Western Union Reviews

I don't understand the point in having a website that is supposed to make things "easy" when in fact, it does just the opposite. This is the second time I have attempted to send money online and it was declined. I tried both a debit and credit card. I have even called. If I still have to try to find a location, then they need to shut down the website and stop advertising that you can send money online. YOU CAN'T.

I had same bad experience with Western Union holding your money and asking you all kind of personal question and personal information, and sort of making you filling a fugitive. It is very upsetting and insulting to be treated like a thieve or unlawful transaction making. I will not recommend Western Union for money transfer after more than 10 calls to clarify the holding of 60 dollars transfers to a poor student waiting for it. I have to recover the money without a reasonable explanation. It is just hardship. They do not deserve your business nor mine. Disgusted customer service from India.

I have been using Western Union for sending payments. And on October 1, 2015 I was informed that I wouldn't be able to send any more payments through Western Union until further notice. I asked why? But was advised that the information couldn't be released to me. I am writing this complaint to ask why I should be punish for sending payments or receiving payments from people I know. Sometimes the names are misspelled or keyed incorrectly or something happens that is beyond my control, but, should I be penalized? Since I don't have a bank account this is the only means of sending or receiving monies. Your consideration in this matter will be greatly appreciated and to prevent any further hardships.

Your call center is horrid. I unfortunately have a Western Union machine in my office and am forced to contact your call center at least twice a week because of various issues. I get transferred to random people that literally hang up on you immediately, so I call back and wait and wait and wait only to hear someone pick up and say "Thank you for calling Western Union, have a great day" and hang up on me again!!! I HATE YOUR CALL CENTER!!!

I have been using Western Union for a while to get money from people who send it to me & yes I have sent money too. I do not understand why you are no longer letting get the money from these people. All they are doing is just sending me money to pay my bills. I am not doing anything wrong & never had did anything wrong. Please let pick up the money that people are sending to me.

After doing business with these people for over 10 years, they decided to freeze a transfer I made for $1,000. They sent me a text saying money was on hold after they took my money and fees. I was instructed to call them which I did immediately, and began to get the 3rd degree from some out of the country broken English representative. They began questioning all of the transactions that I have made with them, and asked me if I knew the person I was sending the money to and what the purpose of the money was and other personal information. They asked me if the people I was sending money to were not related to me, then why was I sending them money. I was offended and asked for a supervisor which got me another poor English speaking person.

I tried to send my brother $50 to buy medicine, Montana to Florida. Their online system failed miserably, and customer service was far worse. They must outsource because the several agents I spoke with did not seem to have a good grasp on English, either verbiage or grammar. Worse, they gave me conflicting and very unhelpful information, and insisted that the problem was with my browser (not), or my computer (not) or with my bank (not), or anything but WU.

I sent money on 7/10/15 to my husband in Nigeria and when the receiver went to collect it she was told that it was not there. I have been sending money to him since April and every time I use your company I have problems and when I use another company I don't have a problem. I would like to know why this happened all the time. It was only two hundred dollars. Thank you.

I bought products from Alibaba.com and I was scammed of almost $1,500. Western Union said they couldn't do anything about it since the consumer had already picked up the money. They said I had to go to the local law enforcement agency. The law enforcement agency wouldn't even file a police report because they said it was a civil manner and they couldn't do anything about. Alibaba said they couldn't do anything about it. So basically nobody cares for the protection of the buyer as long as their services are being used. Now I'm out of $1,500 and there's nothing I can do about it.

I lost my debit card, and my bank does not have a branch in DC, so I had to Western Union some money to myself. After SIX days of stringing me along, they cancelled the transfer on the morning it was to be available. Oh, and that was 2 days more than they say on their website. If you don't have a credit/debit card, they are useless. My friend sent me some using her credit card, and it was available in ten minutes.

My sister and I wants to send money through Western Union to KSA to pay the processing fee for the verification of my license as I am about to take the NCLEX exam. The amount is just 350 US dollar. I only have 150 US dollar cash in hand so I have to borrow 200 dollars from my sister, but she don't have cash that time so she wanted to swipe her card instead for the 200 US amount. But the teller told us she can't accept our money anymore. It's already blocked in their system. My sister and I were very upset, why Western Union has to treat or misjudged us right away. We went to other branches of Western Union. There I was able to sent the money. I was able to get a receipt. But later on that same day, a customer service called me and told that the money I send was blocked. I asked the customer service, "What is the main reason?" She said she can't tell why.

Really ** and rubbish company. Used first time and stuck badly. They charged me and my receiver both and money took too long to reach. Spend more than £10 to call their numbers. Rubbish and untrained staff don't know anything. Will never use it again.

I tried to send $ to my sister from the US to the UK online. Finally finished filling out all the information online and at the end it says that the transaction could not be completed. That was with a debit card I use every single day and never had any problem. Then I tried another card, same thing happened. Then I tried my credit card, same thing happened. Just wasted 30 min and the transfer is still not done and the system does not give any explanations why it can't be done. Two weeks ago my husband wanted to sent money online to his sisters. Same scenario happened. Just a bunch of waste of time and no product at the end. Then he called Western Union customer service to find out how come the transfer does not go through? The answer was a total BS. The girl said, "well sometimes we just don't approve transfers". Really? Based on what? Her current mood? This is so unprofessional and anti-service. I will never use Western Union ever again.

For the last 4 days my money transfer has been unavailable for pick-up at any of 6 agent locations in Arizona. Once I find someone in customer service department that is aware of the issue, which usually takes talking to 3 representatives, I have been told that there is a system issue which is affecting a lot, if not all, locations in Arizona. Apparently when the transfer is over $1,000 additional identification is required to be entered. However the error occurs because there is no screen to enter it. I find this ridiculous!!

Western Union has kept my money transfer for over 3 weeks now. They keep telling me it's under review. They said my very common Hispanic last name hit on some kind of list. I have sent them so much paperwork to prove who I am, they will not release my small sum of money, they will not transfer it. They will not put me through to a supervisor or will transfer me and put me on hold indefinitely. When I requested the name of a supervisor or department, they told me no they cannot give me that. I was told if I call back I will have to ask for the "higher department", no other name. I'M not kidding on this. I don't know what to do. I can't believe that in the United States of America a private company can get away with this.

An acquaintance sent money from her bank account 09/06/2015 for me to pick up at any agent location within California. She was informed that it could take up to 3 days for me to pick it up, but I was okay with that, I could wait that long. It has been 10 days!!! I have made several attempts to collect this money, I have made several attempts to get answers. I have spoken with countless reps, gone on the website and had 3 chat CSR's who have lied repetitively (Ma Angelica) about when my funds would be available. All giving the same rehearsed and scripted nonsense they are told to tell their customers. First day sent doesn't count and weekends don't count toward days it takes to post payment either. Okay, got it, but I still haven't got my money! I have been more than patient.

I made a money transfer by cash in the amount of $ 500.00 to my cousin on 8/7/2015 from Alabama to be paid out in Maryland. My cousin went to a Western Union location in Maryland to pick up the money and was told that the money was not available. I called Western Union and was told that my money has been paid to someone else in Colorado. On calling again, I was told by one of their customer service representatives that the money is now paid to someone else in Alabama. When I asked them to refund my money since they could not pay my cousin, I was told that my money will not be refunded back to me until they finish an indefinite investigation.

