Western Union Reviews

Can't withdraw money through vigo account. It's been sitting for 3 days. 17 hours for a tech support response. 36 hours, no resolution, they said up to 48 hours for tech support to "fix" the issue. Spent an hour on the phone with someone who didn't speak English, with 10 other people talking in the background, to tell me to try what I already did, then escalate to play the waiting game. I recommend Cash App or PayPal. Lower fees less issues.

They advertise reward points that you can't use for discounts on online transactions because it just doesn't work and don't give you reward points for transactions that you make. This is false advertising and fraud. I have a little over 1100 points for more than a year and can't use them for discounts. Have made several transactions over the last year that I am to accumulate points for each transactions and never receive any additional points to my account. Chatting with them or phone calls lead you nowhere as no one can help you or answer questions about why they are defrauding people. Time for the FTC to investigate the scam they have going on.

I sent money to my family who's In Cairo EGYPT and the Lady in Western Union Store # 19190 Asked them the sender ID. He don't have Rights to Ask them my ID copy, He have Right to Ask the Receiver ID and (MTCN) Number it's for me this things. First time do I have when I Send money to family Or friends I have to send my ID copy?

Attempted to use Western Union to send just over $1500 to a different Country. First transfer sent was canceled by western union, but money was withdrawn from our account with a promise of a refund after my call, tried again, transfer was again eventually cancelled by western union but more money withdrawn. After hours on the phone, and close to 3 weeks in, we still don't have our money...

I had a minor issue with a transaction, Spoke with WU over the phone, the ** girl drove me crazy, I asked to speak to her supervisor, D ** came on the line and spent over 45 minutes. Bad experience… These guys force customers away. BTW, their English is very poor…

Absolute nightmare to deal with. I was swiftly blocked from sending money through Western Union (after “thorough review”, according to them) when I ACCIDENTALLY CLICKED THE WRONG QUESTION AT THE WALMART SERVICE DESK. After contacting their customer service, they had me fill out a form which I had to prove my identity, purpose of the transfer and proof of the funds. IT WAS A $60 TRANSFER!!! Was promised follow up within 3 days, didn’t hear a peep. Followed up on my own accord today and the rep told me to make an account and all my problems would go away. Glad I waited on hold for 20 minutes for that. Worst customer experience ever.

I sent two different money transfer thru my Western Union app on the December 1st for 800 each and I was told it would take 48 hours. It is now 12-05-2025 and money money is still being held by western union and western union is telling me it's my bank and my bank is showing me where the money has been held by western union. I have called escalation department and fraud department. Western union is continuing to hold my money. Will not release my money. My name is David **. I have used this app for over a year. I live in the us and my wife lives in honduras. I called the fraud department to confirm the money wasn't.

This is the worst money transfer service I have used. 4 days and still hasn't reached the recipient. I answered verification questions 2 days ago and was told to give it 1-2 days, but still nothing. I tried to cancel but the app won't cancel. With Remitly my transfers reached in less than 1 minutes. Never using this service again. These people are stuck in the 90's. Someone should tell them in 2025 transfers are almost instant. Don't waste your time with this company.

Why isn't there a zero-star rating? That would have been my choice. Here is why: I requested that the November 12 transaction be cancelled and the $610 be refunded instead of providing additional personal information on the recipient as requested by Western Union (WU). I thought the refund would be a matter of minutes based on my experience with Moneygram refund. I was shocked and disappointed when an overseas WU rep told me the refund would take up to 7 days! I called back today and a rep told me to expect my refund by November 21. Is that customer service? That's sick!

The woman online behind me stopped another woman as she walked by the line. That woman took her from the line straight to a cashier who took care of her. When finished she left in a hurry before I could say anything. Poor customer service.

It just sucks. Site slow as hell. Customer service is non-existent. The transfers don’t work because they update your data from irs registry (without you demanding it) wrongly, then your name doesn’t match with your passport, and you are screwed. No money, refund doesn’t work, support only Monday in working hours from a place you are not. Just terrible.

My daughter in law received money orders purchased by her dad in Florida at a Publix. She lives in Little Rock, AR. We just spent hours trying to find a place to cash them. We tried Regions Bank, Walmart, Kroger, Edwards... NONE of them cash Western Union money orders. We don't have Publix in Arkansas. So, they are worthless. She is sending them back to her dad.

Called to check on a transfer I did on October 15, 2025. And it's still not in the bank account I transferred the money to. Customer service said it would be there on Oct 22. This is not good. Any other time the money is there the next day. I'm going to stop using them altogether and let my friends know not to use this service.

