Wells Fargo Mortgage Reviews

No complaints. Everything has been fair and above board. Did my purchase, refinance through them and they service my mortgage and everything has been well. They always answer my questions. Sometimes no news is good news.

I am a realtor needing to speak to a Mortgage Loan employee just to find out some information for a client it might take 10 minutes tops. I cannot get anything except computer generated departments to push a button for and then more computer-generated garbage. Then there is no way to get to a real person to speak with, as you cannot speak to anyone without putting in an account number, no one to ask questions to or get information from ONLY A COMPUTER. You cannot even walk in and speak to anyone; you have to make an appointment!! This is NOT GOOD CUSTOMER SERVICE, nor the kind of Financial Institution I would recommend to anyone!! From now on I will NOT recommend WF to ANY my clients for any reason. Every other financial institution in my community will answer the phone or get you to customer service when you walk in the door THAT IS GREAT CUSTOMER SERVICE in my opinion.

I have worked more than 33 years, have a credit score above 800 (807 to 825 across the 3 reports at the time of application), and a 100% positive credit history (e.g., never a late payment or lien or judgment, etc.). I have been successfully self-employed for 22+ years. I'd purchased homes with Wells twice before, both times successfully closing out the loans. In January, I applied to Wells and received a pre-approval for a mortgage in my desired price point. I made an offer on a home and provided EMD and contract deposits to the builder. And that's when the problems began.

We recently applied for and were issued a home loan for $102,000 on a mall oenhouse we bought as an investment/rental property, We have our personal home mortgage with WF and 800+ credit scores. The extent of minutia of detail we had to provide and explanations we had to make were intrusive and ridiculous. In addition, they require insurance policy at 100% of replacement value (even though they were only financing 80%), This was very difficult and expensive to find and when I questioned the agent, he told me that this was a federal requirement, so anywhere else we went would require the same thing. It's costing us 3 times the amount of the policy we would have bought on the place.

We have our retirement accounts with Wells Fargo advisors and asked for a referral to the mortgage side hoping that it would be an extremely smooth process to obtain a loan for a condominium in another state. The mortgage officer we worked with had a high degree of certainty that they could meet the timeline established for the transaction's closing date. Two days before the deadline for the conditional commitment letter we were hit with an additional 15 items to provide for underwriting to meet that deadline. When we received the conditional commitment letter the conditions stipulated had to do with the condo association declarations and receiving the title documentation. We asked our loan officer, again, the degree of confidence now that the deadline had passed, and our escrow money was now at risk. He responded with "97.823%". This was 12 days prior to our closing date.

They gave us an early verification then trapped us with an expensive appraisal cost. When we were in the last round of underwriting then denied the loan at the last second. We lost our deposit, the appraisal cost, and paid high legal fees.

We have had a mortgage through Wells Fargo since 2010. They sent a letter stating our mortgage has been sold to a company that has 2 ongoing class action suits for data breaches. 14 years we haven't missed a payment, they can't provide any information on setting up automatic payments with the new mortgage company. We have 2 weeks to get everything ironed out, I've heard nothing from the new mortgage holder. I've held up my end of the deal and as far as I'm concerned Wells Fargo is another example of corporate greed. My word is my bond, Wells Fargo is worthless in my opinion.

We have been trying to assume an existing loan since July, and the process keeps timing out such that Wells Fargo requires new credit review and the original documents refreshed every three months. Once a loan goes into review and they ask for more detail, the loan goes back to the bottom of the queue rather than holding its place in the process so by the time it gets picked up again to be considered they need a refresh and you’re back to the bottom again. They claim to be understaffed given demand but 6+ months have gone by and it’s a simply horrible process. Never again!

2nd bad experience with Wells Fargo Home Mortgage. They make mistakes, blame the customer, make excuses and have no interest in making the situation right. I will never, never, never use them again. Stay away.

