Westlake Financial Reviews

I was upset because a situation with my car. But Cristina was so amazing, I forgot about the problem. She answer all my questions and I appreciate her getting the time to explain everything to me the way she did. I just got out of the hospital. I had a heart attack and she was concerned. They should give her a position of a supervisor or a manager because she did an amazing job.

I have been a customer of Westlake Financial for over 2 years now. I had no problems with them other than the high APR and finding out my payments are going towards interest. So I make my payments via debit card paying extra $5 fee every month. Well on February 23 I made my payment got confirmation email. Made my payment in March as I had always done. Well April 9th I was hospitalized due to having an emergency C-section and was in the hospital for several days. Let me say this my payment isn't due until the 20th of the month. So April 12th I was released from the hospital and I sent my husband to get my car from home because baby car seat was in it. Well he got home my car was gone.

My experience with Westlake Financial Services has nothing than rewarding. Their Agents are always willing to help and understand that in life things can happen, and are willing to work with you. I truly appreciate Ryan ** whom I spoke to, today and was able to help me gain a positive experience once again. Thank you for your hard work and your willingness to want to help. It is truly appreciated.

Clearly I'm not the only person with this issue... Vehicle paid off in mid March. Sent almost 4 grand, waiting for a title ever since. My personal bank, insurance company, and myself had upwards of 10 conversations with reps, supervisors, title dept, their supervisors. Even my insurance hates calling them. Reps are extremely uninformed, I've been lied to almost 4 different occasions on title status, they lied and said it was mailed twice and it wasn't. I was told they had the title, then they didn't hold titles, then they had it again and it mailed currently apparently.

Westlake Financial is the worst company I ever had to deal with. Customer service reps are very rude, unprofessional, they lie and no one is ever on the same page. One person will tell you one thing and another person will tell you something different on the same issue. I have been getting the runaround for 2 months about them sending me my title. I cant even sell or trade my car in, and I have yet to receive my title. If Westlake Financial was the only company to finance me, I would rather walk or catch the bus to not have to deal with them EVER again. Please use someone else for your financial needs. If you use Westlake Financial, you will be sorry. TRUST ME!!!

My account was transferred from its original lender, Pelican, in March 2018. My last payment directly to Pelican was March 13th. I paid my April’s car note directly to Westlake on April 13th. When I called to get my account information in order to pay May’s car note, I was sent the statement as well. When originally speaking with a representative from Westlake I was told that nothing would change. However, my last payment to Pelican (which they forwarded to Westlake) showed 6.39% interest being charged and the remainder went towards the principal. However, when I made my payment directly to Westlake, 100% of my car note went directly to interest.

I had an auto loan with Westlake Financial. I made every payment on time and pay the loan off early. The loan had been paid in full 03/01/2018 and 90 days later they still have not notified the credit bureau to have it removed off of my credit report. I have placed numerous call to Westlake without any success.

This is the worst experience I have ever had with a company. If I could give a 0 star rating I would. The loan was paid in full by Geico Auto Insurance. Westlake added an additional 608.00 for towing fees and Geico had taken care of the ENTIRE bill. Now they have reported a past due on my credit report and I never received a bill by mail to notify me. Please do something to make sure that companies like this cannot harm consumers such as myself. I hope that no one will ever use Westlake Financial... very dishonest and corrupt company.

Do not use Westlake financial, I'm in a lawsuit with them now, I sold my pickup to my father in law and he banks with Western Security Bank and they sent Westlake a cashier check and I have proof that they received it and on the back of the check it even has their account info where it got deposited in and they even confirmed with me that it was.

Our car was repossess on Monday May 7. Of all the people that I have to talk, while paying and confirming payment, and trying to get our car back I talked To Audrey today who show compassion and care and treated me like a mother. She deserves a raise and a higher position.

I have had the worst experience with this company from the customer service representatives to the supervisors. I paid off my car note early back in February. It’s now May and I have not received my title yet despite me calling speaking with different representatives. I took it as far as to speak with a supervisor and they lied also about sending in the request. They claimed they sent it out to me but It's really ironic that I didn’t receive it but if I was late with my payment I would have received a letter. I beyond upset about this.

It all started when I called in October to make a payment towards all fees on my account. The representative that took my payment did not do so. I was not able to see this was not done until a payment history was sent to me when I called in about my account. I then made another payment on my account and again a partial amount went to fees and interest. After speaking to many supervisors I was informed that 25.00 in fees would be waived from my account, however when I made another payment I saw that 25.00 was taken again to interest. After everything was situated so I thought. I made my April payment And discovered that I had a late charge. When I called in I was advised that my March payment didn’t post in their system until a month later. Which isn’t my fault. It’s never ending with Westlake and no one ever seem to know what they’re doing.

I have a repair shop and one of their loan customers brought a truck to me for repairs. I am currently owed $8000 toward repairs. Westlake repossessed the truck but didn't take it due to the lien against it from me. They said they will not release the title or a letter from them saying they are releasing the truck to me. "It is against our policy" or so they say. What are they going to do with a title and no vehicle? How hard is it to give me something considering I told them where the truck was since the owner wouldn't. I would never deal with them after this.

I wish I can give no stars, I have been a customer of Westlake Financial since 2016. I have made my payments on time. The past couple of months I have come across an hardship which I became behind 2 months, I recently become very ill. (March and April) I called on 4/10/2018 and made a partial payment of 200.00. I was then asked by the representatives if I at least like to make the March payment. She could work with me with April. I informed the representative that I could not at the time but the 200.00 is what I could pay them. I also shared my current health and the reason I was behind. I would make the remaining payment and additional payments 05/18/2018 which is a Friday. She said that she could note that into the account. May came around that was another car payment added to my owing balance. Which brought it to 888.02. I had already informed any owing amounts will be taken care of on 05/18/2018.

I spoke to Jana'e about some questions that I had. I had spoken with another person about these same questions and was not told about additional fees that would be added to my bill. When I ask Jana'e she was very honest and upfront about the additional fees and explained them to me in detail. Her honesty is very rare these days and is very much appreciated. I did thank her for being honest with me. Jana'e showed great character and integrity and for that I commend her. Thank you again Jana'e!

When I called Westlake Financial to make my car payment my representative was very nice, very Courteous, knew her job very well. It took less than two minutes to make my car payment and all my questions were answered. Thank you very much Cassandra **.

We contacted Westlake Financial to obtain a Release of Lien for a vehicle we paid off over 10 years ago but for which the DMV still showed a lien by WFS. We contacted WFS and was told to contact a third-party company in order to get that document and refused to help. The cost to have the third-party provide that document would be $45.00. I spoke with person after person and all I got was "sorry, but we can't provide that information to you. You will need to contact mytitlesupport.com". Our loan was through WFS, not a third-party vendor. That document should have been provided as a matter of course. The customer service was horrible. They refused to help saying that they provided all of their records to the third-party vendor and we had to contact them. When I asked them to contact the third-party vendor on our behalf and get the document for us since we were their customer, they refused.

I had a auto loan with Westlake financial for 2 years and paid every month on time, after 2 years I decided to buy a new car so I paid off my balance, was told by customer service that I'll receive a payoff letter by email 24/48 hours. After 58 hours never received a payoff letter. Called again. Gave me the run-around nonsense that the payoff department is very busy. The only thing they can do is requesting it again. It's now 2 weeks after payoff and didn't receive anything. Spoke to supervisor... And still nothing. Meantime I can't sell this car and no one to talk to. Be very careful...

This the worst predatory lending I have ever seen in my life. I called to pay off the car loan and was given a pay off an amount of 6495, unfortunately, my bank would not allow the total payment. I paid 3000 with a balance of 3495. Well when I called my payment went up by 300.00. They were rude and nasty. Would not let me speak to a manager. I spoke to them and informed them that I would be paying the loan off on March 3st. They reported me as late. This is horrible. I will let everybody know about this company. I will blast it all over social media. They need a law against this.

I traded in my vehicle that I purchased from Westlake Financial which high interest car loan from CarMax 24.99 before the first payment was due to Kia. Apparently Kia got the payoff balance wrong by 211.07 underpayment. Westlake Financial has been called and sent email with payoff pictures from Kia. It has been a month long calls and harassment from Westlake over $211.17 which Kia stated they will pay. Meanwhile after getting screamed at by a Westlake employee stating it did not matter what amount was owed or what time length was involved that I was responsible for payment.

My whole experience from beginning of car loan to payments to talking with the different customer service representatives including my last payment to pay off my car with Lovely my last rep was overall painless and each of these reps were so kind to me. Thank you for this.

I have had the worst experience with Westlake Financial. I'm 79 years old and on my last payment they have really screwed me, I receive a payment history via email and was blown away by all the discrepancies. I receive a statement as well for $2,266.84 which has now gone to $2,279.62, as I was going over my history and come to find out that Westlake Financial is as crooked as a dog's hind legs. And the employees all tell you something different, they never scroll down and read notes and everyone I have dealt with lies from Frank, Gary, David, George, and Diego and my list could go on with all the people I talked to in the last week. Just filed paperwork with the Fair Trade Commission and the Federal Trade Commission, over this company. They were ever so happy to take my complaint about Westlake Financial. Apparently they have had many complaints on this company.

Sadly there was a returned payment. We were not notified via mail or phone. I was out of town. Today I come back and have a knock at our door. A repo guy. He had the car hooked up. He asked for the keys and I emptied my car. In 2 hours we paid 1704.40 via MoneyGram as no other payment was good. We were told you couldn't pay on the spot. So I called Westlake Financial to give them the MoneyGram confirmation number. Well, I was told I have to wait 24 to 48 business hours.

Today I stalked these people; due to the fact I need their help with my vehicle. It's currently in the impound and I'm not capable of getting it out and paying them on time. So I keep following up with them. Called about twice today. As humble as I am I spoke to the Reps with such respect. Majority like Latoya and the supervisor I spoke with earlier have been helpful and kind.

