Westlake Financial Reviews

Had a great experience with Jona. She knew exactly what she was doing. This was my first payment. I would like to give the computer payment a zero. It would not take my payment even following the prompts.

Harvey is truly a one of a kind worker. He was quick, reliable, and really compassionate about my situation. He went above and beyond and really made me feel like he cares! I will 100% be requesting him every time I call!

I spoke with SanFrancisco about my car payment. Not only was he helpful but also very respectful. He took his time with walking me through the payments and also with understanding them. Thank you sanfrancisco.

Jose was very helpful and had excellent customer service! He listened to me and my problems and help me with a plan that help me! Very understanding! Thank you! He also broke down what would happen next with my payment so there was no surprises!

The only reason they have received one star is because you must give a star to give a review. I had my loan with American Financial and after three years Westlake stated they bought my loan, not the warranty and is not honoring it. I had auto deduction coming out of my account with AF and wasn't aware of the company going out of business. Once I seen that my payment didn't come out that Saturday, I called on Monday to see what the issue was. That's how I found out, not by a letter nor phone call. WF tried to charge me a late fee that I was not going to pay because I wasn't late. It took 6 phone calls and 3 months for them to take it off my account.

LaNeishae ** was nothing but AMAZING in resolving my issue, she is personable, kind and willing to help. The other reps that I spoke to were nasty but she is amazing and I am forever grateful. Thank you.

I paid almost $3,000 to pay my car off and have yet to receive my title or see it reported to the credit bureaus. I’m still receiving collections calls and emails as if my account is not paid. HORRIBLE COMPANY AND CUSTOMER SERVICE

Thank you Anthony ** for the great options for our loan and working hard to help us out. We appreciate all that you have done for us and continue to do for us to get on the right track. From the Mesec Family

Western Financial are very patient with their customers, good customer service and always polite on the phone. I definitely recommend this company. I am not intimidated, I feel they really care about us.

Very quick, in and out experience. Had to pay $98 for the truck and you guys helped us out very quickly. You guys resolved exactly what we needed help with. The person that helped us was very nice and straightforward.

Michelle ** was the rep that I spoke to and she done a great job. She listened to what I had to say and explained things to me as we went along. I appreciate the fact that she was attentive and done her job well. It's hard these days to find a good personable customer service representative that will take the time, but she went above and beyond.

Harvey was amazing with helping me even though I was misled by the previous company. He helped me understand what happened and helped me with getting it resolved. He is truly a Godsend. Please acknowledge this man for his kindness and dedication.

I have been consistently treated respectfully and with empathy with every contact with representatives of Westlake. I recently lost my job and am dealing with incredible stress. After reaching out, I feel as if I was heard and treated well. I can breathe a little easier knowing they seem to have my best interests in mind.

Customer service was very helpful and proficient. Very friendly and easy to talk to. Was able to talk to a live agent instead of using automated services which makes it way more personable. Would definitely recommend.

Spoke with customer representative Juan M. He was helpful with explaining options for payment solutions. Still working to fix issue due to the policy for payment. However, Juan was was patient and kind with explaining the process.

Sergio was very understanding of my situation and assisted me with great professionalism. He is very knowledgeable and patient. He assisted me with an arrangement for making my payment that allowed me time to pay and answered questions about my account.

Had a person that I could understand and get my payment processed as quickly as possible and she took my payment with easy without any problems. I would use Westlake anytime to ask for a loan on whatever I buy next time.

Paid a payment late. No issues at all. Extremely helpful and understanding. No problem communicating at all. John ** is who I spoke with and he was patient helpful and courteous. I would highly recommend him.

Caesar with Westlake Financial was awesome and super helpful with my needs when calling in this afternoon. One of the best customer service agents I’ve spoken to. Super cool, knowledgeable, and real. I never write reviews but I thought he deserved some credit. It’s agents like Caesar that set companies apart from the rest and makes customers proud to be part of it. He took the extra time to help me understand my account and explained it in a way I could actually understand. He broke it down and went that extra step others usually would not, simply to help me understand and for that, I wanted to say thank you! He was great. Thanks again, Caesar! Have a wonderful evening.

