Westlake Financial Reviews

The caller was awesome. He really took the time out to listen and to help me even though I will still be getting calls. It's ok 'cause he was great, he was trained right. Need more people like him. Good customer care.

I have been trying to resolve a very stressful matter dealing with my vehicle that was transferred to Westlake. Juan has been the most helpful and knowledgeable about our accounts. He was kind and understanding and explained things well. I am now hopeful that my issues will be resolved.

Andreas is the go to person whenever you are kinda late on your payments. He was very knowledgeable and understanding and I would recommend him anytime because he really was that understanding on my late payment. Andreas you are the best!!!

I’m currently having banking issues that has resulted in making a late payment last month and unable to make June’s payment. The representative helped me file an extension pushing the payment to the end of the loan, this was very helpful and I’m truly grateful for her help thank you.

This company took over my lease from another company a few months back. I’ve made many payments and the balance owed is way off from what it should be. Nice enough people but whoever is calculating my payments and the balance due is obviously horrible in math. Additionally, I make my payments using my checking account. In between the time it takes to clear, I often get many calls, which is frustrating. You would think that they would check and see if a payment was made. My advice is take nothing for granted and always check your balance.

Anthony G was awesome. Gave great customer care. Would recommend him to anyone. He helped me sort out the issue I had and I really appreciate it. I know he will be helpful to anyone else that he services.

Jane was great! She went above and beyond to make sure that all of my questions were answered and that all of my needs were met. Jane was also really fast and consistent. Customer service here is up to par.

The customer service specialist was very understanding and very empathetic about my situation. I was very comfortable explaining the temporary financial issues that I have going on, but God is good and I won’t complain. Thank you.

Simple and professional communication. Many different ways to handle the payments to take care of bills and easy to contact them for anything, even updates on your profile. Will continue to work with them.

Joy ** put all my worries at ease when I called back. The first agent I reached gave me more concern and worry. When I called back and reached Joy she told me I had more options and put every worry at ease! Thank you Joy!

Princess, at Westlake Financial, really helped me out today. I called around three times and while they were handy, Princess made the most impact. She actually helped me with my account and the problems that were happening. When I needed things to cancel and add more information onto it, she listened and filled it out. Amazing help!!

My customer service experience was great! The Customer Service rep was knowledgeable and understanding. He was also very polite! I got answers to all of my questions and he made sure to ask me at the end if I needed assistance with anything else.

Sebastian was absolutely amazing! After calling twice before him and having been hung up on, I felt like this was going to be a bad company to deal with, but thanks to Sebastian, he gave me my total amount to be paid, offered autopay, advised of the posting terms and when to call back to have my payment date changed so that it aligned with my payday so that I would avoid being late. My total time was maybe 5 minutes when after 10 minutes with the 2 previous representatives, I got nothing done. Sebastian is a keeper and needs a raise!

Called in to make changes to my account and Renzon gave me that peace of mind!!! He was informative and helpful. Explained all my questions with detail and never made me feel as if there was not a solution.

I was granted an extension in a time of need. I really needed it because I lost my job. I would definitely refer this company. They’re very understanding and compassionate about the customers needs. Thank you!

I made 2 payments at the same time on March 28, which was for April 1st and April 15. I have received over 100 emails, phone, text messages about my account late. As of today June 12. Gabriela got my account taken care of. Thank you very much. Ms. **

I want to share the best experience I had on a call with Manuel C. He was great friendly and sympathetic to my needs. It didn’t sound like a debt collect experience and was treated like a person not an account number…Please keep up the

I called the collections department and was blessed by this wonderful agent by the name of Stephanie. She showed empathy toward my situation and she doesn’t know how much of a blessing that she has given to me and my family. We need more caring people in the world like Stephanie. I would like to thank her a million times over. If she is what Westlake Financial is about then I would recommend this company to any and everyone!

My representatives LaLa and Brenda was very friendly and understanding to my needs! No bashing or attitudes just pure love and care! Need more people like them in customer care! I highly recommend these ladies to anyone that calls into Westlake!!

Ms. Brenda **, Helped me more than any other person I have spoke with since 6/5/2023. I really appreciate her in every way possible. We are actually still on the phone now. I need to go make payment now..

My experience was fast and rep was very understanding to my situation and helped move my car payment to requested date. He was very helpful. I appreciated not being on hold and Westlake Financial working with customers who may need to move payments to help with their financial needs.

I purchased a 2015 Jeep Patriot from one of their dealers in NJ called AutoSpot LLC. The trucks engine light was on and asked for that to be fixed before pick up one week later. It was not fixed. I drove truck to get codes read and it needed catalytic converter 02 sensor, oxygen sensor and there was and electrical code. I brought car back waited 8 hours said car was fixed. They took it somewhere. I got in the car and engine light was on and back tire was thumping. I tried to return it they did not take me seriously. It went back for the 02, oxygen sensor but later found out it wasn't fixed although I was stranded without a car.

All I can say is Ms. Michelle ** really is the true definition of GREAT CUSTOMER SERVICE!!! She was very nice and patient and knowledgeable! She also took her time and explained about the transition from the old company that I was with and to the new company! Way to go!

Eugene was a great representative! I finally got someone at Westlake Financial services collections department to actually listen to my very complex situation with my vehicle financed through them that was deemed a total loss in an accident in March, 2023. I didn’t make payments on the vehicle since March, because the car was considered a loss. I’ve been appealed the loss to the insurance company, finally got them to give me a check for repairs recently. This set me back two car payments, and put me in repo status.

