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Veterans United Home Loans Reviews

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About Veterans United Home Loans

Veterans United Home Loans (NMLS #1907) is a mortgage lender headquartered in Columbia, Missouri. It specializes in U.S. Department of Veterans Affairs (VA) loans for home purchases and refinances. Veterans United services loans in all 50 states and offers online support for customers who don’t live near a physical branch.

Visit www.veteransunited.com
Pros
  • Specializes in VA loan programs
  • Purchase and refinance options
  • Available nationwide
Cons
  • Only has 24 branches across 17 states
  • Website is difficult to navigate

Veterans United Home Loans Reviews

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    Page 4 Reviews 225 - 375
    StaffHonesty & Transparency

    Reviewed May 28, 2026

    As a Gold Star wife it was an emotional time purchasing a new home without my husband and I was hoping it wouldn't be too overwhelming. I can honestly say that everyone involved at VU made this process pleasant for me. Everyone was professional and attentive to my questions or concerns and always made me feel at ease. I really appreciate everything you all have done for me!

    -Michelle N

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    Customer ServicePunctuality & SpeedRefunds & PayoutsResolution

    Reviewed May 27, 2026

    Waited over 30 days for a refund check from overpayment of taxes that was supposed to be mailed and never was received. Called. Was told to send a direct deposit slip in. Did that, called to make sure it was received, it was. Everything was all set. A week later I get a call that the form wasn't good enough. Email a voided check from the same account as the direct deposit. The "Escalation Team" should all be Fired. Useless.

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    Punctuality & SpeedStaff

    Reviewed May 27, 2026

    The whole process was made so easy because of Brad T. And Amanda **! They worked fast, communicated with us with ease, and just all around were amazing!

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    Reviewed May 27, 2026

    Way easier than I thought it would be, if I would ever need to buy another home, this is where I would come.

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    CoverageMaintenanceStaff

    Reviewed May 24, 2026

    Michael was outstanding. It was our first time buying. Both him and his team were attentive and able to answer any questions readily. We had issues with the title company an hour prior to closing and Michael was able to fix it so we were able to close on our first home!

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    Punctuality & SpeedStaff

    Reviewed May 24, 2026

    I had a great experience with Veterans United. The team worked very professionally with the realtors and managed to close on my new home in less than 30 days. They were quick to solve every problem that arose during the process. I would certainly recommend the veteran united. As a first-time home buyer, I appreciate that they provide very clear details and explain everything thoroughly throughout the process. I am also very happy with my realtor (Lila from Century 21). She is extremely knowledgeable and a skilled negotiating agent, which has made this experience much easier. I would definitely recommend their services.

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    StaffLoan Process

    Reviewed May 24, 2026

    Rob and his team were outstanding. There were no stress. They kept me informed and answered all my questions. They were very professional and was there for me right up to closing. I will definitely recommend Veterans United Home Loans to my friends and family. Thank you for a wonderful opportunity for me buying a home. I give them a 10. Best regards, Tawna **.

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    Staff

    Reviewed May 23, 2026

    For this to be my first home buying experience, it was amazing! I've heard many people talk about how it's a hard process to purchase a home, but I didn’t even have to ask questions because all of my questions were answered before I had to ask. It was extremely smooth and easy. Will definitely use them again in the future!

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    MaintenanceStaff

    Reviewed May 23, 2026

    Helped a lot with the entire process. Was informed on everything and any issues that came up and even informed us on how to fix and make sure the issues were taken care of.

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    Reviewed May 23, 2026

    Very engaged throughout the process. Made the purchase a lot easier than I had expected.

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    StaffTransparency

    Reviewed May 21, 2026

    Everyone who helped from start to finish was very thorough and helpful. They gave updated info right away and made the moving process really easy

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    Punctuality & SpeedStaff

    Reviewed May 21, 2026

    The VU helped make our home buying process super quick and smooth, our team was great! Colin/Patrick were both amazing and took great care of us! The process was organized and conducted with utmost professionalism!

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    Staff

    Reviewed May 21, 2026

    Very professional and knowledgeable, questions, if any, were answered in a timely manner, very courteous and helpful from start to finish, I highly recommend Veterans United!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 21, 2026

    They were quick with response time, helped with everything possible, and handled every situation perfectly. The whole team was hands down great! They handled every emotion we had smoothly and were there for us every step of the way. Home buying is stressful but knowing they were doing everything possible to make this as smooth as possible made this enjoyable and low stress levels all the way through signing.

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    Reviewed May 20, 2026

    These guys provided Super great service from cradle to grave!

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    StaffLoan Process

    Reviewed May 19, 2026

    The overall process was extremely smooth and professional. Any questions I had, they were always there to help guide me through. They also made sure I knew what I needed to get done, and everything was laid out very nicely. I had the pleasure of working with Shane ** as my loan officer. He was beyond professional and always extended his hand for help throughout the whole process. He made sure everything went smoothly and done on time. Highly recommend them, they will take care of you and make the home buying process smooth!

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    CoverageStaffLoan Process

    Reviewed May 19, 2026

    Matt and Michelle worked very hard and diligently to get the loan through underwriting. When we went to close on the house, all went very smoothly, and I really appreciate having the confidence in knowing that Veterans United helped me to get a loan for our dream house in Florida.

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    Punctuality & SpeedStaff

    Reviewed May 19, 2026

    Buying our home with Veterans United was wonderful! Nick, Eric and Kole helped us every step of the way and our realtor Stacy was amazing! Every step was handled expertly and quickly.

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    Punctuality & SpeedStaff

    Reviewed May 18, 2026

    Very helpful personnel. Quick, knowledgeable, courteous.

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    Punctuality & SpeedStaff

    Reviewed May 18, 2026

    Amber ** with Veterans United was amazing in helping me purchase my first home. She was very responsive, listened to what I had to say, and let me know she is always available even after I closed on my home. Lastly, we closed in 17 days! I heard 30 days was fast, so 17 days should be some sort of record, right?!