The exchange rate is really low...Probably the lowest on any transfer money apps.. When you made mistakes...They couldn't help you... NEVER USE WESTERN UNION TO TRANSFER OR SEND MONEY FROM THE USA TO YOUR COUNTRY OUTSIDE THE USA..

This company app and website is totally crap.. People let's stop spending money with the corporations who don't care about nothing else but getting money from us. Please people start stop wasting your hard earned money to this system,

This is a warning to all Americans. Do not buy money orders and especially do not buy Western Union money orders. I live in Darby Pennsylvania, and you cannot cash these money orders. No one including the vendors who sell Western Union money orders will cash them for you. Buyer beware. Stop buying money orders. My crazy ass sister gave me my social security when I threw her off from being my payee, and money orders. And now I can't cash them. I can't pay my rent. I can't pay my utility bill. The government should pass laws that if you sell these money orders you must cash them as well.

Terribly cryptic decisions on whether they will send the money transfer that your bank officially approved or whether they will cancel it, and then they will hold the funds for up to 7 days while they send it back to your account. I've never had this problem with MoneyGram. Horrible product experience and unhelpful customer service. Save yourself the grief.

This company is worse than loan sharks. I have transferred money to international countries and have paid no more than around 8 to 10 bucks for the transfer fee. I recently sent money to New Mexico from Colorado and to send 700.00 the fee was 104.00 which is well over 10 percent. I guess I will be finding a new way to transfer money if needed. Highway robbery.

WU is ok for money transfers, but that s all. Customer service is a total Catastrophe! I called the number WU provided and a person with a terrible not understandable accent responded who wasn't able to answer a Simple question such as: if he can change the address the physical card will be shipped to or CHECK IF IT'S ALREADY SHIPPED IF READY! He kept repeating as a machine the same nonsense that was not answering my questions. I asked him since things are so frustrating, can I cancel this prepaid card, he somehow cached only that and kept repeating it can't be canceled without any further explanation!

I was trying to get advanced funding for a lawsuit. They are holding my funds idk why. They can't give me an answer. Made me fill out some info from. Told me it will take 3 business days even though they said they escalated my case. I have no background stuff that I shouldn't be able to get this. Super frustrated. Feel as if they are using my monies to rob Peter and pay Paul. Never again! Customer service is horrible, and doesn't give a poop.

Cancelled my international transaction twice. Customer service claims a new policy is in place that directed me to a questionnaire. This is where it becomes a SCAM hidden as a registration. Personal questions and information is gathered concerning you. And the individuals you send money to. Information that is none of their business. Note I have been transacting money this way for over 1 year. NOW, I have to fill out a questionnaire all about me and individuals I send money to. 4 months ago, I simply was allowed to send the money.

I needed a refund for my money order. I put in the request online. I was told to go into Walmart for my refund. They told me I had to come back another day because it had not processed yet. I came back and they told me a check will be mailed to me in 15 days. I never received the check. I called Western Union multiple times to ask the status. Long story short, after 5 times going back to Walmart, they finally told me and that there was never a check being sent out. I needed to ask for a money pick up, not a refund. That I worded it wrong. At no time did they tell me over the phone, in person or my email confirmation that I needed to ask for a money pick up instead of refund. A long drawn out process that could have been avoided with proper communication.

Western Union would not let me send money to my family member. They stated it was to protect me from fraud. Apparently according to Western Union I don’t know who’s in my family. This has been the worse customer service experience I’ve have ever had.

Western Union is by far the worst service I’ve ever used. After paying outrageous fees to send money internationally, I was unable to retrieve it at multiple locations. It took me four days to finally find a place that would allow me to pick up my funds and even then, they only let me take out $600 while charging me additional fees on top. The entire process was stressful, time-consuming, and exploitative. I would never recommend Western Union to anyone. Took me 4 days to get money that was supposed to be instant. I called all the locations around me and even went to different cities.

Western Union is not useless. Useless implies not adding value but not actively adding pain. Western Union is actively painful, maddening and incompetent. I have been trying for 3 days now to get a money transfer from the US to Canada and have been on more side quests and rabbit holes than I ever thought possible. Every time I go to retrieve the money I get told that something else is prohibiting it. I have made multiple calls to the hotline and been very confidently told where I need to go and what I need to do. Each answer I have been given has been wrong. Right now I hate this company with the fire of a thousand burning suns. I will make it my life's mission to make sure that no one I know uses it and I will tell its incompetency from the rooftops. I still don't have the money that I needed 3 days ago and now the entire system is down. Someone please tell me how this company became a worldwide one? 0/10 do not recommend.

