Western Union Reviews

Western Union informed me that there was nothing wrong with the money control number I had and also informed me that the money was picked up by the receiver. I checked with the receiver and found out that was a lie. The next day, the receiver went back to the Western Union agent and informed the same cashier that nothing was wrong with the control number. The cashier then told her that he didn't say the number was wrong but that there was "no match" message. He then told the receiver the money was picked up on 4/29/2013! I called Western Union to report this fraud, all I was told was that they will investigate and let me know in 20 days!

I asked them what kind of information to expect from them in 20 days, and their CSR told me that I would get a copy of the document used to receive the money, name of receiver and signature. I informed the CSR that's a waste of valuable time to catch a fraudster. The CSR told me that is their procedure. Well, because I know what they will give me is a forged document forged by their agent or his friends or relatives whom he called and gave the details the receiver had put on the money collection form including the answer to the test question, at the time he informed her that the control number was wrong, I decided to take matters in my own hands and inform the police, the FBI and anybody else who cares to know about this issue.

Western Union investigation department is not going to give me any useful timely information after 20 days. If you have a similar problem, contact the police. Don't just rely on the Western Union investigation. For those of you who would like to force change in the way Western Union handles customer complaints, please go to Change.org and sign a petition.

I called the corporate office to complain. They said, "Hold on, we will get you over to our advocacy department," and lo and behold, another foreigner picks up the phone. The one time I spoke to an American person who can actually understand me refers me right back to where I started. Where are the American customer service people? I used to be able to find solutions. Now, all I get is, "I do apologize but unfortunately this..." and "I'm sorry," etc.

Western Union is not a good company and someone needs to investigate all the unclaimed money they have in their system and where it is going because I am sure there are billions of unclaimed money that they are taking and collecting interest on. If you're going to use Western Union, please go to a physical location that you know and save your paperwork but don't use their online or phone option. It's terrible and trying to talk to their customer service is very draining and you get nowhere. Anyone know of a better way to send money? I'm sure open because I hate Western Union. Thanks.

I explained to her that I just came from that Western Union, and they said that they didn't have enough money, and wanted to put my money on a debit card which I had to pay for. She then indicated that I was the 4th or 5th person that had told her that and that they must be pushing the card to make more money. She then offered to print me a check, which I gladly accepted. I was not offered a check at the main Western Union as an option, only the $10 debit card. This is outrageous being that approximately $160 was already paid to send the money round trip. I don't understand how a company that specializes in dealing with money has less than $1,000 on hand.

I assumed the attorney first calling me was not kidding around, not to mention when he was threatening me. I made a complaint with Dan ** of Minnesota Attorney General’s office. They did nothing. I made a complaint to Officer Todd of Brooklyn Center Police; he did nothing. I made a complaint to Western Union; they did nothing. To track this complaint, contact Western Union Fraud department and provide these track numbers: **, receiver for the money was Lisa **, who got $830; **, receiver for the money was Bobby **, who got $445.37; and **, receiver for the money was Joanna **, who got $830.

I won't rest until I get my money back, even if it takes years to collect it back. I never got a receipt for money I paid to the debt collector. So if I have to take the next step of advertising this fraud in newspapers, so be it. Western Union or anyone else will get away from not doing anything. They have a fraud department for a reason and they don't want to use it. I'll be happy to spend money to promote them and give them bad publicity. And it's coming.

Let's say if I have a $20 money order and it costs me only a $3 fee for a refund, then logically a $30 money order should only cost a $4.50 fee for a refund and not $15! Bottom line, Western Union way overcharges for refunds and they make it very inconvenient to even get a refund having to mail it off and wait 30-60 days for it! Western Union makes check cashing places look cheap and more inviting!

The agent that sold them to me even made several calls with the same responses, "We are sorry for the inconvenience." There has to be a law about big corporations taking a consumer’s money, sitting on it for months, while drawing interest and refusing to solve the situations at hand. I have worked in the financial industry for years and they nowhere near have customer service covered. This has to be on the fine line of fraud.

