Westlake Financial Reviews

Experience was very good. The lady was very professional and patience with me. She broke everything down. She listen to me and very understanding. I rate her 5 stars. Good work ethic. Very good. She did good.

I called today regarding a very old account. S/W ** he was very nice, professional and willing to go the extra mile. He provided all the account details which made the process so much easier. My account is paid in full. Thank you, ** and keep up the awesome work.

John ** was great! He was pleasant and empathetic to my needs. I wish I could get him every time I call. I was stressed about calling and not sure how the call would but I swear he made it so easy for me. I’m stress-free!

I refinanced my vehicle through Westlake in 2020. Of course due to COVID I was late on my first 2 payments of 2021 by 30 days a piece & subsequently was able to get myself back on track due to work picking back up with my small business. I’ve been consistent with making my payments, but ran into an issue with the corporate office. I requested a goodwill adjustment for at least 1 of my late payments to be forgiven by mail, Westlake ignored the letter I mailed out back in July so I emailed the letter to customer service in August & got a reply back from the representative saying that corporate denied my request.

Kelly was the best agent ever! We need more people like her that love her job. Was so pleasant on phone call. Could had talk to her all day. She is the best. Awesome job! I will look to ask for her when I call Westlake financial.

Clear and concise and immediately resolved my issues! Super nice guy, thanks Roque! Completely relieved of all my stressors thanks to your employee. Super super awesome, really helped me out. Y’all are great.

The Rep took care of me. Was very professional. Very helpful informing me and helping me with all my questions and request. The way she explain to me was very easy to understand. I really do appreciate the way I was taken care of.

I paid my car off on a Saturday. I have been awaiting my title/lien release's arrival in the mail for longer than I'd expect based on the guidelines of release for my state and average mail times. I called them to ask about when they had mailed it out and they told me it was done on the day I paid it off. This only worried me further because it really made me believe I was waiting an abnormal amount of time to receive it, adding two days to my previously thought window. I began getting frustrated that it hadn't arrived, so I emailed customer service with no response- ever. I found this to be rather discouraging. Why have a customer service email as an option for communication if no response of any kind will be given? Of course, I know mail shipping, processing, and delivery times are out of the company's control, but it would have been nice to have more detailed updates and certainly better assistance and communication.

Yolanda help me conduct my payoff payment. Excellent service and friendly. Very knowledgeable on the area and help me find an alternative after my bank declined my card due to daily limits on my card.

When I purchased my last car it was because I had an 11 year old car. I had already paid off 4 other cars without any issues on payments. Simply because I am a student with loans, I got nailed for 15.% interest. OK. I know I can pay the car off early. No - they will not let that happen. In the past 30 days, I put in over 800.00 in payments and my principal did not even go down by 200.00. The math does not even make sense. To make the situation worse, I should be ahead of my payments so my bill this month was zero. Last month, my bill was 2.00 and I paid 402. But, somehow, I was charged over 115.00 in interest. I have been making payments on this car for over 3 years. Last year I even made a 1,000 payment and still, my principal did not seem to go down. Every month I make extra payments. I make extra payments onto of extra payments and magically, I am not ahead of my payments. This company needs to be closed down.

I had doubts about the correct information of my automatic payment account and Ms. ** gave me the peace of mind that everything is correct. I verify and it allowed me to confirm that information very quickly.

Hello my Christian and I was on a call with Westlake Financial and the man helping me was named John ** at Westlake Financial and was incredibly helpful. He helped me get the information I needed quickly and was very nice with no issues throughout the experience.

I felt so welcomed and helped especially because I had just spoke to someone right before him who completely ignored me. So I had to hang up and call again. Jesus is awesome. He should get a raise. Very helpful.

I fell ill, my work hours were reduced, and I was in a car accident causing me to miss monthly payments. I spoke with Je'sus today and he worked out an extension for me. He accepted a partial payment and worked with me to keep my vehicle from possibly being reposessed.

I returned a call and explained my situation to the rep Isaiah and he provided me with information that helped me. He used patience and was more helpful than any other rep I had spoken to previously. I appreciate great customer service especially when I’m frustrated. The rep help me and eased my frustration.

I emailed in a question about updating my insurance on file. It said I could expect a response in 3-10 business days. Within 20 minutes top Gabriela J. ** got in contact via email and phone. I was amazed at the response time. And I hadn't gotten around to replying to her email so she called me and made the process even easier for me. Instead of having to send the documents in online I was able to just give her the details over the phone and she took care of the rest. Westlake has made this process of buying my first car feel so easy. There isn't any other financial group I will work with in the future other than them. Thank you Westlake for making things easy and a big thank you to Gabriela **. You rock!!

They know how to working with peoples and help in the same time, in special Denell ** showed professionalism and pleasure, involvement in working with people and good deals. For sure I will work on the future them. Thank you Westlake Financing and thank you Denell **.

To apply for Westlake Financial's auto loan was fast and easy. I have good credit and was approved right away. I was a little surprised about the 7.9% interest rate but it didn't amount to an unreasonable total. I was assured that if I used Westlake Financial again the interest rate would be half of the current percentage rate.

Ariel was very friendly. He made me feel comfortable as I was speaking to him regarding my payment. Hopefully everyone will get a chance to speak with him. I truly appreciate the Excellent service I received from Ariel!!

My experience was just great. I just settled my debt of $3911.38 for $782.11. Such a great company. Thank you Westlake. I want it also thank Garland who provide me with the best service and was very Patient with me.

I had to pay for a major car repair and asked for payment to go to back of balance. They told me it was approved but never approved it. I've called all month and they have hung up on me several times.

The lady was very professional. She broke everything down I asked without getting an attitude. She helped me in everything breaking down my payments so it can be easy for me to pay on time. She was a help.