The Customer Service Representative was very professional with providing me with important information that is vital to my account. She was able to assist me with logging into the My Account on my laptop and for my cell phone. Very nice and professional. Very friendly. Michelle ** was the representative.

I wasn't late on a payment for an entire year, and then when my life took a downhill spiral many CSRs at this company dropped the ball and left me nearly without a vehicle. Ronnie changed all that and took the time to listen. She could have treated me the way everyone else did but she took the time to try to understand. She also helped with other issues and was able to update my account. She truly is the Gem of Westlake Financial.

Mr. ** in the customer service department had went out his way to help me, took his time, was EXTREMELY NICE, and was VERY understanding!!!! I would give him 1000 stars if I could've rate that high!!! ❤️

Santiago is so professional and so knowledgeable!! And actually cares about your concerns… I’m so thankful to be able to talk to him today because he really went the extra mile for. Thank you for great customer service.

Precious was exceptional in handling the issues I was having regarding my vehicle. Her professionalism and ability to provide great customer service was second to none. She answered all my questions with clarity and spontaneity. I wish I could speak with her every time I called Westlake.

Thank you so much Recri for all of your help and professionalism. You were incredible. Westlake has truly been a phenomenal experience from getting my auto loan started to any concerns or help with things being explained. They really do it well. Appreciate you guys dearly.

We made our first payment on our account, they sent us our confirmation number but then delayed in pulling it out from our bank. When they did take it we were short 20 dollars. They tried to call us but we didn’t answer because it was from an unknown number. When our dealership called us we did answer them and paid off the 20 we owed with our second payment. The bank didn’t like that we answered the dealer and not them so they cut our deal and sold it back to the dealer because they didn’t want to deal with “customers like us”.

Francisco is amazing! Grateful for his commitment to great customer service! Very quick to find a solution to my problem! Compassionate and caring. Explains everything in detail and provides realistic options!

I am super grateful to the agent. Harvey treated me very professionally. I fill all my expectations. He understood me as a client and consumer. We work together to reach a mutual agreement. Excellent customer service companies need to hire people like Mr **. Shows passion for his work and does it very well. I am very satisfied. Thanks Harvey.

Thank you for a great experience and information on a credit line being build. At: to MR. J . **! Perfect and professional agent! He not only advice me on how the company works and its policy have fees and how to also I can decrease my APR interests.

I called to request information about the principal on my loan. I spoke with TAM who was so helpful and kind. He answered all of my questions so I could understand the process. This was my second call to Westlake Financial. I give them another 5 stars for their GREAT customer service.

Fernando ** (ext. **) was really helpful working out a payment plan with me. Made the whole ordeal a lot easier to deal with and he understood where I was coming from and why I fell behind on my payments.

Eam was very helpful in discussing and answering my questions concerning my payments. I felt all was resolved and felt comfortable with the details. Eam was very friendly and personable. Very knowledgeable with navigating the questions and salutations.

My customer service rep was amazing and helped me out tremendously. I always get amazing service when I have an issue. Keep up the amazing job. Helpful in every aspect from extensions to helping find solutions.

Ceejay was very helpful. He gave me options that were needed for my personal situation! He understood what I needed and took his time to explain what the company could offer at this time. Thank you so much.

Amelia was amazing, I called for a simple payment issue and she went out of her way to get me back on my feet and caught up. I called several other times and no other rep offered me what she did. They just kept offering payment pushbacks. She was exceptional, kind, friendly and overall understanding. She provided me the best experience I have had with an agent through Westlake.

They tried to squeeze additional monies during my payoff quote. Charged excessive fees and the interest rate which is ridiculous and only for desperate customers. I believe it’s predatory lending. Customer rep are not knowledgeable and don’t provide good and fair customer service. Never use them!

Ronnie was very helpful and explained more in detail of my payment and asked question regarding my situation. She adjusted my monthly payment to accommodate my new paydates. She was very easy to talk to and great customer service.

Marjorie was amazing in assisting me and explaining everything for me. She was super sweet and easy to understand! I hope I get her next time I need something done. She was absolutely amazing. This company was so helpful in getting a car and they work with you on your payments.

Fernando helped me with paying off my account. Was very respectful and a great help. He treated me with dignity and respect and gave me tons of information registering my account. I will recommend him for anyone needing help in the future.

I have been calling for the last 3 weeks for my title so I can get my car registered. All the other csr's are unknowledgeable and can barely speak English. Jasmine assisted me in a way no one has ever done. For that I thank Jasmine for her help and assistance. You need more reps like Jasmine. Go Jasmine go. You are the best!! Thank you.

On April 28 I had called Westlake Financial customer service about some questions. To my surprise Pedro from customer support answer my questions in less than a minute! I think that is very professional....

It's absolutely ridiculous that I'm being called 4-5 times daily. I'm 6 days late on a payment. This person calls after I tell him to not to call me. It's my cellphone number I tell him. He doesn't care. He calls again and again.

Westlake recently took over the accounts for American Financial and now this has turned into a nightmare, my payments have never been late and once they took over now I am suddenly 90 says past due but yet I have been making the payments. I have requested the final payoff for my car 9 times as of today and been given 5 different payoff amounts just to be told today they do not provide written payoff amounts and that I must accept the amount they give me verbally. This is beyond frustrating. I was told the payoff amount is on the my account which tells me the account number does not exist and the SSN is not in record for the Westlake financial site which is the site that tells me my statement is ready (but I have no access) but I have access on the Westlake Portfolio Management site which gives me no statement only payment history and no payoff balance.