Again, I called Peru. They went to pick up the money, and the money was not there. I called Western Union again, and the supervisor told me that the transaction was cancelled. "We've refunded the money from your transaction to your JP Morgan Chase Bank; NA account ending in ** in the amount of $3,004.99. I checked my account this morning, February 23, and the money is not there. Now, as per their information, the money will be refunded to my account within 5 to 7 business days. It means that they took the money from my checking account on February 16, and I will not have the money back to my account until March 1; that’s two weeks that Western Union is holding my money.

When my daughter went to the Western Union location in the town in Spain where she is, they first told her to come back in an hour. When she went back, they told her they don't give money, only send it, even though the Western Union website clearly states they do both. So now a whole day has passed, my daughter still has no money. When we called again to complain, all they could say was "Sorry for the inconvenience" with no ability to help. So spread the word that Western Union can't deliver and can't even assist with their screw up. If you need to get money to someone in a hurry, they are unable to do what their main function is - and that is wire money quickly. Avoid them like the plague!

Every other thing, all the guy said was, “I am sorry for the inconvenience” even though after the third or fourth time he said that, I told him to stop. I just got word from my sister that the information they needed to validate was her SSN and DOB, which as far as she knows has never changed but still wouldn't work. Now they won't give the money back until the 23rd even though it only took 30 seconds to take the money. How are they legally able to take money from an account that isn't validated? I think this whole thing is crazy and their customer service sucks. Not a single person there is easy to understand due to thick accents. Both I and my sister talked to a total of 6 different people between the two of us and all of them are Indians. The dots not feathers.

I have nothing against any race of people but I believe that if you are working at customer service, the customer should be able to understand you fully. To top this off, when I asked for someone I could file a complaint with, they only gave me a mailing address and not the website information. These people are shady and I have never been so hurt by a company's stupidity before. I will never use this "service" again. So now, not only do I not have $50, I am also out the gas money to go to the store.

Seeing that I have been in their office for quite some time, one of the representatives offered to call Western Union for me. I told her I was already able to contact Western Union; however, after being on hold for 10 minutes, I was able to speak to someone, provided her with pertinent information. I was put on hold again for another 15 minutes only to be informed that I have to call another toll-free number in 10 to 15 minutes. I then requested the Rapid Cash rep to call Western Union for me, only to find out after 2 phone calls to them by the rep and 1.5 hour later that I was not authorized to send money through Western Union.

I then proceeded to Duane Reade, 5 blocks away (on foot as I don't drive and can't afford a car), a MoneyGram agent, to send money in minutes since I eventually got refunded by Western Union less 2.21% service fee of Rapid Cash. My friend from Texas informed me upon going to a MoneyGram agent that the funds are not available for release and was advised by the agent to let me, the sender, give MoneyGram a call which I did immediately. I was informed by a MoneyGram representative, in a very tired, disinterested, detached manner to inform the recipient to request the agent releasing the funds to call them, only to be advised again by the recipient that MoneyGram told the releasing agent to ask me to call MoneyGram again only to find out that they reversed the transaction 2 hours later. Upon my return to Duane Reade to get my refund, I had to wait another 2 hours adamantly requesting to get all of my money back in cash as I have paid per MoneyGram's requirements since apparently most agents have a payout limit of $500 in cash and the rest in money order.

I considered my self to still be lucky, as the agents in both money transfer places had extraordinary customer service compared to the companies they are affiliated with. Taking into consideration the size and volume of the transactions of both Western Union and MoneyGram, it was quite a surprise that their computer system was not capable or programmed to reject "unauthorized senders and/or receivers" outright. They should also include contacting sender and/or recipient of any issues regarding the transfer within the hour after transaction has been processed.

As a result of both these delays, I had a very late lunch and a very late dinner, aggravating my gastro-esophageal reflux disease (GERD) condition as well as my anxiety since I also suffer from clinical depression.

Well, the money was taken immediately, but no PID had appeared by today (October 31). I went to my bank branch in person to see if they had it, but they did not. I phoned Western Union from my bank branch and after first being told that I could expect the PID to appear by this evening, was then told that the transaction had been cancelled (no explanation given) and the money would be refunded to my bank account in fourteen business days. Of course, waiting for this refund, and then finding an alternate way to get it to my son takes us way, way past his 21st birthday.

