Instacart Reviews

What a horrible experience I’ve had today! This is my first time using this site and I tried to order helium balloons. I specified helium filled, they specified helium filled on their site with the picture. It was supposed to be a gift! I had a gift card sent with it. They delivered balloons that were folded up in a plastic bag without helium!!!

Recent Instacart order was horrible. My shopper was an absolute angel though. Nothing wrong on her part. I was a new customer for the first time ever, with their promotion your first not one but three orders are free delivery fee wise, they charged me it anyways. The chat was not helpful at all. Kept swapping me around to different people, said I had multiple accounts when I do not, and didn't give me (a new user) free delivery and when I asked what they were seeing on their end they stopped saying anything. Ended the chat and left no answer to anything.

I wanted to share my recent experience, which unfortunately was incredibly disappointing. After placing an order and being charged, I went to the supermarket only to discover that my order had not been processed at all. Hoping for a resolution, I reached out to customer support and was transferred between four different representatives, but no one seemed able to help. The only suggestion offered was to move my order to the next morning, which I agreed to, but the same issue happened again. When they moved my order to the following day and nothing improved, I decided to cancel the order altogether. Throughout the ordeal, customer service failed to take any meaningful action or provide a real solution. This was not only frustrating but also incredibly inconvenient. I expected much better from Instacart, and this experience has left me very dissatisfied. I would strongly caution others about using your service based on what I went through.

I ordered two items, some biotin mouthwash and vitamin B supplements. What I got: biotin mouthwash, vitamin B supplements, a gallon of orange juice, a pizza, there was a kid toy that was in there, can of chili and dog pee pads. My order went from $22 which is what I checked out at to $74. I called several times, spoke with several different people and got the exact same answer, scripted and robotic that after I checked out, I went back in and re-ordered two minutes later all of these random items… no matter how many times I explain to them I never did. There’s no one who has access to my phone. They insisted there was nothing they could do.

I've used Instacart a few times...Not overly impressed but ok overall. THEN last week, I used them for a grocery order and NEVER AGAIN. I am on a fixed income and shop/plan/order carefully to stay in budget. When I received the order, it had two bottles of wine included that I did not request or order. I checked the receipt and found that the combined cost of these two bottles of wine was $38. Maybe not a big deal to all, but it is to me. I submitted the error via their "Help" desk on the website. No reply. (I also had issue with the amount charged which they said would be resolved, and it was after a few days.)

Such a scam. First time user, received an email stating “free delivery on first 3 orders” yet they still charged me the delivery fee and refuse to refund it. Customer service is no help. Was also supposed to receive the order 10-11am and didn’t come until after 2pm. Would never recommend.

I've had to reschedule an order due to having to go to work. It costs me an extra $7.99 to reschedule it. The biggest problem with Instacart is the fact that they don't vet shoppers. I've had 1 order stolen before, no ramifications. The current order I'm waiting on I've already had to reschedule, I told the "specialist" that it costs me money to reschedule. Which it does. If it was easier for me to go to a local store to buy items than rely on Instacart, I would.

Do not use this place, especially John can't speak English. Give phone number and place where I was. Left food on the grass somewhere. I don't understand why they hire these foreigners that can't find their way out of a paper bag. John didn't even try to call. Insta cart act like you are living. He should have sent them a picture of my food. No business where he left it. Guess it was for his dog. No, I got to fight to get my money back. They need to rid of these delivery places or stop hiring these people that can't speak English. I am not ordering every again from any of them.

I had been a loyal customer of Instacart since they started. For the first time, I had to return the items I had received (clothes that didn’t fit, I had ordered last minute for my son before a trip and didn’t have time to go to the store, and returned the items within the time frame listed). I went to the store to do the returns and they had an issue processing the return because the price Instacart charged me was double the price of the items in the store. I was charged $639 by Instacart and the clothes only came to $302 at the store. The store manager was shocked, as well. I called Instacart and spoke to a supervisor while I was in the store. The supervisor at Instacart told the store manager how to process the return and that Instacart would refund me the full amount within a few days. Two days later I received an email saying I will not be receiving my refund.

I have had multiple drivers either steal my order or deliver it to some random other property. After it is delivered you cannot contact the driver, and Instacart says they also have no way to contact them either (even though they are literally their employees). They won't consider given you a refund until after 24 hours later, so if you want groceries today you have to repurchase them and hope that they give you a refund a day later. The customer service agents copy paste the same sentences multiple times, often not responding even remotely to what you asked. This has happened more times than I should have accepted. One of the times it was stolen, the driver laughed at me, said that Instacart wouldn't do anything to them, and they were 100% correct. The only thing Instacart will do is remove them from people who are allowed to shop for you specifically. Do not give your money to this company.

Instacart has officially lost me as a customer. The app blocked because it is asking for an ID and credit card copy. There is no way I would ever do that. Now, it will not let me delete the account. I have asked customer service to delete the account....they will not. I am highly disappointed in Instacart.

I’ve had mixed experiences with Instacart, so I want to leave a balanced review. On the positive side, when I’ve had normal order-related issues in the past—such as missing items, incorrect items, or delivery problems—customer service has generally handled those matters appropriately. Credits or corrections were usually processed without much trouble, and I had no major complaints in that area. My recent experience with a billing and membership renewal issue was very different.

They pay horribly you rely heavily on customer tips. Everything is based on your customer reviews how fast you shop how fast you deliver. However, if you get one bad review there's no way to dispute it, and your customer score goes down immediately which you need to keep your customers score at a certain level or you stop getting batches. So I pride myself on getting a lot of customer compliments and I provided pictures that show such but my customers score has not moved in months because I had one order that was two customers that I was shopping for and I accidentally mixed up the two orders and delivered them incorrectly.

Instacart charged me $18.18 over the price that was actually charged at the grocery register to the shopper. When I attempted to get a credit, and itemized the overcharges - for example, they charged $3.81 for .35 lb. of fresh ginger, which, by the store's prices should have cost .87, calculated @ $2.49/lb.- it was impossible. The "help center" sutomsted response said they would get back to me eithin 24 hours. Five days later, using the chat feature to actually get a human helper, she was unable to figure out how to resolve the issue; and, despite my detailed itemized reports, she simply ended the chat without resolving the issue. Nor does Instacart provide any assistance via email, as their email "help" address is actually not monitored!

I made the mistake of trusting this company. I shop at Meijer very frequently on Wednesdays. They have the BEST sushi, and on Wednesday it is half price. Insta-rip-off did the right thing the first few times. So I was stupid and trusted them. But when I checked my past orders, they charged me full price. When I tried over 6-7 times to get them to do the right thing. They refused and said I didn’t complain fast enough. Then they tried to say if it isn’t an advertised sale, then they don’t have to give it to me at that price. So I said where does the extra money go? They didn’t have an answer for that. I give them -10 stars.

Honestly, Instacart sounded super convenient, but my experience wasn’t that great. A few items were missing, and some replacements just didn’t make sense for what I had ordered. It felt like there wasn’t much attention to detail. The delivery also came later than expected, and the updates weren’t very accurate. I reached out to support, but it didn’t really solve much. It’s an okay service if you’re in a rush, but not something I’d fully depend on.

Instacart is terrible now that you all have offshored customer support overseas. They don’t understand much & are unable to assist. Terrible business move, and I will be deleting my account. I will also spread the word to family and friends.

On April 7th I sent a grocery order to my parents’ home in New Jersey as a contribution to a party I could not attend. My mom signed for the delivery, which was large, but noted to the driver that 4 bottles of wine that were supposed to be included were missing. He apologized and said he would mark them as undelivered. He did not. So, when I received the receipt shortly after, I then marked them as missing. I received your standard email acknowledgment and then another the next day. On day 4 I received an email saying that the order has been signed for and nothing more could be done, I would not be receiving a refund.

Put in an order for a $25 credit toward next order, just needed to spend $100. Watched order actively adding replacements the Instacart shopper could add to keep over $100. They did not listen to the order updates and my order dropped to $98. Was declined the $25 credit- cancelled my Instacart account. Customer service was terrible, they lost out on hundreds of dollars over a small credit.

Very bad experience with the corporate office, the manager and supervise. They deactivate my account for asking question about overcharge, so they deactivated my account and to re-activate it they keep asking for copy of my Visa card and my driver license. This company is going under. Very bad customer service completely. They need definite overhaul from the inside of the company. And refused to give me my receipt.

Instacart is supposed to provide a discount to members who receive SNAP. The discount is only for one year, and this does not help at all! When you reach out to customer service, they are rude and dismissive. Take the discount away if it's not going to actually help. I'm disabled, and I can't afford the regular membership price. If Walmart can give us a discount, what is the problem with Instacart???? And then you're paying all this money just for the in-store shoppers to give you replacements you didn't even ask for and don't match, or they're just nasty and deliver the order damaged or missing stuff... Orrrrr you might be lucky and get someone else's order. Let's not forget when you expect one person to deliver, and not only is it not them, but there's some unknown person with them!

Late shopping, unresponsive shoppers, wrong. Items shopped, poor substitutes, shoppers rude, deliveries late, delivery instructions not followed, customer service useless, always accept our apologies, and "We'll refund your Instacart account." What good is that if you never plan on using Instacart ever again? And accept apologies? Why it's a recurring issue and you figure. Out what it should cost in total including fees and service charges, and it's always much higher in. Cost also Instacart puts a hold on your bank account, and it takes days to have the hold taken off causing more harm financially. I can do my shopping through Walmart, have it delivered on time, all free of charge and only pay my membership fee. Of like 6.95 monthly and no extra charges. No holds. On bank cards either and 100% better help through customer service. In my eyes Instacart is a rip-off.

