Wells Fargo Mortgage

Wells Fargo Mortgage Reviews

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About Wells Fargo Mortgage

Wells Fargo (NMLS #399801), one of the biggest financial services companies in the country, provides home purchase and refinance loans in all 50 states. You can check rates online and then apply online, over the phone or in person with a local mortgage consultant. Loan options with Wells Fargo include conventional and government-backed loans, as well as jumbo loans and loans for new construction properties. As of the publishing date, Wells Fargo has temporarily suspended applications for home equity lines of credit (HELOCs).

    Pros & Cons

    Pros
    • Publishes rates online
    • Online application tracking
    • Mortgage consultants in 39 states and Washington, D.C.
    • Plenty of online resources
    Cons
    • Does not publish fees upfront
    • No home equity loans as of publishing

    Wells Fargo Mortgage Reviews

    Stars Rating

    • 27%
    • 30%
    • 14%
    • 5%
    • 25%

    Popular Mentions

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      How do I know I can trust these reviews about Wells Fargo?
      • 4,464,082 reviews on ConsumerAffairs are verified.
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      • Our moderators read all reviews to verify quality and helpfulness.
      Page 2 Reviews 10 - 40
      Loan Process

      Reviewed Dec. 20, 2022

      Bank would not recognize Texas Law Affidavit Of Heirship making my loan go into a higher % category of loan modification. I should be on that class action suit! Very upset. WF broke tax law and hurt my mortgage.

      Punctuality & Speed

      Reviewed Oct. 27, 2022

      I have been paying on my house for over 17 years. They will try to default your loan if you're one day past 30 days. They have canceled my automatic payments for being one day late and they have purposely suspended payments from my checking account so they can try to foreclose on my property. Do not get a loan from here.

      Customer ServiceStaffLoan Process

      Reviewed Oct. 26, 2022

      My wife and I are both military, she is active and I am retired. We are blessed to have considerable assets. It's always smart not to use your own money when buying a home so we purchased a small home for 176K with $40k down on a VA loan. After submitting information on all our assets, they based the loan solely on our checking accounts, because that was more than was necessary to get a loan.

      Over the next few weeks we found ourselves having to answer to countless Underwriter requests such as explaining why we transferred sums from checking to savings, explaining 2 transfers into our son's college meal plan, explaining why and who the other credit inquiry was for, even though it said USAA mortgage services, explaining income from a rental home sold over a year before, providing a certified copy of my divorce decree from 12 years before despite having obtained and paid off, 4 home/land loans since, and much more.

      So here we are 2 working days before close and they are still asking for paperwork for a loan that we could have paid for in cash from our checking. The loan contacts themselves blame script-driven underwriters and a system that doesn't make sense. Never again will I use WF for anything. I pray the loan is quickly sold or I will refinance at a lower rate after this upcoming recession.

      Reviewed Oct. 6, 2022

      Loan declined for "Appraisal" issue that they performed. Refuse to give me my money back! The people decided to "keep" my loan fees in return for "administration fees"! A billion dollar company keeping a person's funds for their error is ABSURD to say the least!

      Customer ServiceStaffLoan ProcessRates

      Reviewed Aug. 26, 2022

      HIGHLY DO NOT RECOMMEND. As a first time homebuyer, I received a pre-approval from WF and was under contract for a new home. The loan officer (A.) proceeded to push my application forward into the next stage without explaining or listening to my situation so that by the time it got to underwriting, they were unwilling to work with me despite locking in a lower interest rate than was on the pre-approval letter! Home purchase price was known throughout the entire process. A. then pushed an appraisal fee on me stating it is refundable until the appraisal is done. I started receiving notices from a third party saying they are trying to complete an appraisal but could not get in contact with me. When I did not give permission for the appraisal as it was still 90 days out from closing, I received a back-dated appraisal receipt and still no news of my conditional approval.

      When I called to discuss variables underwriting was questioning, I was dismissed and the loan officers stated they would 'confirm details with underwriting'. Additionally, the loan officers were very condescending over my credit profile (I have a credit score > 750 and am college educated with a doctorate degree, so I know what is on my credit report). Over 1 month later, A. called to say they are denying me, so now I am left with $500+ stolen from Wells Fargo. UNETHICAL business practices and UNEMPATHETIC, robotic loan officers that are clearly just trying to meet their monthly quotas. I will be cutting ties with Wells Fargo permanently and strongly discouraging friends & colleagues from using their services.

