Westlake Financial Reviews

Terrible company to finance your vehicle. My car was repossessed without warning. Now they want to charge me $1190 - 1 month payment and the rest are wrecker fees and they will help me by deferring a payment to get my car back. Ridiculous!!! The total. I was behind $840. Stay away from this company.

I got a loan with Westlake Financial and have been doubling my payment. They sold my contract back to the dealership and didn't tell me so I still kept making my payments. They kept my money. I have now paid off my car but they still owe me $515 and excess payments that they keep giving me the runaround and it's been 3 months now and I still have not received my money back and they can't explain to me why they kept accepting my payments even though the account was sold back to the dealer. They're thieves.

Even though the car I purchased stopped working two years ago, I paid the car off. I have been waiting on the title so that I can sell it for parts. I have not received the title but I have received bills stating that I have not made the final payment. When I call the company and give them my bank information and the confirmation number, they are able to find the payment. I keep receiving letters saying that they don't have the payment. I'm not sure what is going on here but no company can take money from consumers and continue to claim that they have not received the payment. I have the documentation. I have called and complained. I am still waiting on my title. Avoid this company at all costs. No business should be able to operate this way.

Westlake Financial is a ridiculous excuse for a finance company. We have been making payments for several years on this account. We had a hail storm that totaled the vehicle. We called in and spoke to the representative to let them know the insurance company would be contacting them about a payoff and to shut off all future automatic payments. The insurance company corresponded with them, got the payoff amount and had us notarize a power of attorney and letter stating the title should be sent to them after payoff. All of this before the next payment should have been due.

In an otherwise terrible situation, Jackie was kind, knowledgeable and patient with assisting in reclaiming my vehicle after repossession. Have never had a bad customer service experience with Westlake.

Westlake is financing a car I bought at a dealership just about 2 weeks ago. I haven't even made my first payment yet (NOT FOR LACK OF TRYING!!) and I already hate this company. I have tried every single way possible to make a payment on this vehicle and cannot make one! The app tells me my account has special circumstances and I need to call a 1800 number. The website won't accept a payment either. So I call the 1800 number and I can't make a payment using the automated system! It tells me I have to speak to a representative!

My car was repo for two late payments, never received a letter of any kind. I paid what they told me to pay to be able to release it. They gave me a number to call so they can give me the car back. When I called the number they told me it had been released to auction and to call Westlake, well I called them and they have no clue where my car is at. They keep hanging up on me or redirecting me to different reps... I just want my car back!!!

Won't speak to me. I handle all bills and not my husband. I have tried to get online to pay truck payments but it won't let me, then you try to call someone and all they care about is getting the money over the phone. I want to use online payments! No one wants to help you or you get someone you cannot understand on the phone! This is nuts not getting any help!

I am thankful for getting a car loan when I needed one desperately but these rates are too much. I have been paying over $400 monthly for 2 years on a used car and my original loan has only decreased by $2000. That means I have made over $9000 payments and over $7000 has gone to interest. No matter how desperate you are, don’t do it. Not with them. Customer service is also not the best. They have lied to me several times. I am depressed over this loan.

If due days it’s 10 of the month and the payment it’s not made. You would have people calling you on the 10 morning as early as 7:00 am and 20 time a day your phone will ring from Westlake. Payment are applied in a way that all you pay is interest and the capital won’t go down. This company it’s a scam, STAY AWAY??!!

Horrible spammers! They call non-stop from different phone numbers constantly. I get at least 5 calls a month ifs not 10. All of these calls are from different numbers. They need to be fined for this blatant disrespectful practice. AVOID!

After a 2 year contract I just made my last payment to Westlake. I have had absolutely no issues. Every time I needed to push a payment back they assisted and was understanding. Every time I had a question I always got help. No one ever was rude to me. Yes the collections calls when you are late are annoying but. I truly, truly am thankful for Westlake. I read nothing but bad reviews and I was so scared to go into a term with this bank. To my surprise, they exceeded my expectations. I do want to give a special shoutout to Ryan **. I think that's his name. He just took my last payment and answered every question I had. Ryan I love your professionalism and I see you being a great leader in the future (I'm a call center talent supervisor). I wish you nothing but the best!!

1st off when I purchased my car it was financed through a different company. I received a letter telling me that they were going out of business and that I should be hearing something from another loan company. I never heard anything for at least 4 months and finally I got a phone call telling me I was in default. I had no information on how or where to make a payment to. When I was finally able to speak to someone, I started making my payment again, no payment book, only my receipt where I did it from Walmart. I have had this car since 2013 and went out today and it was gone. Called and was told I had applied for more credit? What a crock. I have read other reviews of the same thing and worse happening from this place. Was warned that you never get the title to the vehicle either.

When others overlooked my grief and issues Luis was extremely professional and showed empathy towards my confusion. He was calm and this helped me to calm down! He was very patient and polite with me. I have never had a better customer service representative like Luis in my 40 years of life! Thanks to Luis! He’s amazing!

This place in my opinion should not even be allowed to operate as a business. Reviewing the previous reviews I see that they have a pattern of misleading, lying to customers. My car was taken on 8/9/18. I paid the fees on 8/10. It is now 8/15 and I still have not been able to get my vehicle back. I have been given the run around by their customer service dept. I'm fed up and I ready to take legal action. I'm in full compliance of my contract but yet they are allowed to breach it. I'm contacting every agency I can to file a complaint in addition to legal assistance. Not to mention the fees I'm responsible for to get my personal belongings back. I HATE this company, they purchased my account from my original finance company. I have had to drop my classes because my car has not been returned. Worse company ever!!!

I have to say that I am very pleased with the service provided by Westlake staff! I had an account with them few years back, and for some reason it was not showing completely paid on my credit reports. I reached out to Westlake to have them update the information because I am ready to purchase a home for my little girls. I spoke to supervisor Harvey **, who explained to me why it was showing charges-off, he said to please give him a week to update and send me a letter to give to my lender, and I was amazed as how fast I received the letter! He went above and beyond to make sure I received my letter, not even two hours later, and my lender already had the letter, plus the following day, my credit report was updated.

LaToya, was a great representative, she took the time to listen to me and to also help me when I explained my financial issues to her. I’ve read a lot of bad reviews about Westlake Financial and was a little upset about their services, but since I’ve been with Westlake Financial its seems as if their service has improved a lot. LaToya, keep up the good work. Remember it’s not the company that makes the company, it is the representative who work for the company, that makes the company.

I opened an account with Westlake Financial some time last year for an Acadia and everything was great despite reviews and people I had talked to who warned me. I never had a bit of an issue. Customer service was always friendly and helpful and everything was good. In February I found out I was expecting again and I needed to upgrade to a larger car so I went to the same dealership and found a perfect match. I financed again with Westlake. I was sort of concerned because I had to put $4,000 down because my old loan wasn’t “old enough”, but it was doable so it got done.

I've read some negative reviews about Westlake Financial Services, but myself I’ve been with them for over 2 years now and they have always gone above and beyond to help me whether it's helping me change my payment due date or to get an extension due to hard times and falling behind on payments. They always do whatever they can to help regardless of all the countless times I duck and dodge their calls. They’re not like other companies who you miss one payment and are quick to repo your vehicle with either one notice or not even a notice at all. Felipe ** was very helpful time after time for all the above needs. I highly recommend Westlake if you’re looking for a finance company who actually cares to help you and doesn't just see you as another account number.