I purchased a tv through Instacart and it was delivered. I found a better buy a couple days later and returned my tv to the store and they put the money back on the card that was used. Not my card, I have been talking with instacart for my refund and they say the card was not theirs. So I am out my tv and $120.00. I think that the shopper used her card and she now has the refund so she earned an extra $120.

I made an order yesterday. The order total came up to $19.01 initially. The delivery person came to my door. I mean, I saw them on my camera! He checked the address on my door and walked away with my order. So, I contact Customer Service through chat that issued me a refund for $13.12. Where’s the rest of the money?? And not only that, while I was on chat they charged me again before they did the refund. So, they charged me double! Then gave me back $13.12 which is half of what they took in total! To sum it all up, they never really gave me a refund because they took the money twice. That is shady business and I will no longer be using Instacart. I do not trust them. I’ve never been through that with them before, but that one time is enough for me!

If I could give it a negative 5 I would. I recently placed an order for Starbucks and my order came completely wrong. The drinks were spilled all over the place and looked like they had been tampered and didn’t provide any straws for the ice string and no napkins. The driver just dropped them at the door and disappeared within 30 seconds.. I called Instacart to resolve the issue, and they told me that I need to call Uber Eats to complain with them because that is who fulfilled the order. I asked them why they can’t just refund me or replace the order and they said that Uber eats is responsible because they partnered with them.. I then asked them to take responsibility for the partner that they’ve chosen and to resolve it on their end because I ordered through Instacart, not Uber eats, which they absolutely did not accept.

I had an item that the shopper was not able to procure for the order. When the shopper left the order at my door, they messaged me letting me know the item was unavailable. It is the shopper's responsibility to mark an item as unavailable during the shopping process so that the customer will not get charged for that item. My assumption was that since the item was not available, the shopper followed this process. It wasn’t until I opened my app almost a week later to place another order that I realized I had been fully charged for that item. This is because just happened to view the receipt for my prior order. Instacart refused to refund me for the item, even though there was a digital trail of what happened since the shopper initiated communications regarding the item not being available.

I will never use Instacart again. They don't seem to care about their customers like other businesses do. The driver stole my groceries and now I'm without my food and my money to buy more. So I have to wait for days until the refund gets back on my debit card and all they did was give me a $5 credit and insist that's all they can do. Unbelievable. Never again.

If I could give our shopper, Kenya, a 0, I would. We had a fairly small grocery order that included a case of bottled water (which we paid a heavy weight service fee of $5.63 for in addition to the $7.99 delivery fee). Our shopper called when she arrived and said she couldn’t carry the water. She proceeded to drop the case in the street (per the doorman) and managed to gather 3 bottles as the rest rolled down the hill. She threw the three bottles along with the 3-4 bags of groceries on the chair in the lobby. The doorman said she was something. We spent over an hour on the phone with InstaCart for over an hour trying to rectify the situation. They refunded the damaged goods, but they would not refund any fees (including the service fee for the heavy weight item). They also would not send another driver with the water. Zero stars for the shopper and one star for the customer service. March 25, 2026.

Orders paid for express are over an hour late and then they charge you for canceling. They have gone down hill immensely.

I purchased groceries online for pick up at Publix. Publix uses Instacart to do the online grocery pickup orders. I picked up my order and when I got home realized many items I was charged for were not in the bags. I called Publix and they said it was a problem for Instacart. I called Instacart next and they took down all the items to be refunded with the price of $117.46 to go back to my card of payment. That was March 16. Then on Tuesday, Instacart emailed me and wanted me to give another list of the items through email. I went to see my receipt online and Instacart had removed it. I couldn’t recall all the items without the receipt but told them I had already done this verbally with a customer service rep at Instacart. They then deactivated my account so I couldn’t check anything.

App misleading on the charges for membership. This app automatically charges 99 instantly. You have to call customer service to get it changed to monthly membership. Not Senior Citizen friendly or Special needs friendly. You will constantly have to speak with customer service who are brainwashed into charging 99 dollars because agent slipped and said the 99 dollar plan when I was on the phone with them. Membership I will not purchase again and use a prepaid credit card.

Charged for an account I never did. Fraudulent and sent them all the needed information and they said they could not find it. But yet money was taken from bank account. Went back and forth. Finally after they answered and told go through my bank, which is cancel card which pays my bills and wait for a new card. THEY DO NOT REFUND.

Worst customer service I have ever experienced when contacting Instacart about a refund for 2 missing items in my order in the amount of $12.98. They claim the refund was issued back to the payment for that order. But there is no refund on my debit card. They told me I needed to contact my bank, which I did, and there is no refund of $12.98. I will NEVER use Instacart again!!!

Mildew fruit and they want me to take a picture and open up this mildew fruit. 😂😂😂 I'll go shopping for myself then told me I had free deliveries. That was a lie also then the driver didn't even ring the doorbell. Just left the food outside.

We utilize Instacart on a regular basis and appreciate the service and quality delivery. We have ordered from many local stores and support the efforts of the drivers by tipping and rating the service. Most drivers are professional and kind. Give it a try if you don't wanna go out in the rain. Pajama day or just plain pooped. The shoppers are dedicated and committed to provide quality service. Highly recommended.

If I can give it a zero and I will give it a zero. I always have problems with Instacart. I order three hot sandwiches from Publix and it always goes to the store next to me but all of a sudden they're going to give it to a store that's over an hour away. Sandwiches came cold, they were all hot sandwiches, they were supposed to be but they came cold and they weren't good. Shame on instacart for not letting people know that it's going to randomly select a store which that is not correct. It should not do that but instacart is horrible

I was charged a $15 cancellation fee for an order that was supposed to be a priority order and delivered within a certain time window. The first representative told me there was a glitch in the system and that the shopper should never have picked up my order. Even after admitting that, she refused to refund the $15 cancellation fee. She then brought up a previous $15 courtesy reimbursement from another order, which had absolutely nothing to do with this current issue, and said there was nothing she could do. I was transferred to another department, and that representative simply repeated the same thing.

I had the worst experience with Instacart. My orders never showed up and tried to say I didn’t answer my door. I had my door wide open waiting for them to show. And they lied and said I wasn’t there and cancelled my orders.

The helpdesk is very rude, repeats themselves over and over and comes up with stupid excuse for my food, not being here. Four hours late. Supposedly my order was completed on the way to my house and the person supposedly had an emergency. Took my groceries back to the store and then a new person was supposed to get my groceries again with half of the things now missing and four hours late.

I am writing to express my extreme dissatisfaction with my recent experience. I found the advertising to be misleading and the delivery service was completely unacceptable. Short the stock! Short the stock!

Absolute worst company ever to deal with. When you call for complaint they tell you they can't find your account by phone number or email... Drivers have worst attitudes and leave your stuff out by street. I had an order for myself delivered and it was running late and they were to notify me when it was on the way. Never did. Finally when I got driver info to contact they told me "oh I left outside your building". By time I got out by the street half the order was stolen. If you can try to get to store yourself and do not ever use this loser company.

I placed an order with Instacart at noon which was supposed to be free delivery. This was a SIMPLE order due for delivery between 4p and 6p. Once my order was placed I was notified that the free delivery I was offered was dishonored. Since it was placed 4 hours ago My order has sat unattended and for the entire day then stating at 5:00 began getting notified that the order was delayed for no reason 4 times in 30 minute increments until they had added an additional 2 hours to the originally promised no longer free delivery time. Instacart is a terrible, unreliable service and should be avoided at all costs!!

In general I really love Instacart. I think their customer service leaves a lot to be desired. Shoppers are usually great, my biggest complaint is the expedited service they offer which they charge for and never deliver on time. I placed an order over an hour ago and my delivery time has just been pushed out for the 3rd time.

I ordered food on Instacart and called due to food took hour and half after they picked up. Driver took multiple orders. My food was ice cold and asked for refund.. No apologies. Nothing. Refuse any compensation. Nor cared saying they don't do that portion of customer service and literally left me no way to get compensation. I'm furious. Will never use them again. After their 3 free deliveries worst theft I had from a company who wants my business. 4 deliveries 2 of them stole money from me. Don't ever use them. Take your money. Not return any of it.. and give you garbage. Considering to call DHEC and other agencies about appropriate food temps. at delivery. They make no attempt to fix. Just excuses.

I place an order with Instacart for 49 items. 45 items were found on arrival of the shopper. He said the fish smelled spoiled so I put them back. My order came up to $340. I waited for a refund. I never got it so I tried contacting support. They keep telling me they can’t find an order to resolve. I had several conversations and they keep either cutting off the chat while I’m typing or they would tell me they can’t find my order. I finally got to a specialist only for them to tell me unfortunately they can’t refund me because it’s past three days. Mind you I have been speaking to them from day one. Fish is very expensive. From that $340 the fish alone was $100. I was very disappointed. I will never use this app again. The customer service sucks. They have no regard for hard working people spending their money so I just lost my money to them. Just so very disheartening.

I usually order groceries for delivery, because I suffer from anxiety and PTSD. I ordered groceries on February 25, 2026. I noticed that I paid a higher price for meat than the store's price. My online receipt stated higher prices than marked on food items. I don't know how long I have been paying this marked up price, but I normally order at least 1 or 2 times in a month. Very disappointed in this.