I highly recommend calling Western Funding Inc for and all concerns in regards to your account with Westlake instead. Ruby Ann was a pleasure to work with, and so very nice. Everyone at Westlake are very rude. So call Western Funding Inc instead.

I appreciate this company so much. They very kind, helpful and insightful when I was sold a car with a lot of issues. They helped me redeem my car no questions asked. BIG HUGE SHOUT OUT TO Lajuan Lala **!!! This agent was diligent, thorough, kind, and helpful. Because of her expertise she was able to identify why my case was delayed. She reached out to the appropriate manager and resolved the case in minutes. Other agents that I spoke with over the course of 48 hours couldn't. They were kind and tried their best but they were not Lala!!! Jamilla.

Roann was very helpful. She answered every question I asked with no issues at all. It went really smooth. I wish I can have Roann pick up every time I call Westlake Financial. Thank you again Roann. 5 stars to the max!!!!

I had the misfortune of dealing with Westlake Financial recently, and I have to say that it was a truly unpleasant experience. My father passed away a couple of years ago, and he had taken out a loan with Westlake to buy a 2015 Toyota Corolla. I took over the payments after he passed away, and I've been working hard to pay off the loan ever since. However, recently my car was repossessed by Westlake, and the way they handled the situation was incredibly rude and unprofessional. When I spoke to the driver who was towing my car away, he told me that the car was being repossessed and that I needed to pay the entire remaining balance in full to get it back. I tried to explain that I had just made a payment a few weeks ago, but he refused to listen and was incredibly dismissive and hostile towards me.

Fast and reliable. Very professional. Thank you for the opportunity, where other banks closed their doors on me. Saying no. You told me if we can.... and gave me back my hopes. Keep going, thank you so much for going the extra mile for another opportunity..

Wilma the the service representative, was very helpful! She made my experience so easy and very understanding. She answered all my questions and helped me with all my needs! Best experience ever! Thank you so much!

I spoke to Princess today, she provided me with a pleasant and professional customer service experience. I highly recommend and it is an excellent voyage experience being helped by Princess! Due to this fact, my rating for Princess is a 500 stars, thank you very much Princess and Westlake Financial!

I called originally to schedule a promise-to-pay because my account had fraudulent activity and was placed on a hold until I get a new card. I spoke with Benjamin who had no clue what I was talking about. Continued to tell me to just “move funds around” and to call us once it’s already marked that the payment was declined/could not go through. Which would result in a late fee and a negative mark on my credit. I continued to ask for a delayed payment date but he had no clue how to do his job. I asked for a supervisor so I could actually get somewhere with my situation and he put me on hold for 15 minutes. Then he came back on the line and offered me a promise-to-pay for 3 days after my actual due date.

Customer service was able to answer all my question and really good advice from them on how to make my account work better for me, and make things easier for myself when it comes to making financial decision.

I called Westlake to get my account in order. I had recently fallen behind to to unforeseen circumstances and Garland answered all of my questions! He was very knowledgeable on what I needed to do and what options were available to me. He was prompt with information and his timelines of managing the call was appropriate for my needs. His customer service is exceptional and Westlake should be proud to have someone like him! Thank you!

Jamie extended my offer and saved a repossession. I appreciate his work and help on the low balance offer. 7 days is a nice amount of time to extend! Thanks again for saving the day Jamie. You're super freakin' awesome.

I have being in the Real Estate Industry for almost 40 years and customer Service is top Priority. Safiya showed me that there are a lot of good people that take Customer Service serious and showed me kindness and was above and beyond professional. Thank You Safiya. Val I.

I received great service from Jaime ** with my account today. He was very clear and very informative about everything I needed to know and everything that was done with my account. It was a quick and easy process.

Harvy was very helpful and handled everything very professional. I would like to recognize he was in every way helpful in my situation and made things clear and easy to get the problem resolved l. Thank you Harvey and everyone from Westlake.

Jesus **, was very respectful in helping me with a better option for my vehicle. In every step he explained to me what my options were, what the smartest options were. And what they may entail. He also tried his best to create a solution for my situation.

He helped me by laying everything out in very fine detail and was very professional. Definitely a 10/10 experience and will be asking for him in the future!!!! I appreciate the help and look forward to future business with you all!

Westlake Financial has been my auto loan company for multiple cars and has always been willing to work with my financial needs. They take into account my issues and are willing to work with me. Thank you much for their understanding.

They went above and beyond to help me close out my account. Jaime was particularly helpful. They could have been overly concerned with the numbers but they were more concerned about the customer experience.

Yannid was very patient and understood every question I asked. I'm upset about not having a warranty on my vehicle anymore but at least she was honest and didn't hide the truth. All in all she was pretty good.

I had an excellent experience with the customer service team at this company, thanks to the representative, Jeline. She was incredibly kind and patient in assisting me with my questions and concerns, and went above and beyond to make sure that I had all the information I needed. Her professionalism and expertise were truly impressive, and I felt like a valued customer throughout the entire interaction. Thank you so much. I highly recommend this company to anyone looking for a reliable and trustworthy service.

I ran into a few financial issues and was completely without hope from the person who helped me first. I decided to call again and Eberardo was very empathetic and cheerful got me all taken care of. It’s these people who make the difference in a company and change the mood of a customer. Thank you Eberardo.

Ms. Maria ** was very helpful in my experience of getting my car. She understood my situation and definitely helped me out from the beginning and followed through to the end. She made the situation more than fair for me.

Westlake has the best customer service team. They are always there through the tough times. Thank you Westlake for second chances. I never had a company who cared about the customer as much as they do.

