Wells Fargo Mortgage Reviews

I can’t believe they are still a company and people would trust them with anything. I unfortunately had my mortgage sold to them and I am now stuck with them. My home cost me $300k to build 5 years ago and after upgrades, increases in tax assessments and home that are the exact same model and upgrades as mine were selling for $330k+ I decided to do a BPO. THESE CROOKS VALUED MY HOME AT $258k so I would have to continue to pay PMI. I disputed it and fought with their customer service for 6 months and even went through the BBB and they refused to redo the BPO, refund my fee, remove the PMI or sell my mortgage to another lender. Worst customer service and company I have ever dealt with.

Wells Fargo will just deactivate cards without your prior knowledge or authorization and then not reactivate them. This leave you no access to your money when you're traveling overseas with no alternative than to fly back to your home for the new card they sent you or wait days in one location overseas for them to sent a new card there. This is the final of many issue I've had with this bank. DO NOT BANK WITH THEM, THEY ARE CRIMINALS!

If you get behind on your Wells Fargo Home Mortgage, they will disable your ability to pay using their online account center. It doesn't matter whether you've had no NSFs, payment issues in the past or any other problem. If you fall behind, you will need to resort to alternative methods to get money to them. Forcing you into more difficult methods of payment should be illegal.

I bought my home 7 years ago. After losing 2 jobs in the same year, I applied for a loan modification. I had some income when Wells Fargo put me on a trial payment program for four months. They strung me along for over a year. My arrears was approximately $30000. I found a job paying significantly less than I was used to making. Wells Fargo denied the modification. I filed a chapter 13 bankruptcy. I applied again for the modification. I was ordered to pay an additional thousand dollars through bankruptcy. This time the modification was approved. I was never offered the HARP or HAMP programs to get an affordable mortgage through Wells Fargo.

Wells Fargo mortgage consultant, Rich ** was not helpful at all. We told him to ask us before ordering appraisal in written and him, Senia ** and, Joy ** confirmed it in writing. But he went ahead with the appraisal without asking me. He said I verbally agreed to it which I DID NOT. Another instance - Wells Fargo rejected my 7 year ARM and offered me 30-year mortgage which I said no to and never wanted it in the first place. That's fine but I said NO to Rich and he mentioned in the application that I said YES. All it is verbal. I gave him reasons too that why I want to go for 7 year ARM and he agreed to it but in the application, he mentioned that I said yes to 30-year fixed mortgage. I am going to close my Wells Fargo Checkings account and not going to recommend any of my friends to do business with Wells Fargo.

I made an extra month mortgage payment online but it still showed that my next payment was due again on the first the following month instead of in two month. I called the mortgage department to see what happened just to get the runaround. I'd talk to one person tell them what was going on just to be transferred to someone else and explain it all over again to that person just to be told that they'd have to transferred me to someone else go over it all over again. Finally after the 5th person and 40 min later I was told that I'd need to talk to my credit union and get it worked out with them!!!

We were put into a mortgage at 10.8% interest in 2008 because we were behind on some bills. We were told that if we kept it current for 6 months they would refinance at a lower rate. We did. They wouldn't. This mortgage has haunted us for 10 years. We have fought to get help every way we could imagine. The mortgage assistance department actually offered us a modification at one point that raised our monthly payment. We have been lied to repeatedly during this process. I have reviewed their notes in our file and found the contradictions in what they told us detailed in writing. I have never encountered a more unethical company. Trust me - they have not changed their ways. Can't understand how they continue to get away with this...

First the economy and then the 3rd and final life changing event! Husband fell off roof and while doing x-rays the Doctors not only found a broken back, they found lesions on his kidneys!! Couldn’t fix his back but they had to do a partial nephrectomy! Hardship loans!! Bunk!!! Loan modification attempts probably ate up at least 4 or 5 years of our lives!! The famous 6 months to a year of paperwork each time! Then you’re told your income does not substantiate a loan! Hardships must only be for financially fit people? Here’s the real picture! They determine your income at the beginning process of the loan so they already know they’re not going to help you, they just string you along for months! Now the reason you’re applying for this modification is because you need to lower your mortgage payment to help you meet your “hardship” needs!

I’m a single mom disabled bankrupt going homeless. For yrs I begged pleaded cried faxed papers. I couldn’t afford to lower rate. Finally they did but increased the loan 15 yrs for profit greed abuse of power ego and guy worker bald. Fake news tells ya their owner does right by customers. BS! They leave single moms who are too sick and disabled for streets and their kids to die inhumanely. They never gave me my abstract of title or land survey and they still refuse. They said due to legal reasons they have stolen house for profit. They only leave you homeless as only option. God will strip them of riches at appointed moment for what they do to the least of us. RUN!!!

I received a letter in the mail today 12/01/18 stating that Wells Fargo sold my mortgage to Fay Servicing. I was not given any notice as to why or any chance to stay with Wells Fargo. I did my research with Fay Servicing and they have a D-minus rating with Bank Rate. ORG, and the BBB Better Business Bureau has 101 complaints this year.

I requested my MIP to be removed. Paid $200, no problem. The BPO came back at $221,000. The neighborhood I live in has spec homes so there are no differences except for lot sizes. Literally. They utilized 2 smaller floor plans to average to the 221. I disputed it and provided 3 exact replicas of my house at $225,000. They acknowledged my comparables and then just told me they were sticking with the $221,000 review with no explanation other than telling me they had other information (without actually providing it). Mind you my lot is bigger than any of the $225,000 comps. They are currently arguing with me over $4000 when they have never seen my property or provided a reason other than basically, “because we said so.”

I am a Realtor with 13+ yrs experience. Just closed listing where closing date was pushed out 3 times because of Wells' inability to get things done. One dept doesn't know what the other is doing. Do not use them!

We are in a Chapter 13 and we have had two attorneys "leave the business" of bankruptcy. Our second attorney told us to apply for a loan modification through Wells Fargo and said based on our circumstances we should qualify. We started 12/26/17. Our first point of contact lasted two months, then we got assigned to another point of contact. While they were considering us for a modification Wells Fargo sent their legal team after us. We were then forced to pay an extra $952 a month on top of our $1904 mortgage payment.

I applied for a home mortgage with Wells Fargo. I had perfect credit and was borrowing a tiny fraction of the purchase price of the home. My mortgage broker with Wells Fargo, Michael **, was the most incompetent and unethical person on earth. He royally messed up my application, forgetting to add key elements of the mortgage (like the fact that the new home was going to be under construction for 4 months) and then forced me to use his friend who was an insurance broker to write the insurance policy. He designated the wrong type of policy, resulting in the insurance being cancelled, and then refused to stand behind me when the policy was cancelled. These guys are bozos, run far and run fast from Wells Fargo.

I live in Baton Rouge, LA. The area in which I lived flooded in mid-August 2016, most of the homes getting 4 feet of water or more. After being put through hell with the flood insurer to get funds so that I could start repairs, the next, and worst, circle of hell was dealing with Wells Fargo. The insurance company, after many calls from me, finally released my repair funds... to Wells Fargo, who swooped in and took charge of it. Even though it was not THEIR MONEY, but money I was entitled to for having paid flood insurance premiums for over a decade, I thought, "OK, fair enough... They have a financial stake in the house."

For the last year I have called the bank on a weekly basis trying to get some alternative financing on my primary - home equity line. The line matured June 2017 it tripled. I asked for help, filled out numerous applications, called at least 24 times, long laundry list of reps I spoke with. Yet no solution. In fact I googled the last rep to find out she sold vacuums at Electrox (ok great job but does she know mortgages or is creative in anyway?). Obviously NOT as she continues to read off the script. Never answered one single question! They definitely don't know the definition of Customer Service. I then physically went into a branch where I live to make eye contact with someone. While making the payment I was told my account number no longer existed. I was stunned!

I chose Wells Fargo to handle my home mortgage because I have banked with them for close to 50 years & have bought/sold 2 other homes through them in the past without a problem. This time has been ridiculously difficult. There were many delays, poor communication, & poor follow through. I have had to call & email constantly to ensure that things were being handled in a timely manner & that I was being informed. I would not recommend using Wells Fargo for a home mortgage.

I had a loan secured with another bank, which was going to allow me to pay half my mortgage on the 15th and the other half on the 1st, this technique, allows the borrower to pay less interest over the life of the loan. When I went into Wells Fargo branch in Redondo Beach, CA and worked with Ryan ** and Anita to do the wire transfer to open escrow, they were delighted to see if they could obtain the loan business. They offered me a lower interest rate than I had with my current lender.

I was reluctant to go through with using my VA benefits with Wells Fargo to purchase my home due to two previous experiences with auto loans where the service was a huge pain to handle. But my realtor assured me he hadn't heard anything bad. Fine. There I was, 3 years into the loan with no issues and hurricane Matthew hit us and caused us some issues and damage to the house. I called and said I needed help because the hurricane had set us back with not being able to work and the damage to the house. The rep assured me they would do all they could and assured me that it wouldn't effect my credit. Liar. He was simply buying time to assist in making the matter worse, and then when I brought this to the attention of a different rep, they said they would review and they did then they said they would send the matter to their underwriters to determine the best route for me and they'd call or email me to discuss my options.

I am a Real Estate broker, representing the seller in a real estate transaction. The buyer elected to use Wells Fargo for their financing. After the contract was submitted to Wells Fargo so that they could begin working on the file, the file sat in limbo (from 7/21 - 8/13) before being sent to processing. The buyer's agent and myself both tried to contact the bank on multiple occasions to get an update, only to NEVER get a response. Finally on 8/7, I received an email from the loan officer stating that she had been out of the office for health reasons. I never got an out of office message and apparently there was no back-up taking care of her workload while she was out.

