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Wells Fargo Mortgage
Overall Satisfaction Rating
1.59/5
  • 5 stars
    10
  • 4 stars
    6
  • 3 stars
    6
  • 2 stars
    11
  • 1 stars
    85
Based on 118 ratings submitted in the last year
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    Wells Fargo Mortgage Reviews

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    1365 Wells Fargo Mortgage Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 30
    Rated with 1 star
    Verified Reviewer
    Original review: March 18, 2019

    In 2001 we got a open line of credit through Wells Fargo Financial, in 2006 it was paid off completely. Not once in 13 years did we ever get a statement in the mail about this account, when we tried to refinance this came up as a lien against our home even though it's been paid off. We have been fighting this for over 2 months to get a single piece of paper to close this account. I have hated Wells Fargo since 2001 when we first did this, I will hate Wells Fargo for the rest of my life because they suck!!!!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 15, 2019

    While visiting family in Florida 800 miles from home my husband became unexpectedly ill and died. This resulted in a major decrease in income. He has insurance but I am unable to get home for 2 months to get to the policy. I called to ask for a 4 month extension to be added to the end of the loan. We have owned the home for 10 years - never been late on a payment - have actually paid extra on the principal and have an excellent credit score. I have $150k in equity. I was given several options including 2 with deferred payment but then have to pay the full 4 months at the end of those months or a refinance program I probably wouldn’t qualify for. I did not want anything more than a few months to grieve get the insurance money and get back on my feet.

    After their scandal over opening credit cards illegally one would think they would be more in tune with their customers' needs. I have no idea what hospital bills will be coming and do not want to use all my savings until I know. During this tragedy I would have expected some degree of compassion. My family and I will never use Wells Fargo again for any banking needs. They look for way to take your home.

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    2 people found this review helpful
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    Rated with 1 star
    Verified Reviewer
    Original review: March 2, 2019

    I am self-employed, Great credit score (almost 800), at least 200k equity in my home & my business makes decent money. Been a customer with Wells Fargo for over 22 years. NEVER been late on a payment. Always paid more than the payment amount. Sounds good so far? Recently I asked Wells Fargo to pull 50k out of my home. They asked me to pay for an appraisal & credit check to the sum of $505.00. After all that, I receive a call from Wells Fargo today telling me that the underwriter would like for me to pay off a couple of bills in order to continue with the loan.

    Also the underwriter said that my total income is $1600.00 per month. I immediately said that if my take-home pay was $1600.00 per month I'd be filing for BANKRUPTCY! Then I said to them I'm glad that I really don't need the money & please STOP all actions on the refinancing of my home. I will look elsewhere. I also ask them to send me ALL the documents that I have given them & a copy of the underwriter's report. I can't believe the underwriter & Wells Fargo. I told them that I am going to find another lender to take over my balance of my home & I will NEVER do business with them again.

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    4 people found this review helpful
    Rated with 1 starResolution In Progress
    Verified Reviewer
    Original review: Feb. 20, 2019

    After I lost my job due to the company filing bankruptcy, I applied for mortgage assistance with Wells Fargo. They offered me reduced payments for 6 months. During the 6 months they continued to report negatively on my credit report and held each payment in suspense until a full payment was made. During this time, and even though they were showing a past due amount, I felt everything was being done on an ethical basis. At the end of the “mortgage assistance”, I asked to extend the reduced payments as things were getting better for my family and me but we weren’t back to our original income.

    The second time around communications with my “home preservation specialist ceased to exist. They requested information that a less educated person would have no way of gathering. Then I quickly received a letter in the mail claiming my only option was a short sale of my home based on my income level. The income was stated in two different spots on the form at two different levels and was about 20% of our actual income. I called 9 times without a return call from my “home preservation specialist”.

    I finally reached someone who had no knowledge of my account and confirmed that the amount shown by Wells Fargo to determine my eligibility was a gross amount. And confirmed the requirements to eligible for assistance which was the mortgage payment needed to be no more than 20% of my gross household income. I requested an appeal and sent a certified letter with documentation my income exceeded the threshold to receive assistance. The loan is a VA loan, so there are many option supposedly available. In the letter I requested for the past due to be applied to the end of the note and have payments return to the original amount.

