Truist Mortgage Reviews

Formerly SunTrust Mortgage

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About Truist Mortgage

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Truist Mortgage (NMLS #399803) is the mortgage branch of Truist, a commercial bank based in Charlotte, North Carolina, with over 15 million clients in the U.S. Truist publishes rates on its website and offers an online preapproval and application process for its home loans, which include a mix of conventional and government-backed products. Truist Mortgage is available in all states except Alaska, Arizona and Hawaii, with mortgage professionals based in select areas.

Pros
  • Publishes daily rates online
  • Digital application
  • Low- and no-down-payment options
  • Doctor and construction-to-permanent loans
Cons
  • Branch availability varies by region
  • Loan availability varies by location and borrower eligibility

Truist Mortgage Reviews

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    How do I know I can trust these reviews about Truist Mortgage?
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    Page 5 Reviews 450 - 650

    Reviewed May 5, 2009

    Currently I am in risk of losing my house due to Suntrust Bank refusing to assist and their utmost lack of responses. Five months ago, I had asked Suntrust for assistance to reduce my interest rate and possibly defer my payment for 2 months from a 30 years fix to a 30 years and 2 months fix. I was struggling with high bills, daycare, car payment, monthly bankruptcy bills and etc. Due to my credit history, the representative from Suntrust advised that the only way they will assist me is to stop payment for at least 2 months or so. I stopped payment for 2 months and then reconnected to Suntrust for assistance. They took my data into the system including the W-2, tax return statement and letter of hardship.

    I had been contacting them every week for status ever since I sent the document to their attention and addressed over and over that I do not want to delay the payment. I need like some guidance and direction. After months of battling with Suntrust, they informed that my personal information was never received. I resubmitted the document shortly after speaking with Suntrust. Weeks had gone by and I have been contacting them every other day for status. Suntrust again provided me with no responses nor any direction. On May 1, I received a letter from their lawyer that stated my house is now in process of being foreclosed and they will grant the court to relieve me from Chapter 13.

    I have been trying to contact their Loss Litigation for status and update the past 6 months. They had provided me with no response and refused to speak further. Again, they had refused to neither speak with me nor call me in any sort of fashion. The lawyer from Suntrust bank had refused to speak with me even if I wish to pay the outstanding balance and do not wish to foreclose or give up my house. I am a single dad with a 7-year-old son, who is about to lose my home due to the non-responsive staff from Suntrust Bank.

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    Reviewed April 17, 2009

    Approximately 7 weeks ago, we applied to refinance. Approximately 4 weeks ago, we were told that we did not qualify for a conventional loan because our appraisal did not come in high enough. However, we did qualify for an FHA or possibly stimulus. Monica stated that she would call back on the 9th of April to tell us which one would have the lower rate. When she didn't call back on the 9th, I began calling her and left message after message. I began to get worried because we paid her $350.00 for an appraisal that she said was only good for 3 months. I called customer service and suddenly, she called back and stated that the stimulus was 7.5% and that we were no longer eligible for FHA.

    We were told that we were no longer eligible for FHA and that the stimulus would be 7.5. She retaliated because we called customer service. We currently have two mortgages with Suntrust - a mortgage and an equity. All we wanted was to combine at a lower rate. Everything was fine until I called customer service. What should I do? Now I am out $350.00.

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    Reviewed March 12, 2009

    Mr. Cavalaris from SunTrust Mortgage, Inc. called me on 12/16/2008 stating that he had reviewed my home information given to him by my realtor and that he felt I would be a good candidate for a refinance at a much lower rate. Note that I had not been interested previously in refinancing, but after his call and promise that I could save $200/month on my mortgage payment, I was definitely interested. The process moved on and my house was finally appraised in late January and I was charged $450 (where the good faith estimate was at $350). The appraisal came in low (due to housing market declines) and they could not refinance for me. I felt like I was being given the runaround after they got the money for the appraisal. Why would you call someone for a refinance if they had not done their homework (since my financial circumstances have not changed since I bought the house 2 years ago)???? Bottom line, they kept putting me off because they were so busy with other re-fi's and I will never do business with SunTrust.
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    Reviewed Feb. 17, 2009