I fill all information WESTERN UNION request to send money online from my bank. Next day WU received my money and was debit from my account. They said it cannot process and it is going to take 10 days to return my money!!! I spent a lot of time over the phone trying to obtain information of "WHY transaction was not good" and the only explanation was "FEDERAL REGULATIONS". Nobody in WU can explain what was wrong so I can send money again!!

I tried to transfer $400 to India. They kept the transaction on hold then I talked to call centre like 5-6 representative and then after verifying everything I got email that transaction is declined and I tried to transfer over the phone. Still it wasn't done as representative hang up the call after taking my CC details and everything. WESTERN UNION YOU GUYS ARE WORST... I DON'T KNOW HOW YOU ARE STILL IN BUSINESS!

My inheritance from my father, my money orders, was stolen - and Western Union didn't care to put a stop on them sooner. I did do everything I had to do right away plus a police report. I didn't get my money back. I lost out. I need the right help to help me find who is responsible. It happened just a year ago. I have 56 money orders 500.00 each.

Is there an alternative to Western Union? Sent money to Nigeria $550 on 8-24-2015, money transfer number **. On 8-27-2015, my cousin went to pick up the money. Western Union has paid the money out fraudulently to someone 300 miles away. They're telling me to wait 90 days to resolve it. Meanwhile, my poor mother will go without her medications! This fraud can only be committed by Western Union agents because there's a test question that can only be answered by my cousin + you have to have a state ID card + you have to have an account with the bank to cash the money!!!

My friend referred me to Western Union money transferred. I registered and made my first transaction with correct promo code. After 4 weeks I haven't heard anything about my referral bonus (Amazon gift card). When I contacted they said I had no user proper promo code so I made second transaction with valid promo code. Now they are telling me that as my first transaction was made with no promo code so it's not valid for second transaction as well. They just cheat the user and they fake about referral bonus to customers. My suggestion - do not use Western union for any kind of transaction.

I bought Moner Order for $265 on 8~12, mailed to wrong company in Oregon. Called Western Union on 8~13, was told they put an immediate stop payment on MO. Advised to send in receipt for refund. I did as instructed. Called 9~1 requesting info. Was told MO was cashed by company on 8~21 and I would not get a refund from Western Union. And that they don't put stop cash on MO. I have been lied to on both times I've called for help. I will never use them again. I am without $265.

This was not my first time sending money to this individual. I had to purchase something and had sent this person around $5,000. It went through fine until he tried to pick it up. WU cancelled the transaction and asked for me to pick up. I went to the same location to where I had made the payment. They weren't able to give me a refund before they already had deposited the money somewhere else. They asked me to return the following day. Everyday, I would get the same answer from different clerks. It has been 3 days and I still can't get my money. I called in WU to help locate some nearby places to pick up the money. 5-10 places turned me down because they don't carry that amount.

I approached the window with my "control" number that I had been issued to pick up my money ($1500). The young man behind the glass informed me that he could not give me my money because the address on my license was different than what it was on some other document in the transaction. I asked to see a manager. The manager told me that the young man could refuse me my money if he wanted; maybe not in those exact words, but that was the tone, and walked off (he went into the office where this had all started).

I finally did get the Amazon cards, which I had asked for after plenty of follow ups. So it is not fake after all. Having to follow up for small amount Amazon cards is worthless.

Since February 2015 I can't be able to send money. Every time I call they always put me on hold and never give me a answer. I thought WU was better but you worsted to send money with.

I transferred money to a friend via the online process. I subsequently needed to cancel the transfer as he had left the area before the funds were available. Yesterday, in trying to do so, my account was locked out. The message informing me that I needed to contact customer services to unlock the account and provided the telephone number I should call... only problem, it was missing a digit so the phone number provided was "worthless." So reluctantly, I used the "chat" function that was identified. After 30 minutes online, the representative called me on the phone and attempted to walk me through the process to unlock the account.

I was trying to send money for my family expenses rent, groceries, etc. After I make the transaction with my debit card, I just sign my name on the dotted line, W.U. send me a text saying that the transaction was already pickup, money already collected. Call W.U. right away. After I explain the situation to the rep, I was told that an investigation will be started. I have not had the chance to send transaction number yet, how is that already collected?? 3 weeks after, no results, same old song and dance. Out of 400.00 dollars. Thanks to those thieves of Western Union. I hope they rotten in hell, thieves. Never use this service again unless you like to donate your money to Western Union. No wonder they are millionaires.

My wife is from Cebu Philippines and sends 300 to 500 USD every month to help her family. We have been sending money over 10 years and she has Western Union gold card. Two days ago when she send money her niece said she cannot pick up money. We called Western Union customer service number after about three customer service agents. We were told call us back next day, set up time because need to ask my wife questions about our account, do a survey. I believe everyone my wife spoke to is out of Philippine call center or somewhere in Asia. Next day she gets call Western Union customer service. They asked her many personal questions here - job, family and why sending money. Then operator says we need bank statements and tax information. I got phone, told guy no way wife sending sensitive info to Western Union - good way have our identity stolen!

I went into a ShopRite grocery store. I filled out the transfer form. After I gave them my money the cashier told me that I had to contact a number. When I called, they asked some personal questions such as what the money was for and how often I talk to the person (my sister-law). They asked me when the last time that I communicated with her and by what media. After telling me several times that I was not understanding her, I answered her questions. Then I was placed on hold and then she informed me that the transfer was denied. I asked her why and the phone was disconnected.

In December 2014 I sent money to Germany and it took me 7 months to get my money back since my stepdaughter at Germany was never able to pick it up due to changes on WU regulations, which I do not have a problem with. But why do they have to keep my money for 7 months. I wonder how many people give up on getting their money back and they are just getting people's money for them to keep. That is very sad, I work too hard for my money. This is very unprofessional and their representatives, OMG! You better pray before you call to speak to someone that knows what is going on!

I was sending some money to my fiancée who studies in Egypt. This was not the first time. I have done it a lot of times before without having any problems. This time as all the previous times I was told by the agent that: Now the money is in Egypt. Two days later when the money was to be picked up, my fiancée was told by the bank that the transaction had been stopped. He could not get any money. By this time I had left my home in Sweden for a vacation and now I had to make several phone calls to my Western union agent to check this thing. I couldn't believe that this was possible... who are they to think that they have the right not to allow my fiancée to collect the money that I sent to him and the fact is that I have paid a fee to them to do this transaction for me.

I just made an online transfer through Western Union Online FX for $5,000 to China, and this would be my last time using this service. First, just want to let everyone know, the exchange rate for Western Union Online FX is incredibly LOW. I lose around $100 in this transfer. However, the key problem is, before I made my transfer, I called Western Union Online FX team and I got confirmed, a few times, that my exchange rate would be the daily rate when receiver receive the money. Then I used its online chatting system to confirm and I got the same answer, so I decide to use this service.

We've been using this Western Union for almost 10 yrs despite of their high rates and offlines every time. The problem occur last June 30, 2015 when I cannot get our monthly allowance. They just inform us that the sender should refund the money and try to resend it back to us. Every time that the sender would refund it, they always told my papsi, that they don't have enough fund... so where did the money go??? It took him 15 days before he was been able to get it and resend it.

Amscot fraudulently stole $75.00 off the Western Union Wire System that I sent to my daughter. My daughter was suddenly left homeless and had no place to go and no food or money. I wired her through Western Union enough money to cover a hotel room and food until the next day. The Manager Matt at this location had her sign to receive the money transfer and then took the $75.00 and said she owed Amscot from 4 years ago from an Amscot loan. He then gave her a receipt for the money he took. I contacted Western Union and they are having to refund our money in full but not for days.

