Wells Fargo Mortgage Reviews

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About Wells Fargo Mortgage

Wells Fargo (NMLS #399801), one of the biggest financial services companies in the country, provides home purchase and refinance loans in all 50 states. You can check rates online and then apply online, over the phone or in person with a local mortgage consultant. Loan options with Wells Fargo include conventional and government-backed loans, as well as jumbo loans and loans for new construction properties. As of the publishing date, Wells Fargo has temporarily suspended applications for home equity lines of credit (HELOCs).

Pros
  • Publishes rates online
  • Online application tracking
  • Mortgage consultants in 39 states and Washington, D.C.
  • Plenty of online resources
Cons
  • Does not publish fees upfront
  • No home equity loans as of publishing

Wells Fargo Mortgage Reviews

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    How do I know I can trust these reviews about Wells Fargo?
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    Page 2 Reviews 10 - 40
    Customer ServiceStaffLoan ProcessRates

    Reviewed Sept. 22, 2023

    I have owned my home for 10 yrs now. 2 yrs ago I needed to refinance. The company worked with me to find the lowest rate (I did research other lenders and found them to be the best @ 2.67%) Not only were they helpful but they gave me options for 10, 20 and 30 yr loans and held my hand through the whole process. I'm very happy I went with this company. When dealing with Escrow, they also send me a yearly statement showing how much I've paid and how much it is estimated to go up so there are no surprises. They allow you to pay the escrow ahead if you wish. In LA the Home owners Insurance tends to rise to crazy heights. I paid it ahead one year and WF applied it as a home payment (across interest, principle and escrow) but it wasn't a big deal, I just called and they quickly corrected the issue. I highly recommend they be considered if you are looking to buy a home.

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    Loan ProcessRates

    Reviewed Sept. 15, 2023

    Well, my problems with them start about 10 years ago with the illegal fees that they have had to pay for through a government fine and class action lawsuit. In our home loan, we kept getting more money asked for in our impound account. The taxes and fees would remain the same, but they would ask for more money. We became suspicious and took over the the account and forbade them from handling the impound account. WHAT A DIFFERENCE!! Suddenly the fees stopped. If you look at the class action lawsuit, each household was given $4000 dollars, but not us, even though they charged us. Then, we tried to sell our house, and we had 12,000 left on the mortgage.

    Wells had a closed account from the refinance, AND OPENED IT AGAIN. It's closed, but nope, they are still trying to say we never paid on a second mortgage (we paid it off in 2012,) and the buyer wants the second paid. Now, we have to look for a closed second that has $5,000 on it. Wells has NO IDEA where the account is, but they say it's active, even though it was closed 12 years ago and shows no payments, interest or fees. They(Wells) do not know the account number and won't release the title. DO NOT EVER GO WITH WELLS FARGO!! They steal money from you, and then turn around and steal more. You have been warned.

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    Staff

    Reviewed Sept. 7, 2023

    Come to find out a few days before closing my loan officer is and was on vacation 10 days conveniently when he scheduled the close for 29th, after doing all the paperwork, they charged for appraisal and ordered insurance. Never cancelled the close or denial letter sent. I went to log in and no account exist. They said for 6 months no account number attached or in existence. How is that? 'Cause I kept my receipts. You took the money and did not give it back, cost me more than ya know.

    Alexander ** did me wrong and his accomplice Paul ** are making 6-7 figures to pull as many apps as they can then deny, 3 others approved me but my own bank for 17 years screwed me. Bye WF and if these clowns are your team Now Chase and other WF they live a life of bad KARMA, these dudes straight up lied and told a story to their internal investigative team and I don't know why they think it would not come back some day. 'Cause now I got the time to make sure they are not allowed to do this to other ever. It's a horrendous way to treat a person just 'cause you never met them, they never forget you.

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    Customer ServiceStaffLoan ProcessTransparency

    Reviewed May 23, 2023

    I am extremely dissatisfied and frustrated with Wells Fargo Home Loans and their record-keeping practices regarding home insurance. For the past eight years, they have consistently failed to recognize that my home insurance payments were made and submitted. This ongoing issue has caused me countless hours of extra work, from repeatedly contacting my insurance agent to making numerous phone calls to Wells Fargo's customer support.

    What adds to my frustration is that whenever I bring up the matter, their customer support representatives argue that they did not receive the insurance payment and insist on charging me for insurance coverage. Even when my insurance agent contacts them to provide proof of submission and receipt, they still encounter the same issues and resistance. It is incredibly aggravating to have to go through this cycle repeatedly, only for Wells Fargo to miraculously find the payment after much frustration and wasted time.

