Instacart Reviews

Well they ALWAYS deliver someone else’s food. They change items without asking, Instacart takes absolutely zero responsibility for anything. They hire the stupidest people possible, can’t find things, read etc. I’m done forever. Good riddance. Also NO RECEIPT.

Instacart changes prices in items vs. what the actual receipt is reading. I have no problem paying service and delivery fees. But being told the paper receipt that I’m holding is not accurate in pricing is fraudulent. If Instacart wants to charge more, this could be reflected in their delivery fees, not the individual prices of items.

Horrible, my delivery was supposed to be here from 7 to 8 and it is almost 9 o’clock and it is not here yet. I would never order from them again. They are unethical and don’t care about getting their orders on time.

Ordered flowers and cookies from Publix to be delivered to Melbourne Florida address for housewarming gift. Received flowers as ordered and a loaf of bread that I did not order. Called the Instacart folks. First person (poor English speaking) spoke with me for a couple of minutes and disconnected the call. Called back and new person (still with poor English) was rude and snarky claiming I ordered the loaf of bread. Nope, I ordered cookies. After an exhausting debate with the rude and hard to understand person, I relented and told her to simply refund the price of the bread and I'll move on never to use their service again. She said thankyou and hung up. No apologies, "how can we make it right", "anything else we can do for you" etc. If that's the best this company can do for its paying customers, they should reset and retrain their phone agents. Oh yeah, they deleted my acccount when I told them to delete my payment method.

Instacart left me out $284.94 after their payment system failed. I am an Instacart shopper. On August 11, Instacart’s payment system began having problems while I was shopping a customer’s order. Rather than abandon the customer’s groceries, I paid $229.94 out of my OWN MONEY and successfully delivered the order. On top of that, I was supposed to receive approximately $55 for completing the shop and delivery, bringing the total amount at issue to $284.94. Instacart has failed to reimburse or properly pay me.

Instacart offers a 15 dollar coupon towards Uber Eats. They failed to deliver 1/2 of my order. When I complained, they issued a refund - MINUS THE COUPON!!!! Uber Eats customer service is the worst and Instacart follows directly behind them. I have a terminally ill husband at home and do all of my shopping from Instacart. In the month of July, I spent over $800 with them, they would not even give me a store credit against my next order.

I've used Instacart for years and have placed many orders without incidence. Placed an order today for $110 + fees + tip and my order was delivered to another address. Upon using the sorry excuse for customer service, I was told that they delivered the order to the address placed...except the address on my account is correct yet the door in the photo isn't mine. Tried to get the address that it may have been delivered to and was given MY address and told there was no further information they could provide. Basically, you're screwed and deal with it. I've resorted to disputing the charge on my credit card and deleting my Insta-fraud account.

I placed an order 24 hours ago. I am disabled and believed it would be much easier for to place an order for my husband who works hard to just go by and pick it up. After 24 hours, 5 rescheduled and 2 customer service calls/chats, no resolution for an eta, no assigned shopper, refund takes up to 5-7 business days, no inconvenience offers and still waiting. This has to be the WORST review I've ever left for a company. I will never use this platform again as this company is only out for themselves, not for the customers. We still wait here for a notification and have no idea when we will be getting our things. Absolutely disgusted and I would never suggest others to use their platform for help.

Lately the quality, prices and delivery expectations are at an all time low. Been with them since 2020 and not as good as they once were. Today they never assigned anyone to me nor notify me my order would be late so I had to cancel. This is not the first time. Ended up going myself paying $85 but Instacart was charging approximately $106 both not including tip. When I asked for some type of compensation for being a loyal customer we will get it there within 5 hours but no one would be home so they offered $5 credit. So aggravated with this company. Whole Foods delivery is better and they have insulated paper bags for fridge items!!

I never received an item. I was charged for it. I was never able to get through to the company. The driver said she was also on hold with the company to get me a refund. Never heard back, they ripped me off.