Never have I dealt with a company that has so consistently managed to screw up on every level. How they are still in business in this day and age is a mystery. Where to begin. My day started driving to an agent location they gave me. Turns out they only used MoneyGram, probably should have taken that as a sign. One other location wasn't working, finally I get to Rite Aid. The problem there usually is that WU ALWAYS screws up their codes, so it requires 2 or 3 transactions with "customer service." As a "gold member" I'm used to that utter waste of time, but today was special. Apparently my name didn't match my ID. My mom was the sender and she's pretty good at getting my name right. But no go. I leave and when I get in touch with her it turns out the WU agent on her end repeated my last name twice.

My wife and I decided to send some money to our son who lives in another state to help him buy a car. The amount was not excessively large (less than $2,000). My wife tried to do this with a credit card online and after five hours of failed Western Union assistance she was told that a transfer transaction had been prepared for her to use but that she had to physically present herself at a Western Union location in order to initiate the transfer. We both went to the location and the money was "sent" after verification of my wife's driver's license. When we arrived back home my son called saying they would not let him pick up the money even though he had a proper ID and the correct transaction information.

I transferred money from Australia to London for my daughter. Someone else illegally collected the money before my daughter got to a Western Union office. They must have used false identification. I had asked if I could include a security question as well as the ID required for collection but apparently that is not available for the UK. It was for £1000 and I am still awaiting the outcome. I would not use the service again.

I was a long time customer of this service and now I am shame on me be a customer of them. They did stop my receiving payment of $350 for several times and asked me to call sender over and over. That money was for an emergency and still I couldn't get that struggling several days. WU customer service is the worst in history. You will never get a satisfactory answer from them. Moneygram is way better than these people. They have very convenient service and they will pay you high rate when you transfer money internationally. Please don't go to this people. They will make you very disappointed for sure. I was a long time customer and from now on, my goal is to stop people getting service from these people.

I've had a 16 year old daughter studying in a summer program in the U.S. who has spent the better part of her week (on foot) trying to find a Western Union location that has $700. We didn't anticipate some textbook fees and she did some shopping, so be it. Despite verifying beforehand and confirming that the Eastside Market could handle up to $5000, none of their "branches" could handle that "large" transaction amount.

Can't receive money from Western Union. Sender passed away so now the money that was sent to me Western Union will do whatever with it. This should change where you can use the phone number and ID.

Have sent money for years now to children and grandchildren around the U.S. For the past 5 months when I try to put through a transaction it is put on hold. I have to call (on hold for a long time) to verify who I am. I was told someone with the same name is not allowed to use Western Union - they need to verify I am the correct person. Okay I understand. However, now what is supposed to be a fast service is taking too long. I was told by the "Chat Representative" she could not help me - she was only part of the Management team and could not verify transactions. I thanked her for "no help" and promised to NEVER USE WESTERN UNION AGAIN.

I am a small business owner, and we recently hired an employee from the United States. My business is located in Canada. We decided to utilize Western Union to send the Employee her paycheck. We completed the transaction online, then Western Union called from their verification department, asked me some questions, and informed me I would receive an email shortly. I received an email, which told me they declined the email transfer. I called the 800 number contained in the email and spoke to a representative who informed me there was a HIT on my employee's name. I audio recorded the call part way through. The agent informed me that my employee had a long history of fraud with Western Union and that they could not do the transfer to protect me. I asked a ton of questions, and the representative continued to state this.

I was told at the store that I have 104 pts, that I should call customer services to use those pts for phone minutes. No one was not able to help after I got transfer to 6 people. "Oh we cannot help you retrieve your pin number." Will never use WU. Bad!

I can never receive my money when their system is ALWAYS screwed up and/or shut down.

I was trying to transfer money online couple times during the night and day and Western Union all the time experienced some technical problem. Then I call them, was transferred four times, they asked me all the personal info including the credit card number and no result. That is the most bogus service that I had. So I switched to PayPal and sent money the same minute with decent fee.

I have been using WU money transfer. This was referred by my friend and I opened an account with the promo-code and had a successful transaction done subsequently. This has been more than 3 months now and I am yet to receive a gift card as said. I have been following with their agent, but looks like customer service is so pathetic that they don't have anything recorded into the system.

I sent some money to my sister in Jamaica as my ill mother had told me she had no money for gas or food. Additionally, my niece was graduating the day after I sent the money and needed a pair of shoes. I tried to log into my Western union account but had forgotten the password. I sent for a password reset and got this. However, when I tried to log into the account with the new password, I wasn't allowed. After contacting customer services I eventually got to log in and carried out my transaction sending money from my bank directly to Western Union. I waited for a while then tracked the money - although I had done an faster payment transfer, it told me repeatedly that they were awaiting money from my bank even though my bank account clearly showed that the money had been paid to them!

My father tried to send some money through Western Union agency located at Al Sulay Area Riyadh KSA. The agent there informed him as the name to which the amount was to be sent is too big (**) which is my colleague's name. He would have to enter only ** which was on 13th of June 2015 as soon as me and ** (receiver) went to the Western Union agency here located at BurJuman Metro Station Bur Dubai UAE we were informed we cannot withdraw the money even despite of having an ID as the name is not complete.

It turns out Western Union online WILL reset your password if someone can enter your email and a simple "security question." The problem is, they DO NOT send a link to the email used on the account for confirmation of the password reset, they only send a notice that your password has been changed. Which means someone can lock you out of your account, and all you can do is call Western Union and try to get the account deactivated as quickly as possible. I suggest you act very quickly indeed when this happens, because if you have any regular transfer payments set up, you can expect them to be used immediately after the password change.

Getting remittance or service with Western Union was a horrific experience. Their staff are not even following simple verification process, arrogant and lacks initiative for customer satisfaction. Their service is expensive to start with therefore we expect a good quality service. Instead of asking me why I was dissatisfied with their service the teller retorted a very unprofessional and sarcastic comment. He never apologize nor offer to check a review to his computation. All he offered to do is send an email to their admin and wait for an email reply?!!! Seriously you want a paying customer to wait for a service already been paid? After 2 emails to customer service there is NO RESOLUTION. I will never get their service in the future and discourage anyone I know using their rusty and unreliable service.

I live in Bangkok and I was on a business trip in France. The lady taking care of my cats told me I forgot to leave her money to feed the 2 cats. I went to Western Union Aix en Provence, sent 50 euros that she never received. Back in Bangkok I asked to get a full refund. I was told by the French claim correspondent that the transfer was canceled for "security reasons" and I would have to come back to France to get it. I then sent a request to WUKYCREVIEW. They sent me a form to fill up, which I did.

I had sent money to my US address internationally. After I came back, I wanted to cash the money. First several western union agents (one of them was a bank) didn't want to go through the transaction because the amount was in 4 digits. Their toll free number didn't have an option to talk to a representative (just a robot) and I tried to chat online. He couldn't respond to my questions properly and still gave me the same addresses that I have already been as their agents.

I have transferred money to India using Western Union. In website tracking number is showing transaction completed but I got email saying "Transaction failed." I called customer care, they are telling Destination bank software upgrade is in process - because of that they failed to transfer and money will be refunded after 7 business days. Don't know they really refund after 7 days or they take more days. Note: If destination bank software upgrade is in process they can take 2-3 more days to transfer. But refunding after 7 business days (based on other reviews some times WU will take 30 days to refund) is not meaning less. There is no ZERO rating that is why I am giving 1 star.