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    Verified purchase
    Punctuality & Speed

    Reviewed May 17, 2026

    Corey and his teammates made it simple to get the ball rolling for when we found our home, and the process of closing went just as quick and efficiently.

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    StaffLoan Process

    Reviewed May 17, 2026

    With less than perfect credit, Veterans United was willing to work with me to get me into my home. Loan officer was on top of everything. Made sure to communicate with me about things that were required. Very friendly and understanding.

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    Customer ServiceStaffLoan Process

    Reviewed May 16, 2026

    Brain is the best! The North Jersey housing market is challenging especially for VA loans because there are so few veteran buyers. Nevertheless, Brian got the entire condo VA approved and us Clear to Close in a little over 30 days which is tremendous. He responded to us in minutes. He demonstrated excellent proficiency and customer service.

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    Loan Process

    Reviewed May 16, 2026

    All around, very great people from start to finish, and also getting me approved for the loan. They know what they are doing. I would highly recommend them. What do you have to lose?

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    Staff

    Reviewed May 16, 2026

    The whole process and everyone involved were nothing short of amazing. So nice and knowledgeable. Whatever you guys are paying them it needs to be more because they are just that good!! Not pushy but always there to help and the knowledge to back it up. Top notch company.

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    Staff

    Reviewed May 16, 2026

    Best home buying experience ever, you guys are amazing.

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    Staff

    Reviewed May 16, 2026

    Team answered all my questions and were responsive, made the long process feel personable.

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    Sales & Marketing

    Reviewed May 15, 2026

    When I started the process to buy my home I was nervous! I was especially nervous about financing. Scott was the first person I talked to. First thing he said was, "You can do this!" Everything on Veterans United's end was spectacular. Scott kept in constant contact with me. When he wasn't available his supervisor Mason stepped in. When things got rocky with my city's point of sale inspection they never abandoned me. Scott listened to me vent and always reminded me that it would work out. I would have done this a long time ago if I knew this team was there. My situation was different since I was coming from a lease to own, but they took that in stride and now we have our home. I can't say enough great things about Scott and Mason and all the people I worked with at Veterans United.

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    Reviewed May 15, 2026

    Wonderful teamwork! Constant contact regarding next steps. 5 STARS!!!!!

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    Punctuality & SpeedStaffLoan Process

    Reviewed May 14, 2026

    They took good care of me from the loan officers and the realtor. This process went by so fast and got into a new home so quickly. Thanks.

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    StaffLoan Process

    Reviewed May 14, 2026

    Mine was a different story. I chose to do all the foot work on the loan. Little did I know there would be so much to do to get to the closing date. It was a lot of work. but everything turned out fine. One thing I can say is we all become educated on a lot of paperwork and who needs what. And I think this will help in the future as far as a learning curve.

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    StaffLoan ProcessHonesty & Transparency

    Reviewed May 14, 2026

    I would just like to say my whole team was amazing, Ward ** and Jay ** always there to answer random questions along the way and point me in the right direction, they definitely went above and beyond, hands down don’t think you can find a better loan officer and specialist. Holly ** crunching numbers last minute to make sure I can stay in the green for the loan and working with me directly was amazing and I am very grateful for her help and experience.

    My realtors Rebecca and Bruce ** were and still are amazing. Thanks for connecting me with such great people in general. Oh and Tara ** dude amazing as well, always there to let me know I gotta sign something and super nice. Honestly I feel like this is the best possible team anyone could receive. I got super lucky and I feel bad not everyone can't experience what I did. Every issue, question or potential set back, no problem at all, my roster was stacked and I didn’t even know it, this team is so good I’m considering never buying a house again because I don't think anyone else will come close to being as good. Again my family and I are beyond grateful for everyone's help and wish everyone the best moving forward. Thank you.

    - Gregory

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    Customer ServicePunctuality & Speed

    Reviewed May 14, 2026

    Great company to work with. THis is my second time working with Bryant and his team and if it's possible this time went even smoother than the last purchase. Very attentive and communications are quick and clear. Couldn't be happier with this team. Great job!

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    Staff

    Reviewed May 13, 2026

    My VU team was absolutely outstanding! This whole process was done online and I could not have asked for a more professional and accommodating team!

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    Customer ServiceStaff

    Reviewed May 13, 2026

    5 stars. No hesitation. I'm active-duty Navy and closed on my first home while deployed at sea — across time zones, with limited connectivity, and no shortage of hurdles. Veterans United made it happen. The communication was excellent. The team was professional, knowledgeable, and genuinely trustworthy. Every challenge that came up was met with a solution, not an excuse. If you're a service member trying to buy a home, especially under difficult circumstances, this is the team you want in your corner. They earned every one of these five stars. ⭐⭐⭐⭐⭐

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    Customer ServiceStaffFollow-Through

    Reviewed May 13, 2026

    I can’t say enough about Chad and Catlin. Two of the most compassionate, supportive, educational and caring people I have ever met. They exemplified communication, respect and diligence. Their knowledge and follow through can’t be measured. I felt heard, supported and like my needs mattered. It is hard enough to have to move all the time and decide to rent or buy. After 24 years in the military with multiple moves and mortgages, coming home means something different. Chad and Catlin cared enough to make it different. Thank you for everything. You are amazing human beings and so supportive of the Veteran community

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    Customer ServiceCoveragePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed May 13, 2026

    Working with Veterans United was an outstanding experience from start to finish. Randy ** and his team did an excellent job setting expectations early and creating a professional, organized process throughout the entire home loan journey. Randy was consistently responsive, professional, and transparent every step of the way. What stood out the most was his ability to stay true to his word and provide steady communication during the process. Although underwriting and reviews took a little longer than expected at times, it was clear that the team was being thorough for the right reasons and ensuring everything was done correctly. Overall, I truly appreciate the dedication, professionalism, and teamwork Veterans United provided. I highly recommend Randy and the entire team to any Veteran looking for a smooth and trustworthy home buying experience.

