Westlake Financial Reviews

I have been a customer since 2021 and Westlake has been the worst financial company I have ever encountered. Constant run around when trying to resolve an issue, TERRIBLE management, just all around a shady business considering the many lawsuits that they have been involved in. If I could rate 0 stars I would, DO NOT recommend this company at all.

They illegally repoed my vehicle!!!! Then when I paid off refused to give me title!! THE WORST EVER!!!! Mostly foreigners and they’re rude and will hang up on you!!!! I could never reach a supervisor!!!

I've never seen worse than this bank in my life…! The car dealer committed fraudulent actions on my behalf with this bank, which is why I am forced to pay this loan, but the bank employee absolutely does not care and they do not react to it in any way. Does not conduct a check, I'm just terribly outraged.

I've had this car loan since 9-2022. My instructions were to pay on the 12th of every month. When paid on due date little to none principal applied to my account, I called to speak with a agent about my concerns but only was able to get bill collection and no one was available to help me with my issues, for example: I paid $300 on 6-12 and interest was $200 then the following month 7-12 interest was $230??? I don't understand. I smell a rat.

Today, I call Westlake Financial because I needed help with my payment for the month of June due to my husband having an accident. Westlake Financial employee Denis was very helpful and assisted me with all my needs. He was awesome.

If I could leave no stars I would, customer service is horrible & they consistently hang up on you. My car's been paid off for 2+ months & they keep saying “the title & Lien release will be there in a week." “It’s been sent out” but they say that every week and it’s never actually sent out. It’s just to buy them more time. It’s been weeks and weeks and every time I call it’s “your title is being sent out tomorrow." Every week I get told that. They are trying to keep my Title and scam me. And after complaining weeks ago they said they would send out the lien release within a week so I could just get the title myself and that was over 3 weeks ago. No title or lien release in sight, my advice if you’re involved with them retain a lawyer & file a lawsuit. My next route.

Not worth a rating - warning do not do business with Westlake! Worst company to work with. They had me in a contract with no license plate or inspect tag. I refused to pay because no manager from dealer compliance or Westlake Financial has yet to contact me in 7 months. They repo my car cause I refused to pay for a vehicle not registered in my name and westlake failed me considerably. I will now have to get an attorney and fix the repo and two late fees from these issues. Westlake reps were fully aware thtat the dealership autotex financial opens up dealerships and closes permanently and reopens. Rep said they do it a lot and he was sorry. I can only assume westlake and Autotex are scamming people

My agent was very professional and helpful. She answered all of my questions precisely and resolved all of my issues in a timely manner. Excellent communication and service. I could not be more satisfied.

I have been contacting Westlake Financial from 6/6/24. The money was not processed on the 6/12/24 when I contacting them again, I contacting Westlake again 6/17/24 and my issue is still not fixed. I have been trying to process a payment for my vehicle and, the money is still in my account. I have called and talked with a supervisor and my bank, the bank told me to give it another day, I just want to pay my vehicle off.

I just had a very bad experience with this financial institution. I called to make a principal payment only and next day I found out that they took out interest out of that payment. I called and ask why is they came out with a lie saying that I owe interest on previous payment even when all my payments are made on time.

I have been working with Westlake for a few months on my auto loan. I've found the website and app to be straightforward. Payments are easy to make. It can take a little while to reach customer service, but they are helpful once you get through. Jose ** was incredibly helpful to me and explained some details that I was struggling with. He made the process easy and pleasant and he is a big part of the positive view I have of Westlake.

Was financed 20,000 for a 2018 140,000 mile Grand Caravan. Purchased extended warranty Advantage SecureOne. That has somehow changed in the 9 months that I've had the car, I dealt with bad brakes, rotors, calipers, etc, for the 1st 9 weeks in Aug 2023 until October, kept bringing back to the Platinum dealership, then my transmission went out didn't have the car for over 60 days. Kept paying my payments though I want showed a window price, a warranty. Was the only car they offered me for 19,000. You wouldn't believe the lies and things they did to even get me approved for the car. So now my driver seat breaks, and power locks making horrible noises. Never got a manual or spare tire even..Shall I go on.

This is the most poorly run company. I tried to pay off my car that I financed with a different company. Westlake bought their debt. So I tried to give them a little over 2600.00 and they told me they couldn't take it. I wasn't due fir 4 more days. Then they call me 4 days later to tell me I'm 4 days late! This place smells of deceit.

Please don’t waste any time with this company!!!! Avoid it ALL cost if possible. On every call make sure you document who you talked to, what was said and what time. They have people inside that will just do whatever they want and leave no trail behind themselves if you don’t. I’ve been waiting to receive my title since March, car got repossessed in April and returned right before auctioned ONLY because 1 night team lead B.Pierson who ACTUALLY listened to the concern. She was the sweetest!! I'm so thankful im no longer associated with this company after I get this title.

Great, company ,good communication, every time I call them, they so friendly, last I talk to Prudencio, this gentleman was professional, thank you, and I'm recommend this company for every one, who need loan or car finance/.

I have had nothing but wonderful experiences with Westlake Financial and in making my final payment I had a wonderful experience with Mark **. He is very professional and knowledgeable. If I have to make another car purchase, I will definitely use Westlake Financial.

