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Veterans United Home Loans Reviews

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About Veterans United Home Loans

Veterans United Home Loans (NMLS #1907) is a mortgage lender headquartered in Columbia, Missouri. It specializes in U.S. Department of Veterans Affairs (VA) loans for home purchases and refinances. Veterans United services loans in all 50 states and offers online support for customers who don’t live near a physical branch.

Pros
  • Specializes in VA loan programs
  • Purchase and refinance options
  • Available nationwide
Cons
  • Only has 24 branches across 17 states
  • Website is difficult to navigate

Veterans United Home Loans Reviews

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    Page 3 Reviews 35 - 235
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    Staff

    Reviewed May 16, 2026

    The whole process and everyone involved were nothing short of amazing. So nice and knowledgeable. Whatever you guys are paying them it needs to be more because they are just that good!! Not pushy but always there to help and the knowledge to back it up. Top notch company.

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    Staff

    Reviewed May 16, 2026

    Best home buying experience ever, you guys are amazing.

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    Staff

    Reviewed May 16, 2026

    Team answered all my questions and were responsive, made the long process feel personable.

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    Sales & Marketing

    Reviewed May 15, 2026

    When I started the process to buy my home I was nervous! I was especially nervous about financing. Scott was the first person I talked to. First thing he said was, "You can do this!" Everything on Veterans United's end was spectacular. Scott kept in constant contact with me. When he wasn't available his supervisor Mason stepped in. When things got rocky with my city's point of sale inspection they never abandoned me. Scott listened to me vent and always reminded me that it would work out. I would have done this a long time ago if I knew this team was there. My situation was different since I was coming from a lease to own, but they took that in stride and now we have our home. I can't say enough great things about Scott and Mason and all the people I worked with at Veterans United.

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    Reviewed May 15, 2026

    Wonderful teamwork! Constant contact regarding next steps. 5 STARS!!!!!

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    Punctuality & SpeedStaffLoan Process

    Reviewed May 14, 2026

    They took good care of me from the loan officers and the realtor. This process went by so fast and got into a new home so quickly. Thanks.

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    StaffLoan Process

    Reviewed May 14, 2026

    Mine was a different story. I chose to do all the foot work on the loan. Little did I know there would be so much to do to get to the closing date. It was a lot of work. but everything turned out fine. One thing I can say is we all become educated on a lot of paperwork and who needs what. And I think this will help in the future as far as a learning curve.

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    Customer ServicePunctuality & Speed

    Reviewed May 14, 2026

    Great company to work with. THis is my second time working with Bryant and his team and if it's possible this time went even smoother than the last purchase. Very attentive and communications are quick and clear. Couldn't be happier with this team. Great job!

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    Staff

    Reviewed May 13, 2026

    My VU team was absolutely outstanding! This whole process was done online and I could not have asked for a more professional and accommodating team!

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    Customer ServiceStaff

    Reviewed May 13, 2026

    5 stars. No hesitation. I'm active-duty Navy and closed on my first home while deployed at sea — across time zones, with limited connectivity, and no shortage of hurdles. Veterans United made it happen. The communication was excellent. The team was professional, knowledgeable, and genuinely trustworthy. Every challenge that came up was met with a solution, not an excuse. If you're a service member trying to buy a home, especially under difficult circumstances, this is the team you want in your corner. They earned every one of these five stars. ⭐⭐⭐⭐⭐

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    Customer ServiceStaffFollow-Through

    Reviewed May 13, 2026

    I can’t say enough about Chad and Catlin. Two of the most compassionate, supportive, educational and caring people I have ever met. They exemplified communication, respect and diligence. Their knowledge and follow through can’t be measured. I felt heard, supported and like my needs mattered. It is hard enough to have to move all the time and decide to rent or buy. After 24 years in the military with multiple moves and mortgages, coming home means something different. Chad and Catlin cared enough to make it different. Thank you for everything. You are amazing human beings and so supportive of the Veteran community

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    Customer ServiceCoveragePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed May 13, 2026

    Working with Veterans United was an outstanding experience from start to finish. Randy ** and his team did an excellent job setting expectations early and creating a professional, organized process throughout the entire home loan journey. Randy was consistently responsive, professional, and transparent every step of the way. What stood out the most was his ability to stay true to his word and provide steady communication during the process. Although underwriting and reviews took a little longer than expected at times, it was clear that the team was being thorough for the right reasons and ensuring everything was done correctly. Overall, I truly appreciate the dedication, professionalism, and teamwork Veterans United provided. I highly recommend Randy and the entire team to any Veteran looking for a smooth and trustworthy home buying experience.

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    Loan Process

    Reviewed May 12, 2026

    This is my second time working with VU and they've never failed. Approval for the loan process was smooth, finding and submitting documents to support the closing on the specific date was even better experience. Justin ** thank you. Abbey ** thank you both for all the hard work. I'm happy.

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    Staff

    Reviewed May 12, 2026

    This buying experience, the team, has changed my way of life for buying a home permanently. I will never use any other organization again. Keep up the great work! This VU team is the epitome of what a team focused on their customer should look like, be like.

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    Staff

    Reviewed May 11, 2026

    They have been outstanding through my experience of purchase and refinancing!

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    StaffLoan Process

    Reviewed May 9, 2026

    Kris and the VU team made the loan process understandable and helped to accomplish all the To-dos in an easy manner, always staying on top of things. I would definitely recommend Veterans United to all vets looking to purchase a home. Thank you all.

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    Staff

    Reviewed May 9, 2026

    Our experience with Veterans United was outstanding from start to finish. The entire team was knowledgeable, responsive, and incredibly supportive throughout the entire process. They made buying a home feel much less stressful and always took the time to answer our questions. We truly felt like they cared about helping us succeed. Highly recommended!

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    Customer ServiceStaffFollow-Through

    Reviewed May 9, 2026

    10/10 Veterans United did a great job. Zane and all his colleagues were extremely efficient and professional, easy to talk to on the phone. And followed through with everything they said they would do.

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    Staff

    Reviewed May 8, 2026

    These folks made it so easy to go through all the processes. Very efficient and easy viewing program through it all. Very little need to speak with reps. But also very smooth and comforting help. Highly recommend to all Veterans!

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    Staff

    Reviewed May 8, 2026

    The team at Veterans United made my move very easy and enjoyable. I would highly recommend every member of this team to anyone looking to have a seamless purchase of a home.

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    StaffLoan Process

    Reviewed May 8, 2026

    I had a very positive experience with everyone on my home loan team. As a first time home buyer they made the whole process simple and easy to understand. I would use them again without a doubt.

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    Reviewed May 7, 2026

    This is my second time using Veterans United, and if I can buy 22 more houses, I would use Veterans United for all of them.

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    StaffRates

    Reviewed May 7, 2026

    Alec and the entire Veterans United team was AMAZING! Easiest first time homebuying experience ever! 100/10 rating (no typo).

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    Sales & MarketingStaff

    Reviewed May 6, 2026

    As an almost 9.5 yr vet from 2005-2014, I had 3 deployments and when I found this house for sale, I knew it was a great deal, but my anxiety was just through the roof. Billy and the whole rest of the team as well, are just amazing!!!! They are so helpful and broke everything down, it was actually so much easier than I ever expected!!! These guys ROCK!!!!

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    Loan Process

    Reviewed May 6, 2026

    My first time ever buying a home. I want to thank the Veterans United Home Loans for this great opportunity. My husband Anthony ** would have loved going through this with me. Thank God for his service and thank all of you at United veterans for giving me this opportunity. It all went so smoothly within 30 days I was in my home. Everyone was so committed and letting it run so smoothly. You just don't know how much I appreciate you all for doing this me and the fur babies just fine. Thank you all so much.

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    Staff

    Reviewed May 6, 2026

    I would like to thank Jake, Grace and the whole team at Veterans United for their guidance and support in me purchasing my home. Also, I would like to personally thank Susan ** of Reddick Realty for her expert negotiations in navigating me to the finish line.

