Westlake Financial Reviews

I was going through a rough time in in life as we all do but Ryan made my process of handling things so much easier. He should be a supervisor compared to the other employees at Westlake. 10 stars to you.

Waiting for a procedure to be resolved with my SSN. Very attentive and they respond quickly. Thirty (30) days to resolve the procedure. Therefore, I will wait for that period to give my final opinion by this same means.: Ramòn **..!!

I was offered a settlement arrangement but had difficulty coming up with the money all at one time. Harvey worked with me in getting an extinction. He was very helpful and polite and understanding every time I called in.

I’ve been with this company since I got my car & they haven’t ever failed me. I’ve been going through some struggles and was so scared that my car would be gone because I couldn’t keep up with my current monthly payment but The rep Diego ** helped me out to have my payment date set up with no late fees. Something I thought might be so hard or stressful was handled so easily and quick. I want to cry because that’s how scared I was but Diego eased my stress and now I can actually look forward to this week stress free. Thank you. Thank you so much Diego!!

Edgar ** was a great help to me and did a good job of setting up my automatic payments. He was very patient and understanding of my questions and gave me the information that allowed me to understand his company's processes and after giving him my signature, everything was set up correctly. He provided excellent customer service.

After being hung up on several times, disconnected, and treated like a second-class citizen, I finally was able to have Sheena answer the phone. She was very nice, very professional, and actually cared about what we were dealing with. Thank you, Sheena for helping us by answering our questions and being patient with us.

I had a Great phone representative, friendly and helpful did a great job and help all my needs and resources. Thanks a lot. I really appreciate and felt like family when I called. Thanks for all you answering my payment options.

My last representative She was super professional, she knows the perfect way to help me to be on time, faster, clear, in the order to make sure of the information that I provided to her, she just asking again and again with sweet tone of voice when I made a mistake.

The guy was so understandable and helpful. He help me to understand what I did wrong. He was very polite. I understood everything he was telling me. I was not on the phone for a very long time. I hope if I have to call again I get him

Customer service rep was friendly despite me giving him kind of a hard time. I started out thinking that my problem is going to be resolved so I was automatically defensive. The agent (Felipe) stayed professional and before I knew it the call was friendlier and ended on a positive note!

Denis ** was professional with financial advice. I had wrong information from my car lot and Denis made it a point and personal to get me the right paperwork with all the right steps to get me there. Thanks DENIS **!!

I was on the line with my cousin dealing with an issue from a car dealership, Denis ** helped him get the results he was looking for, makes me want to apply for another vehicle!!! Thanks for your help sir, it is very much appreciated 'cause we both was mislead and confused but you cleared the confusion. Keep doing a great job man, we need more people like you to help understand instead of just reading the script! Stay blessed.

I have today a good customer service. His name is Isaias and he solved my problem immediately. He's nice and great. Thanks you for your immediately assistance. My name is Oscar **. Customer of Westlake financial.

They knew how to handle my every situation I had and had in all done within a timely manner. Easy going company and reps. If I could do it all over again and work with the same people, I would. They lead me step by step the whole way.

Was very quick and concise. Foreign but could still clearly understand the English. Very good experience. Very little wait time and very precise answers. Repeated everything back to me as requested and with the utmost manners.

Was willing to help me and explain that I was not going to see late fee on my car so help me to know that I had nothing to worry about, so thank you for your help Jose. Appreciate you explaining and breaking it down to me to help me understand. Thanks again.

Great customer service. Very professional. Really helpful. Jaime ** was the representative who I want to thank you to take the time to resolve all my questions.... Excellent service....He has the knowledge about anything that asked for...

Employee named Geraldine was a Godsend. She worked nonstop to correct the problem.. She never give up for us. WE need more people like her in positions like this with her compassion and respect for the customer and her company to reach a reasonable resolution for both. She deserve a promotion for her performance. THANKS GERALDINE.

Fernando ** was my representative who helped me with changing my payment date for my auto loan. He was very professional and calm. He deserves a promotion or a raise - there aren’t many call center representatives who will go out of their way to give you a great customer experience. Fernando has the quality and efficiency of a manager.

I was able to call and get a live person quickly. He listen to my questions and was able to provide me the help and answers I needed. I dreaded to even make the call because usually with companies there is a long wait time and typically a language barrier issue. There was none of that. My call was answered immediately and my problems solved quickly so I could go about my day. Very happy and pleased at how smooth the process was.

I always have decent customer service with this company. They are more than willing to help you out if you’re in a bind. Thank you. I’ve bought two cars through this company. I will be buying my next car through y’all as well.

I was helped by Luz Elena **. Highly recommend her! She was very helpful and kind! She was not hesitant to answer all my questions. This is my first time with Westlake Financial and so far so good. Looking forward to working with them.

Rigelio was awesomeness help. He got to the point. Help the Account get updated after the dealership made a couple of errors approving me with another car. Thank you for the customer service. I appreciate the hard work.

Aslan ** employee number **. If you have a need like changing a due date or defer a payment. Ask for this Rep. He will help you out and he is very easy to understand and polite. He will help you any way possible.

From the very beginning when I first qualified for my loan, to the experience of actually getting my loan and finally to my monthly customer service relations, Westlake has been an amazing company. Just recently Kelly with the company helped me change my payment due date so that I could make my payments on time rather than continuing to incur late payment charges. The customer service with this company is amazing and compassionate and always helping me to keep my good standing with them and being able to make my car payment at even this difficult time in my life. I just want to say thank you so much to Westlake for working with me and continuing to help make it possible for me to keep my car.

