Western Union Reviews

This is a warning to all Americans. Do not buy money orders and especially do not buy Western Union money orders. I live in Darby Pennsylvania, and you cannot cash these money orders. No one including the vendors who sell Western Union money orders will cash them for you. Buyer beware. Stop buying money orders. My crazy ass sister gave me my social security when I threw her off from being my payee, and money orders. And now I can't cash them. I can't pay my rent. I can't pay my utility bill. The government should pass laws that if you sell these money orders you must cash them as well.

Terribly cryptic decisions on whether they will send the money transfer that your bank officially approved or whether they will cancel it, and then they will hold the funds for up to 7 days while they send it back to your account. I've never had this problem with MoneyGram. Horrible product experience and unhelpful customer service. Save yourself the grief.

This company is worse than loan sharks. I have transferred money to international countries and have paid no more than around 8 to 10 bucks for the transfer fee. I recently sent money to New Mexico from Colorado and to send 700.00 the fee was 104.00 which is well over 10 percent. I guess I will be finding a new way to transfer money if needed. Highway robbery.

WU is ok for money transfers, but that s all. Customer service is a total Catastrophe! I called the number WU provided and a person with a terrible not understandable accent responded who wasn't able to answer a Simple question such as: if he can change the address the physical card will be shipped to or CHECK IF IT'S ALREADY SHIPPED IF READY! He kept repeating as a machine the same nonsense that was not answering my questions. I asked him since things are so frustrating, can I cancel this prepaid card, he somehow cached only that and kept repeating it can't be canceled without any further explanation!

I was trying to get advanced funding for a lawsuit. They are holding my funds idk why. They can't give me an answer. Made me fill out some info from. Told me it will take 3 business days even though they said they escalated my case. I have no background stuff that I shouldn't be able to get this. Super frustrated. Feel as if they are using my monies to rob Peter and pay Paul. Never again! Customer service is horrible, and doesn't give a poop.

Cancelled my international transaction twice. Customer service claims a new policy is in place that directed me to a questionnaire. This is where it becomes a SCAM hidden as a registration. Personal questions and information is gathered concerning you. And the individuals you send money to. Information that is none of their business. Note I have been transacting money this way for over 1 year. NOW, I have to fill out a questionnaire all about me and individuals I send money to. 4 months ago, I simply was allowed to send the money.

I needed a refund for my money order. I put in the request online. I was told to go into Walmart for my refund. They told me I had to come back another day because it had not processed yet. I came back and they told me a check will be mailed to me in 15 days. I never received the check. I called Western Union multiple times to ask the status. Long story short, after 5 times going back to Walmart, they finally told me and that there was never a check being sent out. I needed to ask for a money pick up, not a refund. That I worded it wrong. At no time did they tell me over the phone, in person or my email confirmation that I needed to ask for a money pick up instead of refund. A long drawn out process that could have been avoided with proper communication.

Western Union would not let me send money to my family member. They stated it was to protect me from fraud. Apparently according to Western Union I don’t know who’s in my family. This has been the worse customer service experience I’ve have ever had.

Western Union is by far the worst service I’ve ever used. After paying outrageous fees to send money internationally, I was unable to retrieve it at multiple locations. It took me four days to finally find a place that would allow me to pick up my funds and even then, they only let me take out $600 while charging me additional fees on top. The entire process was stressful, time-consuming, and exploitative. I would never recommend Western Union to anyone. Took me 4 days to get money that was supposed to be instant. I called all the locations around me and even went to different cities.

Western Union is not useless. Useless implies not adding value but not actively adding pain. Western Union is actively painful, maddening and incompetent. I have been trying for 3 days now to get a money transfer from the US to Canada and have been on more side quests and rabbit holes than I ever thought possible. Every time I go to retrieve the money I get told that something else is prohibiting it. I have made multiple calls to the hotline and been very confidently told where I need to go and what I need to do. Each answer I have been given has been wrong. Right now I hate this company with the fire of a thousand burning suns. I will make it my life's mission to make sure that no one I know uses it and I will tell its incompetency from the rooftops. I still don't have the money that I needed 3 days ago and now the entire system is down. Someone please tell me how this company became a worldwide one? 0/10 do not recommend.

I have been trying to get a refund for a lost money order since June 2025. I have emailed, scanned, and physically mailed all the necessary documents and every time I call, they haven't received anything.. I am contacting an attorney because at this point..this is THEFT.

This is THE WORST money transfer service in the universe. The agents lie to people, even if the sender sent the money, the site keeps saying that the payment is pending. The sender even went to the local branch multiple times and was told each time that the money had been received and yet the site keeps saying that the payment was not made. After 4-5 days the transaction is cancelled. Looks like Western uses the money and then when the customer follows up a lot, they just cancel the transaction and return the funds to the sender.

Took over 3 hours from offshore customer service to ask HIPPA questions and still they would not transfer money. Offshore customer care should be the number 1 reason not to use them again. Micky Mouse voiced women from the Philippines are just horrible. Don't understand English and you have to answer the same questions over and over again. We got nowhere and my 90 year old aunt who has no access to the internet wants to send money but cannot use technology in order to use Western Union.

Western Union in Jamaica have been charging receivers at pick up. So recipients are not receiving what Western Union promises. This is not being disclosed, and customers are only finding that out when they receive updates from the recipients. If there are additional fees, the senders need to know that when they are sending the money.

Western Union is a fraudulent and incompetent company, and I deeply regret using their service for the first time. Yesterday, I urgently needed to send $1,469.00 CAD to my brother in Ottawa, Canada. I chose the “cash pickup in minutes” option using my debit card — which cost more because it promised instant delivery. That’s the only reason I used it: urgency. But more than 36 hours later, my brother has still not received the money. He visited over five Western Union locations in Ottawa, and none of them had the funds available. We are not talking about a remote village — this is the capital city of Canada, and the amount is not even large. This is outrageous.

Western Union's service has been very bad lately, terrible, I would say, is it too complicated to send money? I will try to find better opportunities with less worries or problems to send my money to my loved ones, I will look for other companies with less problems, with Western Union you lose a lot, I contacted customer service and they couldn't do anything and in the end I couldn't send the money and I was left frustrated.

I am relocating to another city due to DV I started the transaction on July 30th with the expectation that it would be ready for pick up on the following Monday. I call my bank to learn that Western Union pulled the funds, and when I went to inquire why I had to wait they stated the funds have not been transferred. When I ask to speak to someone who can help me that department is offline. I now have to sleep in my car in a strange city with no available funds. All that I had was transferred and my bank account is closed. If you are able to give me a specific date and time to pick up funds that date and time can be managed along with a legitimate funds transfer. I'm done with this agency.

200 words is not enough! $2,200 was sent 24 hours ago, they had no problem taking my money. Pickup was refused!! Said MTCN invalid! Had to call in to a rude man that refused to answer the question why can she not pick the money up.

This company is the biggest joke, completely worthless. Every time I have tried to use them it has been nothing but a complete waste of time, then they have you call them to verify you are who you are, then after you finish answering their very invasive (NONE OF THEIR BUSINESS) line of questions they tell you they can't complete your transaction because you were unable to verify you are who you say you are. I gave my full name, DOB, email address, last 4 of SSN.

Western Union-Kroger on Greenfield & Michigan Ave is the worst. I moved to the area about a year and tried to send money from that location 7 or 8 times. Staff are rude. Every single time, you have to call them to be at the money service and wait over 10 min. The year customers bad. Not going to that location any more.

I had a terrible experience with Western Union. My transaction was on hold for several days, and despite sending my identification multiple times, the issue was never resolved. Customer service was unhelpful, and I felt like I was being scammed. And still didn’t get my money back! I do not recommend their service.

The worse, since January 2025 asking for my money that unfortunately I did have to cancel (thinking that in a couple of weeks my money was back to me) and haven't.. Never thought this company will take my money!. The worse!. $900 that I saved after so much work...to send it to myself to do some payments..Can't explain how sad and mad I'm with this company.

Worst company in the whole world. They’re scammers. Be careful with these people. I’ve been waiting for a refund for about 1 month and 10 days, they have given me 10 different cases number, they usually say.

If you pick up at Walgreens be prepared to use ancient touch screens that will make you crazy because they don't work, to then go wait in line, then for them to get the cash out the safe after having to verify everything you already verified on the touch screen. You can use your phone to do the first part IF you've never had an account because it will loop you endlessly that it can't use the current information, please re-enter. This company is a dinosaur in a instant cash age that won't get with it, hello Kmart and Blockbuster era vibes.

Truly! Western Union is the worse company anyone can use to send money. Just read about my experience: I went on their website to send $100.00 to a friend in the Dominican Republic. Despite I have an account with them for about 20 years, after providing me with the tracking number and charging my bank they place the transaction pending. My friend in DR had to turn back home because of course they said the transaction was pending. I contacted them and they told me I need it to send an USA I to prove I was a legit customer and not an scammer. After expressing my frustration I had no choice, either I do it or leave the $100.00 in their bank. They sent me a link to upload both sides of my driver license. It took about 40 minutes due to the malfunction of their system.

