Toyota Financial Services Reviews

Spoke to Linda in the Finance Department. I asked about "ToyotaCare" which is a service that Toyota provides free to all customers that purchases a new vehicle. (just wanted to know what was included in the 30,000 mile check up) Instead of finding someone or obtaining the information for me, she got very condescending and rude. I understand everyone has a bad day but because of this experience I will never purchase a vehicle from here and advise you to do the same.

After deciding to pay off my 60-month auto loan early, I expected to receive the vehicle title. Wrong! TFS sent it to the wrong address (despite having sent 59 separate invoices to the correct address). It took three phone calls to get them to explain the address problem. They then indicated a release of lien letter would be sent and it was up to me to pay the $95 to get a replacement title.

Veterans come male and female. Veterans come with and without disabilities. Disabilities come with and without physical traits and signs. SETF does not recognize, appreciate, or lawfully abide by the laws and regulations regarding the treatment of those with disabilities. They are not in compliance with the ADA and do not support integration efforts of the VA to assist veterans with disabilities transition into civilian life. After learning of this, I traded in my SETF car to a dealership that did business with another lender. These people are anti-American.

When making my last lease payment for my disposition charge of $360.50, I called in the payment to Toyota Financial, the person who was taking down my information put in an extra number on my banking account number. Superior Credit Union of Massillon, Ohio called me to inform me of the mistake. They told me to call Toyota back to make the correction which I did. Toyota then deducted two payments of $360.50 on 8/07/2017 and then another on 8/11/2017. When I called Superior Credit Union they said I would have to through Toyota.

Toyota Financial Services is ridiculous!!! I bought my sister in law's car and they are giving her a hard time getting her pink slip title. She's been calling this number 1-800-826-9467. They kept telling her to call back in 3-7 days to find out how much is her balance. She bought the car 1996. All this time she thought she already paid off the car and lost the pink slip. Then when I bought the car from her and tried to transfer it to my name DMV said Toyota is in the lien holder. She tried to call them and ask how much is her balance and kept telling her that they need to investigated.

Account was played off on 7.18.17. Warranty department was supposed to see that it was closed and send me the unused portion back to me directly. But, the dealer put in the wrong mileage warranty dept recused it so cleared it up with both the dealer and warranty dept, so instead of sending me all 3 checks to me, they sent it to the financial dept and now it's going to take more than a month to get my money. I:E DON'T USE TOYOTA FINANCIAL OR THEIR WARRANTY DEPT of Toyota of Hartford CT. I give them an F.

Never ever go through Toyota Financial Services! They are outrageously rude! They are trying to tell us that we are 2 months behind on our truck payment that's 800 + a late fee. Umm no. We paid it. I asked to talk to a manager and the guy refused! I am so beyond mad right now! Then the guy kept telling me that we couldn't use our debit card to pay the truck payment. Umm that's what we have been using, a debit card to pay online for the past year! Not cash. Not over the phone. Not any other way! I'm shaking mad. If that's the case of a debit card not being able to be used we would still owe like 8000$ + on our truck!!! We cannot afford a freaking 1100$ payment! Ughh! Please if you ever get a loan out just don't go through Toyota Financial. They are complete ripoffs!

I am a customer with TFS for 3 years. Forget one payment and I took responsibility and paid it next month. Then I surprised that my credit score went down because they report that payment!!! One payment out of 38 payments!!!

I have booked a innova crysta in RAVINDU Motors PVT.LTD. survey no.31/1, Avalahalli Village Bidarahalli Hobli, Bangalore East Taluk on 29/6/2017 Booking ID NO:** and I have gone to Toyota Finance. Finance consultant Mrs.**. I have provided all documents for approval for loan in TOYOTA FINANCE. All verification done. Loan approved and later on ** and ** asking commission of loan to approve. He is demanding the amount of 10,000 ten thousand. When we reject the amount they cancel the loan process so please take action on them, it's affect customer. Thanking you.

I closed the lease on my 2014 Scion xD and expected a billing statement for my lease disposition fee plus charges for any damage on the vehicle that was more than regular wear and tear. When I received a billing statement 6 weeks later for just my disposition fee and tax: $350 + $30.62 tax, I mailed a check for $380.62 and thought that was the end of it. 2 months later I received another bill for the physical damage on my car. I know that it is the terms and conditions to pay for damage that is "more than normal wear and tear" but how misleading to send a separate bill months later.

I have not been able to log into my online account for many months. I have wanted to pay off the remaining balance on my 2013 Toyota Corolla. Months ago I called their customer service and informed the Toyota Financial Services of the technical issue. Today I attempted to log in again and once again I was unable to. I had to call them again to let them know that the same issue remains unresolved. I said, "You guys are the Toyota. Please fix it." The guy who received my call had no clue what was causing the problem. He merely promised me that they would contact me in 2 to 4 business days.

I purchased a 2012 Tundra long story short. I was injured at work (Toyota Motor Manufacturing) after being employed for a little more than 10 yrs. I lost the truck because the insurance company wouldn't honored it. I am now permanently disabled and that still wasn't enough for them to honor the policy! Did I need to die for the policy to be honored!!? When I needed to depend on the vehicle to get me back and forth to Dr's appts and surgeries, I wind up losing my truck, ruining my credit and finally realizing that my employer at the time (Toyota motor manufacturer) wasn't going to help, and turn their backs on me! The insurance company wouldn't honored the policy either. Toyota motor manufacturer is not what the general public thinks! They will dispose of an employee like trash.

I turned in a leased Toyota early when purchasing a car from a different manufacturer. First, they harassed me saying they hadn't received payments. To protect my credit, I sent them an extra payment. Then they sent me a letter and check for $1400. However, 2 weeks later I get a letter from my bank that they stopped payment on the check and was charged $12. I called TFS to get an explanation and have been getting the run around since February (it is not end of June). Talking to their customer service is a waste of time. I have no explanation of wear and tear as I turned in the car with very low mileage. To this day I cannot get a decent accounting for this. Stay away from Toyota. They do NOT care about their customers. Not sure why they would call it “customer service” as “service” was something I never got.

Recently, my Toyota Sienna 2014 was crashed behind by another vehicle. In order to get the car value pay off from my insurance company, I need to provide my car title. I paid off my car many years ago, so I called Toyota Financial services to get a car loan lien release and I couldn't' believe what Toyota customer services told me. In order to release this document, Toyota's customer has to wait at least 30 working days to get it. Please, do your calculation. I requested it on May 24 and I was told that I have to wait until July 15. It is awful, incredible, discourage... Can you imagine when you need to go to work, helping your mother to go places or just to do a life chores that dependent on transportation? How a powerful company like Toyota has a poor customer service when a faithful customer like me require something so basic like a document that I deserve. They just lost me as a client...

Saw this comment "Long waits on hold are regular. Inability to cooperate in any manner off script is totally lost." DITTO. Called to make a payment. Took a great deal of time to talk to someone who asked question after question. Attempting to register me online is not why I called. The resolution center a bigger joke when everything is geared to frustrate - they are no customer service organization and they will help only do what they are programmed to do. Can only call the automated system that wants your account # and ID # or you simply can go nowhere; get to a person the first thing they want is your account # and ID # plus more and more and more information. Get to the resolution center your account # and ID # yet again and even more.

