Wells Fargo Mortgage Reviews

In 2001 we got a open line of credit through Wells Fargo Financial, in 2006 it was paid off completely. Not once in 13 years did we ever get a statement in the mail about this account, when we tried to refinance this came up as a lien against our home even though it's been paid off. We have been fighting this for over 2 months to get a single piece of paper to close this account. I have hated Wells Fargo since 2001 when we first did this, I will hate Wells Fargo for the rest of my life because they suck!!!!

While visiting family in Florida 800 miles from home my husband became unexpectedly ill and died. This resulted in a major decrease in income. He has insurance but I am unable to get home for 2 months to get to the policy. I called to ask for a 4 month extension to be added to the end of the loan. We have owned the home for 10 years - never been late on a payment - have actually paid extra on the principal and have an excellent credit score. I have $150k in equity. I was given several options including 2 with deferred payment but then have to pay the full 4 months at the end of those months or a refinance program I probably wouldn’t qualify for. I did not want anything more than a few months to grieve get the insurance money and get back on my feet.

Object: Refinance investment property with Wells Fargo held Mortgage... 20 years remaining at 6.5% into a 15 year mortgage at 4.75%. My experience: Fifty six days of insatiable demand for financials already provided and/or readily available through review of my business and personal checking accounts. Their Underwriting Writers could not comprehend basic accounting principles. Example "Verify in writing where your $30,000 deposit to a mutual fund came." Answer: "Look at my Wells Fargo Business Account (with balance of $400,00); then look at transfer to my Wells Fargo Personal Account; then look at auto transfer from my Wells Fargo Personal account into my mutual fund Account." And on, and on, and on for 55 days... On day 56 I said, "Enough. Cancel my application." P.S. Chase qualified me in 72 hours, closed three weeks later.

I am self-employed, Great credit score (almost 800), at least 200k equity in my home & my business makes decent money. Been a customer with Wells Fargo for over 22 years. NEVER been late on a payment. Always paid more than the payment amount. Sounds good so far? Recently I asked Wells Fargo to pull 50k out of my home. They asked me to pay for an appraisal & credit check to the sum of $505.00. After all that, I receive a call from Wells Fargo today telling me that the underwriter would like for me to pay off a couple of bills in order to continue with the loan.

After I lost my job due to the company filing bankruptcy, I applied for mortgage assistance with Wells Fargo. They offered me reduced payments for 6 months. During the 6 months they continued to report negatively on my credit report and held each payment in suspense until a full payment was made. During this time, and even though they were showing a past due amount, I felt everything was being done on an ethical basis. At the end of the “mortgage assistance”, I asked to extend the reduced payments as things were getting better for my family and me but we weren’t back to our original income.

As I prepare to write this the box asks to keep things factual. FACT: Mortgage Paid off in Full 1/9/19. FACT: WF Continues to Draft Account 1/15/19. Told by representative refund would come within 5 business days. FACT: ON Call #5 no refund as of 2/13/19. FACT: NO HELP at all - Even give exec Complaint Case # ** and PH# 800-853-8516. FACT: Was told someone will call back within 24 hours. Called back following day. Was told no case # exists and number given was to a home mortgage dept. FACT: Tired of the runarounds- main reason I chose to close this mortgage. Been on the line for some time now on hold. Long enough to find this website and write this review.

Updated on 03/05/2019: After receiving a prompt reply to my previous Consumer complaint, I was hopeful for a resolution. Emails and phone calls asking me to let them look into this. I received a letter dated the day of the phone call denying again help with the mortgage. So, while they were talking to me about help, they had already mailed out a letter of denial. This is about as low as you can go. Not only did they deny help they lied about receiving paperwork from me that supported their reason for denial. I now know what my next step will be. Have to check a star in order to post.

I have a mortgage through Wells Fargo. I have an Escrow account set up with them because it is required for "convenience". I checked my account on Feb 5, 2019 to make sure my insurance had been paid because they had failed to do so in December 2018. They paid my homeowners policy but not the windstorm and lied to me and told me it was because they didn't get an invoice (same insurance company for both policies). I had to call my insurance company, whom has never failed to send an invoice in the past 9 years, and get them to reinstate my policy and get Wells Fargo to call them (escrow's entire purpose is to avoid this). I went to check my account on Feb 5, 2019 to make sure all payments had been made because apparently I have to do their jobs as well.

My wife and I have been with WF for 10 years and last year fell on hard times after losing both of our parents. After falling behind on our mortgage we were told that we could have asked for a forbearance months later. We began to go through the foreclosure process and was sent back funds in the form of a check from payments we were making. We reached out to the company to have our mortgage restructured and were continuing to make payments as planned. We never heard back from the agent and our plan had seemed to be removed. After speaking with another representative several weeks later, we were promised that they will be with us "every step of the way", we received a notification in the mail that we are now in foreclosure again.

An employee lied to me about 2 products. He convinced me it would help me but it turned out to be a lie. I lost my home. They’re still stopping me for going to court to show the truth. It should be a way for them not to get a star.

I can’t believe they are still a company and people would trust them with anything. I unfortunately had my mortgage sold to them and I am now stuck with them. My home cost me $300k to build 5 years ago and after upgrades, increases in tax assessments and home that are the exact same model and upgrades as mine were selling for $330k+ I decided to do a BPO. THESE CROOKS VALUED MY HOME AT $258k so I would have to continue to pay PMI. I disputed it and fought with their customer service for 6 months and even went through the BBB and they refused to redo the BPO, refund my fee, remove the PMI or sell my mortgage to another lender. Worst customer service and company I have ever dealt with.

Wells Fargo will just deactivate cards without your prior knowledge or authorization and then not reactivate them. This leave you no access to your money when you're traveling overseas with no alternative than to fly back to your home for the new card they sent you or wait days in one location overseas for them to sent a new card there. This is the final of many issue I've had with this bank. DO NOT BANK WITH THEM, THEY ARE CRIMINALS!

If you get behind on your Wells Fargo Home Mortgage, they will disable your ability to pay using their online account center. It doesn't matter whether you've had no NSFs, payment issues in the past or any other problem. If you fall behind, you will need to resort to alternative methods to get money to them. Forcing you into more difficult methods of payment should be illegal.

I bought my home 7 years ago. After losing 2 jobs in the same year, I applied for a loan modification. I had some income when Wells Fargo put me on a trial payment program for four months. They strung me along for over a year. My arrears was approximately $30000. I found a job paying significantly less than I was used to making. Wells Fargo denied the modification. I filed a chapter 13 bankruptcy. I applied again for the modification. I was ordered to pay an additional thousand dollars through bankruptcy. This time the modification was approved. I was never offered the HARP or HAMP programs to get an affordable mortgage through Wells Fargo.

Wells Fargo mortgage consultant, Rich ** was not helpful at all. We told him to ask us before ordering appraisal in written and him, Senia ** and, Joy ** confirmed it in writing. But he went ahead with the appraisal without asking me. He said I verbally agreed to it which I DID NOT. Another instance - Wells Fargo rejected my 7 year ARM and offered me 30-year mortgage which I said no to and never wanted it in the first place. That's fine but I said NO to Rich and he mentioned in the application that I said YES. All it is verbal. I gave him reasons too that why I want to go for 7 year ARM and he agreed to it but in the application, he mentioned that I said yes to 30-year fixed mortgage. I am going to close my Wells Fargo Checkings account and not going to recommend any of my friends to do business with Wells Fargo.