I wish I would have checked out this rip off lying people. I put 8500.00 down and have paid 6 payments on-time and wanted to shop for a lower interest rate than 23.99% which I was paying. As soon as a bank approved me and was going to trade the vehicle the next night my car was wrongfully repoed. And can't get a straight answer from anyone or why. They are racking up money by storing my car but guess what I have already got legal consul waiting for these crooks next move. Don't trust these people. They are THIEVES.

This Financial company is the worst Nightmare of my life so far, If I could give a 0 star rating I would also. The loan was paid in full in January 22, 2018. This is August 2018 and they still show as unpaid to all the three credit report agency. I keep calling and nobody can explained to me why they still showing in my reports for almost 7 months and nobody can transfer me to a manager or supervisor, this company is total scam. Can anybody will someday listen or do something to make sure this company cannot harm consumers, this company will hurt your credit so bad. I hope that no one will ever use Westlake Financial... very dishonest and corrupt company. Like somebody wrote about is true I wish I would check their feedback before to go to them. This company needs to go out because is so dishonest.

I have been dealing with this unprofessional finance company for days now trying to get my account with them closed due to paying off my vehicle early! I purchased my Jeep March of 2017 through Westlake Financial company. I have made all my payments on time and even paid it off 13 months after purchase on Feb 24 2018. My finance agreement was for 2 years. They sent me a pay off letter and my title but will not submit whatever it is to have it took off my credit. I just looked at my credit on Monday July 23rd 2018 to ask them why they have not closed the line of credit after I paid it off in Feb.

Unbelievably positive. I think my years on earth have been extended because of Yvette, and the Westlake family! Westlake Financial service is absolutely unbeatable. Totally a positive... professional... and uplifting experience!

I just bought a used car on Sunday. Westlake was the one to give me the loan. They call to verify my information yesterday. The man I spoke with was rude and had so much attitude for no reason. I answered the call while I was in the car I told him, I’m in the car so it’s hard to hear because it’s loud. I must have told him that maybe three or four times. He then proceeded to give me attitude the whole conversation because I asked him a few times if he could repeat some of the questions and he responded with “Can you hear me?!” And proceeded to whisper “Oh my God” with such annoyance. I then ignored it all and finished the conversation.

I had a great experience speaking with Ivan **. He helped me finish all the paperwork I needed to get done in a timely matter and was super helpful and very nice. Great experience overall and Ivan was a great guy to talk too.

My Prius was financed through Westlake and for two years while working and going to school — both full time, I never missed a payment. While transitioning between jobs and leaving an abusive intimate partnership... my car was hit by my former partner. I informed Westlake that I needed time to pay them so I could also repair the vehicle. The reps worked with me for one month and despite my attempts to reconcile the balance due their reps lied to me and then repossessed my car without warning. When I tried to reconcile the balance due, to keep credit stable and to get a new car — they put a negative comment on my credit report.

ALERT!!! Please do not EVER do business with this company! This is predatory lending at its best. I'm partially disabled & I'll ride a bike the 15 miles to work before I ever use them again! I have an auto loan from them. Fell behind 1 month due financial hardship - I called before the due date - was advised it was nothing they could do. 2 weeks later, they repossessed the vehicle on 7/3/18 at 9:56 pm. I wasn't aware the car was gone until the next day which was 7/4/18 - Independence day - a Federal Holiday. I reported the car as stolen to local police office, who could not locate the vehicle in their database (the tow company never submitted legal paperwork or reported repossession to them - in doing so, they broke the law). Afterwards, I called Westlake to inform them the car was stolen. That is when I learned the car was repossessed.

Westlake Financial on Wilshire in LA, CA. I have financed multiple cars/boats over the years. This company is by far the worst! They don’t care about their customers!! For months I have been fighting a 30 day incorrect late mark. They say, "Dispute it. When the dispute comes in we will remove it!" I have wasted hours and days of my time with them and the disputes. I have perfect payment history on every loan and every credit card I have ever had. This company has by far the WORST customer service.

Today I called in to make a payment and schedule another for a later date. Ryan was extremely helpful in assisting me without being judgmental about my late payment. He made me feel comfortable talking to him on the phone.

I'm a current on payments. Was late my first payment do to a serious medical condition. Now the first payment was 2 weeks or so late but they accepted and I've made the second payment now 16 days current and ready to make my third payment. I woke up and discovered my car gone. Called police. They said your finance company repoed it. Called WestLake. They said "we dont have a repo order out on your car". Called police back and asked who called in The repo. They stated (reality auto) the dealer I purchased from.

Had great experience. Anthony ** is very helpful... explain all process clearly and worked with my budget. Was very patient with my schedule and worked with me throughout the whole settlement arrangements.

I was lied to about when loan satisfaction is reported to credit agencies and when mine was reported. It's been three months and it shows that I still owe money to Westlake preventing me from getting a home loan.

Zero stars. All of the negative reviews from clients it’s like they are echoing my experience with them. I have spoken to numerous representatives including management and most have been rude. A representative Dalia offered me a settlement of an amount and then I call to settle. She is gone for the day. I speak to Sandra. She had to get an approval but manager declined. I asked to speak to the manager Joe **. He was extremely rude for being a manager. Raising his threatening, demanding, belittling, humiliating tone of voice towards me not honoring the settlement that was offered. I know they have financial struggles like any one of us but they treat customers like if they walk on water and live in glass houses. May God Bless them always!!!

After speaking with a customer service agent and setting up a payment arrangement for 144.00 to come out that same Friday my truck was repossessed that very night. After calling they mysteriously could not find any documentation that I called however they did have my bank account information that I gave them to draft the 144.00. Now 2000.00 dollars later calling them to retrieve my vehicle JoAnn ** consistently talked over me, hung up on, told that they do not place anyone on hold and there are no supervisors available.

On 6/25/2018 My car was repossessed by this company who evidently took over my loan. This company has been a total nightmare. They have continuously pulled my credit and have brought it down 57 points, when I have never sign a damn thing with them. They asked me to pay a ** fee that equaled up to $1012.00 before 48 hours and if not my car will be put up for auction. At this point I'm highly upset because if my car is behind they have not only a tracing device on it but cut off switch because the car is bought from a Buy Here Pay Here place. However I end up paying a $500.00 towing fee and all the other ** they tacked on. I give them the money in the matter of two hours, that's when they tell me it can take up to two days to get my car released. After I ask them how am I supposed to get to work they suggest I take a Uber. I go the ** off at this point then they hang up on me.

It had to be the worst 4 years of my life dealing with Westlake Financial. They would call the day the bill was due. When I mail it out every month. On Time! I was 100% on time every single payment! If there were a customer payment rating. I'd have an A+ score. Their interest rate was just insane! Was so fed up with the company that I gathered up 6500 dollars just to say screw you! But when I call and request the title to my fully paid off vehicle, they want to make me wait a month! But they are so quick to jump down your throat for "not being on time with your payment". They check out when each check was postdated. On time! I feel as if I would have given my right eye to say I'd never have to deal with Westlake Financial again. Luckily I just paid them a fat check. Bye bye.

Car loans and transfers: I do not know why my account was ever sold to these people but this has to be the most backwards company I have ever dealt with. Like where do I start. 1st they charge you almost every way possible to pay your bill. Call you at inappropriate times of the day night and Sunday night? Then they act like I choose to be with them. I will be done paying my account in November but I am desperately searching for ways to be done sooner because this is a nightmare. My due dates are screwed up from before and like I'm just at a loss. Been paying in good standing for 3 yrs on this car and right when I almost done I get to deal with this... I am just extremely disappointed.