My monthly payment on a 2011 Toyota Tundra just over $700. When my balance was around $900 I figured the remaining $200 would be my final payment amount. Just after 2nd to last payment I get a notice that my account is past due. So I make a payment for the remaining $200. Account is now closed and I am expecting my title information. After account was closed they took another $700 from my bank account and said it was because of the auto payments I had set up on their site. I was unable to access my account to turn off auto payments after making final payment so I could not have prevented this from happening.

When you return a lease, you are quoted outlandish prices to repair any and every dent on the car due to it meeting their mysterious criteria for "excess wear and tear". Do not be fooled by their statements that returning a lease is easy. Sure, it's easy if you don't mind being robbed blind. They blatantly refuse to explain their criteria for "excess wear and tear" so that you either fix every smallest defect on your own dollar or risk paying literally 8x as much for them to fix it after you return the lease. They deny the existence of a quantitative definition of "excess wear and tear" yet they measure and photograph every inch of your car. They are liars and cheats. It is an incredibly unethical way to do business. Not only do they rip you off this way, they are very, very rude to you as they do it.

Upon his death I called Toyota and explained that I would like to pay the balance in full. Is there a problem in this country with someone paying bills for someone else? And if so, WHY don't you let them pay the bill? I've never seen people less enthusiastic about receiving money due to them. Long waits on hold are regular. Inability to cooperate in any manner off script is totally lost. They were quite interested in jacking up the costs by letting their "probate team" step in. I'm doing the probate of the will; why do I need them to charge me from their end. Toyota has lost a customer here and I hope that any readers will consider anyone but them for future service.

I paid off my 2013 vehicle last month with a cashier's check last month. Check was received and cashed through Toyota, shown on my credit report as a vehicle pay off. I called multiple times asking about my title and when it'll be shipped out. Every time I called I received a different story from them. I called again last week, agent said it was shipped out yesterday... I called two days later, they said it was shipped yesterday. I called again yesterday and they cannot confirm was shipped. I called again same day they said it was shipped yesterday. I called today, they said it was shipped yesterday. Wtf.

In 2015, I bought my 2006 Chrysler 300 from our local dealership. They set up my payments thru TFS because of my credit score at the time, plus they were the only ones that would finance a 9 year old car. Everything went well for the first year and then problems with TFS started to occur. In November of 2016, I lost my job and got ONE payment behind. TFS contacted me and told that I was THREE payments behind and threatened to repo my car. I explained that my November payment would be made, but it would be late. They asked me what about the other 2 payments of which I had paid and showed them proof.

I am very very frustrated with the TFS. I bought Toyota Camry 2014 for $28700 and paid in full in 2 years and guess what? I have never received my title. I have been talking and arguing with them more than a month and never resolved this issue. I have talked to them more than 5 times and they told me they sent it 5 times... I am really really pissed off. Never waste your time and money with TFS. And I am still waiting for my title.

I was approved for credit (rewards credit) based on if I wasn't able to have a cash down payment for a loan on a car at Toyota Marina Del Rey Dealer. We agreed on the date to have down payment withdrawn from account. Fast forward to that date. Not only was money withdrawn, the Toyota credit card I was approved for was also used by the company and they sent me a bill. I was able to dispute it with the bank that is associated with the Toyota Rewards Credit and get it resolved however the manager who used the card was not reprimanded, he is still working for Toyota Marina Del Rey and I feel my contract is bogus. I went back there to have them redo it but they refused.

I paid my truck off in August 2016 and it is April 2017 and still have not received my Title! I have been going in circles with a financial customer service agent for the past 2 weeks! When I first called she said that I had to verify that the cashier's check I sent was mine even though when I sent the check they make you send a copy as well and she had the copy. She made me go and get another copy from my bank to prove it was mine. Not only did I get a copy but I also found out that T.F.S. had cashed the check so I also sent her that information as well.

I turned my lease in almost a year ago, made 3 payments to pay off the excessive mileage and disposition fee and now they are telling me that I still owe over $600 but no one can tell me why. On top of it, they said I have only made one payment so far and asked me to fax them copies of two checks that they cashed! I would never imagine that a company that has been in business for so long would be so disorganized!!! Every time I call the agents are very nice but no one can figure out what is going on with my account. They requested a supervisor to review it and when I called yesterday (after 3 weeks) no one had reviewed it and they asked me to fax them copies of the checks again!!! Unbelievable! I loved my Prius but I will NEVER get another Toyota. Get your ** together!

I leased a Toyota Corolla through TFS and paid my monthly payments on time. In fact I paid my lease off 5 months prior to the end of my lease and handed the car over a month early in July 2016. A few weeks later I received a letter in the mail from TFS stating I am owed a refund check for $1,500 and I will receive the check in a separate secure letter. I'm a generally patient person and thought cool, I'll just wait for it to come. I made my first call September 19th because I moved and realized the check could have gone to the wrong address. I had found out that they hadn't cut the check yet and that there's a 90 day window. I called back in early January 2017. I don't like to push these kinds of things, but it had been almost 6 months since I first received the letter and was told on the phone that there's no reason for the hold up and they would escalate the payment.

Save yourself the trouble and time and avoid this company. Customer service is horrible and their employees are just outright rude. I refinanced my auto loan with my credit union in January and they sent the payoff on the 29th. My credit union has proof that Toyota processed the check that was sent on February 8th. However, Toyota owed me for an overpayment so I called to find out why my check was not sent on the 16th when it should've been sent just to find out on the automated system that my account was past due by $918. I was very upset and unsatisfied because I have already made two payments to the credit union. Decided to check my credit and I now have two auto loans! Spoke to an employee as to why I was not informed about them reopening my account.

I wouldn't recommend Toyota Financial to anyone. They don't care at all about their customers. They don't believe in working with you to resolve the issue at all. This company is just all about money and when you call the representatives have a very nasty attitude. They don't care if you lose your job or whatever it may be. They don't listen at all you could have been. Told them something just the other day and they forget to notate it. SMH!!

I have been having a leased vehicle for almost 3 years. Starting in August 2016 I started having problems with Toyota getting my payments. I contact Western Union Bill pay to try to get some information regarding my payments. They are telling me Toyota has received the payment but Toyota is saying they have not. I have been sending in extra money to try to keep the payments current but the problem continue to happen. I am missing a lot of money that Toyota has taken out of my account. They feel they are not responsible for the missing money.

I would recommend that people be little cautious of this company, I leased a vehicle from them and never missed a payment, I even paid my lease ahead so I could be approved for a house loan with no problem, It has been almost a year since I have turned in my lease and I just got a letter from a debt collector claiming I owe the disposition fee to Toyota, I have all the proof that I indeed did pay it. When I called Toyota to talk to them they said my account is now with the debt collector and I would have to deal with them.

Paid off my 2015 Toyota Highlander on 2/14/17. I called prior to paying it off to find out the process and how long to get my title. Started calling 2/20/17 daily to have my title overnighted. Each day I was informed it would happen. Called each day to get tracking number. No number and title had not been shipped. Each day has been a different story and a different date of when this would happen. When I complained about the inconsistencies of their information, the customer service agent became short with me. Friday, 2/24, I was told that if it was not overnighted today it would most definitely go out in the mail.

The Toyota Financial Representative misinformed and mislead me about a deferred payment that I requested on December 2016. I was told that I was approved and now our credit score is lower than ever. It was the miscommunicated and withheld information from their part that created this dilemma, which they now want to place the blame on us. I refuse to be their victim. I was in the process of renting a house and the negative mark that they created on my credit by this situation added to the decline of my ability to obtain our new home. It destroyed that for us. The credit dispute department makes decisions that only benefits them and elude to the fact that they are messing with people’s lives.