Western Union have poor customer service using those foreigners. They don’t know how to talk to anyone. You can’t get a supervisor on the phone and then when you get the supervisor on the phone, they tell you to call your bank when they took your money out of your account and decline your transaction. Make that make sense. Will never use Western Union again.

After my wallet was stolen – including all my IDs, credit cards, and my Japanese Residence Card – I urgently needed access to money sent to me via Western Union. I had my valid passport, the transaction number, proof of my local address, and even a photo of my lost residence card. Still, the payout was denied. The reason? Because I’m a long-term resident in Japan, they insisted on seeing the physical original of my Residence Card – which, again, had just been stolen and is currently being reissued. Even with all my documents, nothing helped. No empathy. No flexibility. No solution.

If I can give this company a negative 0 I would. This past few days Western Union has given the worst service. It takes days and hour for the money to be transferred and when you call customer service they reading information from the computer to explain to you the problem. Corporate office is no help. They say a manager will call you. Is been one week no one has call. I end up talking to a lady ** who ask me a question I did not feel comfortable answering. I had to hang up. I will no longer used this business. There is better company now. They are fast a reliable. No need for this type of stress. They just need close this website. It trash.

I'm, WU account holder for over a decade. Over those periods my transactions were smooth, easy and effortless. From 2024 January onwards, WU transactions went on a sluggish and snail pace speed. Meaning I have to wait for almost 10 seconds to input one letter for the amount for transfer, type the type the name of recipient, recipient's Cell number, a message, which is annoying, time consuming and distressful. I'm in United States, WU is in Colorado, my net speed is very high and my device is iOS and or iMac. WU is trying to get rid of customers? Besides all that the foreign exchange rate from WU is very high. For instance present Exchange rate of $1 to ₹1 is ₹85. Of course WU makes its profit from it. But $1=₹82 plus charges $4. But present WU exchange rate is exorbitant.

I bought a money order over $400 and either lost it in store or outside somewhere with the receipt May 29th 2025. I didn't realize until June 3rd. After processing communication with online I sent payment to stop and haven't received any refund or details of process. I'm in trouble with bill collectors...

I used western union a few times and I’ve had so many problems sending money. The receipt said the receiver would get the money in minutes and it’s been days now and they still haven’t received the money. The customer service is very poor. I asked to speak to a supervisor about the situation and they transferred me to the escalation department and they were not a supervisor. They told me it would take up to 21 days to resolve. Totally unacceptable. Refund will take me another 7-10 business days. In the mean time my family is struggling to eat and this is the best they can do. Please use someone else. For my trouble they suggest they refund the $1.99 transfer fee. 🧐

I bought a money order at Walmart, But it's a Western Union money order, I needed to cash it back in, How about walmart wouldn't refund it, and western union took 2 weeks to give my money, and charged me $15 bucks, I will never buy another western union money order, ever, and will tell everyone I know not to go here.

Customer service is rude and worthless. That hate you for calling. Cannot answer questions about transactions. Idiot felt the need to spell my full name back to me using some bastardized version of the military alphabet. Why that are not out of business I have no idea. Any company that acted remotely friendly with clients should be able to take over Western Union's business.

We paid to a merchant in China who received the money but did not deliver the goods that were promised. That merchant provided a Mobile Wallet number that was recognized by and accepted by WU but when we opened a fraud claim we were told that they cannot do anything about it. We were asked to open a complaint to the local police and hope to expect help from them. Having collected the funds from us and made the deposit to the Mobile Wallet recognized by them, it is hard to believe they cannot do anything to recover the funds or refund the same to us. We wouldn't have made the payment if we suspected that a mobile wallet accepted by WU has no way of finding out who the owner is - this is very unprofessional and demonstrates unwillingness to help their customers.

I have never been so frustrated with a customer service experience in my life. They straight up lied to me about the status of my money order refund, and told me it would be mailed, when it was not. I was repeatedly ignored when I reached out for help, they would just keep repeating the same shit over and over without actually listening to my problem. They really do not care.

I sent payment to a vendor through Western Union in February 2025 and this is end of June and my money just disappeared with western union and no one is ready to take responsibility for my money, $600 just disappeared. Each time I called they would tell me they are working on it, the last time I called, I was told my case has been closed, I call this people daily, how can you close my case, where is my money???? Western union should be closed down, they are fraud and the most untrustworthy company in the world.

I’m writing to express my deep dissatisfaction with Western Union’s customer service and internal policies. I’ve been a consistent user of your service for over a year, regularly sending funds to my fiancée in Colombia without issue—until now. Suddenly, my most recent transfer is flagged and placed on hold with no clear explanation, and I’m directed to contact customer service.

When trying to send money to Canada from the USA we sent CAD2507. The limit to receive is 2500. When asking Western Union if they could split the payment, they say it takes 1-3 days for a decision to be made (and they give a case number). After 3 days I called them back, and they said, their back office (which is unreachable) made a decision not to split a payment and the only option available is a refund (which takes 5-10 business days). So here I am nearly a week into this process - no resolution, and no money for another 2 weeks. Is there a way to charge them interest for holding my money?

Incompetent customer service - agents don't even have knowledge of their own company policies. Been trying to transfer money from Canada to India since the last 3-4 weeks. Received errors. Contacted customer services multiple times and explained the whole situation in detail. Was told I had not registered the account properly, so need to delete the account from their end. No time frame given as to when issue would be resolved. Finally account was deleted and I re-registered. Same issue persisted. Contacted customer service again, was asked to use app instead of website. Followed instructions, no use. Contacted customer service again and now was told I would not be able to make transfer as I am outside of the sender country. So wasted 3-4 weeks where I was getting better rates because of Western Union Incompetency and a robotic sorry

Bro this is the worst damn money service company in the world. I will never use y'all again. The people that work in the corporate office lacks education. Management and supervisors need to all get retrained. Hate is a strong word but shut the whole company down.

I was charged. Sent money to someone 4 hrs away and was charged international rates according to reading the company's fee. The clerk at the store didn't understand why the fee was so high to send to a same state location. She said this is ringing up as international. Called customer service and he had no clue. He said the store location is different from what the Western Union page says about how they charge their fees. This transaction should have been 0-35 dollars to send. It was 50. International prices. Crestview FL to Jacksonville Fl. Won't be using western union again. I'll drive the person the money next time. Scam artist.

Tried to send money to Ukraine, simple, right? Just pick the country, type in the amount, done. But no, Western Union hits me with “We don’t support this address.” Weird, because I didn’t enter an address. Just the country. You know, Ukraine. The one currently in desperate need of support? So I ask, like a sane person: “Wait, does this mean I can’t send money to Ukraine?” Their reply? “That’s not what I said.” Cool. Love a customer service rep who speaks in riddles. So I can’t send money, but that’s not what you said, even though the system blocked it and you offered no solution. Got it.

After dealing with Western Union for 10 days and counting, I would never use them again or recommend their services. Their customer service is non-existent. I have two money orders I am trying to cash. I have been unable to finalize the transaction. Western Union has, basically, stolen my money because I sure don't have it. I have followed their instructions and waited through their time frame. I even received emails confirming that I could now cash my checks. To date, I am still unable to do so. This is a substantial amount of money so I am forced to try to figure out other recourses in getting my money. If anyone can find a different way, find it! Western Union is a scam!

Western Union giving the run-around on fraudulent activity! Asked WU to stop payment? After three days, they said the money orders had been cashed? Said we would get a form in the mail. Notarize it, stating we didn't cash it in 2 weeks! Never got it? No help! Called numerous times! Absolutely the worst customer service!!

Western Union claims to have excellent online transfer service. For three days in a row, the system keeps saying, "we are sorry...." Regardless of trying several times, speak with customer service, and change payment type, nothing seems to work. They may need to overhaul their online service.

Western Union is unreliable and undependable. Customer service agents are poorly trained. I was sending money for a family illness out of country. They refunded the money when it rather than sending it. And then sent me to two stores that do not refundable. Clearly Western Union is unreliable and undependable

I had made 2 money orders one for 1000 and one for 300 for an apartment that I was going to get. I didn't end up qualifying for it and then I qualified for a different apartment. I needed to cash out the money orders because they were already filled out for the 1st apartment I didn't get. Well it had been longer than 30 days so I had to request a refund online. It told me 5 business days and here I am going on to the 6th business day and nothing. To top it off the manager of the Western Union off of Arizona and S. Federal in Denver laughed at me right to my face as if I was trying to pull a fast one.