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    Loan Process

    Reviewed May 12, 2026

    This is my second time working with VU and they've never failed. Approval for the loan process was smooth, finding and submitting documents to support the closing on the specific date was even better experience. Justin ** thank you. Abbey ** thank you both for all the hard work. I'm happy.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed May 12, 2026

    Chris **, I wanted to take a moment to sincerely thank you and your team for everything throughout this home buying process. Buying a home is stressful enough on its own, but navigating timelines, underwriting conditions, closing numbers, and all the moving parts that come with purchasing could have easily been more overwhelming than it was.

    Your communication, patience, responsiveness, and guidance throughout the process truly made a difference for us. I especially appreciate how quickly you and your team answered questions, explained things clearly, and kept everything moving forward. It gave me a lot of confidence during this life transition for my family. Thank you again for all the hard work behind the scenes to help make this happen. It’s greatly appreciated, and I won’t hesitate to recommend you and your team to anyone I know going through the home buying process. I greatly appreciate you all. You’re all the best. I want to show appreciation specifically to everyone else in your team I worked with: Alix, Julia, and Margaret. You guys are awesome.

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    Staff

    Reviewed May 12, 2026

    This buying experience, the team, has changed my way of life for buying a home permanently. I will never use any other organization again. Keep up the great work! This VU team is the epitome of what a team focused on their customer should look like, be like.

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    Staff

    Reviewed May 11, 2026

    They have been outstanding through my experience of purchase and refinancing!

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    StaffLoan Process

    Reviewed May 9, 2026

    Kris and the VU team made the loan process understandable and helped to accomplish all the To-dos in an easy manner, always staying on top of things. I would definitely recommend Veterans United to all vets looking to purchase a home. Thank you all.

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    Staff

    Reviewed May 9, 2026

    Our experience with Veterans United was outstanding from start to finish. The entire team was knowledgeable, responsive, and incredibly supportive throughout the entire process. They made buying a home feel much less stressful and always took the time to answer our questions. We truly felt like they cared about helping us succeed. Highly recommended!

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    Customer ServiceStaffFollow-Through

    Reviewed May 9, 2026

    10/10 Veterans United did a great job. Zane and all his colleagues were extremely efficient and professional, easy to talk to on the phone. And followed through with everything they said they would do.

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    Staff

    Reviewed May 8, 2026

    These folks made it so easy to go through all the processes. Very efficient and easy viewing program through it all. Very little need to speak with reps. But also very smooth and comforting help. Highly recommend to all Veterans!

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    Staff

    Reviewed May 8, 2026

    The team at Veterans United made my move very easy and enjoyable. I would highly recommend every member of this team to anyone looking to have a seamless purchase of a home.

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    StaffLoan Process

    Reviewed May 8, 2026

    I had a very positive experience with everyone on my home loan team. As a first time home buyer they made the whole process simple and easy to understand. I would use them again without a doubt.

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    Reviewed May 7, 2026

    This is my second time using Veterans United, and if I can buy 22 more houses, I would use Veterans United for all of them.

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    StaffRates

    Reviewed May 7, 2026

    Alec and the entire Veterans United team was AMAZING! Easiest first time homebuying experience ever! 100/10 rating (no typo).

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    Sales & MarketingStaff

    Reviewed May 6, 2026

    As an almost 9.5 yr vet from 2005-2014, I had 3 deployments and when I found this house for sale, I knew it was a great deal, but my anxiety was just through the roof. Billy and the whole rest of the team as well, are just amazing!!!! They are so helpful and broke everything down, it was actually so much easier than I ever expected!!! These guys ROCK!!!!

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    Loan Process

    Reviewed May 6, 2026

    My first time ever buying a home. I want to thank the Veterans United Home Loans for this great opportunity. My husband Anthony ** would have loved going through this with me. Thank God for his service and thank all of you at United veterans for giving me this opportunity. It all went so smoothly within 30 days I was in my home. Everyone was so committed and letting it run so smoothly. You just don't know how much I appreciate you all for doing this me and the fur babies just fine. Thank you all so much.

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    Staff

    Reviewed May 6, 2026

    I would like to thank Jake, Grace and the whole team at Veterans United for their guidance and support in me purchasing my home. Also, I would like to personally thank Susan ** of Reddick Realty for her expert negotiations in navigating me to the finish line.

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    Customer ServiceCoverageStaffLoan ProcessRates

    Reviewed May 5, 2026

    Big thank you to Justin, Andrea and Julia at United Veteran Homes for getting me to the finish line on our home. 🙏🏾❤️🙏🏾 Buying in 2026 is no joke. Rates, paperwork, underwriting... You made a process that felt impossible feel manageable. You answered every panicked email, explained things 3 different ways until it clicked, and fought to get us closed you guys never gave up and always answer my questions and always believed we will get to this point. We have keys in hand because of your team. Can’t recommend you enough. If anyone needs a Team that became family who truly care about their clients. I highly recommend United Veteran Home Loans.

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    StaffEase of Use

    Reviewed May 5, 2026

    Thank you to the David and his team at Veterans United. They helped me through the home buying process and made it very user friendly.

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    Staff

    Reviewed May 5, 2026

    A group of fantastic professionals! A true pleasure working with that team, highly recommended.

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    StaffLoan Process

    Reviewed May 3, 2026

    Top Tier!!! They are knowledgeable in all ways of lending. They walked me through my first home buying experience with a VA Loan. I would recommend them to anyone, especially Veterans looking to start the home lending process. They are above bar in all aspects!

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    Staff

    Reviewed May 2, 2026

    The whole team was courteous, professional, knowledgeable, and efficient, accomplishing tasks in a timely, effective manner. I have no complaints. Very highly recommend.