As far as I'm concerned, a business needs to decide if they wish to deal with you as a customer before they take your money. Once they have taken your money, I believe they should be obligated to complete what they agreed to do, what you paid them to do. If they make the decision that they don't want you as a customer and refuse to fulfill their obligation, they need to immediately refund every cent you paid to them. Why on earth should it take them fourteen business days to refund my money? They had no problem taking it from me immediately. And this is the modern world. I mean, I know how quickly payments can be made. And for crying out loud, this is Western Union! They offer a service called "Money in Minutes"! Use your own service and give me back my money!

In all, this is probably the worst business dealing I have ever had in my life. It's true that in my case, there's a heartbreaking emotional wrench involved in what honestly feels like a form of robbery to me. But I'd bet that the majority of customers who utilize Western Union for money transfer also have an emotional attachment to seeing the transaction go through smoothly and professionally. And this heartless and unprofessional manner of treating customers has probably resulted in far more tears than the flood I personally cried today.

This past Wednesday, I tried to wire money from Houston, TX to Austin, TX to my boyfriend, as we are in the process of moving to Austin. He spent all of his money getting an apartment and electricity turned on, and needed money to live until I arrive next week. The same darn thing happened again! It was 10:30 pm and no stores were open, so I couldn't go to a store as the brain-dead CSR suggested. In short, MoneyGram was the answer. The online transaction was smooth sailing and the fee was only $12.00. Western Union wanted twenty-nine dollars! MoneyGram is in; Western Union is out!

When I tried to get through to WU Pay Support via Western Union's customer service phone number, they kept telling me that it was impossible for me to be transferred to WU Pay Support. I could only contact them via e-mail or chat, and I have yet to be able to utilize the chat function of Western Union's website. I will never ever attempt to use Western Union again, I'll just trust in Xoom, which all my friends have had better results with, and it's actually considerably less costly than Western Union's exorbitant fees. I hope my message helps you avoid the untold delays and hassles I've experienced from Western Union, who are experts at floating your cash for many days before delivering, if ever, on their promised service. Stay away from Western Union if you can help it!

The person I have been trying to send it to, is in her 60's, has no income and depends on me sending her money for food every month. She depends on me; I depended on Western Union doing what they had done all year. Give her the money I sent! Now, I get to hire a lawyer to get my money back, because if they think they are keeping a penny, they are very wrong! I have never had to deal with a company with such absurd practices in my life! The worst customer service I have ever had to deal with. Why does no one at the customer service speak English? They try, but fail. Much less, why have Customer Service, when they don't or can't do anything to help anyone?

I am furious that someone very dear to me has gone hungry because of their stupidity! I will continue to write complaints on every site I can find, because no one should have to be subjected to this scam of a company! My best guess is they will keep my money for 10 days, plus I have to go back to the store to receive my cash back! At the moment, Western Union has at least $1,000.00 of my money and did not provide the services I paid for! What a joke! No one should ever use Western Union!

After their evaluation, they said I was conducting bank fraud and violating Homeland Security and I was being flagged and will never be able to use Western Union again. I never did anything wrong and have always played by the rules. They told me there were suspicious transactions and had to forward this information to Homeland Security. They would not answer any of my questions I had and they would not tell me why the transactions looked suspicious or give me transaction MTC numbers. I would have to request in writing about these transactions and it was to their discretion if they answered my inquiries. Now, I can't send money except through Money Gram and when I did recently, the same problems and the transaction was very tough to get through. I'm upset because I have an international family and it's hard to take care of them in case of an emergency. Thank you, Western Union and Home Land Security for treating me like a criminal.

On June 4th, I received a cancellation email stating that the wire transfer was canceled. I called them to ask why they had canceled it; they said that they didn't know and that it was probably for security reasons. I asked what they meant, but they didn't give me a straight answer. I then waited two days for the refund to show on my account but it wasn't there. I called again and the customer service had no idea what was going on so I asked for the manager who told me he was sorry for inconvenience and that I would get the refund within 15 days. I asked why it would take that long. He said he was sorry, but it was his company's policy, and he couldn't help me with that.

Now, they have a hold on my $1,515, for what looks like it's going to be three weeks. In the financing world, that means they will invest that money without my permission. They just forced the unexplained cancellation part as an excuse to invest that money since they know it would take 15 days for me to get the refund back. That's a very smart money-investing scamming idea. I have done nothing wrong here to deserve all that's happened to me with this.