I'm having an issue with my car title via American Car Center. The vehicle was paid off 10/16/2022. I took my certification for the title to my local DMV office and they need the FL Sale Tax Registration number. I called your customer service and no one could find my account. Also, I paid the License and Registration fees included in the completed payment for the vehicle registration, so why do I have to pay again at the DMV office? I was told by the DMV there should be a check sent to me in order to give to the DMV. Not sure how that works, however it's not fair to pay TWICE when it was paid along with the final payment (the total amount). I sent docs to your email CustomerAssistance@Westlakefinancial.com & also WFScustomerservice@westlakefinancial.com.

I spoke to a Bob **. He was sooo helpful and I wish I could have his ext. Just to talk him every time I have a question or concern. He was very patient and didn't make me feel like his answers were scripted. Provided me with great information. I really hope he sees this and his leaders customer service has always been frown upon but he made it great experience. Definitely use his call technique with upcoming agents.

Isaias ** was so helpful and provided excellent customer service. He showed that he was very much interested in helping me solve the issue I was having. He was so patient and kind throughout the entire process. Thanks again Isaias **!

I had Solomon ** helping me and giving me follow up to save my car and don't lose it, I finally had the time to pay off my debt with the options he gave me. Very patience person. Actually everyone any time I called show me they want to help.

She understood stood my situation and she helped me with my problem. She spoke very clear to me and explained everything I needed to know And some. Ms Maria ** was very, very, very helpful and understanding

This was husband acct. Passed away 2020. I continued paying but struggled in Nov 2022. Jaime help figure this out and pay off. Thank you Jaime. This helps so much. DMV wouldn't register and Insurance wanted proof of registration in my name. Now paid off. I can change to my name. Thank you Jaime again.

Mike, Crystal and the rest of the Westlake team were very helpful, and I couldn't be happier with the experience. The team was professional, friendly, and always available to answer any questions I had. Overall, I highly recommend Westlake Financial to anyone in need of car financing.

I've been with Westlake Financial since Oct. 2019 as a customer. For the first time I was informed how to save a few dollars when making my car payment. *Thank you, Arturo.* Being unemployed for almost 2 years, they've really been working with me helping me keep my car.

One of the guys help me. His name is Juan, very knowledge and he answers all my questions. they take the time to explain everything you need to know about your loan and I will appreciate, thanks, thanks bye

Tam was patient and willing to work with me through my situation in helping to get payments set up. He's very knowledgeable of what he is doing and made sure that I was aware of everything that was going on. I would say employee other representatives should model after Tam.

Great help with questions. Saved me money. Set up in no time. Very professional and helpful. Happy to write a review for someone so great! He helped me with all my questions and helped me to make things simple.

Elias was very helpful with everything today. I would recommend Westlake to anyone trying to get a vehicle. 10/10 experience. I will be getting another vehicle with them again. Thank to everyone at Westlake.

I called today to inquire about what I thought was late payment however, Jesus T indicated I was not. Now I know that seems like what is the point of the review, well let me say Jesus T., went above and beyond explaining all my payment options, the BEST options for my loan, and also help me to learn somethings about the interest and the principle. I really walked away from the call with the MOST EFFECTIVE and BENEFICIAL way to pay my loan. I am truly thankful for the time he took and the knowledge he gave me. For this I wanted Mr. Jesus T. to be acknowledged. Thank you kindly.

I bought a vehicle with West lake financial. But when the bill was delayed I call to ask for the account registration and the loan payment. Kimberly gave me the clear and correct information, then I completed it.

Called for multiple questions and glad to land on the hands of Noemi, who is one of the representatives and she was able to explain to me what needed to be done for my issues to be resolved! Thank you Noemi!

Thanks and kudos for your careful help. You were very considerate and efficient, I was at a lost trying to pay my car note and taking the time to speak with me regarding my former business. I needed help and you were.

I have been having trouble with my account on the website for a week. The agent quickly access my situation and saw my issue. I was given the wrong site. I was able to complete my payment. The agent was very knowledgeable and professional. This means a lot to me as a new customer.

Very helpful, Humberto was very cooperative, and provided excellent customer service. The phone call was fast easy, and over before I knew it. No problems at all. I appreciate how I was talked to and thankful for the experience.

Noime ** was outstanding, helpful and knowledgeable. Answered all my questions without any problems. Very polite and also cares for her customers which you could definitely tell. But I must say it was a pleasure.

I needed information about my account and he was very helpful and patient with me as he explained the details so I can understand. I didn't understand what I was supposed to do about my account since my car was in an accident and is now a total loss. But, Ceejay explained the details for me. Thanks Ceejay. Very Good.

Good afternoon, I’m writing this review not for the company as a whole but for a specific agent by the name of Laken I believe out of California. I’m originally an American car center customer, and this transition for my lease has been abysmal to say the least. The first agent I was in contact with was nice, however didn’t give me all of the pertinent information for my account. The second agent I spoke with hung up on me, however the third agent I spoke with today 3/15/23 was hands down your best. I work in finance and when it comes to finances, customers get scared and nervous and I know the same can be said for agents. I'm saying that Laken literally was amazing! She was kind, patient, understanding, and went over everything in absolute detail to help me in regards to my payments and new acct with Westlake.

After experiencing a lot of tough situations with my day, Mandana has helped me not just feel better about my whole day and circumstance but just genuinely put a smile on my face. She was such a great listener and help me in ways that any other customer rep just simply wouldn’t have. She definitely did her job and fulfilled the customer. Thanks a lot Mandana, you are the absolute best and hope you pick up the phone again when I call the business. You truly deserve a raise because whatever they pay you, is not enough lol. If you guys ever need anything with Westlake, call for Mandana. She’ll help you understand and try her best to help.

