Western Union Reviews

I transferred money to my home country. I use debit card for immediate transfer but it's take more than 4 days. When I call to customer service they can not respond properly and say it's on pending. When I say to cancel transaction then they answer like this is not in Western Union hand, it's on receiver bank hand so I recommend to everyone that don't use Western Union application.

I've sent my son money several times but this time even though they've taken the money from my account, it's not available for 2 hours! I call and can't understand a word what the person is saying! This company needs to get it together! $70 fee to send money??? Ridiculous....

Three nearest locations visited. One does not exist for years, one closed, one is at the wrong address and directions are wrong. It seems much easier to send money than to receive. Crooks! They do not care for people. They only care for people's greens.

Western Union sucks. They made me call 10 times for a money transfer. Had to call source bank and destination bank multiple times. Even had to go receiver bank physically. Still money was not transferred. Pathetic service. Pathetic process. Won't recommend.

I was sending money to my daughter in college they red flag every single person‘s account on Western Union as told me by the supervisor and the person talking to until they can prove it is not a scam artist sending the money even though the person sending it is in their computer with the name address and the people that they’re sending it to is in their computer. They will red flag it and stop all money transactions until they can figure it out, now my daughter is overdue for her books, her food, her expenses and we can’t do anything about it except send more money from some place else. I would never recommend this place. Do not go there.

I tried to do a money transfer overseas to my friend's daughter. I had transferred money to her many times. It was flagged as fraud and cancelled. I spent over two hours on the phone trying to talk to someone that could tell me why it was flagged. No one could tell me. They just keep saying the same thing over and over again.

I used Western Union for over 10 years but today I found out they were cheating me with conversion rates. I went to check MoneyGram and they converted 250$ to a much higher rate than WU. My father was able to receive a lot more money than before. Never again with Western Union.

WU is famous between scammers and thieves. So many scams taking place on Western Union that they fail to investigate. I have been a client for many years. Uploaded my documents. They verified me.. THEN all of sudden when I was sending funds to FAMILY (not scammer or third party) they investigated me like if I was a criminal. WHERE DID YOU GET THIS MONEY? WHY ARE YOU SENDING THE MONEY? WHO ARE YOU SENDING THE MONEY TO? WHY DOES HE NEED IT?

I had to get my money orders refunded to me, it was 15 dollars per money order and once I got the refund checks- nobody would cash them- not even my bank, I had to pay a check cashing place 33.50 per check- I lost 200 dollars of my own money trying to get refunded from an unused money orders- I will not be using this company again.

I been using Western Union for years. l never see so much disregard. l try to send three times money to a family, they ask me to ask the receiver to call. He did. They left him on the phone almost 1h to wait. I call as the sender 3 and 4 times they ask me again for the receiver to call. Nothing was solve. It been 3 days now. They cancel my first transaction, the second one is a refund l still don't have. The third one on hold and gonna drop again. Shameful.

I was using Western Union for a couple of years with no problem and then just recently, the money transfer failed and my money was refunded. Now they say they actually sent the money to my recipient and refunded my money as well... and they expect me to pay them $651 for THEIR glitch!!!! Now they are harassing me with emails, letters and phone calls daily!! Do not use this deceitful terrible company. From now on, I will pay the higher rate and go directly with my personal bank. Western Union is a bunch of idiots and scammers!

I had money sent to my bank, but I never received it. WU told the sender I had to call. I call and was told to call my bank. My bank didn't receive it, and told me to call WU. They said it shows that my bank received it. Then I'm told the only person they can deal with is the sender. Then they told me it might take up to 72 hours to receive it. I told them it was an emergency. All I was told was they were sorry this happened and they understood my frustration. No they didn't, and all I got was the runaround. This was the 2nd time I've had a problem with them.

I have used this company many times but never again. Even though they had records of many transactions, when I had an emergency situation in another country and needed to send $2175 for surgery they flagged it and after answering their questions they still refused to send it. Don't use this company. Use Remitly or other companies.

So, I'm doing business with a web developer in Pakistan and send him three transfers through Western Union. He received one transfer and they canceled the other two. When I called their support number, they told me the receiver had reached his limit. I asked what the limit was and the rep told me he didn't know. How can I do business like this. I am going to work on transferring money through World Remit. Western Union is a horrible company to do business with. That's why they only have a 1.6 out of five star review. Horrible company. Horrible service. I hope they go out of business.

My experience with Western Union was extremely disappointing. I sent $1500 to a recipient in the USA, only to find out that they could not access the full amount at multiple locations in Los Angeles, Miami, and New Jersey. When I requested a refund, they initially insisted I could only get it from the Florida location where I made the deposit, despite me being in Massachusetts at the time. It took numerous frustrating phone calls to change this. Western Union's response was unhelpful, stating they have no control over their locations. This lack of accountability and misleading information make Western Union an unreliable choice for financial transactions, and I strongly recommend exploring alternative options.

I was sending money fine for over a year to multiple people then all of a sudden it wouldn’t let me send money anymore. I will go all the way through the process and at the end it would say error. I called customer service twice. They read the standard troubleshooting items. They told me to delete the app and reinstall it which I did, they told me to try and send it to a different person, which I did. They told me twice that I cannot send money and I ask why and they can’t give me an answer twice. I went to a supervisor. All they can tell me is that I can’t send money which makes no sense. I’ve never been arrested. I’m in my 60s, don’t have any credit problems, perfect credit score and they just can’t give me an answer so now I have to send money through MONEYGRAM.

Horrible experience. Multiple calls to solve any problem they usually create. Overseas agents with poor understanding of they are doing. Repeating same boring phrases they are taught to say. Expect 1 hour of wait if you call. Avoid them and use alternative.

Can’t login and they want me to call. When I do they say they can’t help me so it’s a back and forth and my friends and family can’t receive their money. Smh. Now I have to go to a store to send money. Smh.

I went to Western Union to pick up money I had been sent by a family member. The whole experience of withdrawing money is terrible. It took too much time. They asked so many questions. They even asked me where I was born!! I was surprised and offended by this question!! Do Not use Western Union!!

Customer service rep was from Philippines and cannot speak English. So basically she was not able to help. Nothing was resolved. So it was a waste of time. There was no resolution at all and I was not able to understand anything.

I had problems with W.U.'s online. Called customer service. Lady that answered phone spoke terrible English. Asked for someone who spoke better English, and she was back trying to talk to me. Too many other ways to resolve this problem. I'll go somewhere else. Looks as if W.U. does not care about its own customers. Hopefully you will go out of business.

I would rate minus stars if I could. They let people send any amount but they won't let receiver pickup more than $300. Customer service is completely funny, telling you there is nothing they can do to help. Sender is still trying to get his money back. Stay away from them if you don't want to get a headache.

A few days ago, I wired money to a friend in Australia, who is a recent political refugee and not fluent in English. Because Western Union's "system" was down, I was forced to visit their outlet four times in two days before being able to wire money. Then I went on the WU website to see where he might pick up his money, and sent him two addresses.

