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Veterans United Home Loans Reviews

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About Veterans United Home Loans

Veterans United Home Loans (NMLS #1907) is a mortgage lender headquartered in Columbia, Missouri. It specializes in U.S. Department of Veterans Affairs (VA) loans for home purchases and refinances. Veterans United services loans in all 50 states and offers online support for customers who don’t live near a physical branch.

Visit www.veteransunited.com
Pros
  • Specializes in VA loan programs
  • Purchase and refinance options
  • Available nationwide
Cons
  • Only has 24 branches across 17 states
  • Website is difficult to navigate

Veterans United Home Loans Reviews

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    Page 5 Reviews 435 - 635
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    Punctuality & SpeedStaff

    Reviewed Nov. 22, 2025

    Amazing experience. Travis, Jenny and the team helped me throughout the process and communicated clearly. I never thought I would ever own a home but it's a reality now. I can't wait to work with Veterans United again in the future.

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    StaffLoan Process

    Reviewed Nov. 22, 2025

    They were able to turn a dream of owning a home into a reality. My whole team were nothing but helpful, courteous, and professional. My loan officer was incredibly helpful throughout the whole process and stayed engaged. My assigned real estate agent went above and beyond to make sure we found a home we truly like. My assigned concierge provided useful, relevant information. They were moving parts working together as one from start to finish.

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    StaffLoan Process

    Reviewed Nov. 22, 2025

    Would 100% recommend VU to fellow veterans looking to secure a home loan. My Loan Officer Sydney worked closely with me every step of the way, and ensured that when conditions changed or difficulties were encountered that multiple solutions were still on the table to tackle any and all obstacles.

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    Staff

    Reviewed Nov. 21, 2025

    This is my second time using Veteran’s United and each time they have provided the utmost quality service. They are very professional and efficient and make the home buying process as stress free as possible. Thank you for all that you do!

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    StaffLoan Process

    Reviewed Nov. 21, 2025

    Kyle and Dene were the best loan officers to work with. There was never any confusion about what was expected, and they were always friendly and professional every step of the way! You can’t go wrong with VU!

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    Punctuality & SpeedStaff

    Reviewed Nov. 21, 2025

    Veterans United was absolutely amazing during our home buying process. Kris ** and Meghan **, along with everyone on their team made a complicated process unbelievably quick and simple. These guys will 100% be there for you and help to guide you through out the entire process of buying your home. 10/10 would recommend! Thank you guys for everything!

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    Staff

    Reviewed Nov. 21, 2025

    The whole process with Veterans United was fantastic! This was my second home buying experience and from start to finish, very organized and stress-free compared to last time! 100%, I will be recommending Veterans United and Kyle + team!

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 21, 2025

    My loan officer Dustin was exceptional. I am very happy and would gladly recommend Veterans United. He exceeded my expectations in getting my home closed in the short time I needed. They were very competitive and provided solid advice. Thank you very much.

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    CoveragePunctuality & SpeedStaffTransparency

    Reviewed Nov. 21, 2025

    Tim ** and Levi ** are a great team. Tim has always been highly reliable, responsive and professional throughout my entire homebuying process. Levi took the time to explain the underwriting process to me, I felt confident and secure- even when faced with some uncertainties along the way. They were both highly synchronized and never missed a step. I received weekly updates, and later daily updates with checklists right up until closing day. It's truly amazing how they were able to turn my experience into such a smooth process when it came to the lending side, considering how stressful homebuying is. All of their efforts made such a big difference for me and my family, I couldn't be in better hands. Strongly recommend for all veterans to go through VU and ask for these two!

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    Staff

    Reviewed Nov. 20, 2025

    The team that was tasked with helping me purchase my home was efficient. I wasn't able to be there in person for the majority of the home buying process, but their work allowed the whole process to go as smooth as possible!

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    StaffLoan Process

    Reviewed Nov. 19, 2025

    My wife and I just recently bought a home using Veterans United and our experience was outstanding. Our loan team was excellent and on point. The process was as painless as possible and we were helped through every step. We would definitely suggest Veterans United.

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    Customer ServiceStaff

    Reviewed Nov. 19, 2025

    Josh and his team are the absolute most outstanding group of people. This is my 6th mortgage and Josh is always my first call. He has the most positive and can do attitude of any professional I have ever worked with. I recommend him to my family and friends because nobody else can possibly put the same level of time, energy and effort into making a mortgage process go smoothly. I’m very happy once again with my mortgage process and look forward to the next one.

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    Staff

    Reviewed Nov. 19, 2025

    Second time buying a home and this was the easiest process ever. Loved how this team worked to get me in my new home. I have not a single complaint. Everybody I spoke with was amazing and made this an enjoyable experience.

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    Loan Process

    Reviewed Nov. 18, 2025

    This was by far, the simplest transaction to complete!! Greatly appreciated the process and inquiries from Mrs. Holly ** and Daniel **. During this 2025 Government Shutdown, I expected to provide/sign multiple documents and then be to be disapproved afterwards. I will make sure to keep faith in the Most High and the Loan team, moving forward. Thank you Veterans United Loan Team! 🙏🏽 🙌🏽 👏🏽

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    Loan Process

    Reviewed Nov. 16, 2025

    Veterans United is an overall awesome and convenient way for US veterans to get a home loan and get into a house of Our Own. From hurting the loan process to moving in to getting everything settled Home Security and moving companies. They do it all.

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    Staff

    Reviewed Nov. 16, 2025

    My wife was blown away at the ease of this process. Bobby ** and his team made it painless. He will be our go to guy from this point forward or as long as he will have us. We had an amazing experience with everyone that was on his team.

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    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Nov. 15, 2025

    Jason ** and Ashley ** were great to work with! They were very attentive and patient with my questions and always answered quickly, which meant a lot to my wife and I because home buying is pretty stressful. Jason also locked us into a lower interest rate just before an increase. And their site has a monitor for rate drops. VU’s site makes uploading your documents painless and the portal lets you know when they’ve been processed. The “To Do” list also made it easy to grasp what needed to be done to get our loan approved quickly. I can’t think of a way to make that process easier.

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    Customer ServicePriceStaffLoan ProcessRates

    Reviewed Nov. 15, 2025

    1st - This company has nothing to do with veterans. Veterans get no benefit. It’s just a cute name. (…Of course they mention this in the small print.) 2nd - I’m a pilot and I commute to work, like more than half of us do. They could not be made to understand. They spent a month asking really ‘unintelligent questions’ over and over. They actually sent a letter to my company asking if it was OK that I lived in a different state. They would drop question bombs on me on Friday, and I’d respond and get the “I’m out of the office until Monday” message. In the end, they still chose not understand.

    And finally…they do not know how to work with the VA. I am fully qualified, and this would have been my second VA mortgage, but they did not present the loan request to the VA correctly. And when it went to a conventional loan, they tried to charge me $30,000 to lock in the ‘already agreed-upon’ interest rate… Oh, and they raised the APR. I worked with Veterans United for 2 months to the day before firing them. Get your Mortgage from somewhere else. I did and got a VA loan approved in 2 1/2 weeks.

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    StaffEase of UseLoan Process

    Reviewed Nov. 15, 2025

    Amazing! We were anxious going into the home buying experience but from the concierge, to the loan officers it all went so smoothly. Love the user friendly app that is used for uploading docs and getting your to-dos done, makes things so simple and easy. Couldn’t say enough great things about VU, and the efficiency and hard work each person showed. Josie, Jake and Lacey - thank you for your support, encouragement, and guidance every step of the way!

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    Customer ServiceStaff

    Reviewed Nov. 15, 2025

    Working with Veterans United was an incredible experience from start to finish. As a Veteran, finding a team that truly understands your needs can be difficult—but Veterans United went above and beyond. They walked with us through every step of buying our home, making the entire process smooth, stress-free, and genuinely enjoyable. Kelsey ** and her entire team were absolutely outstanding. Their communication, professionalism, and dedication were unmatched. They took the time to answer every question, explain each step clearly, and ensure we felt confident throughout the journey. It was clear they truly care about helping Veterans find the perfect home—not just a house, but a place to build a future. Thanks to Veterans United and Kelsey’s team, we are now proud homeowners. I couldn’t recommend them more highly to any Veteran or military family looking for a lender they can trust. They exceeded every expectation.

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    StaffLoan Process

    Reviewed Nov. 12, 2025

    From start to finish, Veterans United provided me with a great team that helped me get into the home of my dreams. From my loan officer to the credit repair team. All of their services provided me peace of mind moving in, and I couldn't be happier with my experience.

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    PriceStaffRates

    Reviewed Nov. 11, 2025

    The team at Veterans United were incredibly helpful throughout the entire process. They informed us of tons of options, had well knowledgeable staff, and did their very best to get us a great rate and price on our first home. VU made purchasing our first home a breeze. Very glad to have worked with you all on this experience.

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    Staff

    Reviewed Nov. 10, 2025

    I applied to many different platforms for home buying opportunities, VU not only reached out first but walked me through the home buying process assuring me I didn't have to use them but they wanted to see me taken care of. That alone was enough to earn my business but after the way we were treated, it was enough to earn my loyalty. The people attached to my case were professional and made themselves consistently available for even the simplest of questions. I'll never buy a home without their help hands down.