    Recently, I received a survey from Wells Fargo where I expressed my concerns and issues with their services. To my surprise, they reached out to me, promising that the problem would be resolved. However, here we are again, facing the same problem all over again. When I tried contacting the same representative who assured me of a resolution, I discovered that their extension no longer goes to that person, further adding to my disappointment.

    At this point, I am actively seeking out others who may be experiencing the same issue with Wells Fargo Home Loans. It is clear that their record-keeping and communication systems are severely flawed, causing unnecessary stress and inconvenience for their customers. I hope that by sharing my dissatisfaction, others will join in addressing these problems with Wells Fargo, and they will be compelled to rectify their shortcomings and improve their services. Overall, my experience with Wells Fargo Home Loans and their handling of home insurance matters has been extremely frustrating and time-consuming. I cannot recommend their services to anyone who values efficient and reliable customer service.

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    Reviewed Jan. 24, 2023

    Good reviews on all. Concerning Wells Fargo mortgage. Just need to know how to file a claim since we've been with them for 12 years. They a lot of people money. I think we should be included in that. It just doesn't tell you how.

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    Customer ServiceStaffLoan Process

    Reviewed Jan. 12, 2023

    Wells Fargo held my current mortgage. I figured to refinance with them because the process would appear to be “easier” since they had my current mortgage. Well, it was the worst customer service experience I’ve ever experienced. It took over a month working with an outdated system. They asked for the same documents over and over again. Their underwriter seemed to be dissecting my debit card transactions and they were unfamiliar with new purchasing companies such as Klarna and After Pay. They requested over 70 separate documents, at one point my company didn’t even know or have ever been requested the type of documentation they were asking for. After almost a month and a half of the back and forth I asked them to withdraw my application.

    I reported them to Consumer Affairs. They obviously began an “investigation” within their own company. Obviously, the person conducting the investigation worked for Wells Fargo and found “nothing wrong” with their practices. Instead, they blamed me for not “meeting” their requirements. The same day I applied with Rocket Mortgage, nothing in my financial situation changed and within 4 days I was approved and the process was concluded in 4 weeks. They paid off my mortgage with Wells Fargo and it was the best decision I’ve made in my life. How Wells Fargo continues to operate is beyond me. They continue to deny minorities in the refinancing process and point the finger back at you. Again, avoid them as much as possible and I cannot even explain how horrible their customer service experience was. I don’t understand how they are allowed to exist.

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    Loan Process

    Reviewed Dec. 20, 2022

    Bank would not recognize Texas Law Affidavit Of Heirship making my loan go into a higher % category of loan modification. I should be on that class action suit! Very upset. WF broke tax law and hurt my mortgage.

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    Punctuality & Speed

    Reviewed Oct. 27, 2022

    I have been paying on my house for over 17 years. They will try to default your loan if you're one day past 30 days. They have canceled my automatic payments for being one day late and they have purposely suspended payments from my checking account so they can try to foreclose on my property. Do not get a loan from here.

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    Customer ServiceStaffLoan Process

    Reviewed Oct. 26, 2022

    My wife and I are both military, she is active and I am retired. We are blessed to have considerable assets. It's always smart not to use your own money when buying a home so we purchased a small home for 176K with $40k down on a VA loan. After submitting information on all our assets, they based the loan solely on our checking accounts, because that was more than was necessary to get a loan.

    Over the next few weeks we found ourselves having to answer to countless Underwriter requests such as explaining why we transferred sums from checking to savings, explaining 2 transfers into our son's college meal plan, explaining why and who the other credit inquiry was for, even though it said USAA mortgage services, explaining income from a rental home sold over a year before, providing a certified copy of my divorce decree from 12 years before despite having obtained and paid off, 4 home/land loans since, and much more.

    So here we are 2 working days before close and they are still asking for paperwork for a loan that we could have paid for in cash from our checking. The loan contacts themselves blame script-driven underwriters and a system that doesn't make sense. Never again will I use WF for anything. I pray the loan is quickly sold or I will refinance at a lower rate after this upcoming recession.

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    Reviewed Oct. 6, 2022

    Loan declined for "Appraisal" issue that they performed. Refuse to give me my money back! The people decided to "keep" my loan fees in return for "administration fees"! A billion dollar company keeping a person's funds for their error is ABSURD to say the least!