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    Customer ServiceStaff

    Reviewed May 2, 2026

    The team was awesome, everything went smoothly and effortlessly. Didn't take long to close; the hardest part was finding a home. They were in consistent communication with you, professional, and proficient. Ryan and his team made the process stress-free and made sure you were taken care of.

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    Punctuality & SpeedStaff

    Reviewed May 1, 2026

    Very easy process, everyone I worked with was extremely nice and helpful throughout the process. Any questions I had were answered quickly. Highly recommend working with them to buy a house.

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    Staff

    Reviewed April 29, 2026

    The help me work through all the issues to get it done.

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    Reviewed April 29, 2026

    I was lost. I got so many different stories from different mortgage companies. Then one of my brothers suggested Veterans United. I immediately found the site and signed up.

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    Customer ServiceStaff

    Reviewed April 29, 2026

    I am a real estate agent. I had a buyer come to me preapproved by Kurt Rinehart with Veterans United. I had such a wonderful experience working with him. No two transactions are ever the same, but the one thing that is always consistent is that communication in a timely manner is key to closing. Kurt went above and beyond to be available even after the office closed for the day. We had to get a little creative at the last minute because the buyer had to be offshore. Kurt brainstormed and found a solution so we could still close on time. I would highly recommend Kurt to anyone looking for a knowledgeable and responsive lender who will work hard on your behalf.

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    Customer ServiceStaffLoan ProcessCommunicationHonesty & Transparency

    Reviewed April 29, 2026

    I would say that I would probably recommend Veterans United as a whole but not specifically the loan officers that were over my loan. Working with the loan officer was by far the worst experience I've ever had on a professional level. Poor communication, lack of accountability and at times just downright disrespectful. I wouldn't recommend her working on anyone's loan. They're supposed to be helping Veterans make important life decisions in obtaining a home for their family and honestly acted like they're being forced to do so. On another note our real estate agent, Sharon, was absolutely amazing!! If it hadn't been for her we wouldn't have even closed on time. She was always very positive and helpful and went above and beyond to help me understand and obtain my home. I'm sure there are far better people working for Veterans United and as a whole the company does great things.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 29, 2026

    At VU, you have a TEAM. That’s not just a feel good word. It is the reality you’ll discover. From Agent to Lian Team, you are informed, enlightened, kept on track and up to speed, shown both patience and courtesy all the way through. And you are treated respectfully, professionally. I have zero complaints and full appreciation for my VU Team, A to Z. I highly recommend VU to any and all in purchasing a home or property! 100%👍🫡

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    Customer ServiceStaffLoan ProcessRatesCommunicationHonesty & Transparency

    Reviewed April 28, 2026

    Chris ** and his team were awesome! They kept me in the loop the entire time and were always happy to jump on a call. Chris treated all of my concerns with the utmost importance, even when he did not have an immediate answer. My loan process had its fair share of bumps, but Chris and his team worked relentlessly to help me get it done so I could keep my low interest rate. It was honestly a pleasure to work with them, and I'm so happy to have my loan with people who make communication so easy. Huge thanks to the whole team. None of this would have happened without you. You guys ROCK!!!!

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    Contract & TermsPriceRates

    Reviewed April 28, 2026

    This process could not have been smoother! We were able to get into the home of our dreams much sooner than we ever thought we could, and at an interest rate that didn't cost us any points. Our contacts were so personable and remembered details about us and our family that we didn't even realize we'd previously discussed. All in all, a most positive experience.

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    Staff

    Reviewed April 27, 2026

    Just like before, my experience with Veterans United was amazing. They always go above and beyond to make sure you have everything and the information that you need and in a timely manner.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed April 26, 2026

    I had an outstanding experience working with my loan officer and their entire team throughout the home buying process. From start to finish, they demonstrated professionalism, responsiveness, and a genuine commitment to helping me succeed. They took the time to clearly explain every step, making what could have been an overwhelming process feel smooth and manageable. Anytime I had questions, they were quick to respond with thoughtful and thorough answers, which gave me a lot of confidence along the way.

    What truly stood out was their attention to detail and dedication to ensuring everything stayed on track. They worked diligently behind the scenes to avoid delays and made sure I was always informed and prepared. Because of their expertise and support, I was able to move forward with confidence and ultimately achieve my goal of homeownership. I’m incredibly grateful for their hard work and would highly recommend them to anyone looking for a knowledgeable and reliable team.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed April 25, 2026

    Not only was the process fast and easy, the team kept us informed, answered all of our questions or requests within 10-30min, and helped us close escrow early in about 15 days. They knew exactly what was needed and the “to-do” list in the app helped us keep track of everything.

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    Reviewed April 25, 2026

    This is the second time working with Fahad and his team and just as before they were absolutely the best! They make everything stress free and easy! Would totally recommend!

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    Sales & MarketingStaff

    Reviewed April 24, 2026

    I cannot thank Veterans United enough. They made this process extremely simple. The hardest part of this whole process was deciding what house I wanted. I never felt pressured to do anything, and they were always willing to answer any questions I had. They didn’t just help me buy a house; they are the reason why I got a home. They truly were a Godsend.

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    Punctuality & SpeedStaff

    Reviewed April 24, 2026

    Best possible service ever. The team are super knowledgeable, fast, and 100% there for you. Best possible outcome ever.

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    Reviewed April 24, 2026

    Great crew! 3rd time using VU! Highly recommend!!!

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    Reviewed April 23, 2026

    Jon and his team blew my expectations out of the water. My home buying experience was literally stress free.

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    Reviewed April 23, 2026

    Thank you to Hunter and his team for working with a high level of patience and integrity. We appreciate you taking the time time explain what happens at each stage and walking us through it through the closing. Thank you much for making yourselves available anytime we had questions. KUDOS TO YOU ALL FOR A JOB WELL DONE!!

