Western Union Reviews

Invested in bitcoin by the company promised that profits will be remitted by Western Union. Western Union services was abused by a third party but Western Union is not serious to help me and help their company while their image was tarnished and damages done.

Was trading to send a couple bucks many times from my pers debit account to same people like before and get declined for some ** reason, is better to use Moneygram service, This idiots just trying to keep themself busy.

I used at their first time Western Union online, I thought was easy transfer from my bank account in Miami to another bank account in Colombia but was terrible, I did it on Sunday and next day I got an email saying was an incomplete information from the bank in Colombia. I called western union trying to resolve the problem and they told me, "Do not worry. The problem has been resolved and you are gonna get your money to your bank in Colombia on Thursday'" and guess what? I got an email saying that my money was refunded to my bank in Miami and it takes 3 to 5 business day because there was not enough info from the bank in Colombia, sooo they lied to me and I needed my money that Thursday. They hurt to me and now I have to stay longer in Colombia because It was for an urgent surgery, this service online is so bad I do not recomended to anybody.

Someone sent me money with Western Union using my first and last name. My ID has my first and last name, and a middle initial. Western Union refused to release the money because my ID had a middle initial that was not in the western union document. I asked the sender to reverse the transfer. He told me western union made the process impossible to complete. To make matters worse, I was dealing with a customer service individual in India who seemed to be determined to be rude and make it as difficult as possible to get the money out. To this day, I have never received the money from western union. Talk about crooks!

I sent money to my sister because she needed it right away. She drove miles to get to the nearest WU. Then WU hold the fund because my sister is claiming it. She had to wait hours there until I was able to make the call WU requested. Why do I need to call to release the funds? Why ask unnecessary questions like whats the money for, how often do we communicate and in what form. Create a 2factor authentication or send us a code when someone is claiming the funds so we can inform the receiver. Needing to call WU department to verify the transaction is a waste of time. Do not force the customer to call your department just because the receiver of the funds is claiming the money.

Never ever use this, please it's advise to keep you safe. It's been 20 days almost I transfer but they didn't return my money back. I ever seen worst customer service as ever. The supervisors also keep say same thing. I feel it's worst. Please don't use it.

I had been sending my homeless friend that I graduated with money the past two months around the 20th. The third month comes around (January 2020) and they won't send the money to him which was only $20 this time due to insecurity issues. I call them up and answer all the questions about myself. They decline it then and there then tell me to go to store to do it myself. I live in the middle of nowhere with the nearest store that does Western Union over 1 hour away. The drive alone would cost me more than $20. Never using them again. One of the worst companies I've ever dealt with.

I sent 1500 dollars to Argentina and the receiver was hospitalized so I canceled the transaction and asked a refund. They said 7 working days but we are 15 working days and never received the refund, shame.

After completing the transfers, I was directed to speak with customer service. I called the number provided only to be informed that my transactions were going to be refunded due to possible fraud. I assured the representative that I am in contact with the recipients, and familiar with the projects being funded, & distributing funds which have been earmarked for the projects. Despite my reassurances, the person determined that the funds should be refunded to me!

I just call to check why the money didn’t get to the person in the store. They transfer me from one agent to another 4 time. And to repeat the information again and again. It was very hard to understand anything from what they talking. In the end I spoked with supervisor that was even worst.. The call was disconnected. No one calls back! If you can use Venmo/CashApp/bank transfer for your health don’t use them!

For years I’ve been sending small amounts of money ($100-200) to 4 or 5 of my relatives and close friends in Europe, mostly around Christmas and Easter. I use old-fashioned method – send money from sites in grocery stores. Usually I send to 3-4 people at a time. About 3 years ago I started constantly having trouble and aggravation doing this. After I send money to a couple of the same, as usual, people (about $200-300 total, you never know) the system doesn’t accept any more because I “exceeded the compliance limit”. What limit? Nobody knows -- neither agents in the store (who are perplexed and often try to help), nor the customer service on the phone!

You'd think WU would use 2 factor authentication or have some sort of personal information for scammers that send themselves $, but they don't! We had some Ukrainian steal money from our account that was able to change passwords and receive money all within 10 mins. Calling WU Fraud Department will do nothing, they will eventually just ask you to report to your "local police". Terrible company without modern security features on their website. STAY AWAY.

This is the second time I used this company, and by now I would've thought things have gotten better, but boy was I wrong. Same horrible service. Tried to send money to my father for the holidays but it never made it. They were quick to take the money out of my account without telling me more information was needed before sending. After sending them the proper information play again requested more information that was irrelevant for the sending of the money. I cancel the transaction and three weeks later I still have not received my funds. Western Union is the worst company outdoor for sending money to people. Save yourself the aggravation and Time and use someone else that's more reliable.

I tried to send funds to my Grandson who is visiting in TX from MN. He is a high school student and has a state issued photo ID but no driver's license. He was unable to get the funds because none of the stations he tried would accept the ID. I called WU and customer service said they couldn't help. Only solution they offered was to cancel the transfer and refund the cash. Unfortunately I am out the fees. It would seem that they would have a method to help verify a transaction especially when the sender calls. I would not recommend using WU.

I have canceled my Money transfer on Dec 9, 2019, but they have deducted the money from my bank account and asked to wait for 7 business days. I have called them on the 7th business day but they gave me vague reasons such as to check with my bank and they will not escalate it until I complete 7 business days. After 7 business days, they transferred my call to various teams and told they had to escalate it to a different team and asked me to wait for another 7 business days just for a response, I don't understand what kind of a company is this that they have to wait 7 business days just for a response. It's been close to 3 weeks now and I am not sure when will I get my money back. The customer representatives are not well trained and don't have enough knowledge. I hope I get my money back and this will be the last time I work with WU. Worst company ever.

I decided to send money via WU because is a well known company. Don't fall for it! It takes forever for your money to get to its destination. Every time you call them to ask for a status, you get a different answer for each attendant, so they are making that up. They say that our bank is holding the money, and when I call the bank, they said it was paid days ago, and they have nothing to do with it. The supervisor don't give a crap about what's going on or about the fact that you received a lot of false answers. Be aware! If you need someone to help you get answers there, don't count on it, you will be on your own.

Western Union (WU) has some real problems in making money transfers safe and efficient. I had an emergency situation because my grandmother had passed away at 99 years young, and I needed to travel from California to Georgia to help with burial and funeral preparations. So since I had just paid my mortgage, I didn't have the kind of money needed for a flight with my family to Georgia. My aunt attempted to send me money, and even though it was over $2,000, that is no excuse for poor customer service in an emergency situation.

My husband did a money transfer through Western Union, they cancelled the transaction with no explanation. They told us we would get our refund within 5 to 7 business days. Nothing. We had left several messages on their Facebook page and just got completely ignored, so had to call them. They said the refund would be there within 24 to 48 hours. We then checked the comments on their Facebook page and couldn't believe what I was reading. They are suppose to be a reputable company and from what I read, it's looks like they are just blatantly ripping off their customers. Every time we call they continue to tell us absolute lies, saying the money is in our bank account. They won't put us onto a manager. We just can't seem to get anywhere with them. So what can we do? Is there any way to get our money back? We have no idea what to do.

Was having trouble but got Josh & he resolved my issue be fine. Josh from customer service helped my son have a great Christmas, how do you Express thanks for that? If I owned a financial institution, I would want to clone employees like Josh. Hands down, no joke, Thank you Josh.

I did a money transfer with Western Union of $339 and Western Union cancelled my transaction and said that they refunded my money. 7 days later, no refund. I call western union and they said they sent a notice to my bank to cancel the payment and how western union never received any money. I called my bank and they said western union never sent in a notice and that I was charged. I filed a dispute with western union and was informed that it would be resolved in 24-48 hrs. I called 24 hours later and was told that they escalated my refund and it will be resolved in 24 hours that stay close to my phone and someone will call me. 24 hours later and no call. I call again and was put on 15 minute hold then told that my case is pending. I asked to speak to a manager and waited another 15 minutes and no response. These guys are crooks. Be aware.

Western Union has had my money (several thousand $$) which was supposed to be sent to a business bank, instead they sent it to be "picked up". They issued a new tracking number to me and told me I could go to "ANY" WU location. I live in a small town area and there are NO convenient stores, grocery stores, etc. that could cash out that amount. I called WU and they gave me an address of a WU agent. I drove 30 minutes to the location which is now vacant. I started calling every location Google Maps could find and found ONE agent who could cash out the amount but their WU machine has been "down" for 3 weeks. I finally found a bank that is a WU agent and set up everything to get the money (at least a month has passed now and my payment to the business still has not been sent).

I have tried to send money to India through Western Union by using my bank account which said 0-5 days to complete my transaction. I have got a confirmation email saying "Your money transfer's complete. The money will be available in ** bank account by **/**/2019." But still money is not in the account by that date. When I have contacted customer care they were transfer is pending due to there is some document which I need to fill and send it to them. Which was never informed to me either through email or when I see the status on the APP. All it says is my transfer is incomplete. There is no reason why it's incomplete. There are lot of gaps in their mobile app, website and the customer care. All of their information is misguiding. All they do is confuse when you try to call them. NEVER EVER USE IT. THERE ARE LOT OF GOOD REMIT OPTIONS OUT THERE IN THE MARKET. JUST GOOGLE FOR THEM.

Be careful with these guys, they impose high transaction fees without refunds. Customer support is lacking too (it took them 2 weeks to respond). Then I received some template emails without real customer support. By then my deposit was processed.

The $ was there and ready for pickup but when it came to pay out it would error. They gave us excuse after excuse. It's been almost 24 hrs and my sender is just getting a refund. And going to MoneyGram. Never ever again will we use Western Union.

They would not allow me to send money to my own wife while she was taking care of her father in Thailand. They would let her send money to her family when she is in America with me. When I called customer service about it the agent actually said, "We don't think you know the person you are sending money to and that it is fraud." They refused any proof I offered to send them. So because it was an emergency to get her father to the hospital and get him medicine my bank helped me out greatly. But Western Union customer service is nothing but rude and useless. They refused to even delete my account with them. I will never do any business with them ever.