I had to have a deferred payment back in May of 2017. They originally told me that my payment will be delayed by a month. They send me the form, I sign it. I call them back in June and they tell me that if I pay $50 now and $213 in July, that will bring my account current and anything owed will be put on at the end of my loan (adding an extra month). They tell me I may see a late payment every month but that is the payment I will pay at the end. So I do as they say and don't worry about the late payment.

My son's business truck was presumably repoed from my driveway over a week ago. We have called Westlake every day & get hung up on. We want to know where truck was towed to remove contents, including firearm, wallet, roll of cash, cell phone, & $16k worth of tools and how much money is owed to get truck back. No letters. No return email. Hang ups when we call. We have to report it stolen today to get any action taken. Tow & storage fees are mounting meanwhile. Most unprofessional customer service & possibly illegally operated, predatory lender I've encountered. And I see responses from them on other reviews apologizing & stating to call them. That doesn't work!!!

Brooklyn Customer Service Was the best. I'm overjoyed with the help that I received from Ms. **. She works in customer service and her skills are beyond management. She definitely needs a promotion. We were literally on the phone for almost an hour and she answered all of my questions.

I’ve dealt with many bad companies before. I’ve dealt with terrible customer service too. As someone who has worked in a call center before I try to keep my composure because I know it’s hard, but THEY ARE THE WORST COMPANY I'VE EVER DONE BUSINESS WITH IN MY LIFE. I just got off a 15 minute call (after being transferred and hung up on MANY times), speaking with a rep who tells me he has no managers or supervisors. The rep prior, Solomon **, told me he “doesn’t just transfer to managers” - I spent almost 30 minutes arguing with him to get a manager on the line, then he hangs up! THIS COMPANY IS A SCAM. Please do NOT finance with them! They are nothing but trouble. Interest rates are extremely high and the customer care is non existent.

This company is disrespectful to their consumers. They talk over you, make it difficult to set up payment arrangements and will send you letters that your payment was returned as you look directly at your bank statement showing it was deducted. They are rude and will not admit to any mistake. Only that you are always wrong. You must pay $5 more to use debit card and can not set up payment to be auto drafted unless THEY transfer you. I wish Pelican Auto NEVER sold my loan to this company. I would not recommend them to anyone!!! After reading other comments it scares to come to the end of my loan. It appears it will be difficult. Be afraid if you get sold to this company!!!

These guys are textbook crooks and have no shred of decency. I have been trying to get my refund check from them for an insurance claim for the last 3 months. The systematically lied about it going out until, then they said that they sent the check back to the insurance and then they finally admitted the check never went out. It was just sitting there on someone's desk for three weeks. How can a financial institution not know where their client's money is. They are plain nasty people and anyone who works there has no self-respect. Do not say you were not warned.

2 stars for average. I spoke with Amina ** who answered my questions but was curt and not exactly friendly. However, she explained the breakdown of where my money was going so that helped me. She has to work on thoroughly listening to the client first and not talking over them!! But I have to say she was 10 times better than Kevin ** who I spoke to earlier in the morning. He needs to work on his speech, as far as talking professionally. He left me on hold for quite a while and I heard him and the other staff having conversations. I said "HELLO" loud so he could hear me, because I'm pretty sure he forgot about me. He apologized and said he didn't even know I was there, because he thought that the call disconnected. HUH??? If that's the case, you didn't even try to call me back? Then he was supposed to email me some docs, but you guessed it, he never did! Get it together Kevin!

I traded the car in that I was effectively conned into financing without being told my loan was for over 20%. After that mess it’s still being reported as open even though it has been paid off for months they acknowledge is paid off. Whatever you do DON'T UNDER ANY CIRCUMSTANCES AGREE TO FINANCE WITH THIS “BANK” OR YOU WILL REGRET IT.

I purchased a car through another dealer who Westlake purchased. The vehicle was repoed due to no fault of the owner. I contacted them and got a run around as to where vehicle was and how much was needed to get back. Upon paying amount that was required the vehicle was shipped to another part of the state. Westlake employees are the most incompetent the most non compassionate people in the world. The supervisor are garbage who don't know what it is to go and beyond to help out a customer. It's pathetic when your only concern is getting paid and not servicing your customers. If I had the choice I would never choose Westlake Financial ever again. I will make sure that anybody I know that has to deal with this joke of a company tries to find somebody else. I will go on social media and make everybody aware of the kind of garbage this company deals with.

I have made this payment on the phone with them 5 times the money is still in my account. I am being charged a NFS Fee. I can't talk to a supervisor because there is not one available. I can not believe this is happening and I can't do anything about it. Not to mention the ridiculous amount I am being charged in the first place to finance this car after paying 10.000 in a downpayment. When all is said and done I will be paying 12,000 just in interest. If I ever get another payment even made. I don't know what to do. Know it says it posted on 6/9/18 and it hasn't came out of my bank yet.

Just a note to say thank you very much to Tiffany ** and Supervisor Kendra ** for their professionalism and helpful disposition regarding my concerns with my account. Thank you Kendra for explaining in such an proper respectful way with every question(s) I asked you. I can see why you have your title as a Supervisor. Kendra, I hope you receive a promotion or a raise!! Also thank you wonderful Tiffany for being so pleasant/encouraging and informative, while advising me options for my payment extensions. I appreciate Westlake Financial Services for having such a great team of professionals now. Happy customer.

This was the occasion of our first payment, and we had many questions about the procedure. I had read that Westlake was very "literal", to put it charitably, about how payments were to be received. Daniel was patient and helpful, and took the time to answer all of our questions. The transaction took about 25 minutes, but we got all of our questions answered.

I had made arrangements to pay my car payment the next day. The next morning they had come and repossessed the car. I called and paid them the money and ALL the added fees on the morning that I discovered the car was gone. That was on 6/01/18. They promised that I could get my car back that day. Well the refused to tell me where the car is all weekend and then again on Monday. Here it is Tuesday 6/05/18 and they are still giving me the runaround. I'm sure they will charge me extra for them not letting me get my car in a timely manner. I will be contacting the better business bureau about this scam.

I recently had payment inquiries with Westlake and wasn’t sure I would get the right help that I needed until I spoke with an Agent by the name of Mayra who assisted me on what I needed and what to do and to that I’m deeply appreciative of her assistance. I’ve yet to have a bad experience with Westlake. They’re actually helpful as was this young lady who just helped me recently. Thank you Ms. ** and thank you Westlake!

If it is possible to use anyone else to finance your auto please do or you will be very unhappy like me and hundreds of others. I pay my bills on time every month like clockwork and everything was fine for awhile and then out of nowhere for the past 5 months it is always something. I am still doing everything the same on my end, but each time they have a different excuse why it hasn't gone through, and they are all lies! No one knows what the last person has said or done, they keep no records and whatever I tell them the last person said the next one says they shouldn't have told me that!

I recently used Westlake as my loan carrier for my vehicle purchase. Westlake is easy to work with, offers many options on repayment, really nice folks to work with. Lynete **, you rock. Great customer service.

I was upset because a situation with my car. But Cristina was so amazing, I forgot about the problem. She answer all my questions and I appreciate her getting the time to explain everything to me the way she did. I just got out of the hospital. I had a heart attack and she was concerned. They should give her a position of a supervisor or a manager because she did an amazing job.