I want to thank the staff at Westlake for allowing me to purchase from them and then being able to pay my car off. They were very professional and was able to handle all my concerns and issues. And for John ** was very kind at helping me handle my payoff I give him 5 stars, thank you all. I am done. YAHHH.

Gabriela went out of her way to help me with my situation. Made sure I understand what I needed to do. Asked me if I had any questions. I wish all companies had reps like her. She really acts like she cares about her customers. That is rare today.

John ** answered all questions and was very helpful setting me up with all my loan needs. He emailed me all information to download the app so I can set up mobile payments on the new car loan. Great company to deal with thanks to John.

I lost half my income and was making monthly payments to West Lake for the purchase of my Dodge Caravan. When I couldn't make the full monthly payments, I thought for sure it would be repossessed. I got a phone call from a wonderful West Lake Rep. named Garland. He talked to me and reassured me that I was not going to lose my van and he was here to help me. Which he did by lowering the monthly payments and forgiving the past due. He was very nice and helpful. West Lake is awesome and so is Garland!!

An excellent communicative experience with JOHN **, I recommend everyone because they are really friendly and can help you communicatively by phone and are always reachable at set times. Definitely to remember. I recommend it to all those who need to make a loan.

Amazing customer service, very helpful and professional. My account went on collection but Mr. ** worked with me to get that taken care of. Gave me time and lowered my overall payment. If anyone has any issue talk to Jaime wont regret it.

Wish I had done research before I had financed with them. They're a joke who owns my car. I needed to delay a payment, which they allow a one time chance to do so. Submitted the request, it was approved. Not only did their system send me an approval email, but then it drew the payment ANYWAY on the day it wasn't supposed to, causing an overdraft fee on my end, which they refused to pay me back even though it was their fault. It also changed my due date, which now they refused to change back.

Stephanie was a godsend let me tell you. So nice and warm and loving. This is the kind of cust service rep more companies should have. Thank you so much for being understanding and I appreciate the talk we had. <3

I spoke with Shaniyah about my payment and she was SOO helpful and sweet!! Thank you so much again Shaniyah. She helped me figure out my payments and when they’d be due without a late fee!! And I’m so thankful!!

She basically had everything in order to have great customer service. The tone, attitude, & information provided really helped me a lot. I still remember her name and that never happens.. I hope she gets recognized for it because you don’t find many like her.

Kelly, CSR was very informative and let me know know about late fees I thought was being paid. She saved a lot of money for the future. I give her Kudos call. Good job. I have no problem speaking to the company anytime I need help. Thank you.

Call to obtain information on my account and was greeted by Avegael which she was AMAZING!!!! Very nice and helpful which is so hard to find. I appreciate her patience and caring explaining my account to me. Please do something nice for her as she deserves it.

Christine T or D. She was great at assisting us with our issues. Very knowledgeable and patient offering real time solutions to our issue. We are always happy to do business with Westlake financial services auto department. They make handling life's issues be less of an issue than it has to be.

When I called Westlake Portfolio Management to get a current update on my account, Deja the customer service rep was quite professional and very courteous in giving me the info I was requesting regarding my update.

Hugo was the most amazing person to work with! He was helpful, patient and informative. He called us when he said he would and made sure to assure us we would get everything taken care of. Thank you thank you I am so grateful. Give him a raise!!!!

Rito displayed the best customer service skills I ever received from Westlake Portfolio Management in the years I have been dealing with them. They need to use him as an example and trainer. Thank you Rito for making me feel important and that I mattered.

I'm very grateful for the professionalism that the representative, Shay, displayed. I was unsure of whether my inquiry could be answered and my request was met and she helped me navigate through the process. Thank you.

The representative was very polite and helpful with my questions. She was very prompt was all my questions I needed help with. She was very pleasant. Westlake customer representative and their business has been a good experience.

John ** was the first agent who has explained my account in detail. He was aware of my situation and gave me helpful tips on how to keep my account current. He was very pleasant and showed concern for my future with WestLake. Very grateful to his knowledge. I wish I could speak to him on every call. Thank you John **!

My dad bought his Corvette shortly after the Campfire of 2018 that destroyed the town of Paradise CA. We relocated to Oregon at the end of 2019. I have been helping him to try to get the car registered in the state of Oregon. We have called the customer service line so many times I have the number memorized. We have been told numerous different ways how we were supposed to transfer registration to the new state. Each time this process takes 2 to 3 months. It is July 2021. The car is still not registered in the state of Oregon. The customer service reps are not properly trained with the information they’re giving out. We finally just went ahead and paid the car off so we could get the title and finally get the car registered.

Jesus was very knowledgeable patient and calm with me. Throughout my frustration and verbal lashing. I cannot say I am a fan of Westlake Financial because the two previous agents I spoke with were not helpful nor resourceful in helping me resolve my issue. I was given unreliable information and incorrect information. Jesus is the ONLY reason for my 5Star rating.

Ms. Ricki **, was exceptional in handling my call today. She was professional, patient and very knowledgeable. I want to Thank her again for being so kind. It's not every day that paying a bill is such a pleasure. This company has a valued customer in me. Ms. Ricki made things so easy and smooth.

I ran into a problem which led to some miscommunication with the other party, but I reached out to Westlake Financial and was able to speak with a young lady named Ms **, she actually took the time to listen to what I had to say and at the end of our conversation she told me that she would put in a good word for me in order to resolve the problem and she kept her word.

Humble and straightforward person-Mercedes. Keep up good job. Looking forward to linking up with you again. She did not waste my time. Has all information handy and ready to support. Experience teaches. Learn more and do more.

My truck was repo Road in April with only four payments due on the truck to have it paid off. I was called by a representative saying that they have not received my payment. I told them that I made a payment and the guy called me a liar. After repo in the truck miraculously in two days Westlake Financial had found the check and tried running it through my bank. Keep in mind the same check that they said I did not send and I was a liar. I have been trying every since April of getting the repo fees reversed so I could just pay them off and be done with them.