Customer service is absolutely horrible and straight out rude. I got hung up on 3 times trying to ask for a refund that was wrongfully taken out of my bank account. All of the reps could not answer any of my questions and when I asked to speak to a supervisor they hung up on me.

I paid my loan in full and mad 66 payment with 24% APR. And customer service agent from Westlake Financial called me and told me that there is an outstanding balance of Ten thousand dollars on my account. I was in shock when I ask where that balance from. They puts me on hold for hours and then call disconnect a several times like that

We purchased a 2013 Ford Explorer and power steering has went out after numerous and I've had it repaired and programmed but we have continued to be ran around by different agents and no resolve nor have they been willing to accept a surrender after 12 days of having a car that doesn't work. I'm very dissatisfied with Westlake and the messiness of how this has been handled!

Westlake Financial are not helpful when it comes to Secure One. Secure One is no good. They don’t help you with your warranty. They give you the run around telling you to call Westlake Financial. Then Westlake Financial tell you to call Secure One. Ridiculous business practices doesn’t makes but everybody wants their money.

I will never do business with this company again. I got an auto loan through them, paid it on time every month for over two years before refinancing the vehicle with my local bank. First of all, they charged me a fee every month just to be able to pay my bill and the only way to avoid the fee was to give them my sensitive banking information. A fee to pay a bill is theft in my opinion. You should never have to pay someone just to be able to pay someone. Then, once I did refinance, they owed me a refund and instead of giving me my refund they sent it to some other company who gave me a digital Mastercard. I tried to get a hold of that company to get my refund and crickets. I called Westlake back to complain and got told there was nothing they could do about it. Couldn't even speak to a supervisor was told I could try to call back later but that's just how we do it. A horrible company to do business with, do yourself a favor and stay far away from the headache I have had to deal with while doing business with them.

This by far is the worst company ever. Run the overway. I paid my car off waited almost 2 months to get the title and they owed me 466 Dollars and some change after paying almost 16 thousand for a 2015 Nissan Altima. My loan was with King of Credit and they got a hold of it. I sold my house and paid this car off. They gave excuse after excuse about the title I kept calling every day and finally got that. Told me they owed me the 466 and now of course saying they don't and it was applied to car payments. What damn car payments, the car was current, I sold a house and bought a house, I was not behind on anything, had to be current with my bills. And the title company where I sold and bought the house sent them the payoff and called ahead and got the total payoff.

I absolutely love this company. They help you out as much as they can. Mr. Able is one of their employees. He is amazing. Very positive and will help no matter how stressful the situation is. Thanks Westlake!!

My name is Salim ** and I finance my car from Westlake Financial, met an accident and my car got total loss and my insurance company sent the money to Westlake financial but even after receiving money, westlake financial never updated that in their system and I keep getting call from different number asking me to pay my monthly due. Every time they say not received money in account and I forwarded Westlake financial email with payment transactions done by my insurance company.

Westlake Financial OVERCHARGES. I was encouraged by the Rep. to change my due date, I am very Dissatisfied with Westlake Financial. I was NEVER TOLD I will be charged another Month's payment of my car loan when my due date changed from the 4th to the 10th. It's a horrible interest rate (they are scamming) by way of their interest rates and clauses.

Today I got the chance to speak to Fernando Ramos (if that's his real name). I had a total loss on 1/5/2024 and would check up on my account waiting for payments to be issued from my insurance companies. Speaking to Fernando today I was trying to figure out why I still had a balance and he became so upset asking me if there was a problem like he wanted to fight. He was yelling and being very rude and disrespectful. I asked him basic questions that he act like he couldn't answer. Fernando stated "you're trying not to pay," which is very false, I have the right to know exactly what I'm paying for. Then I asked for a supervisor multiple times before he decided to hang up in my face.

Worst finacial company to work with, the most rude people a company Could have. I hope this people at fraud department must be good paid. I just work with them and they closed my account for less than $4k.

Lala ** is the best representative that I've had the pleasure to work with. She went above and beyond for me and I can't thank her enough! She was so kind hearted and made things happen. She definitely needs a pay raise and or promotion. I feel like she needs to train other employees. I was just getting hung up on and was told false information from some of the employees I was dealing with. Some employees were just very rude to me. A lot of the customer support representatives really don't know what they are doing. Thank you Lala ** for everything you helped me with. I can't give enough praise to this employee but please hire more like her! Thank you again Lala!

Roberto was wonderful to work with. He treated me with respect and understanding. Professional yet friendly and made the process so easy. He was very thorough, explained the steps and worked with me to solve the issue. If more debt collectors were like him, people wouldn't be so hesitant to talk to them. Thank you Roberto, I really appreciate your kindness.

I made my last payment back in June of 2023 and Westlake has been telling me everyday for almost a year that the paperwork is in the mail. And I still haven’t received it yet. I have been calling every month for almost a year. And they will not release my paperwork. Can someone please tell me why?

I purchased a vehicle from a dealership that uses Westlake Financial Services to finance. They turned a $14,000 vehicle, that I put $5000 down on, into a $28,000 note and never provided a contract. They sold my "contract" to another company that I never signed with. The car ended up being a lemon and stopped working. I decided to forfeit the vehicle after faithfully making payments for a year and a half. The customer service department argued with me, stating I would still need to pay the car off and were extremely rude, argumentative, and pushy. I keep telling them to get the vehicle and they only tell me that it could be days, weeks or months before that will happen and they still want me to pay them. I have made it clear that I am forfeiting this car and will not pay any more money for it. They refuse to get it and continue to call and harass me for payment. They are thieves and should not be in business.