Kroger called and told me my order showed to be ready but they couldn't find it. After being on the phone with them, chatting with 2 different "specialists", one of which just ended the chat... it was determined my order was in fact lost. So Instacart canceled it for me and refunded my money. I was told that this was a one time $15 courtesy cancelation... It wasn't even my fault. And it wasn't that the mistake was made with my order, it was the HORRIBLE CUSTOMER SERVICE. I canceled my Instacart membership which was paid annually, but when I told him I wanted to cancel my Instacart.... he gave me instructions to delete my account. I knew if I deleted my account that it wouldn't be canceled! Liars, thieves and rude.

They somehow signed me up for a yearly subscription without my knowledge and are telling me it is non refundable. What a rip off. I will tell everyone I come into contact with that Instacart deals with people in this manner. That is not what people are looking for (a sneaky company) when dealing with a company.

I will never order through Instacart again. I ordered groceries. Waited all day for delivery. My order was cancelled. Then they told me my money wouldn't be given back to me for t to 7 business days. Then had the nerve to send me an email to tell me they are charging me $15 because the delivery person cancelled my order because they couldn't contact me which is a lie. These people are scammers. I have to wait to eat because of the bastards.

Stop trying to take money out of my Cash App account...for membership renewal...I don't want to renew my membership ...now stop this, the second time you people have tried to take 105.00 out of my account done.

They just delivered everything from somebody else’s order and nothing from my own. I’ve not yet received the email where they said I would get my money back and they put a $408 pending hold on my credit card. A third of which I actually spent on the purchase. How dare they put my entire order on hold three times!

I would give a zero. I ordered a bunch of things for my brother's birthday and balloons. Paid to get it there that day. The time changed 3 times till they cancelled it at 11 pm. Then let me choose the next day, I choose the earliest, and once again they cancelled 3 times that day, and then it finally arrived at almost 10 pm that night. I tried to contact someone, the help button is never helpful for this place. Just a robot repeating words. They suck, they say stuff is in stock, then it's not, and they choose, but you have to accept the swap. It kept me in my phone like a crack head staring at Instacart for two days. Ridiculous. Horrible company.

I placed an order for four items, which several items were expensive so the total was over $50 plus tip. I placed the order at 4:30 p.m., and initially my order was to be delivered by 5:30. However the shopper was horrible and extremely rude. He didn't even start chatting with me until 5:30, therefore my order delivery time changed twice; first to 6:30 then to 7:30. After 6:00 p.m. the rude shopper told me only one of my items was available. And he was extremely rude telling me he'd already told me that which he hadn't. I hadn't used Instacart in a few years and I will never never use them again.

I have been a customer since Covid quarantine. We use it frequently in winter months. I have to say that customer service had been pretty good but with recent issues it has been subpar. Recently, they have imposed an automatic tip of 10% that you cannot override till after the order has been delivered. I have always tipped shoppers but do not like the practice of adding a tip by the company without addressing issue with the consumer. When I tried to discuss this with customer service they did not address my concern, they send me directions on how to delete tip after delivery. I am very dissatisfied with this practice. I will be cancelling my subscription. Also, just an FYI prices are higher than if you shop yourself.

The delivery driver roamed through the grocery bag right in front of our RING Doorbell and pulled out the crab cakes. Then she brought us subpar food in addition to over ordering items that we needed.

They do not give refunds whether you let them know at the time of the shopper asking to substitute an item, and you request a refund instead. I did not receive a refund. Another time, there were 8 items on my shopping list I did not receive when delivered. I requested a refund and did not receive that one either. I will no longer use Instacart due to the fact they are a rip off.

Shopper charged me for several items. Did not deliver the items. She did deliver several cheap items I did not order. Per Insacart I have to file a claim appeal. Last week the shopper shopped my Sam's and Fresh Thyme orders. She delivered both to the wrong address. The picture in the delivery was not my house and I sent a picture of my house and now I'm being penalized for the shopper's inability to pay attention.

On Sunday I had a delivery. Somehow everything got erased out of the app. I text the help section trying to get the customer address. I was told that they could not help me. I also asked them if they could contact the customer. I was told that they could not do that. I still have the customer food in my refrigerator. Now they looking at me like I stole some lady food. I have no number to contact no one do. What if that happens again? I was told to donate the food.

I do not know who they hire. I can tell you when someone drops my food off at the wrong address is bad. Today I did an order and the text messages were in another language. I speak English; I expected to be spoken to in English! I have no idea what this lady was texting me. I’ve had awful experiences with this! I’ve had expired food & dented can goods. I hope they do background checks on the people they hire!

I ordered 3 1099 MISC packaged forms from Office Depot via Instacart on January 30. I used a package and had to return 2 packages on February 2. Once the cashier scanned my receipt and the returned items, he informed me the refund will be going to my Mastercard ending in **. Immediately, I informed the Office Depot staff and we agreed I contact Instacart. For days, I couldn't get through and when I finally did, the Instacart representative confirmed that the Mastercard was my card and I may not get a refund because it's more than 3 days since the purchase.

If I could give this company 0 stars, I would. My sister uses them, so I thought they were a good company. I ordered groceries, and they came three days later. I had a 10 dollar credit and decided to use it before I closed out the account. I ordered Wingstop and the driver never brought my food. I still have not received my food or a refund. Stay away from Instacart. They are horrible.

I’ve had ongoing issues with Instacart delivering the wrong version of the same product over and over again. About 90% of the problems involve Polar Diet Grapefruit soda. The diet and regular versions have very similar labels, so I always leave a clear note for the shopper to read the label carefully, and I consistently set the item to refund if unavailable, not substitute. Despite this, shoppers frequently deliver the non-diet (full sugar) version, or a mix of diet and non-diet. This continues to happen even with explicit instructions and refund settings in place.

DO NOT WORK INSTACART AS A JOB!!! They’ll pamper you at the beginning then throw you under the bus like the rest of us once you find pace!! This is happening to ALL of us shoppers, not just me. I’ve had multiple other shopper friends explain the same frustration to me. They’ll give you tons of batches when you first start, stay consistent, and eventually you’ll notice you barely even receiving orders like they couldn’t care one bit about you. I’m not a spiteful person. I tend to be too accepting sometimes, but I WON’T let this company run over me without voicing it to the public and possibly saving other the HEADACHE. There’s plenty other delivery apps you could work for like Shipt, Spark, DoorDash, UberEats, but Instacart should NOT be one of them. They show NO loyalty to their shoppers and this is coming from someone with 7,000+ orders completed. TRUST I know what I’m talking about.

I like this service. However, every other time I order there is a problem. Customer service is terrible. "I want you to know you're being heard". Thanks for gaslighting me. Clearly you are not hearing me or you'd refund the service fee. I should not have to make two separate orders because it was misrepresented on the order interface that "many" were in stock, when actually "none" were in stock. In that way it is completely unreliable.

I ordered some fish fillets. They were the same brand I always buy but these tasted real fishy. When I looked closer they were made with minced fish not whole fillets. I bought them 5 days ago. They won't do anything because it is past 3 days. Same way with my cat food I bought 10 days ago. My cat has been sick and she ate a couple of cans and now won't eat it. I was almost $23.00.

If you are looking for a second source of income, don't come to Instacart. I have personally been sitting on their "Waitlist" for almost 4 years now. Same crap responses. Don't waste your time if you are trying to make money and quickly. Company is a joke.

I am writing to file a formal complaint regarding an interaction I had with your automated support assistant. During my conversation, I requested to cancel my account and ensure that I would never be charged again. However, the assistant repeatedly provided redundant and confusing information, conflating account deletion with subscription cancellation. When I clarified my concern and stated that I did not consent to further handling or sharing of the chat, the assistant disregarded that statement and continued responding with repeated prompts.

As an Instacart Shopper, the company is terrible, it steals from shoppers, lies to them and refuses to follow their own procedures and rules. They promise money that they will never actually give you and say that they will remove ratings that are not the shopper's fault, but they don't and since there is no actual way to contact support there is no way to fix anything properly. Can only call support during orders, otherwise you have to chat to the AI that doesn't understand basic sentences and disconnects constantly.

Placed an order, about 90 minutes later, got a confirmation that the order was delivered. However, no order has been received. Hard fail - will never use this service again. Please do not rely on Instacart - they are fake.

I have been dealing with this issue now. For over a year. I used to use Instacart to order groceries for my dad, who was homeridden. My dad passed away. They locked the account because they said of some suspicious activity and asked for a driver's license and credit card for the items used. My dad had a credit card. But never had a driver's license. It was taken away from him. Over fifteen years ago. I have tried to explain to people on their chat and all they do is say, "Sorry, nothing I can do for you."

Absolutely disgusting service. Their delivery drivers are incompetent! They canceled my order for trying to explain to the order picker that I have a milk allergy. In the house they proceeded to not understand English and kept showing me non lactose free products and also after telling them I needed plain they continued to show me flavoured yogurt options! I was extremely nice and articulated as best as I could for the person to cancel my order! It was all the money I had left and now I have to wait 1-5 business days to be refunded. I am disgusted! And now go without for their incompetence. :-( This company should be shut down. Highly recommended using another delivery service!

Ordered an order from Costco. Was told via email order would be here at 1:36 pm. At 11:58 order was cancel. I never got a phone call or text. They said no one was home. This is BS! 3 people were home and not one attempt was made by the delivery person Jasian!! I live in a gated home so the driver should have called. No text other than he was going to call.

