Wells Fargo Mortgage Reviews

After downloading to loan tracker, the Wells Fargo employee would ask for document again - it was maddening. Then the actual closing, after waiting for over a week, and emailing 3 different times, finally someone called and said, they were sorry but our "closing person" was out of the office. They would call us at a later time for the closing - we had to email again after several weeks to get the closing set. As soon as closing time was set, the "closing person" called and wanted to set up our closing. Absolutely crazy. Please go somewhere else for your mortgage needs, this is just a small example of the unprofessional attitudes of the people we dealt with at Wells Fargo. Obviously Wells Fargo did not act like they needed our business and most certainly did not appreciate it.

When it came to crunch time despite my constantly reaffirming my requirements they stalled and stalled and stalled. After closing escrow on my California home it took them 10 days to finally fund the new loan with as I said over 50% down payment. This left me in limbo and on the road and in storage for 5 days after leaving California. They will cite they followed all the rules imposed on them by regulations, but I consistently and constantly asked them to make sure they didn't leave me in limbo and they lied. Don't ever use Wells Fargo Mortgage unless you have the luxury of waiting weeks until they fund your loan after closing on a sale.

My husband told W/F that this was extortion; W/F never gave us a good logical reason why they needed 50K dollars more from us. Now we are 2 years later, and they apparently screwed up our escrow. They told us that our mortgage would be going up $400 per month until the mess up was remediated; they said that our mortgage would go down again once the escrow was in good standing. But this did not happen. Now, they are telling us that our payment will be an additional $400, that is $800 more than or original payment!! No one we talk to at W/F can give us any explanation that makes sense. Is anyone out there having a similar situation??? Can anyone recommend a good attorney in the Frenchtown NJ area???

They tried 3 times to foreclose on our house, charged us additional late fees, processing fees, attorney's fees, and added next months payment to the foreclosure notice even though that payment wasn't due for another 20 days. On top of that during the so called modification they said the foreclosure would be held until decision was made and that was clearly a lie on our third attempt to avoid foreclosure... If I didn't have a money back up they would have back doored foreclosed on our house without telling us. Now I am 4 payments behind, sent in 2 of the 4 payments and two more by end of month to fully paid up...

Now they are not cashing my checks, they are going to send them back, and play the game of foreclosure again... Make me pay fees, on top of more fees, on top of inside attorney's fees for what. They preach "We are here to help... It's just a phone call away." **... Lies... **... If they really cared they cash the two checks wait 2 weeks for the other two checks and be paid up and be done with it... But no, this is what they do, they lie, they cheat, they steal, they rob, they are rude, insincere, they don't stand by "We are here to help"... I been trying for 9 years...

Someone told me to sue them, file bankruptcy and have the courts make them change the terms... I think it would be less costly and a less hassle if they would work with the customer. But I am going to see another attorney this week to proceed with a lawsuit. This unfair practice has to stop and Wells Fargo needs to pay for its unfair treatment of its loan holders. I'm not the only person who has been dealt a horrible deal with this company... It needs to stop. I'm writing this on behalf of my elderly father, I handle his affairs with this company.

However, she is low-income, and doesn't qualify for the complete funds needed to purchase her current home on her own income. After researching various options, we were told by Wells Fargo I can purchase the home for a low interest rate, low downpayment and monthly payments if I could live in the home. After 45+ days of submitting the same documents repeatedly, we were finally informed that I was denied because Wells Fargo underwriters were "unable to verify (current) residence." Wells Fargo originally requested to verify that I wasn't currently living at the home, which I provided evidence (tax records, employment location in the Bay Area, a written and signed statement).

During a phone recorded verbal denial, I was told that Wells Fargo wanted me to use an investment loan for the home, which would have a higher interest rate, a larger down payment and higher monthly payments, something my family could never afford. I am concerned about this for a few reasons. First, the home is in a predominantly low-income Latino neighborhood AND we are working class **. Although I have excellent credit (e.g - high credit score, no missed payments, track record of owning a home and paying on-time etc.), I was denied a competitive mortgage loan and was told the underwriters wanted to do the loan as a less affordable option.

Secondly, the denial reason is vague, and when probed for additional details I was denied by several representatives. The lack of a sound denial explanation and the makeup of the neighborhood along with Wells Fargo's long standing issue with providing fair loans to minorities proves as further evidence that their intentions were never to offer the competitive loan, but to coerce our family into a more costly loan in the long-run. This issue has since been escalated up to the discriminatory division at Wells Fargo, but I have not been able to get a response.

My mom has already undergone several hospital visits as a result of the stress that this situation has caused our family. What we are requesting is a full refund for the fees paid to the bank totaling $560 (for appraisal) and monetary compensation as a result of the unlawful act of discrimination experience imposed upon my family. I am sorry that my skin color, and the color of my neighbors makes us a bigger risk to your bank, but no bank should ever be allowed to freely and without just cause deny qualified individuals of competitive loans on the basis of their economic and ethnic disadvantage and/or of their neighborhood.

The next payment due was going to reflect our new lower payment, which was not allowed to take effect. Our income with this new job is now $1200-1500 a month less, take-home. Our house is in disrepair, although it is in better condition than 5 years ago, when we purchased. Now we have no tree maintenance, no insect control, leaky windows, roof needs repair etc. Can't even afford tarps this month.

Long story short, I finally closed but it was the worst experience getting a mortgage that I've ever had. I received a letter from Customer Care and Recovery Group that stated after the investigation, they determined the delay in my closing was due to not knowing the builder was not going to pay some of the closing fees. They knew this since day 1 as Wells was not a preferred lender. The real truth is that my file was sitting in underwriting for weeks and days. You don't tell someone they may need to refi their auto loan to lower their DTI three days before a close. The CCRG also stated the CD was being balanced on June 13, 2017.

Bull! My loan was not sent to the processing center in Florida until the night of June 13 arriving on June 14, 2017. Wells refused to waive the three day CD review for me to close on time or on Friday, June 16. With household goods in storage and scheduled to arrive on Saturday, June 17, 2017, Wells could not care less of what they had put me through mentally and emotionally. Customers please beware! I will never ever recommend Wells Fargo Mortgage to anyone. I guess I should of read all of the bad reviews in the beginning and would of known not to use them. Sad thing is that Wells Fargo has refused to admit they screwed this up for me and the underwriter involved is much to blame.

Their customer service reps won't let you talk to supervisors even if you asked to and try to talk over you. They send you refund checks saying misapplied when you owe them money without explaining why. You really have to get a lawyer involved to get them to tell the truth even their executive office sends you around in circles over and over again. I don't like being held hostage but that is truly how I feel and I feel they want to take my home because they know it has equity and they don't care about the truth compassion understanding or any type of empathy towards a consumer who is disabled. They are too large. They don't talk to each other's departments and you are the last thing on their mind as an individual consumer. You don't count. You never will as you're just a number.

I then set up biweekly payments to Wells Fargo through bill pay service of Bank of America (BofA). BofA delivered as requested, on the correct value date. But Wells Fargo did NOT apply the payments correctly as said could not accept "partial payments" from 3rd parties. Result: For payment due August 1, I paid 1/2 on July 14, and 1/2 on July 28. If I had NOT called, my mortgage payment would NOT have been applied. Wells Fargo cannot do it correctly, but then want apply biweekly payments from another bank (that had correct account number!). Incredible.

Original Review: July 20, 2017

Wells Fargo Online Banking utilized to make mortgage payments is designed to charge Non-Wells Fargo Account holders higher costs to make their mortgage payment. Upon receiving my new mortgage holder paperwork, after being sold to Wells Fargo Bank, I was able to go online and make my first mortgage payment. The following (4) months, I have had nothing but problems and higher costs when attempting to make a mortgage payment. For example, I have spoken more than (6) times with "Customer Support", never able to speak directly to the "Tech Support" people directly. The Problem: The Mortgage Payment page will not accept my bank "Routing number and Bank Account number". When this happens, I am forced to call customer service for the "Mortgage Department".

The first contact is an automated menu driven access allowing you to make your mortgage payment for an additional $6.00. If you wish to speak directly to someone in the mortgage department to make your payment, (a menu driven option again), this will cost you an additional $12.00 to process a payment. When the Wells Fargo employee takes your account information, they ask for your "bank Routing number and checking account number"; exactly the same information their website asks for. However, it is my conclusion, after going through (5) months of this, Wells Fargo has intentionally flawed their website to force mortgage holders to pay additional costs. At the rate they are charging, over a 12 month period, Wells Fargo will net an additional $144 per year from mortgage holders. This should not be allowed, but mortgage holders have no choice where their or to whom their mortgages are sold.

I talked to Wells Fargo. Girl was nasty as heck even CFPB sent everything to them and she has the audacity to say in her response "We did not find any information or conversation about a 300,000.00 loan amount..." It was sent to them and if that's the case why does their attorneys have it and presented it in court exhibits and seemingly used it in Mediation for 3 years...

How did Wells Fargo lawyers GET hold of it and yet Wells Fargo knows nothing!!! It's all lies and denials and losing our house from their fraud in weeks' time... How can they get away with this when I sent evidence (over 200 pages) galore through CFPB but they turn their heads and still make up lies about income when I proved it to them... They are horrible and can get away with anything because CFPB does nothing except wait for a response. C'mon do you really think the bank is going to be honest in their response!!! NOOO.

Every lawyer who has looked at this cannot believe the LO fraud here by the lender with Wachovia in 2008 yet their lawyers still deny and lie. 79 year old a 30 year mortgage! Really. How did their lawyers get hold of a different one and Wells Fargo knows nothing??? It smells and the loan never should have been presented... Wells Fargo continues to lie to people and throw people out of their home of 35 years without a care in the world.

We are living in temporary housing while waiting for our new house to close. Almost everything we own is in storage units located over a hundred miles from where we are living. We have complained about our experience to the manager of the person who has been processing our application and to the manager of the manager to no avail. We are being treated like criminals instead of valued customers. It is also time for an investigation of VA and their new red tape guidelines. Financial institutions are required to use VA's forms which mirror regular civilian institution forms. Apparently VA does not like veterans obtaining home loans and does its best to discourage veterans by snowing them with unnecessary paperwork. Six years ago it took us less than 30 days to been in our new home. God knows if we will ever get the loan approved.

I'm very very disappointed. I ended up doing my own footwork. Please if you are looking for a mortgage consultant I'm sorry to say do not look here. If I can please be directed to the right direction to where I can contact someone even higher please someone let me know. This is June 2017. I strongly advise that you deal with another mortgage company. Last but not least the Clearwater branch is very sorry as satisfying its customers. As to Albert ** he was very unprofessional and came about with a cocky demeanor. (Meaning he know he can get no trouble behind his work ethics) UNFAIR.

So I said, "What of this letter you sent me." Happily she exclaimed, "Didn't you read it? It says you can only change your date if you're not behind a payment. Your original terms still stand." Oh then when I told her to transfer me to somebody not yelling she did, but I got her employee's I.D. first. I have another person looking into this but in the meantime they have been so deceitful. We trusted them and always pay our bills. He took my scheduled payment and according to them they will take a full payment too. How awkward and how devastating. Please do no banking via phone, especially mortgage. We cannot believe it and I'm suffering angina pains. I also suffer Migraine. Be smarter than we were. Go for your loan with a lawyer who usually charged 300. It's going to save you and The American people billions. Hope it helps you.

Updated on 06/12/2017: I've already tried to submit my concerns with Wells Fargo Ethical Business Practices as dictated by their Business License: Let me explain. I was not behind my payments for this mortgage loan. My husband who is a Disabled Veteran and I bought our home in December 2016. I continually tried to get them to change our due date, nobody would. They said it could not be done ever. Well, the Army didn't pay him 700 they owed us for over a month. So, I called them and a fairly nice lady told me our new preferred payment could start on May 25, 2017 and then every two weeks. I was so happy. A confirmation letter was sent to us confirming this. However, they never attempted to take our payment. When I called them I was screamed at by a lady who calls herself Heather **? I got her employees number.

Then I spoke with a man, got his number too. He then took my payment over the phone but insisted I could not remain on the preferred plan? As stated and as originally promised. He discouraged me from going to a branch. However, I took a witness, a friend with me. They took the other half of my every two weeks payment but insisted I still owe for June now? They promised I would not pay a late charge as I explained we get paid every two weeks. So, this is very deceitful and unethical. I plan on getting their Business license number and turning them into both my state Attorney General and Department of Financial Institutions. As well as the Better Business Bureau.

