Westlake Financial Reviews

I was giving a final payment and closing out the account which was not difficult at all and he answered all of my questions. He was kind of enough to stay on the phone until I received confirmation and gave further information for future references.

Ricardo ** was able to help me get set up with automatic payments really quickly and was very courteous throughout the whole process. The time it took to reach an agent after placing a phone call was very minimal.

The guy that helped me the last time that I called about my loan on my truck was really nice. Really informative and was easy to talk to. At first he didn't understand what I needed but as soon as I resaid it the right way I guess he knew exactly what I needed. Gave me the information and the advice and I was off the phone in 5 minutes with the answer that I needed. The people that you talk to are really nice but he got to watch the company.

Spoke with Justin this morning regarding my payment. He was very helpful in assisting me with a payment arrangement. My job situation had changed and it was refreshing to deal with an understanding individual. Westlake has always been willing to reasonably accommodate life changes. Thanks so much for working with me.

Sometimes you have to go through all of the wrong people to get to the right person. Eventually you do and the service is great and they make up what all of the wrong impressions to leave you with a great lasting impression. Thank you customer service rep Billy **.

Spoke with Anthony ** with West Lake Financial and was a tremendous help. Spoke well and clear, and just all around great customer service. Thank you! I recommend hire more individuals such as Anthony. Very good with people.

Mr. ** was helpful and informative. Was able to help me settle my loan and answered all my questions. Was able to speak to a representative promptly and wasn’t placed on hold. Received a call back in a timely manner. Thanks again!

Do not use this company. They will draft money from your account that is not owed to them and not refund it when contacted. I have contacted customer service every day for 13 days. I was told on day one that it would take 7 to 10 days. Today they say it takes 21 days. Stay away from this company.

Mr. Ryan ** was very sympathetic with my situation when he didn't have to be. Giving me my bad news didn't feel so bad, when you can genuinely feel someone exhausting options for you while you go through this hardship. People like him and his easy going vibe, make my transition smoother. Thankful.

I’ve always had a difficult agent when I called prior to today. Long story short, Lenjun not only explained everything in regards to my account, but he was very empathetic and supportive. This is what customer service is about and Lenjun ** hit all the marks. KUDOS!!

My car was repoed last night at close to 11 PM. No time to contact anyone to try and work something out. I have had fees on my account that or add ons like repo fees, late fees, and so on, mind you these fees have been there for years. I have been making my payments, late, but still paying, when I called to get my car back, the rep told me I had to pay the total due of $1,344. But that they can help with reducing the balance to $1,040, to get my car back. What a joke!! This is not the first time I’ve had a bad experience with this company.

Oscar really went above and beyond helping us get our car back with what we could afford!. Great customer service. He was very friendly and helpful. Managed to move a few payments to end of loan which really helped us out.

Carmen ** was the the representative that help me during a trying debt collection issue and was very understanding and professional throughout the entire ordeal! She made an uncomfortable situation manageable!!

Amazing customer service from every agent I spoke to. Ryan ** in particular was extremely helpful and understanding. He explained all my options in detail and went above and beyond to make sure he could offer me a solution that worked for my situation.

Anthony was phenomenal, made it very easy to resolve my issue. Thanks so much Anthony. He helped me set up a payment plan that worked for me to payoff my vehicle. Was a great experience. He was very helpful.

Laneishae ** took care of all my needs while making me feel at ease and took no time in answering my questions or giving me feedback on something I was unsure of. I couldn’t have ask for better service.

Took out a 16,000 dollar loan for a vehicle. Paid extra payments towards the principal amount by check. They still put those funds toward the interest. I called to get a payoff balance and they refused to remove any of the interest. No wonder they aren't accredited. I will take my business elsewhere in the future.

I've upheld an account with Westlake Financial for 1 1/2 years. There's immediate quick responses whenever I call to finish business. In addition, there's forbearance plans whenever I'm having extenuating circumstances such as: major surgery. I've bettered my credit with other prospective financial vendors since I opened an account at Westlake. I definitely recommend Westlake to new consumers looking for an auto loan. - Keegan

I bought a beautiful new car recently and I believed that I had set up automatic debits to pay both my car payment and insurance. 11 days after my first car payment was due I received a message to call Westlake Financial. I called them back immediately and was told I was past due. I asked the rep for a few days so that I could check with my bank to see what happened to the payment. The rep agreed. I honestly did take more than a few days, unfortunately with work and Christmas I lost track of time, but called them back the following Monday.

I want to thank Ruel for a wonderful experience. He handled exactly what I needed amazingly quick and was very friendly. I would recommend Westlake Financial for anyone who needs a vehicle loan. Thank you!

I had to call Customer Service at Westlake Financial as I had to adjust my payment and spoke with Billy ** (No, not the county singer lol). He was very pleasant and was able to adjust my payment as needed. He also took the time to stay on the phone and walk me through setting up My Account on the website. He was very patient and extremely polite. If you ever call and get the opportunity to speak with Billy **, you will be very pleased. Thank you Westlake for having an amazing person in Customer Service.

The representative was so very polite and really helped me and put my mind at ease. Thank you Denel ** extension **. He was very friendly and eager to help me out with my situation and I would love to finance my next truck through Westlake.

Westlake has financed 2 cars for me through the years. Both times has been a good experience. I especially like how they have their online portal set up for payments. Whenever I need assistance by phone, customer service is always right there, being professional, and accommodating.

I had the best experience ever with the help of Rep. Isaiah **. Very knowledgeable, Courteous, and very clear self explanatory of all I need to do on my situation I'm going thru. Thanks God he help me and guide me thru what I need to know and need to do. Congratulations Isaiah. Keep Up a great Job. Lacey H.

Well up until today our experience has been horrible!! We got our vehicle towed on Monday. Made the payment needed to get it released on Friday and still as of today we still don’t have our vehicle in our possession. Since Friday we have spoken with several different reps on the phone all of which who had a different story about our account. We have been lied to by several reps that stated the payment hasn’t been made or received or that release has or has not been sent. When asked to speak to a supervisor we were told there were none to call back.

Call customer service because I was having trouble setting my account. I call twice and those people could not solve my problem. Call the third time and Rene ** answer the phone and we explain to him what is going on with my account that I cannot set up right. Then we went and check all the information and everything and told me that some information was wrong. So he start fixing everything and in no time I did have my account set up thanks to Rene **.

Great service with Westlake. Through no fault of theirs, I bought a car they financed. The car was a lemon, ther dealership did nothing. But Westlake offered to settle without my having to argue at all.... I would absolutely use them in the future.

Brandon’s call flow was genuine & courteous. He went above & beyond to assist me & answered all my questions in a timely manner. He was fun to talk to & informed me of my payment options so I could be prepared for next time.