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    Reviewed Nov. 9, 2025

    The only suggestion I have is that the buyer and the lender go over the closing disclosure before the closing. Especially if it is a first time home buyer! Other than that it was a great experience! Thank You! Veterans United.

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    StaffLoan Process

    Reviewed Nov. 7, 2025

    Excellent service. Extremely pleased with the results. From the home search, to the loan process and all the way to closing, my team was attentive and responsive to all my needs. My wife and I are now new and satisfied homeowners. I recommend this service very highly.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Nov. 7, 2025

    I don't even know how to begin telling everyone how amazing Veterans United has been while buying my little farmhouse. There is a team of people in your corner throughout the entire process that I believe look out for your best interest. If I ever had a question or ever needed anything at all, they would quickly respond and assist in whatever situation. So I gotta give a shout out to Cole, Bianca and the main man Jeffrey **! I would definitely recommend reaching out to Veterans United (Jeffrey **) if you are thinking of buying a home. Thank you all for the very pleasant home-buying experience you provided!!

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    Staff

    Reviewed Nov. 6, 2025

    Charles ** and his team with Veterans United Home Loans did a wonderful job helping my family get into a home. They were patient and respectful and always answered any questions. I would highly recommend Charles to any home buyers because you won't be disappointed with their level of service.

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    Staff

    Reviewed Nov. 6, 2025

    Very helpful. Very easy. I didn't think I was close to buying a house. Veterans United showed me the path to home ownership in February. Just this last month I refinanced for a percent and a half lower! All in a total of 10 months!

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    StaffLoan Process

    Reviewed Nov. 5, 2025

    Veterans United is truly an amazing company. They take such good care of their clients from the beginning of the home loan process and through refinance. I appreciated their patience and kindness through every phase of the process. They treat you like family and I would definitely recommend them to my other veteran friends.

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    Staff

    Reviewed Nov. 5, 2025

    Veterans United makes it easy to understand where you stand in the process. They provide a clear to-do list that shows exactly what needs to be done and what's already completed which is incredibly helpful.

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    Customer ServiceStaffLoan Process

    Reviewed Nov. 5, 2025

    My wife and I couldn’t be happier with our experience working with Veterans United. From the very beginning, the entire homebuying process was made simple, smooth, and completely stress-free. Buying a home can be overwhelming, but Veterans United took all the uncertainty and confusion out of the equation. Every step was clearly explained, and we always felt informed and supported.

    Our loan officer, Jeremy **, was absolutely outstanding. He was professional, knowledgeable, and genuinely cared about helping us achieve our goal of homeownership. Jeremy took the time to answer every question we had, no matter how small, and he made sure we understood exactly what to expect at each stage. His communication was top-notch, and he went above and beyond to make sure everything stayed on track.

    Veterans United’s team worked together seamlessly — from the application and preapproval process to closing day, everything ran like clockwork. Their online portal made it easy to upload documents, track progress, and stay connected. We truly felt like Veterans United had our best interests at heart the entire time. We’re extremely grateful for their dedication and care, and we would recommend Veterans United, and especially Jeremy **, to any veteran or family looking to buy a home.

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    StaffLoan Process

    Reviewed Nov. 5, 2025

    Our journey with the Veterans United Team, led by Scott and the first representative I spoke with, whose name I regrettably can't recall, was a game-changer. Her initial guidance set a positive tone for the entire process, and together with Scott, they demonstrated that outstanding loan officers and agents are not a myth.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 5, 2025

    I would recommend this loan company to people that care about you. I’ve been a homeowner previously of two different homes and never have I ever had a closing process as fast as this one was. I mean all the agents were diligent with us, both my wife and I and they got the job done. I would definitely recommend this company to anyone that’s in the market of looking to buy a home or anything of that nature. Everything went smoothly from beginning to the end. We just moved in today and I’m pretty much beat, so I’m not gonna say too much more.

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    StaffLoan Process

    Reviewed Nov. 4, 2025

    Excellent company to work with for my original VA loan and most recently my refinancing. They made everything seamless and easy! I would definitely use this company again and highly recommend it to any veteran.

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    StaffLoan ProcessCommunication

    Reviewed Nov. 4, 2025

    Hands down the best home loan business I've worked with! Eric and his team at VU were so helpful and made sure I was getting the best deals on my home. His team kept me in the loop throughout the process and answered questions I had in a timely manner. Couldn't have asked for a better experience when buying my first couple homes!

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    Price

    Reviewed Nov. 3, 2025

    Scott **, Curtis ** and Allie ** at Veterans United were great in all that they did in the short period of time that I was on R/R from the Middle East. From the initial closing cost to the final closing with my POA involve while I was back in Theater. All mentioned involved made this happen with the least amount of stress.

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    StaffLoan Process

    Reviewed Nov. 3, 2025

    I want to give a huge shout-out to our mortgage lending team at Veterans United — Drew, Nate, and Megan. I have never worked with a team so in tune, organized, and on top of their game. Every step of the way, each brought their own expertise and provided service that was second to none. I HIGHLY recommend this outstanding team at Veterans United to anyone looking for a smooth, professional, and stress-free home loan experience.

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    Punctuality & SpeedStaff

    Reviewed Nov. 2, 2025

    Veterans United made our first time buying a home such a great experience! Karol and her team are so hands on and caring for their clients, fast responses and always there to help! I would recommend them to anyone and so happy they helped us through this big milestone for my husband and I. Hands down the best!!

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    StaffLoan Process

    Reviewed Nov. 2, 2025

    If you need a VA loan or need to refinance your current mortgage. Reach out to Veterans United. Charles was Great to work with and he understood my needs and helped me achieve my goals. It was a pleasure working with him and his team.

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    StaffBillingTransparency

    Reviewed Nov. 1, 2025

    These guys have nothing but short of amazing! They didn’t even have to keep me in the loop of any updates to the market and by them doing so I managed to save even more on my monthly payment! Great team to have support from!

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    StaffLoan Process

    Reviewed Oct. 31, 2025

    I’ve never seen a company, let alone a Mortgage lender go to such great lengths to make our home purchase happen. They did way more than just provide a loan. They were extremely responsive and involved with every step. They were thoughtful and it felt personal from day one to closing. I won't ever use another lender.

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    StaffLoan Process

    Reviewed Oct. 30, 2025

    Thank you to the entire team that help me get my first home. Vlad- agent, Tim ** loan officer and Sarah. Cedric and Tyler and Zack. Thank you, Thank you. No one shouldn't go through anyone else.. Just Veterans United.

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    Customer ServiceStaffLoan Process

    Reviewed Oct. 30, 2025

    God Sent This Loan Team My Way. I truly believe God placed this team in my life for a reason. From day one, they showed patience, kindness, and faith even when things got hard. They didn’t just help me with a loan; they helped me hold onto my faith when doubt tried to creep in. Every step of the process, they guided me with care and understanding, like angels on assignment. When I got that final call saying “your loan is funded,” I couldn’t hold back the tears. It wasn’t just a loan being approved. It was a prayer being answered. This home means everything to me and my kids, and I’ll forever be grateful for the people God used to make it happen. 🙏🏡💙

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    Staff

    Reviewed Oct. 30, 2025

    Had a great experience, the team worked well with getting everything done in a timely manner and explained everything every step of the way. Recommend them 100% for anyone who wants to refinance for any reason.

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    Customer ServiceCoveragePunctuality & SpeedStaffLoan Process

    Reviewed Oct. 29, 2025

    The team did an amazing job preparing my packet for closure. They stayed on top of what I needed for the underwriting. They contacted me through multiple platforms to ensure a timely response. My loan process was completed in 45 days. They responded promptly through phone, text, or email. I would recommend this team to anyone trying to get a VA home loan.

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    Customer ServiceLoan ProcessRatesCommunicationTimeliness

    Reviewed Oct. 28, 2025

    Highly recommend if you're looking for a new home loan or refinancing your current mortgage. They will get you the best rates available. They are very client oriented, easy to work with and they always kept me updated thru the whole mortgage process. If I had a question I could call, text or email them and always got an immediate response or within minutes.

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    Staff

    Reviewed Oct. 26, 2025

    Scott, Santrice, and Jeffery were instrumental in helping us find our dream home, which turned out to be quite a challenging task. Their unwavering commitment and determination truly stood out throughout the entire process. We greatly appreciate their caring approach and their willingness to go the extra mile to make sure we found the ideal property to make our own. Thank you so much. You get 1,000 stars.

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    Punctuality & Speed

    Reviewed Oct. 24, 2025

    Veterans United is a great company. They were easy to work with. The process was pretty easy and I ended up closing early on my house. I would definitely recommend this company for all Veterans and enlisted.

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    Customer ServiceStaff

    Reviewed Oct. 23, 2025

    Greg and Britney at Veterans United were amazing! They both explained the entire process in detail, extremely responsive, fantastic customer service and really made us feel valued! My wife and I used VU for our forever home and these two individuals were top notch! Thank you for your patience, attention, availability and the great information shared throughout our process! Definitely recommend Veterans United to friends, family and other servicemen and women like ourselves!