Wells Fargo gave me false information when I paid my home insurance IN FULL for 2018. I was told an Escrow Account would not be set up. I have NEVER had an Escrow Account on any mortgage loan in my life. (I am 65 and have financed several home loans paying insurance and taxes separately.) After speaking to 19 (NINETEEN) associates they agreed that I was told incorrect information; however, they still charged me a monthly insurance fee for 2018 which was PAID in FULL.

Wells Fargo gave us the run around with refinancing paperwork again like I hear everyone complain about. Weeks turned into months and have nothing but anger for putting us so far behind in our mortgage that they foreclosed on us! They put us in this situation and now wouldn't help and denied us! My 79 year old father who was a navy veteran lived in his house for 28 years has been thrown out of his home! Really what is wrong with this picture!

While I was going through a divorce I lost my home (2013) to Wells Fargo. The divorce court judge wrote a letter to them but of course they didn't pay attention to it. I was trying to get a loan that was fixed because the one I had kept on going up. They just sold my house during negotiations. They couldn't give me an answer because according to them it was not in their hands or didn't know why... I was practically homeless with my kids... then I almost lose my car to them too. I paid thousands in late fees and a very high interest.

All companies which want to win clients try to provide better service and think responsibly. But Wells Fargo does not want to turn their face towards the clients. My mortgage was transferred to Wells Fargo about a year ago. I was not asked for that. Companies made decision themselves. Now I cannot even receive paperless billing with Wells Fargo, which I consider convenient and more secure. I have been asking about it several times, but they don't have a plan to implement for the account (2-3 times since account was opened). They like to send paper copy each month instead, making inconvenience for me and not thinking about our environment and trees.

They make it too hard to get financial help when you need it. I pay all my bills on time and yet I get turned down when I apply for help. I have had accounts with some of these places before. They know my payment history yet they still turn me down. Yet people come here to this country and get handed everything for free even businesses. I worked and paid taxes all my life and now I'm just trying to keep a roof on my head and I can't even get help lowering my mortgage payment. I'm not too happy.

My first mortgage was with Wells Fargo. Within the 1st year, my bill spiked 3X's the amount & I called to find out why - I was not given a straight answer. I told them I would have a very difficult time making the payments, & the woman on the other end told me to "pray on it". I vowed to never again do business with Wells Fargo in any capacity.

Our banker in Yuma did a terrific job at long distance as for most of our transaction, we were in our home in Mount Vernon, WA dealing with a purchase in Yuma, AZ. Our Yuma banker worked with her local Chicago Title while we did our part with our local Chicago Title.

This lender does not give the best rates and they do not want to bargain for lower rates even if other banks offer lower ones. This happens even if you have been with them for many years. I tried many times to get a lower rate, no dice. This is an awful organization.

We were financed through Wells Fargo when the housing market crashed. Predatory Lending at its best. The restructuring options were unrealistic and every person we dealt with sounded hurried and obviously tied to a rigid script. We did end up losing our house. While moving a contractor from the bank came to the house we were leaving while we were not home, drilled out the front door locks, and removed what was left in the house, to include a priceless (to us) guitar that our deceased daughter used to play with me. Wells Fargo was zero help and the number left with a door hanger connected us to no one. Thank goodness State Farm stood by us and treated it as a theft. We will never use any of their products nor recommend them to anyone!

They are the worst, they lose papers, change adjusters without warning. I had 6 adjusters in less than 6 months, I sent them 100's of pages of information. One hand doesn't know what the other is doing. Very unorganized & unprofessional!!

At every step of the process Wells Fargo totally ignored their own guidelines and commitments as to how they would respond to our request. There was never any timely feedback. Everything we sent was like it fell into a dark hole. No one was helpful in any way. Clearly they were doing everything they could to discourage us so that we would go away.

Wells Fargo customer service representatives are not professional. The company does not offer practical financial solutions. Making payments online does not offer options to pay additional amounts.

I was so pleasantly surprised when my local Wells Fargo branch manager called me personally to tell me I should refinance my loan, with his help, to save money.

The Mortgage Loan Process with Wells Fargo Bank was flawless. Everything seemed to click from day 1 of the loan process. The Loan Consultant did an excellent job of getting me a good loan rate with an appropriate term. Thank you Wells Fargo.

Wells Fargo would not work with me to keep my house. No decreased monthly payment and they were so rude and angry at me! Wells Fargo tells its customers to call them if they have a problem and when I do I'm treated like squalor. The whole business should have failed and they should be GONE!

Wonderful and easy to work with. Very helpful and assist with every step. Call and communicate with you every step of the way. Friendly and savvy about their product.

It was horrible. Do not use them. They are unavailable to talk to, cannot go into bank to discuss mortgage questions. I am never doing business with them again...

Great help, good service, fast response, I would recommend these guys. Even on my property loss due to hail, they followed up and made processing my insurance claim very seamless.

Wells Fargo have been our mortgage provider for several homes over the years. Communication and customer service have always been first rate. Anytime I have called with a question or concern they always come through. Online access to account was simple to set up and access. We will continue to do business with Wells Fargo.

I liked Wells Fargo, until I realized that they were processing my payments wrong and when I caught it, they said they could only fix a few of the payments that were processed wrong. I was paying from the beginning extra principal payments that they didn't apply correctly. I felt ripped off.

I sold a house in Washington State February 1918 and bought one in West Virginia in December 1917. Both had a Wells Fargo mortgages. I have refinanced several times and always ended up with a Wells Fargo mortgage. WF always had competitive rates. Their turnover from one team member to another was seamless and follow up from all team members was impressive. WF will always be my first choice for future mortgages.

I have mostly dealt with Wells Fargo in regards to foreclosure and for the most part I can say once contacted they stay in touch at the minimum on a weekly basis. They remain in contact with the homeowner as well as with me. Always have been courteous and willing to help.

Wells Fargo was hard to reach, usually had to be transferred then a long wait for the next rep. Now our account has been sent to another company. We don’t have the same rate now. I can’t recommend Wells Fargo to anyone.

Very bad customer service. Representatives are very low skilled & do not want to help out. Lots of hidden fees. APR is high. That's why I refinanced with another lender.

My application was sold to Wells Fargo, they were very misleading upfront and when I had a hard time making my payments they pretended that they wanted to help but they obviously really didn’t by their actions. I will avoid Wells Fargo at all cost in the future.

I have cancer and went through Wells Fargo's process to modify my mortgage loan. After jumping through several hoops not only did they deny it they raised my mortgage. I live off of disability and the amount I receive barely covers the mortgage over $2100. I get $2649. So less than $549 left to pay other bills. My health insurance premium is $578/month. Horrible evil people.

They held a lien on my property that was supposed to be released in 1997, until 2016. Impossible to work with, kept laying blame on the other mortgage company.

Their rate was very high and their fee very high and when I ask to refinance my loan with a lower rate they were no help at all and the rate they told me it would be was almost what it was to start with and the fee well were VERY, VERY high.

We mortgage 7 years ago when it was tough to get a mortgage on a second home. Wells Fargo was tough but ok to deal with. We got a rate of 4.35% for a 15 year mortgage. It was a fair rate at that time. We usually bank at our credit union but they did not finance non-primary homes!

Their interest is never accurate and they try to lock you in and then change the rate for some bogus reason that they knew before but didn’t disclose.

I was given false info & representation. Refused to let me refinance. Lawsuit took 2 years to settle. 3 mo. later still no statement. Banned from their website.

Awful customer experience. Could not get access or documents in a timely manner. Would not recommend them to anyone in this area. The office personnel could not seem to get us access. It was supposed to be part of our Wells Account access. Never was.

They acquired my account - via secondary mortgages sell off. Reviewed my account when acquired and reduced my rate at the time. Had no problems with them. No problems when I sold the house either. Their close out department was efficient and timely.

WF were wonderful when Hurricane Irma left us in a financial mess and gave us deferment time on our mortgage payments so we could concentrate on home repairs. That was great. But when they changed servicing companies we were not notified timely and had been making 2x split auto monthly payments for about 14 years and the new company refused to do that with us and would only set up payments thru Western Union which cost us extra money monthly. We were not pleased with this. The new servicing company couldn’t even find us in their system for months and we were in a panic. We had auto payments set up for years as a courtesy with original servicing co. We noticed the payment didn’t go out or we’d never have known a new co was servicing the loan. They still don’t offer auto twice monthly split payments. We set it up ourselves thru our bank. So we have had positive and negative experiences.

I'm suing Wells Fargo Bank, N.A. and loan Servicer for $51,000,000 for RICO fraud. They stole with an illegal maneuver my clients hotel using fraud foreclosure and stole his hotel. They offered an option to refinance then blocked it to steal the property which they did. Criminal crooked bank.

Loan officer was very helpful with setting me a budget plan to get me aware of setting up a savings for my daughter future college plan and now I been able to put away some money for emergency. It's a small amount but it's been helpful.

Wells Fargo gave my Ex an 2nd on my home, she is a WF mortgage banker, how did she get this loan without my signature? She had her friend another WF mortgage manager act as notary and gave herself power of attorney. I reported to WF fraud who has defended their employees despite evidence of forgery and fraud. WF themselves stated it looks like several people signed those documents but they THINK I knew of it. THAT BANK NEEDS TO BE SHUT DOWN. This came from the ex WF paying fines when they get caught does not matter because the punishment never fits the crime, it's just the cost of doing business. Fines and CEOs crying and stepping down do not stop them. Those tears are crocodile tears.

I have been a victim of this bank who changed the mortgage agreement and charged me more interest than what the paperwork stated. I feel that they have committed a fraud against me and my family.

I had worked with Wells Fargo in 2001. Service was amazing and quick process. I had been preapproved and when I found the home that I wanted the process was smooth.