I had to call in today in order to get my monthly payment pushed out a couple days. I was having issues trying to figure out online how to do so and needed additional support. The representative that supported me today was extremely helpful and quick! He repeated back my goal and confirmed the amount and date the payment should come out and made sure to cancel my recurring payment. THANK YOU!

Elias was very helpful with helping me with my loan and program. Other representatives have been rude and not compassionate, I appreciate his help. This car loan experience can be stressful depending on circumstances. They have the right person for the job

Due to my situation, Harvey ** understood, listened and offered solutions. His willingness to go above and beyond to carefully explain my options, give me the best opportunities to rectify my situation was better than I could've asked for.

Great customer service, very professional, explained everything to me in a very educated way, very social and awesome person, I wish you got more employees like her, I am so happy that she got all the time to explain everything in detail.

The person who helped me gave me more information that no one else has given me the entire time I have been going through this process. I have called each month to make payments and never have gotten my answer until today.

Soroush ** was very helpful. Paid my bill happily. He was so helpful and kind. Great experience. Would recommend him To anyone. He made my day way better by being able to pay off this account. Thank you.

I got some problems completing my Porsche Panamera (financed with Westlake Financial) registration as my local DMV request for its original title to be mailed to them so that they would waive the then verification process before they could issue me the sticker and license plates. I called Westlake Financial so many times and in so many days but no one seemed to do their utmost best to help me out as I've been driving my car illegally the past several months without sticker and license plates.

Jorge ** was very professional and very courteous. My interaction with Jorge was a great experience, I learned a lot about how to manage my car loan from Jorge, he is very patient and professional, thank you Jorge!

I have an auto loan with Westlake Portfolio Management that had been originally with a used car company that went out f business. While Westlake is an OK company, when the payment is even one day late, they are extremely persistent in trying to contact you. They will work with you if you let them know when the bill will be paid, but they need to stop calling people after 8:00 pm and should NEVER call on Sunday. Other than that, everyone I have spoken to has been professional and courteous. They explain the options available and ensure that you are aware of the different ways to make payments.

Although the menu options and recorded info are a bit drawn-out, once I got a representative, things were smooth sailing. We paid off our car swiftly and accurately, with Julie **'s assistance. We don’t hesitate to recommend Westlake Financial!

Harvey was very understanding to our situation… Although we couldn’t get our situation resolved he did an amazing job trying to help me through this process. He was totally empathetic to our needs. He deserves many kudos

Superb and thorough service and and answered all my questions. Additional, Mauro was patient, helpful, confident in providing professionalism and outstanding customer service. Mauro answered all my questions timely. Thanks.

The customer service is horrific. Very much horrendous. They lack respect, professionalism, and honesty. Can’t provide the document you need when requested. Westlake is almost a scam. They don’t provide the services they say and when they decline something they have no documents to support the decision. I’ve had a contract with them a couple months. My car was diagnosed for 3.5k service repair a week after purchasing. Dealers compliance does nothing there. The department is lazy and does not call back. I’ve been waiting months still to this day for a callback.

I don't know what all these people are talking about. You can't get anyone who speaks or understand English and has no clue of your account but they can pick up your car without warning you if you miss payment or try to renew your tag. Since they took over it been a nightmare dealing with them.

Today, my representative was Lizeth. She was patient and professional with a little bit of humor, and I appreciate that again thank you and take care. You know life is hard right now so with this Covid issue so just having great customer service a good listening ear and then trying to give me assistance with whatever I need was really appreciate it today and I just want to thank her am I even got her extensions only I can only do it directly with her moving forward, so I really appreciate that Westlake Financial. Lol. She should go to Star for promotion. I mean she would equate did a great job with me. I give up my situation, so again, thank you miss Lizeth, thank you take care.

Tam ** was very efficient and professional upon contacting me regarding a past due balance. He assisted me in establishing a payment arrangement, provided detailed information regarding such. Thanks for your assistance today. -Jennifer

Joel was by far the most helpful and happy CSR I've ever had the pleasure of dealing with. He answered my questions with ease and was very knowledgeable about financing. Ten out of ten for sure! THANK YOU JOEL!!

