Instacart Reviews

I was dispatched by Instacart to Stop & Shop to pick up a “delivery only“ batch, and I was in the parking lot waiting for the bags when a Stop and Shop employee came out and apologized saying my batch was picked up by another shopper. I called Instacart, and they refused to pay a bump for going to the store, saying no bumps are eligible for “cancelled orders.“ They stonewalled me, refusing to pay for my time. Instacart has paid base pay for going to a store and not being able to get the batch. Apparently, they are no longer doing this and screwing the shoppers out of their time and expenses.

Janett S the Instacart that assist me today at the first time, it’s a real mess, a major disaster. Before she if taken others for Instacart, she needs to learn how to read address and directions. She is really lost. Shame on her.

I ordered 2 pairs of sneakers for my twin boys on Sunday 9/27/26 for school pictures the next day. Instacart charged me $275 for a $215 pair of sneakers! Plus I gave the shopper a $20 tip which resulted in a $80 overcharge. When I called them to explain each representative barely spoke English and couldn’t even help me. So I went to the store to bring it back but INSTACART never gave me a receipt so the store refused to give me back the original $215 and INSTACART refused to help me with the return or with refunding my money! It was a complete nightmare! So much so that I have deleted my INSTACART account and refuse to use them again!! Even the store told me it was better to buy from DoorDash or Uber Eats than INSTACART!

My order was canceled because the shopper couldn’t figure out the directions to my home, so she canceled the order and I called Publix to see if the shopper brought the order back and management assured me she DID NOT RETURN FOOD. Spoke with customer service and got the same runaround story- so basically, the shopper can cancel your order and NOT RETURN ITEMS and get away with it -unacceptable.

I've used Instacart before with a few minor issues. But this time, they had a technical issue that would not allow the shopper to check out. He spent a ton of time on it and ultimately could not place the order. The shopper could not clear the system so they asked me to cancel the order. Instacart then charged me a $15 cancellation fee for something I could not control. It's clear that the Instacart customer service (if you can call it that) just reads from a script. I finally got to a supervisor who said she would have to escalate it and I had to wait 24 - 48 hours. Ultimately it's not about the $15 but it's more about the fact that they had an issue and now I'm chasing it and spending WAY too much time on it. I'll rethink using them again.

Instacart is a bad online store. Just ordered the pool salt from Walmart website and five minutes later sent a massage said it was out of stock and wanted to sell me some unpopular stuffs. The online reviews are correct. This is no trustworthy business. Stay away.

I ordered groceries from Aldi market on Raeford Road in Fayetteville NC totaling around $84.00. My order was delivered at 5:17 pm however the box containing all groceries was delivered to apartment A instead oh apartment G as listed on my order form. I suspect the delivery person is unaware of the English alphabet or simply too lazy to climb stairs to deliver my groceries to the 2nd floor so they were dropped off at the very first apartment door in the building! I don’t know this neighbor but luckily he rarely leaves his dwelling nor does he have company so the groceries were safe.

I do not recommend Instacart to anyone. They can change your order without your permission, charge you whatever amount they want, and then tell you, “We’re sorry, but we can’t refund your money.” Very disappointing experience. I expected better customer service and transparency.

A terrible company. I placed an order with La Michoacana in Houston on 9/7/26 for a specific brand of eye drops. On the order I specifically checked no substitutions. The second thing that happened was the order was handled and billed by Instacart. One of the advertisement when placing the order was that Instacart handled the delivery and the first three orders were free. When the product was delivered on 9//8/26 the eye drops were substituted for different eye drops. I received an Email from Instacart showing order details of $19.29 including a $2.49 service fee, $2.00 long distant service fee (for 7 miles delivery). None of which were mentioned on the order. . On the Instacart website it says you have 3 days for handling returns. I will never use Instacart for anything ever again. It is a very bad company.

Canceling an account and its related monthly charge is vastly more complicated than other Web-based subscription services.

