Follow Us

Find a Loan Companies partner

Help me decide
Westlake Financial

Westlake Financial

 4.1/5 (156 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Find a Loan Companies partner

You deserve a great loan.

Receive personal loan offers in minutes on Personal Loan Pro

Get started

About Westlake Financial

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

You deserve a great loan.

Receive personal loan offers in minutes on Personal Loan Pro

Get started

Westlake Financial Reviews

Sort: Top reviews
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Westlake Financial?
How do I know I can trust these reviews about Westlake Financial?
  • 3,524,584 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer
Original review: Aug. 24, 2021

I emailed in a question about updating my insurance on file. It said I could expect a response in 3-10 business days. Within 20 minutes top Gabriela J. ** got in contact via email and phone. I was amazed at the response time. And I hadn't gotten around to replying to her email so she called me and made the process even easier for me. Instead of having to send the documents in online I was able to just give her the details over the phone and she took care of the rest. Westlake has made this process of buying my first car feel so easy. There isn't any other financial group I will work with in the future other than them. Thank you Westlake for making things easy and a big thank you to Gabriela **. You rock!!

Westlake Financial response

Thank you for posting a review, Tess! We have passed along your praises to Gabriela. We are happy to hear you had a great experience and look forward to assisting you with your future needs.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 18, 2021

I worked with an agent named Garland **. He was not only helpful and efficient in helping me resolve my business, but he shared a personal experience regarding the passing of his mother. My mother passed from COVID-19 and I am grieving. Garland's mother passed two years ago and he told me that he understood how hard it is. He gave me an analogy saying the God was simply calling His child home, just like we as parents call our children to come home from playdates, etc. The analogy gave me a new perspective and made me smile. He is a great person and an excellent customer service representative. Companies need more representatives like him who understand what people are going through. He helped me not only resolve a debt, but most importantly I accepted his guidance as a message from God, to let me know that although it is hard, everything is going to be alright!

Westlake Financial response

Thank you very much for such a great review Connie! We work really hard to offer quality customer service to all of our customers, so we are happy to see that reflected in your last interaction with us. We will also make sure that Garland receives the recognition he deserves. He will be really happy to see your review. Thank you again for being a valued customer.

4 people found this review helpful

Not sure how to choose?

Get buying tips about Loan Companies delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 5 stars
    Verified Reviewer
    Original review: June 15, 2021

    Ryan ** in their customer service department has changed my mind about customer service single handedly. He went above and beyond, explained everything and was glad to answer any and all of our questions and concerns. He treated me and my family's situation with understanding and compassion and used all of the tools at his disposal to help us come to a resolution.

    Whenever we ran into a snag, he was always able to find a way to try and resolve it, which is an invaluable trait. He was amazing and I have hope for humanity once again in the customer service world. He deserves every possible acknowledgment and promotion and raise he can get because I have never experienced any customer service this exceptional across the board. Westlake is lucky to have him and his superiors should be made aware. They have a rare jewel among them and he should be rewarded. Thank you Ryan, you truly helped us out immensely and I could never thank you enough. We are forever grateful.

    Westlake Financial response

    Thank you very much for such a great review Gracy! We work really hard to offer quality customer service to all of our customers, so we are happy to see that reflected in your last interaction with us. We will also make sure that Ryan receives the recognition he deserves. He will be really happy to see your review. Thank you again for being a valued customer.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: April 4, 2021

    I had the pleasure (And it's not the first time. I wish I could recall the woman I spoke with the time before this one...) of talking with Christopher ** today. He had some bad news for me. I explained to him my dilemma and, I assume he was in contact with his supervisor at the time (whom I'd also like to thank) he listened, asked how I was doing now and we came to an arrangement that I'm happy with and I hope they are as well.

    This company has been nothing but cooperative and helpful and the fact that I am not dealing with an automated system makes it that much better. I hope (but think that I'm wishful thinking) that I can do business with them again, someday. Sometimes life takes a huge swing at us and when it connects, it can really knock one down. It connected with me, not just once, but twice in less than a year's time and I got behind, but I'm back up and running and feeling better than ever and I pray that's considered. If not, thank you for doing what you do.

    Westlake Financial response

    We’re so glad to hear that you had a good experience with Westlake, Shane! Thank you for your comments about Christopher. We strive to provide our customers with quality customer service, and we love when our employees get recognition for it.

    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 2, 2021

    When I called I had been having multiple problems with my newest car loan to establish my new account to pay online. When ready to pay my first payment in December I could set up my new account because their data input person had entered my social security number incorrectly. So, my dealership resent the paperwork to Westlake again to correct. Then when attempting to register my new account for online payment again it would not go thru because it was still not corrected. I called in numerous times and was told to try again So, I tried again and still could not establish my account.