Westlake Financial service is one of the biggest scam. They are just stealing money from customer. Last week what happened, I have made payment of my car and I have been told I can pay more to get rid of my car payment soon, so before the due date I have made a payment of $700 and the payment was due 337.33 in next two days. On 700 they charge me interest rate of 300. I have requested to have a refund of 700. The agent I was talking to was lied to me. He said 700 I will be receiving in 3-5 business days and the amount of 337.33 will get charge on due date which was automatic payment method. The thing is I have requested for refund 700 two days before of making the payment by automatic system of 337.33 and I have been told the refund has been issued and would show up into my bank account in 3-5 business days but they actually waited four days more when my actually payment was due.

While in the process of moving, I didn't have access to all my records and I needed to make my monthly payment. Wilfredo was courteous and extremely helpful. All my concerns were updated without hassle.

Company is not accredited but yet states its contracts are not negotiable. APRs and other interests can be negotiated. Paid over 4,000 in interest alone and couldnt continue making that payment then called to request for a downward review so I continue making payments and they said except I refinance. Fraud!!! I am asking YOU for a review, you are asking to be bought off at almost 30% interest? For a depreciating item? This company is the worst.

Unfortunately back in August I was in a terrible car accident. My car was total lost, My insurance company ended up paying off the balance I owed on my vehicle. I was told that I had $1987 refund on my account due to over payment. My account was closed on November 11th, 2019. At that time I spoke with a agent and they told me that my funds would take 7-10 business days to be refunded. November 21st comes around and still no check. I called Westlake again to figure out why I haven’t received a check yet in the mail. I was told to give it a few more days due to the weekend.

Customer service is the worst I have ever interacted with. They constantly hang up when they do not know the answer to a question. They do not communicate properly with your insurance company. They will not call back if they tell you they will. They lost one of the payments I made over the phone via ACH. And are claiming the payment was not made when I have my bank statement proving the payment was withdrawn.

This place is a complete scam. I ordered a 2010 truck and used their service. I received my truck loan and was offered Gap insurance. I paid the extra few hundred dollars. I trusted these guys to be honest despite their many horrible reviews. 34 days later to the day my truck blew apart in an accident that involved myself and my child. Insurance paid their part. They agreed to work with Westlake and I was promised that my Gap would finalized their part quickly. Four months later I finally received a response.

Omg this is the most awful finance company! I bought a car in September. My first payment was due 2 weeks ago and it didn’t come out of my bank and I didn’t know nor was I advised or sent notice. Sooo Westlake told the dealer to buy back my car they were voiding my contract and when I called Westlake a very rude boy told me they don’t want my business. I no longer have a loan with them and that the dealership was the one who repo me? What? This is so illegal on both parts in so many ways and how does a dealer do that and why would a bank allow that? So the dealer tells me they would find another bank and then says pretty much they can’t find another bank and so that means it was stolen in my eyes. It’s discrimination as well!

I didnt have a very great credit score and needed a car. I met a gentleman while driving for Lyft at he and a partner had just opened a car lot and they told me to come in and they would help me get a car so I could save money and not lease anymore so I did. Westlake was good and financed my car at the monthly car payment I wanted to work with my budget at the time. Thank You Westlake for giving me a chance. Now I own my car. So Great!!!!

The people we talked to had no clue what was going on. Was transferred multiple times and had to repeat the process several times. They obviously do NOT talk to each other. In the end we got NO resolution to our problems and they offered no solutions.

Mr. Johnny ** was very polite and understanding of my problem, he took very care of the situation with no problem and I really appreciated the help. Very good customer service and listen to the problem I had. Thanks Westlake.

I called Westlake Financial, and I spoke to Luis, I wanted to set up a payment arrangement so Bonnie would not be up for repossession, we were 2 months behind, because my dad passed away. He gave me his condolences and said sorry for my loss. I appreciate that so much! Luis was beyond helpful and super sweet! He asked if I can make a payment of $50 so I could possibly get a exception extension. When I was looking for my card he said take your time, most agents would be in a rush. The card went through, thank goodness for that. Luis was very sweet and happy to help me. I wish other agents at Westlake Financial were like him. A lot of the agents would claim they wanted to help but I do not believe that is true. Luis was amazing and has put my mind at ease. I appreciate him so much, he provided fabulous customer service! He’s amazing and the best.

The operator Anthony ** informed me of settling my debt as a option and he was so calm and I called back and he answered again. I was so shock you know how many operators there is but he completed my closing cost and informed me what to do to clear everything up so I am grateful for him. Thank You for hiring him!

I purchased a car through Washington Motor Cars and financed through Westlake. Washington Motor cars tried to defraud me by making me sign several contracts while running my credit several times and rising the interest rates on the loan. The loan was assigned to Westlake and accepting the contract is fully liable.

This morning, I spoke with Laneishae ** and she was an amazing customer service representative. She helped us out with our financial difficulties and more. She really cared and you don’t get that with customer service. Definitely recommend this company.

Ryan ** was very helpful and professional. He had well rounded knowledge and excellent customer service. I spoke to him about my current situation and he listened and then we assessed and fixed the problem. Great experience. Thanks Ryan **.

Had a 5 year loan through Westlake, I wasn't always able to make the payments on time but each time they bent over backwards to help me. Today I made my final payment, Yahoo!!! Thanks to your employee Mike for being so nice and helpful! Will definitely ask for your assistance again if ever needed.

Earnesto **; was very Knowledgable of his job, he has a passion for what he does, one could feel his love for people and was understandable. About customer concern, He even went to his superior, told resolve customer issue. Excellent customer Service!!

Anthony ** is the best. He above and beyond to help me. I experienced possibly the very best customer service of all time and was very helpful. He was willing to work with me and helping to get back on track.

I'm having difficulty obtaining a payoff letter concerning my auto loan. My refinancing was sent to them 10 days ago and there is no record of the payoff at Westlake, which I'm finding hard to believe. The customer service person who "helped" me was totally inefficient and clueless...had to speak to a supervisor about a simple question. Since my new loan payment is due, I don't think I should be responsible for paying an additional payment to Westlake since the loan has been paid off by Capital One Bank. Would like someone to assist me with this...Thank you.

I called on November 8, 2018, the young lady that I talked to gave what I needed to know and ever heard before about late fees and other related matters. It was I was like I was talking to a counselor. She patiently explained to me how can break it down so at the end I won't to worry about late fees payments. She was excellent, professional and friendly.

I received a phone call this morning from Westlake Financial. They told me they had great news for me. Me going through financial difficulties at the moment could use some great news, Garland offered me a great workout deal for my vehicle with no pressure or pain. I really appreciated the call and it also put my mind at ease. Garland you are the Best and I look forward to working with you in the near future. My man Garland at Westlake financial???

I have total clarity after speaking with this rep. I was totally confused and now that I spoke with her, she is an expert at what she does, very compassionate and patient with what believe, all customers that she encounters.