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    Tech

    Reviewed April 23, 2026

    I could not, think of anything or one. To do my mortgage. They have the Best Providers. Drew & Owen.

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    Customer ServiceStaffRates

    Reviewed April 22, 2026

    Veterans United is an excellent company that truly cares about veterans and their best interest. Working with Blake and Grace was an awesome experience. Each one is truly dedicated, committed, and extremely knowledgeable professionals who provide first rated excellent customer service. You just know they care about you and its genuine and sincere. Thank you Blake, Grace, and Veterans United!

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    Staff

    Reviewed April 22, 2026

    Thank you, Holly for your help receive my first time house keys, She made sure I received my house keys.

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    Reviewed April 22, 2026

    It was a great home buying experience. I'd like to thank Heidi and the home buying team for all the hard work and dedication they put in to find our dream home! As my military career progresses I’ll definitely be coming back to Veterans United for all my home purchasing needs. 10/10 recommend.

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    TechStaff

    Reviewed April 21, 2026

    This first-time home-buying experience was horrible. We were approved based on a credit reports run 3 months prior. Went through the tedious process of shopping for a home, and after we finally find one and go under contract, the agent, Kait ** didn't tell us she had to run our credit again, and as we are getting ready to sign paperwork she sent us, she then informs us that something had changed on one of our credit reports that disqualified us. We did not appreciate that the agent knew this was our first time going through this process yet failed to inform us of all the processes involved. The agent, Kait **, was impersonal, was hard to get in touch with, did nothing to help us to ease the process, and threw us away like an old pair of socks once we were disqualified. Veterans United, you should do better by your veterans than this. Totally unacceptable and we will not be back!!!

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    Punctuality & SpeedStaff

    Reviewed April 20, 2026

    Shane is the reason I was able to move forward with buying a home and actually feel confident throughout the process. From the start, he made sure I understood everything and always made me feel like I was in good hands with a knowledgeable and supportive team. At one point, I decided to pause and wait about a year before moving forward. Even then, Shane stayed in touch, answered all my questions, and checked in regularly just to see if I needed anything. That level of consistency and support really stood out. When I was ready again, he connected me with a fantastic agent and helped make the entire process smooth. I can't recommend Shane and Veterans United enough.

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    Customer ServiceStaff

    Reviewed April 20, 2026

    We had an amazing experience working with Brock and his team at Veterans United! From start to finish, they were there to support us every step of the way. They truly went above and beyond to make the process smooth and stress-free. No matter the time, Brock and his team were always available to answer our questions and guide us through everything with patience and care. Their communication, professionalism, and dedication made such a difference for us. We couldn’t have asked for a better team to work with and are so grateful for all their help. Highly recommend!

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    Customer Service

    Reviewed April 18, 2026

    Walked me through the entire process, answered every question I had and always picked up the phone. Jeff and Rachel’s team made everything super easy for me.

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    Customer Service

    Reviewed April 18, 2026

    Great service, communication and follow up conversation from beginning to end.

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    Staff

    Reviewed April 18, 2026

    Veterans United was such a great help with buying my first home, they even connected me with an amazing realtor, any veterans thinking about buying their first home or even their third I strongly recommend Veterans United.

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    Staff

    Reviewed April 18, 2026

    Excellent help to get started with legal advice is greatly appreciated.

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    Staff

    Reviewed April 18, 2026

    Cory and his team knocked it off of the park yet again. I don’t even bother shopping around, as Cory always takes care of me and never causes any delays in closing. I would not use anyone else.

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    StaffLoan Process

    Reviewed April 17, 2026

    Angela, Hope, Dez, and Billy were amazing! They were super professional and there every step of the way. I think buying a home can be (and is) a big task, but they make it easy and straight forward. Thank you so much for helping us and being our loan team!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 17, 2026

    Daren and his team were amazing. They responded quickly and acted quickly.

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    Staff

    Reviewed April 17, 2026

    We are very pleased with Veterans United. They worked hard and tirelessly to help us. They made the whole process easier to understand and we couldn’t have done it without them. Would definitely recommend Veterans United.

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    Staff

    Reviewed April 16, 2026

    Noah was the best person in my home buying experience. He was friendly, responsive, polite, and he answered every question I had.

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    Customer ServiceStaff

    Reviewed April 16, 2026

    Noah, Zach, Monica, the whole team were all incredible in helping me understand what I needed to do and answered any questions I had and always had a positive attitude.

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    Staff

    Reviewed April 15, 2026

    Everyone was so helpful and kind whenever we asked for anything. When we closed, we even got a gift basket personalized specifically for our dog and us. They made the whole home buying process very easy.

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    Staff

    Reviewed April 15, 2026

    I adore my Veterans United Team. Taylor was amazing. It was a long process that at some points I wasn't sure we were going to find a home that fit our needs. But Taylor was always so supportive and made sure we worked with the best realtor there is! Can't say enough about their kindness and flexibility! God blessed us with the right squad.

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    Reviewed April 15, 2026

    Went above and beyond during the entire process. Answered all of our questions and make sure everything went as smoothly as possible.

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    CoverageStaffRates

    Reviewed April 15, 2026

    Pro- Good Service, good app. I really liked my primary point of contact who was very knowledgeable. Con- Do not accept the first rate they offer you. Shop around and have them match the better/lower rate. They offered me 0.7 over what I negotiated down to. Also, some of the support staff know their specific part of the process, but are not knowledgeable on the whole process. Seek expert advice on things like insurance.

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    Customer ServiceStaff

    Reviewed April 15, 2026

    Veterans United's customer service is streamlined so well that despite starting the homebuying process as a full time student/worker- their support/network of realtors guided me through every step, helping me become a homeowner within a single semester. It was fantastic with you, Kendall **, Matt **, and team!