Good afternoon, my experience today was very good and thorough with all my questions being answered and/or resolved!! My customer service representative was friendly, efficient, and knowledgeable of my account.

Westlake Financial has one of the best customer service I’ve ever dealt with, Representatives always make sure that you get the right help and mostly always have a solution to the problem, Always nice and fast.

The customer lady I talk to was very kind. She help me out a lot and give me many options. I’m happy they are training them well because it makes this whole process a lot better. I’m very thankful..

John ** was Amazing and so helpful! Very Attentive and Advise me of all of my options that I can use or could use! He deserves kudos! Thanks a lot for everything, will recommend this company to many more.

Westlake Financial has been a partner with me in my first ever car buying experience. When faced with tough times, they were there time and time again to offer solutions and let me know that I am working with a world class finance company. Jorge ** has been my point of contact and is always kind, helpful, and available whenever I need to call. Thanks for everything!

Updated on 03/25/2023: They call and threaten me. They work with one time any other company, would have work the guy threatened me on the phone saying, "I come repo your car myself" and call me a broke **. Who does that? Anyone else would never do this.

Called to straighten out a problem, Solomon was very communicative and helpful. He was very friendly and personable and got my problem straightened out with no problems, and pronounced my last name correctly.

The past times I have been on the phone with other representatives. It has been difficult but James was helpful in helping me figure out an issue with my payment and with setting up automatic payments.

Elias was very friendly and considerate to our situation and did everything he could to help us with making a payment plan that would work for us. Westlake has good customer service and are easy to work with.

Being a person who always has something come up, Westlake is amazing! They give me time, answers, and choices! They are always finding a way to fix our problems. I wasn’t able to pay for a couple months and was so scared to call, they ended up calling me and I told them my situation and they figured something out to help me. I’m glad I went through Westlake Financial now I’m so close to owning my car.

Jorge ** was so amazing. He helped me pay for my debit and informed me that if I make payments that it would only make my credit worse. He was definitely there to help me and he was very patient too!!!!

Dayne was a great blessing for me this year. Thanks to him I finally paid off my car. I wouldn’t choose someone else to work with me. Thank you so much for your great help and time and all the patience you had with me.

Fernando was excellent! He made me laugh and made the process very simple and quick. He went an extra mile for me and didn’t have to. Fernando is that guy! Having any troubles with your account or just calling to make a payment, he’s for sure someone you can count on to get the job done! Thank you Fernando again.

Denell ** from Westlake is the best! Even after I’ve paid off my loan he has helped me with such great customer service and takes care of my needs. He’s very quick and make sure that he listening closely to my concerns.

I'm on my second loan with Wfs. I never had an issue with them which was the reason I got my second loan with on 6/29/2022. I had never been late with payment. On 2/16/2023 my car was total out due to an accident. I advise my insurance and wfs. On 2/23/2023 I notice an additional fee that was added. I had just pay my car note. On 2/16/2023 I call and ask the agent what was the fee about. He said it was a repossession fee. I ask him, "How could that be. The car was just total out a week ago and I have never missed a payment." He wasn’t able to explain so he hung up the phone on me. I call back. The second agent tell me the same thing again. Wasn’t able to explain how they mark this as a repo. She then transfer the call to the repossession department. The agent again very rude give me the break down. Said because they had to pick up the vehicle it was mark as a repo but not to worry. If anything I could dispute with the credit bureau.

Jherome took the time to make sure that I understood the details. Another agent from Westlake had confused me. Jherome took the time to straighten out the confusion, to right the situation, so patiently and professionally. He was kind, helpful, accurate, and knew his financial information. Jherome, thank you!!!!

I have been a customer for a while now. Recently, I got a notification on my credit report saying that I was late on a few payments and I come to find out that I have missed payments since October. I thought that my payments were on auto pay, so I didn't think anything of it. Now on my credit report, it says late payments, and I don't think this is fair because I wasn't aware that I was missing payments.. I called Westlake and paid the amount that was due and asked who I can speak with to have the late payments removed and they didn't even know who I could speak to about that issue. I want to know who I can speak with to get rid of these late payments that I was not aware of. I've paid up to 78% of my loan so far so I think it would be fair if these late payments were removed since I was not aware of this.

I never post reviews but the service I received today was exceptional. An employee by the name Rommel (ID: **) provided the ideal service in my opinion. He did not beat around the bush, answered all questions as well as assisted in ways I would say is above what he is paid to do. Man single handedly dealt with my inability to handle phone customer service and lack of patience and made the overall experience pleasant and almost enjoyable. I don't usually like reaching out for help but if I can have him help me every time, I wouldn't mind at all. That man absolutely deserves a raise and represents the company extremely well.

Fernando Helped to access account quickly. I had a few hiccups and issues, but Fernando was able to get me squared away quickly. I look forward to him helping many more people. If you ever call Westlake, please ask for Fernando to help.

Looked up my account quick and easy. Got me the best payment plan he could and explained it very well. Got my payment through fast and on my way in no time and offered very good advice on finishing my payments with them. Thank you sir.

They are understanding, work with their clients, and make it possible to be comfortable with contacting them, payments, etc. Made it great to get an account and they give many opportunities to catch up on payments with no hassle.

Tam was amazing, such great help and straightforward, helped me and guided me throughout the whole processes and was very respectful and guided me when I had questions and made sure I understood what he was explaining to me

Renzon is very helpful! He helps me resolve my concern in a good manner. We now spend less time doing manual work. It’s making problem very easy for us. This process is very easy and convenient for an old lady like me. Thank you

Consumer credit agent Lexis performed amazing customer service. Look forward to hearing her pleasant voice again. She handled my concern within five minutes in, was extremely patient with me, need more agents to follow her approach.