      Customer ServiceLoan Process

      Reviewed July 19, 2022

      In 2015 called online person for a home loan. they told us 4 weeks to process. Then when we started the process it changed to 8 weeks. I should have learned my lesson. I took out a SBA business loan in 2019 and it has been a total pain. Constantly asking for insurance information and then when they send you a letter the number on the letter does not go to anyone that can help. After being on hold for the better part of an hour I was transferred back to the wrong department. When I told them that I was dissatisfied they hung up.

      Customer ServiceLoan Process

      Reviewed June 27, 2022

      They charged me $685 for mortgage review and appraisal. They kept my paperwork for 3 weeks and then rejected my loan. I called and the underwriter said she didn't think we were buying home as a primary. She then said she would try and reverse her decision and get off another desk. Then we call for 2 days trying to get update, finally guy calls and said it got denied. Horrible unethical service.

      StaffLoan ProcessRates

      Reviewed June 26, 2022

      I've been paying Wells Fargo Mortgage for 20 years. Decided to get refi for home improvements and payoff debt. After 6 months and 3 tries, I finally cancelled my app. First app was turned down within a few weeks. That one I understood. Second one turned down after I got a co-borrower with excellent credit for a reason they never told me until the third try. Had I known about it, we could've fixed it in a couple days which is what happened anyway on our third try.

      During second try, we were asked to close credit card accounts to avoid further debt so we did. No one bothered to tell us it could negatively affect your credit score. End of third try, they raised the rate and lowered amount of loan due to our second credit check. All we have done is make more payments on everything and not increased our debt at all but because we closed our accounts, our scores dropped dramatically. When I questioned advisor, he said he never told me to close them. I wouldn't have done that had I not been told to beside the fact that every time I went on to do the tasks they need, it asked me to send them proof of notification that the accounts were closed. Shady!! Do Not Recommend!

      Customer ServiceLoan Process

      Reviewed May 4, 2022

      Applied for refi loan of my mortgage back in October 2021. Mid December, got a call from closing attorney Michael ** stating we were set to close in four days and how much the cashier's check should be that I knew I had to bring to closing with regard to the divorce degreed settlement. Two days from closing I called Mr. ** and to my surprise he said "there won't be a closing". To make this decision two days before scheduled closing, knowing there's a divorce decree in place with time guidelines is unprofessional.

      Punctuality & SpeedLoan Process

      Reviewed April 25, 2022

      I’ve had a mortgage with Wells Fargo for over 20 years. I have NEVER been one day late. I recently reached out to refinance and it was the worst experience. They made it really hard, asked for the same paperwork more than once…finally after too much time spent..I told them to “FORGET IT”. Care more for your customers!!!!

      Staff

      Reviewed March 31, 2022

      Some who are assigned to work in Wells Fargo Mortgage/Refinance Department lack empathy or concern for humankind. It doesn't take much to be fair and diplomatic. Humility is preferred in a world that has become increasingly impersonal, robotic, and unwavering. People are people with varying degrees or needs. When you have worked a lifetime and you have reached your golden years, you seek out consideration from sources that can/ should help you in a time of need. I do not feel that was the case with Wells Fargo. Do not abuse the hand that feeds you. If it were not for members/customers of the bank, Wells Fargo would go under. I have read and seen considerable commentary from others who are not pleased and who have spoken out about mistreatment and unfairness. Look at the people you hire.

      Customer Service

      Reviewed Dec. 28, 2021

      Absolutely terrible. After my mom passed away last summer, they have made it VERY difficult for my Dad to assume payments even though we've sent them copies of her will. I spent four months on the phone with them to no avail. They shared the home together but the loan was in her name. He's able to make payments now but they will not discuss any account details with him on the phone. What?! No compassion and/or poor organization. Someone should not have to jump through hoops after losing a loved one. Very disappointing. Borderline despicable.

      Loan Process

      Reviewed Dec. 27, 2021

      The entire process was disorganized, dragged out, and regretted! They requested the same documents over and over, made me pay $700 for an appraisal, demanded P&L statements... and in the end I was denied based on info they had from the first week. Don't go down the Wells Fargo road. Beware.

      Customer ServiceLoan Process

      Reviewed Dec. 17, 2021

      Buying a home with Wells Fargo was the worst experience of my life. This is the 4th time I’ve purchased a home and this company does everything in its power to make it difficult for the buyer. Communication is nonexistent if the buyer needs help and borders on harassment if WF needs info for themselves. Due to a last minute requirement on my loan (due to storms in the area - no damage to property) and extreme lack of communication or follow up, four families are stalled in their closing/moving process and my own family is now homeless. BUYER BEWARE!! Do not use Wells Fargo for your mortgage needs!!!!

