100 for cancellation made by their delivery person. She said she could not find me to leave the order at my door. But, the order contained alcohol which I have to sign for. She stole the order but the alcohol included in the order, discovered her lie and theft

I used the COSTCO same-day delivery service but unfortunately it is run by Instacart. Got an item from COSTCO exact same weight with estimate, got a bill 30% more than estimate, and 50% more than actual price tag, you tell me this is fair.

Had been using Instacart when in a bind... but I no longer will. First, they don't respond to any emails, or chats or anything. Extremely poor customer service. This last time I placed an express order that I paid extra for. Every time I checked the order was coming later, & later. So it was going to be over 2 hours late. That's not express. The supermarket was less than 15 minutes away. Instacart charged me $15 for canceling order. When in reality they should be paying ME $15 for jerking me around. I will never use them again. Their shoppers also don't know how to shop correctly & don't read notes attached to order. Use any other grocery service other than Instacart. They are useless.

I have used Instacart for years and there have been minor issues here and there. Maybe a rotten melon or wilted lettuce but they’ve always made it right. Monday night, I ordered crab leg sections for $24/lbs. I received whole crab for $9.99/lbs and was still charged for the sections. It’s around a $100 difference. I was on the phone for an hour then disconnected. Their chat is useless (transferred 3x without a resolution). I received an email asking me for photos of the items and it’s been 3 days and no response. Customer service has gone downhill and I will no longer use IC.

They overcharge. They charged 36 dollars for my delivery, my items was the worst quality and they cheat you out your money. The customer service sucks. I will never shop thru them again. I'm on a fixed income and they are scamming people.

I placed a Publix order through Instacart one evening for delivery the next morning. I needed seafood including several pounds of salmon and other items like sun-dried tomatoes. The first shopper accepted the order before the seafood department opened, canceled all of my seafood items, and refused to cancel the order when I asked. I believe she grabbed the order because I had already left a hefty tip, even though the store is less than a mile away and the order had fewer than ten items. I had to cancel the order myself and was charged a fee, which Instacart later refunded after I called.

I absolutely loved Instacart for years. Never had an issue until I placed an order for $350 on March 5, 2025. I’m writing this in July, 2025. There was an issue with the account I paid thru so I paid again with another card. Both accounts were charged the full $350. I was told I would be credited back one of the transactions. I have had 25 chats and 27 conversations with customer service since March 5. It’s now July 6. Every chat and every phone conversation I have to start from the very beginning of the sequence of events. They say they can’t access previous chats or customer service conversations. Really? I’m told the money was sent to my account. It was never received on my end. I have filed 4 in writing complaints via email. Some responses say they the transaction does not qualify for a refund. So, I paid $700 for $350 in groceries. It has been an absolute nightmare trying to get ANY legitimate response from anyone.

Do not use Instacart. Not only at their service fees ridiculously priced but here in LA shoppers take two hours to collect 16 items and then unassigned themselves from the shopping app after waiting several hours. They are frequently now late for delivery and the only thing they promised you was free delivery which you are given anyway if you order in advance. Today was an emergency shopping day for Independence Day and the shopper after two collecting I only 16 items in two hours decides to unassigned himself and I’m left with the service fee and the charges and all they’re offering me is a $5 discount for a four hour delay in delivery and a service fee is $31 not including the tip I left.

I placed an order on 7/2/2025 through Instacart uber and the food was taken to an address that I sent groceries to earlier. Being that I sent an order to a different address than mine earlier, I ensured I changed the address when I placed my PF Chang order. The uber driver asked me where I was and when I told her, she said it was too far and left my food with an unauthorized person. The agent said she would reimburse me for the lost order with a credit. She gave me a $15 credit instead of $31 I spent for the food. The $15 was what I paid for the groceries not the food. When I reached out to complain, the agent sent an ugly text saying the case was closed and logged off on me. When I tried placing the order again using the $15 credit, Instacart didn’t honor the credit. I’m out of $31 dollars for the first order and had to spend an additional $35 to place another. I’m home bound and the service didn’t only disappoint but they also robbed me.

I never had a problem until I paid the annual fee. My last order took 4 hours to receive. I don't blame the person who shopped and delivered. It is a reflection on corporate. Previously I had surgery and no choice. My people were brilliant and very caring. The last time I was missing several items ordered. I was not charged but couldn't understand how certain staple items weren't found. I don't blame the driver. The order was picked up by another and then they cancelled the order. I am local so it's not the distance. Maybe it was the heat. I want to give 5 stars but cannot understand how a person with no membership is charged $1.59 delivery fee and I was going to be charged $12. The other person ordered at 6pm, crazy rush hour time. I ordered at 2:30,p in the afternoon. So rather than pay $ 12+ for delivery I got the annual fee. THEN my order took 4 hrs to deliver. There are no PEOPLE to talk to. I wanted to cancel membership.. all the website/app did was cancel reoccurring renewal. I feel like I got rooked. That's why the rating is 4. I ordered 8 items. There is no rhyme or reason to it. Today I tried to order a sandwich from Jersey Mike's. They couldn't fill the order. Wtf.

If I could give Instacart 0 stars right now, I would. And not for the same reasons as everyone else except their customer service is absolutely terrible. They locked my account due to "suspicious activity" and requested me to send a photo of my government ID and the last 4 numbers of my CC which I did and they said it would take up to 6 hours. 6 hours ok. I can wait. It's not an emergency atm except more of a convenience since I don't want to go out in this blazing heat wave.

The shopper returned several items that should not have been easy to find. Poor choices would be an understatement. The shopper attempted to replace my baked potatoes with meatballs. My cookies were delivered crushed beyond them being edible and question the item being tampered with. (I HAVE PICTURES OF HOW THE COOKIES WERE DELIVERED TO ME THAT ARE TIME STAMPED). This situation needs to be escaladed, and this shopper should not be allowed to shop for anyone again. I had to contact customer service twice about this experience and while customer service has claimed I have been compensated and reassured the best way possible, I am greatly dissatisfied. I will be discontinuing my membership with Instacart. The Safety of My Food, The Quality Of My Food, My Hard-Earned Money, and The Perks Of Instacart have been compromised due to this unsettling ordeal. I will be sharing this.

Beware of non-refundable fees. They have a non-refundable fee policy. So if anything goes wrong with your order they will not compensate you. They will tell you they’ll give you a credit. Why would I want a Instacart credit if you are not getting my order right. So that means I have to shop with Instacart again to get the credit so I am still spending money with the service that’s not treating me right as a customer. I will not be using their services again. Also beware of the overpricing. If you were to go to the store yourself it would be way cheaper.

I have had 0 good experiences with Instacart. I'm cancelling my membership. I'm human and it's no way this business is working in the customer's best interest. No leadership to speak to and no resolution. I'm not satisfied and I review is a 0 star.

Delivered and charged extra twenty dollars for things I never ordered. Never received part of order. TERRIBLE CUSTOMER SERVICE OUT OF KOREA OR SOMETHING, EVERY TIME. DON'T USE UNLESS YOU ARE DESPERATE

I've been using Instacart for a while since my cancer diagnosis but the one time I try to order from a restaurant I'm hit with a missing food order, a submitted form for a refund and an email saying I have no proof I didn't receive order. Oh yes I did, I received a code that was never used and I have a Ring camera that shows me waiting outside but no delivery driver. Instacart says it's out of their hand and they have nothing to do with the restaurant portion (though it's through their app that you order). Had I known that I would've just ordered through the Uber Eats we site, I learned an expensive lesson

I'm an Instacart shopper. I received the batch and completed all the shopping, but during checkout, the payment didn't go through, so I had to use my own card. After finishing everything, I sent them a picture of the receipt. I requested reimbursement, but I still haven't received the money back. It's been almost two months, and I'm disappointed that I haven't been refunded. I won't be an Instacart shopper again.

I have been arguing with Instacart customer service since I purchased these special cups on June 8th. The cups were on sale buy one get one half off, the store said they gave it to the driver but the driver did not give it to me. I had ALL the details for the sale and the store said they can reprint the receipt. I asked Instacart for the refund of the difference owed to me - at LEAST $15.99. They said, “Oh it has to show store prices on the app” so I took SCREENSHOTS on the APP of it saying store prices. Today they basically said, "Too bad so sad." I am basically saying they STOLE my money.

Instacart tried charging me $99 for a membership I never requested. I previously had Instacart through Costco, no longer have Costco. The Instacart site would not allow me to cancel the membership. Tried the chat bot, and would not allow me to cancel. Had to call senior support. What a scam.

Instacart is good if you’re in a desperate situation. Their pay is too low for the amount of groceries you need to shop for and also for the amount of people you’re shopping for. It does not matter how much they give you in tip. Once an item is not available and the person does not choose a replacement and you have no choice to make a replacement and the person does not want that replacement. You have no other choice but to refund. However, when you do refund you lose out of your tips!!! They do not take from the batch, but they will take from your tip, which is ridiculous when you are the one putting wear and tear on your car, wasting gas going back-and-forth trying your best to find these items and they don’t take that into consideration.

Delivery person packed all my items in one bag, upon unpacking the bag there were not only several missing items, 2 items I didn’t order, but most importantly there was some sort of slimy liquid spilled throughout the entire bag, ruining everything inside. I reported the incident and told Instacart that I was concerned, that this is in fact a safety issue and I wanted a full refund because I couldn’t risk eating food or feeding food to my family that was covered in an unrecognized substance, Instacart denied my request and said it is ineligible for a refund. They charged me for a full order that was not only incorrect, but completely spoiled. I would never recommend them to anyone and I will be telling everyone I know and come in contact with to stay far away from instacart as their customer service is terrible.