I've dealt with Instacart twice. The first time was a few years ago and they shorted me on the items I wanted at the store by $20. When I tried to get my money back instacart told me it was Kroger's responsibility and Kroger told me it was instacart's responsibility. This time I was going to use it because I wanted to send my grandson some treats for his birthday and they canceled my order. They don't allow their customer service to actually help people they sent me a BS email with information I was supposed to fill out. It's like the worst delivery service ever.

Good morning, this Instacart shopper did not follow instructions according to my disability. Is noted that, "I am disabled and cannot walk, so could you please bring groceries to the door of tenant." He took a picture and left two cases of water and a bag with my groceries inside downstairs on the floor. I cannot copy and paste the picture I've tried several times. I reported this to instacart and they refunded me a $5 credit. I was so insulted. I'm telling you that I can't walk and you apologize to me meaning instacart I clocked 11 times. I had to tell them literally stop apologizing to me. They told me he will be reprimanded, I doubt it and they blocked him from my grocery cart. (Joshue) Never can't forget that name. That's who delivered my order. This is a man not a woman. It was only two cases of water and ten cans of whatever I had ordered. This is so sad that instacart lets the drivers get away with this and they don't believe the customers.

Instacart has decreased in value. Primarily due to consistent technical problems with their online platform (slow loading, problems that do not allow the driver to finish the order etc.). Secondly they do not send an email or a text to say there is a problem. Third, they keep taxing me on groceries when our state has not taxed groceries for 3 years—this is despite the fact that I disputed it with them through the BBB. Fourth, you must wait FOREVER to get your groceries. They just keep changing the time. Finally, I can get most of the same stores on DoorDash without as high a fee. I have kept Instacart for the movie channel, but I only watch it several times throughout the year when new episodes come out on a few shows.

Charged $87 for groceries. Many items missing. Store wasn't able to refund or give me product that was missing. Contact Instacart. Was guaranteed refund 4 separate times. No refund was ever issued. Last conversation I was told it was being issued. Still no refund. Last message they told Mr they can't issue refund because I didn't ask for one with 72 hours. Mind you I have messaged them for 3 weeks straight from the day of shopping. Do not use instacart for nothing. They like taking your money.

Orders are extremely slow getting to you, items are often missing, service fee is outrageous, cannot get customer support.

Wow, I learned a few things in my use of Instacart and Uber vs Lyft and Doordash. Instacart can never find my house, they always deliver it to the house down the street in the circle. I on the road, not the circle. I know stores use instacart to deliver groceries and my last 2 grocery orders were over 400.00 and delivered to the house down the street in the circle. If I take Uber, they want to pick me up down the street. I have arthritis and I am on O2 so that doesn't work for me. But Lyft and Doordash have never had me meet them in dark alleyways or hotels and doordash always delivers correctly. Instacart and Uber always say it's their GPS. Well maybe they should either hire better people or invest in BETTER GPS!

My delivery person refused to scan my id. She then told me to, “go f yourself”. In addition she posed for a “kiss off” photo in my building’s elevator as she left with my order, which I forwarded to Instacart. Instacart said all they could promise in response was that she isn’t allowed to deliver to me anymore. So she’s probably still out there delivering to everyone else in the NYC area. Also, after when I attempted to place the order again because I am hosting a dinner party this evening Instacart would not accept any of my payment methods. Luckily I have debit cards from another country and I was able to use those for the order. So unless you enjoy being cursed at and you have bank accounts from another country perhaps don’t bother with instacart.

2nd time I had to contact so called customer service for my refund for THEIR failure to deliver my groceries today because the shopper forgot their ID and of course my refund will take days to be refunded. Never ever will I use Instacart again and will make this go viral.

I placed an order today 7/19 and with my groceries was a rotisserie chicken that I orders and when I got it the Driver/delivery “Caitlin” eat a portion of the chicken because it was missing the whole leg piece. When I called to complain, the customer service rep was rude and didn’t really acknowledged the real issue. Tempering with cooked foods that should have never never be touched by anyone. This is very disturbing to me.