The store we went to had really friendly employees but they messed up the appointment and we had to come back another day. An hour and a half drive. They did give us a gas card and a gift card for a dinner out which was nice of them.

We have an FHA loan with Wells Fargo. This is the second loan we've had with them. The first was on a condo which we sold. We decided to go with them when we purchased our single family home. First of all, nothing is easy with Wells Fargo Home Mortgage. Each time we've spoken with a representative we get a different answer. Our story began in June of 2018. We called to inform Wells Fargo of two payments we would be walking into a branch. The person we spoke with actually set up an auto pay. Days later we were encountering NSF fees which were a result of the auto-pay set up in error. We contacted Wells Fargo and they informed us they would reimburse us for the overdraft fees. When we called back to follow up, nothing had been done.

Wells Fargo is greedy, corporate and dishonest. You'll sell your soul to them. Example of frustration -- couldn't go online to print out year end tax statement. They told me I must not be me and had to come in.

I was put on a modification plan. I made 3 months of reduced payments and was told I would be approved. After three months I was still waiting, even though I made my payments on time. Not approved, Wells Fargo dragged my credit down. I received many letters of foreclosure. Spoke with several employees in many states and told to keep making reduced payments. Finally one helpful employee told me as long as my short fall amount did not exceed a certain amount the lender could no foreclosure on me legally. Then I was placed on another modification lone. Made three months of reduced payments. Approved and my short fall amount of $1500.00 was rolled into the new loan. Now my credit was ruined for several years???

I don't think I have a great rate, but I've also not had a single problem, which is more than I can say with a prior mortgage lender.

We recently closed two loans (primary mortgage and HELOC) totaling over $1,000,000 with Wells Fargo (6/29/2018). During the process WF continued to debit our July HELOC payment from our checking account even though we had paid off the loan in full via our closing process. After a week of back and forth calls with WF I demanded all accounts be closed, including checking and savings, so that we would not have to continue to deal with this nightmare. I assumed the accounts would be closed ASAP.

They underestimated the close time and I almost lost the deal! They kept telling me different dates. They also tried to charge me interest over a weekend before the money was even funded. I had to dispute everything. The reps name is Tonya ** out of Folsom, CA.

Upset over me, a widow, having Wells Fargo telling me I must pay double closing costs since my name was MISTAKENLY not on loan, but I am on title. I asked to have them waive this, but received a denial letter. I spoke with a representative from Wells Fargo and they told me I can sell my cheap townhome since assumption of loan is an option and they will not go after me for double costs if I decide to sell or pay my small mortgage off. Requested this in writing and did not receive it. I paid an attorney close to 2 thousand dollars to review loan assumption packet initially mailed to me. Attorney told me Wells Fargo is the devil and not to pay a cent. This debate has been going on since 2014!

Working with Wells Fargo for my mortgage has been one of the worst customer experiences I have ever had. Unfortunately our first mortgage lender sold our mortgage to Wells so we did not have any choice. Since starting with Wells, everything seems really good, their consultants seem nice, but once you actually start to work with them, the deceit and starts.

Was solicited by Wells Fargo to do a refinance, had a perfect loan for 7 years. Wanted to refi to a conventional loan to remove mortgage insurance at 1,500 per year. They could not or would not complete this loan because they didn’t want to deal with a trust and a person with a disability. They continuously sent paperwork back to be filled out and changed. The whole process and the people I dealt with laughed at me and made it unbearable. They even sent me to a loan officer who is on the sexual predator list. There is even more of stress and aggravation they put me through to see if I would get upset even more. This was a game to them.

I will focus on fraud and extortion re my first mortgage. But there is more. Wells told me they were ignoring my contract and charging me interest as they saw fit on my first mortgage. Example: Say my adjustable rate mortgage called for 5% interest for that month; Wells might charge me 6 1/2%, or maybe an extra $1,000/month, which went straight to profits. I caught what they were doing, described the fraud to them, and my complaint went immediately to their restitution department to be repaid. I assume I was not the first to make that complaint.

In 2009, Wells Fargo called and said I could get a better mortgage loan and pay off my bills too. Well that didn't happen, they did pay off my bills, but my interest rate was 11.8%. The lady doing the loan said, "Don't worry, you can refinance in a couple months and get a better rate." Well no, I couldn't. Each month my loan changes payment, it started out at 600 a month, now it is 801 each month.

I applied for a mortgage loan on an investment property. It took over three months to close because of Wells Fargo. My credit score is around 800, and I had the funds ready to go but they kept making the process more and more difficult. They said they would do the loan, then wouldn't do it, then would do it, but not in my location. (Like what I am supposed to do move a house?) Their appraiser did a HORRIBLE job, he went AWOL and didn't return and phone calls for a few weeks which delayed our closing. Followed up by an inaccurate appraisal, they even sent me the wrong appraisal (someone else's house) once. We missed our closing date and the seller and I agreed that I would get a certain percentage of rent money if we closed by a certain day... Missed that thanks to WF.

Our mortgage was sold to Wells Fargo by Seneca whom we had been with for 5 yrs w/o notification in January 2018. Wells recently sent an escrow shortage notice following payment of the annual HO insurance premium. My payment was increased monthly for remainder of 2018/19 to accommodate. My concern is that every year at same time the payment will be increased citing a shortage. Not so, with my impound account the monies are replenished on a monthly basis accumulating enough to accommodate the subsequent yrs payment. Wells Fargo apparently sees this as a method to increase the payment needlessly enhancing theirs coffers; depleting mine. This annual increase offsets any reduction in principal and increases the interest due. In reality there is never an escrow shortage when annual payment due, please advise.

Our home burned down a few weeks ago for a total loss. Our insurance company was wonderful and quick; they had our loss check sent to us so we would be able to pay off our existing mortgage with Wells Fargo. There will be funds left over for the insurance loss, which have nothing to do with Wells Fargo. We attempted to take care of this at one of the bank locations that deal with mortgages. We were told they could not handle the transaction; that the check must be sent to corporate and they would get the rest of our money back to us "sometime."

Due to a personal situation, I paid my property taxes (3) mos late. This is the first and only time I have ever paid ANY BILL LATE, MUCH LESS MY TAXES. By the time I paid the taxes, Wells Fargo Home Mortgage (WFHM) had already paid. They then MANDATED that I escrow taxes and doubled by monthly payment. I contacted them and pleaded that they not do this but they were steadfast in their stance. I do not understand this as I have been a homeowner for over 40 years and have never escrowed. My credit rating is among the top 2% in the country. I have never paid WFHM late. I owe nothing but my home and only owe 25% of its value at that.

I notified Wells Fargo that I lost my job and needed help to maintain good standings with my mortgage with them. They suggested I take out a Modification Loan. They assured me that the 5 year modification would keep me in good standings. So, I paid it off as scheduled and recently tried to secure a equity loan with various banks. They found a lien on my Mortgage that I was not aware of. Wells Fargo arranged this modification with HUD which I had no idea there was a $16,000 + lien on my home. Now I cannot find a bank who is willing to be in 3rd position. In meantime going crazy trying to figure out what this lien is since I did pay off Wells Fargo in full. What a mess and no one is willing to give me a straight answer... On my own to figure this one out. YIKES.

We were Wells Fargo Mortgage customers for 12 years. My husband was laid off in 2016, and I called the Wells Fargo Mortgage customer service number to find out if they had any hardship type programs in place for their customers in our position. I was told they did not, but that if I needed more time to pay the mortgage each month, I had 40 days from the due date to pay it without being reported to the credit bureaus. I'm sure most people know that late payments are in fact reported past 30 days, not 40; however, I had no idea.

I was foreclosed on me though I have over $90k equity. I was told by a Wells Fargo rep that I was ahead a payment. I had been in this home since 2003. I didn't pay (shame on me for trusting a rep) and the next month was hit with a double payment. We could not afford that especially as my husband was finishing up radiation for prostate cancer. It snowballed. I owed $190,000 on a house that next door, the home sold for $340,000. Wells Fargo saw an opportunity to collect on my equity, make profit. They are unethical, unprofessional, uncaring and the ultimate in greed. Never, I repeat, never, do business with Wells Fargo Mortgage, Tell all your friends, I am spreading the word in ads that Wells Fargo practice tactics that get hardworking Americans out of their home and onto the streets. Spread the word!

IN 2007 we purchased a piece of property using a land to build loan. In 2011 we went to upgrade our loan to a mortgage through Wells Fargo, whom we had had our previous mortgage with. They said no problem, and started the process. Started the process in May 2011, everything was approved but then it wasn't. They sent an appraiser and home and property were appraised in the upper 6k figures. Everything was good, they said. Then the delays started. They disapproved the appraiser report, their appraiser, they said we needed a bigger down payment. We owned outright the $175,000 home we had put on the property, all we were mortgaging was the initial land purchase or 450,000 of which we had reduced to 365,000 with cash down payment.

I was looking to refinance my Home equity to a better rate. Their reps just could close the deal. They kept asking me to jump through hoops and it just kept getting harder and harder. Once I voiced my impatience and mentioned that I won’t interested in doing business with them anymore. They (Pedro) got nasty. Even tried keeping my deposit. I asked them to please be honest and fair. They at least did that. However, not a good experience.

Wells Fargo took over my mortgage. I don't like their business practices. I tried to refinance with them and it only lowered my payment $100. I'm not very happy with them!

Was going with Rocket Mortgage, who was terrific but switch to Wells Fargo. Huge mistake. They lied about time frame and cost us the house of our dreams. We even got extensions from seller but Wells Fargo personnel went on vacation and till this day has never given us an answer. I believe since we had a low interest rate lock in, they were waiting on us to cancel. Our credit rating was 820 plus. No problems on cash down! Not worth the saving on interest rate, I would pay more to use anyone but them.

