Toyota Financial Services
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Toyota is a Japanese car manufacturer that makes cars, trucks, SUVs and hybrids. Read reviews for their models:
Toyota Financial Services Reviews
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We bought a car from Toyota dealership through Toyota Financial services. The customer service does not follow up with what they told us they gonna do. This company double charge our account in December 2022 and we requested refund when we found out about it, but we never receive our refund check. On February 24th we requested to apply our refund to the month of February since our autopay did not happen for the month of February 2023 because we happened to change our bank account in their system not knowing that the auto pay will be affected. One month after we requested to apply our refund to the February charge, this company never applied the refund and charge us late fee while they already have our refund money and up to this time they never applied the refund to our account.
My husband and I purchased a car with Toyota Financial. During the pandemic and due to hardship we had to defer some payments. We were always told that the payments would be differed to extend the end of the contract. We maintained great payment history and did not have any payments past due. In February of 2023 we made a double payment. In March we made our regular payment as well as a payoff payment. On March 31st I received a call saying our account was past due. The agent did not know how to explain to me how it was past due. She even said it had to be an error. When I hung up with her, I checked my credit report and payment history was marked as on time in February and all months prior to that for the duration of the account. I called back to see what is going on because we were in the process of buying a home.
When the second agent spoke to me she was very rude and said that the contract was due to expire in April and that April was the final month payment was due in full. I asked how could that be and she stated that all differed payments needed to be paid in April upon closure of the contract and that the deferred payments were now being reported as past due. We had one month left on our contract. I lost my mind and asked if the differed payments were past due, why were we marked as paid on time for February she stated that as long as we paid by April 15th we would not be reported as derogatory. I asked for the pay off balance. She gave it to me and rudely hung up. I went online and posted the payoff amount quoted. This took place at 9am. Obviously well before the cut off time.
They delayed processing the payment for a few days and then sent us a letter stating we still owed 76 dollars and that due to this we will be reported derogatory and repossession would be done if not paid in full by 4/15. I called back again and asked how could this be when we paid what was quoted and the new agent was very nice, reviewed my account and said she was going to read the last agent notes. Last agent was not only rude. But lied and said she had spoke with my husband. My husband is not available to speak to anyone due to his line of work and I handle all calls. Agent told me that I was obviously misquoted and that we in fact were already reported as derogatory and that she could obviously see that we had in fact made payments on time as well as double payments for February and March and had even attempted to settle the account in full.
The letter stated we had until April 15th before negative reports would incur. We paid the car off 3/31 and they still reported us derogatory. Then they said I had to pay the remainder 76 dollars. I gave her the payment. She said she felt bad, she would speak to the resolutions manager to see if they would help remove the derogatory mark because obviously we were making several payments within weeks of each of them, and when she came back she said her resolutions manager said she could not and would not help me. The account was officially closed and that I needed to dispute it with the credit department.
My credit is ruined as well as my husband's. We don't even know if we can still purchase a home as planned. Toyota financial are thieves, liars and they have incompetent staff. We will never finance again with Toyota and I warn others to stay away from them. They purposely delay payment processing to keep collecting interest on the accounts and they do not abide by what they send in writing. I would give them no stars if I could.
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I recently purchased a vehicle and Toyota Financial provided me with a credit limit for my downpayment of $2,500. Even though payments were made 2 days prior due date the company would take the payment 5 days after due date in order for them to charge you late fees no matter what. They charged me twice in one month which overdrafted my bank account and they took no responsibility over it. Then they said I was on a 6 month promotional plan and the time was up and they charged me $ 445 plus of interest which I called to put in full and get rid of this company to my surprise the following month I received another charge of $41 something as if the $445 wasn’t enough!!!! This company steals your money DONT TRUST THEM!!!
I called to have my lease extended as we aren't able to get vehicle we want at this time. The Agent went ahead and extended our lease for 6 months. The idiot didn't tell me they were going to remove my banking information from the account and that the auto payments setup for the last 36 months would stop. I didn't notice the payment didn't come out of my bank until I got an alert from credit agency that Toyota Financial reported I was 30 days late. I immediately made payment and setup autopay again but they will not remove the 30 day late off my credit.
This is the worse company I have ever dealt with in my life. After 6 years of leasing a car, I asked for three extensions throughout the years. None of them got put in correctly. One agent said they mailed me the paperwork to sign, which was incorrect, I never got any paperwork. Another agent said, "You don't need to sign." It has been an exhausting nightmare with these guys. Every time you get on the phone with them they tell you something different. Now at the end of my lease, they forget to put the extension in the system so my payments are reported as late. May the Lord rebuke them.
Toyota Financial Service is a such terrible, cheating company. They using hidden cost which did not tell customer but trapped customer on the unfair agreement otherwise they will do further action on the vehicle.
I never missed a payment. At the end of my lease I was to get a refund for overpayment cause my wife pay and the auto payment as well $420. I want the money asap. They made me wait. I called weeks before the lease end. I called and was told three times some would get back to me. They never paid me. I knew it. Scammers. Never buy anything from Toyota. Never missed a payment to them. When it came time to pay me. Nothing.
I never missed a payment. At the end of my lease I was to get a refund for dent and tire insurance. $860. I never agreed to this. I want the money asap. They made me wait. I called weeks before the lease end. I called and was told twice some would get back to me. They never paid me. I knew it. Scammers. Never buy anything from Toyota. Never missed a payment to them. When it came time to pay me. Nothing.
Have an account with Toyota Financial Services (2022 Toyota) and upon calling Customer "Service" at 18008748822 REPEATEDLY OVER SEVERAL DAY, still can't get them to pick up the phones to help resolve an issue with a payment I made. Their phone system is set up to DROP YOU if you attempt to contact an operator, ask a question, need help, etc. and all you get is their awful (limited) automated response system.
I moved between states, and Toyota Financial Services has been incredibly slow and unhelpful in transferring my vehicle's title to the new state. I first called at the beginning of August to inform of my move, but it was not until September that they put in the request to the original state to have a title produced. They do not follow up with me at all, I have to call every week to see the status of my request.
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