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    Customer ServiceCoverageStaffLoan ProcessRates

    Reviewed May 5, 2026

    Big thank you to Justin, Andrea and Julia at United Veteran Homes for getting me to the finish line on our home. 🙏🏾❤️🙏🏾 Buying in 2026 is no joke. Rates, paperwork, underwriting... You made a process that felt impossible feel manageable. You answered every panicked email, explained things 3 different ways until it clicked, and fought to get us closed you guys never gave up and always answer my questions and always believed we will get to this point. We have keys in hand because of your team. Can’t recommend you enough. If anyone needs a Team that became family who truly care about their clients. I highly recommend United Veteran Home Loans.

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    StaffEase of Use

    Reviewed May 5, 2026

    Thank you to the David and his team at Veterans United. They helped me through the home buying process and made it very user friendly.

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    Staff

    Reviewed May 5, 2026

    A group of fantastic professionals! A true pleasure working with that team, highly recommended.

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    StaffLoan Process

    Reviewed May 3, 2026

    Top Tier!!! They are knowledgeable in all ways of lending. They walked me through my first home buying experience with a VA Loan. I would recommend them to anyone, especially Veterans looking to start the home lending process. They are above bar in all aspects!

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    Staff

    Reviewed May 2, 2026

    The whole team was courteous, professional, knowledgeable, and efficient, accomplishing tasks in a timely, effective manner. I have no complaints. Very highly recommend.

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    Customer ServiceStaff

    Reviewed May 2, 2026

    The team was awesome, everything went smoothly and effortlessly. Didn't take long to close; the hardest part was finding a home. They were in consistent communication with you, professional, and proficient. Ryan and his team made the process stress-free and made sure you were taken care of.

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    Punctuality & SpeedStaff

    Reviewed May 1, 2026

    Very easy process, everyone I worked with was extremely nice and helpful throughout the process. Any questions I had were answered quickly. Highly recommend working with them to buy a house.

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    Staff

    Reviewed April 29, 2026

    The help me work through all the issues to get it done.

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    Reviewed April 29, 2026

    I was lost. I got so many different stories from different mortgage companies. Then one of my brothers suggested Veterans United. I immediately found the site and signed up.

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    Customer ServiceStaff

    Reviewed April 29, 2026

    I am a real estate agent. I had a buyer come to me preapproved by Kurt Rinehart with Veterans United. I had such a wonderful experience working with him. No two transactions are ever the same, but the one thing that is always consistent is that communication in a timely manner is key to closing. Kurt went above and beyond to be available even after the office closed for the day. We had to get a little creative at the last minute because the buyer had to be offshore. Kurt brainstormed and found a solution so we could still close on time. I would highly recommend Kurt to anyone looking for a knowledgeable and responsive lender who will work hard on your behalf.

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    Customer ServiceStaffLoan ProcessCommunicationHonesty & Transparency

    Reviewed April 29, 2026

    I would say that I would probably recommend Veterans United as a whole but not specifically the loan officers that were over my loan. Working with the loan officer was by far the worst experience I've ever had on a professional level. Poor communication, lack of accountability and at times just downright disrespectful. I wouldn't recommend her working on anyone's loan. They're supposed to be helping Veterans make important life decisions in obtaining a home for their family and honestly acted like they're being forced to do so. On another note our real estate agent, Sharon, was absolutely amazing!! If it hadn't been for her we wouldn't have even closed on time. She was always very positive and helpful and went above and beyond to help me understand and obtain my home. I'm sure there are far better people working for Veterans United and as a whole the company does great things.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 29, 2026

    At VU, you have a TEAM. That’s not just a feel good word. It is the reality you’ll discover. From Agent to Lian Team, you are informed, enlightened, kept on track and up to speed, shown both patience and courtesy all the way through. And you are treated respectfully, professionally. I have zero complaints and full appreciation for my VU Team, A to Z. I highly recommend VU to any and all in purchasing a home or property! 100%👍🫡

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    Customer ServiceStaffLoan ProcessRatesCommunicationHonesty & Transparency

    Reviewed April 28, 2026

    Chris ** and his team were awesome! They kept me in the loop the entire time and were always happy to jump on a call. Chris treated all of my concerns with the utmost importance, even when he did not have an immediate answer. My loan process had its fair share of bumps, but Chris and his team worked relentlessly to help me get it done so I could keep my low interest rate. It was honestly a pleasure to work with them, and I'm so happy to have my loan with people who make communication so easy. Huge thanks to the whole team. None of this would have happened without you. You guys ROCK!!!!

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    Contract & TermsPriceRates

    Reviewed April 28, 2026

    This process could not have been smoother! We were able to get into the home of our dreams much sooner than we ever thought we could, and at an interest rate that didn't cost us any points. Our contacts were so personable and remembered details about us and our family that we didn't even realize we'd previously discussed. All in all, a most positive experience.

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    Staff

    Reviewed April 27, 2026

    Just like before, my experience with Veterans United was amazing. They always go above and beyond to make sure you have everything and the information that you need and in a timely manner.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed April 26, 2026

    I had an outstanding experience working with my loan officer and their entire team throughout the home buying process. From start to finish, they demonstrated professionalism, responsiveness, and a genuine commitment to helping me succeed. They took the time to clearly explain every step, making what could have been an overwhelming process feel smooth and manageable. Anytime I had questions, they were quick to respond with thoughtful and thorough answers, which gave me a lot of confidence along the way.

    What truly stood out was their attention to detail and dedication to ensuring everything stayed on track. They worked diligently behind the scenes to avoid delays and made sure I was always informed and prepared. Because of their expertise and support, I was able to move forward with confidence and ultimately achieve my goal of homeownership. I’m incredibly grateful for their hard work and would highly recommend them to anyone looking for a knowledgeable and reliable team.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed April 25, 2026

    Not only was the process fast and easy, the team kept us informed, answered all of our questions or requests within 10-30min, and helped us close escrow early in about 15 days. They knew exactly what was needed and the “to-do” list in the app helped us keep track of everything.

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    Reviewed April 25, 2026

    This is the second time working with Fahad and his team and just as before they were absolutely the best! They make everything stress free and easy! Would totally recommend!

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    Sales & MarketingStaff

    Reviewed April 24, 2026

    I cannot thank Veterans United enough. They made this process extremely simple. The hardest part of this whole process was deciding what house I wanted. I never felt pressured to do anything, and they were always willing to answer any questions I had. They didn’t just help me buy a house; they are the reason why I got a home. They truly were a Godsend.

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    Punctuality & SpeedStaff

    Reviewed April 24, 2026

    Best possible service ever. The team are super knowledgeable, fast, and 100% there for you. Best possible outcome ever.

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    Reviewed April 24, 2026

    Great crew! 3rd time using VU! Highly recommend!!!

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    Reviewed April 23, 2026

    Jon and his team blew my expectations out of the water. My home buying experience was literally stress free.

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    Reviewed April 23, 2026

    Thank you to Hunter and his team for working with a high level of patience and integrity. We appreciate you taking the time time explain what happens at each stage and walking us through it through the closing. Thank you much for making yourselves available anytime we had questions. KUDOS TO YOU ALL FOR A JOB WELL DONE!!

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    Tech

    Reviewed April 23, 2026

    I could not, think of anything or one. To do my mortgage. They have the Best Providers. Drew & Owen.

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    Customer ServiceStaffRates

    Reviewed April 22, 2026

    Veterans United is an excellent company that truly cares about veterans and their best interest. Working with Blake and Grace was an awesome experience. Each one is truly dedicated, committed, and extremely knowledgeable professionals who provide first rated excellent customer service. You just know they care about you and its genuine and sincere. Thank you Blake, Grace, and Veterans United!

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    Staff

    Reviewed April 22, 2026

    Thank you, Holly for your help receive my first time house keys, She made sure I received my house keys.

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    Reviewed April 22, 2026

    It was a great home buying experience. I'd like to thank Heidi and the home buying team for all the hard work and dedication they put in to find our dream home! As my military career progresses I’ll definitely be coming back to Veterans United for all my home purchasing needs. 10/10 recommend.