I have been attempting to refinance or sell/purchase a new home. I have been working with Loren and Paula **. They made themselves seem so different than the robotic idiots I have spoken to before at Wells Fargo but they are not any different. They have made me jump through hoops to get them information to make some transaction go thru but they will take weeks to get back to me and actually even tell me that they have other clients they are working with.

I have had mortgages with Chase, as well as another bank. Unfortunately I can't remember which one kept selling my mortgage at least 8 times and finally I couldn't get in touch with the final mortgage holder. Last time I used a mortgage company to find a mortgage and file my papers. Much better idea.

Been with Wells Fargo for a long time after a experiences a few different lenders. Helpful nature of Customer Service to the Loan Rep. to provide a smooth process. Always transparent on loan charges and no hidden fees.

I have two mortgages that were originally with a different mortgage company. With no input from me, and against my wishes as I believe Wells Fargo is a dishonest company and lies to their customers. My mortgages were 'bought' by Wells Fargo and I now have to deal with Wells Fargo on my mortgages. I had no choice in this. All went well for the past 10 months as I paid my mortgages via an online transfer from a checking account with another bank. All of a sudden, Wells Fargo 'lost' the account information from my other bank. I had to re-input the account information in order to make my most-recent mortgage payments. Somehow, Wells Fargo was unable to process these payments, even though my mortgage accounts with Wells Fargo showed the payments as being made (and balances reduced accordingly).

I've had my mortgage with them since 2003. I refinanced in 2010 to a 15 year loan and the process was quick and easy. I have no complaints or issues and would take out a future loan with them if needed.

I secured a loan from Wells Fargo in 2011 with a rate of 5.3%. As interest rates dropped, I attempted to call them and renegotiate my loan. They were rude. No one wanted to speak with me about refinancing. In fact, they shut me down quickly. Shame on me for letting it go - I'm still with them at the 5.3% rate.

They couldn't wait to get rid of my mortgage - they sold it to a subprime lender who refused to respond to inquiries, (not that Wells Fargo did either) and when the subprime started having problems they "lost" the paperwork and had to re-do it twice - both times with higher interest rates despite an agreement with Wells Fargo originally on a fixed payment - it jumped all over the place later. I would NEVER again have anything to do with Wells Fargo.

The right hand didn’t know what the left was doing or needed, constantly asking for paperwork they had already or asking for paperwork they did not need at all. They were having us fill out paperwork 2, 3, or 4 times. Lots of wasted time.

It's all about profit and how money they can squeeze out of every customer. I was grandfathered into my no-fee checking acct with bank they took over - kept trying to charge me fees. Have very well-trained employees to try and soothe irate customers.

The last mortgage I received had horrible rates and the loan agent made me feel very pressured and was not honest about the outcome. Later, during the recession, I was able to get a 12 month only modification. As a result, I am not able to refinance to lower my ridiculously high interest rate.

We originally were going with another mortgage company. That company pulled out on us 12 hours before our closing. They used the excuse that we had a historical cemetery on our property. This was the first question I asked the mortgage company and they said no problem. Look for my rating on them. Wells Fargo came to our rescue. They had no problem with the cemetery and we got a better interest rate. They did not have us jumping through hoops. They never lost any information we sent to them. I have purchased and sold 5 different properties in my lifetime and I know exactly what the mortgage company needs. I had the best and quickest closing with Wells Fargo. I give them my top rating. Go with them. You will be pleased.

Wells Fargo will screw you over every chance they get, they will give you a payment plan when needed then 6 months later say it was something else. Then foreclose on you. Illegally. A lot of people lost their homes by this strategy of theirs. Don't be the next one to get caught in their web.

So back in 2011 I sold my home in a short sale, Wells owned the mortgage. They reported it to all 3 big CRA and it clearly showed the default months and that the mortgage had been paid in full but for less than what was owed. Keep in mind this was in 2011. Yesterday I got a letter from them at my new HOME address (not forwarded) that states they never reported it and will be submitting the info again to the 3 big CRA. What on earth are they doing? Clearly they cannot do that two times can they? It seems to me that this is against the law somehow.

Wells Fargo dealt with me for about 3 years assuring me that I was eligible for a loan modification. I got further behind while they continuously changed the home preservation agent assigned to my case. I was never advised to make loan payments during these extended negotiations. I got approved twice by “Keep Your Home California” and Wells Fargo refused to accept their offer of payment on my behalf.

Wells Fargo home equity: Where do I begin. So much fraud and cover up. Everyone we turned to they lied. Gave false financial information so we could not get. This was their way of stopping and keeping hidden what they did to a Senior citizen. Most disturbing when two of their employees high fived and celebrated the loss of my home while some nut job ran and you lost. It was so sickening. I sat on a park bench and sob. They told Senator Booker 2 men went over reason for not getting modification. These animals never uttered one word. I get a letter only one man present and he went over reason for denial. This never happened. THEY HIGH FIVED THEMSELVES. CELEBRATED THE LOSS OF MY HOME.

I have called Wells Fargo today after mailing my mortgage payment on August 30. Two weeks later it still was not posted. I spoke with the representative today Tabitha who recorded the conversation and they said that when it goes to the post office the post office is supposed to scan the code on the envelope. If they don’t scan it in the mortgage company has no verification that you sent the payment even though they enclose a self-addressed envelope for you to send your payment. Made no sense. She told me that she spoke with her supervisor and the supervisor said to contact the post office to make sure that they were scanning the envelope. How was it possible that I can do that when I don’t mail the mortgage payment right from the post office.

I have two loans, one my home and a rental which originated with World Savings, then was sold to Wachovia, then Wells Fargo. I was making payments (on time) to Wachovia when Wells Fargo said the payments were not found and I was going into foreclosure. I made up the payments but WF reported on my credit so it will show late payments for years plus the mortgages are duplicated on my credit report. I have contacted the credit bureaus but they say Wells Fargo has to fix it.

My 2nd home loan of several yrs was bought by Wells Fargo. Each yr I would get notice from Wells that they didn't get proof of insurance & adding. I contacted my insurance & they were listed. Faxed to them & sent copy. Still notice adding to loan, finally many phone calls, faxing in & mailing several times able to get notices stopped & confirm they have the proof. This went on for yrs - each yr I would fax, mail & attach to payment coupon, plus insurance sending and I still got notice of no proof. Just got used to them being ignorant.

I was told from Wells Fargo I could skip payments due to disaster relief from hurricane Harvey. So 3 months went by then 4 then they tell me that I will need a inspector to be qualified for trial period, so now I'm 5 months behind and they are forcing me into signing a 30 year mortgage. (I only have 12 years to pay off) So I had to refinance thru my credit union. Luckily I had equity and they refinanced it after I told them my situation with Wells Fargo. So if anybody wants to come together to make them pay for our STRESS, ANGUISH, and TIME to sue them let's get a team going with a lawyer to make them pay!!! $$$. They're conniving and fraudulent. Contact me if you are in one already or if you would like to join in to get something going. I think we have a huge case for misleading us customers wrong info, they should be in the news or in the media for what they did. I'm in Houston Texas.

My home was damaged by hurricane Harvey back in September of 2017. My insurance company said the damage was below my deductible (yeah right). Wells Fargo told me I could hold off paying 3 months worth of payment to help fix my house and they would put it at the end of the contract. They Lied!!! I called them to find out why they have not done what they said and they told me I need to pay $2,300.00 now or they are going to foreclose on my home. They are liars, criminals and all around crappy people. They are not willing to help do what was promised to me. They are trying to get me to fill out some paperwork to trap me in another contract.

I have been a customer of Wells Fargo bank for about 6 years. I have an equity line of credit. I have never been late or missed one payment for the entire period. They had permission to take out the payment plus an additional $150.00 each month. The total amount deducted was approximately $425.00. On April 04, 2018 they took out $1026.29 from my checking account. I immediately called their 800 number and was told that they had no idea as to why this happened. They told me that they will research it and I should have an answer in 2 to 3 days. I told them that was not acceptable and demanded that I be contacted within 24 hours. The Wells Fargo representative told me that it this issue would be immediately placed on the top of the researcher's priority list.

My mortgage loan was sold to Wells Fargo. I NEVER voluntarily do business with a fraudulent company. I have been diligent in keeping a record of every communication and payment. Generally certified mail and to today the extra time and effort has paid off. I get a letter putting my home into foreclosure IN SPITE of my clear track record of on time payments. Due to an "error" for which they are now very sorry they had not applied my funds correctly.

Wells Fargo has no business being in the mortgage business! They are horrible!!! Cannot wait to get out of this loan. Sold to WF from another company. Just the worse! Incompetent people and company! Not on the upfront or even honest for that matter. Lord help us!

My experience with Wells Fargo has been an absolute nightmare. I applied for disaster relief in September 2017, right after Hurricane Harvey, and was told no problem--we had 90 days of disaster relief. I told my renter he didn't have to pay me during that time either. After the 90 days were up, WF called me up and told me I owed them the full $3500 that had been building up over the last 90 days of "relief." What a joke! So WF's "relief" basically consists of just not reporting you to the credit bureau while you are recovering from a disaster. Not only have they screwed me over now, they've put me in the difficult position of now going back and telling my renter, "never mind, I need that money from you after all."

I have an auto loan with Wells Fargo, so decided to apply for mortgage. I am seven days from my deadline for secured financing and they are still asking for the same information provided multiple times. I've uploaded over 80 documents and yet they continue to ask for previously submitted items. This home purchase will POSSIBLY be my 9th closing (not counting multiple re-fi's) and I have NEVER had such a miserable experience. The seller has the option to pull out 7 days from today. They will certainly do just that, as there are multiple buyers at higher price lined up behind me. If that occurs... complaining to a site like this will be the least of my actions. NEVER AGAIN with Wells Fargo.

