Toyota Financial Services Reviews

Unfortunately, my experience with Toyota Financial Services has been extremely disappointing. Our vehicle was declared a total loss, and throughout the entire process, we received no communication or updates from Toyota Financial. I had to keep calling them myself to get any information. The website shows outdated and inconsistent data — every time I called, I was told a different amount than what I saw online.

If I can give a zero I would. They kept calling me 8 to 9 a day. Even called my job while on the floor working after I told them I can not accept calls while on the floor. She called on dept telling him about me, then he came to me about what she said. They cut my hours due to them calling even when payment not due. Now hours cut I can't afford to pay on time due to this. Now my car gone. The rep said rudely, "I can't lose my job over this." Said, "Well you made me almost lose my job too." I'm a senior citizen trying make it. Now there going to make it harder for me to get another car. I'm surprised they're still in business working on commission. Never ever deal with them again. Have a co worker there doing him the same way too. Worst place to finance a car you will lose it.

I attempted to register my car in New York and needed title and permission from TFS. A fax was sent by the DMV to TFS but never received confirmation. Then I discovered TFS had received the fax, but FedExed the title without the permission letter as requested, which makes absolutely no sense. I was never informed that was done. After eight phone calls and conversations, I finally got TFS to send a permission letter to the NY DMV. Of course, it sent the wrong letter TWICE. Finally, I had to make the person at TFS stay on the line until the new letter was received, and even that one was not what the DMV had asked for although DMV accepted. This is outrageous, considering I have been a Toyota owner for over 40 years. As soon as possible, I will find another place to refinance my car. Never again with Toyota Financial Services.

Bad, bad, bad. There was a financial issue. Have it a financial issue and am struggling to make payments. A deferment is offered for a $430 fee. It is difficult to get a live rep on the line and each time.

I can’t stand it. The customer service. I had surgery, nobody wants to help me. It’s overwhelming. My autopay keeps getting turns off. It’s like I love the car but it’s just a big hassle and they harass you after they the ones who disconnect your bank.

I do not recommend financing a car through Toyota. After completing my 72-month contract, they still claimed I owed money and refused to negotiate or work with me despite my financial difficulties. Instead of offering solutions, they only demanded full payment and showed no willingness to help. The representatives who called me back were rude and unprofessional. This was my first car purchase, and I will never buy from Toyota again. They take advantage of customers and make the process extremely stressful. Please think twice before financing with Toyota Financial Services — they will rip you off and show no understanding of your situation.

Toyota Financial Services is the worst company so far I have dealt with in the United States of America. I am warning potential customers to be aware of them, They are disingenuous, as a customer they took gross advantage of me, by exploiting me, they defrauded me and fleeced me out of hundred of Dollars and on top of that they ruin my credit.

Never again I take a loan from this company. Charged me twice for my last payment but they claimed I didn’t pay twice. It says clearly on Toyota financial account I paid twice. Also my bank confirmed they took money twice from my checking account but Toyota financial says they cannot see that I paid. Are they blind? They are claiming now I still owe them money even though my account is closed and I received Already title but somehow they can’t figure out and see my payments made from my direct bank account. I called them couple times already. Seems like nobody knows what’s going on. Nobody can fix any problem.

I have a 2024 Highlander financed through this company at 5.75% APR. My vehicle was totaled. Total due today is $15,101. But if I want to pay off, which I have to do now, the amount is $15,199. You pay full interest plus a fine for paying off early. I have purchased a new vehicle using Honda Finance. If I decide to pay off early, Honda won't charge me the remainder of the interest. Also, it doesn't have any early termination fee! I have learned that Toyota is a parasite. Never buying their vehicles or using their Financial (by the way, the vehicle failed to deploy airbags despire severe front end damage. Bodyshop tech says they might be defective).

The worse. Prior to Covid they had options of calling and paying 24/7. Now not only do they exploit outside staff outside the U.S. in the billing department, but there is no one to talk to on the weekends. I had proof I was in the hospital as well for two months which is why I missed my payments starting this year but despite me paying they still repoed my car. I paid $100 towards the repossession office and in addition it takes one day for them to process the documents of release on both parties — Toyotas and the repo office so although I paid my fee I ended up paying $20 paying the repo office a total of $120 instead of $100 because they could not release the vehicle the same day. Then they were both blaming each other on how they process this.