Horrible service...I purchased a money order for my 6 months of car insurance & unfortunately the postal service lost the money order temporarily...I had to pay another 6 months car insurance so my coverage would not lapse or be canceled. I notified Western Union of the lost money order & was promoted to go on their online site & fill out information..Which I did, after 3 days had passed I received the money order back from postal service so I contacted Western Union back to let them know I had the original money order, I had receipt of purchase & even the receipt from money order stub....Again I was told to go online & fill out forms which started a whole new case on the same existing refundable account I already had in place..It is a ridiculous run around ...

I called to get a record of past transactions. But they said they don't have them. They only go back 5 years. But other clients received their records. All they want to do is transfer me to someone else because they don't want to deal with it. They act like they have no clue what is going on at that place. Waste of time. I am a client with the Western Union Class Action Settlement. One of my money transfers has someone else's name on it for the sender. I find that hard to believe. I don't have a receipt because I had to send originals because Western Union wouldn't be cooperate in giving me my records.

This company is taking people money and then make it hard to pick up even with the proper documents. Why would you take someone's money and then when it's time to pick up the money, you need to interview the person who sent it? That makes no sense and I will never use this services again. It's too many other options and WU is outdated and not trustworthy. You interview the person at the time not after you've taken their money for horrible services.

I tried to submit a minor payment to a service provider, and there is always something with this sewage company. This time, they did put my money on-hold, and were asking for images of my identification documents, and proof where I was born. Their phone line hangs up on customers, and the chat button on their website, they take forever to answer, and when they do, they cannot do anything, when I asked for my money back. I will NEVER use this company again, as they have played these games before, and there are many other options: PayPal, Wise, etc. I would put zero stars on this review.

Takes forever to connect with a representative. My receiver doesn’t have an ID so I wrote a question and password for him to pick the money. They wouldn’t give it to him at the store and I’m still waiting on the phone!

This service is a time waster and not dependable, At random they put transactions on hold and send you notices instructing you to contact them or the transaction will be cancelled. If for whatever reason you do not receive their notice, they will cancel your transaction. In my case they said they sent me a notice and to look in my Spam folder. Well I did and there was no notice there or incoming texts. I had no idea the payment I had made in cash was on hold to the vendor Some of their representatives are in other countries and English is an issue and frustrating. I was on hold on and off for 30 minutes. WU is not reliable and when you pay in cash it's unforgiveable that they can hold up or cancel your transaction.

My husband lost his wallet a couple of days ago so we requested a new ID online. We wanted to send money, but they don’t accept a picture of the ID. Went home to get his state ID, which the cashier then said is too old. There’s no expiration date on the state ID! She asked if we had a confirmation email saying we ordered a new ID. While we were finding it, she went into the back, came back out after a few minutes and said it’s best if someone else sends the money because she doesn’t want to get fired over this. We had a picture of his ID, state ID, SSN card, and birth certificate.

Yesterday l send money to USA for a donation fund. First of all Wester Union already have my information because is not the first time that l send money thru them. They asked me for an ID, they took a picture of me, asked me why I send this money, where l work and what l work.🙄 Seriously! Are they a police station or what l'm a criminal? Never again. l was traumatize with all that😡

How is it possible that Western Union in Waimea Foodland on the big island doesn't have any money orders and they don't know when they're going to get any. The most ridiculous thing I ever heard of. What is their problem.

I sent money to a specific person in the state of Alabama. Western Union paid the money out to an unknown person in the state of California. I disputed the payment immediately. Western Union sent me a letter stating they don't owe me a refund because they followed their terms and conditions despite the fact that their terms and conditions state they will only pay to the information given to them.

I wanted to send $80 to my family in Mexico. I started the process online and received email to call them. After a lengthy questionnaire, inquiring even why I was sending money, what was my relationship with the receiving party, my age, etc. They denied my transfer. No explanation. I found this extremely annoying and intruding. The only concern they should have is that I have the funds.

Had the Best customer service with my recent Western Union transaction after being extremely dissatisfied with our local 7-11. Thank you Elisa (Alicia) for being helpful and patient with me. Provided the necessary required documents and was on my way with my money!

I’ve been using Western Union pickup and everything was ok. First time today, I sent money to directly deposit to recipient’s acct. I got notified transfer was placed on hold because WU needs the recipient’s birthdate, place of birth, name of recipient (altho it is already on the printout) and gov’t ID. Just FYI for new customers. Anyway, WU compliance team helped me, release the money after I got the info they need. Also my problem was, the background noise of the customer service people was terrible, and made worse by the foreign accent altogether.

Terrible Service: I've been waiting 7 days for my transfer to complete. When I called customer service, they assured me the funds would be available within an hour, but they weren't. When I called again, they said it was a compliance issue. I requested to speak with the compliance team, but they told me to call back after 12 hours. Why should I have to keep chasing them for my own money? Absolutely unacceptable service. I will never use this platform again.

I made a transfer on Jan 13 and decided to cancel - (had a change of mind since transfer takes anywhere from 1 to 4 business days). After canceling I found out that Western Union will only return/refund the money in 7 business days. Now my money is stuck and I can’t make a transfer until they refund my money. Holding on to money that belongs to customer when the transfer itself was canceled- is not a good business practice. It punished customer for no fault of theirs. Or western Union must warn the customer that refund could take 7 days - at the time of cancellation. Please avoid this remittance service. Dubious.

I don't think they know what they are doing, I call, get directed to customer service, get someone I can't understand and seems confused about their job, get told I will be directed to someone and just get sent back to square one.

I send money but unfortunately I couldn’t take my money with tracking number. It’s saying wrong number. Waiting last 3 weeks to take money. Imagine if you don’t have money. It’s untrusted sending money system. Don’t send ever.

The worse customer service ever! Supervisor never calls back even tho he said he would. Got disconnected 4 times and wasted one and a half hours on the phone for nothing! Website is a joke! It says technical error. Done with this horrible company!

Visited 3 locations at Publix Food Land and Winn Dixie in Fultondale and Gardendale. Each location opens at 7 am but informed me that they can't sell money orders until after 8:30 once store reports are completed. Location @ Publix said m/o machine will be down 3-5 days. So in short visited 3 locations and no luck. Will just have to wait for Wells Fargo to open.

I send money India. 85.47 rupees rate I saw online and Western Union give me only 82 rupees and when my friend when to pick up money in India. They took 500 rupees for service charge. First they give me different rate and and give me short money. I'm gonna take action against Western Union. I'm telling people never use Western Union. I'm taking action against them.

If I could put a minus rating I would. Western Union sucks as a business and should never be allowed to continue to operate. I have sent a request for a copy of a money order for a fee of $15.00, which is ridiculous itself, on August 6 and still not received a copy of it. I’ve been calling every week which I get the same idiots who say you’ll receive a call or an email within 24-48 hours which of course never happens. “Oh we will escalate it for you” lol, you must be kidding. These people are useless. I won't use this place again, this is one the worst companies to do business with. If you decide to use them you’ll get what you deserve. What a joke they are.

I wish there was a No Star option. Sent money to Puerto Rico in past with almost no issues, the site has always been a pain, but the money got to my mom the same day. This time, they said it would be 6 DAYS! Why? After 6 days it was still in progress. Absolutely not. I canceled it. I'm sure they will take another week or more to return the money they took with no problem from my account and let me guess, the US of corruption A, can't do anything about it.

Send money Dec.20, in Southeast Asia, for Christmas use, Christmas is over but no cash in sight. Keep on checking tracking, all it says "in progress". RIA transfer took just a minutes, never failed, but since I've been a Western member of WU for almost 30 years I believe, with all new technology and competitions around, I would think they step up the notch and do better for their customers. They failed miserably. My name is Maria **.

I attempted to send money for Christmas yesterday. I called and gave them all the information which took 45 minutes. They gave me a transaction number for me to take to the location to make payment. I arrived at the location and they pulled my information and printed me the slip with all the details for me to verify. I found an error in the spelling which I had the previous Customer service employee repeat to me and she said it correctly. I called Western Union back and they stated they could not find my information and the transaction number was wrong, even though the Western Union establishment found it with that number. They had me on the phone for 30 minutes looking, and then stated they located it by my phone number. Why this was ever a issue is beyond me. I asked to speak to someone else and they hung up on me.

Western Union customer service gives you an error code and then can't tell you what the issue is and they hang up on you. Why do you have an error code that you can't explain to your customer! I have been trying for over two weeks!

I recently had an extremely frustrating experience with Western Union. The website wasn't working, and I ended up calling customer service four times, wasting an hour of my time. During my last call, the representative pretended not to hear me and then hung up on me. This kind of service is unacceptable and needs to be addressed.

Is Horrible. The customer service at 493 Bloomfield Ave in Bloomfield NJ. They were in the phone watching shorts videos and don't even move a finger to help me. But the worst part is I call customer service and was the same way. Is been 3 days and I couldn't send money. I will use Xoom next time. Btw they charge u $26 to sent to Argentina and xoom only $5.