Lorena one of West lake financial's representatives who also speaks Spanish went above and beyond to help me solve my doubts and needs. She did a really good job and was very professional, thank you Lorena!

I was having some anxiety after making my first payment online. I have never made car payments before, I had some questions. I spoke with Zeta **, she was the sweetest person. She gave me all the details I was looking for, some before I even asked. Zeta is so positive and efficient, she made me feel relaxed and informed. She is articulate and listens. She gets right to the point and in a very sweet manner. I hope I get to talk to her if I ever have to call again because she is professional and it felt like talking to a friend not just some business worker. Zeta is a gem, would give 100 stars if I had the chance.

John ** assisted me with all my needs and was very polite. I did not have to wait long to be assisted and the process was very professional. I highly recommend this service to others. I am pleased with my service.

I called Westlake Portfolio Management on 8/4/23 in regards to a concern about a notification I had received about my credit report. Michelle ** took my call and went above and beyond to research the issue and try to find a resolution for me. She was very understanding and empathetic to the situation, something that is not common to find these days. Thank you!!

Maria did an amazing job at listening to my concerns as a customer and was able to help me with terms that work for me and my life at the moment. She was very caring and understanding and knew that it was a priority to help in a way that worked for the both of us. I appreciate her help and her work she is doing with Westlake Financial!

Juan was extremely professional knowledgeable and very helpful. I’m so happy I finally got someone who takes his Job with integrity. If I had the chance to give Juan 10 star I will, thank you Juan again.

Excellent service, the customer service agent Yanelle Fernandez was very helpful and kind and she helped me with all my questions and concerns, great customer service. I was able to solve my issues, very receptive and patient and professional.

The agent was very knowledgeable and very polite. He made sure I understood exactly what he needed me to know. He went over and beyond to make sure to help me. He asked if I had any additional questions before we ended the call. He seemed to be very concerned and willing to do what he could to help me.

Sante was a great help! Aside for helping me up with my payment, he was able to provide vital information to extend my payment & lump it on the end of my loan term. With that I will be able to have my account current for this month!

Luis was a very good customer service rep, he did a great job in ensuring that my needs were met. He was sure to let me know of a service fee if I made the payment through him. I most definitely would like to talk to him again, very pleasant. Keep up the good work Luis.

I was impressed with the officer that attended to my Enquiry. She was friendly and very professional to the core. Also,very accommodating. She took her time to listen and offered solution to my request.

Jose V expressed a strong will to help me understand my car loan as whole, voluntarily. He also showed sincere willingness to help me get back on track with on-time payments. Thank you so much for your support and care.

Michelle ** Provide me great customer services and experience helping me navigate through payment arrangements, with her help I now have auto payment to help me catch on my car payment. I thank her so much.

Anthony helped me get my car out of repo with a very reasonable low payment until I get my check in Friday. He was polite and very knowledgeable about every part of the process and informed me of every detail regarding future payments.

She embodies great customer service and professionalism. I was ranting to her about the situation of the phone calls I received from her company, she calmly explained how things work and what she could do for me.

I received good information and helped me to enroll to automatic payments quickly. They offered me additional help and I accepted so they transfer my call to the area I needed. I really appreciate that help.

Appreciate flexibility and options given to help me bring my auto loan current. Assistance was quickly and precise. Agent allowed me to explain my previous and current financial situation and was understanding.

I called the customer service line feeling quite depressed, the receptionist changed everything for me. She was more than helpful, she took her time and helped me understand. Gave great resources. Simple.

I spoke with Miss Ronnie **, she was very kind and very helpful. She knew her Job and she really gave me a lot of information that helped me. I definitely would recommend her service every time I call.

Just financed a vehicle, called pretty quickly for a courtesy call. They go ahead and set you up for draft payments, explain all the fees and charges that may come with paying other ways. Pedro was extremely helpful, and was not going to let me finish the call unless I was completely sure I understood all the emails they sent, including the satisfaction survey. I had trouble with one of the platforms, it would not load, alternative was available.