I ordered groceries through Instacart on May 22, 2025. After about an hour, the delivery person said they had checked out. However, a short time later, I was informed the order had been cancelled and another driver was doing the shopping. I waited 3 hours for the delivery. I later noticed extra charges to my credit card. The Instacart people told me that the automatic hold charge was due to a couple of added items, but those items had already been paid for according to my Kroger receipt. I was then informed that the automatic hold would disappear within 7 - 10 business days. Well, 22 days have passed and Instacart will not resolve the dispute.

If I could give 0 stars I would. The app accepted my Snap payment then charged my bank account. The specialist refused to understand that there had to be a glitch in the system. Instead of helping me, they ended the chat. This is not the first time I have had an issue. They used to be reliable. Now they are a liability. I feel like I got robbed and there’s nothing I can do about it. Don’t use!!!

I don’t understand this company. They have an application, you download the application, you place your order, you put your money invest on this company products but there’s no way they can tell you if they have the product or not at your end. There’s no way for customer to know if they have a product or not before investing their money, but they don’t have they cancel your order. And then you have to wait seven days for your money to return to your bank and then when you go and check with your bank, the money is not there. You have to call them again they don’t have a invoice number so at least you can dispute your case with PayPal. It is big mess.

Horrible. They just are a bunch of crack dealers high on robberies. They deliver elsewhere and then call text and come to the door and pound to make you open it. Pushing you also to take things from other doors (opened? tampered?) it is just Dangerous. I am in NYC and there are robberies everywhere. Instacart won't even help, they won't refund. They keep pestering, bullying, gaslighting, hanging up and handing to the next and next and next person on chat. I lost all my money to my groceries and now someone else has it. MY DOOR DOES NOT EVEN LOOK LIKE THE DOOR THEY PUT IN THE PHOTO .. and as we all know we need groceries to live. So it is a straight out attempt to kill people without foods and water. What if they have babies??? I won't have water and food when I run out. Let's see how long I can do it .

I recently had an incredibly frustrating experience with Instacart. A female shopper initially accepted my order, but a male driver ended up delivering it. He seemed to be in a hurry, quickly dropping off the bags before leaving. As I put away my groceries, I realized my order was incomplete. I immediately tried to contact customer service, but communicating with them was nearly impossible. Despite explaining the issue and submitting a formal review request, they refused to issue a refund—almost $200—citing that GPS showed the driver had been at my house.

The customer service is terrible at Instacart. I ordered groceries at 11am today. I was told my order could be completed at 6:24pm. I called Instacart twice to be told two different stories. The woman representing Instacart was rude and I made it clear this is not my problem. Also they took my money and I have no groceries. Now I am out of my money and I have to go shopping. Don’t waste your time with this terrible company. They don’t care about you and just take your money.

Notice that 99% of all Reviews of Instacart are one-star reviews. That says it all! I.C. has a deliberately designed refund process that is sooo onerous by design that it is not worth the wasted time & grief - terrible offshore call centers, bad English, bad telephone systems, bad attitudes, & worst of all is bad onerous procedures. It is easier to open a dispute with one's credit/debit card. Better yet, avoid I.C. unless you are a masochist.😱

Ordered at 1 pm to get delivery at 4:45 pm. My frozen wild caught raw shrimp sat in a hot sunny car for over an hour and a half! That is a health hazard. It's 82° outside. My frozen popsicle were melted, my organic juice that needs to stay refrigerated. The app says climate-controlled, they lied. It was in the box from the store and never put in a cooler of any kind. They no longer text you so you can help them find something that said Many In stock because the workers are lazy! They won't issue a refund. Only a credit, which I will never use them again after waiting 5 hours to get my food so I can make dinner. They kept me on the phone for an hour saying they can't do a refund. Only a credit. Stay away from this company!!!

Instacart kept my $ hostage right before holiday weekend! I ordered from supermarket and was charged accordingly. The next day (Friday) they entered 2 duplicate charges on my account that didn't even equal my previous order. I called Instacart and was told it would be off in 24 business hours which would've been Tuesday. I called Wednesday. They told me 7 business days....Finally released $$ on Thursday. 7 days of duplicate pending charges....No thanks. I Won't be using Instacart again.

I’m over all the extra charges. Drivers who don’t check expiration dates, don’t look properly for items and try substitute with the most expensive item instead of the same or similar price. The delivery window will keep changing but not when you pay for priority. Shoppers shop for 3 or more people at a time so when. The item you want the most disappears but you have paid - they refund. Yet you can’t get that item. It would be a whole new shop. The extra charges added to the bill always have an excise. Is $19 a year worth it? HELL NO. There is always aggravation with every order. The 2 receipts were both after shopper was finished. One via app and one via email. See the difference. I rest my case.

I paid for an annual subscription and have spent too much time on the phone with customer service. The latest bug is that when is the website goes completely blank because of the pop-up overlay to rate your last order experience. Same result in THREE different browsers. A screenshot is included, and the website is still not fixed. Moreover, Instacart shut down my account for several days claiming "unusual activity." I had to upload verification documents several times because they didn't receive them. Order delivery can go smoothly, but I have received items that I did not order, and delayed delivery times.

Delivery person delivered to the wrong house. $180.00 worth of groceries! Called Instacart and they said my claim was denied and I would not be refunded my money. Can you believe that! Call center is based in India of course.

Just looking at this company's reviews makes one question why do we even bother with this company. I will never recommend it to anyone or ever use them again. One star out of 10,528 reviews makes one wonder how and why these companies are allowed to stay in business. Their ethics and honesty are very questionable; this company cannot be trusted. With the many and last (5.22.25) bad experience(s) I have had, do not give this company a chance as you will regret it, like many of us do.

Order food from Instacart Restaurants. Never received the order, driver went to a completely wrong address when contacted he took an additional 30 mins to waste time, then a block away marked it as completed when it was not. When contacted he claimed Uber had cancelled it and it would be another 20 mins until he would deliver. Received a refund on the food that never arrived but the guy got my food and $4 tip which is becoming a bigger issue to receive a refund on. Customer service department does nothing, claims they will escalate the issue but then the email responses just say I already received a refund and close the case. Will never order from them again and have cancelled our business membership because of it.

Hold auth for 128.40, my order came to $115.83. I understand it takes a few days for that to update but they then placed another hold also for 128.40 which overdrew my account and the communication I received back is basically trash. Never use them. It’s not worth the stress, and nastiness of that platform.

Just tried to cancel my free Instacart trial. Most annoying process. You have to contact customer service and they try to retain you with lots of questions, then transfer you to another department, who starts the process over again, but much more aggressively to the point of being rude. After 45 minutes with customer service, I hope my trial is cancelled.

To add to the many complaints here—this is my last resort. Instacart has refused to refund me for a double charge on my account from March 21, 2025. I provided clear screenshots, contacted customer service multiple times (including via Facebook), and even filed a complaint with the Better Business Bureau. Despite all this, Instacart still refuses to refund me for a charge that was their error.

Always late. Gives changing range of times. Go thru doordash or Uber eats groceries for actual time adherence and someone who follows directions. They also will charge you twice if paying with food stamps and or debit card. Often have to credit it back. Just a hassle.

Absolute scam. They accepted 2 orders for Mother's Day flowers delivery, and provided times for delivery. They cancelled both orders at exactly promised delivery time. Because of them, I managed to upset two women on the Mother's Day. Never again.

I have been a shopper since March 2025. It’s now May 2025 and they have not paid me. There’s always some new excuses and I’m getting nowhere with customer service. This has been an absolute nightmare and I don’t know if I will ever get paid. I do not recommend working for this company under any circumstances.

I was signed up for InstacartPlus, apparently after a 14 day free trial, which I did not approved. Lots of runaround without resolution. Received an email on membership. Thought it was a scam, but confirmed by charge. 2 online sessions without resolution. Phone call without help. Refused to refund 84$ charge.

Don’t buy a gift card from Instacart. Mine wasn’t accepted on the app and I got multiple excuses from 4 different customer service reps, one was a supervisor. When they couldn’t figure out the problem, they discontinued the chat or disconnected the call. Now I’m out $100 and my gift recipient is out a gift. I even have the gift card receipt and order number from Instacart website which they weren’t interested in at all. Scammers.

Absolutely INCOMPETENT customer service. I paid full price for ground bison that had a manager’s discount sticker on it. I sent these idiots pictures of my Instacart receipt and the ground bison meat packaging showing the discounted price on the packaging. They replied telling me that Instacart pricing doesn’t always show actual in-store prices. Well duh I already figured that out! I replied to them telling them I am obviously well aware of this and that I want the price I paid adjusted according to the discount. They replied with the SAME MESSAGE telling me how Instacart pricing works and how the app doesn’t always show actual in-store prices.

I placed a grocery order through Instacart at approximately 2:00 PM. I selected the standard “No Rush” delivery option, as I did not require express service. At the time of purchase, Instacart provided an estimated delivery window. However, after confirming my order, the delivery window was repeatedly and significantly pushed back. It is now projected that my order will arrive more than 4.5 hours after it was placed — well over an hour beyond even the originally estimated timeframe.

I only recently started using Instacart and have been happy with the service overall, until a recent experience: I had ordered some drinks from a local liquor store and the charge went into my debit card the same day. I got my delivery - all was fine up to that point. Then a couple of days later I got a small charge on my debit card from the same store. I had not purchased anything else and thought my card had been compromised so I called my bank and asked to have it replaced.