Received a phone call from Tracy ** Director of Compliance at Westlake Financial Services Los Angeles Metropolitan Area and he was laughing at the fact that I asked for a goodwill forgiveness for a late payment on my already paid off car that I financed from Westlake. I explained to him that I had a major medical issue that unfortunately I had to take care of and is the reason why I was late on paying my car payment and how I was never late again that in fact I had paid off my car loan 3 years early by making several $2000 payments when I had the money and doing this was a sacrifice I made in order to make good on my loan so I could get rid of my car payments just in case I got sick again.

The customer service representatives are always professional and quick to answer. They fix everything the correct way at a fast pace. I had issues with logging in and I called Patrick ** and he fixed everything and got me an extension on June's payment. Thanks Patrick and Thanks to everyone at Westlake Financial! If you need financing call Westlake Financial

Crystal was very patient with me while I got everything worked out with my payment and got my account fixed for automatic payments. Completely made the phone call enjoyable and was very kind over the phone.

Kelli G was great representative. Usually I ignore these calls because I make my payments. But Kelli explained details on how to help make sure I never receive late payment calls and not rack up needless late fees. She was a great help and you can tell she genuinely loves helping people! I hope all the best and thanks again!

My experience was great! Mike ** was truly helpful and nice. I recommend using Westlake Financial portfolio for auto loan. They were very understanding and nice. I would refer this company to my family members and friends.

Westlake financial is horrible. Our auto loan was paid in full and we needed the title to sell the vehicle. It took them 6 weeks to send it. We called 7 times each time being told entirely something different. We were first told it was already in the mail then told it would take 2 weeks then told 5 other things. I would avoid this financial company all together.

Customer service is a joke, they charge extremely I would say illegal high interest rates. But they are very great at collecting money but when it comes to help, all you would hear is, I'm sorry I can't help. Very disappointed they take advantage of people. Must be investigated and potentially shut down.

This fraudulent bank (Westlake) deals with scandalous contracts that makes it hard to get out of. This bank is located in Los Angelos which is operated out of a suite. This banks also provides false gap insurance to buyers and once you pay off your whole purchase they will not overturn the title to your vehicle. This place deals with harassment of its customers to pay even after you return your vehicle. They will text, email, and mail you multiple times telling you that they bought the contract to your car and that you have to sign another contract to pay them. When I received calls from Westlake it was always the same person that would contact me. It’s mind bothering and depressing and it seems hard to get rid of these people. Fraud fraud fraud.

A mobility van was financed through Westlake. Unfortunately, the van was no longer needed and sold back to the company it was purchased from. When the auto payment was canceled, Westlake took a car payment anyways. They were informed that the vehicle was sold back to the mobility company. However the mobility company didn’t pay the car off before the car payment was due.

Kelly G is amazing. She has such helpful support and will get you exactly where you need to be. She also knows a lot of info in her work experience and is amazingly brilliant and helped me in any way possible.

My car experience was a professional and respectfuI. would lo like to thank Mr. David ** for all his awesome service at all times. I as a customer appreciate great customer service. Thank you Westlake Financial.

I am very thankful for Ryan **. I have had Westlake for many years but I owed them money. He is the first person who actually helped me create a payment plan that worked for me and was kind during the process. I use to dread calling in and speaking to someone because I honestly had never had a good experience. But Ryan changed my view on the company. So thank you for all of your help Ryan!

I worked with an agent named Garland **. He was not only helpful and efficient in helping me resolve my business, but he shared a personal experience regarding the passing of his mother. My mother passed from COVID-19 and I am grieving. Garland's mother passed two years ago and he told me that he understood how hard it is. He gave me an analogy saying the God was simply calling His child home, just like we as parents call our children to come home from playdates, etc. The analogy gave me a new perspective and made me smile. He is a great person and an excellent customer service representative. Companies need more representatives like him who understand what people are going through. He helped me not only resolve a debt, but most importantly I accepted his guidance as a message from God, to let me know that although it is hard, everything is going to be alright!

I this is the 2nd car that is financed by Westlake. currently already have an existing loan with them, which I pay through their app online. I recently purchased another vehicle and unfortunately ended up being financed again with Westlake. In my humble opinion, and I’ve had many car loans in the past, find them that absolute worst company. No advocacy for the lender at all! And no one seems to know what’s going on there. So, trying to pay online but I see no Avenue on the app to add another loan. I call them 3 times to get direction. The first 2 representatives say it can’t be done. The 3rd rep tells me it can be done and gives me direction. It took 3 people to get the right answer and if I hadn’t pursued, I never would have known. Thank God there was one person there with an ounce of brains! If you are choosing a lender, I would not recommend them.

Crystal ** was patient, professional, articulate, showed compassion and assisted in every way possible to lighten the burden of an unfortunate situation. She gave excellent customer service. Outstanding.

Ryan ** in their customer service department has changed my mind about customer service single handedly. He went above and beyond, explained everything and was glad to answer any and all of our questions and concerns. He treated me and my family's situation with understanding and compassion and used all of the tools at his disposal to help us come to a resolution.

I purchased a Nissan Altima last November 2020 and purchased an extended warranty. I was charged over 1,200 for it and NEVER USED it!! I had way too many minor problems with this vehicle and I did not keep it long as the owner of the car lot bought it back in March of 2021 and I haven't touched it since! I was driving several different loaner cars. And now that I have requested a refund of this warranty contract, they only issued me a check for a little over $200!!! What? ** They said it was based off the ending mileage. I did not drive it hardly and then they INSULT me with $200!! STAY AWAY FROM THESE VULTURES!! I WILL PAY MY CAR NOTE OFF AND NEVER USE THIS FINANCE COMPANY AGAIN!!!

Have used them for 3 car loans thus far and will definitely be using them again for future loans. Thank you Ariel ** for outstanding customer service and support. If I have a problem or issue with anything regarding my account they immediately find ways to work it out.