Worst service!!!! I paid off in december 2023 my car, i called 3 times for my title, still don't have my title and we are in April 7 2024. And in April 7 2024 don't solve and waiting me to call again next day. This company is only to take a lot of fees and to lose your time. Avoid!!!!

I unintendedly fell behind in my payments. I received an Email to contact Westlake regarding payment arrangements. When I contacted the finance/credit department I was told I could pay $43K, or settle for $32K, then over the course of 8 phone calls (same day) I was assured they would settle for $25K. During the call I was told I was irresponsible, I should grow up and handle my finances better. This person stated they were my account manager, no one was higher than them and "it is what it is". He also hung up on me. I left 6 messages for a supervisor to contact me over 6 hours and never received a call back.

Mr. ** was so understanding and helpful and patience with me. I Really appreciate him helping me with my account. He's the Best and deserves a big raise for all his efforts. Westlake Portfolio Management took over the car account from American Car Center and has been patient with me.

Kudos to VANESSA **! She was so patient and kind with me! She understood what I had called in for! She showed a lot of empathy with my situation to getting my account up to date and scheduled payment. :) Thank You Vanessa! -B&S

I leased a car though American Car Center in 2019. The lease ended in June of 2022. Because the amount left to own the car was less than $3k and we'd already paid 3x the KBB, we agreed to pay the remainder of the sale price to own the vehicle outright over the next four months. We made the last payment in Sept 2022. American Car Center told us they would transfer the title electronically to the Florida tag/title system. They never did, despite us calling every week. They shut down and we didn't know who to contact. We paid almost $23k for the vehicle that is barely worth $5k. NEARLY TWO YEARS LATER, we wake up in the middle of the week to see my car being REPOSSESSED.

Roberto was my representative and I am extremely impressed with how knowledgeable he is. He explained everything to me step by step as he talked me through the process. He is truly an asset to this company.

First of all, I was robbed of an extra payment for the month of February because of the mistake made by an agent on the 2/12/24. On 2/16/2024 I had place a call to the customer service department and I was very unhappy. I spoke with agent Charis ** whom purposely hung up on me because she could not handle the pressure of customer service. Then, I proceeded to call back and spoke with agent M. ** whom clearly could not handle the pressure of customer service and hung up on me as well. Lastly, my third attempt to handle my concern of being robbed and neglected, I spoke with Gerone ** and this agent hung up on me as did the previous two agents due to the pressure of the customer service job.

Perice demonstrated exceptional professionalism and customer service skills during my recent interaction. Initially, my experience with another agent was disappointing, as they were rude, dismissive, and ultimately hung up on me. However, upon speaking with Perice, the atmosphere completely changed. From the moment she verified my information, she exhibited compassion, attentiveness, and genuine care. Despite not achieving the desired solution, Perice's demeanor and dedication have convinced me to remain a loyal customer and advocate for this company. I strongly recommend that you emulate Perice's approach in hiring and training agents, as her level of service was truly outstanding. If it were possible, I would gladly tip her for the impeccable service she provided.

Jesus really was patient was patient with me. Best customer service support agent I’ve ever ran across. He made understanding my account easy. He as an agent is what I’m rating. Thank you for training such dedication.

My mom passed away and was not able to make my payment on time due to expenses. Geraldine was so very helpful. And it is my first payment with this company. I so appreciated her help. And she even told me she was sorry for my loss and I thought that was very nice of her...

This financial institution isn’t not very trustable, they charge more money on the last payment of my loan, and the agent said that was more money. Also an agent offer me the GAP insurance and he said at the end of the loan pay off I will receive a refund if I did not make a claim. So I’m been calling the customer service many times and never transfer me with an agent of the GAP insurance. Finally, an agent answer me and he said is not a refund for me, so I do not understand why they lied to me, not a serious and responsible company/agents… I never will get finance with them again…

I was nervous about the reviews that I had read about Westlake Financial. The car lot where I finance. My car sold out to them. So westlake took over my loan. Car is paid off and title received. Very happy.

The customer care representative for Westlake Portfolio named Roberto ** was very understanding and empathetic to my desperate and unfortunate financial predicament. Likely the kindest “attempt to collect a debt” phone call I have ever experienced. His sincere effort to work with me and discuss the options I have available to get back on track was amazing. Roberto lifted me up and removed my financial fears. He gave me confidence and hope that everything will be okay and encouraged me not to ever give up. Desperately broke people barely making ends meet really need to hear that. Thank you Roberto!

They took out a payment on 1/20/24 when I made payment in full on 1/19/24 and my bank account is in the negative costing me 2 days of work. They tell me I will have my money in 48 hrs, well that doesn't work because I have been told if I don't show up on 1/24/24 I will be fired. Thanks Westlake Financial for taking my money when you were not authorized and for enrolling me in the Auto pay that I have told you not to do and I will not give authorization for any Auto pay.

