Westlake Financial Reviews

I called Westlake to process a payment this morning. Juan, the representative, informed me that it went through, but there was a small balance. He explained very kindly what it was. Very helpful and professional. He did an amazing job.

I have been going through some really tough times and Westlake has really came through for me. Yes, at first the transition was rough and a lot at the beginning, due to neither one of our faults, with that being said, after honest communication we have came to an agreement and understanding. I appreciate the opportunity to get back on track, thanks to Westlake Financial who has been very patient, polite and a great help. Please communicate, don't be afraid and be honest with the people you owe. You never know what help you can receive. And if the 1st call don't work, keep trying. Thank you Westlake Financial.

Edna was amazing and helped me a lot! She didn’t rush me off the phone and was very nice agent. I wish I could call straight through to her every time but she said I can’t recommend y'all. Have her train people cause she’s the nicest one by far!

I got email. Was very untrustworthy. Mr ** was very professional and explained everything. Was a legit company, excellent representation. Very thankful. I couldn’t understand where those withdrawal from my checking account was coming from and from what company. I didn’t know this was a third party affiliated with my previous account so I thought they were scamming as I got emailed from them stating a withdrawal is coming soon. Plus this call was from the Philippines was very defensive providing my personal information.

I had a problem with the automatic withdrawal system…it was 100 percent corrected by Roberto…He corrected the account numbers and set up a new account… For automatic withdrawal….He collected the past due monies and set up the correct account…to prevent this from happening again...

A very pleasant and straightforward interaction. The customer service rep did a very great job with making me feel like a valued customer. He also explained things very thoroughly and have been very patient when it came to me updating my account.

Very happy with the rep. Roberto. Very knowledgeable and answered all my questions. He was very fast and did a couple of things on my account. Also, sent me copies to my email. Very professional representative. Thank you!

I felt so good talking on the phone with him about my account. They let me know am not just a bill or an account... That they was here to help me as a person because my city Perry Florida had just been hit by a Hurricane 3 and was declared a disaster.

I was speaking with Roxane about my Westlake account and I was explaining to her my situation and she gladly offered to help in a relax and respectful way. She guided me step by step and very clear to listen to

I had spoken to a few different people before speaking to Jose. He went over and beyond to resolve my situation. We did not end our conversation until I was clear about everything. If I could I would ask for him every time.

Not consistent with what they say lack of transparency. Service is unreliable, do not communicate with customers, not willing to transfer message and received from customers. Very deceitful. Will never do any business with Westlake anymore.

I called to change my bank account information by phone. They put a wrong account # and charged me late and returned check fees. Now they deferred a pmt but now tell me it was declined. No notification via email, text or phone.

I had been on the phone with the company all day and was beyond frustrated. I finally got to the right rep Joel **. He fixed all my problems and answered all my questions. He was patient and very kind.

Worst financial company ever, they are crooks, stay away from this terrible company. They have terrible customer service. I had a car loan, never received a statement or a call from them, when I received my statement I made a payment right away only to find out that my payment was late 14 days and the loan was canceled, thieves.

I am in the process of financing a vehicle for a family member who has had a very challenging year. Each time I have called for assistance with any needs, I have had my questions answered. I spoke most recently with Diana **, who helped with a current situation and was able to provide an option that can work. I am very grateful for the help that many of the staff have provided! I look forward to sharing this information with anyone who is seeking financing with a great company!

He help me assure my needs were met and wasn't rude to me. I was able to explain my situation without him talking down or judging me because of my late payment situation. I would recommend talking to him every call.

She work with me and help me obtain my car back. Adriana ** was heaven sent. She let me know that there are still good people working in finance that have empathy. My loan was sold to Westlake after the dealer file for bankruptcy and I didn't know nothing about the company and was afraid to work with them. But I'm so happy with this company.

Amelia was awesome. Great customer service. She was very nice and explained every detail proficiently. I was backed up on payments and they worked with me and offered payment extensions and waived my late fees.

Carlos was the customer service representative who was very keen and exceptional in helping me out with my situation regarding the car that I lost to the accident. He was very professional and to the point and managed to be of great help.

I was having troubles placing a payment through the online app after making changes and needed help straightening things out. Shahaine helped me to understand some things I was unsure about, very calmly and clearly describing the problems and multiple solutions that would be able to resolve them. They were quick, clear and to the point, making a stressful situation a breeze. Their assistance was invaluable and a point of proof that Westlake was a good fit for my financial needs.

I had a contract with US Auto Sales. They went out of business. I contacted them to make a payment only to find out they were temporary closed. Not knowing I assumed they would open back up but they closed and apparently sold the contract to Westlake who never contacted me and I never knew until I called the number for US Auto again and it transferred me over to westlake. The call was lost and I Googled westlake and the number listed was no in service. So I called back and a WL rep answered and I explain to them what happened and that I never signed a contract or agreed to any loan with them, They repoed the car with all my laundry from a address that had nothing to do with me. This was so unfair.