Now, keep in mind as I was making my payment at the branch, the women on the phone began asking me if I wanted to short sale my home? Come to find out although I requested to speak to the Main Corporate Office I was now speaking with Collections. I just received a letter saying we are almost in Foreclosure? I just do not trust them at all, why would I? They say one thing and do another. Because of their deceit I have to pay 2 full house payments by July 7, 2017. Thankfully I'm able but, it boils down to facts. The letters contradict each other. Please only bank with them or make payments via bill pay. Or a wire transfer. They will probably no doubt keep saying behind, although they have promised otherwise, my June payment is not due until the 16th. It hurts dealing with these people.

On 29 May 2017 Wells Fargo told me they were not concerned with my complaint ** through the Dept of Justice/ConsumerFinance.gov. Their actions have left me unable to sleep by their refusal to honor our agreement. I sold my retirement home in hopes of these funds. Now, I will not be able to survive on my Social Security without help. Wells Fargo has taken advantage of me. I cry continually due to their dishonorable actions that have left me penniless. These funds would have helped me restart up my federal contracting business. My age is a deterrent in applying for work even if I were more mobile. Wells Fargo is not your friend. These people work together to take your money through actions that closely resemble what is described as a R.I.C.O. act. Why are they not prosecuted? Do they only get fined & their hands slapped; While others suffer?

2014: Decided to apply for a small WFHM home equity loan (30% of equity) for various improvements. FICO 820. Filled out online application and expected quick approval. Instead, I received KILOTONS of docs to read/sign via Email and USPS, innumerable phone calls requesting information, including info about my mortgage at WFHM and accounts at WFB. After refusing to commit to a 30 min call to have someone read me the agreement (I can read it myself, thank you!), I decided to cancel the application and just pay for the improvements with a credit card... The potential tax deduction was not worth dealing with this incompetence.

2017: Received Email advert from WFHM for HELOC "Use your equity to improve your home!!!" with "Easy online application"!!! Decided to think about it and maybe get some additional tax deductions while making home improvements. FICO still 820. Asked my banker, who offered to help with the application process to avoid previous issues. Filled out online app and received MEGATONS of stuff by Email and USPS, and phone messages at all hours of the day and night, including weekends, asking me to call back.

Called back 3 times, placed on 1 hour hold for the 3rd call which was on a busy Saturday... Person was evidently reading from a script from which he was not allowed to divulge. I was asked the exact same questions on all 3 calls and also received 3 "secure" Emails asking me to reply to the same questions in writing, including questions about my mortgage balance and payments AT WFHM and asking me to send bank statements FROM WFB. WTF?!? Complained to my banker; he called WFHM and received the same questions for me to answer (again)... He sent my replies and was subsequently asked 2 more times to answer the same questions. In addition, I was asked for a purchase contract 3 times even though I was not buying a home, and proof that I am single. WTF again?!?!?

More than two months later: more requests for more stuff that appear to be completely irrelevant. All of this for a small loan that is less than the limit on one of my credit cards (all of which are paid off). As of today, I am refusing to send any more stuff or answer anymore more phone calls about this HELOC application. I asked my banker to cancel the application if it is not approved promptly, and I am thinking of transferring all of my accounts out of WFB after paying off the small remaining balance on my mortgage. Incompetence lives on at Wells Fargo, but I don't need to live with it!

The harassment continued as we called in to no less than 6 different reps who could not wrap their minds around our issue and refused to help in any way other than collecting yet another payment. Then we found out that the two extra months of payments we sent to cover their mistake had gone to the principal of our loan instead of our monthly dues!

We were then warned that one more "late payment" would put our home into pre-foreclosure. We spent hours on the phone with your reps trying to get this sorted out and after weeks of this nightmare seem to have sorted this out on our own efforts. To add insult to this ridiculous waste of my time we have been getting forms from Wells expecting us to sign off that everything was handled correctly. I will be looking to refinance and discourage everyone from using their services. I can't in good conscience encourage anyone to be treated with the same aggression and indecency that we experienced with Wells Fargo.

By 11/20/16 I was out of the apt to downsize the expenses! I do care give for 3 companies plus 4 consistent income I get plus roommate helps $450. WF calculation total income of $3,700.00. Stefani did not want my ex-husband income we live at the same resident that could add up! WF did not make a condition on me to leave the apt right from the beginning of the process it dragged the time. I have so many mail showed my resident address including Wells Fargo mail but I have mail still showed the post office. Mail such as the statements of BoA & some of WF that did not matter to me because we do online payment. Debra ** called me in Dec. 2016. I'm denied no enough proof even that I sent them proof of moving out of apt., and closed my PO Box and paying my credit more than what's requested!

I received letter that still there is not much changes in my situation! I blasted on phone saying all this modification is just an F like a fake! ** offered me $10k I said no I want to keep the house money will go fast. Her & her boss had stronger fist than mine! I received mail about loan information to new creditor Wilmington Saving Fund, Christiana Fund but WF still my survivor. So ambiguous eventually. BSI at the bottom page of the loan information there is [X]. May hold them in a separate account until you pay the rest of the payment, and then apply the full payment to your loan.

So I called Stefani at WF she said WF still my survivor explained what that hope of that [X]... I thought the worse thing will happen. I will get confirmation that either I will pay the whole amount or last chance. No more extension on repealing the delay. Instead it seems the plan already been made between WF & British BSI. When I called BSI they said "Your information not loaded in the system yet call us next week!"

I received mail on Feb 6th 17. Again WF that BSI my financial services start Feb 21/27, there was mail from BSI saying same like WF about option help modification. I received regular statement from BSI on total payment for March 15/17. I was still receiving mail from WF about my escrow information was so close timing when our life situation gets crucified. Get to the point. No one dealing with me. WF says those mails just generated call BSI and BSI don't return my call at all keeping me in the dark to not have any chance on anyway to keep the house! There was time called Stefani on 3/13/17 her voice mail said she'll be back on the 14th and even next week on the 24th her voice message says will back on the 24th. How could anyone trust this kind of unorganized system with phone as well with documents. We are couple frail. WF staffs had no heart beating.

I called Wells Fargo ONLY to inform them that my payment for the current month would be late. I knew there would be a late fee, but asked if I could set up a date to have the payment automatically withdrawn so I did not get collection calls. The representative asked me what happened to make the payment late. I explained. She said they had this great program for this situation. I would only have to make partial payments for six months. This would help me get on my feet. Because I am not naive, and it sounded to good to be true, I reiterated the information back to her multiple times. I asked if there were any disadvantages, if there was anything I needed to know about this agreement that could affect me negatively later. I was told no, many homeowners were struggling and this was a program put in place to assist in these hardships. I accepted.

After the 2nd payment, I couldn't pay online. I called, was told based on agreement would have to call to make payments. I thought ok. The 4th payment or so, I was waiting on hold to make a payment and I heard the recording "this is an attempt to collect a debt". When the rep answered I asked about it. She informed me that the amount of my monthly payment that I was not making would be a balloon payment that would be due at the end of the 6 month period. I was furious. If I didn't have it to begin with under the circumstances, how would I have a balloon payment. Their solution, take it out for another 6 months!! SERIOUSLY?! Because I didn't have the full amount, I had no choice. Now I attempted to get a loan modification through Wells Fargo. I was denied.

Now I'm frantic, scared, limited on funds, just started a new job, I was sick about it. I have pages of dates, times, people I spoke with, conversations. I even begged them to pull the original call so they could see I wasn't lying about what I was originally told. I ended up having to get an attorney to avoid foreclosure. I finally got the loan modification. Oddly enough Wells Fargo said "we could have done that for you, you didn't need an attorney"?!? Three sets of paperwork later (because each set was incorrect), I finally finalized and felt like I could breathe again. NOW...

The second nightmare: I wanted to sell the house and pay off my credit card debt that I had accumulated when I lost my job. Then, I wanted to buy another house, not bigger or better, actually more simple as it's just me. Because of the loan modification, I called Wells Fargo to verify the payoff. I SPECIFICALLY asked about the loan mod. They assure me it's all included. I get a payoff in writing. A few months go by, I decide to list the house. I call WF AGAIN and confirm the same info. My house sold in one day (literally). I felt so blessed! The day of closing, about an hour before I am to go sign, I get a phone call from the title company. They ask if I have a second loan. I explain no. I have never made 2 payments and I am not aware of any other loans, I have never taken any out.

The title company said, "well there is a HUD loan coming up". I explained the loan modification, and what had previously happened. I also explained I could not continue with the sale of the house if I owed this additional 20k as I would not profit enough to benefit from the sale. The title company said, "let us double check". They call me back tell me everything is okay. They spoke to WF and verified all liens would be satisfied with this written payoff they had. I said, "ARE YOU SURE", and they said, "yes". So we close, everything goes smoothly.

Almost 7 months later, I get a call from the title company. Guess what, I now owe 20k to HUD!!! It's in my name therefore I am responsible!! Now understand, I bought the house for 125k with 3.5% down FHA loan. I had the house for 7 years prior to selling. I had a low interest rate. The payoff was approximately 112k so it's not as if there was this huge discrepancy that would have raised a red flag for me to say, "hold on something's wrong". So as of today, the title company blames WF, WF blames the title company, HUD says there is no way I would have realized as consumer this process and the title company should have known.

Nevertheless here I am this middle-class single woman owing 20k that I am responsible for and if I do not pay it I can apparently be sued by the buyer and it will also go on my credit as an unpaid debt! I was told by the title company that it is my responsibility to know what my debt is. I feel sick about this. I am an ethical person, and I try to always take responsibility even if I do not like the consequences, but I verified with WF, I verified with the title company, I even called the attorney that handled the loan mod and verified WF should have informed the title company. The only thing that I feel I could have done differently is pull the loan mod info and fine tooth comb it prior to selling.

I feel like such a fool, and now my house is gone so I cannot change my mind. The realtor even told me on the day of closing "DON'T WORRY, I can't believe the title company is even bothering you about this. It is an error". I am open to any thoughts or suggestions. I feel sick about this. Signed - Sickly Discouraged, Mentally Extenuated.

A little history is required to prove a home loan was IMPOSSIBLE. --- I became handicapped in 2006 due to two spinal surgeries. My wife had to quit her job (she had been a senior designer for Hilton Hotel's Beverly Hills headquarters and I had been one of the top Lobbyists in LA, CA for several decades). Neither of us knew when, or if we would return to work. So, my WFB Private Banker's call, offering an UNSECURED LINE OF CREDIT, seemed like a good idea. Our successful background was the basis the bank could use to justify such a large line of credit. We Did Not qualify for a home loan under Federal Banking Regulations, so it was impossible to have this credit be put in our home as a Trust Deed. We had hundreds of thousands in equity, in the home we bought in JAN 1993, so the worst possible situation would be to sell our home if neither of us could return to work.

My private banker initiated the call to me and said she would fill out the loan application paperwork. All we had to do was show up at the bank to sign ALL REQUIRED DOCUMENTS, and the line of credit would become available immediately if we needed it. Our credit record was impeccable, as we had never been late on any payment since our marriage in 1974.

On May 25, 2007, we signed the required paperwork at our local office. A notary for WFB handled all of the loan documents, so just to be absolutely positive there was no Deed Required, my wife asked the Notary to stamp a page and scribble out the page, showing with absolute certainty, if a notary of anything had been required, she would have notarized it on that day. The Notary did stamp and date the notary form, then cross it out, so we could include it with our loan paperwork.

In August 2011, I was told the line of credit had a DEED attached to it, and, our entire $500,000 line of credit had been used (that explanation for another day). I requested a history of our loan and was told it would take a while to get it since it was housed in WFB's national achieves facility. On 10/3/2011, a loan history summary was sent to us. It showed that the loan had become effective on "June 5, 2007", to correspond with a Short Form Deed of Trust that had supposedly been notarized on June 4, 2007. Our loan records were all dated 5/25/2007, no deed had been required (we were told the boilerplate language about a home equity line of credit was merely the loan paperwork the bank used on 5/25/2007, but obviously, since no deed was required 5/25/2007, we could ignore the bottom half of the loan document language.

We had not supplied any tax returns, w-2's, 1099's, no appraisal had been done and the loan approval document stated the loan approval was only valid until if completed prior to 6/1/2007, so everything seemed to be exactly what our banker and the loan document person was telling us was absolute. However, my wife wanted absolute proof that no deed was required, which is why we had the notary stamp a blank Notary form we could keep as proof of the no deed required.