I made an extra month mortgage payment online but it still showed that my next payment was due again on the first the following month instead of in two month. I called the mortgage department to see what happened just to get the runaround. I'd talk to one person tell them what was going on just to be transferred to someone else and explain it all over again to that person just to be told that they'd have to transferred me to someone else go over it all over again. Finally after the 5th person and 40 min later I was told that I'd need to talk to my credit union and get it worked out with them!!!

We were put into a mortgage at 10.8% interest in 2008 because we were behind on some bills. We were told that if we kept it current for 6 months they would refinance at a lower rate. We did. They wouldn't. This mortgage has haunted us for 10 years. We have fought to get help every way we could imagine. The mortgage assistance department actually offered us a modification at one point that raised our monthly payment. We have been lied to repeatedly during this process. I have reviewed their notes in our file and found the contradictions in what they told us detailed in writing. I have never encountered a more unethical company. Trust me - they have not changed their ways. Can't understand how they continue to get away with this...

First the economy and then the 3rd and final life changing event! Husband fell off roof and while doing x-rays the Doctors not only found a broken back, they found lesions on his kidneys!! Couldn’t fix his back but they had to do a partial nephrectomy! Hardship loans!! Bunk!!! Loan modification attempts probably ate up at least 4 or 5 years of our lives!! The famous 6 months to a year of paperwork each time! Then you’re told your income does not substantiate a loan! Hardships must only be for financially fit people? Here’s the real picture! They determine your income at the beginning process of the loan so they already know they’re not going to help you, they just string you along for months! Now the reason you’re applying for this modification is because you need to lower your mortgage payment to help you meet your “hardship” needs!

I’m a single mom disabled bankrupt going homeless. For yrs I begged pleaded cried faxed papers. I couldn’t afford to lower rate. Finally they did but increased the loan 15 yrs for profit greed abuse of power ego and guy worker bald. Fake news tells ya their owner does right by customers. BS! They leave single moms who are too sick and disabled for streets and their kids to die inhumanely. They never gave me my abstract of title or land survey and they still refuse. They said due to legal reasons they have stolen house for profit. They only leave you homeless as only option. God will strip them of riches at appointed moment for what they do to the least of us. RUN!!!

I received a letter in the mail today 12/01/18 stating that Wells Fargo sold my mortgage to Fay Servicing. I was not given any notice as to why or any chance to stay with Wells Fargo. I did my research with Fay Servicing and they have a D-minus rating with Bank Rate. ORG, and the BBB Better Business Bureau has 101 complaints this year.

I requested my MIP to be removed. Paid $200, no problem. The BPO came back at $221,000. The neighborhood I live in has spec homes so there are no differences except for lot sizes. Literally. They utilized 2 smaller floor plans to average to the 221. I disputed it and provided 3 exact replicas of my house at $225,000. They acknowledged my comparables and then just told me they were sticking with the $221,000 review with no explanation other than telling me they had other information (without actually providing it). Mind you my lot is bigger than any of the $225,000 comps. They are currently arguing with me over $4000 when they have never seen my property or provided a reason other than basically, “because we said so.”

I am a Realtor with 13+ yrs experience. Just closed listing where closing date was pushed out 3 times because of Wells' inability to get things done. One dept doesn't know what the other is doing. Do not use them!

We are in a Chapter 13 and we have had two attorneys "leave the business" of bankruptcy. Our second attorney told us to apply for a loan modification through Wells Fargo and said based on our circumstances we should qualify. We started 12/26/17. Our first point of contact lasted two months, then we got assigned to another point of contact. While they were considering us for a modification Wells Fargo sent their legal team after us. We were then forced to pay an extra $952 a month on top of our $1904 mortgage payment.

I applied for a home mortgage with Wells Fargo. I had perfect credit and was borrowing a tiny fraction of the purchase price of the home. My mortgage broker with Wells Fargo, Michael **, was the most incompetent and unethical person on earth. He royally messed up my application, forgetting to add key elements of the mortgage (like the fact that the new home was going to be under construction for 4 months) and then forced me to use his friend who was an insurance broker to write the insurance policy. He designated the wrong type of policy, resulting in the insurance being cancelled, and then refused to stand behind me when the policy was cancelled. These guys are bozos, run far and run fast from Wells Fargo.

I live in Baton Rouge, LA. The area in which I lived flooded in mid-August 2016, most of the homes getting 4 feet of water or more. After being put through hell with the flood insurer to get funds so that I could start repairs, the next, and worst, circle of hell was dealing with Wells Fargo. The insurance company, after many calls from me, finally released my repair funds... to Wells Fargo, who swooped in and took charge of it. Even though it was not THEIR MONEY, but money I was entitled to for having paid flood insurance premiums for over a decade, I thought, "OK, fair enough... They have a financial stake in the house."

For the last year I have called the bank on a weekly basis trying to get some alternative financing on my primary - home equity line. The line matured June 2017 it tripled. I asked for help, filled out numerous applications, called at least 24 times, long laundry list of reps I spoke with. Yet no solution. In fact I googled the last rep to find out she sold vacuums at Electrox (ok great job but does she know mortgages or is creative in anyway?). Obviously NOT as she continues to read off the script. Never answered one single question! They definitely don't know the definition of Customer Service. I then physically went into a branch where I live to make eye contact with someone. While making the payment I was told my account number no longer existed. I was stunned!

I chose Wells Fargo to handle my home mortgage because I have banked with them for close to 50 years & have bought/sold 2 other homes through them in the past without a problem. This time has been ridiculously difficult. There were many delays, poor communication, & poor follow through. I have had to call & email constantly to ensure that things were being handled in a timely manner & that I was being informed. I would not recommend using Wells Fargo for a home mortgage.

I had a loan secured with another bank, which was going to allow me to pay half my mortgage on the 15th and the other half on the 1st, this technique, allows the borrower to pay less interest over the life of the loan. When I went into Wells Fargo branch in Redondo Beach, CA and worked with Ryan ** and Anita to do the wire transfer to open escrow, they were delighted to see if they could obtain the loan business. They offered me a lower interest rate than I had with my current lender.

I was reluctant to go through with using my VA benefits with Wells Fargo to purchase my home due to two previous experiences with auto loans where the service was a huge pain to handle. But my realtor assured me he hadn't heard anything bad. Fine. There I was, 3 years into the loan with no issues and hurricane Matthew hit us and caused us some issues and damage to the house. I called and said I needed help because the hurricane had set us back with not being able to work and the damage to the house. The rep assured me they would do all they could and assured me that it wouldn't effect my credit. Liar. He was simply buying time to assist in making the matter worse, and then when I brought this to the attention of a different rep, they said they would review and they did then they said they would send the matter to their underwriters to determine the best route for me and they'd call or email me to discuss my options.

I am a Real Estate broker, representing the seller in a real estate transaction. The buyer elected to use Wells Fargo for their financing. After the contract was submitted to Wells Fargo so that they could begin working on the file, the file sat in limbo (from 7/21 - 8/13) before being sent to processing. The buyer's agent and myself both tried to contact the bank on multiple occasions to get an update, only to NEVER get a response. Finally on 8/7, I received an email from the loan officer stating that she had been out of the office for health reasons. I never got an out of office message and apparently there was no back-up taking care of her workload while she was out.

Wells Fargo gave me false information when I paid my home insurance IN FULL for 2018. I was told an Escrow Account would not be set up. I have NEVER had an Escrow Account on any mortgage loan in my life. (I am 65 and have financed several home loans paying insurance and taxes separately.) After speaking to 19 (NINETEEN) associates they agreed that I was told incorrect information; however, they still charged me a monthly insurance fee for 2018 which was PAID in FULL.

