Western Union Reviews

WU stole my money. They took my transfer with the added fee of sending it via their "Money in Minutes" They asked me a bunch of dumb questions and said it was for reasons of fraud. When they finally released the money after being on hold with their customer service, they refused to give me back the extra fee for sending it via their "Money in Minutes". They also informed me that this is their policy and their right, and they can do whatever they want. After reading all the negative reviews I'll never use this company ever again. I hope they go bankrupt.

This company has the worst service. Called five times to talk to a supervisor. All five time the Representative hung up on me. I'll never send money again with this Company. Again they are not helpful at all to issues. Really need customer service training.

As before I sent money to my family in law in DRC. This time however, the transfer was blocked for "safety and fraud" reasons. After answering several questions and pointing to the fact that this was customary for the last decade, several times a year, I got a call back the transfer was canceled and a refund issued. Asked for the reason, it just seems there is no logic or consistency in the judging of a transfer, so WU is technically not trustworthy nor reliable for transfers. No wonder WU is getting routed out in Europe, as it acts typically the American way, not thinking critically or logically. We found a better and less expensive service in Europe that will do the job.

The money nannies at WU denied my $2,000 transfer to my fiance in Ukraine based on the fact they think we're committing fraud. I tried initially via the website which is what I've always done, and it denied the transaction (and no reason was given). I was forced to go to a bank, withdraw the money, then drive to the nearest WU location 30 miles away, because the locations WU lists on their websites are out-of-date/incorrect. Then when I found out my fiance could not get the money I had to call their customer service, where I spoke with some Hispanic woman with an irritating voice that kept saying she couldn't understand me. I had to answer 10 annoying questions about the purity of my motives in sending the money. Finally, after being on hold another 10 minutes, they denied the transaction.

We have been using WU for at least a year now to pay rent. My landlord informed me in July that his wife misplaced the money order and if we could get a refund and try again. We went to their website, tracked down the process on how to start the refund process. They have two options, mail in a form with a money order $15 for processing or wait for the $15 to be taken out of the amount you need refunded.

on July 16, 2020 I was trying to make a purchase online to get a laptop and camera. I was inform from the merchant to send the money to Western Union. I did and I never received my item so I can't get my money but after I explained that it's apparent that I was fraud out of my money. I call Western Union and explained everything to them and they told me that they will not refund my money even after I gave them all the information regarding what happened. My bank will not refund the money either because they said that Western Union must refund the money.

I pay expedited fee and still almost 95% of my transitions are held for unlimited period of time despite me calling the customer service, sometime as long as couple of weeks. Money from my account is however taken immediately. WU should stop this hold off practice to enlarge their current reserves that most likely are invested somewhere to make profit. Also if a transaction is HELD then they should refund the extra fee they charge for "money in minutes" if WM corporate continues this fishy practice.

I've always used Western Union to sent money to the Philippines. When I sent it's always $ so when get the money it be dollars. Western union in Dumaguete Philippines when it's time for my sister to get the money they say they don't have dollars or they are out of it. What is this western union games playing about. I don't have issues like this before? I am hoping western union can explain this to their customers. I paid to send the money and western union in Philippines charged them to take the money.

WU has no transparency. No practices to be honest with their customers. I tried to send money. It’s my 4th time and it’s just pure torture. They confirm money is ready to be picked up by recipient and then refuse to release because of “some limits“. I’m sure any financial organizations knows about “limits” but they just take money. Hold it for 2-3 weeks And then send a refund with no obvious explanation. Borrowing money without interest is good idea. I did another transfer and they decided to hold and refund it after hold back to my bank. I spent countless hours on the phone with customer service trying to get any answers. Useless. 10 people from different departments give different answers or refuse any answer at all. They discriminate against certain countries more than the others.

I went to transfer $250 in cash to a friend in Tanzania in financial hardship. My wife did it for $5. I downloaded Western Union’s app - $34.95 for the same debit card to cash transfer. I then went on the Internet directly, it showed the $5 amount. I went to send it $7 showed in the - “confirmation page.” Then it charged me $14.95. Boycott Western Union, find a legitimate company!

If you have an urgent need to send “money-in-minutes”, this is NOT the service to use. Emails to Customer service is useless because they can’t tell you what the hold up is. They want you to make a phone call to customer service. The last time I was on hold for 1 hour and 45 minutes then got cut off. Last few times it’s taken about 5-6 days. If I had a choice, I wouldn’t use WU.

We tried to send money to a company in Taiwan for products our company ordered through the online application. It asked for online credentials of our bank account - username, secret question answers, and password which were provided and the application never could verify the bank account only saying it failed. So we then entered the back account information manually as there was an opportunity to do that. Then we put in all of the details to send the money, the application took it, even provided a receipt.

Do not use them! Do not use them! I repeat do not use this company! This is the second time in a row that they put my money on hold due to their security. The first time it took them 5 days to release the funds to my family. After so many days of waiting I called them to see why was it taking so long. The person that answer asked me if I have send a copy of my driver license. I explain I did not receive any email stating they needed it and his response was, "Well I am letting you know now." After that they transfer me to someone that would approve my transfer after 2 hours on hold they answer.

Imagine I’m a hardworking guy trying to support family overseas during Covid. WU blocked me for no reason at all. Shame on you WU. Is it because my family is African???? You know what I’m saying wright! Horrible.

I used Western Union for the first time to send a wire transfer across seas during an international crisis. My friend went to pick up the transfer and was told they did Not have enough money to give to them. Western Union sent me a notification that the receiver had received the funds in total which did not happen. I contacted WU and they told me an investigation could be started and that I would hear back from them that day. I never heard from them, so I contacted them the next day. I was told that no investigation had been started.

If I could I would give zero stars. Had a transaction from Europe to Canada. Western Union affiliates were not able to pay out the amount. Called Western Union and was for 45 min in a crazy automated questionnaire. Finally got someone on the phone and the so-called customer service was unable to help. We pay for service that is not existent. Absolute fraud and very disappointing. I will never again use Western Union, especially for bigger amounts. Even if they advertise to do up to 50k, it's a lie. Western Union is just a incapable wanna be.

On 08/10/2020 at 9:45 I have Western Union app, I sent $60 by today 08/12/2020 Western Union didn't send the money to my sister, they charge you a fee to send money in minutes, so a paid the fee, and after the transaction the system sent me an email saying that it will take up to 2 Hours reviewing my transactions, by today 48 hours later they still reviewing my transactions. I asked to cancel the transaction and they told me that I can not cancel it, and now it will take 96 hours because they are too busy.

I have used many money transfer services but Western Union is the worst I have ever used. Their claim to transfer money in minutes is false. It can take you more than a week to transfer money. The status of transaction is also wrong. It says, it will take 2 hours to process your transaction but it can last to many many days. You will regret once you used it. Never never never will use it again.

Peace/blessings! I have a very serious problem with Western Union. Frequently I send money and frequently they put a HOLD, via security precautions. This hold takes sometimes days to remove. As of this writing a hold has been on my account for six days. I emailed the proper department, with no response. Why the frequent holds if I have a track record of constantly sending money... BOOO WU!

I was a Western Union customer since 2018. They blocked me, and they asked me that I need to send specific information for validation of my information. I submitted my paystubs, bank statements, and my driver license. After I submitted all my personal documents, they blocked me anyway. They required to comply with industry legal and regulatory standards in the countries they do business, and they allege that I am not complying. I asked them what the reasons to blocked me; they answered that they couldn’t be disclosed since it is a private policy of them. They never give me a real reason for what I did wrong.

