Veterans United Home Loans

Veterans United Home Loans Reviews

4.9
1,622 reviews
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Written by Taylor Sansano
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Edited by Cassidy McCants

About Veterans United Home Loans

Veterans United Home Loans (NMLS #1907) is a mortgage lender headquartered in Columbia, Missouri, that specializes in VA purchase loans and refinancing. It has closed more VA home purchase loans by volume than any other lender for six years running (as of October 2021), according to federal lending statistics.

Pros
  • Specializes in VA loan programs
  • Available nationwide
  • Highly informative website
Cons
  • Not useful for other kinds of loans

Veterans United Home Loans Reviews

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    Page 2 Reviews 5 - 35
    Staff

    Reviewed Dec. 25, 2024

    They really helped me. No pressure selling, no game playing, and no rate switching. They have the experts and the reps that have/will guide me from cradle to grave with this home sale. And now, I actually look forward to the next purchase.

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    Customer ServiceStaff

    Reviewed Dec. 24, 2024

    If there were zero stars I would give it. This is not a "veteran" friendly organization. They are just another bank with the word "veteran" in the title. They are not following the VA's requests on how to treat veterans that are experiencing hardship. Although I am on a repayment plan for past due mortgage installments, they continue to report to the credit bureaus that I am delinquent and bombard me with endless calls about my account being delinquent.

    The straw that broke my back was they "somehow" located one of my relative's phone numbers and harassed him about my whereabouts because I'm not picking up the phone to listen to endless repeated calls about me being delinquent, when I already have been compliant with the payment plan agreed upon. Worse, I got behind in my mortgage payments because I have an ongoing lawsuit against the seller of the home, where I asked Veterans United to help me and "crickets". They are garbage, they don't care about veterans - much less anyone but themselves. And even when you have a repayment plan, they still harass you. Shame on them.... Shame on them.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Dec. 23, 2024

    I was blown away by the professionalism and amount of care that Veterans United loan team provided. Before I went to Veterans United, I was working with Navy Federal and the moment I had an issue/road block with my loan process that prevented me to buy the home immediately, I was immediately cut off and told that I was not eligible and come back when I am. However, Jay ** (Loan Officer) took the time and looked into my case and explained the reason in full. A few months later after I fixed the issues I was able to closed on my home without any issues. Overall, I am completely satisfied with the outcome and I can't ask for more. Definitely 10/10 stars!

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Dec. 20, 2024

    Veterans United really came through for me. Above and beyond. From beginning to end there was quick communication. I highly recommend them to friends. They handled my difficult family with ease. I got a great interest rate when others were high.

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    Staff

    Reviewed Dec. 18, 2024

    Very Professional and Friendly Team. Thank you for the best first time home buying experience. It was good to have a team familiar with the area and have a good knowledge of resources to assist with. Thank you for everything.

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    Staff

    Reviewed Dec. 14, 2024

    This is our second home purchase and second time using Veterans United. Each time the team has made us feel like we are their only clients and have made themselves available any time of day. We value their commitment to serving veterans and their families and would recommend them to any service member buying a home.

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    Punctuality & SpeedStaff

    Reviewed Dec. 13, 2024

    My loan team was amazing. Thank you so much. I love my house! I got so lucky that Veterans matched me with Amy my realtor. She definitely is the reason why I was able to close in time with assisting the sell of my mobile home. She loves and cares about what she does and it shows.

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    StaffLoan Process

    Reviewed Dec. 13, 2024

    Very unproblematic and smooth homebuying experience. When in doubt choose Veterans United. Friendly, responsive and helpful in every aspect that comes to mind in buying a home. Will use veterans United every time I deal with real estate.

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    StaffLoan Process

    Reviewed Dec. 10, 2024

    Chris ** was attentive and professional throughout this loan process. Chris definitely has the strive and knowledge in this field. Chris went above and beyond to help my husband and I get the best deal.

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    Staff

    Reviewed Dec. 10, 2024

    CJ and his team have been one of the most helpful set of people during my home buying experience. Veterans United has answered all of my questions and maintained a level of professionalism that I couldn't be happier with. They kept myself and my family in the loop about homes in the area, items for consideration and all options I could look into overall. I greatly appreciate all of their help.

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    Reviewed Dec. 8, 2024

    Veterans United made sure I knew the steps and information I needed to keep moving forward. I was not frustrated one time because they really wanted me to get the right house for me even though it took 3 houses.

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    Staff

    Reviewed Dec. 7, 2024

    I want to just thank the team for everything. Your efforts have maybe our dream of owning a home a reality. The easy and accessible approach really helped guide us. My wife and I are no longer dreaming thank you!

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    StaffLoan Process

    Reviewed Dec. 5, 2024

    This is my third time working Dan and his team at Veterans United. Excellent service throughout the entire process. Consistent communication, easy to follow instructions and a user friendly website and mobile app. Highly recommend them.

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    Staff

    Reviewed Dec. 2, 2024

    It took years and I never thought I would ever be able to own my own home, but Veterans United worked with me and it took 4 years but I now own my adorable 3 bedroom 2 bath dream home. I could not have made this happen without my financial team. I'm forever grateful to each of them.

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    StaffLoan Process

    Reviewed Nov. 25, 2024

    Veterans United truly takes its commitment to serving veterans seriously. Throughout the entire process, I felt confident that they had my best interests at heart. Their expertise in navigating the home-buying process for veterans is unmatched, and they provide all the tools and resources needed from start to finish. I highly recommend Veterans United to anyone looking to purchase a home. Their dedication and knowledge make them an invaluable partner in this journey.