I checked the Transfer # on the App and went to to pick up just $500 dollars and the money was blocked, supposedly because and I entered the transfer number wrong (How come, I was talking to a representative!!??). He had me to call the sender and ask her to unblocked. Well, After she did so, the money still block. Talked to a supervisor, he advised me to go to a different location and what? The other 2 locations I went to, couldn't dispatch more than $300. :( Had to wait till next day to pick it up. They money in far away Walmart. First and last time.

This will definitely be the last time I use Western union unless I have no other options on earth. Almost every time I send money, my transfer is delayed because some moron at western union decides people are too stupid to send money without intervention. It is none of western union's business who I send money to, their relation to me, or reason why the money is being sent. This is my business. Western Union's business is to transfer the money. Sending $10000.00 to Russia, sure. $100 in state... no. Only a moron would think this is true. You need to fix your broken system.

This is a horrible organization. RUN. They are savages. They are not there to support. They blocked all my transactions all because I only used their service once. Find another vendor, tell all your Facebook friends never to go back to them again. They will make you show your marriage licences, pay stubs, birth certificate, just to prove who you are. This is torture. It's not worth it everybody.

From my experiences so far, I find the service to be reliable, for the most part. I send some money to my spouse once a month usually (USA to West Africa), and I like it how my spouse can receive the money in minutes. However, I find the points and rewards system to be a joke, the rewards are so meager... You end up sending A LOT of money and accumulating TOO LITTLE points. Completely ridiculous in my opinion!

Hello All! I am staying in Vietnam and already sick of so much ** here then had WU agents in Tay Ninh Vietnam add poop to my frustration. Went to lots of bank brands carrying the WU agent signboards to receive my money sent on behalf of me by family. MB Bank teller issued the wrong cash figure which was lesser than amount I supposed to receive so I refused to take the amount, of course anyone would've done the same. Wasted over an hour to receive call from the same teller saying she agree to issue me the correct amount (WTF!! Of course she should issue correct amount as that's my money). After I sought help from WU Singapore hotline. Added foulplay by not providing the money issuance slip when I took my money and left.

I used Western Union money transfer for the third time. The first time the transfer was fast. 2 business days. The next time is when my problems started. The transfer said 0 to 6 business days, it took 8 days. I was told the transfer was delayed and hence it took 8 days. I was hoping the problem was a one time thing so I tried again. This time again it said transfer would be 0 to 6 business days. That day was on my transition and stated November 8th. Today is November 8th. The money hasn't arrived. The support agent told me it would be 0 to 7 business days and it would by in the account on Monday.

I make a transfer through online service to my brother. This is the third time I make transfer but the transfer is delay. I spoke to your customer service. They told me the send the id of your brother and spoke to me after one hour. I do that. She told, "It is ok. Tell your brother to go and receive the money." He went again for second time and receive nothing again for second time. I have sent email again. They told me that, "sorry there are delay in translation (they are delaying and postponing even though that I explained to them through conversation and email this money is important because it's installment and I will pay interest). But they are careless. Now this morning continue in their lies and told me that money refund without my permission?!!! Please first I want to transfer money ASAP. Second i will pay the installment with interest after I pay I will send the receipt for interest to ask you to pay it back to me because all of due to your liar staff problem.

It is a disgust I have sent it via WU. It is been 6 full Business days now and the Western Union Mobile App. All they say is, "We're verifying the details of the money transfer as a part of our standard process" and No action was taken until today after I contacted for the status of my transfer, I am not sure how long would it take for anyone to process the verification. All I can say is they were lazy enough in verifying the identification. I have no idea how long it will take to process the $6K payment. Honestly, they kept me on hold for 45 mins on the call when contacted customer Service to connect to a manager. If I would have had a chance to give 0 stars, please do that. #IHateWesternUnion, #DoNotTransferUsingWU

Last evening I sent money to my father-in-law for him and my mother-in-law to go to the doctor today. I have sent through Western Union several times before and have set up my account to receive an alert when the money has been picked up. My husband called me today and said my father in law tried to pick up the money but they told him it was unavailable. I immediately called Western Union and asked why he was unable to pick up the money and was told the money had been picked up already. I asked the company why I did not receive the alert like I always have in the past. They could not explain and said it was a computer malfunction.

The first time I sent 500 dollars to my friend right he was in trouble so I sent the money only to have it refunded because of his name which is ** but he's american. Sent 1000 to my family and the same thing happened. I'm so confused. I own a business. Why can't I send money to them while I'm away. What's the problem... I asked to talk to a manager but he said the same thing talking about verification when I supplied him with all the details. But that's ok. Not ever doing business with them. Companies like Cash App will run them through the ground.

My tenant sends money orders through the mail to pay his rent. Never received via mail. Found out money orders were cashed. Customer service is horrible to deal with. Must pay for a copy of cashed item. Then pay again. Not helpful at all. Process will take probably 90 plus days and may not even be covered. People who can't afford to pay and wait for this service would be out of luck. They are exploiting people who need help. Don't patronize. Should provide better services or not be allowed to provide service.

Western Union may be ok for small transfers, but I would avoid using this service for business purposes. If you send a large amount or you send multiple transactions to the same person, you end up having to talk to a ton of people, give them a ton of information, waste a ton of time, and when all is said and done, your receiver may not actually be able to get the money. What's worse is once your transaction gets cancelled, it's a huge pain to get the money back out. Their customer service is horrible and they have horrible organization. If they tell you they will call you back about an issue you told them about, don't bet on it. Their track record for me is that only about 1 out of every 5 times will they actually call you back. Usually you have to pester them again and when you do half the time they won't have any record or remembrance of what happened the last time, so you'll have to start over from scratch.

I had a horrible experience with this company. Through my secure bank account, I tried to send money via Western Union as they have a partnership together. My transaction was pending so I called as Western wanted to confirm the information. I had to call them and give all my information. Once this was done, they declined my transaction and mentioned they were not allowed to disclose why it was declined. They invited me to use another way/company or start a new demand. And, to top it off, they would only reimburse my money in 5-7 days. I tried a second time with a new transaction, the same story. Declined transfer and after arguing with them I now had to go to a branch to claim my money. Completely dissatisfied with this company.

I was sending 200$ to Pakistan. The receiver name was flagged so I told them to cancel the transaction and give my money back. Now they asked the receiver's ID card copy which I don't have it beside that I gave them all the information I had about receiver but still don't want to refund me. Just can't believe the way this company works, it is my money. They suppose to ask for my information to make the refund but instead they're asking about receiver's info... This is scam. Be very careful before using WESTERN UNION. I WILL NOT RECOMMEND IT AL ALL.

So my wife and I are building a house in the Philippines, and regrettably Western Union seems to be the best exchange rate that I can move money from my bank in the US to my wife's here locally. My problem, is EVERY SINGLE TIME I send money I get flagged (1-2K USD per transaction) to call Western Union and verify... Well just verify my receipt money and so they can hear my pleasant voice I guess. I have requested six times already to allow money transfers from myself to my wife whom is with me here automatically, however every time, I just get the same canned response from the customer service drone and then suspiciously disconnected when I ask for a supervisor.

It is been 3 full Business days now and the Western Union web site https://www.westernunion.com says the following: In progress. We're verifying the details of the money transfer as a part of our standard process. No action is required. I have no idea how long it will take to process the 500$ payment.

I have never used Western Union before but today I wanted to send some money to a friend of mine in Ohio. After I put all the information in I was grilled about how I knew him, how long, why I wanted to send it and it goes on and on. After a little bit they decided they would not send it. I couldn't believe it! I guess I failed the test! I thought this company was in business to transfer money. This was one of the most awful experiences I've had! How they stay in business is a mystery to me!

My family sent $1,100 to Liberia to address a time-sensitive urgent issue. After waiting one week we learned the transaction was cancelled. The company refused to give a reason and told us to wait one additional week for a refund. We had no choice but to wait. Much to our dismay on the second week we were told the funds would be returned in 11 days! Meaning our money has been stuck in their system for approaching one month with no explanation. The delay has created a tremendous hardship. We will NEVER use Western Union again, and encourage others to find an alternative, but never trust your hard-earned money to Western Union. For most average families $1,100 is a lot of money.

WU has been a disaster from the beginning. They won't indicate where and what amount you can pick up. You have to call the location to figure it out for yourself. Once you get there they had my payment on hold, the agent had to call them to clear this up, they couldn't clear it up. I was instructed by the agent to call WU myself and after a 1 hr ordeal the payment was finally available. They are a complete disaster.don't waste your time. There are plenty of other online options that work. Western union is useless.

My family send me 2900 USA from South America to US. I went to 5 different location and all of them told me that they did not pay that kind of money. I called WU and they gave me 3 address. Two of them I already visited. I went to the last one and you got it, they said NOPE. I called again and explained the issue. They gave me others address and finally one location paid me. I went to 7 different locations, my English is not good enough to explain my feeling again this joke company. They play with people time. Hope something better come out but this one is gone forever.

Too bad there is not a negative rating. BUYER BEWARE!!! I bought $3600 worth of money orders to cure a foreclosure. The mortgage company did not accept the payment and returned the money orders. I returned the original money orders AND receipts to Western Union, Englewood, CO for a refund and have been getting the runaround for over 2 months. Now they are asking me to fill out a whole new set of paperwork and and wait up to 2 more months for a refund because they have "no record of receiving the money orders".

This company charges you the highest rates to send money. They tell you this is how much is costing you to send money but on the other end the get less than you paid for. When you complain they tell you the rates changed from the time you send the money till the time the other side received it. Even though the receipt they provide us with clearly indicates the exact amount of money the other side will receives. Yet when the other side went to pick up the money they have short changed them. I will NEVER use Western Union ever again. I don’t recommend them to anyone anymore.

Very poor service provided! I spoke with 4 people on how they could provide me a copy of my 4 past transactions to them because I will use for the application of my parent's visa. It was an urgent request. They sent me forms twice which require me to do a registration. I did the registration 10x but it didn’t let me in. The 3rd person told me that he could see all my transactions from Western Union but he transferred me to another department regarding on the problem of my registration. This is the 4th who couldn’t tell me what exactly what I have to do to get my request.

I am trying to finish one transaction from 2 days. I have finished all the steps. In the very last it is asking me to upload my proof of document. I tried to upload but it is failing. To get help from customer service, I have called them like 6 times but no one gave me a proper response. I have been using Western Union from last 3 years but I never faced this kind of experience. Previously I used to say my friends use Western Union but from now I say don't use Western Union. Use any other service.