Wells Fargo gave us the run around with refinancing paperwork again like I hear everyone complain about. Weeks turned into months and have nothing but anger for putting us so far behind in our mortgage that they foreclosed on us! They put us in this situation and now wouldn't help and denied us! My 79 year old father who was a navy veteran lived in his house for 28 years has been thrown out of his home! Really what is wrong with this picture!

While I was going through a divorce I lost my home (2013) to Wells Fargo. The divorce court judge wrote a letter to them but of course they didn't pay attention to it. I was trying to get a loan that was fixed because the one I had kept on going up. They just sold my house during negotiations. They couldn't give me an answer because according to them it was not in their hands or didn't know why... I was practically homeless with my kids... then I almost lose my car to them too. I paid thousands in late fees and a very high interest.

All companies which want to win clients try to provide better service and think responsibly. But Wells Fargo does not want to turn their face towards the clients. My mortgage was transferred to Wells Fargo about a year ago. I was not asked for that. Companies made decision themselves. Now I cannot even receive paperless billing with Wells Fargo, which I consider convenient and more secure. I have been asking about it several times, but they don't have a plan to implement for the account (2-3 times since account was opened). They like to send paper copy each month instead, making inconvenience for me and not thinking about our environment and trees.

They make it too hard to get financial help when you need it. I pay all my bills on time and yet I get turned down when I apply for help. I have had accounts with some of these places before. They know my payment history yet they still turn me down. Yet people come here to this country and get handed everything for free even businesses. I worked and paid taxes all my life and now I'm just trying to keep a roof on my head and I can't even get help lowering my mortgage payment. I'm not too happy.

My first mortgage was with Wells Fargo. Within the 1st year, my bill spiked 3X's the amount & I called to find out why - I was not given a straight answer. I told them I would have a very difficult time making the payments, & the woman on the other end told me to "pray on it". I vowed to never again do business with Wells Fargo in any capacity.

Our banker in Yuma did a terrific job at long distance as for most of our transaction, we were in our home in Mount Vernon, WA dealing with a purchase in Yuma, AZ. Our Yuma banker worked with her local Chicago Title while we did our part with our local Chicago Title.

This lender does not give the best rates and they do not want to bargain for lower rates even if other banks offer lower ones. This happens even if you have been with them for many years. I tried many times to get a lower rate, no dice. This is an awful organization.

We were financed through Wells Fargo when the housing market crashed. Predatory Lending at its best. The restructuring options were unrealistic and every person we dealt with sounded hurried and obviously tied to a rigid script. We did end up losing our house. While moving a contractor from the bank came to the house we were leaving while we were not home, drilled out the front door locks, and removed what was left in the house, to include a priceless (to us) guitar that our deceased daughter used to play with me. Wells Fargo was zero help and the number left with a door hanger connected us to no one. Thank goodness State Farm stood by us and treated it as a theft. We will never use any of their products nor recommend them to anyone!

They are the worst, they lose papers, change adjusters without warning. I had 6 adjusters in less than 6 months, I sent them 100's of pages of information. One hand doesn't know what the other is doing. Very unorganized & unprofessional!!

Wells Fargo customer service representatives are not professional. The company does not offer practical financial solutions. Making payments online does not offer options to pay additional amounts.

At every step of the process Wells Fargo totally ignored their own guidelines and commitments as to how they would respond to our request. There was never any timely feedback. Everything we sent was like it fell into a dark hole. No one was helpful in any way. Clearly they were doing everything they could to discourage us so that we would go away.

I was so pleasantly surprised when my local Wells Fargo branch manager called me personally to tell me I should refinance my loan, with his help, to save money.

The Mortgage Loan Process with Wells Fargo Bank was flawless. Everything seemed to click from day 1 of the loan process. The Loan Consultant did an excellent job of getting me a good loan rate with an appropriate term. Thank you Wells Fargo.

It was horrible. Do not use them. They are unavailable to talk to, cannot go into bank to discuss mortgage questions. I am never doing business with them again...

Wells Fargo would not work with me to keep my house. No decreased monthly payment and they were so rude and angry at me! Wells Fargo tells its customers to call them if they have a problem and when I do I'm treated like squalor. The whole business should have failed and they should be GONE!

Wonderful and easy to work with. Very helpful and assist with every step. Call and communicate with you every step of the way. Friendly and savvy about their product.

I liked Wells Fargo, until I realized that they were processing my payments wrong and when I caught it, they said they could only fix a few of the payments that were processed wrong. I was paying from the beginning extra principal payments that they didn't apply correctly. I felt ripped off.

Great help, good service, fast response, I would recommend these guys. Even on my property loss due to hail, they followed up and made processing my insurance claim very seamless.

Wells Fargo have been our mortgage provider for several homes over the years. Communication and customer service have always been first rate. Anytime I have called with a question or concern they always come through. Online access to account was simple to set up and access. We will continue to do business with Wells Fargo.

I sold a house in Washington State February 1918 and bought one in West Virginia in December 1917. Both had a Wells Fargo mortgages. I have refinanced several times and always ended up with a Wells Fargo mortgage. WF always had competitive rates. Their turnover from one team member to another was seamless and follow up from all team members was impressive. WF will always be my first choice for future mortgages.

I have mostly dealt with Wells Fargo in regards to foreclosure and for the most part I can say once contacted they stay in touch at the minimum on a weekly basis. They remain in contact with the homeowner as well as with me. Always have been courteous and willing to help.

My application was sold to Wells Fargo, they were very misleading upfront and when I had a hard time making my payments they pretended that they wanted to help but they obviously really didn’t by their actions. I will avoid Wells Fargo at all cost in the future.

Wells Fargo was hard to reach, usually had to be transferred then a long wait for the next rep. Now our account has been sent to another company. We don’t have the same rate now. I can’t recommend Wells Fargo to anyone.

Very bad customer service. Representatives are very low skilled & do not want to help out. Lots of hidden fees. APR is high. That's why I refinanced with another lender.

I have cancer and went through Wells Fargo's process to modify my mortgage loan. After jumping through several hoops not only did they deny it they raised my mortgage. I live off of disability and the amount I receive barely covers the mortgage over $2100. I get $2649. So less than $549 left to pay other bills. My health insurance premium is $578/month. Horrible evil people.

They held a lien on my property that was supposed to be released in 1997, until 2016. Impossible to work with, kept laying blame on the other mortgage company.

Their rate was very high and their fee very high and when I ask to refinance my loan with a lower rate they were no help at all and the rate they told me it would be was almost what it was to start with and the fee well were VERY, VERY high.

Their interest is never accurate and they try to lock you in and then change the rate for some bogus reason that they knew before but didn’t disclose.

We mortgage 7 years ago when it was tough to get a mortgage on a second home. Wells Fargo was tough but ok to deal with. We got a rate of 4.35% for a 15 year mortgage. It was a fair rate at that time. We usually bank at our credit union but they did not finance non-primary homes!

I was given false info & representation. Refused to let me refinance. Lawsuit took 2 years to settle. 3 mo. later still no statement. Banned from their website.

Awful customer experience. Could not get access or documents in a timely manner. Would not recommend them to anyone in this area. The office personnel could not seem to get us access. It was supposed to be part of our Wells Account access. Never was.