My experience with Westlake Financial has been touch and go for the last 3 years because of CoVid 19. My agent Charles ** has helped me with all of my needs and is the best agent ever! Thanks so much, Charles!

I received excellent service. I told them I'll be making a payment tomorrow & was offered a deferred payment. I had surgery & the medical expenses have put me behind on making my payments & this will help me so much.

Emmanuel answered all my questions and provided the assistance I needed today. I appreciated Emmanuel’s friendly demeanor and courtesy. I hope to speak to Emmanuel every time I am in need of assistance. Thanks again, Emmanuel!

Harvey was very polite and empathetic. He went above and beyond to make sure I was taken care of and we got the issue resolved. 5 star service at its best. I struggled with a lot being out of work but today I cried because I was finally able to get it over with and done.

Isaías Was very helpful & very understanding. He made sure my experience with Westlake was perfect especially being that this is my 1st time financing! I'll recommend Westlake to anyone. All of their agents are WONDERFUL.

Awesome customers service. A breath of fresh air. Would want to be able to speak to him directly if the option was open. He explained and understood my concerns. He gave me options. Explained to me how I was able to understand.

Eunice J was amazing. Took care of me while I paid off my car. Amazing customer service over the phone. Greatly appreciated the attention to detail via my account & the celebration at the end of the call for paying off my loan. It was a bright spot in my day!

She was helpful, attentive, tolerant of my kid’s phone snatching shenanigans, and she made the prices go by very quickly even though I’m hard of hearing and constantly asked her to repeat herself. Haha so sorry about that but all she was awesome and made things quick which is greatly appreciated.

Very helpful and quick. I let Casiera know I needed Extension. She got right to it. Hit a couple roadblocks but she still found a easy way to get it done. Thank You again. I look forward to calling Westlake If I have any other issues with my account.

Kelli did an awesome job on helping me do a payment plan for the maturity of my payments that's left on my truck. She made sure I understood and she made sure it was approved by her supervisor. She is awesome. Need more people like her.

Kelly was exceptionally nice and pleasant to talk with. She is truly genuine in helping you solve your issues. Thank you so much for your assistance today sweetheart!!! If more representatives were like you it would be amazing.

I was offered a deferred payment option for March. In doing so, I was asked to give a $50 "in good faith" payment to assist in the approval of the deferred payment, which I made. Was sent a document to sign in which it stated that my April payment was still scheduled for automatic withdraw as scheduled. Westlakes then applied the $50 "in good faith" payment to my April payment instead of automatically withdrawing my full regular payment and then charged me late fees for a missed payment. When I reached out to try and resolve, they refused to assist and would not take responsibility for their error. WORST FINANCE COMPANY I HAVE EVER DEALT WITH!!

Jose was very professional and helped me with a past due balance on my loan. I think it is great that they have options when you are behind and struggling. They do try to work with you so you don’t risk losing your car.

Great Costumers Service And I Was happy and very pleased, with my payment arrangements due to my financial status has changed, I was late with my payments but Westlake Financial worked it all out for me and I Thank You for All Your understanding.

Thank y’all so much for your service I received. It was so much appreciated. Never would have had the service I received anywhere else. Again thanks to the staff and others who helped me in this matter. Sincerely Charles **.

When I first called I spoke to two representatives that did not help at all. Damien ** and Lorena ** they told me they could not help me then I got transferred to Harvey and he went above and beyond to help me get everything settled and closed out. Thank you Harvey. This company needs more representatives like Harvey that understand and have the patience to help customers.

Spoke with a rep and he was very understanding and considerate. He also was very knowledgeable about the policy and was able to help me in my situation. Would be helpful if others from Westlake was as knowledge as he was.

She's the greatest customer service representative I've ever talked to, she went above and beyond to help me. Not like the others who doesn't care about customer service whatsoever!! Thank you Yenny for helping me out.

Had a representative named Harvey call me and gave me a great deal I could not refuse. He was very understanding and worked with me into getting a great deal towards my account. That was amazing. I'm glad we had the conversation.

Bought a car from them in November, they still have yet to report the purchase to the credit bureau and it is now April. This is making it very difficult for me to refinance the vehicle. I have called them about this issue 2 times now. The first time they told me they would have it fixed within 30 days. 30 days came and went and it still wasn't reported so I called them again just to be told it would take at least another 30 days and possibly up to 60. And to top it off, their customer support is rather rude. I'm sure it's of no rush to them because they are currently making 250+ dollars per month in interest of this loan. To sum it up, DON'T USE WESTLAKE FINANCIAL.

I was able to pay off my loan with the help of a caring representative. I say caring because after I was in a financial situation, this representative helped me make a step to driving a car again. Even going through my hardship, I know how important and essential it is to have a vehicle and I went years being a valid driver without a car. This representative (DeNell) helped me believe that it was never to late to get out from a crisis. Now I can start believing that I can drive again thanks to this company. I'm very happy to have Westlake Financial as a borrower. If ever get discouraged of paying your auto loan, trust me when I say to call them because they really do help their customers including myself even through the hardest times.

Fast answer to our needs, great explanation of what we have to paid but he told us how to save money in the process. Great results immediately. Receive an e-mail confirmation and he told us to call back Wednesday for us to know when exactly we received the paperwork for the DMV.