The process is hard. I’m 41 days late but I made my arrangements for my payment. I’m struggling in a hotel paying day by day to stay afloat. Jose help me to get my payments on point. Thanks Jose! He deserves a raise.

My customer service representatives were able to help me and not spam me! It is always preferred that I am able to speak to a live person. No robots about it. I cannot thank the ** team over at Westlake Financial enough. Their English was outstanding and their accents were appreciated. Thank you Westlake Financial. And thank you even more to the engaging team members!

I fell behind on a payment and he explained very well what my options would be. I am struggling financially and did not know that I had options to consider. He was kind and understanding as I am struggling.

Yesterday on 01/08/24 I spoke to a specialist in billing department name Beverly. She was so polite, efficient and knowledgeable person. I spoke to so many agents before. Nobody couldn't help me but she listened to me properly and answered my each and every question. She is an asset to your company. Beverly, you are SPECTACULAR!!!!

Absolutely terrible and has us in a very bad spot costing us and the dealer a lot of time and a ton of money. They call us about the loan and ask "Do you have the car, are you happy with the condition, what color is it, how much money did you put down?" then they go on to tell us our payment amount and how many years and that our 1st payment was due February 11th, and then asked us to set up autopay. They then thanked us for choosing Westlake and ended the call. So car gets shipped from Mass. to Va and we put $1300 down.

Westlake Fin decided not to service my loan after they approved it and I was driving car for almost 2 months. Car was 16k and put down 3k. They did what is called a buyback to the dealer I bought from. Customer service was extremely rude. Now I am trying to get refin and 3k back from dealer.

I called to have my payment deferred for the month of November to the back of the total amount. West Lake “stated” that it was granted. I was told by one of their representatives to call back around December 5th to have this done. Upon looking at my finances I noticed that I wouldn’t be able to pay the month of December. I called again a few days prior to bill being due and was granted another deferment. I received an email today telling my bill is due. When I opened the app, I found that my bill was 789.50 which tells me both November and December’s bill is due. Simply put, they lied. I called and tried to tell them I was told both payments would be deferred and was even read a script, that birthing would be due until January. They will not honor that they said even after listening to the recording that stated I wouldn’t have to pay anything until January 15th. Do not say you will do something if you won’t follow thru in doing it.

Westlake bought my auto loan from US Auto Sales of Georgia when they went under earlier this year. Car total loss and Westlake is giving incorrect information to me on who is responsible for submitting the GAP waiver claim. But they were happy to take the check from Geico. Absolutely unacceptable.

I called Westlake to process a payment this morning. Juan, the representative, informed me that it went through, but there was a small balance. He explained very kindly what it was. Very helpful and professional. He did an amazing job.

Edna was amazing and helped me a lot! She didn’t rush me off the phone and was very nice agent. I wish I could call straight through to her every time but she said I can’t recommend y'all. Have her train people cause she’s the nicest one by far!

I got email. Was very untrustworthy. Mr ** was very professional and explained everything. Was a legit company, excellent representation. Very thankful. I couldn’t understand where those withdrawal from my checking account was coming from and from what company. I didn’t know this was a third party affiliated with my previous account so I thought they were scamming as I got emailed from them stating a withdrawal is coming soon. Plus this call was from the Philippines was very defensive providing my personal information.

I had a problem with the automatic withdrawal system…it was 100 percent corrected by Roberto…He corrected the account numbers and set up a new account… For automatic withdrawal….He collected the past due monies and set up the correct account…to prevent this from happening again...

A very pleasant and straightforward interaction. The customer service rep did a very great job with making me feel like a valued customer. He also explained things very thoroughly and have been very patient when it came to me updating my account.

Very happy with the rep. Roberto. Very knowledgeable and answered all my questions. He was very fast and did a couple of things on my account. Also, sent me copies to my email. Very professional representative. Thank you!

I felt so good talking on the phone with him about my account. They let me know am not just a bill or an account... That they was here to help me as a person because my city Perry Florida had just been hit by a Hurricane 3 and was declared a disaster.

I was speaking with Roxane about my Westlake account and I was explaining to her my situation and she gladly offered to help in a relax and respectful way. She guided me step by step and very clear to listen to

I had spoken to a few different people before speaking to Jose. He went over and beyond to resolve my situation. We did not end our conversation until I was clear about everything. If I could I would ask for him every time.

Not consistent with what they say lack of transparency. Service is unreliable, do not communicate with customers, not willing to transfer message and received from customers. Very deceitful. Will never do any business with Westlake anymore.

I called to change my bank account information by phone. They put a wrong account # and charged me late and returned check fees. Now they deferred a pmt but now tell me it was declined. No notification via email, text or phone.

I had been on the phone with the company all day and was beyond frustrated. I finally got to the right rep Joel **. He fixed all my problems and answered all my questions. He was patient and very kind.

Worst financial company ever, they are crooks, stay away from this terrible company. They have terrible customer service. I had a car loan, never received a statement or a call from them, when I received my statement I made a payment right away only to find out that my payment was late 14 days and the loan was canceled, thieves.

I am in the process of financing a vehicle for a family member who has had a very challenging year. Each time I have called for assistance with any needs, I have had my questions answered. I spoke most recently with Diana **, who helped with a current situation and was able to provide an option that can work. I am very grateful for the help that many of the staff have provided! I look forward to sharing this information with anyone who is seeking financing with a great company!