From January 2025 to present April 23,2025. Instacart delivered my food order (from Stop and Shop Bayonne, NJ.) to the wrong address a total of 6 times. The last time was the finishing touch. They delivered it to an abandoned home. I complained to Stop and shop, who has been more than helpful in trying to fix the problem. Instacart gave them the address and I guess they expected me to go and pick it up after paying a hefty fee for them to deliver it to the correct address. I cancelled the order and S&S gave me a credit for the order. I am 85 years old.

Instacart does not honer their promotions from Uber eats. Also Uber eats does not honor promotions they advertise on Instacart. Customer service is awful and they just keep sending you to a different service agent.

After attempting to use their service once, for the first and only time ever for a $30 order with their fees and taxes included, the site very clearly displayed a notification that the transaction had declined. I'd used the wrong card anyway, so it was fine. I went to get my other card but before I could, I got a notification from my bank saying that Instacart had deducted $100 from my account. How did a declined transaction for $70 more than the transaction amount happen?

I have received my refund by contacting Instacart through BBB. I really think Instacart is a great service, however please take care of the customer service. The customer service is repelling customers. Thank you again for the refund.

Our first date night in a long time was ruined. Instacart/Uber Eats sent our order to the wrong address, blocked us after we asked for help, and charged a $30 fee. No food, no help just heartbreak. I’m done with Instacart and uber eats! They removed the order number!!!

My purchase through Instacart from Costco was never delivered. Instacart blames Costco for their inability to fix the problem by delivering the purchase today. Instacart's only solution is to give me a credit or make me wait a week for a refund and then I must place a new order. The Instacart customer service manager, Calvert, was unwilling to fix the problem and kept blaming Costco. I really like Costco and this is so disappointing and frustrating. I am a Costco member. Costco really needs to make Instacart treat Costco's members with the same care and attention that they provide. Instacart blaming Costco is unacceptable.

Fraudulent three times I've had to call about refunds because they charge me for my groceries then two days later they're recharging me and this last time apparently they didn't charge me but it clearly shows on my bank they did twice two days apart from each other. Very poor company, will never use after this. My bank is now aware they are frauds. I only use them when I'm unable to get myself coz I'm severely sick.

Shopper stole my groceries. Order said delivered but no one ever arrived to my house. I have cameras and I was sitting right at the door. Instacart will not refund me even after I sent in my proof and video showing no one ever came to my house.

This people are no joke, they don't care about their customers, all they care is about making money no matter what. I schedule a food delivery between 7 am to 10 am. Because I was not going to be home after 10. They change the delivery window to 8/11. Well I wasn't going to be there after 10 so they left the order sitting out there for over 5 hours, I didn't got home until after 5. So why have a schedule for us to pick a time frame when we know will be home, when they are sending your order at what ever time they feel like it. Doesn't make sense.

I placed an order with Instacart yesterday, the pencil next to an item where you can add notes wasn't working. In the order, I had men t-shirts. The shopper just grabbed any size and immediately checked out. I messaged the shopper and didn't receive an answer. I received my order, the t-shirts were wrong of course. I contacted instacart, they said they will give me a credit for the item, then all of a sudden the credit in my instacart account disappeared and they sent me a email stating that they couldn't issue a credit and that I could appeal it.

My last SIX orders have had item(s) missing that I was charged for. At best Instacart reimbursed me but I was still without the item. I am a senior and for the first year Instacart was awesome. What happened.?? Why does the shopper not return with the item? Where is it? I'm done with Instacart.

The worst grocery delivery. I have never ordered groceries where the produce items were not wrapped in produce bags. Who puts lettuce, celery, green onion, fruit directly in a shopping cart, through the checkout stand without putting the items in a produce bag for sanitary, hygiene reasons. Then into the delivery car, out in the rain, in an elevator and then placed on your doorstep. Then send you a photo stating they can’t find your address so you still pay the expedited delivery fee. I contacted customer service and spoke to four different representatives. All giving me the runaround regarding a refund.

1. I have to admit I love the convenience of Instacart and all the shopping/restaurant options.

Horrible experiences. Different people showing up - women showing up instead of men, men showing up instead of women, and worse, I lost $46.66 on an order for food that was never delivered and Instacart denied my request for refund. Unbelievable. Never again.

Well I had two incidents with Instacart that just leaves me breathless. We placed an order for $290. We waited the whole day because the guy who took the order had multiple orders. When it finally came it was one tiny back with a few items that we do not eat and it stank like a smoke house, it just was not our order. Instacart said they would refund the purchase, but then we got a letter saying there would be no refund, instead we will get a free one month express service. For three hundred dollars! Are they crazy. So no refund. What a rip off. Instacart stop stealing from people. We need our money back. One star because I could go no lower. Should be a negative rating.

This place is the absolute worst company ever. They give you a timeline to expect your order and then the shopper goes to the store and “waits” for more orders to come in. The chat service is in the middle east or someplace similar. Your arrival time constantly moves later and later and then they finally cancel the order. They couldn’t tell their shoppers a store was closed one day, so they kept going there (instead of another location) and cancelling orders. Absolutely the worst and most poorly executed “excellent” idea ever.

Sadly enough, I failed to read the reviews prior to ordering!! If there was a way to give -5 that would be my review or simply-DO NOT USE INSTACART!! THEY HAVE THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED! Ordered an item, the wrong item was delivered, refused delivery and have now spent at least 3 hours trying to get a refund! Instacart wanted photos....but I did not get the item, so they cannot issue a refund....filed a claim with Paypal....they denied my claim....finally did a chargeback with credit card! In short-DO NOT USE INTACART!!!!

Never rely on their schedule—I’ve had terrible experiences with Instacart.

When I order Instacart At Kroger I thought it was Kroger's service and when I complained to Kroger I found out they are not Kroger. It is a different company! My fruits was overripe, they charged for items that I didn’t order or received. They overcharged the delivery fee that I didn’t authorize, took costumer service took forever and they credit only $3.50 when I was charged 12.50. I hung up the phone and lost the money but will never use them again. Use Walmart. Delivery is reliable. Scammers!

When I called Instacart because my order was canceled I was told shopper cancelled my order because he did not want to check for expiration dates for me? I was then told I was rude to ask my shopper to check expiration dates on my items! Because (that)! Was not the shoppers job & that if I had shoppers in the past that did that for me they were doing me a favor? Instacart said that the shoppers will get me items in date? If I can't ask questions? About what I am buying then I need to find a company that has a better attitude than instacart!!! By not? Asking questions on past orders I have received plenty of expired items, damaged items, missing items, thawed out frozen items, items put on my steps when delivered with no! Bag! Items that I paid for but weren't in my order when delivered?

It does not matter how well you tip they charge you all this money for fast delivery and half the time they canceled your delivery because they can’t find a driver or the delivery comes way after the time specified even when you paid to get it delivered faster. I have had a whole bunch of bad experience with Instacart. I do not recommend paying monthly or using it. It’s not worth it.

Been an online customer of theirs since Covid, and as of late it keeps getting worse, the shoppers don't give a crap about quality of items picked, never look at dates, make mistakes all the time, then Instacart overcharges, they call it an padded authorization, our last order was over by 141 Dollars, and they say they refund the overage 7-10 days later but they are making daily % rate off of customer's money. Fees too high, Shoppers are too busy with too many other orders to care about yours. Most of the grocery stores have in store shopping, just have them do and pick up the order. Way cheaper and I bet the quality of items picked is better. Instacart just isn't worth it!

Publix and Instacart are stealing money from EBT cards and not giving it back after saying they did. Authorities wont do anything to stop the abuse of disabled people in our homes. This month, they took $9.98 from a $121.24 purchase, the abuse on going, and complaints ignored, for ages.

These delivery companies or restaurants should never ask for tips. If the driver is not getting paid enough, it is not up to the consumer to make up the gap; the employer should be paying the drivers a decent wage. But, oh, wait, it is all about corporate greed and stealing from the poor. I would rather pay tips on the "service" I receive, not as a mandatory obligation! Also, I would place an order and it would not be delivered due to a so-called "storm" or they would ask for more of a tip! Unbelievable! I guess the drivers are only "fair weather" drivers. Ridiculous!

I was using Instacart for years and had no issues until about 6 months ago, once a driver sent picture of the receipt but I didn't receive my order. Then the excuse was driver got in a accident, my money was refunded but I didn't have my order. Another time received a picture from a driver that delivered order but it went to the wrong house, I was told that it was my house went back and forward with them and told them look at address in order then look at address on the house which was 2 different number.

THIS company has locked my account on 12/21/24 and it is 02/16/25 and I haven’t heard anything. I’ve called over 20 times since it was locked. Customer service states I can’t talk to anyone to unlock my account. I should receive an email in 24 to 48 hours which has never happened. I have also asked for a refund on my membership and no one could help with that either. I’m very disappointed about this. ;(

My elderly mom can’t go out in the cold weather. She didn’t receive four items that were all prepared foods totaling $40. The driver probably forgot about them as they were in the cooler bag and she either delivered them to someone else or stole them. I filled out the help form, never got a response so called. Then was told to fill out appeal form only to get a response saying it was denied. No reason, no explanation, no nothing. I called again to be told that they were sorry but the final answer is the final answer. Lmao. They clearly don’t know me. Now I will not only dispute the amount of the items not received with my credit card but will dispute the entire amount, complain to BBB and every other site available like I’m doing now. Will never use again.