I stopped using WU in 2017 when they started blocking individuals I was sending/receiving funds from. These were international transfers to/from Jamaica & suddenly they were either blocked or cancelled. A friend in Jamaica lost her job due to COVID & I sent $85 on 7/3/2020 anyway after explaining my reservations. She tried retrieving the funds 3 different times & each time was told the tracking # was inaccurate.

I have been a Western Union customer for the past four years and in the beginning, the process was very efficient. I was transferring money to another country and all I had to do was call WU through an agent location and then receive a temporary number and give it to the cashier. Three years in, the experience has gotten soooo poor. I had to call several times just to fix my name, my receiver's name, address, etc. EACH TIME I want to send a transfer. I felt like they do not listen at all over the phone and just want to hurry the process.

Attempted to help my family in The Philippines over this COVID related period, when even having enough money for food was difficult. Prior to passing them all the details, they emailed me saying that they had reviewed all details. Pure lies, when they had nothing. Finally detailed every transaction, down to the specific use of the fund, only to have them suspend me from using their services into the future indefinitely. Utterly disgusting. This is what you get for trying to help your family. I would recommend if you need to send funds, don't use Western Union, look for an alternative. They are NOT a professional ethical company. If they were, they would not target private people trying to help those they love.

Western Union can't even provide the proof of the recipient's signature to close my case and fraudsters my money as consumers. The Indonesia Western Union staff said by the company rules and policies stated if the receiver name is different Western Union won't release the money. Because it stated: No Last Name beside after his first name. He can't received the money from the Western Union because it stated: No Last Name beside after his first name.

After you complete the money transfer and pay all the fees etc the agent tells that "all of a sudden" your transaction is suspended and you need to call the Company rep and explain why you are sending the money and who you are sending the money to... which is ridiculous enough. The problem is that this is the fourth time I'm calling the number provided by the agent. Every time I was on the line for at least 30 minutes and nobody answered my call. Here I am with 1434 dollars somewhere in limbo and nobody answering my call. I WILL NEVER EVER AGAIN use their services. Stay away from these crooks.

I am so through with these people. I feel like they are such scammers. I will be finding another way to send my people money. This is such bull crap!!!

We have been buying Western Union money orders for sometime now because we were always lead to believe it was safer than cash but boy did we find out differently!!!! My husband bought a money order from them, filled it out leaving no room for anything to be able to wrote on it other than what he already wrote, took it directly to our post office where it was stolen from in less than 24 hrs. The thief took it straight to a bank where it was allowed to be cashed. We talked to Western Union's executive representative who not only informed me that their money orders are the same as cash, she also informed me they knew the name of the bank but they refuse to give us that information until we pay their fee and fill out their forms to get that information and even then we would only get our money back IF the bank admitted they were wrong by cashing it and they returned our money themselves.

Had so very bad experience with Western Union. I transferred money to my daughter and it took us more than 6 days to get the money. On the day that she’s supposed to get the money, she went to Western Union location twice and was told twice that she cannot get the money because I need to confirmed it’s on my end which I did already. Since my daughter can’t even get the money I decided to cancel the transaction. When I spoke to customer service I was told that I can get full the refund. I did follow up after few days and even spoke to their manager but was told that I was not eligible to refund the transaction fee which is so disappointing. It’s a waste of time and money using Western Union.

I tried to send some money ($520) to my family in So. America which I cancelled immediately. WU took my money from my bank and now after 2 months they still refuse to give me my money back, I called every day and they only say I would get that refund, they even gave me a confirmation number. These people are in the business of "stealing" your money, and they wouldn't give you a reason. Two months fighting for my refund and nothing happens. Do yourself a favor, DO NOT USE THIS COMPANY, at least not for international transfers, they do that to everybody after a while, when they get your trust or confidence. I still have to send money to my family so I changed to Remitly and I am super happy with this company. You can find any company for your transfers, avoid using WU. Worst company in the world, and worst customer service.

I used WU services a lot during Covid 19 lock down in Malaysia. However due to the extended period of the Movement Control Order my visitor pass expired. Malaysian Government recognizes the extraordinary circumstance and allowed visitor to stay in the country without any penalty provided the individual leaves the country within 14 days after the MCO is lifted. However WU will not honor expired visitor pass/visa as ID to receive money contrary to local government's advice. My passport is valid and should be recognized as legit ID document. WU will not help at all by temporary relaxing the ID policy. They have higher fees and low exchange rates. Now with their unwillingness to help when I needed the service most is just my last straw. I will use other money transfer service from now on.

My second time used Western Union and it’s my last time to used this company. They took money from my bank account and hold it. My family came to western union office 3 time. They said is the tracking number is correct but ask to wait 4 days and refuse to give money to my family. I called customer service and the guy said it’s the new way Western do the business. My family have to wait even though western union already took money out of my bank account. Trk# **.

I am a first-time customer of Western Union. I have never experienced such terrible service with a business. I was trying to send money to an individual and despite providing the adequate information, they refused the transaction twice for an invalid reason and failed to provide the tracking number to receive my refund. The agent on the phone named JL (**) was extremely rude, made me feel incriminated, and he was especially determined to ensure that my transaction was unsuccessful. I am extremely disappointed and I will never do business with Western Union again. I advise anyone who wishes to use their services to reconsider and avoid the displeasure of disappointment.

It is 1 Jul 2020, I sent funds via Western Union on-line via my U.S. debit card to my wife's Philippine BPI account on Sunday, 28 Jun 2020. It is still in progress. Done this many times before with fast service 1-2 hours. Now starting my 4th day. What it is now, seems WU has financial issues and is slowing down processing times to float funds to keep in business. First they said 1 day service, then 2 day service, now 7 day service. Their nose is getting longer and longer. My warning for you at this present time.

Since June 16th I have being going through the worse days with WU because of an employee misinforming me. To make the story short I am still getting it resolved today. I was able to speak with a supervisor who was actually handling my concern like a professional but overall the experience was terrible, from being misinformed, to having my bank account charged twice and becoming negative, and lastly getting emails that would freak anyone out during work.

I made a transfer on March 23rd, unfortunately I misspelled the last name of the receiver and had to cancel the transfer to make another for the following day. When checked my bank account, WU had withdrew the funds from my bank account twice. Based on the site, it would take 48 hrs to refund my money. A few weeks later I called WU asking for the refund again, they gave me a reference number and information stating that the refund should arrive in 48 hr. One week later, the funds were still not transferred back.

Over a year ago I sent money to this person. They claimed they didn't get it, Western Union froze my acct. saying I could no longer send online.... but going into agent was ok???? It would be sent up the chain and they promised someone would get back to me???? This has been a year and no one.... I'm done with these CROOKS. I won't be using them anymore.

Do not send payment via Western Union. Very bad customer services and very bad payment transfer system! Payment sending date 22/May/2020. Today is 25th May and still not deposit payment in my Acc! 4 days and payment still in progress! Be aware! Scam western union. Do not send payment to this company!

I send the through my debit bank account online to you, the money has been hold, I don't know why? I cancelled the transaction same day after 7/8 hours but I did not get the money back yet, I complained 2 times over phone. After waiting one and a half hours and 2 times online through e-mail, they took my ID, I requested them you will refund the money to my debit account not to me by cash, the way I gave you, you will give back same way, it is easy, I am waiting till now. It is on Sunday May 24, no news at all.