Luis ** is aaaamazing! This gentleman not only goes out of his way to empathize with his customers but he makes sure his customers are helped. Thanks Luis! We all go through tough times and Westlake is a company that definitely works with you!

Bought from a car dealership who's since went out of business after purchase. Now, I needed to use the warranty for repairs and was told by SecureOne (whatever warranty company comes with purchasing a vehicle through Westlake). My warranty was refunded to the dealership - I was never notified by either company (AFTER SIGNING A CONTRACT!) that my warranty was void & null. Now, westlake is claiming my warranty is active and good but warranty company is acting like I don't exist. I will do anything to get this car out of posession because of this. I'm paying for a warranty I can't use, and paying for expensive repairs.

Very very disappointed in this company, customer service. We spoke with several different people that gave us nothing but the runaround. No one wanted to give their real names. One lady called herself Mary and another guy said he was John. Neither gave last names or reference numbers. They raised their voices and yelled at my husband when they didn’t know simple answers to questions. We hate dealing with them. This is the second time and can’t wait for the rest of this loan to be paid so we can be done with this joke of a company that needs to do better on all levels. Such a joke and very unprofessional.

Westlake Financial is a horrible financial institution. Your customer service is lacking any empathy or urgency to correct customer relation issues. Unfortunately as an internet based bank you have access to millions of potential customers and therefore real customer service is unobtainable. I will make sure to leave as many reviews as possible about this horrible company, it won't make much of a difference but I feel the need to do something. I hope to never have to deal with your company again.

I just love Larzo... He need to be cloned. Very helpful and very professional. I have spoke to him twice on the phone and each time he has provided me with excellent service. It was nice doing business with Westlake Financial Services. Thank you.

Luis ** was an excellent rep, he made sure I was completely satisfied and also suggested excellent options to me. Very well mannered and knows his job very well. I would recommend everyone to him if I get the chance to.

Great financial company and have always experienced friendly service and quick response. I have been a long customer and they have great rates for every credit. I appreciate this company for financing my first mini van. A+++++.

Anthony ** ext ** was absolutely amazing. He helped me save my truck from repossession. I have been with this company for a few yrs now and fell on hard times due to illness and they all have been wonderful. But I was very impressed when they didn't want to take my truck but help me with payment option so I could keep it.. I highly recommend this company with all my loyalty and thanks.. Thank you so much Westlake Financial. And especially Anthony.

I have had an accident at work that left me with no paycheck for 3 weeks. I had to do a dreaded call to let them know what happened and that my pay won't kick back in till mid November..anyways Evelyn was able to help me by providing an extension on my account. I was relieved. Anyways I feel like she did a good job in making me feel better. She is very good at her job and she treated me with respect which I very much appreciate. She is top notch!

They had my car towed. I have NEVER had a loan of any kind with them, and their towing service took my car. Still waiting to get it back. Read their reviews. They have terrible service and was given the runaround. Car is gone. Look somewhere else before you use this company.

I co-signed with a friend on a car, and it was financed through Westlake Financial. We paid for the gap coverage in case anything was to happen to the car, it would be covered. We also paid to get a warranty on the car through Westlake. Unfortunately we got into a car accident and the car was totaled, and the gap coverage covered what was owed still to Westlake. Westlake then said that we still owed them money, left the account open, ruined our credit, and still owe us the refund on the Warranty. They refuse to pay it, and any time we call to get what we are owed. We are given the runaround. If you ever are trying to get any loan through this company, I suggest not doing so. They're skeezy and scam artists.

This company has not replied to emails or requests to speak to an agent. They have failed to report account ** to the 3 credit bureaus. This company also ran credit report multiple times (on different days) without consent, which is an FCRA violation. I see they reply to 5 star reviews... but not ones with issues? Please respond - all I want you to do is report this account to the credit bureaus. I'm not even mad about the multiple credit run issue. I co-signed on this loan to help my brother rebuild his life and signing on for a loan that isn't even reporting to any, let alone a singular credit bureau, is really disheartening and frustrating as someone who's only here to help...

I called in with a couple of issues and Sandra was pleasant and friendly and helped me out with what I needed. Sandra was professional and friendly and she had a great attitude and made my entire experience pleasant.

Had an issue and he helped me with my problem and was very respectful. Disappointed that I couldn’t pay for my payment on time with my credit card but very understandable, glad I called and got the issue resolved.

I want to thank Anthony ** for helping me get back on track with my acct. I've had rough times financially for a while now and Anthony was the first one I've talked to that really gave me some great options. Something that can really work. Thanks Anthony.

Asked for extension. Aleysha ** was great. She was very helpful and explained everything. She advised me of the last date I have to pay and how much I needed to pay at that time. I am grateful to be a client of this company.

We had a loan that was paid off 9/13/19. They are now saying we missed a payment. We sent proof that we made the payment on auto-pay through their website. We have faxed proof and they are STILL sending us a bill. We have been hung up on each time we call to resolve this. We paid off our vehicle and have proof through our bank. You even show under our account online each payment was made! DO NOT DO BUSINESS WITH THIS COMPANY. THEIR CUSTOMER SERVICE IS NON-EXISTENT!!

Nisha Was patient and very clear in explaining any questions that I had which at the result of our conversation cause me to clearly understand my contract, my payments in interest in my options. She deserves a 10 + for Her customer service skills. She is definitely an outstanding attribute to your company. Nisha Thank you very much.

I like to make extra small payments throughout the month along with my regular monthly payments. Every time a payment was due they were able to locate my account and take my payment, every time I was trying to make an extra payment they "couldn't locate" the account and would charge me a 25$ insufficient fee. I have paid over 300$ strictly in fees and I have only been with them for 10 months.

Ryan was very courteous and helpful. The call was quick and to the point. It’s never fun to have to make account arrangements but he handled my call with respect and concern for my situation. It was as good as experience one could expect in this scenario. Thank you Ryan.

I financed my first vehicle through Westlake Financial. I’ve had my car for a year now and I am very pleased with the way this team handles my issues. One person in particular Stuck out to me. She help me above and beyond!!! I am thankful for her and may many blessings come your way for your Outstanding customer service. Ms. Mirta. Thank you again!!! God will bless you. Please stick around. I hope you see this. I can now continue to school and provide for my children. God bless.

Working with Westlake Financial is effortless! I highly recommend them for your next car purchase! The entire staff is extremely helpful. I will use them again in the future! My credit was great, yet they still made me a very good loan!

Ana ** was the customer service representative that assisted me with processing my car payment. She introduced herself, asked what it was I needed help with, as well as asked how my day went. She was very helpful and made sure to verify and confirm my identity before proceeding with any information pertaining to my vehicle and account. I appreciate the whole process and the Westlake company for upholding these standards.

