Westlake Financial Reviews

My experience was great! Mike ** was truly helpful and nice. I recommend using Westlake Financial portfolio for auto loan. They were very understanding and nice. I would refer this company to my family members and friends.

Westlake financial is horrible. Our auto loan was paid in full and we needed the title to sell the vehicle. It took them 6 weeks to send it. We called 7 times each time being told entirely something different. We were first told it was already in the mail then told it would take 2 weeks then told 5 other things. I would avoid this financial company all together.

Customer service is a joke, they charge extremely I would say illegal high interest rates. But they are very great at collecting money but when it comes to help, all you would hear is, I'm sorry I can't help. Very disappointed they take advantage of people. Must be investigated and potentially shut down.

This fraudulent bank (Westlake) deals with scandalous contracts that makes it hard to get out of. This bank is located in Los Angelos which is operated out of a suite. This banks also provides false gap insurance to buyers and once you pay off your whole purchase they will not overturn the title to your vehicle. This place deals with harassment of its customers to pay even after you return your vehicle. They will text, email, and mail you multiple times telling you that they bought the contract to your car and that you have to sign another contract to pay them. When I received calls from Westlake it was always the same person that would contact me. It’s mind bothering and depressing and it seems hard to get rid of these people. Fraud fraud fraud.

A mobility van was financed through Westlake. Unfortunately, the van was no longer needed and sold back to the company it was purchased from. When the auto payment was canceled, Westlake took a car payment anyways. They were informed that the vehicle was sold back to the mobility company. However the mobility company didn’t pay the car off before the car payment was due.

Kelly G is amazing. She has such helpful support and will get you exactly where you need to be. She also knows a lot of info in her work experience and is amazingly brilliant and helped me in any way possible.

My car experience was a professional and respectfuI. would lo like to thank Mr. David ** for all his awesome service at all times. I as a customer appreciate great customer service. Thank you Westlake Financial.

I am very thankful for Ryan **. I have had Westlake for many years but I owed them money. He is the first person who actually helped me create a payment plan that worked for me and was kind during the process. I use to dread calling in and speaking to someone because I honestly had never had a good experience. But Ryan changed my view on the company. So thank you for all of your help Ryan!

I worked with an agent named Garland **. He was not only helpful and efficient in helping me resolve my business, but he shared a personal experience regarding the passing of his mother. My mother passed from COVID-19 and I am grieving. Garland's mother passed two years ago and he told me that he understood how hard it is. He gave me an analogy saying the God was simply calling His child home, just like we as parents call our children to come home from playdates, etc. The analogy gave me a new perspective and made me smile. He is a great person and an excellent customer service representative. Companies need more representatives like him who understand what people are going through. He helped me not only resolve a debt, but most importantly I accepted his guidance as a message from God, to let me know that although it is hard, everything is going to be alright!

I this is the 2nd car that is financed by Westlake. currently already have an existing loan with them, which I pay through their app online. I recently purchased another vehicle and unfortunately ended up being financed again with Westlake. In my humble opinion, and I’ve had many car loans in the past, find them that absolute worst company. No advocacy for the lender at all! And no one seems to know what’s going on there. So, trying to pay online but I see no Avenue on the app to add another loan. I call them 3 times to get direction. The first 2 representatives say it can’t be done. The 3rd rep tells me it can be done and gives me direction. It took 3 people to get the right answer and if I hadn’t pursued, I never would have known. Thank God there was one person there with an ounce of brains! If you are choosing a lender, I would not recommend them.

Crystal ** was patient, professional, articulate, showed compassion and assisted in every way possible to lighten the burden of an unfortunate situation. She gave excellent customer service. Outstanding.

Ryan ** in their customer service department has changed my mind about customer service single handedly. He went above and beyond, explained everything and was glad to answer any and all of our questions and concerns. He treated me and my family's situation with understanding and compassion and used all of the tools at his disposal to help us come to a resolution.

I purchased a Nissan Altima last November 2020 and purchased an extended warranty. I was charged over 1,200 for it and NEVER USED it!! I had way too many minor problems with this vehicle and I did not keep it long as the owner of the car lot bought it back in March of 2021 and I haven't touched it since! I was driving several different loaner cars. And now that I have requested a refund of this warranty contract, they only issued me a check for a little over $200!!! What? ** They said it was based off the ending mileage. I did not drive it hardly and then they INSULT me with $200!! STAY AWAY FROM THESE VULTURES!! I WILL PAY MY CAR NOTE OFF AND NEVER USE THIS FINANCE COMPANY AGAIN!!!

Have used them for 3 car loans thus far and will definitely be using them again for future loans. Thank you Ariel ** for outstanding customer service and support. If I have a problem or issue with anything regarding my account they immediately find ways to work it out.

I purchased a truck Financed through Westlake last year. I paid it off early never missing a payment. I initially received incorrect paperwork for the dmv to register my car. This had seemed to be worked out, however I cannot get my title due to lack of customer service resolutions. I’ve called several times with no success. I’ve contacted them at least 7 times trying to resolve this issue and I get the same exact scripted lines with no results. I can’t register my truck nor can I sell it as Westland won’t dealer the title. I only have one choice left and that to seek legal representation.

Beware potential customer. You are prequalified and then sent to dealerships who will lie and tell you they don’t deal with Westlake Financial. It is not your credit report it is then a scam. I have been trying to resolve an issue with a discrepancy with regard to my application for a car loan with Westlake Financial. I was informed that the paperwork that was faxed over by the lien holder to your office was not given to Westlake. In addition, there was never an application at Westlake submitted by your dealership at all. I had to forward a copy myself and also my credit reports shows I have 2 auto loans when I do not. I have proof of these discrepancies.

I had an experience that needed a supervisor overseer and when I called and spoke with this particular supervisor Mr. Michael ** he was kind and took care of my concerns, I felt comfortable and I felt like my issue was heard and resolved.

May 20th, 2021 miss Barbara helped me so fast and accurately! After being call avoided on my first call and then sent straight to the survey after being placed on hold on my second call, she was able to finally assist me! Thankful for great associates, I even went and took an extra mile to make a review here for her! Thank her and raise her for me!!!

I paid my loan off in May 2020 yet Westlake Financial did not report it paid until last week and it was only done then because I am looking to purchase a new vehicle. When I called them to check on another loan I was told I still owed $1,000.00 but I had paperwork in hand saying paid in full. I could not understand why my credit score was so low but now I know!

I was helped by the delightful Kelly D. She helped me set up everything to keep my payments going during these times and made me laugh. She helped me extend my pay date and figure out future payments.

I been a customer for over 3 years, I am almost finish with my vehicle loan!!! A teller name Maria ** refuses to give ID teller number was very rude. I talk with Isaiah **. He also was very polite, professional in giving me the information I ask for to pay off my vehicle!!! Please keep those kind of people to represent Westlake Financial!!!