I had visited WesternUnion recently as I-am a registered member and have use their service over the years and found that it was a good service at that time. Recently I wanted to send money abroad but was asked, "Do I know the person?" I said No with honesty but I replied that I have known this person over 2 years and made communication including Skype.Then I was told, "You cannot send money," unless I have known the person In person or face to face. Reason for this outcome was based on being told about money laundering and scams as I’m well aware of this.

Creates problems even the given information is clear, Poor customer service. Save yourself and try to find other resources to send your money to your love ones. Otherwise they will never get it and you have to keep asking for your own money.

After initiating the fund transfer on 9th of May, WU pulled money from my bank account immediately. After 5 days they put the transfer on hold. After 10 days they send me an email asking for 3 things: Sender's front & back of valid ID, address and city born. Question is why do they need this information 10 days after pulling money from my account? Also, asking this information is downright dishonest because they have my address in the registration of my account with them. If valid ID is required, that should have been requested at the time of registration. Extremely dishonest people. AVOID them like the plague. Worse than COVID-19.

I drove around to 3 different machines and none of them worked. Customer service are terrible. They was no help at all. What is someone suppose to do, drive around to six machines to find one that works?

Was trying to send money and was giving code ** and asked to call WU office. I called and they ask me to email. I did and a week later the answer was they have the right to refuse service to anyone???? So I'm using bank transfer now. More safe and respectful. Bad company to do business with. Hopefully they will go out of business soon.

Have the worst experience with Western Union today. Was trying to send money to Russia. Somehow my transaction was put on hold. Spent over 2 hr over the phone. Went through more than 5 different agents. Nobody could help. What a waste of time. I did use Western Union multiple times before without any problem. I don’t know why they decided to give me hard time today.

My wife is in the Philippines. We are in the process of bringing her over to the US. It could be about a year. We were engaged for 2 years. She was working in Saudi Arabia as the salary she could earn there was far better than she could find In the Philippines. Her being in Saudi wasn't going to work as the strict laws there made it impossible to visit her. So we decided she would go home. She supports her mother and father by herself, despite being 1 of 5 children. We, also adopted her niece. So it became necessary to send her a monthly allowance as the job she ended up getting once back paid a salary of about $170/mo. For 2 years we used MoneyGram, because she was familiar with it, and there was an agent close to her house in Bulacan.

After taking some initial information I was asked for my email address. I said I’d like my receipt to be sent to my home address. I was then told I still needed an email address. I was sure that couldn’t be the case as I’ve made many transactions before and was given options. When I asked for a supervisor who identified themselves as Carla **, she confirms what the rep told be. She could not tell me where I could find that rule, just that it was the rule. I think this is not true and if so it discriminates against a whole group of people who don’t use the internet. I plan to file a complaint starting with Consumer Affairs.

Service is horrible, I sent money on May 7 and was given a number to give to recipient. Recipient went 3 days in a row to try to pick up money, recipient called me on 3rd day to say there is a issue. I called Western Union, they said it's being reviewed, this is May 10. No one called emailed me to say they have an issue. I called them yesterday and they said they need more personal info like my drivers license etc??

Updated on 05/12/2020: I have been sending money to Mexico for 11 months, on the 1st every month. It's my disability check and it is extremely important to support my family. Western Union canceled my transaction on the 1st and I was told not to worry, it would be refunded after 7 business days, which would be the 12th today. I've been chatting with customer service since they opened and all they will say is it will be refunded, but now they are unable to give me a date. I am enclosing pictures of the chat so you can see for yourself. DO NOT USE THIS COMPANY TO SEND MONEY TO MEXICO.

Be careful when you use this website to send money to Mexico. The website states that the Delivery time from money transferred from USA Bank to Mexico Bank is about 0-1 Days. I used it for the 1st time to send money urgently which had to get there no later than 2 days. I sent money, they withdrew money from my account seconds after I sent money and 2 days later no money in other bank.

I have created an account with all my details and correct information. At this moment of financial crisis it’s my duty to support those in need financially like my charitable organizations. I called customer service and they told me to register and do that procedure. It keeps declining. I called again. Now they mention I need email them. Almost 5 emails back and forth still they are telling me they will look into it. It’s disappointing and not trustworthy company when it’s time to get support. I have been sending money through PayPal and Western Union, but never encountered such issue with PayPal. I strongly recommend people to be careful who they trust to send money through considering Western Union is not very keen in resolving your issue and will make you waste your time in emailing back and forth.

Terrible customer service. They actually charge you to hold your money! You have to jump through hoops just to get the money transferred. I will never use them again. I will stick to Paypal! I would advise you to do the same. I must have spent a total of two hours on the phone with t

I wired money and the money was not able to be picked up, they didn't give an explanation. When I contacted customer service for a refund they are saying that they will contact me back in 24 hours. It is very hard to get customer support or service, I previously bought a money order and was not able to get a refund. Again they make it very hard to get customer support.

Used WU for years w/ no issue. Virus hits and I needed to send more money to families I help, & they blocked my account. So much personal information demanded that they shouldn’t need and still denied.

DO NOT SEND MONEY THROUGH THIS COMPANY!!! Has been nothing but stress, anxiety attack and a migraine headache. Money sent was never received. Opened up numerous of cases for 2 months. Still nothing! RUN.

I can't believe this company has the nerve to place simple transaction on hold for review even with all the evidence to support the transaction is of the stimulus check being sent to my wife in Mexico so that I may have access to that money since I am currently stuck in Mexico because of the coronavirus quarantine. The money was transferred through the mobile app. I've been using their service for over 4 years to send money to my wife and daughter in Mexico and just because the recent transaction where larger than normal due to sending my tax return and the coronavirus stimulus check they flagged it for review and had not notified us of such review the first days having us run around the whole city trying to find for three days straight a location to collect the money.

On April 1, 2020 I sent money internationally to a person who needed to get tested for Coronavirus. The person was unable to retrieve the funds, and today the company DENIED my request to change the receiver name!! I spoke to a customer service rep, and then asked to speak with a supervisor. I was informed by both individuals that the “system” was denying the name change of the money transfer to another person. I asked for their help given the reason for the transfer, but was told that there was nothing the company could do. My option was to cancel the transfer, and now wait 7 days for the reimbursement!! People who are sick don’t 7 days to wait!! I’m very disappointed at this company for how they are handling emergency requests like these. Shame on them!

They cancelled my transaction twice with no reason or explanation. Wasted time communicating with them via phone and chat on their web site. Customer service was not helpful at all. Don't recommend that company.

The wait time is horrible and trying to get anyone to help you that speaks fluent English is not happening. If you have a problem with a transaction they send you to several locations when Western Union could process a refund themselves. Would not recommend to anyone.

Western Union has and continues to be one of the best providers giving me the option to transfer cash when it is most needed. My family and I are so fortunate to have this service available to us. Thank you again and keep up the great work!!! Sebastian **.

They stole my money! I was sent emergency funds for my grandfather's medicine, I went to pick up the funds and was told my code is invalid, I then received a message saying that the money has been picked up, I went back to the store and was told that it is a system error and need to call Western Union, I call western union and was told to go back to the store and file a complaint. Neither side will help and I file a complaint but have to wait 21 days for an investigation. This is complete **. And I know it's western union's fault because the same thing happened to other people at the store.

Lost my money for two weeks. Due to the virus, some WU were closed to picking up money, open only to send. After going to three that refused to dispense money, I called, and was told to go to a fourth, that the Rep had checked and they were still dispensing money. Of course they were not, and had not been for a week. I called again the next day. After getting another run around, I was told I could get it online into a debit card. I hung up and tried. It did not have that capability. No Walgreens are paying out, leaving other stores that are not doing it right now. DO NOT USE THEM!! They kept me on hold for 30 minutes each time, and did not help me, and acted like they were surprised I had a problem, when I know many many people have the same issue.