I have been a customer of Westlake Financial for over 2 years now. I had no problems with them other than the high APR and finding out my payments are going towards interest. So I make my payments via debit card paying extra $5 fee every month. Well on February 23 I made my payment got confirmation email. Made my payment in March as I had always done. Well April 9th I was hospitalized due to having an emergency C-section and was in the hospital for several days. Let me say this my payment isn't due until the 20th of the month. So April 12th I was released from the hospital and I sent my husband to get my car from home because baby car seat was in it. Well he got home my car was gone.

My experience with Westlake Financial Services has nothing than rewarding. Their Agents are always willing to help and understand that in life things can happen, and are willing to work with you. I truly appreciate Ryan ** whom I spoke to, today and was able to help me gain a positive experience once again. Thank you for your hard work and your willingness to want to help. It is truly appreciated.

Clearly I'm not the only person with this issue... Vehicle paid off in mid March. Sent almost 4 grand, waiting for a title ever since. My personal bank, insurance company, and myself had upwards of 10 conversations with reps, supervisors, title dept, their supervisors. Even my insurance hates calling them. Reps are extremely uninformed, I've been lied to almost 4 different occasions on title status, they lied and said it was mailed twice and it wasn't. I was told they had the title, then they didn't hold titles, then they had it again and it mailed currently apparently.

Westlake Financial is the worst company I ever had to deal with. Customer service reps are very rude, unprofessional, they lie and no one is ever on the same page. One person will tell you one thing and another person will tell you something different on the same issue. I have been getting the runaround for 2 months about them sending me my title. I cant even sell or trade my car in, and I have yet to receive my title. If Westlake Financial was the only company to finance me, I would rather walk or catch the bus to not have to deal with them EVER again. Please use someone else for your financial needs. If you use Westlake Financial, you will be sorry. TRUST ME!!!

My account was transferred from its original lender, Pelican, in March 2018. My last payment directly to Pelican was March 13th. I paid my April’s car note directly to Westlake on April 13th. When I called to get my account information in order to pay May’s car note, I was sent the statement as well. When originally speaking with a representative from Westlake I was told that nothing would change. However, my last payment to Pelican (which they forwarded to Westlake) showed 6.39% interest being charged and the remainder went towards the principal. However, when I made my payment directly to Westlake, 100% of my car note went directly to interest.

I had an auto loan with Westlake Financial. I made every payment on time and pay the loan off early. The loan had been paid in full 03/01/2018 and 90 days later they still have not notified the credit bureau to have it removed off of my credit report. I have placed numerous call to Westlake without any success.

This is the worst experience I have ever had with a company. If I could give a 0 star rating I would. The loan was paid in full by Geico Auto Insurance. Westlake added an additional 608.00 for towing fees and Geico had taken care of the ENTIRE bill. Now they have reported a past due on my credit report and I never received a bill by mail to notify me. Please do something to make sure that companies like this cannot harm consumers such as myself. I hope that no one will ever use Westlake Financial... very dishonest and corrupt company.

Do not use Westlake financial, I'm in a lawsuit with them now, I sold my pickup to my father in law and he banks with Western Security Bank and they sent Westlake a cashier check and I have proof that they received it and on the back of the check it even has their account info where it got deposited in and they even confirmed with me that it was.

Our car was repossess on Monday May 7. Of all the people that I have to talk, while paying and confirming payment, and trying to get our car back I talked To Audrey today who show compassion and care and treated me like a mother. She deserves a raise and a higher position.

I have had the worst experience with this company from the customer service representatives to the supervisors. I paid off my car note early back in February. It’s now May and I have not received my title yet despite me calling speaking with different representatives. I took it as far as to speak with a supervisor and they lied also about sending in the request. They claimed they sent it out to me but It's really ironic that I didn’t receive it but if I was late with my payment I would have received a letter. I beyond upset about this.

It all started when I called in October to make a payment towards all fees on my account. The representative that took my payment did not do so. I was not able to see this was not done until a payment history was sent to me when I called in about my account. I then made another payment on my account and again a partial amount went to fees and interest. After speaking to many supervisors I was informed that 25.00 in fees would be waived from my account, however when I made another payment I saw that 25.00 was taken again to interest. After everything was situated so I thought. I made my April payment And discovered that I had a late charge. When I called in I was advised that my March payment didn’t post in their system until a month later. Which isn’t my fault. It’s never ending with Westlake and no one ever seem to know what they’re doing.

I have a repair shop and one of their loan customers brought a truck to me for repairs. I am currently owed $8000 toward repairs. Westlake repossessed the truck but didn't take it due to the lien against it from me. They said they will not release the title or a letter from them saying they are releasing the truck to me. "It is against our policy" or so they say. What are they going to do with a title and no vehicle? How hard is it to give me something considering I told them where the truck was since the owner wouldn't. I would never deal with them after this.

I wish I can give no stars, I have been a customer of Westlake Financial since 2016. I have made my payments on time. The past couple of months I have come across an hardship which I became behind 2 months, I recently become very ill. (March and April) I called on 4/10/2018 and made a partial payment of 200.00. I was then asked by the representatives if I at least like to make the March payment. She could work with me with April. I informed the representative that I could not at the time but the 200.00 is what I could pay them. I also shared my current health and the reason I was behind. I would make the remaining payment and additional payments 05/18/2018 which is a Friday. She said that she could note that into the account. May came around that was another car payment added to my owing balance. Which brought it to 888.02. I had already informed any owing amounts will be taken care of on 05/18/2018.

I spoke to Jana'e about some questions that I had. I had spoken with another person about these same questions and was not told about additional fees that would be added to my bill. When I ask Jana'e she was very honest and upfront about the additional fees and explained them to me in detail. Her honesty is very rare these days and is very much appreciated. I did thank her for being honest with me. Jana'e showed great character and integrity and for that I commend her. Thank you again Jana'e!

When I called Westlake Financial to make my car payment my representative was very nice, very Courteous, knew her job very well. It took less than two minutes to make my car payment and all my questions were answered. Thank you very much Cassandra **.

We contacted Westlake Financial to obtain a Release of Lien for a vehicle we paid off over 10 years ago but for which the DMV still showed a lien by WFS. We contacted WFS and was told to contact a third-party company in order to get that document and refused to help. The cost to have the third-party provide that document would be $45.00. I spoke with person after person and all I got was "sorry, but we can't provide that information to you. You will need to contact mytitlesupport.com". Our loan was through WFS, not a third-party vendor. That document should have been provided as a matter of course. The customer service was horrible. They refused to help saying that they provided all of their records to the third-party vendor and we had to contact them. When I asked them to contact the third-party vendor on our behalf and get the document for us since we were their customer, they refused.

I had a auto loan with Westlake financial for 2 years and paid every month on time, after 2 years I decided to buy a new car so I paid off my balance, was told by customer service that I'll receive a payoff letter by email 24/48 hours. After 58 hours never received a payoff letter. Called again. Gave me the run-around nonsense that the payoff department is very busy. The only thing they can do is requesting it again. It's now 2 weeks after payoff and didn't receive anything. Spoke to supervisor... And still nothing. Meantime I can't sell this car and no one to talk to. Be very careful...

This the worst predatory lending I have ever seen in my life. I called to pay off the car loan and was given a pay off an amount of 6495, unfortunately, my bank would not allow the total payment. I paid 3000 with a balance of 3495. Well when I called my payment went up by 300.00. They were rude and nasty. Would not let me speak to a manager. I spoke to them and informed them that I would be paying the loan off on March 3st. They reported me as late. This is horrible. I will let everybody know about this company. I will blast it all over social media. They need a law against this.