    This time it noted that I already had an account using that email address so I called today and told Igie of my problem. He told me to go into my account for the other car and click on the "Add Account." So, I told him that no one else offered this instruction because he listened to me and he knew his business. The CEOs need to go to Igie and have him teach other Customer Service people how to truly assist a client. At this time I admitted to him that I was considering going to another loan company or my bank to take over this new car loan.

    Two of my calls spoke Spanish as their primary language so when they spoke English they spoke fast. I told one guy that, "I'm from Texas and I don't hear that fast. Please speak slowly." He continued speaking fast so I was having to ask him to repeat more slowly. Igie spoke very clearly.. We only had a couple of times when the phone line was cutting out so he repeated for me. So overall, I had a 5 star rated service given by Igie. When I spoke with Romanine in an earlier conversation she was very pleasant to work with. So, 4 calls were not good service quality.

    Westlake Financial response

    Thank you very much for such a great review Jimianne! We work really hard to offer quality customer service to all of our customers, so we are happy to see that reflected in your last interaction with us. We will also make sure that Igie receives the recognition he deserves. He will be really happy to see your review. Thank you again for being a valued customer.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 10, 2022

    When you call customer service or financial services, expect very long wait times and your call to be transferred to various departments that have nothing to do with what you need. It seems that no one can help you but put you on hold for long periods. I called Westlake to see about getting a pre-owned car financed since my credit has issues but spent 5 hours on hold. After 3 days of calling, I have yet to be able to reach anyone. I guess Westlake figures that desperate people like me will put up with any form of abuse they can dish out.

    Westlake Financial response

    Hi David, we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. We’d like to learn more about your specific situation and try to make things right. Please contact us at CustomerAssistance@Westlakefinancial.com at your earliest convenience, so that we can further assist you. We look forward to speaking with you.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 5, 2022

    They are always willing to help as long as you call. I’ve never Had a bad experience with billing or customer service. I like that you get a grace period and that they call when needed. Nothing bad to say.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 31, 2021

    I received a letter from Westlake Financial on Dec 23, 2021, that was written on the Dec 22, 2021. Mind you this is 3 Calendar Days before Christmas and mind you I have four kids and my father caught Covid 19, which caused his dementia to progress so bad that he was sent to the hospital the day after Christmas. Also, I was only 548.00 past due but had been touching base with Westlake as I have in past about payment arrangements. So, this morning at 330AM my car was repossessed...New Year Eve! I can't believe and never would have thought that these people would do such a thing during the holidays to really put the icing on the cake to how my Month is going. I was outside the second the repo man was backing in driveway with my four-year-old son. I pleaded for him to come back another day but nope I was screwed and that's just putting it lightly.

    Now I am without a car. Also having to find where I'm going to come up with this extra money that they have added on for fees. I'm actually talking to several different lawyers at the moment to determine if I have any leg to stand on in this matter. Please Think twice before having to do any business with these people. They have in the past been sued and brought to court for wrongful repossession.

    Westlake Financial response

    Hi Jacob, we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. We’d like to learn more about your specific situation and try to make things right. Please contact us at CustomerAssistance@Westlakefinancial.com at your earliest convenience, so that we can further assist you. We look forward to speaking with you.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 23, 2021

    Maria makes me feel like I’m talking to a friend and not a robot. She makes the experience personable yet still professional. It’s a delight to speak with her when she calls. One of the best experiences I’ve experienced so far in my life.

    Westlake Financial response

    Thank you for posting a review, Travis! We have passed along your praises to Maria. We are happy to hear you had a great experience and look forward to assisting you with your future needs.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 22, 2021

    If you want to be mislead and lied to deal with them. I will never do business with this company again. One more payment away from never talking with them again. They don't sensor your card info during a call in, because they are able to read it back to you. The agents are rude and the supervisor was nice but tried to brush pass my concern. I had to bring it back to her attention how I was treated by the agent. I understand people are all going through things, but not knowing how to take a credit card properly and interrupting customers isn't going to sharpen those skills. I am afraid they will steal my information at this point. That's what level of professionalism you're dealing with, with West Lake.

    Westlake Financial response

    Hi, we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. We’d like to learn more about your specific situation and try to make things right. Please contact us at CustomerAssistance@Westlakefinancial.com at your earliest convenience, so that we can further assist you. We look forward to speaking with you.

    Be the first one to find this review helpful
    Loading more reviews...

    Westlake Financial Company Information

    Company Name:
    Westlake Financial
    Website:
    www.westlakefinancial.com