MR. AUGUSTIN ** was able to solve a problem that was an issue for 4 days getting a payment processed accurately. He saved me a lot of stress and hardship. He gave me friendly advice and confirmation of payment.

The call I received was very helpful and informative, it helped set up my payment with no hesitation. I was also asked if I had any further questions which is extremely helpful but I was given all the information I needed.

I called to change my due date to give me some breathing room between paychecks... Mary did just that. She was so understanding and I very much appreciate her for helping me out. Now I won't have to decide which bill is more important. I can breathe between pay days again. I thank you!

Customer service rep helped me out big time to resolve my account today. Made it very easy and actually listened, thanks to the representative. I was able to resolve my account without issue. Much appreciated @Anthony **!

Thank you Anthony ** for not only being polite but also helping me and finding payment options that I could do. I greatly appreciated everything that you did for me. Financial times are hard and you made it a little less stressful.

Jairus ** provided great customer service and was quick with taking care of my payment. I appreciated his timeliness and understanding of what I needed done for my account. He also set up the next steps for my account very quickly and gave proper instruction for me moving forward.

Anthony ** was very helpful with my account and gave me great options. I was able to catch my account up to date and he was very nice and understanding about it. Taking time out of your day to just be kind always goes a long way.

He went above and beyond to help me today! He has been wonderful and I appreciate his help. He took and helped me get my car payment fixed to where I didn’t have to worry about falling further behind.

Great customer service. Problem fixed need more reps that help the customer. Jarius took the time to listen and then explain to me how he could help. Did not take more than 10 min to do everything that he said.

Jeline provided excellent service! She really knew her stuff! She integrated my new account into my existing account. Set me up for autopay and signed me up for paperless billing. Employees like Jeline make me want to call Westlake Financial for assistance.

Jose look beyond my frustration and listen to what I was trying to say. He let me explain everything that happened and was able to resolved the issue. “Great customer service doesn’t mean the customer is always right, it mean the customer is always honored.“ Jose did just that!! He was the only agent to resolve my issue.

Cesar was great! I had called numerous times and Cesar really helped me. Great customer service and extremely helpful with information. This guy deserves a raise. Then give him another after you give him the first one.

I was consciously unaware of why they were calling. And I was a bit standoffish at first but Miguel had enough patience to bear with me and get me to understand exactly why he was calling. For that one reason I do appreciate Westlake portfolio. If the standard of this company was basically Miguel then I'd give this company a solid 10 out of 10!

Harvey help me with closing my account and updating everything he is awesome. Great guy. Helped me understand what was going on and the hold up on my account. Highly recommend him. We need him like That.

My account was switched over to Westlake Portfolio from Usauto. The customer Rep for Westlake took her time to help me set up my account online. Also, answered any questions that I asked. Thanks to Charlene from Westlake Portfolio I can go online to keep track of my car payments and stay up to date.

Westlake Financial always helps me out. I would like to thank Mirta for helping me out today. I have called several times over the years and have always been helped. Thank you again and I hope to do business with you guys again.

I want to praise the Westlake Financial services phone service. I had a great service on 07/19/2023 provided by Alexander, very patient, polite and ready to answer my questions. I was very pleased with the service and happy that my order was resolved.

A big thank you to Zor ** for helping me and getting my car payment due date changed. Westlake Financial has great customer representatives! I am so happy with how fast Zor was able to get what I needed done! 10/10 recommend :).

Oscar ** from Westlake services was so helpful with handling my payment and call .If you feel you need to contact Westlake services make sure to ask for him. Excellent costumer service! Thanks once again.

I called trying to get answers about my GAP and Warranty. And why I didn't have it and why I still have the same car payment. Daniel **, talked really low, could not explain to me why, I had to repeat myself. Daniel stated he would transfer me to Insurance, he put me on hold and came back stating no one was there. He told me to call back tomorrow, stated the hour was from m-f 9a-8p pt. I stated I would call tomorrow and ask for insurance.

They have great customer service. They understood my financial situation and offered me the best solutions so that I could keep my vehicle. I really appreciated their compassionate and dedicated employees.