I use Western Union every month for years, my vehicle broke down so I tried to send the money online, I got a person I could barely understand, he asked me for billing information, I never heard of that and asked him what billing information, I never heard of it nor don't see that on the Western Union computer either. I have no issues with race but as an English speaking country we need someone we can understand or is customer service in another country, it was very annoying, and I'll use Moneygram from here on in.

We tried to send money and Western Union did not do the money in minutes. We have waited 5 days to find out that they can't release the money because Western Union had a processing error. Now, they said they will refund us everything, however the person who needed life saving prescription has not received the money for the RX. I am sadly disappointed. Don't use this horrible service because they don't care about people!

After reading others' reviews and complaints in Western Union I’m shocked they are still able to do business. So after using WU for many years to send my mother money I sent her 3500 to get my brother out of jail. She picked up the money fine but when she tried to send me money for my birthday WU had my name blocked from ever using their services again. I called but no answer was given to me. So all I can assume is they thought me sending my mother a large sum of money was suspicious but yet people do it daily. They are a joke and I use Cash App now and I would recommend everyone do the same.

My experience was a headache. When you're sending money online with your debit card if it's declined stop giving out tracking numbers thinking our bank paid it when they didn't. It will stop making people argue about a transaction that was declined. OK thank you.

I send 5000 to my son to Australia and my son was too sick to go pick up the money. After few months he went to pick up the money with his ID and Password and with the information and confirmation number. They say it's too long. So I was the one to send I still can’t get my 5000 back. And two months ago I made at Walmart a 3 money order. I went back with the money ordered and the receipts. I still haven’t be able to cash back my 2500.00 money order. That’s 5 yrs ago.

They asked for verification of identification then these third-party companies asking how is that person related to you? That ain’t none of their business and they might as well close business because don’t want you pressing them for their business especially when your business needs our money. These third party take hours before they even understand what we’re are saying. They waste your time.

My mom is trying to send money from the Philippines to me in the US. The amount was around $3000. Surprisingly, there was no Western Union store in my area which is so disappointing. I live in charlotte, NC and there was no WU store? Instead they have access points inside groceries. What is more painful is that these access points don't dispense money more than $1000. They can accept up to $9,999 but not dispense or release money up to that amount. So ridiculous, right? I tried 7 times collecting the money sent by my mom. I had to call western union 5 times. I have visited 3 access point sites but at the end of all these, I was not able to get the money. I had complete documentation with me and for reasons they don't want to explain, the money could not be released. My mom had to go back to WU in the Philippines and resend the money but now through my bank account. They did not refund the first charge of $40 and instead charged my mom additional $10. I will never ever use western union again.

First, I need to say, that at 54 years-of-age, I have always been taught that Western Union was the most solid, safe way to send and receive money domestically as well as internationally. NEVER will I recommend this company to a soul again. My original money sent to Mexico was not able to be picked up by the recipient after a 4-day runaround, requiring me to spend the same amount of money through another online company. The original transaction was May 12, 2023. The refund was approved May 16th. Now June 27th and still no refund received after many calls with no results, sending ridiculously detailed bank information, and last communication being told it would be another 15 days!

I sent money to Bryan Texas. This was the second time the employee couldn’t work the machine. My ex-wife had the 10 digit number and her Id. This the second time in Bryan. This also happen to me in Virginia. The receiver had the same info but the employee couldn’t follow through. Both of these people were on foot. I’ve used this company close to 15 years. Thousands of dollars. I will never use your service again and I also recommend no one else uses it. They apparently never send any to teach them to use the machines. DO Not USE THIS COMPANY!!!!

My experience today, was unacceptable I will never use Western Union again. Way too many invasive questions after transaction has been made. Making profiles before allowing recipient to claim sent monies! Unacceptable! NEVER AGAIN! DETAILED QUESTIONS ASKING DID SOMEONE ELSE BESIDES SAID RECIPIENT ASK FOR THIS TRANSFER? Etc.

I have been using Western Union’s online app to send money to Sierra Leone, West Africa for more than a decade. I recently noticed that Western Union made several unauthorized withdrawals from my debit card account in quick succession that totaled more than $2,600. I immediately called their customer service department about the obvious fraud and spoke to a representative who was both rude and unhelpful. Western Union is still refusing to return these funds. I am extremely disappointed in the company’s conduct. Their online app is not safe to use to conduct transactions.

Whenever I use the WU website to transfer money, it is always a frustrating experience. I log in and as I continue with my transaction, I get asked to log in again and my input disappears. So I have to re-enter my input after logging in again. Then as I go along and ask for using my reward points, I get asked to log in again. Okay, log in again. Then as I go along things get changed. The dollar amount gets changed to a previous transfer amount, and/or the recipient get changed to a previous person, and/or the reward points are not awarded, etc. It's never easy and phone customer service is usually lacking. Once in a while you get a good customer service agent. So far, no problems with the recipient receiving the money.

Never trust WU as a source for your money transfer. After being with them for many years, after series of incidents with me and for my friends I'm writing this. Once they have your money they will take ages to transfer. If we question why there is a delay they will say same reason again and again for days and if we question them the same, their counter question is "haven't you read terms and conditions. Not all transfers will be successful".

For over a year now I send money to my wife in the Philippines. Suddenly one day I see my transaction did not go through. So I canceled it immediately. I made the mistake Of trying it two more times and canceling it and later the money was withdraw from my account. Even though I canceled it they still took the money and then said 7 to ten days to give it back. Could not get a reason why the money did not go through. Use Remitly, if the bank challenges it for "security" reasons Remitly lets you know unlike WU.

My daughter lost her wallet and was stuck in a town 3 hours away with no gas. I tried to wire money to her via Western Union but after five phone calls and two in-person visits, the Western Union branch on the other end refused to give her the funds. Even though I followed Western Union's instructions to the letter and even though they said everything was set up correctly, they wouldn't release the funds on the other end. First they said that she needed ID when I specifically set up the transfer with a security question and no ID needed since she lost her wallet. I did it exactly as the phone and desk agent both said. Then they said that my tracking number was not valid, even though I had a receipt and the phone agent told me that everything was good to go.

This is how W.U. operates. I'm trying to buy something from India. I'm not sure why W.U. is so concerned if a vendor rips me off for 80 bucks but, here's what happened. W.U. consistently rejected the bank information from several Indian vendors BUT they refused to tell me why. Customer Service informed me that they could not discuss why they were blocking payment, blaming W.U. 'corporate policy'. Well, if it's your policy to disclose nothing to the sender even as you block the send, then why bother have a customer service department in the first place. Stupid company.

They are liars. Customer service reps liars. Supervisors are Liars as well. They took money Friday, limbo through the weekend. But had it Monday. Still won't release until the 4 full days even tho supervisor said avail Tuesday not Wed. Liars. Never use again.

WARNING !!! ... Sent money twice to my gf in the Philippines, so I go to do another transfer with Western Union. They have me send a card to her with the tracking number so she thinks she's receiving the money. Then I get a phone call that they want additional information and then they declined it. So if you think you're going to get money sent to the Philippines or an overseas country. Think again! Never again will I use Western Union! Never! There's other ways of sending money.