I was a Gold Card member for years with them and for the last 6 months every time I sent money from one of their locations I would give all of the information to their automated phone service at one of their locations. After I completed the call an agent would come on the phone and ask me for my name. I would tell them that I had already given that info to the automated call but I would still have to give all my info again. The last time I used them to send a wire, the same thing happened and I told the agent that this happens every time and that it is unprofessional and I asked the agent to connect me with a supervisor so I could report this problem once again which I had done several times and they assured me that the problem would be resolved.

I have had nothing but problems with Western Union. They are the company I pay my car through, with DriveTime. Since the beginning I have used their texting service, which is one of the 2 free services they offer. The past 4 payments (out of only 5 so far) they have texted me the day my bill was due, after business hours. Costing me a late fee with my car company. They don't give you the ability to text to pay whenever you want, they have to text you first and your reply is the payment. This most recent time my payment was due, I went online and changed my banking information because the old account on there was closed. A few hours after they texted me and I responded, making my payment the day it was due. Five days later they call saying the payment failed and I assumed that would be okay to pay then, because it was their fault they pulled it from the wrong account.

Within three days, I applied for a refund on a $300 money order back in April 2015. I faxed Western Union the $15 processing fee and copy of the money order. I was told the money order needed to be cashed before I received a refund. About a month later, I got the copy of the cashed money order. I called the company and was told there is nothing they can do about my refund, since the money order was cashed! I am not happy with this exploitation and will never recommend or do business with them again.

I used to think good about this company that you could love a customer. Prond money anywhere but after what happened to me yesterday I will never use this company again. I loaded money to a prepaid card. Unfortunately the card was closed without my knowledge. The card company already did all the requirements and return the money to Western Union yet again this company refuse to give me. ** a manager couldn't even try to solve problem instead he read the same Script as the regular operator.

I have active credit and debit cards. All were denied. If the receiver had half a brain and could use PayPal I would use them. I have never ever had a problem with PayPal.

Western Union has terrible customer service. Their website states if a transfer needs to be canceled call the customer service number and they will be able to cancel for you. I called numerous times and no one would cancel transfer for me or connect me to someone who could. So I went to the customer service website they provide on their site. It's bogus. Cannot get the site up. I then went online and cancelled my account with western union and could not get back on the website. They still proceeded with transfers and took the money out of my account and charged me an insufficient funds fee. In the mean time, I had went through another money transfer service because it would be delivered immediately.

I have been receiving money from my husband's family and relatives to survive in California due to not having a job. I was fired for doing a good job apparently. Without a job in California my husband is worried so he has relatives send me money to pick up for bills and rent to survive on, until he returns from the military. Western union has blocked every amount that I'm supposed to be receiving for survival and they refuse to release the money. Customer service refuses to help and give information telling me that I have to contact them and release personal information as to why I'm always receiving money, who I'm related to, why am I related too, and other personal questions as to why I'm always receiving money. They accused my husband as being fraud, a scammer, and other unknown names, and they are defaming my husband who works for the government.

Western Union's branch break all their standard rules and regulation by paying my money to someone else (her name wasn't on the money and she didn't have the ID of course). Western Union refused to take responsibility. Some of their supervisors even told me that I should make the mistake to send the MTC number to the wrong person. Although Western said that in their regulations "Even you have the MTC number you should also provided an ID". Their investigation bureau saying that they have all the proof. I don't know what is their proof but obviously the branch provided fake ones because my money never got to destination and Western Union promised me security and my money to the right destination.

I would not recommend anyone to use Western Union (in Singapore), it's super ** expensive (to send money worth 500 USD, charges are 50 USD) with the poor service. I entered the receiver's details and there was a typing error on behalf of operator (she mistyped the receiver's name). I contacted them and they referred me to call +65 6336 2000. All the operators seemed incapable of sorting out the problem and promised to call back in 1-2 hours. It's taking them ages to update their database. Super annoyed at the poor customer service of Singaporean WU branches/CS office. Never gonna use WU for sending money overseas from Singapore.

I got a money order and it came back saying no funds. That was 6 days ago. And now I got to pay my deposit of 250.00 again. It's not right, I'm on a fixed income. I tried to call Western Union but no luck. No money, NO HELP! You got me but no more.

I sent money twice online thru WU Pay. My transactions were cancelled because I was told they have system problem. So they have to return my money back to my bank account. 5 days counting I still haven't got my money back. I need to send money urgently.

I send money to my cousin in Africa and he was told the MCN number doesn't exist. So I called Western Union customer service. They told me my cousin name came the same as the name of the government suspects, so I should send them his picture ID plus the place and date he was born. And I won't make changes to my transaction until they receive my ID. I have no faith with WU anymore I'm not risking to give them my cousin info, coz I don't trust them. Any ideas about what I should do?

I'm a truck driver otr, sending money every wk for the past 3 yrs from different states sending money home to family, paying bills. They take your money, but the person don't put money. It's hard getting your own money back even after you identified yourself. All the truck stop are talking about how all the customers are complaining. They will not get another dime from me... I have my tracking #, amount I sent but due to I don't remember what state I wired it from I'M screwed. Leave them alone.... run from WU.

Long story short.. I tried to send money to a friend via Western Union.. Went through the required process for the transaction then received an email stating the transaction was complete and sent me a record of the completed transaction in my email. Received a call from arrogant call center representative at 8:53 pm who purposely mispronounced my name to make into a DEROGATORY sounding (expletive), and after correcting him on my name, he continued to say it in a derogatory fashion. I then requested a supervisor with better pronunciation of the English language and after being told to hold on, he hung up. Shortly thereafter, I received an email declining my transaction.

Sending money abroad could become a real nightmare with Western Union. Their customer service is horrible. Some phone agents are terrible listeners. They use unnecessary excessive politeness and many speak in very heavy accents. They provided me with incoherent information that leads me to spend several hours and often days to get the problem solved. If you have a problem and your call has be transferred to someone else and you ask to direct the problem for you so you don't have to explain it all over again the agent says ok but doesn't do it. You will have to repeat the whole conversation including answering the whole questionnaire all over again.

I stay up at night (metaphorically speaking) to think that Western Union handles the average person's money all over the world. Most of the operators can't speak English, and most employees do not know how to understand a consumer's problems. I tried to send a wire of money from the US to Germany. Western Union decided not to honor the wire after they directed the recipient to come to their office to pick up the money.

A friend of mine needed money in a hurry to the tune of 950 dollars. Tried on several occasions to send her the money through western union. They repeatedly said the money was sent to my friend. My friend went to western union. Lo and behold the money was not there. They told her the transaction was suspended and would not give her any details. I went back to the place that I sent the money from. They say the money was sent. Constant run around. Friend still didn't get the money and I am waiting for a refund after several days. They need class action suit because of fraud I truly believe they are committing on a grand scale.

I tried to transfer money to my son in Canada, not problem money from credit card to cash in Canada. After all details accepted a page come up "sorry didn't go through please call your bank." Westpac bank was great and I have the reference number of the transaction ** being approved, nothing wrong the bank end of things at all. So first incorrect information, I call your Western Union's contact number get put on to an Asian who speaks way too fast and I ask her to slow down. I explain what has happened she kindly tells me the money will be returned in 7 days. Now I still have the problem and ask if I do another new transaction will it go through, "no I can not say that it will work" I was told. I wanted to speak to a supervisor only to be told that can not happen. I have over $1,000 out for 7 working days which I will pay 20% interest on and a website that can not promise to do what it says and a few dollars in phone calls as well.