I purchased groceries for my ailing parents a year ago off a store’s website. I do not order online groceries but was assisting my elderly parents during a difficult time. InstaCart charged me for a yearly membership a week later. Why are they not making it clear that the delivery vendor is instacart? $99 later, no possibility of refund after chatting with a customer service rep for an hour. My membership is cancelled but I am out $99! Be transparent and clear, not deceptively gaining memberships fees.

On 2/13/25 used Instacart to deliver a 5 item order from Costco. Upon delivery there was the picture of delivery box with 3 items seen. Took all items out of the box, found one box of 12 pack Noosa Yogurts were missing and two rotten apples in a 3lb bag of apples. Reported the issues to Instacart and chose refunds from missing and damaged goods. Got emails to state someone from Instacart would be in contact within 2 hours, but after 24 hours received an email from Instacart customer experience, stated Instacart is not responsible for missing and damaged items in my order, need file an appeal. So filed an appeal with attached pictures. But so far Instacart’s customer services don’t even deserve a one star.

Is Instacart convenient? Yes. Do you get your money's worth? In short, no. They mark up the prices of the items then still charge you a service charge and delivery charge. The service charge and delivery charge amount depends on your membership type and amount you spend in the cart. The annual subscription fee is not worth it if you don't use the service that much. I ordered the same items using Doordash and instacart and surprisingly saved 20.00 on doordash.

I’ve used Instacart without a problem for five years. My order yesterday included a “bag fee“ despite there was no bag involved. It also included a “long distance“ fee although the store is only 3 miles away (no highway / no tolls). I tried to deal w Instacart via text w their customer service rep. I GOT NOWHERE!!!! They stole money from me and are getting away with it. BEWARE! Bbb

Order cancelled because driver sees a different address than what I see on my end in the app. Then I was charged $15. Was a Valentine's Day gift for my grandma after grandpa dying. Driver never told me nor did the app that it was cancelled. I got an email I am just now seeing after I called my grandma and told her to be on the lookout for the order. She is at home still waiting for it. Contacted customer service and no response for over 20 minutes.

Order placed 02/11/2025: 18 items missing from my order. One damaged item received. Final charge $17 over what was on my receipt. Customer service wanted me to complete a form and wait 48 hours to be contacted in order to resolve this major issue. It’s been over 48 hours and I haven’t heard anything. Please stay away from this company. I am filing formal complaints against them.

I will give them a zero if I could. They basically stole money out of my account for a membership that I knew nothing about. Haven’t used this service in over a year when I questioned them about the subscription fee and told them to cancel it. They told me I would get a refund within 5 to 7 days. It’s been two weeks and I’ve heard nothing and my account is still open. Very unethical business practices if you ask me.

Absolutely horrible. Driver delivered gifted order to wrong address for my mothers birthday. I messaged the driver immediately telling her it was the wrong address (I've sent an item here before with Instacart and it went to the exact right place and didn't edit the address for this purchase). She said instacart or GPS was wrong and then I never heard back from her she never took the package to the correct address. Mind you this store is within 5 minutes of the address! I live 2 hours away and have no idea where she actually dropped this off at. To make matters extremely worse I called the customer service line and I will not even be getting a refund! I paid for a service I did not receive or get reimbursed for. The only consequences for this driver is she will not ever be allowed to deliver for me again. Are you kidding me? Like I will EVER order from instacart again. DO NOT USE THIS SERVICE!!!

It was my daughter‘s birthday today. She is in college and I placed an order last night for a bouquet of flowers to be delivered to her today. I picked a time 9:00-11:00 when she would be at the dorm and able to receive them. About 45 minutes before 11:00 I received a text that delivery was delayed and it will happen 11:30-12:30. Since she would be in class at that time I called Instacart and spoke with someone to change the time to afternoon 4:00-6:00. The person I spoke to was polite and said that she would make sure it was delivered on time. She also took notes for the shopper.

I had a terrible first and last experience with this horrendous company - INSTACART. I was searching for a simple product online, Instacart allegedly showed better pricing and value, so I decided mistakenly without reading reviews on this company and its service, to order it from them by taking their 2 weeks free trial with the InstacartPlus membership. Shortly after completing the order, I started to get several text messages apparently from the driver that was supposed to pick the item up at Shoppers Drug Mart which Instacart appointed to handle my order. He texted me that he is on the way with the item I ordered. Shortly after I get a text from him saying that the item I ordered is not available and he suggested a replacement item. I did not want the replacement item as it was less value in quantity and 50% higher price so why would I want such a replacement. All these texts were automated from their system.

I had an extremely frustrating experience with Instacart on January 26, 2025, and I strongly advise against using their service. I placed a $218.82 order from Publix in LaGrange, GA, only to have it completely mishandled due to their app being down. Instacart failed to provide real-time updates, meaning I had no idea when my order was being shopped, if there were issues, or even when it was delivered. The shopper did not ring the doorbell, and I never received a notification that the groceries had arrived.

I used Instacart since covid shutdown. It was always a great convenience, and most shoppers do a great job. However, recently I got charged $28 bag fee, and it is the first time this happens. My groceries were bagged in one bag, and I got charged $28. When I called customer service and emailed, they claim that is the state bag fee and that they cannot refund. I live in NYS and the bag fee for one bag cannot possibly be $28. I search up NYS law, and $28 for one bag is not accurate. I believe Instacart is either making fraudulent practices, or simply ignoring these issues, as no one seem to care. I had two accounts with them, one personal and one business account, and they have lost my business forever.

I'm so disappointed with Instacart. Not only did the driver steal my dinner. Instacart refused to refund the extra money I spent for fast delivery. I paid that cost for all my food to be delivered. Definitely didn't want to have to go out and drive.

I ordered Ice cream and it took 2.5 hours to deliver so of course it was all melted. Not only that but it's outside of the food safety window. They made me fill out a ridiculously extensive form with pictures and STILL decided not to refund me.

My experience with Instacart was extremely disappointing. This was my first order, and it will also be my last. Out of the six items I ordered, four were out of stock. To make matters worse, you can’t cancel the order without being charged a $15 fee. If you choose not to accept substitutions, they’ll still deliver just one item—an arrangement that feels like a waste of time and money for everyone involved. I expected better service and flexibility. The only way to cancel your order is to call customer service and if you have 30-40 spare minutes to spend dealing with them.

Received my first order from Costco delivered by Instacart. The driver stole $34 worth of product. Instacart immediately provided a credit. I called to have the $25 tip removed. I do not feel the shopper deserves money to steal product. In speaking with the customer service rep who I could barely understand, told me I had 3 hours to reduce the tip, and 14 hours to increase the tip. There is nothing they can do. DO NOT LET INSTACART NEAR YOU!!!!

I'm an Instacart shopper, and they have terrible communication. Resolving problems while shopping is time consuming and a joke. When I have concerns I have to wait on hold to chat. All the chats cost me hours. All they want to do is get you off the chat. I used their card and my personal card was charged. This was 2 weeks ago. After several chats, I was told I contacted them too much and now they won't review the reimbursement til February 5th! Review! Not reimburse. This is just one example of how Instacart treats us shoppers. They are no help, do not appreciate that I have a 5 star rating. DO NOT SHOP FOR INSTACART. It's a big cold corporation that could care less about its shoppers and I'm guessing their customers.

I called customer service regarding an issue with my account, and it was so loud in the background with laughing, clapping and talking, she continued to say she could not find an account (which is currently being charged). Instead of it being a quiet professional background so you can hear the customers I didn't get my issue resolved. Awful.

I ordered in December and it was 5 hours late. After spending over an hour on the phone they said they were short on drivers (how is this my problem) and they would credit my next order. Essentially forcing me to order from them again. I gave them one more chance on January 10th and the order was not delivered (someone else got it). After another hour on the phone they said they would redeliver by 11:30AM I don't see this happening. I asked what happened to the $20.00 credit from last time and they said it would be applied to my next order. I said no way it was for this order than they followed up and said okay like they were doing my a favor. These people are scammers and should be shut down. This is horrible.

I'm pleased with the service for the most part. I appreciate that there's an alternative if I'm too busy to go to the grocery store myself. I've come to terms with the padded prices and hidden fees because I'm sure costs are involved in maintaining the app and providing the service. There's a price to pay for the convenience that this service provides. I also appreciate the no-fuss, quick return policies and procedures, and amazing customer service at the 1-800 number.

They signed me up for annual membership without my permission, charged my credit card without my authorization and sent me confirmation email. Thanks a lot! At least made aware of their unlawful action! Had to cancel and delete all methods of payments in my account to stop that outrage for future. Bad experience!!!

Bad company to do business with, they don’t honor giving full refunds on items and don’t really care how people feel. It’s a big scam and I believe they’ll be out of business soon, especially seeing their horrible reviews!

Beware of the promotions! I was supposed to get $40 off of $80. I made my order for $84. The shopper had to substitute some things. I told her I had to keep it above $80. While I was still telling her on the chat what to sub, SHE CHECKED OUT! I screenshotted our entire chat for proof, but Instacart just says, "Your order was not $80 so you are not eligible." The funny thing is I was using this order to prove to my husband that we should sign up... Instead it proved to me that we shouldn't! Even if we had gotten our promo, it would have only saved me about $20 because of all the fees.