I had foreign gifts from my mother and sister to help with the downpayment. I mentioned this to Wells even before the process started and they mentioned it would be fine. The first 3 weeks of the 30 day escrow closing period went by without a hitch, they did not ask for anything. Suddenly the last week of escrow Wells started requesting bank statements from foreign accounts. I provided them with 1 day turnaround knowing we are getting close to the close date. Then they asked for more statements and clarifications after a few days. Had to file for extension for a week and they could not make the deadline even then with their late document requests. I was afraid the seller would back out any time and I would lose my 3% deposit (~$22,000).

Wells Fargo caused us to lose 17,500 downpayment. After being pre approved loyal Wells Fargo customers for decades, with plenty of funds in multiple accounts, they requested financial documents continually. They made 8 requests for the SAME documents and we provided them each time. They would wait till 3 PM to ask for ONE MORE document, a clear delay tactic. All their actions continued with promises of funding the loan till the last day of our loan contingency and we lost our contract. DO NOT USE Wells Fargo.

Hurricane Irma relief program was a lie. They said that payments would be "postponed for 90" day (three payment) "without consequences". No delinquencies or negative credit reports. That was a huge help considering that I needed a new roof after the hurricane and my homeowner's insurance dropped me just days after the event and denied the roof damage claim. Once the 90 days passed I went in to make my regular payment but was told that my mortgage was in default and I was offered to either pay the entire delinquency or be put into an assistance program. That is the same place they send you when you are facing foreclosure. That is also the time that you get a delinquency report on your credit. The whole time I could have paid my mortgage but they told me not to.

I requested pre-approval for a $400,000 new construction home with 20% down. All along the mortgage process I kept telling the agent that the cost of the house would go up about $10,000 due to options we were adding, but that in the end the mortgage should be 10% of the TOTAL final cost. They said no problem, as long as I get the final price to them at least 1 month prior to closing so they can adjust the paperwork. Throughout the entire process everything they asked for was provided to them well before the required date.

I was in the direct hurricane Harvey footprint. WF mortgage proactively sent me a letter offering 90-day disaster relief assistance. This letter signed by Carmen Bell, Senior Vice President, Wells Fargo Home Mortgage specifically mention that "we are providing 90 days of disaster relief for this account". The letter further mentioned that if the payments are automatically withdrawn, I should be able to cancel or suspend those payments. I was asked to contact their Disaster Relief department 800 number.

I kept being told I was approved for my loan, then would need to supply more information. On the final day before my close, I was told I would need to come up with 20,000 more dollars down. No explanation, then the next day I was told it was a mistake, a glitch in the system. Terrible experience with Wells Fargo all around.

We fought for years as they kept giving us an address for another property after we made our loan and paid for years. I sure was upset it took months to get it corrected after we paid off the house.

I live in Tampa Florida. Last year after hurricane Irma the government declared Florida a state of disaster. Wells Fargo offered a program that consisted of taking 90 break from paying my mortgage. I asked them over and over all the right questions, I thought. I sent in all the required paperwork. Talked to numerous reps in the disaster relief department. All to find out that my file has been closed and my 3 month payments that were suppose to go to the back of my loan NEVER happened! I now have to pay over $4000 to get my loan out of default.

We have been a customer of Wells Fargo Mortgage for many years. In 2016 my husband and I decided to refinance. We filled out an application online and a mortgage consultant got in touch with us. She said she was emailing us some documents to electronically sign to start paperwork on an offer. Two day later I'm getting loan paper to sign no one call to go over any documents. I was just hounded by two people to sign the documents. By my better judgement I decided not to go through with it. In 2017 we decided to try to refinance to drop our interest rate from 6.5 to what we were preapproved for 3.4. We decided to definitely go ahead and do the refinance. So then we get a call from Wells Fargo and they said that we have a lien of 3000.00 from 2007 so they can't give us the loan. I have been two days late three times in 11 years. So I think they want to keep me at a 6.5 interest rate so they can keep getting the most they can out of me.

When I paid off my home I got a lien release that was apparently worded incorrectly. The release, from Wells Fargo, states the release is from "Attorney in Fact for Commercial Federal Mortgage Corporation" when the release should have been from Wells Fargo according to the title attorney. Repeated attempts to get this remedies have resulted in nothing. Now I can't sell my house or really do much of anything with it because I can't get a documentation error fixed and can't get Wells Fargo to respond. I guess now I will have to hire a lawyer and file a suit in order to be able to sell my home.

After Hurricane Irma we were offered the 3 month relief program and told our payments would be added to the end of our loan. That sounded great since I had lost 2 days of work and been without power for over a week and lost ALL the food in my frig and freezer. Not to mention we had severe damage to our home. So with that weight off our shoulders we make our claim to insurance and received our insurance check only to have WF keep the check and put us on their supervised program, where they disperse our money in little amounts at a time. As they see fit. We have $32,000.00 in damage to our home and these people want to supervise how we spend this money.

Overcharged us on interest rates from 2007 until 2016. Had a flexible interest rate and when rates lowered they continued charging at the higher rate until they sold our loan to Mr. Cooper. I wish they could have been fairer to us and wait till we almost lost the house.

This bank sucks for home loans. We lost our home of 12 years. Broke my heart, got no help, nothing but attitude, my attorney said to forward whatever we could to them because we were behind. They ended up screwing us. I was amazed at the attitude I got from people on the phone.

My sister was diagnosed with terminal cancer 2 years after buying a home. They contacted WF for a reduction. WF told them they couldn't help until they were in default and then (after mountains of faxed paperwork that they lost) WF said they could stop paying the mortgage or pay $25 per month for 6 months and pile up 25,000 in debt and hopefully in 6 months things "would be better" and they could catch up. Seriously?!? In 6 months my sister could be dead but definitely not better! I will NEVER bank with Wells Fargo. Even the charity grant that they were given said they will pay mortgage or utilities for almost any company EXCEPT Wells Fargo because they won't work with the charity and accept payments from charity or anyone besides the homeowner. Disgraceful!!! I don't know how these people sleep at night.

Wells Fargo added an Escrow account to my mortgage that I have had for 11 years. I have contacted Wells Fargo 7 times trying to remove my Escrow account. Each time I call they inform me it's being sent to the executives and should be taken care of. Well 2 months later and I am still trying to remove it. Each time I call they promise to call me back the next day. I never get a callback. Well, yesterday I spoke with Wells Fargo again, and yes they promised me a callback the next day. They actually called me back this time, but I was unable to answer my phone due to I was at work. I did return their call within 45 min. Of course I receive their voice mail. This was around 2:30 pm. I fully expected Wells Fargo to return my call.

We had our first Mortgage (1/2001) with Washington Mutual and also carried a Life Insurance policy on the loan, in 11/2005 my Husband suddenly became ill and at the time was diagnosed with a cancerous tumor in his brain and after his passing in 4/2006 I contacted Washington Mutual and they advised that there was no such policy, alright I requested a repayment plan for which there was an agreement? I called to make a payment. They advised that my defaulted mortgage was purchased by Washington Mutual and I needed to get in touch with them at which time I called them and was advised "they could not speak with regards to the mortgage because I didn't have a power of attorney" at which time I was perplexed and asked what do I need that for and they advised that I needed to prove myself to be his heir! Alright I'll do that and how do I accomplish that?

DON'T EVER DEAL WITH WELLS FARGO! OMG they sent me two escrow refund checks last year and I refused one because I did not want my house pymt to go UP and they can't find any record of that! And so my pymt is going UP! They are IDIOTIC MORONS AT BEST! BAD REPUTATION!!!

With Hurricane Irma...Wells Fargo called about help with mortgage since we lived in a FEMA declared disaster!!! I was told by their rep Patricia that Wells Fargo wanted to help and that for the months of Oct, Nov, and Dec...my payment would be deferred to the end of our contract!!! On Jan 1st we go back to paying our regular mortgage... Happy Holidays. I cried as it would help us out since insurance money was not enough to fix our roof and small things that needed to get repaired. We could fix our home!!

I received terrible experience doing business with this bank. First, they are extremely slow. Every single piece of info takes weeks to process on the part of the underwriter. I spent two months collecting papers for them and was approved for a loan. I found a house and put a bid, but they changed their mind and told me that I cannot use the money I was saving for 5 years for the downpayment because the source of these funds cannot be verified. I submitted statements for 3 years, but they told me that my savings go too much back in time. I was saving for 5 years. They told me that I was supposed to save the whole downpayment in one year to be countable. How is it possible? It does not make sense. I had to cancel a deal.

We recently sold our home. The couple buying our home used Wells Fargo as their lender. We signed all the paperwork first thing in the morning. The contract said the loan would be funded by 5:00 p.m. Wells Fargo neglected to transfer the money. This normally wouldn't be a huge problem, but the following day was the first day of a three day holiday weekend. Since we had already vacated the house with the expectation that the buyers would move in we were unable to close on our loan until Monday. This left us basically homeless until three days later. We had three days additional moving expenses totaling $600. Wells Fargo admitted that they failed to transfer the money but refused to reimburse our additional costs. Be aware that Wells Fargo does not take responsibility for their mistakes. There are plenty of reputable banks out there. Choose one that truly cares about their customers.

We attempted to pay off our mortgage balance today at a local branch today. Our first shock was being told they cannot accept payoffs at the branch offices, payment MUST be sent overnight or through wire transfer to a department in Iowa (at our added expense) AND we must give them a request for payoff to process in 4 business days. Even the branch managers were shocked to hear this information over the phone from their Iowa offices. They both tried to reason with the person on the phone (and his manager) but we ended up walking out with nothing more than apologies.