I have an account with Westlake Financial starting November 21st 2022. I called this morning because I had set up a payment and it did not go through and there was some type of error with the banking system. All was their electronic system. I spoke with Tristan and he took care of everything. He was so patient and explained everything to me. He went and found out with the alert was that there was some type of transmission error as to why the payment did not go through. He waived the charge for me to just go ahead and resubmit the payment with him. The experience was fantastic. He even set up for me to do the automatic payment draft monthly so that I would not incur this issue again. I recommend Westlake Financial and I would use them again for any future Financial endeavors.

I have an auto loan through Westlake Financial Services. In November I contacted them to update my auto draft payment information and I was told it was taken care of. In December I assumed that the draft was processed, as it always had been in the past. That was until I got a call from Westlake. I had no problem paying for the car note, but they demanded a $15 processing fee for it to go through on my credit card and with a human agent. They also demanded an outrageous late payment fee.

Aida ** was professional and gave me options. I am so happy she answered my call. Kindness and professionalism goes a long way! I have tears in my eyes. Thank you Westlake financial for hiring great employees like this.

This company is a bunch of crooks. If you could avoid them, do so at all cost. All these false promises to get money, fake contacts and then people acting like they never had a conversation with you. Anthony ** was one of the MANY reps who claimed to have helped but didn't. He had me write him a review on Google just to lie about what he could help me with. First time car buyer just looking for a break and help and they string you doing your vulnerability. I would never use them or trust this business again.

Jorge ** was a great help!! I got behind on my car payments and my car ended up being repo’d. Jorge worked with me and was able to work out a deal where I will be able to buy my car back! This helped me sooooo much!!

It took 3 months, after we paid off our loan, to get our title release. You never talk to the same person twice, you have to go through every little detail with each person and they could never give us a straight answer. I will NEVER work with Westlake financial or Car Capital again.

Customer service is all about Customer care! And Anthony has that down and does it with energy! I appreciate him working with me when things got a little rocky, life happens, They understand that! (But I definitely think you should go to Anthony.)

He asked the problem, placed me on a brief hold so he could figure situation out, got right back to me and had everything handled and explained in great detail everything that happened and what needed to happen to resolve the matter. Also helped me even more along the way. Greatly appreciated. Guy I spoke with was Brandon ** very appreciated.

CeeJay ** was very hard to understand clearly. He did get me the documents I asked for and got me signed back up for ACH w/d, but I had to struggle to hear him. When I call to inquire about my account, I appreciate being able to hear an agent with a good voice and clear to understand.

Joseph was not friendly and he was look bored from job. Also his microphone does not work good and he does not even let you speak or not give you clear information. Unprofessional. I hope never reach him again.

I was waiting for a payment from Westlake to be pulled from my account but nothing happened for 3 days. I called their support team and Ranzen was an amazing help to get my account squared away. Had some old information on file and we were able to clear everything up in under 5 minutes! Great support team!

Garland was very nice, honest and knowledgeable!! I enjoyed my experience with him! A+ customer service! Call Garland for service at Westlake financial! I needed help with my account and helped me understand.

He was really helpful and also knew his job and informative. He also help updated the information and tell me a web to go to to updated with calling. Five out of five customer service willing to help a customer in need.

Jorge **, was the rep I worked with and he was nothing short of amazing at his job. He was very patient and kind. He was very knowledgeable of job and what need to be done and I was appreciative of assistance!

Melissa was extremely helpful and timely. I was sitting outside the DMV and needed a document sent to them in order to complete my registration process. Instead of asking me to go through a load of paperwork and make things much more difficult for me, she handled it herself and made the process seamless. Not sure if anyone else had as positive an experience as I did, but can not say enough good things about her!

My experience with Jesus was excellent. He listened to my concerns noted them on the computer and it was a pleasure speaking with him. Westlake Financial customer service has team members who are knowledgeable and caring about their customers.

Harvey was a awesome Associate. He was so patient with me. He always treated me with care. He actually listen and got me what I need to help me. I’ve had contact with a associate before Harvey that was very rude but Harvey put a smile on my face and he actually cared. THANK YOU SO MUCH HARVEY.

I was so lucky to get the representative I did get. I got Brandon as a representative & he was so compassionate & understanding & actually understands the customer needs. Thank you Brandon. You’re the best. An actual lifesaver.

Hello my name is Juliana and I just had the worst experience with this bank. Two months ago I bought a car from a dealer, this dealer to be exact. On November 10 at 11 days on November 21, 2022 the car started to fail, nobody gave an answer. In the month of December they no longer existed and they had sold me a guarantee for 2000 dollars that was not there, they scammed me. I called the Westlake Financial bank and they did not help me much.

I called into Westlake Financial to make my car payment. I was connected to Luis employee id #**who informed me of all my options to helping me get caught up on my payments for my vehicle. He took his time and went above and beyond the call of duty and I am happy and please with the service I received today. I felt honored and respected as a person and not just another customer or dollar sign. So, I wanted to take the time to thank Luis for the Outstanding service in helping me resolve this issue.

Westlake definitely cares about their customers. I had the pleasure of speaking with Luis and he was very patient but very knowledgeable in walking me through the process of setting up my online payments. He even offered me the choice of putting their app on my phone for convenience.

I absolutely will be using this customer service again. A guy named Luis ** really helped me out. They care for their customers. Awesome! Thank you so much. For all the help you have provided me today Luis.