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    TechStaff

    Reviewed April 21, 2026

    This first-time home-buying experience was horrible. We were approved based on a credit reports run 3 months prior. Went through the tedious process of shopping for a home, and after we finally find one and go under contract, the agent, Kait ** didn't tell us she had to run our credit again, and as we are getting ready to sign paperwork she sent us, she then informs us that something had changed on one of our credit reports that disqualified us. We did not appreciate that the agent knew this was our first time going through this process yet failed to inform us of all the processes involved. The agent, Kait **, was impersonal, was hard to get in touch with, did nothing to help us to ease the process, and threw us away like an old pair of socks once we were disqualified. Veterans United, you should do better by your veterans than this. Totally unacceptable and we will not be back!!!

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    Punctuality & SpeedStaff

    Reviewed April 20, 2026

    Shane is the reason I was able to move forward with buying a home and actually feel confident throughout the process. From the start, he made sure I understood everything and always made me feel like I was in good hands with a knowledgeable and supportive team. At one point, I decided to pause and wait about a year before moving forward. Even then, Shane stayed in touch, answered all my questions, and checked in regularly just to see if I needed anything. That level of consistency and support really stood out. When I was ready again, he connected me with a fantastic agent and helped make the entire process smooth. I can't recommend Shane and Veterans United enough.

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    Customer ServiceStaff

    Reviewed April 20, 2026

    We had an amazing experience working with Brock and his team at Veterans United! From start to finish, they were there to support us every step of the way. They truly went above and beyond to make the process smooth and stress-free. No matter the time, Brock and his team were always available to answer our questions and guide us through everything with patience and care. Their communication, professionalism, and dedication made such a difference for us. We couldn’t have asked for a better team to work with and are so grateful for all their help. Highly recommend!

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    Customer Service

    Reviewed April 18, 2026

    Walked me through the entire process, answered every question I had and always picked up the phone. Jeff and Rachel’s team made everything super easy for me.

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    Customer Service

    Reviewed April 18, 2026

    Great service, communication and follow up conversation from beginning to end.

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    Staff

    Reviewed April 18, 2026

    Veterans United was such a great help with buying my first home, they even connected me with an amazing realtor, any veterans thinking about buying their first home or even their third I strongly recommend Veterans United.

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    Staff

    Reviewed April 18, 2026

    Excellent help to get started with legal advice is greatly appreciated.

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    Staff

    Reviewed April 18, 2026

    Cory and his team knocked it off of the park yet again. I don’t even bother shopping around, as Cory always takes care of me and never causes any delays in closing. I would not use anyone else.

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    StaffLoan Process

    Reviewed April 17, 2026

    Angela, Hope, Dez, and Billy were amazing! They were super professional and there every step of the way. I think buying a home can be (and is) a big task, but they make it easy and straight forward. Thank you so much for helping us and being our loan team!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 17, 2026

    Daren and his team were amazing. They responded quickly and acted quickly.

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    Staff

    Reviewed April 17, 2026

    We are very pleased with Veterans United. They worked hard and tirelessly to help us. They made the whole process easier to understand and we couldn’t have done it without them. Would definitely recommend Veterans United.

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    Staff

    Reviewed April 16, 2026

    Noah was the best person in my home buying experience. He was friendly, responsive, polite, and he answered every question I had.

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    Customer ServiceStaff

    Reviewed April 16, 2026

    Noah, Zach, Monica, the whole team were all incredible in helping me understand what I needed to do and answered any questions I had and always had a positive attitude.

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    Staff

    Reviewed April 15, 2026

    Everyone was so helpful and kind whenever we asked for anything. When we closed, we even got a gift basket personalized specifically for our dog and us. They made the whole home buying process very easy.

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    Staff

    Reviewed April 15, 2026

    I adore my Veterans United Team. Taylor was amazing. It was a long process that at some points I wasn't sure we were going to find a home that fit our needs. But Taylor was always so supportive and made sure we worked with the best realtor there is! Can't say enough about their kindness and flexibility! God blessed us with the right squad.

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    Reviewed April 15, 2026

    Went above and beyond during the entire process. Answered all of our questions and make sure everything went as smoothly as possible.

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    CoverageStaffRates

    Reviewed April 15, 2026

    Pro- Good Service, good app. I really liked my primary point of contact who was very knowledgeable. Con- Do not accept the first rate they offer you. Shop around and have them match the better/lower rate. They offered me 0.7 over what I negotiated down to. Also, some of the support staff know their specific part of the process, but are not knowledgeable on the whole process. Seek expert advice on things like insurance.

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    Customer ServiceStaff

    Reviewed April 15, 2026

    Veterans United's customer service is streamlined so well that despite starting the homebuying process as a full time student/worker- their support/network of realtors guided me through every step, helping me become a homeowner within a single semester. It was fantastic with you, Kendall **, Matt **, and team!

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    StaffLoan Process

    Reviewed April 12, 2026

    Great experience. The guidance for getting through the loan was right on target. It is a nerve racking experience to get a home loan and Justin from Veterans United got us through it perfectly. Thanks Veterans United!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 12, 2026

    Ashley, Tiffany, and everyone else behind the scenes were AMAZING! The entire process was smooth and fast and the communication between us all was without a doubt impeccable. From start to finish they were all about me and my family. It's hard to put in words how I feel but I would recommend them 100% all day everyday. They even sent a personalized gift for each member of my family and my pets. I've never received treatment from anyone the way that their guys did. My daughter (10 months) now has a forever home because of this extraordinary group of people. Thank you for everything!

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    Reviewed April 12, 2026

    I was able to buy my first house at 24!!! Thanks to Veterans United for all their hard work!!!!

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    Reviewed April 11, 2026

    Brian **, Samantha **, & Andrew ** are the absolute best!! Please reward them for going above and beyond all expectations! They make you feel like you're their only concern and as if you're family! Greatest experience by far!

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    Staff

    Reviewed April 11, 2026

    Lindsey and the entire VU team were supportive, responsive and amazing throughout our entire buying process - start to finish!

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    Punctuality & SpeedLoan Process

    Reviewed April 11, 2026

    Phillip was absolutely phenomenal. He went above and beyond for my husband and I. The whole team was so easy to work with, and answered my questions promptly. When my husband was deployed during our loan process, they made sure our POA was perfect so we wouldn’t have any issues come signing day.

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    Reviewed April 10, 2026

    I am a veteran who was in need of a home for my family; I did not know about Veterans United and was turned down by my first lender; I was not sure why; my credit was good; my realtor said to try Veterans United and that is exactly what I did. I was fortunate enough to speak to Kayla, and from the time I spoke to Kayla and her team, everything fell (easily) in place for me! I now recommend Kayla, at Veterans United to every service member that I meet!

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    Customer ServiceStaffLoan Process

    Reviewed April 10, 2026

    I had a great experience working with Veterans United Home Loans from start to finish. Their team was responsive, knowledgeable, and made what can be a complicated process feel straightforward and manageable. What stood out most was how they handled my timeline. I initially reached out but decided not to move forward right away, and instead of constant follow-ups, they checked in periodically without any pressure. When I was ready, they picked right back up and made the process seamless.

    As a veteran, I also appreciated how well they understood and explained the VA loan process, making sure I had access to all the benefits and information available to me. Their online portal for document submission was incredibly user-friendly and organized—it made everything so simple that I almost felt like I was missing something. Overall, they made the experience smooth, efficient, and low-stress. I would absolutely recommend them to other veterans looking to buy a home.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffEase of UseLoan Process

    Reviewed April 10, 2026

    I I had a great experience with Veterans United Home Loans from start to finish. I started my pre-approval online, and the process was simple and easy to navigate. The team was always available when I needed them, I could call any time and get help, which made a big difference. Andrew ** was excellent to work with. He was responsive, knowledgeable, and always followed up, even outside normal hours. Thanks to his support, we were able to close in under 30 days. The online portal was also very user-friendly and made uploading and reviewing documents quick and stress-free. Overall, the process was smooth and efficient, and I would definitely recommend them.