I purchased a truck Financed through Westlake last year. I paid it off early never missing a payment. I initially received incorrect paperwork for the dmv to register my car. This had seemed to be worked out, however I cannot get my title due to lack of customer service resolutions. I’ve called several times with no success. I’ve contacted them at least 7 times trying to resolve this issue and I get the same exact scripted lines with no results. I can’t register my truck nor can I sell it as Westland won’t dealer the title. I only have one choice left and that to seek legal representation.

Beware potential customer. You are prequalified and then sent to dealerships who will lie and tell you they don’t deal with Westlake Financial. It is not your credit report it is then a scam. I have been trying to resolve an issue with a discrepancy with regard to my application for a car loan with Westlake Financial. I was informed that the paperwork that was faxed over by the lien holder to your office was not given to Westlake. In addition, there was never an application at Westlake submitted by your dealership at all. I had to forward a copy myself and also my credit reports shows I have 2 auto loans when I do not. I have proof of these discrepancies.

I had an experience that needed a supervisor overseer and when I called and spoke with this particular supervisor Mr. Michael ** he was kind and took care of my concerns, I felt comfortable and I felt like my issue was heard and resolved.

May 20th, 2021 miss Barbara helped me so fast and accurately! After being call avoided on my first call and then sent straight to the survey after being placed on hold on my second call, she was able to finally assist me! Thankful for great associates, I even went and took an extra mile to make a review here for her! Thank her and raise her for me!!!

I paid my loan off in May 2020 yet Westlake Financial did not report it paid until last week and it was only done then because I am looking to purchase a new vehicle. When I called them to check on another loan I was told I still owed $1,000.00 but I had paperwork in hand saying paid in full. I could not understand why my credit score was so low but now I know!

I was helped by the delightful Kelly D. She helped me set up everything to keep my payments going during these times and made me laugh. She helped me extend my pay date and figure out future payments.

I been a customer for over 3 years, I am almost finish with my vehicle loan!!! A teller name Maria ** refuses to give ID teller number was very rude. I talk with Isaiah **. He also was very polite, professional in giving me the information I ask for to pay off my vehicle!!! Please keep those kind of people to represent Westlake Financial!!!

This is shocking. I cant believe Westlake Financial let the dealers get away with this. MacAuto sold me a lemon. Ongoing issues with Check Engine and its light keeps blinking. I purchased 2010 Jeep Liberty 4x4 Feb 27, 2020. And 1 1/2 weeks later, the problem started. I took it back a few times and still the "Engine Light" popped up after picking it up a few times during COVID pandemic and drove to dental appts in Fontana when he closed up the shop in mid-March 2020 to May 2020 so it ruined the 30 days warranty. I was upset. So I had to leave it at home due to hectic work at Amazon using my old 97 Jeep GCL. But the rain and coldness started so I called and he said nothing he can do since warranty was over 5 mos but to see what it needs. Wth.

This is ridiculous. I signed a contract for Pelican Auto in 8/2016 and made my first payment in 10/16 and proceeded to have on time payments each month until 2/2018. On 3/16/2018 I received an email that my loan had been transferred to Westlake as of 3/15/2018. I then faithfully paid every bill on time up through 3/2020. That month I lost my job due to COVID.

I had the pleasure (And it's not the first time. I wish I could recall the woman I spoke with the time before this one...) of talking with Christopher ** today. He had some bad news for me. I explained to him my dilemma and, I assume he was in contact with his supervisor at the time (whom I'd also like to thank) he listened, asked how I was doing now and we came to an arrangement that I'm happy with and I hope they are as well.

I received a call from a CSR about the last payment of my car, I usually make 365 and the last payment was over 800, which surprised me, I have made a payment of 400 and promise to make the rest very soon since it was a slap. I receive a call from a CSR, very rude and disrespectful, who doesn't listen to customer, insult, and threatening me because I was not able to provide him and exact date of when I will the last payment. Never experienced a such of bad quality customer service from this company ever, this CSR changed my point of view with the company.

Garland was super friendly, knowledgeable and got right to work for me. Felt comfortable the whole time. We need more loan officers and employees like Garland in the world. Only reason I’d return is service like that.

This was my first experience with Westlake Financial customer service and Jade was extremely proficient and went above and beyond to help me as well as providing knowledgeable advice to access my account in the future!! Very much appreciated!

I called in to resolve a dispute that had continued for several years. Solomon ** was knowledgeable, compassionate and offered the best solution to the issue. I was extremely pleased. He took out time to explain the pros and cons of each option open to me.

Westlake Financial is the Best institution I’ve ever had interaction with. Professional, courteous and helpful are the words I use to describe my experience with westlake financial, Every customer service experience has been great! But Dan was the Best!!!

In regards to working with Westlake Financial, my experience has lead me to consider legal action. The customer service representatives are extremely fouled and hang up when called upon for any information regarding my vehicles auto loan title, I believe there is fraud performed for I was not there in the process to consent to sign any paperwork regarding the vehicle and auto loan under my credit using my name. Every manager that I’ve spoken with have failed in every which way possible for guiding me on the right direction. They are incompetent, this business is hazardous as does pose a threat to anyone’s personal information. The amount of complaints that have been left for Westlake Financial should label as a warning to each and every individual to heed caution before working with Westlake Financial.

Joseph, a representative of the company called me today and help me with my payment and took the time to answer questions regarding how my contract works. He was a delight to speak with and very knowledgeable in his field. I wish every time I make a payment I can just speak with him directly. My perception of Westlake was pretty bad, but after speaking with Joseph, I can honestly say that he has made an impact and changed the way I perceive Westlake Financial. Thanks Joseph, keep up the great job! Who would have thought I would be very happy making a payment.