Truly understanding and friendly. Quick services rendered! I am so thankful that I am working with a great 3rd party institute that truly cares about their customer. God bless your team & ministry serving others! You don't find much good people serving with #1 ratings!

After many attempts to deal with my issue regarding my registration Billy ** took it a step further and dealt with my issue in less than 10 min after explaining myself a million times to those other customer service providers, that goes to show that no matter where you work doesn’t kill you to go the extra mile. He was kind and didn’t waste time. Thank you!

I just want to give Westlake Financial a huge shout out! They have been so helpful to me this year! I have had the hardest Financial time this year and they have been so amazing and helpful and helping me keep my car and my finances on track! Today I had an amazing experience with Julian who was so helpful and thoughtful and I really appreciate him and the whole company! Thank you so much you guys are the best!

Hello, my name is Jean ** account number **. I got a loan with you guys back in August 2018 and after making two monthly payments I lost my job and called you guys to see what would be my payment options. The representative I spoke with had told me that if I paid $50 I would be able to get an extension on my next payment. I paid the $50 as the representative advised on October 29th.

Yes, very courteous and friendly rep by the name of Dayne. We were in a tight spot due to recent medical issues and temporarily being off work--so we needed to catch up on our payments. Dayne was very helpful in my payment options and we were able to be current. Thank You Dayne and Westlake Financial

2 people helped me out tremendously this morning after my I encountered some major issues with the billing on my account! I want to give a shout out to Ricky ** & Ryan **! THANK YOU BOTH SO VERY MUCH for your timely work and much needed help on solving this issue! My anxiety did not get the best of me because of you both! Truly means a lot...

The best experience I ever received. Helen ** went beyond my expectations as a customer service representative. She reminded me there are still beautiful caring people out there. Thank you Helen for the best service I ever experienced.

I don't remember his full name but Ryan was able to help me with details regarding my business with Westlake Financial. Very smooth and stress free interaction. Any questions I had were answered confidently and respectfully.

Still continue fraudulent activities!!!! I had a loan for four years with Pelican auto. Two months after paying my loan completely off. Waiting for the title. Westlake came along with a repo man at my door. The gentleman whom wouldn't provide any documentation. Demanding money or keys to my truck. The man became irate at this point, and the police came and made him leave. He had no paperwork or documentation, he just keep saying he was with Westlake Financial Services LLC and I owed them money. Confused when the man left and found Westlake online. I called to discus this mistake with them. Round and round, I believe I spoke to every supervisor there was with no avail. After months of calls and threats, still refusing any type of validation. On Jan 31 2019 Westlake repossessed my vehicle with false documents, and sold it. How does this happen. Westlake Financial has plenty of bad reviews and lawsuits. And yet continue such deviant acts.

Customer service is ok. I would appreciate if they got my address right though. I’m not going to keep calling back to have them fix it and mess something else up. It’s Murray Street, not Nurry Street. Please update it correctly.

I ran into some difficult times recently. I had a terrible loss in my family. Zion ** was only 7. That being said, I fell into a deep depression, took a month and a half off of work, and didn't pick up any calls (including Westlake). Long story short. They repoed my vehicle. Courteney (I believe her last name is **), was very understanding to my situation and helped me more than anyone else there could (or would). I am taking the time to write all this to show how far good customer service skills and empathy can really make a ** situation... less **. Thank You Courteney for handling all my calls with sincerity. God Bless You.

I was lied to about the date by which my refund would be shipped out to me, pertaining to overpayment I was required to make during the time I was refinancing my car loan with a more reliable company. I paid Westlake Financial by the proper date, and was told I would be issued a refund for overpayment once they had received the payoff, but given no other information at that time. I called Westlake Financial's Customer Service department a week after my refinance had been approved (9/9/19), and the payoff sent, asking as to the status of my refund. At that time, (9/16/19) I was told that I would be receiving my refund 3 weeks after the payoff was posted, and it should be mailed out by 10/3/19 (today).

I called in and got connected with a gentleman named Sam. I have talked with a lot of customer service employees from Westlake but no one as informative and helpful while listening to me and understanding where I was having problems, and helped me find the best solution. Great customer service and knowledge of the company. Thank you Sam.

Ernesto ** was very helpful to me. He helped me straighten out my last payment with Westlake. He helped me more than any other operator. He even gave me his name and extension to contact him if there was any problems.

Polite and friendly service every time I have spoken with anyone. Never had any issues with the service I received. Very professional company with great employees will recommend for future use. Thank you for the service.

Today I spoke to Johnny ** and he assisted me with great customer service, friendly, and answered all my questions. Thank you again Johnny for answering my call so professional and assisting me in a timely manner!

Ryan ** is a very helpful and understanding rep. this made me feel even better about this company and made me feel really good about my choosing Westlake. I would highly recommend this company to my family and friends.

My loan was transferred to Westlake Portfolio Management from another provider and Lisa helped me to 1) get into my new account, 2) understand what was going on and 3) remove the late fees that racked up after my auto payments were cancelled from the old provider. Super helpful and I'm especially happy about the removal of the late fee.

I can truly say that Westlake Financial has always worked me to find solutions to issues I may had regarding my vehicle. Thank you!! I also want to say thank you Miguel ** for getting the answers I needed to retrieve my vehicle!! You never know what a person is facing in life. Unfortunately there are mishaps that take place. All it takes is a moment of patience and kindness to get them through. Being mindful of how you treat others whether it's a customer or neighbor can truly make a world of a difference!!

On numerous occasions, I have encountered unprofessional, incompetent, arrogant, condescending and absolutely atrocious behavior from representatives at Westlake Portfolio Management. On this most recent occasion, however, I worked with Fernando ** who was a pleasure to deal with. He was beyond professional, attentive, understanding and extremely willing to resolve our collective matters. Because of his positive demeanor, and only because of him I have decided to continue dealing with Westlake. Thank you.

West lake repossessed my car for one late payment that I called and made arrangements for. They claimed there’s did not make a note, I had 12 mos of not one miss payment and they picked up the car for a $34 late payment then after getting my car back, four months later now we here telling me about other charges of “late fees”. I swear Westlake Just is in the business to scam money and make money through repos. I am At 14 mos stretch of car payments and have to watch every detail and pray to pay this off quickly. I don’t feel valued with this company. Tried over and over to speak to different people, managers etc and still no help with the other charges as they say.

Isiah was extremely helpful. Everything question I had, he answered with knowledge and expertise. I have had nothing but good experiences with Westlake Portfolio Management so far and speaking with Isiah has only confirmed that.

Stacey in the customer service department was beyond helpful! She answered all of my questions while also being very friendly and professional! Thank you again Stacey for excellent customer service! You are awesome!!!!