Jose ** Answered all questions to the best of his knowledge and was eager to help me, though the conversation didn’t end with an agreement on both sides I understand it isn’t his fault or place to make the call I was asking for. Westlake Financial services as a company I would not recommend. They will add “hidden fees” and when you request recorded phone calls between them and you to show proof of being told you wouldn’t be charged for something they want you to have your lawyer get in contact.

I understood everything very well, the representative was very clear and professional.. Had the patience and time to explain everything in the easiest way possible, couldn't expect less, great company

The help in every thing, great. No complaints. This people are very nice. They explain everything excellently and always they are ready to help, very good people, I feel very comfortable and satisfied.

Eugene was the best and most helpful person that I have talk to since I have Been dealing with you guys since the start of my loan. He was clear to understand and he answered every question I had indeed to the fullest of his ability and he was clear on his wording and as a first time car buyer he was very passionate with me and very helpful.

I called to get help with my auto loan account. Emmanuel was so kind, helpful, and so knowledgeable. He was able to take care of what I needed in a matter of minutes. He made me feel like he truly cared about my well being, which isn't something to see everyday. Thank you so much for employing individuals like Emmanuel.

I missed a payment on my acct and have missed quite a few just recently since this creditor bought out my loan (I had auto pay in the past). Diane F is the first Rep to actually help me set up auto pay with my new loan comp! When I would ask the other reps, they would tell me they couldn't help me with that and just gave me another number to call! Frustrating! Thank you Diane for doing the extra steps and helping your customer while you have them on the phone rather than pawning them off! Satisfied customer now!

Dan was extremely hopeful and help me. He make sure I understood everything and laid everything out and made it more understandable. Would definitely like to have him again. Great experience. Awesome work ethic

This was my third attempt to resolve this matter. She knocked out of the park. Not once did she belittle me or make me feel less than. Not sure if she is a manger.. However the others should take a page from her book.

Miguel was an absolute pleasure to work with on the phone today. I have had several bad customer service experiences with this company but Miguel really did an excellent job today being a professional. I did not even have an account with this website. I made one to leave Miguel a review because he stood out that much from the other experiences I had with this company. Westlake as a whole does NOT deserve 5 stars (2 at best) but Miguel ** (had to make sure I got his name right before we got off phone) really did provide 5 star service today.

My experience was five stars. Kelly assisted me in a professional punctual manner. It is greatly appreciated. Thanks so much to the Westlake financial staff for hiring good candidates who are able to provide quality services.

Kelly called me due to a missed payment. By the end of the call, she advised me that I was eligible for a payment date adjustment. Her call made my day. Her adjustment resulted in a late fee being waived.

Purchased vehicle. Had vehicle for 5 days before it became non-operative. Dealership refused to fix vehicle, staying vehicle was "as is". No buyers guide sticker on vehicle. Contact finance Co. Get plenty of calls from billing dept. But Nothing from compliance dept. It's been 2 months. Emailed status and was told "case still open. Under review unable to say more." What kind of stuff is that!!? Voluntarily returned vehicle (via tow) 3 wks ago to dealership.

Without them I wouldn’t have a vehicle. They helped me when no one else would. The absolute best hands down. Customer service is A1, top tier financing experience, very understanding and compassionate about their customers.

His name is Sergio.. he is amazing!!! I been with Westlake Financial for almost two years now…and never understood my terms..That young man deserves a promotion, a award or something..because he broke it down to me explaining my terms and payments, interest rate, principal everything..all this time being frustrated trying figure out what is going on… why am I not seeing a decrease in my balance… Thank you soooo much Sergio!!!!

They won't respond properly. They wasted almost 10 hours of my time. I called them 8 times but still no answer from them. Please never take loan from them. They are gonna rip customer with making us pay more and more additional charges with no transparency.

Ana, representative for Westlake Financial was very helpful and kind! She explained all the options available, timelines and procedures. Also, when to check back. This is exactly what a customer needs when they call. Thank you!

Sergio provided outstanding, courteous, thorough service to me this afternoon!! I highly recommend Westlake Financial for anyone’s financial service!! Competitive loan programs. Excellent customer-friendly service!!

Thank you specifically to my brother Harvey ** from Westlake Financial for helping me big time and getting me my car. I paid it off in full with his help and we’re both satisfied I hope haha. This company looked out during difficult times and I’m glad to have a finance company back me and help with my future.

I just want to thank Ms. Varnia ** for patience and understanding of my situation, and her willingness 2 help me understand what my options were in this situation. I called Westlake Financial because I was really upset and confused regarding my mature date payment. I was stressed out and Varia was able to calm me down and get me a resolution that I was satisfied with knowing that my car was not going to be repossessed from me because of my illness and the few late payments that had to go to the end of my term. I don't know how it would have come out any better, Varnia is caring and understanding. I'm just grateful that I got her on my call. Thank you Varnia **.

Mike was professional, attentive and pleasant to deal with. He was always prompt with follow up calls and accurate in his notes and details. The best part about my experience with Mike is his pleasant demeanor. It made an otherwise unpleasant and stressful situation doable, you can tell he cares about customer feedback and quality of service. His demeanor made it easy for me to take calls I would otherwise avoid.

If I could give them zero stars I absolutely would. The agents do not allow you to speak to supervisors. They damaged my property and refuse to explain what’s going on with my claim. I asked for photos from the company that towed my car and they sent me back the photos I sent to them which makes no sense even though I expressed over the phone at least 10 times I do not need the photos that I submitted due to the fact that I already have this photos but yet they still sent them to me regardless. Every time I call I’m given wrong information. The agents constantly lie and I continue to catch them and bring it up to them. Nobody in the company knows how to do their job. Do not do business with them.