Western Union is a fraud organization. I sent 22,000 GHS to Ghana and my receiver only received 21,394 GHS. I called customer service and all they did was give me the runaround. I went from customer service, to the supervisor to the fraud department. The fraud department said they were going to escalate the situation then they sent me back to customer service I then spoke to a different supervisor. It looks like the receiving western union agent stole the 600 GHS and covered up their tracks. 600 GHS is like someone's monthly salary in Ghana even though it isn't a lot to me. Don't trust Western Union when you are sending money to developing countries where fraud and scams run rampant. They will not protect you.

Absolute garbage. Their website is very difficult to navigate and it states they offer certain pay for money transfer services they don't offer or allow. Both customer service representatives I spoke to were very rude and acted like it was a burden for them to answer any of my questions. They were also unaware or had no knowledge of the Western Union website. Even the agent (a Walmart employee) was very condescending and rude. Spent a total of 2 hours trying to send a money order and finally gave up out of frustration.

This is about transfer # **. I visited Money Mart this morning in Napanee, ON, their system was down. I then went to Walmart in Napanee, ON, they were charging me $41 to transfer $400 to UAE, I've never paid that much in my 15 years using Wester union. I then tried using this online version, got everything setup, went to upload my driver's license, but the website is not working! It has been extremely frustrating working with Western Union and I will never be using your service again.

I have run a business since 2012. I have had clients who like to pay by Western Union instead of a check or money order. I have had many people in the past pay me by Western Union and I did not have a problem. All of a sudden 2 months ago, my client's payment was put on hold because they questioned my company having 3 days of Western Union payments. Today (November 16, 2024) I attempted to pick up a payment from one of my clients who sent it by Western Union on November 8, 2024. I was told the payment was put on hold.

Western isn't a good company. Please don't purchase any money orders from them. I experienced fraud and had given this company proof and they promised to reimburse me because of my proof the money orders were stolen. Instead they gave me the run around and finally sent me mail stating they would not reimburse me. This is disheartening.

If your recipient needs the money fast, then do not use Western Union. They take forever to process your money. Try Remitly or Moneygram which only takes a few hours or at most a day. I will never use Western Union again.

Whatever happened to Western Union. You can't transfer money! One excuse after another. Online, at their office, always a problem. Money in my account. High credit score. Lots of history with them without a problem. Western Union, you are fired! I have erased your app and removed bookmarks and any record of your presence on my devices.

I downloaded the WU App after finding out that bank transfers only cost $2. After entering the info WU stated transfer will be made in 1-2 business. Next day I get a email saying it will take 5 business days. The money came out of my account the next day and they attempted to deposit it to the recipient's bank on day 4. I got an email stating the amount is refunded because the recipients bank didn't accept it. The list of possible reasons were wrong bank info, system updates, error, limit...etc.

They had a debit card on file that I never use. I used it for a transfer. I did not have to enter the number or the date of the card since it was stored. They only asked me for the security code. Within 24 hours I had fraudulent charges on that card from an entity called Mag Hot Rod. I called Hotrod Magazine and they said it wasn't them. (I did not buy anything from them anyway, in over two years). They charged me $30 two different times, one hour apart. I only knew because Square texts me every time the card is used. I missed the first text.

I went to Western Union send money to US. Customer service was excellent! Details of exchange rate was accurate, staff person was friendly and patient, I was asked questions that would provide quick and safe money transfer And also received a text message when receiver picked up $$$.

Do not use this company especially for international transactions. They sometimes don't deliver and not let you know until the receiver goes to pick up money. They are quick to take your money but slow to refund. Customer service is very bad and rude even after you have been on hold for 15 to 30 minutes. I asked to speak to a supervisor so I could find out why my transaction could not be processed so I could avoid making the same mistake again. Some countries have limits on how much you can send daily, weekly or monthly but the supervisor rudely stated that he did not have to tell me why my transaction could not be completed. This company use to be great and care about their customers but not anymore.

This company needs to be SHUT DOWN. The foolery you have to go through to speak to someone, the level of UNPROFESSIONALISM, hold time to reach someone and even after you get someone is absolutely insane. I cannot understand why the wait time is so LONG to refund my money and then have the audacity to take another $15/money order to do so. I'm so livid. This company is pathetic and no one should have to endure misery to get their own money back. Then you finally reach the 30 day mark they say it'll take and now telling me it'll be another 12 days after I spoke with a supervisor that said she process my money orders to be overnighted. I am so pissed.

Western Union is a scam. I ordered a replacement money order. It took 30 days to receive. I got to Walmart to cash it and it was a bogus check. Now I'm getting the runaround again. I will never use this service ever again. I've even gotten in touch with the BBB. Something has to be done so that this company can and will treat customers accordingly. THAT'S MY MONEY AND I NEED IT NOW!!!!

On Sept 10th made a claim to W.u. for return of a money order. They stated they required 30 days. They have yet to contact me. I eventually made contact with them, was told m.o was cashed 8/14/2024. Have been trying to obtain copy of cashed check & it's been unsuccessful. W.U. makes it very difficult. After making me wait for long time, someone will hang up on you without answering you. I give it 2 thumbs!!

Absolutely, do NOT do business with this company. They don't give a flying ** about you or your money. They make it so hard and time consuming just to get a refund you almost just give up. It's like they don't care. Because they don't. You are a worm to them. The customer service is seriously braindead. You'll get nowhere with them. Use some other service for the love of Jesus. I've never been so angry in my life dealing with these absolute clowns. I can barely see straight I'm so upset with these clowns. Go elsewhere with your money. These folks are pure evil.

Western Union is nothing but a scam. I bought a money order from Western Union two months ago. And two months ago I put in for a refund online and still haven't received it. So I waited an hour to talk to somebody on the phone and after talking to him for about 15 minutes he told me that they needed more information and I needed to repost the documents to get a refund. So when I try to repost the money order on the refund window it wouldn't accept my picture. Western Union is a scam and I will never purchase anything from Western Union ever again.

I sent money, WU says will deliver within 1 to 2 business days. This was very important because the funds needed to be on time. After I pay and send the money the tracker says the funds will be in the recipients account 4 days later. I am very furious and upset about the misinformation since I may lose a great deal together with my reputation. Will never use again. EVER!!

I have used Western Union in the past and it worked great, I paid cash and my recipient received cash in local monies. Today is a different story. While currently visiting Asia, for the very first time, I find myself short of cash because not all businesses accept International Credit Cards. I went to Western Union to get cash forwarded to my guides and was declined my request. After several calls explaining my situation to their customer service, from Asia to the US, I was finally informed to go to a website www.westernunion.com/gcr/en, which I did.

At Western Union, they seem to not understand that when the sending client makes a transaction in USD, the receiving client must receive the entire transaction in USD instead of receiving a small portion in USD and the rest in local currency... that is unethical and unfair business.... I feel cheated! Horrible service.

Good luck! They will put your money on hold "for your own safety" for 7 days or more until they "verify" your identity. Even if you use your computer or the app, they will still need "to see" your ID. But, how can they see it if the transactions are online? Well, you will have to take a picture of your ID/passport and send it via email or upload it to a website. Another option they give you is to reply with your personal information (ID, place of birth, address, phone number, etc.) to an email they'll send you. Not safe. However, they will tell you that it is for your own safety and they will "safekeep" your money until you do so. If the person you are sending this money to is in urgent need of it, try another company.

Western Union acts like a scam company. I needed to send some money to another country immediately so I used their 'Immediate transfer' service using my debit card. There was an extra charge for the immediate transfer. However, after almost 12 hours they emailed me saying the transaction could not be completed because some information about the receiver was missing. Note that they already debited the amount from my bank account. When I called them and said I wanted to cancel the transfer since it was too late and would no longer serve my purpose, they said they could not even return the money to my account without the receiver's ID. They just simply stole my money. I am never using WU again in my life.

Western Union App need an upgrade. It's useless! It takes forever to try sending money. Each time I have to ask my husband to send the money for me using another company. I guess WU don't care that they are losing money.

Horrible horrible service, high rates, overly complicated, reps are rude and slow, super slow website, not safe at all. I was desperate, try another app or service, total scammers, I'm sure as soon as you enter your personal info hackers in India are getting it.

This company has gone downhill! I had an online account in good standing for years. I'd made numerous transfers without problems. I just tried to make a transfer and was stymied and obligated to fill out a questionnaire. I uploaded several documents ID, Bank statements, Schedule C and a letter from my bank tying my debit card to my checking account. Without explanation their compliance department rejected reinstating my account. I spoke to their customer service department and they had no answers as to why. Of course for a much higher commission I can go to a store and make all the transfers I want. If you're offering online services set a minimum or charge higher fees but don't waste people's time playing games. It's absurd! I used MoneyGram and without a hitch the transfer went smoothly and for lesser fees and a better exchange rate!