I was extremely upset, as the Loan Summary showed our loan had become effective on 6/5/2007, not 5/25/2007, there was a deed showing it was signed by us on 6/4/2007 and A Different Notary than our original loan processor had supposedly notarized the deed on 6/4/2007, and despite the equity we had in the house, we could not refinance the house, as we Did Not meet the basic needs to qualify, namely a job, to prove our ability to repay any new refinance loan. I asked a very basic question of how did we qualify for a home loan in May or June 2007 when neither of us had worked for over a year in 2007 either. We were not provided with any answer.

Every document we had was signed on 5/25/2007 and I knew we were being railroaded. Plus, why did the loan summary say the loan became effective 6/5, instead of 5/25/2007, that our paperwork showed?? Numerous issues were unanswered and made no sense whatsoever, so we decided to file lawsuits I was furious, as we had been lied to all along and it appeared we could not prove it. Plus, the entire line of credit had been maxed out and I knew we had not spent all of that money. Nothing made sense and we decided to file a lawsuit against Wells Fargo.

Tomorrow I will Post copies of documents provided to the courts by Wells Fargo, documents filed with the county Recorder and documents we have from the original loan packet we still have. The documents do not match, which brings up the issue of how can a computer change dates without any human intervention and what Judicial Notice means in court. Everyone should be as amazed as we were/are about how a bank can lie And the court had to accept as fact, paperwork that obviously had been altered by someone.

The documents obviously did not match my line of credit loan documents, so began a many year quest to prove Wells Fargo Bank lied to me and the courts. I decided to investigate how this could happen. On 8/25/2011, I was told my line of credit was a loan against my house. I requested a loan history from WFB's archives by contacting my Private Banker. I had been a VIP customer with WFB for many years, and could not believe my bank or any bank would manufacture documents. What I found was horrifying. And, if it happened to me, I wondered how many thousands of others had suffered the same fate. From the date of the loan until today, WFB still tries to convince people I am the guilty party and that I am trying to cheat them.

I had been disabled for over a year when I obtained the line of credit and my wife had quit working to take care of me 24/7, FOR OVER A YEAR, and could NOT QUALIFY FOR A home loan as I could not provide proof I would ever be able to pay if off if I did need to use it. However, I had equity in my home of 20 years and knew I could sell it if it ever became necessary to do so. Review a few of these documents, and ask yourself if anything makes any sense at all. You can decide if you believe the bank's version of the story or mine. It could happen to you and did happen to thousands of people nationwide.

It took until 10/3/2011 for a "copy" of their officially archived documents to be sent to me. Worse, WFB actually submitted these same documents to courts and Cited Judicial Notice that the judges must accept the documents as being legally valid and binding upon me. History-- on 5/25/2007, after getting a call from my private banker, I was told I could get a line of credit up to $500,000, to use if I needed... MORE EVIDENCE TO FOLLOW.

Next month I get the same letter, call again, and I'm told it is NOT a mistake and I am 3 months behind. I send them bank statements showing the payments I've made and instead of correcting the problem they call and offer me a loan modification that could lower my payments and prevent foreclosure. Worst thing I could have ever entertained. It took them two months to complete the process only to tell me my payment would go up 200/month and my interest would go up a percent. Now I am told the payments I've been making during the time the lien was in review with underwriters was withheld in an account! AWFUL and incredibly insensitive people to deal with! I can't wait to lose Wells Fargo and reliance elsewhere!

Our contractor had to finally halt work because they were out so much money on this project with no payments from Wells Fargo. Because of Wells Fargo delays, we ended up in a rental house for 9 months instead of the 2-3 months it should have taken. Our house still has many repairs to go but we now have to wait for weather improve to do anything else.

Our latest problem is trying to get them to release funds to pay for our move back into the house and cleaning of air ducts. We were issued a check from insurance for this purpose and we were told when we took the check in a month ago that they would send it in to the main office and then FedEx a check back to us so that we could pay our bill. I have since called in 3 times (when it never appeared) and each time was told that it will be processed within 2-3 business days and FedExed to us. My fear is as the weather gets nice again they will still not release funds when needed and we will lose our small window of time to get our repairs done.

Now they will not even consider any kind of modification because guess why? I don't make the same money! What do they want? I guess they want the house, to sell again to some unsuspecting idiot who doesn't know they're fiends, predators, killing the average american who thought he was doing the right thing all along... Paying bills, putting kids into school, doing all that ** that now doesn't count for anything. America is absolutely messed up. No one but rich ** get what they need. Be that as it may, Wells Fargo is the worst of all the greedy people hating ** heads of America. Bottom line... Don't do business with Wells Fargo at all. They want to destroy americans.

They wanted to refinance our house for less than 65 percent of value. At the onset it was "oh no problem, we can do 80 percent." Then when it came to a decision they wanted this that and the other and after all that they only wanted to approve less than 65 percent of house value even though our income is now more than when they approved 80 percent of the value. In the future I plan on going to any other company but Wells Fargo for my Mortgage. Oh we closed the charge card and bank accounts there as well. They currently hold the rest of the little remaining mortgage which I intend to pay off soon to be rid of dealings with Wells Fargo. Please do not put yourself in a position where you get fleeced by Wells Fargo Mortgage.

My wife, being a former WF SVP for private banking knew the questions to ask. They said that they saw where the funds had come in and that the funds were applied to a dormant checking account (one my wife had to open when she became an employee) but when she left 10 years ago, she took out all of the money. They could not explain why it was going there but they said that they would freeze the foreclosure process. This all happened around Christmas and the New Year time. We called back after the new year only to find out that the person helping us, is no longer with the company. We had to start the process all over again. They repeated everything the 1st person said. They then escalated it to "Executive", which I have no idea as to what that is.

They strung us along saying all the money (5 months worth) was in that account. Nobody was applying it to the mortgage! It wasn't until 5 weeks later; we get a call from our homeowners insurance company saying that they received a letter from the lender saying the house was foreclosed and that there was no need for us to keep the insurance.

We spoke to the "NON-EXECUTIVE" who then said he told us that the house had been foreclosed on. Said he told us that they sent the Foreclosure notice and eviction notice via the US Postal service - NO SIGNATURE REQUIRED. He then told us that everything has been kicked over to 'PREMIER SERVICES' and to contact them. We did, the lawyer will not return our calls. We spoke with the real estate agent representing them, and she said she had the paperwork.

We called again to their lawyer, no answer, but spoke with an office assistant who told us that the 'eviction notice' had been sent via FEDEX. Asked for the tracking number and she didn't give it to us. She said it was delivered on 2 Feb 20107 and left on the front porch, no signature required. DUMB!!! We called FEDEX and did a reverse check to see if anything was delivered to our house and gave them a time frame, not the exact date. FEDEX said nothing has been delivered by them since a package in mid-December (Christmas gift). We also called the post office and they said that they have not delivered anything that had a tracking number.

We called the real estate agent and she made a call. We then received a summons to vacate from the lawyer, USPS - No signature required, but the date on the statement was 17 FEB. Not the one they said they sent in January. Called WF again, and the young lady said there is nothing they can do... "BUT AT LEAST YOU WILL HAVE SOME MONEY TO RELOCATE".

SUMMARY - WF never contacted us. Said they tried, but the home phone had been disconnected and we updated our POC info with both cell phones. We did this again during the loan modification request. They do not have one central database. EXECUTIVE said they could not apply our funds because they decided to accelerate the payments and with the late fees, we didn't have enough in that dormant account. Although the first couple of persons we spoke with told us that they would do that.

They never sent any correspondence to notify us. They do not even communicate well with their own departments! Wrongful lawyer documents - should have received the original documents, not ones that were done again... 1 month later! 6 LAWYERS all told us that we have to vacate, we cannot get our house back. Trying to sue WF would be a nightmare!!! All because the COMMONWEALTH OF VIRGINIA sides 99.9% of the time with the lender, even when the lender is wrong!

I was told in mid June of 2011 to await the paperwork which should arrive in 3-5 business days. After 2 weeks I call and was told they have been busy and I should get it any day. I call first week of July and say my payment is due but was told not to make it as it would throw off the figures, paperwork arriving soon. In August after many phone calls I was told Justin was no longer there. The Senior VP had also gone awol. But my case was being handled personally by the office manager. Don't do anything and sit tight. This went on despite many many phone calls, letters, etc. I had been a senior executive in IT and was not used to being blanked as the office manager never took my calls.

Finally on December 23, 2011 I got a call from Savannah from the same office asking why I was not making payments! Whenever I called I talked to Joel, same first name, as he was the only one picking up the phone and would relay the office manager's instructions. Savannah talked to Joel who called me in January. He said the deal was off the table and "that was then, this is now".

Finally he called like from a parking lot on a cell phone and said for me to trust him that he was going to save our home? I said "wtf do you mean. We had an agreement." He just said for me to get my paperwork in order. In the end they made me sign a 40 yr. mortgage, attached outstanding interest and increased the loan to the level of when we purchased the home 5 yrs before. The payment is actually $50 more than our previous 25 yrs mortgage loan? Joel told me to pay on it for six months and refinance it. While doing so Wells Fargo trashed my credit so I couldn't refinance the loan. So I'm stuck at the moment, but besides almost losing our home feel lucky after reading some of the other situations on this site.

I sent Mr. ** our paperwork ASAP as he said he needed in within 2 days! After I submitted my documents I was told the whole entire process could take up to 30 days although within a week after I submitted our paperwork my husband received a call saying Wells Fargo did an analysis for the area we live and we did not qualify for their program! I did my research prior to sending them my paperwork as there would have been no use in attempting to get a better interest rate if we owed more than the homes were selling for in our area. Just to have some knowledge for ourselves if the homes in our area are selling for less or more than the balance we are paying for our home. In fact two homes on our street just sold for $100K more than we owe! We were thinking we would have a pretty good chance as possibly qualifying.

However it seems as though Wells Fargo did not go by our credit, did not come evaluate our home nor do we think they did an accurate evaluation of our area! We are unsure why they even made us submit paperwork/documents if their ONLY decision was going to based on a analysis of an area and not even an accurate evaluation. Maybe Wells Fargo should do this analysis prior to a person taking the time to gather all their financial history and personal information sending it to them just to be disregarded over Wells Fargo supposed analysis... Which seems pretty inaccurate after seeing two homes on our street sell for the prices they did.

It seems as though the joke was on us to have taken the time to call Wells Fargo, then gather all of the paperwork, then take time to submit the paperwork to them ASAP or at least within that 2 day request! Then only to be rejected over some facts they say they have for a area is not even accurate is a joke to the consumer. I am hoping to have a new job soon and we will definitely retry to look to refinance in the near future but NOT with Wells Fargo.

I do want to say that Wells Fargo seemed legit and with their long reputable history we had high hopes in them. We have had our mortgage with them for over 10 years! Wells Fargo has always treated us fairly until we experienced this bogus and bias reasoning they gave us, and not to even consider the real facts seemed really dishonest and not reputable at all to us. So just a thought if you are considering using Wells Fargo as lender your credit may have nothing to do with being approved for a home. You may also receive a denial depending where your home is located and their bogus analysis of home values in the area.

UPDATED ON 03/31/2017: We are or were in the process of attempting to apply for a modification with Wells Fargo for our current mortgage loan. Our current interest rate with Wells Fargo is at 7.93%. (We know it's high!!) We have fallen behind on a few payments and are attempting to try to keep up on them as much as possible. We have been struggling since 10/2015 when my father passed away unexpectedly and had to pay his funeral and also having to place our mother in a nursing facility within a few months with Alzheimer's and a job loss to say the least well... Life happens. We have tried to do our best to keep up paying on our beautiful home, but have fallen behind at times.

So far Wells Fargo has always worked with us seeming compassionate and usually always willing to work with us, sometimes by allowing us to move some payments back when we need to. Even though we have late fees they have always worked with us which as made us feel like we are still valued as customers. We started the process of modifying our loan I believe in late January or early February 2017 with a representative: Levar ** with Wells Fargo. Mr. ** contacted my husband I believe in February to inform us that the modification did not go through because of the home values in our area (Not based on our credit, Not based on the value of our home or balance owed) which made absolutely no sense since we only owed about $284K and home values were up in the area around $400K or more in our area.

We were then contacted again by a representative who said we could appeal... so we did! We were very excited at a second chance to appeal the decision as we do love our home and would LOVE the opportunity to just get back on track, thinking to ourselves how great it is that Wells Fargo is going to give us the chance to appeal their decision. AWESOME! We are still valued customers!!