Garland was very helpful and patient while speaking with me. He was very professional and helped me a great deal with my issue, and he was very personable. I would say he went above and beyond for me and that was very much appreciated. My overall experience was great!

My agent was great help. He was polite and patient with a good attitude and was willing to help me. Thank you guys. I've heard so much positive things about the company and I just had to see for myself and they was right.

First time I call but it was very helpful. Fernando ** was very friendly and helpful. Awesome experience. Provided me with many options and suggested the perfect one for me. He was the best agent I’ve talked to. He’s very informative and helpful.

Until today I didn't like Westlake agents. They all was rude. And made it hard for me and kept valuable information a way from me that I had no knowledge of. Well that all changes today, when I spoke to Maria Rebecca. She explained things so nicely to me. And let me know that they would work with me vs me being told ain't no hope for my situation. I really appreciate her. And I hope whoever gets a call from Westlake or make a call to Westlake gets to speak with her. If I had to give stars, I'd give her 5 stars.

Nothing but a GREAT experience with Westlake Financial. I financed my daughter’s car with them and from beginning until payoff I had nothing but excellent customer service. My most memorable was Jaime. There was a small hiccup at payoff and he was very patient and accommodating in assisting me with getting it resolved. I highly recommend!

If I can give zero Stars I would. I was unaware of them charging so much money for interest / finance charges. My original loan was supposed to only be close to $10,000. But after signing everything I finally received my actual contract that they just sent me, after having my car for going on a month now, and it shows that they added over $4,000 in other fees and over $12,000 in finance charges making my loan to be over $25,000. If I was going to have to pay $25,000 I would have chose a better car that I would have actually liked more or went with getting a newer car. I have a 2011 Honda Civic that is used. Not only that I still have not received my registration so I'm driving it around without a current registration in my name.

I got financed by this guys. I made a deal to pay in 48 monthly payments. I have paid almost my car in 1/2 of the 48 months. I have to pay every 20th of each month, however I have 10 extra days (Period of grace days) to pay without getting into any late fees, I got this guys calling... and calling 4 to 6 times a day from different phone numbers to my house, when the calendar hits the 21th day of the month and they haven't received my pay that's when the 6 phone calls a day starts. This guys don't care that I am ahead on my 48 monthly payments, they don't care and call you many times a day even when you are in the additional 10 days Period Of Grace. I was supposed to pay this car off by 2025 today 12/28/22 I am 2 payments away, I owe $770 out from $8.800. This guys don't respect deals!!

My father passed away and I was trying to settle his account. I was first told they would talk to me after sending in a death certificate and my driver's license. After doing that I called again because I had not heard from them and they said they would not talk to me because I was not the informant on the death certificate. After speaking with many of the reps and trying to speak to managers, that were extremely rude, and I was hung up on multiple time, they finally came and picked up my dad's vehicle. 1 week later, even after sending them a death certificate, they are still sending my dad letters telling him he is obligated to pay his vehicle off. This place in an absolute joke to work with, the people are not personable, and they lie to you at every opportunity they can. DO NOT work with them if you can help it.

Mr ** handled my account with precise and expertise actions and made me feel like I would like to deal with Westlake again. He was kind, friendly and reassuring and gave me excellent customer service. -Mary

During one of the most difficult times in America with everyone under so much stress. It’s truly a blessing to have such a hospitable compassionate understanding and empathetic sales representative like Allison **, advising and handling my issues with such great care. Showing great appreciation of my business while still understanding how demoralizing it is to be unable to financially support yourself. she offers full support trying to find the best solution while giving you her moral support. I have spoke with many representative at Westlake and she is the best representation of great customer support. Thank you so much Allison **

Robert ** a great and outstanding employee deserves a raise and possibly employee of the month for being such a dedication to help to the company. I would do nothing more than give him the nomination for this. He is a asset to your organization.

I co signed a BMW used for my son. The car end up getting total out due to a flood. My insurance only paid book value which was 13000. So we figured since we have gap through Westlake it will pay the remainder balance. Nope they are calling and asking us for 403 dollars but charged us for gap insurance every month how is that possible. This company is bad for consumers. They need to be investigated.

I spoke to Luis. I have been behind on my payments due to losing my job and having a baby. Speaking to Luis today really blessed me by allowing me to make a payment and getting me caught up. Thank you so much. I am overly joyed with my experience. It’s been a struggle but Luis reassured me and took a lot of my shoulders.

My auto loan was transferred to this company, and I was not very happy about it because I was had a great relationship with my previous servicer. I called the Customer Service line and spoke to Jorge. I was nervous and apprehensive when I called in, but Jorge really made the experience painless. He was very polite, knowledgeable, thorough, and went out of his way to assist. He really made my first impression of this new company a great one.

Jorge was very informative on the switch to Westlake Financial. Very professional and friendly. He also provided information about automatic payments. He was helpful with providing me an option to call back if I had any concerns.

I want to thank Lala ** for being professional and helping me and understanding me in a very difficult stressful moment. I spoke to 3 (rude) representative before she answered and from the moment she answered the phone she sound like a sweetheart. She took the time to listen before cutting me off before I can explain. She took the time to explain what I needed help understanding. Lala made what started off as a stressful morning (just by how a person answers the phone) a one to look forward to. I've been a customer for a little over a year and spoke to more than a dozen representatives and Lala definitely stood out to me the most, enough where I had to ask her where can I give her a review. She was just great. Love her attitude!!! Thank you Lala M.

