Truist Mortgage Reviews

I am extremely disappointed in Truist after being a member for almost 30 years. They put a late on my credit and would not remove it under any circumstances. I wasn’t even late.

My loan was sold to Truist three months ago. The payments are all ahead of time. I recieve a letter today stating that I'm behind on payments. I have proof that the payments were sent on time. I do not have access to their online account. They are difficult to contact. In order to use online communication, I have to invest in their savings account. I DO NOT want or need another savings account in a company that so far has not earned my trust. I'll stick with my credit union.

Like most, we inherited service to Truist. You should hope that no customer service is needed and everything is on autopilot, including insurance renewal, for there is NO customer service. Decided to pay off the loan instead and guess what, that needs customer service. Three months later, no paperwork. Follow-up led to a simple instruction, once I did get the customer agent online, it is your responsibility to reach out to the county registrar and do the title release etc. Not surprising, just be aware.

I unfortunately inherited Truist Mortgage to handle my loan after my loan was sold to them. I cannot describe how difficult they are to deal with in every regard. Their website never works, you can create your online profile only to be logged out. Anytime you have to call in, you can expect to sit through 5-6 prompts and wait forever before you speak to someone. Then once you speak to someone, they always have another number for you to call because they can't handle your issue, and you get the joy of starting that process all over again! Then God forbid you ever change your home owners insurance to save some money, Truist will do their best to screw up your escrow account and make it as difficult a process as possible. Literally awful company to have to deal with...

Horrible and they lied to me about the payoff amount arriving on time. They stole 340 dollars from me! I never missed a payment. I was always on time and they do not reward you for being a good customer.!

Worst Experience. As mortgage, their name appeared on my Home Insurance Claim check, and they wanted to take the opportunity to grab the money. But will not take care of the repair work, thus caused additional cost, delay, dispute with roofer.

Terrible mortgage company. They bought my mortgage and failed to inform me on time to make first payment. Even after paying they reported me to the credit bureau. I pleaded with them to remove this item and were totally inflexible. They don't care about their customers.

I was inherited a home by my aunt and while I was getting her will probated (and they knew it was getting probated through the courts) they sent it to collections without telling me! After the 8 month process and I finally received rights over the home the house was in foreclosure! I didn’t even know until 3 months into the foreclosure so they were preying on my downfall. Luckily, I had an investor buy the home in time. Thank the Lord!

October 26, 2023, Truist bank took $221.57 and $209.87 from my escrow account for delinquent tax bills. I closed on 01/18/2022 and had a lawyer check the information and nothing was found past due. I called Fulton county to verify the delinquent bills, they stated they never sent those amounts. The first dispute Truist denied. The second was accepted and the money was returned on may 30, 2024. November 12, 2024 the same two amounts were deducted as county taxes. When I called, they informed me that they gave me money on may 30, 2024 accidentally and was getting it back. I informed them that it was taken from my escrow on 11/26/2023. In the process of this happening, my payments have went up to $1300. I explained that they wouldn’t let me get a mortgage for that amount, I didn’t understand how it was the case now. I’m being penalized for mistakes they are making and having to take the loss until they clear things up.

BEWARE if you bank with TRUIST!!!! An individual with a fake ID went into a Florida branch last week and withdrew all funds from one of my checking accounts by requesting it from a teller. The person’s signature on the teller check did not match mine and the account had already been flagged for fraudulent activity. The local branch managers are no help. Local sheriff-police department are useless. I have had to deal with the Truist fraud department, which is located in the Philippines. At one point, a Truist manager asked why did I want my funds back.