Wells Fargo Mortgage Reviews

Been with Wells Fargo for 20 years. Had some financial upset. Asked to use some of our equity (over $100k) to pay our debt. They turned us down! My husband is a 26 yr veteran and they could care less! They are a customer no service bank. We are in the process of looking for another.

Wells Fargo is a terrible mortgage company and I have tried unsuccessfully to re-finance elsewhere. I'm looking forward to the day when I'm able to have my mortgage with another lender. Specifically, I escrow for taxes and insurance. Several years ago, Wells Fargo mistakenly withdrew the entire balance in my escrow account mid-year when they should have withdrawn only a small monthly payment. This withdrawal was not discovered until the end of the year and a large escrow account shortage occurred. While I admit the money was owed, my wife and I did not budget for such a large obligation as we were unaware that we needed to set aside extra money throughout the year due to the Wells Fargo mistake.

WF is the epitome of greed. You'd be wise to stay clear of this bank. No matter what they try to market themselves as, the bottom line is they simply want to take your money with as little effort required. Do not be fooled!

We have to constantly monitor our statements for our mortgage because they charge late fees when our payment is NOT late. They don't credit our payment on time that it's made and they purposely make it impossible to make the mortgage payment on time within 48 hours of the due day, requiring us to go to the Bank in person to make the payment. The customer service has failed to make sure that we are not charged excess fees that are NOT due and we continually have to call to make them reverse charges that don't apply.

Wells Fargo sold our mortgage after many years to some lousy fly by company that only looks for faults or lates to make money. They didn't give us prior notice and send us two emails every day for mortgage and loan deals after dumping us! Don't even give option to opt out of emails! Called local branch. If emails do not stop will seek legal assistance. They are creeps.

Paid for an appraisal to have my PMI removed as I know I had met the threshold with my property value increase as well as paying down my mortgage for the past 5 years. The Wells Fargo broker that came out to do the appraisal was here less than 5 minutes, refused to speak with me as he said he could get what he needed online. Well, the final report for my property was 1200 sq ft short and did not include a second full kitchen and bath and another bedroom. When I complained they told me they stand by the original appraisal despite the fact that the data on my property was 100% incorrect and shortchanged me 1200 sq ft of livable and heated living space. They care nothing about their customers, they only care about public perception.

The first bank the mortgage was with was New Century, then Countrywide took it over. Then Wells Fargo took it, right under my nose, no notice to say they were servicing the mortgage until I got the foreclosure notice. That was in 2012. I applied more than 6x for a modification, and never received one answer. I got more notices to apply for a modification AFTER I sent the necessary paperwork FOR a modification. No answer to my application, Not one!

Wells Fargo is a joke and don't waste your time. I have been with Wells Fargo for 25 years with significant deposits with 2 previous Home Mortgages. I never missed a payment, never bounced a check and was a very reliable customer. My wife and I found our dream home that we wished to settle in for the rest of our lives and only naturally went to "My Bank" to get a loan and hopefully treated well. In the start, everything looks so promising including favourable rates and loan fees.

In 2001 we got a open line of credit through Wells Fargo Financial, in 2006 it was paid off completely. Not once in 13 years did we ever get a statement in the mail about this account, when we tried to refinance this came up as a lien against our home even though it's been paid off. We have been fighting this for over 2 months to get a single piece of paper to close this account. I have hated Wells Fargo since 2001 when we first did this, I will hate Wells Fargo for the rest of my life because they suck!!!!

While visiting family in Florida 800 miles from home my husband became unexpectedly ill and died. This resulted in a major decrease in income. He has insurance but I am unable to get home for 2 months to get to the policy. I called to ask for a 4 month extension to be added to the end of the loan. We have owned the home for 10 years - never been late on a payment - have actually paid extra on the principal and have an excellent credit score. I have $150k in equity. I was given several options including 2 with deferred payment but then have to pay the full 4 months at the end of those months or a refinance program I probably wouldn’t qualify for. I did not want anything more than a few months to grieve get the insurance money and get back on my feet.

Object: Refinance investment property with Wells Fargo held Mortgage... 20 years remaining at 6.5% into a 15 year mortgage at 4.75%. My experience: Fifty six days of insatiable demand for financials already provided and/or readily available through review of my business and personal checking accounts. Their Underwriting Writers could not comprehend basic accounting principles. Example "Verify in writing where your $30,000 deposit to a mutual fund came." Answer: "Look at my Wells Fargo Business Account (with balance of $400,00); then look at transfer to my Wells Fargo Personal Account; then look at auto transfer from my Wells Fargo Personal account into my mutual fund Account." And on, and on, and on for 55 days... On day 56 I said, "Enough. Cancel my application." P.S. Chase qualified me in 72 hours, closed three weeks later.