Applied online thru Hertz rent to buy. Was told we were approved for $16,000. Sent all the required paperwork and the downpayment, in which we sold her car. Westlake asked for more proof of income and sent my bank statements. I'm self employed and make pretty good money. A week later was told that they could not match my bank statements, and was told to return car and we would lose the down payment. This meant that my wife is without a car and we are out the down payment. I believe that Hertz rental car and Westlake have a scam to take people's money. We were never able to take to Westlake directly to explain. We only had correspondence with Hertz.

I talked to Stacey, who was able to help fix my issue very quickly. My car was up for repossession and I was struggling financially at the time. She was able to switch my payments around and gave me a month to catch up. I couldn’t be more grateful for her, because my job, my child, and myself all depend on this car. She made the process easy and definitely lifted a very big burden off of my shoulders. She was very professional and pleasant to talk to and she took my needs very seriously. I would recommend her service to anyone and I hope to speak to her in the future.

First time with Westlake bank, and I'm so disappointed financing a vehicle with this bank, if I was aware of their customer service and how they treat the customers I would of waited a lil longer to finance a vehicle, they withdrawn money that was not authorized out of my account when I already had it set up to withdraw the amount that is due to them monthly. So basically they took not only my payment but withdrew from my account twice.

I am grateful Westlake decided to help me out with the finance for my car! But the rude reps are threatening to repo my car for missing a payment but then I did a partial payment is outrageous! After I told the rep I would make a payment on the 27th I was denied and she told me she would put notes in saying my car needs to be repossessed. Everybody falls short every once in while but I don’t think the reps have to be as rude as they are! No understanding.

Working with Westlake was a terrible experience all the way from start to end. We were happy we were able to get approved but started out at a 19.99% interest rate. Once we were approved and became a Westlake customer we never missed a payment but would get collection calls saying our account was past due. Multiple calls to customer service proved to be useless. I would call and speak to someone and the following day when I would call again they would have no records or notes or any existence of my call the previous day. This happened multiple times. After a year of on time payments we decided to refinance with PNC bank.

Spoke with Jorge. He took his time to take care of all my questions. Jorge was extremely knowledgeable and professional. It was refreshing to speak with Jorge who like I said went out of his way to ensure my experience was pleasant.

The detail and understanding that the supervisor (Leslie) assisted me with and put into my case is nothing short of excellent. Honestly I’ve dealt with a lot of folks at Westlake Financial and her commitment to help me and benefit both parties was huge. She was fair and very helpful without making it personal. I’ve had bad experiences and she literally whipped those experience and changed my opinion about Westlake. Leslie if you see this thank you and you're AWESOME! Keep up the good work.

If you have bad credit like I do and paying 29.99% then you pay your note every week see what a lot of car loans they do a day by day interest rate it could be $5 dollars a day from the day you paid it. So say for instance my car note is 260 and my car note is due on the 12 and I pay it on the first that mean you will be charged interest from the first to the 12th so if the next month goes to the 31 instead of you having 31 one days of interest you would have 42 days of interest 5x42=$210 of interest and only 40 dollars towards your principal. I say all this to let you know if you not gonna pay your car note every week then just Get a reliable car. I’m not saying the car won’t help your credit but the way they charge you interest from the day you pay is crazy.

Vanessa took care of all of the many questions I had. She was very helpful, with her kindness and enthusiasm in which she was able to explain many ways I could pay off my vehicle in a timely manner, that will save me money in the long run.

This is the worst financial company and also predatory lenders. I am taking legal action against Westlake Financial Services. The simple interest auto loan is a rip-off, only good for short term and pay-off the car quick. I would never finance a car at 72 months at 16.39% interest rate, it's like you paying extra fees monthly. I will be contacting the Consumer Affairs Office and BBB.

I have had nothing but bad experiences with most departments at Westlake Financial. I even had to escalate my concerns to corporate to get anything resolved. Then Garland called and he saved the day. Good job man, thank you for helping me close my account and taking care of this.

Somehow our account got marked as direct deposit. It shouldn’t have been. Money came out of our account which caused our account to be negative and received a lot of overdraft fees. We spoke with someone in customer service and they said they will get our money back into our account in 3-5 business days. It has been 12 business days and we still don’t have our money back. Today we were told that there is nothing they can do until we are “caught up”. Our payment was due yesterday. I will not be making a payment until we get this resolved. I will also be seeking advice from an attorney.

Very helpful. I'm glad I made a good choice picking this company. Thank you guys. Was very helpful and very understanding. Most importantly very kind and communicative to me and I can understand the right things they say. Thanks again guys.

Do not get a loan through this company. They will only put 10%-30% of your payment to your principal no matter what you pay and no matter what your interest rate is! You pay over it only goes to your interest especially if you specify that you want it to go to your overall principal. They will ignore you. They will brush you off. They will treat you like **. They are the worst company!! With the worst customer service! They will steal from you! They will treat you like garbage! They will give you fake names and phone numbers to call to voice your complaints. Do not work with them. They will fluff you off, they will put your urgent needs behind them instead of dealing with them! Report them to FDIC and BBB!!!! Their Google reviews they hide the honest with paid employee ratings to get their ratings up. They are liars!!!! They are thieves!!!! They are not for the people and not for helping them. They just want to steal your money!!!!

It's a privileged to be able to post my reviews about companies like Westlake Financial and to a excellent customer services like Jessica. I hope to keep posting. Thanks for making this posting possible. Keep up the great work!!!

Being a customer for 2 months is an awful experience. They charged me twice, promised I’d get my money back within 7-10 days. Haven’t received it, I called back asking where it was. They said I forgot to send it through. Horrible experience with them. They don’t know what they're doing.

The customer service representative Brandy was very helpful and understanding. We need more people who are very professional to answer questions or call you. This company always have professional customer service representative. I never had any problems will with this company.

Kataris is a mindful, helpful and an excellent example of courtesy for this company. It's a pleasure doing business with someone willing to think quickly, represent a company very well and willing to go the extra mile! Should 10 be highest on a scale. Kataris certainly deserves this and more!

Idk how many times I have send in my final payment to pay off my car. They keep sending me the amount back then charging me 15$ service charge. I’m seriously so irritated I have called multiple times!!! No one can tell me why my payment keeps getting sent back! The recent call I had the agent told me my payment went through and I would be receiving my pink slip in the mail. Next thing I know I get another letter in the mail saying they have sent my payment back. Doesn’t state why but they sure know how to add that extra 15$ service charge. This company is the worst scam artists. Trying to make a few extra bucks before losing a customer. I WILL NEVER TAKE A LOAN FROM THEM AGAIN. I hope you all go out of business. WORST LOAN COMPANY EVER.

My son brought a car in July, still no plates yet, the dealership keep giving him temp. That's a problem. It's already September. He has to go back to the dealership and get another temp until his license plates comes on. The car needs to be inspected, that's some crazy ** . He went to motor vehicle they can't do nothing.