I called Westlake for a couple reasons. One was to move the payment on my loan back a few days. The other was to find out what I need to do so I can register my car in a new State. Jorge ** was extremely helpful. He answered my questions, gave me the information I needed and he was very kind & polite! Thank you Jorge!

I called on March 7, 2022 to make my last payment. I spoke with Natalie and she informed me that I had late fees on the account, but my principal balance was paid in full. I could pay the late fee whenever, but would not receive the title until paid. I asked Natalie if this would report on my credit report and she said no. It would show paid in full and it did until August. I was notified by the three bureaus that Westlake Financial report my account as a charge off and 120 days past due.

I called to pay a payment and the man behind the other line, Harvey or Javier, helped me and went above and beyond to help me settle my payment. Great guy, very helpful and positive. He made sure I was pleased with my request and did more than I expected.

Arjay was very professional and Courteous, Knowledgeable in setting my account for auto pay and was very helpful, concern if she had done everything I needed, at the end she asked if there was anything else she could help me with.

Solomon was very patient and helpful. He explained everything and the process was presented professionally When I indicated it's been a struggle lately he showed empathy. He was a pleasure to speak with polite and professional.

I spoke to Antonio he was amazing. He made feel safe and secure, great customer service and I feel like I am in great hands! I was a little worried at first but after speaking to Antonio I feel so much more comfortable. Thank you for your customer service. Give him a raise! :)

I spent two days arguing with people, over protocol...Till we spoke with Jurgen **. He was pleasant from the beginning, he apologized for the problems we had with others...And took care of our business without any problems. Very knowledgeable of his job and product. Thank you Jurgen **!

First off the people they were linked with to sell me the car sold me a car that had a cracked frame which is now not drivable. I was told by them to send a mechanic's receipt stating this in which I provided for them and they refused to buy the car back. Then after making 9 months of on-time payments for a car that sits in my driveway undrivable I asked if they would refinance the car for a lower monthly payment so I can put it in the shop and get it fixed in which they also denied me that. Then I had a family member pass away and asked if they would please put one month payment on the back end because I'm dishing money out for my family member's funeral and they also denied me that. What kind of horrible people are they. They hold no accountability and will rip you off in every way, shape and form that they can. If you can finance somewhere else I highly suggest doing so.

Jaime ** helped me immensely through the process of paying off my vehicle, but especially through the explanation process of how it would reflect on my credit report. He gave me tips and specifics on how I could best expedite the process as best I can and I greatly appreciate it.

I talked to Ángel ** about the problem I am having with my car and he was very kind, I want to give him 5 stars because he also helped me make things easier, I can say that it is a very good function for your company to have people of this type working for you.

Nicola was super nice and helpful. The call was Quick and easy. Most importantly no long waiting for an agent! They offered help and give many chances if you need it, what I love is that they try working with you!

Marvin was really patient and helpful. He was one of the nicest customer service representative I've dealt with, he helped me get my car paid off quickly and gave me several options to make my payments less.

DeNelle ** was friendly, efficient, and helpful. He listened carefully, spoke clearly, and ultimately helped me save money and resolve an old outstanding balance in a stress-free way! Mr. ** presented himself with professionalism and courtesy.

Was falling behind on payment but customer service lady Mirta was very helpful and patient with me. Provided detailed info on my account and it really eased my worries. I really appreciated her tone of voice. Not judging or pushy. Thank you Mirta

I established contact with Westlake Financial in regards to obtaining information. A customer service representative by the name of Mariana addressed the situation. She is truly an asset to the company. Her communication skills are outstanding and she went the extra mile to assist me. We all have had the experience in dealing with companies that put you on hold and never seem to really meet one's needs. Mariana shared a positive experience and concern in my needs.

Thank you, Matthew for your assistance and care when most needed with my account. Your service was caring and you have real concern for your customers. You're a part of Westlake Financial's BEST!!! Thank you!

I love the way they’re so friendly and cooperative! There’s no other company I would’ve liked to doing business with than WESTLAKE! I urge you to get autopay because it definitely avoids you getting headaches… Hope to pay off soon.

I'm a young millenial in a world that's movinig too fast for me. But there are people like Jose who help us to keep moving even when we fall. I was a young excited woman looking to get a used car that is full of as much personality as I am, and I partnered with Westlake Financial to do so. However, life happens and I got in a situation that didn't allow me to keep up my part of our deal. When I fell too far behind Westlake financial had no choice but to move on.

I used Westlake to purchase used van. Never missed a payment nor late. Had a accident 9/7/22 hit run. Car was total out. Westlake still charge monthly although the car was useless. Westlake overcharge me by 1200.00 in final payment. Put in complaint with CFPB. Westlake had my phone changed by staff. There has been so many problems with this co. They stop giving me billing statements because I ask their car warranty co to stop calling me. Harass from 8am to 8pm. I have proof of everything I stated.

I was diagnosed with cancer and had to have surgery to remove the mass then start treatment right away and my mom called Westlake to see if she would be able to make small payments on my behalf as she couldn’t afford my payments and I would be out of work for a while. She even faxed them proof that I was admitted into the hospital. The lady she spoke with told her they will waive payment until I can pay. I called when I was able to return to work to start making payments and also pay on what was owed.

Denell ** was incredibly helpful with helping me finalize my last car payment. Very respectful and personable. I shared a small personal story of me finally getting back on my feet and he congratulated me. I appreciate the good customer experience Denell!

I have had a very good experience with Westlake Financial and my vehicle loan with them. They worked with me and gave me an excellent settlement. The customer service side is great and I would like to recommend Vanessa. She was very helpful and professional. I would definitely use Westlake again when buying a vehicle.