I obtained my mortgage with a local lender. The lender sold my mortgage to Wells Fargo. I had issues during refinancing and have been fighting WFHM since 2016. I have requested information and am repeatedly told that I would need a subpoena to get that information released. I am asking for information about my own mortgage, and they won't share it with me. They treat veterans like garbage. They have a history of fraud and are rewarded for lying to you. I would refinance to get away from them except my mortgage could be sold again. The consumer should have the right to reject the selling of their mortgage to shady corporations. WFHM just agreed to pay $50 million for their unlawful business practices. They won't address the bigger issues until they get caught.

I got behind in my mortgage and Wells Fargo was starting foreclosure. I called to make arrangements to get back on track. I was told so many different stories of how much I owed. I contacted their home preservation dept (it's a joke). Prior to contacting them I was told that they would do a reinstatement and I had to come up with the money by 10/25. I called to see where to send it and was told that I owed a $1000.00. So I was able to get that and when I called again I was told that it went up to $5300.00 due to document fees of 1100.00. But I found this out the day of the 25th. I asked if I could pay the 1100.00 on the 26th. They said no. I sent the check anyways and when I called to see if they cashed the check they told me no. That they were sending it back due to it wasn't the right amount. Soooo. Home preservation came in and said I was approved for the repayment plan.

My father is 78 years old, he has been paying $511.00 in mortgage payments to Wells Fargo since 1987. The loan will not be paid off until sometime after 2025. My issue is the house he purchased cost only $39,000. It's a two bedroom ranch with a one car garage, no basement. I've calculated that he has paid or will pay over $183,960. Unbelievable right! My dad is an elderly proud man with very little education; and for these reasons I feel he is being taken advantage of. We have talk to someone at Wells Fargo who stated that they would do a mortgage audit. Please help me get some true results for him. There is no way he should be paying over $183,960 for a $39,000 house. He has never been late on a payment, the mortgage payments have been coming out of his account like clockwork, he has not taken out a 2nd mortgage loan on the house. Please advise us of what to do next.

I have opened, signed all paperwork related to home equity application in Aug 2017. We have done signing and sign and docs were notarized at local branch. After two months, I tried to access account online but I could not find my new account so I thought it is just online issue. After few days, I spoke to mortgage officer who put all application and help facilitate application process. He told me after few days that bank has made mistake and after signing papers were supposed to go some processing center but it went to different processing center so nothing could be done, other than you need to restart application process again. So my question is, if bank dept or employee has made mistake why I need to again start process again. Process is complicated and consumes lots of your time and energy. I want to know, if there any email address where I can sent complaint.

We have been Wells Fargo customers for over 12 years. We currently have a VA mortgage loan through Wells Fargo, and every year they tell us that they are short on funds as the homeowners insurance has gone up or our taxes have gone up. Some logic to that. My wife and I are both 70 + years old. Our income is almost entirely from Social Security. Having mortgage payments going up every year is difficult, but this year, going into 2018, that increase given by Wells Fargo is an immediate $309 dollars plus an increase to our mortgage payment every month of 42 dollars a month. This is a lot of money, that we simply do not have and while I have been in touch with Wells Fargo on this issue, they insist that their figures are correct.

This week I visited my local branch of Wells-Fargo to make a substantial payment on the principal of my home mortgage. I had received a check from a major US insurance company that I was going to cash to facilitate this payment. I desired to make the payment and receive a little over $2,000 in proceeds from the check that was over the amount I wanted to pay on my mortgage. They refused to cash the check because I do not have a checking account or a savings account with Wells-Fargo, only my mortgage account. When I questioned "Why?", a manager who obviously was nearby that I had not noticed, came rushing over to explain that Wells-Fargo rules do not permit cashing a check in this case that was over the amount I wished to pay on my mortgage even though the amount I wanted to pay the bank was substantially more than the amount I would receive back.

We have owned our home for 23 years in Colorado Springs, CO. We were in a loan modification and had completed all paperwork necessary for a modification. We had several deaths in our immediate family, Loss of Business, A Son with Medical issues related to seizures along with additional financial concerns. We were sent correspondence concerning our loan modification. Over 6 letters but 2 that stated there would be the official decision made by 11/13 and then another said 12/05. But, we would receive an answer as it was in the pipeline and was being fully researched for any options we might have available including selling our home or placing the arrears to the back of my loan. Then on November 16 2017 we received a FedEx Letter from Premiere Asset Services Group A Division of WF.

This was the worst experience I had ever been through! Please I want to warn people to please not go through Wells Fargo for any business. They are unethical and go back on their statements. I was refinancing a mortgage loan for 340,000. My house appraised for 640,000. I have a single family home located on a 4.75 ac lot. I went through city planning and got the .75 ac lot to be able to subdivide in the future. The process is not completed and was not going to be completed through me. Just wanted to have that option before city changed zoning.

I tried for months to get a loan modification or any kind of help. They (Wells Fargo) put me off never returned calls. If I did get in touch with someone that person would tell me that my account had been sent to a different Wells Fargo rep. I looked everywhere. Online I tried to get the V.A. to help. I honestly could not get anyone to help me. So eventually I lost my house and wells Fargo could care less. I did have a company call me and tell me that I had legit reasons to sue Wells Fargo... but I had to come up with some ungodly amount of money to get the ball rolling... I told the other company that if I had that much money sitting around I would not have lost my house...

For 5 months Wells Fargo took my mortgage payment and NEVER applied it to my account! I would have never known if I wasn't attempting to get a new vehicle and from credit union did a credit check for the loan I was requesting and told me. WTF? That was a few years ago, still to this day I have nothing but problems with them.

Our current mortgage is with Wells Fargo and apart from applying an impound check incorrectly, their accuracy and service has been excellent. When you call customer service, you get a live person who can be relied upon to address your concerns appropriately and cheerfully. I rated "value" and "options" as neutral because we were only interested in a 30 yr fixed, and I can't remember what they charged us in points. No complaints from us but, and it's a big but, Wells Fargo is getting some really bad press resulting from all their lying and cheating employees so the jury is out if I would consider them again in the future.

My mortgage is six years along with Wells. Throughout that entire time, I have enjoyed using their awesome website to monitor my balance, track my escrow funds, etc. I can easily make electronic payments, and even designate additional principal or escrow with my payment.

I have a home loan with Wells Fargo and I have not been treated well at all. I wish I could afford to move to another company. I did a Refi using HARP but did not know that I could use another company, so I stayed with them. Bad choice!

I FEEL OK BUT IT CAN BE MUCH BETTER. I HAVE A MANUFACTURED HOME BUT I NEED A NEW ROOF LAST YEAR. When we had the big win it messed up my roof. I called the insurance I had to get said I have a factory home they cannot fix it. I had to pay for it myself and I do not have the money so my roof still leaks. I need a new roof on my home. Can you help me to fix my roof. Thank you.

I have used quite a few Mortgage Companies but Quicken Loans is the absolute best. They provide quick answers and take the time to explain what is required. You know in advance what is exactly required.

I found them to be the BEST! They delivered on what they promised. Their rate was the best, and I was approved within three days. Regardless of what has happened, They were very upfront with me and after having been dealing with a prominent bank for 7 months, they reneged on their promises. WF took care of everything. I am completely satisfied.

You can only mail in a principal payment. You cannot do it online. Makes it more difficult which is probably how they want it because they want it to take as long as possible to pay off your loan.

The original mortgage did not go through Wells Fargo. However, it was just horrible and took forever. I NEVER want to get a mortgage again!

I as POA of my Mother obtained a reverse mortgage on our home from Wells Fargo Reverse Mortgage NAC to make my Mother's final years comfortable. When my Mother deceased, the Bank tried to get in my house the week she passed to do an appraisal, which was disrespectful and tasteless to say the least, then Wells Fargo refused to speak with me even though the I was the executor of my Mothers estate. Subsequently. They sold my house to Fannie ** in which I got entangle. Don't in a nasty battle and the REO agents assigned to sell the property. Stole possessions out of my house before the 30 day rule of "abandoned property". I would never urge anyone to take out a reverse mortgage. The you worse than any predatory loan I can think of.

Non Competitive and not really any effort in appreciating business or the customer. Staff were mostly courteous but short and robotic as a rule, very little evidence of caring.

This is the worst Mortgage company I ever used, nothing but problems. You could never sign into the online system. When you call then you get switched from place to place & then each department loses your papers that you sent to the prior department.

Poor everything, doesn’t listen to you. Takes forever to process, cost me $5000 loss when they did not make final after 2 extra extensions. Had no clue what if any problems there were.

Wells Fargo has got to be the worst mortgage company. I had signed up for automatic withdrawal of my mortgage. They were supposed to withdraw the payment on the first of the month. At first they were taking it shortly after the first of the month, which was fine, but then it seemed like they were processing the payment whenever they felt like it. Then one month they didn't process the payment until the 2nd week of the month, and about a week later processed the next months payment (2 payments in one and a half weeks). They also have taken 3 payment in one month from my brother-in-law. Lots of other problems with this company. I will not use them again for any business.

Very helpful, keeps us up to date on new and better offers, what we could do better to save on our mortgage. It's a total great experience. Wells Fargo has been great for us for the past thirty years.

Eleven years ago I took out this mortgage on a house. Four years later my husband died and I had to refinance. Big mistake. I can't see any progress in my Mortgage balance going down. I am so disappointed, but there is nothing I can do as I'm 83 years old on a fixed income. Future doesn't look good for me.

Wells Fargo walked us through the entire process and made it rather easy. Although there is a lot of paperwork with any mortgage application, they kept us well informed at each step of the way. The closing was ahead of schedule and the process actually bordered on being pleasant.