    Before my certified letter was even signed for as receipt by Wells Fargo, I received a letter stated Wells Fargo was reviewing my appeal. 2 days after the receipt of the certified letter, I received another letter rejecting my appeal with no explanation as to why. There is no way they reviewed my documentation. I still cannot reach my “home preservation specialist” Leslie **. There is nothing about this program that resembles mortgage assistance or a home preservation specialist. I am convinced this program is being mismanaged by Wells Fargo to drive troubled customers into foreclosure. I’d give them zero stars if possible and plan to file suit against them.

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    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 14, 2019

    As I prepare to write this the box asks to keep things factual. FACT: Mortgage Paid off in Full 1/9/19. FACT: WF Continues to Draft Account 1/15/19. Told by representative refund would come within 5 business days. FACT: ON Call #5 no refund as of 2/13/19. FACT: NO HELP at all - Even give exec Complaint Case # ** and PH# 800-853-8516. FACT: Was told someone will call back within 24 hours. Called back following day. Was told no case # exists and number given was to a home mortgage dept. FACT: Tired of the runarounds- main reason I chose to close this mortgage. Been on the line for some time now on hold. Long enough to find this website and write this review.

    9 people found this review helpful
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    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Feb. 13, 2019

    Updated on 03/05/2019: After receiving a prompt reply to my previous Consumer complaint, I was hopeful for a resolution. Emails and phone calls asking me to let them look into this. I received a letter dated the day of the phone call denying again help with the mortgage. So, while they were talking to me about help, they had already mailed out a letter of denial. This is about as low as you can go. Not only did they deny help they lied about receiving paperwork from me that supported their reason for denial. I now know what my next step will be. Have to check a star in order to post.

    Original review: After my husband passed my income dropped by 60%. I applied for a loan modification from Wells Fargo. After submitting and submitting all the paperwork I received a letter telling me that I didn't qualify. My income in the letter was incorrect, much more than I submitted. I called Wells Fargo and told them about the error and they told me that they grossed up my income. I asked them to explain what this meant and she said they grossed up my income to a level that I might earn over the next 40 years. I am 68 years old and on Social Security!! How can they do this?

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    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 8, 2019

    I have a mortgage through Wells Fargo. I have an Escrow account set up with them because it is required for "convenience". I checked my account on Feb 5, 2019 to make sure my insurance had been paid because they had failed to do so in December 2018. They paid my homeowners policy but not the windstorm and lied to me and told me it was because they didn't get an invoice (same insurance company for both policies). I had to call my insurance company, whom has never failed to send an invoice in the past 9 years, and get them to reinstate my policy and get Wells Fargo to call them (escrow's entire purpose is to avoid this). I went to check my account on Feb 5, 2019 to make sure all payments had been made because apparently I have to do their jobs as well.

    I discovered that on Jan 10, 2019 there was a payment made from my account in the amount of $1250 to AAA insurance for a policy that is not mine, for an address where I do not live, for a person with a different name whom I have never met in a different state. I called and have been on the phone for hours over the past few days, and have now been told that it will be researched by a specialist. It takes up to 2 business days to assign the case and another 10 days or longer to resolve it.

    I have done the research. They have admitted their mistakes and that their own policies were not followed when distributing the money, yet they still have to wait all this time to give me my money back. This happened on Jan 10, 2019 and I am not getting my money until maybe March, but who knows because every time I ask for someone's number up the ladder to call, I'm told they can email them and they will call me at their convenience or they have no number at all. UNBELIEVABLE.

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    8 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Feb. 8, 2019

    My wife and I have been with WF for 10 years and last year fell on hard times after losing both of our parents. After falling behind on our mortgage we were told that we could have asked for a forbearance months later. We began to go through the foreclosure process and was sent back funds in the form of a check from payments we were making. We reached out to the company to have our mortgage restructured and were continuing to make payments as planned. We never heard back from the agent and our plan had seemed to be removed. After speaking with another representative several weeks later, we were promised that they will be with us "every step of the way", we received a notification in the mail that we are now in foreclosure again.

    This has been going on for about 8 months. Since we spoke with both representatives we have heard nothing but crickets on how to get help to resolve this issue. In correspondence we were notified that we did not fill out the 5 page document that was due back most recently even though we have confirmation that it has been sent. If I could give advice to anyone looking for a mortgage I would definitely advise to run as fast and as far away as you can from WF. They will drain you. They will not help you.