This is shocking. I cant believe Westlake Financial let the dealers get away with this. MacAuto sold me a lemon. Ongoing issues with Check Engine and its light keeps blinking. I purchased 2010 Jeep Liberty 4x4 Feb 27, 2020. And 1 1/2 weeks later, the problem started. I took it back a few times and still the "Engine Light" popped up after picking it up a few times during COVID pandemic and drove to dental appts in Fontana when he closed up the shop in mid-March 2020 to May 2020 so it ruined the 30 days warranty. I was upset. So I had to leave it at home due to hectic work at Amazon using my old 97 Jeep GCL. But the rain and coldness started so I called and he said nothing he can do since warranty was over 5 mos but to see what it needs. Wth.

This is ridiculous. I signed a contract for Pelican Auto in 8/2016 and made my first payment in 10/16 and proceeded to have on time payments each month until 2/2018. On 3/16/2018 I received an email that my loan had been transferred to Westlake as of 3/15/2018. I then faithfully paid every bill on time up through 3/2020. That month I lost my job due to COVID.

I had the pleasure (And it's not the first time. I wish I could recall the woman I spoke with the time before this one...) of talking with Christopher ** today. He had some bad news for me. I explained to him my dilemma and, I assume he was in contact with his supervisor at the time (whom I'd also like to thank) he listened, asked how I was doing now and we came to an arrangement that I'm happy with and I hope they are as well.

I received a call from a CSR about the last payment of my car, I usually make 365 and the last payment was over 800, which surprised me, I have made a payment of 400 and promise to make the rest very soon since it was a slap. I receive a call from a CSR, very rude and disrespectful, who doesn't listen to customer, insult, and threatening me because I was not able to provide him and exact date of when I will the last payment. Never experienced a such of bad quality customer service from this company ever, this CSR changed my point of view with the company.

Garland was super friendly, knowledgeable and got right to work for me. Felt comfortable the whole time. We need more loan officers and employees like Garland in the world. Only reason I’d return is service like that.

This was my first experience with Westlake Financial customer service and Jade was extremely proficient and went above and beyond to help me as well as providing knowledgeable advice to access my account in the future!! Very much appreciated!

I called in to resolve a dispute that had continued for several years. Solomon ** was knowledgeable, compassionate and offered the best solution to the issue. I was extremely pleased. He took out time to explain the pros and cons of each option open to me.

Westlake Financial is the Best institution I’ve ever had interaction with. Professional, courteous and helpful are the words I use to describe my experience with westlake financial, Every customer service experience has been great! But Dan was the Best!!!

In regards to working with Westlake Financial, my experience has lead me to consider legal action. The customer service representatives are extremely fouled and hang up when called upon for any information regarding my vehicles auto loan title, I believe there is fraud performed for I was not there in the process to consent to sign any paperwork regarding the vehicle and auto loan under my credit using my name. Every manager that I’ve spoken with have failed in every which way possible for guiding me on the right direction. They are incompetent, this business is hazardous as does pose a threat to anyone’s personal information. The amount of complaints that have been left for Westlake Financial should label as a warning to each and every individual to heed caution before working with Westlake Financial.

Joseph, a representative of the company called me today and help me with my payment and took the time to answer questions regarding how my contract works. He was a delight to speak with and very knowledgeable in his field. I wish every time I make a payment I can just speak with him directly. My perception of Westlake was pretty bad, but after speaking with Joseph, I can honestly say that he has made an impact and changed the way I perceive Westlake Financial. Thanks Joseph, keep up the great job! Who would have thought I would be very happy making a payment.

My father bought a car for my niece, his granddaughter and was financed through Westlake Financial. He passed away Jan 2nd 2021 due to COVID. My niece has continued paying the payments and the insurance. My mother called because they were taking out DOUBLE payments for each month in January and February, and blamed it on the auto pay! My mother, his wife of 43yrs (listed on death certificate) was told they would not deal with her at all and that she needed to surrender the car. She explained the situation to up to 4 representatives at the company still refusing to accept the paperwork we had and fix the issue because we were not my father! She finally got a supervisor who explained that even if we kept up with the payments and paid it off it would never be HERS because my dad was no longer alive and could not authorize it.

Payoff via telephone was pleasant. Agent I spoke with was very cooperative and pleasant. Company was easy to deal with. Website could use some improvement in respect to what you can do though. I would have preferred to make my payoff without the help of customer service which incurs an additional $5.00 fee.

Every single month I am Charged a NSF fee of $45 when I make the payment knowing I have the money. I have talked to customer service every month and I have yet to see anything done. My car payment is a different amount each month. They are definitely doing something shady.

As of today (Feb. 5th), in the last 4 months, Westlake Financial has on 3 different occasions withdrew anywhere from $700-$900 from my son's bank account, without his knowledge or prior authorization, claiming that he was past due. In each instance, his account was found to be current. Because of this, these unauthorized transactions caused his bank accounts to be frozen and a new debit card to be re-issued to him. This is a case of both identity fraud and bank fraud by a financial institution. If you are an auto dealer, you should NOT do business with Westlake Financial. If I could, I would rate them with ZERO stars.

Disappointed by this company time and time again. Wanted to refinance my loan to get a lower APR. My payment history is outstanding but was told, "We don't do that, sorry." I wanted to cancel the gap insurance. They don't do that either. The only thing these bozos do is hinder their clients at every turn. Do yourself a favor and take your business elsewhere.

Jasmaine S. provided the best customer service and provided the best solution to all my concerns. She made me feel like a very valuable customer and her support was not only helpful but professional. Definitely a great company!

We have had trouble with this company for months. They got a new system and would say our payment wasn’t in or late constantly, it would not update properly. We were late on a payment and at 15 days late our car got repossessed. Mind you, we were told we had 30 days to get caught up. I was going to have another check from my job during that time to get caught up but they took the car sooner. And now we are having to come up with 2 months worth of payments to get our car back. They even acknowledged it was their mistake but said they couldn’t do anything once it’s been towed. This is so unprofessional! This is a big company and to conduct themselves in such an unprofessional manner is not ok.

When I called I had been having multiple problems with my newest car loan to establish my new account to pay online. When ready to pay my first payment in December I could set up my new account because their data input person had entered my social security number incorrectly. So, my dealership resent the paperwork to Westlake again to correct. Then when attempting to register my new account for online payment again it would not go thru because it was still not corrected. I called in numerous times and was told to try again So, I tried again and still could not establish my account.

This gentleman man Mark ** has amazing customer service! He took the time, help me in my situation and I am very grateful for him. He made sure my account information was updated as well as my payment schedule!

Kennetta is a blessing. If this company wants to keep customers, keep Kennetta aboard. She's very professional, her customer service is exceptional. I've never been happy with this company's customer service but today she helped me. I had a genuine smile. It's been a few days since I smiled.

Medina Cars Ltd sold me a car with a dying transmission for 10,000. They told me my interest would be 21%, as of now they are charging me 55% interest taking more than half of my payments in interest. I have made 22 payments on my car and I still owe over 7,500 on my car. I can send my statements or recordings to anyone. I have recorded all my calls with Westlake Financial just like how they record all my calls. This company is stealing from me and I'm going to expose them. I already got screwed with a dying car and they want me to pay 20,000 for it. Please help me.