I was treated fairly & my problem was resolved quickly & efficiently! I was past due on my payment & payment options were offered, to fit my budget. I find that the Customer Service Department is always friendly & helpful.

My car was a total loss & I was calling in to get some information as to why this company is still calling me for a payment when my insurance paid it off. However Ashely ** explained to me that the calls automated, she apologized. She then sent me proof of final payment via email. I would love to do business with Westlake in the near future when I purchase a new vehicle.

I spoke with a lady who was very kind, polite, she helped with all my questions. I would refer them very well. They are very helpful, the lady I spoke to cared about all my questions and concerns and spoke very clear so I understood everything that was discussed.

So, I have car loan with Westlake Financial and I did get behind in my car note while I had in unfortunate situation. Anyway I was two months behind but on 7/29/2019 I paid the 2 months I owed but really didn’t realize I needed $35.00 more dollars until I looked online and saw the balance up there. But I was like "Ok I’ll just pay it when I pay my next bill." Didn’t think they would take my car. Mind you when I paid the 635 on 7/29/19 the two payments. I asked the rep twice, "Are you sure that my car would not be repossessed?" She did tell me "In 2 hours it would be off." I asked again, she seemed to have a little attitude. Please review your tapes Westlake. She something like, "I said it would be off so now."

I had been requesting this for some time now. About four times, and no one was able to assist me like Ashley ** did. She made sure it was going to be done. She was very nice and professional about everything. Also introduced herself with name and ID number.

I didn't request anything from you today so, why am I, receiving this email.... Asking and thanking for experience on hand .... Please do better research with your customers before send out incorrect information.

When I first purchased my vehicle, I began to have issues with it, back in 2017. I contacted the dealership who then directed me to Westlake Financial to have the issues (transmission) resolved. Mind you, I was still making payments on time, and in full amounts as required. I contacted the department, and was told that the car had to be taken to a AAMCO for observation. AAMCO wanted to charge me $700 just to take the transmission apart to find the issue, and without guarantee that it would work again when put back together. The car was still somewhat driveable for a while. When I made them aware of this, I was then told that the car would basically have to break down for them to do anything. It eventually did stop driving, but it was outside of my warranty period.

Aiden finally was able to solve the issue I had with my account after not being able to get a definitive answer for almost a month. I am very grateful to him & overall every experience I have had with customer service team from Westlake. They all have been nice and very patient with me, which helped when I was frustrated about some issues with my account.

Knowing this was going to be the first loan I’d even be able to get because I hadn’t had any credit I expected it to be high as far as the interest rate. This company really does work with you if you’re not able to make the payments on time and does their best so it doesn’t affect your credit as long as you keep in contact with them. As far as customer service goes I believe they have a lot of work to do, EXCEPT for one woman in particular name Sandra **! She is absolutely amazing and made the entire experience with this company 100 times better. If The rest of the company showed as much effort, respect, and understanding I know for a fact this company would have more clients. THAT WOMAN NEEDS A RAISE!

I was behind on some bills, phone was stolen and lost my job for a few weeks. Thank goodness Westlake is working me with me to get caught up. Greatly appreciated! I don't know what I'd do without my car.

I’ve had my car loan with Westlake Financial for 2 1/2 years and I’ve never dealt with someone who sounded like they truly cared until today! Seriously! Harvey ** really helped me with my loan settlement and explained everything in detail, WITH PATIENCE, even though I asked a million questions lol. Great experience today!

The agent (**) is THE BEST!! From the moment he took the call until the end he was very...very informative. He listened to my situation without judgement and understood... for that alone I'm very appreciative. He really made me and my situation more at ease. I would recommend WESTLAKE FINANCIAL to everyone. A1 CUSTOMER SERVICE!!!

She was very professional and knew exactly how to handle my situation without having a snobby attitude like some of your other customer service agents. I truly had the best experience with her for the first time out of 3yrs dealing with Westlake Financial. Maybe you need to hire more people like Nabreshia and I guarantee things will be much better. Ijs and giving my opinion. Kudos to you Nabreshia!

Oscar was polite, professional, and efficient. He took care of my situation with care and proficiency. I don’t usually give feedback, but I had to take the time to make sure his employers know they have a wonderful employee in him.

I made a payment for my monthly car loan a couple of days ago. Then got a notification from the bank that I was charged again a few days later. Called Westlake to have them refund me which they did and also helped me update my automatic payments so it wouldn’t happen again. I didn’t even know I was signed up for their automatic payments for the wrong date which is why it got charge twice. Very grateful for their assistance.

I had an amazing experience with their customer service all because of Martin. I give this man 10???’S. He is so kind and considerate with I had in concern about a factor that had not been corrected but he took his time into correcting it. Thank you ☺️ Martin **. Have a very blessed and beautiful life. You're amazing???? ❤️ People like you deserve a total shout out???? ”Martin **“ If you ever need to speak to an agent I totally recommend “Martin **”.

They give me a loan of 15,000 dollars on a car and said I had to buy extend warranty through them. The car blew up and they won’t fix it so it looks like they lost 15,000 dollars. I won't ever make a payment.

Auggie is well trained, knows his job well and is fully competent and very professional. I have never had a bad experience with any of your customer service representatives, this says a lot about the quality of your trainers.

Westlake repossessed our car after it was reported to be stolen with a police statement. When the car was found we weren't notified. We called Westlake Financial services department and that's when we found out that our car was there in their possession because they had repossessed it and is now making us pay for the repossession after we had been rob of the car. Westlake wants us to pay 684.00 money that we doesn't have.

Updated on 08/30/2019: This is an addendum to. my previous post, concerning Westlake Financial's extremely poor customer service. I had refinanced my Westlake loan through my employer credit union. My credit union sent the payoff check August 16th. It has been nearly 10 days. I am still getting emails and late payment notices from Westlake. I called their customer service line, telling the representative that I am no longer a client. The representative said that the loan is still active with them and I am still responsible for payments, until the payoff amount is received. I can see how Westlake repossess cars, by not keeping up with the administrative side of the business. All they have to do is not cash the check, or just not keep current records on clients. They take great advantage of people who can't afford lawyers to sue them out of business.

I love you guys! The BEST company ever! I been with Westlake Financial over a year and I won't go to no other company. Great customer service! Go here no joke! They are the most understanding company to finance thru. Love you all! Keep up the great work and for many more satisfying customers like me!

Thank you so much for finishing this account. Westlake and Solomon were very helpful in the payment processing. Exponential kudos to Solomon. Thank you so much. It was a short phone call and he gave me all the info I needed to make sure I was able to clear this up on EVERY level. THANK YOU SO MUCH.