Tried to buy tobacco online. Company turned out to be a fraud. Wired money to the company. Only asked WU for the address where the funds were picked up. They refused and hung up on me twice. That was the so called fraud line. Used this service many times but it has gotten so bad. Never again.

Western union is a scam. I tried sending money to pay for services done at my house in Mexico and website stated that the money would be available in minutes. After completing the transfer on 8/21/2024 it changed to the end of business day but a day later now they are telling me it will take 7 days for transfer to be completed and 4 to 7 more days for funds to be available to the person I designated. That's almost 2 weeks and if I request a refund possibly and additional 7 to 12 business days not including weekends or holidays, that's almost a month. So don't risk your hard-earned money, this a scam.

Horrible, horrible idiotic people. They scheduled three transfers totaling $1000 to someone I’ve never heard of. When I called to say it was not authorized, they said I can only cancel it through my bank. My bank said it hasn’t been withdrawn yet, so they can’t do anything. I took all my money out of my checking account and put it in my savings so that Western Union doesn’t take it out. Now they are contacting me to tell me I owe them money! For a transfer I did not authorize! It’s completely insane. Two of the four people I spoke with cannot speak English. It was ridiculous.

Their app is awful. When you try to chat with the agent on the app, they ask you for MTCN number. The field says it's optional but the system doesn't allow you to go past that field. You call live agent and if you opt to participate in a survey, the line then says that there are technical difficulties and they can't transfer you. I guess they don't want to hear how bad they are.... The loyalty program was suspended. App glitches all the time.

If you had a muslim name like Mohammed or Ahmed they will discriminate against you. They will hold your money illegally, you can’t ask for transaction cancellation or refund. Will never do business with them, stay away.

This has got to be the worst business I have ever dealt with. They make it so easy to buy a money order and impossible to cash one out. I called their customer service number directly to find out where I could cash it out and they gave me about 10 different addresses and out of all of them only one said they would cash it. I go to said location and they tell me it cannot be verified. How many more damn hoops do I have to jump through to get my money!?!? Very very bad business! Never will I deal with this company again!

I went to 3090 Danforth Avenue, today 10 minutes back, I wait there 30 minutes, did not get my money. I provided them all informations regarding pick up money, but after 20 minutes I told them, Customer service is not good and slow. One of the lady of Western Union advised me to go Ria, I told her I am coming here to pick up money, you can understand by the word how behave they with customer. Please authority look in to it. The worse behave ever I have seen.

This is 1 star because 0 stars isn’t an option. I sent a bank transfer on June 18. It was supposed to be delivered on June 20. That was the Friday of a holiday weekend, so when it wasn’t deposited into the account, we assumed that was the issue. On June 24, I contacted Western Union and was told that the Turkish bank that converts the dollars to Lira hadn’t completed the transfer to the receiver’s bank account. They opened a case and I was told to call back in 24-48 hours. When I called back, I was told they’d not received a response from the bank and to give their investigation team more time. 6 weeks, 6 phone calls, and 3 “escalations” by customer service later, the money hasn’t been refunded or delivered to the recipient.

I have been trying more than 7 months to fix the issues with my mobile app. Western Union unfortunately the technical support and customer support service they are the worse, they never fix the issues and solve the problem 7 month and it’s all from their side, it’s not by my side the issues. Sadly after 7 months I think is better to show this to other clients and maybe people in charge they can look at those reviews to give a good service and to go down to see why those people rating one star.

I had an emergency where I had to use Western Union to send out money so I did it through Walgreens where a clerk helped me with the transaction. Long story short my son's mother couldn't take out the money. I had to request a refund but turns out that because there's a mistake with my name I can't get the money back. I now have to wait 2 weeks to get a check. This is a mistake on western union end for having a system to send money where the people who work the system have no clue what they're doing and the customer has to deal with the consequences of their own mistake. I'll never use them again and I recommend no one to use it either

WU services shows worse professionalism and attitude toward customer, whenever you faced problem in transaction they will give hold on status. Use Remitly and Tap Tap service best, mentioned both care their customer.

Customer service absolutely atrocious. They hold onto your money for almost 2 weeks, you can't call and get to a rep, it literally takes 24 hours before getting a response on WhatsApp. Resend the money without any explanation and hold onto your transfer fee after paying for a service you didn't receive. ABSOLUTELY TERRIBLE.!!!

This WU is connected to my bank. I sent only $120.00 only to be told that it is in hold for 4 days now. I called 1-800-235-0000 which is their customer service, twice. The first guy was mumbling and kept putting me on hold. Then he said he will transfer me to customer service, but when he transferred me, an automated prompt said their customer service is closed. Mind you, this number, 1-800-235-0000 is their customer service number. I called again and I spoke to a lady who said the same things to me. She said my money is on second level and is in another department holding my case. Wow. When I asked for a refund, she said she does not handle my case. I thought WU prevents fraud, when they themselves are committing scam and fraud! I am not refunding my money because I already know they won’t refund it. I just want to scream to their faces that they are downright SCAMMERS THEMSELVES!

Worst experience ever. I sent money to my family in Venezuela on June 27th. They never received it. The receiving store in Venezuela admitted they made a mistake. I called customer service and filed a claim. The claim was filed on July 1st. I have since then called every single week, twice last week, and keep getting told they are still investigating it. First they told me 14 days. Then 20 days. Then 30 days. And today I got told 30 "business" days....like really? Then the agent tells me it shows on their side it's only been 11 days. Like July 1st to August 2nd...how is that 11 days? Even not counting weekends it's still not 11 days.

I have used Western Union to purchase money orders for many years. But in the last few I have had to return my money orders for refunds. When purchasing them at the store they had no problem taking my cash and handing me the money order. As we all know it’s best to fill them out just in case they are lost. But you can not take the money order, with top portion and store receipt and get that money back. They told me I have to contact western union. They have this supposed process. A process that never sees the end and a refund of my money. This process also cost 15 dollars! What! I tried for 4 months just got the runaround and a promise if I do the refund process again. Never have received a refund. But I can go to the post office and receive a refund immediately for free. So if you don’t mind giving money to WU then keep buying their MOs. But I suggest stick with post office money orders!

I did my money transfer on 07/16/24, but it failed and my money took from my account. And I request a refund and complaint registered on 07/19/24. But I don't get any refund yet. After that, I called customer service on 07/25/24, and they said it will take 5 more days. I asked them to send the current status of my case by email, and they said they couldn't do that. And the customer service person was very rude too. So I never recommend WESTERN UNION to anybody.

Please be aware of extra fees when you send money via Western Union. It is not just a flat fee they claim to be. They also charge fee for a currency exchange that is much lower than the regular currency exchange. My family sent me money in US from Europe. They told them that they can not send them in dollars and they have to send them in euros so that they keep the difference in currency exchange. They sent me 2000 euros after they paid the fee of 35 euros for the transfer. The rate from euros to dollars at that time was 1.09, but western union charged their own rate of 1.01. So instead of receiving $2177, l received $2031. Find another money transfer service that does not have hidden fees of almost $200 for a transfer.

Money ($100) I sent since 19th of July is still in progress, this company has so much deteriorated that their remote employees now lies to keep up the face of the company. I called the WU agent and she said the problem is with my bank, this is a total lie and cannot be accepted. This company is fraudulent and to get the remote customer on the phone takes a whole lot of time.

I would give -10 stars if I could. A family member with the same last name as me try to send me a small amount of money. I drove 20 miles out of the way to go pick it up, only to be told that it was declined because the sender never called and verified that they sent the money. This company is an absolute joke. How can you not figure out that someone is sending money ON YOUR WEBSITE is who they say they are?!?? They deserve to be shut down for the way they handle, these types of transactions, I will never use Western Union or any affiliate of Western, these types of transactions, I will never use Western Union or any affiliate of Western Union ever again.

I am a American living in Nigeria, married to a Nigerian. Every time I transfer money for my use from my US account to my husband's account I am bombarded by calls from supposedly many different US gov't offices claiming that the person I am sending money to is under investigation in his own country for fraud and I am a victim of a scam. All lies since I am the one sending and receiving the funds. This only happens when I use WU, no other platform. Funny they all sound like the same people I talk to at WU customer service. There is something very fishy and I will no longer use WU.

First, they let someone break in my account. Then they blocked it. Then they didn't let me send money. Then they sent me an email, they fixed everyting. And now I can't send money again. Support doesn't help. Money blocked. Can I call it a good service? No.

Western Union just makes up the rules as they go along. I sent a transfer to the same recipient as I have done several times in the past. I paid for an *instant* transfer and it stays "In Progress" status undelivered. Chat support blatantly lies and refuses to assist claiming it has to be held until the 16th when the receipt *clearly* says the 15th. Even worse it IS already the 16th in the recipient's country and they still refuse to release it for no apparent reason.