I have never hated one single nasty corporation more than I do Western Union. If I could give them negative stars I would. How dare you all not protect people. You let people be scammed, ruin lives and DO NOTHING TO FIX IT!!!! You charge people ridiculous amounts to send money. Your employees are clueless especially those on the so called customer service phones and fraud department is a joke. The way you do business it should be 100% illegal.

Western Union agreed I was a victim of identity theft. When I filed a claim they said the money was picked up. So they don’t care what happens as long as the transaction was complete. I filed with my bank and Western Union filed a rebuttal so now I will lose my bank account. Way to take care of things.

Western Union has robbed me of $114.99 that I will probably never get back. All because they have the wrong address and phone number for me. On or about August 24, 2019 I went online at the Western Union website and signed into my account (that has the correct address and phone number) and I tried to send money to someone in Elmira New York. The transaction said “pending” and after three hours of pending I called customer service. The person I talked to could not speak English and I could not understand what the problem was. She wanted me to send a copy of my ID somewhere I could not understand. I have used Western Union before and never had a request for a copy of my ID, so I told her to cancel the transaction. A week went by and I noticed in my bank account that Western Union had removed $115 anyway.

This will be the second time I filed a complaint for this company. The first one was unwelcoming and not warm frontliner and now I am filing a complaint against their system. Been doing transactions with Western Union for more than 2 years. So sad that the system seems to be downgrading instead of upgrading. Disappointed how your system works now. It will be the third time this matter happened.

I would never suggest anyone using their service unless you don't care when your half earned money gets to your beloved ones. Their agent from call centre made a wrong decision and made me cancel my transfer and quote that the money will be refunded within 7 working days. I needed to transfer money urgently but they didn't care. Their manager even admitted if they ** up customers have to bear with it. It more than 2 weeks but my money hasn't been refunded yet. If I call them they promise me call back which never happens. I made a written complaint and they didn't even uphold my complaint or do anything about it. They are all about themselves not for customer.

The worst website I've ever seen. The worst customer support I've ever seen. Do they have any quality assurance at all? I doubt it. Example: I can't send money for the last 2 days: "Something wrong with your bank account" message. What account? Sender's one? Receiver's one? I tried several receivers - the same message. I used all of those accounts multiple times before. The previous time I tried to send money they did not like the receiver's address. No reason was given, just "something wrong". Customer support - useless. Guess what: I had to write city name instead of street name. Why? Nobody knows. And the usual thing with WU: you push "continue" button - nothing happens. Customer support - useless, no reply.

I made 2 attempts to use the Western Union money transfer service...both were miserable failures in Western Union competence. The small transfer amount of $75 usd to Jamaica was was, personal information was provided. I received confirmation and both times, the MTCN with indicating the transaction was approved and that the money is ready for the receiver to pick up. Receiver went to WU, govt ID, MTCN number and the amount in hand. WU Jamaica told them it is on hold and sender needs to call WU. I called, spoke to someone in Philippines who said that, again, the transaction will be cancelled but would not give any explanation why...just to try it again, I might have better luck. WTF!!!! Is this a casino or a money transfer business?!?!

I made a transfer at about 5 hrs ago and my transaction was pending for a 2 hrs review. I waited patiently for 5 hours and still haven't heard or received a confirmation email that all went through. I then called customer service to get an update and the lady who answered with a heavy accent said it's in progress for review for 2 hours. She then transferred me and 5 mins later she came back and said everything went through and the recipient should now be able to receive the money. I kindly asked why every time I make a transfer my transactions always goes into a 2 hr pending for review. She said it's because I am a different sender and it depends on the receiver and the amount I'm sending, but this doesn't answer why why my transfers "always" no matter where I send it to either it's a small or big amount it always goes to a 2 hour review.

I recently sent some money to relatives overseas and used a debit card for the money transfer. Unknown to me, they gave me a very low exchange rate and my relatives received a lot less money than they would if I had decided to go to a nearby Western Union office. I could not believe that the exchange rates on their app changes with the payment method and they don’t give you this information upfront. So they not only make money on the fees but also on the exchange rate. I contacted the customer support number on my receipt and no one would pick up about my issue. I tried 10 times before I found a different number and contacted them about their unethical practices.

On August 30th, I went on to Western Union's (WU) website to send money to Canada. The website states that by using a debit card, money will arrive in my recipient's bank account in Canada within minutes. ABSOLUTELY FALSE! I tried multiple times to send money on their website and they had some sort of technical issues. I called Western Union customer service and spoke with Aya who apologized for their technical issues. Aya gave me a 50% off coupon for my transaction (Seriously $1.50 off). I then downloaded their WU app on my iPhone and completed the transfer to Canada with my debit card -- again -- which their website says takes minutes. ABSOLUTELY FALSE!--

I have used Western Union for decades then suddenly one year they blocked my international transfer. No explanation was given. So I had to find another means to sending money. Both MoneyGram and World Remit offer excellent service. Someone had to send me money this year (2019) through Western Union. Since my last attempted transfer was as a sender, I thought that I could receive the money from a family member. I found out that I was also blocked as a receiver so my family also had to use MoneyGram. From now on I will tell everyone of my very bad experience with Western Union and I will never ever attempt to use it again.

I used WU online service and it was very stressful. It took 5 weeks for my money to be refunded following numerous calls and emails! Upon completion of money transfer, I received an email requesting further details of the recipient. This was more than the basic of bank details and name. They requested the recipient's personal details, such as a copy of passport/country ID card, D.O.B, occupation and work address, country of birth, home address, relationship to myself, etc. Basically, WU requested enough information to commit identity fraud, and a clear GDPR breach. I won't be using their service again!

I sent 250.00 US dollars to Canada Aug 23, 2019. The recipient should have collected approximately 332.00 Canadian dollars per the current exchange rate instead they received 282.40 the difference of 49.60 that Western Union charged and when I called them to report it the man said they make up their own exchange rates to justify this very unfair money exchange rate. They should be held accountable for stealing people money.

I have spent about 6 hours trying to send money to a friend in Ghana. The website is so hard to use, and you get rejected at every turn. I finally got through the process after trying every option, only to have Western Union call me and say they cannot approve my transfer of $100!!! They would not tell me why they cancelled it, either! They recommend going to a local WU location. I guess they make more money that way. Stupid!

They charge such high fees for their services however there is no customer service. I been trying for 2 months to receive transaction history, calling them daily, speaking to different people, can’t reach the actual department which does this job. They keep on sling me for the same information I have already provided. I have a feeling that there is no customer service department and there are just some call agents who answer me and every time different people and they just respond to my email with the same requests to send me anything.... I am horrified how such a big fees company don’t have a department who take care of their customers. Very bad for the company.

Very poor service for receiving a copy of pay history. Have to submit copy of bills and license to hear twice that they couldn't see it and it was clear when I emailed it from FedEx I wanted it sent to address on file.

I sent $2000 and I assumed a real exchange rate on that day ~1USD = 110 for the transaction like in the past few years I sent money back. However, the transaction was done at 1USD = 101, so that amounted to ~$200 for this transaction. Western Union offers this reduced rate, however, upon calling customer service they can provide no documentation as to why rates are so low. I suggest to stay away from Western Union and use other services such as TransferWise where they ask for a flat fee and the real exchange rate. Will not use Western Union and will alert everyone I know to stay away from WU. This is borderline fraud!

I buy parts from India. Some sellers require Western Union. After 1 good transfer the seller sent the parts just as promised. I sent another a month later he said he can't pick it up. I check the tracking number and it says available for pickup. I call WU they say I have been blocked. I need to request a reinstatement. They send me a form that asks all about who and why I'm sending $200. So I send it out with the required invoice. Couple weeks later... "We have reviewed your reinstatement request and have decided to uphold our previous decision on this matter. This means Western Union will not accept any money transfers from you as sender and will not pay out any money transfers to you as receiver." As a military officer I would think I could send $200 without being accused of criminal activity. So again... Western Union is no longer an option for me forever?

Hey. You tried charging me 40 ** dollars to send money in America to America. You're gonna lose a lot of customers you **. I send money 2-3 times a week. It went from 8 to 12 to 19. Today they tried 40. ** you. MoneyGram, etc, Walmart gonna get my business. The cashier tell even laughed at the 40 dollars. I'm in Tennessee sending it to Arkansas. She said she sent 1000 overseas for 8 dollars. Yo wtf. #WesternUnion

After my experience with WU, I will not use it again. I had to cancel a transaction and wasn't given a code to get my money returned. I had paid with a debit card. It took me several hours, and several phone calls to WU's Denver headquarters, to get a code that I could use to get my refund. On a second transaction, which was also paid by debit card, I received a call from the cash store where I had made the transaction. Western Union claimed the money from the debit card had incorrectly been given back to me.

First of all they ask for all information about you including your social security number in order to receive as little as $380. The way this company works is the old fashion, If you are sending more than $300 you have to use a bank which is very inconvenient since banks are open from 9 to 5 and closed on weekends and not many banks are affiliated, definitely this is the last time I use this service, and I'm making sure all my friends and relatives know about my experience so they will never do business with this company.

I have used WU to transfer money to one friend who doesn't know how to use anything but WU. I downloaded the app and all. Many glitches and frustrations. Today it took about an hour to transfer funds. Needed to change state funds would be received in. Chat room, 4 Indian folks. Kept timing out and had to start over w/ another person. Whenever they reply the timer starts. You can't get back to the previous person even w/ their OPID # so you have to start all over. I have used PayPal literally hundreds of times - no problem. Guess WU figures they're big enough and been around long enough they have no need to be customer-friendly and responsive. That's what Sears thought. Goodbye albatross! Hope I never have to deal with them again!

My transaction was cancel twice after trying two attempt to receive money by sender. Customer service has failed to provide information nor help us while we are in a different country. We have been stranded for three days waiting for Western Union customer service to open to understand why we aren’t able to receive our funds. They having given my sender and I every excuse in the book. And now that we are asking for a refund they are waiting for their department to review our case.

Useless service. Always declines my transfer even after verifying identity questions. Ridiculous fees and they still don't accept online transfers 99% of the time. ** Western Union! Better to use MoneyGram in person. Always works.