I want to thank Luis ** for understanding my situation and helping me with setting up a payment arrangement for later this month. He understood what had happened, was able to verify all my information and get it quickly and professionally done. I appreciate your kindness Sir.

The experience was great, friendly. He had a nice, calm voice and also very helpful. Understanding. He explained every policy to me and also spoke with me about my options. I felt like a person. This is the first time I've had great experience with a company. #Thanks Chinchilla!

Edgar helped me with making payments on my car note. Very helpful throughout the process. He answered all questions that I had and even offered great advice and suggestions for future payments. Thank you!

Mr. Harvey ** provided good customer service and answered all my questions and concerns every time I needed assistance. He worked well in handling my account. I appreciate his professionalism. He explained the title and time frame questions I had. Thank you from a Texas client Mr. Harvey!

John ** was very helpful and kind. He attended to my concerns with car insurance and solved my problem. His customer service was very good and thank him for all the help! I would not hesitate to call back Westlake financial for any issues in the future.

My wife and I bought a car with and extended warranty/service contract through US Auto in November of 2022, in May when they went under Westlake Financial/Portfolio Management took over our account and told us we had no warranty even though we were paying for it as part of our car payments, they even sent a letter with their letterhead on it to try and tell us that the warranty we have is a 30 Day/1000 mile Warranty when we have all the paperwork showing it is in fact a 3 Year/36K mile warranty, they asked us to email it to them and they never got back to us, we called repeatedly and were told there was no warranty department yet.

I haven't even made my first payment yet but these people are annoying and CLUELESS. I can tell this whole experience with them is going to be hell. I have been getting nonstop "welcome calls" when I do not need them, all information was verified a month ago. There is no communication going on with their team. The customer service representatives are dumber than a bag of bricks and are very unprofessional. I'm going to make my payments on time and just hope that I have no issues with them because they have already made a horrible impression.

Smooth service. Friendly and professional. Explained step by step for my complete understanding. I will recommend to friend and family. Short amount of time to complete my transaction. I appreciate the professionalism shown to me.

CSR Safiya is amazing! She provided excellent customer service in a quick and efficient manner. She was nonjudgmental and explained my options in a way that was easy for me to understand and make the most informed decision.

Victor took his time to make sure he could help me. The option I asked for was not available but he was quick to find another solution that better fits my needs! He changed my payment date from the middle of the month to the first of the month.

Customer service was awesome. Francisco really helped me out with my account as well as figuring out other questions I had. He was very patient with me. And nice as well. I would love to see him get a raise for his hard work and patience.

I needed help with a payment situation and John **, was extremely patient and very helpful in rectifying that situation. He was kind and knowledgeable in handling this problem. He eased my mind that my car would not be shut down because nonpayment. Without him saying it, they help people in difficult situations, not make things worse. They are there to help. Thanks John. You were great.

Westlake took over US auto loans so I was lost for the longest time. Made many calls. Never got through and it was just a painful experience but finally got through to Michelle **. She was awesome. 5 stars across the board. Made it simple and fast. Thank you.

My account number would not process and I was being charged late fee despite all information was correct. The agent waived the fee and we processed the payment using my credit card. I still believe there is a problem with their system since I entered all information correctly. But the agent was easy to communicate with and it was resolved.

Carlos has been an excellent assistant for getting my payments current for my hardships. He has given me an opportunity to get my employment situation in order to be able to get my payments back on track.

Antony ** was so pleasant to speak with, he answered many questions & is amazing at his job!!!! I am so thankful I answered his call, many problems solved in one phone call!!!! My car was purchased from US AUTO, they went out of business & I had no help or information!!!! Great job Mr **!

I was helped with all my questions and concerns with obtaining my title and getting my plates for my vehicle. The sales representative was very excellent in taking me step by step of my process. Satisfied customer.

Today I called customer service and José, the person who attended me, was very kind and polite, he took his time to explain my doubts and clarify my concerns. I appreciate your time and kind attention.

There no issues, great service. Quick in and out. Friendly customer service. Highly satisfied. Ms. ** is highly recommended to answer any of your questions or additional information that you may need too.