I have owned my home for 10 yrs now. 2 yrs ago I needed to refinance. The company worked with me to find the lowest rate (I did research other lenders and found them to be the best @ 2.67%) Not only were they helpful but they gave me options for 10, 20 and 30 yr loans and held my hand through the whole process. I'm very happy I went with this company. When dealing with Escrow, they also send me a yearly statement showing how much I've paid and how much it is estimated to go up so there are no surprises. They allow you to pay the escrow ahead if you wish. In LA the Home owners Insurance tends to rise to crazy heights. I paid it ahead one year and WF applied it as a home payment (across interest, principle and escrow) but it wasn't a big deal, I just called and they quickly corrected the issue. I highly recommend they be considered if you are looking to buy a home.

Well, my problems with them start about 10 years ago with the illegal fees that they have had to pay for through a government fine and class action lawsuit. In our home loan, we kept getting more money asked for in our impound account. The taxes and fees would remain the same, but they would ask for more money. We became suspicious and took over the the account and forbade them from handling the impound account. WHAT A DIFFERENCE!! Suddenly the fees stopped. If you look at the class action lawsuit, each household was given $4000 dollars, but not us, even though they charged us. Then, we tried to sell our house, and we had 12,000 left on the mortgage.

Come to find out a few days before closing my loan officer is and was on vacation 10 days conveniently when he scheduled the close for 29th, after doing all the paperwork, they charged for appraisal and ordered insurance. Never cancelled the close or denial letter sent. I went to log in and no account exist. They said for 6 months no account number attached or in existence. How is that? 'Cause I kept my receipts. You took the money and did not give it back, cost me more than ya know.

I am extremely dissatisfied and frustrated with Wells Fargo Home Loans and their record-keeping practices regarding home insurance. For the past eight years, they have consistently failed to recognize that my home insurance payments were made and submitted. This ongoing issue has caused me countless hours of extra work, from repeatedly contacting my insurance agent to making numerous phone calls to Wells Fargo's customer support.

Good reviews on all. Concerning Wells Fargo mortgage. Just need to know how to file a claim since we've been with them for 12 years. They a lot of people money. I think we should be included in that. It just doesn't tell you how.

Wells Fargo held my current mortgage. I figured to refinance with them because the process would appear to be “easier” since they had my current mortgage. Well, it was the worst customer service experience I’ve ever experienced. It took over a month working with an outdated system. They asked for the same documents over and over again. Their underwriter seemed to be dissecting my debit card transactions and they were unfamiliar with new purchasing companies such as Klarna and After Pay. They requested over 70 separate documents, at one point my company didn’t even know or have ever been requested the type of documentation they were asking for. After almost a month and a half of the back and forth I asked them to withdraw my application.

Bank would not recognize Texas Law Affidavit Of Heirship making my loan go into a higher % category of loan modification. I should be on that class action suit! Very upset. WF broke tax law and hurt my mortgage.

I have been paying on my house for over 17 years. They will try to default your loan if you're one day past 30 days. They have canceled my automatic payments for being one day late and they have purposely suspended payments from my checking account so they can try to foreclose on my property. Do not get a loan from here.

My wife and I are both military, she is active and I am retired. We are blessed to have considerable assets. It's always smart not to use your own money when buying a home so we purchased a small home for 176K with $40k down on a VA loan. After submitting information on all our assets, they based the loan solely on our checking accounts, because that was more than was necessary to get a loan.

Loan declined for "Appraisal" issue that they performed. Refuse to give me my money back! The people decided to "keep" my loan fees in return for "administration fees"! A billion dollar company keeping a person's funds for their error is ABSURD to say the least!

HIGHLY DO NOT RECOMMEND. As a first time homebuyer, I received a pre-approval from WF and was under contract for a new home. The loan officer (A.) proceeded to push my application forward into the next stage without explaining or listening to my situation so that by the time it got to underwriting, they were unwilling to work with me despite locking in a lower interest rate than was on the pre-approval letter! Home purchase price was known throughout the entire process. A. then pushed an appraisal fee on me stating it is refundable until the appraisal is done. I started receiving notices from a third party saying they are trying to complete an appraisal but could not get in contact with me. When I did not give permission for the appraisal as it was still 90 days out from closing, I received a back-dated appraisal receipt and still no news of my conditional approval.