Negative stars! Placed order for delivery to be before 1900hrs (7pm) and all was confirmed. BTW I placed order hours before and picked my time for delivery. I needed it at 1900 latest. It stated 1900 delivery. Then AFTER PAYMENT confirmation it gets pushed back later and later. Then past time the stores are closed. How can you pick up and deliver if stores are closed? I'm supposed to be cooking dinner for family now not cooking in anger! Have not even received update on items. Even this notice is taking time I do not have. However feel it's important.

Tried the delivery, items were quality near to expiry, it had lot of salt, they declined the return, no refund was issued, avoid this service at any cost.

On August 23, 2026, we ordered grocery delivery from Aldi's in Florence, KY. We accepted the expedited delivery service fee of $7.99. Vendor offered guaranteed delivery time of 3:17 PM. Order arrived at 3:51 PM. Send email requesting refund within 24 hours. As of today, we did not receive a reply to our email request for refund. I called customer service and agent stated that email went up the chain, and they decided that the late delivery did not warrant any refund. The agent offered a partial refund of $5.00 that I declined. We have referred the matter to our bank for resolution.

If I could put 0 stars I would. DO NOT BECOME AN INSTACART SHOPPER. There is basically no support for shoppers, and they've actively stolen money I earned.

If you use Instacart to order from a restaurant, there's nothing you can do if your order is incorrect. Instacart uses door dash for restaurant orders and tells you to call them. Door dash says to call instacart. I ordered something with instructions to remove an item I'm allergic to. It arrived covered in that item. I called instacart, was referred to door dash, who sent me back to instacart, who said call door dash. Disgusting and scandalously dishonest service. No edible dinner, no refund, and hours wasted on the phone. Just dishonest and scammy.

⭐ 1/5 — Only Because Zero Stars Isn’t an Option. Absolutely terrible experience with Instacart. I honestly wish zero stars were an option. My order was cancelled without warning or any meaningful attempt to resolve the issue. The entire experience came across as lazy and completely indifferent to the customer. On top of that, I dealt with overcharging and additional charges showing up after the initial purchase. Apparently placing an order means giving Instacart permission to keep messing with what you’re charged afterward.

*** Don't use Insta Cart. They are thieves!!!! - They delivered $100 order to wrong house & refused to give refund, even tho photo clearly shows a house at different address!!!!

Gave them 2 days to deliver my order and they canceled at the last minute.

Someone needs to tell me why do you pre-order items to have them delivered at a particular time only to have the shopper to shop the order you receive a message that the shopper has checked out then receive a message that a new person is shopping your order and it will now take over an hour and a half to get to you.... WHAT WAS THE PURPOSE OF PRE-ORDERING? Customer service just reads from a script. NOT GOOD CUSTOMER SERVICE.

Well they ALWAYS deliver someone else’s food. They change items without asking, Instacart takes absolutely zero responsibility for anything. They hire the stupidest people possible, can’t find things, read etc. I’m done forever. Good riddance. Also NO RECEIPT.

Instacart changes prices in items vs. what the actual receipt is reading. I have no problem paying service and delivery fees. But being told the paper receipt that I’m holding is not accurate in pricing is fraudulent. If Instacart wants to charge more, this could be reflected in their delivery fees, not the individual prices of items.

Horrible, my delivery was supposed to be here from 7 to 8 and it is almost 9 o’clock and it is not here yet. I would never order from them again. They are unethical and don’t care about getting their orders on time.

Ordered flowers and cookies from Publix to be delivered to Melbourne Florida address for housewarming gift. Received flowers as ordered and a loaf of bread that I did not order. Called the Instacart folks. First person (poor English speaking) spoke with me for a couple of minutes and disconnected the call. Called back and new person (still with poor English) was rude and snarky claiming I ordered the loaf of bread. Nope, I ordered cookies. After an exhausting debate with the rude and hard to understand person, I relented and told her to simply refund the price of the bread and I'll move on never to use their service again. She said thankyou and hung up. No apologies, "how can we make it right", "anything else we can do for you" etc. If that's the best this company can do for its paying customers, they should reset and retrain their phone agents. Oh yeah, they deleted my acccount when I told them to delete my payment method.