I have used Western Union to transfer money to Mexico for around 4 yrs. In my recent transaction, my receiver could not get the money and when I would call customer service I kept getting the run around about different situations, they kept saying it was my bank's fault. I finally got a straight answer that my receiver had to provide a LOT of private information such as paycheck stub to pick up the money I am sending. No one could give me a straight answer as to why they needed such information. Let's just say I was floored by the whole situation. I won't be using them anymore.

When I send money, it puts the transfer "in review" and sends a message that it will not take longer than 30 minutes. It does take longer than 30 minutes, and honestly, what should be almost instant is taking far too long these days. I will be using PayPal in the future, when they say instant, they mean instant.

During COVID-19, we saw that Western Union (WU) had an on-line money transfer service, so I registered to send some money to my niece in the Philippines. After completing the registration, I sent USD500 with my debit card. Cost of transfer from debit USD7.00. A competitive price. When I clicked SEND, WU's website populated the tracking document, which has the tracking number, and delivery date. The delivery date was 7 days from the date I hit the SEND tile. Another notification popped up on the screen saying that the sender was not yet verified (although WU had tested by debit card, and my bank had approved them). The WU pop-up said it could take up to 30 minutes before I (the sender) could be verified.

I was trying to send money to family members for an emergency. I have used WU onlone for years with mixed results. I go on line and try to send money. On the confirmation page I get an error saying my payment method did not work...not was declined, but "did not work" and to make the transfer at a WU location. I am in Thailand and they are closed. I called the bank, no problems with the card or balance. I tried 2 phone, 2 laptops, 2 different browsers and even a VPN. I call WU and spoke with a Indian lady that told me I should try another device. I told her everything I did and needed to see if she could help me send the money over phone. She said only if I was in the US sending to the US. She said she did not what was wrong and I should go to a local WU shop. I explained they are closed. She said to wait and try again later....that's it...try later. Two days now and no help or answers.

Western Union staff in Panganiban Branch in Naga City, Camarines Sur, Philippines is using her smartphone while customers are waiting. Second, their staff are not familiar enough in Western Union products. Third, they are rude.

Horrible experience with Western Union. I was able to make my first transfer to India. After the first transfer, I am not able to perform any more transfers. All transfers denied at the review page. Called support, sent mails. Every time they say they have escalated and I will get a response. But nothing yet. I am still sending follow up mails. I believe WU has an unnecessary hype. There are other providers whose customer support is far better. Since WU was having issues, I tried Remitly, Instagram. Apart from WU you have many other good providers. Not sure why people say WU is better. I dont see a single reason. Pathetic and slow service. 1 star is also more.

First time I used Western Union. I can't believe this, my fiance was told he needs another account number or something to pick up the money and was declined! I called them to try and change the first name so someone else can pick it up, 1st guy was super nice and 2nd time I call when it didn't work the representative tells me the money has been picked up and I tell him no, he says he will call back. I wait for 30 minutes. No callback! So I called them back. The last person doesn't understand that I wanna change the first name and I ask her why my fiance can't pick up the money! She keeps saying things I don't understand and no listening at all! Finally I tell her that this is my 3rd call. No one is helping me. She just says ok cause she doesn't understand! So I cancel the order. Now she says the money will come back in 5 to 7 business days!! Great! I am never using you guys ever again! Such a hassle to get your own damn money!!

Western Union is the worst company to work with. Their people cant speak English, Spanish, Italian. Their training of workers is so bad and their system so impossible to use. They make lots of mistake and must pay their Indian South American workers 50 cent an hour. They waste your time and hang up on you, this company was better off when they had stage coaches.

I canceled a money transfer (initiated using a debit card). Even though my money went out of my account immediately, W.U. said it will take 7 business days to refund my money! 1 hour a 2 phone calls later, I got nowhere (including 20 minutes on hold with no one picking up). They even tried to tell me that it is my bank's fault that it takes so long (?). So the person I tried to send the money to AND I do not have the money...Western Union has it for the next 7 business days. I will Never use them again!

Tried sending money to a friend in need. Western Union blocked my transfer and told me it was fraud AFTER I answered all the questions they asked. I would never use this company. This place is trash!!! I recommend finding another option like Money Gram!!

This is what was sent to WU by me.. Although WU had no trouble taking the money from my bank account and confirming that the money was available for pick up... you refused to let my wife have the money telling her that too much money had been given to her over a period of time and they would not give to her the money that had already been taken from my account. We live paycheck to paycheck and this was my entire paycheck $400. Over the past 2 years I have sent a total of $3800 only when absolutely necessary for urgent funds needed for food or bills. I have no savings or other funds to live off of for the next 3 to 5 business days awaiting the return of my $400.

Western Union essentially stole money from my family. I say it is a theft because I paid money and received neither a product or service, nor and customer support from the company. Let me explain. Western Union will also be able to see all my case details under Case ID **. Which has apparently been resolved to THEIR satisfaction.

I was instructed to pay my mortgage to Specialize Loan Servicing through Western Union. Recently I was told that I have 14 payments missing. I requested a report of monies paid from 2016 to present. I received a report from August 2017 to part of 2019. In addition I received notices stating that monies was not collected. I ignored and destroyed them because I did not send money to anyone. I did keep the last 3 to look into, only to find out it was money not collected by my mortgage company. Almost all my receipts from WU have faded. I sent in two additional request for information to WU and have not heard back from them. If you pay your Bills through WU, please photo copy them, because 5 years later you may be told you did not pay your bill.

I been a customer of Western Union since some time. Since past 1-2 years I do not use it because they cancel your transaction after 5 minutes and will hold the money for 7 business days. They will not answer your questions properly... They put all the blame on the recipient's bank. This is how they make money... Stay away from Western Union money transfer.

Invested in bitcoin by the company promised that profits will be remitted by Western Union. Western Union services was abused by a third party but Western Union is not serious to help me and help their company while their image was tarnished and damages done.

Was trading to send a couple bucks many times from my pers debit account to same people like before and get declined for some ** reason, is better to use Moneygram service, This idiots just trying to keep themself busy.

I used at their first time Western Union online, I thought was easy transfer from my bank account in Miami to another bank account in Colombia but was terrible, I did it on Sunday and next day I got an email saying was an incomplete information from the bank in Colombia. I called western union trying to resolve the problem and they told me, "Do not worry. The problem has been resolved and you are gonna get your money to your bank in Colombia on Thursday'" and guess what? I got an email saying that my money was refunded to my bank in Miami and it takes 3 to 5 business day because there was not enough info from the bank in Colombia, sooo they lied to me and I needed my money that Thursday. They hurt to me and now I have to stay longer in Colombia because It was for an urgent surgery, this service online is so bad I do not recomended to anybody.

Someone sent me money with Western Union using my first and last name. My ID has my first and last name, and a middle initial. Western Union refused to release the money because my ID had a middle initial that was not in the western union document. I asked the sender to reverse the transfer. He told me western union made the process impossible to complete. To make matters worse, I was dealing with a customer service individual in India who seemed to be determined to be rude and make it as difficult as possible to get the money out. To this day, I have never received the money from western union. Talk about crooks!

I sent money to my sister because she needed it right away. She drove miles to get to the nearest WU. Then WU hold the fund because my sister is claiming it. She had to wait hours there until I was able to make the call WU requested. Why do I need to call to release the funds? Why ask unnecessary questions like whats the money for, how often do we communicate and in what form. Create a 2factor authentication or send us a code when someone is claiming the funds so we can inform the receiver. Needing to call WU department to verify the transaction is a waste of time. Do not force the customer to call your department just because the receiver of the funds is claiming the money.