On May 15, I tried WU to send almost $500 to a bank account in China belonging to a business from whom I had, on several occasions, bought in bulk some skincare products related to the business I own and operate here in the states because the sales department there said that the Chinese government won't allow them to have a PayPal account anymore. As soon as I finished the online transaction, I received an email that my transfer was on hold and 'processing' until further notice- which never came. I had sent the MTCN tracking number to my salesperson handling the purchase and she reported in an email to me that the money was not available.

They constantly deny my transactions, and they were all to the same person. When you make a transaction in person at one of their "branch", it can still get denied, and you have to make your way to a branch that CAN pay you back. Ridiculous.

My buddy sent me 500$ through Western Union and the WU said that they sent it, but the Western Union hold the money. They are giving a number to call but my friend can't called that number, so what the use of it? It means this Western Union stuff is a scam, a basket, and don't even trust the Western Union. Don't trust Western Union if you don't want a headache.

After sending money to a family member oversees and issuing them they said the control number did not work. The money was reissued to the post office and I was given another control number and to my surprise that also did not work. After complaining to Western Union about this problem they issued a control number to me for a refund. Surprise, Surprise, that did not work for my refund.

I have been married 5 years and send money about once a month to Morocco. I always look up the exchange rate before I do. I never get the correct rate on any given day. Today I sent $250 which had exchange rate of $1 equals 9.7474 MAD and Western Union not only got $29 for transfer but gave 2356.02 MAD instead of 2435.84. This is quite a difference and I would like all my transfers looked into and the money returned date of transaction May 19, 2015.

Transfer of small amount of money declined when submitted online. Why present your company as money transfer service if you decline a small amount of money???

I tried to do a money transfer on may 14th to my son from Tennessee to Florida for an emergency. Started the process at 4pm. Was using my bf debit card which had my money on it and have done this stuff over the apparently before with no problem. My son went to the store and tried to get it with no luck. Five hours later it was still being reviewed. I called and the agent was very rude to me. I was at work at this time trying to deal with work and this issue. At this point around 9/930 at night I had my bf call himself - they grilled him about his connection to my son and why he was sending him money and why was the email a female name but his name on account for transfer. I mean really. What business is it of theirs? Money sent to my son on an emergency is my business.

I sent some money to a friend in need on January 24 and he wasn't able to get the money due to lack of documents. I have called and email so many people and so far there is no money. Every time I have to called their office, I waste an hour of my time and get no real answer. Two of their representatives offer a full refund and promise a cheque in the mail within a few weeks. After one month of waiting for the so promise refund, I called Western Union again, and once more, I got no real answer. Western Union is a legal company that can actually take advantage of those like me don't have connection. I won't never use this company ever again. I guess they are keeping my almost $700.00 dollars. Western Union needs to get closed and charge for fraud.

I should have checked this site before using WU, my nephew is visiting UAE and needed some money urgently so I used Western Union online to send CAD 150. After 2 hours their system is still showing "still reviewing your transfer", I can review my transfer myself - don't need to pay them 20 CAD for it. I then checked MoneyGram and they giving 15 more UAE Dirhams than WU and also charging 5 CAD less... what a mistake, called their customer service and got same ** that system is having problem as soon as system comes back up you will get status email. Never ever using WU again, save yourself some headaches and avoid using it.

I'm amazed that such a large, popular and well-established company can be so horrible on so many levels in the 21st century. Instead of paying out such exorbitant salaries to their directors, they ought to invest some of that money into better security, a decent website and some basic customer support training. My online account was hacked yesterday and used to transfer $1200 with a stolen credit card. The customer support lady was so dismissive about the situation that I'm thinking this must be a common occurrence and possibly a major source of revenue for the company. She would provide no info about how my online account was hacked. My password was unique and very complex. Also, I hadn't used WU for more than 5 years so you would think it would get flagged for suspicious activity. But again, that would mean less revenue for the company who just passes the burden on to the banks. These guys need to be investigated.

Here's what Happened: I went on an adventure to Costa Rica and received 4 transfers from 3 separate friends back in the States, totaling $140.00. I received the first two -- no problem. They were only $70.00 and the other two totaled $70.00. I went to the local Western Union in Quepos, Costa Rica. They informed me that I could not receive funds. The local branch said that I needed to call Western Union. I did, but I could not get a real person on the phone. I checked the Western Union website and tracked the two transfers, and both said that the funds had not reached Costa Rica yet. I thought this might be the Costa Rican government, but as I investigated, and went back the next day, they told me that Western Union was "broken" in the States and it was not their fault.

I have sent money through online banking Western Union in the evening. It got through where I got pop-up like need to call customer service for sanction of payment. I called them and their customer service provider told me to call after two hours for re check because he told me it takes time to for processing. I did the same but when I spoke to them they were like your transaction is done and I will receive a mail shortly regarding that. Soon in few minutes but it in mail it says that transaction has been declined whereas they deducted the amount from my account and then I called them again asking for same. She told it has been rejected by the Western Union itself and will take 7 business days for refund.

I purchased a Western Union money order to pay a bill. The designated company didn't receive it so I called W.U. customer service to see what happened to the money order. I was told that it had been cashed and what I need to do in order to get a refund. I did what they said, only for them to demand a $15.00 processing fee. I'm disabled and on a very fixed/limited income, I can't afford another fee. The rep had already told me the fee would be deducted from my refund so why do I have to it again!?! That is an outrageous fee amount... The reps are very rude and can barely speak English... and they could care less about the customers. Buyer beware... NEVER USE WESTERN UNION!!!

Western Union sucks - money gets lost, severely delayed for no rhyme or reason.

Wow wow wow!!! This is too ridiculous!!! I sent money on the 9/04/2015 to my sick mother in New Zealand for her medication. She is yet not to received the money. When I rang Western Union it's the same answer they give to me every time I rang them, that they are still working on the matter and when I asked for refund they can't refunded me because they are still trying to resolve the problem. And when I ask to speak with their supervisor they will come back and said, "not available", other said I can't speak to the supervisor they have to send email to them because they are from other ** somewhere!

I sent a friend about $200 in another country. I received the MTCN and texted a copy of the receipt. My friend then drove a long way to pick up the money and was told that no such MTCN exists. I called WU, and after over 1/2 hour on hold I was told that the money had been refunded to me. I told the agent that it had not been refunded to me. She told me that I could return to the place that sent it and get my money back, including the WU fee. So I went back to the place I sent it. They were happy to give me my money back, but then I had to argue a bit for them to refund the fee, which they didn't want to do at first. On the phone, WU couldn't explain why the transfer had been cancelled. They transferred me to the "Global Interdiction Department," which told me that I wasn't in compliance a regulation that they are required to follow. I ask them to name the regulation, but they told me they couldn't disclose that information.

The Western keep my money for more than one week. They have my telephone number, my email my address, and never contacted me to say they could not send the money for the right place. So that's happened for few times. I am NOT recommend Western Union for anyone. Now to put the money back on my account I have to wait five more business days. That's ridiculous.

Western Union's (WU) is engaged in FALSE advertising on their website when estimating Kenyan currency to be paid. For every US100.00 sent, they STEAL an extra $6.30, but pretend to lower the charge to US$9.99. WU refused to correct this.

