Instacart Reviews

Instacart will not honor return policy. Called on day 4, and after processing return rep said it would not go through because they have a three-day return policy. But Publix has a 7-day return policy. I was sent back and forth and never got my credit for return resolved. Shitty service.

This business is nothing but scam everywhere. Overcharging customers and slaving their driver around. You would see delivery fees customers would pay and they would pay shoppers and drivers only about 20% of that stealing money. They would pay you pennies to drive super far out of the way or not even $10 to shop even up to 100 units and deliver. This is definitely the most corrupted entity I accounted to. They should be ashamed of themselves.

I have only used Instacart once before during Covid and decided to use it again recently due to being ill. I was offered a free trial for two weeks and it expired on May 16th. I accepted the free trial because I didn't know if I would be able to make it to the store due to being ill and thought the free delivery charge would help. Turned out that I didn't need it so I canceled it on the 16th as required. I have confirmation that it was canceled. Instacart tried to charge my bank account on the 17th. I was alerted thought my bank's fraud alert. My bank is telling me that I have to cancel my debit card if I don't want the charge. Many creditors have my card number for auto pay. This is so unfair and to make me have to travel to the bank for a new card, let alone call all my creditors. I followed the rules and Instacart did not. How many people do they do this to and how many don't even notice? Shame on Instacart. I will never use them again.

Short story...No customer service. Vendor shows they have good stock on item., I order just for that item. Shopper then says it is out of stock so I cancel order. Instacart charges me a $15 cancellation fee. 1 hour and three levels of crappy CS later I still am charged the cancel fee because that is what their policy is. Use Uber Eats...Instacart sucks. I wasted 1 hour and $15 on this terrible company.

What a horrible experience I’ve had today! This is my first time using this site and I tried to order helium balloons. I specified helium filled, they specified helium filled on their site with the picture. It was supposed to be a gift! I had a gift card sent with it. They delivered balloons that were folded up in a plastic bag without helium!!!

Recent Instacart order was horrible. My shopper was an absolute angel though. Nothing wrong on her part. I was a new customer for the first time ever, with their promotion your first not one but three orders are free delivery fee wise, they charged me it anyways. The chat was not helpful at all. Kept swapping me around to different people, said I had multiple accounts when I do not, and didn't give me (a new user) free delivery and when I asked what they were seeing on their end they stopped saying anything. Ended the chat and left no answer to anything.

I wanted to share my recent experience, which unfortunately was incredibly disappointing. After placing an order and being charged, I went to the supermarket only to discover that my order had not been processed at all. Hoping for a resolution, I reached out to customer support and was transferred between four different representatives, but no one seemed able to help. The only suggestion offered was to move my order to the next morning, which I agreed to, but the same issue happened again. When they moved my order to the following day and nothing improved, I decided to cancel the order altogether. Throughout the ordeal, customer service failed to take any meaningful action or provide a real solution. This was not only frustrating but also incredibly inconvenient. I expected much better from Instacart, and this experience has left me very dissatisfied. I would strongly caution others about using your service based on what I went through.

I ordered two items, some biotin mouthwash and vitamin B supplements. What I got: biotin mouthwash, vitamin B supplements, a gallon of orange juice, a pizza, there was a kid toy that was in there, can of chili and dog pee pads. My order went from $22 which is what I checked out at to $74. I called several times, spoke with several different people and got the exact same answer, scripted and robotic that after I checked out, I went back in and re-ordered two minutes later all of these random items… no matter how many times I explain to them I never did. There’s no one who has access to my phone. They insisted there was nothing they could do.

I've used Instacart a few times...Not overly impressed but ok overall. THEN last week, I used them for a grocery order and NEVER AGAIN. I am on a fixed income and shop/plan/order carefully to stay in budget. When I received the order, it had two bottles of wine included that I did not request or order. I checked the receipt and found that the combined cost of these two bottles of wine was $38. Maybe not a big deal to all, but it is to me. I submitted the error via their "Help" desk on the website. No reply. (I also had issue with the amount charged which they said would be resolved, and it was after a few days.)

Such a scam. First time user, received an email stating “free delivery on first 3 orders” yet they still charged me the delivery fee and refuse to refund it. Customer service is no help. Was also supposed to receive the order 10-11am and didn’t come until after 2pm. Would never recommend.