FOLLOW US

Wells Fargo Mortgage
Overall Satisfaction Rating
1.85/5
  • 5 stars
    10
  • 4 stars
    6
  • 3 stars
    6
  • 2 stars
    14
  • 1 stars
    89
Based on 125 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Looking for a mortgage lender?

    Wells Fargo Mortgage Reviews

    ConsumerAffairs Unaccredited Brand

    This company is not yet accredited. To learn more, see reviews below or submit your own.

    Be in the know

    Get trending consumer news and recalls

    Thanks

    Keep an eye on your inbox, the lastest consumer news is on it's way!

    Are you this business? Learn more about ConsumerAffairs for Brands

    1343 Wells Fargo Mortgage Consumer Reviews and Complaints

    Sort: Recent
    Filter by: Any

    A link has directed you to this review. Its location on this page may change next time you visit.

    Page 1 Reviews 1 - 30
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 12, 2018

    I applied for a home mortgage with Wells Fargo. I had perfect credit and was borrowing a tiny fraction of the purchase price of the home. My mortgage broker with Wells Fargo, Michael **, was the most incompetent and unethical person on earth. He royally messed up my application, forgetting to add key elements of the mortgage (like the fact that the new home was going to be under construction for 4 months) and then forced me to use his friend who was an insurance broker to write the insurance policy. He designated the wrong type of policy, resulting in the insurance being cancelled, and then refused to stand behind me when the policy was cancelled. These guys are bozos, run far and run fast from Wells Fargo.

    3 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Oct. 11, 2018

    I live in Baton Rouge, LA. The area in which I lived flooded in mid-August 2016, most of the homes getting 4 feet of water or more. After being put through hell with the flood insurer to get funds so that I could start repairs, the next, and worst, circle of hell was dealing with Wells Fargo. The insurance company, after many calls from me, finally released my repair funds... to Wells Fargo, who swooped in and took charge of it. Even though it was not THEIR MONEY, but money I was entitled to for having paid flood insurance premiums for over a decade, I thought, "OK, fair enough... They have a financial stake in the house."

    Imagine my frustration at having Wells Fargo sit on my money for another month, so that I could not even get the contractor started on the house until very late October. It took phone calls, visits to the local office, mediation with a representative, and my threatening to sue them to get them to release any of my insurance money in order to get started on home repairs. They cut a check for half the money and then told me they would release half of the remaining half when I passed a 50% completion inspection. Fine, no problem.

    But then when it came time for them to release the balance of my money after the 100% inspection, they gave me more problems. Starting with sending out an "inspector" one month who found fault, and then sending out a second one about a month later, who said that the first inspector was completely wrong in her inspection and that I should have already been given the money. Bottom line: Wells Fargo and its representatives are indifferent to tragedy, dishonest, avaricious, and uncooperative. I vehemently suggest not doing any sort of business with that organization. It deserves to burn, and the incompetents running it should all die in a house fire.

    View more
    3 people found this review helpful
    Not sure how to choose?

    Get expert buying tips about Mortgage Lenders delivered to your inbox.

    Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
    We value your privacy. Unsubscribe easily.
    Are you this business? Learn more about ConsumerAffairs for Brands
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 25, 2018

    For the last year I have called the bank on a weekly basis trying to get some alternative financing on my primary - home equity line. The line matured June 2017 it tripled. I asked for help, filled out numerous applications, called at least 24 times, long laundry list of reps I spoke with. Yet no solution. In fact I googled the last rep to find out she sold vacuums at Electrox (ok great job but does she know mortgages or is creative in anyway?). Obviously NOT as she continues to read off the script. Never answered one single question! They definitely don't know the definition of Customer Service. I then physically went into a branch where I live to make eye contact with someone. While making the payment I was told my account number no longer existed. I was stunned!

    I remained at the branch for over an hour talking to more reps on the line when I was told they would not accept my payment as they were starting foreclosure proceedings. Since when don't you accept a payment. Didn't know Wells Fargo wants to own Real Estate now. WTF! So the snowball starts again. Ding – Ding. This is the worst bank ever. The banking commission needs to hear what is being done to the consumer. Something is not right here!!! We need to get together and make this public knowledge!!! Maybe then they will get the message loud and clear.

    View more
    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 24, 2018

    I chose Wells Fargo to handle my home mortgage because I have banked with them for close to 50 years & have bought/sold 2 other homes through them in the past without a problem. This time has been ridiculously difficult. There were many delays, poor communication, & poor follow through. I have had to call & email constantly to ensure that things were being handled in a timely manner & that I was being informed. I would not recommend using Wells Fargo for a home mortgage.

