Western Union Reviews

On March 23 I send money going to Philippines worth 5,000 because they offer no fee and high exchange rate. They pull out the 5,000 dollars from my bank on that date until March 25 they cancel the transaction. I called WU Customer representative and ask what happen and they told me that they will file a report. Until now I'm still waiting for my money. My advice is don't use WU for money transfer. My rate is zero for my frustration.

I want to caution everyone that you are very likely to have delays picking up your money. Twice in two month I sent money to a family member and WU held it up due to suspicion of fraud. They would tell me what alerted them and finally said it's random, done by the system. I could go on about other aspects of their poor process but I will close by saying, don't use them. You will have problems. Never again for me.

Never used WU before, always via bank transfers from Canada to settle my Dad's business via a lawyer in South America. One time, the lawyer needed to send me a refund, almost $CAD 2K, but his bank system was down, so he used WU. The nearby WU agent on my side to receive funds is in a big retail store using their customer service facilities. The agent there warned me that people receiving money over $1K usually get declined because transfer is only permitted to your debit card, and your daily limit must be high enough.

Absolutely HORRENDOUS “service”. They had me using a calling card to phone in to them because they wouldn’t release the money: then no one knew how to cancel it. On hold over 3 hours with zero service. Manager refused to talk to me. I had to ask for the department's direct number to help myself! WARNING. Stay AWAY.

I used Western Union for 25 years. I recently started using their online service. After several months of sending money to my wife overseas and a few friends, I was asked to fill out a questionnaire. I gave them my personal details and license. I gave proof of income. I gave them proof of my marriage. I provided names of recipients and my relationship to them and reasons why I send them money. All true, all legal, no fraud, no laundering. Just simply using the service to send money to family and friends. They reviewed it and then said based on my answers that they won't let me use them anymore. No reason why or process to appeal. Treating me like I am a criminal or fraudster is a terrible way to do business. I will shout it from a rooftop, Do Not Use WU.

If I could give 0 stars I would. I sent the money to my cousin month ago and she still didn't received it. I called in don't even know how many times and always got different answers. It's obvious that employees are not trained and company is not reliable. I even get supervisor on the line and didn't resolved my issue. Of course I got totally different instructions from her. (No surprise there). I can't get money back to my account and my cousin never get it deposited to hers. I definitely wouldn't recommend this company to anyone. I will never use them again but I will keep calling until money is either returned to me or deposited to my cousin account.

Never use Western Union as it’s the worst services company ever. They have stolen my CAD$507.95 due to their incompetence and ignorance to resolve a simple double payment issue. Despite providing all the details, documents, explanation letter, they have been lingering my refund for the last 9 months now. Please stay away from these crooks. There’s lots of other companies with much better rates to send money to your loved ones.

I bought a money as I do every month more than once a month. They told me to cash it in. I had to wait 10 days after I tried several times and now it's going to take another 5 days. I have no food nor gas for work and they won't give me my money back.

I am disappointed, with transaction, I send money to cover and emergency. However Western Union decided to delay transaction, I called to find out the reason. None of the 3 representatives couldn't give me information, I decided to cancel transaction. Jo told me it takes 48 hours for refund. Still dealing nothing, however just received email requesting information from the receiver, 2 days later, even though I request transaction to be canceled.

I made a payment of two hundred dollars to my girlfriend in the USA. It's past its deadline to receive the money and they don't have a reference code for it. Kinda strange. How do I it get it to her or get my money back. Thanks.

No security for employees or customers. Terribly and strangely they are amateur. Even if they are supposed to be a historical company! Whenever a mistake happens because of their low level of security, they fire their employee and they are not responsible toward customers.

Terrible experience with Western Union: no responsibility for stoI. Had $300 stolen from my Western Union account and they refuse to refund it. They claim it was 'already picked up' and won't take responsibility. No response to complaints or solutions offered. Beware of this platform - they don't guarantee your money is safe. Would not recommend using Western Union until they improve security and customer service.

While trying to send money online to my son in another state, my transaction kept being canceled. I called a live rep who I was unable to understand. Finally, after 20 minutes, my transaction was canceled again. Ultimately, I dressed and went to Walmart where I was finally told by the WM team member I could not use a credit card for a cash transaction, only debit card or cash. I had the cash and the money was transferred instantly. WU wanted $64 online as well as $64 if processed by phone, whereas WM only charged $8 for my store to store transfer!!

Terrible customer service. They do whatever they want and can't be contacted. Use a different service. Your money is at risk with them for no reason. They will tie it up and then you will wait to have it returned. NOT ACCEPTABLE. 🤬

Do not use this app anymore, for five years I have been using this app and today they blocked it due to sending transaction with high value or with different receiver. They actually want me to provide bank statement! Sorry but no. That is bullshit. I have validated my account using my passport upon creating this. Now you did this to my account. Boycott this app. Better use wise instead. Less hassle, better rates and everything. Sorry western union, you guys have poor customer help, poor rates and everything now is poor.