I've dealt with them previously and should had learned my lesson with poor, uncaring delivery drivers and customer service. I gave them another try and was utterly disappointed again by not receiving my order at all. No response from the driver named Zoe B. and a customer service representative hung up on me. I will NOT be using Instacart again!!!

On 1/17 I placed an order through Instacart for Chinese food. The order was $11.75, a .49 special delivery charge & $4.00 tip. $16.24 should be my total. Immediately I got receipt for $22 & change. I called restaurant. He Said he put order in correctly, it's on their end. I canceled my order with him, I called driver also. I Tried contacting Instacart but could only do Chats. I chatted, I explained issue. Instacart didn't show my order & told me they contract with Uber Eats for delivery. I tried contacting them, they don't show my order.

I'm a caregiver, and was unable to get groceries before we received over a foot of snow. My walkway and stairs are not shoveled, but Instacart delivered my groceries right to my door. The shopper even cleared some snow so he could place them right in front of my door so I could just open it and get my groceries. It was so considerate.

Yesterday morning, I put my back out and my daughter suggested that I use Instacart. Wow, what a nightmare!! I downloaded the app and got signed in and started shopping. I thought wow what a great idea! I can shop anywhere from home, not just Amazon!! I ended up ordering just over $100 from Costco and 80 something I think from Walmart. The first delivery messaged me was Lexi at Walmart. I get a text saying that my groceries are dropped off. I go upstairs and check and they're not there, so I come back downstairs and look at my phone again, and it shows the picture of upstairs front door.

I had a promo code in my app. I placed an order, it applied in checkout and then when I went to pay, an error came up that said I already used it. Customer service said it expired. So either the error message was wrong or customer service was wrong.

I have had a few mishaps with Instacart before but I never did a review but today is the day. I placed an order Friday afternoon and there were no options for me to get my order the same day so I had to pick a time for the next day which is Saturday. We have a big storm coming so the stores are packed and there is nothing on the shelves so I’m really having anxiety so the shopper Melissa started shopping. We’re texting back-and-forth about what they do have and what they don’t have. I see she’s almost done….The next text I got was from customer support telling me they have to find me another shopper because this shopper had a problem so now I waiting again for someone to start my order again and I called customer service and she couldn’t give a 💩about my problem. This is a reminder of an old saying….WHEN YOU WANT SOMETHING DONE RIGHT DO IT YOURSELF!!!!

They can't fulfill your order. Look for another reliable service, they cater to the shopper rather than the paying customer. They do not value customers at all, they will take your money and you have to work hard to get your own money refunded.

Food delivery is a necessity for me. Sometimes prices you are charged are higher than the store prices, & due to emailed receipts you have difficulty establishing how much. But recently a $17 item had a $63 charge which showed up when I investigated the high credit card charge on my monthly statement. It was 13 days after the delivery was made, so Instacart refused to refund the $46 over charge. As a result the store from which it was purchased is now investigating whether they will make the refund. I'm used to seeing $ or so increases from purchasing through Instacart, but this is ridiculous. I don't have an account with them because 1 order evey couple of months isn't worth the yearly cost. DO NOT TRUST THOSE TOTALS! CHECK YOUR TOTALS QUICKLY ON ANY INSTACART DELIVERIES!

Instacart is by far the most useless company I have ever dealt with. When it comes to customer service I would rate them negative 10. They redirect. They don't support. Inaccurate information. Useless!!

Two items delivered on 1/6/26 were spoiled but we didn't know until we opened them on 1/10/26 (use before date was 1/13/26). I attempted to contact the company on 1/11/26 via their website and help email and received a very confusing email, closing my request, with ten CVS attachments that were irrelevant. Ultimately I was told that refunds are only issued within 3 days of purchase even when escalating to a supervisor. How can we ask for a refund for a product that hasn't yet been used? I've been a customer for 6 years and am cancelling my account.

Was charged a membership when I was only looking for the $5 flat fee option only for my card to be added to my son's existing account. Was told that I couldn't get a refund because I used the membership even though I never subscribed to one. This means they charged me and my son for the same account.

Wrong ETA, No available shopper, worst customer service, minimum effort to help and provide a solution. Even the representative interact like AI. Very disappointing. They stole my money and didn't help.

Poor delivery driver and very poor customer service. Delivered wrong item and won't correct their mistake... Very, very poor.. many Negative stars.. Don't use Instacart as they don't stand behind their commitment. Not good at all... Will never ever use them again.

They suck. Time goes further and further for a delivery. Do not use Instacart, your order won’t arrive or will arrive next day. They should sell the business to someone who’s a real CEO that will care about their business. They need to hire people. Cancel Instacart.

Instacart has a ridiculous policy of only refunding an item not beyond 3 days. There is no way a customer can check all sealed items such as cans, resealable packaging etc within that time frame. You are not going to be using all those items in your purchased groceries in that period of time to know if they are fresh or not right in any way in 3 days. Especially when some items don’t have a best used by stamp or an expiration date. Just posterous

Should be -5. This is the worst company ever. They've never gotten an order to us. They show delivery to some house that doesn't look remotely like ours. Then we have to fight to get our money back. Companies should ban them from delivering for them.

If I could leave less that a 1 star, I would. I ordered $400 worth of groceries, and when my items finally arrived, my frozen items were thawed, and my dairy was warm, and my meat was warm. The shopper had 2 deliveries before mine, and instacart said that my items would be in a climate controlled bag - I assumed the same type of bag my whole foods orders arrive in. Everything was in plastic. Instead of assisting me and attempting to resolve my issue, instacart decided to deactivate my account. I called customer service 3 times and was hung up on each time.

So, the fan and air purifier that a loan from the love of my life let me order yesterday, to try to deal with the problem of ** fumes/stink getting into this apartment, got delivered somewhere else by mistake. But Instacart won't give me a refund or credit. No idea why. Not planning on using instacart again.

Do not use this company. We ordered a 400 dollar vacuum from Costco using Instacart, but received a cheaper model instead. After returning the cheaper model, we were still out 150 bucks. This was in November of 2025. Still fighting to get the difference. Hope our credit card will take care of this. They seem to be slow about it as well. Horrible experience.

“Customer Service” is not a thing. They send you a refund confirmation, yet never process it. Must deal with MULTIPLE people if you email them. One person says something - then another disagrees & changes what was already done. Fees for EVERYTHING! If strawberries are $4 in the store, Instacart is charging $5. You pay a yearly fee, then more fees EVERY single time you order. Orders are confirmed, then not picked up by someone & no recourse for expecting something that didn’t happen… Just order somewhere else. Not worth it.

This company is a complete rip off. I had a promo code that offered 3 free deliveries and I had ordered 1 time and they charged me anyways. I called to let them know and refused to refund the money. They tried to tell me that I used them 22 times. The customer service is rude. They would rather lose customers than refund a delivery fee.

So disappointed. I for the first time put in a order for pickup. I was in communication with shopper for exchanges. My pick up was at 7:09pm. When I got to the store the Publix employee who was very friendly said, "I am sorry we can't find your order. It's been erased from the system." In other words shopper took my order. Instacart was a nightmare to get through. Publix helped me get through to at least get my money back. I literally had to now go shopping when I did not feel good. Instacart gave me a 5.00 credit only. Not happy with this experience at all.

Poor customer service. They stated that they didn't have access to my receipt from my Order and needed to screenshot it to them and when I did they stated since my receipt in the app matched what I ordered (of course it did, it's the receipt from when I placed the order) I was not eligible for even a credit on the shake I never received. I called the store first and was told I had to contact the delivery service I used.

Company is impossible to deal with. Their shoppers make numerous mistakes and they are very cheap when trying to make it right for the customer. I have had more issues with this company than any other service. I lost my cool with them and they banned me. That’s how bad they are. I can’t even get my account deleted. They don’t answer emails. STAY AWAY FROM THEM!!!

Horrible program. They don’t have drivers available make you wait hours and hours and still charge if you cancel and refunds are slow to arrive. They added extra items into the order and said I did it - this was a malfunction I’m sure with their program app as I was trying to edit my order and it wasn’t editing. I was given $5 previously for my inconveniences of them not coming through with a shopper. I wanted to get a refund for the rest of my membership prorated to June and they said no. I deleted the app and am not going to use or recommend them to anyone. They had great drivers too. When it worked it was great. I blame the parent company and the app. Horrible customer device on the app and phone from the company - drivers had great communication.

First, I ordered Vitamin Water Zero Calories and they sent the sugar variety. The would not give me a refund, only a credit. Stuck with a credit, I reordered what I wanted and Instacart sent the sugar variety again. After that, they wanted photo after photo and then ultimately denied a refund. This is a scam!

I used to receive promotions on a regular basis but I haven't received any information at least 6 months. When I called and chatted with them I was told it's because my notifications weren't on but they are nothing has changed on my end. Another said he didn't know why and couldn't help me. I ordered 5 times in one month. Very disappointing for no promotions and that they can't answer to why.

One item was missing from our order, and 4 items were expired. Instacart refused to refund for these items. On appeal they said that they would not even explain why except to reiterate that they are allowed to charge for wrong, missing and expired items. That is illegal and unethical.

I've used Instacart twice now and both times I received complicated orders in unbelievable time and everything was there. I see a lot of negative reviews here but for me this service is a dream. The Walmart is 6 miles of L.A. traffic away and this order was assembled and delivered in less than 2 hours! Truly amazing.