Western Union Acknowledge Letter - ** - ref:**:ref Western Union money transfer is one of the pathetic services I have ever seen. Yesterday I had requested for the money transfer to India. The money is not yet reached and your customer service teams says it will take 15days... What the **.. They say money is stuck somewhere, what a joke. I want my money back as soon as possible from ** WU.

I believe that Western Union is the biggest scammer because if someone is sending money they can know if the person receiving the money will get it because it is the same system, but still, they allow the sender to send knowing the receiver will not get it. But when it is time to collect the money they are sending it back the money to the person who sends it and if they collect back their money the sending fee is not refunded that keep that amount, do you know how many times that happens daily, and how much sending fee they retain? Is best they tell the sender that they will not be able to send the money instead of wasting the sender's time and the receiver's time who will have to stand in a line for hours to hear that they can't get the money, that was time taking from your work hours because they close at 4:30 when people like myself are still at work.

I put money into my Western Union account and I did not want the money to be released to the person nominated and decided to ask for my money back. I went into a branch and I was told to call customer service, called customer service and they told me I could change the sender's name and have it forwarded to someone else, which is what I tried to do. The money that was in the account did not transfer, it stayed in the MTCN and took more money out of my account. Again I asked for my money back because, Instead of using the existing money, it took money out of my account.

I will never use this company again! Not for emergency purposes. Warning money could be held because of "system down error" and there’s nothing one can do to hurry this process error. Here in Arkansas it’s been down for days, looks like it could be statewide. I know that it’s working in Mississippi because money was able to be sent. But I can't get it still 3 days later. I’ve yet to speak to a helpful knowledgeable customer service representative. A lot of folks use this "instant money wire" service for emergencies!!!! Omg!! They need to get on top of this system problem, and letting their agents know, so they can advise customers- if they sending money to Arkansas- or wherever, it will be awhile because system down in that area. I'm just livid.

Worse experience ever. First I am not sure what country they use for a customer service call center. It's not mine. I am sure it's not yours unless the native language is gibberish. Second to get to the gibberish speaking agent from which country none of us come from is a nightmare. I am not sure why they call themselves a money wire transfer company when all they seem to do is put the transfer on hold have the receiver contact the sender in order for the gibberish speaking agent to interrogate the sender like a police agent as if the two parties are breaking rules or committing fraud.

I transferred money through Western Union on 13 July 2019 using their online service. The receiver could not get a check issued due to some type of system or network malfunction. The agent at the receiving location confirms this with the company. Between Western Union, the agent at receiving, the recipient and myself we were told, "Well you need to talk to the receiving agent" or "You need to talk to Western Union" or "You to have the sender call Western Union" and many other variations of this message depending on who was talking to who.

I've been making transfers for family support overseas 2x/month for several years, and until now it's been fast, easy, and trouble-free. My last 2 transactions, however, have been a bloody nightmare. Two weeks ago, my transfer was held up for "verification", and I was notified that additional information was needed. This had NEVER happened before. The message I got was that they had to have the info within 4 hours or the transaction would be canceled, but that someone would call me back within an hour. No one ever did, so the 4 hours went by and they canceled my transaction, which I then had to do all over again. And just now, it happened again. I got an email that my transaction was under review, and that it would take an average of 30 minutes.

I have been trying for two days to send money to Germany with Western Union via their online interface. It does not work. It keeps telling me that they are having technical difficulties, and to try back later, but it never works. According to my credit card company, the hold-up is not on their end. The only reasons I do not give them less than one star are that a) this does not seem to be an option, and b) that they do not appear to be trying to rob me (i.e., although they providing the service they claim to provide, neither are they taking my money).

If you are sending money to someone who is in an emergency then please avoid this company. They will cancel your money transfer with giving you any reason why and leave the other person stranded. Then you have to wait to get a refund. You have been warned never ever use Western Union to send money. You might as well use things like Moneygram, Cash App and other means to send money. Western Union is a racist company when it comes to sending money to places like Africa. Here is to Western Union take sit right here????

Needed to refund a money order the same day. They make you mail in your refund with a 15$ fee and make you wait up to 30 days for a refund. Why can’t they refund your card like everybody else can do? GET WITH THE TIMES! Never using Western Union again.

Sent a money order back for a refund. Called customer service numerous times. Do yourself a favor. Don’t use this company. Use USPS. The worst experience I’ve ever had at any company. Told me my money order got lost in mail. They can’t give me my money back. Stay away.

They are unfair with charges fee, & not same receiving amount transfer if you send money with others like “MoneyGram“. This is my own experience with them as a customer for many years & members of my family.

I tried to transfer 15 GBP from UK to Ukraine to help homeless animals. First I received an email that the transfer was confirmed. But later, when the receiver attempted to pick up the money, the transfer was cancelled. When I rang up their Customer Service I was told that it was cancelled to comply with some regulations, avoid some fraudulent transactions, bla-bla-bla. When I tried to complain, I was put on hold for ages just to be connected with another person talking from the script, telling me that they cannot give me reasons why my pitiful amount of 15 GBP was considered a fraud and could not be sent. I told them they are looking for fraudsters in the wrong place, but it is just like talking to a robot. Frustrated, angry and will not recommend using Western Union. Worst experience in a long time. If only there was PayPal in Ukraine I would never even look in the direction of Western Union.

I sent money that I expected to be to my friend that was stranded in LA a week ago expecting him to receive it a few minutes later. I was told it would take 4 days to get so I tried cancelling it. To only be told it would take 7-10 business days to get. A week later (today) I get an email saying my friend can pick his money up. He had been here over 5 days not in California. So I try again to get my money back and now I'm told it will be another week. I just want my money back. I suggest using Zelle over WU I'll never do it again.

I purchased over $500 worth of money orders through Fred Meyer to make Russian passports and docs for my kids. To find out a few months later that the Embassy in Seattle had been closed. During the purchase I was not told once that the money orders have an expiration date. I didn't go through any prompt letting me know that I agree to their terms of owning my money after a year or that the money depreciates after the year eventually to have no cash value. If I only knew that I would go straight back in and ask for my money back after learning about the embassy closure. Thinking that my money can't disintegrate because I paid hard cash I held onto them throughout our move. Forgetting here and there about them as they were with the passport documents and the move was hard enough.

I have been using the WU app in Singapore. Recently I noticed there is an option to do a bank transfer to a bank account so I tried it out. After creating the transaction, I proceeded to transfer the money from my bank account to WU bank account. Then I called them to check and was told that the money never reached them. So I cancelled the transaction.

I have been struggling to use Western Union for about 6 months. There really aren't many other solutions so I have put up with their terrible transaction processing and poor customer service. Their website system keeps putting the wrong expiration date in for my card. I edit the card, save it, it works once then is wrong the next time. I even deleted the payment method, set it up again and get the exact same results. I clear my browser cache religiously and still get the error and issues. Sometimes it works, usually it doesn't. I have emailed the issue and wasted hours on chat...only to get the same answer..'clear your cache'. I recently tried using my PayPal Mastercard instead of my bank debit card and it was rejected. This, incredibly, triggered a "review of my account" by Western Union. There needs to be a better option for transferring funds to loved ones in another country.

Have been using Western Union for more than a year. Never had any issues, but recent transaction they put it on hold and asked for the receiver's gov issued ID and date of birth. Why? I sent around 14 USD to pay for my mom's dress and ended up cancelling it. Horrible. They asked me to get other person on line. They leave all fake accounts and scammers and get hold of genuine ones.

I have been WU customer for years, this is the first time I had to sent a large amount due to marriage in house. But my experience is terribly awful. Customer service had to return my money for 1st transaction. It was very difficult to pick up money because no one carries large amount, I had to drive far away to pick up the cash. Second transaction was put on hold due to fraudulent activity, REALLYYY, Fraudulent, I had to do the second transaction because first one did not go through. Customer Service is terrible, some in in Asian Country don't even speak English fluently was trying to make me at fault. I don't think I will ever use WU again. Of course I will let everyone know about my experience and loss.

Use Zelle. They told the receiver they couldn't find the tracking number instead of saying have sender call us. Come to find out they wanted to ask me the sender additional questions that still proved nothing. After I addressed the questions he went back it was there. But that's backwards as hell, so from now on I'm using Zelle.

Western Union has the worst customer service ever and their business practices should be illegal... I had an emergency and I needed a friend to send me a loan from Texas to California. Western Union declined the transaction and could not give us a reason why. They interrogated my friend like the FBI or CIA asking him very personal questions such as how long have you known her, what does she need the money for, how do you communicate with her, very personal irrelevant questions.

I made a transfer from Canada to my bank account in Jamaica. This was my first such transfer. I kept checking on the progress of the transfer and the status remained at "Direct Deposit to be made to Receiver's Bank Account". So after 3 days I contacted the Western Union in Jamaica to find out what was happening. Needless to say, I was peeved as I could not get any information because after speaking to the first agent, I was placed on either a hold with no sound to let me know I was holding or transferred to a number that rang endlessly while my phone minutes kept on going - running up my bill.

I was charged $10 extra to send the same amount of money usually costs $12.00. The store clerk was only made aware of it after engaging the transaction. He then said the change happened for just a few countries. When I called the WU representative she said the different in the charges is based on the store, I told her it's the store I've been going to. After leaving me on hold to inquire, she came back with the response that WU have the right to change their fee without any notice.

I went to Walgreens (10 AM 6/15/2019) to send my son money. Paid $22 dollars for same day service. Showed my drivers license and filled out the paperwork. A couple of hours later, my son called and stated that the money was on hold. ???? I was approximately 50 miles away shopping and called WU to resolve the issue. Was not allowed to talk on the speaker phone as I am hearing impaired (which I informed the manager). They said I had to call from my home phone or go back to the WU where I sent the money from to verify I am sending it????

I am Olusola **. I sent money to my father, which is the excess money being sent to me as part of my school fees. The name of the receiver is Oyewole **. The money was sent 06/17/11 at 2;54 pm local time. Agent Name - NS Cashpoint Sunway CP2 05 Level CP2 Blue Atrium Sunway Pyramid shopping mall, Petaling ** and the operator ID is **. I sent 7,700 Malaysia Ringgit, which is equivalent to 359,199.50 Nigerian Naira.

I was told by Jason twice I could receive copies of my transactions expedited in 12 to 24 hours via email. Called 3 times and finally they said they don’t expedite. Have to wait 21 days. I told them this material needed for legal matters. Representatives spoke like machines and didn’t give a darn. ** Sad a company like yours treat customers like this.

