Wells Fargo Mortgage Reviews

My Lender, Christopher **, was amazing. He promptly responded to my calls, emails and text messages. He gave advice in every stage of my Home loan process. He drove a long distance to be present at the time of closing. I would like to say a big THANK YOU to the WELLS FARGO fraternity. I am so glad.

We did business with Wells Fargo for EIGHTEEN YEARS. We chose to do business with them because they gave us an iron-clad promise and guarantee that they would NEVER sell our loan to another servicer. That it was their policy never to do so. Guess what? Not only did they sell my mortgage, they sold it to the single worst servicer in the entire nation. A servicer that's had MULTIPLE lawsuits and judgments against them. A servicer who is INFAMOUS for increasing mortgage payments based on "escrow" while claiming they haven't changed the terms of your agreement at all.

I have been with WF since 1993. I was interested in a second mortgage. I had inquired with other banks for comparision and the process went smooth. WF made it extremely difficult and made demands for more info that they start off asking for. They forget they have been sued in the past for discrimination and unfair practice.

I've been a WF customer for decades. Had at least 4 mortgages with them. This last experience has been hideous. When they had mortgage officers in the branches things were much more user-friendly. Now they are user-antagonistic. Their phone people need to get some human relationship training. They should also ban the phrase " I need you to do this for me" from the vocabulary of their mortgage handlers. I often walk away from their interactions feeling like a mark, not a customer. I was made to submit the same documents numerous times, had to call to remind them to send the information to me, and their was little appreciation for doing business with them.

I had a very frustrating experience with this refinance process. From the beginning, the agent knew I was applying for a refinance with a non-resident co-borrower, who is the same co-borrower listed on my original loan. Despite this, after nearly a month of gathering and submitting all the requested paperwork, my application was denied because they do not offer FHA loans with non-resident co-borrowers and because the requested loan amount was considered too high. This was extremely disappointing because this information should have been communicated up front before I spent so much time and effort providing documentation. At no point was I given the option to adjust the loan amount or explore any alternative solutions.

My experience with trying to get a refinance with Well Fargo was horrible. They repeatedly asked for the same documents, they took forever to respond, they misinformed me consistently about what I needed to close the loan. They demanded I get extensive foundation work before closing which require me to spend almost 30k of my savings, but it took me awhile to get proper permits to get the construction completed and my refinance period expired. No one called me to tell me that. Just got a letter in the mail. I tried to reapply was met with apologies and then they cancelled my application again because the nearly months I’ve spent trying to refinance with them left me in default with the loan I needed to refinance in the first place.

I am extremely dissatisfied with my experience with Wells Fargo as a loan servicer. My family and I were treated unfairly throughout the foreclosure process, and Wells Fargo has failed to provide transparency or accountability. Wells Fargo never provided us with a proper Right to Cure letter as required under Texas law before foreclosure. We later discovered that Bank of the West and Breckenridge Property Fund 2016, LLC had a warehouse line of credit tied to our property, yet Wells Fargo never disclosed this to us. Breckenridge ultimately bid on our home at foreclosure — raising serious concerns about whether this was a fair, arm’s length transaction. In fact, there are hundreds of warehouse lines of credit tied to people’s properties without their knowledge, and transactions like these appear to be occurring between servicers and investment funds behind closed doors.

Called to see about changing my mortgage due date, because an Injury has forced me into a fixed income position. Only wanted to move my date from 1st to 23rd of month so I don't have to constantly pay a late fee, but as usual Wells Fargo is useless, and No help. Went to them about 3 years ago after a Hurricane hit our area, and they were no help then either, Shouldn't have even bothered to call. They Suck and don't give a Damn about their Customers. I would give Zero Stars if it was allowed.

I am so pissed at them, sold my mortgage to freedom mortgage, probably because they weren't making enough on me because of my low interest rate, freedom sucks, I owe Wells nothing, vi am gone, shit company.

Prior to needing mortgage assistance, I was very happy with the WF and your website. However, since I started dealing with your home preservation dept. and so called "loan tracker" page, not so much: 1. If I remember correctly, we applied for a forbearance at the beginning of January of 2024 and were approved at the end of March 2024. I have no idea what the average is, but imo this took too long. 2. The "loan tracker" page (to track your request online and complete your to-do items) is pathetic imo: *It only allowed "uploading", no was no place to submit info that required a written note. *The term "loan tracker" is absurd imo because there was really no "tracker", only info on if you needed something. To me, the words "loan tracker" means I can "track" the status....like maybe a timeline of what and when things were requested and submitted. *The loan tracker is only available for part of the process which I found and still find frustrating.