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    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 3, 2019

    An employee lied to me about 2 products. He convinced me it would help me but it turned out to be a lie. I lost my home. They’re still stopping me for going to court to show the truth. It should be a way for them not to get a star.

    Wells Fargo Mortgage response

    Hello Marlene,

    We've sent you a response privately. Please review your messages at your convenience. Thank you.

    Respectfully,

    Shaun

    6 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Jan. 30, 2019

    I can’t believe they are still a company and people would trust them with anything. I unfortunately had my mortgage sold to them and I am now stuck with them. My home cost me $300k to build 5 years ago and after upgrades, increases in tax assessments and home that are the exact same model and upgrades as mine were selling for $330k+ I decided to do a BPO. THESE CROOKS VALUED MY HOME AT $258k so I would have to continue to pay PMI. I disputed it and fought with their customer service for 6 months and even went through the BBB and they refused to redo the BPO, refund my fee, remove the PMI or sell my mortgage to another lender. Worst customer service and company I have ever dealt with.

    6 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Jan. 10, 2019

    Wells Fargo will just deactivate cards without your prior knowledge or authorization and then not reactivate them. This leave you no access to your money when you're traveling overseas with no alternative than to fly back to your home for the new card they sent you or wait days in one location overseas for them to sent a new card there. This is the final of many issue I've had with this bank. DO NOT BANK WITH THEM, THEY ARE CRIMINALS!

    6 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Jan. 4, 2019

    If you get behind on your Wells Fargo Home Mortgage, they will disable your ability to pay using their online account center. It doesn't matter whether you've had no NSFs, payment issues in the past or any other problem. If you fall behind, you will need to resort to alternative methods to get money to them. Forcing you into more difficult methods of payment should be illegal.

    I have had a credit card in the past that actually gave MORE, FREE options to pay instantly if you happened to come close to your due date. It is obvious that Wells Fargo has no interest in actually resolving accounts, and simply is still trying to summarily begin foreclosure or get as close to foreclosure as possible by placing roadblocks in the way of customers. Simple fact of the matter is, I'd rather be on their website, submitting a payment right now, rather than here. Instead the message I have is: "...Not currently eligible for online payments. Possible reasons include overdue payments..." Seriously, take my money!

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    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 1, 2019

    I bought my home 7 years ago. After losing 2 jobs in the same year, I applied for a loan modification. I had some income when Wells Fargo put me on a trial payment program for four months. They strung me along for over a year. My arrears was approximately $30000. I found a job paying significantly less than I was used to making. Wells Fargo denied the modification. I filed a chapter 13 bankruptcy. I applied again for the modification. I was ordered to pay an additional thousand dollars through bankruptcy. This time the modification was approved. I was never offered the HARP or HAMP programs to get an affordable mortgage through Wells Fargo.

    Fast forward 3 years later my mortgage has gone from a 224000 mortgage to a 278000 mortgage. I can't just walk away as easy as people think. This is a VA loan and with bad credit where will my son and I live? I've asked for help and no one can help me. My monthly payment has jumped from 1300 to 2013 per month. Wells Fargo has held onto my mortgage since I've been in the home.

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    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 28, 2018

    Wells Fargo mortgage consultant, Rich ** was not helpful at all. We told him to ask us before ordering appraisal in written and him, Senia ** and, Joy ** confirmed it in writing. But he went ahead with the appraisal without asking me. He said I verbally agreed to it which I DID NOT. Another instance - Wells Fargo rejected my 7 year ARM and offered me 30-year mortgage which I said no to and never wanted it in the first place. That's fine but I said NO to Rich and he mentioned in the application that I said YES. All it is verbal. I gave him reasons too that why I want to go for 7 year ARM and he agreed to it but in the application, he mentioned that I said yes to 30-year fixed mortgage. I am going to close my Wells Fargo Checkings account and not going to recommend any of my friends to do business with Wells Fargo.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 26, 2018

    I made an extra month mortgage payment online but it still showed that my next payment was due again on the first the following month instead of in two month. I called the mortgage department to see what happened just to get the runaround. I'd talk to one person tell them what was going on just to be transferred to someone else and explain it all over again to that person just to be told that they'd have to transferred me to someone else go over it all over again. Finally after the 5th person and 40 min later I was told that I'd need to talk to my credit union and get it worked out with them!!!