Do not misconstrue my message, I love my Toyota car. It’s my fourth lease, the issues in the past but more so after this last call is about Toyota Financial Customer Service. These people are not experienced or versed to help you. I don’t usually demean anyone that’s in Customer Service or that is trying to help me but they do not know what they’re doing. They read from some kind of script like a robot and I had a gentleman first phone call. Tell me he’s putting me in collections and I already had paid my lease so obviously there’s some glitch with my bank, etc. The money is taken out it showed Toyota Finance got their money so he said we will put you in collections legally you can’t put anybody in collections to your 30 days past due, but I’m not worried about it because I hung up on him.

This isn’t even the full story of what I went through, just what I can manage to explain without writing a book. I was already under a tremendous amount of stress in my personal life. My hair was literally coming out from everything I was dealing with, and this situation with Toyota Financial only made things worse. It was a nightmare.

A nightmare. I have had a lease with Toyota for four months and I've spent at least two hours on the phone with them each month. They've lost checks. I've sent them in the mail and failed to notate payments I've made to my account, and as a result, my credit has dropped by 99 points because they have wrongfully reported that I have failed to make payments when I have made payments on time all along. Cannot trust them to keep the money you sent them organized. You have to babysit/double check/follow up on any move you make to make sure it's done correctly. I wish I did not have a lease with them.

I bought a Toyota Camry 2022 for 22 thousand with a 3 thousand down payment of 12.42% interest. 520$ is my monthly payment. I was 8 months ahead on this, and asked if they could put those 8 months towards my principle. They said they would, but ended up making a TFS error and returned all of that to me. They told me it would take 7-10 business days, and here I am 13 days later with my bank claiming nothing is being processed and now Toyota customer service claiming the 5000 is in my Toyota account.

We recently purchased our leased car and dealing with Toyota Financial has been our worst nightmare. It took 4 phone calls and finally a manager’s intervention to get a simple receipt for our transaction. Then, the title was issued incorrectly and that took 2 lengthy visits to the DMV and multiple phone calls to resolve. Worst of all, Toyota lied to us about why the title was issued incorrectly. I would never, never deal with them again.

It has been 7 months that DMV/I am requesting a paper title copy from them to get my vehicle registered but despite repeated calls no Joy. Can’t drive my car and paying them money every month as it is not registered. Also, on every call after lengthy wait and discussion their agent tells that there is no solution as all their departments are isolated and there is no email address to communicate with them. After desperation once I asked them that I want to come out of this lease, take money and buy the car yourself they replied that till it is not registered we will not buy it, basically blackmailers, they rip you with your money and don’t provide any service, PLEASE AVOID THEM.

This has been the worst experience ever! As a result of this I will never buy another Toyota. Love the cars but this experience has soured me on toyota. Tried to pay off my loan. They took multiple payoffs. Now dealing with my bank to recoup my own money over 10000 in the whole because of them. If dealership tries to offer Toyota Financial cancel the purchase immediately. Worst company ever.

On May 30 I made a payment to TFS. Not only did they take out the payment They took out 3 payments. When I called TFS they said it's a glitch in the system. Now 10 day later and 255 in fees I'm still dealing with it. And of you call TFS you get a call center in India and they can't understand anything. Absolutely appalling. Toyota needs to do better.

I had only 5,000 left on my 2016 Toyota Camry SE from 19,000. I paid 14,000 and I told them I lost my job if they could work with me. They didn't and repo my car. It took me two week to find it and get the other out. I wanted to get my license plate off but the tow company who are also disgusting wouldn't let me. Then this joke of a company the Toyota wanted to charge me 900 for the tow and repo expenses. Sure I'll pay the 900 then give me my car back. So I pay 14000 for a car I do not have. They are a scam. Do not go to them.

If there was a zero score I would have chosen it. Their customer service is horrible. I spent over 4 hours yesterday trying to get the correct number for the extended warranty. They gave me six different numbers to which they said I had no contract. Horrible service and the representatives lack empathy and willingness to help. They just transfer without even trying to figure out and help the customers. They appeared lazy, just want a paycheck without having to work.