In November I paid off my lease early. In January I received a letter stating that I owed 2500 of fees and they had no record of the check that I sent in November. In a few days they had sent this to a collection agency which caused severe damage to my credit report. Learn from my mistake and DO NOT consider a lease with Toyota Financial.

I'm being repeatedly told I have a bill due. I call, someone say it will be corrected and then I get another bill. 1/7/17: I went into Baxter Toyota to speak with Bob ** about my Prius Lease that was going to be up soon. Neither he nor his manager, Joe **, could work with me on my price range. I said thank you and went to Gregg Young Chevrolet to see what options they had for me. 1/9/17: I purchased a new car from Gregg Young Chevrolet and they bought out my Toyota lease. 1/23/17: I received a letter in the mail dated 1/18/17 from Joe ** at Baxter Toyota stating there's still a remaining balance of $219.87 for my Prius lease.

I urge you NOT to finance a vehicle through Toyota Financial Services. My experience has been one of a shell game. I feel as though I was the victim of fraud or a scam. I financed a loan for a Toyota truck through a local dealership. I recently sold the truck and paid off the $22,000.00 loan balance. Toyota confirmed that they received payment on 2/1. Since then, I have spoken with 6 agents and three "resolution specialists" to try to get Toyota to release my truck title to me. In EACH INSTANCE, I was assured that the title would be shipped and that the customer service rep would call me with a FedEx tracking number. Mind you, I had to open a FedEx account to receive those assurances.

Horrible customer service. I can't describe to you how bad it is. Never ever uses company when I bought my lease. It was one time lease payments of $6,300. In the end I had to paying 7300 all the hidden fees taxes and disposition fee even though I bought a car from Toyota. My new car end up paying me $10,000. Will have this one forever.

I was told I missed a payment for a month last year. Went back through records and I show payment. This place is right up there with DirecTV and they're already taking a beating throughout the country for their billing practices. TFS is tricky this way too. Go to your local bank or credit union and save yourself a lot of heartache.

These two companies (Stevenson Toyota and Southeast Toyota Finance) are horrible. They are liars. They also take great pride in being exemplary scammers. They are exceptionally skilled in being able to make people pay more money for their vehicle than they'd agreed to. Customer service sucks. Maybe they think enough people need cars that they don't need to provide good honest service. Don't go there!!

Shout out to everyone out there. Don't finance through Toyota Financial. Their payments process takes forever because they use a third party to do the payments. None of the representatives know what they doing. One person tells you one thing and next time you call the other one tell you different. You'll better off finances through a bank.

Our son's 2016 Toyota Tacoma sr5 was totaled in Nov 2016. Call was made to Toyota Financial Services on Dec 1, 2016 and our son was told that the insurance and gap insurance would cover all from date of accident. However the other drivers insurance failed to pay off until end of December and Gap coverage was dated 1/5/2017. Now Toyota Financial Services are stating that there is a balance of 345.57 for the December 2016 payment or they would send to collections and that would affect our credit rating... I paid and will take the issue to the Better Business Bureau and the National Safety Protection Agency as the Tacoma's truck frame buckled in a low impact rear end collision that caused very little damage to front end of the striking vehicle. Please reconsider any leasing or buying options with this company.

My car was spotless when I turn it in, and the dealer said that because I am getting same car again, make and model, will NOT have to pay anything at all. No excessive miles or wear and tear, my surprise later. After a month I received a bill for the amount of $362.45. I can't get no one on the phone to dispute this charges. I was never even hear of wear and tear when I deal with the same company buying same type of car. Like I said my car was spotless, no damages, new tires, no dents, etc, and I had it detailed before I turn it in. Who in the world I can complain. I do want to dispute this charges. HELP! HELP! HELP!

My mother had financial problems and she had to returned her Toyota car. She went to the dealer and she returned the car. She was told then nothing else was needed to do and her credit score it will be affected. At the due date of the returned car $497 was drafted from her bank account. Toyota Financial was called to let them know that the car was returned 3 weeks ago and a refund was needed, why she should pay for a car that she doesn't possess anymore? She was told that the money could not be refunded because they were not aware that the car was returned. The following month she started receiving several calls from Toyota Financial stating her payment was past due. She explained again that she doesn't possess the car anymore for 2 month already and she was informed again that they didn't received the car back yet and she was still responsible for the car payment until they get the car back.

I have had a car since I was 21 yrs old. I am 36, so you can see I have been a car owner for over 10 yrs. I have never worked with a financial company that operates on being rude and unreasonable. I fell ill in June of 2016 which put me behind on payments as I also need to pay rent, insurance, and take care of my son who is still in pampers. I called customer service to inform them that this month in June I would be short but to no avail. I did not receive assistance from the rep. I have been paying my car note but I am backed up and pushing things out until I can get back on track with my taxes.

I was relieved to see others have experienced what I have. After my vehicle was released from a chapter 13 bankruptcy, I was informed by lawyer to make payment arrangements with them. The first time I called them my vehicle was discharged yet, back in Nov. 2016 I did talk to them and they were nice and told me I could make arrangements and to check back in a couple weeks. Well a couple weeks later in Dec I get the cure to default letter with a due date of payment the week before as if the letter got lost in the mail or something! Weird! I sent them a payment and sent a letter I will be paying more. I hear nothing from them.

I wish I could give 0 stars! I would never buy a Toyota simply because I DO NOT want to deal with these people ever again - very disorganized, disrespectful and dishonest. Associates and supervisors are trained to throw lies at you. They are making this buy-off process the most horrible experience of my life. Be aware - THEY ARE HORRIBLE!

In spring and summer of 2015 The Houston Gulf Coast had flooding over a period of 3 months. Toyota contacted me and MY Daughter about helping each of us with 2 month extensions so we could clear our homes, property of water and also get to work after flooding went down. We were told by Toyota we could take 2 month Extension at which point we were sent agreements By Toyota to fill out then return. Surfside on the beach where our mail came and our home was almost impossible to get to for over a period of about 3 weeks. I called Toyota. They sent the forms again but to my alternate address in Tomball TX. I filled out form and returned it to the company.

I purchase a car with gap insurance was finance by Toyota. I recently refinance. I cancel my gap insurance. In August was told In several weeks I will receive my refund. I had taken time off to go to local Toyota office in West Palm Beach after calls were not return on numerous occasion. It's now month of December. I decided to visit the office again only to be told that check was mail which I never received and a stop payment will be made on check and I have to wait a few more weeks to receive another check. I am totally disappointed. I would never buy another vehicle all because customer service the day you are there to make a purchase everyone is nice. After the purchase is difficult to contact anyone.

I paid my truck off on November 8, 2016 and gave them some days to process the payment, expecting my title to be sent to me. I called them a couple of weeks later to be told that my title was sent to the state's DMV in which I was living when I paid the truck off. I didn't understand that so since I had recently moved from TN (where I bought my truck) to FL, I went to FL DMV who confirmed they didn't have my title. I then called TN DMV who confirmed they didn't have my title. I called back to be put on hold forever.