Wort possible customer support. I can't create an account because their system claims by phone number would have been used already. But they are unable to delete it, or whatever it takes to fix the problem. I am simply unable to create an account because they will not let me enter my phone number. And their support does everything possible to avoid acknowledging of their own issue. They keep asking me nonsense like clearing browser cache and other support-line-standard-nonsense that never leads to any results because the problem is on THEIR end. Ignorant, arrogant, not solution-focused. Worth nothing.

Western Union sucks. They hold your money for days before they send it. Do not trust them. I went to Publix and they even called them and Western Union Hung up on manager. Western Union is a bunch of scammers.

This is the worst money transfer service in Canada!!!! My friend sent me $1000 CAD through WU. I got a transfer ID too. But the worst part is no Money Mart, Cash Money, have a $1000 to pay customers as a payout. They can give out only $200-$300 at a time. When I called the Customer Service Call Centre on 1800-235-0000, first of all an automated voice will try to help you. It is only after you say twice that you wish to speak to an agent that the call is transferred. And even the agent is in no position to help me with information about a dedicated WU office in Toronto, Ontario. All the Call Centre agents said that there is no dedicated WU office in Toronto that could handle bigger amount payouts.

SCAM.... WU is a Complete scam. I sent my money, they returned my money...ok I resend my money to be picked up by myself and the daily rate it was they gave me waaay less and I did not realize it until I got home with the money.

Don't do business with them, takes a hr on phone, have to keep repeated the same info over and over and over. And very few ** you can't talk to. Western Union really sucks, there got to be a better way to send money.

SCAM. I WOULD GIVE -star if there’s an option. They HOLD my money due to mistake they made! The receiver in another country can’t retrieve the money. The WORST customer service. These agent is from India, it’s NOT my fault they made mistake and I didn’t know it was misspelled until I went to the cashier for the tracking number receipt.

Worst money transfer system ever. My money orders were stolen, I filed online as I was told to stop them. 10 days later they were cashed, and now they are having me refile and go through the fraud department with NO answers. It's been a month and all they sent me was a COPY of the fraudulent cashed money order. NOW I'm out of my rent money, and they can only tell me the same thing over again, "don't worry". I will NEVER use Western Union again. I am still in the process of trying to get my money back, with no answers.

I sent money through them. I asked the agent when I sent the money can the receiver get the money without tracking number. He said, "No way. This is against our policy," So the Agent in the receiver country gave him the money without tracking number.

I purchased money order of $315. Called, reported it stolen and yet have not gotten a refund. This occurred in April. It is now the end of June about to July and yet still nothing. Western Union is a RIP OFF!!!!

I went to 4 different Rite Aid location to received a transfer for Western Union. All those 4 ride aid location that has western union telling me that they don't have money to do the transaction. It's only $300. C'mon is this the type of business you're expecting to western union if you are trying to received money.?

Western Union is scam. Take your money and after no give the money to destination and say is in hold and take 10-20 days to back the money. Take care. This is scam company. All is scam company. Is scam for all country with problems with the bank system.

If you’re sending money overseas or in USA use PayPal. Cost you way less than Western union. Another things sending money through western union double fee. Senders pay money transfer fee. Also recipients pay fee if they want to get US dollars. Source more other way to send money beside PayPal (do not use greedy western union). Cost fortune to send money.

This is the worst platform you can come across to send money. They promise 0 -1 business day to send your money, but even after 10 days (including 7 business days) the transfer is still in progress. I have sent so much money through these people over the years, but it has degraded to a totally useless service now. Their website does not work for any pages other than the send money page. The customer care service is also totally unhelpful and they provide no proper information as to the exact delay reasons. All you can do is send money and pray to God it reaches the receiver somehow. Please choose a better platform to send your money through.

Spent $200 on a money order, never received stop or hold and thus no refund. WU gave me the runaround from 6/6/24-6/21/24, I have had no status. I provided them with all the appropriate information both online and later through email. They have literally stolen $200 from me.

I sent my brother some money and chose the 0-4 days for the transfer to take place. On the 4th day I checked & it hadn't transferred. I waited 1 more day & called customer service. They told me it would take 2 more days. 2 more days passed & they told me it would take 72 hrs which is an additional 3 days. I was literally stranded in a different country with no $. I requested a refund, and sent the $ through Xoom. My brother got the $ in 3 minutes via Xoom. Oh and 3 hrs later Western Union sent it the $ to my brother, AFTER I HAD ASKED THEM FOR A REFUND! Thankfully I had enough to cover or all my bills wouldn't have gotten paid since they gave my brother the $ and I had already sent it via Xoom. I will never use Western Union ever again.

Do No Use them. I sent more over a week ago, it didn't go through and they refuse to refund me. I have call three times, chatted them and still no progress. My receive needed this money as its time sensitive. I repeat DO NOT USE them. This is my first time using Western Union and it's been the worst experience ever. I wish I can give the MINUS star.

I tried sending donation for a shelter home and Western Union said they will not approve it under their corporate policy. I requested for more information to understand what the policy is and I was told by the agent that they cannot share their corporate policy, which is quite ridiculous not to help customers understand what could have gone wrong and what they could do to make it right. It was my first experience with them and it was a horrible one… Never using them again! Plus their app sucks as well, seems very dodgy.

I have been a loyal customer of Western Union for years now. But recently I sent a huge money to Philippines and it’s time sensitive. They took two weeks to process my money and my receiver is having issues getting the money because they keep saying the money is not available yet but they already took the money out from my account one week ago. I called 4x and the representatives keep telling me different things. One guy was even extremely rude to me and refused to transfer me to someone else. This will be the last time I will use western union. I will never send money here again, they make it too difficult to send and receive money. And worse customer service!

Terrible experience sending money through WESTERN UNION El Salvador. They hold the money for 2 week and then I got email from D2dwesternunionmexico asking for my social security number to release the money or refund back. I HOPE THE AUTHORITIES PAY ATTENTION ON THIS COMPANY.

Tried to send money to Cuba for medical emergency and it was put on hold, when I tried to contact them at the center thru a chat on line.. nothing, got to speak to a representative after 3 days and she could not give me any update on the hold and refused to transfer me to her supervisor! Never again!!!

Hello everyone! Newer again! Worst unhelpful service, they do not have working locations, app is terrible. In Atlanta you cannot get a money. And also Walgreens, Walmart, Kroger etc not provide receiving money.

Literally the worst money transfer I have ever encountered. My mother tried to send money to my aunt in Taiwan and they refused to give her the transfer money because MY MOM'S NAME was put in incorrectly. NOT the receiver but my mother. I called 3 times and these idiots at customer service didn’t know what to do. The mail that they mailed to us was also incorrect saying that the receiver's name was incorrect but it’s not???? One of the reps told me to call Taiwan's Western Union from America and didn’t even tell me the phone number until I asked for the number. Like I don’t know what kind of people that they are hiring or training but at this point they should just shut down. If I sent this money vs my mom sending this money, I would’ve used Zelle or something. It would’ve been easier flying to Taiwan and giving it to her myself.

I hope the authorities investigate this business, they kept my $$$ for 2 weeks and wouldn’t deliver it and telling me they did and the bank kept it from the receiver not them and when I asked to cancel they created case and made another complications.

I wish I could give this negative stars. Western Union used to be the go to place to send money. This latest and LAST experience I had was like a bad movie. I tried doing it on my phone through their app. I tried it on my computer, I kept getting an error in the send message. I chatted with the "bot" online, finally got a person, was in chat for well over fifteen minutes waiting, with the occasional thank you for your patience as I investigate further message. Just to be told to try a different card and that I violated corporate guidelines. WHAT!?! I had already tried three different cards. So, I decided to drive down the street to the Western Union that was in a local store. I had the "initiate" it on my phone, back and forth cause ya know, phone service inside buildings...

They wouldn't let me put a review after the phone call.... Each employee say something different then the other.... Plus keeps loosing them....Child's games....All of them **. Specifically when they realize I wanted to put a review they gotten worst

Use any other source you can to send money EXCEPT WU! Horrible experience. Took a half a day to send my daughter $1,500 due to their incompetence and fraud protection and pick up destinations not being informed the money was available. They will not refund their $138 fee which is ridiculous but wants to get a 50% credit towards future services that they offer. That's a deal breaker and we are all done using WU. Lastly, if you don't mind dealing with a foreign entity that does not have command of the English language to help assist you then that's the risk you run - I opt out. It would have been easier for me to try from North Carolina to Tennessee and drop off the money.