I had problems to register myself online with WU. I was asked by Online App, if I don’t have NZ Driver’s License please contact Customer Care. Upon contacting them, I was told to do first transaction at WU over the counter and get MTCN number to get myself registered online. I took proof my identity and my proof of address and did the transaction.

I am expecting to receive a small sum of money via Western Union. it was online transferred to me 8th June 2019, is said in the receipt that I had to wait 1-2 days for the money to be available. So comes to today 10th June I tried calling WU and enquire about this, they only tell me "it is in progress, please get the sender to call WU". I asked them "call you guys for what" and the answer given was, "we will need to talk to the sender". What is so difficult for WU to just give them damn money to the recipient?? Is not millions of dollars. Reason we use you guys because we assume you have good service and is quick and fast.

Western Union took my money that was to be send to my supplier in China. After about 1 to 2 days they hold my money was causes my supplier to be denied. They said they needed more info about the transaction. I registered the transfer from their apps and question was asked from the apps. And furthermore they should see my past record of sending money over to China. So why are they stopping me and asking me same question which was asked in the apps. And this lady on the line told me she can't see the question that was placed to me on the apps. Shouldn't they able to see from their own website on what's going on in the apps answered by their customer when registering? What kind of company is this? They got no link to their apps and they can't even see the customer past records?

The limitations on the amount and times you can send money are in my opinion a horrible abuse of an individual's freedom to do what they want with their cash. It seems like today's world is so freaking paranoid of criminal activity that they severely limit the ability of a law abiding citizen to send any amount of money to someone of their choosing. I will never use the service again as there are other more convenient methods available to me. This company is a dinosaur and should go the way of the dinosaurs. Good riddance.

Quick and Easy. Cost to get a Money Order from my local Meijer is less than $1.00. I send to family and they can cash or deposit even at their local bank branch, not just Meijer (major superstore here in Michigan).

I find it inconvenient, ridiculous and deplorable that Western Union makes it so hard to replace a money order they can clearly see has not been cashed. I've spoken with 3 different people who told me they should be able to put a stop payment on the existing orders, release the funds back in the system, and I should be able to reprint from any location. Instead you all tack on a $15 fee for a few clicks of a button. So, money orders I've already paid for that HAVE NOT BEEN CASHED will cost $30 to reprint!? It's asinine.

I read the complains in here and mine is 90 the same. They blocked me without any reason and their customer service is a **, there is nobody there to help you and until now. I had a very good impression of Western Union but now I know that it's nothing, it's just piece of **. Before they were cool. Now, a big disaster. They should be really closed from the government. It seems they don't need customers. They are so rude, asking very private questions like FBI or CIA or police is asking. People should even sue them in tribunal. I am very very disappointed from them. You don't have any place or any responsible on where to complain or explain your case. You have been there blocked just because they want to block you and that's no fair. And then you need a lots of stupid proofs and beg them to unblock you. That's really so stupid. I hope one day this company will be closed worldwide. Best regards, Altin **

My husband sent me money today but I can't pick it up from the 2 agent locations I went to regularly, saying there's an error on my name. It's in auto on his phone acct and sent it as he always have done and suddenly, there's this problem. The error code given by the agent does not even exist in WU website. And when you call Support, an Indian operator who could hardly speak proper English will speak to you and will give you the same info you will see on online tracking that "money is available for pick up" but they can not see the error and can not do anything to solve the problem. Useless!!

I just called customer service line to confirm a transfer my husband made to one of his friends. I called on his behalf with him present. I was notified by the operator that my husband had to be the communicator. I explained that his English wasn’t great which is why I had called. I then handed the phone to my husband and placed it on speaker so that I could translate anything for him that he did not understand. He was then asked to remove speaker phone. I could hear the operator speaking so loudly through the phone demanding my husband to remove speaker phone when it had already been done when he first asked.

They don't speak English and they put you on hold too long. They make up excuses in denying you sending money. They need to be closed down. Useless no help. They will not listen to the customers. First two times they allow you to send money and from then on they turn into your worse enemy. They need to be furwf and closed down.

I was scammed. Western Union gave full refund. Very happy. I was scammed through MONEYGRAM. They hung up on me and ignored the problem. WORSE service ever. They don't care. I cannot say enough about Western Union and their GREAT service. Thank you. Very appreciative. Amazing company.♥️

I initiated a transfer on the 23rd, then canceled the 24th because my recover couldn’t get the money. A transaction didn’t hit my bank until the 26th after my request to cancel was processed. Called to see the “progress” on my cancellation request and have been on hold on the phone for 48 mins and still holding. Previous 3 customer service representatives were giving me the run around saying my bank needs to approve the authorization or my request was at the processing center or they have to check the authenticity of the request.

Western Union is a horrible service. Every time I try to pick up money that clearly says on the receipt my name and my location they always have an issue. I end up never receiving the money and they end up sending back the money to the sender. If you want your time wasted by all means go with them. If you want the hassle and the stuff that you go through with a customer service. They don’t even help you out. All they can say is That they can’t do anything about it when all the information on the receipt has my name and my location clearly labeled!!! They decide to deny the pickup transactions all the time and send them back to the sender. I will never ever ever!! Use this service again. There is so much better apps out there that don’t require this much drama to pick up money not even worth 100 dollars! Go to Walmart cash service instead or Cash App or like PayPal. So much more convenient! Forget Western Union!

I have sent money to a friend in Ghana when he needed my help as he has done the same for me. Today May 23rd, I tried to send him some money via Western Union and it was denied. When I called I was told it was because it was flagged as fraudulent even though I verified all the questions they asked me. I figure, if it fraud and I'm aware of this then it's my business if I want to send the money or not. Was told the money would be in my account in 3 to 5 business days.

I have been sending money with Western Union for yearsss! Via online AND in person, which means ALL and EVERY piece of information they need from me I’m SURE is in their system. Now out of the clear blue sky my account is “locked” because I need to provide additional information. (via EMAIL NOT VIA PHONE so that they process it quicker, because some people are send money for EMERGENCY PURPOSES!!!) Such as my name, DOB, and phone number. FOR WHAT???! IT’S IN YOUR SYSTEM!!! Now however if you want to verify it’s ME sending the money... ASK PROBING QUESTIONS!! Oh and let me add how when you call customer service for assistance and press ONE FOR ENGLISH... no one who speaks fluent ENGLISH answers the phone!!!

Today May 23 2019, and yesterday I sent 2000 USD from Indonesia to Malaysia with 3 MCTN, can't receive by my friend. Don't do Western Union from Indonesia to overseas. It's lookly fraud company. And the customer service is very bad attention.

I sent money; via online, to my sister in Jamaica, and after 4 attempts and hours of standing in line, she couldn't get the money from them, so I cancelled the transaction and waited my refund so that I could try using another service to send her money. The refund was supposed to hit my account in 7 business days. That was two weeks ago. I sent emails that went unanswered. Tried to get a human on the phone but to no avail. I even sent a message on Twitter that went unanswered and finally I got someone on chat only to be told that they attempted to refund the money to my bank but my bank rejected it. Ha! My bank doesn't even have them attempting the refund. And if my bank rejected it why did no one from Western Union contact me? All my info is listed within my profile.

I tried to send money to my son that lives out of state and the representative made me feel like a criminal. She was rude, asked so many questions! I answered all the questions correctly and she would get even more hostile. She made me cry. I told her that I had a stroke many years ago and I just wanted to send money to my son. She wanted to know why, I said he is my child and for food. She said why again. She asked who paid my bills, who my phone was with and so many questions. After being abused like this I was denied. I just cried, my son is stayed away. I cannot get in the car and get there in one day. Shame on you Western Union! This company should be shut down!!

WU cancelled my transfer to Nigeria. I have sent money transfers via WU several times to many places in the world, especially to friends and family in African countries. I have never had a problem until recently. I tried to send money to my fiancé so that some serious business of ours could be handled and WU decided to hold the transfer and interrogate me like a child. I was asked personal questions which didn’t make sense to me, because this is a business transaction. Why do I need to tell you my personal business?

This past April, my friend was injured during the Philippines earthquake and I needed to send him money to cover his examination and later his surgery. Things went well for the first two transfers but, when it came to sending the final half of the money needed to cover the surgery, W.U. put the transfer on hold and told me to call them.

Western Union is useless. I sent in refund request for stolen money orders. Mind you money orders were made out to workers. They sent me back a copy of all 3 money orders cashed with the endorsement line reading Unintended Use, which is not whom they were made payable to. And when you call the customer service number they provide, you can never get anyone on the phone to help. This company is horrible and at will make sure I write a scathing review everywhere I can. This whole experience is shameful.

Issues: 1. There is no communication between Western Union USA and Western Union Ecuador; 2. Western Union Ecuador customer help center does not communicate in English despite Western Union USA insisting that it does 3. I have to go back to the place I sent money (Quito) in order to change recipient details (I am traveling and currently in Guayaquil). What I want: 1. I want to know precisely at which location where my friend’s family can collect her money 2. I want to change the recipients name.

Tried to send some money to a friend of mine who was in Africa and really needed the help. They didn't give me a routing number, so he was unable to get the money. I then called support about 15 times and was passed around like a hot potato. Still haven't gotten the money back. Do NOT use this service.

I lost my money order filed out to get my money back. Sent all the necessary proof that was two months ago. Every time I call the customer service department they said they sent it out but it must have gotten lost in the mail. The customer service representative didn't try to help and was rude. When I asked their name they hung up on me. I called back to get a supervisor and no one could find one. Just horrible service for a company that been around for years. It's just horrible!!!

I needed to send money urgently to my nephew to get out of South Africa, and back to Zambia, due to Xenophobic violence that was about to erupt. We were all extremely worried about his safety, so I sent money to his room mate. When they went to collect, I had to ring up, they interrogated me, and treated me like a child. They told me it was a high risk scam area. I told them I understand, please release the money to who I've stated, as my nephew's life is on the line. They refused. I told the truth. I was ready to kill someone, I have never been so angry.

