Westlake Financial

I called originally to schedule a promise-to-pay because my account had fraudulent activity and was placed on a hold until I get a new card. I spoke with Benjamin who had no clue what I was talking about. Continued to tell me to just “move funds around” and to call us once it’s already marked that the payment was declined/could not go through. Which would result in a late fee and a negative mark on my credit. I continued to ask for a delayed payment date but he had no clue how to do his job. I asked for a supervisor so I could actually get somewhere with my situation and he put me on hold for 15 minutes. Then he came back on the line and offered me a promise-to-pay for 3 days after my actual due date.

Good afternoon, I’m writing this review not for the company as a whole but for a specific agent by the name of Laken I believe out of California. I’m originally an American car center customer, and this transition for my lease has been abysmal to say the least. The first agent I was in contact with was nice, however didn’t give me all of the pertinent information for my account. The second agent I spoke with hung up on me, however the third agent I spoke with today 3/15/23 was hands down your best. I work in finance and when it comes to finances, customers get scared and nervous and I know the same can be said for agents. I'm saying that Laken literally was amazing! She was kind, patient, understanding, and went over everything in absolute detail to help me in regards to my payments and new acct with Westlake.

I have an account with Westlake Financial starting November 21st 2022. I called this morning because I had set up a payment and it did not go through and there was some type of error with the banking system. All was their electronic system. I spoke with Tristan and he took care of everything. He was so patient and explained everything to me. He went and found out with the alert was that there was some type of transmission error as to why the payment did not go through. He waived the charge for me to just go ahead and resubmit the payment with him. The experience was fantastic. He even set up for me to do the automatic payment draft monthly so that I would not incur this issue again. I recommend Westlake Financial and I would use them again for any future Financial endeavors.

Until today I didn't like Westlake agents. They all was rude. And made it hard for me and kept valuable information a way from me that I had no knowledge of. Well that all changes today, when I spoke to Maria Rebecca. She explained things so nicely to me. And let me know that they would work with me vs me being told ain't no hope for my situation. I really appreciate her. And I hope whoever gets a call from Westlake or make a call to Westlake gets to speak with her. If I had to give stars, I'd give her 5 stars.

I'm a young millenial in a world that's movinig too fast for me. But there are people like Jose who help us to keep moving even when we fall. I was a young excited woman looking to get a used car that is full of as much personality as I am, and I partnered with Westlake Financial to do so. However, life happens and I got in a situation that didn't allow me to keep up my part of our deal. When I fell too far behind Westlake financial had no choice but to move on.

I called to request information about the principal on my loan. I spoke with TAM who was so helpful and kind. He answered all of my questions so I could understand the process. This was my second call to Westlake Financial. I give them another 5 stars for their GREAT customer service.

Fernando ** (ext. **) was really helpful working out a payment plan with me. Made the whole ordeal a lot easier to deal with and he understood where I was coming from and why I fell behind on my payments.

Eam was very helpful in discussing and answering my questions concerning my payments. I felt all was resolved and felt comfortable with the details. Eam was very friendly and personable. Very knowledgeable with navigating the questions and salutations.

My customer service rep was amazing and helped me out tremendously. I always get amazing service when I have an issue. Keep up the amazing job. Helpful in every aspect from extensions to helping find solutions.

Ceejay was very helpful. He gave me options that were needed for my personal situation! He understood what I needed and took his time to explain what the company could offer at this time. Thank you so much.