I traded in my vehicle that I purchased from Westlake Financial which high interest car loan from CarMax 24.99 before the first payment was due to Kia. Apparently Kia got the payoff balance wrong by 211.07 underpayment. Westlake Financial has been called and sent email with payoff pictures from Kia. It has been a month long calls and harassment from Westlake over $211.17 which Kia stated they will pay. Meanwhile after getting screamed at by a Westlake employee stating it did not matter what amount was owed or what time length was involved that I was responsible for payment.

My whole experience from beginning of car loan to payments to talking with the different customer service representatives including my last payment to pay off my car with Lovely my last rep was overall painless and each of these reps were so kind to me. Thank you for this.

I have had the worst experience with Westlake Financial. I'm 79 years old and on my last payment they have really screwed me, I receive a payment history via email and was blown away by all the discrepancies. I receive a statement as well for $2,266.84 which has now gone to $2,279.62, as I was going over my history and come to find out that Westlake Financial is as crooked as a dog's hind legs. And the employees all tell you something different, they never scroll down and read notes and everyone I have dealt with lies from Frank, Gary, David, George, and Diego and my list could go on with all the people I talked to in the last week. Just filed paperwork with the Fair Trade Commission and the Federal Trade Commission, over this company. They were ever so happy to take my complaint about Westlake Financial. Apparently they have had many complaints on this company.

Sadly there was a returned payment. We were not notified via mail or phone. I was out of town. Today I come back and have a knock at our door. A repo guy. He had the car hooked up. He asked for the keys and I emptied my car. In 2 hours we paid 1704.40 via MoneyGram as no other payment was good. We were told you couldn't pay on the spot. So I called Westlake Financial to give them the MoneyGram confirmation number. Well, I was told I have to wait 24 to 48 business hours.

Today I stalked these people; due to the fact I need their help with my vehicle. It's currently in the impound and I'm not capable of getting it out and paying them on time. So I keep following up with them. Called about twice today. As humble as I am I spoke to the Reps with such respect. Majority like Latoya and the supervisor I spoke with earlier have been helpful and kind.

I purchased a vehicle and was financed through Westlake. Long story short I did not received what I purchased. I contacted Westlake and they pretty much said I was SOL and they couldn't help me. I hired an attorney, Westlake. We settled and bought the car back from me. I was refunded my downpayment plus all payments made etc... Thought the nightmare was over until I decided to refinance my house and had my credit ran. Westlake reported the acct. as a charge off and my credit rating dropped significantly.

I had my car repo'd this past January. I got it back by paying up to date. Why and what is this repo expense showing up now on my statement of $550? I do not understand this. It wasn't on there a month ago! Please explain!

I like to acknowledge the customer service agent name Simone. She was a blessing to talk to. Honestly I was a little upset at first from having a rough days She went out of her way answering every question with ease. She went the extra mile to help me not to mention she made me laugh too. It’s not often you get someone to do that so I’m very grateful. I’ll like to thank her from the bottom of my heart and to let her know keep up the good work Ms. Simone. Blessings to her and the little one.

I would first like to thank Westlake for helping me finance my car. Also for their staff good set of people always ready to answer any questions you have or to make adjustments to your bill, like today I was finally able to pay off my loan thanks to Ronald, a very cool and understanding person. He heard my story, and he was able to pull some strings and got me a good deal to finish paying off what I owed. I'm very satisfied with the way he handle it, and thanks again Ronald you deserve a raise.

This company is a joke! Worst service ever and talk about the interest rate, Outrageous!! They don't care about their customers. To them it's all about the money! Now if you're looking for another bank I recommend Santander Consumer USA, best of the best! People friendly and will do anything to keep and help their customers.

I called Westlake to make a payment and was offered a settlement of 2000 dollars if I came up with the money in three days. I was able to do so the money was sent via MoneyGram on Friday May 30 2018. Two weeks later I am Begging them to send the title and payoff letter confirmation. They keep telling me it's on its way in 48 hours and how it's been expedited to me since it’s way overdue. Today April 10th I am calling and both of their phones have been disconnected. The account holder Abdul have never gotten back to me. Also, still no settlement letter have been sent via DocuSign. I want my money back or my title please!!! THANK YOU!!!

I have never taken a loan with this company however they sent a repo company out to my house to take my car. I stopped the wrecker at midnight as it was pulling my car from the driveway. The driver had my VIN and address but someone else's name as the owner of the vehicle. Fortunately I had paid cash for the vehicle (a year ago) and had the title in my possession otherwise my car would have been taken.

Made every payment on time, when the issue that caused me to have to use these sharks with their double-digit interest rates was resolved, I refinanced - saved TWELVE points. I saw the payoff showed up on the 15th of March, called the 16th to get the timeline for the repayment of what the new finance company overpaid. I was told 7-14 business days to cut a check. Called back today, to check the progress, and now it is allegedly 21 business days, and my check won't get cut until April 13. I was lied to over and over and over again by various low-level call center people, passed back and forth from one fake "supervisor" to another, and finally told a manager would call me tomorrow (NEVER gonna happen). Never ever ever EVER do business with these people; they will screw you every which way they can. Now that I've vented, I'm off to file complaints with the Attorney General and the Arizona Department of Financial Institutions.

My wife and I bought a used car from a company that financed us through Westlake. A few days later, I got a call from a representative who barely spoke English for a survey of the buying experience. Then we got a letter in the mail saying that our insurance through Geico was about to expire and threatened to collect in full if not fully insured, we had insurance through Progressive not Geico, so the car was insured and the letter was insulting. Then to make the first payment, we had to call the company just to start making payments online in which they insisted on a debit payment in order to add their $5 fee on to it. Plus, the representative didn’t speak English very well. To top everything, 23% apr. WTH? It isn’t a credit card. Avoid Westlake if you can. They are a corrupt company that will fee you at every opportunity.

So, we have had our vehicle for a little over 15 months now, and my wife suggested we start making split payments to save on some of the interest. So we started doing it, however Westlake has a policy that no matter when you make your payment through ACH (routing and account number) it will not post until the next business day which means they get more of the payment to go to the interest than to the principal balance. Or you can make a payment with a debit card which they also charge for. So No Matter if you're making your payments on time or even early they are still cheating thousands of dollars out of people unknowingly. I can't wait to refinance through another company. I will gladly pay for that!

The representative was very professional and responsive to my questions and concerns. He took time to not only address my concerns, but offer options to fit my situation. I was very impressed with the service I received!

It all started in November of 2017 when I purchased a used vehicle from a car dealer in Chicago. This dealership wouldn't allow outside financing so I was stuck with Westlake. Needless to say it has been a bumpy ride so far. My family has been doing business with Chase since the beginning of time and I have never been harassed or treated so poorly as Westlake has treated me. Now the current dilemma, I just received a letter from them (3-26-2018) that states my current insurance policy expires on 4-19-18. And they require "evidence" of insurance within 10 days of this letter or they will default on my loan.

Someone called me to verify the loan and address. I told them don't send to street address, send PO box only. They sent to street and mail returned. Got no first statement. When I called they said pay by phone, but didn't want to give me my account number. I finally convinced them that I would not pay without an account number. Made the first payment. The 2nd payment I sent by mail on the day it was due. The very next day I got 5 robocalls about the past due. ONE DAY! Then I got 2 more early the next morning. FINALLY I got a human call - with a person rambling on - I couldn't understand a word she said AND she was from the US - Texas.