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    Staff

    Reviewed Oct. 22, 2025

    The entire team was helpful through a long and drawn out home buying process, I took numerous months to find what I wanted and the team made sure I was informed and answered any questions on anything I may have been confused or misinformed about.

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    Reviewed Oct. 20, 2025

    As always, great experience. Jason and team were truly wonderful to work with and made the experience extremely pleasant. They even sent a custom gift box with items that my family and I actually loved!

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    CoveragePriceStaffLoan Process

    Reviewed Oct. 20, 2025

    The entire experience was fantastic. I was assigned a team that was available 24/7 to answer questions, support the agents, support title company requests, home inspections, insurance, and moving utilities. A lot goes into this process, and unless you have a team that executes these with efficiency, then you will be holding the bag and stressed out. Buying a home is a BIG deal; it's the most expensive purchase of your lifetime, and if that goes sideways, well, I am sure you can imagine the mess. Big shout out to Mason and team, I highly recommend you request Mason as your Loan Officer, silky smooth! Veterans United, Veteran Approved!!

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    Customer ServicePunctuality & SpeedLoan ProcessRates

    Reviewed Oct. 19, 2025

    They are great at their job. They got me a lower rate on my home loan and made the process super easy. They didn't send all the paperwork all at once and overwhelm you. They either pick up or call you back quick.

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    Customer ServiceStaffRates

    Reviewed Oct. 19, 2025

    Josh and his team at Veterans United provided an outstanding experience during my home buying process. Their professionalism and knowledge made a process I was very stressful about, manageable and even enjoyable. I will rate them in the following areas of the process as:
    Communication - 10/10
    Expertise/Knowledge - 10/10
    Attention to Detail - 10/10
    Customer Service - 10/10

    Efficiency and timelines - 10/10

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    StaffLoan ProcessRatesTransparency

    Reviewed Oct. 18, 2025

    My experience with Veterans United was nothing short of amazing. From start to finish, their team made the entire homebuying process smooth and stress-free. My loan officer, Stephen, was exceptional, he took the time to clearly explain every detail, provided accurate loan estimates, and helped me understand all of my rate options so I could make confident decisions. His professionalism, patience, and transparency made a world of difference.

    Veterans United also connected me with a fantastic realtor, Chelsea, who went above and beyond to help me find the perfect home. She listened carefully to my preferences, followed my recommendations, and truly fought for my needs during negotiations. Her dedication and advocacy ensured that I got the best deal possible. I couldn’t have asked for a better team. Veterans United truly supports veterans every step of the way; they care, they communicate, and they deliver results. Highly recommend them to any veteran looking to buy a home!

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    Customer ServiceStaff

    Reviewed Oct. 18, 2025

    Veterans United made the entire homebuying process smooth and stress-free! The communication, guidance, and care from the team were outstanding from start to finish. I always felt supported and informed at every step. I’d absolutely recommend Veterans United to anyone looking to buy a home. They truly go above and beyond for their clients.

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    Customer ServiceStaffLoan Process

    Reviewed Oct. 16, 2025

    Ever since the first phone call Veterans United and their team they made me feel comfortable and not pressured. They were extremely knowledgeable and explained the whole process until YOU understand it! They listen to your needs and concerns and will work with you. They also have an amazing response time and they will get back to you; As a Veteran I couldn't imagine using a different loan company or team!

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffLoan ProcessRatesTransparency

    Reviewed Oct. 15, 2025

    From start to finish, Veterans United went above and beyond every expectation I had. As a veteran, I've worked with plenty of companies that say they care about service members, but Veterans United truly shows it. The entire process was smooth, transparent, and completely stress-free, even when things got complex. My loan officer and the entire team treated me like family, not just another number in the system. They took the time to explain every step, answered every question (no matter how small), and made sure I always understood what was happening. Their communication was lightning fast, texts, emails, or calls, I always got a clear, kind response. What really stood out was their deep understanding of VA loans. They knew the ins and outs better than anyone else, and it made me feel completely confident in every decision. I never felt pressured or rushed; they genuinely cared about getting me the best possible deal.

    When closing day came, I wasn't stressed, I was excited. Veterans United made that possible. They even sent small touches of appreciation that reminded me why they're so highly rated. If you're a veteran or active-duty service member thinking about buying a home, do yourself a favor: go with Veterans United. They've earned every bit of their reputation for excellence.

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    StaffLoan Process

    Reviewed Oct. 13, 2025

    The Home Buying process couldn't have been easier!! Between the Veterans United App and Home Loan Team, every step was thoughtfully calculated. Shout Out to my Loan Officer Kenny S. An absolute Dream Maker!!

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    Staff

    Reviewed Oct. 13, 2025

    Working with Veterans United was possibly the best experience in home buying I've ever had. They were very helpful, patient and friendly. I highly recommend them to all Veterans wanting to buy a home.

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    StaffLoan Process

    Reviewed Oct. 11, 2025

    Very personal and professional and continue to meet my needs in the home loan industry, None better than Veterans United. The individuals I work with are always pleasant and professional. They seek to understand my needs and provide outstanding personal service.

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    Customer ServiceStaff

    Reviewed Oct. 11, 2025

    This company has had my back for multiple purchases. I highly recommend them! Just bought my second house with them and Matt and his team made it so easy! Every twist and turn in the process, Matt or Sam would call and get it taken care of. They were professional the whole way, but still felt like a friend that had your back.

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    Staff

    Reviewed Oct. 11, 2025

    As a first time homebuyer, the team at Veterans United made the whole process run way smoother than I was expecting coming into this. They were all extremely helpful and made sure every step of the way was clearly laid out for me.

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    Staff

    Reviewed Oct. 10, 2025

    Super easy process, our team was incredibly helpful and continues to be if we have any questions. Definitely recommend. Veterans United also helps you with recommendations on improving your credit and continuously monitor for you until you're ready. :)

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    Staff

    Reviewed Oct. 9, 2025

    Tony ** and his team were top notch start to finish and we closed in 30 days. The team worked 7 days a week and were very responsive including on Sundays. All in all I highly recommend Veterans United!!

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    Customer Service

    Reviewed Oct. 9, 2025

    They made the whole first time house buying experience beyond easy. I would easily recommend them to any of my friends and family. Any questions that I had on the way, they would always get back to me with the answers ASAP.

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    Loan Process

    Reviewed Oct. 8, 2025

    The super team of Corey, Melissa and Amanda made a difference in my loan approval. They made the loan process efficient, concise and super easy. I am definitely recommending Veterans United Home Loans to my family and friends.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 8, 2025

    Our refinance experience with Veterans United was nothing short of exceptional. We had the pleasure of working with Drew **, Diana **, and Sara **, and the level of professionalism, efficiency, and teamwork they demonstrated was truly outstanding. Having a team that works so seamlessly together is priceless. From start to finish, Drew and Diana were incredibly responsive, promptly replying to every email and text, and always doing so with kindness and clarity. When an issue arose with the closing agent being unavailable the day before our scheduled closing, the team acted quickly and effectively to secure a replacement on extremely short notice. Even during the closing itself, when a question came up, Drew immediately got on the phone with us to ensure everything was clear and stress-free.

    Thanks to their dedication and coordination, our refinance was completed a full week ahead of schedule. It was truly a pleasure working with everyone on this team. We can’t speak highly enough of our experience with Veterans United and the exceptional service we received from Drew, Diana, and Sara. Anyone who has the opportunity to work with this team will be very fortunate to have them on their side.

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    Customer ServiceLoan Process

    Reviewed Oct. 8, 2025

    They work hard to get you your loan. Constantly keep in contact with you to keep you informed on what's going on with your loan. They are very nice and pleasant to work with. You can call and reach one of them at any time.

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    Punctuality & SpeedStaffTransparency

    Reviewed Oct. 8, 2025

    Veterans United is fast, friendly, and transparent. They are very informative and transparent. They have many networks and avenues to help with rising issues and does a fantastic job at communicating.

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    Customer ServiceStaffLoan Process

    Reviewed Oct. 7, 2025

    Holly and her team are absolutely amazing! Communication was always consistent and they took the time to guide me through every step of my loan approval. As a 1st time home buyer, I recommend this team every single time!!!!

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    Staff

    Reviewed Oct. 5, 2025

    Awesome staff and Awesome experience working with Veterans United. The team was patient and very helpful. Gave me great feedback. As well as gave me different options from what I was looking at. They gave me different perspectives and different scenarios to think about when I had questions.

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    Customer ServiceStaff

    Reviewed Oct. 4, 2025

    Veterans United! You guys, Rachel and the team was outstanding! Started this process weeks away from coming back to America from a year long deployment and because of you guys not only a plan but a goal I set before leaving on my deployment was accomplished and me and the family can't thank you guys enough! Hopefully it's not the last time you guys hear from me. However, you guys have my word for recommendations! Hoah!!! Go green. 💚

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    Loan Process

    Reviewed Oct. 4, 2025

    The online platform made life so much easier and kept me organized during the process. The loan team were my personal cheerleaders through the process, especially when things were stressful or didn't go as expected.