To the higher above Crystal pause went out of her way to help me during this trying times and made me feel comfortable and did resolve my issue. She is great and if there was more stars to give her I would. Thank you. Luis **

Every time I call they have been helpful. Never had an issue at all. I did have a few employees hang up but I called back and got someone else. They also have been helpful. Yes I do recommend Westlake. Top notch.

Westlake Financial has been instrumental in assisting my husband and I with our automobile financing needs, I want to give Hugo and Garland special thanks for their professional, friendly, and timely service!

My account payoff balance is never correct and I consistently pay more than required. When I asked for an itemized account of my payments, I was refused. Customer service had no reason, just no. Never again.

I previously purchased a vehicle with another finance company and had my loan moved to Westlake. From the day it was moved in August, it has been nothing but professional service. First, I never received any information from Westlake regarding the change although my previous finance company said they would be contacting me so I had to research them to find out what was going on. I then received a letter stating I needed to provide my insurance information because their system showed my insurance had lapsed. I have never had an insurance lapse in my life.

Worst experience ever. I got my car from Carite in Windsor Locks in September. They set me up with Westlake Financial for my loan and I regret not researching them beforehand. On November 20th, my car was rear ended when I hit my breaks to not hit a deer on the highway and my car was sent spiraling out into the opposite lane facing traffic and caught by a wired guard rail over a ditch. The car was completely totaled. On the 27th, a week later, my insurance reached out to Westlake with a settlement offer. They did not respond to my insurance until over a week later, on the day my interest grew putting my payoff quote over what Geico was offering.

Just awful service. My car was total loss after accident. For more than 5 weeks, the insurance company could not receive the correct data for the loan payment. And then, when the loan was closed, Westlake sent incorrect data to the credit bureaus with 60 days late payments and my credit score dropped by 114 points! And for 3 months now they have not been able to fix it. Support managers say different info every time, which contradicts each other. Just worst bank...

I tested positive for covid and asked for another extension and got denied. They are not lenient and they dont care. They keep adding fees and they repoed my vehicle for being 2 months behind when there are other companies that wait till 4 or 5 months before they repo. It's the holidays and during a pandemic you would think they would be more understanding and they aren't. Got hung up once by one representative and every time I speak to any of them they all say different things. It's never the same. I wouldn't recommend this company to anyone. Now it's gonna take even longer to pay off. I regret it. Do not use Westlake Financial. Worst decision ever.

I became laid off due to covid 19. I contacted Westlake Financial and they had given me the option to move one payment to the end of the loan. Westlake charged me $50 for the transaction and informed me that everything was taken care of. What a lie, had a negative report show up on my credit report that I was over thirty days late. Do not use this company for any loan.

The person who call me she’s really sweet. Love her experience and keep hiring people like Cristal. She’s excellent, happy, trusting her so much. I’m satisfied with her and I always wanna talk to her. Thanks.

Was able to settle my debt with Anthony **. Great guy, knowledgeable, patient, and straightforward with the process. Overall great experience with everything about my loan and car. Would definitely recommend him for any help that is needed. Thanks Anthony ** for your help.

Accounts are not secured - They don't require email address confirmation. Some fool with the same last as me incorrectly gave them my email address to set up an account. I've been receiving mail from Westlake about his account status ever since (billing statements, etc.) I've been nice enough to not go to the site and do a "forgot password" process, and called Westlake shortly after receiving the first email. They said the address would be removed. More than a month later I'm still getting the emails.

I had caught covid 19 and explained my financial situation to James ** a customer service representative at Westlake financial services and His kindness and expertise help me get back on track. My experience with him was the best service I've ever experienced and would highly recommend him to all my friends and family and I am thankful for what he does there to help customers get back on track. Also Garland ** was a big help in Restoring my account. Thank you Westlake financial for helping me get back on track.

By all means avoid this company when financing an auto loan! They are downright rude and unprofessional. I was once two days late on my payment and they called me six times in a 10hr period, six times!!! for 48hrs late. They refuse to help you in any way whatsoever. I finally was able to refinance with another company and even then they do not want to help you or the company that had to contact them who I went with on my refi. Good day Jackals!! So happy to be rid of you.

Customer service representative Cristal helped me to solve my issues with online access, very informative individual, answered all of my questions and recommended better options than I had before. Good attention to detail and did a great job with updating my information (there was a lot to fix). Very patient and polite. 10/10 Recommend!

Very very pleasant. In fact I will continue chosen and transact business with Westlake Financial company because of their efficiency and diligent staff. I will even continue to refer families, friends and relatives.

My agent was very understanding as far as what I needed to have done as far as making a payment. We all know at this time everyone is having a hard time with our obligations. Thank you agent Christal for your help.

I purchased a vehicle Westlake approved us for then did not honor the loan. We went with a different bank thinking we dodged a bullet after reading all the complaints on BBB website. We titled our vehicle thinking we are all good. Nope, Westlake put a lien on our vehicle when they have no legal claim to it. They will not provide me with a release of lien letter as they do not have records of our application from June. State will also accept a Affidavit of Non-Interest but alas, the people I spoke to including the supervisors do not even know what that is and are at loss with what to do. I cannot title my vehicle and they cannot even help with one simple letter. I just keep getting sent around in circles or just hung up on. Worst service ever. More than likely will have to solve legally as this company refuses to fix their own mistakes!

I cannot believe how much of a hassle this company is! Our first car payment was last week Friday! We had the money in the account waiting and waiting to be deducted! Which it wouldn’t deduct so we tried ourself to pay manually, it still didn’t deduct the money. So we just kept that account with money so that it could take out whenever it was ready. Even called the car place to let them know and screen recorded us trying to do it! Now today these people sends an email claiming we didn’t pay for the car payment and wants to charge us $20 fee for it? Are they crazy? I tried calling customer service 4 times! They answered and I someone in the background is clearly speaking and the person then hangs up. So disrespectful and unprofessional!

Ms. ** is the only lady I will deal with after my wife was told she would be arrested for GTA. Ms. ** took care of the problem by being a awesome lady. My wife has a brain injury class#4, they said can not work, has hard time talking and the gentleman who treated her like crap. She helped take away the problem. She is just awesome. She checks on my wife every time we talk and is always polite and sincere from the heart. She is a one of a kind in our book. Ms. ** Thank you so much...

Do not work with these guys. They are rude. Have no sense of humor on customer service, extra interest rate deducted from the monthly payment, this company was suggested to me by the auto dealer that I got my car from so I made a deal with them. But they never told me about the additional hidden interest rate change that they apply to your monthly payment on a daily basis without your permission and without informing you about it, I pay $246 monthly but more than 50% of it is cut out as Interest, I'm having to pay double the amount of what I signed up for, by the time I'll be done with the pay off amount I'll be paying double the worth of my car.

I needed information on car charges and etc. He helped me out and explained into further detail on ways I can handle the situation at hand. Ryan was extremely helpful and thorough with every aspect of my question.