I purchased my car in October 2015. I was making payments on time but then ran into some financial problems. My wife stopped working and I was paying all the bills myself. Westlake Financial was very nice about deferring payments for me. They do call as soon as the payment is due which is unappreciated. When they did the deferment they charged me $50 and then told me my payment would be moved to the back of the loan. I had three such incidences. My maturity date started out as November 2017. With the three deferments that put my new maturity date at February 2018 I made my payments mostly on time.

I called this company to get a payoff on my loan. The agent on the phone didn't say the figure was for one day. I mailed out bank check same day and now company says I still owe them money and won't release the title.

I was in financial strains and between jobs they were very understanding and willing to work with me to get everything straight and keep me in my vehicle and on track. Thanks to Westlake. I still have my vehicle and my life is better.

I got an auto loan from this company a year ago. Come to find out they never had the title to the car so I stopped paying. Now here it is a whole year later they're telling me they have the title but I have to pay for the title transfer which I felt it's their fault I never had the title in the first place. I emailed their customer service a month ago and still no reply. This is by far the worse company I've ever dealt with. I told them if they paid for the title transfer then I would start making payments again. So at the end of the day I'm stuck with bad credit report.

My experience with customer service at Westlake Financial was very pleasant. When I called, I got in touch with a customer service rep. In less than 2 minutes. Ms. ** was very professional and very informative as to what options I had to best handle my situation. As Ms. ** was assisting me, she was very nice and she made me feel like she wanted to help me solve my issue. Ms. ** satisfactorily resolved my matters in less than 10 minutes. Time is what a lot of busy people don’t have. I feel she understands that. Gets to the point and then she executed a solution. Great job Ms. ** at Westlake Financial, thank you for your business and time!

HORRIBLE HORRIBLE COMPANY!!! They took my car payment twice then lied to me about sending it back to my bank account. They took the double payment February 23rd and it's March 2nd and I still haven't gotten my money back. The entire time they were telling me it was going to go back to my bank account. Only for me to call today & wait on hold for 40 minutes to be told they sent a check standard mail on the 27th and I should expect it in 7-10 business days. No apologies, no communication and nothing but lies until I demanded answers today.

My representative was Mr. **. He was awesome. I requested an extension and he educated me on how that would affect my loan and suggested a change in my payment date instead. I really appreciate it. Him educating me and helping me make the best decision based upon my situation.

I hope the CEO reads this if not I will make sure he gets a letter. I understand there is certain method to every situation and the customer service or the bank should have all the proper sources or resources as well as proper training as to what or how to help your Westlake Financial customers/client. Our backstory, my BF John ** got his car repossessed, he has a loan with your bank. Yes it is his fault but he and I (girlfriend) his support, acted as fast as we could. Saturday 2/24/18 his car was taken in the morning. We called around noon to pay his car and late fees. Granted the representative couldn’t tell us anything about the car or where it is so we waited until Monday.

CAUTION!!! AVOID AT ALL COSTS!!! During a time when we were financially (and credit wise) struggling, our van died. We had to have another vehicle, so we went to a "we finance everyone" kind of place. First mistake - engine died a year and a half later. We still owed a good bit on the loan. We borrowed $ to replace the engine. We NEVER had any late payments during the course of the loan with Westlake. They would call you before your due date to ask for your payment. Harassed constantly if you didn't make payment on the due date.

I have received 10 phone calls in ONE day! My account is not past due. One representative claimed it was a reminder called about our payment for March. A MONTH AWAY! Then another was to tell me that there was a glitch and that our payment has posted and the system didn’t catch it. 10 phone calls is not justified. Automated or not. It’s harassment. I have put a cease and desist and if they call again I will be contacting a lawyer. And we will be looking into refinancing.

I never realized my interest rate was this high, I know shame on me. I was told by one person that I could have someone take over the payment on my car and have it transferred into their name. After waiting a week for the paperwork I called and was told they don't refinance the same car even if it's for a different buyer. My payment was 3 days late (within the grace period) and I will receive at least 4 calls before 11am. I told them I cannot answer the phone I'm at work just leave a message but they refuse to do that. I'm looking to have my credit union refinance the car for a lot less interested rate.

They lost my check. They state that they process every payment the moment it is received. However they did offer to take my electronic payment for extra 5 dollars and will cancel check when received. I said no I will resend another check certified mail. To which I was told they don't accept. Seems fishy to me. But I will wait and see for I am sending payment again with tracking number. Wondering if they are trying to screw people over to make more profit.

I have been waiting for more than six weeks for Westlake to provide the insurance company the appropriate paperwork to settle a gap claim. Each week, I have been told the claim will be paid within a few days. Now Westlake is asking for a payment on a salvaged vehicle. I strongly believe that they are not giving the paperwork to the insurance company because they want extra money from me. In the meantime, daily interest charges are piling up. By not giving the insurance company the paperwork and refusing to cooperate, Westlake is causing the balance to increase each day. That means more money for them. They have no intention of giving the insurance company the necessary paperwork because they want to make as much money as they can. Don't waste your time calling to try to get answers to questions because five people will give you five different answers if you are lucky enough to speak to a live person.

Calling in / when you get repoed. They have been helpful and willing to work with my situation changes (work changes aka being poor at times) and their customer service is actually AMAZING. Felipe ** helped me recently and told me things I didnt know to help me get back on my feet. They do repo fast though. Even though I'm struggling they have been very kind and helpful every time. Felipe was the best!

I recently had my car repo'd after having been told that I didn't make a payment in two months. However, after being told it was a mistake and I did pay (I have auto-pay), they apologized, but had to go through the release steps as everyone else. I was originally told my car was to be released in 24-48 hours. I am waiting on day 3 now, and since I have to set an appointment to receive my car from the impound lot, it will take 4-5 days to get it.

I always paid my loan using one account at Wells Fargo. One day, at work, I get a call from Westlake Financial saying my payment doesn't go through, because Westlake couldn't find my bank account. I was shocked!! They found it all the other times!! I asked what to do, and was told to wait on the letter they'd sent me. I never got any letter, and I can't get calls at work. On Friday, my kids and I go to get into the car, and some guy had it up on a tow truck. It was being repossessed!!! I called Westlake, and was told to go to MoneyGram, and send $x by Express Pay. I got a ride to Wal-Mart, paid the amount they wanted, got the receipt, called them back within 15 minutes. Then, they say it's going to take 2-3 working days to get the car back.

I returned a call from Westlake and had the pleasure of speaking with Andrea **. My car note was due on 2/5, but I was not going to be able to pay until 2/15. Andrea advised me that I was eligible for a one time due date change to any date because the 6-20th of the month, and if approved would bring my account current. I asked to change my due date to the 15th of the month, and the change was approved. I just wanted to commend Andrea for her wonderful customer service and willingness to help.

I have attempted to contact Westlake on several occasions. I sent them a check that was to be applied towards my principal payment (as noted on the check). Not only did they not do this, they have blocked my ability to pay my bill online and they are refusing to acknowledge my several emails I have sent in regards to their error. I had to send them my final payment through snail mail because they want to make things so difficult. In other words, my car could have been paid off to this date if I hadn’t had to mail my check. I had to mail a check because they won’t allow me to pay online. They won’t allow me to pay online because I expected my prior check to go specifically towards my principal balance and I called them out on this.