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    Online & AppStaffEase of Use

    Reviewed Nov. 20, 2024

    Veterans United and Alex, my loan officer, is great to work with! The experience from start to finish is easy and streamlined and the UI of the website is very easy to navigate. Highly recommend checking out Veterans United if you are eligible and seeking a VA loan.

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    Staff

    Reviewed Nov. 9, 2024

    The team was amazing from start (credit repair) to finish (closing day), handled everything seamlessly, and helped me get through some very stressful moments when my first purchase agreement fell through due to unforeseen circumstances. Every person I worked with in the company was very friendly, knowledgeable, and professional. I would highly recommend VU to any Veteran looking to purchase a home.

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    Staff

    Reviewed Nov. 5, 2024

    I love this company. They helped me and my family secure a house and it has become a home. Thanks Aaron. I have totally recommend this company namely Aaron and his team. They sent multiple gifts and made this experience very positive.

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    StaffLoan ProcessTransparency

    Reviewed Nov. 1, 2024

    Having to have Veterans United as my partner in buying the house gave me the peace of mind. The team of Julia, Sarah, and Jesse is the greatest thing that happened in my life and I considered it for my lifetime. Because without them, I will not able to purchase the home that I wanted. They guided me to the whole process of buying the house, communicated me the important details and information almost everyday. Julia and Sarah are hands down OUTSTANDING and AMAZING person.

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    Customer ServiceEase of UseTransparency

    Reviewed Oct. 31, 2024

    Overall my purchase with Veterans was the best one I ever had as this was my first experience. The were very communicative and their documents portal submissions is very detailed and easy to use. Without spending much time on the phone you already know what is needed from you to push through closing!

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Oct. 31, 2024

    Veteran United is one of the best lenders I recommend for service members. Quick and easy loans process at no cost to borrowers and quick response to customers. I was lucky to work with Zach and Codi who made everything easy for me. Definitely recommend.

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    StaffLoan Process

    Reviewed Oct. 29, 2024

    It was an outstanding experience to work with Clayton again and Brenden. I would recommend any and every veteran looking for a smooth process and skilled team to work with Clayton and his team. Growing up owning and refinancing always seemed so daunting however Clayton not only made buying my house so effortless, seamless and smooth but also the refinance. I’m not sure if they get awards by Clayton and his team definitely deserve one.

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    Transparency

    Reviewed Oct. 24, 2024

    It has been a pleasure working with Bill ** from the very beginning of my home buying journey. His attention to detail and clear communication kept me well-informed throughout each step of the process.

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    Customer ServiceStaffLoan Process

    Reviewed Oct. 20, 2024

    Veterans United made buying a home an easy process from beginning to end. Things were rolling with the first phone call! They provide you with an entire team to help you along the way. They keep you updated and are available to answer your questions.

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    Rates

    Reviewed Oct. 20, 2024

    I used Veterans United for my original mortgage; and then to re-finance it. They notified me as soon as the interest rate dropped; and saved me $300 a month by refinancing at a significantly lower rate. I look forward to possibly another refinance if the rates drop again.

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    StaffLoan ProcessRates

    Reviewed Oct. 19, 2024

    Sam and his crew and phenomenal! I love the text capability, follow through and knowledge! I haven’t been unhappy with any staff and they make the process effortless! They’ve stuck with me despite one time the interest rates not being low enough and another time I cancelled on the final push of a cash out refinance due to advice from my financial planner. No matter what they care, ARE NOT PUSHY and make sure I’m knowledgeable about my decision. So that’s why I keep coming back to this team to support me.

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    StaffLoan Process

    Reviewed Oct. 13, 2024

    Very professional team, caring and responsive to the customer's wants & needs. I highly recommend Veterans United, based on my personal experience. We both financed the original VA purchase and IRRL refinance for a lower rate. Thank you so much!

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    Customer ServiceStaff

    Reviewed Oct. 11, 2024

    From the very first phone call to the congratulation call, I was extremely happy about my experience. I hear so many horrible stories from people buying houses and how it can be so overwhelming, that is NOT the case with the team that helped me. I was informed and helped the entire way through. Not one time did I doubt or question anything because they were so upfront and honest with me. Thank you all for helping Veterans like me, we appreciate the support! My biggest goal is to reach out to all my fellow vets and let them know that there are people out there who care about us and will help us through this experience! THANK YOU!

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    Customer ServiceStaff

    Reviewed Oct. 9, 2024

    I really want to thank the team at Veterans United Home Loans for their excellent customer service and professionalism. I pray that every veteran or their families utilize this service when they are looking for a home, I guarantee you would be delighted with the service they give veterans.

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    StaffLoan Process

    Reviewed Oct. 8, 2024

    I highly recommend Veterans United to any service member or veteran looking to buy a home, whether it's your first or not. I began my homebuying journey in Massachusetts but received short notice orders to relocate to Alaska. With my wife, two kids, and I preparing for this big move, the transition to new loan officers and realtors was seamless. Thanks to the diligent efforts of my Veterans United team, we were able to move into a home just 35 days after arriving in Alaska. It's a wonderful house that’s perfect for our family, and we truly appreciated the support from Veterans United every step of the way. This is an exceptional company that made the experience smooth and stress-free.

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    Veterans United Home Loans Company Information

    Company Name:
    Veterans United
    Website:
    www.veteransunited.com