He help me assure my needs were met and wasn't rude to me. I was able to explain my situation without him talking down or judging me because of my late payment situation. I would recommend talking to him every call.

She work with me and help me obtain my car back. Adriana ** was heaven sent. She let me know that there are still good people working in finance that have empathy. My loan was sold to Westlake after the dealer file for bankruptcy and I didn't know nothing about the company and was afraid to work with them. But I'm so happy with this company.

Amelia was awesome. Great customer service. She was very nice and explained every detail proficiently. I was backed up on payments and they worked with me and offered payment extensions and waived my late fees.

Carlos was the customer service representative who was very keen and exceptional in helping me out with my situation regarding the car that I lost to the accident. He was very professional and to the point and managed to be of great help.

I was having troubles placing a payment through the online app after making changes and needed help straightening things out. Shahaine helped me to understand some things I was unsure about, very calmly and clearly describing the problems and multiple solutions that would be able to resolve them. They were quick, clear and to the point, making a stressful situation a breeze. Their assistance was invaluable and a point of proof that Westlake was a good fit for my financial needs.

I had a contract with US Auto Sales. They went out of business. I contacted them to make a payment only to find out they were temporary closed. Not knowing I assumed they would open back up but they closed and apparently sold the contract to Westlake who never contacted me and I never knew until I called the number for US Auto again and it transferred me over to westlake. The call was lost and I Googled westlake and the number listed was no in service. So I called back and a WL rep answered and I explain to them what happened and that I never signed a contract or agreed to any loan with them, They repoed the car with all my laundry from a address that had nothing to do with me. This was so unfair.

My issue is this. I recently had a repossession and called to get more information regarding it. I was told the amount I needed to produce to return my car. I paid that amount on 9.09.2023. I had to drive to SC to get the car. The next day I called Westlake to see what was next and if I needed to do anything else. I was told that I needed to contact West Direct since I was almost done paying for the car. My car was repossessed for a month. So, I called west direct and spoke with a respectful gentleman that explained that I had 5 more payments left and by the 5th payment to call in and they will put me a on plan to purchase the car. I only had the car two weeks and last Tuesday and I go outside, and my car was gone.

I called in on 5/26/23 to pay the rest of my car note because I had already paid 100.00 of it earlier that month with another rep. (The reason I call in to make my payment is because my app will not allow me to log in and online, it say my car is already paid off.) While speaking with the rep he charged my card the full car payment amount instead of what was owed on my account. I asked him if he could cancel the payment because I had already paid $100. He placed me on hold and came back and said he couldn't cancel the payment or issue a refund. He said to call my bank and dispute the charge then call back to make another payment. I called my bank, did an incorrect amount charge dispute and was issued a 100.00 credit while the rest went back to Westlake. Thinking it would be easier...

I had to push back my car note payment. The customer service representative was helpful and informative. Also, the representative was able to take off the processing fee for the next payment. He was friendly and concise.

I received assistance from 2 wonderfully fantastic employees to pay off my loan. They are so friendly and professional and it was such a pleasure to work with Roberto ** and Miguel! I’m thankful for their help.

I am very glad to give Westlake a great review. My car loan was sold to them and they have been nothing short of excellent in every interaction with them! They have been honest, authentic and helpful with each call I’ve made concerning my payments and loan. It is so honoring to deal with a company that believes in good character and treating people with kindness and respect. Thank you Westlake keep doing what you’re doing! May God bless and keep your business!

When I talk to Mr. **, he reassure me that my account was back on track!!!! He even went through my account with a fine toothcomb. He made sure that all my information was correct. Plus, he even made sure I was satisfied before he ended the call. Thank you Westlake for a wonderful customer service team!!!!

Luis ** was very helpful. He got right to the point and provided information I needed about my vehicle. He also offered more support. He also left his extension with me just in case I had more questions.

And she walked me through everything. She's awesome.

Writing this today, I can’t say I wasn’t frustrated when two days ago my account locked up. After hours of trying to fix it, it finally worked. Now, I log in to find my account locked AGAIN! I spoke to three different customer service representatives, got hung up on twice, and I was out in hold for 30 minutes. I was a little upset but remembered that not everyone is as nice as I am. So I called one more time praying to God that I could find someone to help me. And then God sent Miguel. Miquel picked up the phone and we had an instant connection.

I called in & spoke to Charles ** (extension # **). Not only was he super knowledgeable but he actually cared about me as a person. As a person that works in customer service I can tell when someone genuinely cares or not and he genuinely cared. Lol I told him that I would write a review and request for him to have a 30 thousand dollar raise and I am doing just that. He was absolutely amazing and I really hope he sees this review!! If I ever have to call back, I only want to speak to him!!

Where do I begin? Predatory loans will always keep increasing your balance so you can't pay off your vehicle. Fined by the Federal Consumer Bureau 44mil for illegal practices. Fined 7.5mil by FTC for same. Sued by DOD 715,000.00. Sued by DOD 255,000.00 and 215,000.00. My vehicle is paid off in full yet I am still having to make payments. I've paid 2700 over as of today. They have illegally repo'ed my truck twice. Yes illegal repos. They don't report on time to credit agencies. Only every 4 months.