Westlake Financial institution is a great bank to work with. I have been with the bank for two years, and had no problems. They provide me a way to have a great quality of life, and monthly payments to meet my daily needs. They provide me easy monthly payments; whereas a person should not be late on their payments. I would recommend Westlake Financial, to anyone who is trying to finance or buy a home. Great bank.

This is a shady company in cahoots with shady used car dealers. I took out a car loan, canceled it because I found out they were charging me $240 a month interest (25% a month!) Instead of removing the lien from the car they left it since they were in cahoots with the shady used car dealer who held my car hostage and wouldn't remove the lien so my friend who owned the car had to sell the car to the dealer for an extremely.low price since he couldn't sell it to anyone else because of the lien. Now, look at the rest of the complaints here. The company only says they are so very sorry people are having problems and to get in touch with them so they can resolve. This is a phony statement. They know damn well they caused all of these problems. They just say they'll be helpful just to look good on this page. Stay away from them! Far away!

Just wanted to say what great help the customer service department was to me. I have been very sick (5 weeks to be exact) and have not been able to work. I was asking for a split payment so I had a chance to gather the money to make my payment, but the young lady that assisted me went above and beyond and moved this month's payment to the end of my loan. What a Godsend this company is! If I am ever in need of a loan again without fail I will come back to Westlake Financial!

I have been in contact with this company for the past two months trying to get a copy of my father’s loan agreement. I have power of attorney and suspect that there has been fraud on his loan application and have been requesting a copy of the loan agreement be emailed to me and keep getting the runaround that they have a problem internally with their server and can’t email me an attachment. I have spoken with numerous customer service agents and they all have assured me that the contract has been mailed to my address and as of this day I have yet to receive.

I purchased a car in August 2015, in September 2017 the car was damaged by the town that I live in and I contacted Westlake Financial to have a payoff quote and end my dealings with the company. I had had terrible experiences with this company in the past. They had continuously process my payments late even though I was trying to process my payments through customer service. Upon receiving a payoff quote I was told that the balance of my account if there was any would be credited in the form of a refund. 2 of the vehicle warranty that I had purchased I made a payment that was posted on September 4th for the payoff amount quoted to me of $3,771. The balance that was left on the account I was told would be $500 which would be credited due to the fact that I had a vehicle warranty that was supposed to be refunded because the car was no longer operational.

Back in November I requested Deferment, because of the hurricane that hit my area here in Broward County Florida. Ever since that day I have had nothing but issues with this company. First they never submitted it, and I spent many phone calls with them telling me they did. Fast forward to today, I receive a letter telling me that I am 45 days past due, on a deferment that I requested months. This is a negative remark on my credit report, and they are also talking about repossession? Really because they caused me to be 45 days past due because it apparently takes 2 months to process a deferment. The same deferment I requested from them, I also requested from my other car loan people, and it was done within TEN minutes of the phone conversation. I cannot with these people, and to top it off, Marlon ** wants to argue with me instead of listening to me the customer, with the issue caused by them!

On Tuesday, January 23, 2018 I had the opportunity to speak with Michael in the Customer Service Dept. He was wonderful. Tone of service was excellent. Knew what questions to ask me when I described why I was calling & got everything taken care of. I feel that he & Westlake Financial should be commended.

Do not use this company. Check to make 100% sure you will never have a loan through them. We made two months payment on Jan 8, 2018. Received confirmation number and went about our business. This morning, our truck was stolen from our home with our wallet inside. We call the police and they tell us it was reported last night. We call Westlake Financial. They tell us the payment was not paid. We confirm we had paid the bill for two months on Jan 8th- and received the confirmation number which is in said stolen truck. The woman tells us we should have an email confirmation. We do not. We have never received an email from this company. Turns out they put our email address in completely wrong- like basically made one up.

After I was told that my December payment was rolled to the end of the loan and I paid a payment this month, I woke up this morning to my car missing. I called Westlake and was told that I was over a month late and that they had tried to call me. I have received no voicemails and explained to them that I cannot answer the phone while I am at work. They claimed they left a message on the 17th but I never got one. They then told me that I had to pay basically more than what is left on the loan in order to get my car back.

I have paid every bill on time with Westlake and recently fell upon hard times. This would be the first payment I ever had to make an accommodation for. I was told a WEEK ago that I was eligible for an extension for this one payment. I got a call today saying the policy has changed and not only can it not be extended, but the option wasn't available on the day it was offered. NOWHERE on the website does it say any of this. Extensions are still offered. They say just call. The rep was able to read the notes back to me and everything and still could do nothing. I get a call today saying my account is past due and I have until the 10th to pay. I was RELYING on this until I can catch up next month. Awful service. Will be seeing what I can do legally. If a policy is changed, communicate it!!! You call quick as hell when money is owed. Awful, nonunderstanding company. Wish I was able to go through someone else.

Between Corrina and Ryan ** on 1/20/18, I received more information from them than I have from all of my previous phone calls. They were very personal and professional at the same time, which is very hard to find in a company/division as yours. I had to rate their performance, because they deserve to know how well that they are doing. Get more like them please!!

Westlake Financial group and associates solely are the most unethical, habitual fabricating, unsympathetic body of employees I’ve ever embarked upon my whole living life. They have repeatedly harassed, haggled, and threatened me with phone calls for late payments that I had to seek legal counsel for it to stop, for it was ascerbating my condition. Prior upon taken the loan out my health had taken a nose dive and I’ve been in battle with a terminal Illness.

I got ahold of westlake and they said they realize it was a mistake on their part and are working on getting it cleared up.

Thank very much for assisting and taking the time to explain my options in making my car payment arrangement where I am able to be current with my payment. Talking to Mr. ** and getting different option explain to me was so helpful. Mr. ** was very remorseful for the reasons I gave him in regards of me being late with my payment and my situation. He showed compassion and care to take good care of the customers. I am greatly appreciative of his time and effort for helping me 100%. Thank you again Mr. ** and Happy New Year.

Westlake Financial has been very good to deal with. I ran into financial difficulties recently and Courtney was willing to work with me to get back on track. She was extremely nice and easy to discuss my options with. If I ever need vehicle financing again, I would be happy to use them again.

Although there have been many times where I have encountered some agents who have a don't care attitude, the agents I have dealt with like, Miss Mary **, make me feel grateful to have Westlake as my Loan Provider. She and her supervisor seriously helped me out with my payment situation, especially since I'm on a fixed income. Thanks so much Miss Mary for your patience and understanding and going that extra mile to help me! I appreciate you wholeheartedly!

I didn't have a problem with paying the final charges on the van I purchased after it was repo (taken). However, I only owed about 4500.00 on the vehicle. The first garnishment started almost 2 years ago. They have taken over 9996.83 and still will not stop this garnishment. This is more than double what they said I owed. How is this right for the company to just keep taking my money every week.

Easy to deal with. Excellent personal customer service. Called and spoke with Ernest. He quickly addressed my payment issue and offered a resolution. He was very friendly, personable and knowledgeable. His personality made the call very pleasant. I hope if I need to call again that I reach someone like Ernest.

I was set up on autopay... Received a call on the same day my ACH was to come out my account talking about, "You have to make a payment." I said, "Ma'am I have autopay. Why are you calling me..." She said, "To get your payment." "Ma'am autopay means you will auto get payment & I have 100% on time payments." Because of the harassment my ACH was cancelled putting my account in jeopardy. They took 2 payments the same day & charged me an extra $20. This company is terrible & I will NEVER refer them to anyone... Absolute terrible customer service. How do you harass someone with 100% on time payments???