WF sent me mail we are here to help winded up to BSI auctioned. WF postdated letter. Robo signed for Melisa ** who tried to help me but she's terminated.

Our original mortgage was with another bank. It was sold to Wells Fargo. We have had no problems with them. Setting up online account was not user friendly. Customer service was good about helping us.

Never took out any Loan in any kind of agreement. My father did that using me, his mother's adopted child and granddaughter... Using us as people to benefit off of but not help or even let me live in home when it was mine and sarah ** gov. Can prove what I say...

When refinancing my mortgage they refinanced the original amount and kept the overage, in my opinion it should have been refinanced at the outstanding balance, or if they did the original amount gave me the difference.

Promised to allow a loan modification after my spouse pass away, they kept asking me for the same information for months. All just to turn me down after 6 months, say I didn't make enough money. I didn't have any missed payments, but I wouldn't have asked for help if I didn't need it. Had to spend my kid’s inheritance to pay out the house in order to keep a roof over their heads. That shows they only care about the ALMIGHTY DOLLAR!!!

The refinance process was arduous. They asked for documentation by email, and would give me an hour to two to provide. They bumped back the closing date twice. The person that came to have me sign the papers was sketchy.

Tried, and tried, and tried to get them to work with me. Either they would send my account to a deterrent person, or they would say that I did not fill out all the paperwork correctly. It was such an ordeal. I could not find anyone to help me. Now everyone is coming out the woodworks.

They failed to follow FHA guidelines on loss mitigation and ignored mandatory requirement letters. No wonder they're being sued by the government, they deserve it. They're stealing FHA homes and profiting.

First - I take ownership in using Wells Fargo - should have gone to Quicken - but thought Wells Fargo would be easier since we have banked with them for over 20 years (multiple accounts) and have excellent credit. We wanted a very small mortgage on a recently built home. The process took over 2 months. There was so much miscommunication and asking and re-asking of documents. You would download and send one person documents and then that person would say put in "loan tracker".

Unfair and corrupt mortgage practices. Wells Fargo was the original mortgage on our new brownstone in downtown Savannah. We had to move to Cincinnati because of my wife's work. We missed a few payments and were notified the day before (one day) Wells Fargo sold out property and brownstone to another individual. Now we are renting and have lost all of our equity that we had in that brownstone (100K+). Is there a statute of limitation on how long we have to take WFM to court to try to get our money back? Is there anything we can do? This happened in 2012.

This is not so much a review of Lending Tree per se because all you do with them is fill in some brief information and then submit it and you get contacted by a bunch of "hungry" lenders. They are persistent to say the least. Unfortunately I chose to go with Wells Fargo who contacted me and solicited my business. I told them what I wanted which was very simple. I was selling a home in California and buying another in Arizona. All I wanted was a quick escrow closing like same day or 3 days at the most. No problem say Wells Fargo. I was putting over 50% down and had perfect credit. This should have been a no brainer.

Modified my mortgage. Told there were no strings attached. It would reduce the interest and provide a lower monthly payment. Fast forward 4 years and it turns out when we signed the mod paperwork it put a lien on our property, so in essence we now owe more than before we modified the loan, wish I could have found this info on their website prior or had full disclosure from the home loan specialist.

Let me preface this with both my husband and I had credit scores in the 800's and we have built and owned a total of 3 houses to which we had mortgages, but NOT with Wells Fargo Mortgage (point being we are experienced with the process). We I used W/F for our mortgage. In addition to a lot of busy work W/F made us do that was never ending, a few days before the closing they told us we had to come up with $50,000.00. We did not have it. We had just built a house and put all of our money into it. The W/F agent told me to take it out of my 401K. Which we had to do, since our lawyer told us weeks before to close on the house ASAP bc the builder was on the verge of bankruptcy.

Our mortgage was sold to this horrible criminal company. I have been with them for 9 years, I have attempted 4 times to modify, do a repayment plan or whatever I could to help with my mortgage. First off... On closing day we were forced to change terms of the agreement or cancel the deal. First we went from zero down to $10,000.00 down, we went from 3.75% to 6.25% interest. We had a apartment fire and nowhere to live, they knew this and changed our terms, then they told us we could refinance after we closed on our house and started making payments. Such ** lies. We have been suffering with this mortgage company for 9 years.

Wells Fargo is a POS lender to deal with. I will never do any lending through them again. They charged me with full year of homeowners insurance at a rip off rate of $1500 when my homeowners lapsed by a month (incorrect billing address when I moved) and they refuse to remove it!! I pay $600/year for my homeowners insurance for the same freaking coverage. CROOKED WELLS FARGO!!!

I believe Wells Fargo underwriters practiced discriminatory lending and are in violation of Fair Lending Laws by encouraging a high-cost loan option and disqualifying me of a competitive loan despite my credit qualifications. I am in the process of purchasing a home for my mother in the Riverside County area (Moreno Valley). I live in Oakland, CA. My mother was given the opportunity to purchase the home she is in (or given 60 days to move out). She has been renting the home for over 10 years at a rate that has never gone up, despite the rapid increase in the cost of living in her area.

Wells Fargo should have some of its employees charged with crimes. We were not behind on our mortgage when we began, and credit scores went from excellent to poor in no time. During our attempts to apply for a loan modification we were given different reasons each time for why we were denied. We finally got professional help, but the Delisa Law Group, who was not hired directly by us, was just as unlawful as Wells Fargo, if not more. They harassed my whole family and their employers, and asked them to lie about chipping in. We paid $5000 and we were finally approved, resulting in a higher monthly payment, even with our tax reduction finally taken into account. Worst of all, after nearly 2 years of relentless PHONE CALLS by Wells Fargo for payment, at my husband's WORKPLACE, he was fired. Unemployed for 10 days, we still made payments, but they were returned to us for 2 months, keeping us behind.

Great bank. Very patient with customers. Will recommend this Bank to American people!! Wells Fargo Mortgage even lets me in my house for more than 2 years when my ex-spouse stopped paying the mortgage and never disturbed me and my children. They also tried to save my house with mediation but my ex didn't care if we end up into street. So they did what they needed to do! Very nice of them.

This company is evil. Someone lied to them that the way to build a great business is by cheating and driving customers away. I will never use them again. They bill you for the next month before the month is even due and make it constantly appear as if you are "behind" on your payment. This is an old trick that is a deceptive practice and allows them to accelerate past due amounts. Very evil. Warning to any new buyers - go with anyone except Wells Fargo. All of us should get together and sue them for all they are worth, then turn the company over to a legit business.

I began my application with Wells Fargo on March 28, 2017, with a closing date set for May 31, 2017. The builder moved my closed date to June 15, 2017. Wells had adequate time to work my file but instead, they did not. The majority of items on loan tracker were not even checked a week before my close date. On Monday, June 12, 2017, I received a text from my loan officer stating underwriting wanted to discuss my DTI. Really? 3 days before my close and I'm still in underwriting and you want to discuss my DTI.

Wells Fargo Mortgage was very helpful and accommodating. We have never had an issue that wasn't handled promptly and courteously. The new web page for paying and managing our account is very easy to navigate.

Wells Fargo has treated me like this for years. They don't apply my payments. They keep them in an unapplied status. Doing so no payment posts. They report information as past due to credit bureaus. They hold me hostage as no other bank now will allow me to refinance my home. Even if they allow you to do a modification departments don't talk to each other. They change the equity amount and send you a bill that you owe when you don't. They don't believe and call foreclosure avoidance programs scams even the supervisors when you know they are not scams. They confuse you so much with paperwork and letters and lie about who you talk to and who you don't talk to you. It can drive a person crazy especially an elderly or disabled person which I feel is discrimination. They send letters with effective dates but the letter goes out after the effective date and don't even referred to an account this is illegal.

Wells Fargo bought our refinance VA mortgage. We have always had "equity accelerator" on our mortgage, i.e., pay biweekly payments to increase your equity through extra payments. It's has worked fine with 2 other mortgage banks. I requested every other Friday with Wells Fargo, and thought I was all set. First payment did not happen on Friday, as requested. It happened on the following Monday. While this might sound good...i.e., did not debit until the next day, this makes it difficult to manage my bank account (with Bank of America - great bank). I want the debit to happen on the day I request. I was told it might happen on the day requested, or 1 or even 2 days later! Not acceptable.

Wells Fargo Home Mortgage is just a terrible company to deal with. After MONTHS of dealing with different people and lots of faxing of paperwork back and worth, the end result only benefited Wells Fargo and their only solution for us was to Short Sell our house. I guess when you are a crooked company and now have to make it up to your shareholders after you've had to pay out millions for unethical business practices, the people who continue to lose are consumers like us who are STUCK with them. WE WILL NEVER EVER give them any of our business.

I have been a customer of Wells Fargo for many years, financing and paying off several homes with them. I currently have a mortgage on my current residence. They report financial information to the Credit Bureaus incorrectly, and then lie and refuse to fix it. Saying all kinds of bull and absolute lies. Perhaps if you review the amount of mortgages and pay own and loss of market share they are having. This will tell you something. They are not only abusing their long term customers, they are cheating our children luring them into easy credit with massive Interest rates. Trying to make our children slaves for life. Let's not give any business to this crooked institution. With rising mortgage rates, fewer people are refinancing their mortgages, which means big banks are seeing a dip in mortgage lending.

Problem has been resolved after costing me $ for having to call in my mortgage payment by phone. Recent payment processed successfully.

Wells Fargo took over payment of my new mortgage. I pleaded with multiple people in this horrible company that I absolutely did not want to be involved with them based on my horrible experience with their corrupt investment company. They stated that due to a signature on my initial application they had a right to assume payment on my mortgage against my will. Its unbelievable that this bloodsucking company would not allow me to transfer my account to another company that I trust.