Instacart left me out $284.94 after their payment system failed. I am an Instacart shopper. On August 11, Instacart’s payment system began having problems while I was shopping a customer’s order. Rather than abandon the customer’s groceries, I paid $229.94 out of my OWN MONEY and successfully delivered the order. On top of that, I was supposed to receive approximately $55 for completing the shop and delivery, bringing the total amount at issue to $284.94. Instacart has failed to reimburse or properly pay me.

Instacart offers a 15 dollar coupon towards Uber Eats. They failed to deliver 1/2 of my order. When I complained, they issued a refund - MINUS THE COUPON!!!! Uber Eats customer service is the worst and Instacart follows directly behind them. I have a terminally ill husband at home and do all of my shopping from Instacart. In the month of July, I spent over $800 with them, they would not even give me a store credit against my next order.

I've used Instacart for years and have placed many orders without incidence. Placed an order today for $110 + fees + tip and my order was delivered to another address. Upon using the sorry excuse for customer service, I was told that they delivered the order to the address placed...except the address on my account is correct yet the door in the photo isn't mine. Tried to get the address that it may have been delivered to and was given MY address and told there was no further information they could provide. Basically, you're screwed and deal with it. I've resorted to disputing the charge on my credit card and deleting my Insta-fraud account.

I placed an order 24 hours ago. I am disabled and believed it would be much easier for to place an order for my husband who works hard to just go by and pick it up. After 24 hours, 5 rescheduled and 2 customer service calls/chats, no resolution for an eta, no assigned shopper, refund takes up to 5-7 business days, no inconvenience offers and still waiting. This has to be the WORST review I've ever left for a company. I will never use this platform again as this company is only out for themselves, not for the customers. We still wait here for a notification and have no idea when we will be getting our things. Absolutely disgusted and I would never suggest others to use their platform for help.

Lately the quality, prices and delivery expectations are at an all time low. Been with them since 2020 and not as good as they once were. Today they never assigned anyone to me nor notify me my order would be late so I had to cancel. This is not the first time. Ended up going myself paying $85 but Instacart was charging approximately $106 both not including tip. When I asked for some type of compensation for being a loyal customer we will get it there within 5 hours but no one would be home so they offered $5 credit. So aggravated with this company. Whole Foods delivery is better and they have insulated paper bags for fridge items!!

I never received an item. I was charged for it. I was never able to get through to the company. The driver said she was also on hold with the company to get me a refund. Never heard back, they ripped me off.

I've dealt with Instacart twice. The first time was a few years ago and they shorted me on the items I wanted at the store by $20. When I tried to get my money back instacart told me it was Kroger's responsibility and Kroger told me it was instacart's responsibility. This time I was going to use it because I wanted to send my grandson some treats for his birthday and they canceled my order. They don't allow their customer service to actually help people they sent me a BS email with information I was supposed to fill out. It's like the worst delivery service ever.

Good morning, this Instacart shopper did not follow instructions according to my disability. Is noted that, "I am disabled and cannot walk, so could you please bring groceries to the door of tenant." He took a picture and left two cases of water and a bag with my groceries inside downstairs on the floor. I cannot copy and paste the picture I've tried several times. I reported this to instacart and they refunded me a $5 credit. I was so insulted. I'm telling you that I can't walk and you apologize to me meaning instacart I clocked 11 times. I had to tell them literally stop apologizing to me. They told me he will be reprimanded, I doubt it and they blocked him from my grocery cart. (Joshue) Never can't forget that name. That's who delivered my order. This is a man not a woman. It was only two cases of water and ten cans of whatever I had ordered. This is so sad that instacart lets the drivers get away with this and they don't believe the customers.