Never ever use this, please it's advise to keep you safe. It's been 20 days almost I transfer but they didn't return my money back. I ever seen worst customer service as ever. The supervisors also keep say same thing. I feel it's worst. Please don't use it.

I had been sending my homeless friend that I graduated with money the past two months around the 20th. The third month comes around (January 2020) and they won't send the money to him which was only $20 this time due to insecurity issues. I call them up and answer all the questions about myself. They decline it then and there then tell me to go to store to do it myself. I live in the middle of nowhere with the nearest store that does Western Union over 1 hour away. The drive alone would cost me more than $20. Never using them again. One of the worst companies I've ever dealt with.

I sent 1500 dollars to Argentina and the receiver was hospitalized so I canceled the transaction and asked a refund. They said 7 working days but we are 15 working days and never received the refund, shame.

After completing the transfers, I was directed to speak with customer service. I called the number provided only to be informed that my transactions were going to be refunded due to possible fraud. I assured the representative that I am in contact with the recipients, and familiar with the projects being funded, & distributing funds which have been earmarked for the projects. Despite my reassurances, the person determined that the funds should be refunded to me!

I just call to check why the money didn’t get to the person in the store. They transfer me from one agent to another 4 time. And to repeat the information again and again. It was very hard to understand anything from what they talking. In the end I spoked with supervisor that was even worst.. The call was disconnected. No one calls back! If you can use Venmo/CashApp/bank transfer for your health don’t use them!

For years I’ve been sending small amounts of money ($100-200) to 4 or 5 of my relatives and close friends in Europe, mostly around Christmas and Easter. I use old-fashioned method – send money from sites in grocery stores. Usually I send to 3-4 people at a time. About 3 years ago I started constantly having trouble and aggravation doing this. After I send money to a couple of the same, as usual, people (about $200-300 total, you never know) the system doesn’t accept any more because I “exceeded the compliance limit”. What limit? Nobody knows -- neither agents in the store (who are perplexed and often try to help), nor the customer service on the phone!

You'd think WU would use 2 factor authentication or have some sort of personal information for scammers that send themselves $, but they don't! We had some Ukrainian steal money from our account that was able to change passwords and receive money all within 10 mins. Calling WU Fraud Department will do nothing, they will eventually just ask you to report to your "local police". Terrible company without modern security features on their website. STAY AWAY.

This is the second time I used this company, and by now I would've thought things have gotten better, but boy was I wrong. Same horrible service. Tried to send money to my father for the holidays but it never made it. They were quick to take the money out of my account without telling me more information was needed before sending. After sending them the proper information play again requested more information that was irrelevant for the sending of the money. I cancel the transaction and three weeks later I still have not received my funds. Western Union is the worst company outdoor for sending money to people. Save yourself the aggravation and Time and use someone else that's more reliable.

I tried to send funds to my Grandson who is visiting in TX from MN. He is a high school student and has a state issued photo ID but no driver's license. He was unable to get the funds because none of the stations he tried would accept the ID. I called WU and customer service said they couldn't help. Only solution they offered was to cancel the transfer and refund the cash. Unfortunately I am out the fees. It would seem that they would have a method to help verify a transaction especially when the sender calls. I would not recommend using WU.

I have canceled my Money transfer on Dec 9, 2019, but they have deducted the money from my bank account and asked to wait for 7 business days. I have called them on the 7th business day but they gave me vague reasons such as to check with my bank and they will not escalate it until I complete 7 business days. After 7 business days, they transferred my call to various teams and told they had to escalate it to a different team and asked me to wait for another 7 business days just for a response, I don't understand what kind of a company is this that they have to wait 7 business days just for a response. It's been close to 3 weeks now and I am not sure when will I get my money back. The customer representatives are not well trained and don't have enough knowledge. I hope I get my money back and this will be the last time I work with WU. Worst company ever.

I decided to send money via WU because is a well known company. Don't fall for it! It takes forever for your money to get to its destination. Every time you call them to ask for a status, you get a different answer for each attendant, so they are making that up. They say that our bank is holding the money, and when I call the bank, they said it was paid days ago, and they have nothing to do with it. The supervisor don't give a crap about what's going on or about the fact that you received a lot of false answers. Be aware! If you need someone to help you get answers there, don't count on it, you will be on your own.

Western Union (WU) has some real problems in making money transfers safe and efficient. I had an emergency situation because my grandmother had passed away at 99 years young, and I needed to travel from California to Georgia to help with burial and funeral preparations. So since I had just paid my mortgage, I didn't have the kind of money needed for a flight with my family to Georgia. My aunt attempted to send me money, and even though it was over $2,000, that is no excuse for poor customer service in an emergency situation.

My husband did a money transfer through Western Union, they cancelled the transaction with no explanation. They told us we would get our refund within 5 to 7 business days. Nothing. We had left several messages on their Facebook page and just got completely ignored, so had to call them. They said the refund would be there within 24 to 48 hours. We then checked the comments on their Facebook page and couldn't believe what I was reading. They are suppose to be a reputable company and from what I read, it's looks like they are just blatantly ripping off their customers. Every time we call they continue to tell us absolute lies, saying the money is in our bank account. They won't put us onto a manager. We just can't seem to get anywhere with them. So what can we do? Is there any way to get our money back? We have no idea what to do.

Was having trouble but got Josh & he resolved my issue be fine. Josh from customer service helped my son have a great Christmas, how do you Express thanks for that? If I owned a financial institution, I would want to clone employees like Josh. Hands down, no joke, Thank you Josh.

I did a money transfer with Western Union of $339 and Western Union cancelled my transaction and said that they refunded my money. 7 days later, no refund. I call western union and they said they sent a notice to my bank to cancel the payment and how western union never received any money. I called my bank and they said western union never sent in a notice and that I was charged. I filed a dispute with western union and was informed that it would be resolved in 24-48 hrs. I called 24 hours later and was told that they escalated my refund and it will be resolved in 24 hours that stay close to my phone and someone will call me. 24 hours later and no call. I call again and was put on 15 minute hold then told that my case is pending. I asked to speak to a manager and waited another 15 minutes and no response. These guys are crooks. Be aware.

Western Union has had my money (several thousand $$) which was supposed to be sent to a business bank, instead they sent it to be "picked up". They issued a new tracking number to me and told me I could go to "ANY" WU location. I live in a small town area and there are NO convenient stores, grocery stores, etc. that could cash out that amount. I called WU and they gave me an address of a WU agent. I drove 30 minutes to the location which is now vacant. I started calling every location Google Maps could find and found ONE agent who could cash out the amount but their WU machine has been "down" for 3 weeks. I finally found a bank that is a WU agent and set up everything to get the money (at least a month has passed now and my payment to the business still has not been sent).

I have tried to send money to India through Western Union by using my bank account which said 0-5 days to complete my transaction. I have got a confirmation email saying "Your money transfer's complete. The money will be available in ** bank account by **/**/2019." But still money is not in the account by that date. When I have contacted customer care they were transfer is pending due to there is some document which I need to fill and send it to them. Which was never informed to me either through email or when I see the status on the APP. All it says is my transfer is incomplete. There is no reason why it's incomplete. There are lot of gaps in their mobile app, website and the customer care. All of their information is misguiding. All they do is confuse when you try to call them. NEVER EVER USE IT. THERE ARE LOT OF GOOD REMIT OPTIONS OUT THERE IN THE MARKET. JUST GOOGLE FOR THEM.