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    Staff

    Reviewed April 9, 2026

    Excellent experience. Would highly recommend for Veterans who are looking to buy a home.

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    Staff

    Reviewed April 9, 2026

    This is my second time using Veterans United and my Team Heather ** and Bri ** were fantastic. Both really cared and it showed.

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    Customer ServiceStaffLoan Process

    Reviewed April 7, 2026

    Nick ** and Veterans United Home Loans is AMAZING, and so was everyone else on his team and by his side. He helped us secure our first home, and potential forever home; in an extremely challenging Central Coast of California market that is highly desired for retirees with little to no new housing being developed. Cannot say enough, I can say this though. Our agent (Brooke **) was so impressed with Nick she has highly recommended that my best friend from the Nuclear Navy uses him as they are looking to buy very soon near us; I linked them up today.

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    Staff

    Reviewed April 5, 2026

    Working with Veterans United to buy our home in New York was an outstanding experience. The team was professional, responsive, and truly cared about helping us every step of the way. They made a complicated process feel simple and stress-free, always taking time to explain things clearly and keep us informed. We couldn’t be happier with the support we received and highly recommend them to any veteran or military family. 10/10 experience!

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    Punctuality & SpeedStaff

    Reviewed April 4, 2026

    The entire team was fantastic. They made the process easy to understand and assisted through some paperwork speed bumps toward the end to closing. Our family got the dream home.

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    Reviewed April 4, 2026

    I could not have had a better team working with me. ALWAYS reachable with answers to my questions... Tim ** is AH-MAZING!

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    Staff

    Reviewed April 4, 2026

    Tyler is AMAZING! Great guy and very easy to work with. He helped us get into our home and now again with a refinance for even better terms. He’s the guy you need! May God bless him and his family.

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    StaffLoan Process

    Reviewed April 3, 2026

    Everyone at Veterans United was extremely professional and courteous. My loan application and processing could not have gone better.

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    Customer Service

    Reviewed April 2, 2026

    Aaron went above and beyond! He exceeded all expectations and he and his team made our first home experience great. Hands down some of the best customer service I’ve ever received. Thank you!

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    Reviewed April 2, 2026

    Working with Collin and his associates were very easy. The process was hassle free.

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    Staff

    Reviewed April 2, 2026

    Everyone was very helpful and very professional. Answer all questions I had.

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    Punctuality & SpeedStaff

    Reviewed April 2, 2026

    I will work with this team again and again. Very knowledgeable and quick to act on anything I ask.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 2, 2026

    I had a great experience buying my first home thanks to this team. Scott ** was always available to provide detailed answers and move things along quickly. This level of communication and efficiency is essential for navigating such a complex process. For those who demand excellence, Veterans United delivers.

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    StaffLoan Process

    Reviewed April 2, 2026

    I recommend them to ANYONE using a VA Home Loan. Their entire team is super knowledgeable, helpful, and responsive, and they have the tools to get you where you need to be. This is my second home loan through them and it’s always been a great experience.

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    Staff

    Reviewed April 2, 2026

    Veterans United was absolutely amazing. They help through closing and was always on top all my needs and helped me through any questions I had.

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    Staff

    Reviewed April 1, 2026

    My team helped me over several months until I could land the perfect home. They guided me carefully since I was a first-time homebuyer.

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    Staff

    Reviewed April 1, 2026

    This is an amazing group of talented people that truly will help every step of the way. 5 stars. Friendly and supportive.

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    TechStaff

    Reviewed April 1, 2026

    My mortgage team was amazing! We went under contract on the 5th and settled the 30th of the same month. Efficient, clear, and responsive. This is exactly how the home buying process should be! Thank you Clayton, Brian and VU team!

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    Staff

    Reviewed April 1, 2026

    Emmett **, Donna ** and their whole team have been nothing short of amazing! 10/10 Highly recommend! I have already referred my nephew a Navy Veteran who is working with Amanda ** my realtor!

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    Punctuality & SpeedStaffLoan Process

    Reviewed April 1, 2026

    Jordan at Veterans United has been dealing with us for approximately 8 years or so. He has been so patient and understanding without changing our mind so many different times. He has been nothing but great and excellent service. Our home loan went through perfectly and quickly. Thank you to a veterans United and Jordan.

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    Staff

    Reviewed March 31, 2026

    Devin C. was fantastic to work with. He was very communicative and kind. The to-do list made the process seamless and straightforward.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 29, 2026

    This is the second time buying a house and this experience was 100% better: constant communication with the different team members answers questions, gives guidance, and gives feedback in a timely manner. The entire process was quick and smooth as I responded to inquiries and questions as fast I could. Timely responses were the key and everyone was kind and professional throughout the process.

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    Customer ServiceStaffLoan Process

    Reviewed March 29, 2026

    I had an outstanding experience working with Veterans United, especially my loan officer Drew, and the entire team throughout my homebuying process. From start to finish, Drew and everyone involved were professional, responsive, and genuinely committed to helping me succeed. Drew took the time to clearly explain each step, answered all of my questions (no matter how small), and made what could have been a stressful process feel smooth and manageable. Communication was always consistent and timely, which gave me a lot of confidence along the way. What really stood out was the team’s dedication and coordination. Everyone worked efficiently behind the scenes to ensure everything stayed on track, and thanks to their hard work, I was able to close on my home without unnecessary delays. I truly appreciate the support, guidance, and care I received. I would absolutely recommend Drew and the Veterans United team to anyone looking to purchase a home—especially fellow veterans. Thank you for helping make this milestone possible!

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    Customer ServiceStaffLoan Process

    Reviewed March 28, 2026

    The entire staff assigned to help me with the loan process were simply fantastic. My loan officer Ben ** was always helpful whenever I had a question. Ben’s assistants Ashley F. and Sarah O. are fantastic also. They always followed up to make sure I was on track and if I had any other questions.

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    StaffLoan Process

    Reviewed March 28, 2026

    Bryant, our loan officer, provided exceptional service. He was consistently available from the beginning to the end of the process, even communicating with us while on vacation to address our concerns and questions. We found him to be very patient, knowledgeable, and incredibly helpful. I wholeheartedly recommend VA United to everyone.

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    Punctuality & Speed

    Reviewed March 26, 2026

    My experience was quick and painless. Tyler and his team made the process easy and practically foolproof.

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    Staff

    Reviewed March 26, 2026

    Very helpful and nice all around. Helped me understand the process.

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    StaffLoan Process

    Reviewed March 26, 2026

    First time home buyer here! Was extremely nervous at first but my Veterans Home team led by Nick ** kept the process easy and relaxed. They took care of me and ensured that after the home buying process they would be available to assist me for any needs. I highly recommend Nick and Veterans United Home Loans!

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    Punctuality & SpeedOnline & AppStaffEase of UseLoan Process

    Reviewed March 23, 2026

    Makes the VA loan process easy. Casey and Victoria were pleasant and professional. They were able to walk me through everything and quickly processed each step. Also, the website is fairly easy to use.

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    Staff

    Reviewed March 23, 2026

    Our VU team is exceptional, I felt that they want us to really win. Especially Spencer and Mackenzie who worked and walked us through the whole process. Team work makes the dream work indeed! I am grateful to them for helping us make our dream came true. Now, my little family and I will be making more beautiful memories in our first home!

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    Coverage

    Reviewed March 23, 2026

    Top of the line service from a mortgage institute. I was treated exceptionally well as a disabled Veteran. Very high recommendations to Veterans United realtor referral department. In retrospect, my team consisting of Max **, Amy **, Madeline S. And the whole insurance team as well.

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    Staff

    Reviewed March 23, 2026

    The entire team working with me made the home buying understandable and easy to complete. They all answered every question I had in a way I could understand. I liked the "to-do" list which listed each task I needed to complete to allow the process to smoothly move forward.