Tried to get my UI benefits sent to the Vons near me, printer was down, (that was Saturday today is Thursday) so I've been on a trek today. 3 hrs, 5 Vons stores, 2 Ralphs, 1 Rite Aid and a High School. They either only sent money or their receiving amount was $100. My UI is $450, why does the edd and B of A use this service if they can't deliver? Beats the you know what out of me. My frustration stems from 4 calls today alone to the edd b of a "hotline". I honestly can't express my anger and total distrust of the way B of A handles UI money. I am getting into a whole nother subject.

My cousin’s boyfriend from Michigan tried to send money on my name then the lady on the customer service in Michigan told her that "we're not able to send your money because there's a lot of people scammed sending money on the Philippines" and then they give back the money of my cousin's boyfriend. This is not good. You guys should take action on this...

I really wish I would have read the reviews before I tried to use the online money transfer system. I needed to send money to my wife as I was not near her and she had an emergency. I used a credit card (debit card as a credit card) in my name only. I sent the money and let me tell you the phrase "money in minutes" is very deceiving. After it approved on my card I got a message that it is processing and should be ready in 30 minutes. An hour later still no processing. I called the 800 number after chatting with an agent who obviously was not in the US by the wording of the text.

For the 4th time in as many months, Western Union has "cancelled" money being sent to me... with no explanation... or sometimes stating "security reasons." No amount has been over $500 USD.

The website also stated that I could send this money "QUICK AS A CLICK." What a lie! I was in a huge hurry because my friend was in Tennessee and it was almost 10 pm over there. Because I read that it was Quick as a Click, I thought, "Ok, I can send this to her very quickly and she can get gas in a can and get back to her car."

DO NOT USE WESTERN UNION UNDER ANY CIRCUMSTANCE! Two sizable transactions made by myself and my partner. Both cancelled within seconds for "no apparent reason". Yet money is taken and still not returned after various attempts and arguments after days! Full of "apologies" but no action. Especially in returning our money! Total sham of a business. I can't believe they are not regulated! To think they can charge to use their lack of service!

I have been sending money online to my family in Philippines for the last two years but it has become impossible to send now.... The last two transactions I have made exactly were the same as the previous fifty two I did but got declined and the money held for several days in limbo... After the first transaction was declined I rang Western Union and was told I had to make a payment through a shop to verify my identity which I did and was told the next transaction would be hassle free.... The next transaction declined as well with the result that all my funds were withheld from me for the next seven days while I tried to fight to get my money back and Western Union came up with lame excuses why the transaction would not go through... I will not be using their services anymore because of their poor customer service not once but twice.

I just spent an hour trying to set up an online account and send money to my nephew. The WU registration website insisted on a physical address for registration, which I understand. However, my credit card billing address is my P.O., since I don't want to have street delivery because of theft. The website kept saying to check the address and wouldn't let me go past that point. I finally contacted a WU representative after being on hold for almost 15 minutes. I could hardly understand her, and she kept not understanding my question until she finally put me on hold.

I sent a payment using their app a few days ago. The receiver has been waiting and still needs to wait 4 more days (7days). OMG. I called the rep and checked my bank account, the funds were deducted. And still no funds available for the recipient who is waiting at a Western Union agency with the tracking # on hand. SMH.

Inappropriate questions, & comments, hard time to receive the money but easy for Western Union to take your $, they make up rules and regulation out of the top their heads. I asked to see their rules & regulation in paper, & they gave me the runaround.

I have read a few comments and it is sounding much the same as to how WU is dealing with "CUSTOMERS" recently. I have as like most of you used WU for a number of years, and it has been fantastic especially the cash in Minutes. However something has changed in recent weeks. I did an online transaction as normal, but it skipped the normal Security SMS and came up with an error and to call WU. Did this and was advised it was a "Software upgrade" issue. OK. But they said I could use an agent. So I did this and got my MTCN, but at the other end the WU system did not recognize the MTCN. (After traveling to pick up the funds, very embarrassed) I checked online and the transaction was there.

We had to transfer an amount over $10,000 and was told on day 1 to provide information to verify who we were and who was receiving the money. It was for a serious legal issue in Dubai (UAE), where my life was being jeopardized by the legal system. We provided the information and was told we would have a decision within 1-2 days.

They told her that she wouldn't be able to get it bc there was someone with the same name. That is ridiculous! I called to Western Union in USA and they were surprised. But nobody was able to fix the problem. Terrible experience. Now I'm using XOOM.COM a lot better and better price.

I attempted to send money to a relative who was facing eviction today, and the transaction was satisfactory as far as I knew; the agent gave me the transaction number and told me that the money was available "right now, even as we speak." I emailed the number to the relative, who was told that there was no money available using that number when she went to the agent in her city. I called Western Union and was told that I would have to answer their questions before the money would be released, and that it was for my protection (a fact I strongly disagreed with with the service agent).

Beware of Western Union. I made a mistake of using it for making money transfer to India for important purpose. Western Union kept money for seven days and then returned it back, when I enquired for reason of cancellation I was given various reasons false like bank didn't release fund etc. After lot of headache I was told it was human error. Oh my god. If such human error exists please avoid Western Union money if you are making transaction for some important reason.

I used the Western Union app to send money to my father last night. This morning he went to pick it up and they told him it was "not ready to be released". I called customer service and not only could the lady barely speak English, she must have put me on hold at least six or seven times. After 30 minutes on the phone she proceeded to tell me she could not give me a reason for WHY my eighty-five dollars did not go through and that it would have to be refunded to me in 1-3 business days. I paid a $12 fee for "money in minutes" and 12 HOURS later my father could not pick it up, let alone AT ALL.

This verification procedure is a joke. You cannot do it online, and must send a letter. This is never answered, so you have no idea what is going on. When you try to call you discover that NONE of their phone lines are operating. Fill in their email form (as they will not allow their email address to be known) and you are again ignored. This is a vile company - PayPal is better.

I have used WU and Moneygram for 15 years to send money to my family back home in Romania on a monthly basis and never had any problems. Recently however, they decided to suspend my account and conduct an investigation to make sure I am not laundering money. Initially they didn't even notify me, just cancelled my transfer after I paid $2,000 at the cashier at one of their Rite Aid locations. First, it took me a while to figure out what happened and then to have my money refunded. Then, they dragged out the so called reinstatement process for a month during which I couldn't use WU and I had to use MG.

Unethical. Misleading information. Hold the money back. No refunds for reject. Unacceptable service delays. I had a horrible experience with WU, thrice. Misleading info; using c/c the money was to transfer next day, reached after 4 days.

I called the # below after filing a complaint on the website and being emailed an apology, but the number routed me back to the front- line workers who could not help me in the first place. The on-line system routed my mortgage money to the wrong company! They told me to wait 24-48 hours for a resolution and all that they are telling me, (5) days later is that they will let their "Back Office" know to email the incorrect recipients of my money again asking for a refund. No one that I have spoken to seems to have any authority to find out a more efficient way to recoup my funds. The managers are never available and even the corporate telephone numbers are ALL AUTOMATED!! "The Customer Resolution Team 1-866-432-3329". This company should be cited and re-evalued on the basis of unethical and inefficient business practices!

I was sent money from Kenya, I went to pick and was told there was an error and I should tell the sender to call Western Union immediately. When she called they told her that I can't receive money due to security reason. I'm not a terrorist and have never been convicted of anything. Has anyone been faced with a similar problem?