Money I had sent in 2015 was unclaimed. I left it there for several years, hoping my friend would pick it up, kinda forgot about it. I thought it would be a drama to get it back, boy was I right! 3 times I filled in the online form, never got a reply. I called, got transferred, got transferred, was put to a voice mail, never heard anything. Tried WU Facebook Messenger and the conversation has been going since Mar 15. They then claimed they refunded it. They did not. They asked for bank statements to prove I didn't get it. I sent them. Weeks go past. They ask for bank statements to prove I sent it in 2015, even though their own system tells them I did. I am still waiting. "Sent to the operations department for investigation" 2 months to get my own money back that they have a record that I sent, that it's still uncollected. Future customers you have been warned! Still waiting for my measly $100USD.

I used WU for a long time. Suddenly I got banned. Couldn't send and or even receive. Reason I still don't know. I had to wait 6 months. Yes you read it good - 6 months before I got someone on the phone. He began to ask me plenty questions about transactions etc. Was seriously unacceptable, unpleasant, unprofessional, etc. so I told them I will use other services who don't treat their customers like criminals. I was shocked still actually. What a joke this company. AVOID.

My daughter sent me money from Chicago to Orlando and they hold it for five days. When someone sends money is because there is an emergency, not for them to hold it. Last time we use this nasty company.

So I have been sending money bi-weekly, when I’m paid to a few family members in another country, and then all of a sudden just this month WU blocked me from donating to a church in Africa! I called and asked why that had happened and the response was that I had exceeded my limit in sending money abroad. Excuse me, but it is my hard earned money and not theirs!

This is worst experience I had with Western Union trying to get a refund of my own money that I transferred to offshore account. But because I put down my fixed deposit account number that does not accept any direct money transfer, I have requested Western Union to refund that money back to me, and it has been now 3 weeks. Western Union is still making me wait without any resolution. They have the worst customer service. I will not be using them anymore.

I sent a money transfer on the afternoon of May 4th to cover expenses in a travel itinerary change. However on May 5th I learned the receiver could not pick up the money because it had been "refunded". I had paid cash for the transfer and was very worried what had happened to my money. Turns out WU had decided, for unknown reasons, to not complete the process. They were refunding my money and wanted the receiver to call them for an interview. Um.... no. That's not going to happen. I had to go back, pick up my money and go to another facility to make the payment. Bye WU.

I gave this a 1, because 0 was impossible. So, I tried to send money to my mom in another country. I went to a location, and then I was told I’m not allowed to send money. I asked why, and I was told to call an 800 number. I called that 800 number, and this guy that basically told me I’m banned. I asked why, and he said he cannot give me a reason. I’ve sent money to my mom before. Not sure what changed. WTF? This is like some mafia street stuff. Not sure whether to laugh or be concerned that [apparently] this is normal practice at Western Union judging by these reviews

I allowed someone who I had a bill with to send me a Western Union money order. Came in on Saturday, so went to bi-lo in Lancaster SC being an authorized dealer I wasn't expecting them to tell me they do not cash them even when I was spending it in their store. They must not have much faith in a product they sell. I will cash it in my bank account on Monday but I will no longer except as a payment options because it they can't back their own product. I won't either. Disappointed in this service and before you purchase one to send anyone you might want to reconsider there are plenty of payment options that back their product that if there is another choice I would take it.

Today May 3rd 2019 my mother tried to transfer money to me as she does multiple time a month to assist me financially with my kids. It was put on hold and we both were requested to contact customer service. We both did while she was asked question like how do you know the receiver. I, I was ask as to why she was sending me the money. I answered and they then asked where I was employed. I stated that I am disabled and am on SSI. They then asked a few more intrusive questions as to why she sends me money which I answered then for this guy Luis that barely spoke English to tell me they need more verification. I then asked verification to what? You want my grocery receipts? He then said we need proof of your disability, excuse me????

It’s always a problem to send your money to family. When it’s not a red flag at your name you’re been blocked for stupid reasons. Innocent people suffer of doing business. The worst transfer agency ever!!!! Will never use again and will tell all that I know to use another before they are blocked too! Totally crap!!!! And waste of time!

I have been paying my car payment through WU for nearly a year until I tried in March. I could not get a confirmation and I even tried changing the credit card. I talked to consumer service and they said that I was trying to send money to a federal prison. I don't even know anyone in Prison. I tried again in April and the same thing. Talked again to customer service and they said that I needed to check my "cookies" or else try another computer. This is did. Still unable to pay the car payment.

I am a repeat WU customer. I was trying to send money to someone I have known for years, who lives overseas. My transaction was declined. When I asked why, I was given some generic answer that is did not pass their internal security process. What and Really??? First, I spoke with Monica, who was absolutely rude and hung up on me, at my request to speak with a supervisor!! I called back and spoke with Mary, who was very pleasant and transferred me to a supervisor. Kevin then answered and stated he was a supervisor. He then hung up on me, but called back to apologize. He gave the same STUPID and generic answer Monica provided. He did, however, admit that he knew it was not much of an answer and could see that I have used WU several times in the past. When I asked who I could speak with about this, he said all he could do was transfer me so I could submit an escalation.

Never use Western Union. I mailed out a money order and in doing so the post office somehow accidentally rip the envelope. They sent the money order back to me with a apology. But when I tried to get Western Union to just cash the money order back to me because I couldn’t send the Ripped one. Western Union said someone had cashed it and they actually wanted me to send money to them, to tell me who cashed it. Totally a LIE because there isn’t any possible way anyone could cash it. Because I have the original Money order. So now I’m out of my money???? Never use this service.

Transferred from U.S. to India. Agent required receiver to pay 1500 rupees cash before he would deliver the 10,000 rupees by check hours later. Customer Service department assured us they would investigate within 9 business days. I will never use Western Union again.

Can’t send money, can receive money. Getting error messages, getting blocked. I mean what is going on?? For months now you’ve been a let down. My fiancé can’t send me money, I can’t send money to my family without being blocked and this is months apart. You used to be reliable WU. What happened to you?

On 3/11 while I was out of town in GA someone created a Western Union online account in my name and withdrew $495.99 from my checking account. The next day I called my bank to report this fraud. A month later they stated it was authorized by me due to the person having my name, address and cell phone number as well as bank card info. The report also listed an email address which was not mine and an IP address which is from Miami, FL and Sprint. I live in MD and have ATT. I've called both my bank and Western Union multiple times but they are not doing anything about it. I've also gave them the police report claim number and my ATT phone records to prove that I did not call Western Union or text Western Union during that time. I am not sure if this has been happening to anyone else, but something needs to be done.

Where to begin. I'm using WU to send money to my fiancee for a half year now and very often. I had trouble with the website. If a transfer is not allowed, you don't get a meaningful error message, but they advise you to try again. If you use the Edit & resend option in your history you get no message at all. Well, forget it trying again, I have tried a week long and maybe 500 times. It does not help. Contact them immediately. They won't give you a reason why you are not allowed to transfer. They hide behind rules, but don't tell what rule is. If you are lucky they fix it or tell you when you can try again.

I'm totally disgusted with WU. I live in the US and oftentimes send money to Jamaica, where I was born. I have many family and friends there whom I send money to. WU has blocked both myself and everyone else on my list of receivers. What's more frustrating is when you call Customer Service they won't give you a reason why the transfer was denied. I made a formal complaint to WU. They sent me a very detailed form requesting banking information, source of salary, the names and amount of past recipients and reason for the transfer. After submitting the mountain of financial and personal information, I was unblocked, but, guess what? They continued to block everyone on my receiver's list. This includes family members and law abiding friends I've known for decades.

Two weeks to receive the money in Australia, because the receiving end could not correctly read the name. So I went to the store to correct the name, and it was not possible and I continue to call customer service. They could not help me and continue to repeat the same line causing me extreme frustration and irritation. I continue to call asking for a supervisor. Again they could not help, because the only way to verify my ID was through a phone call, but my phone had no coverage in the area where I was.

I purchased a money order for my rent in July 2018, it somehow got lost in the mail so I had to pay my rent twice. I put a tracer on the money order. About a month later the money order was returned to my mailbox. I then called WU. They told me I could cancel the tracer and cash the money order because there were no holds on it. No one would cash it so I had to request the tracer again so I sent the original money order along with receipt from WU.

On Wednesday 3rd of April this year I send $1000 to Nigeria on three different times and it didn't go through because Western Union cancel the transfer and my money is returned back to my card but Western will first hold the transfer. And when my I called their customer care line to let them know the reason why I am sending the money and have meet the receiver but Western Union will cancel the transfer. So the next day I did the transfer again and still Western Union cancel it and did this time they didn't refund my money back to my debit card.

My company (Nutrition International) send the money to my account through Western Union. In Western Union wire transfer it is state that money send on 21 March 2019 and scheduled deposit in my account on 26 March 2019 but till now 7 April 2019 I am not receive the fund. It is means already exceed 2 week. I contact WU but never got feedback. Why WU made people difficult, I am only small people that need my salary to paid the bill.

On April 33 2019 I sent some money to a friend in Indonesia. I've done this many times before and the process only took a few minutes. A few minutes after I send the money, my friend is able to collect it. This is how things worked until April 3. After numerous failed attempts, the money appeared to have been sent. At least that's what their app told me. About 6 hours after I sent the money, my friend in Indonesia told me she was unable to collect the money. The local agent (a bank) told her the system was down and they didn't know when it would be back up.

Recently I did a transaction and the recipient was not able to cash the money because the money wasn't on their systems, I called customer service and the guy who assisted me told me the issue was fixed, wasn't true, I called again and put me 20 minutes on hold after those 20 minutes the customer service representative told me they don't have the properly customer service representative to assist me, he told me to hang up or being waiting for unknown time, they charged my debit card and the money never arrived to the recipient, they stole my money, and they refuses to give my money back.

According to the Western Union terms & conditions when a transaction is auto refunded it will be paid on the originated country from the payment is sent. But I have faced a case in which the transaction is auto refunded but the payment is paid on the destination country. How is it possible anyone have any idea about it???

I have used Western Union many times, however their requirements to send money person to person are now bordering on ridiculous. My friend's father agreed to loan me some money and due to him not knowing me very well they kept refusing to complete the transaction. Three different times in two days it couldn't be sent from California to Nevada. We ended up using MoneyGram and there was no problem. I won't be bothering with Western Union again.