I am self-employed, Great credit score (almost 800), at least 200k equity in my home & my business makes decent money. Been a customer with Wells Fargo for over 22 years. NEVER been late on a payment. Always paid more than the payment amount. Sounds good so far? Recently I asked Wells Fargo to pull 50k out of my home. They asked me to pay for an appraisal & credit check to the sum of $505.00. After all that, I receive a call from Wells Fargo today telling me that the underwriter would like for me to pay off a couple of bills in order to continue with the loan.

After I lost my job due to the company filing bankruptcy, I applied for mortgage assistance with Wells Fargo. They offered me reduced payments for 6 months. During the 6 months they continued to report negatively on my credit report and held each payment in suspense until a full payment was made. During this time, and even though they were showing a past due amount, I felt everything was being done on an ethical basis. At the end of the “mortgage assistance”, I asked to extend the reduced payments as things were getting better for my family and me but we weren’t back to our original income.

As I prepare to write this the box asks to keep things factual. FACT: Mortgage Paid off in Full 1/9/19. FACT: WF Continues to Draft Account 1/15/19. Told by representative refund would come within 5 business days. FACT: ON Call #5 no refund as of 2/13/19. FACT: NO HELP at all - Even give exec Complaint Case # ** and PH# 800-853-8516. FACT: Was told someone will call back within 24 hours. Called back following day. Was told no case # exists and number given was to a home mortgage dept. FACT: Tired of the runarounds- main reason I chose to close this mortgage. Been on the line for some time now on hold. Long enough to find this website and write this review.

Updated on 03/05/2019: After receiving a prompt reply to my previous Consumer complaint, I was hopeful for a resolution. Emails and phone calls asking me to let them look into this. I received a letter dated the day of the phone call denying again help with the mortgage. So, while they were talking to me about help, they had already mailed out a letter of denial. This is about as low as you can go. Not only did they deny help they lied about receiving paperwork from me that supported their reason for denial. I now know what my next step will be. Have to check a star in order to post.

I have a mortgage through Wells Fargo. I have an Escrow account set up with them because it is required for "convenience". I checked my account on Feb 5, 2019 to make sure my insurance had been paid because they had failed to do so in December 2018. They paid my homeowners policy but not the windstorm and lied to me and told me it was because they didn't get an invoice (same insurance company for both policies). I had to call my insurance company, whom has never failed to send an invoice in the past 9 years, and get them to reinstate my policy and get Wells Fargo to call them (escrow's entire purpose is to avoid this). I went to check my account on Feb 5, 2019 to make sure all payments had been made because apparently I have to do their jobs as well.

My wife and I have been with WF for 10 years and last year fell on hard times after losing both of our parents. After falling behind on our mortgage we were told that we could have asked for a forbearance months later. We began to go through the foreclosure process and was sent back funds in the form of a check from payments we were making. We reached out to the company to have our mortgage restructured and were continuing to make payments as planned. We never heard back from the agent and our plan had seemed to be removed. After speaking with another representative several weeks later, we were promised that they will be with us "every step of the way", we received a notification in the mail that we are now in foreclosure again.

An employee lied to me about 2 products. He convinced me it would help me but it turned out to be a lie. I lost my home. They’re still stopping me for going to court to show the truth. It should be a way for them not to get a star.

I can’t believe they are still a company and people would trust them with anything. I unfortunately had my mortgage sold to them and I am now stuck with them. My home cost me $300k to build 5 years ago and after upgrades, increases in tax assessments and home that are the exact same model and upgrades as mine were selling for $330k+ I decided to do a BPO. THESE CROOKS VALUED MY HOME AT $258k so I would have to continue to pay PMI. I disputed it and fought with their customer service for 6 months and even went through the BBB and they refused to redo the BPO, refund my fee, remove the PMI or sell my mortgage to another lender. Worst customer service and company I have ever dealt with.

Wells Fargo will just deactivate cards without your prior knowledge or authorization and then not reactivate them. This leave you no access to your money when you're traveling overseas with no alternative than to fly back to your home for the new card they sent you or wait days in one location overseas for them to sent a new card there. This is the final of many issue I've had with this bank. DO NOT BANK WITH THEM, THEY ARE CRIMINALS!

If you get behind on your Wells Fargo Home Mortgage, they will disable your ability to pay using their online account center. It doesn't matter whether you've had no NSFs, payment issues in the past or any other problem. If you fall behind, you will need to resort to alternative methods to get money to them. Forcing you into more difficult methods of payment should be illegal.