WU charges higher fees for using debit/credit cards BUT your transfers are instantly processed. If you use your bank account transfer, they tell you 0-4 days, but that actually means M-F business days. They say there are more checks and balances to take the money from your account and even when the funds are deposited into WU's account, they say there are 3 more verification steps. It has now been 7 days, and the transfer says it will take 5 more hours. They drafted the money out of my account 48 hours ago. It is just structured for you to pay more in fees to WU to transfer the funds. Ridiculous. Call the SEC because this is crazy.

I sent money through Western Union from their third party participants!!! My money was never received so I called WU to report it. They told me they will research and get back to me but they never did. I called again and their agent told me they sent the money to a different bank rather to the bank I told them to send it!!! I asked for my money back and the manager refused to listen to reason!! I honestly believe that they plan to take people's money fraudulently for their own pockets!!! Why does WU have third party agencies? To collect people's money and channel it into their own pockets!!!!

This is worst platform ever. Holding my money for more than 10 days now. I sent money to my girlfriend who needed to go for medical checkup and 7 days later they send a message saying error with names and next message is I am being refunded. It’s been 7 business days. I haven’t received my refund or anything. I call. No one picks up. Thieves.

Sent money to my nephew exactly as I do every month and when he was not able to retrieve it WU told me there had been a mistake on the receiving end and although the money was in the system it was marked as “retrieved”. They gave me the runaround for a couple of days if different information they wanted from me and the receiver. I still haven’t heard back from them and I’ve contacted them by phone over 8 different times and each time they just want more information or tell me something totally different like “We can’t access your account. Call back in 10 minutes.” So unprofessional. I’m assuming my money is gone now.

I am fed the ** up with this new change with Western Union. I wish they go back to the old payment method. The new system makes something so simple hard! All I’m trying to do is pay my bill and it’s becoming overwhelming and a big ** problem. I been trying to pay my gas bill since last month, Online won’t accept my banking information I try to go to a third party store they keep telling me call Western Union, Western Union keep telling me Southern Connecticut Gas don’t exist what the **. Then when I don’t pay my bill it’s a ** problem. Then they keep asking me what’s the code city??? I ask them to explain to my what is a code city is and they can’t!!!! I asked is it a area code or a zip code they said no so at this point I’m over it big time

Worst business ever. If you are here looking for reviews do yourself a favor and don’t spend time or money with them. They will take your money and time away. They will not solve problems created by them. I wish I had known first here and never tried and tried dealing with this company.

I usually transfer to my sister for her cancer treatment, the money in minutes in India is a joke! The WU charges me 13 dollars for a transfer, and the money instead of receiving in minutes, the WU guy in India, they make their own rules and gives a check to my sister, which takes time and stress and frustration to go the next day deposit in the bank and go and get the money after couple of days, so why am I being charged for money in minutes?

My son moved from Hawaii to Pennsylvania and he had a motorcycle that needed to be sold. A friend in Hawaii took care of selling the bike and decided to send the money Western Union to my son. Thought everything was a done deal only to find out it was flagged for fraudulent transaction which makes no sense as the money is being sent from one WU to another WU. They then decided to cancel transaction and issue a refund but the refund check will take 20-30 days to receive! What a nightmare! Not easy and simple like they portray!

I do regular transfers overseas and didn’t have any problems until the recent two months. In Aug, the money I transferred on 12/09 didn’t arrive until 14/09. That was not too bad I guess, even though usually it would arrive within hours. But then for my last transfer, money came out of my account on 20/09, but it didn’t arrive until 30/09. During this period I have been told by Western Union they didn’t receive any money from me even though they sent me a confirmation email saying they have. I had to make phone calls almost every day for a week as their advisors keep telling me wrong info about when they would call me for updates.

Funds could not be received. We had to call customer service multiple times and were told by the Rep to go to another location who told us the funds were not available and to return within 24 hours. Why have this service, fees stating funds can be received within minutes. Be honest with your customers. The funds were much needed. Western Union needs to do better or change your advertisement from "receive within minutes to up to 24 hours".

First time ever using the service. Heard a lot of bad things but took a chance in spite of what people were saying. I sent money in to my husband in Nigeria. Some approved or not, Questioned why? I felt they discriminate against me and my family. I would never use their service again. Good people should not be mistreated.

Unable to resolve my issue. Have been sending thousand of dollars for 15 years. My name was flagged by their automatic system and recently no transactions were made. My husband was able to use the same credit card under his name to send money. So how come it did not work for me? Unfortunately it left me no choice but to end my relationship with WU. They declined all my recent transactions. They failed to exercise executive decision to look into my account and assist. Transaction is being banned for something that is a result of auto system. When auto system dictates policy, it means there is no regard to customer's feelings and situations. This shows that WU doesn't care about customers. Nonetheless, it's over. I am no longer a customer of Western Union. One star is not even deserving for the time wasted and stress they have caused.

Used the application for iPhone for bill pay using my debit card for the transaction, charged $92. Found out by going to a retailer it would have cost $13.00 for the same service!! Also noted that the company that the bill was for didn’t post the funds until 2 days later. I could have saved all fees by sending a payment thru bill pay by my bank. I didn’t expect this is also a domestic transaction, This whole experience is very upsetting and I will never use this service again!!!

Extremely Bad experience !!!! with worst escalation department who extremely rude. I tried sending $2800 real time using premium service using a Debit Card and money has not been sent, waiting to get money back for 2 days and they have refused to give any details. Beware of this fraudulent company.

I was trying to send the money from Saudi Arabia using WU. BIG MISTAKE. They seized 5000$ of mine. They don't answer my emails. They don't answer my calls. The customer service in KSA does not exist. I am planning to hire a lawyer. Otherwise the money will be lost. This situation is extremely frustrating. I will never ever use this scammers again!

They entice people with a competitive exchange rate and quick transfer. Once you start money transfer they need all the documents in the world to verify the sender's and receiver's identity. I asked them to return my money because I am no longer interested in sending this money via WU. They said write us a letter explaining why do you want us to return your money and we will analyze the letter and let you know. This is ridiculous. I would highly recommend not using this service.

I have spent a lot of money on international calls as well as many many hours talking to people at Western Union about my account which I have been unable to use. I was told so many times things would be fixed and even talked to Muhammed **, a top executive at Western Union stating my account would be fixed. $83 in international phone bills and there has been nothing but empty promises. There is no way to describe the company other than incompetent. If a company cannot serve its customers, who are they serving?

My mom that’s quite old sends me about 850 pounds from South America to UK. They have charged her 46 pounds of fees, but on top of that have take another 150 pounds almost and this from the difference of price that they applying on the currency rate, at this time it was 0.75. They just charged me 0.89 which at the end I received 601 pounds. So from someone sending you £846 “to be precise” then received £601, I called them and in a shameful way make me understand that they can apply the rate that they want as they want, I honestly I felt like if they was in front of me I couldn’t keep it calm because they really know what they are doing and they know that is bad.