Toyota is not the same company it once was in reliability or customer service. I have a 2006 Toyota Prius that's had normal wear and tear over the years, but has given me very little headache over the years. I recently purchased a brand new 2025 Corolla Cross Hybrid and after 2 weeks the car had mechanical issues. Working with the dealer, Toyota brand engagement and TFS has been nothing but a headache. My car (purchased on April 19) has now been in the shop, since May 4, 2025 - I've been without my brand new car longer than I was able to drive it.

TFS is the absolute WORST company to deal with. If I could give them a ZERO, I would. I got married and need to change my name on my TFS LOAN AND TITLE papers, because we have moved States and I need to register my car in my new State. Sounds simple...right? Wrong. The Alabama DMV and I have been trying to get this done since the 2nd week February and this is now the last week in May. The Fax numbers don't pick up to receive the documents. The Certified mailed copies of the Forms that Toyota sent as well as the Marriage Licenses, have now been mailed.

If I could give them a zero in every single platform I would. I am about to pull my hair out messing with TFS!!! They've taken multiple payments out the past 2 months, now saying I'm late, past due and payments never received!! I sent over my merchant reports from my bank & am being told that they cannot assist me because I'm past due???? I've requested to speak with a supervisor the past 2 months to be denied constantly. Or to be told there are not any people with any sort of authority to rectify this situation. So I reported them to the consumer affairs then if I don't get a resolution there I will contact the bbb.. Then I will get my attorney involved.. Do not buy a Toyota and have to deal with these rude incompetent people. I also know all of this that stemmed from my very first interaction with these hateful foreigners.

I have been trying for 24 hours to pay the full settlement amount on my PCP. Everything on my side is set up and my bank can see that everything should work - But TFS system refuses to take payment. Wasted day and the prospect of more waste seems inevitable. My dealership says it cannot help. Useless.

This company is horrible, they steal your money and their app is not accurate, long short story I was trying to pay off the account and they added thousands of dollars out of nowhere saying I was making my payments for the principal not the monthly payments which is not true. Do not go there. You will see a hurt on your finances. Try other bank when financing. They will always charge you lots of money out of nowhere. If I can get legal advise so I can give my story will be helpful so I can stop this company from stealing its clients.

Sebastian from Toyota Financial Services is probably the best thing that has happened to this company in a long time!! It takes absolutely forever to get ahold of someone & then when you finally do it’s as if these people are not trained correctly or simply just don’t care to actually help you find a solution. It’s hard to come across someone who knows how to directly get to a solution. This man deserves a raise or bonus or something for his fast, efficient, professional demeanor. He got my situation handled within the first 5 minutes of being on call with him. When I called the first time it took so many avenues to come to a solution that was going to take way longer than it had to. I decided to call back because the solution given to me the first time seemed too complicated when it was Toyota who messed to begin with not me! The laziness of most employees that come from this company are beyond me. Moral of it all, glad I called back & got placed with someone who actually knows what they’re doing. This company can only pray to have more employees like Sebastian. ID #** for reference.

Toyota Financial Services does not report to credit bureau if it's a commercial loan. $80,000 we paid them over 6 years on 2 consecutive loans with no "credit" for it in anyway. TFS has hurt our Church in an immeasurable way. Without proof of 2 paid vehicles through TFS we're stuck either doing business with TFS or not at all. Scam, fraud don't come close to taking advantage of a Church.

This company will rob you if they can. We are owed a little over $6,000 from a gap claim. And instead of paying us the legal amount. They want to charge us instead for a little over $200. They know the cost of an attorney would evaporate what they owe. Avoid this company at all costs.

TFS is a predatory lender. Their online payment system is ran entirely on AI with zero options for human interaction and they are currently committing a felony against our non-profit organization by not applying payments made accurately to our account in the amount of $1,200+ dollars of Church funds.

I bought a 2021 C-HR for my daughter in 2021, it was brand new. I make every payment like clockwork. Tonight 4-9-25 at 9:15 pm a tow truck showed up to repo it and scratched it hooking up to it. I showed the guy my receipt where it was paid 4-5-25 and he said "ok". unhooked the car and left. I won’t buy another Toyota. They will rip you off.