I had been using Western Union for 5 years to send money from the US to friends in Cambodia. I used the website to make direct withdrawals from my US bank account. I can no longer use Western Union. I received a message technical problem C2008 while trying to send. I called customer service and was instructed to email Global Consumer Reinstatements. Then I was asked to fill out a form and I submitted the following requested information: photo ID, bank account statement, pay sub. I also submitted my last flight itinerary to provide supporting evidence that I actually have met the two people I had sent money to in the last 12 months. I received acknowledgement that my information was received. I have not heard anything since that acknowledgement. I have since started using Western Union’s competitors including MoneyGram and World Remit and paying 1/3 less in fees to send.

I have been sending money to another country for 2 years and suddenly all transactions denied unless I physically go in the store. I am a disabled officer and this is not accomodating to those disabled. I think we need a class action lawsuit against Western Union for their ridiculous practices. I've written dozen of complaints. Western Union needs to be investigated and sued for not accommodating the disabled.

Western Union tries to go the extra mile in terms of security. However, Western Union is going in the opposite direction and its desire for customer's security becomes Western Union's own fanatism gone wrong. One day I was trying to send money online through Western Union by using my own debit card and bank account information. The problem is that the system would reject the transaction a few times even though all the information I entered was correct.

Twice in 6 months Western Union has arbitrarily denied collection of funds that I transmitted by their system in good faith to well regarded individuals overseas. This was to total surprise, and vast mutual disappointment and frustration, in each case. The most recent case, a few days ago, was a gift transmission for a special occasion of two friends, sent to a professional woman of the best community standing in the Netherlands. The Dutch staff at the Utrecht W.U. office said that all was in perfect order. But the American overseer there overruled them, and abruptly denied collection, offering no justification. I have been totally unable to get any justification myself, despite extensive efforts through Western Union channels.

They take 4 business days and $11.00 fee to transfer money within the United States. Four days??? It used to be less than 10 minutes. I should have spent just $1 stamp, a personal check, and probably 5 - 7 business days to do the same thing.

Using the app, they took out the money 10am, they then took it again 6pm. I provided proof from my bank but they continually denied it. 3 weeks later I got back the 2nd withdrawal minus a transfer fee. WU mistake and I paid a transfer fee. 3 weeks ago I had to call them and explain why I was sending the money. I then had to send proof of address and ID. Yesterday I went in store and was asked to call back an hour later why they verified my ID.

I never had problem with Western Union until now. I have sent me before without any problems. Western Union is bad. I called Western Union twice today. One of the rep was argument with when I told the rep that I used the Western Union to send money instead of going to store. I used the Western Union app to see if my transaction went through.

I had 2 money orders stolen February 9th. I reported them stolen the same day within hours. I was charged a non fundable fee to have them traced. I submitted all forms with another money order to cover the trace fee February 12th. February 25 the stolen money orders were cashed. However the trace was not done until March 7th, I received a copy of a cashed money order I did not trace March 18th and told to file a complaint @ my local police station because there is nothing that Western Union can do once the money orders have been cashed. It's EXTREMELY HARD to reached anyone from the corporate office by phone or email. Customer service is outsourced to the Philippines and even they are very rude & lack basic customs services knowledge!!!

WU Agents be bugging bad... First, they are foreigners who have different and believe 'The Company Is Always RIGHT' mode. Hard to get money transferred based on WU new policy implemented to control major theft.

Company did not speak for Pakistani customer. OK, The Government of Pakistan made the rule that through Western Union money can be send only to blood relation outside the Pakistan but the problem I got due to this thing is that Late Mrs. ** made me the owner of her 5 Million $ which are in Primerica Financial Insurance Company & company said to me that send 700$ of the fee of company & mailing important document charges then they will send my money to my bank account but I did not get my money because Western Union did not send my money according to the law of Pakistan. This is very nice that Western Union follow law but please when the company is registered then why can not anybody send money through Pakistan, this voice Western Union has to raise & tell about this problem to the Government of Pakistan & say please change this law or make it easy. Thanks.

I have used Western Union to send money to my fiancé and to an orphanage in Kenya. All of a sudden Western Union decided that I was being scammed and blocked me from sending money anywhere, even in the US. I don't know if they put people on a list that says they can not send money, but after this I have blocked from sending money with MoneyGram and Ria as well. I thought I was the only one, but after reading all of these reviews, I can see that I am not the only one that has had a very negative experience with Western Union. My advice: Don't use Western Union! I don't know why Homeland Security hasn't checked this company out! They are probably the ones providing whomever with the monies that they are accusing other people of being scammed over!

I had to get refunded for my RENT money orders. I followed procedures and after 3 weeks got checks. I went to every place I could to try to cash. I needed it for deposit on new apt. They could not be cashed. They sent new checks which also couldn't be cashed! My lease is up and I have no money to move. Western Union/Wells Fargo made me homeless! And they owe me $1000. They claim it's being sent by wire transfer but they didn't give me a tracking number. What kinda heartless monkeys are working there? I have been dealing with this since Nov 2018. It's Mar 13!

It is 48 hours that their instore service is down and there is no information. I have contacted them 15 times in two days and they give you different answers. Most of them are not even aware that the system is down while one that was aware said to give it a couple of hours. Well, it has been days. I think they really stink.

I tried to arrange a payment for an account that was due by 2:00 pm through Western Union since 9:00 am in the morning. First, I tried online and kept getting a message that said "Oops, technical difficulties, try again later." After 45 minutes I then went to a store location where the payment would have cost me $9.99. The store was unable to process the transaction and after waiting on hold for an extended period of time was told that WU would not process the transaction and I could ask for a re-evaluation.

I sent money from a Western Union branch in the UK. Unfortunately my purse got lost and in it was the receipt of the transaction so I wasn't able to send the MTCN to the receiver. I contacted WU to tell them of the issue and tried to get a refund from the branch where I sent the money. They won't give it to me even after presenting the Passport ID that I used. Three months later and in a foreign country, and communicating back and forth through e-mails and by phone, still the issue hasn't been resolved.

I send money to my mum. She never get that money. Instead she has been told that her money was already withdraw but someone else. This is the worst experience ever. I will never trust this company anymore.

I sent money to my daughter abroad and after a few times I was no longer able to send anything. I went to the physical Western Union office and was again turned down. The customer service person on the phone promised me the issue would be resolved and four weeks later after providing photos, copies of passports and birth certificates etc Western Union still decided I wasn't really related to my daughter or something and refused to do any business with me. This is a disgusting way to do business and they are a terrible company to deal with.

The worst ripoff scheme I've ever witnessed in 50 years. Use W.U. at your own peril. If you are really needing to move money dependably, use a bank. It's cheaper, safer, and far more dependable. If you like talking to people who can't speak English after you've had 2600$ locked down in W.U. Hell and the supposed receiver of the money in full blown panic mode then you've come to the right place with this bunch of cons. I only used them because the receiver of the funds wanted to use them. Never, ever, again. Pony Express would be just as dependable. Like I said, user BEWARE.

I usually send money through Western Union, I tried to send money a few weeks ago and got error code C2008, it asked me to wait and try again later. I totally forgot and a few days later I try and the same happened. Finally yesterday I decide to call "Customer service" and they tell me that my account has been place in a "hold". It has been "blocked". I was expecting I would get an explanation, but they just asked me to email the GCR department and they will send me a form to fill out so they can review my account. This is a ghost department, they don't have a phone number to reach anyone nor they answer emails.

I usually send money by WU, and I have account with them, but that time I tried to send to the same person I sent before, they said that I cannot send because it's something like fraud. So it's illegal sending, it's my money that I work for, and they treat me as a bad person. I will start to send by PayPal or another way, because Western Union has no more credibility for me.

Today, the cashier refused to give me a money transfer from my father at the official transfer point WU. Cause. I am an immigrant by marriage. I have a given a green card, which is equivalent to a passport. 2 years have passed since the change of the green card. At this moment, the immigration service issued me a green card extension. The document is sticky to the photo of the green card, which says that the "green card was extended for 18 months." The green card and its renewal is one document. But I was still refused to be given a transfer, as they said that my documents are expired!!! Explain to me somebody why?

I have transferred Money through so many other site like Remitly, Xoom and had best experience with them but Western Union Sucks!!! Instead of Money transfer process in 5 business day (unlike the others take minutes to make transfer), On the 7th, out of nowhere getting email saying transfer had been canceled while tracking status shows transaction completed!!! Called the customer care several times about it and was told that it takes another 3-5 business days to get the money back to my account.

It's the second time that I couldn't send money to Dubai for the purchase of an electronic programmer. I'm in the automotive business and I'm using this smart people for years as tech support also. Western Union potentially they tried to slow down my business. Without this electronic devices is not possible for me to work but With this tools I have a job and also can offer work for others. I use MoneyGram without any problems and much cheaper!!! I'm working already with the equipment which I ordered from Dubai already 3years. Western Union instead investigate people (which is police job), they should do psychologic test for people who wants work there. This way you can understand who is terrorist and who is doing a business working hard.

I could not receive money for my mom funeral. A friend of mine in CA. was sending me money only $528.00 just a little to help out and Western Union would not let me pick it up. They send it back to the sender, so I call them and they told me they had to talk to the sender. Not only that. I ask why I could not pick up money or receive money and they would not tell me up to this day. I don't know. And MoneyGram is the same way. I can't receive money or send receive. And that is BS. If someone is sending you money and they pay to send this money why won't they let you get it. They don't know what the problem is, they stop you from getting your money and tell you to tell the sender to call them. They have their phone number. Why can't they call them. And if it is about you they will not tell you anything.

I was trying to send money to a bank to have my car released. After being sent to 4 different locations and giving all my information 5 times, I was finally able to complete the transaction. Each representative said there was an error and it wouldn't go through. Three of them did not speak English as a first language. They were very hard to understand. Each of them gave me a discount code but who wants 50% of nothing. One of them told me he was working from his car! I finally found out I had to go through an agent. By then it was too late to contact the bank. I just got the run around. I will never use Western Union again! And will never send any of my friends to them.

I tried to transfer money at Western Union. I have transferred through online and they told it takes 5 business day (unlike the others take minutes to make transfer).On the 5th day got a mail saying that your transfer had been canceled and called the customer care and was told that it takes another 3-5 business days to get the money back to my account. Worst experience ever. Initially I was not interested but my friend forced me to transfer so I did. Never ever transfer money through this if you have an emergency.