I needed help with payments and the customer service rep did a great job with exampling how my payments are going to be and break everything down. I understand everything and my customer service rep did a great job

It took a few minutes to speak to a representative. Anthony was great. He was knowledgeable about solving my problem. He was very friendly. He was knowledgeable about other features my account qualify for.

Anthony is super helpful and nice. I like talking to him wh2n I call to make a payment. He's always helpful in someway. He's also in a good happy mood every time I call. He's never rude or rushes me to try to get off to the phone.

I called because I received a notification regarding my GAP insurance. I spoke with a customer service representative who spoke with an accent that made it very difficult to understand her. When I tried to ask her questions regarding the matter she just said a closing salutation and hung up. I was not very impressed with the customer service that I received from this company.

Was late for paying but told the rep when I'd be able to pay, he provided very friendly service. Was a pleasure talking to him. Was going thru a bad situation in my life and definitely appreciated the help.

Michelle ** was the representative who reviewed my case with me. She explained to me the options available to me to pay my auto payments. Then explained to me how being on auto pay would be more convenient. Then I wouldn't have to be concerned about missing them. Helped set it up for me. Then instructed me to call to verify that auto pay was applied on the day of my next payment.

The caller was awesome. He really took the time out to listen and to help me even though I will still be getting calls. It's ok 'cause he was great, he was trained right. Need more people like him. Good customer care.

I have been trying to resolve a very stressful matter dealing with my vehicle that was transferred to Westlake. Juan has been the most helpful and knowledgeable about our accounts. He was kind and understanding and explained things well. I am now hopeful that my issues will be resolved.

Andreas is the go to person whenever you are kinda late on your payments. He was very knowledgeable and understanding and I would recommend him anytime because he really was that understanding on my late payment. Andreas you are the best!!!

I’m currently having banking issues that has resulted in making a late payment last month and unable to make June’s payment. The representative helped me file an extension pushing the payment to the end of the loan, this was very helpful and I’m truly grateful for her help thank you.

This company took over my lease from another company a few months back. I’ve made many payments and the balance owed is way off from what it should be. Nice enough people but whoever is calculating my payments and the balance due is obviously horrible in math. Additionally, I make my payments using my checking account. In between the time it takes to clear, I often get many calls, which is frustrating. You would think that they would check and see if a payment was made. My advice is take nothing for granted and always check your balance.

Anthony G was awesome. Gave great customer care. Would recommend him to anyone. He helped me sort out the issue I had and I really appreciate it. I know he will be helpful to anyone else that he services.

Jane was great! She went above and beyond to make sure that all of my questions were answered and that all of my needs were met. Jane was also really fast and consistent. Customer service here is up to par.

The customer service specialist was very understanding and very empathetic about my situation. I was very comfortable explaining the temporary financial issues that I have going on, but God is good and I won’t complain. Thank you.

Simple and professional communication. Many different ways to handle the payments to take care of bills and easy to contact them for anything, even updates on your profile. Will continue to work with them.

Joy ** put all my worries at ease when I called back. The first agent I reached gave me more concern and worry. When I called back and reached Joy she told me I had more options and put every worry at ease! Thank you Joy!

Princess, at Westlake Financial, really helped me out today. I called around three times and while they were handy, Princess made the most impact. She actually helped me with my account and the problems that were happening. When I needed things to cancel and add more information onto it, she listened and filled it out. Amazing help!!

My customer service experience was great! The Customer Service rep was knowledgeable and understanding. He was also very polite! I got answers to all of my questions and he made sure to ask me at the end if I needed assistance with anything else.

Sebastian was absolutely amazing! After calling twice before him and having been hung up on, I felt like this was going to be a bad company to deal with, but thanks to Sebastian, he gave me my total amount to be paid, offered autopay, advised of the posting terms and when to call back to have my payment date changed so that it aligned with my payday so that I would avoid being late. My total time was maybe 5 minutes when after 10 minutes with the 2 previous representatives, I got nothing done. Sebastian is a keeper and needs a raise!

Called in to make changes to my account and Renzon gave me that peace of mind!!! He was informative and helpful. Explained all my questions with detail and never made me feel as if there was not a solution.