    3 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Sept. 19, 2018

    I had a loan secured with another bank, which was going to allow me to pay half my mortgage on the 15th and the other half on the 1st, this technique, allows the borrower to pay less interest over the life of the loan. When I went into Wells Fargo branch in Redondo Beach, CA and worked with Ryan ** and Anita to do the wire transfer to open escrow, they were delighted to see if they could obtain the loan business. They offered me a lower interest rate than I had with my current lender.

    The first question I asked was could I make two payments a month in order to pay less interest over time and have that applied when the payment was made; I didn't realize that the time, but what happened was Ryan did answer that, yes, I could pay less interest over the life of the loan by doing biweekly payments and this would result in an additional payment each year. I assumed this to mean the payments would be applied when I made them and in order to do this, I would also need to make an additional payment each year, because of how the calendar works out.

    After I closed and received my amortization schedule from the bank, I saw and read that Wells Fargo would be doing the biweekly payments, but they "hold" the first payment until the end of the month and apply the whole payment at the end of the month and the real and only interest savings comes from the extra payment per year that hits all principal. This was deceivingly misleading and not what I understand that I was getting into. This whole biweekly set up is deceiving misleading all around. This is unethical, and I would not recommend Wells Fargo anymore; which is unfortunate as I loved my banking relationship with them prior to being deceived.

    View more
    2 people found this review helpful
    How do I know I can trust these reviews about Wells Fargo?
    • 1,280,583 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Sept. 18, 2018

    I was reluctant to go through with using my VA benefits with Wells Fargo to purchase my home due to two previous experiences with auto loans where the service was a huge pain to handle. But my realtor assured me he hadn't heard anything bad. Fine. There I was, 3 years into the loan with no issues and hurricane Matthew hit us and caused us some issues and damage to the house. I called and said I needed help because the hurricane had set us back with not being able to work and the damage to the house. The rep assured me they would do all they could and assured me that it wouldn't effect my credit. Liar. He was simply buying time to assist in making the matter worse, and then when I brought this to the attention of a different rep, they said they would review and they did then they said they would send the matter to their underwriters to determine the best route for me and they'd call or email me to discuss my options.

    A month after that I get the foreclosure notice. I guess they figured they'd just make the choice for me and I don't deserve a say for my time in service and the privilege I gave them to have my loan. So, now they're just going to take my house from me and play dumb. Classy. And typical. This bank is all around garbage and it's mind-blowing that they're still allowed to stay in business. I have read a few other reviews giving the same details as my situation, so I'm not the only Vet they're taking for a ride. Take your money and business elsewhere to a more reputable bank.

    View more
    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 14, 2018

    I am a Real Estate broker, representing the seller in a real estate transaction. The buyer elected to use Wells Fargo for their financing. After the contract was submitted to Wells Fargo so that they could begin working on the file, the file sat in limbo (from 7/21 - 8/13) before being sent to processing. The buyer's agent and myself both tried to contact the bank on multiple occasions to get an update, only to NEVER get a response. Finally on 8/7, I received an email from the loan officer stating that she had been out of the office for health reasons. I never got an out of office message and apparently there was no back-up taking care of her workload while she was out.

    After an additional week of no updates, I reached out to the branch manager and was told that they would escalate the file, but that they couldn't really talk to me about any details, as I wasn't the buyer or their agent. Keep in mind, I was not asking for any specific NPI or buyer details, but only enough information to pass along and set an expectation for my seller. My seller was counting on this deal to close on time, as she was taking a new job in Texas and was originally supposed to be there on 8/27. The whole reason she was selling her home to begin with.

    Finally, Wells Fargo sent the documentation to the closing attorney, stating that closing would be set for 9/13. When pressed to try and escalate, Wells Fargo told the closing attorney that they could possibly move closing up to 9/10, but he never heard back from them. On 9/12, all of the sudden each of the signatures that Wells Fargo had on the documents we provided all "disappeared", at which point they requested the documents be re-signed. After sending and re-sending the same exact documents, FINALLY, they saw the signatures.

    At 9:15 pm the night before closing, the loan officer sent out an email stating that there had been a "miscommunication" and that the file was still in underwriting, pending approval. Closing could not occur the next day and it would have to be sometime the following week. At this point, I escalated to the Office of the President at Wells Fargo and received a call from Nicholas **. Apparently an executive "Resolution Specialist". After being presented with the evidence showing that Wells Fargo had dropped the ball, he essentially washed his hands of the situation and was sure to tell me that, while unfortunate, Wells Fargo doesn't really care about the impact to the seller because they are not Wells Fargo's customer.

    He also went as far as stating that he felt Wells Fargo did a great job because all they could see is that the application was started on 8/13 and that they were able to get it clear to close in 30 days. He refused to acknowledge the PROOF I sent him showing that the application was completed on 7/7/18 and that the contract was sent to the LO on 7/21.