I send my daughter 460 dollars yesterday. I paid 35 dollars for the transaction. I was not asked how the money should be paid, but however it would happen I expected them to be paid either in dollars or in today exchange rate. That should be $408.17. But the agent at the Western Union told my daughter that she only gets 380 euro. Now, I complained over the phone with Western Union and they seem to unaware of the exchange rate or of any other issue related to that. My daughter was cheated of 28 euro and Western Union doesn't feel responsible at all.

A company that I do some freelance work with in the UK used Western Union to transfer funds to my bank account in Canada. This is the first time they have done so. I received a notification on January 30th, 2019 that "payment has been sent." Today is February 7th and I still haven't received the money. I will make sure that Western Union is never used again to do a bank to bank wire transfer.

Hi. I have been sending money by Western Union for several years. All of a sudden they flagged one payment from Canada to my friend in Peru as suspicious (it wasn't). Then my account was frozen after sending another legitimate payment to a different friend in Mexico (they didn't give me any advance warning). I suggest find a different service.

My complaint is against Western Union international money sending.I've been using and sending money to my girlfriend/fiance for over 6 years in Cali Colombia and with no problems, now all of a sudden Western Union has blocked me from sending money to her in Colombia only on a high rate red flag suspicion. Ok I get that somewhat but that is not good enough. Ok after I filed a complaint with the number they gave me they gave me the runaround telling me nothing but that the country was a high risk.

My parents sent money to a relative who lives abroad and is sick, they send him monthly allowances since he is sick and developmentally challenged. No relatives there and we can't ask anyone to help. He needs money for food and medications. About a week ago, we called to see if he got the money and find out he did not get them this time. I called WU, they claimed they randomly checking transactions and my relative needs to call 1800...number. The problem is he has limits and is not capable to perform such task due to developmental issues. When I asked to cancel the transaction, a person on the phone refused to do so saying that a recipient has to call first. I asked for a manager, he repeated same thing, then he said he will transfer my call to another department, I was on the phone for about 30 min and they disconnect the call. I am so upset. This is total scam. I need my money back so I can use another bank to sent again...Frustrated.

I would never recommend Western Union to anyone. I have a girlfriend from Ukraine that's family is poor. I have sent a few times to help them improve their lives. I am not being scammed, and have met her and gone on many dates with her. They always question if I am being defrauded when I call. Now they are trying to say that I sent too much money this month, which is a lie. I sent much more other months. Now I read that they have probably reported me to the IRS as suspicious. I will be suing them shortly.

The customer service is horrible. Every time I use Western Union services at TA truckstop I get a headache. The customer service department are very rude and they act like they do not comprehend English. I had to wait 2 hours in the store calling back and forth to customer service to get my money to go through. I had paid the amount in the store and used my points to get a discount. So the man gave the store manager an invalid code. Then they wouldn't pick up the phone. It was terrible. Then I had asked to speak to a manager and they put someone on the phone who wasn't even a manager and gave the incorrect code again.

WESTERN UNION IS A SCAM!!! My wife and I had run into a little financial trouble and her dad sent money to help get us back on our feet. He went to WESTERN UNION to send the money. I went to pick it up and the first place said I couldn't get it because all they handled was 300 or less. Well it was a lot more than 300 so I called WESTERN UNION and they gave me a name of a place to pick up that amount. Well after 8 calls to WESTERN UNION and having to deal with rude and Crude and socially unacceptable people I finally find a place. And after all the trouble of running all day and into the next morning they tell me the money was on hold and I couldn't pick it up until her dad calls them. So he did.

Been using WU for over 10 years both paper and online to send money abroad to girlfriends and family members all of whom are known personally to me. All of a sudden my online transactions are blocked and then refunded and trying to use an agent results in the same. No sensible reason given by WU. Just automated emails. People running WU are not fit to run a sweetshop let alone a multimillion dollar company. I now use my bank to send money abroad so WU are the losers.

Hi everyone. So I was scammed $200 and I reported it to Western Union to someone I thought I was helping. I didn’t ask for a refund or anything. I just wanted nobody to be able to send money to this person money via Western Union. Instead I got reprimanded for reporting the crime. So here is what happened. They gave me an option to appeal the decision and I did.

First and last time I use Western Union. Trying to send money to my husband of 11 YEARS while I was out of town. Denied because my email account was new. Yet thousands of people can send money to people they don't know in Africa that promise the sender they will be royalty if they send $10,000. So annoyed.

I had some money orders from 3 years ago, unfortunately I was hospitalized in a mental hospital for the last 3 years. I went to my bank to cash the money orders and was penalized. The reason I was penalized is because the money orders were depreciated. This is unfair because this a money transaction not a coupon. If I brought a car would the dealership take the car back because my money depreciated after 3 years. If I went into a store and paid for my merchandise with a old $20 bill would the store accept it? Western Union is a theft because they aren't willing to give me my money back.

First off if I could give 0 stars I would. I had purchased a money order for dues for a club I run. I had mailed out the check and it had got lost in the mail. Now I spent hours to get through the horrible horrible customer service they have to try and get somewhere. I was informed I had to fill out a bunch of paperwork and mail in more money to get my money back. Ok fine. Just want to fix this. Said 6-8 weeks after 12. I spent more hours on the phone and was then informed I had to file a police report and send that in.

Western Union refused to process my money transfer and canceled my transaction for no justifiable reason. I give them ZERO stars for their service. I am disgusted by their service!! I believe they canceled the transaction because I was sending money to a person who was obviously someone with a ** name in South Africa and they have “policies” in place which are blatantly discriminatory. I completed the transfer online, received my tracking number and everything seemed fine. Then I was informed by the receiver that something was wrong, they had told him the money was returned to sender. I had received no notification of any problem on my end. I logged on the app and found that the transaction was on hold and that I had to call a number to speak to someone within 5 days.

Western Union Service customer care is fraudster, Scammer Company. I have initiated transaction with WU and since my money didn’t reached after promise date, have to cancel the transaction. In this time frame from initiation to cancellation of transaction, money was not debited from my account. And suddenly after 4 days of transaction cancellation my money got debited from my account. I called customer care constantly on this scenario and every customer care representative gave random reasons and after passing 15 days also still didn’t received my money till date. In between this process of money not getting refunded, I got a call from fraudster mentioning him as WU customer care representative and try getting my personal information saying he have all my transaction and case details with him which I was discussing with Western Union people on call for refund of my transaction.

Trying to transfer money using their online services is near to impossible. I know where I live, I answer all questions correctly verifying my account and they still cancelled the transfer but no one can tell me why, just that I will receive an email... Ok well I got the email that tells me nothing other than "just do a cash transfer". Not helpful, not to mention each person I spoke with was extremely rude and you can hardly hear them.

While money has been debited from Brazil, Western Union could not yet provide a merchant location in West Bengal. This is after a weeks of correspondences with their support team. Frustrating. I call and write every morning to their call center and even receive mails mentioning that they will look into. But the same reply for a week.

I have been using Western Union for international money transfers from the past 3 years. From the past one month, I have been having horrible experiences with Western Union. Western Union debited the money from my US account and did not credit to my foreign account. When I followed up with them, all they said was this transaction was cancelled. I had to constantly follow up with them to get my money back. It was such a disaster. The recent transaction that I made - the money has been debited from my US account and not credited to my foreign account even after 5 days of money transfer. Hopeless customer care and horrible service. Never ever trust this company for your money transfers.

I have been using multiple International money transfer services and never had such a worst experience as I had with Western Union. They promise high transfer rates and make consumers to deposit money over transfers and then after a week they blame receiving and sending banks for failed transactions and take over a week to refund. This causes huge frustration to me and they never care about consumers as I have tried contacting customer support multiple times and they just go by their rule book. Such a waste of time and money on losing transfer rates. I will never ever go back again with this company.

I submitted a bill payment using their online bill pay service, and mistakenly entered the wrong account number for the bill. It was an unmatched account and Western Union was to refund my account. It's been 3 long months of calling on a daily basis, being on hold for hours, being transferred to inepts that dont even know how thing work in the US. Their call center representatives have the worst customer service. They are poorly trained. Show no empathy nor want to help customers. Horrible. This is the last time I will ever send money or pay anything with this company, they are the absolute worst and are legally scamming their customers from their hard earned money, they make it such a difficult and horrible experience to get your money back just so you can let it go and not fight for your money back, but I will take any necessary measures to get my money back.

I have been having an issue for the past 3 weeks trying to retrieve money that I canceled to send and they’ve had my money on hold for 3 weeks now and don’t want to release it. I had been put on hold for hours, transferred from agent to supervisors to managers and no one can resolve my issue. Now it’s been escalated to corporate and their only form of communication they have with corporate is through email and I won’t get an answer for another 24 to 48 hours on top of the three weeks that I have been waiting after being told it would be resolved in 48 hours two days prior. I’ve been ripped off and I’m definitely filing a complaint and taking legal actions to get my money back.

FYI just in case everyone doesn't know all Western Union is going to do is block everybody on this site from ever using Western Union again. That's what they have been doing to everybody. If you file a complaint with Western Union you automatically get blocked. These people from the Philippines don't know what the hell they're doing. You're not the problem. The scam artist is the problem. And you can't get the block remove. Everybody's going to have to get together and file a class action lawsuit against Western Union. When trying to get the block removed they want to know where does your money come from how do you make your money. They want to know your tax information you would think you're trying to get a mortgage from their bank. They want to know all your personal information.

I was sending some money to Pakistan to my friend as gifts. When I made the transition they did not asked any receiver ID but when they have taken money from account, then they send an email about receiver ID. My friend need money urgently and make transfer from different resources. I asked Western Union to refund my money but customer service told me that they cannot refund money without my friend ID. I been sending money last 18 years and I never had that experience. I never recommend to anyone to use Western Union as they have very bad policy about refund money.

I tried to send $225 to China for a Christmas Gift to a friend. My wire was denied three times on 2 different days. I called customer service and all three times I reached the Philippines, and when I asked to be transferred to a USA representative, I was hung up on. Both banks I tried had plenty of money in them. I answered all the questions and responded to the required security codes from my banks. All three transactions were denied. Their response upon inquiry as to why I wasted all that time. "Your transaction has been denied" after a lot of time wasted on the telephone. I am erasing the app on my devices, and putting a "do not pay" code on my bank accounts. With all the information you are required to give, fraud would be easily obtained. They should go out of business!!