Westlake Financial Services has the best financial service Representatives! I have had the best customer service with Sergio and I want to let everyone know that with his attitude, profession, also his patience has turned my bad day into a great day! I haven't had great customer service in so long but SERGIO did it! Thank you Westlake for hiring such a humble representative. -Daisy **

They really haven’t replied to customers with negative reviews, only positive ones and it’s not a good sign of the company. I have had issues with them recently where they say they will do one thing and then it never happens. It’s upsetting because we are in a pandemic. They should understand what they signed up for too. Don’t be a crook and screw over hard working people. If it is only one payment, be lenient, not liars.

I have almost always found representatives at Westlake to be helpful and professional. I have my car note with them and am glad I do. This morning Luis was very helpful and kind. I have been affected by the Covid 19 crisis and Westlake has worked with me throughout the crisis. I called today and spoke with a representative named Luis. I can’t tell you how much of a difference it makes to speak to someone who is understanding of a difficult situation. He was professional and empathetic. Truly a great phone rep for this company. Thanks Luis!

Had an auto loan for 5 years with this horrible greedy company. Down to my last payoff of $1400, however, during COVID my family was hit financially and I was not able to make the lump sum. I called to ask for a monthly plan in which the rep stated they had set me up for. Well, when I go to make the next payment, I notice the rep did not set me up for monthly and now I am late by 30 days. I make a payment with one more to go, but apparently they are still counting the days as late although I am paying. I check my credit only to see they have wrongfully reported. I ask them to correct the wrong credit reporting and for a goodwill adjustment on the "late" payment due to COVID and they did not! Still waiting on my pink slip... I really, really despise this company.

I have a 730 credit score. I do not understand why I got an 11.65% interest rate with West Lake Financial. This is for a used vehicle. 2011 Jeep Wrangler. Can someone help me? I was under the impression that it would be around 6% with that high of a credit score.

I was behind on payments because of mechanical issues on my vehicle. Crystal handled my case %100 to my satisfaction. Very nice to talk to. Very helpful. She helped me with future payments and helped me to keep my account out of collections.

Danny was the best customer service representative ever. He listened to me with patience and concern regarding my situation. He was very pleasant and helped me by expediting my issue to find a quick resolution that worked for us both. I would highly recommend reaching out to Danny for any issues if you wish to get a great experience with Westlake.

I have been a long time customer and due to Covid I asked to defer one monthly note to the end of my lease and requested documents for my registration sticker renewal. "Maria **" a supervisor was very short, did not have correct knowledge of my account and did not help me to her full compacity. She kept telling me to go to a DMV for my needs when I already did that and the issue was with my loan provider. I asked for another supervisor. She refused and said she is on vacation. I asked for a manager and she also said they weren't available. I asked her to review calls and my account due to every rep telling me opposite information. She stated she is too busy and will get to me eventually. I have been calling since Sept 3rd. It's Sept 17th. She did help me with my issues.

So regretting signing the car loan contract with Westlake. I've had my car for 9 month and to date my $300+ monthly payments haven't touched the principal balance. Beware people. When you're using Financing institutions be sure to research what country they are based out of. There is something not right here. I still haven't been able to talk to a manager. Only hear a person reading from some script in broken English. I'm so pissed.

I would suggest that all your personnel from your Customer Service and all your Management Personnel at that Office P.O. Box 76809 Los Angeles, CA 90054 NEED TO GET EDUCATED ON THE JOBS THEY DO. Every time we call at that office and tell them of our concern, NO ONE SEEM TO KNOW WHAT ACTUALLY THEY DO ON THEIR JOBS. Can not get straight answers. All we get are baloney answers...or their stupid questions of what we're communicating about. It is so frustrating to talk to anyone at that office...as far as I'm concern, these people don't need a job, they don't know their jobs. When I write to them, they claim they never receive my mail even when it is sent via USPS Priority Mail..EVEN MATTER OF FACT...you send a FAX and they claim they don't know anything about it. WOW....are these people on their jobs or what?

I did have a little trouble with their app although it was relatively easy to set up as well as navigate. I also had some trouble with setting up ACH payments. Not the greatest customer service on my first issue with Westlake Financial. However when clearing it up I did receive excellent customer service as well as pertinent information. Fingers crossed I do not have to go through the same issue. However if I do I hope I get the same care and help as I did my second time around. Again thank you Juan M. **. *NOTE* I am a fairly new customer but look forward to continuing my business with Westlake Financial.

I’ll like to thank Edwin A. in assisting/helping and guiding me to settle my ACH withdrawal authorization agreement FAQ’S for this month of Aug. He explained very clearly and easily to understand. Very patient and a good listener.. Thumbs up for this guy.

We are not happy customers. Our country is still suffering from a NATIONAL pandemic with the Coronavirus. We live in Queens, NY and are a family of 4, our two growing kids,12 and 13. My husband lost his job during the pandemic. He was owed back unemployment wages that he is still trying to collect. He recently just lost the supplemental assistance PUA as well. I am a public school teacher, who is now the sole contributor to all our expenses and livelihood.

This institution is a joke. SCAM, run. Will not recommend this institution to anyone for any reason.

I can't believe how amazing this finance company is. Every time I have needed to make a payment arrangement, they worked with me. This is the first time I don't fear calling my finance company. Casandra is beyond amazing! She provided me with options, and went way above & beyond in helping me bring my account current. I recommend Westlake Financial to everyone. I am so thankful to have them as my lender.

Our car has been financed through Westlake for since March 2019. We have been on time with our payments until covid hit. Called to make arrangements for April and were told they couldn't help us or work with us. Westlake never reports accurately or on time for the exception of our first late payment which they reported as soon as possible to our credit. There was a remark on our credit report that we were effected by a natural disaster. It was odd. Since we were trying to buy a house our mortgage lender pulled our credit and saw this remark, as did our bank and we have screenshots and hard copies of our credit with this remark. We figured it was their way of "helping". We paid it just after the 30 days late mark. A few weeks after paying it, that remark was removed and our credit dripped 100 points! While trying to buy a house. We couldn't buy and our rental lease was up.

Very helpful and knowledgeable of the programs offered and Alex went out of his way to help me to solve any issues that I had and made sure that I was happy with the resolution that we came to. Also told me what to do for future references.

Hard to deal with, they charge fees for paying by phone, they lag checks until extra fees are charged, they arbitrarily switch your bills to e-statements on you, plus you can't ever speak to an American. Beware predatory lenders.

I took a loan out with this Company in 2017 for 5000. When my Mom passed I am still paying 5000 in 2020. My vehicle was repossessed. I made the payment, verified they received it, and they still have my vehicle. They are loan sharks and prey on disabled and veterans, They are Loan Sharks.

I was approved for a loan but everything I wanted I had to make a down payment. If the price was 15,000 they would only cover 9,000. If it was 10,000 the would cover 7,000. 29,000 they covered 19,000. What good is a loan if I have to come up with 40% of the cost. If I could do that I wouldn't need a loan. Any loan I've ever got rather it be 10,000 or 5,000 that's what it was and if the price was over a few hundred that would be your down payment, to cover what the loan didn't but not this bank.