I ordered from Instacart on Christmas Eve 2024 and my order was not delivered to my house. There's a picture of a different house they sent the order to and a conversation with the delivery driver that he did not deliver my order. I was on the phone for an hour and 45 minutes trying to get a hold of someone about my delivery. But there were problems that day with Instacart's customer service which I found out on Christmas Day because I spent Christmas Day calling again about the order I did not receive. When I spoke with a lady on Christmas day, she said that she refunded my order. Seven days later I see my order was not refunded and I never received an email about this, yet no one reached out to me or tried to take care of this.

I placed an order for pickup and tried to cancel the order prior to pickup time. I received this message on the app. I have been fighting with their customer service for a refund since October 18, 2024. I have disputed with credit card company and they struck out with them. They make promises that a refund is on its way and then nothing. Worst company ever.

I placed an order with Instacart for a 6pm pickup on 12/24. I arrived and it wasn't there. I got an email at close to 7pm, when Publix was closing to tell me they switched my delivery to 12/26. The food was for Christmas so I tried to cancel and kept getting technical difficulties on their website. Since I couldn't cancel I cut the order to five items. I then saw that a BOGO had ended so I didn't want the item. I could go on and on but won't. It was a disaster from start to finish. Terrible Customer Service. I can't add a receipt because when my husband went to Publix they had nothing and said it might be at a different store? What the heck? Never again. I would forgo groceries rather than use them if I couldn't get to the store myself.

I ordered groceries at 11am on Christmas eve with expected delivery time of 2:34. However my groceries never been delivered, I called 3 times to customer support and was told they had technical issues and they weren’t even willing to help me. After being on hold for 40min The first customer service told me they guaranteed it will be delivered tonight. However at 7pm when all stores are closed for the holiday I called back again asking where my order is and was on hold for another 30 minutes and the customer service was very unprofessional, rude and was not willing to listen to my frustration and told me to cancel my order.

I have ordered through Instacart AT LEAST a dozen times. 10 of the experiences were terrible. Drivers often claim the store does not have the simplest items or any of the 3 or more possible replacement items, things like 80% fat chopped beef at Stop and Shop, Italian sausage (the Stop and shops in New Haven and Hamden CT where I live have over 1 dozen different brands of so- called "Italian Sausage" all very close in price, so if your choice is not there, there are often 10 similar items to choose instead.

I used to use Instacart for some grocery deliveries despite higher prices. I was often disappointed with shoppers mixing up orders, selecting wrong items, picking poor quality. So, I stopped. But occasionally I order pickup from Sprouts. I have had an issue every single time!!! Now they have told me that despite the shopper selecting spoiled produce they won't refund me. Or the fact that he forgot an item and I had to go inside the store wait for 10 minutes. I will never use them again.

Instacart charged me an extra $14.88 claiming it is an adjustment charge when my bill totalled what my order was prior to their additional charge. They have given multiple excuses for this extra charge even when they have been given a photo of my receipt and they claim to have checked my account. I just want my money back and the fee for the Instacart + that I no longer want as I have switched to DoorDash for my shopping needs.

I am usually very happy when I use this app but not today. I will never use it for Restaurant Depot again. I asked for America cheese from James Fram and Pure Leaf Tea. Tea was fine but shopper said they were out of the cheese. So it was refunded. Next thing I know my order is being replaced with a new delivery time and both items for someone to shop. I canceled the order. My husband had to go out so he made the extra shop. Guess what they were not out of the cheese. They had a ton of it. I gave 3 stars because I got a refund for my order and Customer service did a good job. The shopper gets a 1 star.

I have shopped online with Amazon and many other retail providers, but my experience with Instacart was hands-down the worst. From unexplained charges to inappropriate payment method fees, it was a complete nightmare. It felt as though their system and processes were designed by novices, and not much thought went into ensuring a seamless or secure experience for users.

I have used Instacart for five years, but I have had it. Groceries arriving reeking of cigarette smoke; a shopper with open containers of alcohol and an unsmoked joint in the console of the car; shopper telling me the store was out of my wine and Instacart does not allow them to replace alcoholic beverages (which is not true because I have received replacements before); promised refunds from Instacart reps that never appear and when I call back the refunds have not been processed; Instacart telling me not to use the app, but their website is not user friendly and extremely slow.

Forcing you to use a browser that has zero expectations of privacy (Google Chrome) just to use their site is a very hard pass for me. Customer Service was very unhelpful, and tried forcing me to use Chrome, because "their site is optimized for it." Spoken like an anti-privacy advocate if I ever heard one.

If I could give zero stars I would. I have recently been sick and I have two kids at home so I haven't been able to go to the grocery store because they're sick as well and I do not have a babysitter. I decided to use Instacart for the second time ever, my first experience wasn't bad. This was honestly the worst experience I've had anywhere in my whole entire life. I ordered almost $400 worth of groceries and ended up with $30 with the groceries when delivered. The app said that the driver had gotten everything in my cart and I was charged the full amount. He did not contact me that there was any issue. I watched him drop it off in the middle of the road had to run down so nobody ran it over. I have been calling them and filling out forms for a week now to get a refund which they keep denying me for. Now I have no money to feed my kids for the rest of the month. Almost $400 down the drain. The customer service is so incompetent. Nobody could help me.

Instacart is a rip off! They charge you astronomical fees for nothing that they actually do. Then they don't pay their shoppers enough, and expect you to tip them what the shoppers think they are worth. How does that work? I just received an order and the receipt was in the bag, it was less than what I was actually charged. When I asked the company about why they were charging more for my groceries, they came up with some reason why the store itself was charging more. Which is a lie! This is very disappointing that these companies keep using and taking advantage of people.

It says here Instacart is a reputable company. I find that hard to believe. I used them once. They charged about 50% over what it said before I hit order. They also wanted a tip which makes sense so I tipped 25% because I didn’t know what would happen. I live a little farther from the store so I figured that’s what I should do. The extra they charged had nothing to do with the tip. Then they only brought half the stuff. Bought sugar tea and things I can’t eat. I’m diabetic. $168 plus tip and I got the drinks I ordered (some wrong) but barely had enough food to cook 2 meals for 1 person. I wish I looked through the bags before they left but I didn’t yet know how they operate. The driver was really nice. Anyway I can’t even return the items full of sugar I can’t use because they won’t give you a receipt.

Do not use Instacart for your purchases because the buyers are not the same ones who will deliver. They do not check the identity of the buyers and this is dangerous. There are many of these scammers at the Costco store in Danvers, Massachusetts, and Instacart does nothing.

I have used this entity for many years. The recent change with them deciding this new priority and pay extra in order for the delivery or wait until the next day and pay. Nothing does absolutely nothing for the customer. This is a bullish way of trying to scam money from your customers. It is not your place as an enmity to deny. The service that you claim is supposed to be so glorious for customers who use the service as well as using these odd percentages On leaving a tip in order for you to gain more money from your customer. And not. Leaving the decision to the customer unless they are paying attention. This no longer is a glorious Avenue. I hope someone else builds an platform knocks this one out of the ballpark, where it could no longer serve customers and we get better options. Sorry, Insta, your time is up.

I ordered 87 and some change items. One which I ordered 1 items they didn't have but they only substituted one item..after complaining they gave me the amount of that but only would in credits for them. I never wanna order from them again and they overcharged me 30 dollars and they refuse to do anything about that...in other words they are thieves and I never will order from them again. I ordered from door dash and have NEVER had these problems. Instacart does NOT resolve issues and I am gonna report to bbb.

This is the biggest scam ever perpetrated on seniors, the elderly and those of us that do not drive here in Florida.. Or a combination of all of the above.. The upcharges they charge which are generally more than just 50cents border on retail shrinkage.. Instacart passes the buck on those upcharges and according to their website "Retailers set the item prices on the Instacart marketplace. While many retailers offer everyday store prices on Instacart, some retailers may set prices on the Instacart platform that are different than in-store prices".. So just who gets to keep that additional money/income Instacart or the store you are shopping at? Who's income statement does all of that additional income go on?

Never had an Instacart account. They charged me $99 to a credit card that I had never given them and then they argued like hell with me in order to get rid of the charge. Still haven't got my money back.

Instacart is an absolute scam. They charged me $100 for the annual membership and refused to provide a refund when I realized the mistake, because I had already placed an order for delivery. I intended to register for a monthly membership at that time, so that I could purchase groceries for the weekend. Of course I placed an order, under the assumption I was a had a monthly membership. Customer service refused to convert my membership to monthly, even though it's only been 5 days.

I joined the delivery service through my grocery store website. The first three deliveries were fine. This last delivery was a bust. The shopper marked everything I ordered as our is stock, but added a whole list of items I didn't order. My total before taxes and tip was $65. I received the stuff I ordered that was marked as out of stock. I did not receive the stuff that was added. I was billed $155.77. The receipt didn't hit my email until the driver was driving away. I had thought it was odd that I didn't get any texts at all before the delivery, because normally the shoppers text so often that I can't even get anything done until the delivery is finished.

I was significantly overcharged by Instacart and given a totally fabricated excuse as to why. Luckily I used PayPal and the short version is they over credited me. I have offered to pay them the small difference but have wasted untold time and emails trying to show them the problem. Fortunately I scanned my receipt from Fresh Market and would have had no chance at getting credited without it.

Terrible experience. I purchased a membership through Sprouts, but it was an Instacart membership. Cost the full $99 for a year. Turns out I could only use that at sprouts. Which makes no sense. It was an instacart membership. They also wasted over an hour of my time giving me the run around from department to department with customer service. Complete waste of money and time.