I had an extremely disappointing experience with this business due to poor customer service. My concerns were not taken seriously, communication was unprofessional, and I felt dismissed rather than helped. I gave multiple opportunities for the issue to be resolved, but nothing changed. Customer service should make people feel heard and supported—unfortunately, that was not the case here. I would not recommend this business based on my experience.

Terrible service! They NEVER have a cart to bring your groceries to your door!!!! The drivers do not follow very basic instructions and are RUDE when you try to explain things to them. Stores should stop outsourcing delivery to Instacart.

Terrible customer service for members. They say in their policy very clearly that they will communicate to the customer or member if there is increase in fees. They raise the fees and still don’t communicate. High charges everywhere. Not worth.

After over a year with them, I've finally come to understand why my friends hate them. On 19th, I placed a grocery order for delivery on the 20th between Noon and 3:00 PM. They confirmed it, then sent a series of delay reschedules finally ending at 6PM to 9PM on the 20th. I rescheduled to the 21st 11AM to 2PM and they confirmed that. There were no updates from them and no delivery. Then it got ugly. I discovered that they hide behind a chat function and use canned responses. They kept referring to a help function on the order app that did not work. When I finally got a live chat agent, he used canned responses and never did answer my question as to why they accept a delivery schedule if they have no one to deliver it. There is no way... no way you can use a phone to talk with a supervisor are get a straight answer. He said, via chat, they would "try" to have my delivery by 5:24 PM.

I ordered a stop and shop order on 12/11/2025 and received an expired 12 Pack of Sugarfree Rootbeer. I reported this the same day and Instacart is reducing to credit & refund the expired item, I contacted Instacart online via chat & instacart representative said they couldn't process the credit for the rootbeer cause they only credit expired items within same day. I reached out to Instacart by email after the online chat, The online representative said they would not refund or credit the expired item because it passed the 3 day period for expired items. I reported this issue the same day so how is is past the supposed 7 and 4 day period. They claim for refund or credit on expired items. They also were sent pics of the expired items. I am taking this matter to the Better Business Bureau, ConsumerAffairs and the Food and Drug Administration due to my family member is in the hospital due to the expired item.

Absolutely ridiculous. Ordered food. Simple request.. Hot food... should be a given ordering from a restaurant right? WRONG. Was told "according to our policy your order does NOT qualify for a discount or refund." Really??? Disabled and ordered a single meal. They had one job... deliver a hot meal. The Teriyaki Chicken should NOT be the same temperature as the COLD macaroni salad! Called customer NO SERVICE... was told "it is out of my hands and I can't help you because you contacted the "Help" center. They advise me to contact them again. I did. I was told "I know, this is not the experience you were expecting..." Ya think? Who wants COLD dinner? I would honestly like to know what policy says "If your food is cold... you're out of luck but feel free to order again.."

I put in an order to be delivered at a certain time because I wouldn't be home until the scheduled arrival and didn't want my frozen items sitting out in the warmer temperatures. The order was delivered 40 minutes earlier than scheduled. The shopper did not attempt to replace an item (which I needed) and when I asked directly through text to replace with a different brand I was told there was none. When I called later I was informed they have stock of the item I needed. I hadn't used Instacart in many years because these things were issues in the past and sadly nothing has changed. I will not use this again. I should have done a pick up myself order.

I have been using Instacart for years and have liked it a lot. I have been aware of the upcharges on many items but I am very upset about the coupons they send. My daughter and I placed an order at a restaurant and it was $38.00. Then I realized I had a coupon from instacart for that restaurant so we placed the exact same order with a $15 off coupon and the total was $39.00. Instacart—Shame on you. That’s unacceptable! The coupons are false because your price of food at that restaurant increases when you use the coupon!

INSTACART STOLE MY MONEY!!! So I had missing items in my order, I reported those missing items, I waited 3 days to inquire about my refund for those items only for me to be met with a very rude customer service representative. I asked for a supervisor for the situation and the supervisor wasn't much help at all. I was told to fill out a form, and when I filled this form out, I got an email stating that I'm not going to get a refund, credit, or a redelivery for the three items that were missing. WITHOUT ANY EXPLANATION!

Ordered a padded folding chair. The shopper delivered past my delivery time and picked up the wrong chair. Instacart only refunded the price of chair and not the tip and service fees. No accountability to their incompetent shoppers. They are doing multiple orders and not paying attention.

Why do you pay for a priority service and there's no priority service given when you can't hold up your end of the bargain charging a high price for a priority service plus a tip and a service charge and the membership is over a hundred dollars. I think for the inconvenience, there should be a $100 gift card in place every time that happens.

I ordered tube socks through Instacart and received crew socks instead. I was away when the delivery. I immediately contacted Instacart and was told they would do nothing as I contacted them outside the 3 day window. My initial contact was at 3.5 days. Bottom line, I will never do business with Instacart again and recommend you reframe from doing business with them as well.

I am extremely disappointed in this company, not only doesn’t charge you yearly and does not let you cancel if you are unsatisfied, but it charges you monthly and then every time you order groceries, the charges seem to go up. There always seems to be some hidden reason why they have to give you another charge and another charge and another charge. I put in a complaint and they were just well that’s because yada yada. Very much a scam and then when I went to cancel finally because my year is up, they forced me to do another year, locked me into it and now I’m paying for a service I don’t want so so I went with a different company that lets you cancel at any time and it is highly recommended by not overcharging you being reliable because even Instacart also at least five or six times didn’t bring my order. So completely unreliable. Very disappointed.

I wish I could give zero stars!!!! The driver stole my grocery!!! They refuse to give me a refund! They basically stole my grocery and my money!!!! I wish I could give zero stars!!!! The driver stole my grocery!!! They refuse to give me a refund! They basically stole my grocery and my money!!!!

They charge you twice--whatever your order costs, you'll see two charges hit your account, and the second charge takes about a week to get refunded. I don't know why, but they are scamming you temporarily out of a LOT of money! Nowhere is it disclosed that they are going to do this. My budget it tight & I can't have that extra $$ gone every week. Terrible practice.

I am writing this review as a SHOPPER, not a customer. INSTACART policies and promos are very MISLEADING!!!!! For example, they had a promo to complete six (6) BATCHES in the Bronx and get an additional $64. Well not so fast! One of the orders I did not get credit for because I was told E. 173rd St., Bronx, NY is not the Bronx. Then after completing 6 batches when I made an inquiry into the $64, I was told the promo works like this: if a SHOPPER earned $50 Instacart would make up the difference by adding $14 to the money earned. However, if a SHOPPER earned $70 then no additional money is given. Yet that is not explained in the promo nor the promo details.

I placed an order with Costco, but the shopper delivered melted ice cream and poor-quality meat. Instacart sent an email stating they would issue a $66 refund, yet they only refunded $32. When I contacted Instacart customer service, they falsely claimed that the full $66 was sent from their end and blamed my bank for not processing the remaining $30. This is incredibly frustrating! I called my bank, and they confirmed that only one transfer was made. I reached out to Instacart again and got Costco warehouse on the call as well, but Costco is also refusing to take responsibility.

A few of my orders have been delivered to the incorrect house. UPS, FedEx and other Instacart shoppers don’t have an issue finding the house. I even leave the people delivering my groceries instructions and a picture of the house. Anyways, I have a had a few deliveries go to the wrong house, they even sent me a picture of the wrong house. I have contacted Instacart and now they are saying if they deliver to the wrong house again I will not get a refund even though they are delivering it to the incorrect house.

I had a horrible experience with Instacart. Their shoppers don’t really take their time to look and pick out fresh food. They just pick up anything so a lot of my items were expired or just about to be expired. For example, my mushrooms were brown. They just don’t care about the people they’re shopping for.

It is the week of Thanksgiving and there are a few staple items I needed more of before I can leave on our journey to my daughter's to help cook. I placed my Instacart order to be picked up on Monday the 24th, from 5-6. Not exact on this time, but hours before 5 am notified the someone was picking my order and found 4 items. I'm thinking, great, we are on our way to fulfilling my order! Then, for the next few hours, there has been no progress. I think that's ok, I'm sure they are busy. 5 o'clock rolls around and still no progress. Text to see if things are good if we are looking to have this ready by 6. Nothing.....it is now 6:15 and no response.

I put an order in with a large tip. The shopper input that she couldn't find my items. I sent a response with basically pick up whatever works. She never texted me back and then cancelled the order. BY THE WAY, if they cancel the order, you cannot leave a rating on them! So all these people with nothing but 5 stars just cancel anything going sideways or if they don’t want to drive far. Horrible service.

Instacart has become horrible, I have come to the conclusion that some of shopper I believe are stealing items that the customer (me) are paying for, example, today 11/23/25 I place a order that had 13 items listed. The shopper check all item found yet I did not receive them all!... Of the 13 items ordered I was missing a item short of half my order, the one consolation I was refunded for those items that were kept by the shopper (my gut is telling me these shopper not all but some... have found a way to hustle on the customer's dime, maybe getting items for themselves). I'm not sure, just my thoughts.. I do not have proof... This is the second time I have not received all my items. And had to get a refund!.. Something is suspect.

I've tried this company three times and all three times my orders were cancelled ten minutes after they were placed. After the first cancellation, I went through the settings, made sure all was in order - and then the same thing happened twice more. I don't have time for this nonsense. Look elsewhere.

