Westlake Financial Reviews

I got Secure One vehicle protection by Westlake Financial on a 2018 Dodge Durango gt the has problems with the pc and the power distribution box. I called and they told me the is no cover. I check the contract and either on what is cover section 6 of the contract or section 7 said the is no cover. Rep Jesus said the in order to have all complete list they need 100 pages. That's why is not on the list, stay away from this extended warranty

I am extremely frustrated and disappointed with both Westlake Financial and Starz Automotive regarding my ongoing situation. I purchased a 2019 Range Rover from Starz Automotive, and it has been nothing but a nightmare. The vehicle has had repeated mechanical issues that clearly indicate it is a lemon—problems that have affected its reliability, safety, and overall value.

I bought my car in January 2021 and it was financed by Westlake. I kept up my payments and my insurance for 3 years, only being late by 30 days 2 times within those 3 years. In January 2024, Westlake started harassing me every day about my payments being late, and that they were going to exercise their right to repossess their interests. On March 17, 2024 (I know, right--lucky day), they sent someone to come repossess my car at my home. The guy told me where it was going to and who I would have to call about getting the rest of my stuff out--but I was getting on the phone with Westlake immediately to find out why, because I knew that I wasn't that far behind.

Purchased a used car recently and used Westlake as the lender recommended by the used car dealer. Decided to sell the car and wanted to pay the car off and get the title to forward to the buyer. Found out Westlake does not offer wire transfers to pay and get a quick title. If I want to pay off the car I need to use Moneygram which a serious hassle for a large amount. They make it extremely hard to just simply pay off the vehicle and get the title expedited to me. I will not be doing business with this company ever again. I’ve purchased many cars and paid them off with ease and had my title within days. Not with these guys. What a nightmare.

I wish I could give negative marks and not a one star. I have had an account with Westlake and at this moment I am very confused and upset. It has not been easy dealing with them to start but my car was totaled over a month ago and I have been trying to get in contact with them to make sure my GAP claim was submitted. After talking with 6 different people and being on hold multiple times today I was finally told that my GAP coverage was cancelled 17 days after I purchased my car for non-payment. Even though my car payment was increased by 23.00 monthly for GAP coverage that only cost 9.99 monthly. Also was told that I had to send the payments separately I couldn't pay them at the same time. Even though they were automatically taking the payment out together.

I have been trying to reach a "live" agent for the past few days but have been unsuccessful. I finally reached a "live" agent through the Westlake Credit Card number but they were not very helpful. I stated to them that I have been trying to reach out to make a very large payment towards my auto loan and that I in fact didn't have a credit card, could they help me speak to someone in that category. The person on the other end stated that they could give me a phone number which turned out to be the same number I had called previously 5X before and I let them know there isn't a "live" agent option- The robot cannot be by-passed. They stated that "to their knowledge" you can speak to a live agent which I corrected and again, they repeated themselves with the same thing that they had just said which was not accurate.

This is the worst company to do business with. They add EXTRA late fees in the same month, charge you $5 to pay your bill and the they hire people for customer service that have such strong accents (I know everyone needs a job but they're taking advantage of people from another country) that you can hardly understand them. I changed my information at least three times and they NEVER saved it in my account. Westlake Financial is a CROOK, at best. DON'T DO BUSINESS WITH CROOKED COMPANIES.

I have a car loan with Westlake Financial. I called for the payoff amount. I overnight a check in that amount last Thursday March 12, 2026 and Westlake received the cashiers check March 13, 2026. As of March 17, 2026, Westlake has not posted the check to pay off the car loan and is attached daily interest of $6 for everyday Westlake doesn't apply the check to the car loan. It's not my fault that Westlake is behind on applying the check. They have the check and should not be charging me the extra interests which accumulates daily. This is the worst company to deal with. Also, you don't get to speak to a live person. This is why Westlake has such poor reviews.

First of all, they have very high interest rates. They work with bad dealers and pay commission to them. They are trying to rip you off every possible time. They have awful customer service. They answered the phone from Philippines. People with ZERO power wasting your almost 1 hour each time you call them. ❌❌❌ I've scheduled my payments a month ago. They increase the amount couple of days before scheduled payment is what you actually owe so you are always short and they make you pay late fees.

For all I will say that God is not pleased with the way this supposed to be corporation is operating. You are told by dealership one price and at the end another this company is rip off. I am going to be on every social media with these concerns.

IF YOU CAN AFFORD TO PAY CASH FOR A CAR DO THAT BEFORE FINANCING FROM WESTLAKE!!! DO NOT AND I MEAN DO NOT FINANCE A VEHICLE FROM THEM!!! They're very unprofessional and have attitudes when you're calling. There will always be a problem with automatic draft payments and they'll charge you extra late fees. Your gap insurance will not be paid with the monthly invoice and they do not inform you of that so you'll have to make two separate transactions that cost extra.

Westlake Financial has honestly been one of the worst companies I have ever had to deal with. The customer service is beyond frustrating. Most of the representatives I spoke with were rude, dismissive, and seemed to have very little knowledge about their own policies. Simple questions turn into long, exhausting calls because no one seems able to give a clear answer or actually resolve the issue. What’s even more shocking is how unprofessional many of the interactions are. The level of ignorance, lack of basic customer service skills, and poor communication is unbelievable for a company that handles people’s finances. It often feels like the representatives have no real training or understanding of the situations they’re dealing with.

These guys are crooks. Pay your loan off and then one day your car will vanish. Westlake will steal it claim you owe more then try to charge you thousands for tow fees, even though is verifiable that its paid off. You won't be able to speak to anyone except 3rd party customer service reps from a different country. There is no way possible to speak to an actual supervisor at westlake. It's a scam company.