They were amazing. They make it easy and have a great policy paying toward principal first if you pay over your due amount. They worked with me and even deferred a payment when I would have been late. Honest and good company. I will gladly do business again if I need to finance again!

To whom who may concern, My experience with them was very helpful because I have been wondering how am I gonna pay my fine but they help a lots and save me. So they came up with something that was very helpful since I lost my job during pandemic which is so hard for all of us. Thank you so much. Maybelline **

Very helpful and courteous service during my experience with Westlake Financial. I highly recommend them within the near future to friends and others!!!! Westlake Financial and their representatives are highly flexible towards others in a dire need and can help with any means necessary.

Dario done a fantastic job. I have called several times in the past and had ok service. He was so excited to assist. He answered all of my questions. I informed him this has been a long journey with my car and feels great to be paying it off. He fed off of my happy energy and made me feel even better at accomplishing paying off this car. Told him about buying a house and answered my questions about the credit portion. Overall Dario done a fantastic job!

Good morning - Over the life of my contract with West Lake Financial, I have received various calls from this company for payment update. On this day, 2/15/2022 at 9:00 am central standard time, I received a call from Mr. Alvaro **. It should be noted that "This" young man represented Westlake in a "Very Professional" manner, none like I have experienced with this company. Let it be known to Westlake Financial that Mr. Alvaro ** is a hidden figure within their company!!!! Ms. Earnetta ** San Antonio, TX

Marvin, CSR, He explained the process clearly and thoroughly. My car was stolen and Insurance company pay off was still pending- therefore my account was still open. Marvin was patience, informative and caring. He explained in details the situation and the process. I hope there would be many more like Marvin as CSR at Westlake! He is outstanding with customer service skills!

Ms. ** displayed professionalism, courtesy, knowledge about the subject matter and was very patience. She made my experience joyful. One doesn't expect those qualities in today's world. Coming from a financial background, customers can bear down on an individual and not know the facts or did not look at the notes on the account prior to their engagement. Mary asked specific questions and handled a couple of issues for me. I appreciate her quality of work greatly.

My last couple experience had me excited enough to right a review. These representatives are pretty amazing. I learned things that could help me out in the future and it shows this company does care about its customers. Thank you so much “Milton” at Westlake Financial Services.

I called in and I had one of the best experiences as a long time customer. The agent was very respectful and informative, We even laughed about life. One of the best loan companies I have dealt with, and also they are very understandable. Thank you Westlake Financial.

I needed to change the due date for my loan payment and it was a simple, painless process. The customer service representative was soft spoken and pleasant. The whole process took me about 3 minutes, including hold time to speak to a live person.

Had a loan through another company and bought 2 yrs and somehow Westlake Financial took over my loan. All was good and I was in good standing with all my payments on time. Until the last month of payments. I had my Jan payment come out. Then I receive a call from Westlake that I still owe $860 and I was late. I was frustrated as a $346 monthly payment just came out and was under the impression the other 2 payments were for Feb and March. Well I was wrong they said the end of my loan was in Jan. Well Westlake when you took over my loan no one explained this to me. I set up a payment for the same week and another payment 2 weeks later.

The second representative that I spoke to today was awesome he reassured me that two payments will not be taken out of my account per I received two separate emails stating one was reoccurring and one was made to their system. The Starks representative was horrible he was on a sure he was contradicting in his answers he disconnected the line on me after asking a waiting for a supervisor for over 20 minutes this would be my first payment for this accounts this is a newly opened account and now I’m feeling like this may not be the right fit for me but I do want to thank the second agent who was awesome and he just made me feel a little bit comp more comfortable about the situation but I am very leery about this company.

Santiago listened to my concerns and discussed all option to rectify the situation for my account. He asked why my account was delinquent instead of just trying to force a payment. Then, he listened and showed understanding and concern for my situation. Ultimately, we found a solution to get the account back on track.

There was a car purchase in my name and there were fake check stubs that were given in my name. I spoke with them. Told them they still allow this long to go through even the dealership that they long went through with which is classic cars LLC. They all wear this fake pay stub that was given Imani. I asked them to remove my name off of loan with the other person, both the car dealership and this bank is aware of it this is fraud. Identity theft and is called to be a prison or fined or jailed and I'm not a part of that scale.

It's a different world we live in now. Unfortunately we are losing that connection to a customer from a business which can be rewarding to any company with a forever client. This kind of satisfaction a customer gets will also generate referrals for additional accounts/revenue. Wilshire Financial employee Jarius went above and beyond to have an empathetic ear to my situation. He never falter from extending first rate customer service by explaining all my current options available as well as new options I would have upon follow up and completion of making my account current. Highly recommend that whatever this company saw as in potential of this young man they try and duplicate with all employees. GOOD JOB SIR!

They gave us good service and was very patient. They really helped us find the van we needed. The guy we worked with was very kind and didn’t get frustrated at us when looking for a van cargo. It was overall a good experience.

When you call customer service or financial services, expect very long wait times and your call to be transferred to various departments that have nothing to do with what you need. It seems that no one can help you but put you on hold for long periods. I called Westlake to see about getting a pre-owned car financed since my credit has issues but spent 5 hours on hold. After 3 days of calling, I have yet to be able to reach anyone. I guess Westlake figures that desperate people like me will put up with any form of abuse they can dish out.

They are always willing to help as long as you call. I’ve never Had a bad experience with billing or customer service. I like that you get a grace period and that they call when needed. Nothing bad to say.