I had a very upsetting experience with Instacart. When checking out for my order, the page clearly showed $0 surcharge, $0 fees, and stated that my membership would auto-renew in November 2026. There was no obvious notice that I was being enrolled into a new paid membership. There was extremely tiny fine print hidden underneath the “Accept & Checkout” button — so small that even with my glasses, I could not read it. Without my knowledge or consent, Instacart immediately charged me $99, which I absolutely cannot afford as a senior on a fixed income and currently unemployed.

Even when I choose items listed with "many in stock", the item will be substituted as "out of stock". If I put "no substitute", the total is reduced and I'm charged a delivery fee. It would be a great service if not for this issue, but I will not renew unless they fix this.

I’m so extremely upset that I ordered one 12-pack of Weruva kitten pate was charged $29.82 for ONLY ONE CAN DELIVERED! This was ordered on 11/14 evening, came on time, but the shopper only picked up one 3 oz can and INSTA CART CHARGED me for the WHOLE 12 pack! I spent hours last night trying to rectify this mistake and every PERSON I SPOKE TO and TEXT with kept telling me I ONLY ORDERED ONE can!

I used Instacart once. It popped up when I was searching for a small order with a promotion entitling me to a free delivery. Because some items were unavailable my bill from ShopRite was for $16.22. Instacart charged my card card for $29.81. I wrote a complaint and they credited me $7.25 which meant that I was overcharged by $6.34. Now I see a new charge on my credit card for $105.56. I checked my email and found that they have charged me a membership for Instacart + $99 plus $6.56 tax. I never authorized this membership. What a scam. Now I have to report this to the authorities and contact my credit card company. This is a horror. Please be wary of this company.

This is the first time I’ve ever written a negative review, BUT my experience has been awful. The first problem I had was being billed twice for the same order. The shopper took a picture that didn’t show anything to show they had delivered both orders. When I called Instacart they said they would look into it and call me back. They never called back, when I called back they said I was more than 3 days after the problem so would not refund. My most recent order, I only got 1 bag of 3, put in for refund for items not delivered, right in the order, got email saying that I was being refunded, didn’t get the refund, tried calling and again outside the 3 day limit. I will never again use instacart and will tell everyone I know my story.

I am disabled, which is why I was forced to use this service. I only order food once a month because of ordeals like this one. I post all over my shopping lists to not make the bags too heavy. I just chased my canned goods down the walk. The bag PAPER bag was filled with dozens of cans, the bag gave of course gave out as soon as I picked it up. One bag had over 30 pounds of meat. That is beyond the limit of the bag and my stated 10-pound weight limit!! I can't say it was every bag, there was one with 2 boxes of cereal and nothing else!

I used them for the first time and they send way too many texts. I was so mad they sent the first text at 6:00 AM on a Sunday. I don’t need so many updates. Otherwise it was a good as any other grocery delivery.

This company is a horror in the New York area. There is always a shortage of shoppers, & orders are constantly late. I never have a problem with their competition, & I believe Instacart just doesn't care about its customers.

I seldom had a problem with Instacart until this week, when the app refused to load. It has been several days now and I don’t know how I can contact them about it. On occasion, an item would be missing, or I would receive an item that was probably a part of another person’s order but I did receive a credit for missing items when I reported it. I don’t expect perfection all of the time, and it is rare that it happens. I also get the discount on sale items. The app not loading is a new problem.

Placed order with address and apartment number. Order was listed as arrived but it did not get delivered. The delivery person took a picture of the delivery out in the street and claimed it was delivered. They probably just took the picture and kept the order because they can't make any money delivering for Instacart. When I called Instacart to tell them the issue they said they could not try again to re-deliver the order until the next day when it would be far too late. They said they would process a refund but it could take weeks to get it. The opportunity cost of using Instacart is that I am left without the groceries I needed to cook what I needed to make tonight and by the time they pretended to deliver them the stores are all closed. Don't use them if you don't want to be their next victim.

I have a good job but feel like even that’s not cutting it anymore, so I thought I’d make a few extra bucks being an Instacart Shopper. I signed up with all my information, a CORRECT address, and uploaded my ID. In order to start you need a shopper card, and I applied for one in MID SEPTEMBER. Mind you it’s now November 5. It says shipping would take 5-7 business days. I went on vacation in late September fully expecting my card to be there when I returned. It did NOT arrive. OK, I thought maybe it got lost so I ordered a new one. Well this one also did not arrive.

So I made an order through Publix and canceled immediately due to price and drove up to publix. Was told by Instacart that it is taken out immediately and wasn't refunded, mind you on Venmo account, it was $115.66. How could a company do this to anyone, it's called stealing!!! Lucky to get a star, they don't deserve it!

These guys are a farce, we ordered and not all of our products were delivered and yet they charged us for these items, we tried contacting them and all we got back was a generic email saying they will not refund us or bring us our product. Never again will I use this.

My deliveries are consistently an hour or two late which means I end up sitting around for 3-4 hours waiting. This is just absurd. I can’t believe they are unable to predict a more accurate window. 2 hours is plenty of wiggle room.

Driver, Alina delivered restaurant order to garage door during rainstorm on wrong side of town! Driver did not respond to messages. Staff did not try to map correct address or read messages! Charged for meal never received!

Instacart is the worst service I've ever used. The website makes it incredibly difficult to see what the store hours are. When the shopper is contacting you there is absolutely NO NOTIFICATION pop-up. The store I ordered from was closed and I didn't realize the shopper was contacting me the whole time. I ended up spending a bunch of money on basically NOTHING.

DO NOT BECOME A SHOPPER FOR INSTACART! They will SCAM you out of money that you earned. You cannot get in contact with a support specialist. I accepted a 153$ order that required me to go 2 hours away. I accepted it, drove 2 hours, paid tolls costing 30$ and started shopping. The customer cancels mid shopping and Instacart DID NOT PAY ME. I contacted them multiple times stating that I needed to be paid for this order and got no response. THIS BUSINESS IS A SCAM FOR CUSTOMERS AND SHOPPERS!!!!

First time I ever used them. Ordered some beer, I never put in a replacement item! Driver showed up out of the blue with wrong beer. She took it back for exchange and came back and said because it was alcohol, no replacement or refund. After calling cust service, which were extremely rude, I'm stuck with something I didn't order and don't want.

I was billed for an annual membership which I never applied for or requested. After numerous emails and messages to have my money refunded I am still waiting. First they couldn’t find the the transaction and then I receive an email that, "Oh it’s for a membership." I know that, I can read. I don’t ask what it’s for, I asked for a refund. I would’ve had to close my bank account to prevent them from taking my money it seems.

I recently had a delivery from Publix Supermarket that never arrived. This was 1 of over 300 such deliveries I have had over the past few years. Never a big issue. However, the shopper decided she did not want to complete the delivery and dumped my entire order in a hallway at the other end of our complex. We have an elevator and even offered our wagon to haul them up in. Shopper was rude and a liar after claiming she searched for the elevator for 20 minutes (she was here for 5 minutes). I just had shoulder replacement surgery and was helpless to go search for the groceries. I filed a complaint with Instacart on 10/4 and was told I would have credit/refund in 24 hours. It is now 10/6 and I get the same canned responses. They fired the shopper but still feel it's necessary to investigate my story before refunding. I have a case with the BBB as well as reported to my states attorney office. I am still waiting for my $280 plus refund.

Extremely unreliable. Very nice delivery people, for the most part; but they do not refund our tax $ on incorrect deliveries. WHERE ARE OUR TAX $ GOING? This is a State and Federal crime. Check your receipts for different prices. Ask for refund of your tax $ charged if there are refunds.

Instacart is falling down to the commitment and services. They are not capable to solve any problem. The shopper misplaced my Grocery in the wrong location because she was not qualified or doesn’t know the addresses. Then following up with Instacart, I haven’t received anything. Not a confirmation when this will be delivered. Different messages, unqualified supervisor that communications and now I’m fighting to get the Grocery. I have been five years with them and I can tell you you are losing money with using them. I know it’s a hassle to go and do your grocery, but that’s the only way unless a competitor comes in the market and beat them in the service.

While staying in Florida, I had to use Instacart for the first time and was bitterly disappointed. The order was missing items and ALL OF MY BUY ONE/GET ONE items were MISSING. Instacart refunded some of the money but not all and I'm sick of dealing with their customer "service" department. DON'T USE INSTACART!!

This app could have been a game changer for me, but when it comes to the human aspect of the app, very disappointing, most of shoppers are lazy, will not put forth the effort to find items, these last two orders were shocking, the shopper was making a delivery on a bike, and gave my order to a drug dealer up the street to deliver to me, the drug dealer said, his cousin has another order so I’m helping him out, and the last order, the shopper couldn’t read or write English, this shopper didn’t know what a Apple Turnover was, kept sending me pictures of grapefruit,

Have used Instacart for almost 5 years, I am a senior & unable to drive, so I rely on delivery for my groceries. Up until recently it was OK. But now my orders have been all messed up! Instacart offers little assistance. Not trying to be rude or racist, but can't understand the people on the phone. The online chat is useless. Don't recommend them at all anymore. Looking for other options.

If I could leave zero stars I would!! DOORDASH DOORDASH DOORDASH!! EFF INSTACART!!! AND PLEASE BE CAREFUL. They will cancel your order, say you did it, and charge you a $15 cancellation fee!!! They are clowns!! Everything they deliver you can easily get another way!!!!