My experience with Wells Fargo Bank became over the years not an American Dream but American Nightmare. I was not treated properly. I was discriminated. I was taken advantage of and robbed. My life saving of 20 years of hard work. Working days and nights weekends and my life savings. I've never missed a single payment but at the end I was upside down on my mortgage. How much the house was worth and how much I was making payments. They took the house and $47,000. Homeless with no dreams and no possession. I'm free living under the bridge. Some call me scum, some call me addicted, some call me trash. In the end it's their opinion. The only thing I'm addicted to is the truth. If you want to live and you want to live free stay away from Wells Fargo Bank. I don't trust the American banking system all together.

In the 90's, I used WF for two mortgage loans. Everything went well & have used them as my primary banker since. Since then, have been involved with no less than 7 real estate transactions with other lenders on my behalf & worked for a highly successful real estate office. (Point being, have seen it all). But now a conv. 30 year home loan w/ almost 40 percent down on a sound, inexpensive home (140K) requires 3 bankers who do not communicate with each other. After extending the closing date by two weeks & signing/resigning a plethora of docs, they still can't be concise. I am still not confident we can close by the deadline. One banker says yes, the other says there may be some obstacles. Long story short there is no trust as I cannot get one verifiable answer. This is my planned home & I am packed. With WF the term "loan approval" is as vague as what they call "fake news" these days.

Wells Fargo continues to lie and losing home because of them. Loan origination fraud by loan originator with Wachovia then Wells Fargo took over. There seems to be TWO uniform residential loan apps with falsified income. The lawyers for WELLS FARGO have a different one with hugely inflated income and that's the one they were working off for 3 years in mediation! No wonder no help was had the loan originator falsified it so badly and $$$ never existed... But the one at signing with wrong dates and lesser falsified income their lawyers do not have. Their lawyers do not have it and demonstrated that in court exhibits...

Still in the process of trying to obtain a VA home loan after applying a month ago. We have been customers of Wells Fargo since 1988. I have had four other VA home loans which we have paid off with never a late or missed payment. We are making a 51% down payment on the home. My wife and I both have over 700 credit scores. We just paid off a $365,000 mortgage and are asking for a $300,000 mortgage. This is the worst experience of our lives. The loan processor has lost documents, claimed the wrong forms were used, and comes up with new requirements on a weekly basis. In general moving the goal posts and lying to us and their supervisor. Yesterday we were told we needed only three documents left to process the loan. Today we were told they could not find my DD214 which I submitted 17 days and once again a 7 days ago. We also told we were required to submitted two years of complete income tax returns.

Wells Fargo acquired my home loan from my original lender a few months after purchase. They don't offer bi-weekly payments to apply to the loan! They hold payment thus maintaining interest rate. Scandalous! Even after I assured them I would NOT ever refi with them, by "POLICY" was thrown out. For those of us with great credit...the reason why is we know how to pay bills down/off! This company forbids it. Terrible, horrible company! Don't ever choose them! Read all reviews!

I would like to start with I am truly truly upset with the business that Wells Fargo has given me. I took out a mortgage loan over 3 months ago, spoke to over four different mortgage consultants because each person said that the person before them was not doing their job. I contacted manager, supervisor, etc., and was advised that they were not acknowledged of either some is on PTO or some has been replaced for my case. I originally appointed a Albert **. He gave multiple mislead information, had me RESEND him multiple documents that was already sent to three different consultants including his manager.

My husband and I bought a VA backed home in December 2016. We tried to change our payment date, as it was not on any of my disabled husband's paydays. For the first few months, we seemed by, then The Army neglected to pay him 700.00. They recouped it a month later. So, I called them and again requested to have our payment date changed. Keep in mind I'm a heart patient. So the lady whose name I can't remember said that under these circumstances it could be done. She cheerfully offered a every 2 weeks payment arrangement. That would take half our payment every two weeks. They even sent us a confirmation letter. Today they screamed at me on the phone and told me that there is no way to change my payment dates. Wow, really?

Our mortgage is 7 years old and it is a 30 year loan with an excellent fixed rate. We did not look for other options and from the few times I have called, phone customer service has been excellent. We've had no problems and any questions have been answered quickly and accurately by a representative who has always seemed happy to help. No errors, impounded taxes paid on time. Overall, no complaints.

Wells Fargo is the worst financial institution on the planet. They send out statements that are incorrect and they lie. Customer service is the worst I have ever encountered. I would advise anyone to stay clear of Wells Fargo under any circumstances. They will rip you off!!!

Wells Fargo refused to help me after one payment was late. After taking a 10-1/2% Interest Loan I was forced to sell or possible foreclosure. They told me because I didn't take a Wells Fargo Loan; they refused to give me the Loan Modification money ($75,591.34) after we fulfilled to Wachovia & sold to WF after completing our portion of LM. WF then produced a 6-page "amendment" allegedly signed by my deceased husband & WF Notary 10 days after fake signature. To keep this money has left me without a retirement fund I counted upon. Wells Fargo does not care that I am 78yrs old & told me that they were not handwriting experts after I told them my 84yr old husband had not signed an amendment. Oh yes, & WF notarized his fake signature 10 days after it was signed. They continue to address me as Mr. ** & I have submitted 19 pages of "Heirship" papers 3 years ago. Wells Fargo doesn't know who I am and does not care.

2010: Recently moved to a new well-paying job and decided to buy a small house. Employer has an agreement with WFB/WFHM for lower rates with no points and most of my accounts were already with WFB, so I decided to go with WFHM for the mortgage. FICO >800. TONS of paperwork and innumerable irritating phone calls from WFM followed, loan provisionally approved. Two weeks before closing, I called to check on approval status and was told that the person handling my loan had taken 2 weeks vacation and not signed out my application to anyone. NO ONE in that office could find my account and they didn't know how to contact my "personal agent". Ended up having to call the national office which after considerable explanation tracked my application and confirmed approval.

Wells Fargo Bank is now a mega brand who's primary focus is on profits by any means necessary. The goal of any lender/servicer/mortgage provider should never be about using misleading and deceptive tactics to get more than what's fair and what's profitable at the expense of devastating the very people that make your jobs a possibility. Without those people there would be many jobs lost and for me that's the main thing to take away from our past mortgage issues, if a homeowner needs a break here and there, don't turn that into an opportunity to devastate for profit.

I own a home and decided to do work on my lovely home. I contacted WF to do a refinance and went through the entire process, paid the fees, was approved and then out of the blue I received a letter in the mail stating that they cannot refinance my loan because of my title. (TOTAL BS) There is nothing wrong with the Deed or Title to my home. I never received a call from WF "at all" about this. I contact WF and of course none of the representatives will answer my calls or respond to my voicemails or emails. While I was processing this request they were all always available. I then contact my representative's Manager and of course he gave me a BS story stating it was about my credit. My credit score is 692. To be approved for a refinance your score must be 680. I will be hiring an attorney to investigate this in detail. For WF is not a good company to work with. They play too many games with people's livelihood. To Each Its Own!!!

In early 2017 we received a phone call from a Wells Fargo reps claiming they had not received our payment through the mail on time. For anyone who knows Atlanta USPS this doesn't come as a surprise even though we mailed it over a week in advance. So we conveniently opted to make another payment by phone that day. This should have been the end of it, but the rep wrote down our account number wrong. So instead of receiving another courtesy call from Wells Fargo saying the payment never went through, I began getting aggressive collections calls at 7AM on a Sunday morning that continued for weeks.

In June 2016 I was told I could go make mortgage payment, I might did not go on the exact date. WF expected the system at WF did not accept the payment unless I bring the 3 months total to bring the current. I cried the banker brought drinking water. Then mail start to come from preservation group Debra ** then reentry group Stefani ** who said once "Ya! You the one you did not got enough help". I start to get offer of option help modification so empty! Every time I ask Stefani to send her whatever I'm expecting she will say not now or she will say "No don't send it!" Including her denial of what I already sent her per their request such as auto insurance policy that showed my permanent fiscal address was on 11/10/2017, I was asked if I'm still in the rental apt in OC, I said I'm moving by this weekend!

They have purposefully waited until the week before my close to come up with all kinds of reasons I can't close. All things that a week earlier were taken care of and not anything to worry about. If they can prove you're the cause of the delay in closing, you are charged fees, they are obviously trying to get as many of these fees as possible.

I am a first time home buyer and the person I worked with name is Robert ** and what a terrible experience. I cannot believe the service I received... Being a first time home buyer, I obviously didn't know a lot. I came in just wanting a conventional loan but since I told Robert I was in the reserves. He told me I should apply for a VA loan. I didn't even know I was eligible so I said sure... And of course I wasn't because I haven't been in long enough to be eligible but why would you offer me something and not know I would be eligible or not? So I picked a house and put money in so it can be VA approved just to find out I could've bought a dinky old house and fix it myself. Then he goes on vacation for 2 weeks and the person who took over was a total witch... I can go on and on but like what everybody else said and I should've listened. Don't go to a bank for a home mortgage. Does not recommend for first time home buyers.

They sent me a pre approved for a house. They made me spend a lot of money on inspections, evaluations. Lost more than a month and a half on this loan. They lost time to the person who sold the house, really and tell you after so long that no they approved of you when they have to tell you from the beginning if you approve or not. I am really angry with these people. Look for other banks to close all my accounts.

I have had two nightmares with Wells Fargo!! I welcome feedback from others with similar situations. The first issue: I bought my first home in 2009. I lost my job approximately 3 years or so later. I had exhausted my saving account paying all of my bills on time. I had just gotten a job, but it would take 6-8 weeks to really start seeing the income due to the type of job.