    I signed a Sales Contract with Rusty and Liana Bennett to build a new home that also included a well and septic. This was in June of 2005. The Bennetts used SunTrust Mortgage, Inc. for a construction to permanent loan product which is considered a purchase transaction. In the Commitment, it clearly states the funds to pay off the lot and the funds of the Contract.It states my company name and the date of our contract. The Bennetts quitclaimed all their rights to SunTrust including the entire loan proceeds deposited in the escrow account and in return SunTrust recorded the Construction Mortgage and Trust Deed.These things also included a Construction Loan Rider and a few other docs. required for this type of product.
    SunTrust qualified my company and numerous documents were filed securing the Contract. I did not subordinate. Rusty and Liana Bennett lied on the residential loan application and SunTrust did not verify their income because if they had they would have easily caught the overinflated income. Liana Bennett did not even have a job when she moved four hours away and started to collect unemployment at the beginning of the project. SunTrust contributed by allowing the asset column to claim $175,000 for a home in which the Bennetts had not owned in over a month when the application was filled out. This was not an oversight because SunTrust also allowed the proceeds from the Sale of the home in the asset column. I believe that is called double-dipping. I signed a Disbursement Authorization requesting the funds to go directly in my account for construction as I had been in business for over ten years at the time and had an excellent credit rating. I would need the funds to pay subs, labor and material as it was clear among all parties that I had the Prime Contract. The day of closing the loan, I was asked to come and sign a new Disbursement Authorization Form requesting my funds be first wired to the Bennetts account and then they would hand them over within a specified period of time. I had no problem with that because I would be fulfilling the Contract and they were my funds.I had know idea at the time of the Bennetts and SunTrust's fraud concerning the loan application or her previous bankruptcy. First draw went fine. $27,610.99 I requested my draw directly to SunTrust, they had the appraiser come and inspect, the funds were wired to the Bennetts and then the Bennetts wrote me a check. Nine (9) weeks passed and the house had been framed, plumbing roughed in and heating. My lumber bill was over $34,000. I request a draw according to the Draw Schedule I signed with SuntRust (Exhibit B of the Construction Loan Agreement)for a percentage of the work done. SunTrust sends the appraiser, he verifies the work and SunTrust releases my funds to the Bennett account. The Bennetts keep the money and terminate the Contract kicking us off the land in which we occupied to fulfill the contract. SunTrust waited. We got an attorney. Our attorney was and idiot (really). He filed a material supplier's lien against The Bennetts/purchasers/borrowers and a Breach of Contract without even stating the Contract amount remaining unpaid which was $223,398.01. Nothing about the Commitment and Construction Loan Agreement, loan proceeds sitting in escrow, or Fraud (of course we didn't learn a lot of this until after trial about claims he should have brought). We have a malpractice attorney for that. We clearly did not breach our contract is what was stated by the judge. We also won a judgment for Defamation that was both willful and malicious. Our attorney failed to get us the material suppliers lien! There was, and still is a recorded construction mortgage lien which secures the funds for payment of such. The bottom line is SunTrust seems to get awards for servicing loans, etc. They remained silent about the construction mortgage. They have also stated they needed a right to a lien which is not true. There is currently $158,000 left in the escrow account and the Bennetts have surrendered everything in bankruptcy. It has been over three years and they know we have not been paid for even the lumber that went into this house (which is still only half finished as it has remained since we were kicked off). It was not our job to finance the construction of this house, as a matter of fact they knew we were to be paid out of the proceeds, only the unqualified persons they placed on title embezzled the funds by not handing them over. I would not trust this company and I am currently filing an extensive complaint against them with the Federal Reserve. And, to top everything else off, the Bennetts bankruptcy was confirmed about Nov. 24, 2008 and an Order was issued by the court for SunTrust to take the property back and SunTrust still has not defaulted them! They are well aware of our underlying right to be paid. Please be careful of this company whether you are a builder/seller, buyer/purchaser/borrower or debtor. This in my opinion is by far the P in predatory lending practices. I am waiting for my $1,000,000 fraud claim. It's not over yet...... Callie
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    Reviewed Feb. 14, 2009

    I put in my application in early December and received an approval. The Loan Officer got all of my paperwork (student loans, bank info, etc) in the beginning. Through the month of December and January she kept asking me for the same documents. I was scheduled to close on Jan 19, 2009 but that didn't happen; the loan officer said she needed more time and started coming up with numerous excuses about my debt to income ratio and asked for a closing extension to Jan 28, 2009. The other bank decided to pull out of the loan and wants to keep my earnest money deposit; now I have to attempt to get my deposit back because its over 30 days. From Dec 13 to Jan 28, 2009. SunTrust then sent me a denial letter on Feb 5 saying income and debt/ration. The loan officer had the nerve to say I was uncooperative--when every email she sent had a response to the paperwork she needed. She was not upfront about anything and was TERRIBLE!! If you visit Manassas VA and go to SunTrust be vary wary of A. King if she is your loan officer, go elsewhere! She was terrible.
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    Reviewed Dec. 30, 2008