After I gave them the verification code, my bank account number, them withdrawing money from my account, me giving them my I.D. number, the place I live, my phone number and email, they still say that they have security issues! Why didn't they mention the security issued before they took the money out of my account? I would've been fine with it, but now that I don't have the money if I want to resend with them or a different company, they've forced me to wait for what's been a week now and I'll have to wait 15 more days for the refund.

Most respectful companies would not process the money without fully making sure all the requirements are met. Otherwise, they would inform the consumer of any issues or difficulties before withdrawing their money. So what Western Union has done with me is not fair at all! This money was supposed to pay off debts - debts that have now increased because I told the receiver to go pick up the money on June 4th.

But when they went there, the Western Union agent said that there was no money available to be picked up. That caused problems between the receiver and I since they thought I was dishonest with them. The funny thing is Western Union and the people that work for them don't care at all about the customer's suffering or their problems with them. I can't believe this company does business like that in the U.S.A. In this country, we, the customers, have rights, and should be respected.

On February 5, 2012, I submitted a money order research form along with a money order in the amount of $30 to Western Union Financial as instructed. On February 10, 2012, I received verification of receipt by way of certified receipt no: ** from the United States Post office stating that Western Union Financial Services, Inc., P.O. Box 7030, Englewood, Colorado 80155-7030 did in fact receive the research form and money order. I have waited beyond the six to eight week time period for the research and have not received any answer by either mail or telephone. I have telephoned Western Union at (800) 325-6000 and (800) 999-9660 and have been disconnected from the call each time.

This type of customer service is absolutely unacceptable. I have lost close to $500 through Western Union and I want to be reimbursed for it. Up until this point, Western Union was highly recognized for its reliability in money transfer. Your assistance in resolving this matter immediately is highly appreciated.

This was done so great, they really believed it. The scammers told my parents so many details that I have to say. They are really good at what they do. But Western Union should definitely be responsible for this. I think Western Union should really be shut down to many incidents like this happen way too much. Western Union should be investigated!

After completing the proper form, my friend went back into the store to finally have the bill paid. Again, she met up with the store manager who told her that he'd be right with her. He left her presence, went and spoke to the exterminator. Then he went and signed for a delivery, then seemed to be following a customer. Then he chatted with a few other people he seemed to know. When he finally returned to my friend, he continued in his queries, asking why I would pay to wire my payment. My friend answered him telling him that I don't do direct withdrawals because I have had companies take out more than I owed. Besides, it is a personal preference.

He then stated to my friend, "Your friend is full of ** and she's lying to you!" My friend was deeply offended and insulted by this assistant manager's disrespectful and rude comments! While my friend was waiting for ** to put my information in the machine, a woman came in to the store, dressed up as a Leprechaun. She asked for the newspaper. He told that customer to go online rather than buy a paper. After this woman made her purchase and left the store, he made more rude comments about that customer. ** said in front of my friend, "She calls herself a teacher? She makes one fat and ugly Leprechaun." For my friend to hear a manager talk like that was extremely offensive, which I totally agree with. That is my purpose of complaining. I called the RiteAid store to inquire the manager's name. I first spoke with a woman who put me on hold. Then a man answered the phone. I asked him if he was the man who was at the Western Union counter. He said yes. I asked what his name was and he replied, "**. I'm the assistant manager."

When I asked him his last name, he was reluctant and asked me why. Then I mentioned his offensive replies to my friend. ** denied everything that my friend had told me. I then asked him, "So, you're saying my friend is a liar?" He responded, "Yes!" Oh and another thing, he never was successful after 30 long minutes of waiting. My mortgage payment was not wired. So we drove to Super Stop & Shop. They had no trouble and the transaction was completed in less than 5 minutes in a pleasant respectful manner, costing me $12.99. I expected to be contacted in a reasonable time frame. I hope that you act upon this information and research your employees misbehavior. Not everyone is a moron as this man seems to think. I am appalled at his disrespect. This is the sort of employee that will one day bring on lawsuits to your business. I also want to inform you that I am writing an editorial in our local news paper to enlighten the community of this offensive event and warn customers. Thank you for your time.