Purchased the car on July 31st. Went to make my 1st payment on 9/8 online. To my surprise, you can't make your first payment online. (Not advised of that) called the worse customer service department and explained the issue. Gave her the card info to make my 1st payment. Received a confirmation number and went on my day. A week later on 9/15 I received a call stating the payment didn't go through. I couldn't believe it. Call the bank and was advised that no company attempted to take any funds out the account. (Have receipts) Tried explaining that information to customer service who don't really speak or understand English.

Jerresha Assisted me with payment and getting back on track with my monthly payments, the last 2 months have been extremely difficult emotionally and financially due to my baby sister sudden passing. She was understanding, and offered her assistance in any way she could. Her personality and energy was extremely positive and she was a true blessing. Thank you so much.

I was assisted by LaLa **, who was AMAZING!!! She was empathetic about my health, situation and was able to help me in was I was not expecting. She understood that situations happen and people sometimes need to be assisted in ways to get them back on track with keeping their vehicles. I began my loan ahead of the payments and fell behind and now I am able to get vehicle paid off. THANK YOU SO MUCH LALA **!! If I could giver her 1 million stars, I would!! She deserves it!!!

Customer representative had no problem finding a solution to my problem. He was very patient with me and he listened to my request and solved it in no time. I definitely recommend them. They will go above and beyond to get the problem resolved.

We had a couple of bad things happen this month and our payment was coming due. I called in to see if I could get an extension and even though I have to call back on the payment date, they told me specifically what I was eligible for and how to do it. Wonderful people! Saved my neck!

Very patient and understanding. They also offer flexible payment options for financing. They have very good Customer Service that is always very attentive to your needs. Depending on your situation financially, they have just a solution for you. Their interest rates are appropriate for your financial situation.

If I could I would give my customer service rep 10 stars! She did an amazing job and was very professional. She helped me request an application to bring my account back on track and provided me for additional information for future request.

The representative was very personable, addressing my concerns. He was very helpful in reaching a resolution. Thank you! I would recommend Westlake to anyone for their financial matters. The representatives are always helpful and friendly.

Maria has the best customer service attitude that I have come across in a very long time. She was extremely understanding regarding my situation and guided me through everything to make sure I was 100% comfortable. Yes, I was skeptical with the all the options provided for me. However, Maria not only walked me through it 1,2,3,4 times she remained on the phone until everything was verified. Maria deserves 10 stars!!! THANK YOU!!!

Stephanie assisted me with my account and provided me with so much knowledge. Not only do I understand what I have to do with my account in the future I know what to do with my account NOW! Keep my payments up to date & on time! #ThanksStephanie.

I bought my car and had it financed through Flagship. I made a huge mistake leaving them. I was in the middle of a Bankruptcy and even though I had to list all of my debts I didn’t not include my car in the bankruptcy. I got my car refinanced through Westlake and I fail on hard times and had to move from a home I was not paying rent at to a home I was paying rent now. Westlake would not work with me to save their life. They had a 3rd party company call me when I was 5 days late on my payment to threaten me that my car was in repo status. I asked for help. The rep said my account didn’t qualify for any extinction. Then I ask to have someone review my account. They said they couldn’t do that and I ask could I talk to someone and she said there’s no one to talk to me. I then demanded she have someone call me because as consumer I have rights too.

The customer service was just all there, from the asking me to questions to taking care of my account info. Taking the time to see what actually happened into why I’m in this situation and letting me have another chance at this. Being respect and patient with me throughout the whole call!!

They didn’t bring solutions to the problems…. The service is so bad…. They are only interested in charging excess money but do not offer the slightest respect for the client.… Recovering a vehicle with them is an impossible mission and they only give excuses without even knowing where they have it located.…

Fernando did an amazing job with helping me with my account, He went above and beyond. He was professional, and efficient, exceeded my expectations, and provided high-quality service. I highly recommend it.

Good customer service, tried to alleviate my concern and gave update on my case. Reassured me that Westlake Financial had been informed of the fraudulent activity and that I do not have possession of the vehicle they financed.

Armando was wonderful, empathetic, and efficient! He took the time to explain the process and was very friendly. I appreciate his customer service. This company believes in second chances and I think that is wonderful.

Anthony ** was the most compassionate collections agent I have ever worked with and I wish that more agents were like him. Dealing with collections can be very stressful and he made it a highly pleasant experience.

Charles help me setting up my account and he explain everything I need to know about it and I’m so happy with this financial institution to have person on customer service like him. That way is going to be easy for me to check all my information about my account. Thanks.

Ms. Carmen ** is very helpful regarding the matters between customers and the company. She’s able to negotiate between her company and customers by handling well the matters. She knows what is she doing. That's why she got the five stars from me because she deserves it.

I recently financed a vehicle with pre approved financing from Westlake and while the process with Westlake was a walk in the park, it is the way they handled the ongoing issues I’ve had with the vehicle that had left me thinking so highly of them. Their willingness to assist me through dealing with a vehicle that has not worked since purchasing and their much appreciated accommodations they have been assisting me with account wise have been God sent. Thank you for not only making an already stressful situation bearable by helping ensure I don’t suffer financially but also for the extra mile you have gone to offer an affordable resolution.

She tried to help me which is great for once. We did the information to hopefully fix the clinch. Because something is not going as it should. We hope it works this time. Thank you Michelle **. Good job.