I purchased a vehicle and was financed through Westlake. Long story short I did not received what I purchased. I contacted Westlake and they pretty much said I was SOL and they couldn't help me. I hired an attorney, Westlake. We settled and bought the car back from me. I was refunded my downpayment plus all payments made etc... Thought the nightmare was over until I decided to refinance my house and had my credit ran. Westlake reported the acct. as a charge off and my credit rating dropped significantly.

I had my car repo'd this past January. I got it back by paying up to date. Why and what is this repo expense showing up now on my statement of $550? I do not understand this. It wasn't on there a month ago! Please explain!

I like to acknowledge the customer service agent name Simone. She was a blessing to talk to. Honestly I was a little upset at first from having a rough days She went out of her way answering every question with ease. She went the extra mile to help me not to mention she made me laugh too. It’s not often you get someone to do that so I’m very grateful. I’ll like to thank her from the bottom of my heart and to let her know keep up the good work Ms. Simone. Blessings to her and the little one.

I would first like to thank Westlake for helping me finance my car. Also for their staff good set of people always ready to answer any questions you have or to make adjustments to your bill, like today I was finally able to pay off my loan thanks to Ronald, a very cool and understanding person. He heard my story, and he was able to pull some strings and got me a good deal to finish paying off what I owed. I'm very satisfied with the way he handle it, and thanks again Ronald you deserve a raise.

This company is a joke! Worst service ever and talk about the interest rate, Outrageous!! They don't care about their customers. To them it's all about the money! Now if you're looking for another bank I recommend Santander Consumer USA, best of the best! People friendly and will do anything to keep and help their customers.

I called Westlake to make a payment and was offered a settlement of 2000 dollars if I came up with the money in three days. I was able to do so the money was sent via MoneyGram on Friday May 30 2018. Two weeks later I am Begging them to send the title and payoff letter confirmation. They keep telling me it's on its way in 48 hours and how it's been expedited to me since it’s way overdue. Today April 10th I am calling and both of their phones have been disconnected. The account holder Abdul have never gotten back to me. Also, still no settlement letter have been sent via DocuSign. I want my money back or my title please!!! THANK YOU!!!

I have never taken a loan with this company however they sent a repo company out to my house to take my car. I stopped the wrecker at midnight as it was pulling my car from the driveway. The driver had my VIN and address but someone else's name as the owner of the vehicle. Fortunately I had paid cash for the vehicle (a year ago) and had the title in my possession otherwise my car would have been taken.

Made every payment on time, when the issue that caused me to have to use these sharks with their double-digit interest rates was resolved, I refinanced - saved TWELVE points. I saw the payoff showed up on the 15th of March, called the 16th to get the timeline for the repayment of what the new finance company overpaid. I was told 7-14 business days to cut a check. Called back today, to check the progress, and now it is allegedly 21 business days, and my check won't get cut until April 13. I was lied to over and over and over again by various low-level call center people, passed back and forth from one fake "supervisor" to another, and finally told a manager would call me tomorrow (NEVER gonna happen). Never ever ever EVER do business with these people; they will screw you every which way they can. Now that I've vented, I'm off to file complaints with the Attorney General and the Arizona Department of Financial Institutions.

My wife and I bought a used car from a company that financed us through Westlake. A few days later, I got a call from a representative who barely spoke English for a survey of the buying experience. Then we got a letter in the mail saying that our insurance through Geico was about to expire and threatened to collect in full if not fully insured, we had insurance through Progressive not Geico, so the car was insured and the letter was insulting. Then to make the first payment, we had to call the company just to start making payments online in which they insisted on a debit payment in order to add their $5 fee on to it. Plus, the representative didn’t speak English very well. To top everything, 23% apr. WTH? It isn’t a credit card. Avoid Westlake if you can. They are a corrupt company that will fee you at every opportunity.

So, we have had our vehicle for a little over 15 months now, and my wife suggested we start making split payments to save on some of the interest. So we started doing it, however Westlake has a policy that no matter when you make your payment through ACH (routing and account number) it will not post until the next business day which means they get more of the payment to go to the interest than to the principal balance. Or you can make a payment with a debit card which they also charge for. So No Matter if you're making your payments on time or even early they are still cheating thousands of dollars out of people unknowingly. I can't wait to refinance through another company. I will gladly pay for that!

The representative was very professional and responsive to my questions and concerns. He took time to not only address my concerns, but offer options to fit my situation. I was very impressed with the service I received!

It all started in November of 2017 when I purchased a used vehicle from a car dealer in Chicago. This dealership wouldn't allow outside financing so I was stuck with Westlake. Needless to say it has been a bumpy ride so far. My family has been doing business with Chase since the beginning of time and I have never been harassed or treated so poorly as Westlake has treated me. Now the current dilemma, I just received a letter from them (3-26-2018) that states my current insurance policy expires on 4-19-18. And they require "evidence" of insurance within 10 days of this letter or they will default on my loan.

Someone called me to verify the loan and address. I told them don't send to street address, send PO box only. They sent to street and mail returned. Got no first statement. When I called they said pay by phone, but didn't want to give me my account number. I finally convinced them that I would not pay without an account number. Made the first payment. The 2nd payment I sent by mail on the day it was due. The very next day I got 5 robocalls about the past due. ONE DAY! Then I got 2 more early the next morning. FINALLY I got a human call - with a person rambling on - I couldn't understand a word she said AND she was from the US - Texas.

I purchased my car in October 2015. I was making payments on time but then ran into some financial problems. My wife stopped working and I was paying all the bills myself. Westlake Financial was very nice about deferring payments for me. They do call as soon as the payment is due which is unappreciated. When they did the deferment they charged me $50 and then told me my payment would be moved to the back of the loan. I had three such incidences. My maturity date started out as November 2017. With the three deferments that put my new maturity date at February 2018 I made my payments mostly on time.

I called this company to get a payoff on my loan. The agent on the phone didn't say the figure was for one day. I mailed out bank check same day and now company says I still owe them money and won't release the title.

I was in financial strains and between jobs they were very understanding and willing to work with me to get everything straight and keep me in my vehicle and on track. Thanks to Westlake. I still have my vehicle and my life is better.

I got an auto loan from this company a year ago. Come to find out they never had the title to the car so I stopped paying. Now here it is a whole year later they're telling me they have the title but I have to pay for the title transfer which I felt it's their fault I never had the title in the first place. I emailed their customer service a month ago and still no reply. This is by far the worse company I've ever dealt with. I told them if they paid for the title transfer then I would start making payments again. So at the end of the day I'm stuck with bad credit report.

My experience with customer service at Westlake Financial was very pleasant. When I called, I got in touch with a customer service rep. In less than 2 minutes. Ms. ** was very professional and very informative as to what options I had to best handle my situation. As Ms. ** was assisting me, she was very nice and she made me feel like she wanted to help me solve my issue. Ms. ** satisfactorily resolved my matters in less than 10 minutes. Time is what a lot of busy people don’t have. I feel she understands that. Gets to the point and then she executed a solution. Great job Ms. ** at Westlake Financial, thank you for your business and time!

HORRIBLE HORRIBLE COMPANY!!! They took my car payment twice then lied to me about sending it back to my bank account. They took the double payment February 23rd and it's March 2nd and I still haven't gotten my money back. The entire time they were telling me it was going to go back to my bank account. Only for me to call today & wait on hold for 40 minutes to be told they sent a check standard mail on the 27th and I should expect it in 7-10 business days. No apologies, no communication and nothing but lies until I demanded answers today.

My representative was Mr. **. He was awesome. I requested an extension and he educated me on how that would affect my loan and suggested a change in my payment date instead. I really appreciate it. Him educating me and helping me make the best decision based upon my situation.

I hope the CEO reads this if not I will make sure he gets a letter. I understand there is certain method to every situation and the customer service or the bank should have all the proper sources or resources as well as proper training as to what or how to help your Westlake Financial customers/client. Our backstory, my BF John ** got his car repossessed, he has a loan with your bank. Yes it is his fault but he and I (girlfriend) his support, acted as fast as we could. Saturday 2/24/18 his car was taken in the morning. We called around noon to pay his car and late fees. Granted the representative couldn’t tell us anything about the car or where it is so we waited until Monday.

CAUTION!!! AVOID AT ALL COSTS!!! During a time when we were financially (and credit wise) struggling, our van died. We had to have another vehicle, so we went to a "we finance everyone" kind of place. First mistake - engine died a year and a half later. We still owed a good bit on the loan. We borrowed $ to replace the engine. We NEVER had any late payments during the course of the loan with Westlake. They would call you before your due date to ask for your payment. Harassed constantly if you didn't make payment on the due date.

I have received 10 phone calls in ONE day! My account is not past due. One representative claimed it was a reminder called about our payment for March. A MONTH AWAY! Then another was to tell me that there was a glitch and that our payment has posted and the system didn’t catch it. 10 phone calls is not justified. Automated or not. It’s harassment. I have put a cease and desist and if they call again I will be contacting a lawyer. And we will be looking into refinancing.

I never realized my interest rate was this high, I know shame on me. I was told by one person that I could have someone take over the payment on my car and have it transferred into their name. After waiting a week for the paperwork I called and was told they don't refinance the same car even if it's for a different buyer. My payment was 3 days late (within the grace period) and I will receive at least 4 calls before 11am. I told them I cannot answer the phone I'm at work just leave a message but they refuse to do that. I'm looking to have my credit union refinance the car for a lot less interested rate.

They lost my check. They state that they process every payment the moment it is received. However they did offer to take my electronic payment for extra 5 dollars and will cancel check when received. I said no I will resend another check certified mail. To which I was told they don't accept. Seems fishy to me. But I will wait and see for I am sending payment again with tracking number. Wondering if they are trying to screw people over to make more profit.