My issue is this. I recently had a repossession and called to get more information regarding it. I was told the amount I needed to produce to return my car. I paid that amount on 9.09.2023. I had to drive to SC to get the car. The next day I called Westlake to see what was next and if I needed to do anything else. I was told that I needed to contact West Direct since I was almost done paying for the car. My car was repossessed for a month. So, I called west direct and spoke with a respectful gentleman that explained that I had 5 more payments left and by the 5th payment to call in and they will put me a on plan to purchase the car. I only had the car two weeks and last Tuesday and I go outside, and my car was gone.

I called in on 5/26/23 to pay the rest of my car note because I had already paid 100.00 of it earlier that month with another rep. (The reason I call in to make my payment is because my app will not allow me to log in and online, it say my car is already paid off.) While speaking with the rep he charged my card the full car payment amount instead of what was owed on my account. I asked him if he could cancel the payment because I had already paid $100. He placed me on hold and came back and said he couldn't cancel the payment or issue a refund. He said to call my bank and dispute the charge then call back to make another payment. I called my bank, did an incorrect amount charge dispute and was issued a 100.00 credit while the rest went back to Westlake. Thinking it would be easier...

I had to push back my car note payment. The customer service representative was helpful and informative. Also, the representative was able to take off the processing fee for the next payment. He was friendly and concise.

I received assistance from 2 wonderfully fantastic employees to pay off my loan. They are so friendly and professional and it was such a pleasure to work with Roberto ** and Miguel! I’m thankful for their help.

I am very glad to give Westlake a great review. My car loan was sold to them and they have been nothing short of excellent in every interaction with them! They have been honest, authentic and helpful with each call I’ve made concerning my payments and loan. It is so honoring to deal with a company that believes in good character and treating people with kindness and respect. Thank you Westlake keep doing what you’re doing! May God bless and keep your business!

When I talk to Mr. **, he reassure me that my account was back on track!!!! He even went through my account with a fine toothcomb. He made sure that all my information was correct. Plus, he even made sure I was satisfied before he ended the call. Thank you Westlake for a wonderful customer service team!!!!

Luis ** was very helpful. He got right to the point and provided information I needed about my vehicle. He also offered more support. He also left his extension with me just in case I had more questions.

And she walked me through everything. She's awesome.

Writing this today, I can’t say I wasn’t frustrated when two days ago my account locked up. After hours of trying to fix it, it finally worked. Now, I log in to find my account locked AGAIN! I spoke to three different customer service representatives, got hung up on twice, and I was out in hold for 30 minutes. I was a little upset but remembered that not everyone is as nice as I am. So I called one more time praying to God that I could find someone to help me. And then God sent Miguel. Miquel picked up the phone and we had an instant connection.

I called in & spoke to Charles ** (extension # **). Not only was he super knowledgeable but he actually cared about me as a person. As a person that works in customer service I can tell when someone genuinely cares or not and he genuinely cared. Lol I told him that I would write a review and request for him to have a 30 thousand dollar raise and I am doing just that. He was absolutely amazing and I really hope he sees this review!! If I ever have to call back, I only want to speak to him!!

Where do I begin? Predatory loans will always keep increasing your balance so you can't pay off your vehicle. Fined by the Federal Consumer Bureau 44mil for illegal practices. Fined 7.5mil by FTC for same. Sued by DOD 715,000.00. Sued by DOD 255,000.00 and 215,000.00. My vehicle is paid off in full yet I am still having to make payments. I've paid 2700 over as of today. They have illegally repo'ed my truck twice. Yes illegal repos. They don't report on time to credit agencies. Only every 4 months.

Purchased the car on July 31st. Went to make my 1st payment on 9/8 online. To my surprise, you can't make your first payment online. (Not advised of that) called the worse customer service department and explained the issue. Gave her the card info to make my 1st payment. Received a confirmation number and went on my day. A week later on 9/15 I received a call stating the payment didn't go through. I couldn't believe it. Call the bank and was advised that no company attempted to take any funds out the account. (Have receipts) Tried explaining that information to customer service who don't really speak or understand English.

Jerresha Assisted me with payment and getting back on track with my monthly payments, the last 2 months have been extremely difficult emotionally and financially due to my baby sister sudden passing. She was understanding, and offered her assistance in any way she could. Her personality and energy was extremely positive and she was a true blessing. Thank you so much.

I was assisted by LaLa **, who was AMAZING!!! She was empathetic about my health, situation and was able to help me in was I was not expecting. She understood that situations happen and people sometimes need to be assisted in ways to get them back on track with keeping their vehicles. I began my loan ahead of the payments and fell behind and now I am able to get vehicle paid off. THANK YOU SO MUCH LALA **!! If I could giver her 1 million stars, I would!! She deserves it!!!

Customer representative had no problem finding a solution to my problem. He was very patient with me and he listened to my request and solved it in no time. I definitely recommend them. They will go above and beyond to get the problem resolved.

We had a couple of bad things happen this month and our payment was coming due. I called in to see if I could get an extension and even though I have to call back on the payment date, they told me specifically what I was eligible for and how to do it. Wonderful people! Saved my neck!

Very patient and understanding. They also offer flexible payment options for financing. They have very good Customer Service that is always very attentive to your needs. Depending on your situation financially, they have just a solution for you. Their interest rates are appropriate for your financial situation.