Within a few weeks 3/8/17 we were contacted by Brad ** who told my husband the appeal process was denied... Then just last week we had a moment where we were really thrown into a loop when our insurance agent contacted us asking about a credit on our mortgage insurance. He was stating his office received a large payment and he attempted to contact Wells Fargo concerning the payment received but he could not get an answer on why Wells Fargo had sent a payment since we paid our own escrow mortgage insurance and our own escrow property taxes since we bought our home in 2005!! I called Wells Fargo on 3/17 and made sure they were aware that in fact WE paid the insurance and property tax ourselves. The representative indicated someone manually had to change that in their system, But reassured me she had manually changed it back to reflect we paid the escrow portion of taxes & insurance.

Over the weekend of 3/17 we received a mortgage statement with a new surprise it!! This new statement now reflected how our mortgage payment went up $432.49!! Why: Because Wells Fargo now added in for the escrow insurance & property taxes!! I'm confused. Are we not are trying to modify the loan so we can get a lower payment and maybe a little assistance and get back to paying them on time and keep our home? This definitely doesn't seem very helpful to the consumer to add to it! And I did call them to inform them of their mistake! We NEVER HAVE authorized Wells Fargo to pay on any escrow insurance or taxes.

With this new notice I called Wells Fargo yesterday 3/30/17 to check on the process of appeal and to discuss this increase and ask why they paid and then added onto our payment. I called Brad ** extension because I assumed we were still in the appealing stage of the modification process and I was unaware the final decision was already made. (Remember the email said it was still in process!) Mr. ** mentioned how he had already informed us on 03/08/17 of the decision made. That the modification was denied due to the equity in our home. I informed him that we were told the modification was in the appeal status and how I had received an email from Mr. ** recently showing it was still in process with no decision made yet. I asked even though my email came after 3/08? The email from Mr. ** was received on 3/17/2017!

Mr ** said he said no the decision was made 3/08/17. I mentioned how I was confused since we had the email from Mr. ** indicating the process was on-going and we thought one had not been made. Mr ** said no the decision was made. Yet Levar ** also called my husband on 3/17 as well saying the process was still being decided. Talk about confusion!

I then went on to ask him how can Wells Fargo make the choice to pay for the taxes & insurance without authorization. Mr ** said we knew they would pay for those when we submitted our paperwork for modification. I replied I did read that but I think that was only if the modification was approved. You're stating it was not. Mr. ** said he would have to look into that but the insurance company and the taxes would have to be paid back to Wells Fargo. I replied "I know it would and it looks like we would be paying it back with interest as I seriously doubt if the city or county was going to refund Wells Fargo's funds."

I also told Mr. ** that Wells Fargo could contact our insurance company to get that refunded... as we were already paying it and that was not our fault that Wells Fargo took upon themselves to issue any payments without our consent or notifying us! And went on to tell Mr ** how there was no communication of any of this from Wells Fargo and we wouldn't have even known that Wells Fargo paid anything if our insurance agent hadn't contacted us. Mr. ** only replied that Wells Fargo would look into it. (We ended this call.)

I then called back to move our payment back a few days within minutes of speaking with Mr **. I spoke to a representative named David who was very friendly but mentioned we are in the rears of payments and asked if I wanted to speak to someone to apply for a modification. I replied I was working with Mr. **, and explained how Mr. ** said our loan was denied. David asked if I wanted to proceed to try once again and speak to someone in the Re-Entry department to try one last time for appeal. I replied whatever it takes. We are just trying to keep our home and work with Wells Fargo.

David then transferred our call to a Javier who worked in their "Re-Entry department". Javier very was pleasant and he re-took some of the information for their paperwork to re-submit our modification request. Javier asked like banks always do if it's our primary residence. Me yes. Javier ask why we are behind. I explain... death & medical hardships with my mom and lost my job. Javier replies "you know you may want to really seriously consider selling your home and moving into a home you can better afford"... I know at this point we probably won't get this third chance approved by those comments and thought to myself why should Wells Fargo modify our loan if we are paying such a high interest rate. (Compared to today's interest rates!) And now Wells Fargo has added in the insurance and property tax to the loan without approval of any paperwork and our consent.

This now gives Wells Fargo has the advantage on our loan to charge us more and charge us the added amounts on the loan with the high interest rate they have on our account. I tell Javier hmm... "We like this home. We have lived here almost 12 years". And how we would like to try to stay here and how we hope this third time it goes through... I also explain how we have paid it down quite a bit. In fact paid off the second loan we once had on it. Javier says "oh then all you can do is re-try then".

I start thinking why wouldn't a bank/lender try to train their representatives to encourage consumers to try to stay in their homes. After Javier's questions and his replies to our conversation I sure get the impression that those questions of how we should sell our home and move were possibly a hint that they had no plans on modifying our loan and that Mr. ** and Mr **, and Wells Fargo as a whole are not on the same page and there definitely seems to be lack of communication in this company from the top to the bottom.

So do we now go by Mr ** conversation and email after 3/08? And that Email that is still showing that the modification is still pending! Or, Do we now go by Mr. ** conversation who told me that the modification was denied? Or, Do we now go with Javier's new submission with the Re-Entry team? Or, Do we now move on and forget this negative experience with Wells Fargo? Once again we are hoping for the best and hope we can still feel like we are valued customers but seriously we are not feeling confident and we are not sure how much faith we have in this new submission of modifying our loan and want to still have faith but it seems bleak.

We are unsure of how may consumers are having a hard time modifying their loans with Wells Fargo and are these just some hoops that Wells Fargo has the consumer go through just to be turned down to say we have these reports on loans & modifications that we Wells Fargo looked at to meet some quota someplace... I will do an update... as soon as this supposed third chance for us to modify updates. We would SO like to have faith in Wells Fargo but the lack of communication and confusion with this modification has been overwhelming and draining.

After the payment increased, I applied again in October 2015. Feb 3, 2016, I was denied again. I appealed the decision and that was also denied due to equity in my home. I was told I had negative NPV. After obtaining an independent appraisal showing I did not have equity, I hired a loan modification company to submit another loan modification application. It was submitted with my increased income, bank statements and profit and loss to support my income. Again, my request was declined. The bank has ignored my current earnings, questioned all my deposits. Then went on to use old tax returns, knowing they would not support my current increase in income. An appeal was also denied. Meanwhile the deadline for HAMP modifications had expired. So I lost my opportunity to get a 2% fixed rate.

While working with another loan modification company, the bank issued a sale date. Then reality really hit. I was truly losing my house. All my efforts to save my home had not stopped the bank from moving forward. I felt terrified of where I would go, knowing my credit is ruined. I have lived in my home 44 years. To think of being evicted by this ruthless bank was the worst! I couldn't sleep nights worrying and began to have health problems.

Finally I had enough. I hired a lawyer and filed a lawsuit. After finding a legal technicality in my foreclosure, the sale date was canceled. Finally, I was able to sleep. Even though my battle is far from over, I feel a sense of hope. The bank has violated the Homeowners Bill of Rights with dual tracking and other issues. I am fighting back.

My income has continued to increase with each loan modification request. Still the bank refuses to work with me on an affordable payment. It is clear that I can made a modified payment. Instead I am spending thousands of dollars to hire an attorney and loan modification specialists. It is costly. I should not have had to resort to a lawsuit had I been treated fairly. It is very clear to me after this nightmare experience that Wells Fargo has no intention of helping homeowners. Instead this greedy bank seeks to steal homes. All the while claiming they are helping homeowners.

During the mortgage process, the underwriting department requested a 4506-T form, which would allow Wells Fargo access to pull a transcript of our taxes from the IRS. That would be no problem, but they now insisted on access to every year dating back to 2012. I disputed the request, was told they do not need those years and was advised to cross them out, initial it and resubmit. I was then told by underwriting that they would not accept my application without access to those extra years. My loan officer did some further investigation and was told Wells Fargo does not need access to more than the two years and, in most cases, does not even pull the transcripts.

No one had any idea why they would not allow me to submit the form with only two years or why the underwriting department refused to change it. I refused to allow them to go on a fishing expedition into my taxes for 5 years. My Loan Officer was at a loss for an explanation. I would never have allowed Wells Fargo to pull my credit under those circumstances. Luckily, I am working with other companies that do not have these requirements of more than two years access. Be warned, you will need to provide Wells Fargo access to at least five years taxes, despite being told you will only need two.

Today I checked my account and 2 charges went in and threw my account -$88.39. I quickly deposited $100 to clear the negative balance. In the evening I decided to check my account again, this time I checked my account and the account was overdrawn by -$58. When I called Wells Fargo, they had the nerve to tell me that they cannot reverse the overdraft fees and I would be getting additional fees if I do not pay the $58. These people charged me overdraft fee for the -$88 and then came back around again and charged me additional overdraft fees despite the fact that I cleared my account earlier in the day of the $88.

This is unfair and unethical business practices, and if this is how Wells Fargo handles their customers then it is sad. This is the height of wickedness and I would definitely not recommend this bank to anyone. To make matters worse their manager was very rude and disrespectful. If Wells Fargo continues to treat their clients in this manner then it's sad to say they won't be around for very long.

We just hired an attorney to modify our home because Wells Fargo is trying to foreclose after 90 days late... At the bottom of the letter they sent they state that "if you have to pay someone to modify your home it must be a scam." NO the SCAM is WF trying to steal our home because it has appreciated to over $320k and they want to make the profit and displace us. Also, by there being 3 late payments at this point the credit has been hit and we will not qualify for a lower rate. But do not fear as soon as the lawyer works this out for us and we get our score up. We will be selling and getting our money back out this house and WF can take a hike!

In the next week I will need to find 24000.00 to finish repairs. At that time WF will owe us well over 60,000. Once repairs are done we will re-finance with a replicable finance company. I have called at least once a day for the past two months only to hear lies after lies. The rep indicates a supervisor will call. I have never had a call from Wells Fargo in reference to our loss or damages to our home...

They decided that since my insurance company no longer provided insurance that they would take it upon themselves to use their insurance at a substantial hike. I have been on the phone with them soooooo many times, been late to work and cried myself to sleep many nights worrying about how am I going to resolve this. They are now saying I owe them five thousand more dollars until I can pay off my home. I dont know what else to do. If I pay how do I know they wont just sit on this check too. They have no compassion for anyone and they are one of the worst companies to work with.

Now they want my husband to sign a paper saying he has no financial interest in an apartment complex he lived in before we ever meet over 20 years ago and we have to get it notarized plus they want something in writing saying he works for the company that we just provided the last two pay stubs for. I could go on but as of today I'm am finished with Wells Fargo. I feel like I need to get out now while I am only $500 out of pocket so far. I will be actively looking for someone else to refi my home with.

My first request for a home modification was denied and my credit became so bad from the mortgage being reported on my credit that I couldn't apply for a second mortgage. Wells Fargo is HEARTLESS. They say they want to help prevent foreclosure but they really don't. They tie you up so that you have nothing else to do but wait till you get thrown out on your tush. Forget WELLS FARGO. They are heartless!!!

In the original approval letter they promised us $10,000 in relocation assistance and payment up to $12,000 on our second mortgage. They said our paperwork wasn't up to date and we have proof of faxing and emailing which they never checked their system because they eventually said they had it, again conveniently when the relocation assistance deadline was up ONE day later, again to no fault of our own. They then kicked us out of the program. We refiled and again they accepted but without the relocation assistance and still NO communication from them despite many calls and emails begging for communication.

We removed our family from our home of 12 years 2 weeks before Christmas as requested and were told finally after many attempts to contact ANYONE, by the dept. supervisor Shane (a very rude, and callous individual) that it was our fault we didn't have paperwork on time (which we have documentation that we did). It then had to be reviewed by the "processing dept" which later denied our needs. Shane said very rudely to us and our attorney that we could appeal but nothing will change. Basically Wells Fargo employees are rude and have very little education and communication skills and there absolutely no rhyme or reason to their decisions. We have complied with everything they asked of us and more and we got the short end of a very rude stick.

While this was all happening I was doing my own research to find that our contract was dragged out as many times as it did to NOT include the relocation assistance again conveniently missing by one day and also the vacate date changed to January of 2017 to not be included in the debt forgiveness act of 2007 that was up in Dec 2016. To which this information I found to be very "coincidental" to say the least. We are now out of our home with our two children right before Christmas and got two very rude and incompetent individuals that fed us the wrong information and NO communication which led to the deal collapsing. Now we are forced to foreclose on our home instead of working things out.