      Reviewed Dec. 14, 2021

      Three times the mortgage department has taken out extra flood insurance “on my behalf“ even though my current flood insurance is maxed out. This time they say they are canceling my flood insurance escrow collection. I’m out! Refinancing at a different lender.

      Punctuality & SpeedLoan Process

      Reviewed Oct. 29, 2021

      Wells Fargo is by far the worse mortgage company I have ever dealt with. We applied for a mortgage on May 25 and could never get it closed. By September 10 we were so sick of dealing with them, we finally went with another lender. The new lender got done in seven (yes, 7) days what WF could not do in almost 4 months. WF asked for the same documents repeatedly. They asked for documents on Friday at 4:50 and our loan was scheduled to close that following Monday. WF sent us a commitment letter dated August 20 that had an expiration date of August 15. Our first loan processor was so unresponsive we were assigned to another after one month.

      From the beginning, we made sure our new processor knew the schedule of selling our home and the purchase of the new home. We already had a closing date set, which was not met. In the end, we incurred expenses totaling almost $3,000 due to WF's inability to honor own mortgage request. We asked for reimbursement for these expenses and WF refused. This story goes on and on and on. I had been a customer of WF for almost 40 years, my husband, as well. We have considerable assets, stellar credit scores, no late payments ever, no bounced checks and this is how we were treated. I am in the process of closing all accounts with WF and will never do business with them again. I wish I could give them less than one star. Please think again if you're considering Wells Fargo, they are worse than awful!

      Profile pic of the author.
      Customer ServiceStaffLoan ProcessRates

      Reviewed Oct. 16, 2021

      I bought my house in 2012 through my realtor Sibcy Kline who was quite marvelous to go above and beyond to make the experience seamless and painless. They selected my lender (Wells Fargo) and appraisal company and title company, etc. Fast forward to 2016, I decided to refinance because I wanted to get rid of my PMI and shorten my loan term, and I figured that it would be easier to use my same lender (Wells Fargo). I was able to get rid of my PMI and the process wasn't too bad.

      However, I am extremely disappointed that now in 2021, after being a customer of 9 years, they don't have the slightest care when dealing with customers. I was going to refinance again, to take advantage of the lower rates in the market, and I got approved and my closing date came and there were inconsistencies in the paperwork, so I did not sign. I did try to get a hold of my loan officer to no avail and when I spoke to another Wells Fargo representative, he said he would let my loan officer know and call me back because apparently he was the only one who could fix my paperwork.

      This has started a nightmarish hell week for me, in which different Wells Fargo representatives call me and ask me to repeat myself every single time and promise resolution that they don't deliver. The last 2 times, I noticed a hostility tone in the Wells Fargo representatives who called me. They seemed annoyed that I ask too many questions and that I am not appeased by them passing me around like a hot potato.

      The last person I talked to, my loan officer's manager, just straight up told me that they won't correct the documents and I just have to sign them as is and just take her word that the documents don't mean what they are saying. Instead of showing me factual evidence to support their claims, they want me to all the legwork myself "for my peace of mind" as they are quite insistent that they are on the right and nothing I say or uncover will make them correct the documents that they want me to sign.

      I am to the point that I just either won't refinance at all, refinance with someone else, or pay this loan off not to deal with this kind of nonsense again. I think it's best to go to a local office of any bank or any brick and mortar financial institution and have a human to talk to face to face, than dealing with the army of Wells Fargo representatives by e-mail and phone who you cannot reach when it counts.

      Loan ProcessRates

      Reviewed Oct. 7, 2021

      I have had a mortgage with them for some time and went to refinance since the rates were much lower now. After 4 months of endless paperwork, escalating my account and "we are working on it", I finally stopped the process. This cost me $500 in fees. I went through Commonfund Mortgage got a better rate and with less hassle and paperwork. The whole process took a month and a half. Who ends up buying the mortgage but Wells Fargo. Go elsewhere for your refinancing needs.

      Loan ProcessRates

      Reviewed Oct. 5, 2021

      Have carried WF as my mortgage holder for years.. no problem. Started refinance process with a credit score over 800. Six weeks later, twenty five documents and three days from closing they wanted information they already had. I told them to “pound sand”. Fast forward three weeks..I close on my current loan tomorrow with a lower interest rate, lower payments and no one asked intrusive questions. Piece of cake. Wells Fargo not so much.