If I could I would give my customer service rep 10 stars! She did an amazing job and was very professional. She helped me request an application to bring my account back on track and provided me for additional information for future request.

The representative was very personable, addressing my concerns. He was very helpful in reaching a resolution. Thank you! I would recommend Westlake to anyone for their financial matters. The representatives are always helpful and friendly.

Maria has the best customer service attitude that I have come across in a very long time. She was extremely understanding regarding my situation and guided me through everything to make sure I was 100% comfortable. Yes, I was skeptical with the all the options provided for me. However, Maria not only walked me through it 1,2,3,4 times she remained on the phone until everything was verified. Maria deserves 10 stars!!! THANK YOU!!!

Stephanie assisted me with my account and provided me with so much knowledge. Not only do I understand what I have to do with my account in the future I know what to do with my account NOW! Keep my payments up to date & on time! #ThanksStephanie.

I bought my car and had it financed through Flagship. I made a huge mistake leaving them. I was in the middle of a Bankruptcy and even though I had to list all of my debts I didn’t not include my car in the bankruptcy. I got my car refinanced through Westlake and I fail on hard times and had to move from a home I was not paying rent at to a home I was paying rent now. Westlake would not work with me to save their life. They had a 3rd party company call me when I was 5 days late on my payment to threaten me that my car was in repo status. I asked for help. The rep said my account didn’t qualify for any extinction. Then I ask to have someone review my account. They said they couldn’t do that and I ask could I talk to someone and she said there’s no one to talk to me. I then demanded she have someone call me because as consumer I have rights too.

The customer service was just all there, from the asking me to questions to taking care of my account info. Taking the time to see what actually happened into why I’m in this situation and letting me have another chance at this. Being respect and patient with me throughout the whole call!!

They didn’t bring solutions to the problems…. The service is so bad…. They are only interested in charging excess money but do not offer the slightest respect for the client.… Recovering a vehicle with them is an impossible mission and they only give excuses without even knowing where they have it located.…

Fernando did an amazing job with helping me with my account, He went above and beyond. He was professional, and efficient, exceeded my expectations, and provided high-quality service. I highly recommend it.

Good customer service, tried to alleviate my concern and gave update on my case. Reassured me that Westlake Financial had been informed of the fraudulent activity and that I do not have possession of the vehicle they financed.

Armando was wonderful, empathetic, and efficient! He took the time to explain the process and was very friendly. I appreciate his customer service. This company believes in second chances and I think that is wonderful.

Anthony ** was the most compassionate collections agent I have ever worked with and I wish that more agents were like him. Dealing with collections can be very stressful and he made it a highly pleasant experience.

Charles help me setting up my account and he explain everything I need to know about it and I’m so happy with this financial institution to have person on customer service like him. That way is going to be easy for me to check all my information about my account. Thanks.

Ms. Carmen ** is very helpful regarding the matters between customers and the company. She’s able to negotiate between her company and customers by handling well the matters. She knows what is she doing. That's why she got the five stars from me because she deserves it.

I recently financed a vehicle with pre approved financing from Westlake and while the process with Westlake was a walk in the park, it is the way they handled the ongoing issues I’ve had with the vehicle that had left me thinking so highly of them. Their willingness to assist me through dealing with a vehicle that has not worked since purchasing and their much appreciated accommodations they have been assisting me with account wise have been God sent. Thank you for not only making an already stressful situation bearable by helping ensure I don’t suffer financially but also for the extra mile you have gone to offer an affordable resolution.

She tried to help me which is great for once. We did the information to hopefully fix the clinch. Because something is not going as it should. We hope it works this time. Thank you Michelle **. Good job.

I spoke with Oscar P. in The Auto loans dpt. Oscar was very friendly & helpful regarding my situation. I would certainly recommend Westlake Financial to those in need of auto financing. As Westlake Financial is a great finance company to work with.

I had called on behalf of my account being overdue.. I had recently lost my job. Was worried about the late fee and the possible negative affect on my credit score... ANTHONY ** was very helpful and educated me on the option of an extension, my credit won't be affected and I can make my payment next month getting me back on track!! Thank you ANTHONY for your professionalism and being very kind!!

I call due to an email asking me for my car insurance that supposedly is about to expired, but the operator clear all my doubts and provide me with more information that I need to complete the legal status with my vehicle.

The representative was knowledgeable, helpful and kind. She had ways for me to access my account without knowing my account number. She easily set up a payment arrangement. It's hard enough to accomplish easier things these days.

David M. was very helpful in closing my account! He was very fast and thorough with the process. The was also very courteous and professional! He kept me informed every step of the way! I appreciate this!

I never had a problem with this company, except that they charge you NSF fees for payments you have successfully processed. They've held out on removing a NSF fee that has been proven to be taken successfully yet here I am completely finished with my auto loan and a pending NSF fee that I did not have any fault for. They've said multiple times that it would be removed, now I'm getting late fees for this NSF fee. I've done my research with this Auto loan company and found that I have not been the only one hit with these fees due to their system failures. We shouldn't be condemned for their system failures and shouldn't be held accountable for them. They have super high APR % AS IS, you pay a $5.00 processing fee for EACH payment you make aside your auto loan payment which is ridiculous, yet here we are. I completed EVERY payment on time with no failures and I'm still being held accountable for something I had zero control over.