    He did volunteer to coordinate a closing for my seller, as she could no longer wait to start her new job in Texas. He stated that it would be easy for them to set up a closing for her when she got there. I told him that we would need for him to take care of coordinating her closing, but I had to send two additional emails and leave an additional voicemail for him because he did not respond. When Nicholas finally DID call me back, he volunteered no help at all, simply stating "Wells Fargo only needs one document from your seller and the closing attorney already has it. Try to get it worked out with them."

    If you are a home buyer, steer clear. If you are a home seller, I urge that you CAREFULLY consider any offers you receive from a buyer who wishes to use Wells Fargo. If you are a real estate broker, I suggest you consider recommending one of your other preferred lenders. After a 14 year career in mortgage and banking and over 45 Real Estate transactions as a RE Broker over the past 2.5 years, this was BY FAR the worst transaction I have ever been a part of. The way Wells Fargo handled it was embarrassingly poor.

    View more
    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 13, 2018

    Wells Fargo gave me false information when I paid my home insurance IN FULL for 2018. I was told an Escrow Account would not be set up. I have NEVER had an Escrow Account on any mortgage loan in my life. (I am 65 and have financed several home loans paying insurance and taxes separately.) After speaking to 19 (NINETEEN) associates they agreed that I was told incorrect information; however, they still charged me a monthly insurance fee for 2018 which was PAID in FULL.

    I have just PAID off the Mortgage loan in FULL and awaiting my refund, not only on the Insurance policy I paid up front which has 3 1/2 months remaining, but also the monthly fee they have been charging me since March for 2019. I will NEVER do business with Wells Fargo again. I am aware they have had at least 3 major government fines and sincerely hope they are put out of business entirely!

    View more
    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 11, 2018

    Wells Fargo gave us the run around with refinancing paperwork again like I hear everyone complain about. Weeks turned into months and have nothing but anger for putting us so far behind in our mortgage that they foreclosed on us! They put us in this situation and now wouldn't help and denied us! My 79 year old father who was a navy veteran lived in his house for 28 years has been thrown out of his home! Really what is wrong with this picture!

    Since we moved out of our home of 28 years and rented a place for well more than we could afford! Just a few ago we had found out that Wells Fargo sat on our old house for over a year and never winterized it and all pipes burst in the home! They gutted out the whole inside and now find out that they fixed and rebuilt the inside of the house so they could DONATE the our home to a veteran in Virginia! Seriously! They throw a veteran that had this home for 28 yrs out so they can hand it over to another veteran from out of the state? This is so not done yet! How can they do this to anyone let alone a veteran! They should be ashamed of themselves! But then again they don't care!

    Since this whole ordeal my dad has passed away and now I and my sisters are here and we are not going away from this until we seek a resolution for what this company put my parents and the rest of us through! So let the games begin! So for all you people out there that have Wells Fargo run run far far away in a totally different direction from them. They will screw you over and not even flinch! SO BE AWARE AND STAY AWAY! How dare this happen to a Veteran or anyone else for that matter! WHY ARE THEY STILL IN BUSINESS?

    View more
    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 10, 2018

    While I was going through a divorce I lost my home (2013) to Wells Fargo. The divorce court judge wrote a letter to them but of course they didn't pay attention to it. I was trying to get a loan that was fixed because the one I had kept on going up. They just sold my house during negotiations. They couldn't give me an answer because according to them it was not in their hands or didn't know why... I was practically homeless with my kids... then I almost lose my car to them too. I paid thousands in late fees and a very high interest.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 9, 2018

    All companies which want to win clients try to provide better service and think responsibly. But Wells Fargo does not want to turn their face towards the clients. My mortgage was transferred to Wells Fargo about a year ago. I was not asked for that. Companies made decision themselves. Now I cannot even receive paperless billing with Wells Fargo, which I consider convenient and more secure. I have been asking about it several times, but they don't have a plan to implement for the account (2-3 times since account was opened). They like to send paper copy each month instead, making inconvenience for me and not thinking about our environment and trees.

    I don't even have a possibility to send a complain online to their management! Internet is not to be used much and convenient by Wells Fargo customers. I can live with it, at least they are doing their banking work withdrawing my money every month for the mortgage. But I'm completely upset. Would not recommend anyone to use Wells Fargo as so non customer-oriented company in a modern internet world. Thank you.

    View more
    4 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: Aug. 29, 2018

    They make it too hard to get financial help when you need it. I pay all my bills on time and yet I get turned down when I apply for help. I have had accounts with some of these places before. They know my payment history yet they still turn me down. Yet people come here to this country and get handed everything for free even businesses. I worked and paid taxes all my life and now I'm just trying to keep a roof on my head and I can't even get help lowering my mortgage payment. I'm not too happy.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 29, 2018

    My first mortgage was with Wells Fargo. Within the 1st year, my bill spiked 3X's the amount & I called to find out why - I was not given a straight answer. I told them I would have a very difficult time making the payments, & the woman on the other end told me to "pray on it". I vowed to never again do business with Wells Fargo in any capacity.