The app is connected to Walmart as part of Walmart online shopping and delivery. They never have a fully functioning app. I struggled to get the shopper to communicate respectfully. They put extra items in your order. Very questionable practice. I have had many of my food items not properly following safe food handling. There should be cameras in the vehicle showing the food handling practice and Go-Pro on the shopper for extra safety measures.

I was chatting with the employee about refunding my money. He told me 5 to 10 business days. I took the screenshot. Two weeks later I called and talk to someone and they said the same thing 5 to 10 days. So it has been a month and now when I called, they told me the grace period ended and they cannot return my money. Luckily, I had a screenshot to show them. It was their employee, and not my fault. They read off the script, this is what is written and this is what I have to tell you and they won’t listen to you. They really are not trying to help you. They’re just trying to get rid of you. I would never recommend them to anyone. This is ridiculous. Even IRS has better customer service, I wish I could give them 0 stars.

Things are more expensive on their app vs in store. They claim to have a satisfaction guarantee if you're not happy with something with/in your order but they're liars. Every time I try to do a refund or credit request in the app they deny it. I reach out via email. They are ignorant and deny it. I am done using them. I used them because some stores I like don't have their own pick up option. If they get better customer service and stop denying any of my refund or credit requests, I'll use them again. Until then they lost my business.

So expensive - even with the "special $100 a year membership." Worst delivery service ever. Even with my clearly written directions for delivery, I wind up searching all over the neighborhood for my purchases. Instacart customer service is utterly unhelpful and useless.

Please do not order from this site! They scammed me out of membership of $103 and refused to refund me when I told them I never asked for a membership. On top of that their prices are outrageous! I ordered two items for $12 and ended up paying $20 with service fees and whatever other fees they added. Bad customer service, scammers and high prices. I'm checking out a different delivery service. My friends warned me about InstaCart. I should've listened. The only reason I went with them was because of Costco, but definitely NOT worth the headache.

They are very high priced and make it extremely difficult to get a refund when a shopper doesn’t choose the right item or delivers only part of your order. They deny refunds for no reason and you continually have to fight to get anything back. Not only that they refund you in credit to your Instacart account which only applies to the purchase items and not delivery fees. Better to just take the time to go shop yourself. They’re not worth the hassle!

Some things in the order were what was ordered. Others were different types of the brand ordered (one original but ordered unsweetened almond milk). One pea soup can was dented. Expensive and not worth the money. Try other delivery services that are more accurate.

So tired of late deliveries by Instacart! I am disabled, and my car is having problems so I have to rely on Instacart or the disabled transit system to get my food. I am so tired of setting delivery times and the constant repeat issues of them NOT showing up on time or my deliveries getting delayed. The last time no one arrived till MIDNIGHT! Instacart gave me a 5 dollar discount for that baloney. I should have gotten a better refund for that.

Service is good, but I have one significant complaint. Their pre authorized withdrawals from my accounts are far higher than can possibly be needed to compensate for unexpected additions of cost; feels like float again, the practice of bankers refusing to cash certified checks for an interval of days, so that they can use the value of them as investment capital to themselves. Feels like exactly the same gouge, and I don't LIKE being gouged.

An Instacart driver crashed into a large stone custom-fabricated placard on a metal frame at the end of our driveway. He did not come back to acknowledge the incident or the damage. The placard is now unusable, and after a month of making phone calls, submitting a claim in writing, and calling multiple times, I still haven’t gotten a resolution (i.e., reimbursement for replacement) of my claim. In fact, I have not even been able to get a reliable update on where my claim stands. Emails are not returned, and Customer Service keeps punting to another “internal team” (Trust and Safety?), which they tell me does not have a phone number. Replacing the placard (materials and installation) will cost $572.00, which Instacart knows but has made no real effort to acknowledge and pay.

A driver stole $20 from the lobby in the building that was left by a Facebook marketplace employee. They won't refund the money. I filed a BBB complaint, they still won't refund the money. Very poor customer service.

This was supposed to be my 3rd delivery through Instacart in the last few years. After the 1st time I wanted to avoid them. After a few years I figured I’d give it another shot. That was tough but made it through. Today is the 3rd - from a different store than last time but only one store. I’m in a little bit of an odd area so I put extremely detailed instructions on the order. Every driver from every other service finds it. For some reason Instacart drivers have a very hard time. Today I could see she missed the turn on the map. So I messaged her.

The shoppers are lazy and rude. Customer Service is awful. I had them for 4 years too long, they don’t care about the customer. I tried to cancel with 5 months left in my plan and they said no! They keep the prorated 5 months I asked for. I was told you can only cancel 3-5 days after purchasing the 1 year plan.

Do not use Instacart! Their driver hit our light pole and covered absolutely nothing of the damage the driver did. They did absolutely nothing and there are major loopholes for them to not help you. TERRIBLE company.

I have paid for my Instacart membership for years. I am very sad to say, ever since you started off shoring your customer service, I have had nothing but a negative experience with the platform. Orders being accepted then canceled mid-way. Orders being accepted then shoppers suddenly having a change of mind, etc. It goes on and on. Just look at my account!

I will never use Instacart again. First, I waited nearly 2 hours and was never told that the driver's car broke down. Either get another driver to deliver it OR I could have easily gone and gotten the groceries from her had I known. They put on the order tracker the driver was delivering to another nearby drop off, NOT true. Secondly, the driver had been communicating from the minute she started shopping so she could have text me to let me know the status but chose not to and then she blamed it on Instacart for not telling me. Next, Instacart refused to reimburse me for the entire order plus I didn't get any groceries. Instacart said all you could do was reschedule the order. That is not acceptable and the customer service rep and her canned answers to my concerns were useless. My bank has been notified to stop the payment on this order!

Rip off and scam. Convince you for free trial membership and then start charging you afterwards because they know people usually don't read the detailed term or forget to cancel within the trial period. You cannot cancel it.

Free delivery my butt! You pay $99 a year and by the time they’ve added the many levies, fees and taxes to the bill, you’re better off shopping online from Save-On and paying the $10.95 delivery fee, and where you aren't required to pay tips. I’m definitely cancelling my subscription and hope to point this matter out to all my friends and family who (like I used to) believe they’re getting a good deal from Instacart.

Wrong same-day order delivered from Costco. The delivery guy "no habla Ingles" when the wrong order was pointed out. Customer service totally unhelpful but did refund the money eventually. No gesture of goodwill or compensation for inconvenience. I suspect Instacart employs a lot of undocumented workers for these jobs - and ought to be investigated. I have nothing against people trying to make a living but the Instacart management should be held accountable for any violations of the law.

Instacart customer "service" at 888-246-7822 is staffed by rude, incompetent people who speak such poor English that it is virtually impossible to understand what they are saying. They also are unable to understand well spoken English. There is supposed to be an opportunity to evaluate their service at the end of each call, but if they anticipate negative feedback, they skew their survey by preventing you from providing the feedback. When they anticipate negative feedback, they refuse to disconnect at the end of the call, making it impossible for you to provide negative feedback after the call.

I have never had to review any shopping experience like this, ever! I’m on a trial FREE SHIPPING APP and was accidentally given a paper receipt for Kroger, that amount was $83.60. Instacart charged me $109.20! I got free shipping but they charged tax while the store didn’t! I saved $12.96 at Kroger but only $2 with Instacart. Everything is bad, they have their own price list on the app, they are going to charge you for shipping and $99 a freaking year as well as no sales items! Who needs that? I had one more week on the trial and have canceled them and that creepy app! Don’t walk away from them, RUN! The paper receipt is crumbled so I can’t get a photo, but thank goodness I have it or I would have been repeatedly lied to about everything!

Have only used them twice but that last time was a ducie! Do not use them to buy you groceries, I believe the shopper who purchase my food items stole the steaks and the eggs I had paid for because the items were missing so I had to call the supervisor and tell my story. -- When the groceries were left at my front door, the shopper didn't even knock on the door and left groceries sitting under the hot summer sun of Las Vegas. Their website does not let you check on the items you've added to your cart until you pay for it. I had a Pkg. of Baby Back Ribs for $13.75 and their system charged me $35.23 for the same item. Once I received the groceries there were 3 expensive items missing; Two stake packages for $18.00 and eggs for $5.99 missing from the order.

I've been using INSTACART for months. They recently sent a confusing email to verify account information and it led to my account being deleted. I call their senior help line. They could not do anything and said I should email to privacy@instacart.com which I did. Privacy@instacart.com sent me and automated reply that I should email help@instacart.com which I did. the reply from help@instcart.com said I should login to the help website, login, and submit my question. The problem is that I can't log in because my account was accidentally deactivated. When I try to log in, it asks for a six digit security number sent to my email. When I add that number to the login page, it says my account is deactivated and further instructions on unlocking will be emailed to me. But that email never comes.

No issue with the shopper, my issue is with how Instacart is ran. I have an order to pick up today from 1-2pm. For whatever reason instacart decided to have the shopper get my 20 items together at 8am! One of my items was a covid test because I currently have it. Which is why I was using this service anyways. But because of the really bad timing of getting my order together, the shopper couldn't get my tests because the pharmacy doesn't open until 9am. So I was forced to start a second order, which means I pay even more money to get my tests. Otherwise they were going to try and blame my shopper for the companies bad policies and make them put it all back to start again. I'll never use this service again after this. These companies are out of hand with their own bad policies and then trying to thwart blame by putting it on the shopper. Gross behavior Instacart.