I have been trying to get a refund for a lost money order since June 2025. I have emailed, scanned, and physically mailed all the necessary documents and every time I call, they haven't received anything.. I am contacting an attorney because at this point..this is THEFT.

This is THE WORST money transfer service in the universe. The agents lie to people, even if the sender sent the money, the site keeps saying that the payment is pending. The sender even went to the local branch multiple times and was told each time that the money had been received and yet the site keeps saying that the payment was not made. After 4-5 days the transaction is cancelled. Looks like Western uses the money and then when the customer follows up a lot, they just cancel the transaction and return the funds to the sender.

Took over 3 hours from offshore customer service to ask HIPPA questions and still they would not transfer money. Offshore customer care should be the number 1 reason not to use them again. Micky Mouse voiced women from the Philippines are just horrible. Don't understand English and you have to answer the same questions over and over again. We got nowhere and my 90 year old aunt who has no access to the internet wants to send money but cannot use technology in order to use Western Union.

Western Union in Jamaica have been charging receivers at pick up. So recipients are not receiving what Western Union promises. This is not being disclosed, and customers are only finding that out when they receive updates from the recipients. If there are additional fees, the senders need to know that when they are sending the money.

Western Union is a fraudulent and incompetent company, and I deeply regret using their service for the first time. Yesterday, I urgently needed to send $1,469.00 CAD to my brother in Ottawa, Canada. I chose the “cash pickup in minutes” option using my debit card — which cost more because it promised instant delivery. That’s the only reason I used it: urgency. But more than 36 hours later, my brother has still not received the money. He visited over five Western Union locations in Ottawa, and none of them had the funds available. We are not talking about a remote village — this is the capital city of Canada, and the amount is not even large. This is outrageous.

Western Union's service has been very bad lately, terrible, I would say, is it too complicated to send money? I will try to find better opportunities with less worries or problems to send my money to my loved ones, I will look for other companies with less problems, with Western Union you lose a lot, I contacted customer service and they couldn't do anything and in the end I couldn't send the money and I was left frustrated.

I am relocating to another city due to DV I started the transaction on July 30th with the expectation that it would be ready for pick up on the following Monday. I call my bank to learn that Western Union pulled the funds, and when I went to inquire why I had to wait they stated the funds have not been transferred. When I ask to speak to someone who can help me that department is offline. I now have to sleep in my car in a strange city with no available funds. All that I had was transferred and my bank account is closed. If you are able to give me a specific date and time to pick up funds that date and time can be managed along with a legitimate funds transfer. I'm done with this agency.

200 words is not enough! $2,200 was sent 24 hours ago, they had no problem taking my money. Pickup was refused!! Said MTCN invalid! Had to call in to a rude man that refused to answer the question why can she not pick the money up.

This company is the biggest joke, completely worthless. Every time I have tried to use them it has been nothing but a complete waste of time, then they have you call them to verify you are who you are, then after you finish answering their very invasive (NONE OF THEIR BUSINESS) line of questions they tell you they can't complete your transaction because you were unable to verify you are who you say you are. I gave my full name, DOB, email address, last 4 of SSN.

Western Union-Kroger on Greenfield & Michigan Ave is the worst. I moved to the area about a year and tried to send money from that location 7 or 8 times. Staff are rude. Every single time, you have to call them to be at the money service and wait over 10 min. The year customers bad. Not going to that location any more.

I had a terrible experience with Western Union. My transaction was on hold for several days, and despite sending my identification multiple times, the issue was never resolved. Customer service was unhelpful, and I felt like I was being scammed. And still didn’t get my money back! I do not recommend their service.

The worse, since January 2025 asking for my money that unfortunately I did have to cancel (thinking that in a couple of weeks my money was back to me) and haven't.. Never thought this company will take my money!. The worse!. $900 that I saved after so much work...to send it to myself to do some payments..Can't explain how sad and mad I'm with this company.

Worst company in the whole world. They’re scammers. Be careful with these people. I’ve been waiting for a refund for about 1 month and 10 days, they have given me 10 different cases number, they usually say.

If you pick up at Walgreens be prepared to use ancient touch screens that will make you crazy because they don't work, to then go wait in line, then for them to get the cash out the safe after having to verify everything you already verified on the touch screen. You can use your phone to do the first part IF you've never had an account because it will loop you endlessly that it can't use the current information, please re-enter. This company is a dinosaur in a instant cash age that won't get with it, hello Kmart and Blockbuster era vibes.