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    Staff

    Reviewed Oct. 3, 2025

    The overall experience was excellent. The team worked hard through a couple of situations along the process but was very professional and ultimately everything came together and my wife and I are very happy. Thanks.

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    Loan Process

    Reviewed Oct. 2, 2025

    The loan team and the real estate team did an awesome job. Katerina ** did a wonderful job. She went above and beyond through the entire experience. The loan team did a wonderful job also. I had a great experience working with this team of women.

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    StaffLoan ProcessTransparency

    Reviewed Oct. 1, 2025

    Timothy was transparent throughout the entire process. I heard bad things about Veterans United before, but I am not disappointed in the service I received. The team assisting my wife and I were a great example of what a loan team should be. They gave me a great impression of Veterans United.

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    PricePunctuality & SpeedStaffRates

    Reviewed Oct. 1, 2025

    They were excellent. We needed to close quickly to satisfy a motivated seller who had complicated circumstances. Julia and Michelle kept the process moving forward. We closed just three weeks after bid for 25,000 less than asking price and 37,000 less than appraisal.

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    StaffTransparency

    Reviewed Oct. 1, 2025

    The whole team was very helpful! Everyone on the team answered questions in a timely manner, always courteous, and kept us updated throughout the process! I would recommend them to anyone looking to buy a home!

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    Customer ServiceStaffLoan Process

    Reviewed Sept. 29, 2025

    I used VU for my VA loan and they made everything very easy from start to finish. I was able to do everything through the account and was able to call or text my loan officer whenever I needed to and my concierge was able to make setting up all my utilities so much easier.

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    Punctuality & SpeedStaff

    Reviewed Sept. 28, 2025

    From the very beginning they were extremely professional and helped me in every step. For a first time buyer that didn't have a single idea on home buying they took their time to explain everything in detail.

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    Customer ServiceStaffLoan Process

    Reviewed Sept. 28, 2025

    My loan team was amazing and helped me out a lot for being a first time homeowner! The recommended realtor was also great. The process was very smooth and my team was easy to contact and responded immediately!

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    Staff

    Reviewed Sept. 27, 2025

    This was the best experience I could have ever had home buying. Everybody was extremely helpful. I literally felt like I had a team that all worked in conjunction with each other and anyone person could answer any question I had. The staff was very knowledgeable and the whole process was a 10 out of 10. Would recommend it a hundred times over.

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    StaffLoan Process

    Reviewed Sept. 27, 2025

    Lance is a great human being. He was terrific and tremendously helpful. He got me such a terrific deal with my home loan. I'm a cynic but Veterans United raised my spirits high. I'm so grateful for what they did for me and helping me have a home.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 27, 2025

    From start to finish the entire team was helpful and friendly. They always responded quickly and met all of my needs to the letter. Even going so far as to help get closing done a week earlier than anticipated. By far made the home buying experience much less stressful.

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    Ease of Use

    Reviewed Sept. 26, 2025

    VU has a very streamlined and intuitive process. Despite the lack of face to face, the home buying team still has a way of establishing a trusting relationship. Would certainly recommend them to any veterans or service members.

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    Customer ServiceLoan ProcessTimeliness

    Reviewed Sept. 25, 2025

    My home buying experience with Veterans United was smooth and enjoyable. David and Melissa were top notch when it came to customer service! Anytime I had a question or concern, they always, and I mean always, had an answer within minutes! Mine was a new home build and they worked in conjunction with the builder exceptionally well all the way to closing. I highly recommend Veterans United to anyone looking to use their VA benefits for a home loan. For me it was more than just getting a mortgage, it was like I made new friends along the way!

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    Price

    Reviewed Sept. 24, 2025

    Truly exceptional Team!!! Very pleased with the entire process!! I was well informed regarding every aspect of the homebuying experience. The end result was definitely worth it!! We love the house and look forward to making memories for a lifetime!!

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    Customer ServiceStaffEase of UseLoan Process

    Reviewed Sept. 24, 2025

    Overall, our experience was AMAZING! It was a whirlwind for sure! This was my first time buying a home and Kollin and his team provided EXCELLENT customer service, communication, and ensured my husband and I were doing everything we needed to do for a smooth home buying experience. I also really liked the portal and our “to do” list. It made sure we did the things we had to prioritize, easy to use, and was clear and concise on what it was the VA loan was looking for.If you are in the market for buying a home, my husband and I HIGHLY recommend Shelby and Kollin. Not only were they able to do their job, they were also able to make you feel like family while doing it.

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    Staff

    Reviewed Sept. 24, 2025

    Consider ONLY Veterans United when buying a home. I have used them to buy 2 homes and as a veteran this is the ONLY company I would recommend! Superb service and personal touch!!! The assignment you not only an agent that personally guides you through the process easily but you are also assigned a superb underwriter who keeps all others involved in the transaction on track. This 2nd house CLOSED in 2 weeks! All because of their personal attention and professionalism! The company is exceptional because the people they employ are phenomenal!

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    Punctuality & SpeedRates

    Reviewed Sept. 24, 2025

    Nick answered all questions that we had, and took time to explain the process of buying a home for first time buyers. He also was quick and efficient with the refinancing for a better rate on the house.

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    Punctuality & SpeedStaffRatesTransparency

    Reviewed Sept. 23, 2025

    Veterans united and Irongate Realtors knocked it out of the park, I got the lowest interest rate I could from them and all I had to do was point at the house I wanted and the team did the rest of the heavy lifting, they accommodated my 3rd shift schedule and were very transparent with everything going on, virtually worry and stress free.

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    Staff

    Reviewed Sept. 23, 2025

    Everyone was so patient with me and helpful. There was never a time a question wasn't answered. I was never pressured and when I finally committed everyone took care of everything for me. I loved everyone I worked with. I never felt like just a customer but a respected and looked out for.

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    Reviewed Sept. 22, 2025

    Veterans United made the entire home-buying process smooth and stress-free. Everything was explained clearly, every step felt easy, and I always felt supported. I’d absolutely recommend them to family and friends.

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    Coverage

    Reviewed Sept. 22, 2025

    I would not recommend this mortgage company. Bad business practices causing Veterans to go in debt or bankruptcy. I would recommend finding another mortgage company. Horribly destroyed my family. Allowed their forced-placed homeowners insurance to demolish the home and will not repair. Caused debt and bankruptcy. Refuses to take responsibility for damages.

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    Verified purchase
    Customer ServiceMaintenance

    Reviewed Sept. 20, 2025

    Buying a home can be intimidating, and you all took the guesswork out of EVERYTHING. I mean truly. Every question answered. Great response time. I was blown away. You get assigned a whole team that will handle every step of the process. They break things down into to-do lists with a tailored and detailed list. They have all of the resources you’ll need locally from realtors, home inspectors, pest control companies - I mean everything.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 20, 2025

    My loan officer Denise ** and her team was a game-changer. From the pre-approval to the closing, they were proactive, communicative, and super organized. I always knew what to expect and felt supported at every step. They explained complex terms in plain language, moved fast to clear conditions, and the closing happened on schedule. I’m so pleased with the service that I’ve already told others about my experience.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 19, 2025

    Charlie ** and his whole team were great. They always got back to me quickly. They made the process about as painless as it could have been. Charlie always had a good attitude, not in a fake customer service sort of way. He genuinely seems to enjoy helping people with buying a home

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    StaffRates

    Reviewed Sept. 18, 2025

    As a new homebuyer, this was probably the easiest experience to have. I am truly blessed and lucky to have had the opportunity to work with everybody on the team. Everything I asked for was provided and far as information, and timelines. I am 5-6 hour time difference but the team made sure that was not an issue. Very personable, PROFESSIONAL and knowledgeable staff throughout. I would rate my experience more than 5 stars if I could.

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    Staff

    Reviewed Sept. 18, 2025

    Everyone on the team was very kind, and always available for questions. They made the whole process stress free as possible. They were very diligent and on top of things to ensure no issues arose. I recommend any veteran use them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 18, 2025

    This has been the most helpful, effortless and successful group of people I have ever worked with. Start to finish, they were courteous, knowledgeable and supportive through all my questions and concerns and always with a positive attitude. I never dreamed I would be buying a home this quickly, but they made it happen. I am grateful for all they did.

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    Punctuality & SpeedStaff

    Reviewed Sept. 18, 2025

    This is the second time I been Working with this Team. I will not change them for anything. They work fast, very professional, always communicated with you and keep you informed. All staff works great together with their clients.

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    Customer ServiceRates

    Reviewed Sept. 17, 2025

    Second time buying a home through Veterans United. Jared & his team make it very smooth and easy. Great customer service, a great rate, they worked with my realtor and myself seamlessly. VU made a very complicated process, easy. And now we've got a home!

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    Customer Service

    Reviewed Sept. 17, 2025

    First time home buying was super intimidating especially in the current market. I didn’t want to get caught in the cycle of endlessly renting apartments so decided to go for it. Veterans unite supported me and consistently checked on my progress through the whole process. At no point did I feel overwhelmed or rushed or pressured. I'm in my first house now and couldn’t have made a smoother transition. I’ll definitely be looking at the VU team the next time I but a house.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Sept. 17, 2025

    Dawn and Nick were part of my team and helped us close on our house within 30 days. This was our first house and we did not know what we did not know they were super knowledgeable and communicative. I honestly looked forward to their phone calls more than our realtor during this process. Thank you!