I received a letter from Westlake Financial on Dec 23, 2021, that was written on the Dec 22, 2021. Mind you this is 3 Calendar Days before Christmas and mind you I have four kids and my father caught Covid 19, which caused his dementia to progress so bad that he was sent to the hospital the day after Christmas. Also, I was only 548.00 past due but had been touching base with Westlake as I have in past about payment arrangements. So, this morning at 330AM my car was repossessed...New Year Eve! I can't believe and never would have thought that these people would do such a thing during the holidays to really put the icing on the cake to how my Month is going. I was outside the second the repo man was backing in driveway with my four-year-old son. I pleaded for him to come back another day but nope I was screwed and that's just putting it lightly.

Maria makes me feel like I’m talking to a friend and not a robot. She makes the experience personable yet still professional. It’s a delight to speak with her when she calls. One of the best experiences I’ve experienced so far in my life.

If you want to be mislead and lied to deal with them. I will never do business with this company again. One more payment away from never talking with them again. They don't sensor your card info during a call in, because they are able to read it back to you. The agents are rude and the supervisor was nice but tried to brush pass my concern. I had to bring it back to her attention how I was treated by the agent. I understand people are all going through things, but not knowing how to take a credit card properly and interrupting customers isn't going to sharpen those skills. I am afraid they will steal my information at this point. That's what level of professionalism you're dealing with, with West Lake.

The worker was really nice, he answered all of my questions. Even offered to help me more and made sure everything was clear. The Phone call did not go on for too long, my issues were resolved very quickly, and in the Best way possible.

Danny ** went above and beyond with exceptional service. I have had issues in the past with this company and he helped turn around my thoughts. He helped me through a difficult time right before the holidays.

I am not leaving a review for the company because many representatives were very rude, dishonest, and disrespectful. The supervisor was not helpful or informative. He lied. I ONLY want to thank Kennetta for doing a good job. She was very understanding and took her time out to help. Very nice, polite, and informative. If I can only can and request for her I would.

Caprisha has the best customer service she deserves a raise. I had a problem with my account and she got everything situated. Put me at ease. She answered all my questions, paid my bill and sync my new account. She went above and beyond. Thank you!

My car was impounded for 30 days mandatory and it was picked up by Westlake Financial 4 days prior to the 30 days. I had no knowing so when I went to grab my vehicle it wasn’t there I had to call another towing agency to figure out my car was taken to another lot to be sold eventually in a auction. I was livid because I never missed a payment or anything. They just stole my car right under me and I had to call them to figure it out and I had to pay them the storage and tow fees for both the first tow when I got in trouble and the tow for when they pick it up for no reason to be sold. All together I paid 2,170 because that’s what I was told I needed to pay to clear the debt. It took about three days just for my money to go through to them. They even asked to pay through Money Gram so it’s faster and nothing changed. I still waited.

Very good to deal with, very friendly. I would recommend 100% every time you contact they go over and beyond to assist on every need. Finally I paid off and they congratulate on this process. Thanks Westlake.

My agent was very helpful, he explained everything to me regarding the expansion and deferred payment options and the breakdown. I'm grateful, Thank you for making an uncomfortable situation smooth and understanding.

Just to take back my original review if I could give Ryan B 0 stars I would. This man lied to me in order to get more money out of me on loan that was opened back in 2013 and was paid off and updated on my credit report. I had to fork over 2700.00 after I was quoted 2400.00. It wasn’t about the money. It is principle and the integrity of this company. Thank God I will never have to use them again since my credit has improved and I can get better financing rates.

My daughter took a loan out for a vehicle. The interest rate was so extremely high that we as her parents decided to help her and pay it off. We called Westlake Financial Services in Los Angeles, CA and got a payoff amount. We paid the complete payoff amount and was told that it was completely paid off, the account was closed and that the title would be sent within 3 weeks. The next day, I checked the website (called the company as well) and it still indicated that the account was not closed and that we owed more money to pay it off. We paid the new payoff amount and we were again told that it was closed and paid off and that the title would be sent and we'll receive it within 3 weeks. The next day, the same thing happened where the website and the agent indicated we still owed money even though we paid the payoff amount quoted to us by the agent and the website.

They cost me a good sum of money. I wouldn't recommend this to my worst enemy. If you want to get robbed choose this company. They approved and I lost my money on a hold. Their interest is insane. They should be shut down for being so crooked.

I want to thank him, for understanding that I'm a first time buyer and really didn't understand my loan and I was really upset. And even though I was upset he was level headed and understanding and didn't mind taking the time out to explain everything to me even though my frustrations was being taken out on him. He remained professional and understanding through the whole conversation. So I just want to say a big thank you.

Ryan B. Did an amazing job with closing out my loan. He was very knowledgeable and set expectations that were realistic he never led me and found a way to help me save money with my final payment!!! Thank You Ryan once again It’s Ryan B for me!!!

I had a Dispute, John help me understand and heard my issues And concerns and treated me as a customer rep should. I have had bad experiences in the past, he made for that. I really appreciate the time he took And also remaining professional at all times

Like many others right now, I am struggling. I needed help with my car note. So I called. The first call didn't go well, I was left sitting on hold for almost an hour. I called back and got a wonderful lady who took care of my situation. She was a huge help to me today. I need to keep my car so I can get to work. She made it so that would happen. Her name was Johnavel. She was great. I've had no issues with my loan with Westlake. I'm thankful for them. And my car.