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    Customer ServiceStaffLoan ProcessRates

    Reviewed Aug. 26, 2022

    HIGHLY DO NOT RECOMMEND. As a first time homebuyer, I received a pre-approval from WF and was under contract for a new home. The loan officer (A.) proceeded to push my application forward into the next stage without explaining or listening to my situation so that by the time it got to underwriting, they were unwilling to work with me despite locking in a lower interest rate than was on the pre-approval letter! Home purchase price was known throughout the entire process. A. then pushed an appraisal fee on me stating it is refundable until the appraisal is done. I started receiving notices from a third party saying they are trying to complete an appraisal but could not get in contact with me. When I did not give permission for the appraisal as it was still 90 days out from closing, I received a back-dated appraisal receipt and still no news of my conditional approval.

    When I called to discuss variables underwriting was questioning, I was dismissed and the loan officers stated they would 'confirm details with underwriting'. Additionally, the loan officers were very condescending over my credit profile (I have a credit score > 750 and am college educated with a doctorate degree, so I know what is on my credit report). Over 1 month later, A. called to say they are denying me, so now I am left with $500+ stolen from Wells Fargo. UNETHICAL business practices and UNEMPATHETIC, robotic loan officers that are clearly just trying to meet their monthly quotas. I will be cutting ties with Wells Fargo permanently and strongly discouraging friends & colleagues from using their services.

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    Customer ServiceLoan Process

    Reviewed July 19, 2022

    In 2015 called online person for a home loan. they told us 4 weeks to process. Then when we started the process it changed to 8 weeks. I should have learned my lesson. I took out a SBA business loan in 2019 and it has been a total pain. Constantly asking for insurance information and then when they send you a letter the number on the letter does not go to anyone that can help. After being on hold for the better part of an hour I was transferred back to the wrong department. When I told them that I was dissatisfied they hung up.

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    Customer ServiceLoan Process

    Reviewed June 27, 2022

    They charged me $685 for mortgage review and appraisal. They kept my paperwork for 3 weeks and then rejected my loan. I called and the underwriter said she didn't think we were buying home as a primary. She then said she would try and reverse her decision and get off another desk. Then we call for 2 days trying to get update, finally guy calls and said it got denied. Horrible unethical service.

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    StaffLoan ProcessRates

    Reviewed June 26, 2022

    I've been paying Wells Fargo Mortgage for 20 years. Decided to get refi for home improvements and payoff debt. After 6 months and 3 tries, I finally cancelled my app. First app was turned down within a few weeks. That one I understood. Second one turned down after I got a co-borrower with excellent credit for a reason they never told me until the third try. Had I known about it, we could've fixed it in a couple days which is what happened anyway on our third try.

    During second try, we were asked to close credit card accounts to avoid further debt so we did. No one bothered to tell us it could negatively affect your credit score. End of third try, they raised the rate and lowered amount of loan due to our second credit check. All we have done is make more payments on everything and not increased our debt at all but because we closed our accounts, our scores dropped dramatically. When I questioned advisor, he said he never told me to close them. I wouldn't have done that had I not been told to beside the fact that every time I went on to do the tasks they need, it asked me to send them proof of notification that the accounts were closed. Shady!! Do Not Recommend!

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    Customer ServiceLoan Process

    Reviewed May 4, 2022

    Applied for refi loan of my mortgage back in October 2021. Mid December, got a call from closing attorney Michael ** stating we were set to close in four days and how much the cashier's check should be that I knew I had to bring to closing with regard to the divorce degreed settlement. Two days from closing I called Mr. ** and to my surprise he said "there won't be a closing". To make this decision two days before scheduled closing, knowing there's a divorce decree in place with time guidelines is unprofessional.

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    Punctuality & SpeedLoan Process

    Reviewed April 25, 2022

    I’ve had a mortgage with Wells Fargo for over 20 years. I have NEVER been one day late. I recently reached out to refinance and it was the worst experience. They made it really hard, asked for the same paperwork more than once…finally after too much time spent..I told them to “FORGET IT”. Care more for your customers!!!!

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    Staff

    Reviewed March 31, 2022

    Some who are assigned to work in Wells Fargo Mortgage/Refinance Department lack empathy or concern for humankind. It doesn't take much to be fair and diplomatic. Humility is preferred in a world that has become increasingly impersonal, robotic, and unwavering. People are people with varying degrees or needs. When you have worked a lifetime and you have reached your golden years, you seek out consideration from sources that can/ should help you in a time of need. I do not feel that was the case with Wells Fargo. Do not abuse the hand that feeds you. If it were not for members/customers of the bank, Wells Fargo would go under. I have read and seen considerable commentary from others who are not pleased and who have spoken out about mistreatment and unfairness. Look at the people you hire.

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    Customer Service

    Reviewed Dec. 28, 2021

    Absolutely terrible. After my mom passed away last summer, they have made it VERY difficult for my Dad to assume payments even though we've sent them copies of her will. I spent four months on the phone with them to no avail. They shared the home together but the loan was in her name. He's able to make payments now but they will not discuss any account details with him on the phone. What?! No compassion and/or poor organization. Someone should not have to jump through hoops after losing a loved one. Very disappointing. Borderline despicable.