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    Punctuality & SpeedStaff

    Reviewed Sept. 16, 2025

    Our team was exceptional, we felt they were behind us and very respectful for my husband’s service. We love the to do list and we had questions our team was right there. We spoke with Michael ** multiple times and he was gracious and helpful and willing to answer any questions we had. A couple of times it was late evening and we know our underwriters was still working on our file. We purchased a home in a month and we feel it was a very smooth system they use. I seriously was very confident about the process.

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    StaffTransparency

    Reviewed Sept. 16, 2025

    Super helpful team that provided updates along the way and made sure to get us to closing on the day that we wanted. Made all the requirements abundantly clear and checked in with us routinely to keep us informed.

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    StaffEase of UseLoan Process

    Reviewed Sept. 13, 2025

    Veterans United was an extremely helpful in the loan process from pre-approval to close. Their system is super user friendly and their team is so accommodating and helpful. This is our second home loan with VU and I can’t imagine using anyone else.

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    StaffHonesty & Transparency

    Reviewed Sept. 11, 2025

    Made our first home buying experience smooth and easy!, It was never hard to get a hold of them and all of ours questions were always answered with honesty, knowledge, and understanding! They were honestly amazing!

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    Staff

    Reviewed Sept. 11, 2025

    The team from the very beginning was wonderful. Made our dreams come true. We are now finally homeowners - something we’ve always wish to do! They work with you. They are so easy to work with. Just have patience, do what they tell you to do and you will become a homeowner. Couldn’t have been happier with our team Caleb and Chasity. The whole team was wonderful.

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    Staff

    Reviewed Sept. 10, 2025

    It was our first time buying a home, and Veterans United really took care of us. They made the process easy to understand, and I’d definitely recommend other veterans use their services and ask plenty of questions!

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    StaffLoan Process

    Reviewed Sept. 9, 2025

    Loan officer was amazing, and his team were dedicated to making the experience easy. This was my first time buying a home and I am confident with this team to continue buying. I couldn't imagine purchasing without them on my side.

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    Customer ServiceStaffRatesHonesty & Transparency

    Reviewed Sept. 9, 2025

    I can honestly say that I received several options with slightly lower rates but nothing compares to the total package that Veterans United offers. The customer service and professionalism is top notch and unmatched. I would recommend to all my fellow veterans!

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    Refunds & PayoutsStaff

    Reviewed Sept. 9, 2025

    Veterans United did an outstanding job! From start to finish their professionalism, compassion, and dedication in helping us buy our home. They paid attention to the smallest details, ensuring nothing was overlooked. That level of care gave us peace of mind while we were away, knowing that everything was being handled with precision and professionalism. - Jacob & Chayna

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    Reviewed Sept. 8, 2025

    After adjusting to how buying a house has changed from my last time, I found the whole process to be simple and stress-free. Familiarity with the whole VA process is what made it an obvious choice for me.

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    StaffLoan Process

    Reviewed Sept. 8, 2025

    VA loan masters! I would do it with VU on my future homes as well! Coordinated with Kathy M. and Jake F., they were real professionals and communicate with you the whole time. We did it!! Keep it up!🎉

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    Reviewed Sept. 7, 2025

    Zach, Andrew and Mark made the whole process very easy. They listened to our needs and concerns and made everything work exactly how we needed it. Megan was our concierge and she was absolutely awesome, handling all of our needs. 5 stars aren’t nearly enough to properly show how great they really were.

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    Punctuality & Speed

    Reviewed Sept. 5, 2025

    Veterans United made the home-buying process a lot less stressful than I thought it was going to be and I couldn’t be more thankful for that! I even closed a week early because they are so on top of everything. Couldn’t be happier with my new home!!

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    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 5, 2025

    I am crying tears of gratitude and joy as I type this message. My disabilities made this home buying experience overwhelming for me, both mentally and physically. However, with the guidance of Marcus ** and the amazing team that he selected for me (Tere'sa, Richmond, and my new Veterans United family), I truly feel like it was smooth sailing! This amazing group of individuals made me feel like I was their ONLY client! All of my questions or concerns were swiftly addressed, and I was never made to feel incompetent with my many questions or forgetfulness. I thank Marcus for this. He understands that I required a bit more patience and assistance than most home buyers that he probably deals with. Marcus made sure that my team were all aware of my mental disabilities so that they were prepared to provide extra assistance whenever needed.

    Once I closed on my new home, I was pleased to learn that I can still reach out to Marcus if I need help with something. Again shows how much he values his clients. I pray that my loan remains with Veterans United, because I don't want to lose Miracle Man Marcus (my new nickname for him😊). Just as I thought that I had finally gotten all of my happy tears out, this morning I opened the package that arrived yesterday from VU. Inside were extremely thoughtful welcome home gifts from Marcus and the team. A couple of those items further proved to me that Marcus ** truly gets to know his clients! I saw these simple yet so meaningful gifts to my family, and the tears started flowing all over again! My heart is filled with gratefulness. Thank you, Marcus! Thank you, my new VU family!

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    StaffLoan ProcessTransparencyCommunication

    Reviewed Sept. 4, 2025

    I used Veterans United for my home loan and had a great experience. They made the whole process simple and stress-free, always kept me updated, and explained everything clearly. The team really understands veterans and VA loans, which gave me a lot of confidence. Closing was smooth and on time, and I'd definitely recommend them to any veteran or service member buying a home.

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    Customer ServiceStaffEase of UseLoan Process

    Reviewed Sept. 3, 2025

    Working with Veterans United Home Loans was one of the smoothest and most reassuring experiences I’ve had in the world of home financing. From the moment I reached out, their team treated me with genuine respect and care—like I wasn’t just another number, but a valued veteran and homeowner. They walked me through every step of the process with clarity and patience, answering all my questions without jargon or pressure. The online portal was intuitive and made document uploads and tracking progress incredibly easy. What really stood out was their commitment to communication—updates were timely, and I never felt left in the dark. If you're a veteran looking for a lender that truly understands your needs and treats you with honor, Veterans United Home Loans is the way to go.

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    Staff

    Reviewed Aug. 31, 2025

    JB and his team of professionals were more than I had bargained for! They constantly communicated where I was in the process and made it easier than I could have ever imagined! They are all top notch without a doubt!

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    Sales & MarketingPunctuality & SpeedOnline & AppStaffTransparency

    Reviewed Aug. 31, 2025

    It was quick and easy. The app helps you stay on top of everything and keeps you engaged with your team. The process was transparent and everyone was very attentive. They accommodated my unique schedule and circumstances. Everyone was experienced and knowledgeable.

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    Punctuality & Speed

    Reviewed Aug. 31, 2025

    This was our third time buying a home, and it was by far the best experience we've had. Andy and his team knocked it out of the park by quickly answering every question and easing our minds with every concern. They were relatable, always available, and very proactive. I wouldn't want to buy another home without them.

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    StaffLoan Process

    Reviewed Aug. 30, 2025

    My overall experience with Veterans United was amazing. From the beginning with the credit team to rebuild my credit they were friendly and helpful with what I needed to pay off or improve. Once I got my credit up and got my pre-approval, my loan team was always there to help me and explain anything I asked about.

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    Customer ServiceStaffLoan Process

    Reviewed Aug. 30, 2025

    100% great experience. Felt like I was dealing with friends, not a mortgage company. They walked me through the process every step of the way and I could text, email or call anytime for assistance. Big thanks to everyone there for their help & support to find us a home loan.

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    Punctuality & SpeedStaff

    Reviewed Aug. 29, 2025

    I had a wonderful team of individuals and they worked hard to make my closing happen quickly and efficiently. Everyone was extremely knowledgeable and friendly. Even last minute items were pushed hard to make closing happen.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Aug. 29, 2025

    Veterans United made the home loan process smooth and stress-free. I really appreciated how easy the overall process was to navigate, and the fact that I could get in touch with someone quickly just by texting made a huge difference. Their team was responsive, supportive, and always willing to answer my questions. I felt guided the whole way through and never left in the dark. Highly recommend for any veteran looking for a straightforward and supportive lending experience!

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    StaffLoan Process

    Reviewed Aug. 29, 2025

    The process was very easy. The website and app made it super easy to upload the requested documents. My loan officer was available if I had any questions. I would recommend using them to establish your next home loan.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 29, 2025

    Excellent customer service. Charles and his team took their time and was patient with us, walking us through our first home purchase. Anytime we had a question or were unsure, they were always there to help.

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    Staff

    Reviewed Aug. 29, 2025

    Nate and his team helped making the home buying experience very easy. They left no questions unanswered! Charles was my realtor, he also was great to work with. He found a lot of great homes for us to look at!

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    Customer ServiceStaff

    Reviewed Aug. 28, 2025

    This team is absolutely awesome. They were helpful and very patient. I enjoyed working with everyone and I am so glad it was this team. The communication was efficient and Jerry, Kayla and Joshua were really great.