This company is by far the worst company you can possibly go with. Absolutely terrible and I’m sorry for the people who go stuck with them. Make sure to record the customer service calls yourself cause all they do is lie.

I purchased a car July 2021, my 1st payment came due when I got sick with COVID on Aug 1, so I was off and wasn’t able to make the payment. I called explaining they said they will document it. They turn my loan back to the dealership and they took my car. I made my Aug payment in Sept and my Sept payment, Oct payment and Nov they took my car. Is this right when I was sick and wasn’t able to make my payment.

After almost a week of no one knowing what to do or how to help. Caprisha was efficiently able to help me in a matter of minutes. Prior I had made several phone calls, put on hold & transferred, and left with more questions. However, Caprisha resolved this issue excellently.

If you ever wondered what it would be like if the DMV ever did auto financing, welcome to Westlake Financial. To start with their loan origination costs are through the roof, so on a $10,000 loan, expect about $1500 in loan fees. If that wasn't enough fleecing, they pitch their SecureOne Warranty, which isn't worth the paper its written on. Read the fine print, but the warranty doesn't even start until you hit 1000 miles. Once you get above 1000 miles, don't expect them to pay on any claim, first they make it difficult for your auto mechanic to even file a claim (in our case AAMCO Transmission).

I must say I never expected such A plus customer service! First of all, getting to speak to a live agent was very quick and when the agent came on the line he was extremely patient and helpful. They actually gave me a grace period without a fee and I was informed that all I gave to do is reach out before my due date. Nowhere in this country would those money guzzlers (banks) would this happen? I am a customer for life. Thank you!

Kelly was amazing with her customer service!! She was nice and got straight to the point and helped me with my billing experience, usually people are rude in the morning but she was great. She got me on the phone and off quickly and efficiently.

WLF the worst. They just repo my truck 58 days past due. $475 to repo it. Rip off, I've been running late since covid. No mercy at this high interest institution, consider other options when it comes to a car loan...A great way to ruin my weekend.

Simple inquiry call. Nice and informative. Thanks. However, the ineffectiveness of the My account setup is very disappointing for those who would like to get access as soon as possible. The delay makes it seem as though my lease process was rushed or the company simply has server, IT, infrastructure issues that its competition may excel in.

Westlake Financial employees that answer the phones and deal with their clients are totally disrespectful and have one thing on their minds to get their payments and have a hard time listening. I was receiving a buyback from Nissan and the Warranties and GAP money was returned to Westlake because they have the lien on the car 2019 Nissan Kicks. When I called Westlake to confirm that they had my money and reminded them they had cashed the checks they kept insisting they did not have the money. After two hours of haggling with them and sending them copies of the cashed checks all of a sudden they admitted to having them. The same goes for the buyout from Nissan. A $19,000 was sent to Westlake and they have no records of receiving the check.

Lisa ** was wonderful, she help me out with all my needs. Westlake Financial Services have great staff. They will help you out with any questions you have, I recommend this company for any financial services.

I needed an extension due to covid. What the company did instead was skip the payment altogether and added it to the end of my contract with no additional fees. This allowed me time to get back on my feet

I spoke with Caprisha about issues I had with my account and she helped me clear things up. It went Quick, smooth, and easy. Thank you Caprisha for all your help! I wish everyone in the customer service world would be more like you.

My customer rep was very helpful. Edgar ** was amazing. I received a phone call from him and guided me through the process with ease. Been with Westlake for about three years now and anytime I’ve needed anything they responded right away.

Keli was polite and quickly helped to solve the issue at hand. This was probably the best experience that I’ve had with any company over the phone. I would strongly recommend using this company, if for no other reason than the customer service.

On September 6, 2021 I attempted to purchase a 2014 Lexus IS250 from All Star Motors in Daly City, CA. I went in with a preapproved loan from Westlake Financial; during the purchasing, All Star again ran my credit through other financial companies without my permission. Upon loan approval from Westlake, All Star tacked another $5000 onto the purchase price, claiming that Westlake added this additional fee due to my loan being subprime; I signed the paperwork, but told the dealer that I would be calling Westlake to verify this fee & never placed the down payment or took possession of the car.

Kelly is awesome, company is very understanding. Very professional.. I'm glad I'm doing business with them. Kelly is outstanding and very good at what she does there, I'm blessed to have an understanding company to do business with them.

John ** went above and beyond to help me! He is the best. He was polite and made sure to answer any questions I had. He also found multiple solutions to some problems I was having! Thank you for changing my life John!

I had the pleasure of speaking with John in regards to requesting a payment due date change on my auto loan. He had my due date changed and autopay updated to the new date within 5 minutes. Wonderful customer service.

The Lady who helped me was great and kind... She is very cool.. My note for Her is 10. Her name I do believe is Jhon.. And besides all the people in Westlake are always very kind.. Every time I ask....

Yolanda was Very pleasant, courteous, understanding and helpful with my car loan to make sure that employment was updated and my dates were correct, when I needed to extend my payment due to employment change. She even went the extra distance to check with the supervisor and confirm my loan. Thank you for the awesome service!!

Kelly helped me switch my address, phone number and account number! She was extremely nice and helpful. I highly recommend Westlake Financial. They have helped me with all of my car loan needs and have been extremely nice and helpful every time.

I went thru different agents up to now. When I say my acct was messed up it was a mess. Ryan B. turn my stress into less stress. I will give Ryan B 100 stars if it was up there. Great customer service and very understanding on something he just took over.