I recently moved to another state, and have been trying to get my title and registration set up in my new state for about two months. This has been impossible to do because TFS continuously claims that they are not receiving the requests for title transfer from both myself and the MVA. I even faxed the request ten times from work one day, all faxes confirmed that they went through. Emailed customer support, still nothing. Now my tags are set to expire from my old state and I still do not have my title and registration set up in my new state. This is absolutely the most horrible customer service I have ever received and the people on the phone just read off of their script and do nothing to help resolve the problem. I even emailed the dealership where I bought the car and asked if there was anything they could do to help me or if I should just contact a lawyer (no response, of course!). I will NEVER buy a Toyota ever again.

I had turned in my 36 month Corolla lease to Mazda in September 2016. Mazda had agreed to payoff my remaining lease payments since I still had until February 2017 with the corolla. They advised me I might be assessed a disposition fee which I was ok with paying since I termed my lease early to switch to mazda. About 3 weeks later, I get a phone call from an unknown number asking me to pay $272 that was remaining on my TFS account. I said I didn't know who she was and I never received a statement, but if she would like to send one, I would pay it. She seemed annoyed by this, but why would I pay a random person without knowing what I am paying for? It took about 2 weeks from Toyota to receive this statement, but I reviewed it and thought it was my disposition fee so I called and paid it. The rep I spoke with said my account was clear and I was all set.

It is very bad experience to deal with Toyota Finance Services. We visited the Yorkdale dealer 2 weeks ago before lease expire, they perform the pre-inspection and there is nothing required to be repaired, however they asked 2000 dollar for dents which are smaller than repair size. After almost 2 months, they performed another inspection by third party and sent us a bill with more than 1500. We told them we have the pre-assessment and the inspection result cannot be accepted after 2 months since we returned the car. Now we have to go through small claim court to resolve it.

I have financed all my Toyota through Toyota Financial Service and with my last car I paid 0.9% financing! They are a terrific company to work with and offer financing that is so much lower than other companies! I like to make payments one month in advance and they have been great about letting me do this by sending my bill to me one month in advance! Thank you Toyota Financial Services!

I was a happy Toyota customer until I turned in two leased vehicles recently. My husband and I each leased a Toyota from a large, high volume Massachusetts dealership three years ago. Thanks to the dealerships size and swarms of customers trying to lease/purchase vehicles, we had to quickly sign contract papers after verbally agreeing upon the monthly lease payments and the fact that we did not agree to pay any additional fees. Needless to say we were not given the time or explanation of all the details of our contract.

2015 Toyota Camry LE totaled in wreck (not at fault). 3rd party insurance sent out the check out on Oct 8th on a Saturday. Didn't get mailed until Tuesday the 11th because Monday was a holiday. So it's been 14 days sense. I've been calling and calling playing tag with all the representatives that I speak to about the situation I'm in. They are rude and they DO NOT WANT TO HELP IN ANY WAY. If this ruins my credit I will get a lawyer and will sue because they are wasting my time and ruined my credit by taking their time. I hope other individuals read all these reviews about Toyota Financial service and do not ever ever get a loan by them. They are the worst ever. A reminder, the wreck was Sep 11th over a month ago. Claim filed the day after. This should have been settled by now. If this goes on I'm getting a lawyer.

TFS placed a negative credit mark on my report. Just one, out of years of solid payments. They would not remove even after writing their CEO. Note, although the payment was technically late, after the error was found I made the payment immediately on the due date, however they did not post the payment until after the due date and then smacked me with not only a late charge, but a negative rating on my credit report. I have written to the CEO and he wrote back saying they were not changing the mark. This after owning only Toyota's and perfect payments... Going back to the 1990's!! Toyota obviously does not care about their customers after the car deal is done, thus I have decided to leave them and move to another car manufacturer.

Two weeks ago with TFS buyout check 9/30, from our credit union's stated buyout amount check was sent with agreement. Our CU sent us the FAX receipt to number TFS instructed. TFS denies receiving the FAXed Mileage report, Authorization, Title instruction form. They point to the dealer, dealer points to TFS. Does this belong with US law enforcement, Iowa law enforcement, BBB or do I have to find a lawyer? Past month has been a pattern of misinformation from Toyota of Oxnard and TFS. Appears they feel we should lease another Toyota or finance buyout thru Toyota. What to do? Beside never deal with Toyota ever again? **. FAX resent Date/Time: 10/18/2016 3:24:33 PM.

I am writing this letter of complaint against Toyota Financial Services (TFS) because of all of the back and forth I have had with closing my account. In April 2016, I traded in a 2014 Toyota Venza that was financed through TFS for a 2016 Toyota Camry, that is currently financed through Southeast Toyota. In August, when meeting with a mortgage counselor, I discovered that the 2014 Venza was still appearing on my credit. I immediately called TFS and found out they were not aware of the fact that I traded the car into a local dealership because they have not received the 2014 Toyota Venza back in-house. With that said, I called Southeast Toyota who apologized for not notifying TFS that the vehicle was returned.

My mother passed in July of this year. I have contacted Toyota Financial Services too many times to count. I was trying to get the pay off of my mother's vehicle. I was told that they needed the will which I do understand. Probate gave me a reference number and told me that when I call in to give the reference number. I attempted 5 or 6 times to use the automated which was a joke. Then it sent me to customer service. I told them every time that I have a reference number and I need to speak to probate. They gave me the runaround every time. They would put me on hold with that God awful music (and I use the word loosely). They want an account, a social security number or a vin number. Mind you, I have a REFERENCE number to get to Probate so I thought. I have had to argue with them every time I have called. This is the most sorriest excuse of a company I have ever tried to work with. I don't have time to argue with them for hours.

I don't even know where to start. But my car get repossessed, even though I had an agreement and payment set up plan. I was only backed up but continuously paid my car. Not to mention, I remained in contact the whole time, updating them about my financial status. But regardless, when you try to get back your car, they talk to you as to a prisoner and loser. No respect whatsoever, nasty and snide comment, rude tone in the voice, they lack giving you the correct information, hence you will be charged for all kinds of holding and storage fees, because nothing is getting processed the way it should be done. The most abusive company and staff. I have never seen anything like this, and I am 41 years old and have "been around the block" as they say. I wish I would have known how this company is. I would never get a car finance by them. This is illegal practice, and retaliation.

I am a mom who leased a new 2013 Toyota. One month after leasing my daughter was diagnosed with cancer and my husband left us. Our finances went haywire... I lost my business and had to drive our vehicle across the country to get my daughter to the required hospital for a bone transplant. My experiences have been horrendous in our personal life, but Toyota Financial has been really good to us. Even though I was late on two payments due to my daughter's health issues - I just forgot, they never were mean or even discourteous.

This is my 4th attempt trying to resolve something that one of your employee name Joseph from Toyota Finance was extremely rude and bossy, irrespectable to me on the phone. I have report this issue to his direct supervisor. Mr. Mark even send a letter to the Financial Director of Toyota Finance in Markham Ontario Office. I would like to add I even report it to your customer service center but still I have not digest the way I have been treated by your employee.

I purchased a Toyota Camry from a private party, on which Toyota Finance had a lien. My lien holder send the check to Toyota Finance, and it took them 1 1/2 month to process the check and we are still waiting for their mercy to release the lien on the car. They sent a letter stating that lien is released. But when we go the DMV to get the title, DMV says NO, the lien is not released yet. And yes they did get the payment and yes the check has been cashed. Unprofessional and unethical services! Will never deal with Toyota Finance in my life. Amount of time and efforts wasted: 1.5 Month with still uncertainty about the lien. Multiple trips to DMV and lien holder to get the temporary tag. Several phone calls and emails including the one with Toyota Finance.