I Have an ongoing issue as well with Instacart, and am saving all their ridiculous correspondence with me that are totally insulting. They offered me $10 after sending someone to my home who was only dispatched after I called saying my order was late... Then they sent me the ID photo of the person, and it was a different person...not the Instacart employee they sent me. So this means a total stranger now has my address & gate code. Then he was lost, and left my groceries at 7:30pm at some random outdoor location and left saying it was delivered. I text the driver as soon as I saw it, and he went back, picked up the food the was left unattended. Even though I told him I do not want food that was left somewhere outside in public where anyone or anything has access to it. He still came to my home and proceeded to bang on my door in the evening.

I gave one star because I had to! These people are unprofessional and they discriminate against ** people. 🤷🏼‍♀️ They give low batches in the ** neighborhoods. I have been in stores with other ** shoppers and seen them with better batches!! I've asked what they were being paid!! Then they have us keep the receipt from the customer!! Because they are charging them more.🤷🏼‍♀️ Sparks is better and they pay their shoppers more.🤷🏼‍♀️ Instacart is ran by Indians!! They don't care about Us citizens.🤷🏼‍♀️ Don't do business with these people!!

I ordered on 7/14/26 & was promised delivery by 11pm. At 11:45 pm I texted the shopper saying it was too late and to cancel as I was unable to. No answer. According to Instacart, they messaged me at 2:57 am advising me my order would BE READY FOR PICKUP sometime around 9-9:30 am. I never ordered pickup AND the store was nowhere near me! Instacart CHOSE ANOTHER STORE FOR ME! I called Instacart & was told that the screenshots I took at every step of the ordering process didn't matter because the only thing that mattered was what they had on their screen. I was told I would be charged a $15 "inconvenience fee" even though none of this was my mistake.

Biggest scammers next to Temu Walmart and most online shopping. They screw me every order so I finally deleted them and Tops market. I will never shop there again.

I have a $50 Instacart gift card. For the past six months I have not been able to use the card because it won’t let me check out unless I add my own credit card. I have called them & asked them why & they said that’s it’s their policy in case you come up short money wise & I said you can look at my account & clearly see that I have a $50 credit & my grocery bill came to $35. They told me nevertheless it is their policy that we have to add a credit card so finally I said OK well, I’m never gonna get to use this gift card unless I do. What did they do? They charged my credit card for my groceries & did not use the gift card.

Instacart has decayed into an absolute joke of a company. They have completely walled themselves off from accountability, systematically shutting down all functional customer service channels so consumers have no way to reach a human being with a pulse or a conscience. I called for a routine, simple inquiry to check a prepaid gift card balance. Instead of basic professionalism, I was subjected to immediate hostility, mocking, and pure arrogance from frontline phone staff who lacked basic communication skills. When I firmly requested a supervisor to escalate the issue, an agent identifying himself as "Richie" deliberately mocked me and hung up on my face. I called back, only to be met with the exact same abusive behavior and hung up on a second time.

Terrible customer service and absolute rip off. Never using it again. The shoppers don’t follow instructions. Total scam. I hope a competitor company follows.

This is the second time my delivery does not get delivered to the person. Very simple instructions not a hard pick up and delivery. The first one was to pick up some flowers from the nearest store and bring it to the patient room and they did not get delivered. I decided to give the benefit of the doubt and try again. The store was 200 feet from the place where it needs to be delivered and I gave specific detailed instructions so there could be no error in my delivery. Did not get delivered to the correct person and four days later I’m finding out and they tell me, "Oh we’re sorry. Our policy is three days." Do not use Instacart in the beginning. They were good. I didn’t have a problem but now they’re just dropping off deliveries to the first person they lay eyes on and their customer service sucks and so do the people that they’re hiring to make these deliveries. They are not doing what the customer is asking.

Ordered 2 bottles of a specific probiotic. Received 2 bottles but one was wrong. Unable to connect with anyone to discuss this.