I have been waiting for more than six weeks for Westlake to provide the insurance company the appropriate paperwork to settle a gap claim. Each week, I have been told the claim will be paid within a few days. Now Westlake is asking for a payment on a salvaged vehicle. I strongly believe that they are not giving the paperwork to the insurance company because they want extra money from me. In the meantime, daily interest charges are piling up. By not giving the insurance company the paperwork and refusing to cooperate, Westlake is causing the balance to increase each day. That means more money for them. They have no intention of giving the insurance company the necessary paperwork because they want to make as much money as they can. Don't waste your time calling to try to get answers to questions because five people will give you five different answers if you are lucky enough to speak to a live person.

Calling in / when you get repoed. They have been helpful and willing to work with my situation changes (work changes aka being poor at times) and their customer service is actually AMAZING. Felipe ** helped me recently and told me things I didnt know to help me get back on my feet. They do repo fast though. Even though I'm struggling they have been very kind and helpful every time. Felipe was the best!

I recently had my car repo'd after having been told that I didn't make a payment in two months. However, after being told it was a mistake and I did pay (I have auto-pay), they apologized, but had to go through the release steps as everyone else. I was originally told my car was to be released in 24-48 hours. I am waiting on day 3 now, and since I have to set an appointment to receive my car from the impound lot, it will take 4-5 days to get it.

I always paid my loan using one account at Wells Fargo. One day, at work, I get a call from Westlake Financial saying my payment doesn't go through, because Westlake couldn't find my bank account. I was shocked!! They found it all the other times!! I asked what to do, and was told to wait on the letter they'd sent me. I never got any letter, and I can't get calls at work. On Friday, my kids and I go to get into the car, and some guy had it up on a tow truck. It was being repossessed!!! I called Westlake, and was told to go to MoneyGram, and send $x by Express Pay. I got a ride to Wal-Mart, paid the amount they wanted, got the receipt, called them back within 15 minutes. Then, they say it's going to take 2-3 working days to get the car back.

I returned a call from Westlake and had the pleasure of speaking with Andrea **. My car note was due on 2/5, but I was not going to be able to pay until 2/15. Andrea advised me that I was eligible for a one time due date change to any date because the 6-20th of the month, and if approved would bring my account current. I asked to change my due date to the 15th of the month, and the change was approved. I just wanted to commend Andrea for her wonderful customer service and willingness to help.

I have attempted to contact Westlake on several occasions. I sent them a check that was to be applied towards my principal payment (as noted on the check). Not only did they not do this, they have blocked my ability to pay my bill online and they are refusing to acknowledge my several emails I have sent in regards to their error. I had to send them my final payment through snail mail because they want to make things so difficult. In other words, my car could have been paid off to this date if I hadn’t had to mail my check. I had to mail a check because they won’t allow me to pay online. They won’t allow me to pay online because I expected my prior check to go specifically towards my principal balance and I called them out on this.

Westlake Financial institution is a great bank to work with. I have been with the bank for two years, and had no problems. They provide me a way to have a great quality of life, and monthly payments to meet my daily needs. They provide me easy monthly payments; whereas a person should not be late on their payments. I would recommend Westlake Financial, to anyone who is trying to finance or buy a home. Great bank.

This is a shady company in cahoots with shady used car dealers. I took out a car loan, canceled it because I found out they were charging me $240 a month interest (25% a month!) Instead of removing the lien from the car they left it since they were in cahoots with the shady used car dealer who held my car hostage and wouldn't remove the lien so my friend who owned the car had to sell the car to the dealer for an extremely.low price since he couldn't sell it to anyone else because of the lien. Now, look at the rest of the complaints here. The company only says they are so very sorry people are having problems and to get in touch with them so they can resolve. This is a phony statement. They know damn well they caused all of these problems. They just say they'll be helpful just to look good on this page. Stay away from them! Far away!

Just wanted to say what great help the customer service department was to me. I have been very sick (5 weeks to be exact) and have not been able to work. I was asking for a split payment so I had a chance to gather the money to make my payment, but the young lady that assisted me went above and beyond and moved this month's payment to the end of my loan. What a Godsend this company is! If I am ever in need of a loan again without fail I will come back to Westlake Financial!

I have been in contact with this company for the past two months trying to get a copy of my father’s loan agreement. I have power of attorney and suspect that there has been fraud on his loan application and have been requesting a copy of the loan agreement be emailed to me and keep getting the runaround that they have a problem internally with their server and can’t email me an attachment. I have spoken with numerous customer service agents and they all have assured me that the contract has been mailed to my address and as of this day I have yet to receive.

I purchased a car in August 2015, in September 2017 the car was damaged by the town that I live in and I contacted Westlake Financial to have a payoff quote and end my dealings with the company. I had had terrible experiences with this company in the past. They had continuously process my payments late even though I was trying to process my payments through customer service. Upon receiving a payoff quote I was told that the balance of my account if there was any would be credited in the form of a refund. 2 of the vehicle warranty that I had purchased I made a payment that was posted on September 4th for the payoff amount quoted to me of $3,771. The balance that was left on the account I was told would be $500 which would be credited due to the fact that I had a vehicle warranty that was supposed to be refunded because the car was no longer operational.

Back in November I requested Deferment, because of the hurricane that hit my area here in Broward County Florida. Ever since that day I have had nothing but issues with this company. First they never submitted it, and I spent many phone calls with them telling me they did. Fast forward to today, I receive a letter telling me that I am 45 days past due, on a deferment that I requested months. This is a negative remark on my credit report, and they are also talking about repossession? Really because they caused me to be 45 days past due because it apparently takes 2 months to process a deferment. The same deferment I requested from them, I also requested from my other car loan people, and it was done within TEN minutes of the phone conversation. I cannot with these people, and to top it off, Marlon ** wants to argue with me instead of listening to me the customer, with the issue caused by them!

On Tuesday, January 23, 2018 I had the opportunity to speak with Michael in the Customer Service Dept. He was wonderful. Tone of service was excellent. Knew what questions to ask me when I described why I was calling & got everything taken care of. I feel that he & Westlake Financial should be commended.

Do not use this company. Check to make 100% sure you will never have a loan through them. We made two months payment on Jan 8, 2018. Received confirmation number and went about our business. This morning, our truck was stolen from our home with our wallet inside. We call the police and they tell us it was reported last night. We call Westlake Financial. They tell us the payment was not paid. We confirm we had paid the bill for two months on Jan 8th- and received the confirmation number which is in said stolen truck. The woman tells us we should have an email confirmation. We do not. We have never received an email from this company. Turns out they put our email address in completely wrong- like basically made one up.

After I was told that my December payment was rolled to the end of the loan and I paid a payment this month, I woke up this morning to my car missing. I called Westlake and was told that I was over a month late and that they had tried to call me. I have received no voicemails and explained to them that I cannot answer the phone while I am at work. They claimed they left a message on the 17th but I never got one. They then told me that I had to pay basically more than what is left on the loan in order to get my car back.

I have paid every bill on time with Westlake and recently fell upon hard times. This would be the first payment I ever had to make an accommodation for. I was told a WEEK ago that I was eligible for an extension for this one payment. I got a call today saying the policy has changed and not only can it not be extended, but the option wasn't available on the day it was offered. NOWHERE on the website does it say any of this. Extensions are still offered. They say just call. The rep was able to read the notes back to me and everything and still could do nothing. I get a call today saying my account is past due and I have until the 10th to pay. I was RELYING on this until I can catch up next month. Awful service. Will be seeing what I can do legally. If a policy is changed, communicate it!!! You call quick as hell when money is owed. Awful, nonunderstanding company. Wish I was able to go through someone else.

Between Corrina and Ryan ** on 1/20/18, I received more information from them than I have from all of my previous phone calls. They were very personal and professional at the same time, which is very hard to find in a company/division as yours. I had to rate their performance, because they deserve to know how well that they are doing. Get more like them please!!

Westlake Financial group and associates solely are the most unethical, habitual fabricating, unsympathetic body of employees I’ve ever embarked upon my whole living life. They have repeatedly harassed, haggled, and threatened me with phone calls for late payments that I had to seek legal counsel for it to stop, for it was ascerbating my condition. Prior upon taken the loan out my health had taken a nose dive and I’ve been in battle with a terminal Illness.

I got ahold of westlake and they said they realize it was a mistake on their part and are working on getting it cleared up.

Thank very much for assisting and taking the time to explain my options in making my car payment arrangement where I am able to be current with my payment. Talking to Mr. ** and getting different option explain to me was so helpful. Mr. ** was very remorseful for the reasons I gave him in regards of me being late with my payment and my situation. He showed compassion and care to take good care of the customers. I am greatly appreciative of his time and effort for helping me 100%. Thank you again Mr. ** and Happy New Year.

Westlake Financial has been very good to deal with. I ran into financial difficulties recently and Courtney was willing to work with me to get back on track. She was extremely nice and easy to discuss my options with. If I ever need vehicle financing again, I would be happy to use them again.

Although there have been many times where I have encountered some agents who have a don't care attitude, the agents I have dealt with like, Miss Mary **, make me feel grateful to have Westlake as my Loan Provider. She and her supervisor seriously helped me out with my payment situation, especially since I'm on a fixed income. Thanks so much Miss Mary for your patience and understanding and going that extra mile to help me! I appreciate you wholeheartedly!

I didn't have a problem with paying the final charges on the van I purchased after it was repo (taken). However, I only owed about 4500.00 on the vehicle. The first garnishment started almost 2 years ago. They have taken over 9996.83 and still will not stop this garnishment. This is more than double what they said I owed. How is this right for the company to just keep taking my money every week.

Easy to deal with. Excellent personal customer service. Called and spoke with Ernest. He quickly addressed my payment issue and offered a resolution. He was very friendly, personable and knowledgeable. His personality made the call very pleasant. I hope if I need to call again that I reach someone like Ernest.