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    Loan Process

    Reviewed Dec. 27, 2021

    The entire process was disorganized, dragged out, and regretted! They requested the same documents over and over, made me pay $700 for an appraisal, demanded P&L statements... and in the end I was denied based on info they had from the first week. Don't go down the Wells Fargo road. Beware.

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    Customer ServiceLoan Process

    Reviewed Dec. 17, 2021

    Buying a home with Wells Fargo was the worst experience of my life. This is the 4th time I’ve purchased a home and this company does everything in its power to make it difficult for the buyer. Communication is nonexistent if the buyer needs help and borders on harassment if WF needs info for themselves. Due to a last minute requirement on my loan (due to storms in the area - no damage to property) and extreme lack of communication or follow up, four families are stalled in their closing/moving process and my own family is now homeless. BUYER BEWARE!! Do not use Wells Fargo for your mortgage needs!!!!

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    Reviewed Dec. 14, 2021

    Three times the mortgage department has taken out extra flood insurance “on my behalf“ even though my current flood insurance is maxed out. This time they say they are canceling my flood insurance escrow collection. I’m out! Refinancing at a different lender.

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    Punctuality & SpeedLoan Process

    Reviewed Oct. 29, 2021

    Wells Fargo is by far the worse mortgage company I have ever dealt with. We applied for a mortgage on May 25 and could never get it closed. By September 10 we were so sick of dealing with them, we finally went with another lender. The new lender got done in seven (yes, 7) days what WF could not do in almost 4 months. WF asked for the same documents repeatedly. They asked for documents on Friday at 4:50 and our loan was scheduled to close that following Monday. WF sent us a commitment letter dated August 20 that had an expiration date of August 15. Our first loan processor was so unresponsive we were assigned to another after one month.

    From the beginning, we made sure our new processor knew the schedule of selling our home and the purchase of the new home. We already had a closing date set, which was not met. In the end, we incurred expenses totaling almost $3,000 due to WF's inability to honor own mortgage request. We asked for reimbursement for these expenses and WF refused. This story goes on and on and on. I had been a customer of WF for almost 40 years, my husband, as well. We have considerable assets, stellar credit scores, no late payments ever, no bounced checks and this is how we were treated. I am in the process of closing all accounts with WF and will never do business with them again. I wish I could give them less than one star. Please think again if you're considering Wells Fargo, they are worse than awful!

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    Customer ServiceStaffLoan ProcessRates

    Reviewed Oct. 16, 2021

    I bought my house in 2012 through my realtor Sibcy Kline who was quite marvelous to go above and beyond to make the experience seamless and painless. They selected my lender (Wells Fargo) and appraisal company and title company, etc. Fast forward to 2016, I decided to refinance because I wanted to get rid of my PMI and shorten my loan term, and I figured that it would be easier to use my same lender (Wells Fargo). I was able to get rid of my PMI and the process wasn't too bad.

    However, I am extremely disappointed that now in 2021, after being a customer of 9 years, they don't have the slightest care when dealing with customers. I was going to refinance again, to take advantage of the lower rates in the market, and I got approved and my closing date came and there were inconsistencies in the paperwork, so I did not sign. I did try to get a hold of my loan officer to no avail and when I spoke to another Wells Fargo representative, he said he would let my loan officer know and call me back because apparently he was the only one who could fix my paperwork.

    This has started a nightmarish hell week for me, in which different Wells Fargo representatives call me and ask me to repeat myself every single time and promise resolution that they don't deliver. The last 2 times, I noticed a hostility tone in the Wells Fargo representatives who called me. They seemed annoyed that I ask too many questions and that I am not appeased by them passing me around like a hot potato.

    The last person I talked to, my loan officer's manager, just straight up told me that they won't correct the documents and I just have to sign them as is and just take her word that the documents don't mean what they are saying. Instead of showing me factual evidence to support their claims, they want me to all the legwork myself "for my peace of mind" as they are quite insistent that they are on the right and nothing I say or uncover will make them correct the documents that they want me to sign.

    I am to the point that I just either won't refinance at all, refinance with someone else, or pay this loan off not to deal with this kind of nonsense again. I think it's best to go to a local office of any bank or any brick and mortar financial institution and have a human to talk to face to face, than dealing with the army of Wells Fargo representatives by e-mail and phone who you cannot reach when it counts.

