Truist Mortgage Reviews

Not good enough for Suntrust. They held the check for 10 days, then sent it back to me with a nasty letter stating that it was not the terms of my agreement. By then, I was able to send the other half and thus catch up with my loan payments. However, Suntrusts' bankruptcy specialist contacted my lawyer (never having once contacted me), and threatened an automatic stay by the courts. Suntrust has not worked with me in any way during my financial hardship. I intend to never deal with Suntrust again once I have my home paid for...they need to learn some better customer service skills and compassion for those of us that live in the real world.

This has made me over the limit which is hurting my EFX score. The other bureaus are not reporting this but I am afraid that if the rest gets the hit then all the hard work that I have done with working on my credit all these years will be for nothing.

I have spoke with CS and local branches and they cannot tell me what is going on. They just tell me to dispute this and maybe it will go away. They did tell me that the reason for the high balance is that all my interest and pre-payment penality is all upfront and they are reporting my payoff as my principal balance.

The complaint I have is this, If you are over our credit limit your score will drop! I know all about this b/c im a credit reporting processor. I need this company to report the correct information and make my balance what it should be.

This has resulted at the possible effects of my credit score to drop with EFX, TU & XPN. I am trying to refi my home as of now.. This has come at a bad time for me!