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    StaffLoan ProcessCommunication

    Reviewed March 23, 2026

    Levi ** was my home loan officer. He walked me through the process and kept me in the loop the entire time. He was very helpful, knowledgeable, and friendly. Jaclyn ** and Sarah H. were part of the team that helped me as well. Highly recommended.

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    Punctuality & SpeedStaff

    Reviewed March 22, 2026

    Tony, Jake and Lauren did amazing. They were always on top of things, left simple instructions and processed all paperwork very timely and professional. They were all a pleasure to work with and they were super fast. I have heard stories about home buying that may have some people scared to sell their home. But I assure you that wasn't the case for me. After submitting the proper paperwork I chose a house and 1 month later I was closing. Thank you guys. 10 out of 10 would refer anyone.

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    StaffLoan Process

    Reviewed March 21, 2026

    We had a great experience working with Veterans United Home Loans. The entire team was professional, responsive, and very helpful throughout the home buying process. They kept us informed every step of the way and made sure we understood everything along the way. Even when things got stressful near the end, they worked hard to keep everything moving and helped us get to the finish line. We truly appreciate the effort and support from the whole team and would definitely recommend Veterans United to other homebuyers.

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    Punctuality & Speed

    Reviewed March 20, 2026

    Great team, hard workers, Zach ** my hat goes off to you and your team. Thank you for everything. I didn’t think I'd be in my dream home. You guys made it happen and made it happen very fast with little asked of me. Thank you again.

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    Staff

    Reviewed March 20, 2026

    Veterans United was absolutely AMAZING, educational, caring, supportive, ALWAYS available no matter the day or time! The amount of pure attention to us no matter how big or small they guided us and held our hand from the second we got approved till even after the closing! I do not have enough words or gratitude for the opportunity and blessings they have provided to give us our home!

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    Customer ServicePunctuality & SpeedStaffLoan ProcessRatesTransparencyCommunication

    Reviewed March 20, 2026

    I can’t say enough great things about my experience purchasing a home with the Veterans United Home Loans team. From day one, they made the entire process feel smooth, organized, and far less stressful than I expected. The team was incredibly knowledgeable and always took the time to explain each step clearly, which made a huge difference for me. They were quick to respond, kept me updated throughout the process, and made sure nothing fell through the cracks. It truly felt like they were in my corner the whole time.

    What stood out most was their dedication to helping veterans and active duty members. They understand the VA loan process inside and out and go above and beyond to make sure everything is done right while looking out for your best interests. Thanks to Veterans United, I was able to move into my home with confidence and peace of mind. If you’re a veteran or service member looking to buy a home, I highly recommend working with their team—you won’t be disappointed!

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    Staff

    Reviewed March 19, 2026

    I have wanted to buy a house for quite a few years, but didn’t want the headache of dealing with the lenders. Veterans United made it easy. Don S and Rachel K made it exceptionally easy for me. They explained the current steps and what to expect in the next phase. From start to finish, they were both there and always friendly. I couldn’t have asked for two better folks to help my wife and I get into our home. I would definitely recommend using Veterans United.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed March 19, 2026

    Veterans United Home Loans was very fast and easy to work with. If I had any questions, my loan coordinator was extremely quick to get back to me. The loan coordinator went out of his way to make sure I understood. The underwriter was amazing, he was quick and to the point. My real estate agent was phenomenal, she made sure I understood everything along the way, as a first time home buyer. I couldn’t recommend Veterans United Home Loans any higher.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed March 19, 2026

    This is my first time doing business with them. I am impressed with their professionalism, efficiency, knowledge, and quick response to my questions. I got my mortgage refinance at a lower rate that wanted. I will definitely recommend them to my friends and family. What a team! Thank you!!

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    Customer ServiceStaff

    Reviewed March 17, 2026

    Thank you everyone. This team was phenomenal and thank you to Drew and Charles. I worked closely with those two during the process and they answered every call I had and I made well over 20 calls to them. They got my closing done in 25 days to beat my husband deployment. Greatly appreciate the team pulling over time for me. Thank you. It means a lot. I hope you all on my team stay very very blessed. You have a very good team on your hands. Can’t get much better than that.

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    StaffLoan Process

    Reviewed March 15, 2026

    My experience with Veterans United was excellent. Shane ** (Loan Officer), Derick ** (Loan Coordinator), and Tre ** (Concierge) were all outstanding throughout the process. They were professional, responsive, and kept everything organized from start to finish. Their teamwork made the home-buying process smooth and far less stressful. I truly appreciate their support and would highly recommend this team to any veteran purchasing a home.

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    Customer ServiceStaffLoan Process

    Reviewed March 15, 2026

    I had a really great experience with Veterans United Home Loans. They are incredibly knowledgeable about the closing business and make the whole process as smooth as possible. Highly recommend, thank you VA for helping me get into my first home! [P.S.: One thing to note: in as much as you are able to, save the numbers of your loan officers, concierge, etc. onto your phone beforehand. You will be getting quite a few calls from seemingly random numbers asking for sensitive information if you don't (for some reason they don't always automatically recognize the number as legitimately coming from VA), and in an environment plagued by scammers this can greatly add to the stress of the process.]

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    Online & AppStaff

    Reviewed March 14, 2026

    This website does not have the RAM capacity to express how grateful I am for the help of Dorian **, and the Veterans United staff! This home buying experience was a roller coaster of emotions but Veterans United aided in ultimate happiness!

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed March 14, 2026

    Steven ** from Veteran’s United was very friendly and easy to talk to. He was able to match the interest rate from another lender, and presented me a competitive estimate offer. I ended up choosing to do my refinance with Steven and his team at VU because of great communication, friendliness and professionalism. The process did not go without snags, but it was handled easily and smoothly.

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    Staff

    Reviewed March 14, 2026

    Jeff and gray were exceptional in their professionalism and assistance throughout the entire process. Wouldn’t t have made it all the way through without them. Big shoutout to Jeff. Hard worker and hope other prospective home owners are able to work with him in the future.

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    StaffTransparency

    Reviewed March 13, 2026

    Brock and the whole Veterans United team was a pleasure to work with. Home buying was stressful enough but they were so helpful and transparent through the whole process. I definitely recommend them to anyone.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 13, 2026

    I couldn’t have asked for a better team. They helped walk me through this whole process and made it easy. Literally, the hardest part, was waiting :).
    My agent was very supportive and helpful, she even got questions answered when I didn’t know where to go to ask.

    The guys at VU were amazing to say the least. Basically held my hand through all the paperwork

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    Staff

    Reviewed March 13, 2026

    Everyone we worked with was absolutely amazing! As first time home buyers, we were kept in the loop on everything and never had to wonder what the next step was. Thank you so much Christina and Garet!!

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed March 10, 2026

    Veterans United made my entire experience smooth and easy. I have many friends and colleagues that tell me that buying a home is a stressful experience but Connor ** and the rest of the team made my experience stress-free and easy! Connor took care of the VA loan for me, I didn’t need to apply for it through the VA which was great for me because all veterans know that dealing with the VA is a stressful process but I didn’t even have to do that! Connor would contact me frequently to give me updates about the process and he assured to answer all of my questions. Connor was also available for me anytime that I needed to answer questions and fulfill any request that I wanted with my loan. Overall, I would recommend any service member to use Veterans United to utilize their VA loan.

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    Punctuality & Speed

    Reviewed March 7, 2026

    Oh man, if you can follow the To-Do list as quickly as possible, you can own your home in less than 3 weeks. What a great company, with the most respectful, wonderful people that will take a few minutes and listen to whatever is on your mind. Just as if they were old friends in a catch-up conversation. God bless the VA and this company of great people!

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    Verified purchase
    Staff

    Reviewed March 7, 2026

    This was my first time purchasing a home, and I really didn’t know enough about the process. The wonderful people at Veterans United guided me every step of the way. They made sure I was informed, they happily answered every question I had (I had A LOT of questions), and I felt supported through the entire process.

    Thanks to them, I was able to find a wonderful home for me and my family! I could not have hoped for a better team of people to assist me through this experience! Thank You Veterans United!!