I was set up on autopay... Received a call on the same day my ACH was to come out my account talking about, "You have to make a payment." I said, "Ma'am I have autopay. Why are you calling me..." She said, "To get your payment." "Ma'am autopay means you will auto get payment & I have 100% on time payments." Because of the harassment my ACH was cancelled putting my account in jeopardy. They took 2 payments the same day & charged me an extra $20. This company is terrible & I will NEVER refer them to anyone... Absolute terrible customer service. How do you harass someone with 100% on time payments???

Always being locked out of my account every month never fails then they wonder why I called so mad. My name is legally on the contract I should be able to access my account using my own personal email not the primary as we had a very bad falling out and have absolute contact. How is it you will call me if he’s delinquent on his payment but you won't allow me to access my own account. Correct me if I’m wrong but isnt customer service’s job to help and allow you to access your account. I was told today to make a new email address and register again. I tried still same message to contact customer service. What's the point they can't help me anyway. I do not know if this is how you treat all your clients or if it’s just me. So far from all the reviews it’s just me having this problem. I am currently in contact with a attorney as I see this as unfit and unprofessional and also against my legal right as a cosigner.

It was a pleasant surprise to deal with a polite and professional customer service rep. That's the way all customer service reps should treat their customers. I felt good after talking to him and got my problem solved and my account up to date.

We have had our car for almost 18 months and have had no problems with Westlake at all. They have never given us any trouble and have always helped us when we were having financial issues, like we currently are. Customer service is always so friendly and helpful and understanding. They treat us like they care about our situation. Thank you to Westlake and the representative who went above and beyond to help us and relieve so much stress during this holiday season!!

I've been having a hard time with making my payments. Lost of income, health, and extreme car repairs placed me in a bind. My car was repo and I didn't get any sleep the night of the repo. I called Westlake the very next morning and spoke with Byran ** in customer service. He was a big help and added a smile to my face. I've read others comments about Westlake, but I can honestly say Mr. ** done his best to work with me. Thank you so much Byran **!

I purchased a 2004 Cadillac SRX from Westlake... Replaced the engine, paid on time and late... Got behind then caught up. Was repoed one time. Paid that. Car was rear-end and my insurance I thought paid it off. I was never contacted by Westlake about a balance owed. Instead the account was charged off and tax lien was placed on my credit report. 3 yrs later I called. They still have all of my info. I asked why I was never contacted about the balance, the reason was, "It was an old account, your insurance company dropped the ball."

I had one more payment left. Had the truck for 5 years with very high interest. They took it over $716.00 and refused to let me pay to get it back because the loan contract was expired. DO NOT... DO NOT GET A LOAN FROM THEM.

This young lady was truly remarkable and deserves a big thumbs up for her customer service skills. Thank you Autumn for being kind and compassionate but also staying within the guidelines of your companies policy on helping an account holder such as myself during a difficult time of financial hardship. Sometimes as customer service reps we forget that we could easily be the person on the other end of the phone and if truth be told a lot of times we are that person on the other end of the phone in our personal lives outside of work. You used your own personal experience with my employer (One of the mobile taxi companies) to assess the situation and at the same time solve my problem. Thank you so much for being the agent that I had the pleasure of speaking with today. I wish that every company out there that has a call center/customer service department had an "Autumn **" on their team!!!

Westlake Financial repossessed my truck for 37.00! It is the week of Thanksgiving, my daughter is standing outside in the cold waiting for us to pick her up & we are on the phone with Westlake Financial being repossessed for 37.00! The "department" lead only responds with, "it is not about the amount". It is all about the amount! This company does not deserve to be in business and there has to be some type of legal action against them.

Lateef ** was the best representative I have yet had on the phone. Very helpful, very patient and very polite. Westlake Financial should consider giving Lateef ** a bigger bonus for the upcoming holiday, also should have more people in the office like him. Thank you, Lateef!! Best Wishes!

I called this afternoon about my payment options regarding my newly purchased car and the lady on the phone named Pierina (IDK if I spelled it right) was extremely helpful to me. I was highly satisfied. She was very polite and she speaks clearly and everything was explained in an easiest way to understand. In addition, she set me up an account and sent me a document for the automated billing (in which I think is the most convenient way to make a payment because there is no additional fee). So, I don't have to worry about the extra charges if I use another payment option. Terrific job! Keep it up!

Have been trying to retrieve my personal property from Sterling Asset Recovery for more than a week. Finally called Westgate to ask what to do to get my things back. After a number please hold 6 to be exact Anthony ** took over and made it happen, can't say enough good things about this young man, he should be the example on how to conduct customer service. Thank you Anthony. Great job.

Felipe ** was very understanding to my situation. I felt heard and supported by Felipe. He did his research to find me the best program to help me stay accountable to my account and again to stay with my vehicle. Very friendly and I really appreciated him understanding me as a person not just as a number or dollar sign. Westlake Financial has. Great team member when it comes to Felipe **. Thank you.

Regardless of the life turn that brought us to Westlake (mine was a 17 year marriage where I stayed home with the kids and well he obviously destroyed my credit) either way, we deserve common courtesies. Let's put aside the 23% eye gouging interest rate for a minute. Here's what to expect after you've written your name in blood. Now this review is from the view of a 4 year patron with not 1 and I mean not a single late payment ever!!!

Very helpful and understanding on behalf of Carmen **. She really went above and beyond trying to help me get my car back in my possession. Truly appreciate everything she did. Took the time to hear me and understand my situation and actually gave me real possible solutions. Great job Carmen!

After getting my truck repossessed I paid out everything I owe. I still can't pick up my truck because their stupid system is taking more than TWO weeks, because their system takes time. They said 2 business days and this is over 2 weeks now. I recorded all my 120 calls I made, supervisors saying is done when is not, and then good luck getting a hold on them again. Really BAD company, will not recommend this not even to my enemies. Stay away from this and find something else.

I called to make a late payment and was transferred 3 times to the correct department. The third representative, Samantha **, was very upbeat. She went to the point, to collect the payment. Only asked me once the reason the payment was late. She was professional, courteous, and had a great positive attitude.

After being behind $69 they repossessed my vehicle. At 5:30 this morning with no letters, phone call, etc. I made a payment arrangement for my vehicle and they still came and picked it up. I have lost all trust. They charged me $400 tow fee on top of my $69 I made an arrangement for. They had taken advantage of me. DO NOT WORK WITH THIS BANK. I WILL SEEK LEGAL ACTION.

This company has the absolute best customer service I have encountered in a long time! Ivan ** has been so pleasant understanding and honest that I would recommend the company to anyone needing their services!

I recently just got my car repossessed and I was freaking out and how to get my car back. I called and Ryan was the one who took my case, he clearly and calmly stated everything I needed to do very smoothly. He was amazing and I look forward to be working with him If I have any questions about my car payments. Thank you, Ryan.

I really enjoyed the experience I had. I was behind on my payments at the time and was feeling really frustrated and that there was no hope in getting caught up. Oscar was very patient, empathetic, and helpful. He was also very reassuring... which made me feel confident in his abilities to help me to resolve my issue.

This bank has to be watched closely. They made a van payment disappear without any calls or warning at all. The repo man came and got our van. We got it back after a two week battle with this ** bank and lot of fees later. This bank is a piece of **. Do not deal with them. If you do watch them closely.

I have had a car loan with this company for approx. 3 years. From its inception, I set up automatic payments with my Credit Union. I have not missed one payment. Tonight, 7:35pm, I received a phone call from this outfit telling me they have not received this month's payment. It so happens that the payment date this month fell on the weekend; neither Westlake NOR my Credit Union operate on a weekend... Therefore, although the automatic payment WAS made today, Monday, by my Credit Union and will probably reach Westlake tomorrow, Tuesday, they are calling me as though I'm some kind of crook trying to get away without making my car payment?? This is the second such incident with this outfit.

The customer representative on this call was very knowledgeable on information I needed. She covered it very well and went above and beyond. Customer service like that is absolutely the way to keep us happy and want to do business again.

Insurance Dept. has the worst customer service! On hold for over an hour several times then the females are rude, inconsiderate and deliberately do things the wrong way. If you complain about any of them, watch out because they will screw things up for you to get satisfaction. VERY BAD CUSTOMER SERVICE!

I paid my loan off in full and they still took out the monthly payment. I called them to retract my consent of automatic withdrawal and to verify total repayment of loan. I hung up with the understanding that I owed them nothing and they no longer had authorization to go into my account. They did it anyway. When I called about it they said I would be reimbursed in 21 business days. Three weeks later I called to check on my refund they had not even processed it, if I had not called they would not have activated my refund. Bottom line, it took them 5 minutes to take unauthorized money out of my account but it will take them a month to send me a check via air mail. This is the embodiment of unprofessionalism.

Car Loan - I'm new with Westlake Financial, I called and spoke to Katheryn **. She was so very helpful, she explained how the loan worked and made me understand how to make on time payments and how to pay the loan off early without getting hit with a higher interest rate. I seen all the negative reviews but for now I must say they are off to a excellent start, Katheryn was so very very nice!!! She went above and way beyond!!!! With that kind of service I think i'll be just fine.

I am impressed with the expeditious processing to return mail as certified with a tracking number to ensure my receipt. In addition, I received a very informative explanation of how to track my mail on USPS website. Thanks again, Ada!

I had a car loan with Westlake Financial. I live in Illinois with no credit, no co signer and they were the one bank to take me, yes interest was a lot but I'll take what I can get. Over time I'd call to make a payment. They were always so nice. My last payment made she said "Congratulations!" That alone meant a lot, it's the little things too. Since I had no credit, paying off a car would help boost it, right? None of my payments went to my credit, I was panicking. I called and right away Triana understood my concern, spoke with her super and he said he'll put in a request with the credit bureau from my first payment to my last. I couldn't thank them enough. I did not have one bad experience with Westlake Financial. I highly recommend using them as a bank. They want to help, they want you to have a good experience. They're the one company I have actually had this with. Thank you again so much, truly means a lot.