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    StaffLoan Process

    Reviewed Aug. 27, 2025

    It was my first time getting loan to buy our house. It's a lot of steps but the help you through it all. You will be well taken care of, even after closing they are still there to help you with whatever you need. Thank you so much CJ and team. You guys rock!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 27, 2025

    Sheldon, Sarah, and Andrea, & Joe were FANTABULOUS to work with! I have previously purchased 2 homes with my ex husband throughout our 30 yr career in the Coast Guard; however, this is the first time purchasing one on my own. They answered all of my frantic emails and text messages quickly and without any judgement. They understood my situation having to relocate to another state to care for my mother and finding a home that would suit my mom, my wife, and myself and to stay within budget for our fixed monthly (disability) income. I would recommend the team wholeheartedly.

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    Staff

    Reviewed Aug. 26, 2025

    Kyle ** and his team are amazing! They help me through every process and made it happen! The team helped me get my credit in order to make the home purchase of my family's home of 25 years. Thank you guys!!!

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    Customer ServiceStaff

    Reviewed Aug. 26, 2025

    I appreciate the personal and professional approach the whole team took. I knew if I had any questions someone was a call, text, or message away. I felt like I was valued and heard through the process, and knew I had a whole team of people working to make this process as easy and smooth as possible. We also received a beautiful, curated home warming gift from them, that was personalized to our experience and conversations I had with different team members.

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    Rates

    Reviewed Aug. 26, 2025

    The process was easy and manageable. This was a straightforward process that was streamlined straight to completion. I look forward to paying off this home and purchasing another one through them. I do feel as though this company has your best interest at heart..

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 25, 2025

    Wes and Amanda along with the rest of the team made this experience a breeze. Quick to respond to any questions I had. For a first time buyer, it was way easier than expected. Would definitely refer them to family and friends!

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    Staff

    Reviewed Aug. 25, 2025

    Maureen was fantastic to work with! She was incredibly responsive and knowledgeable, always one step ahead in handling things I didn’t even know I needed to do. She not only took care of everything but also made sure to explain it clearly so I understood the process. I couldn’t have asked for a smoother experience!

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    Staff

    Reviewed Aug. 24, 2025

    Best home-buying experience you could ask for. Professional, thoughtful and the Bundle plan is absolutely amazing. They took care of my current home, my new home, all of my utilities and my real estate agent. Highly recommend it for "One-Stop" shopping.

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    Staff

    Reviewed Aug. 24, 2025

    The team makes it easy for a first time homebuyer to not stress as much and a veteran really needs that stress lifted sometimes!! Always willing to answer any question you might have. Don't think of it as a dumb question because they won't!

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    Customer ServiceStaff

    Reviewed Aug. 23, 2025

    Daren ** and his team were excellent. Great communication throughout the entire process. I was being impatient wanting to move into the new house and they all delivered. Started with a 5 September close date and ended with a 21 August close date. Very happy homeowner.

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    Customer ServiceSales & MarketingPunctuality & SpeedMaintenanceStaff

    Reviewed Aug. 23, 2025

    The entire process with Veterans United was exceptional. While the home-buying process is never simple, the staff at VU went out of their way to make sure my partner and I were comfortable and supported. I didn’t start the process with VU; I actually started with one of those big companies that advertises all over the place. All it took was a quick five-minute phone call to decide I would not work with them. After giving them the boot, I connected with VU and never looked back.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2025

    Easy and straightforward. I would recommend them to my family and friends. The home buying process was easy and stress free. The professionalism was topnotch and seamless. Will be using them again if I'm ever in the market for another home. Thank you from the bottom of my heart.

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    Staff

    Reviewed Aug. 22, 2025

    This team is AMAZING!!!! I feel the word amazing is not good enough to describe this team. The promptness, attention to detail, availability, the desire to explain everything. I can go on and on, but I know that any and every veteran I come across looking to buy a house in this area, I will help them understand that is really only one choice to make, and that Greg and the team at Veterans United!

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    Maintenance

    Reviewed Aug. 22, 2025

    Veterans United was a great company to work with. Ben and his team were wonderful, and made the home buying experience easy. Everything was broken down into simple tasks to perform. They made what seemed like a difficult thing to do easy.

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    Customer ServiceStaffLoan Process

    Reviewed Aug. 22, 2025

    Very smooth, seamless process! Every employee treated us royally. A lot of communication with us and they kept our wonderful realtor in the loop. Wet signing was minimal because most of the paperwork were signed electronically. I would highly recommend Veterans United Home Loans to those wanting to use their VA home loan benefit.

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    Staff

    Reviewed Aug. 21, 2025

    They were wonderful to work with from the beginning before we were ready to buy a house to help with our credit to when we were approved to get a home to the very end. Highly 100% recommend them. 10 out of 10. If I could give it 20 out of 20 I would.

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    Loan Process

    Reviewed Aug. 21, 2025

    Feels like you are dealing with real people instead of a big machine. This was my 2nd experience with them & I plan on using Veterans United for any of my future needs. I would recommend V U to any new or experienced veteran looking for a home loan.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparencyCommunication

    Reviewed Aug. 20, 2025

    My husband and I began working with this company to buy our first home. We both work and simply want to relocate to be closer to family. From the start of the process there was minimal communication between us and the lender. Our loan officer was very hard to reach. Even through email it took 3-4 business days for a reply. A lot of the process was stalled because of their lack of urgency and slow communication. It got to the point where appraisals had not been ordered, questions about employment had not been answered and verification of other documents stalled. Rather than update us on the situation they tried to deny us one week out from our closing day, we asked the sellers for an extension at our expense.

    We provided documentation for both our jobs, they did not even bother to contact my employer whatsoever (I spoke with my employer about this) but based their denial on their inability to verify my job? They needed to contact officials regarding child support, being that it's a process to contact those agencies that should have been one of the first tasks they needed to do, they decided to attempt initial contact two weeks from closing. It was a nightmare to work with our loan officer, Jeff. I'm sure it's not the first issue he comes across as they quickly switched us to his direct supervisor, Sarah J who was more responsive however the tasks and verifications had been so slow and poorly handled her stepping in was pointless.

    We were denied but the selling agent wasn't contact until end of business that day, and I was contacted about the denial I already knew about three days after the fact when we had already found a new lender. I caution anyone against working with these people poor communication, disorganized and lazy. Ultimately, we switched lenders and everything is underway efficiently and organized. Ultimately, we switched.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2025

    Everyone was extremely helpful and the process was seamless. I didn’t have a pre approval on file when I went to the open house, but when I emailed Chris he jumped into action to ensure I didn’t lose out on bidding for the house. From open house to closing was less than a month!

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    Staff

    Reviewed Aug. 16, 2025

    It's really how to put in words the amazing support yes I said support that my husband and I received from Veterans United. Not only did they explain every step of the way, they were the most supportive during this very stressful time. I wish all my friends were veterans so I could recommend them to Veterans United.

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    StaffEase of UseLoan Process

    Reviewed Aug. 16, 2025

    From the first point of contact to the end of closing and even after, every step, every conversation, every question, concern, need was carefully considered and provided for. Our agent was able to tap into our individual needs and narrow down our listings so we didn't have to waste valuable time and energy. Our loan agent was always available, I mean always, to answer sooo many questions and provide support, guidance and direction. The website and portal were very easy to navigate and understand. They had a concierge service who kept in touch with us and provided resources and information about services, products, utilities all of it. This whole process has been very easy, and stress free. We did very little of the work, they were amazing to work with.

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    Rates

    Reviewed Aug. 15, 2025

    This was the best and easiest option out there that I could afford. And even when things were easy, they made it way easier for me. I'm very proud to say that I own a home under Veterans united. They beat interest rates on my bank and hooked me up with the best realtor in the surrounding area. Thank you.

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    Customer ServiceStaffLoan Process

    Reviewed Aug. 14, 2025

    My team at Veterans United was exceptional! They were always on time and on task. They were polite and patient with me, as a first time home buyer. They walked me through each stressful step, and made sure that I was comfortable and that I understood everything that was happening with the entire loan process. They were always available to answer questions, and to give support by call, text, and email. I couldn't have asked for a better team!

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 14, 2025

    When the process started I have to admit I was stressed and apprehensive, but was quickly reassured and told that they would walk me through the process. Chase ** in a calm and professional voice made it all easy and worth it, what a journey. It is good to know there are those who truly care about us veterans. Veteran United are there to help. I finally after years of being out of the military finally made it Home. There where times I felt like giving up on owning a home, they have people to help you build their credit. It took about five years for me. I was glad they didn't give up on me.

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    Reviewed Aug. 12, 2025

    I really enjoyed how simple and straight forward the process was. As long as you do the to do list, and communicate, everything will get done in in a timely manner. I had a great team that answered questions that I had and went over and beyond.

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    Staff

    Reviewed Aug. 12, 2025

    Thank you to everyone involved! Love my new home! There was no issues & or complaints to come with! Everything was smooth for my first experience and I couldn’t be more grateful for everyone on both sides that helped me achieve this! Would do it again and highly recommend to any veterans that would ask.