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    Loan ProcessRates

    Reviewed Oct. 7, 2021

    I have had a mortgage with them for some time and went to refinance since the rates were much lower now. After 4 months of endless paperwork, escalating my account and "we are working on it", I finally stopped the process. This cost me $500 in fees. I went through Commonfund Mortgage got a better rate and with less hassle and paperwork. The whole process took a month and a half. Who ends up buying the mortgage but Wells Fargo. Go elsewhere for your refinancing needs.

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    Loan ProcessRates

    Reviewed Oct. 5, 2021

    Have carried WF as my mortgage holder for years.. no problem. Started refinance process with a credit score over 800. Six weeks later, twenty five documents and three days from closing they wanted information they already had. I told them to “pound sand”. Fast forward three weeks..I close on my current loan tomorrow with a lower interest rate, lower payments and no one asked intrusive questions. Piece of cake. Wells Fargo not so much.

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    Loan Process

    Reviewed Sept. 29, 2021

    Wells Fargo Mortgage recently bought my mortgage loans from Summit Financial Funding. During the course of home buying, Summit Financial did inform me that I can make a request to handle the escrow by myself after the house is closed and once my mortgage gets sold to a new firm. Now the new firm, Wells Fargo would simply not accept my request. They are bringing in new terms and conditions to essentially hold my escrow money, while I lose the opportunity to make diligent investments with my money and pay the taxes and insurance by myself. Personally, very poor experience with Wells Fargo. I would request consumers to avoid doing any business with Wells Fargo, if possible.

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    Customer ServicePunctuality & SpeedLoan ProcessTransparency

    Reviewed Sept. 3, 2021

    Wells Fargo mortgage department is nothing but crooks who get you for your money when paying for an appraisal to only deny you. Their communication when going through the process is not so open. Wasted almost $600 for some other company to get richer after being pre approved. What a waste of time. Thank you Wells Fargo for everything. I see why that you always on the news for taking other people money.

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    Customer ServiceStaff

    Reviewed Sept. 1, 2021

    Wells Fargo is so unethical! I have VA home loan through them. I sold my house for EXACTLY what was owed on my loan. Fast forward 4 years later I apply for a new VA home loan and find out after I closed Wells Fargo billed the VA for 24,000. I asked what it was for and they have no information. They basically say when banks bill them they just pay it. I call Wells Fargo and they can’t give me a breakdown. Just say ‘fees’. They are fraudulently billing the VA and getting money! Most unethical company I have ever seen. I can only imagine what they do to people that bank there.

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    Customer ServiceStaffLoan Process

    Reviewed Aug. 15, 2021

    Adrienne ** home Mortgage Consultant **. She had my realtor to sell my house and after that I supposed to closed on my house but never happened. She wouldn’t not answer the phone. The bank will not call me to let me know what is going on with my loan. I am homeless plus my license home daycare with disabilities kids. She stole my life. No house and no income. Wells Fargo bank needs to compensate me cause I pay for inspection and mortgage insurance, survey, appraisal, earnest money. I will like to go on media so I can let people know don’t deal with Wells Fargo bank cause they are fake. I will be getting me a attorney because this should have never happen to me - homeless. Come on y’all. This is so wrong - the way that they treating me. Something got to be done about this so it won't happen to no one else.

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    Customer ServiceStaffLoan Process

    Reviewed July 25, 2021

    Wells Fargo Bank Home mortgage not even deserve 0 rating, all of Wells Fargo Bank Home Mortage employee are unprofessional, liar, wasting people time as well people money. They don’t know what they are doing, they are not well train, most of them don't have work experience. They are just ripping off people. I am customer with Wells Fargo 5 years, I have 750 Credit score. I don’t have any other payments, I have permanent State job making more than 80k a year.

    I applied for loan and submitted all the required documents also I was paying 20% down. On 07/19/2021 was my closing date me and my real-estate agent was sending emails we called them since three days nobody was answering us. On 07/21/2021 they answer the call and told us that, "Your loan is not approved, we cancel your loan because you don't have three years futures planning of continuing income."

    I am requesting written notice from them but they are not sending me any written notice, not answering my calls even. I paid for appraisal. They told me to take insurance, at the end they are saying I am not approved for loan because I don't have 3 years future plan. I am asking from them who knows the future what will happen, who is guaranteeing the future nobody, we are human not GOD. Shame of Wells Fargo Bank, wish I was not waste my time with them.

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    Wells Fargo Mortgage Company Information

    Company Name:
    Wells Fargo
    Year Founded:
    1852
    Address:
    420 Montgomery Street
    City:
    San Francisco
    State/Province:
    CA
    Postal Code:
    94104
    Country:
    United States
    Website:
    www.wellsfargo.com