In 2015 called online person for a home loan. they told us 4 weeks to process. Then when we started the process it changed to 8 weeks. I should have learned my lesson. I took out a SBA business loan in 2019 and it has been a total pain. Constantly asking for insurance information and then when they send you a letter the number on the letter does not go to anyone that can help. After being on hold for the better part of an hour I was transferred back to the wrong department. When I told them that I was dissatisfied they hung up.

They charged me $685 for mortgage review and appraisal. They kept my paperwork for 3 weeks and then rejected my loan. I called and the underwriter said she didn't think we were buying home as a primary. She then said she would try and reverse her decision and get off another desk. Then we call for 2 days trying to get update, finally guy calls and said it got denied. Horrible unethical service.

I've been paying Wells Fargo Mortgage for 20 years. Decided to get refi for home improvements and payoff debt. After 6 months and 3 tries, I finally cancelled my app. First app was turned down within a few weeks. That one I understood. Second one turned down after I got a co-borrower with excellent credit for a reason they never told me until the third try. Had I known about it, we could've fixed it in a couple days which is what happened anyway on our third try.

Applied for refi loan of my mortgage back in October 2021. Mid December, got a call from closing attorney Michael ** stating we were set to close in four days and how much the cashier's check should be that I knew I had to bring to closing with regard to the divorce degreed settlement. Two days from closing I called Mr. ** and to my surprise he said "there won't be a closing". To make this decision two days before scheduled closing, knowing there's a divorce decree in place with time guidelines is unprofessional.

I’ve had a mortgage with Wells Fargo for over 20 years. I have NEVER been one day late. I recently reached out to refinance and it was the worst experience. They made it really hard, asked for the same paperwork more than once…finally after too much time spent..I told them to “FORGET IT”. Care more for your customers!!!!

Some who are assigned to work in Wells Fargo Mortgage/Refinance Department lack empathy or concern for humankind. It doesn't take much to be fair and diplomatic. Humility is preferred in a world that has become increasingly impersonal, robotic, and unwavering. People are people with varying degrees or needs. When you have worked a lifetime and you have reached your golden years, you seek out consideration from sources that can/ should help you in a time of need. I do not feel that was the case with Wells Fargo. Do not abuse the hand that feeds you. If it were not for members/customers of the bank, Wells Fargo would go under. I have read and seen considerable commentary from others who are not pleased and who have spoken out about mistreatment and unfairness. Look at the people you hire.

Absolutely terrible. After my mom passed away last summer, they have made it VERY difficult for my Dad to assume payments even though we've sent them copies of her will. I spent four months on the phone with them to no avail. They shared the home together but the loan was in her name. He's able to make payments now but they will not discuss any account details with him on the phone. What?! No compassion and/or poor organization. Someone should not have to jump through hoops after losing a loved one. Very disappointing. Borderline despicable.

The entire process was disorganized, dragged out, and regretted! They requested the same documents over and over, made me pay $700 for an appraisal, demanded P&L statements... and in the end I was denied based on info they had from the first week. Don't go down the Wells Fargo road. Beware.

Buying a home with Wells Fargo was the worst experience of my life. This is the 4th time I’ve purchased a home and this company does everything in its power to make it difficult for the buyer. Communication is nonexistent if the buyer needs help and borders on harassment if WF needs info for themselves. Due to a last minute requirement on my loan (due to storms in the area - no damage to property) and extreme lack of communication or follow up, four families are stalled in their closing/moving process and my own family is now homeless. BUYER BEWARE!! Do not use Wells Fargo for your mortgage needs!!!!

Three times the mortgage department has taken out extra flood insurance “on my behalf“ even though my current flood insurance is maxed out. This time they say they are canceling my flood insurance escrow collection. I’m out! Refinancing at a different lender.