    Ok so I called the credit union and they said I'd need to come down and handle it in person. Ok so I drove 30 min to the credit union just to be told that I have to wait a few day till it processes so they can TRY and do something about it! I have never dealt with any company that is more scattered brained all over the place and with such horrible customer service. If I could avoid this company I would but they have my mortgage so I'm stuck with them for the next 18 yrs. Please take my advice and the numerous other customers that have wrote reviews and don't do business with them if you can help it...

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    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 21, 2018

    We were put into a mortgage at 10.8% interest in 2008 because we were behind on some bills. We were told that if we kept it current for 6 months they would refinance at a lower rate. We did. They wouldn't. This mortgage has haunted us for 10 years. We have fought to get help every way we could imagine. The mortgage assistance department actually offered us a modification at one point that raised our monthly payment. We have been lied to repeatedly during this process. I have reviewed their notes in our file and found the contradictions in what they told us detailed in writing. I have never encountered a more unethical company. Trust me - they have not changed their ways. Can't understand how they continue to get away with this...

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 6, 2018

    First the economy and then the 3rd and final life changing event! Husband fell off roof and while doing x-rays the Doctors not only found a broken back, they found lesions on his kidneys!! Couldn’t fix his back but they had to do a partial nephrectomy! Hardship loans!! Bunk!!! Loan modification attempts probably ate up at least 4 or 5 years of our lives!! The famous 6 months to a year of paperwork each time! Then you’re told your income does not substantiate a loan! Hardships must only be for financially fit people? Here’s the real picture! They determine your income at the beginning process of the loan so they already know they’re not going to help you, they just string you along for months! Now the reason you’re applying for this modification is because you need to lower your mortgage payment to help you meet your “hardship” needs!

    So while you are already devastated by your life altering hardships they consume so much of your time that you are mentally exhausted from trying to get help to save your home-your place of true comfort while your hearts are broken!! They sold our loan and we have a new servicer starting December 4th 2018!! Reviews on this company are super disheartening. They researched our complaints for about 4 months! Told us they absolved themselves of guilt with regards to our situation! Guess they forgot about attorney fees to save our home while my husband was trying to recover from his surgery!! They did also repossess his vehicle while he was laying there sawed in half with a crushed back and crushed arm! I understand that business is business but when there is a real human tragedy or shall I say hardship rules need to go out the door! Or at least stop fooling the customers with fake hope!!

    We have never recovered from all the trauma, it was touch and go mentally for a long time! We missed so much by being consumed with the lies they told!! Where’s the help for all the people they led on even though they knew income guidelines were not met in the beginning of each modification you applied for?? Where is the justification for all of us for the mental trauma?? Never had too much!! Survival mode is something we used to! But they sent us to the edge far too many times! It’s not even so much about being denied as it is for the fact that they traumatized so very many people. Should decent people because of unfortunate and life altering events be left with no real choices? Help all people to regain their ability to feel they are worthy!

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    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 6, 2018

    I’m a single mom disabled bankrupt going homeless. For yrs I begged pleaded cried faxed papers. I couldn’t afford to lower rate. Finally they did but increased the loan 15 yrs for profit greed abuse of power ego and guy worker bald. Fake news tells ya their owner does right by customers. BS! They leave single moms who are too sick and disabled for streets and their kids to die inhumanely. They never gave me my abstract of title or land survey and they still refuse. They said due to legal reasons they have stolen house for profit. They only leave you homeless as only option. God will strip them of riches at appointed moment for what they do to the least of us. RUN!!!

    3 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Dec. 1, 2018

    I received a letter in the mail today 12/01/18 stating that Wells Fargo sold my mortgage to Fay Servicing. I was not given any notice as to why or any chance to stay with Wells Fargo. I did my research with Fay Servicing and they have a D-minus rating with Bank Rate. ORG, and the BBB Better Business Bureau has 101 complaints this year.

    Why did Wells Fargo sell my account when I make my payments monthly. Yes sometimes they are later in the month, but I am not behind in my payments! Why would Wells Fargo SELL my account to a company so horrible as Fay Servicing??? I called Wells Fargo and spoke with a woman who was rude, and all she would tell me is that it has been sold to Fay Servicing and it is a common practice. I asked her again why and she would only tell me the same thing! I got no letter from Wells Fargo to tell me this, nor did I receive any notification of the sale or reason as to why! I don't see how a customer of 12 years... yes, 12 years would be treated so horribly!!!