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    Customer Service

    Reviewed March 6, 2026

    Steve with Veterans United was the absolute best! I had zero issues and was able to close within 16 days because of how on the ball he was. Seriously anytime I texted or called he was right there with an answer and was to explain in such a reassuring way. I can not recommend veterans united enough! That was such a smooth and easy process I would do it again!

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    Staff

    Reviewed March 6, 2026

    The whole team was amazing from the start! As soon as I did a short inquiry, VU reached out and started rolling the process. It really was a painless and seamless experience! This was by far the easiest home purchase my family has experienced.

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    Staff

    Reviewed March 5, 2026

    Veterans United and the team I had with Drew and Dawn were phenomenal. They were very attentive the whole step of the way and always made it a point to reach out and answer any questions or concerns I had. They made the buying process painless and easy. Definitely recommend 10/10.

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    Loan Process

    Reviewed March 4, 2026

    Working with Veterans United and Josh ** was a wonderful experience. I hope veterans take advantage of the services provided by Veterans United Home Loans. And know Miracles do happen with the right team behind you.

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    StaffLoan Process

    Reviewed March 4, 2026

    I would highly recommend Veterans United for any Veterans looking to use their VA loan for purchasing a house. They are very knowledgeable and communicate better than any other lender I've dealt with in the past. I believe they handle other loans as well, so even if you aren't using a VA loan, I would imagine they would still be my recommended lender.

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    Staff

    Reviewed March 3, 2026

    While the process took a while, I had a good experience. They were patient and made everything easy to deal with. Now I can paint my house and put up a new fence. Thank you for helping me fix up my house VU!

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    Staff

    Reviewed March 2, 2026

    Eric and Nick were very helpful during this process. With this being our first home, and life being unpredictable, I couldn’t be more grateful with the patience’s and understanding they were with me. Huge respect for them and my deepest apologies when I was losing my patience and getting a little snappy. Our agent was Caleb and we couldn’t be more grateful, not only was he able to help guide us as new home buyers.

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    Staff

    Reviewed March 2, 2026

    Chris and Shyra were absolutely amazing through my entire home buying process. Chris went above and beyond when it came to answering questions and reassuring me through the process. Chris was available even on a Friday night at 9pm and Shyra always answered any questions I had.

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    Punctuality & SpeedStaffLoan Process

    Reviewed March 2, 2026

    We had a great experience with Veterans United Home Loans. The team was professional, responsive, and made the entire VA loan process simple and stress-free. They kept us informed every step of the way and were always quick to answer questions. We truly felt supported from start to finish and would highly recommend them to any veteran looking to buy a home.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparencyHonesty & Transparency

    Reviewed March 1, 2026

    This is an EXCEPTIONAL team which is why we’ve used them multiple times now! They know how to navigate the VA loan process seamlessly and make the entire process a breeze. Our loan officer Madison ** and her team truly care and were dedicated to getting us the best possible terms on our purchase. Even when Madison was under the weather and lost her voice, she was still making and taking phone calls to ensure every step of the process was communicated clearly and in a timely fashion.

    Shout out to Tim ** for being an amazing Veteran’s United realtor as well. We had worked with Tim on our last couple moves and when we started this process we found out that VU had adopted Tim as part of the team to become the lead realtor for our area. I honestly couldn’t recommend a better combined team if you value responsiveness, transparency, and SPEED. Their quick execution saved our deal and placed us ahead of other buyers. We wouldn’t be where we are OR where we’re going without them—thank you so very much!!!

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    CoveragePunctuality & SpeedStaff

    Reviewed Feb. 28, 2026

    Working with the team here has been one of the top experiences I would recommend to anyone looking to buy a home. They truly made us feel like family throughout the whole process from working extra to help us close early, to hunting down insurance, and managing every bit of the process from start to finish. They even sent our dog a welcome package to congratulate us on our purchase. This was my first home purchase and I was definitely uneducated on the process and very nervous but the team here made everything go smoothly and helped me through every bit of the process. I could not recommend them highly enough to explain how well it all went.

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    Customer ServiceTimeliness

    Reviewed Feb. 27, 2026

    Easy, very straight forward process. I felt unsure going in to it, nervous. As the process unfolded, it became easier. If I was not sure about something, I received an immediate response. I had a great team, just felt natural.

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    Customer ServiceStaff

    Reviewed Feb. 26, 2026

    This is the second time Steve and the team have helped me out, and this time was just as smooth as the first! My refi went faster than I thought it would, and any questions I had along the way they had answers for. Steve will definitely be getting a call when I buy the next one!

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    StaffLoan Process

    Reviewed Feb. 26, 2026

    Justin, Ashlyn, and team were so good to help me achieve my dream which now I will enjoy. Veterans United home loans are a huge asset when buying homes through VA financing. Couldn’t ask for more than each team member kept me informed of the loan progress and every inspection needed. I’m proud to have worked with this team.

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    Verified purchase
    PricePunctuality & SpeedBillingLoan Process

    Reviewed Feb. 26, 2026

    If you take a loan and forever just make payments you will maybe be ok, BUT.... If you attempt to make early principal payments or cancel escrow payments when your act becomes qualified, they will do everything possible to stop or delay or misapply payments in a way to maximize their income (your cost). I do not know how other third party VA loan managers operate but I very much feel like these guys deliberately stick it to me whenever possible; check alternative companies.

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    Punctuality & SpeedStaff

    Reviewed Feb. 26, 2026

    It went very well. They kept in contact throughout the whole process and answered all questions thrown at them. They ensured my family and I were always well informed and taken care of. The team worked very well together to make sure everything was taken care of as quick as it did. We found and signed for our home in a month and a half due to their hard work.

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    Customer ServicePricePunctuality & SpeedStaffLoan ProcessRatesTimeliness

    Reviewed Feb. 26, 2026

    I had a choice of companies to service my VA Refi need. ChatGPT suggested Navy Federal for perhaps a better rate and Veterans United for better customer service. I explored both options for a bit but quickly ran into obstacles with NF, including slow response to emails, getting a different person on the phone each time I called, requiring I open a NF bank account before they even talked to me, and a general sense of confusion (they explained by saying they were so popular that they were inundated with clients.).

    From my initial call to VU Megan ** was assigned as my loan officer. EVERYTHING I had to do was coordinated through her. EVERYTHING was explained, on time, made sense, and facilitated the complicated process. This was nothing short of first class concierge treatment, the kind rarely experienced in any format. No bots, no hand-offs, no excuses - just straight talk and professionalism. When the application was complete, Loan Officer Kristine ** similarly ushered me through the signing process which occurred in my home. Oh, I should mention that costs were comparable to NF (ChatGPT got that wrong.). Thank you Veterans United, thank you Megan **, and thank you Kristine **...you guys ROCK!

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    StaffLoan Process

    Reviewed Feb. 25, 2026

    Billy has been great through my original home loan and refinancing process. He is always professional and informative. The entire process of buying a home and getting everything coordinated was made much easier through Veterans United.

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    Staff

    Reviewed Feb. 24, 2026

    They were amazing every step of the way. Very caring, very helpful, and most of all they answered any and all questions I had along the way. (And I ask a lot of questions). They even remembered I have a dog and sent a gift box of dog toys and treats as a congratulations upon closing on my home.

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    Staff

    Reviewed Feb. 23, 2026

    Great service! And kind and patient team!! And grateful for them!!! And excellent care!!!! And highly recommend!!!! And would use time and time again!!!!

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    Customer ServicePunctuality & SpeedStaffBillingRates

    Reviewed Feb. 23, 2026

    Bill and his team blew us out of the water. The home-buying process can be daunting and intimidating. From the very beginning, we were welcomed with a clear and informative line of communication to answer any questions we had. Punctual responses were extremely helpful to the smooth process of going from pre-approval to keys in hand in under 2 months. Somehow, with all that efficiency, every single member of Bill's team, himself included, showed a level of professionalism, compassion, and care with every call. The only downfall is that we can only give one 10-star rating and not more. We will only recommend Bill and his team, along with Veterans United, to everyone going forward.