WF were wonderful when Hurricane Irma left us in a financial mess and gave us deferment time on our mortgage payments so we could concentrate on home repairs. That was great. But when they changed servicing companies we were not notified timely and had been making 2x split auto monthly payments for about 14 years and the new company refused to do that with us and would only set up payments thru Western Union which cost us extra money monthly. We were not pleased with this. The new servicing company couldn’t even find us in their system for months and we were in a panic. We had auto payments set up for years as a courtesy with original servicing co. We noticed the payment didn’t go out or we’d never have known a new co was servicing the loan. They still don’t offer auto twice monthly split payments. We set it up ourselves thru our bank. So we have had positive and negative experiences.

They acquired my account - via secondary mortgages sell off. Reviewed my account when acquired and reduced my rate at the time. Had no problems with them. No problems when I sold the house either. Their close out department was efficient and timely.

I'm suing Wells Fargo Bank, N.A. and loan Servicer for $51,000,000 for RICO fraud. They stole with an illegal maneuver my clients hotel using fraud foreclosure and stole his hotel. They offered an option to refinance then blocked it to steal the property which they did. Criminal crooked bank.

I have been a victim of this bank who changed the mortgage agreement and charged me more interest than what the paperwork stated. I feel that they have committed a fraud against me and my family.

Loan officer was very helpful with setting me a budget plan to get me aware of setting up a savings for my daughter future college plan and now I been able to put away some money for emergency. It's a small amount but it's been helpful.

Wells Fargo gave my Ex an 2nd on my home, she is a WF mortgage banker, how did she get this loan without my signature? She had her friend another WF mortgage manager act as notary and gave herself power of attorney. I reported to WF fraud who has defended their employees despite evidence of forgery and fraud. WF themselves stated it looks like several people signed those documents but they THINK I knew of it. THAT BANK NEEDS TO BE SHUT DOWN. This came from the ex WF paying fines when they get caught does not matter because the punishment never fits the crime, it's just the cost of doing business. Fines and CEOs crying and stepping down do not stop them. Those tears are crocodile tears.

I had worked with Wells Fargo in 2001. Service was amazing and quick process. I had been preapproved and when I found the home that I wanted the process was smooth.

The store we went to had really friendly employees but they messed up the appointment and we had to come back another day. An hour and a half drive. They did give us a gas card and a gift card for a dinner out which was nice of them.

We have an FHA loan with Wells Fargo. This is the second loan we've had with them. The first was on a condo which we sold. We decided to go with them when we purchased our single family home. First of all, nothing is easy with Wells Fargo Home Mortgage. Each time we've spoken with a representative we get a different answer. Our story began in June of 2018. We called to inform Wells Fargo of two payments we would be walking into a branch. The person we spoke with actually set up an auto pay. Days later we were encountering NSF fees which were a result of the auto-pay set up in error. We contacted Wells Fargo and they informed us they would reimburse us for the overdraft fees. When we called back to follow up, nothing had been done.

I was put on a modification plan. I made 3 months of reduced payments and was told I would be approved. After three months I was still waiting, even though I made my payments on time. Not approved, Wells Fargo dragged my credit down. I received many letters of foreclosure. Spoke with several employees in many states and told to keep making reduced payments. Finally one helpful employee told me as long as my short fall amount did not exceed a certain amount the lender could no foreclosure on me legally. Then I was placed on another modification lone. Made three months of reduced payments. Approved and my short fall amount of $1500.00 was rolled into the new loan. Now my credit was ruined for several years???

Wells Fargo is greedy, corporate and dishonest. You'll sell your soul to them. Example of frustration -- couldn't go online to print out year end tax statement. They told me I must not be me and had to come in.

I don't think I have a great rate, but I've also not had a single problem, which is more than I can say with a prior mortgage lender.

We recently closed two loans (primary mortgage and HELOC) totaling over $1,000,000 with Wells Fargo (6/29/2018). During the process WF continued to debit our July HELOC payment from our checking account even though we had paid off the loan in full via our closing process. After a week of back and forth calls with WF I demanded all accounts be closed, including checking and savings, so that we would not have to continue to deal with this nightmare. I assumed the accounts would be closed ASAP.

They underestimated the close time and I almost lost the deal! They kept telling me different dates. They also tried to charge me interest over a weekend before the money was even funded. I had to dispute everything. The reps name is Tonya ** out of Folsom, CA.

Upset over me, a widow, having Wells Fargo telling me I must pay double closing costs since my name was MISTAKENLY not on loan, but I am on title. I asked to have them waive this, but received a denial letter. I spoke with a representative from Wells Fargo and they told me I can sell my cheap townhome since assumption of loan is an option and they will not go after me for double costs if I decide to sell or pay my small mortgage off. Requested this in writing and did not receive it. I paid an attorney close to 2 thousand dollars to review loan assumption packet initially mailed to me. Attorney told me Wells Fargo is the devil and not to pay a cent. This debate has been going on since 2014!

Working with Wells Fargo for my mortgage has been one of the worst customer experiences I have ever had. Unfortunately our first mortgage lender sold our mortgage to Wells so we did not have any choice. Since starting with Wells, everything seems really good, their consultants seem nice, but once you actually start to work with them, the deceit and starts.

Was solicited by Wells Fargo to do a refinance, had a perfect loan for 7 years. Wanted to refi to a conventional loan to remove mortgage insurance at 1,500 per year. They could not or would not complete this loan because they didn’t want to deal with a trust and a person with a disability. They continuously sent paperwork back to be filled out and changed. The whole process and the people I dealt with laughed at me and made it unbearable. They even sent me to a loan officer who is on the sexual predator list. There is even more of stress and aggravation they put me through to see if I would get upset even more. This was a game to them.

I will focus on fraud and extortion re my first mortgage. But there is more. Wells told me they were ignoring my contract and charging me interest as they saw fit on my first mortgage. Example: Say my adjustable rate mortgage called for 5% interest for that month; Wells might charge me 6 1/2%, or maybe an extra $1,000/month, which went straight to profits. I caught what they were doing, described the fraud to them, and my complaint went immediately to their restitution department to be repaid. I assume I was not the first to make that complaint.

In 2009, Wells Fargo called and said I could get a better mortgage loan and pay off my bills too. Well that didn't happen, they did pay off my bills, but my interest rate was 11.8%. The lady doing the loan said, "Don't worry, you can refinance in a couple months and get a better rate." Well no, I couldn't. Each month my loan changes payment, it started out at 600 a month, now it is 801 each month.

I applied for a mortgage loan on an investment property. It took over three months to close because of Wells Fargo. My credit score is around 800, and I had the funds ready to go but they kept making the process more and more difficult. They said they would do the loan, then wouldn't do it, then would do it, but not in my location. (Like what I am supposed to do move a house?) Their appraiser did a HORRIBLE job, he went AWOL and didn't return and phone calls for a few weeks which delayed our closing. Followed up by an inaccurate appraisal, they even sent me the wrong appraisal (someone else's house) once. We missed our closing date and the seller and I agreed that I would get a certain percentage of rent money if we closed by a certain day... Missed that thanks to WF.

Our mortgage was sold to Wells Fargo by Seneca whom we had been with for 5 yrs w/o notification in January 2018. Wells recently sent an escrow shortage notice following payment of the annual HO insurance premium. My payment was increased monthly for remainder of 2018/19 to accommodate. My concern is that every year at same time the payment will be increased citing a shortage. Not so, with my impound account the monies are replenished on a monthly basis accumulating enough to accommodate the subsequent yrs payment. Wells Fargo apparently sees this as a method to increase the payment needlessly enhancing theirs coffers; depleting mine. This annual increase offsets any reduction in principal and increases the interest due. In reality there is never an escrow shortage when annual payment due, please advise.