I use Western Union to send money to a Ministry outside of USA. When I started, they did not charge for bank-to-bank transfer. Then immediately they started charging to deliver in 8 business days .99 cents three business days $2.99. The very same day they show the transaction timeline saying money is sent to the receiver's bank which is a big lie. Because receiver never gets the money in promised and changed to deliver in 3 days.

A few days ago I got an email for multiple transactions that were not approved by me. Someone went into my account and started sending themselves money. Most of the transactions were canceled but w went through. I called them and the customer representative was not even the slightest bit sympathetic. They filed a claim but I don't understand why their security is that bad when they are supposed to be a larger company. The customer service is useless. Trying to tell me I need to file a police report when the hackers were not even from this country. I'm still waiting for my money. Never using them again and I will encourage people to use another company to send money.

I would like to discourage everyone from using Western Union. During the Pandemic, I began using Western Union to transfer money for our Church Ministry in the Republic of Ecuador. I used the service successfully until June 2022, when I sent money, and the money never got to the hands of our people. I submitted complaints that the money was stolen. According to the information given to me by WU workers, somebody picked up the money in a location almost 2 hours away from the people I was sending money to Ecuador. I informed WU that the money was never delivered to the original intended person's hands. WU decided to dismiss my complaints.

Updated on 7/17/2022: Well it seems that if the security team decided to cancel your transaction, they do it without giving you a REASON! How can you know what is wrong after successfully doing a money transfer online. You are told to just go to a WU location if cancelled! That’s after entering your CC INFO, DEBIT CARD INFO, ANOTHER CC, BUT website will not allow you to proceed but again no reason given? Trying to DELETE MY WHOLE ACCOUNT NOW. Wait was two hours but arrived next day with a short window to reply. I reply, get into website, hit send, declined.

I sent my wife a transaction from my bank to the Philippines. Instead of taking 1 transaction of 2999$ they took 2 transactions of almost 6000$. I called them and they said they will refund one of them back to my bank account. This happened on June 17, 2022 and I did not see my money really put on my bank account until July 8, 2022. During this window of time I called them at least 35 times and every time I hear different stories why my money is still not on my bank account in the state. I repeated to them the same question they have asked over and over for 21 days. I finally called their ERD (Executive Resolutions Department) screen shots of everything to prove to them that money they overtook from my bank account still not in yet. I had to wait with their customer service on the phone 50 minutes at one time and was transferred to 6 different people without getting a concrete answer about my money that they were still holding.

Tried to send money to my son using the online app. The confirmation said 0-4 days. When my son called, they told him 7 days. I called customer service and was answer by a foreigner. I received no answer as to why the money would take so long. I then canceled the transfer. The agent asked me to hold and I obliged. Then the agent asked again. I gave the same answer. Another 9 times this went on and at this point I am using profanity and yelling to put me on hold and cancel the transaction.

After introducing all needed data and confirming to send the money from my bank (introduced login, password and used 2-step security), the webpage showed me an error message. I tried to log in and fix it but the webpage didn´t work correctly, I tried with different web browsers and also downloaded the app on my iPhone, but this was worse: I couldn´t even login under the app. In short, WU online is complete crap. By the way, it will take 5 to 7 to get my money back to my bank account. So take this into consideration when using WU online. I would give zero stars, but one is the minimum.

My family send money using this service money in minutes. I went to different WU Agents here in Winnipeg, Money Mart, Cash Money and Walmart and they told me they can’t provide a payout telling me they don’t have this amount for payout, telling me they are not sure on when they will have this amount. They told me to call first but it is not guaranteed that they will have this fund and will take a few days. The amount is only $4500. In the first place, why they accept it when sending it and using money in minutes if they can’t provide a payout for this amount. You paid transfer fee for money in minutes but they can’t provide the service that is why is is a fraud.

I keep running in a circle, seems to me all political matters whenever a Middle East person send money to family members. It happened to me, my brother and three of my friends, should be no room for discrimination…

I was trying to send money to UK urgently. Transaction was put on hold. A rep from WU called from some other country and asked some questions and then I got email that it was declined. I wasted over 1 hour with no valid reason for the decline. All the reps are non-americans and have no answers. They are unable to give valid answers and just waste your time. Their service is horrible. They would decline transaction without any reasonable justification. You get an email that your transaction was declined due to business decision! You just wasted your time. I called my bank first and requested them not to decline my transaction and they gave me OK so it wasn't an issue from my bank. Simply put.... This company is a fraud and waste of time. I would use remitly or Ria instead.

Had to send some money to Ukraine. It's war over there. Western Union advertises "no fees" transfer. So - I sent $200.00. No fee - they charge $22.00 for fast delivery. No option of regular delivery. Plus - they discounted conversion rate. Basically - "no Fee" equals to about 23% of the transfer amount. Liars and ripoffs.

I used their website to send $100 to a friend. It appeared the transaction waiting for me to click on the Confirm button so I clicked it twice. It provided a message indicating I had already sent a duplicate amount to this person and told me to review my History page and if it wasn't reflected there to restart the transaction. I didn't see the transaction on my History page so I restarted the transaction.

I started a transfer online and I chose that the receiver pick up the money in USD. They had me go finish the transaction on the store, for some reason. They changed it to a different currency without asking me, and when I called to complain they would not correct their mistake. I ended up losing a lot of money due to their exchange rate that is a big to off.

I sent money transfers to UAE. They held my remittance as they needed identity verification which they approved after submitting the documents they required from me and interviewing me on the phone. They informed me that the other transfer was canceled, which was fine, but I specifically told them that I needed the other transfer to go through as the money was for legal fees and needed to be paid on a Thursday as Friday is a day off in UAE. I was sent an email informing me that the urgent and vital tracking number was ready for pick up by the receiver which I relied on.

This was the worst experience I had for money transfer. The website said 0-3 business days even with the bank transfer and it took 6 business days, the staff was not helpful and suggested no options to support me. Plus when my dad went to pick the money, they wouldn't accept his government sponsored Driver's license. I will not be using this service again.

I had a problem sending money and called customer service two times. People from customer service sent me two times to "robot" answering phones. it was very hard to hear, the agent's voice was interrupted all the time. Western Union Customer Service absolutely useless. I tried different solutions and solved this problem myself.

I purchased three money orders in the amounts of 300, 300 and 205. Ultimately the m.o. did not make it to their destination, I'm assuming due to our postal service. Nevertheless, Western Union was able to issue refund checks for each m.o. for a fee of 15.00 each. Once I received the checks I was unable to deposit them into my bank account because they would not accept that "type of check". I then went to three different check cashing agencies in my area and was unable to cash them because they are apparently "starter checks". This is when my nightmare really began. Long story short, all western union could do was reissue the same check that no one will cash. I was hung up on literally eight times. I asked for a supervisor on four separate times and was placed on indefinite holds. On my last call I was placed on hold until customer service closed. Called the next day (3/25/22) and got the same "reissue check" script. NEVER AGAIN.