Now since it has been over 90 days. They are telling me I owe another loan lock fee and that my termite inspection is expired and I have to get another one. Water samples, certified installer letter, which I have contacted the VA about to get the answers I needed since WF's highly qualified and excellent customer service personnel can’t or won’t answer. All this and my loan still hasn't been approved. That will be the next issue I am sure.

I think it is a disgrace that ELDER ABUSE PROTOCOL policies were not RECOGNIZED and complaints filed by any employee of WELLS FARGO and that the personal bankers at the time did not have their customers financial interest at heart rather than just meeting their personal goals. Wells Fargo did my parents and family a great disservice as those funds spent getting back on their feet was for their retirement that became uncomfortable and challenging for the rest of the family as illness could not be taken care of to the best as would have been if they were denied these purchases.

If this is so, then I am really upset. I am dumbfounded to believe the person I have been speaking with about my mortgage is sympathetic. I have had nothing but profound distrust and dislike of Wells Fargo. I literally refer to WF as Wells Fartgo. No typo there. I would love to reach out and have someone refer my account at the highest level. Money was attempted taken out of my account 3 times after waiting 4 days to take the money out. I rely on prompt service when I make a payment. I had paid some other bills thinking my mortgage was taken out of my account but no it had not and my checking account had 3 attempts without a phone call or email about it... Instead, the money was attempted to be withdrawn 3 times causing $90 in service fees.

I had asked someone to look into this matter and according to the person I spoke to, they did and ruled against me. I asked that my service fees be returned and the late fee be waived. I am already late with my mortgage payment again due to the $90. I am not working because I am having health problems. I would like to make sure this never happens again and that I can at least get $90 credited back to my checking account or a credit on my mortgage account. I have not been happy with service ever with WF. I will send you a pm of contact number and property address. Thank you!!

Of course Wells Fargo was notified and I appealed to their department to release funds so I could get the roof repaired. They did and have called me every 45 days to follow up. According to the insurance company and Wells I have 1 year from date of claim to repair the items. Since my claim, I have received letters from Wells stating that my home is vacant. I have responded via mail and twice by phone that the information is wrong. I brought it up to the property loss department which calls every 45 days, they didn't know what I was talking about. There was nothing in the file. Finally I get a letter that an investigator came by (during the week, during the day) and noted the home is vacant and therefore they will begin preservation of property, changing locks, etc. I became livid. Seriously, I work 7-6 Monday through Friday, had I know someone was "driving by", I would have gladly opened the door and waved.

I then called the number on the letter which I got someone who did nothing but made a "claim". That is what got me in this mess to begin with. I then wrote them, faxed them electricity bills, water bills, phone bills, pest control bills. I took photos of the roof being done, photos of the home and then I faxed saying I want the "investigator" fired. He obviously didn't even step out of the car. If he had, the 3 dogs, two inside and one outside would have been barking. Notice the trash can on that day was on the street and had been picked up and dumped. My grass is shorter than either of my neighbors. I asked exactly what do you want for me to prove the house is not vacant? Photo of dirty dishes, photo of me carrying out trash? Photo of dirty laundry? Photo of new toilets? I showed the photos to co-workers I was told maybe Christmas lights... I said they aren't paying for them. They don't put them up and they don't pay the light bill.

After I sent the fax with documentation I got a call. I was told they had no idea why someone would say it was vacant when it wasn't. I again stressed I want that person fired. Why pay someone for something they aren't doing. Further I am so stressed out from trying to prove to Wells the home is not vacant. Go ahead. Try to change the lock. Watch the dogs attack you. Hear the alarm go off. Be met with a shotgun at the door. I was told he would prepare a resolution for this issue and he would contact the contractor they hired to investigate. I asked if he had photos, nope, he had nothing other than the written word that the home was vacant. Well that's enough to say, it's a lie. They did not do their job and that is grounds for dismissal. Bring this in with the issue that my work, only uses this bank for its out of town office told accounting that in order to cash a petty cash check the employee has to be a signer on the account.

Well that did not go over very well. Our turnover, we would be signing and removing often. Our other banks don't have that policy. After numerous calls and complaints she was told the clerk made up the policy. Two very different instances, two "employees" not doing their job and further lying out right. This goes hand in hand with the published issues of them opening up bogus accounts - lying as well. Very disappointed with this company - I don't recommend it for any reason. I would literally walk away from a sale if they informed me Wells Fargo is who they use. My rating would actually be well below one, but they didn't offer that for the review.

In fact, both the Buyers and my attorneys as well as both Real Estate agents were shocked and puzzled over the glaring inconsistencies in the appraisal report. (My agent stated, "This doesn't even look like she appraised 'your' property!") Using before & after work-in-progress photos + a stack of contractor invoices and sales receipts, I had documented (in an Excel spread sheet) all property upgrades made between 2013 & 2014.

The MLS listing also enumerated in detail the upgrades made to the subject property. But, in this case the Appraiser ignored all presented documented evidence and chose to make her own erroneous claims, which dragged the appraised value down by a whopping $30,000. This was perceived for whatever reason, to be a deliberate attempt to low ball a home's value.

Why the appeal? Below is an excerpt from my agent’s note to the buyer’s agent. The facts are solidly indisputable (My own FACT-based notes to my agent are parenthetically incorporated): “In looking at her comps I wonder why she picked the ones she did as opposed to some of the higher ones attached. Some other things I noticed that were completely incorrect:”

- When he purchased it the basement was not upgraded… FACT: he even upgraded that. (FACT: I invested in a complete remodeling including sheet-rock ceiling, new recessed lighting and carpeting + possible 3rd bedroom floating flooring)."

“Those are a few things that stood out. Quite honestly I wonder if she had the right unit in mind while doing the appraisal. Perhaps you can take a look at this, add to it anything I may have missed and share it with her banker. I feel like it wasn't appraised properly and wonder how familiar this appraiser is with Branchburg. “

In addition to the above, by happenstance a re-fi appraisal conducted by Wells Fargo was done for another 2-bedroom townhouse immediately across the street from my unit. This was an interior unit (not an updated end unit as is my property). The appraised value was $375,000. (FACT: the appraisal was presented to Kobi Group, but apparently ignored). The end unit to that structure which sold last October, was listed at $379,000 and sold for $375,000.)

I would like to add, in reviewing the USPAP website I learned a few things about potential USPAP violations. I’m sure you and your legal department are infinitely aware of the implications of non-compliance with these government guidelines, but I find the fourth bullet (“Performing an assignment in a grossly negligent manner”) of particular interest as noted on www.refermyappraisalcomplaint.asc.gov.

I’ve also familiarized myself with “The Scope of Work Rule” (www.en.m.wikipedia.org). “At the onset of an assignment, an appraiser is obligated to gather certain specified preliminary data about the project, such as the nature of the property to be appraised, the basis of value (e.g. market, investment, impaired, unimpaired) the interests appraised (e.g. fee, partial), important assumptions or hypothetical conditions, and the effective date of the valuation. Based on this and other key information, the appraiser relies on peer-reviewed methodology to formulate an acceptable work-plan.”

Given the facts as noted above, do you believe the subject appraisal is a valid and fact-based one? If you were in my shoes, how would you feel if you lost a significant sum of money through this sort of reckless behavior? In the end, the buyer knew there was substantial intrinsic value in the property, and she contributed an additional $16,000, making the SP $352,000. However, I still lost $13,000 at the hands of Kobi Group, who apparently failed to exercise simple logic in fulfilling an obligation in complying with “The Scope of Work Rule.”

At the end of the day, full well knowing patently false claims were made, this Appraiser held her ground and flat out refused to correct the false assertions. On more occasions than I can now count, in the interest of "consumer privacy," Wells Fargo insisted they could not discuss the 'account' with me. I made it clear I wasn't interested in discussing the account, but rather the actual 'appraisal' that was conducted while I still owned the property. Sadly, following several attempts over a protracted period of time requesting cooperation from the Buyer, this individual refused to provide written permission to allow me to open a dialogue with W.F. However, the Buyer did pony up an additional $16,000 for settlement, but unfortunately I was still left with a loss of 13,000 as a result of the Kobi Group, since the appraisal was submitted for $336,000.

Anyone seeking to sell their home, I would take caution in either avoiding a Buyer’s use of Wells Fargo, or inquire ahead of time as to who will be conducting the appraisal. If Wells Fargo is set in stone as the lender, an alternative option may be to offer an out of pocket appraisal if the Buyer agrees to use the Seller's Appraiser of choice.

Having discussed the matter with two attorneys, it was determined that given the preponderance of evidence, I in fact had a strong case, but my legal fees would have outpaced the possible gain (i.e.: my loss of $13,000). I only hope no one else gets hoodwinked by these nefarious business tactics of low balling home values.

Got a hold of Wells Fargo after 3 days after my complaint. They did not apologize, or tell us steps we should take to help prevent identities from being stolen. They didn't not wave any closing cost, or even offer their credit monitoring for free. We got "All of your loan items are going to the correct email." It was emails I was sending that were incorrect. I understand mistakes will happen by people, I just think the company that the mistake was made by should do more to correct the mistake. If I thought I could go through another company and still make the closing date I would. But, I can at least tell everyone I know and the people reading this review any other bank besides Wells Fargo for home loans.

Updated 12/01/2016: Well now going into my 4th month waiting for a closing date to close on my property. I am being held in limbo by this incompetent mortgage company. I gave the young buyer my word but I am still making payments. This is not acceptable and I don't know what to do. I feel as though I am being held hostage.

Updated 03/01/2017: I have filed numerous complaints against this comp and gotten nowhere except several repetitive letters stating it is being researched and they will have answers by a certain date then another letter comes stating same thing only a different date. This is because I sold my house to a young man in Sept. 2016. The appraisal has been done, he has been approved. Closing comp 4 states closing to be on the 10th of Feb 2017 but LO Colin ** in Knoxville TN extended it without consulting me. Now he has come up with different things that have to be done before closing. The most comical is that one of the well that needs to be capped. That well has had a cap on it since it was dug. They are stalling again.

We got to spend two months of our lives constantly sending documents and making calls over and over again just trying to get answers out of their people. It was a circus and treated us like we were lying about our incomes and constantly called our employers as if they were lying, it was embarrassing! It's not our first property bought and never endured such a thing! So we went elsewhere and closed on our house with another bank and closed in less than 30 days with no runaround and no harassment to our employers. I would never recommend Wells Fargo to anyone! Do yourself a favor and save yourself $510 and keep yourself away from the nightmare we endured!

We finished Chapter 13 in Sep 2016. We started refinance steps because 1st Mortgage is 9%. They have reported the 2nd mortgage 2 different ways overdue $3,301 to Equifax and overdue $0 to Transunion, which is it... So we inquire about this in person at a local place, no help. We call customer service no help. We have communicated via phone, fax and letters since Aug 2016 no less than 60 times. We get calls during the week asking for 2 more weeks followed by letters. I have talked or communicated with every section of Wells Fargo, Home Lending, Home Mortgage, Customer Satisfaction, Home Equity, Consumer Disputes and even sent and email to Board of Directors. We filed with FDIC who forwarded it to Consumer Reports.

Now get this... even though I am basically getting calls and numerous letters daily and we filed the Consumer Reports complaint, we did that, they closed it saying unable to get AUTHORIZATION from CONSUMER. Are you kidding me. They know they screwed up bad: Ignored Federal Court ordered payment of $275. Charged off account with no real cause. No notification of Charged off as required by law. No Collections, foreclosure so, late notifications, past due notices, nothing. We asked for payment bills every month for last 5 months get nothing. I have talked to 13 different people at Wells Fargo and they all say the same thing.

We just got 3 more letters yesterday the 4th of November and one of them also contained a copy of a letter from 23 Aug. I got that already. We asked for loan documentation with signatures and got a big Manila envelope with crap about our 1st Mortgage and most of it is Allstate insurance junk. They sent our Social Security numbers using public mail, they did redact it, so now someone might have those... This comedy show continues. In the meantime we cannot refinance until this is fixed. 9% to a VA loan of 3% would save us $1,100 a month. They have dragged this for 5 months, $5,500 wasted... I got a lawyer looking into it now and I refiled my complaint calling BS on the first one's response...