I am having issues lately that have have increased in frequency. We are supposed to have our replacement instructions followed as indicated. Our notes actually read. If we ask for a refund or the replacements we chose are also out of stock then make sure to check with me offering a replacement but if I have not agreed to your suggestion do not put it in my cart! If I request to check for freshness and expiration dates then do actually check before putting something in my cart. If you are uncertain, then show the item in question and wait for my response. If you do not hear back from me then do not put it in my cart.

Melissa N delivered part of my order. Said she took the rest home and put in her refrigerator... Kroger won't touch the issue and I'm still on hold with Instacart.. Either pick your food up but these people steal.

There is no customer service. Malfunctioning site will rip you off. Been waiting for live help for 45 minutes. Today 7/3/26 I attempted to order 4 times in the amount of $41.75 each, each time system said there was a problem, try again later. I didn't receive order emails, nor do these orders show up in my order history. I checked my bank account and 4 charges for $41.75 hit my account.

Do not deliver for Instacart. They steal money from you. I didn’t think to check my account since I started working for them May 12, 2026 and I found out no money was ever posted to my bank account and I looked it up online and thousands of people have the same issue with them. They steal your money and when you contact somebody for help they do nothing but make excuses and beat around the bush. I’ve not seen a single dime and they have not fixed this issue. I’ve driven miles for them putting miles on my car and not to mention gas, money, terrible terrible terrible company.

Horrible company! Item was missing and due to unavailability. I understand availability issues. But Instacart didn't want to refund me for the amount charged for that missing item! And even when their systems say they will process a refund!! And they make you go through so many steps to try to remedy the situation. Every step and contact was unhelpful. I believe for smaller amounts instacart thinks that people will not pursue a refund. And they think they can just keep the money. Not about the money for me -- it's principle. I even tipped the delivery dude more than the dispute - as I know he works hard for not a lot. It's all about doing business with someone we can trust. In this case we can not. It's just a crazy way to do business. I see a class action law suit in their direction. Won't use them ever again! Untrustworthy and lack any sense of honor & decency. Companies are suppose to do the right thing -- they don't! June 23, 2026 transaction # **.

Actually the customer service sucks! Mai customer service chat agent and Morris her supervisor. I tested the service with Instacart advertised offer of first 3 orders free delivery. This is a joke. Buyer beware!! I DID NOT GET this and even after showing them their advertisement! It should be simple. First time client first 3 orders free delivery. They will twist and turn every excuse they can possibly make up to not provide you that $7.99 refund. Absolutely just a sad representation of a company. What needs to happen is an actual owner with a moral compass needs to step up and smash this company because they clearly have no desire being in business long term. Nor do they deserve it plain and simple.

Waste of membership money, shoppers are rude and uncaring of orders, I have experienced orders shopped, completed and then cancelled on several occasions, causing me to reorder and wait longer, the customer service at the call center is a joke and their answer to everything is a $5 credit. I am cancelling my membership, deleting this app and only using Shipt going forward.

Waited for 3 hours and driver no-showed!! Ridiculous!!!

Instacart should not be in business because I have problems from missing items to whole orders missing and when you complain about the problem it's always nothing they can do about it, to fill out the appeal so they can investigate it but it always comes out not in your favor.

Unfortunately, my order was delivered to the wrong address two days in a row, and I never received any of the groceries I paid for. I understand that mistakes happen, but having the same issue occur on consecutive days is extremely frustrating. I hope greater care is taken in verifying delivery addresses in the future, as customers depend on these services and expect to receive the items they've purchased.

I have used Instacart for about 5 years and had great luck. I told everyone about it. Something happened a few months back. Now 3 out of 4 orders have had the delivery time changed to after the time when I now won't be home or after the time I needed the food, like the morning after we leave for a camping trip. They say they are sorry. I say I don't need an apology as much as I need a solution. I canceled my subscription.

I had been driving all day, and by the end of it, I was completely spent. I was also coming down with a pretty rough cold and didn’t want to leave our new kitten alone, or try to bring him into the store. To make things harder, in-store pickups had already ended for the day. Thankfully, I noticed that delivery was still an option. I was able to order everything I needed at the same price I’d pay in-store, if not even less.