    I am a processor at a mortgage company in Miami, Florida. We were attempting to refinance a loan for our client, when we were asked for documenation needed to provide eligibilty to process a loan using FannieMae guidelines that are required by the lender (suntrust). The condo anaylst did not follow or adhere to guidleines that we met beyond their criteria to approve this loan. The anaylst and the department did not want to cooperate with us at all whatsoever.
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    Reviewed Oct. 29, 2008

    I got caught in the mortgage mess like many people with an ARM that was set to adjust too high. I also in the hardening economy lost my job. I started working on a short sale to aviod haveing to default to all my lenders. Though I had to default, I have been working to Short Sale the house so, both lenders would recover something and it would not be a total wash. The deal was set by Mr. Entwistle at Suntrust bank and about to go through when he reconted on the deal, not signing off. I am now facing foreclosure.I am still trying to get the deal to work and have sent e-mails to several people that are in the capacity to assist at Suntrust.
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    Reviewed July 23, 2008


    I have contacted Suntrust numerous times for help regarding my intrest rate I a got blind sided like many others in this horrible morgage crisis.I have two loans with them one 1st and 2nd mortgage. 1st mortgage rate is 6.87 the 2nd is 11.875. I can't keep up with the payments I have had to borrow to be on time. It would help greatly if they would just renigotiate the intrest rate but my response is always the same you have to be late aleast three payments and then only then maybe we'll help you.

    SO they want me to destroy my credit and tnen maybe they'll help me. That is cruel,selfish and absurd,absolutly poor customer service. I am triing to do the right thing by not walking away, if i do so they'll never see thier money the house is'nt worth that much anymore. They have the power to reajust the rate so I can make my payments and they just rufuse to. I am in dept I am in danger of loosing my home, damaging my credit. I am loosing sleep at night wich has caused me to get hurt at work

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    Reviewed Jan. 17, 2008


    Bad mortgage with predetory practice violated big time and high, high PMI rate that equals .30% not usual .05% according to the FHA people of NY.

    They set out to steal from day one and make me lose $20K of my money. I just want to pay 15 years for a 30 year mortgage and be done. Why are these people allowed to hurt honest working single moms.


    Chapter 13, ruined my credit and now I have more pressure in dealing with just living the american dream.

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    Reviewed Dec. 5, 2005


    Suntrust Mortgage was sold my loan 5 yrs ago after I refinanced my home for 15 yrs. While I have made payments in a timely manner, I fell upon financial hard times a few months ago and got over 30 days behind on my loan. I contacted Suntrust and sent half my home payment with applicable late fees and finance charges in a good faith attempt to show that I had full intentions of catching up that month with my loan payment by sending half now, and a promisary note stating I would pay the other half in two weeks when I got paid again.

    Not good enough for Suntrust. They held the check for 10 days, then sent it back to me with a nasty letter stating that it was not the terms of my agreement. By then, I was able to send the other half and thus catch up with my loan payments. However, Suntrusts' bankruptcy specialist contacted my lawyer (never having once contacted me), and threatened an automatic stay by the courts. Suntrust has not worked with me in any way during my financial hardship. I intend to never deal with Suntrust again once I have my home paid for...they need to learn some better customer service skills and compassion for those of us that live in the real world.

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    Reviewed Oct. 4, 2005

    This company had our loan information for four months. The NIGHT BEFORE CLOSING, they changed our entire loan terms, using certain people for monetary gain, and forcing us to pay mortgage insurance, which wasn't required at any time during the loan process. We were mislead, taken advantage of, and lied to.


    We were forced to come up with $7600.00 the night before settlement, and we were forced to carry mortgage insurance, which raised our monthly payment by 300.00

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    Reviewed June 2, 2005


    I have a home equity line of credit with Suntrust. This account was with NBC but it was transferred to Suntrust. My balance was $25,699 before the transfer and now with Suntrust it is $

    This has made me over the limit which is hurting my EFX score. The other bureaus are not reporting this but I am afraid that if the rest gets the hit then all the hard work that I have done with working on my credit all these years will be for nothing.

    I have spoke with CS and local branches and they cannot tell me what is going on. They just tell me to dispute this and maybe it will go away. They did tell me that the reason for the high balance is that all my interest and pre-payment penality is all upfront and they are reporting my payoff as my principal balance.

    The complaint I have is this, If you are over our credit limit your score will drop! I know all about this b/c im a credit reporting processor. I need this company to report the correct information and make my balance what it should be.


    This has resulted at the possible effects of my credit score to drop with EFX, TU & XPN. I am trying to refi my home as of now.. This has come at a bad time for me!

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    Truist Mortgage Company Information

    Company Name:
    Truist Mortgage
    Formerly Named:
    SunTrust Mortgage
    Website:
    www.truist.com