    I am a single father raising my 2 daughters by myself trying to make ends meet on one paycheck and still making my monthly mortgage payment along with other bills. This company is HORRIBLE for mortgages and not to mention my interest rate! Stay away, far away!!! They practice unfair methods and this was devious and underhanded!! You have been warned!!!

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    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 1, 2018

    I requested my MIP to be removed. Paid $200, no problem. The BPO came back at $221,000. The neighborhood I live in has spec homes so there are no differences except for lot sizes. Literally. They utilized 2 smaller floor plans to average to the 221. I disputed it and provided 3 exact replicas of my house at $225,000. They acknowledged my comparables and then just told me they were sticking with the $221,000 review with no explanation other than telling me they had other information (without actually providing it). Mind you my lot is bigger than any of the $225,000 comps. They are currently arguing with me over $4000 when they have never seen my property or provided a reason other than basically, “because we said so.”

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 27, 2018

    I am a Realtor with 13+ yrs experience. Just closed listing where closing date was pushed out 3 times because of Wells' inability to get things done. One dept doesn't know what the other is doing. Do not use them!

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 20, 2018

    We are in a Chapter 13 and we have had two attorneys "leave the business" of bankruptcy. Our second attorney told us to apply for a loan modification through Wells Fargo and said based on our circumstances we should qualify. We started 12/26/17. Our first point of contact lasted two months, then we got assigned to another point of contact. While they were considering us for a modification Wells Fargo sent their legal team after us. We were then forced to pay an extra $952 a month on top of our $1904 mortgage payment.

    As soon as we agreed and paid our $1904 and $952 we were then sent a letter stating our mortgage was in arrears by $4400 and if we didn't pay in one month our payment would go up $400. So now we were expected to pay $1904, $952, $400. We were "denied" due to guidelines of bankruptcy (they never asked Trustee to review anything.). We were also denied for "affordability" AFTER I went from being a stay at home mom to owning my own company to make more money to prove we can handle the mortgage payment. THEN we had a HUD counselor help us.

    We were again chased by their legal team and also appeal because their math was NOT correct on their denial. They responded with one line stating still denied. We are now faced with less than 30 days to sell our house, no real answers. By basic math their loan modification should be APPROVED. We have 80k equity in home and now scrambling to sell because of this. My father is 75 and disabled and diabetic, he is being forced to move into one bedroom and has cried feeling he will be homeless because of this.

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    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 12, 2018

    I applied for a home mortgage with Wells Fargo. I had perfect credit and was borrowing a tiny fraction of the purchase price of the home. My mortgage broker with Wells Fargo, Michael **, was the most incompetent and unethical person on earth. He royally messed up my application, forgetting to add key elements of the mortgage (like the fact that the new home was going to be under construction for 4 months) and then forced me to use his friend who was an insurance broker to write the insurance policy. He designated the wrong type of policy, resulting in the insurance being cancelled, and then refused to stand behind me when the policy was cancelled. These guys are bozos, run far and run fast from Wells Fargo.

    10 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Oct. 11, 2018

    I live in Baton Rouge, LA. The area in which I lived flooded in mid-August 2016, most of the homes getting 4 feet of water or more. After being put through hell with the flood insurer to get funds so that I could start repairs, the next, and worst, circle of hell was dealing with Wells Fargo. The insurance company, after many calls from me, finally released my repair funds... to Wells Fargo, who swooped in and took charge of it. Even though it was not THEIR MONEY, but money I was entitled to for having paid flood insurance premiums for over a decade, I thought, "OK, fair enough... They have a financial stake in the house."

    Imagine my frustration at having Wells Fargo sit on my money for another month, so that I could not even get the contractor started on the house until very late October. It took phone calls, visits to the local office, mediation with a representative, and my threatening to sue them to get them to release any of my insurance money in order to get started on home repairs. They cut a check for half the money and then told me they would release half of the remaining half when I passed a 50% completion inspection. Fine, no problem.