This isn't the only time I've had problems with these guys. I accidentally sent money to a scammer and now I can't even send money to my wife because I need an "evaluation". Such discrimination but these pukes will let's scammers use it all day long

It's a rip off. They give rip off exchange rates. Like now March 16/2022, in the market USD to CAD is 1.27. They are giving 1.18 only. They are ripping almost 10% of the money. I do not advise any body to use them. I will advise my people never to use their service.

The worst service what ever had. Sent money to help people in Ukraine. Tried 2 times but they never got it. Tried to call service for the 3 days, was told that somebody from the head office will contact me within 48 hours but nobody even bother to do this. Called again, was on a phone for 2 hours, they transferred me to 6 different agents, and nobody was able to help. Everything what I heard - I am so sorry!!! I did not get an answer why transaction was cancelled, I could not to take my money back!! If you don't want to go through a huge stress, avoid this service at any cost!

Trying to send money to my wife but this useless WesternUnion doesn’t allow me to send, asking 100s of questions and ID etc but still not trusting use this service for past 10 years. Every time I try to send they have given me hard time. No more WesternUnion

It was a bit of a hassle sending money through the app. They didn't receive the money right away like it was supposed to. The agent cannot help you over the phone which I believe was from the call center in the Philippines and the supervisor I spoke with was rude and not customer friendly. I hope they do better next time. I’ve never had a problem with Remitly online and would recommend it to anyone.

If your transfer goes through, the service is fine. If not, watch out as you will be plunged into a customer service nightmare. The initial interaction will be with a representative who seems intent on spending the least amount of time with you and will not listen to your actual problem. If it involves a transfer from the US to another country, they are even worse, "we only work on US" they will answer and will not give you any answer how to get the help you need. Or they may say your transfer cannot go through because of "corporate policy." Can I ask what that means? It means it is the company policy they will answer. But what was it about the transfer you ask? They will answer, "it is corporate policy."

I attempted to transfer money to a friend in need who is in a different state. Everything seemed fine until she attempted to pick up the money. The store told her to download an app and create an account which she did. Then she proceeded to get an error code. I called customer service three times and each time they said everything was fine even though it obviously was not. I then had to contact them two times by chat with no additional help in solving the issue. After trying for two days to go and pick up and being denied the money, I cancelled it and am waiting for a refund. The only advice the customer service offered was to go to a different location which my friend did. Then customer service said it was because she was in a different state. But there was nothing in the print saying the different state would be an issue.

Bad. Not recommended for anyone. Fat-bellies just do a little. Stunned they have little houses and cars. I DO NOT RECOMMEND TO TRY IT. There are new apps like Wise, Ria, and many others are cheaper in 100% new.

12Jan2022: BEWARE.... I visited 7 dealers more than 11 times and was not paid because Western Union software has been down in past 2 weeks. I contacted WU customer service 4 times now. They refuse to acknowledge the issue and have no resolution for me, although charged me $58 fees for the money transfer! Will file formal complaint with local Ombudsman but want to warn the general public.

I sent money to Ukraine a couple of times before via WU. Tried yesterday and for some reason, my transaction was canceled. When I called customer service they couldn't find the reasons why it was canceled. WU has very high fees and the exchange rate is terrible. I only was using it because I thought maybe it's more reliable.

I was receiving money from my mom but when I tried to get the money Western Union put it on hold to prevent fraud and after asking her many questions they send her a text saying they were putting the money on hold for 5 days. The manager at the store commented that they were having many problems with Western Union. The money that I was receiving was very important for me. When people send money thru Western Union and pay the high fee it's usually because people need the money fast and many times its an emergency. It's great that Western Union wants to prevent fraud by stopping payments that are suspicious of fraud, but by putting the payment in hold for 5 days even when they asked 15 min of questions they are failing to do their job, what if I had an emergency?

Yesterday I transferred money internationally yesterday to be received in minutes like I've normally done but for some reason they reversed the money and cancelled my transaction. When I asked them what happened they claimed my bank declined which I knew was a lie. But when I called my bank they said WU reversed the money for. Whatever reason and then I called them back and they finally admitted their system had a technical issue so they asked me to try making the transfer again later which I did and after it went through I received another email from them stating the money will be received in two days which was crazy and unheard of since I selected the minutes transfer transaction to M-Pesa.

I was in one the Western Union store in Toronto (7053 Yonge St.) to send the money to out of country. one the staff explained to me everything about the app and also helped me to download the app on my phone to send a money with lower fee when you use the app. She was very friendly and helpful and I strongly recommend to everybody to go to same store to use their services.

I had used this company for transfers recently and although had some issues was able to use the service. Just recently I tried to send a small $100 transfer and was denied. I called and after being on hold for an eternity I got someone with a thick accent that was very hard to understand that started to ask me several very personal questions. I told them it was none of their business and they promptly told me my transfer is denied. I tried again later to make the transaction, this time being more cooperative with their outlandish and discriminatory questions and was again denied. I ask why, they cannot tell me. I ask what are your policies and they said they cannot tell me. I asked for their supervisor, and the supervisor said I was denied and can't give me any additional information. I emailed their corporate complaint department and got the same run around with no explanation and that I was denied.

I sent someone just $100 overseas for a donation. Western Union started asking many questions about the transaction, numerous chat messages and phone calls (all went to offshore call center) and they can't help at all. This is dreadful. I think, everyone should avoid this company. They promise transfer in minutes then stuck for days without any resolution. Going to escalate this issue with state attorney general.

I sent money to my sister and somehow they refused to deliver it, (annoyed I was). I was refunded. In an attempt to still send the funds for my sister I sent the money to my nephew, again they refused to deliver, and they advised me of a refund. My biggest issue is the attitude of the rep on the call line. They need training and empathy to deal with the public. Western Union advertises a remittance service, and they failed to deliver for me and then the employee they hired had the gall to be not only rude but abrasive. I am without a doubt extremely disappointed and will work on avoiding their company moving forward.

I tried numerous times to make a transfer to the Philippines to an individual that was related to my fiance and was declined because of fraud in the area. It's like they were accusing me of being fraudulent with all the security measures in place in today's world. I think that they're unprepared to do business in this world economy.

I've been using WU for sending money to my families in Asia. I never had any issues before, until recently I can no longer send money. I started a small home-based business while we are in the middle of pandemic, and I am using WU to pay my supplier. Western Union doesn't allow me to send money anymore, they requested me to provide information about my past transactions with them. Also requested me to fill out the form of a questionnaire, and even requested for my proof of income, IDs, business permit and other documents. I answered all the questions truthfully and submitted all the required information. I waited a week for their response and unfortunately, they told me that I can no longer send or receive money using WU. They don't have any consideration, as if I am doing something bad or laundering money.

I sent funds through Western Union a couple of days ago. The recipient went to retrieve the funds, and, surprisingly, she was not able to get the money because she did not have proof of COVID vaccination. She informed me immediately. I wanted to get a refund from WU. For the last two days, after calling Western Union about 8 times and getting different addresses where I could get the refund, I have not been able to get the money back $568.00 (US). They sent me to different locations. However, they either did not have the money or the person that could give the refund was not available.