I would like to share a very uplifting experience that I encountered with a representative by the name of Mary. In February I had back surgery, in May I was rear ended in a car accident. My financial situation became very challenging and I got in the rear with my payments. Mary went above and beyond to assist me with my account. She was courtesy, competent and compassionate. Westlake Financial is very fortunate to have her on their team.

Mr. ** was very helpful when I call 7/24/2017 and when I didn't know information he helped me cause I was lied to by a supervisor Alex but even tho I was mad Mr. ** let me vent and he helped after he was trying to calm me down. Mr ** gave wonderful customer service

The dealer where I got my car from, they failed to give me the extended warranty that I paid for thru Westlake Financial, and somehow they (the dealer) did not return the money to Westlake Financial on time. So, I called Westlake Financial to let them know of my situation, Andrea ** (in Insurance Department - Warranty) took my call and from that day on, she was always calling me and letting me know how things were going with my situation. It took a while for the dealer to return the money, but Andrea ** always called me on the day that she said she would, sometimes I was not able to take her calls; but she always left a message for me. Andrea ** didn`t stop until the money was returned into my account with Westlake Financial. Thank you so much Andrea ** for all your help.

I called into Westlake today to see if I qualified for an extension. Being new to Westlake from AFS I was not eligible because I had not made 3 payments at this time. However Keyerrah ** (hope I spelled correctly) advised me of the options that I was eligible for. She offered a due date change. She was very helpful and courteous. She was professional and apologized when she cut me off and allowed me to finish my statement. I was nervous about calling because of the negative reviews that I have read but she was very helpful to me and I hope that if I ever have to call in again that I am able to speak with her.

I made arrangements to pay my car note today but I was still short. So I called Westlake Financial to see if I can get a few more days and they assisted me. With the help of Marisha who was very helpful, professional and knowledgeable... Thanks Westlake Financial and Marisha.

This company is completely fraudulent. Do NOT finance here. I pay my bill, then they repossess my car. Then they want $630 to get it back. It is a racket! All they want is to incur finances and repo your car, then they can sell it. That is how they make their money. Marlon **, Jennifer ** - you are supposed to be managers but you are crooks and belong in jail. My attorney will make sure that you don't treat good people like this again. I cannot complain enough!

A couple months ago I had trouble getting my title from this company. I was transferred between departments because no one knew what I wanted. Finally this girl answered the phone. I told her, "Please listen to me. You're my last hope." I was done with Westlake. No one listens but this girl said, "Sir give me a chance what's going on?" Finally she was patient, able to listen to my problem and like nothing fixed it. I asked to be transferred to her manager some lady and I told her how happy I was with her employee. She was the only one who helped me.

I didn't research enough!!! They are the worst! They give no assistance or help when you need it. Yes, I have been late with my payments but I only had two payments left and they repo my car!!! That should be a crime!!! What they want to do is resell it! Please customers unlike me, read up on Westlake before signing any agreement!!! Now in order for me to get my car back I have to nearly pay double plus repo fees!! This is a shame!!! Never again!!

I had to call Westlake Financial Services this morning and to my surprise I got contacted with Ryan. He really listen to my problem and offer a way to fix it. Thank you Westlake Financial and Ryan for being such a great help to a person's life.

THEY CALL ME 8+ TIMES IN A DAY EVEN AFTER SPEAKING WITH REPRESENTATIVES EXPLAINING MY SITUATION. It's not like I haven't been keeping in touch but 8+ times come on. NOW THEY CALL MY WORK NON-STOP! I told them they aren't allowed to call me at work and they still do! They say they have every right to call because I owe a debt. I have proceeded to trade the terrible car and now have the trade in company paying off my debt. I have called and told them and THEY STILL CALL 8+ times a day!!! NON-STOP HARASSMENT. I can't wait to be completely done with them. NEVER again will I deal with them.

If I could give a zero I would. I've had a loan with this company since 2012, it has been a complete nightmare. The staff for the most part are rude and hateful. They interrupt you if you are talking with them and as far as trying to get any help from supervisors, forget it... They are almost as bad. My advice to anyone looking for a auto loan, run far, far away from this company.

I call to inquire about my next payment. The system had a different amount but Solomon explained in detailed. He really comforted my worries. Solomon was very patient, polite, professional, and caring. I wish I can have this type of customer service experience when I call other companies. Thanks Solomon, YOU ROCK!

First of, I should say I should have gone with my gut on this one. I would have saved myself SO much trouble. My husband and I purchased a vehicle in 2015 for $9000.00. We put a $5000.00 down payment, so you think that would make it around 6 grand on the loan (factoring in tax, tag, title, etc.) NOPE. The balance was 8900. I should have walked out of that dealership then. At the time, my Fiance and I had never financed anything before. The only thing that had ever been on my credit was a start-up loan I got after I graduated high school two years prior. They gave us a TWENTY-SEVEN PERCENT interest rate. Again, I should have ran wayyyy away. But we were young, desperate, and ignorant. This is why I say it was predatory lending they saw young, no credit, and pounced.

Call was answered by a professional and understanding agent named Julia. I forgot I set up automatic withdrawal and made a payment over the phone. It would have bankrupted us for the month. I explained to Julia who was kind and set up a refund to my bank stating funds would be available within 24-48 hours. I'm so pleased and relieved. Crisis averted.

My vehicle (2005 Kia Amanti) was repossessed on 6 Mar 17. I called Westlake Financial to see what I needed to do to get my vehicle. It was amazing how nice they were up till a point. Why is it that people that you have to deal with are so nasty but, get mad when they get the same treatment. Anyway I was going through a financial difficulty but needed to get my car back. So I called as stated and I was informed that, "Sure you can get your vehicle back. You have to pay this much and you can get your car back". Spoke to several people Miguel, Brady and Phillip from 9 Mar till 26 Apr 17 back and forth and off and on, me thinking that they would not sell my car until I found out they moved my car from Colonial Beach VA to Manheim, NC. That's when I started to feel that they just wanted me to pay the $1300 and not get my car because they sell it and not inform me.

I have been with Westlake Financial for over 4 years and have paid my bill every month on time. But because I owed a $33 late payment they were going to repossess my car. FOR $33, THEY WERE GOING TO TAKE MY CAR AWAY WHEN I PAY MY BILL EVERY MONTH. The first time I am late, they filed repossession orders. On top of that even when I paid the amount they still had representatives calling me stating my account was delinquent. This company is ridiculous. There has been too many people complaining about this company. Never take a loan with this company. They do not care if you have paid your bill faithfully for years. For $30 they will threaten to take your car.

In Nov. 2016 I purchased my car through this company from hell. I had made payments on time every month and even sometimes ahead of time. In March of 2017, I ran into some financial issues due to changing companies and my pay dates changed as well. The rep I spoke with was very helpful and said because of my payment history, he would suggest doing a balloon payment to cover that month's payment, I was perfectly okay with that. April 2017 I make a payment of $881 to get ahead. On April 20th, I wake up to go to work at 7:30 AM and my car is missing. I'm thinking because of that large payment I made the same month, that my car was simply stolen. I went through the trouble and agony of calling the police and filing a report and all... The police told me my car was repossessed. I was FURIOUS because now, I had missed work for the first time today... They are very strict on time so now I'm without a job.

I received a phone call about two weeks ago from this stating that my account was going to transferred from AFS acceptance which was never in the contract nor was I notified of the transfer. I have been getting phone call everyday stating they are making sure my phone is working. Every time I have request to speak with a manager or a supervisor they always say I would have to call back. Really after you keep calling and harassing me. I make my car note on time, sometimes before I understand. I'm going to call Attorney General today and also I'm going to get a lawyer because people that make the payments on time shouldn't be receiving call everyday. My payments isn't even due. And also looking at the reviews you guys are rated bad.

We had a problem with my husband's paycheck at work, they sent his direct deposit to an old pay card and we had to wait for it to get straightened out. I explained this to Westlake and also told them we had never received our first paperwork. They apologized and said they would send out a copy of the paperwork and told me considering the circumstances I could pay that Friday. They then started harassing the dealership I bought the vehicle from about the payment saying they never told me I could pay Friday. The owner of the dealership told them to pull up the recording. After a day they said they found the recording and there was nothing said about holding off on the payment till Friday but would not allow us to listen to the recording. I have never had a problem with a financial loan service like this, do NOT finance through them.

If I could give 0 stars I would!! Since I purchased my vehicle it has been hell with this company. They have stated one thing could be done and then it can't. Or something could not be done, yet if it benefits the company it can now be done. This is the most unethical, horribly staffed, discourteous, deceitful, unresponsive, mismanaged company I have ever encountered. I have called several times and for my complaints and issues and NEVER can I get a hold of someone that can actually assist me or even cares to do so. Stay FAR FAR AWAY if you can. If this company is your last resort - WALK!! It will save your sanity.

I had a loan with Westlake Financial and was advised that my last loan payment in would be in 11/16. I was informed that I would need to pay only late fee charges and returned check fee charge to receive my title. The rep that I spoke with never gave me a date when this amount would need to be paid as it was not going against my loan balance. For several months the company did not report this as a charge off, nor send any correspondence or make calls demanding payment. I made a payment on 3/20/17 in the amount of 396.44. This paid the remainder balance to get my title in full. On 3/22/17 I received a credit notification stating that Westlake Financial reported my account as a charge off with a balance of 396.44. This was reported after my account was paid in full. Not sure how this is possible when it was never reported prior to making my payment. Therefore I am launching a formal complaint and investigation.

My car was paid off by another car company, but Westlake took another payment out of my checking account and made it overdrawn. They tell me that it is going to be thirty days before I can get my money back. I think this is bull crap. You are so eager to take my money but very slow at returning what is not yours. You guys suck **. I will never use Westlake again for any reason.