I was granted an extension in a time of need. I really needed it because I lost my job. I would definitely refer this company. They’re very understanding and compassionate about the customers needs. Thank you!

I made 2 payments at the same time on March 28, which was for April 1st and April 15. I have received over 100 emails, phone, text messages about my account late. As of today June 12. Gabriela got my account taken care of. Thank you very much. Ms. **

I want to share the best experience I had on a call with Manuel C. He was great friendly and sympathetic to my needs. It didn’t sound like a debt collect experience and was treated like a person not an account number…Please keep up the

I called the collections department and was blessed by this wonderful agent by the name of Stephanie. She showed empathy toward my situation and she doesn’t know how much of a blessing that she has given to me and my family. We need more caring people in the world like Stephanie. I would like to thank her a million times over. If she is what Westlake Financial is about then I would recommend this company to any and everyone!

My representatives LaLa and Brenda was very friendly and understanding to my needs! No bashing or attitudes just pure love and care! Need more people like them in customer care! I highly recommend these ladies to anyone that calls into Westlake!!

Ms. Brenda **, Helped me more than any other person I have spoke with since 6/5/2023. I really appreciate her in every way possible. We are actually still on the phone now. I need to go make payment now..

My experience was fast and rep was very understanding to my situation and helped move my car payment to requested date. He was very helpful. I appreciated not being on hold and Westlake Financial working with customers who may need to move payments to help with their financial needs.

I purchased a 2015 Jeep Patriot from one of their dealers in NJ called AutoSpot LLC. The trucks engine light was on and asked for that to be fixed before pick up one week later. It was not fixed. I drove truck to get codes read and it needed catalytic converter 02 sensor, oxygen sensor and there was and electrical code. I brought car back waited 8 hours said car was fixed. They took it somewhere. I got in the car and engine light was on and back tire was thumping. I tried to return it they did not take me seriously. It went back for the 02, oxygen sensor but later found out it wasn't fixed although I was stranded without a car.

All I can say is Ms. Michelle ** really is the true definition of GREAT CUSTOMER SERVICE!!! She was very nice and patient and knowledgeable! She also took her time and explained about the transition from the old company that I was with and to the new company! Way to go!

Eugene was a great representative! I finally got someone at Westlake Financial services collections department to actually listen to my very complex situation with my vehicle financed through them that was deemed a total loss in an accident in March, 2023. I didn’t make payments on the vehicle since March, because the car was considered a loss. I’ve been appealed the loss to the insurance company, finally got them to give me a check for repairs recently. This set me back two car payments, and put me in repo status.

The Customer Service Representative was very professional with providing me with important information that is vital to my account. She was able to assist me with logging into the My Account on my laptop and for my cell phone. Very nice and professional. Very friendly. Michelle ** was the representative.

I wasn't late on a payment for an entire year, and then when my life took a downhill spiral many CSRs at this company dropped the ball and left me nearly without a vehicle. Ronnie changed all that and took the time to listen. She could have treated me the way everyone else did but she took the time to try to understand. She also helped with other issues and was able to update my account. She truly is the Gem of Westlake Financial.

Mr. ** in the customer service department had went out his way to help me, took his time, was EXTREMELY NICE, and was VERY understanding!!!! I would give him 1000 stars if I could've rate that high!!! ❤️

Santiago is so professional and so knowledgeable!! And actually cares about your concerns… I’m so thankful to be able to talk to him today because he really went the extra mile for. Thank you for great customer service.

Precious was exceptional in handling the issues I was having regarding my vehicle. Her professionalism and ability to provide great customer service was second to none. She answered all my questions with clarity and spontaneity. I wish I could speak with her every time I called Westlake.

Thank you so much Recri for all of your help and professionalism. You were incredible. Westlake has truly been a phenomenal experience from getting my auto loan started to any concerns or help with things being explained. They really do it well. Appreciate you guys dearly.