My father bought a car for my niece, his granddaughter and was financed through Westlake Financial. He passed away Jan 2nd 2021 due to COVID. My niece has continued paying the payments and the insurance. My mother called because they were taking out DOUBLE payments for each month in January and February, and blamed it on the auto pay! My mother, his wife of 43yrs (listed on death certificate) was told they would not deal with her at all and that she needed to surrender the car. She explained the situation to up to 4 representatives at the company still refusing to accept the paperwork we had and fix the issue because we were not my father! She finally got a supervisor who explained that even if we kept up with the payments and paid it off it would never be HERS because my dad was no longer alive and could not authorize it.

Payoff via telephone was pleasant. Agent I spoke with was very cooperative and pleasant. Company was easy to deal with. Website could use some improvement in respect to what you can do though. I would have preferred to make my payoff without the help of customer service which incurs an additional $5.00 fee.

Every single month I am Charged a NSF fee of $45 when I make the payment knowing I have the money. I have talked to customer service every month and I have yet to see anything done. My car payment is a different amount each month. They are definitely doing something shady.

As of today (Feb. 5th), in the last 4 months, Westlake Financial has on 3 different occasions withdrew anywhere from $700-$900 from my son's bank account, without his knowledge or prior authorization, claiming that he was past due. In each instance, his account was found to be current. Because of this, these unauthorized transactions caused his bank accounts to be frozen and a new debit card to be re-issued to him. This is a case of both identity fraud and bank fraud by a financial institution. If you are an auto dealer, you should NOT do business with Westlake Financial. If I could, I would rate them with ZERO stars.

Disappointed by this company time and time again. Wanted to refinance my loan to get a lower APR. My payment history is outstanding but was told, "We don't do that, sorry." I wanted to cancel the gap insurance. They don't do that either. The only thing these bozos do is hinder their clients at every turn. Do yourself a favor and take your business elsewhere.

Jasmaine S. provided the best customer service and provided the best solution to all my concerns. She made me feel like a very valuable customer and her support was not only helpful but professional. Definitely a great company!

We have had trouble with this company for months. They got a new system and would say our payment wasn’t in or late constantly, it would not update properly. We were late on a payment and at 15 days late our car got repossessed. Mind you, we were told we had 30 days to get caught up. I was going to have another check from my job during that time to get caught up but they took the car sooner. And now we are having to come up with 2 months worth of payments to get our car back. They even acknowledged it was their mistake but said they couldn’t do anything once it’s been towed. This is so unprofessional! This is a big company and to conduct themselves in such an unprofessional manner is not ok.

When I called I had been having multiple problems with my newest car loan to establish my new account to pay online. When ready to pay my first payment in December I could set up my new account because their data input person had entered my social security number incorrectly. So, my dealership resent the paperwork to Westlake again to correct. Then when attempting to register my new account for online payment again it would not go thru because it was still not corrected. I called in numerous times and was told to try again So, I tried again and still could not establish my account.

This gentleman man Mark ** has amazing customer service! He took the time, help me in my situation and I am very grateful for him. He made sure my account information was updated as well as my payment schedule!

Kennetta is a blessing. If this company wants to keep customers, keep Kennetta aboard. She's very professional, her customer service is exceptional. I've never been happy with this company's customer service but today she helped me. I had a genuine smile. It's been a few days since I smiled.

Medina Cars Ltd sold me a car with a dying transmission for 10,000. They told me my interest would be 21%, as of now they are charging me 55% interest taking more than half of my payments in interest. I have made 22 payments on my car and I still owe over 7,500 on my car. I can send my statements or recordings to anyone. I have recorded all my calls with Westlake Financial just like how they record all my calls. This company is stealing from me and I'm going to expose them. I already got screwed with a dying car and they want me to pay 20,000 for it. Please help me.

To the higher above Crystal pause went out of her way to help me during this trying times and made me feel comfortable and did resolve my issue. She is great and if there was more stars to give her I would. Thank you. Luis **

Every time I call they have been helpful. Never had an issue at all. I did have a few employees hang up but I called back and got someone else. They also have been helpful. Yes I do recommend Westlake. Top notch.

Westlake Financial has been instrumental in assisting my husband and I with our automobile financing needs, I want to give Hugo and Garland special thanks for their professional, friendly, and timely service!

My account payoff balance is never correct and I consistently pay more than required. When I asked for an itemized account of my payments, I was refused. Customer service had no reason, just no. Never again.

I previously purchased a vehicle with another finance company and had my loan moved to Westlake. From the day it was moved in August, it has been nothing but professional service. First, I never received any information from Westlake regarding the change although my previous finance company said they would be contacting me so I had to research them to find out what was going on. I then received a letter stating I needed to provide my insurance information because their system showed my insurance had lapsed. I have never had an insurance lapse in my life.

Worst experience ever. I got my car from Carite in Windsor Locks in September. They set me up with Westlake Financial for my loan and I regret not researching them beforehand. On November 20th, my car was rear ended when I hit my breaks to not hit a deer on the highway and my car was sent spiraling out into the opposite lane facing traffic and caught by a wired guard rail over a ditch. The car was completely totaled. On the 27th, a week later, my insurance reached out to Westlake with a settlement offer. They did not respond to my insurance until over a week later, on the day my interest grew putting my payoff quote over what Geico was offering.

Just awful service. My car was total loss after accident. For more than 5 weeks, the insurance company could not receive the correct data for the loan payment. And then, when the loan was closed, Westlake sent incorrect data to the credit bureaus with 60 days late payments and my credit score dropped by 114 points! And for 3 months now they have not been able to fix it. Support managers say different info every time, which contradicts each other. Just worst bank...

I tested positive for covid and asked for another extension and got denied. They are not lenient and they dont care. They keep adding fees and they repoed my vehicle for being 2 months behind when there are other companies that wait till 4 or 5 months before they repo. It's the holidays and during a pandemic you would think they would be more understanding and they aren't. Got hung up once by one representative and every time I speak to any of them they all say different things. It's never the same. I wouldn't recommend this company to anyone. Now it's gonna take even longer to pay off. I regret it. Do not use Westlake Financial. Worst decision ever.