I spoke with Oscar P. in The Auto loans dpt. Oscar was very friendly & helpful regarding my situation. I would certainly recommend Westlake Financial to those in need of auto financing. As Westlake Financial is a great finance company to work with.

I had called on behalf of my account being overdue.. I had recently lost my job. Was worried about the late fee and the possible negative affect on my credit score... ANTHONY ** was very helpful and educated me on the option of an extension, my credit won't be affected and I can make my payment next month getting me back on track!! Thank you ANTHONY for your professionalism and being very kind!!

I call due to an email asking me for my car insurance that supposedly is about to expired, but the operator clear all my doubts and provide me with more information that I need to complete the legal status with my vehicle.

The representative was knowledgeable, helpful and kind. She had ways for me to access my account without knowing my account number. She easily set up a payment arrangement. It's hard enough to accomplish easier things these days.

David M. was very helpful in closing my account! He was very fast and thorough with the process. The was also very courteous and professional! He kept me informed every step of the way! I appreciate this!

I never had a problem with this company, except that they charge you NSF fees for payments you have successfully processed. They've held out on removing a NSF fee that has been proven to be taken successfully yet here I am completely finished with my auto loan and a pending NSF fee that I did not have any fault for. They've said multiple times that it would be removed, now I'm getting late fees for this NSF fee. I've done my research with this Auto loan company and found that I have not been the only one hit with these fees due to their system failures. We shouldn't be condemned for their system failures and shouldn't be held accountable for them. They have super high APR % AS IS, you pay a $5.00 processing fee for EACH payment you make aside your auto loan payment which is ridiculous, yet here we are. I completed EVERY payment on time with no failures and I'm still being held accountable for something I had zero control over.

Time saving. Very helpful. Very resourceful. She knew exactly what she was doing and talking about. If she did not know the answer, she took the time to actually go look for the answer before she told me the wrong thing.

Eduardo ** was very nice and helped me with my account. I truly appreciate him taking my call this evening. The moment he took my call, he listened to my concern and acted right away and found ways to help me. Thank you very much Eduardo. Thank you Westlake.

John ** was very sweet and attentive! Best person I've dealt with so far with Westlake Portfolio. I normally have a rough time with representatives so this gentleman was very good at customer service.

My name is Miguel **, I'm so thankful and blessed to have such a great representative named LaLa **. I had an issue that I thought couldn't be resolved and I was growing impatient but LaLa stayed calm and patient and walked me through ways we can resolve my issue, I admire her work ethic and I am grateful Westlake Financial has a representative like her.

I want to thank Armando (Not sure the last name) but I want to thank him because he was truly a big help on my phone call. He gave me a clear understanding on everything. We need more people like him.

Mr. ** is very helpful when I call to make payments and concerns that I may have, and is very good about his call appointments. I appreciate that he relates to us customers. Show him some appreciation. That is all. Thank you.

Updated on 09/18/2023: Frando was great until I paid the car off.. Then everyone in the company be came ugly and didn't want to listen. They never told me I had to drive 6 hours away to pick up the car. They don't want to answer any questions nor help me getting the car.. so I paid 1600 for a car I can't get.. Then they said they will sell the car and get more money off it… Don't do business the company..

I have been with them for 4 1/2 years. It has been bittersweet. They call you 3 plus times a day 7 days a week if your payment is a day late. There is no grace period which sometimes I needed. I was never over 30 days late and had good payment history. Some of the representatives are rude and some are awesome. It's like 60/ 40. My car was totaled in August and the insurance paid it off almost in its entirety. The balance is under 867.00 as I was trying to explain to Dave what my Gap insurance told me that they sent over to them and what other steps did I needed to do.

Michelle did an amazing job assisting me and contacting me about my loan with Westlake. I was quite surprised because usually when I get a call from them it's always someone that barely speaks English and usually they are very rude. I didn't have that experience this time. I hope to get that experience every time I get a call from Westlake portfolio.

Brenda ** was able to help me with my car payments and assisted me professionally through the call. She was able to help me and I became calm after her professionally assisting me and making sure everything was addressed.

Charles was nice, quick, and cool. He was quick to the point. He said that the call would be 4 minutes and the call was 3 minutes. He was very fast with is work. I'm mad that he did not give me his name at the beginning of the call. ;) Thanks Charles!

The representative that I had the pleasure of speaking with is Jose **. He had a great tone, he was very caring and understanding. He did all that he could to help me and he did not end the call before doing so. Keep up the great work Jose.

Jairus C. was very helpful to my situation. My car had been repossessed. I was doing the best I could to get up the money. The company call and offer me a better deal and smooth process. I'm grateful that Mr. ** was able to help me through the process.

I was backed up on my bills, and Harvy gave me an option to make partial payment, and he moved my due date to the middle of the month so it helped me out a lot. Now I am stress free!!! Thanks Harvy!!!!

Jaime was the one helping me out and he made such a stressful situation so easy and not complicated at all. Super helpful and efficient. He was also really quick and answered all the questions I had and made sure I knew all of my options.

John ** was very professional and his customer service skills was amazing. He showed compassion and understood my concerns. He asked how could he help. He gave great and honest advice and helped me to best of his knowledge!! His tone of voice was very pleasant!! Very great customer service John **!!!