This Westlake Financial its the worse financial any one can deal with. They steal your money and they sell you lies. If they offer you to finance with them think twice to take their loan. They are fraud people and they don't work with you as they always said. They lie to take your car and after make the payment they come with other excuses. I don't know how they still stealing from people and still working this financial. It's embarrassment for the whole??? They want to charge you even when you don't owe the amount. If you owe them 341 they charge you 1640.00. How, why don't know. They just want money and they make you go thru a lot... I don't even rate them cause it's not necessarily to rate such a worse financial...

This company is the worst. Always coming up with new excuses to take more of my money. I make my payments on time and they don't seem to report it because it hasn't helped my credit at all. It has happened a few times before already where I make my payments and somehow they "never received anything". They have caused me so much stress and so much money. Even if you continue to email, fax, or send any type of proof of payment, they will still continue to say that they have not received your payment. The exact same thing happened to my mother who is also financed with them. Again, many times we sent over proof of payment, we even had bank tellers helping us, calling the company for us and telling them it clearly showed in her bank statements we had made the payments. Supposedly they had not received any payments for her account for 3 months.

This is the first review that i have written for a company. I have never been put in a situation like this and i am truly dumbfounded at how unprofessional this company has behaved with me. My vehicle got repossessed because I missed two payments. They did not warn me about repossession. Woke up and my car was gone. I had an agent contact me telling me that my vehicle was in auction. After balancing my finances I realized that I could not pay $1,300+ to get my car back then decided to tell them that I was going to let the vehicle go into auction because I could not make the payments and on top of that pay 1,300+ to get my car reinstated... The agent insisted on asking me PERSONAL questions to quote verbatim: "why couldn't you afford to make the payments?" "Where are you working now?" "What money can you give us now?"

I paid the loan off. It was closed. I made a payment on my online bank app to them thinking it was my new loan company. My bank said the money wouldn't go though because it was closed out account. I called Westlake a month later. They said I didn't make a payment. Showed them proof then that said they would return the $500 dollar. Nope. Nothing. Got a lawyer to write a demand letter and 3 months later after calling so many times I just almost gave up. But now I want to make sure they pay and the more I read the reviews on this shady company. I get angry so now it's on.

I called November, December and January 24th for the same extension. Talked to 3 different reps who confidently assumed that I must be mistaken in reference to me actually signing the documents that they needed 3 TIMES. And when I called today, THEY WERE STILL ASKING ME FOR SIGNATURES and in so many words told me if I stop complaining, they could help me... HORRIBLE CUSTOMER SERVICE!!!

This company is FRAUD!! I had my car repossessed because of a missed $40 payment that I was unaware of. They did not contact me whatsoever, my address was changed and they still found the car but couldn't find me to tell me it would get repo'd if I didn't make a payment ASAP (which I would have, had I known). They took my car on a Friday morning around 3 AM, knowing you have to make an appointment with the repossession place as well as them being closed on the weekend and that following Monday due to a holiday. I was getting the runaround for hours trying to figure out how much it would cost for release. Finally was told $750 was my total and I could pay $500 to get it out and $250 at the end of my contract. So I paid $500 and had to wait HOURS for them to release my car, I called and called they kept telling me to call back later.

I have never, ever seen my husband so stressed out in my life. This financial company is beyond ridiculous. Please, please, please do not deal with them. My husbands car got repossessed on Jan/8/17 because he was 27 days late on his payment. Next day he called in to pay what he owed. After they asked him to fax his Driver license, proof of employment, three references. He did all of that and after they did NOTHING! He asked where his car was at and they didnt know. They kept telling him that the status on his car was "PENDING".

This is the first review I have ever written in my life and I would swear on the bible on this review if you get approve for a car loan by these people leave the car on the lot. This is the most unprofessional business I've ever had to deal with in my 37 year on earth. I wish I had did my homework on Westlake Financial before signing on the line. They repo my car for being a week late. Well that's my negligence. 2 days later I paid the full balance. In order for them to release my car they wanted proof of income, 3 references, and proof of address. Fine. Next day I faxed all they ask for. It's going on 6 days after I paid and they have yet to release the car to me. Their agent don't know **. Supervisor don't know **.

From the very first time I tried to establish a rapport with Westlake upon receiving an auto loan from them through a car dealership, they proved to be incredibly difficult to communicate with and unprofessional. Their rates are incredibly high and they are not willing to renegotiate or refinance their loans. I became disabled and unable to make full payments due to reduced income and they have no options to allow for extenuating circumstances.

I seen a lot of negative things about Westlake but my experience was awesome. I got an Infinity QX56 such is been paid off, never had any issues with them for the 3 yrs. Now I'm back with them and is been the same. No complaints.

Westlake allowed an individual to get a $22,000 car loan IN MY NAME, making me a victim of identity theft. I had not known about this account (or this company) until October 2016, however the account was opened December 2015, according to my credit report. I am currently left with a balance of $17,500 since the thief decided they no longer want to make payments on the car, and it is now going to get repossessed. It's affecting my credit (obviously).

If you have had any bad turns in your life and need desperately to get financed or is it PUNISHED, talked to and treated like low life scum of the earth let some smooth talking auto finance manager introduce you to these shady back alley bookies. DON'T DO IT. Walk, ride a bicycle, take a taxi, hitch hike because if nobody uses these rip off artists as well as the auto dealerships that throw these rattle snakes into the laps of unsuspecting car buyers they would slither off into financial ruin where they belong. I financed a vehicle $4000.00 down, made $774.00 a month payments for 45 months on a 48 month note total $38830.00. Ran into financial difficulties, health problems. Called going to be 16 days late on payment. "Thank you sir for calling. NO PROBLEM." Well there was a problem. My vehicle was missing 2 days later... personal belongings, GPS radar detector wallet... I wonder what could have happened. Was it stolen??

Well, I'm not even done with the basic part yet, and already dont like the unprofessionalism with this company (WESTLAKE FINANCIAL). How does 2 CSR's call you at the same time, but there is supposed to be one generated folder... and the CSR that I'm on the phone with says "don't answer it", instead of "let me inform the others that I have the client on the phone." Not only that incident they are calling me to complete a phone interview and the first guy doesn't even fill out the forms. So now the whole office is taking turns calling me but lying saying they couldn't reach me on the phone when I already completed an interview. The dealership (NJ USED CAR CENTER) on Lyons Ave in Irvington. The manager pressures his worker to close this deal or go pick the car up. Research these POP UP FINANCIAL BANKS. THEY ARE THIRSTY LIKE THE REST OF THEM. Like the other reviews they just might be scammers together.

This has been the worst experience of my life!! I have never ever write a review about anything, but this company uff! This company should be illegal or shut down. I got a 2004 Nissan Murano, and the lending bank was Westlake financial. First I gave a down payment of $5k for a loan of $10,464.94. First bill had a balance of $10,121.50 which idk where the rest of the money went. I had pay every month since 2013 the amount of $350.00 without missing a payment. At the beginning of this year I paid $6,000.00 toward the payoff amount since I really want to finish this loan and get away from Westlake forever. At the time I paid the $6k my payoff balance was $996.00. After that they repo my car, end up paying $1,121.00 to get my car back (plus $50 to the towing company, plus $28.00 to DMV cause they destroy my plates). I enter into an agreement extension with them because supposedly my contract expire.

When inputting my bank information I accidently put in wrong numbers so it came back with insufficient funds (I had plenty of money in there). They charged me $20 for insufficient funds so I tried again and it went through correctly. When I called to explain to them what happened they said that yes they will charge me for insufficient funds even though it was a mistake and they still got their money way ahead of time. Will not take another loan through them again!

I purchased a loan with Westlake Financial, because I wanted to build my credit to which was nonexistent. Everything is going well until I was informed that I was not getting credit for payment. I was told to provide proof of license and social security card. Several months later and many calls to my the credit bureaus and nothing changed. If my credit was bad from the start why was I not told to provide info before? They can't file because of some discrepancy issues. Credit agency told me nothing should hold them back file my payments in the system. I need financing help.

I have had an account with Westlake for the past 6 months. Initially, I thought most of the reviews to just be upset customers that did not follow the rules. Now I know differently. My payments have always been more than what is due and comes out of my bank account on the last paycheck of every month, my payment is not due until the 4th of the every month. On October 30th they withdrew not 1, but 2 car payments. I contacted them immediately and was assured the money would be back into my account within 5 business days. I am sitting on the 7th business day, my money has not been refunded, and the customer service manager decided to hang up on me instead of dealing with the problem. They are all liars - seem to be trained specifically to lie to customers.

To make a long story short, I was 17 days late with my payment. I made one payment on a Friday and the other on a Sunday. Today I realized that neither payment had come out of my checking account. I went online and saw that there was a $20 charge for insufficient funds. Knowing that it had to be a mistake I called them. When I spoke to the representative, the woman said that I had left out one digit from my checking account number, they couldn't locate the checking account and that is why I got the fee. I asked if they could waive the fee this one time and she said no. To top it all off I was told that because of me missing one digit from my checking account number, I will not be allowed to make payments using my checking account for 3 months. They will only accept my debit card payments, but with a $5 processing fee... All of this for one missing digit in my checking account number!!! I spoke to a manager and she was no help...

I am a used car dealer, and all the time that we close a deal with WESTLAKE, they cut the funding from $500 to $1000. They said one number when we are doing the deal and when we get our check always is short. Really bad company, DO NOT DEAL WITH THEM...

They never bothered me, I always paid on time and never had any issues. But when I lost my job I fell behind 2 payments which when I did get a new job called and had my payments deferred and would pay the upcoming month. But a day later the repo man knocks on my door saying he was taking my car. Pissed as hell I called Westlake about 100 times unable to get through. Finally at 4 pm I hear their whole system is down!!! I can't get through by phone or online!!! So I'm wondering why in the ** they took my car #1 and #2 if the system crashing voided my deferred payments!