Time saving. Very helpful. Very resourceful. She knew exactly what she was doing and talking about. If she did not know the answer, she took the time to actually go look for the answer before she told me the wrong thing.

Eduardo ** was very nice and helped me with my account. I truly appreciate him taking my call this evening. The moment he took my call, he listened to my concern and acted right away and found ways to help me. Thank you very much Eduardo. Thank you Westlake.

John ** was very sweet and attentive! Best person I've dealt with so far with Westlake Portfolio. I normally have a rough time with representatives so this gentleman was very good at customer service.

My name is Miguel **, I'm so thankful and blessed to have such a great representative named LaLa **. I had an issue that I thought couldn't be resolved and I was growing impatient but LaLa stayed calm and patient and walked me through ways we can resolve my issue, I admire her work ethic and I am grateful Westlake Financial has a representative like her.

I want to thank Armando (Not sure the last name) but I want to thank him because he was truly a big help on my phone call. He gave me a clear understanding on everything. We need more people like him.

Mr. ** is very helpful when I call to make payments and concerns that I may have, and is very good about his call appointments. I appreciate that he relates to us customers. Show him some appreciation. That is all. Thank you.

Updated on 09/18/2023: Frando was great until I paid the car off.. Then everyone in the company be came ugly and didn't want to listen. They never told me I had to drive 6 hours away to pick up the car. They don't want to answer any questions nor help me getting the car.. so I paid 1600 for a car I can't get.. Then they said they will sell the car and get more money off it… Don't do business the company..

I have been with them for 4 1/2 years. It has been bittersweet. They call you 3 plus times a day 7 days a week if your payment is a day late. There is no grace period which sometimes I needed. I was never over 30 days late and had good payment history. Some of the representatives are rude and some are awesome. It's like 60/ 40. My car was totaled in August and the insurance paid it off almost in its entirety. The balance is under 867.00 as I was trying to explain to Dave what my Gap insurance told me that they sent over to them and what other steps did I needed to do.

Michelle did an amazing job assisting me and contacting me about my loan with Westlake. I was quite surprised because usually when I get a call from them it's always someone that barely speaks English and usually they are very rude. I didn't have that experience this time. I hope to get that experience every time I get a call from Westlake portfolio.

Brenda ** was able to help me with my car payments and assisted me professionally through the call. She was able to help me and I became calm after her professionally assisting me and making sure everything was addressed.

Charles was nice, quick, and cool. He was quick to the point. He said that the call would be 4 minutes and the call was 3 minutes. He was very fast with is work. I'm mad that he did not give me his name at the beginning of the call. ;) Thanks Charles!

The representative that I had the pleasure of speaking with is Jose **. He had a great tone, he was very caring and understanding. He did all that he could to help me and he did not end the call before doing so. Keep up the great work Jose.

Jairus C. was very helpful to my situation. My car had been repossessed. I was doing the best I could to get up the money. The company call and offer me a better deal and smooth process. I'm grateful that Mr. ** was able to help me through the process.

I was backed up on my bills, and Harvy gave me an option to make partial payment, and he moved my due date to the middle of the month so it helped me out a lot. Now I am stress free!!! Thanks Harvy!!!!

Jaime was the one helping me out and he made such a stressful situation so easy and not complicated at all. Super helpful and efficient. He was also really quick and answered all the questions I had and made sure I knew all of my options.

John ** was very professional and his customer service skills was amazing. He showed compassion and understood my concerns. He asked how could he help. He gave great and honest advice and helped me to best of his knowledge!! His tone of voice was very pleasant!! Very great customer service John **!!!

I was apprehensive about how I'd retrieve my car since I couldn't pick it up. That's when I had the fortune of interacting with Hugo ** from Westlake. His compassion and thoroughness shone brightly. He meticulously walked me through every detail, ensuring I felt informed and ready. I've dealt with several representatives from Westlake, but Hugo is in a league of his own. Major props to him and a shoutout to Westlake for having such an exemplary team member! ⭐️⭐️⭐️⭐️⭐️

Jomari fine. A great job at helping come up with the best solution to knock out my past due balance faster. He was very professional and considerate. I was very pleased being I usually get people that don't care about my situation.

Edgar was kind enough to hear me out about my situation. Every other representative I’ve spoken to sounds like they don’t care and just want my money. But not Edgar. He’s a good man! Deserves a raise.

Helped me with my issue making my scheduled payment without making me feel guilty. She also helped me set up a new payment arrangement and suggested I set up a scheduled payment, which wasn't a possibility for me due to my work hours. Thanks.

He called and ask me about why I was late. My boss had a death in her family and none of us got paid. I set up a promise to pay. He was very polite and understanding. He ask when I could paid then he say have great evening.

Hector ** took his time to explain to me what was going on and how best to remedy the situation. He was very nice and courteous and also very respectful. He was awesome. If I ever have an issue again, I'd want him to speak with me.