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    Customer ServicePunctuality & SpeedStaffBillingLoan Process

    Reviewed Aug. 7, 2025

    From the moment I went to Veterans Home Loans Website to use their payment calculator, then accepting their call. 20 minutes later I was pre-approved for a home loan. 25 days later I moved into my new home! Very professional team from my loan officer to my realtor and everyone in between all working for Veterans Home Loans. As a Veteran it surprised me to be taken care of by a group of people who truly cared!

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    StaffRates

    Reviewed Aug. 5, 2025

    While writing this review, it still feels surreal that I am a home owner along with my family. There are not enough words to describe this journey and process toward purchasing a home. My family and I started this Wonderful journey over a year ago. I've choose Veterans United not only because I read reviews but because there are the best in the industry when it comes to helping out veterans. I am now part of that growing community.

    My experience with Veterans United has been interesting and fulfilling at the same time. Interesting because you can see the progress of the paper work you have submitted and how everything comes together from beginning to end. Of course, it is fulfilling once you offer gets accepted , to closing and signing the final paperwork to receiving your keys to move in. We must not forget how we got to the finish line. I had an amazing and Wonderful team that guide me through the process. The team consisted of Rich, Lora, Joedi, Gabriele and the behind the scenes team from Veterans United.

    I would like to give a shout out especially of course to Rich for being patient with me since day one and understanding not only my needs but the needs of my family. I was able to understand more Rich when we were deep in the process and yes, he is calm, cool and collective and when he is going to tell you he will get you to the promise land, he means it. I am a prove of that. My file was complex and the team that was assigned to me got me there. Thank you VETERANS UNITED.

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    Reviewed July 30, 2025

    You won't find a better company that gears itself towards Veterans and their Spouses. I am very grateful to all of them for their hard work. They made the next chapter of my life come true! Thank you so much!!!

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    Punctuality & SpeedStaff

    Reviewed July 30, 2025

    Oh my goodness! Daniel and the team - Bailey, Missy, and Travis were absolutely phenomenal. They were always available to answer questions and showed incredible patience throughout the process. Our move was unexpected and had to happen quickly, so my stress level was through the roof. But this team made all the difference, they gave me confidence that everything was in good hands. So grateful for them!

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    Staff

    Reviewed July 29, 2025

    The whole experience was a breeze! Everything was handled with care and dedication! Literally everyone I came into contact with went above and beyond! They even got my son a birthday present because they knew it was a few days after I closed! 🥹

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    StaffLoan Process

    Reviewed July 26, 2025

    There's Absolutely many of Mortgage Lenders that help Homebuyers. But, by far there's None Better at Helping, Assisting and Personal Follow-through...with each step of the Home Buying Process as Veterans United. My Mortgage Team Was the Best... NOTE: (Their Tailored Portal for the Home Buyer is Awesome, Making your step to Purchase and Closing a Breeze.) Corey **- Loan Officer and...Delois ** - Real Estate Agent (Harmon and Harmon Realtors). Choosing wisely, your Mortgage Lender accounts for the GREATER part of your home purchase. Choosing a Realtor that's with you at all time brings PEACE of Mind and A Generous Smile Inside and Outside when facing each step.... Thank You Veterans United. Mr ** of Central Georgia.

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    Staff

    Reviewed July 24, 2025

    My experience with Veterans United was seamless, the whole team that I had the pleasure of working with were professional, courteous, and enthusiastic. I will use Veterans United for any future house purchase and will continue recommending them to all of my friend and coworkers.

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    Verified purchase
    Sales & MarketingOnline & App

    Reviewed July 13, 2025

    You guys are my angels, a treasure trove of information and assistance, I will be coming back! Thank you team. The app you guys used was my favroite part, any time something needed to be done I would know.

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    Customer ServiceStaff

    Reviewed July 12, 2025

    The entire team was great throughout the process. I felt like everyone was invested in getting across the finish line and the amount of communication was perfect. I highly encourage every veteran to work with this outstanding team.

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    Customer ServiceStaffLoan Process

    Reviewed July 11, 2025

    I cannot speak highly enough of my experience with Veterans United Home Loans. From the very first inquiry to the final closing, their team demonstrated an unparalleled level of professionalism, expertise, and genuine care. As a veteran, navigating the home loan process can sometimes feel daunting, but Veterans United made it incredibly smooth and stress-free.

    Their loan officers are truly exceptional – knowledgeable, patient, and always available to answer questions, no matter how big or small. They took the time to explain every step, ensuring I understood all my options and felt confident in my decisions. The communication was consistently clear and proactive, which made a huge difference in keeping things on track.

    What truly sets Veterans United apart is their deep understanding of the unique needs of military members and veterans. They are clearly dedicated to serving those who have served our country, and it shows in every interaction. They made me feel valued and supported throughout the entire journey. Thanks to Veterans United, I was able to achieve my dream of homeownership with ease and confidence. If you're a veteran looking for a home loan, I wholeheartedly recommend them. They are truly the best in the business!

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    Staff

    Reviewed July 11, 2025

    I loved the entire experience. Everyone was professional, extremely helpful, and responsive. Sending documents was easy and very convenient. The whole team was awesome! The only thing I would do differently is choose my own realtor. That was the only part of the homebuying experience that felt a bit lackluster. Other than that, everything with Veterans United was truly A+!

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    StaffLoan Process

    Reviewed July 10, 2025

    My loan team was professional, trustworthy, and went above and beyond. After being pre-approved for a loan, a checklist or a guide sheet on how to remain qualified for your loan would be helpful. The loan team was easy to contact and kept me informed every step of the way. I would definitely recommend United Veterans to anyone that is seeking a home.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 10, 2025

    Hayden was extremely attentive and helpful. He answered all of our many questions promptly and thoroughly. Further, I was wary of going through the recommended realtor simply because I was always told to shop around, but we hit the jackpot and ours was phenomenal. Overall, we would work with this entire team again in a heartbeat, but they helped us get our dream home so I’m not sure we’ll ever move!

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    Customer ServiceStaffLoan Process

    Reviewed July 7, 2025

    Denise and the entire MyVU team were phenomenal, thorough, and on top of the process from start to finish! Her dedication to helping veterans in the home loan process, organization with all relevant and necessary documentation, uplifting attitude and personality, and timely responses to correspondence are nothing short of spectacular. While my process in Texas with Veterans United and my real estate agent was quite remarkable, Denise, Kylie, and all other team members this time around were a cut above the rest. This process could not have gone better.

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    Reviewed July 4, 2025

    I knew within a day if I qualified and the amount of house I qualified to buy. The process was very smooth and they let me know when they needed me to upload forms, statements, employment history, and so forth. Painless operation.

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    Online & AppStaffHonesty & Transparency

    Reviewed July 3, 2025

    From start to finish, I was honestly shocked at the level of professionalism, expedience, adaptability, and tenacity the Veteran's United team has shown during the process. It was excellent. The website is excellent. This is my second home purchasing experience, and by comparison, the service is just a superior option.

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    StaffEase of UseLoan Process

    Reviewed July 2, 2025

    Veterans United made the homebuying process smooth and stress-free. As a veteran, I appreciated how well they understood my needs. My loan officer was clear, responsive, and always helpful. The online portal was easy to use, and the team kept everything on track throughout the entire process. I felt supported every step of the way. If you're a veteran looking to buy a home, I highly recommend Veterans United.

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    StaffLoan Process

    Reviewed July 2, 2025

    We have had two home loans through Veterans United, and our second experience was as great as the first. They are efficient, communicative, thoughtful, and reasonable with expectations. They are thorough and I like the feeling of protection they provide to service members. While spending a massive amount of money is never pleasant, Veterans United carefully assessed our needs and wants and provided excellent service.

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    Customer ServicePunctuality & Speed

    Reviewed July 2, 2025

    Was a lot of documents to upload but process was made very easy on their web page—primarily dealt with Aaron ** which was a lot of back and forth phone calls/texts—all questions were answered quickly and great dealing with Aaron **. 100% satisfied with all results. Can’t recommend high enough.

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    Staff

    Reviewed June 29, 2025

    Buying a new home can be stressful. The Veterans United team reduced that stress significantly by walking me through every single step. The website was easy to access and also provided helpful to-do lists and videos.

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    Reviewed June 25, 2025

    VU was recommended to me by a friend and I would not hesitate to recommend them to future homebuyers. Great service and always available to answer questions. Very grateful for this team, they made a first time homebuyer's experience throughout this new process easy, and educational.

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    Punctuality & SpeedStaff

    Reviewed June 25, 2025

    I had a great experience with Veterans United. My team of dedicated individuals, including Ross **, were very attentive to every question and step along the way. They worked very quickly and made a stressful situation of buying a home not so stressful. I would highly recommend Veterans United to help with buying a home as there are a lot of steps involved.

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    Customer ServiceStaff

    Reviewed June 23, 2025

    Working with Reed ** and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership. Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction. The Veterans United Team was Magnificent! Thanks again for assisting us becoming homeowners.