My car had been taken for repossession. I called because I have no clue what to do and how to get my car back. I have been lacking in communicating to them since splitting with my husband and he never informed me what was going on with the car, since he is the one who usually takes care of our car payments. However I did not receive a call about my car getting towed from my apartment parking lot. No one asked if we could remove our personal belongings like my kids' school backpacks or anything else we had in our vehicle.

This finance company is nothing like any other finance company I have had. Very disappointed and want out. I needed a deferral in June. I paid $50 to get one. I was approved and also offered a deferral for July but when I called to get one for July just so I can get caught up on all my bills due to lack of hours the Representative declined me and said 2 extensions could not be given. All I need is one more to get me back on track for August so I did a payment plan but it’s going to clash with my next payment that is due so a payment plan will not suit my needs. I may be on the verge of losing my car just because agents are not understanding when other financial places give 4 extensions per year. I work for Toyota Financial and we stop at 4 extensions. Westlake won’t even work with you! I need to pursue other options. This covid is out of my control & I'm paying for it.

My wife and I purchased a 2011 Dodge Ram 3500 through Arriba Motor out of Porter, Texas. After purchasing the truck 2 weeks later a rod started knocking. We have tried and tried to call these people but they won’t return phone calls or will they help us out in any kind of way. We left a call back number and still after 48 24 hours still no call back. They want a payment tomorrow Sunday. Our truck is in the shop and has been for the last month. Please don’t do business with these people. Save your money and find somewhere better.

Love Westlake Financial. Will do any future loans with them for sure. TY Eric for making the pay off quick and easy!! We love how this bank treats their customers and they all go above and beyond for their customers.

Got this loan a couple years ago and didn't realize how crappy their service is. Haven't been working because of COVID so I called to ask if they offered a deferred payment. My other car loan offer 2 months of deferred payments, which is a huge help. Westlake said that they did not offer those type of program. Really? Apart from charge an enormous amount of interest on your loans you can't help customers that have a good record of payment. Where are your morals and debt to society? As a business owner myself my customer's satisfaction is my priority but money seems to be yours. I wished I had the opportunity to investigate this company before I signed the load docs. What a disappointment!!!!

Westlake Financial Service reposed my truck on camera and the took it to Dezba assets recovery in West Babylon New York. When I went to Dezba they only gave me 2 clear bags with my property from the cab of the truck but not all my Art work that was locked inside the campers shell on the bed of the truck, they'd sent the truck to auction with my art work still in the back and I called, Westlake, Dezba and the auction yard that was 2 hours away from West Babylon. I asked them all to notify me before they sell the truck so I can get my art work but they went on and modified paperwork with the auction to do a fast sale. They got rid of 14 years worth of my art work valued close to $400 000. They would've gotten away with it but I won't stop fighting them till they pay me every penny for my artwork. Scammers.

I have made every payment on time. Every payment has been more than required. My interest rate has been raised higher during this time. This practice is illegal. My credit is not being reported accurately...

I had my car repoed and the tow company had absolutely no repo order from Westlake with them. When I called them they told me the loan had been discharged and they had sent me 3 notices March, April May 2020 in the middle of the pandemic and in LA which was shut down. None of those letters were received nor could they even verify that the letters had even gone out, nor could they verify that even emails had been sent out to also notify me. I had even sent them a change of address notice. The original loan had one amount and then it was lowered, but Westlake never sent new loan documents reflecting the lower payment and why. The receipt of the 600 payment was never recorded, but also never returned to my bank which would have actually covered what they claimed was not paid. It should be noted that no letter from Westlake ever has a date on it and if you do not save the envelope you will never know when it was sent date wise.

I’ve had my account with this company for 3 and a half years, have never missed a payment and every month they call to harass me about paying them. Now here recently I discover they stopped reporting my last 3 payments to the credit bureaus which totals to $1503. This company is a disgrace and practices like this are downright criminal. I called to get some answers, there are none and they claim my complaint will be sent to upper management. I intend on refinancing my loan with another company as this is just downright wrong and my credit and hard earned funds should not be jeopardized due to this company’s failure to manage their affairs.

Very helpful and professional Garland was thoughtful and helpful. He didn't make me feel horrible for making a late payment wonderful experience. Garland made small talk and was still very expedient. Thanks.

Hello Everyone. I would want to save your time with them by not purchasing a car with them or doing any type of business with this SCAMMING BANK. First of all thing they REPO my Bf car without letting us know. They won’t telling us they had done it until we told them we have cameras throughout the house. We were about to file a police report and that’s the other way they end up telling us but it took them so long to tell us and different representatives to tell us. On top of that they ask, "Why did you miss a payment." IT'S LIKE WTF? Why Are you asking if you all know what’s going on with this world and then you have dang courage to ask why? Please tell me you guys haven’t got COVID-19 or haven’t lost your job or got pay less because of this because you guys are so lucky to have that job still there to pay all bills.

I worked with Eduardo ** today. I needed help with understanding my loan and he walked me through everything. He even took the time to send me documents that would be of help to me. I recommend everyone to him! 10/10.

I have had exceptional customer service from the staff at Westlake Financial Services. Mirta ** and Carlos ** helped me through a complicated issue and I am very satisfied. They know how to attend to their customers. Great job!

This company is a scam. After 4 years of on time payments they continually hassle me via phone, email and mail even after arrangements have been made "which they never uphold". After the pandemic caused me to lose my job they issued a repossession on my car because my balance of LESS THAN $10. I was able to correct the problem only for them to still come and take my car over 1 late payment and a past due amount of $71 and change. They can have the car but I'm getting an attorney due to the repossession was unlawfully filed and needs to be removed from my credit report immediately.

I purchased a truck from a local dealership on 05/23/2019. I signed all my paperwork on that day in person and also declined GAP coverage. A few months after, I noticed that on my payments, there was an extra charge for GAP insurance. I have tried numerously to resolve this and get through to a customer service person to no avail, until today after over a year of trying to resolve this, I finally get someone and they tell me I cannot cancel my GAP because of my state law which for one is NOT true! She sends me a supposed copy of my GAP papers which was Docu Signed almost 2 mths later and NOT my initials nor how I sign or initial my forms. It was forged as I never received any forms after the original day especially any Docu Signs. I will be filing necessary complaints with my state officials regarding this. BEWARE!!!

Westlake has applied the payment effective the date of my accident preventing late payments from hurting my credit. I am satisfied with the way they handled this issue.

These people have repossessed the vehicle that I am on the contract and I have not been contacted yet during this pandemic. I had the driver contact them and ask for assistance until she returns to work and they said.

Called customer service on 06/06/2020 A Mr. Edwardo ** answered. He was very helpful to help me with my problem. I was having on my account billing for 06/06/2020 ACH billing payment withdrawal? I needed to pay a $5.56 gap ins: payment but your ACH payment center wanted to charge a $5.00 Fee for payment with my debt card to make the payment? If the payment was not added to my account correctly by gap ins: agent when I requested it & agreeded to it on my account? Why do I have to pay a fee! to make payment? When agent didn't do correctly the first time on my account!!! The correct amount is $361.08 for 06/06/2020: but ACH only did $355.52: did not include gap ins: of $5.56 on it?