I got a loan through this company 3 years ago. Thinking I should be close to paid off I check and see I've made every payment on time and I've paid almost 9000.00. The loan was for 8075.00 at 23.24 percent interest which is high but at the time my credit wasn't the best so I took it. They're saying I still owe almost 4000.00 which doing the math would be almost 50 percent interest. INSANE... Then when I called their customer service the woman I spoke with was very rude. Said my loan was for 14000.00 and everything is in order.

I purchased a car through Westlake Financial a little over a year ago. They have harassed me ever since. If you are a day late on your payment, they stop access to paying online and you are forced to call them. They are bullies on the phone and bullies on their practices. I called to make a payment with them and they asked for my address, work information, and contact numbers. When they read the contact numbers to me, they read back my grandmother's number, my boyfriend's number, and my bank's number. They also read back my boyfriend's parent's address. I never gave them access to any of this information! My grandmother is 86 years old! 86! I don't know how they got her number but I am pretty sure that is illegal as I have never used her number for anything and never lived with her.

I've been a customer with them for almost a year now and to this day they have not gotten my social security number right on the account. Even after sending them copies over and over and over again. They admit that they receive them, but they have not updated the account to reflect my social security number instead of somebody else's. This means that whoever owns that social security number is getting credit for my payments on my account. Thankfully, whoever is getting the credit for my payment is getting good credit. What if somebody else was not making the payments in a timely manner?

If anyone is considering doing any type of serious adult business, trust me it's not worth it. I do understand some have bad credit, trying to repair it like myself, so we need companies like Westlake. They are extremely unprofessional, will blatantly lie, and take money from your bank account, blame others for their shady business practices. All this happen to me. For a year things went fine on my car loan, deducting weekly payments directly from my employer and direct deposit. If it's 4 weeks in a month round $120, 5 weeks round $100. After reading reviews I felt lucky that everything went well for the first year. Then recently Westlake decided to deduct 364.40 from one week's pay check and it begins, lie, deception, more lies. They treat individuals in our situation (low credit scores) like crap, bottom line.

So my account was 14 days late and I told the lady I was going to be late on my payment that was only 256 and if they could bear with me until Friday. She told me no and they were going to repossess the Vehicle. So long story short I've been having problems with this car since I got it. First the throttle control and now the transmission, starter and other problems that's cost 1850 dollars in repair. Now I pay the amount due which I was told which was 945. Now they're telling me I have to fax papers over. Okay no problem. Done. Now I was told to call back at 11am to see when the car is released. Now it's I'm 17.55 dollars short and have to pay it. Okay no problem. Done.

I've financed my car with Westlake for over a year and for the past few month I've been ill, in/out of the hospital. So, I called Westlake to work something out to catch up on my payments. I could make have made one payment that Friday coming and the balance the next Friday. Well, after talking with them, of course rude as hell, they said nope and it was Tuesday when I spoke to someone. Wednesday morning came and there was knock at my door, REPO man was there to pick up the car. I was pissed like hell, they couldn't wait till Friday for me to make one payment and pay the other the next week. Very bad company to work with.

Bought a 2008 Chevrolet Cobalt on November 14, 2014, really nice car, great on gas. Bought it for 9,000 with low miles. However after paying 245 (even though the payment was 225) for 3 years straight only having one late payment, my balance was stuck at 5,400. Then had another late payment after 2 years and had it repossessed after one week. Tried to call to work on getting it but they want me to pay the full amount owed, even after I put 3 to 4 grand into the car, was a complete ripoff. Agents were always rude to me and always had excuses for any issue I had. DO NOT FINANCE HERE!

Literally STAY AWAY! I have been making on time payments for the past 17 months since I financed my truck through this crooked company and they REFUSE to report to the credit bureaus that I even have a loan through them, let alone that I've been making my payments. I have called 9 times, emailed 14 times, and facebook messaged twice over the past 7 months and every damn time they absolutely refuse to do anything about it and just give me the runaround.

I bought a car from Best Buy In Town in Philadelphia, PA on Kensington Avenue. Everything went smoothly until a month later. Just bought the car and I started to have mechanical problems. The Catalytic Converter costed me $2500 and the Brakes $150. Best Buy In Town do not even try to help me. I had to pay out of pocket for everything. I called Westlake Financial in advance to let them know that I was having issues with the car and that I was unable to make a payment for 1 month. I planned to pay on the next but make 2 payments so that I could catch up and be up to date.

I got this car for my daughter back in March 2016. She has been making the payments every month. Now in Sept she got a little behind like just 15 days and they came at 5 am to repo her car. I called to see how we could get the car back and was told that they need $1500. Are they crazy? She was only 15 days late. I would never use them again. Worse company ever.

Truck totaled. Insurance company requested payoff good til 4-16-2016. Received payoff so they say 3 days late. Was short by 129.13 interest plus late fee. Total due now 144.00. But they released the title to the insurance company. Never called or send letter balanced owed. Was trying to get another vehicle but not now. They accepted the payoff and didn't ask me for my opinion until they wanted me to pay that crazy balance due. It's their problem for accepting the check and releasing theirs and my title.

My car was repossessed on July 6, 2016. I was behind on my car note but my payment are due every month on the 16. So I was 2 months behind the day they repossessed my car. I called and ask what I needed to pay to get my car back. 1300.00 to get my car back when my car note is only 356.00. I paid everything they ask and they told me my next payment would be August 16. Ok I called them to inform them my payment would be late because I just started back working. Gave them September 2 and she said I was 2 months behind. How was I 2 months behind? I just paid to get my car back last month and my new payment is this month. I wake up this morning and my car is repossessed again for August 16 payment. I hate these folks taking people money. I'm going to sue their money hungry behinds.

We bought our car and paid the first payment then got our paperwork in the mail. Paid the next payment on time and so on, we get a call that we never paid our payment and that the account was closed and new one opened. I fixed them the stuff to show we paid it. It was fine for a few months then the said that they never received or payments and that we are 36 days late and the car got repoed without warning or notification and we have three days to come up with 1,563 dollars plus 300 to 500 repo bill. They said that they were never notified about our situation and we called them to tell them I know 5 times a month. Whatever you do don't use WESTLAKE FINANCIAL. They are crooked.

Dealing with Westlake Financial is horrible!!! Vehicle was taken back by this company. I have gone round and round with these people. They hung up on me, transferred me all over the place, disconnects me, then I call back then finally talked to a person by the name of Mark ** who is the Finance Manager (so he say). I have told these people I have paid monthly on the vehicle I had before you took the vehicle back. They claim I was delinquent 6 months. They gave me a list of months I supposedly didn't pay. I told them, I normally pay thru my bank and I have records I have paid and they were so rude about it, they told me to prove it then! I printed out all my bank statements and shows I have paid every month, except for the 2 months I fell behind. But even that, I contacted them and told them I would be paying late, which they said "It was ok. You are not in default or 120 days late."

I had surgery on the 25th of July and needed to defer a payment. My due date is the 30th. I called and had it set up, the form sent to me, signed and returned on the 3rd. They stated they didn't receive it until the 8th of August, proceeded to repo process and charged me for it. As well they still had not processed the deferment as of August 23rd. They are poor poor place to work with, they harass harass harass with incessant calls and I tell them the same thing over and over. They are a rip off as far as terms, apr, etc. They milk and milk and milk. Can't wait until I switch loan companies because they are awful. Wouldn't waive my repo fees and none of it was my fault. They are crooks.

This company customers services is so poor and very rude. I call in to let them know that I made a payment through the bank wells fargo and I did not know it take up to 3 days before your payment post to your account. I am thinking it post the same day but anyway the customer service person that answer the phone was so damn rude to me I couldnt believe the things that she was saying. She would not let me speak. I try to speak she told me, "I am going to hang up on you because you're lying about paying your car note". She stated, "I dont believe you, why did you pay it through someone else and not at the same place where you was going before? You are lying." Then she disconnect the call. I try to call back they pick up the phone line then put it back down.

I purchased a van from a dealer in May which used Westlake Financial. Our first payment was made via debit card. The second payment was made with a money order. So June and July payment were made. Even got August's bill on the July 29th with it showing both payments. Then on August 1st get a call from the dealer that they bought the contract back and want me to return the van. I said WTF. I looked. I was told that 1st payment came back as insufficient funds. But looking at my bank statement they reversed the payment the day after I made the first payment. Every time I call Westlake they say I am in current, what a scam. Turns out the second payment we made was after the contract was bought back. Out that 1 month payment (425.00) plus the van and the repo on my credit. I contacted my state attorney general. I hope they get banned from operating in my state and the rest of the country.

My car that I paid almost 8000 after being late 40 days they repo'd it and make me pay almost 1200 dollars and been 3 days my car still isn't cleared. Every person I talk to says it's still in process like WTF dude. Open another ** office. ** said they do financing all over 50 states but they only have one office.

Yes they have crazy interest rates but are a life saver for those like us with bad credit. However I have been a few days late before. If you just talk with them they'll help you out. I've even got my car impounded with a 30 day hold. I had no idea how I was going to financially pay for my normal life and car payment on top of the fees that would've been almost $2,000. Westlake Financial got my car out for me and within 5 days. I still had it gone for 30 days but only paid for 5 days instead of 30. I hear bad reviews about them taking cars by the first day late? Hmmm sounds like people aren't taking care of their business. Communicate with them and you'll be fine. You get an occasional smarty pants rep on the phone but that goes with most places these days. Overall they've been great to me! Thank you Westlake!