I purchased a car from a dealership 5 months ago, put down $6,000 on the car, the rest I was financed through Westlake. I was locked in a contract for a year, was current with my payments since it was auto pay from my account. The dealership lied to me and kept postponing giving me plates even giving me Texas temps while I live in NJ. I was getting nervous so I called Westlake and they reassured me that everything was ok and that the dealership wasn't able to take my car under any circumstances... however yesterday the dealership took my car from me and said they paid the bank off... angry and confused since I am current with payments and reassuranced by the representative that it would be ok but when I called Westlake they said my contract wasn't guaranteed and that the dealership paid them for the car and they couldn't help me to deal with the dealership directly myself which is BS...

The representative Ms. Shannisha ** was extremely professional and informative. She was also very helpful & courteous. She advised me the company had an app I could download and use. She also advised me how to set up automatic withdrawal from my account.

I have been calling Westlake Financial since July 13 trying to get a check that was owe to me. It is August 12 and I have not received the check. When I call and ask to speak to a manager, I'm put on hold and no manager is available to speak to me. The check just need to be resent, I don’t know why it’s taking so long.

Ryan was truly exceptional in providing the best experience, service, and options available to me regarding my account. He was also very helpful and explained information I hadn't been made aware of in the past.

I recently experienced a hardship caused by an automobile accident. I had no way of knowing how I was going to pay my bills on top of the car accident and deductibles. Westlake was able to defer my payments to alleviate such financial burden and added stress because of no income. I tell you how grateful and relieved this was for me.

Helpful, quick and easy. I got the extension I asked for and with no negative issues. Polite and informative with no problem. I really appreciate how nice the agent was assisting me. My account was transferred from car outlet to this company and I was nervous at first but I’m now extremely glad my last few months of making payments will be with Westlake.

I bought a used car for my daughter. I put down 1/2 and the dealer used Westlake Financial to finance the other 1/2. First, they charge 18% interest!!! So I wanted to pay off quick. After just 5 payments, I paid the balance in full. That was on July 25, 2019. After a couple weeks, I wondered where my title was. Usually a bank will release the title within a week or two. NOT HERE! Even though the website says to call if you have not received your title after 10 days of payoff, I called and was stunned to find out the following:

Only one minute waiting time to speak with someone on the phone about my account. Super helpful and expressive. Sometimes you'll get a person who's very vague but that's okay because it's just a brief summary.

I called in to surrender my vehicle, unfortunately, previous calls didn't go well due to over aggressive reps trying to undermine my situation while demanding more payments. Today however I called and was connected to Ricki....She was very understanding, showed great compassion and immediately assisted me with the info I call for, no runaround, no gimmicks, no pressure to commit more money I didn't have. Before Ricki, I was done with Westlake but thanks to her I'll continue business with them in the future.

My husband & I have a car loan that is now being handled by Westlake Portfolio Management due to the other loan company we had going out of business. Our car was repossessed & we've been doing our best to get our car back. I've been working with Lajuan ** also known as LaLa. She has been awesome. She's gone above & beyond any customer service experience I've had before. Technically she's not even the one I need to deal with, yet she has continued to help me every step of the way. We've now gotten our car paid & are just waiting to be able to go pick it up. I can't thank Lajuan (LaLa) enough for all the help she gave me. This was a difficult time for us & she was always pleasant to speak with & never made me feel bad during this situation. I can never thank her enough for all of her help! Please be sure to pass on my thanks again to her. She is AWESOME!!!

I’ve been with Westlake for a couple of months and every time I speak to someone they can never help. On occasion when they escalated my account to a specialist they are the ones who offer to help. It’s to the point where I wanna give the car up because I can’t deal with Westlake. They lie because I have caught them in lies to the point where I thought I was getting my car repoed. Some representatives are just ignorant and I am going through some things with my wife being sick and on top being pregnant and some representatives don’t know what’s going and have stupid ** remarks. I am done with west lake. I am sorry. I am doing my best to pay off my car so don’t have to deal with this company again. If I can rate them a 0 I would.

Paid off the car 30 days ago. I called West Lake Financial more than 10 times. Each time they put me on hold for 35 to 45 minutes. I need a release for my title that paid off twice. I sent 2 checks. Both have been cashed and they have not send me the title release so I can do my business. Plus they owe me the money different -- I am a dealership not a customer. They lie like no tomorrow. I hate to write a bad review but I have used all my options to get my title release. I am on the phone for the last 13 minutes as I am typing with customer service. They have no idea what they doing. It should be very easy. Mind you I called so many times.They have enough notes in the history to release the title... I paid the car twice. I do have a copy of a cancel checks since July 2nd. Today is August 1st. Still no response.

Westlake approve my loan but they are charging me a super high interest. I was making extra payments but my loan never went down. After making 12 payments I have pay only like 3k of my loan. This company is making money out of customers. I would never recommend Westlake in my life.

My auto loan was through Summit Financial, which changed hands and became West Lake Financial. On my credit reports it now shows that I have 2 active loans for 2 cars through this company. My car was totaled a few days ago and I'm trying to get a new car and because this appears 2x it looks as if I'm trying to purchase a 3rd car. NO LENDER IS APPROVING ME BECAUSE OF THIS ISSUE. Have called numerous times and still no resolution. Company told me to wait 60 to 90 day until it resolves itself. Not sure how this is good customer service.

Christopher ** and Ernesto ** both have been a pleasure working with. Both of these gentlemen have been very helpful in communication and handling my loan. They are very professional and always willing to help. Thank you for your quality customer service!

My father's wife recently passed away and he has dementia so the family decided to let his vehicle be voluntarily repossessed. But Westlake Financial sent the repo man to the wrong state! Two months later and they still have not picked up the vehicle. Meanwhile, they have been calling 6-10 times PER DAY--even on weekends and holidays! And they started that the very first day after a payment was due--not with sending letters or emails but phone call after phone call. No other financial company has ever been this aggressive, this judgemental in tone over the phone, or this rude about missed payments. We're in financial difficulty and if they would simply pick up the vehicle and sell it at auction (like they're supposed to), then we would see what value it has and know what the difference is--the vehicle may be worth more than what is owed and I certainly cannot trust WF to give us any left-over money.

Westlake Financial has an excellent customer service team. Brandon was polite and very helpful in every way. He made the transaction easy to do and was eager to assist. It's people like him that's makes customers like myself life easy. Thanks Brandon for all the hard work, passion and time you took to assist me with my need.

Purchased a 2007 BMW 328xi on July 12 from Universal auto 516 University blvd owner Sam ** in Birmingham. This car is a piece of Junk, these finance companies should be made by law to know what kind of cars they are financing for these dealers that are as is cars, haven't had this car 30 days and having major problems. This is a reflection on Westlake Financial and I'm going to social media, BBB, and Facebook live, and file a complaint with attorney generals office and the Federal Trade Commission for unfair business practices. Stop taking people's money and they get junk and stuck for three years in contract.

I can completely understand having to protect your investment (the auto loan itself). But charging young, naive first time buyers over 20%! This is insane and should be illegal. Setting people up to be upside down in their car...even if they’ve paid every payment on time!