I leased a Camry and paid it off August 5th. I had called to notify them the automatic pay withdrawal ended in July. They took out an August payment. I called immediately and was told a check would be cut and mailed. Six weeks later I still do not have the refund and have talked to 4 different people all giving me the runaround. I have always loved my Toyota cars, but will never use their financing. I see from other reviews this seems to be a common method of poor service.

Purchased new Prius in 2007. 2009 I went Chapter 13. Toyota paid in full for value of the car. 2015 I voluntarily returned the car because Toyota refused to work with me. Toyota privately sold the car for $2300; worth $6,000. Now, Toyota is suing me for interest. I am counter-suing them in Court. Call the media, post online, sue them back, don't be intimidated by this greedy company.

I've had this loan for about a year and half now. Got it when I needed a new car, and of course they gouged me on the Apr as my credit score was poor then, but I had to go with it, which made my monthly payments for my Highlander ridiculously HIGH. In short, I just got laid off from my job, and Toyota Financial didn't care. They totally denied getting me an extension which is actually a deferred payment. It blows my mind that this company is going to get the payment anyway, so why not work with their consumers to give themselves a great reputation instead of being known as money hungry beasts. They couldn't give me a straight answer when I asked why I couldn't get a deferred payment. Just gave me a blanket answer which consisted of random reasons why I might not have been able to get it.

Their gap insurance was just a ripoff. They never paid and every time I called them they required one more item. They sent a form with a section that said "to be completed by finance company" which the bank wouldn't do. In the end They wouldn't accept the items they asked for. In the end it wasn't worth the stress for the small amount they would have to pay anyway. STAY AWAY!

I have 2 leases with Toyota Financial: A Corolla and an Avalon. After a year of calling Toyota to inquire why my account assessed a late fee every month it was because my county had my Corolla listed to be charged as business use, not personal use, so I was being charged a higher tax rate for 3 years. I called attention to it, Toyota was made aware, the County I live in adjusted the tax rate and issued Toyota a refund check to be applied to my account in the area of $850.00.

I recently paid my lease off through USAA to Toyota. Toyota has cashed the check $15,000.00 and I have been given the royal 2 step about getting title so that I may register the car in WV. My first call was 8-5-16 I was transferred to a resolution specialist who said" your account will be ready to mail within 7 to 10 days. She did say it was sitting yet to be processed until she looked into it. Today I called and was told the same thing. Mind you they have been paid in full!

When selecting our loan term, the finance person we worked with described an option for making smaller bi-monthly payments instead of monthly payments. This would reduce the overall interest paid on the loan and also cut our overall loan term by a few months. It seemed like a great deal and no reason not to choose the bi-monthly option.

On 6/6/16, I paid my Toyota Highlander off. The payment cleared my bank account 6/6. I at that point turned off the automatic payments to them since I paid it off. At the end of June, I received a "bill pay" I thought, they just hadn't completely processed it. On July 20th, I received another "bill pay" for June and July's payment with late fees. I called Toyota Financial. After a 45 min hold (I also posted an email to customer service while I waited for a person on hold), the gentleman told me that he saw the payment, but it didn't get applied. It was over 12K. So, he applied it and basically closed the account. On July 27th Toyota sent me a letter stating that it was taken care of and I also got a check for interest. Then on 7/28 they withdrew the June/July payment from my account. I have spent a good 4 hours trying to get this straightened out.

The worst company I have ever had to deal with. Pennsylvania requires the official title in order to complete the registration process. I started the process to have the title sent to the PennDOT facility that was handling my registration on June 30th. I have had to call in multiple times, sit on hold for up to 45 minutes each time I had called and was never given a straight answer about where I was in this process. I have even given them a FedEx account number in order to expedite the process once the title was sent out. I called another time on July 21st, I was told the fax was processed on July 18th. I was beyond frustrated. 11 business days just to process the fax especially when I was told that it was already processed and my title should be sent out "any day now" from multiple representatives.

Called Toyota financial to ask about my lease pay off instruction. They instructed me to log in to my account and send a payment equal to lease pay off. Pay off was sent, but 2 weeks since no title or confirmation letter was sent, called in again. No response. Called in third time. They blaming me for sending the payment to the wrong place??? Huh? You instructed me to do the payment on toyotafinancial.com. How it can go to a wrong place??? 2 month down the line, I still have no money, no title, and no pay off confirmation. On the top of that they still charging me every month for the lease that was already paid off.

I traded my 2013 Prius Leased from Auto Nation Toyota on June 18th when I leased a new 2016 Prius from a different Toyota dealer in Michigan. The new dealer and I followed their instructions for payoff and lease termination. The Michigan dealer sent my payoff check and proper paperwork to Southeast Toyota Finance on June 18th. Southeast Toyota cashed my payoff check on June 27th. In July Southeast Toyota Finance was still taking lease payments from my checking account. I called and the representative said that automate withdraws from my account would cease and the money would be returned to my account within five days.

Where to begin, Everything about them is Awful. My wife and I financed a car at the Darcars Toyota in Silver Spring. Thought everything was good, until the first payment issue started. My wife paid it via the phone, not realizing they use western union. They received the payment , but then reverted the payment over 7 times, without calling me or emailing me to inquire. Then they sent me a late payment with the current payment due. For the record, I told the agent no one ever called and she began yelling and becoming argumentative and after an hour on the phone, she simply hung up!!

The website doesn't have enough information. For example, I wanted to pay off my loan and sell the car. The website talks about payoff but no link or directions how to do it. I tried to call. After approximately 40 minutes of hold time, someone picked up but by that time, I forgot what I wanted to ask. Then I went to the DMV to do the rest of the paper work. The DMV needs the ELT (electronic file transfer number). It is not on the website either. Tried to call. Wow, the hold time was only 20 minutes. Continue to hold for 30 minutes and hung up again. I doubt I will finance again from this company. If this is the only company to finance toyota purchase, then me, my family, or my friends will think twice before buying one Toyota. Sorry.

There was overdue payments issue which could be sorted out. But they took my car without permission when the keys were with me from my place of work. When I came out after locking my office I couldn't find my car??? I had no idea anyone can do that without permission. Called the police as I thought the vehicle got stolen as I had my home keys and mail keys in the vehicle. Came to know it was picked up by Toyota Financial, I had to take a cab to reach home... and that in Houston. I bought the car from Joe Myers and had no idea who the hell Toyota Financial is. It was the dealership fault of putting me on this spot and not picking up the car when I never wanted it in the first place and was not even working at the time and then these loan sharks.

Toyota Financial Services, Carol Stream, IL sucks! For the 2nd time Toyota Financial Services, has misrouted our lease payment to our retail acct. Sept. 2015, June 2016. We received a notice of late payment & consequences. We had to sit through a 25 minutes on hold phone call to get this rectified in both cases. The entire time the representatives/managers address you as if WE caused the problem, even though we are using the correct address & the Toyota Acct. # in on every cheque. We have been customers of Toyota Financial for over 12 years & they refuse to DO ANYTHING to compensate us for OUR due diligence, time and mental frustration! This is a perfect example of the corporate complex that is misdirecting our country, government and social welfare. #ToyotaFinancialSucks

I tried to work it out with Toyota and they refused. Last night the repo man came and took the car from the driveway without my permission. They did not have the keys. I did not give them permission to be on the property. I do not have the name of the agent that took the car. Toyota told me if I came up with the back payments which I am getting together they would cancel the repo order. It was parked in my driveway. Not on the street.