I became laid off due to covid 19. I contacted Westlake Financial and they had given me the option to move one payment to the end of the loan. Westlake charged me $50 for the transaction and informed me that everything was taken care of. What a lie, had a negative report show up on my credit report that I was over thirty days late. Do not use this company for any loan.

The person who call me she’s really sweet. Love her experience and keep hiring people like Cristal. She’s excellent, happy, trusting her so much. I’m satisfied with her and I always wanna talk to her. Thanks.

Was able to settle my debt with Anthony **. Great guy, knowledgeable, patient, and straightforward with the process. Overall great experience with everything about my loan and car. Would definitely recommend him for any help that is needed. Thanks Anthony ** for your help.

Accounts are not secured - They don't require email address confirmation. Some fool with the same last as me incorrectly gave them my email address to set up an account. I've been receiving mail from Westlake about his account status ever since (billing statements, etc.) I've been nice enough to not go to the site and do a "forgot password" process, and called Westlake shortly after receiving the first email. They said the address would be removed. More than a month later I'm still getting the emails.

I had caught covid 19 and explained my financial situation to James ** a customer service representative at Westlake financial services and His kindness and expertise help me get back on track. My experience with him was the best service I've ever experienced and would highly recommend him to all my friends and family and I am thankful for what he does there to help customers get back on track. Also Garland ** was a big help in Restoring my account. Thank you Westlake financial for helping me get back on track.

By all means avoid this company when financing an auto loan! They are downright rude and unprofessional. I was once two days late on my payment and they called me six times in a 10hr period, six times!!! for 48hrs late. They refuse to help you in any way whatsoever. I finally was able to refinance with another company and even then they do not want to help you or the company that had to contact them who I went with on my refi. Good day Jackals!! So happy to be rid of you.

Customer service representative Cristal helped me to solve my issues with online access, very informative individual, answered all of my questions and recommended better options than I had before. Good attention to detail and did a great job with updating my information (there was a lot to fix). Very patient and polite. 10/10 Recommend!

Very very pleasant. In fact I will continue chosen and transact business with Westlake Financial company because of their efficiency and diligent staff. I will even continue to refer families, friends and relatives.

My agent was very understanding as far as what I needed to have done as far as making a payment. We all know at this time everyone is having a hard time with our obligations. Thank you agent Christal for your help.

I purchased a vehicle Westlake approved us for then did not honor the loan. We went with a different bank thinking we dodged a bullet after reading all the complaints on BBB website. We titled our vehicle thinking we are all good. Nope, Westlake put a lien on our vehicle when they have no legal claim to it. They will not provide me with a release of lien letter as they do not have records of our application from June. State will also accept a Affidavit of Non-Interest but alas, the people I spoke to including the supervisors do not even know what that is and are at loss with what to do. I cannot title my vehicle and they cannot even help with one simple letter. I just keep getting sent around in circles or just hung up on. Worst service ever. More than likely will have to solve legally as this company refuses to fix their own mistakes!

I cannot believe how much of a hassle this company is! Our first car payment was last week Friday! We had the money in the account waiting and waiting to be deducted! Which it wouldn’t deduct so we tried ourself to pay manually, it still didn’t deduct the money. So we just kept that account with money so that it could take out whenever it was ready. Even called the car place to let them know and screen recorded us trying to do it! Now today these people sends an email claiming we didn’t pay for the car payment and wants to charge us $20 fee for it? Are they crazy? I tried calling customer service 4 times! They answered and I someone in the background is clearly speaking and the person then hangs up. So disrespectful and unprofessional!

Ms. ** is the only lady I will deal with after my wife was told she would be arrested for GTA. Ms. ** took care of the problem by being a awesome lady. My wife has a brain injury class#4, they said can not work, has hard time talking and the gentleman who treated her like crap. She helped take away the problem. She is just awesome. She checks on my wife every time we talk and is always polite and sincere from the heart. She is a one of a kind in our book. Ms. ** Thank you so much...

Do not work with these guys. They are rude. Have no sense of humor on customer service, extra interest rate deducted from the monthly payment, this company was suggested to me by the auto dealer that I got my car from so I made a deal with them. But they never told me about the additional hidden interest rate change that they apply to your monthly payment on a daily basis without your permission and without informing you about it, I pay $246 monthly but more than 50% of it is cut out as Interest, I'm having to pay double the amount of what I signed up for, by the time I'll be done with the pay off amount I'll be paying double the worth of my car.

I needed information on car charges and etc. He helped me out and explained into further detail on ways I can handle the situation at hand. Ryan was extremely helpful and thorough with every aspect of my question.

Westlake Financial Services has the best financial service Representatives! I have had the best customer service with Sergio and I want to let everyone know that with his attitude, profession, also his patience has turned my bad day into a great day! I haven't had great customer service in so long but SERGIO did it! Thank you Westlake for hiring such a humble representative. -Daisy **

They really haven’t replied to customers with negative reviews, only positive ones and it’s not a good sign of the company. I have had issues with them recently where they say they will do one thing and then it never happens. It’s upsetting because we are in a pandemic. They should understand what they signed up for too. Don’t be a crook and screw over hard working people. If it is only one payment, be lenient, not liars.

I have almost always found representatives at Westlake to be helpful and professional. I have my car note with them and am glad I do. This morning Luis was very helpful and kind. I have been affected by the Covid 19 crisis and Westlake has worked with me throughout the crisis. I called today and spoke with a representative named Luis. I can’t tell you how much of a difference it makes to speak to someone who is understanding of a difficult situation. He was professional and empathetic. Truly a great phone rep for this company. Thanks Luis!