I wish I could give them zero Stars. The fees are lies. The prices are ridiculous. They're never on time. It's hard to get a resolution. It's hard to find someone when you do get to speak to someone to know what they're doing where you're not frustrated and constantly have to ask for a supervisor. They suck.

Absolutely the WORST as a company overall! No customer service, no one there really cares what the problem is. The software is not intuitive and when there are no showers it should tell you so you can make other arrangements. If Walmart was closer I would never use Instacart again.

I got locked out of my Yahoo email account and had to create a new email address because yahoo wanted me to buy a subscription in order to get tech support. I went to update my email with Instacart and in order to do that, they sent an email to the account I no longer had access to. Even though I was signed into my instacart account, I could not update my information. So I had to search for a customer service number to call and they refused to help. So I requested my account be closed. They refused. I would have to go into the app and do it by sending an email to an account I no longer have access to. I do not recommend this service. If I am signed into the account, I should be able to update my information without this much hassle.

Terrible service! They dropped orders on my doorstep and walked off without even ringing my doorbell many different times. We didn't get multiple different orders because they delivered it to the wrong address, I'm assuming and they refused to refund our last order that we purchased, yet didn't receive. They are absolutely terrible. We've had so much better luck with doordash!

On May the 1st 2025 I ordered a pizza from Papa John's through Instacart who uses Uber eats as their delivery service. My order went through smoothly. I ordered a medium pepperoni pizza and a 20 oz. coke. As I was tracking the order I noticed that the person who was picking up my order was riding on a bike. That was the first red flag for me. How are you going to deliver a pizza and soda on a bike. It was well over 90 degrees as well that day. I live about 9 minutes by car from Papa John's. Anways I am standing to the door tracking my order. And because I don't like my food on the ground. So as I am staying there it's like the lady goes off the radar. Then a few minutes later it says delivered.

If I could give a zero I would. This company needs to be searched for fraud. Misleading fees and expectations. Poor service to the shoppers (workers) who get paid below the horrible unreasonable fee charges. Lack of respect and care with a fake voice of customer support. DO NOT USE THIS COMPANY. Report them if you can to stop them from scamming more people.

Don’t even bother if you’re in Ontario Canada. My shopper didn’t communicate. Probably only delivered 7 out of the 25 items I ordered and dropped it off at the wrong address. Huge disappointing experience and everything costs more. Better off to try another delivery service. This was a nightmare.

Many orders over the past couple of years and no issues. On 09/10/25, I ordered a few items and paid a delivery fee of $1.99 plus a nice tip. The delivery time was supposed to be 8pm-10pm. Order time kept being pushed up until it reached after midnight. I contacted the shopper and received no response. I contacted a specialist at Instacart, who also received no response from the shopper, and I was given the option to cancel... for an EXTRA $15 since the shopper completed the order. I chose not to cancel. Now it's 11:41 pm and I have a new shopper. I'm going to ride this out, but after this ordeal ends, so does my relationship with this service.

They continue to make their drivers shop for orders but DO NOT support them with the appropriate technology to make an effective and efficient delivery to their customers. And they really don’t care about being an ethical business!

I'm disabled and I cannot go to the grocery store so I was using Walmart but Walmart kept double charging me for one order so I thought well I'll try Instacart. I ordered groceries on Saturday around noon for a Sunday delivery between 10:00 and 12:00. That is their times of delivery on Sundays. It's right there on their website. I did not get my order till after 1:00 after they stopped for it at 9:45 I said there and contacted customer service. Customer service called me a liar saying that no their deliveries on Sunday is from 10:00 to 1:00. I even sent them a screenshot of their delivery times on Sunday and they still called me a liar and argued with me. My food was warm and I will never use them again because number one you call me a liar when I've got it and print on your own website. It's on instacart's website. Yeah look it says 10 to 12:00 on Sundays not 10:00 to 1:00 but they're going to argue with me. Do not use them. They are rip off.

Until recently my experience was rather positive. Unfortunately, lately my shoppers have been doing a sloppy job when it comes to hand off and product selection. I ordered a detergent, he brought me a broken bottle because he placed a heavy item on it. I have disc herniation and am in bed now. Today I ordered some items. I wanted a 1 pint blueberries but got something else. I ordered paper towels just 2 in a pack. Got 16 value size for a much higher price instead when my selection was refund if item was not found. I tried to stop the female shopper by saying "Excuse me" but she didn't stop and said "Thank you" and left. Thank you for what? Another thing is the shopper' picture was blurred but clearly male. So lately, this is another issue. The person bringing the items and the picture do not match. If a psychopath brings my items and kills me when I open the door, who will take responsibility?

Many items arrive in good shape. Chilled items arrive warm and frozen items are thawed. They claim items are kept in temperature-controlled containers. This is clearly not true. Kroger delivery actually keeps items chilled and frozen. Also, Instacart shoppers will not deliver items like a case of water. They told me I had to go to shopper's car and get it myself. Kroger and other services deliver water and the like. I just received 5 cases of water from Kroger delivery with no issues.

Instacart is garbage. You can't place a complaint with them. They force me to use Publix in Holiday Florida which never has anything in stock and can't change it. Can't communicate with them. This website is garbage too.

Had I gone to the store, my Costco Order would have cost $80, but with the 25% price markup, it came to $100. On top of that, the service fee, delivery fee, tax and 10% tip came to $130 total so I was charged an extra $50 extra on an $80 order!!!! Do the math yourself. This is INSANE.

I ordered. My driver dropped off most my order. Left something. We responded through text. I told her she realized but was dropping off another person stuff. Instacart stopped messages saying order complete. She was awesome. Sending messages where she was as I have a gate and and dogs to put in but thanks to instacart she couldn't see my messages. Instacart things happen people fix it but you just can't stop the respondents when things go wrong. This will probably be my last time ordering from you.

I grateful Instacart is there when I need to make money but sometimes it's a real pain when it says items are available when they are not. Even worse when replacement for that item is unavailable also. Even worse when the shopper gets penalties on their rating when there isn't anything I could have done to make the situation better. On top of that I would recommend getting your pay instantly rather than wait for direct deposit. You have to pay a fee but you don't have to settle for lies when speaking with customer service.

The worst of the worst customer service. It essentially does not exist. When I get in touch with a live agent, he says he will look into the issue and help me. But after waiting for over 5 minutes, the chat will time out and disconnect me. It will then keep repeating. This is the worst customer service I have ever seen in my whole life.

Today, I used Uber Eats through my Instacart account to order some breakfast to be delivered. When our order arrived, I went outside to get it and could not find it so I looked at the front door camera feed. The Uber driver brings the order, as seen on our front door camera, puts the food at the front door, took a photo of the order and walked away. Then within minutes, the same Uber driver walked back to our front door, picked the order up and walked away with the order.

I am absolutely floored at the lack of support by issues on Instacart's end. Here I spend the time to get my order placed. Watch the shopper has gotten my order ready. It is ready for pick up and I am 5 mins from walking out the door to go pick up and I get an email my order has been cancelled bc my items are out of stock which is a total lie. Because I already saw the shopper got my items ready. Then I try to reach out for support 4 times on the app. 3 of them just keep getting disconnected as soon as I get connected to someone. The 4th person tells me the "shopper" had a barcode issue and cancelled my entire order and that I need to replace my entire order. Offers no support for an issue on your company's end.

BEWARE: After paying $9.99 for the membership fee on August 14th, Instacart attempted to take out an additional $9.99 membership fee today, August 23rd. I contacted them via chat and was told that they didn't. I informed them that I had proof that they did and even after the proof, when I requested a refund and the cancellation of my membership, they said that they were unable to give me a refund. I have had them for 6 years and looking back on my banking history, this isn't the first time that if it's tempted or collected membership fees in the same billing cycle. I think it is very disgraceful and will never use them again.

Useless customer service who use stalling and frustration tactics to avoid providing customer service. Sick of pushing 1 for English and never getting someone who can speak it clearly. [outsourcing strikes again].. there's a problem with almost every order.. being disabled and in a small city, there's no other good options to get my food. The drivers take on too many orders and often forget/steal items or entire orders. The customer service won't do a thing about this. And will even go as far as threatening you if you try to escalate your complaint ["Johnny"].

Customer service is terrible. My milk exploded all over my porch and I immediately went through the process recommended by the app to get a refund. My refund never came, so I followed up with customer service and they said too much time had gone by and there was nothing that they could do. I even have photos.

Just started using Instacart so I’m very new to it, and found out they are price gouging. The prices for items at a local grocery store are more on the app than what they actually cost. My receipt shows my order came up to $137.41 but my EBT card was charged $156.59 + service fee + tip. They should not be allowed to raise the prices on the app than what the items actually cost plus charge the other fees. That’s price gouging and I wasn’t AWARE of it. So it actually cost me $35.56 more to order on Instacart VS going to the store and getting them myself. BEWARE.

Cancelled orders at the last minute. Not reliable. When I place my order online stock was available. Next day 1 hour before delivery time cancelled. Not too good for business so overall I my orders sometimes in the future again. ☹️☹️☹️

I didn't directly place an order through Instacart, but through the Meijer app which was to be fulfilled by Instacart. I never received my order. Instacart ended up canceling my order after it has already purchased and I was texting my driver (Marlon D.). He claimed multiple things were showing as canceled and that he also was talking to support however they couldn't reach him. Most ridiculous thing was the customer service agent told me I'd have to reorder my original order. Now why would I want anything to do with your service when your driver walked away with 100 bucks worth of groceries that were purchased. I never had this issue with Shipt.