The joke is that WF denied our recent application for refinance indicating "Program Name; Proprietary Fixed-Rate Modification: At this time, you do not meet the requirement of this program because: Based on the documentation you provided, your current financial situation shows that you have the ability to make your mortgage payment." We didn't ask for a payment modification! We simply wanted to resume making our mortgage payments and working something out with WF for the back due amount. To make a long story short, I lost my job in Feb 2014 & at the time we couldn't afford or payments. It's obvious that we can now but instead of taking our money, WF will auction off our home of 13 years where we've raised our two daughters, on December 2nd displacing a family of four in the pricey San Diego market.

I am unable to work due to an ongoing illness & a move at this moment is unthinkable. My daughter is a junior in high school & in order to keep her at the school she's happy in, we'll have to move to a neighborhood in that school zone that's unaffordable. WF has been the worse mortgage company I've ever dealt with! The Home Preservation Specialist Adam ** indicated that another option would be for us to liquidate & with our daughter attending college full-time, driving a vehicle that's been repaired constantly and is on its last limb, we don't own any real assets! WF is a joke!

Updated on 09/24/2018: We've been trying to save our home for five years and finally hired an attorney to investigate Wells Fargo's practices. Finally, Wells Fargo promised to provide a "Good Faith Review" of our loan if we drop the pending litigation which we did. We submitted all of the documents to Wells in April 2018 and never heard a single word from them nor did they respond to my attorney's requests for an update. They never once asked for bank statements or proof of income after the initial paperwork which proves they didn't hold up to their part of the "Good Faith Review" and broke the law by not notifying us in writing. September we get a phone call from a real estate agent looking to short sale our home before the bank sells it on October 10th and we're devastated as this caught us completely off guard! I understand that by law the bank is required to notify you in writing of a denial or approval of a loan review and they didn't.

Wells Fargo now refuses to refund my appraisal fee because "it's not their policy". The issue is with the representative stating up front on a recorded line that the fee would be refunded should the application be disapproved. After multiple calls escalating the issue up the chain the issue has not been resolved. They refuse to do the right thing. There is good reason for their reputation to be in the garbage and I should not have been surprised by their unethical practices given recent news reporting and the termination of their CEO due to documented theft and fraud of unsuspecting customers. Wells Fargo only cares about their bottom line and cares absolutely nothing for the customer. I am appalled by their actions and will be sure to take my TWO separate real estate loans to another company so they can pay a whole lot more than $500 to get them back. Stay well clear of this fraudulent and unethical company.

We are not broke, we have the finances to payoff this reverse mortgage and we have another bank approved loan waiting also for the payoff number, so they can wire the money to WF. And yet WF is so poorly managed that, the person who said she was in charge of our account, has not responded to our request. Her phone voice mail is full. We heard from another person, who was assisting the case person. I totally understand how other WF customers feel. This organization, its executives and mid-managers are responsible to no one. Not Congress, the SEC, or the Justice Department. It pains me that the US government protects these malfeasance actions of WF and its disruptive behavior to the American economy.

They denied me due to income but were quick to send people to the house to take pictures of the home. When I called them they said it was to make sure the house was in good condition and that I live there! I immediate called my home specialist and he told me very calmly not to worry that we could file an appeal but I had to wait until the notification came in the mail. I waited and then submitted all required documents. I submitted an email and he wrote back a short note stating it had been submitted to the underwriting team. I never heard from him again and when I called they had informed me that yes the documents were put on my file but that I had been assigned a new home preservation specialist. The same day his letter arrived in the mail introducing himself was the same day they denied me of my appeal which he downplayed and told me I was going to re submit all the paperwork and that it should be approved for modification.

Only problem was the paperwork he asked me for was different than the paperwork I had originally submitted. Something is wrong when I asked them or told them I was going thru the process of appealing my social security but he asked me to fill out a form stating I was actively looking for work. After I told him I was under vocational rehabilitation program for the next 4 years. I asked them about the amount I had accrued and he told me I was going to have to come up with the money to make it less than 4 months delinquent in order for him to help me. Now I am going to have to borrow a substantial amount to try and get current on 6 months they made seem were going to put the balance on the back of the loan.

The branch then called Wells Fargo mortgage to see if the issue could be resolved and the insufficient funds be returned to me. The mortgage company insisted that I had set up a auto pay for the very next day (which I did not do nor did I ever set up!). They said there was nothing they could do at this time so I had to pay the insufficient penalty because "their system never makes such mistakes" A few days later they DID IT AGAIN & THEN AGAIN. This whole time I am making them aware that the payment was already made. The branch Manager informed me that there was nothing they could help me with. In the meantime I now have accumulated late payment fees of $15.00 on a mortgage payment that was paid on time as well as a total of 115.50 insufficient fund charges made to my primary Bank account.

Wells Fargo mortgage will still not look into what may have happened in error nor do they intend on reimbursing me any of the funds charged. This caused me much stress and frustration running from my primary bank branch to the Wells Fargo branch after having major surgery and having no choice but to drive to the branch because when I called I received no callback nor did I get no resolution. I truly wish I could change mortgage companies because now I have to walk into the Wells Fargo every month to make my payments because I don't trust them to do the right thing in any circumstance.

Today is Friday and we have hurricane Matthew making its way to our area. Two days ago I received a call from my insurance company stating that our house was no longer covered for wind, hale, and flooding because the policy wasn't paid. They had sent notifications...to Wells Fargo as they were supposed to pay it from escrow and they failed to act. We have spent the last two days contacting Wells Fargo trying to get them to move on this, going back and forth between our insurance company and them. Wells Fargo is absolutely worthless. I finally decided to just pay the policy outright to ensure we are covered for the storm and will probably spend the rest of the month dealing with Wells Fargo getting this corrected.

Everything with Wells Fargo is inconvenient. Their representatives are not knowledgeable, nobody takes the initiative, and it seems they do everything within their power to make making a payment difficult. I absolutely loath dealing with them. Of course it stands to reason that they would let our insurance payment lapse days before a major hurricane. Just terrible! Avoid these people at all cost.

I was only looking for an interest rate reduction, not a principal reduction. I was aware that if I passed on the deed back or the short sale that I was to potentially facing foreclosure. They issued an auction date of April 11, 2012 on one and May 11, 2012 on the other. But again, they said I should have no problem being approved since I had already submitted the required application and proof of income. I was assigned a case manager and now I had to wait.

I would contact the case manager and EVERY time I called it went to voicemail. The voicemail would always say that they would get back in touch within 24 hours during normal business hours. I would wait 7-14 days to get a call back. When I finally did, I was told they had not received additional documents that they requested, which I had already submitted as soon as they requested them but somehow they seemed to not have them. Whenever I sent a fax the case manager would say to call 48 hours later to "make sure they received it" and again, it would go to voicemail only to hear from them 7-14 days later. And time and time again they would re-assign me a new case manager which required nearly beginning the process over again, or they would deny that they had received any requested documentation and ask me to resubmit, even though I ALWAYS put the case number on every document.

I was once informed that the turnover was very high with case managers because they were EACH responsible for over 100 cases. After desperate pleas, my case was reviewed the day before it was to be auctioned. They reviewed the case less than an hour and said I was declined. Unless I came up with the back mortgage payments and interest and penalties, I would lose the home. Well, the fees and charges were too high and since I lost the first one, I discontinued my attempts at the second. I tried pursuing this legally after it happened but I thought for such a long time that this was just something that happened to "me." Recently it has been brought to the attention of the nation that Wells Fargo had an internal culture of unethical business practices against their customers.

This has DEVASTATED my credit for 7 years! I am a respectful citizen and business owner who cannot buy a bigger home for my growing family because of these foreclosures. I cannot expand my business because nobody will give me a business line of credit. I just want them to be held ACCOUNTABLE for all the horrible things they have done to consumers.

Next WF made me reapply and took 10 months to mislead me into a "non-hamp" which did not lower the interest from 5.125%, did not disclose the full payment amount or the fees that they added two months later to the tune of $2,700. Oh yes the home preservation fees for inspections they never did were on the list too. The bank has now settled a $25.5 million suit for that deception and we'll all get about $25 bucks for the scheme that stole millions if not billions. It's also a violation of the Truth in Lending Act to not disclose fees and payment amounts in a loan, and under this violation the court has authority to cancel the debt. So the court ordered WF to get it right or face trial. So they immediately made an affordable payment of $787 per month and their attorney told me by email I needed to pay directly to him. He was in court so I saw the guy and had to trust him since he was under court supervision.

After five payments no terms and no modification were offered despite my complaint after I made the first three. They attorney was removed from the case and a new bank specialist stepped in because I refused to pay anymore and demanded to know what had happened to my five payments. Two months later I get a written modification. I learn that all my payments were applied to the fees and costs the bank generated for the seven years they denied me a HAMP. They turned my $67,504 debt that I owed when I applied for a HAMP in 2009 to a $131,000 new loan amount. It showed that the bank treated itself to $30,000 for wrongdoing and not complying with HAMP. They rolled in $24,000 of excessive interest. They were supposed to lower to modify the payment 7 years ago. And they added in $6000 in fees and other costs beyond the five trial payments they stole.

What is sick is that I've been dragged through two foreclosure hearings over seven years. I'm still in court trying to keep Wells Fargo from stealing my home. I suppose I could have agreed to the new lower payment as long as I participated in fraud and let the bank get $30,000 by violating HAMP for seven years. I'm sticking it out in court to get justice. I have made it for seven years and the judge seems to be aware of what is taking place. Through the experience we've all learned that Wells Fargo can't be trusted and has a proven record of deception and dishonesty.

The fraud is so huge that even the current congressional hearings are revealing that the bank needs to be criminally investigated for fraud and the bank needs to be shut down. I am continuing the fight in court not just for myself but to hold this monster accountable for the despicable damage they have done to millions of families. They have stolen homes for profit and inflated the value of distressed mortgages by generating excessive interest and fees by fraudulent means. The fraud that the Congress is revealing runs broad and deep in Wells Fargo and they are finally starting to unravel a case of Racketeering that is going to explode and the fallout will be epic.

As much as this broke our hearts & savings, we moved down the street asap. We have spent thousands over the past 4 years because they just stopped doing anything. They have just let the house sit... In our name. The HOA has cost us a ton. Our lawyer is costing us a bunch and is as baffled & frustrated at WF's B.S. Even she can't get answers from them. I believe it is a fraudulent loan that they are covering up... How else would they even loan over $100,000 more than the house is worth from 2 people that combined made $110,000 a year? I have 'heard' that the banks are all 'sitting' on foreclosed homes to avoid another bubble burst. There needs to be a class action suit on this because I'm sure we are not the only one's they are doing this to.

One lady when I was making payments sent me a foreclosure. When I finally got hold of her she said it was a mistake. When I left them know husband was at a new job. I did not hear back for a while. Then when I called I was told they would not accept payments. So again I waited. Then I had to fill out a lot of forms. Then was told I was approved for a modification. Was supposed to sent more money. For 3 months this was to have my house insurance, tax in. Then I will get modification. After reading all this this scares me. Also many years ago we had to fill a bankruptcy. For 7 years they put on credit report a 0 balance. Yet we paid a mortgage payment every month. They said this was correct how they report. No one touched us for a refinance. Also I do understand about calls. I had to sent letters to stop.

Original Review: Sept. 30, 2016

I can't write anymore because I have written so many letters to every place possible re: the fraud WFHM has committed. It's been hundreds of pages to my local senator, The OCC, CFPB, Attorney General Office, their board of directors. I have serious issues with trying to complete a short sale and got a contract and at the same time it was lie after lie after lie. There is fraud being researched and they are forcing me into FC when there are so many government programs avail in many states. I was current and paid ahead 3 months and called them letting them know I was concerned because so many things have changed and they didn't offer any options because I was current!!

This has turned ugly and they have the worst people that work there. They lie and make false promises. For me to avoid a FC and sign my contract and have a SS yet I did not based off the several inaccurate things I was told about their process/relocation money on and on. I encourage all to contact their exec offices and file a complaint which doesn't do much but still it's formal and take notes and FILE WITH THE CFPB! You must! They lost my files, don't know if coming or going, stopped mailing me my statements the second I missed a payment and after 7 requests still no statements. They held them on purpose and said they sent them and they lied and let's say they did which I never got one but got ugly letters daily from them when I called all of those times they needed to mail! Please know they have scary issues and will FC on anyone and I read some stories and feel bad for all of us.