Our home burned down a few weeks ago for a total loss. Our insurance company was wonderful and quick; they had our loss check sent to us so we would be able to pay off our existing mortgage with Wells Fargo. There will be funds left over for the insurance loss, which have nothing to do with Wells Fargo. We attempted to take care of this at one of the bank locations that deal with mortgages. We were told they could not handle the transaction; that the check must be sent to corporate and they would get the rest of our money back to us "sometime."

Due to a personal situation, I paid my property taxes (3) mos late. This is the first and only time I have ever paid ANY BILL LATE, MUCH LESS MY TAXES. By the time I paid the taxes, Wells Fargo Home Mortgage (WFHM) had already paid. They then MANDATED that I escrow taxes and doubled by monthly payment. I contacted them and pleaded that they not do this but they were steadfast in their stance. I do not understand this as I have been a homeowner for over 40 years and have never escrowed. My credit rating is among the top 2% in the country. I have never paid WFHM late. I owe nothing but my home and only owe 25% of its value at that.

I notified Wells Fargo that I lost my job and needed help to maintain good standings with my mortgage with them. They suggested I take out a Modification Loan. They assured me that the 5 year modification would keep me in good standings. So, I paid it off as scheduled and recently tried to secure a equity loan with various banks. They found a lien on my Mortgage that I was not aware of. Wells Fargo arranged this modification with HUD which I had no idea there was a $16,000 + lien on my home. Now I cannot find a bank who is willing to be in 3rd position. In meantime going crazy trying to figure out what this lien is since I did pay off Wells Fargo in full. What a mess and no one is willing to give me a straight answer... On my own to figure this one out. YIKES.

We were Wells Fargo Mortgage customers for 12 years. My husband was laid off in 2016, and I called the Wells Fargo Mortgage customer service number to find out if they had any hardship type programs in place for their customers in our position. I was told they did not, but that if I needed more time to pay the mortgage each month, I had 40 days from the due date to pay it without being reported to the credit bureaus. I'm sure most people know that late payments are in fact reported past 30 days, not 40; however, I had no idea.

I was foreclosed on me though I have over $90k equity. I was told by a Wells Fargo rep that I was ahead a payment. I had been in this home since 2003. I didn't pay (shame on me for trusting a rep) and the next month was hit with a double payment. We could not afford that especially as my husband was finishing up radiation for prostate cancer. It snowballed. I owed $190,000 on a house that next door, the home sold for $340,000. Wells Fargo saw an opportunity to collect on my equity, make profit. They are unethical, unprofessional, uncaring and the ultimate in greed. Never, I repeat, never, do business with Wells Fargo Mortgage, Tell all your friends, I am spreading the word in ads that Wells Fargo practice tactics that get hardworking Americans out of their home and onto the streets. Spread the word!

IN 2007 we purchased a piece of property using a land to build loan. In 2011 we went to upgrade our loan to a mortgage through Wells Fargo, whom we had had our previous mortgage with. They said no problem, and started the process. Started the process in May 2011, everything was approved but then it wasn't. They sent an appraiser and home and property were appraised in the upper 6k figures. Everything was good, they said. Then the delays started. They disapproved the appraiser report, their appraiser, they said we needed a bigger down payment. We owned outright the $175,000 home we had put on the property, all we were mortgaging was the initial land purchase or 450,000 of which we had reduced to 365,000 with cash down payment.

I was looking to refinance my Home equity to a better rate. Their reps just could close the deal. They kept asking me to jump through hoops and it just kept getting harder and harder. Once I voiced my impatience and mentioned that I won’t interested in doing business with them anymore. They (Pedro) got nasty. Even tried keeping my deposit. I asked them to please be honest and fair. They at least did that. However, not a good experience.

Wells Fargo took over my mortgage. I don't like their business practices. I tried to refinance with them and it only lowered my payment $100. I'm not very happy with them!

Was going with Rocket Mortgage, who was terrific but switch to Wells Fargo. Huge mistake. They lied about time frame and cost us the house of our dreams. We even got extensions from seller but Wells Fargo personnel went on vacation and till this day has never given us an answer. I believe since we had a low interest rate lock in, they were waiting on us to cancel. Our credit rating was 820 plus. No problems on cash down! Not worth the saving on interest rate, I would pay more to use anyone but them.

I have been attempting to refinance or sell/purchase a new home. I have been working with Loren and Paula **. They made themselves seem so different than the robotic idiots I have spoken to before at Wells Fargo but they are not any different. They have made me jump through hoops to get them information to make some transaction go thru but they will take weeks to get back to me and actually even tell me that they have other clients they are working with.

I have had mortgages with Chase, as well as another bank. Unfortunately I can't remember which one kept selling my mortgage at least 8 times and finally I couldn't get in touch with the final mortgage holder. Last time I used a mortgage company to find a mortgage and file my papers. Much better idea.

Been with Wells Fargo for a long time after a experiences a few different lenders. Helpful nature of Customer Service to the Loan Rep. to provide a smooth process. Always transparent on loan charges and no hidden fees.

I have two mortgages that were originally with a different mortgage company. With no input from me, and against my wishes as I believe Wells Fargo is a dishonest company and lies to their customers. My mortgages were 'bought' by Wells Fargo and I now have to deal with Wells Fargo on my mortgages. I had no choice in this. All went well for the past 10 months as I paid my mortgages via an online transfer from a checking account with another bank. All of a sudden, Wells Fargo 'lost' the account information from my other bank. I had to re-input the account information in order to make my most-recent mortgage payments. Somehow, Wells Fargo was unable to process these payments, even though my mortgage accounts with Wells Fargo showed the payments as being made (and balances reduced accordingly).

I've had my mortgage with them since 2003. I refinanced in 2010 to a 15 year loan and the process was quick and easy. I have no complaints or issues and would take out a future loan with them if needed.

I secured a loan from Wells Fargo in 2011 with a rate of 5.3%. As interest rates dropped, I attempted to call them and renegotiate my loan. They were rude. No one wanted to speak with me about refinancing. In fact, they shut me down quickly. Shame on me for letting it go - I'm still with them at the 5.3% rate.

They couldn't wait to get rid of my mortgage - they sold it to a subprime lender who refused to respond to inquiries, (not that Wells Fargo did either) and when the subprime started having problems they "lost" the paperwork and had to re-do it twice - both times with higher interest rates despite an agreement with Wells Fargo originally on a fixed payment - it jumped all over the place later. I would NEVER again have anything to do with Wells Fargo.

The right hand didn’t know what the left was doing or needed, constantly asking for paperwork they had already or asking for paperwork they did not need at all. They were having us fill out paperwork 2, 3, or 4 times. Lots of wasted time.

It's all about profit and how money they can squeeze out of every customer. I was grandfathered into my no-fee checking acct with bank they took over - kept trying to charge me fees. Have very well-trained employees to try and soothe irate customers.

The last mortgage I received had horrible rates and the loan agent made me feel very pressured and was not honest about the outcome. Later, during the recession, I was able to get a 12 month only modification. As a result, I am not able to refinance to lower my ridiculously high interest rate.

We originally were going with another mortgage company. That company pulled out on us 12 hours before our closing. They used the excuse that we had a historical cemetery on our property. This was the first question I asked the mortgage company and they said no problem. Look for my rating on them. Wells Fargo came to our rescue. They had no problem with the cemetery and we got a better interest rate. They did not have us jumping through hoops. They never lost any information we sent to them. I have purchased and sold 5 different properties in my lifetime and I know exactly what the mortgage company needs. I had the best and quickest closing with Wells Fargo. I give them my top rating. Go with them. You will be pleased.