I had done an online transaction which got cancelled for unexplained reasons. The Customer Care Centre told me that they too could not assist as they did not know the reason for the cancellation. In the meantime my bank had already debited my account with the payment to Western Union. On the other hand I had recipients in an emergency situation at destination who needed the money urgently. Thus I simply got stuck with no one at Western Union being able to help. Customer services suggested that I try making another transaction by telephone and gave me a number to ring. When I rang the number I was told they could not assist me because I was not calling from a landline at my home. I was far away from home making this impossible. The option of going to an agent was also out of question as I was at work and would not be excused.

Something's changed with Western Union. They used to be a decent money transfer service. Ok sometimes there were glitches with transactions, easily fixed with a phone call. I have tried three different transfers with them in the last month (cash pickup and bank). All were declined by WU (not my bank), for no apparent reason. Each time I had to wait 7 days for my money to be returned (at least it was returned). Have used them for years, but definitely won't go near them again. Now looking for viable alternative.

I've been using Western Union for the past few months to send money to my best friend in another state. I never had a problem until I tried to use my credit card rather than my debit card. When I called customer service, the thing on the line was subhuman and made the process confusing and left me with no resolution. Creature from the dark abyss of western Union asked me how I know my receiver, how I'm related to her, what state I am currently in and it needed to be made clear that I am not in the same state as my receiver. As if any of that personal information should matter to them? In the end, this credit card transaction didn't go through so I used my bank account. Whatever.

For Feb 2015 rent one of my tenants paid me with 2 Western Union money orders. Today 3/18/2015 my bank informs me they are backcharging my account because Western Union won't fund the check. After around an hour of internet search and phone calls I finally get someone to help me. He tells me I need to fill out their form that includes several questions I don't have the answer to without further research, have it notarized and mail to them. In about 30 days I will have their response or perhaps even the money that I rightfully deserve. I guess I should tell my renter I can't accept money orders from Western Union, only a personal check.

I went to send money to my friend who happens to live in Ghana. Once it was sent they refused to do the transaction because they said it was suspicious. They said it might be fraud. I told them I know what goes on with fraud in Ghana but I wasn't a part to fraud. This was my friend needing money. Then the teller gave me the phone and the lady on the line started asking me a million questions about my friend - why was he in Ghana, what does he do for a living, how long have I known him - then asked me what the money was to be used for. I was on the phone with her for an hour. Come to the point they were not giving him the money so the teller had to give me a refund and I had to find another way to send the money.

Keeps money several days before transmitting to receiver. Created transfer using the three-day service. The funds were debited from my bank account and transferred to Western Union who kept the funds, and made the transfer six days later.

I used my mom's card without her knowing to send me money ONE TIME 60 dollars in which they charged 11.99 pick up fee. Then I signed myself up for apparently a daily recurring 60 dollar transfer. When I did it the first time I ended up trying to cancel it and they said it couldn't be refunded so I had to go pick up the cash to give back to my mom. Yet, they allowed me to cancel the pending ones, and are refunding it to her account. RIDICULOUSLY EASY TO TAKE MONEY THAT ISN'T YOURS HERE. They need better security. This is a really unprofessional and insecure company that's just begging for scam artists and thieving.

I'm an Aussie guy and have had a relationship with my now wife from the Philippines for over two years. I have always used western union for the money transfers and the amount is usually around 400 dollars per month but my daily limit is 5000. I purchased a house over there about a year ago and used western union to pay cash for it. 9500 was the total over two transactions on consecutive days and I never got flagged. Just a phone call from my bank confirming this transaction was me.

I have done money transfer with $20 gift card promotional offer. I have been told that I would receive gift card after 6 weeks of transaction date. It's been more than 18 weeks now, I still did not receive my gift card. I have followed up in each week from 7th week onwards till this week. Every time their ** customer service replies - "we will look into the matter and will send you update in 24-48 hours." And then never send any update or gift card. I think you should never fall for their promotional offers. I am never using their services again. Try other services like ria, xoom, hdfc. Don't try Western Union.

I was helping a friend pay some bills and sent her 40.00 via Western Union. After taking the money off my credit card I get a call that the money is being held because my name resembles some person that is on some suspected threat list. After answering several very personal questions they asked that I send copies of my identification, who is the person I'm sending the money to, where I was born and why I'm sending the money. None of which is any of their business. On top of that the person that I was speaking to could not speak English well. I'm 50 years old, served my country, and live a quiet life and I was questioned by some idiot like I was planning on blowing up a sporting event. Since when did sending money to friends warrant treatment like this? I still have not gotten the money back.

I tried to wire money to China to buy a product from a firm that had sent me an email. After I sent the wire I received an email to call Western Union. It seems that they had checked the email and found that it had been found to be a fraud. After finding this out I cancelled my order. Now, I find this as outstanding service and follow up.

I went to WU to send money to Ukraine and they called me a few minutes later saying my business was not welcome with them. MoneyGram is cheaper and better service. I dislike Western Union, their service is bad, they charge much more than other transfers, and they are arrogant and rude. Don't use Western Union, use a service that wants your business.

Western Union is not the fastest way to send money!!!!! I have been waiting on money for days now and still yet to receive it. It was sent to my bank account and told that it was guaranteed to be there by the next day. This did not happen and still have not happened. If you need money in a hurry, I advise do not use Western Union you would be better off using the Postal Service, FedEx, or even UPS. Dissatisfied Customer, Mobile, Alabama.

Western Union took 1,095 dollars out of my account after I had cancelled the transfer. It has now been 13 days later. Every day they tell me another lie of why of the money isn't there and that they're getting it there that it will be there and its just lie after lie after lie. The Bottom line is they have stolen 1095 dollars from my account.

I have tried so many times to send money online with western union but it just never works. I called them, I was told they can do it over the phone but was required to pay triple the online transfer fee. I refused and then call customer to try and fix this issue but again the same error: "We're sorry, but we can't process this transaction." You can always send cash at a Western Union agent location. Now there are people like me who don't have time to go to a location. It seems these guys have failed to provide a sound service to its customers. I am disappointed that in time and era, western union can do online transactions. What a bitter disappointment... let me try someone else and if I find one buy western union useless. These guys should be checked.

I have transferred money to Pakistan and receive (my father) received money after 2 months. Second time when I have send money to Pakistan receiver (my brother) received money after few weeks. Third time when I have send money to Pakistan it's a week now and my brother is going to Western union offices everyday and all different offices giving the same answer as usual "SENDER BLOCK THE MONEY." Last time I had to send emails and contact western union over telephone. I got all recorded conversation via emails.

On Jan. 12, 2015 I went to Walgreens on the El Camino in Santa Clara and sat at the computer and filled out the form to send my brother who is sick with cancer, 40 dollars to help him through until his disability came. As I was filling out the form, it asked for my name, my father's name, and my mother's name. I thought this was weird but I just filled it in. Finished up and went home and I called my brother and told him to go and pick up the money.

I accidentally tore up the money orders. I subsequently found the pieces, taped and submitted them for refund along with payment by check for processing and all other documents. It is now nearly 4 weeks later, my processing checks have been cashed, but I have no status in their records. They tell me they are behind. I asked to speak to a supervisor, but after 11 minutes on hold, I hung up. LOUSY service all the way around, but they made sure to cash my checks for their processing fees. WHAT PROCESSING???