I let about a week or so go by, and I did not receive an email. I called back; it's a fake number. I called through the automated system and got another representative who let me know the account had never been closed. Again, I was assured it was being closed this time. I again asked for a document that states that the account was closed, and I received the same response that Western Union does not provide that type of documentation. I asked for a supervisor.

I spoke with Steve who confirmed Western Union does not provide this type of documentation. He also added that the last call that I made to close the account was not even documented! Had I not followed up, the account would have remained open. Western Union is a shady, unprofessional company and will never receive any business from me or anyone in my network.

When I call an agent to send the money, there isn't a problem for them to verify who I am. And when I ask them about this issue, each representative have told me that the next time I send money the computer should recognize my name and allow me to send the money myself online as opposed to having to call the agent, which would also allow me to pay a cheaper price, as to the full price (like I mentioned earlier on). But this is not true. Each time I do this I have the same problem all over again.

And when I call them to complain and ask to speak to a manager, they ask me what the problem is and I've been on hold for long periods of time waiting for a manager, who has never appeared on the telephone. Under Western Union’s compliant section there is no number for the State of California. I have also called them and requested the number for consumer affairs to see if in fact that they would give it to me, even though I know I can look up the number as well as web address of consumer affairs department. They gave me 1-877-989-3268. When I called this number it was Western Union’s number.

I am very angry at the fact that I have to keep calling Western Union as opposed to doing it online. For one, by filling out the form on line, it is much quicker, and I don't have to sit and wait for a representative to answer my call. Second, by filling out the form on line it allows me to only pay a fee of $5.00 to send money as opposed to having to pay a fee of $19.00 because I talked with an agent.

So, I called them again to ask what the deal was and was told this time that the investigation was still pending. I am in the process of securing an attorney for these reasons: this was not negligence on my part; I have been lied to and the lie resulted in the cost of gasoline; I was talked down to by a snotty operator named Rhonda; there is no need for this delay and there is nothing left to investigate on my part. Why make me wait for my money when the problem is within their company?

I will let everyone I know hear about my experience. Do not trust sending Western Union to anyone. Their system is not secure and someone else can pick up money that does not have their name on it.

I have a witness. I tried to buy a prepaid card, and was refused service. I purchased insurance online, with General/Legacy insurance, and never received my insurance proof of purchase document online to my email, as stated by the insurance agent. I'm being put to the risk of being harassed by police officers, due to lack of driving information needed, to operate a moving vehicle by law. These violations of my constitutional rights, caused me to relapse in good faith. I want respect.

I believe, the best thing to do is to sue them because it becomes a business (company), that acts like this should not be any business. This company feels it does not have to answer to anyone.

I sent a completed form back to Western Union, with the copy of my driver's license, which they requested, so that they can verify my identity and process the claim. It's now September 16th and after several phone contacts, they seemed to have known the verification of said claim.

On 5/6/2011, I sent $950.00 to the same NetSpend account. The money was deposited, but when I checked the account I saw that $950.00 was missing from that account. I called NetSpend and Western Union to inquire about the missing money. When I checked the account again, $950.00 more was missing from it. I called both NetSpend and Western Union about this. Western Union said that NetSpend had the money. When I spoke to NetSpend, NetSpend said that Western Union had the money.

I am out of $1900.00 and $2699.50, which is in the account and cannot be used because access is denied. I would like to get back $4,700.00 and $19.75 for the transaction fee that I paid. I did no default on any contract. It was Western Union and NetSpend that defaulted.

After filing a full report with Western Union, I was told there is nothing they could do, even though the person who collected the money is on video and that I should file a report with the police and did so. The person I sent the money yesterday apparently doesn't know that I am aware that he is not who he says he is and emailed me a little while asking for more money. Neither the police or Western Union seemed interested in arranging to have this person at least identified when he tries to collect money from me again.

Basic recovery program got 1,346.00 of my money. Told me i was approved for a $10,000.00 loan but had to pay three months ahead plus insurance. And that I need to send the Western Union to Canada, so I did. When I called Monday at 888-299-3064, phone has been cut off.