    But then when it came time for them to release the balance of my money after the 100% inspection, they gave me more problems. Starting with sending out an "inspector" one month who found fault, and then sending out a second one about a month later, who said that the first inspector was completely wrong in her inspection and that I should have already been given the money. Bottom line: Wells Fargo and its representatives are indifferent to tragedy, dishonest, avaricious, and uncooperative. I vehemently suggest not doing any sort of business with that organization. It deserves to burn, and the incompetents running it should all die in a house fire.

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    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 25, 2018

    For the last year I have called the bank on a weekly basis trying to get some alternative financing on my primary - home equity line. The line matured June 2017 it tripled. I asked for help, filled out numerous applications, called at least 24 times, long laundry list of reps I spoke with. Yet no solution. In fact I googled the last rep to find out she sold vacuums at Electrox (ok great job but does she know mortgages or is creative in anyway?). Obviously NOT as she continues to read off the script. Never answered one single question! They definitely don't know the definition of Customer Service. I then physically went into a branch where I live to make eye contact with someone. While making the payment I was told my account number no longer existed. I was stunned!

    I remained at the branch for over an hour talking to more reps on the line when I was told they would not accept my payment as they were starting foreclosure proceedings. Since when don't you accept a payment. Didn't know Wells Fargo wants to own Real Estate now. WTF! So the snowball starts again. Ding – Ding. This is the worst bank ever. The banking commission needs to hear what is being done to the consumer. Something is not right here!!! We need to get together and make this public knowledge!!! Maybe then they will get the message loud and clear.

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    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 24, 2018

    I chose Wells Fargo to handle my home mortgage because I have banked with them for close to 50 years & have bought/sold 2 other homes through them in the past without a problem. This time has been ridiculously difficult. There were many delays, poor communication, & poor follow through. I have had to call & email constantly to ensure that things were being handled in a timely manner & that I was being informed. I would not recommend using Wells Fargo for a home mortgage.

    11 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Sept. 19, 2018

    I had a loan secured with another bank, which was going to allow me to pay half my mortgage on the 15th and the other half on the 1st, this technique, allows the borrower to pay less interest over the life of the loan. When I went into Wells Fargo branch in Redondo Beach, CA and worked with Ryan ** and Anita to do the wire transfer to open escrow, they were delighted to see if they could obtain the loan business. They offered me a lower interest rate than I had with my current lender.

    The first question I asked was could I make two payments a month in order to pay less interest over time and have that applied when the payment was made; I didn't realize that the time, but what happened was Ryan did answer that, yes, I could pay less interest over the life of the loan by doing biweekly payments and this would result in an additional payment each year. I assumed this to mean the payments would be applied when I made them and in order to do this, I would also need to make an additional payment each year, because of how the calendar works out.

    After I closed and received my amortization schedule from the bank, I saw and read that Wells Fargo would be doing the biweekly payments, but they "hold" the first payment until the end of the month and apply the whole payment at the end of the month and the real and only interest savings comes from the extra payment per year that hits all principal. This was deceivingly misleading and not what I understand that I was getting into. This whole biweekly set up is deceiving misleading all around. This is unethical, and I would not recommend Wells Fargo anymore; which is unfortunate as I loved my banking relationship with them prior to being deceived.

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    9 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Sept. 18, 2018

    I was reluctant to go through with using my VA benefits with Wells Fargo to purchase my home due to two previous experiences with auto loans where the service was a huge pain to handle. But my realtor assured me he hadn't heard anything bad. Fine. There I was, 3 years into the loan with no issues and hurricane Matthew hit us and caused us some issues and damage to the house. I called and said I needed help because the hurricane had set us back with not being able to work and the damage to the house. The rep assured me they would do all they could and assured me that it wouldn't effect my credit. Liar. He was simply buying time to assist in making the matter worse, and then when I brought this to the attention of a different rep, they said they would review and they did then they said they would send the matter to their underwriters to determine the best route for me and they'd call or email me to discuss my options.

    A month after that I get the foreclosure notice. I guess they figured they'd just make the choice for me and I don't deserve a say for my time in service and the privilege I gave them to have my loan. So, now they're just going to take my house from me and play dumb. Classy. And typical. This bank is all around garbage and it's mind-blowing that they're still allowed to stay in business. I have read a few other reviews giving the same details as my situation, so I'm not the only Vet they're taking for a ride. Take your money and business elsewhere to a more reputable bank.