Very professional and helpful great company. Haven't had problems with them. Will continue to do business with them. Would refer them to my friends and family. Thanks Westlake for always being kind and helpful.

Miguel, thank you for offering your help and enrolling me in automatic payments. You have a great attitude and are very professional. Keep up the good work and have a great week!

He was very helpful with my account and helping me with my emails, and sending me, my payments and very friendly at the same time. He also check and make sure my account was up to date, and helping me to make sure I receive any emails I will need.

Very good in helping me with my account. And my documents are in order with my account and monies are going on the right account. Also information going to the right email address about my account so that it builds up my credit score.

I can only say great things about Westlake Financial and their customer service. I called to correct some information and pay my bill and without any issues Christian ** responded and resolved my issues very quickly. Thank you.

Anthony ** gave me great options and was really helpful. He answered all my questions and was very kind. He also made the call quick and easy. Great customer service. Thank you Anthony. I appreciate it!

The representative gave me the best advice due to my situation. She was very helpful, took the time to review my all options. She listened and I was able to make a decision that was best for my situation.

It was quick and easy, no problem, great customer service all the through from the beginning of the call. I can hear her clear and she repeats everything to make sure she has got everything correct on her end.

I couldn't process monthly payment for 1 of my car, they were very cooperative and responsive to understand my issue and help me in delaying the payment. I'm customer since 2018. I paid off my first car on 2019, now I have two active accounts for 2 cars, the best finance company ever.

Thank you Anthony **, you're a lot of help and of great customer service. Westlake has provided me with ways that I can extend my payments & they are always willing to work with you when you’re late on a payment or missing a payment. Thank you Westlake for choosing me as one of your valued customers, Nikeya H.

Jose ** was amazing. I was super nervous to even call but even from the beginning of the call he was so patient & understanding. He was personable & actually showed that he cared. He didn't treat me like just another caller and I really appreciate that. He worked his magic to make sure I was accommodated.

Mr. Christian ** was very helpful and helped me get through this process of paying my car payment. I really do appreciate the time he took out to help me set up my payment and everything. I would definitely recommend you to him

I want to express my deepest gratitude for the agent that I received a call from this morning. She was helpful. She was kind and she was able to answer every question that I had. She was the most amazing person. I have spoke to in the past year, as far as customer service, especially with her job, having to ask people for money she did it in a way that was so classy and so heartfelt, you could feel she understood and you could feel that she wanted to help. You could also tell by talking to her that she was smiling and actually takes pride in her job which is so hard to find nowadays. I thank God that she contacted me today. She was able to call me down and give me lots of good advice. She was a wonderful person and I hope that you recognize her for this. Thank you so much for employing Miss Ronnie ** and I would be honored to have her call me every day. This person is amazing and definitely an asset to your company. Thank you so much.

Cesar was great! He was very helpful. Went over and beyond to help me! Great customer service! I was sick and missed a payment he took the time to figure out my options and how to better assist me with my hardship. I really appreciate his knowledge and support.

When I found a vehicle I wanted, my credit score was pretty low due to my debt-to-income ratio. My payment history was great, but I was paying quite a bit each month to various creditors. I'm very familiar with the car-buying experience since I've purchased several vehicles in my life. The most stressful part of the process for me -- waiting for ANYONE to approve the financing so I can leave with the vehicle I want, not just a vehicle I can afford or one that I barely qualify for. When the other banks denied me, Westlake actually came through. That feeling of "You've been approved!" is such a high for me! I always remember and appreciate the companies who helped me out when I really needed it. The interest rate was much higher than I wanted to pay, but I signed the contract.

Harvey was a great help, he was understanding and did not make you feel embarrassed. I was able to finally pay off my car and thank to Harvey who motivated me all the way. I would pick West Lake Financial again

The customer service agent (Josue) listened without judgment and help me the he could. Oscar is another Agent that is always respectful and very helpful. I recommend Westlake Financial. Thank you!

Had a great experience with Jona. She knew exactly what she was doing. This was my first payment. I would like to give the computer payment a zero. It would not take my payment even following the prompts.

Harvey is truly a one of a kind worker. He was quick, reliable, and really compassionate about my situation. He went above and beyond and really made me feel like he cares! I will 100% be requesting him every time I call!

I spoke with SanFrancisco about my car payment. Not only was he helpful but also very respectful. He took his time with walking me through the payments and also with understanding them. Thank you sanfrancisco.

Jose was very helpful and had excellent customer service! He listened to me and my problems and help me with a plan that help me! Very understanding! Thank you! He also broke down what would happen next with my payment so there was no surprises!

The only reason they have received one star is because you must give a star to give a review. I had my loan with American Financial and after three years Westlake stated they bought my loan, not the warranty and is not honoring it. I had auto deduction coming out of my account with AF and wasn't aware of the company going out of business. Once I seen that my payment didn't come out that Saturday, I called on Monday to see what the issue was. That's how I found out, not by a letter nor phone call. WF tried to charge me a late fee that I was not going to pay because I wasn't late. It took 6 phone calls and 3 months for them to take it off my account.

LaNeishae ** was nothing but AMAZING in resolving my issue, she is personable, kind and willing to help. The other reps that I spoke to were nasty but she is amazing and I am forever grateful. Thank you.