I sent money to the wrong person, I contacted support and said that the username was not correct, perhaps such a person does not even exist, and that I want to change the name or return the money. They sent me a letter saying that I needed to send a letter with an explanation. Shortly after this, I saw that the tracking status changed to received and the money was collected by the receiver. I immediately contacted customer support, at first they claimed that the money was received in China, I said that this was not possible because the money was sent to the wrong name, but after a few hours of investigation, I was informed that the money was withdrawn in Denver, Colorado. But they don't know anything and will start investigating.

I’ve been on phone with customer service for 1.5 hours as they put a hold on my money. I get to Walmart to pickup my money for the fourth time and still no money. I’m sitting in parking lot on phone again with the rudest bitch I ever talked to and go back in Walmart looking like a fool for the fifth time to be a fool. No money. I’ll never use this service again.

Extremely disappointed in their service. Do not use. Used online to send a wire transfer and they immediately took the funds out of my bank account but after several days, would not release the funds to the receiver. Accidentally sent another transaction and immediately cancelled the 2nd transaction but they still took the funds out even though the the transaction states refunded. After calling several times, their reps are not helpful at all. The company the funds were sent to finally received a text that states a wire transfer was never sent but sent it as a cash pick up at a local Walmart with a $300 max daily available when the funds were over $1300. So cancelled the transaction and now have to wait for both transactions to be refunded back to my account. Ridiculous!!!

I've been trying to get a transfer for 5 days. At this point the sender is so aggravated because they have had to call Western Union so many times to lift a hold on a $30 transfer. I've called Western what union I'd say at least 30 times in the last 4 days. This is absolutely ridiculous. They tell me the center call take the hold off.. Hold goes off. I go to get the money and can get it so on hold. Then they tell me that the reason it's on hold is because I attempted to get the money. Well I'm the receiver why would I not attempt to get the money. All the way to registered my phone number to everything you can think of to get this money and have not been successful. I'm absolutely uphold of this is absolute bull crap. I will never use Western Union again.

I had been using my Western Union prepaid visa debit card with no issues. Then I took my daughter to a restaurant for a special dinner before the Daddy/Daughter dance. When it was time to pay, it kept getting declined. Even though I had MORE than enough money to cover it. After a half hour trying to get through to customer service, a very gracious family paid our bill after seeing how frustrated my daughter and I were. We were only able to enjoy the dance for a half hour. Western Union, you ruined our night and worst of all, you ruined for my daughter. I'm pulling all my cash off and cutting the card. Will no longer use Western Union. **

I Purchased money orders for my rent on 4/5 I later realized that 1 out of 4 were not cashed. After finding out that it was accidentally shredded by my leasing office I was told to ask for a refund. After filling out the online refund request for a check that was not cashed but destroyed accidentally by the company it was written out to I now have to pay a $15 fee and was told it will take 30 days to process just to get my money back. Why? It shouldn't take that long nor is it $15 worth of work to process a refund of my own money that was put in money order form for the price of $0.89.

Horrible policy you have... why you blocking people to receiving money!!! My brother send me money and they make it complicated to get it!!! They just ask some question and I did answer them all! And in the end I still didn't get my money!!!! Such a horrible company!!!

I don’t understand what is going on with this company. They have a very bad process with transfers internationally. If they are unable to send the transaction in a timely manner, their solution for you is just to wait. Even if you need the money urgently, the only solution is to wait. Their customer service team have different answers and are not honest with what is really happening. They just say they cannot give any other information than to wait.

Why in the world would you people have a policy in place and not have exceptions for cases like Haiti. Humanitarian aid from friends and family to my sisters and nephew in Haiti. A crisis is occurring and you nasty things are blocking her from receiving money. We cannot send her the money. My two sisters and my nephew needs to remain alive, and not to starve or be kicked out of her place because she may not be able to pay rent. Do you know how ridiculously inhumane you damn tyrants are. Never mind you sitting comfortably in your privilege while you prey on innocent people. Because of this we cannot send money to my sisters and nephew. If anything happens to my sisters and nephew, if possible I pray I will sue you nasty human beings for everything you've got. Fix your policy, so it applies to other countries that are in crisis!!!

The worst company that exists to send money, they are incompetent! They don't know how to do their job and their customer service is disgraceful. I don't recommend!! They should close the company... Never more!!!

HORRIBLE CUSTOMER SERVICE. Extremely unpleasant experience with WESTERN UNION…. I asked to speak to a supervisor who also was horrible and condescending. I WILL NEVER USE WESTERN UNION AGAIN. I’m going to use Money Gram. I still have not received my refund and it has been over two weeks. This company will hold your money for extended amount of time even though I canceled and resent through them for the second transaction unaware they would hold my money for so long before returning it to me. BAD BUSINESS. DON'T TRUST THEM.

Very bad customer service. They charged me fees where it was supposed to be free. Then they say, "We will give next one free." When you your next transaction, fees still charged. When you email them. They want you to prove them wrong. They wanted me to do their job. Don’t expect any customer service here.

Western Union has the worst customer service ever. The latest claim is that my name is on a list banned by UK government for fraud. This is after previously checking and advising me that my transaction would not be on hold again because they Will make a note on my account. They also requested me to send the ID of the person receiving simple £100. Then to top it off they are refusing to refund my money to my account. Appalling the so called customer advisor, can't see my past transactions. And I need futher documents. This is after I was triple authenticated when they took payment for my transaction.

I purchased Western Union money orders from a local grocery store. Because of the amount I needed, and the limit of $500 per money order, I had to purchase 5 money orders. A week later, I learned that I was not going to need the money orders after all. Upon researching how to get a refund, I was somewhat frustrated over the whole process. Now keep in mind that I had paid 89 cents for each money order, not a big deal, but a total of $4.45. I used the website to process the request for a refund. It took me about 45 minutes because you can only complete the form for one money order at a time. When I was done and learned it could take up to 30 days to get my refund....More frustration!

Western Union has recently started a customer-cheating tactics for currency conversion. They show one rate for dollar to rupee conversion, and as soon as one believes that’s the current rate and initiate a new transfer, they show a different (significantly lower) rate. This is not an error on their site. They are intentionally doing this deceitful act. This has been happening for a while and I had to incur loss when I transferred money twice this month. They must be punished and must correct this unlawful business tactics.

I called to the agent to find out why fund is taking too many days, so disappointed with the guy who works as a customer service. The agent is bad, the service is terrible. Do not call them, Please find another app. I will choose another application and close the account.

El agents talked to me, treat me so bad. He raised his voice two time. Two times I did and both agent are really inefficient and plus they told me no charging me...of course they do not have to! They did not the transaction.

I made a transaction through Western Union And it was cancelled and I haven’t received my refund since more than one month, has been a frustrating days trying to get my money back, I’m still waiting with no guarantee! Everytime I chat with them they tell me. Here is a copy of one of many chats that I have with a western union agent. " Agent name: Rovika ** As I check the details your case has been escalated please wait for end of the day, you will be receiving an update from our team. Yes, please note you will be receiving the update via email also, there is your escalated case number: **...."

I made a transaction thought Western Union And it was cancelled and I haven’t received my refund since more than one month, has been a frustrating days trying to get my money back, I’m still waiting with no guarantee!

This is a joke. I send money two days ago and still pending. I been calling customer service and they just put me on hold for literally hours. When I finally reach someone they told me that someone will contact me because they’re having problems with shortness of staff. I don’t care about that. I sit need my money. Worst company ever

I sent a money transfer at 10:30 pm on 3/1/2024. It is 2:32 pm and my transfer is still on hold. They ask for a government ID to be sent. It was sent twice. I reached out 4 times and they refuse to release the funds or give me a refund so I could use another service to send the money to my family who needed the money for diapers, milk and food. Over 16 hours with my money on hold. And each time I asked for a return of the money they refused to give me a refund.

One of the worst company for sending money. Do not even think to give him any business. You will lose your time just over the phone. There is a lot of sending money providers around. Western you need to be down soon cause the way to handle customers and businesses. Their fees are really high. Their customer service not really know anything about what Customer Service mean so please save your time and money and take your business to different provider. Thank you.

Do Not Buy Western Union money orders. Cannot deposit. Cannot get refunds as quickly as they take your cash. Refund process takes 30 - 45 days through snail mail, and customer service will lie and hang up on you rather than actually help. Seems fitting since I got to talk to a few folks in overseas call center(s), they do the exact same thing. Lie, abrupt hold with no warning then hang up bc there's nothing that'll really happen to them. Zero accountability from the company or representatives, simultaneously knocking the company down each time AND not helping the customer.

It would be impossible to recount the multiple layers of incompetence of this organization. Recently attempted to transfer money from my bank account to a cash handout spot in South America. I kept receiving error messages on their website called customer support, which was another joke, they offered no explanation, no help, no advice but ask me to check with my bank. Have you checked with my bank they showed me the details that Western Union made no attempt to withdraw the funds even once. Again multiple layers of incompetence!