Always being locked out of my account every month never fails then they wonder why I called so mad. My name is legally on the contract I should be able to access my account using my own personal email not the primary as we had a very bad falling out and have absolute contact. How is it you will call me if he’s delinquent on his payment but you won't allow me to access my own account. Correct me if I’m wrong but isnt customer service’s job to help and allow you to access your account. I was told today to make a new email address and register again. I tried still same message to contact customer service. What's the point they can't help me anyway. I do not know if this is how you treat all your clients or if it’s just me. So far from all the reviews it’s just me having this problem. I am currently in contact with a attorney as I see this as unfit and unprofessional and also against my legal right as a cosigner.

It was a pleasant surprise to deal with a polite and professional customer service rep. That's the way all customer service reps should treat their customers. I felt good after talking to him and got my problem solved and my account up to date.

We have had our car for almost 18 months and have had no problems with Westlake at all. They have never given us any trouble and have always helped us when we were having financial issues, like we currently are. Customer service is always so friendly and helpful and understanding. They treat us like they care about our situation. Thank you to Westlake and the representative who went above and beyond to help us and relieve so much stress during this holiday season!!

I've been having a hard time with making my payments. Lost of income, health, and extreme car repairs placed me in a bind. My car was repo and I didn't get any sleep the night of the repo. I called Westlake the very next morning and spoke with Byran ** in customer service. He was a big help and added a smile to my face. I've read others comments about Westlake, but I can honestly say Mr. ** done his best to work with me. Thank you so much Byran **!

I purchased a 2004 Cadillac SRX from Westlake... Replaced the engine, paid on time and late... Got behind then caught up. Was repoed one time. Paid that. Car was rear-end and my insurance I thought paid it off. I was never contacted by Westlake about a balance owed. Instead the account was charged off and tax lien was placed on my credit report. 3 yrs later I called. They still have all of my info. I asked why I was never contacted about the balance, the reason was, "It was an old account, your insurance company dropped the ball."

I had one more payment left. Had the truck for 5 years with very high interest. They took it over $716.00 and refused to let me pay to get it back because the loan contract was expired. DO NOT... DO NOT GET A LOAN FROM THEM.

This young lady was truly remarkable and deserves a big thumbs up for her customer service skills. Thank you Autumn for being kind and compassionate but also staying within the guidelines of your companies policy on helping an account holder such as myself during a difficult time of financial hardship. Sometimes as customer service reps we forget that we could easily be the person on the other end of the phone and if truth be told a lot of times we are that person on the other end of the phone in our personal lives outside of work. You used your own personal experience with my employer (One of the mobile taxi companies) to assess the situation and at the same time solve my problem. Thank you so much for being the agent that I had the pleasure of speaking with today. I wish that every company out there that has a call center/customer service department had an "Autumn **" on their team!!!

Westlake Financial repossessed my truck for 37.00! It is the week of Thanksgiving, my daughter is standing outside in the cold waiting for us to pick her up & we are on the phone with Westlake Financial being repossessed for 37.00! The "department" lead only responds with, "it is not about the amount". It is all about the amount! This company does not deserve to be in business and there has to be some type of legal action against them.

Lateef ** was the best representative I have yet had on the phone. Very helpful, very patient and very polite. Westlake Financial should consider giving Lateef ** a bigger bonus for the upcoming holiday, also should have more people in the office like him. Thank you, Lateef!! Best Wishes!

I called this afternoon about my payment options regarding my newly purchased car and the lady on the phone named Pierina (IDK if I spelled it right) was extremely helpful to me. I was highly satisfied. She was very polite and she speaks clearly and everything was explained in an easiest way to understand. In addition, she set me up an account and sent me a document for the automated billing (in which I think is the most convenient way to make a payment because there is no additional fee). So, I don't have to worry about the extra charges if I use another payment option. Terrific job! Keep it up!

Have been trying to retrieve my personal property from Sterling Asset Recovery for more than a week. Finally called Westgate to ask what to do to get my things back. After a number please hold 6 to be exact Anthony ** took over and made it happen, can't say enough good things about this young man, he should be the example on how to conduct customer service. Thank you Anthony. Great job.

Felipe ** was very understanding to my situation. I felt heard and supported by Felipe. He did his research to find me the best program to help me stay accountable to my account and again to stay with my vehicle. Very friendly and I really appreciated him understanding me as a person not just as a number or dollar sign. Westlake Financial has. Great team member when it comes to Felipe **. Thank you.

Regardless of the life turn that brought us to Westlake (mine was a 17 year marriage where I stayed home with the kids and well he obviously destroyed my credit) either way, we deserve common courtesies. Let's put aside the 23% eye gouging interest rate for a minute. Here's what to expect after you've written your name in blood. Now this review is from the view of a 4 year patron with not 1 and I mean not a single late payment ever!!!

Very helpful and understanding on behalf of Carmen **. She really went above and beyond trying to help me get my car back in my possession. Truly appreciate everything she did. Took the time to hear me and understand my situation and actually gave me real possible solutions. Great job Carmen!

After getting my truck repossessed I paid out everything I owe. I still can't pick up my truck because their stupid system is taking more than TWO weeks, because their system takes time. They said 2 business days and this is over 2 weeks now. I recorded all my 120 calls I made, supervisors saying is done when is not, and then good luck getting a hold on them again. Really BAD company, will not recommend this not even to my enemies. Stay away from this and find something else.

I called to make a late payment and was transferred 3 times to the correct department. The third representative, Samantha **, was very upbeat. She went to the point, to collect the payment. Only asked me once the reason the payment was late. She was professional, courteous, and had a great positive attitude.

After being behind $69 they repossessed my vehicle. At 5:30 this morning with no letters, phone call, etc. I made a payment arrangement for my vehicle and they still came and picked it up. I have lost all trust. They charged me $400 tow fee on top of my $69 I made an arrangement for. They had taken advantage of me. DO NOT WORK WITH THIS BANK. I WILL SEEK LEGAL ACTION.

This company has the absolute best customer service I have encountered in a long time! Ivan ** has been so pleasant understanding and honest that I would recommend the company to anyone needing their services!

I recently just got my car repossessed and I was freaking out and how to get my car back. I called and Ryan was the one who took my case, he clearly and calmly stated everything I needed to do very smoothly. He was amazing and I look forward to be working with him If I have any questions about my car payments. Thank you, Ryan.

I really enjoyed the experience I had. I was behind on my payments at the time and was feeling really frustrated and that there was no hope in getting caught up. Oscar was very patient, empathetic, and helpful. He was also very reassuring... which made me feel confident in his abilities to help me to resolve my issue.

This bank has to be watched closely. They made a van payment disappear without any calls or warning at all. The repo man came and got our van. We got it back after a two week battle with this ** bank and lot of fees later. This bank is a piece of **. Do not deal with them. If you do watch them closely.

I have had a car loan with this company for approx. 3 years. From its inception, I set up automatic payments with my Credit Union. I have not missed one payment. Tonight, 7:35pm, I received a phone call from this outfit telling me they have not received this month's payment. It so happens that the payment date this month fell on the weekend; neither Westlake NOR my Credit Union operate on a weekend... Therefore, although the automatic payment WAS made today, Monday, by my Credit Union and will probably reach Westlake tomorrow, Tuesday, they are calling me as though I'm some kind of crook trying to get away without making my car payment?? This is the second such incident with this outfit.

The customer representative on this call was very knowledgeable on information I needed. She covered it very well and went above and beyond. Customer service like that is absolutely the way to keep us happy and want to do business again.