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    StaffLoan Process

    Reviewed April 12, 2026

    Great experience. The guidance for getting through the loan was right on target. It is a nerve racking experience to get a home loan and Justin from Veterans United got us through it perfectly. Thanks Veterans United!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 12, 2026

    Ashley, Tiffany, and everyone else behind the scenes were AMAZING! The entire process was smooth and fast and the communication between us all was without a doubt impeccable. From start to finish they were all about me and my family. It's hard to put in words how I feel but I would recommend them 100% all day everyday. They even sent a personalized gift for each member of my family and my pets. I've never received treatment from anyone the way that their guys did. My daughter (10 months) now has a forever home because of this extraordinary group of people. Thank you for everything!

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    Reviewed April 12, 2026

    I was able to buy my first house at 24!!! Thanks to Veterans United for all their hard work!!!!

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    Reviewed April 11, 2026

    Brian **, Samantha **, & Andrew ** are the absolute best!! Please reward them for going above and beyond all expectations! They make you feel like you're their only concern and as if you're family! Greatest experience by far!

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    Staff

    Reviewed April 11, 2026

    Lindsey and the entire VU team were supportive, responsive and amazing throughout our entire buying process - start to finish!

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    Punctuality & SpeedLoan Process

    Reviewed April 11, 2026

    Phillip was absolutely phenomenal. He went above and beyond for my husband and I. The whole team was so easy to work with, and answered my questions promptly. When my husband was deployed during our loan process, they made sure our POA was perfect so we wouldn’t have any issues come signing day.

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    Reviewed April 10, 2026

    I am a veteran who was in need of a home for my family; I did not know about Veterans United and was turned down by my first lender; I was not sure why; my credit was good; my realtor said to try Veterans United and that is exactly what I did. I was fortunate enough to speak to Kayla, and from the time I spoke to Kayla and her team, everything fell (easily) in place for me! I now recommend Kayla, at Veterans United to every service member that I meet!

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    Customer ServiceStaffLoan Process

    Reviewed April 10, 2026

    I had a great experience working with Veterans United Home Loans from start to finish. Their team was responsive, knowledgeable, and made what can be a complicated process feel straightforward and manageable. What stood out most was how they handled my timeline. I initially reached out but decided not to move forward right away, and instead of constant follow-ups, they checked in periodically without any pressure. When I was ready, they picked right back up and made the process seamless.

    As a veteran, I also appreciated how well they understood and explained the VA loan process, making sure I had access to all the benefits and information available to me. Their online portal for document submission was incredibly user-friendly and organized—it made everything so simple that I almost felt like I was missing something. Overall, they made the experience smooth, efficient, and low-stress. I would absolutely recommend them to other veterans looking to buy a home.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffEase of UseLoan Process

    Reviewed April 10, 2026

    I I had a great experience with Veterans United Home Loans from start to finish. I started my pre-approval online, and the process was simple and easy to navigate. The team was always available when I needed them, I could call any time and get help, which made a big difference. Andrew ** was excellent to work with. He was responsive, knowledgeable, and always followed up, even outside normal hours. Thanks to his support, we were able to close in under 30 days. The online portal was also very user-friendly and made uploading and reviewing documents quick and stress-free. Overall, the process was smooth and efficient, and I would definitely recommend them.

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    Staff

    Reviewed April 9, 2026

    Excellent experience. Would highly recommend for Veterans who are looking to buy a home.

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    Staff

    Reviewed April 9, 2026

    This is my second time using Veterans United and my Team Heather ** and Bri ** were fantastic. Both really cared and it showed.

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    Customer ServiceStaffLoan Process

    Reviewed April 7, 2026

    Nick ** and Veterans United Home Loans is AMAZING, and so was everyone else on his team and by his side. He helped us secure our first home, and potential forever home; in an extremely challenging Central Coast of California market that is highly desired for retirees with little to no new housing being developed. Cannot say enough, I can say this though. Our agent (Brooke **) was so impressed with Nick she has highly recommended that my best friend from the Nuclear Navy uses him as they are looking to buy very soon near us; I linked them up today.

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    Staff

    Reviewed April 5, 2026

    Working with Veterans United to buy our home in New York was an outstanding experience. The team was professional, responsive, and truly cared about helping us every step of the way. They made a complicated process feel simple and stress-free, always taking time to explain things clearly and keep us informed. We couldn’t be happier with the support we received and highly recommend them to any veteran or military family. 10/10 experience!

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    Punctuality & SpeedStaff

    Reviewed April 4, 2026

    The entire team was fantastic. They made the process easy to understand and assisted through some paperwork speed bumps toward the end to closing. Our family got the dream home.

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    Reviewed April 4, 2026

    I could not have had a better team working with me. ALWAYS reachable with answers to my questions... Tim ** is AH-MAZING!

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    Staff

    Reviewed April 4, 2026

    Tyler is AMAZING! Great guy and very easy to work with. He helped us get into our home and now again with a refinance for even better terms. He’s the guy you need! May God bless him and his family.

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    StaffLoan Process

    Reviewed April 3, 2026

    Everyone at Veterans United was extremely professional and courteous. My loan application and processing could not have gone better.

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    Customer ServiceTechPricePunctuality & SpeedStaffLoan ProcessRatesTransparencyHonesty & Transparency

    Reviewed April 3, 2026

    Working with Jeremy ** was one of the best decisions we made during our home buying process. We had a lot of questions, and Jeremy never made us feel like any of them were too basic. He took the time to walk us through every option, explained the tradeoffs clearly, and made sure we understood exactly what we were getting into before moving forward. What really set Jeremy apart was his responsiveness. Buying a home is stressful, and timelines move fast. Jeremy was always reachable by phone, text, or email, and he never left us wondering where things stood. Every time a document was needed or a deadline was approaching, he was ahead of it.