First, my folks bought into a development in Florida, gated golf course community that required a deposit. 3 years later it went to closing (The development was partly finished and the home was now ready for closing) and the value of homes was down. To keep the prices inflated Wells Fargo in cahoots with the developer because there is no way in hell the value or appraisal for the original value could have even come close to justify the value of the property or the combined loans. To be clear the process was started in 2005 with the developer, closing was 3 years later. SO Wells Fargo at closing provided a mortgage for the real value of the property and an equity line for the remainder amount of $75,000 both at closing so the mortgage in full would cover the prior value of the home before prices started falling.

Fast forward a few years the value is significantly lower by at least $100,000 (we are talking close to $300,000 all in at the peak). My folks called first to look into and were contacted by Wells Fargo after looking into the then HARP program. They were led to believe they could do it then were talked into refinancing, after being told they would be approved. No problem. The process cost them $2500 and two months to get to this point. They were then denied, talked into refinancing. On the refinance, closing costs collected by Wells Fargo was over $6000 after they would not accept the income from father's retirement for the Harp change prior. At one point Wells Fargo stated they were not the one that collected the $2500 or stated that HARP would be approved.

Fast forward, more time folks decided to let the place go because they were also being taken by the developer who had made promises, collected community monies of $15,000 for clubs and amenities only to have the company sell to another and all those things go away and they were now $100k underwater on the home. My folks after court hearing and attorneys broke even with the developers lawyers and aren't allowed to bad mouth the developer crooks that stole from the initial deal. Anyway, back to Wells Fargo. Well they had equity in the home above the first actual real mortgage after 5-6 years of making payments. They sought out an attorney for short sale foreclosure proceedings.

At this point they had tried HARP, (HARP was supposedly going to lower the monthly expense so they considered staying anyway) had an attorney, went the required 4 months with holding payment for Harp, then was harassed by Wells Fargo, talked into making the catch up payments and interest, penalties of $12,000 then sent to foreclosure anyway. The house was sold by Wells Fargo quickly because it actually had equity from the first loan they foreclosed on. They are now without that home, the equity line portion of $75,000 still exists and Wells Fargo calls all the time nonstop wanting to collect on the $75,000 even though the home was sold off and they collected gains close to $30,000 on the first loan after selling and paying off the first mortgage.

My biggest issue is two things. First there was no way in hell the home when they bought it would have appraised for the value of the first mortgage and the equity line together. Two, how can any bank provide an equity line of credit at the same time as a first mortgage at closing at the same time when no equity was available? What was the reason? Because there was no way in hell a single mortgage on this property could have been approved based on an appraisal. It should not have even been possible. My folks are now closer to their 70's since this transpired.

Along the way, they made all the payments for the mortgage entirely and completely, then led into Harp Hope collected $2500, scammed another $12,000 once they were led again by Wells Fargo through 4 months of Harp requirements, then re-financed + $6,000 being directed by Wells Fargo. Along the way even later denying that they started the HARP proceeding or had anything to do with any of that yet they collected the $2500 in fees. Wells Fargo sold the property closed the original mortgage, made about $30k on the sale of the home and left the equity line separate of which they are still trying to collect. The attorney they had who "does these all the time" collected $4200 from them to write two letters in responding to Wells Fargo equity line wanting to settle for another $30,000.

In my opinion they were preyed upon start to finish by everyone. Wells Fargo providing a $75,000 equity line at closing in Full (two full loans total) in addition to a first mortgage at closing on this home when there is zero chance the value of the home was $300,000 (or $299k or around that) is what disgusts me the most. The equity line was treated as a second loan in full and its entirety along with a real mortgage that already covered the actual home value. How can you have $75,000 equity on an overpriced brand new home at closing? And combine the two for a value that no one anywhere would have put their name on for an appraisal. It was fraud! Start to finish fraud! It's not worth my folks doing anything anymore as they are out thousands. Are elderly and are just cutting their losses and accepting the ruining of their credit.

I went to WF in Austin, Texas on 9/6 to pay the escrow shortage of $252 which was refused. I sat at the WF branch on 9/9/16 from 3:45 p.m. until 6:10 p.m. with payment in full to bring the mortgage current as displayed on the mortgage account website and payment was refused. I spoke to Taylor in the WF Executive Office who said that they would not take payment, that the back office attorney was adding charges, they created the foreclosure case that afternoon after my brother and sister tried to pay, he said we would have to wait for a reinstatement quote which means that Wells Fargo can continue to add charges while refusing payment in full. It is now 15 days later and fees are continuing to add up, but no disclosure as to what fees and for what reason.

I feel that because there is equity in the property and PMI insurance that WF is blocking a homeowner who has paid mortgage payments on that property for over 20 years and forcing a foreclosure. These are unfair and unethical business practices that Wells Fargo is practicing. Does Florida need more foreclosures? How much did WF receive for bailouts? I will be happy to provide the printouts from the website with the amount needed to bring loan current on it and I have bank employees and ID number of those I spoke to as well Wells Fargo stamp on the escrow check that was refused. We have filed a complaint with the FDIC and will continue to fight.

My personal experience although far less harmful than foreclosure was very bad for myself and my family. Having lost my job in late 2007 I struggled to keep my car which was our sole means of transportation (myself, wife and school aged daughter). We fell behind one payment and our insurance was lost for a short period of time. As could be expected Wells Fargo placed insurance on the vehicle. I made arrangements and was happy to find that they would extend the payment and drop their insurance since I had already corrected that issue on my end. I thought at this point that everything was fine. I had brought the payments current and was fully insured. Even better than that I received a letter stating that I had overpaid for the insurance and that amount would be credited to the account.

This had all occurred over approximately a six week period of time. Fast forward just a few days to my next statement and I am being billed for the total amount of insurance plus my payment. I knew this was a mistake so I called for the first time of many calls and correspondence to follow. The end result was the same as many people have stated in regard to mortgages and fraudulent accounts of late. No help from Wells Fargo. This would not occur if management at all levels did not allow it and most likely encourage it. Of the 5300 people that lost their jobs I believe that most were victims of poor leadership and corporate wide mismanagement at the expense of everyday hardworking people.

The end result with my car was simple. I had family who helped out with a car to replace the car with Wells Fargo. I took the hit on my credit score. The sad part is that the replacement car cost more than just paying the made-up balance to make the loan current. At that point how could I trust that they would not repossess the car after I paid them the money they say I was behind. And even more harmful is that people do not believe that Wells Fargo would be that wrong in their actions. I lost my car, and a company like Wells Fargo would never treat people like that. I must not be telling the truth. All of these people that have written posts here are victims. Most if not all harmed far worse than myself. It makes you wonder if the stage coach robberies of the old west were inside jobs.

She wrote down two of my credit card number in a notebook, promising to destroy them when she processed my appraisal fee and loan app fee in a day or two? (yes, I cancelled the cards). She did not warn me in advance that I would have to pay over $700 just to make an application. Instead she took all of the required documents (way more than anyone else) and then requested the funds. No forewarning. At the very same time I started 2 refinances with Quicken Loans, I was told that no, that number on my tax return (a roth rollover) could not be used to qualify the loan and I would have to go HARP and yes, I would qualify. Problem with the HARP program is that it has to be processed with the current mortgage holder.

Thus, I was truly stuck with Wells Fargo. I had no option to go anywhere else. I presented this information to the Wells Fargo mortgage banker as she was still trying to qualify me for conventional, and she got mad and said "Well, why don't you have them do your refi then." Seriously, I had to explain to her the requirements of the HARP loan and that Wells Fargo had to do it.

I called the 1-800 Wells Fargo number a total of 3 times over the course of these first 2-3 weeks of trying desperately to work with her to request a replacement. My first two calls were completely ignored. They had promised to get back to me... nothing. The third time I asked to speak with a manager as I had already called twice before and nothing had been done. I was assigned a manager from the 'executive' branch who held my hand through the following/additional 2 long months of this process. He couldn't really do anything but check on me and light a fire under some people when they weren't performing. Each time I called to get him involved I'd receive upwards of 5-7 emails or calls from people who swore, that although they could not answer my questions or do anything they were all over it... And then nothing. I'd have to call again and again and again. This went on all summer long.

With Quicken Loans I had exactly one person to deal with, answer questions, collect documents, assist me through the process and also offer advice in how to deal with Wells Fargo (I'm so grateful). With Wells Fargo I dealt with a total of 22 people from start to finish. Each one, it seemed, more incompetent than the previous and nearly all of them lacking any customer service skills.

From start to finish it was suggested, offered or advised that I withdraw my loan application (mind you, $700 into it and with additional expenses nearly $3,000 by the end). They seriously did not want to refinance this loan... Oh, and why would they? They were holding a $220,000 mortgage at 6% and had me by, well, the seat of my pants. I was going to put a huge amount of money toward the principal in the process of the refi (Thank you Mom. Inheritance.) and reduce my interest rate to 4.5%, taking my payments from over $1,300 to about $841. Clearly this refinance was not in their best interest. Clearly they did not want it to happen. Clearly it was a federal directive, via HARP, to make good on their past history. Their penalty box.

Some history: I have a huge credit score. I didn't even know they went that high. I'm not silly... I took the original loan in Nov. 2008 with anyone who would write it. I was turned down 3 times. It was the only loan I could get. The interest rates at that time were running in the 5%-5.5% anyways and as an investment property I would get hit with an additional .0.5% risk anyways... It wasn't good, but it wasn't way out there either. I intended to refinance just as soon as I secured the property. I lost my job in early 2009, the same year I turned 50, and have been holding on by a thread and unable to find employment. I always made my payments on time. I never got behind. I did not get this loan with Wells Fargo, they bought the loan almost as soon as it was issued. No job. No refi. I was stuck.

I met every deadline. The appraisal came in and I waited for someone to contact me... It was the final piece. I had stalled the appraisal and demanded that every other piece was in place before we proceeded with the assurance that the only thing that could trip up the refi was the appraisal. I knew full well that after having made an initial down payment of over $50,000 and paid on it for 8 years and with the improvement of the housing market that it would appraise. I didn't want to pay for an appraisal if the loan was not going to be approved. We had discussion after discussion after discussion after discussion about this...

They took the money for the appraisal in the beginning of May. The appraisal was done in end of June. It took them that long to do whatever it is they have to do. I was on point the entire time, ready, waiting and responsive to every request, deadline, appointment, document, etc. When the appraisal finally came in it sat on someone's desk for 2 and a half weeks. I finally called. It took them another week to retrieve an underwriter's acknowledgement of the appraisal so that we could proceed. Grrr! What number are we on?

I have/had a zero interest ecology loan for new windows via the local utility for this property. They were nice enough to put a lien on the property. They would subordinate that loan, balance $1,300+. Wells Fargo refused... Why? We'll never know. I had to pay it off. One more stumbling block. Thank goodness I had the money or it would have all fallen apart. (Before appraisal... that made them mad... they didn't want to clear title until after the appraisal at my cost.)

The loan lock expired while they drag their feet and failed to close the loan. In the interim the interest rates had fallen. Did I get the new lower interest rate... No! Final closing docs/figures. Wow! What a battle. I wanted to adjust what I was bringing to closing... Bring in a little less, move the payment up slightly... Keep some in savings just in case. It practically turned into a federal case. They refused to adjust the numbers, claiming that I had been the cause of everything that had delayed the loan process to this time and we would miss the current end of July deadline and inconvenience them. Disgusting. They won this one. It took them more time to ignore and argue about my request than it would have taken them to process it. (Maybe?)

Closing: Several people called in the days prior to final signing to make sure everything was in place... I was completely furious by this point and assured them that I would sign absolutely anything that landed on the table. And I did. They had changed my address to my friend's address where I had happened to be staying when the final docs were issued. In future all of my bills might go to her, not me. Perfect!

I wait, now, 2 months later, for a final accounting. Anyone who knows anything about this knows that after all the docs are signed and numbers punched in there is always a final reckoning which always results in a check to settle out the dollars that were not needed to close out the old loan, pay off this or that, etc. The two Quicken Loans that I closed weeks prior to this, that went like clockwork and closed on time. Each had final payouts of over $1,100. This one zero, zip, nada. I was told that Wells Fargo is just that good at nailing down the figures that there wouldn't be a final payout. Really? The costs, payment, etc. were all exactly as stated on day one of the loan application even though the loan closed 15 days past the stated deadline and with one additional payment. They must be clairvoyant or just total crooks.