I was apprehensive about how I'd retrieve my car since I couldn't pick it up. That's when I had the fortune of interacting with Hugo ** from Westlake. His compassion and thoroughness shone brightly. He meticulously walked me through every detail, ensuring I felt informed and ready. I've dealt with several representatives from Westlake, but Hugo is in a league of his own. Major props to him and a shoutout to Westlake for having such an exemplary team member! ⭐️⭐️⭐️⭐️⭐️

Jomari fine. A great job at helping come up with the best solution to knock out my past due balance faster. He was very professional and considerate. I was very pleased being I usually get people that don't care about my situation.

Edgar was kind enough to hear me out about my situation. Every other representative I’ve spoken to sounds like they don’t care and just want my money. But not Edgar. He’s a good man! Deserves a raise.

Helped me with my issue making my scheduled payment without making me feel guilty. She also helped me set up a new payment arrangement and suggested I set up a scheduled payment, which wasn't a possibility for me due to my work hours. Thanks.

He called and ask me about why I was late. My boss had a death in her family and none of us got paid. I set up a promise to pay. He was very polite and understanding. He ask when I could paid then he say have great evening.

Hector ** took his time to explain to me what was going on and how best to remedy the situation. He was very nice and courteous and also very respectful. He was awesome. If I ever have an issue again, I'd want him to speak with me.

Very professional and helpful great company. Haven't had problems with them. Will continue to do business with them. Would refer them to my friends and family. Thanks Westlake for always being kind and helpful.

Miguel, thank you for offering your help and enrolling me in automatic payments. You have a great attitude and are very professional. Keep up the good work and have a great week!

He was very helpful with my account and helping me with my emails, and sending me, my payments and very friendly at the same time. He also check and make sure my account was up to date, and helping me to make sure I receive any emails I will need.

Very good in helping me with my account. And my documents are in order with my account and monies are going on the right account. Also information going to the right email address about my account so that it builds up my credit score.

I can only say great things about Westlake Financial and their customer service. I called to correct some information and pay my bill and without any issues Christian ** responded and resolved my issues very quickly. Thank you.

Anthony ** gave me great options and was really helpful. He answered all my questions and was very kind. He also made the call quick and easy. Great customer service. Thank you Anthony. I appreciate it!

The representative gave me the best advice due to my situation. She was very helpful, took the time to review my all options. She listened and I was able to make a decision that was best for my situation.

It was quick and easy, no problem, great customer service all the through from the beginning of the call. I can hear her clear and she repeats everything to make sure she has got everything correct on her end.

I couldn't process monthly payment for 1 of my car, they were very cooperative and responsive to understand my issue and help me in delaying the payment. I'm customer since 2018. I paid off my first car on 2019, now I have two active accounts for 2 cars, the best finance company ever.

Thank you Anthony **, you're a lot of help and of great customer service. Westlake has provided me with ways that I can extend my payments & they are always willing to work with you when you’re late on a payment or missing a payment. Thank you Westlake for choosing me as one of your valued customers, Nikeya H.

Jose ** was amazing. I was super nervous to even call but even from the beginning of the call he was so patient & understanding. He was personable & actually showed that he cared. He didn't treat me like just another caller and I really appreciate that. He worked his magic to make sure I was accommodated.

Mr. Christian ** was very helpful and helped me get through this process of paying my car payment. I really do appreciate the time he took out to help me set up my payment and everything. I would definitely recommend you to him

I want to express my deepest gratitude for the agent that I received a call from this morning. She was helpful. She was kind and she was able to answer every question that I had. She was the most amazing person. I have spoke to in the past year, as far as customer service, especially with her job, having to ask people for money she did it in a way that was so classy and so heartfelt, you could feel she understood and you could feel that she wanted to help. You could also tell by talking to her that she was smiling and actually takes pride in her job which is so hard to find nowadays. I thank God that she contacted me today. She was able to call me down and give me lots of good advice. She was a wonderful person and I hope that you recognize her for this. Thank you so much for employing Miss Ronnie ** and I would be honored to have her call me every day. This person is amazing and definitely an asset to your company. Thank you so much.

Cesar was great! He was very helpful. Went over and beyond to help me! Great customer service! I was sick and missed a payment he took the time to figure out my options and how to better assist me with my hardship. I really appreciate his knowledge and support.

When I found a vehicle I wanted, my credit score was pretty low due to my debt-to-income ratio. My payment history was great, but I was paying quite a bit each month to various creditors. I'm very familiar with the car-buying experience since I've purchased several vehicles in my life. The most stressful part of the process for me -- waiting for ANYONE to approve the financing so I can leave with the vehicle I want, not just a vehicle I can afford or one that I barely qualify for. When the other banks denied me, Westlake actually came through. That feeling of "You've been approved!" is such a high for me! I always remember and appreciate the companies who helped me out when I really needed it. The interest rate was much higher than I wanted to pay, but I signed the contract.

Harvey was a great help, he was understanding and did not make you feel embarrassed. I was able to finally pay off my car and thank to Harvey who motivated me all the way. I would pick West Lake Financial again

The customer service agent (Josue) listened without judgment and help me the he could. Oscar is another Agent that is always respectful and very helpful. I recommend Westlake Financial. Thank you!