    5 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 29, 2018

    Our banker in Yuma did a terrific job at long distance as for most of our transaction, we were in our home in Mount Vernon, WA dealing with a purchase in Yuma, AZ. Our Yuma banker worked with her local Chicago Title while we did our part with our local Chicago Title.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 28, 2018

    This lender does not give the best rates and they do not want to bargain for lower rates even if other banks offer lower ones. This happens even if you have been with them for many years. I tried many times to get a lower rate, no dice. This is an awful organization.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 28, 2018

    They are the worst, they lose papers, change adjusters without warning. I had 6 adjusters in less than 6 months, I sent them 100's of pages of information. One hand doesn't know what the other is doing. Very unorganized & unprofessional!!

    5 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Aug. 28, 2018

    We were financed through Wells Fargo when the housing market crashed. Predatory Lending at its best. The restructuring options were unrealistic and every person we dealt with sounded hurried and obviously tied to a rigid script. We did end up losing our house. While moving a contractor from the bank came to the house we were leaving while we were not home, drilled out the front door locks, and removed what was left in the house, to include a priceless (to us) guitar that our deceased daughter used to play with me. Wells Fargo was zero help and the number left with a door hanger connected us to no one. Thank goodness State Farm stood by us and treated it as a theft. We will never use any of their products nor recommend them to anyone!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 27, 2018

    At every step of the process Wells Fargo totally ignored their own guidelines and commitments as to how they would respond to our request. There was never any timely feedback. Everything we sent was like it fell into a dark hole. No one was helpful in any way. Clearly they were doing everything they could to discourage us so that we would go away.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 27, 2018

    Wells Fargo customer service representatives are not professional. The company does not offer practical financial solutions. Making payments online does not offer options to pay additional amounts.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 26, 2018

    I was so pleasantly surprised when my local Wells Fargo branch manager called me personally to tell me I should refinance my loan, with his help, to save money.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 26, 2018

    The Mortgage Loan Process with Wells Fargo Bank was flawless. Everything seemed to click from day 1 of the loan process. The Loan Consultant did an excellent job of getting me a good loan rate with an appropriate term. Thank you Wells Fargo.

    3 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Aug. 25, 2018

    It was horrible. Do not use them. They are unavailable to talk to, cannot go into bank to discuss mortgage questions. I am never doing business with them again...

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 25, 2018

    Wonderful and easy to work with. Very helpful and assist with every step. Call and communicate with you every step of the way. Friendly and savvy about their product.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 25, 2018

    Wells Fargo would not work with me to keep my house. No decreased monthly payment and they were so rude and angry at me! Wells Fargo tells its customers to call them if they have a problem and when I do I'm treated like squalor. The whole business should have failed and they should be GONE!

    4 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Aug. 24, 2018

    I liked Wells Fargo, until I realized that they were processing my payments wrong and when I caught it, they said they could only fix a few of the payments that were processed wrong. I was paying from the beginning extra principal payments that they didn't apply correctly. I felt ripped off.

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 24, 2018

    Wells Fargo have been our mortgage provider for several homes over the years. Communication and customer service have always been first rate. Anytime I have called with a question or concern they always come through. Online access to account was simple to set up and access. We will continue to do business with Wells Fargo.

    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 24, 2018

    Great help, good service, fast response, I would recommend these guys. Even on my property loss due to hail, they followed up and made processing my insurance claim very seamless.

    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 23, 2018

    I have mostly dealt with Wells Fargo in regards to foreclosure and for the most part I can say once contacted they stay in touch at the minimum on a weekly basis. They remain in contact with the homeowner as well as with me. Always have been courteous and willing to help.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 23, 2018

    I sold a house in Washington State February 1918 and bought one in West Virginia in December 1917. Both had a Wells Fargo mortgages. I have refinanced several times and always ended up with a Wells Fargo mortgage. WF always had competitive rates. Their turnover from one team member to another was seamless and follow up from all team members was impressive. WF will always be my first choice for future mortgages.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 22, 2018

    My application was sold to Wells Fargo, they were very misleading upfront and when I had a hard time making my payments they pretended that they wanted to help but they obviously really didn’t by their actions. I will avoid Wells Fargo at all cost in the future.

    3 people found this review helpful
    Loading more reviews...

    Wells Fargo Mortgage Company Information

    Company Name:
    Wells Fargo
    Year Founded:
    1852
    Address:
    420 Montgomery Street
    City:
    San Francisco
    State/Province:
    CA
    Postal Code:
    94104
    Country:
    United States
    Phone:
    (800) 869-3557
    Website:
    www.wellsfargo.com
    Make the best choice, every time

    Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

    THANK YOU

    Keep an eye on your inbox, the latest consumer news is on its way!