Be careful with these guys, they impose high transaction fees without refunds. Customer support is lacking too (it took them 2 weeks to respond). Then I received some template emails without real customer support. By then my deposit was processed.

The $ was there and ready for pickup but when it came to pay out it would error. They gave us excuse after excuse. It's been almost 24 hrs and my sender is just getting a refund. And going to MoneyGram. Never ever again will we use Western Union.

They would not allow me to send money to my own wife while she was taking care of her father in Thailand. They would let her send money to her family when she is in America with me. When I called customer service about it the agent actually said, "We don't think you know the person you are sending money to and that it is fraud." They refused any proof I offered to send them. So because it was an emergency to get her father to the hospital and get him medicine my bank helped me out greatly. But Western Union customer service is nothing but rude and useless. They refused to even delete my account with them. I will never do any business with them ever.

I checked the Transfer # on the App and went to to pick up just $500 dollars and the money was blocked, supposedly because and I entered the transfer number wrong (How come, I was talking to a representative!!??). He had me to call the sender and ask her to unblocked. Well, After she did so, the money still block. Talked to a supervisor, he advised me to go to a different location and what? The other 2 locations I went to, couldn't dispatch more than $300. :( Had to wait till next day to pick it up. They money in far away Walmart. First and last time.

This will definitely be the last time I use Western union unless I have no other options on earth. Almost every time I send money, my transfer is delayed because some moron at western union decides people are too stupid to send money without intervention. It is none of western union's business who I send money to, their relation to me, or reason why the money is being sent. This is my business. Western Union's business is to transfer the money. Sending $10000.00 to Russia, sure. $100 in state... no. Only a moron would think this is true. You need to fix your broken system.

This is a horrible organization. RUN. They are savages. They are not there to support. They blocked all my transactions all because I only used their service once. Find another vendor, tell all your Facebook friends never to go back to them again. They will make you show your marriage licences, pay stubs, birth certificate, just to prove who you are. This is torture. It's not worth it everybody.

From my experiences so far, I find the service to be reliable, for the most part. I send some money to my spouse once a month usually (USA to West Africa), and I like it how my spouse can receive the money in minutes. However, I find the points and rewards system to be a joke, the rewards are so meager... You end up sending A LOT of money and accumulating TOO LITTLE points. Completely ridiculous in my opinion!

Hello All! I am staying in Vietnam and already sick of so much ** here then had WU agents in Tay Ninh Vietnam add poop to my frustration. Went to lots of bank brands carrying the WU agent signboards to receive my money sent on behalf of me by family. MB Bank teller issued the wrong cash figure which was lesser than amount I supposed to receive so I refused to take the amount, of course anyone would've done the same. Wasted over an hour to receive call from the same teller saying she agree to issue me the correct amount (WTF!! Of course she should issue correct amount as that's my money). After I sought help from WU Singapore hotline. Added foulplay by not providing the money issuance slip when I took my money and left.

I used Western Union money transfer for the third time. The first time the transfer was fast. 2 business days. The next time is when my problems started. The transfer said 0 to 6 business days, it took 8 days. I was told the transfer was delayed and hence it took 8 days. I was hoping the problem was a one time thing so I tried again. This time again it said transfer would be 0 to 6 business days. That day was on my transition and stated November 8th. Today is November 8th. The money hasn't arrived. The support agent told me it would be 0 to 7 business days and it would by in the account on Monday.

I make a transfer through online service to my brother. This is the third time I make transfer but the transfer is delay. I spoke to your customer service. They told me the send the id of your brother and spoke to me after one hour. I do that. She told, "It is ok. Tell your brother to go and receive the money." He went again for second time and receive nothing again for second time. I have sent email again. They told me that, "sorry there are delay in translation (they are delaying and postponing even though that I explained to them through conversation and email this money is important because it's installment and I will pay interest). But they are careless. Now this morning continue in their lies and told me that money refund without my permission?!!! Please first I want to transfer money ASAP. Second i will pay the installment with interest after I pay I will send the receipt for interest to ask you to pay it back to me because all of due to your liar staff problem.

It is a disgust I have sent it via WU. It is been 6 full Business days now and the Western Union Mobile App. All they say is, "We're verifying the details of the money transfer as a part of our standard process" and No action was taken until today after I contacted for the status of my transfer, I am not sure how long would it take for anyone to process the verification. All I can say is they were lazy enough in verifying the identification. I have no idea how long it will take to process the $6K payment. Honestly, they kept me on hold for 45 mins on the call when contacted customer Service to connect to a manager. If I would have had a chance to give 0 stars, please do that. #IHateWesternUnion, #DoNotTransferUsingWU

Last evening I sent money to my father-in-law for him and my mother-in-law to go to the doctor today. I have sent through Western Union several times before and have set up my account to receive an alert when the money has been picked up. My husband called me today and said my father in law tried to pick up the money but they told him it was unavailable. I immediately called Western Union and asked why he was unable to pick up the money and was told the money had been picked up already. I asked the company why I did not receive the alert like I always have in the past. They could not explain and said it was a computer malfunction.

The first time I sent 500 dollars to my friend right he was in trouble so I sent the money only to have it refunded because of his name which is ** but he's american. Sent 1000 to my family and the same thing happened. I'm so confused. I own a business. Why can't I send money to them while I'm away. What's the problem... I asked to talk to a manager but he said the same thing talking about verification when I supplied him with all the details. But that's ok. Not ever doing business with them. Companies like Cash App will run them through the ground.

My tenant sends money orders through the mail to pay his rent. Never received via mail. Found out money orders were cashed. Customer service is horrible to deal with. Must pay for a copy of cashed item. Then pay again. Not helpful at all. Process will take probably 90 plus days and may not even be covered. People who can't afford to pay and wait for this service would be out of luck. They are exploiting people who need help. Don't patronize. Should provide better services or not be allowed to provide service.

Western Union may be ok for small transfers, but I would avoid using this service for business purposes. If you send a large amount or you send multiple transactions to the same person, you end up having to talk to a ton of people, give them a ton of information, waste a ton of time, and when all is said and done, your receiver may not actually be able to get the money. What's worse is once your transaction gets cancelled, it's a huge pain to get the money back out. Their customer service is horrible and they have horrible organization. If they tell you they will call you back about an issue you told them about, don't bet on it. Their track record for me is that only about 1 out of every 5 times will they actually call you back. Usually you have to pester them again and when you do half the time they won't have any record or remembrance of what happened the last time, so you'll have to start over from scratch.

I had a horrible experience with this company. Through my secure bank account, I tried to send money via Western Union as they have a partnership together. My transaction was pending so I called as Western wanted to confirm the information. I had to call them and give all my information. Once this was done, they declined my transaction and mentioned they were not allowed to disclose why it was declined. They invited me to use another way/company or start a new demand. And, to top it off, they would only reimburse my money in 5-7 days. I tried a second time with a new transaction, the same story. Declined transfer and after arguing with them I now had to go to a branch to claim my money. Completely dissatisfied with this company.

I was sending 200$ to Pakistan. The receiver name was flagged so I told them to cancel the transaction and give my money back. Now they asked the receiver's ID card copy which I don't have it beside that I gave them all the information I had about receiver but still don't want to refund me. Just can't believe the way this company works, it is my money. They suppose to ask for my information to make the refund but instead they're asking about receiver's info... This is scam. Be very careful before using WESTERN UNION. I WILL NOT RECOMMEND IT AL ALL.

