Truist Mortgage Reviews

My mortgage was bought by SunTrust, who transformed into Truist. Every experience has been TERRIBLE, PAINFUL and TIME CONSUMING. One of my first requests was to have my PMI insurance removed. They required I pay to have an appraisal done to verify that I paid 20% of my home's value. I paid, appraisal was done and showed more than half the value of my house was paid. It took 2 months after the appraisal was verified in their offices to have the PMI removed. No refund given, no explanation of why it took that long.

I called for a simple request and asked for the loan info to be emailed to me as I have no paperwork on it at all. The incompetent customer service reps are clueless and poorly trained if at all. I have called several times and talked to several reps and they are all clueless. I gave my social security, email, full name, birth date, address, etc. They said because I do not know the phone number my ex-wife has now they can't verify who I am. I said all I want is a simple email to be able to look at the loan payments etc. They put you on hold and transfer and nobody can do a simple task. One woman said she would put n a request for an email to be sent and that never came. How am I on a loan but these idiots can not send me an email of the loan info that I never got in any mail even??? Unreal! Stay away from this garbage company.

Please be aware of Truist Mortgage company. They are acting in bad faith by improperly processing wire transfer. They claim that the wire transfer received after the deadline to collect additional interest, even though the bank records indicate that the wire transfer was made before the deadline.

Changed mortgage insurance company in beginning of August. Payment due beginning of Sept. Received letter from insurance company that they haven't received payment mid Oct. First call to Truist, they say they sent payment electronically on the 24th. Called Insurance and they state they never received it. Called back to Truist, and they state they MAILED it out 24th of Oct. and since the insurance company has a 90 day policy, I am still good. SO Truist collected interest on my money while and made late payment. Insurance company stated they will still honor payment if received in the 90 days. Shady transactions and questionable customer service. IT was MUCH BETTER as Suntrust. This was the first payment since Bank of America purchased them.

BB&T was always a good bank until Truist bought it. Now they're lost, don't know what they're doing and never come out of the office. They wanted me to yell my SSN and other information at the teller station.

I have been Truist for last few years. I found these guys charged me without justifying the changes. When asked to provided details break-ups they simply said no. They keep on charging extra $200 via my escrow account. Better be away from this bank. Horrible experience with them.

Our mortgage loan was bought by Truist last year and the transfer seemed to have happened seamlessly until the renewal of property insurance. The property insurance should have been paid by Truist from the escrow (there is sufficient funds in the escrow), however, Truist failed to pay the property insurance. I got a letter from Truist indicating that I failed to renew my insurance. Truist didn't set up the payment when the loan was acquired by them. I recognize that there are several reasons for this but it is unacceptable to send letters like it is the customer's fault. Truist doesn't seem to know how to take care of customer. I wonder if they will set up the property tax payment.

Frustrating Experience: Truist Mortgage's Inconsistent Customer Service. I recently had the unfortunate experience of dealing with Truist Mortgage's customer service, and I must say, it was nothing short of a nightmare. From start to finish, their representatives displayed a shocking lack of knowledge and consistency, leaving me feeling incredibly frustrated and disappointed.

Truist bank was a mortgagor in my sale transaction. Their hired appraise made an error of $25,000 that bank refused to correct even though my second corrected appraisal reflected $30k huger value. Their regional VP in Florida Steve Fisher gave it no consideration and Greg Noble ignored their gross misstatement. My family was damaged $25k in that sale due to their actions. Very unethical and unprofessional company. Be aware!

Truist added a bad check fee to my mortgage the first day after they acquired my loan from another bank. I had no contacts with them until after I was informed of the loan moving. How could I have possibly written them a bad check before they ever sent me a bill. This is just an overbilling scam that shady institutions perpetrate on unwitting customers. Then they make it impossible to deal with their customer service to get anything corrected. I give up. I will just be paying the unfair fee, because it’s easier than calling back again. It’s easier than dealing with their automated responses. They don’t have any option to fill in a form or email to make contact. You have to call, and they make that as unpleasant as possible.