Can't withdraw money through vigo account. It's been sitting for 3 days. 17 hours for a tech support response. 36 hours, no resolution, they said up to 48 hours for tech support to "fix" the issue. Spent an hour on the phone with someone who didn't speak English, with 10 other people talking in the background, to tell me to try what I already did, then escalate to play the waiting game. I recommend Cash App or PayPal. Lower fees less issues.

They advertise reward points that you can't use for discounts on online transactions because it just doesn't work and don't give you reward points for transactions that you make. This is false advertising and fraud. I have a little over 1100 points for more than a year and can't use them for discounts. Have made several transactions over the last year that I am to accumulate points for each transactions and never receive any additional points to my account. Chatting with them or phone calls lead you nowhere as no one can help you or answer questions about why they are defrauding people. Time for the FTC to investigate the scam they have going on.

I sent money to my family who's In Cairo EGYPT and the Lady in Western Union Store # 19190 Asked them the sender ID. He don't have Rights to Ask them my ID copy, He have Right to Ask the Receiver ID and (MTCN) Number it's for me this things. First time do I have when I Send money to family Or friends I have to send my ID copy?

Attempted to use Western Union to send just over $1500 to a different Country. First transfer sent was canceled by western union, but money was withdrawn from our account with a promise of a refund after my call, tried again, transfer was again eventually cancelled by western union but more money withdrawn. After hours on the phone, and close to 3 weeks in, we still don't have our money...

I had a minor issue with a transaction, Spoke with WU over the phone, the ** girl drove me crazy, I asked to speak to her supervisor, D ** came on the line and spent over 45 minutes. Bad experience… These guys force customers away. BTW, their English is very poor…

Absolute nightmare to deal with. I was swiftly blocked from sending money through Western Union (after “thorough review”, according to them) when I ACCIDENTALLY CLICKED THE WRONG QUESTION AT THE WALMART SERVICE DESK. After contacting their customer service, they had me fill out a form which I had to prove my identity, purpose of the transfer and proof of the funds. IT WAS A $60 TRANSFER!!! Was promised follow up within 3 days, didn’t hear a peep. Followed up on my own accord today and the rep told me to make an account and all my problems would go away. Glad I waited on hold for 20 minutes for that. Worst customer experience ever.

I sent two different money transfer thru my Western Union app on the December 1st for 800 each and I was told it would take 48 hours. It is now 12-05-2025 and money money is still being held by western union and western union is telling me it's my bank and my bank is showing me where the money has been held by western union. I have called escalation department and fraud department. Western union is continuing to hold my money. Will not release my money. My name is David **. I have used this app for over a year. I live in the us and my wife lives in honduras. I called the fraud department to confirm the money wasn't.

This is the worst money transfer service I have used. 4 days and still hasn't reached the recipient. I answered verification questions 2 days ago and was told to give it 1-2 days, but still nothing. I tried to cancel but the app won't cancel. With Remitly my transfers reached in less than 1 minutes. Never using this service again. These people are stuck in the 90's. Someone should tell them in 2025 transfers are almost instant. Don't waste your time with this company.

Why isn't there a zero-star rating? That would have been my choice. Here is why: I requested that the November 12 transaction be cancelled and the $610 be refunded instead of providing additional personal information on the recipient as requested by Western Union (WU). I thought the refund would be a matter of minutes based on my experience with Moneygram refund. I was shocked and disappointed when an overseas WU rep told me the refund would take up to 7 days! I called back today and a rep told me to expect my refund by November 21. Is that customer service? That's sick!

The woman online behind me stopped another woman as she walked by the line. That woman took her from the line straight to a cashier who took care of her. When finished she left in a hurry before I could say anything. Poor customer service.

It just sucks. Site slow as hell. Customer service is non-existent. The transfers don’t work because they update your data from irs registry (without you demanding it) wrongly, then your name doesn’t match with your passport, and you are screwed. No money, refund doesn’t work, support only Monday in working hours from a place you are not. Just terrible.

My daughter in law received money orders purchased by her dad in Florida at a Publix. She lives in Little Rock, AR. We just spent hours trying to find a place to cash them. We tried Regions Bank, Walmart, Kroger, Edwards... NONE of them cash Western Union money orders. We don't have Publix in Arkansas. So, they are worthless. She is sending them back to her dad.

Called to check on a transfer I did on October 15, 2025. And it's still not in the bank account I transferred the money to. Customer service said it would be there on Oct 22. This is not good. Any other time the money is there the next day. I'm going to stop using them altogether and let my friends know not to use this service.

The exchange rate is really low...Probably the lowest on any transfer money apps.. When you made mistakes...They couldn't help you... NEVER USE WESTERN UNION TO TRANSFER OR SEND MONEY FROM THE USA TO YOUR COUNTRY OUTSIDE THE USA..