I sent money thru western union, February 4,2015. The money I sent is for my brother's medical care. He needs money on the same day to buy his medications. I was told by the agent that if I pay extra $1.00 he will be able to get the money in few minutes. My brother's caregiver went 4x to claim the money, unfortunately they were told that the money was already given to the receiver (luisa **). They have not receive the money. They have to loan money from someone to cover for his needs.

On February 4 I visited a WU office in the Philippines and sent 3,000 Pesos from the Philippines to a friend in Nigeria. This amount is about $75 US. In completing the paperwork, I gave a test question and answer that was confidential to my friend and me. Unfortunately, I made a mistake in the spelling of her first name. I returned a couple hours later and corrected the mistake.

I have referred couple of friends. I called support for n times, they don't keep of track of anything. I had to explain every time everything. They did not resolve my problem at all. There is benefit of calling or chatting with these. Totally scrap.

I have spent 3 hours trying to send money to Zambia to help pay college tuition. 1st person said everything fine, but the recipient can't pick it up. They need a 10 digit number and I was only given a 9 digit number (I confirmed several times on the phone). When I called to find out what happened, they said they cancelled the transaction because my phone number which I gave many times and confirmed was wrong. I asked if we could fix it, they said no.

My uncle send me money for paying my rent which due already, and I had an car accident. I need to pay for the fixing my car and paying other bills and I went to store Western Union. And they said to call Western Union customer services and I call them. They said "let the sender call us". I called my uncle and he called them and they ask him about the money and about me, and he send his ID to them. But still the money on-hold and I need the money before they kick us from the apartment. And I need to pay my rent and bills on time, and that we will affect my credit and my life, and know I'm in danger to be homeless with my wife and 2 kids because of Western Union hold my money.

I've sent some money to a friend, and I had some problem with the transaction. (I had to change the receiver and the country). I went to the local office which is a Fry's store and after 1 hour on the phone with them they told me that I will receive a refund because the transaction cannot be changed, the destination country should be the same.

I was set to travel out of state when my ex closed an account of ours. So I got a check and signed it over to a friend who banks at the same bank I opened a new account with. The problem was that I would not have a check/ATM card in time for my travel so we figured he could send the money via Western Union.. Attempt 1 said the transaction went through, two hours later he got a call informing him that it did not go through because the amount was too high and that he would have to go in person to transfer the funds. Attempt 2, friend went into the store to transfer the funds, they refused unless he had cash (we bank at US Bank that offers Western Union through our bank accounts but limits how much we can send), he offered to let them use his bank card.

A money order ($900) was stolen from my car on a Friday. I immediately called Western Union and asked to cancel the money order. I was told that I'd need to send an email, letter or fax and the money order would be cancelled in 30 days (if it wasn't already cashed). Needless to say - the money order was cashed (despite my name being on it) under a week later.

On 1/15/15 I sent money to my wife. She went to a western union location to get the money 3 times and they wouldn't give her the money. I called a supervisor, he put me on hold and never came back to the phone. I called back, I got a transaction # for a refund. I did this 4 times because each # they gave me didn't work. Finally they told me I had to pick it up in TX where I live. I sent it from IN. I was in Arkansas when they told me that they give me a new number. I got to tx and went to a western losers location and that # still didn't work, so for like the 100th time I called back for the final transaction #. It finally worked.

First off the website never worked. I emailed and called half a dozen times and they always told me the same thing. Clear your cache. That did nothing. So you go to an agent which is inconvenient and they tell you your transaction will not go through. It says you can send up 3600 hundred at one time but good luck with that. So I had to go every day to send a couple hundred at a time. Why? So they could make a higher fee. The fee for 1900 was only 125 dollars, but to send a couple hundred at a time the fee is 45 dollars. What a SCAM! I hate western union!

Did transaction for small amount to start with to send money to India. It's been 4-5 days and still money has not reached. Whenever I call to customer service different call centre people comes online and gives excuses. No refund nor compensation.

I went to a local Winn Dixie Western Union right before they closed to pay my credit card thru quick collect. I gave her the correct information but when I got in the car I realized she sent it to the wrong credit card company! So I called Western Union 5 mins after leaving and she said that it would take 24 to 48 hours to get my refund back. I checked the transaction online and it said "Contact the inmate that the money was sent to"....

Hello everyone. Please, if you don't want to get frustrated do not use Western Union services. My experience. About two days ago I sent some money to a friend of mine to Madrid, Spain. I sent exactly 478.50 dollars. Plus the transfer fee 43 more. The money was put on hold cause my friend didn't get the "two" ID's required to the transaction, plus they made a mistake in the transaction adding that my friend was an American citizen when he is Spanish citizen. I called the phone number I received and the first time I wanted to free the money and they say they needed the "two" ID's. I called my friend, he took them to the western Union office and couldn't get the money.

Just like every month I send my mother few hundred dollars. I usually do it online via my bank account... Instead I went in and did it in cash via my bank. I received an email saying they need info to validate my identity. I sent a copy of my license along with my MTCN #. I called and called. They said they are checking it... 2 days now and still... can't cancel it or refund it until the processing is finished - it's ridiculous.

I have a small business and one of my customers TRIED THREE TIMES to send me money over Western Union in a 24 hour period from Ontario Canada to Springfield TN. One time they said it was because the persons name (Sue) was not SUSAN, and the last time they asked information about me like I was a terrorist!!! BOTH of us had been on and off the phone with (HORRIBLE) customer service, but each time you called in it was a different operator, and had to start all over again EVEN though we had the MTCN number. I got THREE different MTCN numbers as EACH time the money had to be refunded and paperwork all re-written.

On December 18th I had sent a western union to my children for their christmas gifts: $200.00 + $10 fee and later that night I received a surprise from them making it to me for the holidays. I then called western union about 12am on the 19th of December and req for them to cancel the transaction which by the way the rep said that my funds would be deposited back to my acct within 24 to 48 hrs.....LIE..... On December 23rd I then received a email stating that the funds were successfully refunded and that I should have it available back to me in 3 to 5 business days. I called numerous times to check with my bank...monitored my acct and nothing...I also called various times to western union where they stated that they would three way my bank in which we did and my bank told them over and over and over there was no refund...In fact operator 513 is what he gave me stating that he was a supervisor in customer service was the most NASTY unpleasant person....was in fact trying to tell my bank to agree with what he was saying and my bank was not following that lead...They simply kept repeating that the refund was never done.

After a lot of follow up, they finally sent my $20 Gift Card.

Went to send my boyfriend money in Chicago. He had no ID so I put a test question. He called and said He didn't get it. They refunded money back. Tried again once again refunded. Was told I could never Send or Receive. I'm like "What? Why?" I've never done anything wrong. To top it off I work for a place where you have to have a DOJ Clearance. These people I don't know Use A Green Dot Or PayPal. You're better off.

I made a payment through WU and an hour later found from receiver when phoned that destination account I had send the money to had been closed. Because I chose instant transfer, the money were sent almost instantly into their Switzerland bank. Then I realized I did a mistake and made a second payment which went well and later was confirmed by the receiver. Problem started when after 7 days, I called customer support and asked for the money from first transaction. They said it takes up to 7 working days and there were only 5. I knew for sure the money were held with them, due to fact that the destination account didn't even exist anymore and therefore transaction was rejected immediately. When I said it's unfair for them to hold my money for so long considering the situation, they hung up. Great support!