I paid almost $3,000 to pay my car off and have yet to receive my title or see it reported to the credit bureaus. I’m still receiving collections calls and emails as if my account is not paid. HORRIBLE COMPANY AND CUSTOMER SERVICE

Thank you Anthony ** for the great options for our loan and working hard to help us out. We appreciate all that you have done for us and continue to do for us to get on the right track. From the Mesec Family

Western Financial are very patient with their customers, good customer service and always polite on the phone. I definitely recommend this company. I am not intimidated, I feel they really care about us.

Very quick, in and out experience. Had to pay $98 for the truck and you guys helped us out very quickly. You guys resolved exactly what we needed help with. The person that helped us was very nice and straightforward.

Michelle ** was the rep that I spoke to and she done a great job. She listened to what I had to say and explained things to me as we went along. I appreciate the fact that she was attentive and done her job well. It's hard these days to find a good personable customer service representative that will take the time, but she went above and beyond.

Harvey was amazing with helping me even though I was misled by the previous company. He helped me understand what happened and helped me with getting it resolved. He is truly a Godsend. Please acknowledge this man for his kindness and dedication.

I have been consistently treated respectfully and with empathy with every contact with representatives of Westlake. I recently lost my job and am dealing with incredible stress. After reaching out, I feel as if I was heard and treated well. I can breathe a little easier knowing they seem to have my best interests in mind.

Customer service was very helpful and proficient. Very friendly and easy to talk to. Was able to talk to a live agent instead of using automated services which makes it way more personable. Would definitely recommend.

Spoke with customer representative Juan M. He was helpful with explaining options for payment solutions. Still working to fix issue due to the policy for payment. However, Juan was was patient and kind with explaining the process.

Sergio was very understanding of my situation and assisted me with great professionalism. He is very knowledgeable and patient. He assisted me with an arrangement for making my payment that allowed me time to pay and answered questions about my account.

Had a person that I could understand and get my payment processed as quickly as possible and she took my payment with easy without any problems. I would use Westlake anytime to ask for a loan on whatever I buy next time.

Paid a payment late. No issues at all. Extremely helpful and understanding. No problem communicating at all. John ** is who I spoke with and he was patient helpful and courteous. I would highly recommend him.

Caesar with Westlake Financial was awesome and super helpful with my needs when calling in this afternoon. One of the best customer service agents I’ve spoken to. Super cool, knowledgeable, and real. I never write reviews but I thought he deserved some credit. It’s agents like Caesar that set companies apart from the rest and makes customers proud to be part of it. He took the extra time to help me understand my account and explained it in a way I could actually understand. He broke it down and went that extra step others usually would not, simply to help me understand and for that, I wanted to say thank you! He was great. Thanks again, Caesar! Have a wonderful evening.

I had to call in today in order to get my monthly payment pushed out a couple days. I was having issues trying to figure out online how to do so and needed additional support. The representative that supported me today was extremely helpful and quick! He repeated back my goal and confirmed the amount and date the payment should come out and made sure to cancel my recurring payment. THANK YOU!

Elias was very helpful with helping me with my loan and program. Other representatives have been rude and not compassionate, I appreciate his help. This car loan experience can be stressful depending on circumstances. They have the right person for the job

Due to my situation, Harvey ** understood, listened and offered solutions. His willingness to go above and beyond to carefully explain my options, give me the best opportunities to rectify my situation was better than I could've asked for.

Great customer service, very professional, explained everything to me in a very educated way, very social and awesome person, I wish you got more employees like her, I am so happy that she got all the time to explain everything in detail.

The person who helped me gave me more information that no one else has given me the entire time I have been going through this process. I have called each month to make payments and never have gotten my answer until today.

Soroush ** was very helpful. Paid my bill happily. He was so helpful and kind. Great experience. Would recommend him To anyone. He made my day way better by being able to pay off this account. Thank you.

I got some problems completing my Porsche Panamera (financed with Westlake Financial) registration as my local DMV request for its original title to be mailed to them so that they would waive the then verification process before they could issue me the sticker and license plates. I called Westlake Financial so many times and in so many days but no one seemed to do their utmost best to help me out as I've been driving my car illegally the past several months without sticker and license plates.

Jorge ** was very professional and very courteous. My interaction with Jorge was a great experience, I learned a lot about how to manage my car loan from Jorge, he is very patient and professional, thank you Jorge!

I have an auto loan with Westlake Portfolio Management that had been originally with a used car company that went out f business. While Westlake is an OK company, when the payment is even one day late, they are extremely persistent in trying to contact you. They will work with you if you let them know when the bill will be paid, but they need to stop calling people after 8:00 pm and should NEVER call on Sunday. Other than that, everyone I have spoken to has been professional and courteous. They explain the options available and ensure that you are aware of the different ways to make payments.

Although the menu options and recorded info are a bit drawn-out, once I got a representative, things were smooth sailing. We paid off our car swiftly and accurately, with Julie **'s assistance. We don’t hesitate to recommend Westlake Financial!