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    Customer ServiceStaffTimeliness

    Reviewed Feb. 23, 2026

    The VU team was great from beginning to end. Harris was available to answer any of my questions and he returned all of my calls and texts within hours. The best home buying experience any veteran could have. From beginning to end the VU team did not miss a beat. I've already referred them to two of my shipmates. The day after we closed we received a welcome package from Veterans United at our new address. They truly care about making your biggest purchase as smooth as possible.

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    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Feb. 21, 2026

    Veterans United gave me the best service, the best home loan rate and did so in record time, allowing us to close the deal 3 weeks early in New York. The team guided me, were easy to get a hold of. When I 1st started, I had a lender say, "Bring me any loan estimate and I'll beat it." Then I brought him the one from Veterans United and he bowed out gracefully.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 21, 2026

    We truly had an amazing experience throughout our home buying journey. From start to finish, the entire team was patient, supportive, and incredibly responsive, always taking the time to explain each step and answer our many questions. What could have been a stressful process felt much smoother because of their professionalism, communication, and genuine care for our family’s situation.

    Every detail was handled with diligence, and we always felt like we were in good hands. They worked hard behind the scenes to keep everything moving forward, and their encouragement and guidance meant so much to us during the waiting periods. Because of their dedication, we were able to close with confidence and peace of mind. We are beyond grateful for the experience and would highly recommend this team to anyone looking to purchase a home. They truly helped turn a big dream into a reality for our family.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 20, 2026

    I wish I had known about Veterans United the first time I bought a house. I've already recommended them to all my family who are vets. They made the process so much easier. The responses were always quick and they would even call and check how I was doing it if I needed anything. If we ever move in the future, Veterans United will be my first call!

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    Staff

    Reviewed Feb. 20, 2026

    I was truly blessed to have the team that I had, my journey wasn't easy but it was a success. Thank You Veterans United for all you do for the veterans of our country and thanks again to my outstanding team for your professionalism, understanding and hard work.

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    StaffLoan ProcessHonesty & Transparency

    Reviewed Feb. 20, 2026

    Everyone from accounting team to the loan team have been outstanding. Have no complaints. Worked with me at every step. Honestly if you are just in a slump and don't know the process or in a bad spot financially they will help you get to your goal. 100/10

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    Staff

    Reviewed Feb. 19, 2026

    You want to talk about nerve racking buying your first house... Jake at VU made it simple, seamless and went the extra mile with him and his team to make sure my family and I were taken care of. Not only that, they give sound advice and keep everything real and broke down Barny style, making home buying easy. We found ourselves in a home that didn't even feel possible before starting the process. Thank you to everyone at VU for supporting Veterans everywhere.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 19, 2026

    Dustin M. and his team made my home-buying experience absolutely wonderful. They kept everything organized and stress-free by regularly updating my to-do list in the VU App, which helped me stay on track and ensured the process moved smoothly. I truly appreciated their guidance, responsiveness, and professionalism throughout. Their communication, efficiency, and attention to detail helped ensure a smooth and successful closing.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Feb. 18, 2026

    Veterans United Home Loans made the process simple and smooth. Carma's team was kind, helpful, and quick to answer my questions. They really care about veterans and made buying a home less stressful. I would gladly recommend them to others.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 17, 2026

    JB ** and all of the staff at Veterans United were fantastic. We closed on our first home in 29 days, and it would have been faster if the Christmas Holidays and New Years had not slowed us down. The team was there for us with answers and help to all of our questions. This process could not have been easier. Including all of the follow up calls from them to make sure everything was ok after we closed. I can not speak highly enough of the professionalism and caring from the Veterans United team.

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    Customer ServiceStaff

    Reviewed Feb. 17, 2026

    Chris and his team were absolutely fantastic. Chris was very patient, friendly, never wasted my time, and spent a lot of time answering my questions. When I didn’t understand something he took the time to stay on the phone with me until I did. He was responsive and a pleasure to work with.

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    Staff

    Reviewed Feb. 16, 2026

    Every contact we had with VU was so personable and friendly. They answered my millions of questions and helped me understand the process every step of the way. They even remembered our cats name and sent a welcome home box, including a bandana with his name on it!

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    Staff

    Reviewed Feb. 15, 2026

    The team we had was great. We had so many hiccups and delays (no fault of theirs) and they helped us navigate through every problem. Buying a home is extremely stressful and they made it a little easier. Answered every question in a very timely manner. Thank you all for a great experience.

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    Staff

    Reviewed Feb. 14, 2026

    Being a home owner always seemed so distant and intimidating but Veterans United helped make home owning a reality; and gave us a very easy to understand step by step guide throughout the process. They answered all our questions and provided answers to questions we didn't even know we had.

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    Reviewed Feb. 14, 2026

    Each person played their role above and beyond what I could have expected. I worked with Kellen and Rebecca most of the process and I couldn't have asked for a better team!

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    Verified purchase
    StaffLoan Process

    Reviewed Feb. 14, 2026

    Jeff was great, helped me understand everything. Was very informative in every way. He answered my every question with no issues. I definitely hope anybody that goes through veterans united gets Jeff as their loan officer!

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    Customer ServiceStaffLoan ProcessRates

    Reviewed Feb. 13, 2026

    When I was exploring my options for a home loan, I was blown away by the Veterans Home Loan service. Not only did they offer fantastic rates that saved me a huge amount of money, but their customer service was truly exceptional. The team had such great people skills; they really took the time to connect with me, answer every question, and make the whole process smooth and stress-free. I felt supported every step of the way, and I can’t recommend them enough!

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    Customer ServiceStaffLoan Process

    Reviewed Feb. 12, 2026

    Just closed on my new condo with Veterans United! What a great bunch of people! My loan team, Stephen ** and Brandon ** handled everything and checked in with me almost daily. They made me feel like my loan was their most important thing to get done! My concierge, Miles **, checked in with me often, especially close to closing offering help with all of the moving services I may need! He cheered me on during the entire process! My real estate agent Corinne ** in Jacksonville Fl. was my angel! She helped me find exactly what I was looking for and made it happen! If you ever need an agent in North Central Florida, give her a call! She is a VA expert!

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    Verified purchase
    Staff

    Reviewed Feb. 11, 2026

    My experience with Taylor and his team was outstanding. He is very professional yet able to maintain a personal connection. Listen to my needs and help me understand what was possible.

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    Reviewed Feb. 11, 2026

    During my three home purchase transactions with Veterans United, I have consistently experienced a seamless and expedited process. Notably, the most recent transaction concluded within a mere 30 days, from the initial inquiry to the transfer to the mortgage broker for final processing.

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    Reviewed Feb. 11, 2026

    They were great. They know their stuff in every aspect of the home buying process. If ever asked I will definitely recommend them for the veteran looking to buy a home.

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    Staff

    Reviewed Feb. 11, 2026

    Veterans United will go out of their way to help you get a home you can afford. I had to find a place for me and my kids (2 dogs and a cat) after my wife of 36 years passed away, and I cannot take of the place we were living. They care for the Veterans and will help them find a home.

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    Staff

    Reviewed Feb. 10, 2026

    Brandon was Great and went the extra mile to get things done. They were readily available when I wanted to talk to them or needed something. Brandon was very polite, professional and considerate. I believe he enjoys his job helping veterans and it shows.

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    Customer ServiceBillingLoan ProcessTransparency

    Reviewed Feb. 9, 2026

    Everything was fine until they changed who serviced our loan. This happened the 1st week of this year. Once it was done, our entire payment history, escrow and tax records disappeared. They reported to all 3 credit bureaus that our account was closed. Now it shows no home loan on our credit report, but our loan history length was seriously degraded with it being a closed account. My current web page has no history prior to January 5th of this year. Asked them over the phone to update our credit reports and was told I needed to put it in writing and send it to their credit dispute office. Luckily we only have 3 years left with these idiots. I would refinance but currently at 2.5% makes that impossible. I strongly suggest you do not do any business with this company.