So my wife and I are building a house in the Philippines, and regrettably Western Union seems to be the best exchange rate that I can move money from my bank in the US to my wife's here locally. My problem, is EVERY SINGLE TIME I send money I get flagged (1-2K USD per transaction) to call Western Union and verify... Well just verify my receipt money and so they can hear my pleasant voice I guess. I have requested six times already to allow money transfers from myself to my wife whom is with me here automatically, however every time, I just get the same canned response from the customer service drone and then suspiciously disconnected when I ask for a supervisor.

It is been 3 full Business days now and the Western Union web site https://www.westernunion.com says the following: In progress. We're verifying the details of the money transfer as a part of our standard process. No action is required. I have no idea how long it will take to process the 500$ payment.

I have never used Western Union before but today I wanted to send some money to a friend of mine in Ohio. After I put all the information in I was grilled about how I knew him, how long, why I wanted to send it and it goes on and on. After a little bit they decided they would not send it. I couldn't believe it! I guess I failed the test! I thought this company was in business to transfer money. This was one of the most awful experiences I've had! How they stay in business is a mystery to me!

My family sent $1,100 to Liberia to address a time-sensitive urgent issue. After waiting one week we learned the transaction was cancelled. The company refused to give a reason and told us to wait one additional week for a refund. We had no choice but to wait. Much to our dismay on the second week we were told the funds would be returned in 11 days! Meaning our money has been stuck in their system for approaching one month with no explanation. The delay has created a tremendous hardship. We will NEVER use Western Union again, and encourage others to find an alternative, but never trust your hard-earned money to Western Union. For most average families $1,100 is a lot of money.

WU has been a disaster from the beginning. They won't indicate where and what amount you can pick up. You have to call the location to figure it out for yourself. Once you get there they had my payment on hold, the agent had to call them to clear this up, they couldn't clear it up. I was instructed by the agent to call WU myself and after a 1 hr ordeal the payment was finally available. They are a complete disaster.don't waste your time. There are plenty of other online options that work. Western union is useless.

My family send me 2900 USA from South America to US. I went to 5 different location and all of them told me that they did not pay that kind of money. I called WU and they gave me 3 address. Two of them I already visited. I went to the last one and you got it, they said NOPE. I called again and explained the issue. They gave me others address and finally one location paid me. I went to 7 different locations, my English is not good enough to explain my feeling again this joke company. They play with people time. Hope something better come out but this one is gone forever.

Too bad there is not a negative rating. BUYER BEWARE!!! I bought $3600 worth of money orders to cure a foreclosure. The mortgage company did not accept the payment and returned the money orders. I returned the original money orders AND receipts to Western Union, Englewood, CO for a refund and have been getting the runaround for over 2 months. Now they are asking me to fill out a whole new set of paperwork and and wait up to 2 more months for a refund because they have "no record of receiving the money orders".

This company charges you the highest rates to send money. They tell you this is how much is costing you to send money but on the other end the get less than you paid for. When you complain they tell you the rates changed from the time you send the money till the time the other side received it. Even though the receipt they provide us with clearly indicates the exact amount of money the other side will receives. Yet when the other side went to pick up the money they have short changed them. I will NEVER use Western Union ever again. I don’t recommend them to anyone anymore.

Very poor service provided! I spoke with 4 people on how they could provide me a copy of my 4 past transactions to them because I will use for the application of my parent's visa. It was an urgent request. They sent me forms twice which require me to do a registration. I did the registration 10x but it didn’t let me in. The 3rd person told me that he could see all my transactions from Western Union but he transferred me to another department regarding on the problem of my registration. This is the 4th who couldn’t tell me what exactly what I have to do to get my request.

I am trying to finish one transaction from 2 days. I have finished all the steps. In the very last it is asking me to upload my proof of document. I tried to upload but it is failing. To get help from customer service, I have called them like 6 times but no one gave me a proper response. I have been using Western Union from last 3 years but I never faced this kind of experience. Previously I used to say my friends use Western Union but from now I say don't use Western Union. Use any other service.

I have never hated one single nasty corporation more than I do Western Union. If I could give them negative stars I would. How dare you all not protect people. You let people be scammed, ruin lives and DO NOTHING TO FIX IT!!!! You charge people ridiculous amounts to send money. Your employees are clueless especially those on the so called customer service phones and fraud department is a joke. The way you do business it should be 100% illegal.

Western Union agreed I was a victim of identity theft. When I filed a claim they said the money was picked up. So they don’t care what happens as long as the transaction was complete. I filed with my bank and Western Union filed a rebuttal so now I will lose my bank account. Way to take care of things.

Western Union has robbed me of $114.99 that I will probably never get back. All because they have the wrong address and phone number for me. On or about August 24, 2019 I went online at the Western Union website and signed into my account (that has the correct address and phone number) and I tried to send money to someone in Elmira New York. The transaction said “pending” and after three hours of pending I called customer service. The person I talked to could not speak English and I could not understand what the problem was. She wanted me to send a copy of my ID somewhere I could not understand. I have used Western Union before and never had a request for a copy of my ID, so I told her to cancel the transaction. A week went by and I noticed in my bank account that Western Union had removed $115 anyway.

This will be the second time I filed a complaint for this company. The first one was unwelcoming and not warm frontliner and now I am filing a complaint against their system. Been doing transactions with Western Union for more than 2 years. So sad that the system seems to be downgrading instead of upgrading. Disappointed how your system works now. It will be the third time this matter happened.

I would never suggest anyone using their service unless you don't care when your half earned money gets to your beloved ones. Their agent from call centre made a wrong decision and made me cancel my transfer and quote that the money will be refunded within 7 working days. I needed to transfer money urgently but they didn't care. Their manager even admitted if they ** up customers have to bear with it. It more than 2 weeks but my money hasn't been refunded yet. If I call them they promise me call back which never happens. I made a written complaint and they didn't even uphold my complaint or do anything about it. They are all about themselves not for customer.

The worst website I've ever seen. The worst customer support I've ever seen. Do they have any quality assurance at all? I doubt it. Example: I can't send money for the last 2 days: "Something wrong with your bank account" message. What account? Sender's one? Receiver's one? I tried several receivers - the same message. I used all of those accounts multiple times before. The previous time I tried to send money they did not like the receiver's address. No reason was given, just "something wrong". Customer support - useless. Guess what: I had to write city name instead of street name. Why? Nobody knows. And the usual thing with WU: you push "continue" button - nothing happens. Customer support - useless, no reply.

I made 2 attempts to use the Western Union money transfer service...both were miserable failures in Western Union competence. The small transfer amount of $75 usd to Jamaica was was, personal information was provided. I received confirmation and both times, the MTCN with indicating the transaction was approved and that the money is ready for the receiver to pick up. Receiver went to WU, govt ID, MTCN number and the amount in hand. WU Jamaica told them it is on hold and sender needs to call WU. I called, spoke to someone in Philippines who said that, again, the transaction will be cancelled but would not give any explanation why...just to try it again, I might have better luck. WTF!!!! Is this a casino or a money transfer business?!?!

I made a transfer at about 5 hrs ago and my transaction was pending for a 2 hrs review. I waited patiently for 5 hours and still haven't heard or received a confirmation email that all went through. I then called customer service to get an update and the lady who answered with a heavy accent said it's in progress for review for 2 hours. She then transferred me and 5 mins later she came back and said everything went through and the recipient should now be able to receive the money. I kindly asked why every time I make a transfer my transactions always goes into a 2 hr pending for review. She said it's because I am a different sender and it depends on the receiver and the amount I'm sending, but this doesn't answer why why my transfers "always" no matter where I send it to either it's a small or big amount it always goes to a 2 hour review.