InstaCart is a true ripoff. They actually overcharge and blame the grocery stores. They will allow replacements and refunds if items while in the grocery store but will not allow shoppers' cards, allowing them to rip people off every second of the day. I discovered this when I received my actual receipt. If you are not using InstaCart, don’t. If you use InstaCart, cancel. I truly believe that there will be a class action lawsuit against them. Their time is coming.

My last two of three grocery deliveries never arrived. My door is hidden around a corner and I never have stolen items. I was told a picture was taken as proof of delivery but they refused to show me the picture. I don't believe Instacart is doing enough to weed out problem drivers that may steal items.

Never use Instacart again. They hire poorly trained shoppers and the customer service is useless in resolving a problem. Couldn’t even find items even after I called the store to confirm they were in stock. Pitiful. Shopping multi orders. Rushing and could care less.

I used Instacart a couple of times. It was okay. I didn't like the fees. Then more from the driver of your order. I canceled my subscription in June then 2 months instacart took out money from my bank account. I did speak with a rep of instacart trying to say that I renewal my subscription again. Now I'm just waiting for my refund.

Horrible service! Do not waste your money! The whole point of Instacart is to provide convenience to those willing to pay for the service. After I paid for my annual membership, Instacart randomly flagged my account for fraud (which was ridiculous) then automatically deactivated my account. Instacart of course did not automatically refund me my membership. I have called multiple times to the only number I can find for customer service and they refuse to refund me my membership even though they deactivated my account for no reason. Do not waste your money on this service. It's a total rip off.

Terrible experience. They were 30 minutes past the pickup window and couldn't get a shopper so they said they would give me $5 as a credit. I was already home and would have had to drive over an hour again to get the food, for a $5 credit...."when" and "if" they could find a shopper.

Dumping the stores who use only Instacart. Instacart delivers to wrong house, delivers items with missing parts, wrong items, and defective food packaging just name a few of the issues. Then says when you request refunds “Since we received a high number of order issue reports from your Instacart account, we can’t approve your refund, credit, or redelivery request at this time.” so after filing an appeal with detailed proof, the response is “We reviewed your appeal request and order information. We decided to maintain our decision to not give you a refund, credit, or re-delivery.” I can’t afford to do business with them. Sorry Sprouts and COSTCO.

They inflate the grocery stores fees and then calculate your delivery fees after that so they are double dipping. I have receipts to prove it!! They are telling me it’s the grocery store's fault, however, I have the actual receipt because the driver accidentally left the receipt in the bag.

Had the most horrible experience with them. Bought their Instacart+ service on July. Then around after 3 weeks, my account was locked while I was making my weekly order through their website. The prompt says to contact their customer service to get unlock instructions so I did. They asked me a link to upload my identification to proceed with unlocking.

They claim my order was delivered but it was never delivered! They refuse to refund me and provide proof of delivery. And then they discontinued my account! Thievessss! They will not respond to any emails now, zero communication. Customer service has been completely unhelpful!

This is the worst company I ever met. I had an issue with one of their shopper who stole two bikes from my neighbor’s house in one time he came to dropped off an order and I contacted the support 4 times. And they not only offered me 5 dollars in compensation but every time they said they will contact me to follow up the problem and never had a respond back. Today I spent more than 2 hours in chat with one of their associates and told him/her more than once I won’t leave until they give me an answer and if he or she end the chat is under their responsibility because I won’t give my consent until someone has something accurate to say and this person just ends the conversation and let me in the same position for 4th time. Oh, and I don’t want to forget to say that I paid 99 dollars for a membership and not only all the products are more expensive in their site but this is what I get from them.

Non English speaking illegal immigrant (do not get me wrong, I have zero problems with immigrants I DO HAVE A HUGE PROBLEM WITH NON ENGLISH SPEAKING SHOPPER WHO DID NOT COMMUNICATE, LOST AND I GAVE INSTRUCTIONS IN SPANISH. 45 MINS LATER STILL NO GROCERIES, I was charged for fast fee $8.00, I was charged for items not delivered, organic fresh fruit was ruined! Instacart I AM NEvER USING YOUR SERVICES AGAIN! I've been a loyal customer for years. BYE.

Don't use this service! I tried this service once and they charged me $113.85 for an annual membership fee that I didn't want. I went to their site a few times and couldn't find any place that said I was a member. They refused to refund/cancel the membership since they said I called 5 days after the 5 days they give for cancellations.

Straight rip-off scam artists. They literally have a recording confirming their manager approved a full refund of my order and now for days are lying about it and dropping my calls. You are vile, disgusting, downright evil people that will get what is coming for being so dishonest.

I had a membership for 4+ yrs and most shoppers selected excellent products and communicated well. Very few poor products and customer service always credited immediately upon any issues. In the last year - pricing went much much higher over in store cost and when they sent me a special renewal rate for my membership via email - click the button for it on my account it - it would not honor - even customer service could not explain why / just told me there was nothing they could do about it. They lost my membership. All good things come to an end.

Instacart is horrible. The worst experience ever. I joined them because I had shoulder surgery eight weeks ago and from the very first day they screwed up. I had a membership, but they were constantly forgetting items they were showing up late. I think one instance where I got a good order then I was in my sling and I had to call. They gave me a credit but then they argued that they never gave me the credit and it was on my phone so I finally hung up the phone. I tried to get someone who was management but I can't so now I'm calling an attorney.

This company steals!!!! I did not receive my Pedigree dog food, and am being told I cannot have a refund. That is stealing. The driver even sent a picture showing they delivered my order, it clearly does not show the BIG bag of dog food on my porch, I also have video of the delivery! No BIG bag of dog food delivered. Dog food is not cheap! Disgusting!!!! This is stealing! Instacart is stealing. Thieves! This is not ok!!!! Looking at all of the other complaints on here, hard to believe this shameful company will last if they continue robbing from people. I feel as though they are questioning my credibility or something. Hmmm got video of the whole delivery. I work for a cancer center, I am a good human being that was just robbed blind. Great job Instacart proving to people that you are a lousy company that steals from consumers.

I patiently waited over an hour and a half for the order to be delivered but, the delivery person would not ask for me at reception and simply canceled the order in just a few minutes. I don’t think he/she even tried. Disrupted business as I had to place another order and wait another 2+ hours for delivery. Then I get an email stating that I’ll get charged $15 because it was my fault. I was present at the location I put in, the delivery person simply didn’t bother to try or ask for me.

All works well as long as you get lucky and your shopper delivers the order as placed. But if you have a problem with the order, Instacart is the worst customer service experience I have ever had. 1. Submitted request for missing items and items from someone else's order - got a reply about "unable to match the sales price and coupons". 2. Submitted another request on the same issue - got a reply that "sorry you were overcharged for your items". 3. Requested supervisor - she calculated amount of refund due incorrectly. 4. Requested redelivery - had to spend 40 minutes on the phone because the previous supervisor "did not have ability to schedule re-delivery" and only gave me an option to place another order but - no free delivery due to the order amount is below $35 and would have to pay service fee and tip the new shopper again.

I would give a 0 star if I could. I was provided with the store receipt in my grocery bag which I compared to the costs I was charged on the Instacart site. WOW! $26 for 4 organic apples (the most I would pay in store is $6)!!!! I called to complain about this to which they indicated the costs per item on their site is "different" than in store. Different, you mean vastly overpriced??? What a scam!! Also, several of my products were spoiled upon receiving. This is a total scam and shoppers need to be aware that all of the prices are ridiculously overpriced compared to what you actually pay in store.

Less than one star if it was available. I have had a free Instacart account for years as it's the only way to schedule FREE pick up orders at local stores such as Publix. I hadn't used this since 2023, obviously things have changed. I was completing my order with a pick up time when I was prompted to sign up or sign in to Instacart to complete the transaction, which I did. Later that day I was going through emails and I see one saying thank you for signing up for Instacart+ for a $106!!!! What??!!!!

I had foot surgery so I couldn’t do the shopping myself. The actual shopper was fantastic, but Instacart fees were brutal. They shopped at Costco and I had deliberately asked for that day because it was the start of their coupon sale. Even though I paid with my Costco Visa I didn’t get a single discount. However, they did charge me additional fees above and beyond the original order. This made the purchase extraordinarily expensive and one that I will never repeat, meaning I will never use Instacart again. Period.

I have been trying to get Instacart to stop a subscription which I never chose. They are charging me $45 a month. I would never had agreed to that. I am on a fixed income. I don't even use instacart anymore, they always make mistakes, bringing me the wrong products etc. They say my subscription will last through April 2025 and there is nothing they can do about it. I cannot afford this and never agreed to it. There must be a governing body in Florida that can help seniors with this. This company is a total scam. Stay away. I would give them no stars, but that is not an option here.

Instacart is a hack company that unabashedly doesn't care about its customers or has any sense of responsibility for its actions. I purchased two Instacart gift cards from a Costco promotion, but when tried to use them my purchase got cancelled and I was locked out of my account. I contacted the security department (who I'm convinced is an AI bot) and provided the required ID photos but they still haven't unlocked my account in over 3 weeks. I called their customer service and talked to a girl who worked from home and has no connections or idea how the company worked so could do nothing, and then hung up on me. I'm stunned that a well respected company like Costco would partner with them! NEVER use Insta-FRAUD, they steal your money and then leave you hanging with nothing to show for it.

Terrible customer service (Syed) and terrible company to deal with. I will never be ordering from InstaCart again. My paper grocery bill was 162.25, And additional delivery charges 2.99 plus $10.42 plus tip 11 and tax .84 was 25.25. Total should've been 187.50. Instead, I was charged $218.36. Overcharge of $30+. Customer Service would do nothing about it. What a rip off. I will never use them again.