Harvey was very understanding to our situation… Although we couldn’t get our situation resolved he did an amazing job trying to help me through this process. He was totally empathetic to our needs. He deserves many kudos

Superb and thorough service and and answered all my questions. Additional, Mauro was patient, helpful, confident in providing professionalism and outstanding customer service. Mauro answered all my questions timely. Thanks.

The customer service is horrific. Very much horrendous. They lack respect, professionalism, and honesty. Can’t provide the document you need when requested. Westlake is almost a scam. They don’t provide the services they say and when they decline something they have no documents to support the decision. I’ve had a contract with them a couple months. My car was diagnosed for 3.5k service repair a week after purchasing. Dealers compliance does nothing there. The department is lazy and does not call back. I’ve been waiting months still to this day for a callback.

I don't know what all these people are talking about. You can't get anyone who speaks or understand English and has no clue of your account but they can pick up your car without warning you if you miss payment or try to renew your tag. Since they took over it been a nightmare dealing with them.

Today, my representative was Lizeth. She was patient and professional with a little bit of humor, and I appreciate that again thank you and take care. You know life is hard right now so with this Covid issue so just having great customer service a good listening ear and then trying to give me assistance with whatever I need was really appreciate it today and I just want to thank her am I even got her extensions only I can only do it directly with her moving forward, so I really appreciate that Westlake Financial. Lol. She should go to Star for promotion. I mean she would equate did a great job with me. I give up my situation, so again, thank you miss Lizeth, thank you take care.

Tam ** was very efficient and professional upon contacting me regarding a past due balance. He assisted me in establishing a payment arrangement, provided detailed information regarding such. Thanks for your assistance today. -Jennifer

Joel was by far the most helpful and happy CSR I've ever had the pleasure of dealing with. He answered my questions with ease and was very knowledgeable about financing. Ten out of ten for sure! THANK YOU JOEL!!

Lorena one of West lake financial's representatives who also speaks Spanish went above and beyond to help me solve my doubts and needs. She did a really good job and was very professional, thank you Lorena!

I was having some anxiety after making my first payment online. I have never made car payments before, I had some questions. I spoke with Zeta **, she was the sweetest person. She gave me all the details I was looking for, some before I even asked. Zeta is so positive and efficient, she made me feel relaxed and informed. She is articulate and listens. She gets right to the point and in a very sweet manner. I hope I get to talk to her if I ever have to call again because she is professional and it felt like talking to a friend not just some business worker. Zeta is a gem, would give 100 stars if I had the chance.

John ** assisted me with all my needs and was very polite. I did not have to wait long to be assisted and the process was very professional. I highly recommend this service to others. I am pleased with my service.

I called Westlake Portfolio Management on 8/4/23 in regards to a concern about a notification I had received about my credit report. Michelle ** took my call and went above and beyond to research the issue and try to find a resolution for me. She was very understanding and empathetic to the situation, something that is not common to find these days. Thank you!!

Maria did an amazing job at listening to my concerns as a customer and was able to help me with terms that work for me and my life at the moment. She was very caring and understanding and knew that it was a priority to help in a way that worked for the both of us. I appreciate her help and her work she is doing with Westlake Financial!

Juan was extremely professional knowledgeable and very helpful. I’m so happy I finally got someone who takes his Job with integrity. If I had the chance to give Juan 10 star I will, thank you Juan again.

Excellent service, the customer service agent Yanelle Fernandez was very helpful and kind and she helped me with all my questions and concerns, great customer service. I was able to solve my issues, very receptive and patient and professional.

The agent was very knowledgeable and very polite. He made sure I understood exactly what he needed me to know. He went over and beyond to make sure to help me. He asked if I had any additional questions before we ended the call. He seemed to be very concerned and willing to do what he could to help me.

Sante was a great help! Aside for helping me up with my payment, he was able to provide vital information to extend my payment & lump it on the end of my loan term. With that I will be able to have my account current for this month!

Luis was a very good customer service rep, he did a great job in ensuring that my needs were met. He was sure to let me know of a service fee if I made the payment through him. I most definitely would like to talk to him again, very pleasant. Keep up the good work Luis.

I was impressed with the officer that attended to my Enquiry. She was friendly and very professional to the core. Also,very accommodating. She took her time to listen and offered solution to my request.

Jose V expressed a strong will to help me understand my car loan as whole, voluntarily. He also showed sincere willingness to help me get back on track with on-time payments. Thank you so much for your support and care.

Michelle ** Provide me great customer services and experience helping me navigate through payment arrangements, with her help I now have auto payment to help me catch on my car payment. I thank her so much.

Anthony helped me get my car out of repo with a very reasonable low payment until I get my check in Friday. He was polite and very knowledgeable about every part of the process and informed me of every detail regarding future payments.

She embodies great customer service and professionalism. I was ranting to her about the situation of the phone calls I received from her company, she calmly explained how things work and what she could do for me.

I received good information and helped me to enroll to automatic payments quickly. They offered me additional help and I accepted so they transfer my call to the area I needed. I really appreciate that help.

Appreciate flexibility and options given to help me bring my auto loan current. Assistance was quickly and precise. Agent allowed me to explain my previous and current financial situation and was understanding.