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    Loan ProcessRates

    Reviewed Feb. 7, 2026

    Do not trust these people, they’re like the guys at dealerships trying to sell you on a high-interest-rate loan the moment they find out you are a vet. Was working with them for a while until I started noticing the loan team’s monthly estimates were $1000 higher than what I would see doing the math. Issue was that they do not say what they’re going to give you as an interest rate. Maybe I was incorrect with math, but checking other loan companies, their estimates were much closer to the math I did.

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    Customer ServiceStaff

    Reviewed Feb. 6, 2026

    Knowledgeable, helpful, and supportive. The team was on top of things, consistent with communication and the follow-up was pretty top-notch. There was never a time it felt like you would not see the end goal of purchasing a home with the professionalism they displayed.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessHonesty & Transparency

    Reviewed Feb. 6, 2026

    We honestly couldn’t have asked for an easier loan process. Everything was done online, and uploading the requested documents was simple and straightforward. It made the whole experience stress-free from start to finish. Ben, Lisa, and Jonathan were all incredibly helpful, quick to respond, and always happy to answer our questions. We never felt left in the dark. They also connected us with our real estate agent, Sondra **, and we truly can’t praise her enough. She went above and beyond to hold our purchase together and made everything come together seamlessly. We were so impressed that we're having her list the home we just moved from. Highly recommend this entire team!

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Feb. 5, 2026

    Everything from start to finish was very smooth with our VU team. Our team reached out to us frequently to keep us updated on the process and let us know when things were needed or if things were moving forward appropriately. Sam answered our questions quickly and was always available to hop on a call with us to go over things more thoroughly. Overall we had an amazing experience and are very happy with everything!

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    Reviewed Feb. 4, 2026

    Working with Dustin has been an incredible positive experience. I felt heard and supported in completing the refinance process. I would highly recommend Veterans United due to the service Dustin consistently provides.

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    Staff

    Reviewed Feb. 4, 2026

    A great experience to say the least. From starting my home search to closing the team at Veterans United helped me every step of the way. Any questions I had they were happy to answer, and they made the entire process simple.

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    Punctuality & SpeedStaffRates

    Reviewed Feb. 3, 2026

    While there were hurdles, as there are when attempting to buy and sell simultaneously, every person at Veteran United was friendly, helpful, and provided answers to questions with integrity. I would strongly recommend using for many reasons but the main one is you want a company that is looking out for your interests in regards to purchasing a home. Appraiser was late and set us back a bit, small potatoes.

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    Billing

    Reviewed Feb. 2, 2026

    After documenting escrow requirements, and discussing amount to be included in monthly payment, it was determined that escrow to be $450/month. Not to be, as Veterans United is now escrowing $1000/month! Promises to review never happened, so disappointing.

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    Staff

    Reviewed Feb. 2, 2026

    My experience with Veterans United was outstanding, thanks to Zachary ** exceptional guidance and professionalism. As someone navigating the homebuying process after retirement, I had plenty of questions—and Zachary made the entire experience clear, organized, and stress-free. Zachary was knowledgeable, patient, and incredibly responsive. He took the time to explain each step of the process, ensured I understood my options, and kept everything moving forward smoothly. I always felt informed, supported, and confident in the decisions being made.

    What stood out most was Zachary genuine commitment to helping veterans succeed. He made himself available, anticipated next steps, and guided me through the process with care and precision. I highly recommend Zachary ** and Veterans United to any veteran or retiree looking for a trusted partner in their homebuying journey.

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    CoverageStaffHonesty & Transparency

    Reviewed Feb. 1, 2026

    Veterans United worked with me for many years to help get my credit and finances ready for a home purchase. Once I was finally ready, the entire process was seamless. A dedicated group of individuals worked closely with me to set up the financing and insurance, and they worked tirelessly to overcome any obstacles that came up. They were always available to support my real estate agent, but most importantly, they were always available to me. There was never a moment when I felt lost or unsure—someone was always there to provide guidance and answer my questions. This is the fourth home I have purchased in my life, and this was by far the most honest, competent, and smooth process I have ever experienced. I was consistently treated with kindness and respect, which truly made the experience stress-free. I cant recommend Veterans United highly enough.

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    Punctuality & Speed

    Reviewed Feb. 1, 2026

    Trey and Nico are hands down the best guys to work with!! I could not ask for a better team to work with! This is my 2nd time using this team. If you need anything they are quick to answer, handle all the backend work and make everything super easy. They made my settlement session only 15 minutes!!

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    Staff

    Reviewed Feb. 1, 2026

    Everybody was very helpful and kind the whole process and worked so hard to help me and my wife get the house of our dream. Jeremy and Scott were amazing.

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    Customer ServiceCoveragePriceStaff

    Reviewed Jan. 31, 2026

    Buying my first home was so stressful. I had no idea where to start, or what all went into it. I called Veterans United, and they literally took care of everything for me. They connected me to an amazing realtor in my area, helped me find great insurance quotes, and they took care of all of the hard work for me. My concierge team was the absolute best. I cannot thank Veterans United enough. Buying a home is stressful, but they make the process simple and easy. Highly recommend!

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    CoveragePunctuality & SpeedStaffTransparency

    Reviewed Jan. 30, 2026

    The purchase of a home can be one of the most stressful event in your lifetime. One of the main reasons is you may or may not be kept in the loop so you have to be patient while you are waiting for a process that you have little control of which can make you feel anxious at times. Amazingly this was not the case with Veterans United specifically Lily ** and her team. She kept us in the loop every step of the way. She let us know what to expect and at the close of the day she would always send an update which was always positive. This made you feel good especially if you're not sure about what is happening behind the scenes. In addition Veterans United has a very informative website with videos that tells you about the process and what to work on or expect during the next step. We really appreciate this kind of information and customer care. Thank you very much, we really appreciate it, and keep up the fine work.

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    Customer ServiceOnline & AppStaff

    Reviewed Jan. 30, 2026

    Veterans United made my home buying process so much easier with their app. Their site allowed me to keep track of where I was in the home buying process along with the ease of document upload and discretion of what exactly was needed made life easy. The team themselves is very communicative and easy to communicate with whether it be via text, call or email a response is always moments away. Anyone who is designated to help you with which part of the home buying process you are in or with useful information for finally moving is a specialist with their part!

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Jan. 30, 2026

    We had an outstanding experience with our Veterans United mortgage loan team. They were flawless from start to finish—quick, professional, and always respectful. Communication was clear, the process was smooth, and we even closed earlier than expected. We couldn’t have asked for a better experience and highly recommend them to anyone looking for a stress-free home loan process.

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    CoverageTechStaff

    Reviewed Jan. 29, 2026

    I was very nervous, the team told me what I needed to do every step of the way. It went so smooth. When I had questions they had answers, if I had a problem they fixed it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 29, 2026

    Outstanding service! Fast, reliable and customer-focused. Highly recommend Jake from this lending company, hassle free solutions. They provide white glove experience from start to finish and and communication is AWESOME. Take advantage of the self guided videos as they are supplemental to the service you receive.

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    StaffLoan Process

    Reviewed Jan. 27, 2026

    The refinance process with VU was smooth and reassuring from start to finish. Tiffany and Kayla were responsive, direct, and proactive, which made the entire experience feel effortless and stress-free. Easily the best home loan process I’ve experienced.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 26, 2026

    Great job from start to finish. Everything explained step by step. All questions answered with a quick phone call. Would definitely use this service again. This company has a great reputation and certainly deserves it. My son and I couldn't be more pleased to have worked with them.

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    Staff

    Reviewed Jan. 24, 2026

    Great.👍 They were great help to me and my family in a home buying process. They helped me a lot and with all the papers work needed step by step. I will recommend Veterans United to all my friends and family.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 23, 2026

    They made the process of buying a home super easy. Any time I had questions, they were answered almost immediately; if not, I would have gotten a call back very fast. These guys are awesome, 10/10 would recommend.

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    Veterans United Home Loans Company Information

    Company Name:
    Veterans United
    Website:
    www.veteransunited.com