Had an auto loan for 5 years with this horrible greedy company. Down to my last payoff of $1400, however, during COVID my family was hit financially and I was not able to make the lump sum. I called to ask for a monthly plan in which the rep stated they had set me up for. Well, when I go to make the next payment, I notice the rep did not set me up for monthly and now I am late by 30 days. I make a payment with one more to go, but apparently they are still counting the days as late although I am paying. I check my credit only to see they have wrongfully reported. I ask them to correct the wrong credit reporting and for a goodwill adjustment on the "late" payment due to COVID and they did not! Still waiting on my pink slip... I really, really despise this company.

I have a 730 credit score. I do not understand why I got an 11.65% interest rate with West Lake Financial. This is for a used vehicle. 2011 Jeep Wrangler. Can someone help me? I was under the impression that it would be around 6% with that high of a credit score.

I was behind on payments because of mechanical issues on my vehicle. Crystal handled my case %100 to my satisfaction. Very nice to talk to. Very helpful. She helped me with future payments and helped me to keep my account out of collections.

Danny was the best customer service representative ever. He listened to me with patience and concern regarding my situation. He was very pleasant and helped me by expediting my issue to find a quick resolution that worked for us both. I would highly recommend reaching out to Danny for any issues if you wish to get a great experience with Westlake.

I have been a long time customer and due to Covid I asked to defer one monthly note to the end of my lease and requested documents for my registration sticker renewal. "Maria **" a supervisor was very short, did not have correct knowledge of my account and did not help me to her full compacity. She kept telling me to go to a DMV for my needs when I already did that and the issue was with my loan provider. I asked for another supervisor. She refused and said she is on vacation. I asked for a manager and she also said they weren't available. I asked her to review calls and my account due to every rep telling me opposite information. She stated she is too busy and will get to me eventually. I have been calling since Sept 3rd. It's Sept 17th. She did help me with my issues.

So regretting signing the car loan contract with Westlake. I've had my car for 9 month and to date my $300+ monthly payments haven't touched the principal balance. Beware people. When you're using Financing institutions be sure to research what country they are based out of. There is something not right here. I still haven't been able to talk to a manager. Only hear a person reading from some script in broken English. I'm so pissed.

I would suggest that all your personnel from your Customer Service and all your Management Personnel at that Office P.O. Box 76809 Los Angeles, CA 90054 NEED TO GET EDUCATED ON THE JOBS THEY DO. Every time we call at that office and tell them of our concern, NO ONE SEEM TO KNOW WHAT ACTUALLY THEY DO ON THEIR JOBS. Can not get straight answers. All we get are baloney answers...or their stupid questions of what we're communicating about. It is so frustrating to talk to anyone at that office...as far as I'm concern, these people don't need a job, they don't know their jobs. When I write to them, they claim they never receive my mail even when it is sent via USPS Priority Mail..EVEN MATTER OF FACT...you send a FAX and they claim they don't know anything about it. WOW....are these people on their jobs or what?

I did have a little trouble with their app although it was relatively easy to set up as well as navigate. I also had some trouble with setting up ACH payments. Not the greatest customer service on my first issue with Westlake Financial. However when clearing it up I did receive excellent customer service as well as pertinent information. Fingers crossed I do not have to go through the same issue. However if I do I hope I get the same care and help as I did my second time around. Again thank you Juan M. **. *NOTE* I am a fairly new customer but look forward to continuing my business with Westlake Financial.

I’ll like to thank Edwin A. in assisting/helping and guiding me to settle my ACH withdrawal authorization agreement FAQ’S for this month of Aug. He explained very clearly and easily to understand. Very patient and a good listener.. Thumbs up for this guy.

We are not happy customers. Our country is still suffering from a NATIONAL pandemic with the Coronavirus. We live in Queens, NY and are a family of 4, our two growing kids,12 and 13. My husband lost his job during the pandemic. He was owed back unemployment wages that he is still trying to collect. He recently just lost the supplemental assistance PUA as well. I am a public school teacher, who is now the sole contributor to all our expenses and livelihood.

This institution is a joke. SCAM, run. Will not recommend this institution to anyone for any reason.

I can't believe how amazing this finance company is. Every time I have needed to make a payment arrangement, they worked with me. This is the first time I don't fear calling my finance company. Casandra is beyond amazing! She provided me with options, and went way above & beyond in helping me bring my account current. I recommend Westlake Financial to everyone. I am so thankful to have them as my lender.

Our car has been financed through Westlake for since March 2019. We have been on time with our payments until covid hit. Called to make arrangements for April and were told they couldn't help us or work with us. Westlake never reports accurately or on time for the exception of our first late payment which they reported as soon as possible to our credit. There was a remark on our credit report that we were effected by a natural disaster. It was odd. Since we were trying to buy a house our mortgage lender pulled our credit and saw this remark, as did our bank and we have screenshots and hard copies of our credit with this remark. We figured it was their way of "helping". We paid it just after the 30 days late mark. A few weeks after paying it, that remark was removed and our credit dripped 100 points! While trying to buy a house. We couldn't buy and our rental lease was up.

Very helpful and knowledgeable of the programs offered and Alex went out of his way to help me to solve any issues that I had and made sure that I was happy with the resolution that we came to. Also told me what to do for future references.

Hard to deal with, they charge fees for paying by phone, they lag checks until extra fees are charged, they arbitrarily switch your bills to e-statements on you, plus you can't ever speak to an American. Beware predatory lenders.

I took a loan out with this Company in 2017 for 5000. When my Mom passed I am still paying 5000 in 2020. My vehicle was repossessed. I made the payment, verified they received it, and they still have my vehicle. They are loan sharks and prey on disabled and veterans, They are Loan Sharks.

I was approved for a loan but everything I wanted I had to make a down payment. If the price was 15,000 they would only cover 9,000. If it was 10,000 the would cover 7,000. 29,000 they covered 19,000. What good is a loan if I have to come up with 40% of the cost. If I could do that I wouldn't need a loan. Any loan I've ever got rather it be 10,000 or 5,000 that's what it was and if the price was over a few hundred that would be your down payment, to cover what the loan didn't but not this bank.