I do not understand why all of a sudden I have this verification step, or how can I get a different or additional verification. I explained that my phone # is my cell and is the only # I have listed in my name and at my billing address, which happens to be on my license and everything. I do not have time during the day to get to a store. I also questioned what could an individual do if they have a cell # that could have belonged to someone else (with the recycling of phone #s you have no idea who could have had your # before) and the 3rd party check process still reflects any of the people that may have had the # previously.

There has to be a way an individual can provide additional information for verification especially in cases such as that. The customer service rep said they can't and there's nothing they can do. I requested to be transferred to a manager to make a formal complaint about not just this transaction but that this continues to be an issue and there needs to be something done about this, so it is not a continuing problem going forward. I was transferred to a supervisor, and I explained that I wanted to make a complaint and requested a copy of what she submits mailed to my address.

She said she can't mail me a copy of my own complaint. I said I need it because I want to ensure it's accuracy and want to ensure it is filed. She got quiet, I said hello a few times, she quietly stated just a moment, then the line was completely silent for over 7 minutes. This call lasted for over 40 minutes of which 1/2 was time I was on hold, however I was never asked if I would mind holding. Then when I was complaining to the silence, I was transferred to a recording, again without my permission let alone announcing they were even transferring me or putting me on hold, where no one picked up and I ended the call.

I expect this issue to be looked into, request they either enhance this verification process to assist customers in completing transactions, and I request the manager be either reprimanded or demoted for poor quality service and inability to address the call or situation. She was totally incompetent and should not be the last assistance or escalated assistance provided in these situations. Additionally, I expect my account to either be released for this flag or have an additional measurement so I can complete transactions since it is not possible for me to get to an agent location during business hours. Or be allowed to process my transaction over the phone with an agent for free due to the inconvenience.

Everything went smoothly until the end when they asked me to call their office and confirm my transaction. I disclosed to them that I was working in South Korea but had banking in the US because I'm on temporary assignment here. They at that time canceled my transaction telling me that I must go to their local Western Union here in Korea and send the funds. The problem Is that all their Western Union offices are closed on Saturday and Sunday here in Korea.

Second problem is that the funds that I was going to send, they put an automatic hold on the funds and I was no longer able to withdraw the funds from my account. What has bothered me is that they were so quick to put a hold on my funds and now its been 3 days and they still are not available to me. I just don't understand how they can have the advanced technology to hold my funds but yet when they canceled my transaction they don't have the ability to unfreeze my funds for several days?

Now, they have me stuck between them and my bank and none will admit that its their fault or even that it is their problem. The funds were to be sent to my wife and daughter to make sure that they would have sufficient funds for their upcoming travel to meet me here in Korea. The sad thing is that they have frozen those funds and now my wife cannot even use her ATM to make a withdrawal of the funds. This all angered me because I had several options available to use which would have included having my wife wait until she was in a more developed area such as Cebu City and make a withdrawal using the same bank card. I chose to send funds to her early so that my family would be safe and have the necessary funds for their few more days of stay in the Philippines.

Instead, they never did receive any funds until this day and I still have no way to send the funds to them. Now out of fairness, I did send an email off to one of the people in the Etrade Financial and ask them to unfreeze the funds but it will take them time to accomplish this. Why and how can a company like Western Union do this kind of thing and just tell me, "Well, sorry sir. It will automatically drop off in 24 hrs." But it didn't. What can we do to make sure this doesn't happen to others in the future?

Most people use companies like Western Union for emergencies and what if this had been a life threatening emergency? Maybe having money for food to eat for your child is not life threatening but It does cause some distress. But in all of this, they did not ask if the situation was life threatening and seems could care less what the circumstances were.

My total expense was $1,600, plus $103 in fees. Western Union violated at least two parts of its contract printed on the back of the receipt. Specifically, the money will not be released without proper identification. Secondly, there is a dispute clause referencing the National Arbitration Forum, which is either non-existent or no longer doing business with Western Union.