First experience with Western Union. Signed up for an account. Then I made an 2 online transfers on Monday. Today is Friday. I have in total contacted them 5 times. Just 5 hours ago they said it’s ready to collect which was second time I was told this. Just now on the phone I’ve been told the transfer has been put on hold. That western union would like to see my bank statements and have attempted to email me??!! I’ve received multiple emails in regards to verifying my ID confirming my id has been verified. Customer service emails that I’ve been writing back and forth to but no one contacting me to say we require additional information.

If I could give 0 stars, I would! They lie to you about getting the "exact exchange rate" after you pay the transaction fee. But then they charged 25% on top of the fee....which is 16% over the actual exchange rate! When I questioned it they told me the exchange rate can change in 10min.... Turns out Western Union set their own exchange rates and change them frequently. I rang customer service and requested my family get the exact money they sent back. Western union said they could send the money back to them for another fee and another lot of currency exchange. I told them I wasn't informed about the changing exchange rate or that WU set their own exchange rate. WU they simply said "buyer beware". I told them I was lied to by the customer representative at the store.... They said I can't prove that.... Western union is a business that thrives of taking advantage of the despite....and they are very comfortable with that!!!

Everything completely correct on my side here in the US as the sender (acknowledged by their customer service representative on the 800 number) - Website represents that cash can be received in minutes even internationally - NOT TRUE. If the cash is NOT available for the receiver to pick up then technically the transfer did not go through in minutes. Researched carefully where my friend in Puerto Vallarta Mexico could go to pick up the money I needed to send him. Website list dozens of places as Western Union "Agents". Friend went to 4 different locations that would not give him the money and could not give him a reason why.

Very terrible experiences lately in the name of protecting fraud as they claim. WU is being very unintelligent and unreasonable. Been subjected to some humiliating interrogations after sending monies to family members I have sent money to over a decade. They leave you feeling like a criminal or terrorist. Asking some very personal questions and ridiculous questions repetitively and in different ways. All this trouble for sending even a small amount like $60? After sending money to my sick uncle for his medications they ask me why I didn't send it to my mother instead, really?? I am going to Worldremit and thanks to cryptocurrency growing I won't need this garbage company anymore and enjoy much lower remittance fees and no drama.

I have used Western Union for the past 10 years to remit to family, however, the past 2 years dealing western has been a nightmare. This year is was a struggle to get my transaction history for taxes (it took me 3 months go back and forth with western union). This week on Oct 4 I sent money for my son's school fees only to find out western union has cancelled the transaction without notifying me. On Oct 6 I sent the money again via western union only to be told by my relative this morning the transaction did not exist and when I checked my western union account, the transaction had been cancelled yet again (with no notice).

I have used this service in the past and it was no trouble if I have to transfer any money anytime soon. I would go back with this service. Western Union is the only money transfer I ever use because it is so easy and it takes very little paper work.

Their rates keep going up making it costly to transfer larger amounts. I had a problem on line and called customer service just to be told I had to go to a physical location. The first place couldn’t figure it out so I had to go to another store. I have quit using them.

Western Union blocked me after asking me where I was sending my money. I sent it to my son's aunt in Spain to give to him and after a few questions, customer service determined this was a scam! I asked to be reconsidered. Western Union sent me a questionnaire asking my income and paystubs! Really???? I am a customer! You are not doing me a favor. I pay for this service!!!. Outrageous.

Fortunately I was able to keep one of my money orders from my rent and let’s just say it might just be a wasted $500. I can’t believe the roller coaster I have been put on. No one cashes them not even the merchant I got it from. Walmart and Wells Fargo says it’s deposit only. I’m highly disappointed and I understand the fraud guidelines and precautions but this is really disheartening. And no I don’t have a bank. It’s prepaid.

I'd ask everybody not to send money by WU. Even for a small amount of money, they ask you so much private information! It's like taking off the underwear and showing naked body to a stranger organization like WU. We never give copy of passport and lots of the other different information as they requested online. The whole process takes so much time and finally, you will be rejected for 'security purposes'. Shameful organization. I thought I just click the button and my money goes to my niece in Asia. So, WU does not give a green light to those countries. Shameful organization. It lives in the stone age with its technology. I am not doing laundering money. I am an ordinary citizen living on a paycheck. I spend so much time with the transfer and eventually for NO REASON I was rejected!

If I could use a horse and pay that person in cash It would take less time. They literally add nothing new to the market. I would avoid them at all costs. Their customer support is rude and incompetent. They should be out of business.

To get Historical Transaction data for WU, I need to wait 21 days and need to lodge case either manually or through Customer service team. Am I living in 2021 or 1990s. Most importantly I lodged one case (forgot the case number) last month over phone but have not got any feedback yet. I lodged again (**). Redeem rewards point is a kind of joke. The redeem option and link does not work. Need to lodge case either manually or through Customer service team. I was trying to redeem 100 points to get 25AUD card but it was not working. I called customer service yesterday and got reply today. The redeem option is now working for 1 time. But the redemption link which has been sent to my email is not working. It is a kind of joke that I am experiencing from WU. Seems like they do not care about customer. They just care about Money. WU does not care about customer.

I sent a Western Union money order to Dept of Education in Virginia for a transcript. They couldn’t find it so they sent the money order back. I took it to Food Lion where I purchased it. I was told to take it to my bank and they tried cashing it twice. I incurred two $20 return fees. The bank refunded one of them. I called WU and was told to send original money order which I do not have because bank sent me back a photocopy of the money order. Original is gone. Western Union should be able to trace their money orders and issue a refund. They want you to fill out paperwork and send it. After a 30 day review they will send you a letter. Thank God I’m only out $10.00. Post Office money orders are always best. They stand by their products. CAVEAT EMPTOR - BUYER BEWARE. Steer clear of Western Union Money Orders.

The exchange rate are incorrect in the mobile app. Make sure the exchange rate when they receive it is correct and they are not stealing extra money that’s why you pay a transaction fee and the under paying the exchange rate.

I’ve been sending money to my family for the past few years thru Western Union with no issues. It was easy, simple, reliable and convenient. However, the past few months have been horrible. It kept cancelling and holding my transfers. I had to be on hold to speak to a customer service who is all the way in India and not to mention the refunds take up to 7 business days.

They are happy to receive your money. But they always find an excuse to stop the payment to the receiver. Find another TRUSTED company spokesman vs this scammers. They retained my money for 3 weeks then I call them, they always think with and excuse will resolve the problem. Finally they gave me a tracking number to go and get a refund. Scammers. Do you know if they retained millions of dollars from people money’s (how much interest the bank will pay them in one month?).

Worst website. Once you go to another tab the system logs you out. I am trying to pick up cash online and it does not work. They said go into a location. What a waste of time...what is the point of online service. Hire a webmaster already!