My car had been taken for repossession. I called because I have no clue what to do and how to get my car back. I have been lacking in communicating to them since splitting with my husband and he never informed me what was going on with the car, since he is the one who usually takes care of our car payments. However I did not receive a call about my car getting towed from my apartment parking lot. No one asked if we could remove our personal belongings like my kids' school backpacks or anything else we had in our vehicle.

This finance company is nothing like any other finance company I have had. Very disappointed and want out. I needed a deferral in June. I paid $50 to get one. I was approved and also offered a deferral for July but when I called to get one for July just so I can get caught up on all my bills due to lack of hours the Representative declined me and said 2 extensions could not be given. All I need is one more to get me back on track for August so I did a payment plan but it’s going to clash with my next payment that is due so a payment plan will not suit my needs. I may be on the verge of losing my car just because agents are not understanding when other financial places give 4 extensions per year. I work for Toyota Financial and we stop at 4 extensions. Westlake won’t even work with you! I need to pursue other options. This covid is out of my control & I'm paying for it.

My wife and I purchased a 2011 Dodge Ram 3500 through Arriba Motor out of Porter, Texas. After purchasing the truck 2 weeks later a rod started knocking. We have tried and tried to call these people but they won’t return phone calls or will they help us out in any kind of way. We left a call back number and still after 48 24 hours still no call back. They want a payment tomorrow Sunday. Our truck is in the shop and has been for the last month. Please don’t do business with these people. Save your money and find somewhere better.

Love Westlake Financial. Will do any future loans with them for sure. TY Eric for making the pay off quick and easy!! We love how this bank treats their customers and they all go above and beyond for their customers.

Got this loan a couple years ago and didn't realize how crappy their service is. Haven't been working because of COVID so I called to ask if they offered a deferred payment. My other car loan offer 2 months of deferred payments, which is a huge help. Westlake said that they did not offer those type of program. Really? Apart from charge an enormous amount of interest on your loans you can't help customers that have a good record of payment. Where are your morals and debt to society? As a business owner myself my customer's satisfaction is my priority but money seems to be yours. I wished I had the opportunity to investigate this company before I signed the load docs. What a disappointment!!!!

Westlake Financial Service reposed my truck on camera and the took it to Dezba assets recovery in West Babylon New York. When I went to Dezba they only gave me 2 clear bags with my property from the cab of the truck but not all my Art work that was locked inside the campers shell on the bed of the truck, they'd sent the truck to auction with my art work still in the back and I called, Westlake, Dezba and the auction yard that was 2 hours away from West Babylon. I asked them all to notify me before they sell the truck so I can get my art work but they went on and modified paperwork with the auction to do a fast sale. They got rid of 14 years worth of my art work valued close to $400 000. They would've gotten away with it but I won't stop fighting them till they pay me every penny for my artwork. Scammers.

I have made every payment on time. Every payment has been more than required. My interest rate has been raised higher during this time. This practice is illegal. My credit is not being reported accurately...

I had my car repoed and the tow company had absolutely no repo order from Westlake with them. When I called them they told me the loan had been discharged and they had sent me 3 notices March, April May 2020 in the middle of the pandemic and in LA which was shut down. None of those letters were received nor could they even verify that the letters had even gone out, nor could they verify that even emails had been sent out to also notify me. I had even sent them a change of address notice. The original loan had one amount and then it was lowered, but Westlake never sent new loan documents reflecting the lower payment and why. The receipt of the 600 payment was never recorded, but also never returned to my bank which would have actually covered what they claimed was not paid. It should be noted that no letter from Westlake ever has a date on it and if you do not save the envelope you will never know when it was sent date wise.

I’ve had my account with this company for 3 and a half years, have never missed a payment and every month they call to harass me about paying them. Now here recently I discover they stopped reporting my last 3 payments to the credit bureaus which totals to $1503. This company is a disgrace and practices like this are downright criminal. I called to get some answers, there are none and they claim my complaint will be sent to upper management. I intend on refinancing my loan with another company as this is just downright wrong and my credit and hard earned funds should not be jeopardized due to this company’s failure to manage their affairs.

Very helpful and professional Garland was thoughtful and helpful. He didn't make me feel horrible for making a late payment wonderful experience. Garland made small talk and was still very expedient. Thanks.

Hello Everyone. I would want to save your time with them by not purchasing a car with them or doing any type of business with this SCAMMING BANK. First of all thing they REPO my Bf car without letting us know. They won’t telling us they had done it until we told them we have cameras throughout the house. We were about to file a police report and that’s the other way they end up telling us but it took them so long to tell us and different representatives to tell us. On top of that they ask, "Why did you miss a payment." IT'S LIKE WTF? Why Are you asking if you all know what’s going on with this world and then you have dang courage to ask why? Please tell me you guys haven’t got COVID-19 or haven’t lost your job or got pay less because of this because you guys are so lucky to have that job still there to pay all bills.

I worked with Eduardo ** today. I needed help with understanding my loan and he walked me through everything. He even took the time to send me documents that would be of help to me. I recommend everyone to him! 10/10.

I have had exceptional customer service from the staff at Westlake Financial Services. Mirta ** and Carlos ** helped me through a complicated issue and I am very satisfied. They know how to attend to their customers. Great job!

This company is a scam. After 4 years of on time payments they continually hassle me via phone, email and mail even after arrangements have been made "which they never uphold". After the pandemic caused me to lose my job they issued a repossession on my car because my balance of LESS THAN $10. I was able to correct the problem only for them to still come and take my car over 1 late payment and a past due amount of $71 and change. They can have the car but I'm getting an attorney due to the repossession was unlawfully filed and needs to be removed from my credit report immediately.