Truist Mortgage Reviews
Formerly SunTrust Mortgage
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About Truist Mortgage
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Truist Mortgage (NMLS #399803) is the mortgage branch of Truist, a commercial bank based in Charlotte, North Carolina, with over 15 million clients in the U.S. Truist publishes rates on its website and offers an online preapproval and application process for its home loans, which include a mix of conventional and government-backed products. Truist Mortgage is available in all states except Alaska, Arizona and Hawaii, with mortgage professionals based in select areas.
- Publishes daily rates online
- Digital application
- Low- and no-down-payment options
- Doctor and construction-to-permanent loans
- Branch availability varies by region
- Loan availability varies by location and borrower eligibility
Truist Mortgage Reviews
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Reviewed May 5, 2009
Currently I am in risk of losing my house due to Suntrust Bank refusing to assist and their utmost lack of responses. Five months ago, I had asked Suntrust for assistance to reduce my interest rate and possibly defer my payment for 2 months from a 30 years fix to a 30 years and 2 months fix. I was struggling with high bills, daycare, car payment, monthly bankruptcy bills and etc. Due to my credit history, the representative from Suntrust advised that the only way they will assist me is to stop payment for at least 2 months or so. I stopped payment for 2 months and then reconnected to Suntrust for assistance. They took my data into the system including the W-2, tax return statement and letter of hardship.
I had been contacting them every week for status ever since I sent the document to their attention and addressed over and over that I do not want to delay the payment. I need like some guidance and direction. After months of battling with Suntrust, they informed that my personal information was never received. I resubmitted the document shortly after speaking with Suntrust. Weeks had gone by and I have been contacting them every other day for status. Suntrust again provided me with no responses nor any direction. On May 1, I received a letter from their lawyer that stated my house is now in process of being foreclosed and they will grant the court to relieve me from Chapter 13.
I have been trying to contact their Loss Litigation for status and update the past 6 months. They had provided me with no response and refused to speak further. Again, they had refused to neither speak with me nor call me in any sort of fashion. The lawyer from Suntrust bank had refused to speak with me even if I wish to pay the outstanding balance and do not wish to foreclose or give up my house. I am a single dad with a 7-year-old son, who is about to lose my home due to the non-responsive staff from Suntrust Bank.
Reviewed April 17, 2009
Approximately 7 weeks ago, we applied to refinance. Approximately 4 weeks ago, we were told that we did not qualify for a conventional loan because our appraisal did not come in high enough. However, we did qualify for an FHA or possibly stimulus. Monica stated that she would call back on the 9th of April to tell us which one would have the lower rate. When she didn't call back on the 9th, I began calling her and left message after message. I began to get worried because we paid her $350.00 for an appraisal that she said was only good for 3 months. I called customer service and suddenly, she called back and stated that the stimulus was 7.5% and that we were no longer eligible for FHA.
We were told that we were no longer eligible for FHA and that the stimulus would be 7.5. She retaliated because we called customer service. We currently have two mortgages with Suntrust - a mortgage and an equity. All we wanted was to combine at a lower rate. Everything was fine until I called customer service. What should I do? Now I am out $350.00.
Reviewed March 12, 2009
Reviewed Feb. 17, 2009
Reviewed Feb. 14, 2009
Reviewed Dec. 30, 2008
Reviewed Oct. 29, 2008
Reviewed July 23, 2008
I have contacted Suntrust numerous times for help regarding my intrest rate I a got blind sided like many others in this horrible morgage crisis.I have two loans with them one 1st and 2nd mortgage. 1st mortgage rate is 6.87 the 2nd is 11.875. I can't keep up with the payments I have had to borrow to be on time. It would help greatly if they would just renigotiate the intrest rate but my response is always the same you have to be late aleast three payments and then only then maybe we'll help you.
SO they want me to destroy my credit and tnen maybe they'll help me. That is cruel,selfish and absurd,absolutly poor customer service. I am triing to do the right thing by not walking away, if i do so they'll never see thier money the house is'nt worth that much anymore. They have the power to reajust the rate so I can make my payments and they just rufuse to. I am in dept I am in danger of loosing my home, damaging my credit. I am loosing sleep at night wich has caused me to get hurt at work
Reviewed Jan. 17, 2008
Bad mortgage with predetory practice violated big time and high, high PMI rate that equals .30% not usual .05% according to the FHA people of NY.
They set out to steal from day one and make me lose $20K of my money. I just want to pay 15 years for a 30 year mortgage and be done. Why are these people allowed to hurt honest working single moms.
Chapter 13, ruined my credit and now I have more pressure in dealing with just living the american dream.
Reviewed Dec. 5, 2005
Suntrust Mortgage was sold my loan 5 yrs ago after I refinanced my home for 15 yrs. While I have made payments in a timely manner, I fell upon financial hard times a few months ago and got over 30 days behind on my loan. I contacted Suntrust and sent half my home payment with applicable late fees and finance charges in a good faith attempt to show that I had full intentions of catching up that month with my loan payment by sending half now, and a promisary note stating I would pay the other half in two weeks when I got paid again.
Not good enough for Suntrust. They held the check for 10 days, then sent it back to me with a nasty letter stating that it was not the terms of my agreement. By then, I was able to send the other half and thus catch up with my loan payments. However, Suntrusts' bankruptcy specialist contacted my lawyer (never having once contacted me), and threatened an automatic stay by the courts. Suntrust has not worked with me in any way during my financial hardship. I intend to never deal with Suntrust again once I have my home paid for...they need to learn some better customer service skills and compassion for those of us that live in the real world.
Reviewed Oct. 4, 2005
We were forced to come up with $7600.00 the night before settlement, and we were forced to carry mortgage insurance, which raised our monthly payment by 300.00
Reviewed June 2, 2005
I have a home equity line of credit with Suntrust. This account was with NBC but it was transferred to Suntrust. My balance was $25,699 before the transfer and now with Suntrust it is $
This has made me over the limit which is hurting my EFX score. The other bureaus are not reporting this but I am afraid that if the rest gets the hit then all the hard work that I have done with working on my credit all these years will be for nothing.
I have spoke with CS and local branches and they cannot tell me what is going on. They just tell me to dispute this and maybe it will go away. They did tell me that the reason for the high balance is that all my interest and pre-payment penality is all upfront and they are reporting my payoff as my principal balance.
The complaint I have is this, If you are over our credit limit your score will drop! I know all about this b/c im a credit reporting processor. I need this company to report the correct information and make my balance what it should be.
This has resulted at the possible effects of my credit score to drop with EFX, TU & XPN. I am trying to refi my home as of now.. This has come at a bad time for me!
Truist Mortgage Company Information
- Company Name:
- Truist Mortgage
- Formerly Named:
- SunTrust Mortgage
- Website:
- www.truist.com