I am not one to deal with reviews, BUT this one definitely deserves a review. So back in September someone stoled my wallet and I legit lost everything. I contacted Westlake Financial every other day to keep them updated on what was going on. My bank was moving my money to a different bank and sending me new cards. I was told to pay on the 7th of OCTOBER! And which I did. I did not receive a phone call from Westlake regarding my payment, That it did not go through, instead I was told they did not want to do business with me anymore because I failed to make a payment all because of my situation! I have no family out here in San Diego, I am all ALONE! So I explained the situation and got a rude response. I believe that they don’t value their customers and don’t understand that situations due happen In real life. I wanted another chance in paying them what was owed but they didn’t care about it! My bank put a restriction on my account due to them thinking it was fraud and I wanted to make it right by making the payment due to my bank and they weren’t understanding, BUT just rude. I wouldn’t dare do business with a company who doesn’t understand that stuff happens.

I enjoyed my experience working with Roque at Westlake Financial. He was very Professional and I received all the information I needed to know and to stay ahead. Process was very smooth and easy! He takes his job serious. Thanks.

John was very informative and welcoming to me. He answered all my questions and did so in a very kind way. I just became a member of Westlake Financial and based off my call with John, I am very impressed.

John Rey at Westlake Financial was great. I just bought a car & he helped me to understand the process in understanding how my loan would work. The in & outs of my car loan. When, how & the due date of my loan. Thank you John & Westlake Financial.

Customer Service fixed account information that I put in incorrectly. And they were very patient and efficient. The event contacted me to make sure the information was correct. Thank you Westlake Financial!!

Westlake Financial is a scam. The Gap insurance I have been calling back and forth trying to get the remaining balance of my loan paid off is actually an entity of Westlake! So why is it taking so long for the Gap insurance to pay Westlake Financial if they are affiliated? This has gone on long enough. I feel like they are prolonging my case so that it will expire and I won't be entitled to that payment. I paid $900 for this device and it has done nothing but given me HELL!

Kelly at Westlake Financial services was professional and helped me through the problems I was having, and was wonderful in providing me with all the necessary information to get me situated in a timely manner and was one of the better calls from a financial institution.

The customer service Katia ** provided was exceptional made everything so easy to complete my process for my new car thanks again. I would recommend Westlake Financial to any person that wants to have a very easy process.

My experience with Jaime ** has been amazing. Some of the best service I have ever experienced. Thank you! Jamie is very knowledgeable and really professional. He was able to explain and answered any questions I had!

Having run into financial hardship, I contacted Westlake Financial to see if I could extend my loan, as payment for the month was not possible. The Representative I spoke with, John Rey was not only helpful, but courteous and considerate of my situation. He offered me an alternative to my original request that not only saved me some money but also didn't adversely affect the terms of my loan. I can't express my appreciation for the help I was given.

Thank you. John did a great job at de-escalating my call. I was so upset from the previous rep. But he was awesome and also resolved my issue. Thank you again John for your knowledge and level of patience with dealing with upset customers.

She was able to clear up and questions I had. She’s clear and simple! Was able to help me with anything and had great patience. She also explained everything thoroughly and it was simple for me to understand her.

I had a few changes I needed to make to my bill on my account today. I was a bit confused on what to do, but I received great insight and a wonderful customer service experience from John. Thank you for your help.

Kelly at Westlake Financial was a dream to work with this morning. Caring, compassionate, helpful and knowledgeable and I absolutely enjoy being a customer of Westlake when I receive customer service of this caliber.

WestLake Financial great company to do business with. Great customer service and believe in helping. I can always count on them with an extension when I called on them so I appreciate them and their gratitude. Thanks again Taffany **.

My vehicle was paid off in May of 2021. It is now September 25th. I have not received my title. I’ve called numerous times and no one has helped to resolve the issue. If this is normal protocol for their services, consumer beware.

Was satisfied with service. Sorry can’t member name but he helped me out and made my day. Thank you and helpful with everything and explaining everything and really awesome and friendly attitude. Good job.

I used Westlake to finance my vehicle. From start to finish was seamless. I had no problems at all getting a live agent when I had questions which was my favorite part. It helped me build my credit. The agents were always knowledgeable and helpful. I would definitely recommend this company and work with them again in the future.

I needed help paying my car payment and Roque was the one to help me with my payment and he was very patient and kind with me. I’ve never had problems with Westlake Financial. They have always been very understanding and helpful company.

Called to make a payment and Jaime was very personable and helpful. Got my payment done smoothly and quickly but also took the time to just have a friendly conversation and give me additional helpful information!

I had some issues I needed taken care of and the representative took care of everything. He was also very kind and understanding and patient. That is one of the best qualities a representative can have.

Jermaine ** was very knowledgeable, helpful, respectful, and courteous when helping me with my situation. He provided me with all the information I need it. Awesome call experience. Definitely wasn't expecting a friendly Representative.

The phone rep. was quick in helping & which allowed me to go about my day. He addressed all of my concerns after making sure that I was up to date with the information pertaining to my account. Over 10 out of 10 for a company.

Experience was very good. The lady was very professional and patience with me. She broke everything down. She listen to me and very understanding. I rate her 5 stars. Good work ethic. Very good. She did good.

I called today regarding a very old account. S/W ** he was very nice, professional and willing to go the extra mile. He provided all the account details which made the process so much easier. My account is paid in full. Thank you, ** and keep up the awesome work.

John ** was great! He was pleasant and empathetic to my needs. I wish I could get him every time I call. I was stressed about calling and not sure how the call would but I swear he made it so easy for me. I’m stress-free!