    Beyond the logistics, Jeremy genuinely advocated for us. He shopped our rate aggressively, came back with options we hadn't considered, and was transparent about what each one meant for our long-term costs. He never pushed us toward something that served his commission over our best interest. That kind of integrity made a real difference in our confidence throughout the process. We closed on time, with no surprises, and at a rate we were thrilled with. I would recommend Jeremy to friends and family without hesitation! If you are looking for a loan officer who combines expertise, honesty, and genuine care for his clients, Jeremy ** is the person you want in your corner.

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    Customer Service

    Reviewed April 2, 2026

    Aaron went above and beyond! He exceeded all expectations and he and his team made our first home experience great. Hands down some of the best customer service I’ve ever received. Thank you!

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    Reviewed April 2, 2026

    Working with Collin and his associates were very easy. The process was hassle free.

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    Staff

    Reviewed April 2, 2026

    Everyone was very helpful and very professional. Answer all questions I had.

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    Punctuality & SpeedStaff

    Reviewed April 2, 2026

    I will work with this team again and again. Very knowledgeable and quick to act on anything I ask.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 2, 2026

    I had a great experience buying my first home thanks to this team. Scott ** was always available to provide detailed answers and move things along quickly. This level of communication and efficiency is essential for navigating such a complex process. For those who demand excellence, Veterans United delivers.

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    StaffLoan Process

    Reviewed April 2, 2026

    I recommend them to ANYONE using a VA Home Loan. Their entire team is super knowledgeable, helpful, and responsive, and they have the tools to get you where you need to be. This is my second home loan through them and it’s always been a great experience.

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    Staff

    Reviewed April 2, 2026

    Veterans United was absolutely amazing. They help through closing and was always on top all my needs and helped me through any questions I had.

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    Staff

    Reviewed April 1, 2026

    My team helped me over several months until I could land the perfect home. They guided me carefully since I was a first-time homebuyer.

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    Staff

    Reviewed April 1, 2026

    This is an amazing group of talented people that truly will help every step of the way. 5 stars. Friendly and supportive.

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    TechStaff

    Reviewed April 1, 2026

    My mortgage team was amazing! We went under contract on the 5th and settled the 30th of the same month. Efficient, clear, and responsive. This is exactly how the home buying process should be! Thank you Clayton, Brian and VU team!

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    Staff

    Reviewed April 1, 2026

    Emmett **, Donna ** and their whole team have been nothing short of amazing! 10/10 Highly recommend! I have already referred my nephew a Navy Veteran who is working with Amanda ** my realtor!

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    Punctuality & SpeedStaffLoan Process

    Reviewed April 1, 2026

    Jordan at Veterans United has been dealing with us for approximately 8 years or so. He has been so patient and understanding without changing our mind so many different times. He has been nothing but great and excellent service. Our home loan went through perfectly and quickly. Thank you to a veterans United and Jordan.

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    Staff

    Reviewed March 31, 2026

    Devin C. was fantastic to work with. He was very communicative and kind. The to-do list made the process seamless and straightforward.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 29, 2026

    This is the second time buying a house and this experience was 100% better: constant communication with the different team members answers questions, gives guidance, and gives feedback in a timely manner. The entire process was quick and smooth as I responded to inquiries and questions as fast I could. Timely responses were the key and everyone was kind and professional throughout the process.

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    Customer ServiceStaffLoan Process

    Reviewed March 29, 2026

    I had an outstanding experience working with Veterans United, especially my loan officer Drew, and the entire team throughout my homebuying process. From start to finish, Drew and everyone involved were professional, responsive, and genuinely committed to helping me succeed. Drew took the time to clearly explain each step, answered all of my questions (no matter how small), and made what could have been a stressful process feel smooth and manageable. Communication was always consistent and timely, which gave me a lot of confidence along the way. What really stood out was the team’s dedication and coordination. Everyone worked efficiently behind the scenes to ensure everything stayed on track, and thanks to their hard work, I was able to close on my home without unnecessary delays. I truly appreciate the support, guidance, and care I received. I would absolutely recommend Drew and the Veterans United team to anyone looking to purchase a home—especially fellow veterans. Thank you for helping make this milestone possible!

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    Customer ServiceStaffLoan Process

    Reviewed March 28, 2026

    The entire staff assigned to help me with the loan process were simply fantastic. My loan officer Ben ** was always helpful whenever I had a question. Ben’s assistants Ashley F. and Sarah O. are fantastic also. They always followed up to make sure I was on track and if I had any other questions.

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    StaffLoan Process

    Reviewed March 28, 2026

    Bryant, our loan officer, provided exceptional service. He was consistently available from the beginning to the end of the process, even communicating with us while on vacation to address our concerns and questions. We found him to be very patient, knowledgeable, and incredibly helpful. I wholeheartedly recommend VA United to everyone.

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    Punctuality & Speed

    Reviewed March 26, 2026

    My experience was quick and painless. Tyler and his team made the process easy and practically foolproof.

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    Staff

    Reviewed March 26, 2026

    Very helpful and nice all around. Helped me understand the process.

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    StaffLoan Process

    Reviewed March 26, 2026

    First time home buyer here! Was extremely nervous at first but my Veterans Home team led by Nick ** kept the process easy and relaxed. They took care of me and ensured that after the home buying process they would be available to assist me for any needs. I highly recommend Nick and Veterans United Home Loans!

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    Punctuality & SpeedOnline & AppStaffEase of UseLoan Process

    Reviewed March 23, 2026

    Makes the VA loan process easy. Casey and Victoria were pleasant and professional. They were able to walk me through everything and quickly processed each step. Also, the website is fairly easy to use.

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    Staff

    Reviewed March 23, 2026

    Our VU team is exceptional, I felt that they want us to really win. Especially Spencer and Mackenzie who worked and walked us through the whole process. Team work makes the dream work indeed! I am grateful to them for helping us make our dream came true. Now, my little family and I will be making more beautiful memories in our first home!