First, I want to let you all know that I created this account just to leave this review. Steer clear of Toyota Financial Services. My car was declared totaled May 27, 2016 due to flooding. I contacted Toyota and let them know what my primary and GAP insurance needed and asked if they could send it over to me. They refused to send it to me and said that they would send it to my GAP provider as soon as they got it all together. June 29th I sign onto my Toyota account to realize that I still had $4000 outstanding, the amount my GAP was supposed to cover.

I have been making payments to this company for 8 years, never late or missed a payment. They lost my May's payment and here it is almost one month later and it is still lost after sending faxes with bank information, tracking numbers, wire transfer numbers and all and they still can't find it and refuse to correct it saying they "backed up".

Called Toyota Financial today to defer a payment because my daughter graduated high school and joined the navy. Was gonna take her on a vacation before she left for boot camp. Waited 25 minutes for a rep to pick up the phone just for him to say, "No, we can't defer a month payment for you." I have had this vehicle for over a year. Never been late on a payment or missed a payment. So before you go and finance a vehicle through Toyota Financial I would look for another company to finance it. I wish I could give a negative star because I would give them a NEGATIVE 10. Sorry, piece of crap company.

Payoff for total lost car - I have had a very bad experience with the handling of my account, with the payoff of a total lost vehicle. The personnel handling the case were rude and not helpful and would not give their name or gave you a bad name. I returned the call and asked for the name that was given and was told that no one by that name work there. This has been a very unprofessional experience and could not get any more of my business. My account was crooked where I could not view it online. With the person that I encountered, I ask that you look at the person that is working for you.

I had one question for Toyota Financial. I waited for about 20 minutes, then was disconnected so I had to repeat this process, and it took almost half an hour to get to a rep. I lost about an hour, just trying to get connected to somebody. Then, of course, their reps take their sweet time; they really have no idea that people are busy and can't just wait all day while Toyota learns to become efficient.

They repossessed a vehicle in 2009 and then they try and they turned in 1099-C with IRS in 2014, and expect you to put in taxes when they got the vehicle and sold it making me have to pay taxes on $6,000+ on a vehicle 5 years later.

My lease terminated in February 2016. The auto registration renewal is March 1, 2016. More than a month after the lease terminated and I returned the vehicle, I receive a letter from Toyota Financial Services claiming that I owe the registration renewal fee for the period March 1, 2016 to March 1, 2017. Outrageous. I sent them a note to this effect, then received a subsequent later claiming to be a "Final Notice" and threatening to turn it over to collections. Tried to call, but after waiting 30 minutes to speak to someone the call was disconnected on their end. Not paying this under any circumstances. Never doing business with them again.

I know that nothing will happen and they really don't give a rats, but, Toyota finance carried the note on my car. Never had a problem. UNTIL I called in to get payoff info. Here's what happened: I mailed the payoff amount. Very quickly, I received my title and a check for 2.64. I assume an overpay. I thought it was over. Threatening calls start coming in from Toyota!

Toyota refuses to replace the frame. We are being discriminated against because Toyota replaced lots of other people's frames. Toyota made the decision to spray the frame and not replace it. When my husband just took the truck to the Toyota dealership for a recall on something else that's when the dealership found the two holes and then they made the decision not to replace the frame.The bottom of the truck is in perfect condition otherwise. The inside and outside are great also. We are so disappointed with their decision. We also purchased a 2007 Toyota Camry. We are nervous about the car also. We are very nervous about driving our truck. Please help us to have Toyota replace the frame and anything that pop up in replacing it. Thank you so much.

Toyota Motor Credit Corporation is still listed as a Lien Holder on my registration years after my 2007 Toyota Camry Hybrid was paid off. Wait time to talk with customer service is 20 minutes to infinity. Mailed in requests are never answered or addressed in any manner. What does it take to get title to a fully paid off vehicle? At this point, if Toyota wants to retain title they can pay me and take the car back or give me title, so my insurance company will not require that I maintain full coverage for a vehicle that is no longer worth the added expense. Blue book value does not warrant the annual insurance premium, which will not replace the vehicle.

A friend of mine told me that he got charged a Disposition Fee when returning his Toyota and that he knew nothing about it. I have 2 leased Toyota vehicles and one of them is about to end. So I called up Toyota Financial Services and they told me that I would be charged $350 even though the only reason I leased my newer Toyota was because the miles on my first lease were almost used up. They said they couldn't waive it because I didn't lease it within 30 days of terminating my first lease. I was NEVER told about a disposition fee when I leased either of my vehicles or else I would have haggled them down in price to eliminate that fee. Very shady business practices -- I will never lease a Toyota again.

I paid in advance all payments on my leased Toyota. I dropped the car off 2 months early in immaculate condition. It seems at the end of the lease Toyota charges $350.00. I'm not sure why? I was told this would be waived if I bought a Toyota. Which I did! I called numerous times to confirm this. Once I purchased the new Toyota I faxed the bill of sale to Toyota. 6 months later I received a bill from Toyota Finance. I was again told it would be waived. It seems everyone that works there has a different story. Some were nothing but rude & demanding payment and others said the ridiculous charge would be waived. I am not sure with all of the complaints from customers why they are still in business! My credit score is over 850. They were insulting, miserable people! I will be sure to let everyone know how they do business and to check their rating on ConsumerAffairs.

I attempted to contact Toyota Financial's customer service department about a privacy issue and could not get beyond the automated answering service, which offered no options that applied to my situation. I therefore elected to speak to a representative and was told that I would have a ten-minute wait. After waiting 21 minutes to no avail, I gave up. The next day, I again attempted to contact Toyota Financial with the exact same experience--except today I was told it would be a ten-minute wait and I waited 25 minutes, again to no avail. I will continue to buy Toyota's cars, but I will look for alternative financing in the future.

I am at the end of my lease and Toyota Financial Services is horrible with customer service they provided so far. I have leased a Prius '12 in NY state and moved to CA. For about two years, they continued charging additional fees to my monthly payment without being able to explain what the additional fee is for. Initially they insisted that I did not pay NY state sales tax. Ultimately (after 2 years of phone calls!), they agreed that the NY sales tax was paid and was shown in the contract.

I've owned a Toyota for over 7 years now, I do not see myself owning anything else than a Toyota. Their financial services though, that I cannot stand to deal with another month. We purchased our car in February, for 2 months I have been trying to "create an account" with TFS only to every single time get an error message. I've called them, no help. They say they will do this and that but still two months later I cannot access online services to set up my payments. I cannot wait to transfer my car to my local financial institution and not have to deal with TFS ever again.

Went to the DMV to register my leased vehicle and was told to get the statement of facts and power of attorney from Toyota Financial Services. The phone operators were nice but incompetent. After 4 hours of waiting in the DMV and many calls later I got a confirmation call from the resolution center admin, who by the way seemed just as incompetent and idiotic and completely unapologetic about the wait and made no effort to apologize or hurry. DMV closes in 10 minutes and she demanded that she needed 15 minutes. Absolutely the worst customer service experience.

If you call as instructed to limit TFS sharing of personal information, it is a ten minute loop of questions by computer that never lets one limit information. It is truly a loop. I think Toyota is the greatest car manufacturer. But Toyota Financial Services is a lemon, pile of junk with flat tires and no battery. Tried the online system and it requires pages and pages of reading and agreeing before choices can be made. In addition it asks for information not readily available. So the online system and call in system are true failures. The people in charge of doing this to the car buying public are descendants of the Studebaker, Edsel, and Packard design teams.