I’m at the end of my loan with Westlake. I have no complaints at all. Customer Service is great and all departments at WestLake have been awesome. I do remember one name that stands out with customer service and it is John. Thank you John! I recommended WestLake to my son who now has a loan with WestLake. I tell everybody about my experience with WestLake. My next car loan will also be with WestLake. Thanks for such a great experience and building my credit with this loan. I will be back for another loan.

My experience with many other agents have been a bit hectic. However Brandon the agent I spoke to was great. He took the time to listen and actually took the time to help me! Definitely great customer service!!! Wish he was my personal agent for my account instead of me talking to so many different agents!

I spoke to a representative on May 30 2020 and paid loan off. They said I would receive lien release on June 3. Still no release. I called back and they keep giving me a different date. I contacted my lawyer. DO NOT GET A LOAN FROM THESE PEOPLE!!!!

May 27, 2020 my car was repossessed. When I called to talk to a customer service rep they told me I had 2000 dollars worth of late fees. I knew this wasn’t true because I pay my car on time. I called the next day and a customer service rep told me whoever I spoke with the day before information was incorrect and I only owe 315.00 dollars in late fees. I paid the 315 dollars the next day and was told that I would be able get my vehicle in 24 -72 hours. Here it is 4 days later and I still don’t have my vehicle. When I call to talk to a customer rep they can’t tell me what’s going on. I’m going to get an attorney because they illegally took my vehicle. You can’t take a vehicle unless you’re behind on payments which I am not!!

We've kept up with our payments for a year. During this pandemic we needed some help. My husbands hours got cut. I asked for a payment to be deferred and they kept saying call back and they would help. I called back a few times just to get the runaround. Finally they let me know if we didn't pay they would add 10 + dollars a day per diem for late payment. They even asked us about our stimulus check and what we did with it. Rude and inconsiderate people.

This company’s response to the COVID-19 outbreak has been just awful. At first they promised they would help and pause payments, which was a real relief. However every time I speak to them their rules have changed. It’s gone from ‘don’t worry, we’ll pause payments until this is over’ to ‘actually you need to make a payment at least every other month’ to now hounding me for money and not allowing any help or break whatsoever. The only thing they offered me in their latest call was that I could split my payment in two halves throughout the month - which is of course barely any help at all if I’m not earning anything and don’t know when I will be able to again.

I'm not paying what I originally agreed to. About 80% of the time I speak to someone over the phone, I have to ask them to elaborate several times as to help me understand the terms or conditions of my payments regarding interest, principal, the additional cost for paying over the phone etc.. I have a college degree, am literate and competent but for some reason I rarely get a solid experience when communicating with Westlake. One month, I had to call a total of four times after being put on hold and/or the call being dropped on their end. This is not the first time I've made regular payments or dealt with a financial institution, so I do have a comparative standard of service that I would expect to receive.

I called back in the end of March 2020 and again in April 2020 to discuss my options. I have had my car loan with this company for over 4 years and have such an outrageous interest rate have already paid double what the car is worth and still have 16 months left to pay on this car loan. My last day of work was March 12, 2020. I work for the local school district so we wont be back to work until September? We are phase 3 - in March when I called I wasnt late so they told me wait and call when you are 9 days past due! So in April I called at 9 days or so and was told they cant help me, no deferred payment option?! WTH?! I have emailed with no response I've called with no solution in sight. What am I supposed to do now?

My car loan - which has less than a year of payments and is in excellent standing - was sold to Westlake Portfolio that has now sent me 3 pieces of correspondence. Each one has contained fraudulent information about my account, including the balance, the method of payment, and my insurance status. I called and pressed them for information, and while they admitted the balance and payment information were wrong, they insist they were notified by my insurance company that my policy had lapsed (and therefore, they would charge me). When I asked what was the name of my insurance company they said "Your Insurance." Is this even an insurance company?

During the pandemic they made up a new rule in April that they were not able to help their customers with deferred payment and I think it was unfair. Been with them 3 years and never been late on a payment. Thanks for the help. Would not recommend anyone.

I called them a month in advance to assist me with moving one payment to the back of the loan in case I needed to. They basically told me to call back and it would be possible to move 2 or 3 payments to the end of the loan due to the world pandemic of civic 19, so I called a day before my due date and they basically told me, "Oh no we’re not providing any assistance and if you don’t make your payment they will repossess the car!" I asked to no avail, "Then why not just tell your customers that from the start", then the rep said, "Oh we just implemented this policy 3 weeks ago!" "Oh fine. Then why not call or email and notify your customers?" Let’s just say I am refinancing with someone else????

The absolute worst financial company you can deal with even with all this COVID-19 and people losing their jobs they still do not care about their customers. I had to look into refinancing my car with a different company because this company is so Incapable of giving good service. And with all the complaints I read on their website all they do is say we’re sorry about the bad service we would like to know more about it here’s an email address and nothing comes about that. Don’t waste your time with this company. Watch Their response is going to be "We would like to know more about your situation. Sorry about it. Here’s an email to contact us.." Lol this company is the worst..

I had a situation where duplicate payments went towards my May installment. Eliza was sympathetic to my situation and explained my options. She could not help me with a refund but she helped me as much as she could.

Terrible company. Please go somewhere else to get a loan. Lies, after lies, after lies. So untrustworthy, it has been nothing but a nightmare. I have brought plenty of cars and had some incredible experiences from financial companies but this is the first bad experience I have had. They are like scammers. Somehow, they feel they have to lie, cheat and steal to get customers. Please go with a reputable company like FORD, GM, CHRYSLER, CHEVY, HONDA, someone who knows how to conduct business HONESTLY with no hidden agenda.

LIARS!!!! They don’t honor what they tell you on the phone, and, when you call again, they deny they told you anything. During Covid-19 outbreak, they promised to help, to extend payments, but they didn’t. Take your business somewhere else!

This was my first time financing a car and this has been the absolute worst thing that has happened to me. I had gotten into an accident during the quarantine and my car ended up getting totaled. In desperate need to get back to work the process was long, drawn out and no one could give me a straight answer on what was going to happen next. After weeks of waiting for my settlement to be done I was hopeful that they would be able to help out and at least roll over my remaining balance of no more than 2500 into my next loan because I couldn’t just throw out the remaining balance with everything going on. I’m barely able to work. And on top of that knowing my car is a total loss expects me to still pay 450 a month on top of another car loan since I’m not able to finance with them. Again It would of helped if I was able to pay a minimum of that since I don’t actually have the car anymore. They haven’t done anything to help me and it’s sad.

I have other auto loans and home loans and every company is willing to help get through this covid-19 but Westlake Financial will not do a thing to help their customers. All they will do is change your scheduled due date.