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    Coverage

    Reviewed March 23, 2026

    Top of the line service from a mortgage institute. I was treated exceptionally well as a disabled Veteran. Very high recommendations to Veterans United realtor referral department. In retrospect, my team consisting of Max **, Amy **, Madeline S. And the whole insurance team as well.

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    Staff

    Reviewed March 23, 2026

    The entire team working with me made the home buying understandable and easy to complete. They all answered every question I had in a way I could understand. I liked the "to-do" list which listed each task I needed to complete to allow the process to smoothly move forward.

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    StaffLoan ProcessCommunication

    Reviewed March 23, 2026

    Levi ** was my home loan officer. He walked me through the process and kept me in the loop the entire time. He was very helpful, knowledgeable, and friendly. Jaclyn ** and Sarah H. were part of the team that helped me as well. Highly recommended.

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    Punctuality & SpeedStaff

    Reviewed March 22, 2026

    Tony, Jake and Lauren did amazing. They were always on top of things, left simple instructions and processed all paperwork very timely and professional. They were all a pleasure to work with and they were super fast. I have heard stories about home buying that may have some people scared to sell their home. But I assure you that wasn't the case for me. After submitting the proper paperwork I chose a house and 1 month later I was closing. Thank you guys. 10 out of 10 would refer anyone.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 22, 2026

    I had an outstanding experience working with Veterans United, and I cannot say enough great things about the team that supported me throughout the entire homebuying process. Juliana, Tara, Katie, and Lliam were absolutely incredible from start to finish. From our very first interaction, they were professional, knowledgeable, and genuinely committed to helping me every step of the way.

    What stood out the most was their responsiveness and willingness to go above and beyond to meet my needs. No matter the time or the question, they were always quick to respond with clear, helpful answers that made the process feel much less stressful. Buying a home can be overwhelming, but this team made everything smooth, organized, and easy to understand.

    They took the time to explain each phase of the process, ensuring I felt confident and informed in every decision I made. Their attention to detail and dedication to customer service truly set them apart. It was clear that they cared not just about completing the transaction, but about making sure I had the best possible experience. I would highly recommend Veterans United to anyone looking to purchase a home, especially fellow service members and veterans. Juliana, Tara, Katie, and Lliam are a phenomenal team, and I’m extremely grateful for their hard work and support

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    StaffLoan Process

    Reviewed March 21, 2026

    We had a great experience working with Veterans United Home Loans. The entire team was professional, responsive, and very helpful throughout the home buying process. They kept us informed every step of the way and made sure we understood everything along the way. Even when things got stressful near the end, they worked hard to keep everything moving and helped us get to the finish line. We truly appreciate the effort and support from the whole team and would definitely recommend Veterans United to other homebuyers.

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    Punctuality & Speed

    Reviewed March 20, 2026

    Great team, hard workers, Zach ** my hat goes off to you and your team. Thank you for everything. I didn’t think I'd be in my dream home. You guys made it happen and made it happen very fast with little asked of me. Thank you again.

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    Staff

    Reviewed March 20, 2026

    Veterans United was absolutely AMAZING, educational, caring, supportive, ALWAYS available no matter the day or time! The amount of pure attention to us no matter how big or small they guided us and held our hand from the second we got approved till even after the closing! I do not have enough words or gratitude for the opportunity and blessings they have provided to give us our home!

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    Customer ServicePunctuality & SpeedStaffLoan ProcessRatesTransparencyCommunication

    Reviewed March 20, 2026

    I can’t say enough great things about my experience purchasing a home with the Veterans United Home Loans team. From day one, they made the entire process feel smooth, organized, and far less stressful than I expected. The team was incredibly knowledgeable and always took the time to explain each step clearly, which made a huge difference for me. They were quick to respond, kept me updated throughout the process, and made sure nothing fell through the cracks. It truly felt like they were in my corner the whole time.

    What stood out most was their dedication to helping veterans and active duty members. They understand the VA loan process inside and out and go above and beyond to make sure everything is done right while looking out for your best interests. Thanks to Veterans United, I was able to move into my home with confidence and peace of mind. If you’re a veteran or service member looking to buy a home, I highly recommend working with their team—you won’t be disappointed!

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    Staff

    Reviewed March 19, 2026

    I have wanted to buy a house for quite a few years, but didn’t want the headache of dealing with the lenders. Veterans United made it easy. Don S and Rachel K made it exceptionally easy for me. They explained the current steps and what to expect in the next phase. From start to finish, they were both there and always friendly. I couldn’t have asked for two better folks to help my wife and I get into our home. I would definitely recommend using Veterans United.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed March 19, 2026

    Veterans United Home Loans was very fast and easy to work with. If I had any questions, my loan coordinator was extremely quick to get back to me. The loan coordinator went out of his way to make sure I understood. The underwriter was amazing, he was quick and to the point. My real estate agent was phenomenal, she made sure I understood everything along the way, as a first time home buyer. I couldn’t recommend Veterans United Home Loans any higher.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed March 19, 2026

    This is my first time doing business with them. I am impressed with their professionalism, efficiency, knowledge, and quick response to my questions. I got my mortgage refinance at a lower rate that wanted. I will definitely recommend them to my friends and family. What a team! Thank you!!

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    Customer ServiceStaff

    Reviewed March 17, 2026

    Thank you everyone. This team was phenomenal and thank you to Drew and Charles. I worked closely with those two during the process and they answered every call I had and I made well over 20 calls to them. They got my closing done in 25 days to beat my husband deployment. Greatly appreciate the team pulling over time for me. Thank you. It means a lot. I hope you all on my team stay very very blessed. You have a very good team on your hands. Can’t get much better than that.

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    Veterans United Home Loans Company Information

    Company Name:
    Veterans United
    Website:
    www.veteransunited.com