I bought my home 7 years ago. After losing 2 jobs in the same year, I applied for a loan modification. I had some income when Wells Fargo put me on a trial payment program for four months. They strung me along for over a year. My arrears was approximately $30000. I found a job paying significantly less than I was used to making. Wells Fargo denied the modification. I filed a chapter 13 bankruptcy. I applied again for the modification. I was ordered to pay an additional thousand dollars through bankruptcy. This time the modification was approved. I was never offered the HARP or HAMP programs to get an affordable mortgage through Wells Fargo.

Wells Fargo mortgage consultant, Rich ** was not helpful at all. We told him to ask us before ordering appraisal in written and him, Senia ** and, Joy ** confirmed it in writing. But he went ahead with the appraisal without asking me. He said I verbally agreed to it which I DID NOT. Another instance - Wells Fargo rejected my 7 year ARM and offered me 30-year mortgage which I said no to and never wanted it in the first place. That's fine but I said NO to Rich and he mentioned in the application that I said YES. All it is verbal. I gave him reasons too that why I want to go for 7 year ARM and he agreed to it but in the application, he mentioned that I said yes to 30-year fixed mortgage. I am going to close my Wells Fargo Checkings account and not going to recommend any of my friends to do business with Wells Fargo.

I made an extra month mortgage payment online but it still showed that my next payment was due again on the first the following month instead of in two month. I called the mortgage department to see what happened just to get the runaround. I'd talk to one person tell them what was going on just to be transferred to someone else and explain it all over again to that person just to be told that they'd have to transferred me to someone else go over it all over again. Finally after the 5th person and 40 min later I was told that I'd need to talk to my credit union and get it worked out with them!!!

We were put into a mortgage at 10.8% interest in 2008 because we were behind on some bills. We were told that if we kept it current for 6 months they would refinance at a lower rate. We did. They wouldn't. This mortgage has haunted us for 10 years. We have fought to get help every way we could imagine. The mortgage assistance department actually offered us a modification at one point that raised our monthly payment. We have been lied to repeatedly during this process. I have reviewed their notes in our file and found the contradictions in what they told us detailed in writing. I have never encountered a more unethical company. Trust me - they have not changed their ways. Can't understand how they continue to get away with this...

First the economy and then the 3rd and final life changing event! Husband fell off roof and while doing x-rays the Doctors not only found a broken back, they found lesions on his kidneys!! Couldn’t fix his back but they had to do a partial nephrectomy! Hardship loans!! Bunk!!! Loan modification attempts probably ate up at least 4 or 5 years of our lives!! The famous 6 months to a year of paperwork each time! Then you’re told your income does not substantiate a loan! Hardships must only be for financially fit people? Here’s the real picture! They determine your income at the beginning process of the loan so they already know they’re not going to help you, they just string you along for months! Now the reason you’re applying for this modification is because you need to lower your mortgage payment to help you meet your “hardship” needs!

I’m a single mom disabled bankrupt going homeless. For yrs I begged pleaded cried faxed papers. I couldn’t afford to lower rate. Finally they did but increased the loan 15 yrs for profit greed abuse of power ego and guy worker bald. Fake news tells ya their owner does right by customers. BS! They leave single moms who are too sick and disabled for streets and their kids to die inhumanely. They never gave me my abstract of title or land survey and they still refuse. They said due to legal reasons they have stolen house for profit. They only leave you homeless as only option. God will strip them of riches at appointed moment for what they do to the least of us. RUN!!!

I received a letter in the mail today 12/01/18 stating that Wells Fargo sold my mortgage to Fay Servicing. I was not given any notice as to why or any chance to stay with Wells Fargo. I did my research with Fay Servicing and they have a D-minus rating with Bank Rate. ORG, and the BBB Better Business Bureau has 101 complaints this year.

I requested my MIP to be removed. Paid $200, no problem. The BPO came back at $221,000. The neighborhood I live in has spec homes so there are no differences except for lot sizes. Literally. They utilized 2 smaller floor plans to average to the 221. I disputed it and provided 3 exact replicas of my house at $225,000. They acknowledged my comparables and then just told me they were sticking with the $221,000 review with no explanation other than telling me they had other information (without actually providing it). Mind you my lot is bigger than any of the $225,000 comps. They are currently arguing with me over $4000 when they have never seen my property or provided a reason other than basically, “because we said so.”

I am a Realtor with 13+ yrs experience. Just closed listing where closing date was pushed out 3 times because of Wells' inability to get things done. One dept doesn't know what the other is doing. Do not use them!