      Loan Process

      Reviewed Sept. 29, 2021

      Wells Fargo Mortgage recently bought my mortgage loans from Summit Financial Funding. During the course of home buying, Summit Financial did inform me that I can make a request to handle the escrow by myself after the house is closed and once my mortgage gets sold to a new firm. Now the new firm, Wells Fargo would simply not accept my request. They are bringing in new terms and conditions to essentially hold my escrow money, while I lose the opportunity to make diligent investments with my money and pay the taxes and insurance by myself. Personally, very poor experience with Wells Fargo. I would request consumers to avoid doing any business with Wells Fargo, if possible.

      Customer ServicePunctuality & SpeedLoan ProcessTransparency

      Reviewed Sept. 3, 2021

      Wells Fargo mortgage department is nothing but crooks who get you for your money when paying for an appraisal to only deny you. Their communication when going through the process is not so open. Wasted almost $600 for some other company to get richer after being pre approved. What a waste of time. Thank you Wells Fargo for everything. I see why that you always on the news for taking other people money.

      Customer ServiceStaff

      Reviewed Sept. 1, 2021

      Wells Fargo is so unethical! I have VA home loan through them. I sold my house for EXACTLY what was owed on my loan. Fast forward 4 years later I apply for a new VA home loan and find out after I closed Wells Fargo billed the VA for 24,000. I asked what it was for and they have no information. They basically say when banks bill them they just pay it. I call Wells Fargo and they can’t give me a breakdown. Just say ‘fees’. They are fraudulently billing the VA and getting money! Most unethical company I have ever seen. I can only imagine what they do to people that bank there.

      Customer ServiceStaffLoan Process

      Reviewed Aug. 15, 2021

      Adrienne ** home Mortgage Consultant **. She had my realtor to sell my house and after that I supposed to closed on my house but never happened. She wouldn’t not answer the phone. The bank will not call me to let me know what is going on with my loan. I am homeless plus my license home daycare with disabilities kids. She stole my life. No house and no income. Wells Fargo bank needs to compensate me cause I pay for inspection and mortgage insurance, survey, appraisal, earnest money. I will like to go on media so I can let people know don’t deal with Wells Fargo bank cause they are fake. I will be getting me a attorney because this should have never happen to me - homeless. Come on y’all. This is so wrong - the way that they treating me. Something got to be done about this so it won't happen to no one else.

      Customer ServiceStaffLoan Process

      Reviewed July 25, 2021

      Wells Fargo Bank Home mortgage not even deserve 0 rating, all of Wells Fargo Bank Home Mortage employee are unprofessional, liar, wasting people time as well people money. They don’t know what they are doing, they are not well train, most of them don't have work experience. They are just ripping off people. I am customer with Wells Fargo 5 years, I have 750 Credit score. I don’t have any other payments, I have permanent State job making more than 80k a year.

      I applied for loan and submitted all the required documents also I was paying 20% down. On 07/19/2021 was my closing date me and my real-estate agent was sending emails we called them since three days nobody was answering us. On 07/21/2021 they answer the call and told us that, "Your loan is not approved, we cancel your loan because you don't have three years futures planning of continuing income."

      I am requesting written notice from them but they are not sending me any written notice, not answering my calls even. I paid for appraisal. They told me to take insurance, at the end they are saying I am not approved for loan because I don't have 3 years future plan. I am asking from them who knows the future what will happen, who is guaranteeing the future nobody, we are human not GOD. Shame of Wells Fargo Bank, wish I was not waste my time with them.

      Customer ServiceStaffLoan ProcessRates

      Reviewed July 13, 2021

      Updated on 07/31/2021: I wanted to update my last review but I don't see where I can do that so here's an additional review that I'm STILL WAITING for Wells Fargo to refinance my home or give me any kind of resolution. They have extended my rate lock yet another month because they've messed up so many times. But now if that was on me there's no way my rate lock would be extended. I've also been told I'd be contacted by somebody regarding my initial complaint and here I am still waiting for that too. At this point I'm going to cancel the whole refinance with Wells Fargo and go with a smaller company that will offer a better rate. Wells Fargo you've been a horrific experience.

      Original Review: I've been trying to refinance for almost 3 months now. On day two of the process I informed my mortgage consultant the law office/title provider that I chose. Today almost 3 months later I'm being told that my refinance is going to have to be delayed another week or two because of this "change" i.e. me wanting to use my title provider that I chose two days after I started this process. I will never ever use Wells Fargo for any type of loan or banking in the future. My original loan with a small company was so smooth and flawless I had no idea what I was in for with Wells Fargo.