I am rather upset with that company. I just received a letter stating if I don't bring up my balance by a certain by tomorrow I will have my car repo'ed. This is all stemming from the fact that the due date does not match when I get paid. I have called and messaged them: stating that I get paid 2 times a month. I tried to change the car payment due date through the phone and faxing back a form (they never could find it), because I was still paying off the down payment (yes, I had the down payment and the car payment), and could not afford to pay it on that date, because I only get paid a certain amount. How hard is it, for a company to respect their customer's wishes? I mean, at the end of the day, I am paying them, so maybe they would get a higher score if they actually worked with people.

I leased a new car from local Toyota dealer. I had a trip in the middle of the 3rd month, never got my payment statement, forgot all about it, and was not notified by TFS for 15 days. A gentleman (trying to sound authoritative) called me on the phone and stated my payment was late and now there was a $25 late charge. I asked if they had a reminder service by email or text to which the guy made a lot of excuses. We can not depend on USPS, so you'd think a business like TFS would find such a simple computer controlled reminder to their benefit, unless they can make a few extra bucks off the delay and extra charge. I just thought it was kind of churlish (to preclude barnyard language).

My experience has not been pleasant. I have been trying to get a overpayment back since January. I have talked to many representatives and they all say it will be investigated. I sent a fax to one who assured me he would call me back. This is March and to no avail. My husband leased a vehicle and 3 weeks later we purchased it. I called TFS and was told to make the first lease payment and it will be returned to me. I did this. If I owed Toyota the money they would ruin my credit. Now when I call them they just keep taking notes. Next step is small claims court. Toyota has no customer service.

Apparently these days dealer don't tell you about excess miles anymore. Unfortunate, you can't return the car to Toyota or Lexus directly and have to take them back to dealer. Dealers will lease you a new car, but never tells you about the bill you are going to get from LFS directly. If you have this info, you might make a different decision. Be aware consumers. If your dealer says we will take your old lease, make sure you get a letter from them saying they will pay off the car in full and pay for excess miles and damages. Or else you get stuck with a big bill later on.

I had an issue with my account on February 10th. The agent informed me there was no fee for a one-time deferment on my account, very quick and pleasant experience. Then on February 26th, I receive a bill for $50.30. So first thing Monday morning February 29th I call and I am informed the agent made a mistake and was spoken to but the fee stands. I was not happy with this misquoted information and asked for a supervisor. She then put in a request for a review of the conversation and stated I would receive a call back within 72 hours.

My advice please stay away from these folks.

I been trying to get a letter from this people for over a month, they been saying they sent it, they fax it and nothing, just a simple letter and copy of my title. The agents are not sure what they supposed to tell the customers, they don't know the DMV rules and contracts stipulations. IT'S HORRIBLE, every time I CALL THEY GIVE ME A DIFFERENT ANSWER. TOYOTA, IT'S THE WORST!

I turned in my leased Prius in November 2015. They took an automatic payment out of my checking account in December. I called and was told yes they owe me money and would send a check. My husband called today to see where the check was and was told they took the money for damages. He asked what damages and she said some scratches and dents in the roof. There were no dents when we turned the car in and since when is a scratch is an excessive damage when it is very little? They told us to go to DataScan who does their damage estimates, we cannot get the info.

My husband hasn't been able to pay his car note in approximately three months due to a pipe bursting at home. We call today finally because we got funds to pay it and they would not accept payment via debit card or my checking account but insisted and rudely spoken and disrespected me and my husband and said we walk to Western Union and pay. I'm disabled so there is no way I'm able to do so. I was told I should be ashamed for lack of payment and there's no way they will accept my payment but after this month they will be able to take payment via check or debit card. It's extremely frustrating when you try and do the right thing and get treated disrespectful. Me, my fam, and friends I guarantee I will make sure no one ever deals with Toyota ever again.

We leased a new Toyota Prius in 2013. I made every payment on time. We bought (purchased) a Toyota Sienna in 2014. We also talked to my dad and about Toyota. He purchased a new Tundra 6 months ago. All was perfect, and we spent a ton of money, but I will never buy another Toyota, or give reference to this company... Two months ago I returned my lease, and the way Toyota repaid us for being great customers was to charge me $350.00 at the end of my lease for not buying through Toyota Financial again. Even though we bought a new Sienna after the Prius, and even after my dad bought the Tundra... The reason they gave was we had to buy through them again. The Sienna didn't qualify because we financed through Wells Fargo. We financed through whom the dealership worked the loan up with. It's my opinion it's crooked. Make sure you read the small print. There is no customer loyalty!

My vehicle was stolen on 12/04/2015. It is now 01/14/2016. During this stressful time, they have been the most unprofessional, slowest, worst company I have ever had to deal with. They don't give a crap about their customers whatsoever. They just received a $22,000 check from my insurance company, but want me to continue making payments on my account, while they sit around and do nothing with my GAP coverage, taking their sweet time just so they can collect more money from me. Like I haven't already had to dish out a ton of money on a rental vehicle, and everything else because this happened. I will never ever buy a Toyota again!!! I cannot wait until this is all over with. DO NOT GO THROUGH TOYOTA FINANCIAL...

I had ended my Toyota 2012 Camry. And I ended up owing Toyota for some extra wear tear and mileage, which is fine. The amount was like 4000 dollars. I arrange with Toyota to pay 180 dollars a month until pay in full. The arrangement was Toyota would call me every month to collect the above agreed amount. All of a sudden Toyota stop calling.

As to why I say Toyota Financial Services is incompetent, after I had paid off my loan, my auto title was not mailed to me. When I inquired with TFS that my title had not arrived after a number of weeks had passed, they insisted they had mailed it to the address of record. They added curiously, that I could change my address of record online. There was no reason to change it as I have lived at this address for over 30 years but when I looked, the address entry area was blank. Furthermore, TFS successfully mailed the monthly billing statements to me for each of the 60 months of the loan period.

I have seen a lot of horrible reviews for Toyota Financial Services on this site. I rarely ever do product reviews or service reviews but because my experience differs vastly from those I read I wanted to share my thoughts. I bought my Rav4 in 2011 brand new. I was a first time car buyer and they treated me so amazing! They gave me an amazing deal on my car. I had a fixed budget and down payment that I would NOT go over. They did not push me to do anything I wasn't comfortable with. They respected my budget completely! Fast forward to the end of 2013. The company I worked for shut its door and we all lost our jobs. TFS worked with me so well. They gave me as many extensions as I could have and took the small payments I could give them.

We purchased a Toyota 4 Runner nearly 5 years ago. A year ago, due to the economy crash and lost property investments, we had to file bankruptcy. Per the terms of the bankruptcy, we were allowed to keep our car providing we continue payments. Toyota made this very difficult. They refused to send statements or accept auto deduct payments from our bank account. We had to make our own envelope and remember to mail it in with absolutely no reminder. We did this flawlessly for a full year.

Be careful when you make a payment and check the "status" because they will return payments without notifying you and then charge you a late fee on your next bill. No good customer service or creditable services.