I don't understand something; bought a car from a dealer in Ohio in May 2016, they finance it through Westlake Financial. Made 3 payments on time, I go online to make my July payment - today it said account paid in full.??? What?? I call them to find out what is going on, they tell me to call the dealership where I bought the car. They bought the car contract back, they are no longer financing the car.??? I call the dealership, he tells me to come in today, so they can get it financed by someone else. I'm like where and what happened to my payments I made and the $2,500. down payment? He said he is going to try to get credit for payments already made and get it financed elsewhere. I'm so confused and pissed off right now, I have never heard of such mess.

OK... My experience with Westlake... The day my car payment was due, my husband called and told them we were on vacation. All we had was cash and we would pay them when we got home. The very next day, Westlake sent out a release to repo my car... So being, my car was repoed for being ONE DAY late AND I wasn't able to get it back. I had the money. They wouldn't accept it. It was my very first payment and I had just put 2,500$ down on a 10,000$ car. So basically they took my down payment and my car for being one day late.

I got a car which was a real lemon but am stuck with the payments. Westlake doesn't care. So in 18 months, they made over 94 dollars a month profit from my payments. Wow. There was a point I got a little slack because of being laid off but I have been so consistent since then. I had asked them for a lower payment to extend the loan from the 29 months but they refused. I tried to get the car dealer to take the car back and they wouldn't. Not only did it overheat and have major steering issues (worn shocks, bad axles and hub, etc), it needed brakes and all kinds of repairs that had me distressed for months.

On Sunday, June 27 there was a guy in our yard with my vehicle hooked up for repossession. Besides being panicked stricken I summoned my husband. According to Westlake, we had missed payments and it was up for repossession. After them taking the vehicle, I had to wait until Monday to speak with someone. Of course they cannot do this during business hours. I had my statements proving I was current. Westlake had added a extended payment due at the end of the loan and made our past due according to them. I argued this was not right as the amount added was nowhere close to my regular payment. Our payment was 389 but the amount added was 268. They also added three months of late fees. I was told this extension was just to get me caught up and it was not to applied to the end of the loan. So why did they take my 50.00 then?

I was three days late on my payment. They repossessed it and when I called for info they gave me the breakdown of charges. This included the check I sent which they said they did not receive. I find out they did receive it two days prior to my call. The total payment is 847.00. I called back three days later when I got paid and they told me to call back in three hours. They moved the car and they needed to find out what my ADDITIONAL charges will be. That's where I am at now. Stay clear of these guys.

Repossessed when payment was already made in full. Then charged me over 400 to get back. Then the next payment they took they said the payment didn't clear. I spoke to my bank b of a. They said Westlake never processed the payment. Westlake staff accused me of not making the payment. This company does things that are not fair or good business practices. I never got to test drive my truck and when I got it within the first week the transmission was not working and failed.

My daughter owed one car payment to Westlake Financial which would have satisfied her loan. Her husband lost his job in May and they were late on their last payment. The car was repossessed on Friday morning. We contacted Westlake Financial to see what it would take to payoff the car, the representative had to call the towing company to find out what they would be charging for the repossession and then came back with a total of $695.87 + $400.00 towing. The total payoff with fees for repossession was $1,157.87, so as instructed by the customer service representative we went to Wal-Mart and sent an immediate cash MoneyGram for the total amount due at 10:15 am. The transaction was confirmed within 10 minutes.

Called to speak to someone about my loan payment on a Saturday and talked to 5 different agents and got 5 different replies. I asked to speak to a supervisor or a manager and was told they don't work on Saturdays. What kind of company that has any employees doesn't have representative or a supervisor or manager role working when they collect monies?? They send you to a voicemail which the call doesn't ever get returned. I called to ask a payoff amount and was told they can't give me a payoff amount for a future date?? Really!!!

Firstly, live in Chesapeake Virginia and I have given Westlake a one-star rating merely as a required choice by the site, officially they get a negative star or black star for their customer service with regards to consumer fairness. I financed a vehicle through Westlake in 2015 and had customer service problems right from the beginning, for starters, when I would make payments, the company would charge $5.00 even when I walked the payment in to their bank Wells Fargo who would only accept the payment if you got a payment slip which only comes in the mail every month after your due date, that was a serious red flag, but what can you do you're in a contract and now you're realizing you're in one with a predatory lender.

So I purchased a car from a place here and Westlake financed it however I've never been late on a payment. So 2 months ago the car been messing up and is now not drivable. I told them I couldn't fix the car and make a payment and they flat out told me either way they're going to get their money and start garnishing my checks. The customer Service Rep was super rude as they always are.

I purchased a 2005 BMW 5 series and the financing was done through Westlake for $15,000 at payments of $499 for 36 months in June of 2012. I had my share of ups and downs financially which resulted in payments falling behind. I got a credit extension which placed the missed payments on the back of the loan, but little did I know that when the final regular payment was made in August 2015 the credit extensions that I took would be due in full. Fast forward to January 2016 Westlake repossessed my car for a principal balance of $998, yes $998 ** dollars. Unfortunately for me it happened at a time when we had a massive snow storm and I was unable to get to work. My car was sold in a auction, you would think that would be the end of it. So I called Westlake to see what my car sold for since the book value was $4,900 with the mileage of 190,000 in good condition.

I've never dealt with such horrible customer service. I'm just trying to make a payment over the phone for my husband and they did not want to give me information regards about the amount. Not trying to take a loan under his name there. I'm only trying to make a payment (give them money). They need to train their customer service people with a good, positive attitude.

I purchased a 2008 Ford F250 diesel on 3/3/16. Went on a fishing trip on 4/5/16. 10 or so miles into the trip, all of sudden, boom a rod started knocking real loud. Pulled in to the closest place, happen to be a repair shop. Mechanic heard the noise said the engine blow a rod probably. More likely gonna cost me somewhere in the neighborhood of 10 grand to fix. Well when I was trying to make arrangements to find a reputable diesel repair shop Westlake repossessed my on 4/9/16 saying I abandoned it. Sent me a letter stating they were going to auction my truck off on 5/9/16 if I didn't come up with 1100 bucks plus towing and storage add in repairs. I could be looking at double what I paid for the truck. Oh I made my first payment on 4/4/16 and my second payment isn't due until 5/5/16 so don't do business with these lying, thieving, cheats. Hope this helps someone in the future not to get ripped off. Thank you for the vent.

I purchased a used 2004 Lexus RX330 (beautiful) October 2015. The 2nd day, I received a total of 3 calls confirming the purchase I just made, which seemed a little extreme but proficient. One of the repeated questions was how would I make payment? I advised them, that we'd use bill payment through our bank. They mentioned that that would not suffice as a viable payment method. From that, they mentioned that I can make payment online for $5 per payment, visit a local 7-11 to make payments for another small transaction fee. So I asked, "how can I make a direct payment for no fees?" They stated to mail a check some 3-5 days before the due date. From that point, I knew our interaction with Westlake (3+ years) would be brash.

I been paying my car for 2 and a half years & Westlake Financial has not even gave the credit that I deserve. Also my bill remains up there I almost paid already 8,000 thousand dollars on my loan. Also I try to refinance my car with Alexander's in Oxnard and they told me that my name is not even in my car payments. What can I do to fix these?

I had received a car loan from Westlake Financial for $2400 and I have had this for 1 yr and 4 months and my loan hasn't gone down under $2000 yet. This doesn't make sense. I called to make a payment and I was sent to 4 different people. And finally the woman told me that she couldn't take my payment, that Westlake Financial is under investigation by the state of Mass and they couldn't accept any money from me but I could pay with western union payments if wanted to.

We purchased a car from a car dealer and because we do not have enough credit, we used WestLake financial for our loan. They want us to buy gap waiver insurance from them. Otherwise they do not approve our loan. We paid $2000 down for a $7200 car and we paid $399 for their gap waiver. We had too many problems with the car and we decided to sell it after we spend $3500 for the maintenance. We trade the car in for $5000 to a dealer and get a lease. We purchased the car in January 16 and paid off the car in April 8th, 2016. We actually use the waiver for 3 months with no claims at all. Now they are saying that they do not cancel or pay the unused portion of the insurance. Our loan was a 2 year loan and that insurance was covering during that 2 year period. What happens to the unused (almost) 2 years of insurance. Is this legal?

I got a suv from Westlake Financial. The car was 6 grand almost 7 and I put almost 2 grand down on this car. I got this suv around June of 2011. Now in 2016 I thought I was coming up to be my last payment. And they said "no you still owe 4,989". I'm like what. Almost 5 grand. That's about what I started with. How in almost 4 years and 4 months I still owe this. They said a balloon payment. I said no one said anything about a Balloon payment. I started crying saying "I don't have that kind of money". How is it 2011 car was 6 grand almost 7. I paid 290 dollars a month for 4.4 years and I owe almost the same amount. I called them and talked to them. They said I would have to rewrite the contract again for another 4 years for what to pay the same and have the same amount at the end of the contract. I started crying and asked where my car was at so I could get my belongings.

Our auto loan was past due 30 days. They came and picked it up & then we had 10 days to reclaim. We would've had it taken care of in 4, but it was Good Friday and then the weekend. On Monday we paid everything owed & they had already sent it 700 mi away to auction! We had to go get it ourselves. In the meantime, the transporter stole our contents and demolished the windshield and stole the license plate. Now, no one will take the blame and they will not give us the # of the transport company!! Our next recourse is a lawyer!!

I have been dealing with these people for 2 years now. 2 years I have been making payments and they are refusing to work with me now. They tack on convenience fees to every form of payment so you have to pay even more. They have messed up rates which they refused to refinance. I bought the car 2 years ago for $11,000 and have been making payments of $465 a month. Currently 2 years later I still owe them $10,775. I recently got sick and was in the hospital for a while. I missed a couple of payments. I called them to try to work something out and the rude customer service reps just plain refused. I tried to tell them I was in the hospital for a while and missed some work and would like to keep the car and keep making payments if they would just help out a little considering that it is extenuating circumstances.