Perspective: First contact 5/9/2016. Closing 8/30/2016. Complaint filed with FDIC, OCC, etc. shortly thereafter. No outcome yet... Aside from one call from Wells Fargo to advise me that they would be calling on 'Monday' regarding my complaint... No call came. I'm shocked. In short (probably too late for that) If you have any other option, any, DO NOT GO WITH WELLS FARGO. They are absolutely INCOMPETENT. THEY SHOULD BE SHUT DOWN. They are not providing us a service. Have you seen the list of fines they've gotten for a variety of indiscretions in the last 1.5-2 years? That should be warning enough to you.

Next since we inquired about the HAMP program they were required to pay our property taxes and create a new escrow account increasing the payment to an amount unknown at this time. We had no idea the mortgage had been sold as a Mortgage Backed Security with HSBC as the trustee and Wells Fargo was the Servicer for them. Next we appealed the decision now, it's "you do not qualify," At the same time along with the denial letter is an exterior appraisal that we did not request.

Then we get a call from a Executive Resolution Specialist (AKA Professional Paper Shuffler And Stalling Artist) who is addressing our concerns. I could have wrote his report for him. Wells Fargo is as pure as the driven snow. I asked why an appraisal was done on our home on May 2, 2016. He has been checking on that for over a month. I found the address on the appraisal and called that office this morning 9/22/16.

After going through 4 levels of customer service reps that could not tell me why this appraisal was ordered. I was transferred to the President's Office. His representative gave me the same old story. He said he would have to refer my question to: If you guessed the Executive Resolution Specialist you're correct. They could not answer the simple question, "Why was my home appraised and who on the 3rd floor of your office requested it and paid for it?" I would not use Wells Fargo to finance a Kiddie Car. So 4 months after being appraised no one knows why. FYI appraiser will not respond either. We are going to pursue a Quiet Title action for all the misleading and delaying tactics of which there are many. Do not take anything they tell you as truth,

They are the rudest, worst bank ever and once I stay current and can go to a different bank I am going to do it. I don't think it is the fault of the people calling. I think that they are probably being pressured by their superiors to get money from their customers like they were pressured into opening accounts that were not authorized just to keep their jobs. I know people behind on their mortgages for 6 months to a year and they tell me their banks don't harass them like this bank does. I saw on the news all of the unethical things they have done and they should be ashamed taking advantage of people who are just trying to get by. I have already spoken to other banks and once I stay on track for a while I am going there with my mortgage. I highly recommend everyone do the same.

When she called them and gave her personal information, Wells Fargo hung up the phone on her. She is a disabled senior and cannot get to the bank. The other day, they told her if she sold the house, she won't get anything because they have to pay what she owed. They have her paying almost 3 times more than what the house is worth. This is making her sicker.

Original Review: Sept. 20, 2016

I was denied a modification with WF 3 years in a row. WF would not let me out that pick a payment loan. That I was tricked into anyway. So, I stop paying them and was just ready to let the house go. So, I stopped paying for 4 months. I really value my credit. So, I hired a law firm to handle the Pre-Foreclosure. Law firm was able to get me out of the pick a payment loan and got a modification. So, my house only was worth 68,000 but, my loan amount was 144,000. Wow. So, once I closed on the modification. I was informed about a year later, they sent me a letter telling me that they left out some very important information on my closing docs.

So, I called them and they inform me that I was being sponsor by somebody I never knew that, and once I pay off my loan with them that, I still owe my sponsor 44,000. So, now my loan amount is 188,000. How are they able to do this? And they never sent this information to me in by mail. I had to call them to find out what important information left out closing docs. Can somebody please help me. How they get a sponsor without informing me. So, if I default on my loan, then my house is his/she... Confused...

On September 9th I call Wells Fargo to let them know I was mailing check for $12,000.00 and which address to mail payment because of due date and was told because date expired the check would be return. I ask to speak with manager to see if they could make any exception. I was transfer to home reservation manager who to me no offer was mail and the loan at in Foreclosure statute. I offer to fax letter, then the letter magically appear in the system with offer end of August 31st. Again I asked to fax my version of their letter. I was then placed on hold.

After an hour and half of speaking with different specialist and getting different informations. I was transferred to foreclosure specialist but to no avail. I heard to same thing over again. Finally she said she's sending an email to the manager, to asked if they can make any exceptions. I receive a call from Erica in the complaint department. I was told that she would review my case and get back to me by September 23rd. However to I receive two letter a payoff statement for $199,000 and another reinstatement quote of $18,000.00 due by 10/10/16. I immediately call Wells Fargo and was told I request a pay off statement. I had two heart, pulmonary embolism and recently had a stroke in March, my chest was throbbing and I felt like I was spinning. I'm in a nightmare and I cannot wake up.

"Jesus" I now have a new specialist because Dennis moved to a different department. I won my appeal with social security but in order to do another loan modification I need a award letter, which I did not received. They refused letter from my disability lawyer and I'm now at a cross road. Wells Fargo correspondent states call if you need help and you get when you do are run around and people with monotone voice saying, "Your reinstate amount is --- you're in foreclosure and there's nothing we can do". They rather refuse payments and forecloses property and take equity than working with customer. Shame on Wells Fargo, worst company ever.

I questioned why she needed the money and she advised she was broke. She became angry with me for interfering. Mind you, I still did not know I had been added to the deed. To make this a much shorter story: I never received any documents to sign and the loan was approved without my inclusion. The gentleman moved in with my mother, stole all her money causing all her check payments to bounce, etc. Sometime later, the original loan company was apparently purchased by Wells Fargo Home Mortgage. Due to non-payment of the loan, WFHM moved to foreclose on the property, suing my mother and me. This is the first I became aware of a loan being taken in my name. Conveniently, the original documents were lost.

This was the beginning of a period of pure hell in that I had to give up my life in Ca. and relocate to Fl., where I became my mother's full-time caregiver because it turned out she was suffering early or mid-stage dementia. I was able to find the copies of the loan documents with this man's signature on them and pressed elderly exploitation charges against him with the local sheriffs office. They presented the case to the states attorney's office who refused to prosecute. As well as the sheriffs office and the state, I was in contact with the state department of Children & Family's, the state department that oversees the banking industry, who felt strong enough about my claim to pass my complaint to a regional office in Houston, Tx., as well as attempting to find any help anywhere, including my congressional representative as well as one of our two senators.

I tried to work with Wells Fargo to obtain some sort of payment plan as I was not able to work because of my mother's illness. We were trying to live on her social security plus a small retirement amount. I have been re-chewing this cud everyday for years because, to this day, not one of the entities mentioned above have ever explained why the perpetrator of this fraud got away Scott free and I was forced to pay back the loan. Most all of the above is documented and I still have those documents. And what I have written today is only a portion of what I had to go through to be where I am now. In light of the latest news regarding Wells Fargo Bank, I am now raising my head to add to the destruction of WF's reputation as well as the corruption of the agencies that exist to help citizens who have been exposed to this type of fraud. I also intend to contact the Federal agency that has since been established to protect consumers.

Before relocating to Fl. I had many conversations with law enforcement and DCF via phone and emails. I still have the emails. Because I was unaware of my mothers illness before I relocated, I was trying to get this man away from her. Hindsight made me aware that at least DCF should have realized that my mother had dementia. As a untrained observer, I was certainly made aware of her condition as soon as I was physically reunited with her.

When we asked about the modification, I SPECIFICALLY asked her, she who is recording all phone calls, what happens to the balance of the amount due for each of those months. She said that will be added to the life of the loan. I said "great, so instead of being paid off for instance in January 2040, it would be April 2040." She said "correct." Fast forward 4 months... We receive a letter saying that there is a balance of $5,876.00 due by September 8th. Of course, this starts our circus of phone calls, emails, run-arounds, and wild goose chases.

The person we were dealing with said that he signed something saying that he understood that it would be due in September. I asked her to get us a copy because I have copies of everything that he signed and nowhere in there does it say anything about when it is expected to be paid back, so all we have to go with is the recorded call that they record saying that it was due at the end of the life of the loan. She said that we need to fax her a request because she can't accept the request over the phone or by email.

Let me say, I do have the money to pay this, and if they can produce this signed piece of paper, I would be more than happy to pay it, but if they are wrong, why do we have to suffer? Meanwhile, we wait and accrue late charges and interest because they will not let us pay this month's payment until everything is paid up. Every email to them would be followed up with a call within 24 hours during the hours that we told them he could not answer saying that they cannot accept any requests from me because I am not on the account. I wrote up every email and sent it to everyone involved and then my boyfriend would hit reply to all and write "Please see my request below..." So it was from him...

After about a month and a half of emailing and calling and leaving messages with her, her boss, and her bosses boss, she finally said, "oh I can't do that... You have to fax that request over to our customer communications department...." At this point we are dangerously close to the Sept 8 deadline. We asked for the fax number because it is nowhere on the website, and she gave it to us.... We faxed the request over again, along with a request to give me ability to communicate and make decisions on anything pertaining to his account. Throughout this time, every time that we could not contact our person, her boss, or her bosses boss by phone, we would call back in and speak to anyone that would answer just so that we could make sure that our requests were being entered into the system and that something was being done.

Well, since nothing ever got posted to the account, I googled the fax number and although, it did belong to Wells Fargo, it was to the wrong department. Finally we got someone that was being slightly friendly and helpful and would give me general information even though "they are not authorized to talk to me." She gave us the correct Fax number. I also googled fax numbers for Wells Fargo Mortgage and I faxed these 2 requests for 5 different fax numbers in hopes that it would get somewhere.

Fast forward again... It is the 6th or 7th... They finally got the faxes so they can now speak to me, and I was transferred to the person assigned our "case" that is apparently in the Executive Offices. He said that he is researching my case and that they have a resolution date of Sept 21. I am staying on them because this doesn't feel right and it is past the 8th so once again, I spoke with him once. I have left voice mails and messages with other people in the department over and over again and it was over 4 days and no one had returned my call... So much for the 24 hr call back.

Yesterday was the 5th day. I called and his voicemail was full so I called back and did the just give me anyone that will talk to me number and this person said that they would send a message to our case worker and that caseworker's manager. I gave them my contact info for during the day, and the only half hour I would not be available because I would be in a meeting.

The gentleman that I left the message with looked over all our documents and said, I don't see any documentation in this file that shows anything about when the modification is due!!!! Really?!?! I know this because I have copies of everything, so please just do the right thing and honor what the first person said to me 6 months ago on the phone.

A new person called my cell phone instead of my office number as I had asked them to do, and she called in the half hour that I said I would be busy. She said she was my new case worker and that she expects a resolution on Sept 21 and she will contact me then. I'm sorry, that is not acceptable to me. While they are wasting time, we are getting deeper and deeper into being trapped into a foreclosure.

I am now debating taking the money that I have to pay the balance if they can produce this imaginary piece of paper and use it for a lawyer to go after them because this is not ok that they get away with doing this as a normal practice. It is not up to them to take people's houses from them because they think the person is in over their heads. Up to this point, he has not had issues. If they wanted to force him into a foreclosure, they should have just said no to the modification and then it would be on him. When you say you can help.... the government sets these things up so that people can get help... and then you pull something shady like this, they should not be allowed to continue these practices.

So, I'm still thinking that we are going to move to a regular mortgage at year 10. Nope! Because the house value hasn't risen enough for them (short of us paying $17,000 up front), we had to be converted to 2 fixed rate home equity lines of credit (which are much higher than mortgage rates). I talked to everyone I could and nobody could help me secure a regular mortgage loan. Because the house wasn't a Fannie Mae or Freddie Mac, we didn't qualify for the HARP program. Forget the fact that we were never late on a house payment, we have 7 different accounts with WF and we have great credit. As soon as the equity builds, we will definitely be looking elsewhere. We are just stuck right now.

Then, all of a sudden out of the clear blue sky, she receives a call in September of 2016. It's the rude and obnoxious Home Preservation Specialist letting her know that the Loan Modification was denied. The only explanation that was given was that my mother's main permanent source of income was considered too low. Without any hesitation, she suggested to either have a Short Sale on the residence, or simply walk out on the mortgage. My poor 70 year old mother started sobbing, and may possibly face foreclosure.

Wow, even I was in dismay. I can't possibly think of any reason as to why they would treat a Surviving Spouse of a deceased Veteran so harshly. She is on a limited Social Security income, so of course she needs mortgage assistance. I should have believed all of the negative reviews written by other users on here from their own personal experiences. What purpose does a Loan Modification serve if they're just going to turn-down multiple people anyhow? This program should be terminated and abandoned. It's practically useless from my point of view.