I called Westlake Financial because I am not working and asked for help with my payment. I was advised they would add on 1 payment to the end of my note. I have a letter that I received in the mail but they are telling me they made a mistake and it is not valid. They are saying I cannot get any help. I have asked for a supervisor and was told I would get a return phone call but nothing. I called again today and was told their supervisors do not call people back and they cannot help me. Do yourself a favor and RUN from this company as fast as you can!

I was laid off due to the covid 19 back in March and I have contacted Westlake several times about trying to get some grace period, and they tell me that all they can do is defer a payment for $50, or I can change my due date, or I can make payment arrangements. None of these are helping since I dont know when my unemployment is supposed to start paying, and I havent had a check since April 4th. I'm being charged late fees for every week the payment is late, and they wont do anything at all to help Americans who are struggling because of this pandemic. Very bad business. Dont use them if you can help it.

I have only been with them for 4 months going on 5. I have made every payment either early or on time, as I set up reoccurring payments. So I call in March When I lost my job to COVID19 and asked what options I had. I was told I COULD DEFER A PAYMENT. But I chose not to for the month of April. But here is May and when I contact them to DEFER that I was told I COULD DO I NO LONGER HAVE THAT OPTION!!!! I HAVE RECEIVED NO UNEMPLOYMENT NO STIMULUS, I CAN'T EVEN FEED MYSELF! So I get the day that my company will reopen it's MAY 15th. But with how paychecks work I wouldn't get one for 2-3 weeks. Wouldn't even be enough to make the payment. You people make me sick, other companies are deferring 2-3 months of payments for people!!!! You offer nothing! You want people to just give their last penny to you! Just WOW.

I owe this bank $500 which I spoke to them about deferred payments due to the pandemic. These people came and repo my car during these times for $500. Don’t not work this bank. They will take your car for $100.

I have been with this horrible company for over two years and have never made a late payment - in fact, I usually pay quite early. When I got laid off in March due to the pandemic I called, well in advance of my due date, to see what my options were. The rep told me to wait until the payment was 9 days late and then call back! WHAT?! That didn't make sense, so I called back a couple days later. This rep offered a deferment for the current month and advised me to call back the following month, and they would offer another deferment. Most companies have immediately offered 3 mos, but they refused.

I just got an auto loan with them a month or so ago, was due to make my first payment then this pandemic hit. I lost my job which pushed me to make a late payment. Westlake decided to toss out our contract and now I'll be losing over $1500 after my car got repossessed. I attempted to contact them and even offered to make 3 payments in advance but they didn't even consider it. Now stuck with a cash loss, negative remark on my credit and no means to get around. If you can help it, please avoid the company at all cost. If they can't work with you at your worst, they definitely don't deserve your money on your best days.

My wife and I called the second we knew we would need an extension or arrangements to make our payment. We were told yes and to call back later when the no payment is due to make arrangements. When we did call we were told everything would be ok and we'll be in good standing, that was a complete freaking lie. Westlake sent our file to the review and dropped us for making a payment two weeks late. This is after paying $2500 down and a late payment of $387. Who has that kind of money to throw away, I've been off work since January and the two jobs I was hired in March shutdown before I could start. Just stay away from this place. You will absolutely regret it.

Pleasant day, I called customer service to have some payment rectified and dealt with Mr. Ramon **. I have to say this is my best experience with customer this far, very knowledgeable as to what needed to be done and assisted me greatly with my concern, so to Mr. Ramon again thank you Sir.

A phone call from the financial department due to the loss of my vehicle ended with a settlement amount I was fortunate to have at the time of the call. Within 48 hours the transactions were dispersed and now I am stress and worry free!! Can never thank you enough! Sincerely!!

Hi. This company is not helping to give even 1 days payment deferral because of covid 19. Even I see some other reviews Westlake Financial customer. Other car owners have same problem and this company they know that if we dont make payments so they can put negative in our credit. That why they are very rude talking and not helping American in this pandemic time at all when I have temporary lost of work and other American has like same situation. And they said in other review answer that we call and reach them some email site which I definitely know will not help.

Spoke to customer service about my first payment. Told me it takes 24 hours to post. Also it’s good for the credit dep to see you are making your payments on time or ahead of time By the 3RD or 5Th month. You will see a major jump in the score. Great to pay on time.

Ryan ** was amazing. He was able to help me with an issue I had. He was very knowledgeable, with regards to what assistance I was qualified for, as a result of the pandemic we are currently living within. Ryan ** was professional, yet personable and pleasant. He seemed to have a serious desire to help me resolve my issue, and he did just that. The team over at Westlake Financial is amazing! They are always very eager to help you find resolution, particularly if it is a financial issue you are having. They want to help their customers be successful.

Car deferment. I been with Westlake for almost 2 years now never been late on my payments. We called today to ask for a payment deferment and they said they were not offering this at this time. I told the representative why ? If people during this pandemic are not working or working barely any hours. She apologized, but did not help. They do not try to help out the customers whatsoever. Other companies are postponing payments for three months and late fees. This is ridiculous! They only care for the money.

I really hate I financed my car through them! They have no concern for humanity. With all the things that is happening in the world right now how is it nothing that can be done. I have always paid my car note on time for the last 2 years and with Covid-19 I’m out of work at the moment, & they pretty much said it’s nothing can be done. I still have to pay my car note and on top of that they are still charging me late payments. My husband leasing company gave him 3 months of no payments and just put his payments on the back end, and they are saying nothing can be done. That’s bc y’all don’t want to do anything, y’all really suck as a company, I really believe the rest of these reviews are fake or paid for.

Very helpful, good assistance with me step-by-step on what had to be done so I can get on with my day, had a wonderful attitude. Very polite and intelligent and I would love to work with this person again....

Do not finance through this company! They falsified Lien documents and their dealer they chose to deal with hit me with 22 percent plus 12 dollars a day financing and I signed three papers saying that but then all of a sudden my name was typed same way on 20 papers! They already list a major suite and I got about 100 people willing to testify! Your whole family cdd as n did from the virus but if you're a day late they harass your phone. It’s crazy! If you make one late payment they tack on extra weeks 10000 dollars down plus 8000 in a year on a 23000 dollar car and I still owe 19,650.

I’m very disappointed in the way this bank operate. I purchased a car a week ago from a dealership just to return it a week later. I inadvertently gave the wrong employer information on my credit app and during their verification process, they found out I no longer work there. The dealer then contacted me in which I provided my current employer info. However, after provide them with that info I was then contacted again by the dealership whom told me they required 15k down to close the deal. Which was more than half of the total vehicle price. After several attempts to get this deal push through I ended up bringing the car back and now I’m out of a car and no one seems to give a damn. That was a terrible way to conduct business. I will definitely be reaching out to the ceo on this matter.

They are not helping anyone with their loans, they only will change your payment due date but then they charge you $10 per day along with the amount that is your regular payment. I hope they not getting any govt money because they sure aren't helping anyone but themselves. Every other car company is letting people roll at least 1 payment until the end of the loan. The lady was rude but she did explain that this company is not helping people out at this time (like they have helped people out before?) They will have a whole lot of repo cars on their hands since they are not helping people during this crisis. This is one of those businesses that might not last after the pandemic because they will end up having countless used cars and no prospective buyers, but hey they will keep the repo company in business.