I called the customer service line feeling quite depressed, the receptionist changed everything for me. She was more than helpful, she took her time and helped me understand. Gave great resources. Simple.

I spoke with Miss Ronnie **, she was very kind and very helpful. She knew her Job and she really gave me a lot of information that helped me. I definitely would recommend her service every time I call.

Just financed a vehicle, called pretty quickly for a courtesy call. They go ahead and set you up for draft payments, explain all the fees and charges that may come with paying other ways. Pedro was extremely helpful, and was not going to let me finish the call unless I was completely sure I understood all the emails they sent, including the satisfaction survey. I had trouble with one of the platforms, it would not load, alternative was available.

MR. AUGUSTIN ** was able to solve a problem that was an issue for 4 days getting a payment processed accurately. He saved me a lot of stress and hardship. He gave me friendly advice and confirmation of payment.

The call I received was very helpful and informative, it helped set up my payment with no hesitation. I was also asked if I had any further questions which is extremely helpful but I was given all the information I needed.

I called to change my due date to give me some breathing room between paychecks... Mary did just that. She was so understanding and I very much appreciate her for helping me out. Now I won't have to decide which bill is more important. I can breathe between pay days again. I thank you!

Customer service rep helped me out big time to resolve my account today. Made it very easy and actually listened, thanks to the representative. I was able to resolve my account without issue. Much appreciated @Anthony **!

Thank you Anthony ** for not only being polite but also helping me and finding payment options that I could do. I greatly appreciated everything that you did for me. Financial times are hard and you made it a little less stressful.

Jairus ** provided great customer service and was quick with taking care of my payment. I appreciated his timeliness and understanding of what I needed done for my account. He also set up the next steps for my account very quickly and gave proper instruction for me moving forward.

Anthony ** was very helpful with my account and gave me great options. I was able to catch my account up to date and he was very nice and understanding about it. Taking time out of your day to just be kind always goes a long way.

He went above and beyond to help me today! He has been wonderful and I appreciate his help. He took and helped me get my car payment fixed to where I didn’t have to worry about falling further behind.

Great customer service. Problem fixed need more reps that help the customer. Jarius took the time to listen and then explain to me how he could help. Did not take more than 10 min to do everything that he said.

Jeline provided excellent service! She really knew her stuff! She integrated my new account into my existing account. Set me up for autopay and signed me up for paperless billing. Employees like Jeline make me want to call Westlake Financial for assistance.

Jose look beyond my frustration and listen to what I was trying to say. He let me explain everything that happened and was able to resolved the issue. “Great customer service doesn’t mean the customer is always right, it mean the customer is always honored.“ Jose did just that!! He was the only agent to resolve my issue.

Cesar was great! I had called numerous times and Cesar really helped me. Great customer service and extremely helpful with information. This guy deserves a raise. Then give him another after you give him the first one.

I was consciously unaware of why they were calling. And I was a bit standoffish at first but Miguel had enough patience to bear with me and get me to understand exactly why he was calling. For that one reason I do appreciate Westlake portfolio. If the standard of this company was basically Miguel then I'd give this company a solid 10 out of 10!

Harvey help me with closing my account and updating everything he is awesome. Great guy. Helped me understand what was going on and the hold up on my account. Highly recommend him. We need him like That.

My account was switched over to Westlake Portfolio from Usauto. The customer Rep for Westlake took her time to help me set up my account online. Also, answered any questions that I asked. Thanks to Charlene from Westlake Portfolio I can go online to keep track of my car payments and stay up to date.

Westlake Financial always helps me out. I would like to thank Mirta for helping me out today. I have called several times over the years and have always been helped. Thank you again and I hope to do business with you guys again.

I want to praise the Westlake Financial services phone service. I had a great service on 07/19/2023 provided by Alexander, very patient, polite and ready to answer my questions. I was very pleased with the service and happy that my order was resolved.

A big thank you to Zor ** for helping me and getting my car payment due date changed. Westlake Financial has great customer representatives! I am so happy with how fast Zor was able to get what I needed done! 10/10 recommend :).

Oscar ** from Westlake services was so helpful with handling my payment and call .If you feel you need to contact Westlake services make sure to ask for him. Excellent costumer service! Thanks once again.

I called trying to get answers about my GAP and Warranty. And why I didn't have it and why I still have the same car payment. Daniel **, talked really low, could not explain to me why, I had to repeat myself. Daniel stated he would transfer me to Insurance, he put me on hold and came back stating no one was there. He told me to call back tomorrow, stated the hour was from m-f 9a-8p pt. I stated I would call tomorrow and ask for insurance.

They have great customer service. They understood my financial situation and offered me the best solutions so that I could keep my vehicle. I really appreciated their compassionate and dedicated employees.

I want to thank Luis ** for understanding my situation and helping me with setting up a payment arrangement for later this month. He understood what had happened, was able to verify all my information and get it quickly and professionally done. I appreciate your kindness Sir.

The experience was great, friendly. He had a nice, calm voice and also very helpful. Understanding. He explained every policy to me and also spoke with me about my options. I felt like a person. This is the first time I've had great experience with a company. #Thanks Chinchilla!