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    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 14, 2018

    I am a Real Estate broker, representing the seller in a real estate transaction. The buyer elected to use Wells Fargo for their financing. After the contract was submitted to Wells Fargo so that they could begin working on the file, the file sat in limbo (from 7/21 - 8/13) before being sent to processing. The buyer's agent and myself both tried to contact the bank on multiple occasions to get an update, only to NEVER get a response. Finally on 8/7, I received an email from the loan officer stating that she had been out of the office for health reasons. I never got an out of office message and apparently there was no back-up taking care of her workload while she was out.

    After an additional week of no updates, I reached out to the branch manager and was told that they would escalate the file, but that they couldn't really talk to me about any details, as I wasn't the buyer or their agent. Keep in mind, I was not asking for any specific NPI or buyer details, but only enough information to pass along and set an expectation for my seller. My seller was counting on this deal to close on time, as she was taking a new job in Texas and was originally supposed to be there on 8/27. The whole reason she was selling her home to begin with.

    Finally, Wells Fargo sent the documentation to the closing attorney, stating that closing would be set for 9/13. When pressed to try and escalate, Wells Fargo told the closing attorney that they could possibly move closing up to 9/10, but he never heard back from them. On 9/12, all of the sudden each of the signatures that Wells Fargo had on the documents we provided all "disappeared", at which point they requested the documents be re-signed. After sending and re-sending the same exact documents, FINALLY, they saw the signatures.

    At 9:15 pm the night before closing, the loan officer sent out an email stating that there had been a "miscommunication" and that the file was still in underwriting, pending approval. Closing could not occur the next day and it would have to be sometime the following week. At this point, I escalated to the Office of the President at Wells Fargo and received a call from Nicholas **. Apparently an executive "Resolution Specialist". After being presented with the evidence showing that Wells Fargo had dropped the ball, he essentially washed his hands of the situation and was sure to tell me that, while unfortunate, Wells Fargo doesn't really care about the impact to the seller because they are not Wells Fargo's customer.

    He also went as far as stating that he felt Wells Fargo did a great job because all they could see is that the application was started on 8/13 and that they were able to get it clear to close in 30 days. He refused to acknowledge the PROOF I sent him showing that the application was completed on 7/7/18 and that the contract was sent to the LO on 7/21.

    He did volunteer to coordinate a closing for my seller, as she could no longer wait to start her new job in Texas. He stated that it would be easy for them to set up a closing for her when she got there. I told him that we would need for him to take care of coordinating her closing, but I had to send two additional emails and leave an additional voicemail for him because he did not respond. When Nicholas finally DID call me back, he volunteered no help at all, simply stating "Wells Fargo only needs one document from your seller and the closing attorney already has it. Try to get it worked out with them."

    If you are a home buyer, steer clear. If you are a home seller, I urge that you CAREFULLY consider any offers you receive from a buyer who wishes to use Wells Fargo. If you are a real estate broker, I suggest you consider recommending one of your other preferred lenders. After a 14 year career in mortgage and banking and over 45 Real Estate transactions as a RE Broker over the past 2.5 years, this was BY FAR the worst transaction I have ever been a part of. The way Wells Fargo handled it was embarrassingly poor.

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    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 13, 2018

    Wells Fargo gave me false information when I paid my home insurance IN FULL for 2018. I was told an Escrow Account would not be set up. I have NEVER had an Escrow Account on any mortgage loan in my life. (I am 65 and have financed several home loans paying insurance and taxes separately.) After speaking to 19 (NINETEEN) associates they agreed that I was told incorrect information; however, they still charged me a monthly insurance fee for 2018 which was PAID in FULL.

    I have just PAID off the Mortgage loan in FULL and awaiting my refund, not only on the Insurance policy I paid up front which has 3 1/2 months remaining, but also the monthly fee they have been charging me since March for 2019. I will NEVER do business with Wells Fargo again. I am aware they have had at least 3 major government fines and sincerely hope they are put out of business entirely!

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    13 people found this review helpful
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    Wells Fargo Mortgage Company Information

    Company Name:
    Wells Fargo
    Year Founded:
    1852
    Address:
    420 Montgomery Street
    City:
    San Francisco
    State/Province:
    CA
    Postal Code:
    94104
    Country:
    United States
    Phone:
    (800) 869-3557
    Website:
    www.wellsfargo.com
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