This site is a joke. They do whatever they want. While one time you may have zero issues, the next time you will. The customer service platform is a don't care platform. They will reimburse but people order through them to have to service and ease. I suggest don't wait for dinner for same day. The don't refund delivery or service fees. They don't reschedule to get you your items either. They don't make you a priority or your items. I say order through the store itself instead. Several you have are wasted here.

Was upcharged over $50 without approval by me. No notice until delivery and shopper said take it up with Instacart. They said no refunds, exchanges, adjustments and that I should adjust my substitution settings.

I placed an order from Instacart that was supposed to be delivered from between 4pm to 6pm. At 5:45pm I wondered why I never received a text, call and no one rang my doorbell. I checked my cameras and found that the delivery had been made 30 minutes prior! All of my refrigerated items had been left in the Houston heat without any indication that the order had been fulfilled or delivered. This is a question of food safety! They should have the "right to deliver" revoked unless a more conscious effort to comply with basic food safety is adhered to.

Do not work for this platform, there are many issues with this platform from little to no driver support, issues with paying for products at stores as in the app wallet comes back NSF and the driver paying for the order and not getting reimbursed, DON'T DO IT.

Instacart consumers need to be aware that when they tip to these jerks they mostly do not pack. It is the cashier at the grocery store doing all the work and they reap all the glory and tips for a job that it says on the website they are supposed to shop, pack and deliver your groceries.

Instacart is an irresponsible, incompetent, and completely disrespectful company toward its customers. I ordered $197.86 worth of groceries that I never received, and their only “proof of delivery” is a ridiculous photo of groceries in the trunk of a car — not at my home, not in my possession. After insisting and appealing, they denied me any refund, credit, or redelivery, completely ignoring the clear evidence that they failed. Now, they are even threatening to block my account over alleged “failed deliveries” that are not my fault — this is outright abuse and a total lack of ethics!

Instacart customer service team are group of jerks, thieves and rude! They don’t care about their customers! Please people don’t shopping with Instacart. They’ll stolen your money and disrespect you! Stay away as much as possible from Instacart. They are untrustworthy people!! Go with door dash instead. They will better serve you and appreciate your business with them and you will be in a safe hands! Never recommend Instacart to anybody !! Poor customer service!!!👎🏾👎🏾👎🏾Booo.

SOMEONE STOLE $536.00 wiped out our entire EBT card WHICH WAS LOCKED FOR OUT OF STATE USE!!! I notified your company within hours of the charge you could have stopped the delivery BUT NO YOU INSISTED I fill out a bogus report and I would hear in 7-10 days! Then you come back and say you can't find the charge. THAT IS BULLSHIT!!! YOU COULD HAVE STOPPED THE DELIVERY. NOW I WILL HAVE TO SUE YOU AND YOU BE OUT $1076!!! Instead you protect the criminals!!! I HAVE NEVER EVER IN MY LIFE USED INSTACART AND HOW DID SOMEONE PURCHASE WITHOUT MY PIN!!! MUCH LESS IT% WAS LOCKLED!!! I suggest you get someone who knows what they are doing in your dept that handles these things!!!

Review of customer service for the delivery drivers (Instacart driver here). When I started driving for the company 2 years ago, the customer service for the drivers was decent. You were connected with help fairly quickly and you could get a reasonable resolution in a timely matter. Fast forward to 2025 and the help afforded to the drivers is so incredibly bad, I often just call it a day after having to deal with them.

I have over 400 orders with them. I was promised a refund and never got it. No one speaks English and they keep giving me the run around everytime I call in. Very disrespectful and disappointed. Shop somewhere else. They lie horribly too.

Every time I do Instacart and there is always something missing and they push you to buy something else. Or they argue with you. And then Instacart has the audacity to be like, "Oh if you want to cancel your order you’ll have to pay 15$." I don’t know how many times I got frustrated from by the shopper because in the message they don’t make a lot of sense. For example they reply was, "I did it." Did what? You need to be more specific with your words and today the reply was, "I’m not talking your lessons!" Like what does that even mean?

Their customer service policies are completely unreasonable. The free trial moves instantly into a year long membership which is annoying, but I should have read more carefully about that. However, because I use Instacart for Costco only, I did not shop again until several weeks later and the membership that I paid $111 for did not show up on my account. When I finally was able to reach someone to find out why, they said I had purchased a US membership and refused to reimburse me OR switch my membership to a Canadian membership. It's completely useless to me and all they would say was "sorry, because it's been 5 days since you bought your membership there is nothing we can do" ... From a company this big I'm absolutely shocked that they would do nothing.

Instacart is a scam, WHY? Because once they you get the membership things change over time. You are not supposed to pay for delivery, but even if you order the required amount. They still want to charge you a delivery fees. Yes the more you spend the more they lower it. Then the real kicker is you can only get free delivery when they say so. It's bad enough that they send people who cannot even speak English or Read English. It is even worst when they text and tell you, you are going to be issued a credit for a product not in stock. And then you are charge for it again. By this same person who cannot speak or read English. When my membersip is up, I am gone. Tired of being rip off by some company in California. No wonder that state has gone to the dogs.

My wife signed up for free trial back in 2021. Ordered only once since. Long story short after free trial they charge credit card for $104.94/ year. And they have been since 2021. Finally I was able to stop the auto renewal but they refused to refund the membership fee?? Be Aware!!!

I was just about to hit checkout when something caught my eye. A 5.00 long distance service fee? The store is 5 blocks away, I used another store the day before same distance, wasn't charged that then but instead of 4.95 for shopper fee it was 9.95 fee. I went to the help chat to ask them they said, Are you sure you are not looking at the shopper fee? I said it says long distance 5.00. The Rate your Experience rating ad came up so I guess I was like basically "hung up" on? So not sure who was getting taken here was it me or the shopper? I feel bad for the shoppers.

I purchased on Instacart ribs from Phillips Barbecue. The ribs were not completely done. Ordered, also chicken. It was dry and old. Instacart would not refund. My money said it was Uber responsibility. I'm pretty sure that other customers have went through the same problem with poor food that they had ordered.

Shoppers are declining. Many are gruff and brusque. Don’t speak English. Used to have pleasant shoppers who cared. Now they’re rushed and act mad. I wonder who decides will be my shopper? Are the intimidating ones winning?

I have been an Instacart shopper since 2019. During this time, I’ve experienced consistent disrespect from the customer care team. I was even banned for voicing my concerns, only to be reinstated a year later. Over the years, the pay has significantly declined, and they’ve stopped reimbursing mileage. It used to be that Instacart’s pay exceeded tips, but now the batch pay has been cut by more than half, and mileage reimbursement has been eliminated altogether. They claim that mileage is included in the batch pay, but look at the attached picture. The distance from the store to the customer is 13.8 miles one way. The national average reimbursement for mileage is $0.70 per mile. Basic math shows that 13.8 miles x $0.70 = $9.66. However, as shown in the picture, the Instacart batch pay is only $6.77. This means they are not even covering the actual mileage cost, and a shopper would be losing money on this order.

Instacart is a terrible company. Watch your bank account. They will steal from you and then run you around with their terrible customer service. They will run you around giving you no information, hang up on you and provide you with nothing but time wasted and money stolen.

Instacart as a service is terrible. They illegally put holds on funds after transactions have been made and processed for days causing disruptions in your banking. Offers zero support in fixing the issue and then blames the bank while offering nothing to help the customer solve the issues.

BAD! Does not offer delivery for by customers in a major city?? Huh???. Tried using my EBT card and realized the nearest HEB does not accept EBT (except it does!) and Instacart will not deliver. I’ve used this in a smaller town without any problems, thinking about just deleting this app and never using it again.

I purchased a pool chemical from Lowe’s through Instacart. The item I had asked for was not in stock so they sent me something else that I did not want or need. I contacted Instacart and said I would like my money back. They said they would give me Instacart credit, but would do nothing else. They also said it was free shipping but when I got my bill, it had a $2.49 convenience fee as well as a minimum tip that was required for the delivery person of one dollar. If I’m tipping the driver and paying a $2.49 service fee The delivery is not free. They have a terrible business model and are less than honest. I will not use the service again and would not recommend it to anyone.

I was in a very unsafe drop-off to me. Total pitch dark in the country to a state park that was pitch black. No camping allowed so why would there be a drop off in a park at 11:30 at night. My gut said, "Turn around now," so I proceed to turn around. Pulled into a ranger station. Nobody there but had to check with Instacart. As I was doing this I saw a old silver SUV pulling in coming from the direction I was in. Then am on phone with Instacart. Instead of saying, "Hang up. Call 911," she was telling me to text the customer which I did the whole hour drive out there with no response at all.

Always something missing!!!! I closed Instacart. They need to get different delivery people or something. There is either something missing or they don't have drivers available to deliver your items. Terrible service!!

F Instacart! Trying to order prenatals and groceries and it keeps saying insufficient funds! I have more than enough funds to cover my payment! I reached out to customer service and the rep was so incompetent and condescending! Idc blame the pregnancy hormones, but I let him have it! Still no solution as to why tf my card keeps declining! & it’s not even charging the card because my card would send a notification saying it declined and for what reason! It’s no reason for my card to decline! I just downloaded the app but I’m deleting it and they don’t have to worry about me. Wtf fix this app! Ridiculous.