There are far better money sending services that I would prefer to use than WU. So it started with me sending $2.5k dollars to India in mid June 2021. I went for in store transfer in Fred Meyer as the website was not allowing me to schedule an amount of $2.5k online. For some reason, they said that they could not allow so much for cash pick up and told me that I would get a refund and it would take around 14 days to issue.

I typed in the WhatsApp phone number for my friend and WU says it was received, but it is not. The chat feature timed me out as I was typing. The other rep said my friend should check his browser and clear cookies. What?!? Horrible customer service as they didn't read my chat messages, repeated the same things and overall, just didn't care. I got a refund, good thing I did it on my credit card, or who knows what would have happened. My friend lives in a third world country and needed this money to feed his family. The rep responded by saying, "Sometimes these things happen."

I usually use money gram for money transfers and have never had a problem. But yesterday I tried Western Union. They took my money but declined to transfer my transaction. I spent 40 minutes on the phone trying to find out why. I was never given an answer. I will never use western union. I would recommend to others to never use western union. I went today and sent my money via money gram and the transaction and money transfer was complete in 5 minutes. Lesson learned for me. NEVER use WESTERN UNION. In all fairness I was refunded my money but never given a proper explanation as to why they would not make my money transfer. Don't know how they are staying in business.

Western Union canceled my money transfer and will not give me a reason. My refund will take up to 7 business days. So I can't resend and my recipient is without the money that was urgently needed. I will never do business with Western Union again.

I live in CA and have friends from Nigeria and Ghana, those I used to visit before Covid-19 and those on the Continent. Covid-19 really negatively impacted my friends but I seemed to have really benefited financially from it and wanted to start sending money while helping my friends here as well. Friends here suggested Western Union. My first couple of transactions were bumpy but ok, then they took my money. I finally called since my friend didn't receive and they asked me lots of questions and accused me of scamming. Then they canceled my transfer and told me I would get my money back in my account in about 7 business days.

I sent money using WU app to Russia. There is an option to transfer money straight to the bank account. I paid an extra fee so my receiver will have funds the next day. Transfer was done on 05.16.21, and today is 06.03.21. It's been 17 days and funds were never received. Called customer service on 05.18.21, they asked to allow 48 hours. Called again on 05.25.21, they opened an investigation case. Called 06.03.21, they did nothing and asked me to contact my receiver, so he will send them his bank statement. I don't know why they kept me waiting, why they opened the case if there was NOTHING done. Absolutely nothing. They just kept my money for two weeks, and still don't want to make a refund. I don't if it's the other way of making money for WU. It's frustrating to keep calling my receiver and keep calling WU customer service. With no luck for 17 days.

I transferred funds and the incorrect person picked up the funds and Western Union solution was for me to contact the local authorities! It was my understanding that folks need to provide ID when picking up funds but Western Union would not answer any questions regarding why the funds went to the incorrect person? Their customer service is the worst and the most irritating portion was they made no attempt to resolve the issue!

Transfer was cancelled without any notification. Went to pick up money only to find out it's not there. No reason for why it was cancelled. Money has not been refunded to my account. No one is helping me resolve this. I am just keep being told by bank call Western Union and western union keeps telling me to call my bank! It very frustrating and not getting any answers.

I will never use Western Union again, they totally decimated both ends of the transaction. They were so interested in protecting me that they totally ransacked the transaction. I gave them the transaction number, but they not only wanted to know who I was, but insisted on information from me that I had no intention of sharing. Finally, I gave in and I had to provide them with not only my name, address, phone, email, but also my social security number, driver's license number, who I was sending money to and why was I sending it, what state was I in, and what state was I sending money to. They wouldn't explain to me why they had put a hold on the transaction in the first place and then they wanted to know why I wanted to know.

Recently, I transferred money to a recipient in Brazil. Western Union sent me a receipt with the exact dollar amount my parents were supposed to receive. Two weeks later, my parents received about $150 less than the amount shown on my receipt. After numerous attempts to call, email, send information to western union, they simply ignore my request. Many excuses were given to me, like taxes were taken out, different money conversion rates were used, errors in paperwork. However, no real attempt to understand what happened was made. To this day, I lost $150 and have no idea if I will ever get it back, needless to say, be careful with western union.

Money was sent to me to help with my dad's funeral expenses and my mom's hospitalization due to Covid. They have the funds for days and no one reached out to me. Finally called them to follow up and they have the funds and even though I have a copy of the receipts from my uncle and it was sent to me, they will not speak to me without authorization from the sender. Money was sent to my name. Don't trust them.

This is by far the worst means of sending transactions. I have had success with Boxypay, Remitly, and World Remit. Today, I was interrogated three times by some incompetent customer service staff who kept me on hold and posed ignorant questions like, "how can we be sure your recipient will use the money as you intend, can you tell me what the nature of the medical condition you are sending money for is?" I am aware that international transfers are subject to scrutiny to avoid fraud, but to be candid, frustrating people with bottlenecks that others are safely forestalling through multi-step confirmations is by far the lowest of Western Union.

Brazilian living in the US and sending Money through Western Union, be aware. I just got the full report of my last online transaction which you have to request. I saw that the Western Union exchange rate for the total dollar amount I sent was at 4.9 Brazilian Real to a dollar, different from the one that they had estimated, 5.28 Brazilian Real to a dollar. However, the exchange rate was averaging 5.46 on Feb 13, 2021, the date the transaction was completed. I was okay with the 5.28 Brazilian Real but very upset that they went down even more and it was not clear at first in their estimate. They never gave me an estimate of 4.9 Brazilian Real to a dollar.

Western Union is the worst, most unreliable money transfer service I have ever used. They will hold your transactions for months without any reason. Avoid this service at all cost! It's not worth the hassle.

I was denied a transfer of funds due to fraudulent activity in the area I wanted to send money to. I understand that fraud happens but it's MY money to send where I WANT to. It would be my loss not anyone else's. They also took my money out of my account and send an email stating the money was available to the receiver. Then they made me call for a review. Denied my transfer and I won't get my money back for 7 days. I won't be recommending Western Union to anyone.

I tried to make a transfer on 01/31, the amount was deducted from my (sender's) bank account within 30 minutes, however, the receiver did not receive the amount as of today 02/22/21. As of today, I have called WU customer care 3 times (average 40 min call time). I was told that yes the dispute case has been filed, and that, "You will receive your money within 24 hours." I have been hearing this assurance for about a week now, still NO REFUND. FAKE ASSURANCES ARE GIVEN. NO VALUE FOR CUSTOMER'S TIME AND MONEY.

STOP USING WESTERN UNION. THEY ARE A RIPOFF. Sent $1000 express to Brazil on Feb 8, 2021. The exchange rate that day was between the low of 5.31 and high of 5.36 reais to the dollar. Western Union showed the exchange rate that they were paying to be 5.28 reais per dollar. When the money hit the account they only paid 4.95 reais per dollar. What a ripoff. I called to question this and they opened up a case #** and told me they would tell me their findings in 24 to 48 hrs.