In the past month, I have been overcharged a total of about $130 from Instacart. I got double charges on my credit card. At one point one of the shoppers charge me $25 for a loaf of bread and thought it would just slide. Not to mention the amount of orders that never gets delivered and I get charged for. Customer service is complete joke.

SENIORS BE WARNING!!! Do not join Seniors Instacart program, it is quite misleading. I was happy to use their 14 days free try out. What I did not realize was once you gave them your credit card to order something at 1st time, they save your credit card info. After 14 days, most seniors won't remember 14 days TRY OUT is over. I ordered something on 15th days, I am happy there is still no fee because the ad shows "first 3 orders are FREE delivery fee". Then immediately they used saved credit card to charge me $99 membership fee + TAX=$107. Called them within 1 min after their email, the girl is well trained to say "not refundable.". In addition to that Why is there a tax to membership?

Instacart is by far one of the worst apps in America. Not only do they tax every item you purchase but the delivery is typically 10$ not including service fees which also Range from 6-10$. I placed an order and not only did my driver show up with absolutely nothing he blamed someone else for the reason my order was missing. THEN HE DROVE OFF AND STATED THAT HE DELIVERED MY ORDER TO ME WHEN I NEVER RECEIVED ANYTHING. SO NOW I PAID 50$ FOR FOOD NEVER RECEIVED. THEY STOLE MY MONEY AND MY FOOD AND CUSTOMER SERVICE DOESN'T EVEN EXIST. This is by far the worst customer service and shoppers in America.

I paid for an order under priority delivery. The order was never delivered to me. Instacart team member confirmed this. I was made to fill out a form in which someone would get back to me within 48 hours to “possibly” redeliver my order. I'm pregnant and don't have any extra money to spend. I rely on Instacart because I live in an apartment community on the third floor with no elevators. I've now canceled my membership with Instacart indefinitely and will be leaving this review on all possible platforms. To deny me a same day delivery when I have provided all the proof in which instacart themselves deemed as truthful..and to still be forced to wait up to 48 hours to get my food is ridiculous. I now no longer want to use Instacart ever again and I want my money back!

This company has zero customer service! I had a few items missing in my order and when I filed a dispute I got a note saying I’m suspected fraud, my account is disabled and I’m not eligible for a refund. Good riddance, I won’t do business with this horrible company again.

Hello All. We have been using Instacart for the past two years and recently they charged me 99$ for membership fees. I spoke to the customer service asking them to cancel the service as it was charged to a different card and the subscription this year was not intentional, the customer service representative response was very poor and substandard. They never cared to listen what my problem was and what I am asking for. They just keep saying that they can't refund the money. Is this the value you provide to customers and boast about your customer service? I lost my 99$, that is fine but I am not signing up for Instacart again.

No, they are NOT legit. DON'T DO IT!!! We’ve been using Instacart for years but recently got ahold of several paper receipts for our orders. Pay attention, folks, and stop using this service. If the store price is higher than what the site shows, you will be charged the higher price. If the price in store is lower, or your rewards card offers a discount, Instacart will not give you the lower price and THEY WILL KEEP THE DIFFERENCE. Class action, anyone? This means at least millions of our dollars they have stolen. Just sayin’.

I’ve been an Instacart customer for over six years and they got me through Covid with flying colors! Over a month ago I received an email saying that I better check my account because there was fraudulent use. My account was locked and I’ve been unable to ever get in again. I cannot talk to anyone in the fraud department. They are insisting to have me put in my license on some random link, instacart said it is similar to showing your license at the grocery store! I have never had to show my license at the grocery store! What a lie and they don’t need to see my license I’ve been good for six years and I’m not buying a car or buying a house. The customer service rep said he has 30 such phone calls just today! What is happening with Instacart? They’re locking everyone out of their accounts!

Bought a $150 Instacart gift card. They allowed me to redeem the gift card and place my order with The fresh market. Then they canceled my order. They said there was suspicious activity with my card. They shouldn’t have even asked for my card because I was using a gift card. Went through the verification process. Pic of my ID and pic of my card to “prove identity”. I get an email back saying my account will remain locked and their service is not available to me anymore. The gift card is nonrefundable since they allowed me to redeem it. So they have stolen $150 from me!!!

Instacart has fraudulently charged me higher prices after checkout and refused to refund the difference. Instacart has refused to refund me for missing items when their own employee's delivery photo clearly shows the items in question missing. Instacart neglected to take action when a delivery employee threatened my husband upon delivery, screaming and cursing at him on our property. Instacart customer service agents hang up on you. Instacart does not permit customers to speak with appeals employees, so when you file for refund on damaged/missing items and they don't give your refund, you cannot pursue the issue in any manner. Instacart claims they issued refund and no refund is sent! Ever. Worst delivery company out there.

I called today 7/8/2024 and told Ms. ** my financial situation and how my payments from my CitiVisa Bank Costco Card from anything due on 6/20/2024 have been revoked including a purchase on 5/25/2024 for about $137.69. Was placed on hold for over seven minutes. I was trying to do the right thing by apologizing to the supervisor. However, I have to resolve this same issue with other vendors and wanted them to have my contact information in regards to the situation. I now know maybe doing it myself might be better.

I've tried several times. The idea is good but the execution is really bad. A waste of time! They give me a coupon. I use it. The order is then cancelled. I don't get the coupon back and will have to wait 7 days to get money back that the took in an instant. InstaSteal should be the name of this company.

Today July 3 2024..placed small order with Instacart from Fred Meyer.. The shopper didn't follow my delivery notes and got lost in apt bldg.. The notes included directions and suggest asking the office staff for help... He message he wasn't gonna go back to 1st floor to ask for directions so the shopper left my groceries on a ledge somewhere and sent me a picture. I called customer service 3 times was on hold quite a while.. 1st call I was told I would receive an email about my refund.. Didn't get it.. 1 hour later called again and was told my account was under investigation and I could not get a refund for the groceries I didn't receive. I made a 3rd call. Was told I could not get a refund because I have complained too often...

They’ve cancelled every order that I really, really, REALLY needed. I cannot fathom how they’re still in business, but I bet it won’t be long now. How do you just cancel an order that’s already been paid and not even tell the customer??

NEVER USE THIS COMPANY!! I have had my account locked by Instacart. While trying to resolve the issue I have been told multiple times today that this company has departments that they have no communication with! I received an email requesting my DL for Identity Verification. Did that, no problem. Now they are demanding I send them a picture, actual photo, of my bank card.. which I would do if I could talk to someone and prove that there is a human on the other end of that email. I was informed that even the corporate office in CA cannot communicate with this specific dept. I refuse to send ANYONE a picture of my bank card or info that could possibly open my account up to fraudulent charges. This is not a legal request in my opinion and very poor business practice. The Supervisor at the corporate office also informed me that not 1 single executive actually works at the corporate office or is ever available for communication.

I canceled my account with them. Because they charged my account from a totally different account. That I didn't authorize them to charge. I will dispute it with my bank asap. They charged my account through Klarna.

They signed me to a 1yr plan at $99 dollars. I tried to cancel over and over again! But they refused to cancel my plan! I told them that I got an email for a free trial! But when I got to the page it quickly signed me up for a 1 year contract! I told them if they could at the very least change it to 1 month, they again, refused! This is by far and above the most crooked, shady and unprofessional company ever! I will try to dispute the charges with my bank but who knows. All I can do now is rate them down in every single place that I can, since it's the only catharsis I can find without violence.

Well people working with them are trying to do a good job, but the app doesn't work so those peoope can't actually do their jobs. Instacart does not want to talk to you either making it impossible to talk to them. Major cue for Bad Business. It would be so useful, but if it's predatory then it's nothing useful. So Sad..

Now, first off I was an Instacart customer since 2020. I overall, had very good experiences. I always tipped 25% to 30% when the service was great and 15% to 20% when it was just average. The delivery in my area was pretty decent. There were times for delivery there were important items I needed for that day were missing. They always refunded me. This happened maybe once or twice. Pick up at Aldi never a problem. My last delivery. AWFUL. The shopper quality has really gone downhill..First and foremost the order was over an hour late. I get it, things happen. Now I would have been a little more forgiving but MY COLD ITEMS WERE ALL RUINED. This shopper DID NOT keep items in a cooler and was doing several orders at once. (According to Insta cart).. So I did get credit only for my mostly ruined order. Oh and the milk smelled like fish? WTH?

I placed a grocery order which uses Instacart. I received a final receipt which accurately reflected my order and the items delivered. However, when I checked my online grocery account, I noticed that the amount charged was different and significantly higher than the final receipt provided at delivery. Additionally, my online account shows that every item I ordered and received had been marked as substituted with random other products, which is incorrect.

First and last order. These people had me wait 2 hours for items to be delivered. Then called and cancelled after they already charged my card. Received a call from some place in a bad part of the world who could barely speak English (and did not speak Spanish). Unacceptable.

They run late and don’t care that you might have had to change your own schedule to meet them. Then another person will start the order and have to substitute items but sometimes the first shopper says he can’t find something and just gets something that looks close. Then, the first guy might bail and the second guy take over only to find the items (was the first guy even in the store?). Their customer service is awful and I have no idea why it exists. I got treated this way and I was a member. Too many problems for too much crap. Cancelled. I would suggest no one use them. They are kind of scammy. Just have the store deliver it or have the order prepared for pick up.