I recently sent some money to relatives overseas and used a debit card for the money transfer. Unknown to me, they gave me a very low exchange rate and my relatives received a lot less money than they would if I had decided to go to a nearby Western Union office. I could not believe that the exchange rates on their app changes with the payment method and they don’t give you this information upfront. So they not only make money on the fees but also on the exchange rate. I contacted the customer support number on my receipt and no one would pick up about my issue. I tried 10 times before I found a different number and contacted them about their unethical practices.

On August 30th, I went on to Western Union's (WU) website to send money to Canada. The website states that by using a debit card, money will arrive in my recipient's bank account in Canada within minutes. ABSOLUTELY FALSE! I tried multiple times to send money on their website and they had some sort of technical issues. I called Western Union customer service and spoke with Aya who apologized for their technical issues. Aya gave me a 50% off coupon for my transaction (Seriously $1.50 off). I then downloaded their WU app on my iPhone and completed the transfer to Canada with my debit card -- again -- which their website says takes minutes. ABSOLUTELY FALSE!--

I have used Western Union for decades then suddenly one year they blocked my international transfer. No explanation was given. So I had to find another means to sending money. Both MoneyGram and World Remit offer excellent service. Someone had to send me money this year (2019) through Western Union. Since my last attempted transfer was as a sender, I thought that I could receive the money from a family member. I found out that I was also blocked as a receiver so my family also had to use MoneyGram. From now on I will tell everyone of my very bad experience with Western Union and I will never ever attempt to use it again.

I used WU online service and it was very stressful. It took 5 weeks for my money to be refunded following numerous calls and emails! Upon completion of money transfer, I received an email requesting further details of the recipient. This was more than the basic of bank details and name. They requested the recipient's personal details, such as a copy of passport/country ID card, D.O.B, occupation and work address, country of birth, home address, relationship to myself, etc. Basically, WU requested enough information to commit identity fraud, and a clear GDPR breach. I won't be using their service again!

I sent 250.00 US dollars to Canada Aug 23, 2019. The recipient should have collected approximately 332.00 Canadian dollars per the current exchange rate instead they received 282.40 the difference of 49.60 that Western Union charged and when I called them to report it the man said they make up their own exchange rates to justify this very unfair money exchange rate. They should be held accountable for stealing people money.

I have spent about 6 hours trying to send money to a friend in Ghana. The website is so hard to use, and you get rejected at every turn. I finally got through the process after trying every option, only to have Western Union call me and say they cannot approve my transfer of $100!!! They would not tell me why they cancelled it, either! They recommend going to a local WU location. I guess they make more money that way. Stupid!

They charge such high fees for their services however there is no customer service. I been trying for 2 months to receive transaction history, calling them daily, speaking to different people, can’t reach the actual department which does this job. They keep on sling me for the same information I have already provided. I have a feeling that there is no customer service department and there are just some call agents who answer me and every time different people and they just respond to my email with the same requests to send me anything.... I am horrified how such a big fees company don’t have a department who take care of their customers. Very bad for the company.

Very poor service for receiving a copy of pay history. Have to submit copy of bills and license to hear twice that they couldn't see it and it was clear when I emailed it from FedEx I wanted it sent to address on file.

I sent $2000 and I assumed a real exchange rate on that day ~1USD = 110 for the transaction like in the past few years I sent money back. However, the transaction was done at 1USD = 101, so that amounted to ~$200 for this transaction. Western Union offers this reduced rate, however, upon calling customer service they can provide no documentation as to why rates are so low. I suggest to stay away from Western Union and use other services such as TransferWise where they ask for a flat fee and the real exchange rate. Will not use Western Union and will alert everyone I know to stay away from WU. This is borderline fraud!

I buy parts from India. Some sellers require Western Union. After 1 good transfer the seller sent the parts just as promised. I sent another a month later he said he can't pick it up. I check the tracking number and it says available for pickup. I call WU they say I have been blocked. I need to request a reinstatement. They send me a form that asks all about who and why I'm sending $200. So I send it out with the required invoice. Couple weeks later... "We have reviewed your reinstatement request and have decided to uphold our previous decision on this matter. This means Western Union will not accept any money transfers from you as sender and will not pay out any money transfers to you as receiver." As a military officer I would think I could send $200 without being accused of criminal activity. So again... Western Union is no longer an option for me forever?

Hey. You tried charging me 40 ** dollars to send money in America to America. You're gonna lose a lot of customers you **. I send money 2-3 times a week. It went from 8 to 12 to 19. Today they tried 40. ** you. MoneyGram, etc, Walmart gonna get my business. The cashier tell even laughed at the 40 dollars. I'm in Tennessee sending it to Arkansas. She said she sent 1000 overseas for 8 dollars. Yo wtf. #WesternUnion

After my experience with WU, I will not use it again. I had to cancel a transaction and wasn't given a code to get my money returned. I had paid with a debit card. It took me several hours, and several phone calls to WU's Denver headquarters, to get a code that I could use to get my refund. On a second transaction, which was also paid by debit card, I received a call from the cash store where I had made the transaction. Western Union claimed the money from the debit card had incorrectly been given back to me.

First of all they ask for all information about you including your social security number in order to receive as little as $380. The way this company works is the old fashion, If you are sending more than $300 you have to use a bank which is very inconvenient since banks are open from 9 to 5 and closed on weekends and not many banks are affiliated, definitely this is the last time I use this service, and I'm making sure all my friends and relatives know about my experience so they will never do business with this company.

I have used WU to transfer money to one friend who doesn't know how to use anything but WU. I downloaded the app and all. Many glitches and frustrations. Today it took about an hour to transfer funds. Needed to change state funds would be received in. Chat room, 4 Indian folks. Kept timing out and had to start over w/ another person. Whenever they reply the timer starts. You can't get back to the previous person even w/ their OPID # so you have to start all over. I have used PayPal literally hundreds of times - no problem. Guess WU figures they're big enough and been around long enough they have no need to be customer-friendly and responsive. That's what Sears thought. Goodbye albatross! Hope I never have to deal with them again!

My transaction was cancel twice after trying two attempt to receive money by sender. Customer service has failed to provide information nor help us while we are in a different country. We have been stranded for three days waiting for Western Union customer service to open to understand why we aren’t able to receive our funds. They having given my sender and I every excuse in the book. And now that we are asking for a refund they are waiting for their department to review our case.

Useless service. Always declines my transfer even after verifying identity questions. Ridiculous fees and they still don't accept online transfers 99% of the time. ** Western Union! Better to use MoneyGram in person. Always works.

Western Union Acknowledge Letter - ** - ref:**:ref Western Union money transfer is one of the pathetic services I have ever seen. Yesterday I had requested for the money transfer to India. The money is not yet reached and your customer service teams says it will take 15days... What the **.. They say money is stuck somewhere, what a joke. I want my money back as soon as possible from ** WU.

I believe that Western Union is the biggest scammer because if someone is sending money they can know if the person receiving the money will get it because it is the same system, but still, they allow the sender to send knowing the receiver will not get it. But when it is time to collect the money they are sending it back the money to the person who sends it and if they collect back their money the sending fee is not refunded that keep that amount, do you know how many times that happens daily, and how much sending fee they retain? Is best they tell the sender that they will not be able to send the money instead of wasting the sender's time and the receiver's time who will have to stand in a line for hours to hear that they can't get the money, that was time taking from your work hours because they close at 4:30 when people like myself are still at work.