Westlake Financial Reviews

I was assisted by Marquise and he was incredible! He was kind, personable, knowledgeable and so professional. He helped me figure out what I needed to do, provided options and lifted such a weight I had on my shoulders! He deserves all the praises and the recognition, I’m so grateful I had someone like him to help me! 100/10 customer service!

Very professional. Every employee I have spoken with has been professional and courteous. Every time I call they listen and provide me with options to better help me with my loan.

After having my car taken 3 days after I was able to retrieve it from an auction they sent it to for which it was held for 11 days after payment... Mary was exponentially helpful. She reviewed my account and truly put the time in to recognize and remedy the issue. Just have to go through the process of getting the vehicle from the repo yard now.

Ryan ** was very helpful and friendly. He patiently answered all of our questions about our account and made sure that things were taken care of to our satisfaction.

From the moment we met, our relationship has been incredibly respectful, familial, and empathetic. Above all, there's a genuine interest and a willingness to fully assist us, their clients. I believe it's a privilege to have them in our daily lives these days. Thank

They are one of the worst financing companies I have ever seen. It has been over two months since I paid off my car loan—and I want to clarify that I paid it off less than halfway through the financing term—yet I still haven't received the title.

My car had been repossessed twice, and I went to pay them for the second repossession and was told I had to pay the full balance of $7,652 to get my car back. I owed $943. It is unfair to wait to repossess my car in the last year and want the full balance due. Is this illegal?

I’ve never dealt with a customer service team that lies so effortlessly. Every time I call about my issue, they give me the exact answer I want to hear: “Yes, we’ll take care of that,” “It’s being processed,” “You’ll see the update in 24 hours.” But nothing ever happens. No follow-through. No action. Just empty promises designed to get me off the phone.

I was late on my first payment due to a missing paycheck. I was sent a letter stating I could pay a certain amount by a certain time that my account would be in good standing. I paid the amount in the allotted time and they repossessed my vehicle. I sent over all of my financial statements proving the payment, they did not honor the letter that they had sent to me. They don't care and they don't stand by the letters that they send out, automated or not.

This is Benjamin ** & I'm surrendering my car & customer service stated they can't provide me with a receipt of confirmation on my scheduled surrendering. I spoke to a third party and she said I'm not guaranteed a receipt from a Repo Agent when he arrives. I need some type of documentation for my planned surrender.