On 3 different occasions, Westlake Financial received my payment for my car note, and for unknown reasons, my payment was returned and in turn I was charged IF fees and late fees by WF. This month of July 2019, I smartened up by taking screenshots of when I paid the note, a screenshot of my banking app when WF actually took the money, and one more when the money was returned to my account.

I got into an accident. 100% fault of other driver. His insurance pd everything but 600.00. Can't believe they won't write that off. It was bad enough their calculation of interest. It wasn't my fault I got hit.

WORST COMPANY EVER! I purchased a vehicle over a year ago. I have a clean title and a loan with another financial institution and have been making payments. Zero issues so far. Out of nowhere yesterday, the repo man comes to get my car. Asks if my name is Precious and if I have a car loan with Westlake. No to both and explain who I am and that my bank holds title, etc. I call Westlake who confirms they had a loan but it's been closed; but they will not provide a lien release. I go to try to sell the car but Westlake still shows up as having a lien. Again I call Westlake who confirms they did not send the repo man and they do not have a lien (they also confirmed this information with my bank) but will not provide it in writing since I am not their customer and will only talk in circles with no real information or resolution.

My credit wasn't great due to medical bills, so the interest rate was 20 percentish, but I had a loan with them one other time, they have great people working for them, and I really have nothing bad to say. They have been as good to me or better than most others that I've dealt with.

Leonardo provided great customer service on my call today. He answered all my questions in a timely manner and provided me with details I wasn't aware of. I wouldn't hesitate to recommend Westlake Financial to anybody. Great service. I would do business with them again and again!

He worked with me and was not rude and he was very understanding that I just fell behind due to a health issue regarding my brain. I am very thankful for him I did not mean to fall behind and am very sorry.

You know when your back is against the wall, and you have bills coming out of your ears. It’s good to be able to call and company and speak to someone empathizes with you and can relate. It makes a world of difference. A lot of time you can feel like you're being scolded when the bill is overdue. Ryan ** helped me get through this process. Made me feel like someone cared. Thanks Ryan for your help!!!!

I went to a local car lot and found the perfect vehicle for my family a month after losing my previous vehicle due to flooding in our area. Westlake approved the loan and I was excited and relieved because I was just a few months short of having a baby and desperately needed the vehicle. Well unfortunately I had major pregnancy complications and went into labor almost 2 months earlier than my due date. I did miss my first payment due to the circumstances and called today when I was released from the hospital to let them know I would be able to make a payment in 2 days. I was advised that the company would no longer honor my car loan because the first payment was missed but that I could still make a payment. (And still lose the car).

I’m on a loan with someone with bad credit that left me with the loan. I’ve been trying to get his name removed through Westlake and they refuse. My credit score is good. So I’m going to keep trying. I was told I should wait a year anyway.

Terrible customer service and rude people who don't want to help. Paid off loan and want to keep charging me and not give release of lien or title. If I could get to owner or president I ask who trains his people to be so rude and so unhelpful.

The computer menu was very simple to get to a customer service rep. I was helped by Mary who was very knowledgeable and very nice and was able to explain to me what option I had and took care of my problem. Afterwards she took the time to go over everything we talked about and made sure I understood the outcome. Mary was very polite, nice and courteous and overall made me very happy to be a customer of Westlake knowing people like Mary will be there to listen and help me. Thank you Mary.

Westlake Financial has always been good to me. Every time I have spoken with them over the past two years with my vehicle loan, they have always been nice, professional and very willing to help me if I was behind. They are there for you to help in any way possible. I am grateful for Westlake Financial for they gave me the chance to rebuild my credit.

I purchased a 2017 Nissan Versa. My husband lost his job. I had asked if they would take payments every 2 weeks. They told me no not at all. So then I asked for a deferment, I never got. Recently the car was repossessed without my knowledge. I called to find out where it was at, they kept hanging up on me. I had my grandbaby's car seat and my wallet with a decent amount of cash that was suppose to catch up my payments and then some. I'm still trying to call them but they continue hanging up on me. All I want back is my wallet and the car seat and my plates.

I bought a car financing through Westlake and never had gotten the car off the lot before it blew up. I was given my money back by the dealership. Said they would call a cancel the loan. Needless to say they didn’t do that, I’ve tried explaining that to Westlake they need to call the dealership who has the car I never took possession of instead of me even though I’ve already made payment to to keep my credit from being ruined. Westlake needs to be getting their money back from dealership not me!!! Call and hound them. I don’t even have the car. Never did!!!

I made a payment on July 10 and I got a confirmation number. I called back 2 days later and the non-English speaking guy told me that the confirmation number I got from their website is invalid and I never made a payment. I then spoke with a manager who had the nerve to tell me that I need to speak with my bank since it's their issue and told me good bye since she can't help me. What kind of people do they have working there? If your website gave me a confirmation number that payment has been made, how dare they tell me I'm wrong??? Are they trying to scam me, make my credit drop or what? Worse bank to deal with.

I was excited when I heard this company would defer payments. I never have steady hours and this would be excellent for me. The first time I asked was a couple payments in. The first person I called told me I was good and gave me the whole legalize on the payment being moved to the end of the loan. No surprise there. Then they blew up my phone trying to collect a payment. After talking to another person I was told I had to make 4 payments before I was eligible. K not a problem, made a double payment the following month. After the 4th, I was not going to be able to make a payment payment. Called in and was told no that it was 6 payments. Just tired of being lied to and never getting the same story twice.

This company has really pissed me off!!! I have had my truck since December 2017..have made payments on time sometimes double up. Never was late, never requested anything from them. This month July 2019 I asked for an defer of this month's payment. Payment due on July 8th. Began calling July 1st. Was told my account wasn't eligible. Escalated the call to a Supervisor. He told me he put in a request for one to call back that follow Friday. Called back rep didn't have a clue what I was talking about. Said nothing was put in and that they dont give extensions. So the past week I have been getting several phone calls a day about my payment due, not to mention I have also been calling. Telling the rep the same thing I get different answers every time. As well as told to call back everyday to see if their policy changes.

I just financed a used car through this company. My first ACH payment didn’t go through, and when I called to pay it over the phone they told me that my loan was placed in default and they wouldn’t allow me to make a payment. A simple accounting/technical issue that led to a rejected payment now has them attempting to reverse my loan and repossess my vehicle. With cash in hand and ready to pay the initial payment and all subsequent fees, NO ONE was interested in understanding the situation or trying to help. They made no attempts to communicate this issue to me via phone, email, or mail. This on top of asking for a higher downpayment amount after terms were agreed upon and the sale finalized. Worst car buying/financing experience ever.

They charge a very high interest rate. I didn’t start with them. My old auto loan was with Honor Finance. They were good. Westlake repo my car and it was their fault. I got it back in the next day.