Wells Fargo will screw you over every chance they get, they will give you a payment plan when needed then 6 months later say it was something else. Then foreclose on you. Illegally. A lot of people lost their homes by this strategy of theirs. Don't be the next one to get caught in their web.

So back in 2011 I sold my home in a short sale, Wells owned the mortgage. They reported it to all 3 big CRA and it clearly showed the default months and that the mortgage had been paid in full but for less than what was owed. Keep in mind this was in 2011. Yesterday I got a letter from them at my new HOME address (not forwarded) that states they never reported it and will be submitting the info again to the 3 big CRA. What on earth are they doing? Clearly they cannot do that two times can they? It seems to me that this is against the law somehow.

Wells Fargo dealt with me for about 3 years assuring me that I was eligible for a loan modification. I got further behind while they continuously changed the home preservation agent assigned to my case. I was never advised to make loan payments during these extended negotiations. I got approved twice by “Keep Your Home California” and Wells Fargo refused to accept their offer of payment on my behalf.

Wells Fargo home equity: Where do I begin. So much fraud and cover up. Everyone we turned to they lied. Gave false financial information so we could not get. This was their way of stopping and keeping hidden what they did to a Senior citizen. Most disturbing when two of their employees high fived and celebrated the loss of my home while some nut job ran and you lost. It was so sickening. I sat on a park bench and sob. They told Senator Booker 2 men went over reason for not getting modification. These animals never uttered one word. I get a letter only one man present and he went over reason for denial. This never happened. THEY HIGH FIVED THEMSELVES. CELEBRATED THE LOSS OF MY HOME.

I have called Wells Fargo today after mailing my mortgage payment on August 30. Two weeks later it still was not posted. I spoke with the representative today Tabitha who recorded the conversation and they said that when it goes to the post office the post office is supposed to scan the code on the envelope. If they don’t scan it in the mortgage company has no verification that you sent the payment even though they enclose a self-addressed envelope for you to send your payment. Made no sense. She told me that she spoke with her supervisor and the supervisor said to contact the post office to make sure that they were scanning the envelope. How was it possible that I can do that when I don’t mail the mortgage payment right from the post office.

I have two loans, one my home and a rental which originated with World Savings, then was sold to Wachovia, then Wells Fargo. I was making payments (on time) to Wachovia when Wells Fargo said the payments were not found and I was going into foreclosure. I made up the payments but WF reported on my credit so it will show late payments for years plus the mortgages are duplicated on my credit report. I have contacted the credit bureaus but they say Wells Fargo has to fix it.

My 2nd home loan of several yrs was bought by Wells Fargo. Each yr I would get notice from Wells that they didn't get proof of insurance & adding. I contacted my insurance & they were listed. Faxed to them & sent copy. Still notice adding to loan, finally many phone calls, faxing in & mailing several times able to get notices stopped & confirm they have the proof. This went on for yrs - each yr I would fax, mail & attach to payment coupon, plus insurance sending and I still got notice of no proof. Just got used to them being ignorant.

I was told from Wells Fargo I could skip payments due to disaster relief from hurricane Harvey. So 3 months went by then 4 then they tell me that I will need a inspector to be qualified for trial period, so now I'm 5 months behind and they are forcing me into signing a 30 year mortgage. (I only have 12 years to pay off) So I had to refinance thru my credit union. Luckily I had equity and they refinanced it after I told them my situation with Wells Fargo. So if anybody wants to come together to make them pay for our STRESS, ANGUISH, and TIME to sue them let's get a team going with a lawyer to make them pay!!! $$$. They're conniving and fraudulent. Contact me if you are in one already or if you would like to join in to get something going. I think we have a huge case for misleading us customers wrong info, they should be in the news or in the media for what they did. I'm in Houston Texas.

My home was damaged by hurricane Harvey back in September of 2017. My insurance company said the damage was below my deductible (yeah right). Wells Fargo told me I could hold off paying 3 months worth of payment to help fix my house and they would put it at the end of the contract. They Lied!!! I called them to find out why they have not done what they said and they told me I need to pay $2,300.00 now or they are going to foreclose on my home. They are liars, criminals and all around crappy people. They are not willing to help do what was promised to me. They are trying to get me to fill out some paperwork to trap me in another contract.

I have been a customer of Wells Fargo bank for about 6 years. I have an equity line of credit. I have never been late or missed one payment for the entire period. They had permission to take out the payment plus an additional $150.00 each month. The total amount deducted was approximately $425.00. On April 04, 2018 they took out $1026.29 from my checking account. I immediately called their 800 number and was told that they had no idea as to why this happened. They told me that they will research it and I should have an answer in 2 to 3 days. I told them that was not acceptable and demanded that I be contacted within 24 hours. The Wells Fargo representative told me that it this issue would be immediately placed on the top of the researcher's priority list.

My mortgage loan was sold to Wells Fargo. I NEVER voluntarily do business with a fraudulent company. I have been diligent in keeping a record of every communication and payment. Generally certified mail and to today the extra time and effort has paid off. I get a letter putting my home into foreclosure IN SPITE of my clear track record of on time payments. Due to an "error" for which they are now very sorry they had not applied my funds correctly.

Wells Fargo has no business being in the mortgage business! They are horrible!!! Cannot wait to get out of this loan. Sold to WF from another company. Just the worse! Incompetent people and company! Not on the upfront or even honest for that matter. Lord help us!

My experience with Wells Fargo has been an absolute nightmare. I applied for disaster relief in September 2017, right after Hurricane Harvey, and was told no problem--we had 90 days of disaster relief. I told my renter he didn't have to pay me during that time either. After the 90 days were up, WF called me up and told me I owed them the full $3500 that had been building up over the last 90 days of "relief." What a joke! So WF's "relief" basically consists of just not reporting you to the credit bureau while you are recovering from a disaster. Not only have they screwed me over now, they've put me in the difficult position of now going back and telling my renter, "never mind, I need that money from you after all."

I have an auto loan with Wells Fargo, so decided to apply for mortgage. I am seven days from my deadline for secured financing and they are still asking for the same information provided multiple times. I've uploaded over 80 documents and yet they continue to ask for previously submitted items. This home purchase will POSSIBLY be my 9th closing (not counting multiple re-fi's) and I have NEVER had such a miserable experience. The seller has the option to pull out 7 days from today. They will certainly do just that, as there are multiple buyers at higher price lined up behind me. If that occurs... complaining to a site like this will be the least of my actions. NEVER AGAIN with Wells Fargo.

I had foreign gifts from my mother and sister to help with the downpayment. I mentioned this to Wells even before the process started and they mentioned it would be fine. The first 3 weeks of the 30 day escrow closing period went by without a hitch, they did not ask for anything. Suddenly the last week of escrow Wells started requesting bank statements from foreign accounts. I provided them with 1 day turnaround knowing we are getting close to the close date. Then they asked for more statements and clarifications after a few days. Had to file for extension for a week and they could not make the deadline even then with their late document requests. I was afraid the seller would back out any time and I would lose my 3% deposit (~$22,000).

Wells Fargo caused us to lose 17,500 downpayment. After being pre approved loyal Wells Fargo customers for decades, with plenty of funds in multiple accounts, they requested financial documents continually. They made 8 requests for the SAME documents and we provided them each time. They would wait till 3 PM to ask for ONE MORE document, a clear delay tactic. All their actions continued with promises of funding the loan till the last day of our loan contingency and we lost our contract. DO NOT USE Wells Fargo.