I bought a money order and sent it as a gift. It was misplaced during the holiday season. This was 12/12/20. The business that sold it to me cancelled it so that the wrong person did not cash it. I started a claim to retrieve my $$$. I was told that it had been cashed. Lie. Eventually the money order was found and returned to me. I was told not to send the $15 processing fee to begin the process to retrieve my funds. Held up AGAIN. I have sent the $15 processing fee. They said if the money order was NOT cashed again to check back on February 24, 2021. This will soon be 3 months of red tape. Never again. You can go to your local post office and keep your receipt and after 30 days, they refund your money if you have a problem with a money order.

Even selecting one star for them is too bad.. They are filled with fraud people. Me and my husband are trying to track a transaction with these guys from past 6 months now but there is no action from their side. They have fraud department just for the sake of it which is of no use. So we saw an email that a transaction happened from our account which we didn't do, so we called them and told about it, all they said, "It's not paid off yet but it's locked and we cannot see this so please call us next day," we called them next day and they said, "You are too late to call and we cannot do anything, other than reporting it to our fraud department." So this fraud department came to picture where all the illiterate people are sitting and doing nothing. So they said, "Ok let us report the case and you contact your local sheriff." That it, nothing else.

When doing a bank transfer they are now not only asking question to identify you and the receiver but are asking what the money is being used for. This isn't ok. None of Western Union's business and if you don't answer it they cancel/refund the transaction. Customer service or complaints don't do anything. They literally say their is nothing they can do.... Could you imagine your bank asking you what you were using it for and being able to deny you your funds? This is outrageous!

On March 2020, I went to Western Union inside the store to pay my property taxes as required by my bank. Let it be known that I sent just under $1k for my taxes. Unfortunately it was sent to the wrong address/bank by the person handling my transaction. The following day I contacted western union and since then I have been calling every week requesting for my money. They utilize the same phone verbiage of either, “it has been escalated and a representative will call you within 24-72 hours.” Or “A check has been sent and will take 30 days to receive.” If a check has been sent then why are they still making me wait 24-72 hours to find out what the status is? This is pathetic and ridiculous.

Western Union takes my money gladly, but treats me like I need them and not like I am a customer. They say money is ready for pickup and then when you arrive it is magically now on hold. Call their customer service to confirm both parties are involved in the transfer and it is my money. Customer service treats you like a fraud suspect and not like a customer. They want to know exactly what you are using your money for. Are they giving me a loan?! It was my money to begin with! Customer service is very rude and will put you on hold if you don't answer your entire life story. They will tell you they can refund your money if you don't like it, but doesn't that mean you know who I am? So am I not verified providing you will all my information? Will never use again.

I was to receive $200 sent on November 13, 2020. Today is December 8, and I still haven't been able to retrieve the funds. I've gone to 4 different locations on at least 3 occasions to collect the funds. Each time I am told, I could not receive funds only send funds. I chat with a representative with the online help link, but they are unable to resolve the issue. Representative told me I must call the customer service number. I called customer service and spoke with a representative for 13 minutes.

Do NOT use Western Union in Mexico! A pigeon would have been faster and more reliable. Tried for 10 days and 5 different occasions to get my money and multiple locations refused to give me the funds. Western Union makes promises and their local offices refuse to honor them. Super frustrating waste of time and never got my money. Sender had to cancel the transfer and they still kept $15US.

This review would be 0 stars if possible. Apparently WU recently instituted a new policy which constitutes harassment and intrusion into personal affairs. A money transfer to my family in China which was repeated over a year was suddenly rejected. I spent 2 hours getting to compliance dept. which finally told me they were just checking for possible fraud and there was no issue nor new info required. My money was tied up for 10+ days and they finally returned it. I had been assured by the first contact that I should not have this problem again.

Despite being a customer for many years and using Western Union to transfer money frequently to the same party, lately this service has begun freezing my transfers, keeping them in pending status for too many days.

I called customer service to complete a transaction and I had the displeasure of working with Nick ** (if that even is his real name), reference # **. He was very unprofessional, useless and a disgrace for customer service. Because of people like him, I will not recommend the company to anyone.

I wanted to send $550 to my lady in Ghana. She is preparing to come for an extended visit here in the States. Ghana is a poor country and she is leaving her business partner to see me. They need a little cash. This is no scam. Western Union humiliated me and denied the transaction. They accused me of being part of a international money scam. Hey, I make $250,000 a year, if I want to send my girlfriend $550 it is none of their business. I will never do business with Western Union.

It's practically foolproof, safe, reliable and dependable, making sure it's delivered to the correct recipient. The recipient must have a valid and reliable ID or password. In between the transfer, if you feel uncomfortable, I want to change your mind. It's very easily to stop transaction.

Attempted a transfer online...they declined 3 forms of payment. When I did the transfer over the phone they accepted the payment but charged a higher fee. When I explained the issue I had online, they still charged the MUCH higher fee! I will never use this service again.

I was able to send money to my son in another state on a weekend when the banks were closed. He was able to pick up the funds within a couple of hours. I did feel that the cost was high, but when you factor in the cost of labor and security, I can understand the reason.

Worked well, unless the machine was broken. Which was more often than not. Always had to go to Walmart or Walgreens to send money. Other than that, everything was fine.

The worst money transfer experience in life. First of all, they charge you a huge amount of service fees. Then they won't transfer your money. They queue for an hour and a half on the waiting line and in the end they won't let you transfer any money. Completely pointless service provider. Not recommended to anyone!

Sending small-ish amounts regularly to Vietnam, I thought WU was safe and easy. It turns out not to be either. I was able to make debit card transfers and thought the speed was great. Then I tried a bank to bank transfer.... bad idea. The recipient bank refused the transfer for no reason. WU called me with "compliance" questions that were delivered with the friendly edge of a middle-eastern interrogator. Today, my WU account was hacked with 2 debit card transactions and one bank account fraudulent transaction. I was advised to close my WU account and continue the transaction by opening a new one with the same information. Sounded simple, but WU had blocked my debit card and refused other forms of funds. So, it seems as though WU isn't up to the task of secure services. Thank goodness we have options.

The agent that I talked to was impolite and don't know how to handle customer's concern. I was just asking about the progress of my money transfer as their website keeps on saying invalid tracking even though that is the one given to me from my transaction and that's why I called them. He keeps on interrupting me while I'm still talking and he wouldn't let me finish everything that I am saying. Fix your app so we don't have to deal with your ** customer reps!

I have been sending money to a federal prisoner (a relative) for nearly 1 1/2 yrs, same credit card. In early Oct. 2020, WU refused to transfer any more money that I send to this relative regardless of how I wish to send money, online or in person. I completed a special WU form and answered a number of questions that WU said it needed to verify I am who I say I am. Why all of the sudden? Even with all the info I sent WU, it still will not let me use online email and has even blocked me from sending cash in person at WU agents. Instead, try MoneyGram or better yet write your congressional representative and senators and let them know that most families struggle to send a few dollars a week to help their loved one's life a little better but paying outrageous rates for simple money transfers. Moreover, look at the rapacious charges for money transfers. About 10% or greater just to electronically transmit funds. Don't use WU.