      Do yourself a favor and go with a smaller bank when getting a home loan or refinancing. They may end up selling your mortgage to a bigger company like Wells Fargo but throughout the process you will get much better customer service. People who actually remember what you say or email and care about what you say to them so you're not repeating yourself many many times and also having to fill out the same form many times. A mega bank like Wells Fargo is trying assist too many customers that you almost can't blame the multiple people they put in charge of your process. You are just a number, you are not a person.

      Customer ServiceStaffLoan ProcessRatesTransparency

      Reviewed June 16, 2021

      Updated on 06/17/2021: So Wells Fargo responded to my review. They promised a phone call by the end of the day from one of their problem resolution person. He never called. Still no date to close on my refinance. Still no communication.

      Original Review: I have been waiting now 67 days for my refinance to get done. The person who was working on my loan is never in the office. I have reached out for answers and still haven't heard what the issue is. I think they are hanging on to the loan as long as possible to keep charging me the higher interest rate since I already have a mortgage with them. I find their communication to be terrible. I'm constantly needing to resend documents because they are taking too long to complete the loan process so they expire. No one can answer me. I was approved in May for the loan. I started the process in April.

      Staff

      Reviewed April 29, 2021

      I loved Wells Fargo. I have heard a lot of complaints about them, but I had no problem with them. I would definitely use them again in the future. They were very customer oriented. I even got a gift card from them for refinancing.

      Customer ServicePunctuality & SpeedLoan ProcessRates

      Reviewed April 28, 2021

      I ended up with Wells Fargo for my mortgage after Wells Fargo acquired Washington Mutual. I called several time and ask if I can get a loan modification that I qualified for back in 2009/2010 and received no help. I was in a bad loan that was written by Washington Mutual and ended up paying over $200.000 extra interest on my loan. In March of 2020 I was able to pay my mortgage but not my taxes on my house. Wells Fargo didn't apply the payment to my loan because of that. I didn't find out for a couple of years. They used part of the money for something I don't know until today. The rest I was able to apply to a payment in 2014.

      Wells Fargo charged me late interest fees for almost 10 years and sold my loan to Rushmore Mortgage. It is a nightmare dealing with them. Now I had to make double payment to be current on my loan with them and the late fees are still sitting there not resolved. Neither Rushmore or Wells Fargo offering any help or admitting that Wells at Fault. Wells got so much money to get bailed out and consumers like myself are not getting any help. Very frustrated.

      Customer ServiceLoan ProcessRates

      Reviewed April 24, 2021

      I am having nightmare experience with Wells Fargo currently while working on my home refinancing. I already have original loan with them. First they promised me a good rate and when I agreed to go with them, they gave me .75 higher rate than originally quoted. After that they tried to support their false claims. I decided to move on, and they called me back that they can keep their promise.

      I decided to give them second chance, so now they are trying to add some cost to my closing cost. In this screenshot, they have added $7,000 to my closing cost and they are claiming that they are giving me 0 discount points. While when I asked them what will be a closing cost without discount points, they gave me that number little more than $4,000. I am to the point horrified that if they will not correct that, I may surely move on from them forever. Their standard is keep going down for sure. I am missing integrity and trust. Previously, I have worked with them multiple times for home mortgage and refinancing but after this experience, no more Wells Fargo.

      Customer ServicePunctuality & SpeedTransparency

      Reviewed April 15, 2021

      Think twice before you finance your home through Wells Fargo. They will change your contract to their advantage. I refinanced my home through them in 2013. Due date was supposed to be set up on the 15th of each month. They set it up on the 1st of the month. I get paid on the third week of each month. When I contacted them and explained why I needed the 15th, they told me not to worry about it that they’d never charge me late fees. For 8 years they stood behind the deal. For 8 years when they would call about it, they would look and see the deal in the notes. Now for some reason all the notes have disappeared. No records of them making this deal with me. And now all of a sudden I’m being charged late fees, which they know will add up every month for the next 12 years.

      Two months ago when they called me, the notes were still there stating no late charge. They say no one has the ability to change the notes, but they mysteriously disappeared. Don’t trust them, they will rip you off in the long run. They say they can’t explain why I haven’t paid late charge for over 8 years. Common sense tells you there was a reason, but they can’t explain why this was overlooked for 8 years. They say I should be happy that I didn’t have to pay for the last 8 years and start paying 36 dollars extra a month. Very unhappy customer.

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      Wells Fargo Mortgage Company Information

      Company Name:
      Wells Fargo
      Year Founded:
      1852
      Address:
      420 Montgomery Street
      City:
      San Francisco
      State/Province:
      CA
      Postal Code:
      94104
      Country:
      United States
      Website:
      www.wellsfargo.com