Hurricane Irma relief program was a lie. They said that payments would be "postponed for 90" day (three payment) "without consequences". No delinquencies or negative credit reports. That was a huge help considering that I needed a new roof after the hurricane and my homeowner's insurance dropped me just days after the event and denied the roof damage claim. Once the 90 days passed I went in to make my regular payment but was told that my mortgage was in default and I was offered to either pay the entire delinquency or be put into an assistance program. That is the same place they send you when you are facing foreclosure. That is also the time that you get a delinquency report on your credit. The whole time I could have paid my mortgage but they told me not to.

I requested pre-approval for a $400,000 new construction home with 20% down. All along the mortgage process I kept telling the agent that the cost of the house would go up about $10,000 due to options we were adding, but that in the end the mortgage should be 10% of the TOTAL final cost. They said no problem, as long as I get the final price to them at least 1 month prior to closing so they can adjust the paperwork. Throughout the entire process everything they asked for was provided to them well before the required date.

I was in the direct hurricane Harvey footprint. WF mortgage proactively sent me a letter offering 90-day disaster relief assistance. This letter signed by Carmen Bell, Senior Vice President, Wells Fargo Home Mortgage specifically mention that "we are providing 90 days of disaster relief for this account". The letter further mentioned that if the payments are automatically withdrawn, I should be able to cancel or suspend those payments. I was asked to contact their Disaster Relief department 800 number.

I kept being told I was approved for my loan, then would need to supply more information. On the final day before my close, I was told I would need to come up with 20,000 more dollars down. No explanation, then the next day I was told it was a mistake, a glitch in the system. Terrible experience with Wells Fargo all around.

We fought for years as they kept giving us an address for another property after we made our loan and paid for years. I sure was upset it took months to get it corrected after we paid off the house.

I live in Tampa Florida. Last year after hurricane Irma the government declared Florida a state of disaster. Wells Fargo offered a program that consisted of taking 90 break from paying my mortgage. I asked them over and over all the right questions, I thought. I sent in all the required paperwork. Talked to numerous reps in the disaster relief department. All to find out that my file has been closed and my 3 month payments that were suppose to go to the back of my loan NEVER happened! I now have to pay over $4000 to get my loan out of default.

We have been a customer of Wells Fargo Mortgage for many years. In 2016 my husband and I decided to refinance. We filled out an application online and a mortgage consultant got in touch with us. She said she was emailing us some documents to electronically sign to start paperwork on an offer. Two day later I'm getting loan paper to sign no one call to go over any documents. I was just hounded by two people to sign the documents. By my better judgement I decided not to go through with it. In 2017 we decided to try to refinance to drop our interest rate from 6.5 to what we were preapproved for 3.4. We decided to definitely go ahead and do the refinance. So then we get a call from Wells Fargo and they said that we have a lien of 3000.00 from 2007 so they can't give us the loan. I have been two days late three times in 11 years. So I think they want to keep me at a 6.5 interest rate so they can keep getting the most they can out of me.

When I paid off my home I got a lien release that was apparently worded incorrectly. The release, from Wells Fargo, states the release is from "Attorney in Fact for Commercial Federal Mortgage Corporation" when the release should have been from Wells Fargo according to the title attorney. Repeated attempts to get this remedies have resulted in nothing. Now I can't sell my house or really do much of anything with it because I can't get a documentation error fixed and can't get Wells Fargo to respond. I guess now I will have to hire a lawyer and file a suit in order to be able to sell my home.

After Hurricane Irma we were offered the 3 month relief program and told our payments would be added to the end of our loan. That sounded great since I had lost 2 days of work and been without power for over a week and lost ALL the food in my frig and freezer. Not to mention we had severe damage to our home. So with that weight off our shoulders we make our claim to insurance and received our insurance check only to have WF keep the check and put us on their supervised program, where they disperse our money in little amounts at a time. As they see fit. We have $32,000.00 in damage to our home and these people want to supervise how we spend this money.

Overcharged us on interest rates from 2007 until 2016. Had a flexible interest rate and when rates lowered they continued charging at the higher rate until they sold our loan to Mr. Cooper. I wish they could have been fairer to us and wait till we almost lost the house.

This bank sucks for home loans. We lost our home of 12 years. Broke my heart, got no help, nothing but attitude, my attorney said to forward whatever we could to them because we were behind. They ended up screwing us. I was amazed at the attitude I got from people on the phone.

My sister was diagnosed with terminal cancer 2 years after buying a home. They contacted WF for a reduction. WF told them they couldn't help until they were in default and then (after mountains of faxed paperwork that they lost) WF said they could stop paying the mortgage or pay $25 per month for 6 months and pile up 25,000 in debt and hopefully in 6 months things "would be better" and they could catch up. Seriously?!? In 6 months my sister could be dead but definitely not better! I will NEVER bank with Wells Fargo. Even the charity grant that they were given said they will pay mortgage or utilities for almost any company EXCEPT Wells Fargo because they won't work with the charity and accept payments from charity or anyone besides the homeowner. Disgraceful!!! I don't know how these people sleep at night.

Wells Fargo added an Escrow account to my mortgage that I have had for 11 years. I have contacted Wells Fargo 7 times trying to remove my Escrow account. Each time I call they inform me it's being sent to the executives and should be taken care of. Well 2 months later and I am still trying to remove it. Each time I call they promise to call me back the next day. I never get a callback. Well, yesterday I spoke with Wells Fargo again, and yes they promised me a callback the next day. They actually called me back this time, but I was unable to answer my phone due to I was at work. I did return their call within 45 min. Of course I receive their voice mail. This was around 2:30 pm. I fully expected Wells Fargo to return my call.

We had our first Mortgage (1/2001) with Washington Mutual and also carried a Life Insurance policy on the loan, in 11/2005 my Husband suddenly became ill and at the time was diagnosed with a cancerous tumor in his brain and after his passing in 4/2006 I contacted Washington Mutual and they advised that there was no such policy, alright I requested a repayment plan for which there was an agreement? I called to make a payment. They advised that my defaulted mortgage was purchased by Washington Mutual and I needed to get in touch with them at which time I called them and was advised "they could not speak with regards to the mortgage because I didn't have a power of attorney" at which time I was perplexed and asked what do I need that for and they advised that I needed to prove myself to be his heir! Alright I'll do that and how do I accomplish that?

DON'T EVER DEAL WITH WELLS FARGO! OMG they sent me two escrow refund checks last year and I refused one because I did not want my house pymt to go UP and they can't find any record of that! And so my pymt is going UP! They are IDIOTIC MORONS AT BEST! BAD REPUTATION!!!

With Hurricane Irma...Wells Fargo called about help with mortgage since we lived in a FEMA declared disaster!!! I was told by their rep Patricia that Wells Fargo wanted to help and that for the months of Oct, Nov, and Dec...my payment would be deferred to the end of our contract!!! On Jan 1st we go back to paying our regular mortgage... Happy Holidays. I cried as it would help us out since insurance money was not enough to fix our roof and small things that needed to get repaired. We could fix our home!!

I received terrible experience doing business with this bank. First, they are extremely slow. Every single piece of info takes weeks to process on the part of the underwriter. I spent two months collecting papers for them and was approved for a loan. I found a house and put a bid, but they changed their mind and told me that I cannot use the money I was saving for 5 years for the downpayment because the source of these funds cannot be verified. I submitted statements for 3 years, but they told me that my savings go too much back in time. I was saving for 5 years. They told me that I was supposed to save the whole downpayment in one year to be countable. How is it possible? It does not make sense. I had to cancel a deal.