We made our first payment on our account, they sent us our confirmation number but then delayed in pulling it out from our bank. When they did take it we were short 20 dollars. They tried to call us but we didn’t answer because it was from an unknown number. When our dealership called us we did answer them and paid off the 20 we owed with our second payment. The bank didn’t like that we answered the dealer and not them so they cut our deal and sold it back to the dealer because they didn’t want to deal with “customers like us”.

Francisco is amazing! Grateful for his commitment to great customer service! Very quick to find a solution to my problem! Compassionate and caring. Explains everything in detail and provides realistic options!

I am super grateful to the agent. Harvey treated me very professionally. I fill all my expectations. He understood me as a client and consumer. We work together to reach a mutual agreement. Excellent customer service companies need to hire people like Mr **. Shows passion for his work and does it very well. I am very satisfied. Thanks Harvey.

Thank you for a great experience and information on a credit line being build. At: to MR. J . **! Perfect and professional agent! He not only advice me on how the company works and its policy have fees and how to also I can decrease my APR interests.

I called to request information about the principal on my loan. I spoke with TAM who was so helpful and kind. He answered all of my questions so I could understand the process. This was my second call to Westlake Financial. I give them another 5 stars for their GREAT customer service.

Fernando ** (ext. **) was really helpful working out a payment plan with me. Made the whole ordeal a lot easier to deal with and he understood where I was coming from and why I fell behind on my payments.

Eam was very helpful in discussing and answering my questions concerning my payments. I felt all was resolved and felt comfortable with the details. Eam was very friendly and personable. Very knowledgeable with navigating the questions and salutations.

My customer service rep was amazing and helped me out tremendously. I always get amazing service when I have an issue. Keep up the amazing job. Helpful in every aspect from extensions to helping find solutions.

Ceejay was very helpful. He gave me options that were needed for my personal situation! He understood what I needed and took his time to explain what the company could offer at this time. Thank you so much.

Amelia was amazing, I called for a simple payment issue and she went out of her way to get me back on my feet and caught up. I called several other times and no other rep offered me what she did. They just kept offering payment pushbacks. She was exceptional, kind, friendly and overall understanding. She provided me the best experience I have had with an agent through Westlake.

They tried to squeeze additional monies during my payoff quote. Charged excessive fees and the interest rate which is ridiculous and only for desperate customers. I believe it’s predatory lending. Customer rep are not knowledgeable and don’t provide good and fair customer service. Never use them!

Ronnie was very helpful and explained more in detail of my payment and asked question regarding my situation. She adjusted my monthly payment to accommodate my new paydates. She was very easy to talk to and great customer service.

Marjorie was amazing in assisting me and explaining everything for me. She was super sweet and easy to understand! I hope I get her next time I need something done. She was absolutely amazing. This company was so helpful in getting a car and they work with you on your payments.

Fernando helped me with paying off my account. Was very respectful and a great help. He treated me with dignity and respect and gave me tons of information registering my account. I will recommend him for anyone needing help in the future.

I have been calling for the last 3 weeks for my title so I can get my car registered. All the other csr's are unknowledgeable and can barely speak English. Jasmine assisted me in a way no one has ever done. For that I thank Jasmine for her help and assistance. You need more reps like Jasmine. Go Jasmine go. You are the best!! Thank you.

On April 28 I had called Westlake Financial customer service about some questions. To my surprise Pedro from customer support answer my questions in less than a minute! I think that is very professional....

It's absolutely ridiculous that I'm being called 4-5 times daily. I'm 6 days late on a payment. This person calls after I tell him to not to call me. It's my cellphone number I tell him. He doesn't care. He calls again and again.

Westlake recently took over the accounts for American Financial and now this has turned into a nightmare, my payments have never been late and once they took over now I am suddenly 90 says past due but yet I have been making the payments. I have requested the final payoff for my car 9 times as of today and been given 5 different payoff amounts just to be told today they do not provide written payoff amounts and that I must accept the amount they give me verbally. This is beyond frustrating. I was told the payoff amount is on the my account which tells me the account number does not exist and the SSN is not in record for the Westlake financial site which is the site that tells me my statement is ready (but I have no access) but I have access on the Westlake Portfolio Management site which gives me no statement only payment history and no payoff balance.