They kept flagging my transfer as fraud. When speaking to a representative they ask intrusive questions, who is it for, what's my relationship to the individual, why am I sending the money. After being interrogated. They told me to get a refund and try again. AND THEY FLAGGED IT AGAIN! Horrible service. The only reason I used WU was because it was urgent. I was left unable to provide the necessary funds, further complicating the situation. I hope to never have to use WU again... EVER!

A friend in Europe sent me a modest payment recently. He was told all I had to do was provide reference no. and proof of my identity. I first went to a WU service counter at Weis Markets as directed by their site online. In two visits they denied an ability to redeem my order. I then approached service counter at Giant Food Store; the staff person there tried to negotiate it through the online WU system, that first rejected the request for technical reason—“unacceptable ID” (valid local DL). After about 30 mins on the phone with an WU agent, the Giant employee was able to get them to authorize payment. It appears WU is quick to accept incoming cash payments but slow to invest in efficient systems to redeem those payments.

I used Western Union only twice, the third time they denied my with a ridiculous questionnaire that makes you feel you are being interrogated by the CIA, they are very unreasonable and I don't like what they asked!! It's worse than applying for a bank loan! Customer service is from another country who doesn't know what to say or ask. I will never use them again and will tell all my friends about this horrible experience!!

Money was able to be transferred. The 4 star rating is due to speed being quite slow compared to most modern services.

I transferred money to my home country. I use debit card for immediate transfer but it's take more than 4 days. When I call to customer service they can not respond properly and say it's on pending. When I say to cancel transaction then they answer like this is not in Western Union hand, it's on receiver bank hand so I recommend to everyone that don't use Western Union application.

I've sent my son money several times but this time even though they've taken the money from my account, it's not available for 2 hours! I call and can't understand a word what the person is saying! This company needs to get it together! $70 fee to send money??? Ridiculous....

Three nearest locations visited. One does not exist for years, one closed, one is at the wrong address and directions are wrong. It seems much easier to send money than to receive. Crooks! They do not care for people. They only care for people's greens.

Western Union sucks. They made me call 10 times for a money transfer. Had to call source bank and destination bank multiple times. Even had to go receiver bank physically. Still money was not transferred. Pathetic service. Pathetic process. Won't recommend.

I was sending money to my daughter in college they red flag every single person‘s account on Western Union as told me by the supervisor and the person talking to until they can prove it is not a scam artist sending the money even though the person sending it is in their computer with the name address and the people that they’re sending it to is in their computer. They will red flag it and stop all money transactions until they can figure it out, now my daughter is overdue for her books, her food, her expenses and we can’t do anything about it except send more money from some place else. I would never recommend this place. Do not go there.

I tried to do a money transfer overseas to my friend's daughter. I had transferred money to her many times. It was flagged as fraud and cancelled. I spent over two hours on the phone trying to talk to someone that could tell me why it was flagged. No one could tell me. They just keep saying the same thing over and over again.

I used Western Union for over 10 years but today I found out they were cheating me with conversion rates. I went to check MoneyGram and they converted 250$ to a much higher rate than WU. My father was able to receive a lot more money than before. Never again with Western Union.

WU is famous between scammers and thieves. So many scams taking place on Western Union that they fail to investigate. I have been a client for many years. Uploaded my documents. They verified me.. THEN all of sudden when I was sending funds to FAMILY (not scammer or third party) they investigated me like if I was a criminal. WHERE DID YOU GET THIS MONEY? WHY ARE YOU SENDING THE MONEY? WHO ARE YOU SENDING THE MONEY TO? WHY DOES HE NEED IT?

I had to get my money orders refunded to me, it was 15 dollars per money order and once I got the refund checks- nobody would cash them- not even my bank, I had to pay a check cashing place 33.50 per check- I lost 200 dollars of my own money trying to get refunded from an unused money orders- I will not be using this company again.

I been using Western Union for years. l never see so much disregard. l try to send three times money to a family, they ask me to ask the receiver to call. He did. They left him on the phone almost 1h to wait. I call as the sender 3 and 4 times they ask me again for the receiver to call. Nothing was solve. It been 3 days now. They cancel my first transaction, the second one is a refund l still don't have. The third one on hold and gonna drop again. Shameful.

I was using Western Union for a couple of years with no problem and then just recently, the money transfer failed and my money was refunded. Now they say they actually sent the money to my recipient and refunded my money as well... and they expect me to pay them $651 for THEIR glitch!!!! Now they are harassing me with emails, letters and phone calls daily!! Do not use this deceitful terrible company. From now on, I will pay the higher rate and go directly with my personal bank. Western Union is a bunch of idiots and scammers!

I had money sent to my bank, but I never received it. WU told the sender I had to call. I call and was told to call my bank. My bank didn't receive it, and told me to call WU. They said it shows that my bank received it. Then I'm told the only person they can deal with is the sender. Then they told me it might take up to 72 hours to receive it. I told them it was an emergency. All I was told was they were sorry this happened and they understood my frustration. No they didn't, and all I got was the runaround. This was the 2nd time I've had a problem with them.

I have used this company many times but never again. Even though they had records of many transactions, when I had an emergency situation in another country and needed to send $2175 for surgery they flagged it and after answering their questions they still refused to send it. Don't use this company. Use Remitly or other companies.

So, I'm doing business with a web developer in Pakistan and send him three transfers through Western Union. He received one transfer and they canceled the other two. When I called their support number, they told me the receiver had reached his limit. I asked what the limit was and the rep told me he didn't know. How can I do business like this. I am going to work on transferring money through World Remit. Western Union is a horrible company to do business with. That's why they only have a 1.6 out of five star review. Horrible company. Horrible service. I hope they go out of business.

My experience with Western Union was extremely disappointing. I sent $1500 to a recipient in the USA, only to find out that they could not access the full amount at multiple locations in Los Angeles, Miami, and New Jersey. When I requested a refund, they initially insisted I could only get it from the Florida location where I made the deposit, despite me being in Massachusetts at the time. It took numerous frustrating phone calls to change this. Western Union's response was unhelpful, stating they have no control over their locations. This lack of accountability and misleading information make Western Union an unreliable choice for financial transactions, and I strongly recommend exploring alternative options.

I was sending money fine for over a year to multiple people then all of a sudden it wouldn’t let me send money anymore. I will go all the way through the process and at the end it would say error. I called customer service twice. They read the standard troubleshooting items. They told me to delete the app and reinstall it which I did, they told me to try and send it to a different person, which I did. They told me twice that I cannot send money and I ask why and they can’t give me an answer twice. I went to a supervisor. All they can tell me is that I can’t send money which makes no sense. I’ve never been arrested. I’m in my 60s, don’t have any credit problems, perfect credit score and they just can’t give me an answer so now I have to send money through MONEYGRAM.

Horrible experience. Multiple calls to solve any problem they usually create. Overseas agents with poor understanding of they are doing. Repeating same boring phrases they are taught to say. Expect 1 hour of wait if you call. Avoid them and use alternative.

Can’t login and they want me to call. When I do they say they can’t help me so it’s a back and forth and my friends and family can’t receive their money. Smh. Now I have to go to a store to send money. Smh.

I went to Western Union to pick up money I had been sent by a family member. The whole experience of withdrawing money is terrible. It took too much time. They asked so many questions. They even asked me where I was born!! I was surprised and offended by this question!! Do Not use Western Union!!

Customer service rep was from Philippines and cannot speak English. So basically she was not able to help. Nothing was resolved. So it was a waste of time. There was no resolution at all and I was not able to understand anything.

I had problems with W.U.'s online. Called customer service. Lady that answered phone spoke terrible English. Asked for someone who spoke better English, and she was back trying to talk to me. Too many other ways to resolve this problem. I'll go somewhere else. Looks as if W.U. does not care about its own customers. Hopefully you will go out of business.

I would rate minus stars if I could. They let people send any amount but they won't let receiver pickup more than $300. Customer service is completely funny, telling you there is nothing they can do to help. Sender is still trying to get his money back. Stay away from them if you don't want to get a headache.

A few days ago, I wired money to a friend in Australia, who is a recent political refugee and not fluent in English. Because Western Union's "system" was down, I was forced to visit their outlet four times in two days before being able to wire money. Then I went on the WU website to see where he might pick up his money, and sent him two addresses.

I use Western Union every month for years, my vehicle broke down so I tried to send the money online, I got a person I could barely understand, he asked me for billing information, I never heard of that and asked him what billing information, I never heard of it nor don't see that on the Western Union computer either. I have no issues with race but as an English speaking country we need someone we can understand or is customer service in another country, it was very annoying, and I'll use Moneygram from here on in.

We tried to send money and Western Union did not do the money in minutes. We have waited 5 days to find out that they can't release the money because Western Union had a processing error. Now, they said they will refund us everything, however the person who needed life saving prescription has not received the money for the RX. I am sadly disappointed. Don't use this horrible service because they don't care about people!