I made sure I updated my profile with the latest phone numbers, but no one could listen to that. I spoke to Adrian, Henry, Israel, Maria, Frank, Clark, Philippines, Tony, and Daniel from Mexico City center. Half of the agents above are supervisors at their respective centers. I told them this is an emergency and I have been a customer for over two years transferring money to my family in Sierra Leone online, but still no way. Since they refused to pay in Sierra Leone and also refuse to make a name change, I requested a money transfer reversal to get my full refund. The agent that processed my refund told me I will not get the fees back and it will take 3 to 5 business days to get my refund. If this is what I deserve for being a customer for over 2 years and has made transfers well over US $10,000, please help. I need my total refund of US $1018.50 in my account within the next 72 hours or else I will pursue the matter legally for inconvenience to me and family and a breach of contract on the part of Western Union.

The money was transferred to take care of a sick family member in the hospital whose illness cannot be treated unless the money is paid. He could die by the time I receive the refund to process another transfer.

Western Union believes they are correct because the person had the same name. Now, this is the most ridiculous reasoning I have ever heard. What is the purpose of a form with so much information being sought? They don't use this information. They tell me anyone with the same name in 50 states could have picked up that money. Now, how scary and alarming is that to hear from a customer service rep? This supervisor, who now seems to not exist, promised that I would get my refund. Now, my phone call from this morning is nowhere in the computer notes when I called and they refused in giving me a refund. It's not fair that my money was just given away to someone else when I specifically asked for the money to go to Allentown, PA and they decided Brooklyn, NY was a better place.

My boyfriend needed that money for medication and I had to resend the money through MoneyGram. I am unemployed at the moment and this is a hardship for me to have to take out money where I don't have it. It's so frustrating that everyone in customer service just shrugs you off and doesn't want to hear your complaint. The defense of the same name is lame.

At the moment, I am unemployed and I am a senior citizen. I have economical problems, and I need Western Union to return my money. I need the money to live because I am unemployed. Again, thanks for your collaboration.

Then he said he had to transfer me to the 'Validation Department' I said ok. After being transferred to the 'Validation Department' they asked me the same questions the 1st operator did, and then the 2nd operator gave me another MTCN#. I told her I had already been given a MTCN# and then she said ok. And then she put me on hold for about 10-15 minutes. She came back on the line and said there was an error and she had deleted the 1st MTCN# I said are you sure because I don't want any problems with this transfer. She said everything was ok. She then said the money transfer was ready to be picked up by the receiver, and we hung up.

I then went online to my bank Wells Fargo, and I saw (2) debits for the $119.00 I then knew there was a problem. Sure enough they had debited my account using both MTCN#'s. She did not delete the error.

Western Union did delete the Incorrect MTCN# and told me it could be 3-5 days for my account to be credited the double debit. I said can't you call my back they said no. They also Wells Fargo doesn't take faxes. I called Wells Fargo and they said they have special line for Merchant's to call and they also said they take faxes. I called Western Union back, and they said they don't call the banks. And they also said they would'nt fax the information. If they had done this the error would have corrected the same day. This happened on 9/23/08 my account was not credited for the $119.00 until 9/26/08. And this also caused my account to be overdrawn.

WU has a negligently designed phone system that wastes a consumer's time and costs him money by needlessly and falsely sending a receiver on wild goose chases only to told by the non AZ WU/Agent location that the $$$ can only be picked up in AZ.. If we Americans landed on the moon in the summer of 1969, then surely Western Union can program their computers to refrain from falsely telling receiver of funds that they can pick up funds at locations where they cannot pick up such funds. I was grossly misinformed and lied to causing me loss of money and time. WU seems to say they has no responsibility to tell the truth in order to protect a receiver from wasting his time. They seem to have an attitude that they have no responsibility to treat a receiver of funds with any respect at all.

I paid parking fees, drove all over various cities, wated money on gasoline driving to various Western Union locations all based on what they claimed was true- - - -if this is happening to me, certainly it must be happening to others. My vacation was miserably disturbed, my wife was upset and this all could have been avaoided if Western Union would have told the truth.

Money not available. Family emergency don't covered.

Western Union took $445.99 dollars of my money. I put it on their pre-paid card, and it has not been returned within 72 hours as they claimed. I have my total savings on this card. I can't buy groceries or pay my bills since this occurred. I've lost sleep worrying about how I'm going to get my money back. I believe Ms. Gold should be sued for no less than $5 Billion dollars--then she will think about taking people's money.