Has anyone bout a car from GOJO AUTOMOTIVE USING WESTLAKE financial as the loan officer? I’m suing them for overpaying and giving me a vehicle that had already been totaled. So many issues they didn’t fix.

Found out this company located in California purchased my vehicle that I’ve owned for over 7 years from someone that was not me. My paid off vehicle was repossessed, I called the police because I didn’t know what was happening. They told me that I’m “behind on payments”?!!! I finished paying my car off in 2023 from a totally different company. I recommend you all contact FTC CFPB and contact the states attorney general. If anyone wants to start a class action email me at **.

Don’t do it! There are better lenders out there. I know at the time they seem easy but long run you’ll only be paying the interest, get a bunch of illegal repos and generally have a crummy time. Not worth the headache, choose wisely and this ain’t it.

Yes I got a car loan from these guys. Communication was great till the fraud department deemed the vehicle was bad. Now I can't get responses from customer service. Their phone numbers are a joke. The people on the chat never give responses and say your complaint is sent to a department and never hear from. This company is a total scam and you should stay far away from this company.

Predatory lender. Repossessed in less than 2 months. Abnormally high interest rates. Will not work with you to lower interest. Most used car dealerships tend to use because they allow the dealerships to mark up interest to increase the dealerships' profits unbeknownst to the customer.

Zero customer service. No human representatives available for months, only the incompetent AI Taylor. They refused to communicate with the state that requested the title. They ensured I would NOT have a valid registration and refused to communicate.

I bought 2018 Jeep Rubicon in October 2025 at Posada's Trucks Norcross Ga, financed by Westlake and warranty company is Secure One. These company are affiliate of Westlake Financial. I drove the Jeep for two and half month and it showed check engine. I was advised by Westlake warranty company to take the Jeep to a licensed repairs center. DONE!, BUT Secure One intentionally slow all transactions down. Service records was requested for. They got it from the repairs which took a week according to them.. After six weeks they refused to move further in repairs unless I pay $2,000.00 to reopen the engine for inspections again.

This company is horrible. They are fraudulent. My son's car was repossessed. If that wasn't bad enough, unbeknownst to us, they filed THREE claims with our insurance without ever contacting us. I did not find out until almost a year later when we were moving and I was trying to move my auto insurance to our new location. We had no idea of these bogus claims! BEWARE-THEY ARE THE DEVIL!!

This is a scam lender. The website doesn't allow you to pay upfront; you have to search for other payment options because it's impossible to speak with a representative over the phone. They also continue to charge you even after you've made all your payments. Stay away from the scammers!!!

WORST AND I MEAN THE WORST FINANCE COMPANY, give you the run around. Quick to harass you about payments being made on a 🤬 vehicle that I only had for two weeks and driven 6 times total and here it is 3 months later as of Feb. 4 and nothing has changed yet😏🧐. IKYFL.

I recently purchased a truck and the loan was through Westlake. I informed Westlake to bear with me because I experienced a home fire notifying them that I would be paying on my truck note every 2 weeks still paying my note until my home fire issue is resolved. They aren’t people of their word. They don’t tell if extensions will be approved.

My car was repossessed 1-11-26 at my home knowing that I connect them about time and my hardship. I was set back. Very useful but my nightmare started after I had got my account up to date when I paid full amount in which was due 1-18 and I called again. Asked for 1-2 days that I would have what was demanded by Westlake in which it was said amount of money then when I went to get MoneyGram payment to send them upon reinstating my car back to me, very true and disappointing that as of 1-20-26 1-28-26 till this on going matter they have not yet sent a release to the company that has had my car sitting in their lot.

Westlake Financial repossessed my son's car after we made a payment and it was rejected because they do not accept electronic payments. We tried repeatedly to make the payment but no one told us electronic payment was not an option. Their customer service is very poor. Their APR is excessively high. They are on the chopping block for me. I WOULD NEVER RECOMMEND THEM FOR AUTO LOAN. It's like cutting your nose off to please your face.

They repo my car for 238.00 dollars still on the same month I made a payment. Every time I called they ask for payment. I told them I paid. When they search they were as surprised as me. Don’t know why they repo. Didn’t have answers. Mind you I paid the month. My due day is next month. They repo car. Made me pay fees on a mistake on there. With every review I have read clearly it’s a scam to get over on consumer.

Worse financial company I've ever done business with. First they charge you an extra fee if you don't use the app and direct pay from your bank. Second when trying to pay off the loan there is no way options to pay off the loan via the app. So you have to call them. It's automated and again no option to pay off the loan nor any way to talk to customer service. I've never seen a financial company make it so difficult to pay them

I have been experiencing some difficult times at the moment right now and I was two weeks late on my car payment. My lender Westlake Financial was amazing in helping me get a resolution for this situation with them. Not only were they sympathetic to my circumstances they understood and made me feel like they cared about me as a person and not a client. Thank you also to the young lady who helped me. She was so gentle and caring for my situation and did not just give me a this is all you can do. She gave me options. I just want to say thank you again.

Westlake Financial is a scam lender - issues subprime loans but this is somehow legal. Now you know!!! My Jan 2024 car payment was missed - did not know they would not allow future payments to be applied to it. Next 3 payments after Jan on time. About to double pay in May to catch up. They repossessed car in May for Jan missed payment. Claimed loan was 120 days late!!! Now still demanding full auto loan repayment 2 years later. That will NEVER EVER HAPPEN!!!