Instacart has decreased in value. Primarily due to consistent technical problems with their online platform (slow loading, problems that do not allow the driver to finish the order etc.). Secondly they do not send an email or a text to say there is a problem. Third, they keep taxing me on groceries when our state has not taxed groceries for 3 years—this is despite the fact that I disputed it with them through the BBB. Fourth, you must wait FOREVER to get your groceries. They just keep changing the time. Finally, I can get most of the same stores on DoorDash without as high a fee. I have kept Instacart for the movie channel, but I only watch it several times throughout the year when new episodes come out on a few shows.

Charged $87 for groceries. Many items missing. Store wasn't able to refund or give me product that was missing. Contact Instacart. Was guaranteed refund 4 separate times. No refund was ever issued. Last conversation I was told it was being issued. Still no refund. Last message they told Mr they can't issue refund because I didn't ask for one with 72 hours. Mind you I have messaged them for 3 weeks straight from the day of shopping. Do not use instacart for nothing. They like taking your money.

Orders are extremely slow getting to you, items are often missing, service fee is outrageous, cannot get customer support.

Wow, I learned a few things in my use of Instacart and Uber vs Lyft and Doordash. Instacart can never find my house, they always deliver it to the house down the street in the circle. I on the road, not the circle. I know stores use instacart to deliver groceries and my last 2 grocery orders were over 400.00 and delivered to the house down the street in the circle. If I take Uber, they want to pick me up down the street. I have arthritis and I am on O2 so that doesn't work for me. But Lyft and Doordash have never had me meet them in dark alleyways or hotels and doordash always delivers correctly. Instacart and Uber always say it's their GPS. Well maybe they should either hire better people or invest in BETTER GPS!

My delivery person refused to scan my id. She then told me to, “go f yourself”. In addition she posed for a “kiss off” photo in my building’s elevator as she left with my order, which I forwarded to Instacart. Instacart said all they could promise in response was that she isn’t allowed to deliver to me anymore. So she’s probably still out there delivering to everyone else in the NYC area. Also, after when I attempted to place the order again because I am hosting a dinner party this evening Instacart would not accept any of my payment methods. Luckily I have debit cards from another country and I was able to use those for the order. So unless you enjoy being cursed at and you have bank accounts from another country perhaps don’t bother with instacart.

2nd time I had to contact so called customer service for my refund for THEIR failure to deliver my groceries today because the shopper forgot their ID and of course my refund will take days to be refunded. Never ever will I use Instacart again and will make this go viral.

I placed an order today 7/19 and with my groceries was a rotisserie chicken that I orders and when I got it the Driver/delivery “Caitlin” eat a portion of the chicken because it was missing the whole leg piece. When I called to complain, the customer service rep was rude and didn’t really acknowledged the real issue. Tempering with cooked foods that should have never never be touched by anyone. This is very disturbing to me.

I Have an ongoing issue as well with Instacart, and am saving all their ridiculous correspondence with me that are totally insulting. They offered me $10 after sending someone to my home who was only dispatched after I called saying my order was late... Then they sent me the ID photo of the person, and it was a different person...not the Instacart employee they sent me. So this means a total stranger now has my address & gate code. Then he was lost, and left my groceries at 7:30pm at some random outdoor location and left saying it was delivered. I text the driver as soon as I saw it, and he went back, picked up the food the was left unattended. Even though I told him I do not want food that was left somewhere outside in public where anyone or anything has access to it. He still came to my home and proceeded to bang on my door in the evening.

I gave one star because I had to! These people are unprofessional and they discriminate against ** people. 🤷🏼‍♀️ They give low batches in the ** neighborhoods. I have been in stores with other ** shoppers and seen them with better batches!! I've asked what they were being paid!! Then they have us keep the receipt from the customer!! Because they are charging them more.🤷🏼‍♀️ Sparks is better and they pay their shoppers more.🤷🏼‍♀️ Instacart is ran by Indians!! They don't care about Us citizens.🤷🏼‍♀️ Don't do business with these people!!