We recently sold our home. The couple buying our home used Wells Fargo as their lender. We signed all the paperwork first thing in the morning. The contract said the loan would be funded by 5:00 p.m. Wells Fargo neglected to transfer the money. This normally wouldn't be a huge problem, but the following day was the first day of a three day holiday weekend. Since we had already vacated the house with the expectation that the buyers would move in we were unable to close on our loan until Monday. This left us basically homeless until three days later. We had three days additional moving expenses totaling $600. Wells Fargo admitted that they failed to transfer the money but refused to reimburse our additional costs. Be aware that Wells Fargo does not take responsibility for their mistakes. There are plenty of reputable banks out there. Choose one that truly cares about their customers.

We attempted to pay off our mortgage balance today at a local branch today. Our first shock was being told they cannot accept payoffs at the branch offices, payment MUST be sent overnight or through wire transfer to a department in Iowa (at our added expense) AND we must give them a request for payoff to process in 4 business days. Even the branch managers were shocked to hear this information over the phone from their Iowa offices. They both tried to reason with the person on the phone (and his manager) but we ended up walking out with nothing more than apologies.

I obtained my mortgage with a local lender. The lender sold my mortgage to Wells Fargo. I had issues during refinancing and have been fighting WFHM since 2016. I have requested information and am repeatedly told that I would need a subpoena to get that information released. I am asking for information about my own mortgage, and they won't share it with me. They treat veterans like garbage. They have a history of fraud and are rewarded for lying to you. I would refinance to get away from them except my mortgage could be sold again. The consumer should have the right to reject the selling of their mortgage to shady corporations. WFHM just agreed to pay $50 million for their unlawful business practices. They won't address the bigger issues until they get caught.

I got behind in my mortgage and Wells Fargo was starting foreclosure. I called to make arrangements to get back on track. I was told so many different stories of how much I owed. I contacted their home preservation dept (it's a joke). Prior to contacting them I was told that they would do a reinstatement and I had to come up with the money by 10/25. I called to see where to send it and was told that I owed a $1000.00. So I was able to get that and when I called again I was told that it went up to $5300.00 due to document fees of 1100.00. But I found this out the day of the 25th. I asked if I could pay the 1100.00 on the 26th. They said no. I sent the check anyways and when I called to see if they cashed the check they told me no. That they were sending it back due to it wasn't the right amount. Soooo. Home preservation came in and said I was approved for the repayment plan.

My father is 78 years old, he has been paying $511.00 in mortgage payments to Wells Fargo since 1987. The loan will not be paid off until sometime after 2025. My issue is the house he purchased cost only $39,000. It's a two bedroom ranch with a one car garage, no basement. I've calculated that he has paid or will pay over $183,960. Unbelievable right! My dad is an elderly proud man with very little education; and for these reasons I feel he is being taken advantage of. We have talk to someone at Wells Fargo who stated that they would do a mortgage audit. Please help me get some true results for him. There is no way he should be paying over $183,960 for a $39,000 house. He has never been late on a payment, the mortgage payments have been coming out of his account like clockwork, he has not taken out a 2nd mortgage loan on the house. Please advise us of what to do next.

I have opened, signed all paperwork related to home equity application in Aug 2017. We have done signing and sign and docs were notarized at local branch. After two months, I tried to access account online but I could not find my new account so I thought it is just online issue. After few days, I spoke to mortgage officer who put all application and help facilitate application process. He told me after few days that bank has made mistake and after signing papers were supposed to go some processing center but it went to different processing center so nothing could be done, other than you need to restart application process again. So my question is, if bank dept or employee has made mistake why I need to again start process again. Process is complicated and consumes lots of your time and energy. I want to know, if there any email address where I can sent complaint.

We have been Wells Fargo customers for over 12 years. We currently have a VA mortgage loan through Wells Fargo, and every year they tell us that they are short on funds as the homeowners insurance has gone up or our taxes have gone up. Some logic to that. My wife and I are both 70 + years old. Our income is almost entirely from Social Security. Having mortgage payments going up every year is difficult, but this year, going into 2018, that increase given by Wells Fargo is an immediate $309 dollars plus an increase to our mortgage payment every month of 42 dollars a month. This is a lot of money, that we simply do not have and while I have been in touch with Wells Fargo on this issue, they insist that their figures are correct.

This week I visited my local branch of Wells-Fargo to make a substantial payment on the principal of my home mortgage. I had received a check from a major US insurance company that I was going to cash to facilitate this payment. I desired to make the payment and receive a little over $2,000 in proceeds from the check that was over the amount I wanted to pay on my mortgage. They refused to cash the check because I do not have a checking account or a savings account with Wells-Fargo, only my mortgage account. When I questioned "Why?", a manager who obviously was nearby that I had not noticed, came rushing over to explain that Wells-Fargo rules do not permit cashing a check in this case that was over the amount I wished to pay on my mortgage even though the amount I wanted to pay the bank was substantially more than the amount I would receive back.

We have owned our home for 23 years in Colorado Springs, CO. We were in a loan modification and had completed all paperwork necessary for a modification. We had several deaths in our immediate family, Loss of Business, A Son with Medical issues related to seizures along with additional financial concerns. We were sent correspondence concerning our loan modification. Over 6 letters but 2 that stated there would be the official decision made by 11/13 and then another said 12/05. But, we would receive an answer as it was in the pipeline and was being fully researched for any options we might have available including selling our home or placing the arrears to the back of my loan. Then on November 16 2017 we received a FedEx Letter from Premiere Asset Services Group A Division of WF.

This was the worst experience I had ever been through! Please I want to warn people to please not go through Wells Fargo for any business. They are unethical and go back on their statements. I was refinancing a mortgage loan for 340,000. My house appraised for 640,000. I have a single family home located on a 4.75 ac lot. I went through city planning and got the .75 ac lot to be able to subdivide in the future. The process is not completed and was not going to be completed through me. Just wanted to have that option before city changed zoning.

I tried for months to get a loan modification or any kind of help. They (Wells Fargo) put me off never returned calls. If I did get in touch with someone that person would tell me that my account had been sent to a different Wells Fargo rep. I looked everywhere. Online I tried to get the V.A. to help. I honestly could not get anyone to help me. So eventually I lost my house and wells Fargo could care less. I did have a company call me and tell me that I had legit reasons to sue Wells Fargo... but I had to come up with some ungodly amount of money to get the ball rolling... I told the other company that if I had that much money sitting around I would not have lost my house...

For 5 months Wells Fargo took my mortgage payment and NEVER applied it to my account! I would have never known if I wasn't attempting to get a new vehicle and from credit union did a credit check for the loan I was requesting and told me. WTF? That was a few years ago, still to this day I have nothing but problems with them.

Our current mortgage is with Wells Fargo and apart from applying an impound check incorrectly, their accuracy and service has been excellent. When you call customer service, you get a live person who can be relied upon to address your concerns appropriately and cheerfully. I rated "value" and "options" as neutral because we were only interested in a 30 yr fixed, and I can't remember what they charged us in points. No complaints from us but, and it's a big but, Wells Fargo is getting some really bad press resulting from all their lying and cheating employees so the jury is out if I would consider them again in the future.

My mortgage is six years along with Wells. Throughout that entire time, I have enjoyed using their awesome website to monitor my balance, track my escrow funds, etc. I can easily make electronic payments, and even designate additional principal or escrow with my payment.