Anthony help me out when I'm having a lot of personal problems, he did his best to put me in a better situation financially and helped me keep my truck with a good discount.. Thank you Anthony.. Laura and Alejandro

I called them today because my Payment day moved from usual to a 5th of every month and it does not work with me so I called. There is no other way to fix it in their app which is terrible by the way. Nevertheless after they asked all security questions such as my Birth date, my social, my account number and full address the guy on the phone said that me is not me and refused to talk to me. Also went on to argue with me regarding my Identity. When I asked to speak to supervisor he put me on 12 minute hold and then call ended. I wish I never sign with this company. I will be working on getting my loan refinanced. Even with higher APR it would be much worth not to deal with this company.

Anthony ** was great, very helpful. Answered all my question and was able to help with my needs concerning my account. It didn't take him to get the answers I was hoping for. I would definitely contact him again on any questions that I may have.

Car deferment. I been with Westlake for almost 2 years now never been late on my payments and I called for a deferment for one month because I’m out of work for the corona virus and they won’t do it. These people are giving me a hassle, they told me that’s why we are getting a stimulus check but I owe child support so people that owe child support don’t get it. Basically they are not here to help you in this kind of pandemic. Customer service suck I even try to ask to speak to a manager and they won’t transfer me to one they hang up on me. I won’t recommend this bank to no one. People stay away from Westlake financial. They suck. All they care is about money not here to help you in bad times. They don’t care. PLEASE STAY AWAY FROM THIS BANK????

I was helped by Eric. He did an amazing job being patient with me and getting my situation handled. I had absolutely no problems. Thank you Eric. He gave me a deal which helped tremendously in the end.

I dealt with Christopher **, he was extremely helpful and detailed when explaining things to me. He was very professional and polite! I would highly recommend him specifically if using Westlake! Thank you!

Juan ** did a very wonderful job of assisting me and was very compassionate trying to help me get my car back. He double checked all of the information he provided me to make sure it was all correct. Thank you Juan!

Westlake took over my auto loan from Coastal Credit and I was shocked with the Customer Service Provided. The rep. was very knowledgeable and answered all my questions. They also provided me with different payment options just in case I was affected by the Corona Virus. I’d say I’m happy with the company so far.

Be warned. If a dealer says that you will be financed through Westlake, just walk away. You will regret signing anything with these crooks. They fraudulently reported something on my credit, have harassed me with nonstop calls after informing them in writing to only contact me by mail, and I am just disgusted with the whole ordeal.

I have to say that this company has wonderful customer service. Every time I’ve dealt with them, they were always so helpful and helped me out in whatever way possible. They were caring and compassionate and understood my problems. One of these caring people in particular is Denell **. He was awesome. Very professional and helped me a lot. He’s the perfect example of how customer service should be.

Westlake Financial doesn't have the best customer service but today I was lucky! Rene was great and knew what he was talking about and explained in detail what I needed to know. So thank you to Rene for your help!!

With all the stress that I'm under at the moment, the representative made sure I was at ease even though she was making me aware of my financial responsibility. I would recommend Westlake to many others that may be looking to take a financing choice.

I have had a lot of really great experiences with this company. Always very helpful and usually able to get to the bottom of any problem. Today I spoke with Salvador ** in the titles dept. And I just wanted to take the time out of my day to praise this man for going above and beyond my expectations to help me out. I felt hopeless when I first got on the phone call, by the end all of that was put to rest. I am so happy and looking forward to the next few years of my relationship with Westlake knowing you have wonderful people ready to take good care of customers behind your company!

I have call them on a couple occasions to update my info. Every time I have been answer by a very courteous and pleasant person. Today a young lady named Kelly ** took care of me with exceptional care. My issue was handled professionally and fast as well. It’s funny I explained I had recommend Westlake Financial to a friend the other day because of the service. Well I give them a Five Star rating. We all have a job to do. They take the time to do it the right way. Check them out. You will be pleased.

Mark ** was amazing. After my long horrible day he helped with patience and kindness. Thank you so much! The first time I called I was very angry and the rep tried to be nice and I apologize. Second time Mark ** helped me, thank you.

I really appreciate Westlake finance as a business. Since my layoff this company have been understanding of my financial crisis. I appreciate and is honored in during business with West Lake Financial and would continue to do business in future endeavors.

Chris ** was very understanding with my situation because of the coronavirus happened and he said I never miss a payment in seven months and that I actually have been early with my payments. He has been one of the most kind hearted customer service representative I have had in a long time.

Got a pre approved letter. Called, emailed and never heard anything. Almost thought it’s a scam but it’s not. Their web site isn’t the best to use and I’m trying to see if this company is ok or not. Some reviews are horrible.

I called to make a change on my account due to payment and Christopher who was such a big help was quick to get the job done and very professional over the phone. He offered other assistance on top what I had called for and made sure I was content with the outcome as well as being patient with me explaining what I had called for. He put me on hold to get everything done but was quick and didn’t drag on the phone call.

Mrs. Hilda ** was very helpful. Has excellent customer service! And is very friendly. She answered absolutely everything question I had and was so patient. I am very thankful! Congratulations on having these kind of employees!!

Dan was patient and very understanding in regards to a past due car loan. He helped my family in regards to working with us to keep our car in this difficult time. He even called the next day to offer more assistance. He provided multiple options and made me feel like he sincerely cared about my specific situation.

During time of epidemic crisis (COVID-19) quarantine, My husband and I notice discrepancy on our monthly statement which caused major confusion so we decided to contact customer service rep and were lucky to have Kelly ** clearly explain our loan terms. Kelly provided patience, respect and a deep human connection (during a much needed time!). I am very impressed by her willingness to assist, looking forward to being a lifelong customer!

With this COVID-19 happening, it has been tough financially. I was hesitant to call Westlake financial and ask if they could please help me with this situation since my payment was coming up. They where so understanding and helpful that I couldn't believe how amazing of a transition it was. Kelly ** was so helpful in this matter. She has such a gentle and understanding tone and a great positive attitude. Extremely high kudos in handling my situation. She made me feel everything was going to be ok and proceeded with assessing my situation. Thank You!

The operator was very helpful. Wait time was one minute which was great. Very helpful with my questions and very courteous. She e-mailed me right away with the information I requested. She was very nice. Thank you, Ronald **

My Customer Service representative Dennis was very professional and patient in helping me resolve my issue. He made sure I understood how to make my payments moving forward and guided me every step of the way.

Rosie ** was the first person that ever help me. She provided the facts about my account and helped me to find the best solution for dont have car repossessed. I really did appreciate her patience. She is a problem solver.

I financed my tahoe in Nov of 2018. With exceptional payment history at 100% for a year. I come home from work last Tuesday and because they didn't post my deferred payment in Nov they took my truck. They left a letter on my door stating I needed to call and in doing so 3 agents later I was called a liar, hollered at until finally in tears gave up. I also was fired from my job due to this incident.