I am extremely disappointed with the service I received from Toyota Financial Services. I called to request payoff information with the intention of trading in my current Toyota for a new one, as I truly love my Toyota vehicle. Unfortunately, my experience was far from what I expected. I spoke with a representative named Darwin (ID #**), and he was not only unhelpful but downright rude. He ended the call abruptly by hanging up on me, leaving me without the information I needed. This level of customer service is completely unacceptable, especially when I’m a loyal Toyota customer hoping to continue doing business with the company. If customer service is important to you, I would strongly urge you to reconsider before choosing Toyota Financial Services. Based on my experience, I will be looking elsewhere for my next vehicle purchase. Disappointed and frustrated.

Terrible experience. 3 weeks trying to update bank info... Alberni Toyota won't help... Online is all do it yourself... Then it's a week to have the paper processed and another few days to take payment... Then it will show you missed a payment when they are just lazy... because day 1 they get your commission... They get all your info set up... After that nobody cares... Oh and they text you every morning to remind you that a payment is missed but they can't get the money ... only text about it... Too many people letting computers do their job... May choose a Honda next time.

Would STRONGLY DISCOURAGE anyone from financing your vehicle purchase thru a loan with Toyota Financial Services! Had a loan with them for my 2020 4Runner. Last payment made this month. Called to ask when I'd get title and confirm loan acct will be closed out only to be told that since I'm on auto-pay with monthly payment they will continue to take my money even after loan paid off, and never answered my question as to when I'd get my title. They told me the only way to stop the monthly auto payments was to go to my online acct myself with personal computer and turn off "recurring payment." WHAT A SCAM AND SO ILLEGAL!!! Not sure why they have a financing dept staff if I have to do their work for them. Never in all my yrs having loans with banks or other dealerships has this ever happened. BEWARE!!!

GAP is a scam. I had a GAP claim that I attempted to file for weeks, diligently calling and verifying that I was submitting the correct paperwork. Despite my efforts, the online system continuously showed missing documents with no clear guidance. Submitting documents online only allowed one copy. I kept being asked to turn in all 4. After multiple calls and wasted time, I was finally informed that I could fax the documents instead. I promptly did so. I then proceeded to pay off my vehicle completely out of pocket. After waiting yet again, I received a denial of my claim. The entire process had already been frustrating, riddled with miscommunication and incompetence. At that point, I simply wanted to be done with GAP. I attempted to cancel my policy, only to be denied—something I wasn’t informed about until three weeks later.

When Toyota Financials sends us our Billing Statement, it does NOT say that if you mail your payment, it might take 2 weeks for them to receive. They don't even consider Holidays, etc. We bought the car recently. Although, we mailed our car payment way before the deadline, they've charged us LATE FEES twice so far. They claim that they received it after the deadline! I am suspicious that they've planned that way: When to send the statement & when to receive the payment. How come the Post Office delivers Xmas cards within 2 or 3 days during busy time of the year, but when it comes to Toyota, it takes them a few weeks to deliver?

Horrible customer service. I have been fighting with them for over a month to get them to produce the title for my already paid off vehicle. They made an error and now will take no effort or responsibility to correct it.

I will start by stating I overpay, never miss payments and can pay off the loan if I wanted to. With that said. I have financed several vehicles in my lifetime and have never been treated so poorly by any company. Toyota lied about many things to get my business and CHANGED major DETAILS AFTER signing for the vehicle. I have been overcharged more than once. They have taken money out of my account WITH NO AUTHORIZATION AT ALL and have REFUSED to refund the money they took without permission. At the time they took the money, I was 4 payments AHEAD and overpaid by 2.5k intentionally.

I traded my car in October. I called and gave them my new address. They started sending like credit checks out. I got 2 of them at my address. So I’ve been waiting for my GAP check since then. I called multiple times to check on it, they said it should be here soon. I called first of January and they said they sent to old address. How come, when the checks before it came to the new address so they said they would resend it but end of January and still not here. I’m really not going to get my money I guess. The customer service was nice. I guess being nice while lying to you is easy.

Very bad customer service. I request to speak with the managers many time but nobody care. No calls. I will say this place not the right place to give your money, very bad. I paid extra money to my account.

Tried to sell car privately from a lease, several reps I spoke to said this could be done. I filled out the paperwork they sent (Toyota Financial) and sent a cashier's check. They asked me to fill these forms out two additional times and in the end sent the title to the wrong person and wrong address. I know they had the right address on file since it was a higher tax location and I was paying more at the current address. In the end this became a three month long process and was almost a grand more than it should have been. I hope I never need to deal with Toyota Financial again.