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    Staff

    Reviewed June 21, 2025

    Fantastic group to work with, handled everything they could while explaining each step along the way in detail. Allowed me to focus on packing up the house, out processing the base, and moving to my new home and base.

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    Loan ProcessRates

    Reviewed June 20, 2025

    Veterans United made the entire buying process easy from start to finish. They did everything but choose the house. Definitely recommend them to any veteran interested in purchase a home using a VA home loan.

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    Staff

    Reviewed June 17, 2025

    The experience that I had was nothing short of amazing. Hannah and her team are thoughtful, thorough, and responsive. We were able to move up my closing by more than a week! Thanks again to each of you!

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    Staff

    Reviewed June 13, 2025

    As a first-time homebuyer, the whole process felt overwhelming. But CJ made everything seem easy, especially after all I had read about how difficult and complex it could be. He explained everything to me in a way that even a child could understand, giving me a clear and seamless understanding of the entire process. 5 stars without a doubt!

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    Staff

    Reviewed June 9, 2025

    Our family had been looking for a house and financing since August 2024. Tracy and her team made all possible with the most professional service I have ever had when buying. Thanks again Tracy and your team.

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    StaffLoan Process

    Reviewed June 9, 2025

    Veterans United made our dream of owning our first home a reality! As a military family, we felt truly supported every step of the way. Huge thanks to Lucas, our amazing loan officer, and Haley, our dedicated agent. They made the process smooth, stress-free, and even exciting! Everyone we worked with was professional, kind, and helpful. We’re so grateful to Veterans United and highly recommend them to any veteran or military family looking to buy a home!

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    StaffLoan Process

    Reviewed June 8, 2025

    We had a great experience with Veterans United. Emmett and his team were super helpful from start to finish. We were nervous trying a new VA lender but they far exceeded our expectations. Very thankful for their guidance with our loan. Emmett and Brit were both outstanding to work with.

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    Customer ServiceContract & TermsSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffBillingLoan ProcessRatesHonesty & Transparency

    Reviewed June 7, 2025

    Illegal Activities From Veterans United Home Loan: Hello, My mother and I moved only to buy not to rent however we have been bamboozled by one of the false fraudulent realtor, who directed us to her personal friend, who claimed to have the title and deed to the property in which he in fact til this day does not have in his possession! I paid "hand money" of $500.00 which he is now attempting to claim as his due to nefarious reasons of his own, stating I did not pay for the security system in this home, I lied about my financial income, and was late on rent. However, he is only making these claims after I paid him the total amount of $1200.00. In which was only withheld due to his negligence and not producing any proper paperwork of the deed in which he is not on.

    I spoke with the Counsel on record for the Condemnor: I was coerced into providing the Hand money, paying for an appraisal, and pest inspection, for a home that the seller does not have a deed to. We were misled and promised that it would only take 30 days for a deed so that we could continue on with the closing on this house. that 30 days then turned into 60 days, 60 days turned into 6 months. So now This realtor for Veterans United has been working alongside the seller, she's very nasty and rude to me on the phone today and hung up on me. This was after she told me that she doesn't want to be in the middle of this situation, when she is the sole reason why we are in this situation. I was told to vacate immediately and that I would be taken to court. I have paid a total amount of $7,200 in rent for a home I can't buy which was the whole reason for me moving here.

    This situation should be fully investigated and all fraud exposed. We will be moving forward with a lawsuit! Please advise all loan officers, coordinators, consultants, real estate agents, real estate companies, appraisers etc. This is now the second time we have been abused and defrauded while trying to obtain a home. The first incident involved negligence by the VA as well. We went through the entire process of paperwork submission, payments, pest inspections, appraisals, stolen hand money, and the absence of the Certificate of Eligibility that None of the coordinators coordinated properly.

    We will be connecting with Counsel on Monday to discuss further the Affidavit of Recording of Notice of Declaration of Taking filed on behalf of the Condemnor: Redevelopment Authority Of the City of Mckeesport. Civil Division No. GD-25-004839. I am requesting the sum of the appraisal I paid $625.00 to be returned immediately, because this home couldn't have passed inspection with the conditions of this backyard patio underneath the deck of this house being unfinished and having safety hazards to the disabled veteran. This past week we were told by Veterans United Home Loan team that we needed to reach out to him ASAP.

    My mother had to resubmit all the paperwork that was already submitted 6 months ago. She was berated and shamed because of a credit report that has been pulled many times since 2024, Told she could not acquire the home due to her low credit score. relator said we could close next week if we paid the rest of the rent by Friday in which I have All Texts and emails of such discussions. Only to be called today on Friday with realtor saying she has bad news and that we need to vacate the premises immediately.

    Relator has said in emails just as of a couple of days ago explaining how she is the liaison between ALL parties and her job is to aid US in the home buying experience and it has been nothing but Hell! She has only had the seller's best interest in mind throughout this whole entire process. I DID NOT seek seller out personally. We have only been introduced to him through Relator. A representative of Century 21 Fairways who holds my deposit to a home we cannot purchase.

    There has been intentionally misleading and intrusive negativity, Fraud, Deceitful Misconducts, third party lies, obtaining of a condemned property, illegal eviction, harassment, unaccepted accountability, missing paperwork, false statements, false promises of closing on a home, intent to deceive, coercion, false advertisement, unlawful contractual agreements, improper leasing agreements, forging of documents, pressure to make payments so seller can pay his taxes, invasion of credit history, inflicted abuse and pain and suffering to the very veteran who served this country! I will forward any and all correspondence, pictures, texts and receipts required for the investigation to be conducted immediately. And all payments that have been made for appraisals required by the VA along with any hand money being held by a third party, are requested to be returned

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    StaffLoan Process

    Reviewed June 5, 2025

    We used Veterans United Home Loans to purchase our first home, and the experience was outstanding from start to finish. As first time homebuyers, we were nervous about the process, but the team at Veterans United made everything easy to understand and walked us through each step with patience and clarity. Their professionalism, support, and dedication made the entire journey smooth and stress free.

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    Customer ServiceStaff

    Reviewed June 4, 2025

    Tim and the team did an amazing job. Upfront disclosures and communication from the team are a trait that can not put a value on. Responded to every question and thoroughly explained the home buying process.

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    Customer ServicePriceStaffRates

    Reviewed June 4, 2025

    If you are looking to buy a home and qualify for a VA mortgage, I HIGHLY recommend that you call Veterans United. The teams that they have to walk you through the process are the absolute best. Even as an experienced home buyer, they provided a level of service I have never experienced. To make it even better, they have some of the best rates at the lowest cost. You couldn't ask for more.

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    Customer ServiceStaffLoan Process

    Reviewed May 28, 2025

    From start to finish, we received excellent customer service. We would highly recommend Travis ** as a loan officer. He and his team are kind, professional and very efficient. Veteran United Home Loans is excellent.

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    StaffRates

    Reviewed May 27, 2025

    If you're looking to have a difficult and stressful home buying experience, then the team at Veterans United is NOT for you. If you want the experience that you deserve, then Veterans United will bring their best and have you wondering if you actually deserve such first-rate service. Don't worry, you do. They're the absolute best, I have no doubt in my mind.

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    Customer ServiceSales & MarketingOnline & AppStaffFollow-Through

    Reviewed May 26, 2025

    This team of professionals made this experience so easy for me to understand and follow through with, from the phone calls, to the app, and emails. I am so thankful I had them by my side for this huge step in my transition from active duty to retired and purchasing my very first home!

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    Rates

    Reviewed May 24, 2025

    Both Nick's, Josh, Dena were a pleasure to work with. Made the process completely fool proof and less daunting. Took the time to explain every step thoroughly if we asked. They also looked out for our best interests when amendments started to come through. Tied everything in a bow at the end. Thank you all for the wonderful gift you sent along for the kiddos too. Very thoughtful!

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    StaffEase of UseLoan Process

    Reviewed May 23, 2025

    Both my husband and I are veterans and we 100% would recommend VU! Their online platform is extremely easy to navigate and helps expedite the process by keeping all your To-do tasks in one place. My loan team was exceptional, knowledgeable, and patient considering we were both first time home buyers. VU makes this daunting process extremely easy and they explain things every step of the way so you’re never wondering what’s next!

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    Verified purchase

    Reviewed May 23, 2025

    This team treated my family as their own. They took all of our home buying challenges in stride and worked to secure a high-quality home for my family. If my team is a reflection of the excellence that this company encourages, then I will never use anyone else to buy a home for my family. Thank you all for the opportunity to work with you. I hope to reconnect with this team in the future.

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    Staff

    Reviewed May 23, 2025

    We would just like to thank everyone from the bottom of our hearts and know how grateful we are to have each and every one of you are on our team! You all helped make our dreams come true and for that, we will be forever grateful!

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    Verified purchase
    Loan ProcessRates

    Reviewed May 21, 2025

    VU offered the best homebuying experience I could ask for on top of having the best interest rates, loan fees, and flexibility to make our money go the furthest it could. I wish more Vets knew about this company and would take advantage of their services. They are par-none and beat USAA when I was shopping around.

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    Veterans United Home Loans Company Information

    Company Name:
    Veterans United
    Website:
    www.veteransunited.com