I refinanced my vehicle through Westlake in 2020. Of course due to COVID I was late on my first 2 payments of 2021 by 30 days a piece & subsequently was able to get myself back on track due to work picking back up with my small business. I’ve been consistent with making my payments, but ran into an issue with the corporate office. I requested a goodwill adjustment for at least 1 of my late payments to be forgiven by mail, Westlake ignored the letter I mailed out back in July so I emailed the letter to customer service in August & got a reply back from the representative saying that corporate denied my request.

Kelly was the best agent ever! We need more people like her that love her job. Was so pleasant on phone call. Could had talk to her all day. She is the best. Awesome job! I will look to ask for her when I call Westlake financial.

Clear and concise and immediately resolved my issues! Super nice guy, thanks Roque! Completely relieved of all my stressors thanks to your employee. Super super awesome, really helped me out. Y’all are great.

The Rep took care of me. Was very professional. Very helpful informing me and helping me with all my questions and request. The way she explain to me was very easy to understand. I really do appreciate the way I was taken care of.

I paid my car off on a Saturday. I have been awaiting my title/lien release's arrival in the mail for longer than I'd expect based on the guidelines of release for my state and average mail times. I called them to ask about when they had mailed it out and they told me it was done on the day I paid it off. This only worried me further because it really made me believe I was waiting an abnormal amount of time to receive it, adding two days to my previously thought window. I began getting frustrated that it hadn't arrived, so I emailed customer service with no response- ever. I found this to be rather discouraging. Why have a customer service email as an option for communication if no response of any kind will be given? Of course, I know mail shipping, processing, and delivery times are out of the company's control, but it would have been nice to have more detailed updates and certainly better assistance and communication.

Yolanda help me conduct my payoff payment. Excellent service and friendly. Very knowledgeable on the area and help me find an alternative after my bank declined my card due to daily limits on my card.

When I purchased my last car it was because I had an 11 year old car. I had already paid off 4 other cars without any issues on payments. Simply because I am a student with loans, I got nailed for 15.% interest. OK. I know I can pay the car off early. No - they will not let that happen. In the past 30 days, I put in over 800.00 in payments and my principal did not even go down by 200.00. The math does not even make sense. To make the situation worse, I should be ahead of my payments so my bill this month was zero. Last month, my bill was 2.00 and I paid 402. But, somehow, I was charged over 115.00 in interest. I have been making payments on this car for over 3 years. Last year I even made a 1,000 payment and still, my principal did not seem to go down. Every month I make extra payments. I make extra payments onto of extra payments and magically, I am not ahead of my payments. This company needs to be closed down.

I had doubts about the correct information of my automatic payment account and Ms. ** gave me the peace of mind that everything is correct. I verify and it allowed me to confirm that information very quickly.

Hello my Christian and I was on a call with Westlake Financial and the man helping me was named John ** at Westlake Financial and was incredibly helpful. He helped me get the information I needed quickly and was very nice with no issues throughout the experience.

I felt so welcomed and helped especially because I had just spoke to someone right before him who completely ignored me. So I had to hang up and call again. Jesus is awesome. He should get a raise. Very helpful.

I fell ill, my work hours were reduced, and I was in a car accident causing me to miss monthly payments. I spoke with Je'sus today and he worked out an extension for me. He accepted a partial payment and worked with me to keep my vehicle from possibly being reposessed.

I returned a call and explained my situation to the rep Isaiah and he provided me with information that helped me. He used patience and was more helpful than any other rep I had spoken to previously. I appreciate great customer service especially when I’m frustrated. The rep help me and eased my frustration.

I emailed in a question about updating my insurance on file. It said I could expect a response in 3-10 business days. Within 20 minutes top Gabriela J. ** got in contact via email and phone. I was amazed at the response time. And I hadn't gotten around to replying to her email so she called me and made the process even easier for me. Instead of having to send the documents in online I was able to just give her the details over the phone and she took care of the rest. Westlake has made this process of buying my first car feel so easy. There isn't any other financial group I will work with in the future other than them. Thank you Westlake for making things easy and a big thank you to Gabriela **. You rock!!

They know how to working with peoples and help in the same time, in special Denell ** showed professionalism and pleasure, involvement in working with people and good deals. For sure I will work on the future them. Thank you Westlake Financing and thank you Denell **.

To apply for Westlake Financial's auto loan was fast and easy. I have good credit and was approved right away. I was a little surprised about the 7.9% interest rate but it didn't amount to an unreasonable total. I was assured that if I used Westlake Financial again the interest rate would be half of the current percentage rate.

Ariel was very friendly. He made me feel comfortable as I was speaking to him regarding my payment. Hopefully everyone will get a chance to speak with him. I truly appreciate the Excellent service I received from Ariel!!

My experience was just great. I just settled my debt of $3911.38 for $782.11. Such a great company. Thank you Westlake. I want it also thank Garland who provide me with the best service and was very Patient with me.

I had to pay for a major car repair and asked for payment to go to back of balance. They told me it was approved but never approved it. I've called all month and they have hung up on me several times.

The lady was very professional. She broke everything down I asked without getting an attitude. She helped me in everything breaking down my payments so it can be easy for me to pay on time. She was a help.

I want to thank the staff at Westlake for allowing me to purchase from them and then being able to pay my car off. They were very professional and was able to handle all my concerns and issues. And for John ** was very kind at helping me handle my payoff I give him 5 stars, thank you all. I am done. YAHHH.