Toyota continued taking a payment of over $500 from my bank account after the vehicle was paid off. They acknowledge they owe me the money. Problem -- process to get my money involves getting merchant's report from bank, my bank statement, writing description and account number on each page and FAXING all pages to a long distance phone number (not toll-free). They will not use email nor can I take this to a local dealer. For me who does not have access to a FAX machine, this will cost a small fortune -- my guess is between $20 to $50 in FAXING fees and phone charges. Toyota is purposely putting up barriers so they can keep my money longer or even hope I will give up and not ask for my money.

I bought my car in August 2015. My first payment was due 09/27/15. No problem. I planned on settling my account auto. However I never received a statement. So I called before my payment was due and asked why I had not received a statement and could I make a payment over the phone? The representative said she could not take a payment over the phone because I was not in their system yet and she would not know where to post the payment since I did not have an account number yet.

Because of unexpected events we were forced to file a Chapter 7 bankruptcy. When a Chapter 7 is filed, an automatic stay is issued by the court and sent to all creditors. They are forbidden to take ANY collection actions, including even sending you letters or calling you, until the case is finalized. They are also forbidden from repossessing anything.

Well, my issue is a form of payment. I have always been very uncomfortable with allowing debit payments to come out of my account. I have recently gotten over it, but I typically prefer to call in my payments for my bills (not just with TF), as that works better for me. Well, there was a time where I did not have an initial issue with TF as I could call in my payments to pay for my vehicle. Now, you are no longer allowed to do that unless you are in default status. It is more convenient for me to call in my payment instead of having you all take it out of my account. I thought about mailing the payment in, but it would take too long and then the collection calls would start and I do not like that either. I will change my rating once they allow for individuals to call in their payments.

Originally I had contacted TFS to get a deferment on my car payment and I was denied but the customer service rep told me he can put in for a payment date change and that would help me. Well he didn't do the job properly. I received a phone call from TFS telling me I was late with my payment, so I explained that my payment was suppose to be changed; well she checked and told me that the request wasn't completed and she would fix the problem. To make a long story short that didn't happen and I told them it was a simple fix and it wasn't my fault. Well TFS didn't give a care. They told me I didn't qualify for changing my payment date because my payment was late... LOL NO KIDDING! Thanks for making me late Toyota! TFS has poor customer service and can care less about their customers.

My niece recently fell behind and had her car repossessed by SETF. She immediately came to me and I loaned her the money to retrieve her car. It took over a week to get a payoff amount and impound fee amount. All the while racking up additional fees. We sent a wire transfer last Thursday and we're told the car could be picked up from the impound yard on Monday. When she called on Monday, she was told that the car had been sent to auction over 250 miles away. We now owe additional fees and have to travel a great distance to retrieve the car.

I have been laid off for almost a year and I have NEVER missed a payment. Now that I have a new job, I needed some assistance and asked Toyota for an extension for one month which I was granted. I was emailed the paperwork and sent it the same day I received it. Fast forward three weeks later and I get a call from their credit dept stating that my account is late. I spoke to two supervisors, one named Jaanai (if that's her real name) who were not helpful at all. Now I have to send over the paperwork again and have to deal with a strike against my credit. I'm seriously thinking about trading in my car for another brand just so I don't have to deal with them!

I bought a Toyota and put it on a 5-year credit plan. Today I went to pay my first bill. They won't accept credit cards! No other company or organization that I deal with is like this. This adds about 3 levels of complexity to my life! They make good cars, but the American side of their business - both sales and financing - sucks!

I been good on payment. We made arrangements for me to pay 8 month to pay it on the 27. They time to pay it off. On 8/27/2015, they repo it, would not take the 199.000. They would like all 17.000. Can you help me?

Last month I lost my job because of the oil and gas situation in Texas, so I called the number below trying to find a way to defer at least one payment to the end that will give me enough time to find another job and actually get paid. I made all the previous payments on time for the last 3 years. They didn't give me any option, but to make the payment on time. 1-800-874-8822.

I paid off my car in July, was told would receive title in 4 weeks. I called 6 weeks later and told first it was mailed to an old address then told mailed to the dealership I purchased it from which I found to not be true. Finally found out they mailed to the address I had from 10 years ago. Huh??? Now they want me to go to DMV and request a lien release. So inconvenient.

I am beyond furious with Toyota. Back in 2013, Toyota repossessed my 2011 RAV4, stating I was three months behind, which was NOT the case. Toyota was cashing my checks and storing them in a "safe" with all the payments they couldn't match to accounts, since they couldn't read my account number & match it to any accounts on record. Anyway, that situation was resolved and they had to pay all the repo fees, etc.. Fast forward to 9/11/2015, my car gets repossessed AGAIN! I forgot to pay July's payment but have been current otherwise. I call TFS customer service dept. after this happened to see first off why it was repossessed, then realizing I forgot July's payment to bring my account up to date.

I went to Toyota in Vicksburg MS (Cannon Toyota) to purchase a Toyota tundra. I was told that I could get one but Toyota financial wanted my payments to be $977 a month. I have a good payment history but low score not low enough for them to give me a 16.4% apr. Not a good place to do business - not helpful at all. I felt like they could have pick up the phone and talk to the financial company but instead everyone wants you to deal with Toyota and I don't want to deal with them. Payments extremely too high. A real rip off.

We accidentally did not turn off bill pay at the end of the billing cycle for the car so we overpaid by a month. Then when trying to deal with Toyota Financial, they couldn't seem to find the over payment anywhere. It has been over a month, and many phone calls to Bill Pay at the bank, and to Toyota Financial. They first couldn't find the fax information that the bank forwarded to them about the over payment then they said they couldn't find the money. Then after another fax, they claimed they did find the money and would repay within 48 hours.

I have bought about 3-4 Toyota Corollas. I know over the years that Toyota's quality has gone down significantly, but this is the first time I had to deal with the mishandling of customer information with Toyota Financial. And I have had to deal with this situation for over a year. This is not a company I ever want anything else to do with. I registered my car in Texas, as I am in Phoenix just to go to school. When I registered I gave them my Texas address. However, somehow they had one of my Phoenix addresses on file. I called them to change my address. They assured me that the address change had taken place. For some time my bills went to the correct Texas address. Then randomly my bills stopped. So I called them and they told me they had my Phoenix address on file. I asked them how could that be as I did not provide that to them.

I have leased a few Toyota Camrys in a row, but had not gone through a "lease closing" process with Toyota Financial Services until now. We handed in our car on 05/20/2015. Today 08/31/2015 (3 months and 11 days after signing off on our car) we received our final invoice from Toyota Financial Services. This invoice included 1: Charges for a missing second key $150.00 - which was expected and acceptable as per contract. 2: Charges for excessive mileage at .15/mile which was expected and acceptable as per contract and 3: Charges for $406.00 in bumper repairs which is not acceptable. I had the car professionally detailed before handing it in (both inside and out) and had a complete understanding of the rules used to determine "excessive wear". I had a representative of the dealership inspect the car unofficially and he assured me that this car was in fine shape.

My husband of 47 years died on August 1st. We have been leasing your cars for over 12 years or more from Jim Falk Lexus. I didn't want the car out front as a reminder so I called Jim Falk Lexus. They were unsympathetic and said I was responsible for the lease. I called Lexus Financial and they told me they would come get the car and auction it off and we would figure out something. AT THE SAME TIME, THEY SENT A COLLECTION AGENCY to go after me. It has not even been a month as a widow and you are sending dogs to bother me in my grief! This is outrageous. I am horrified that after being such good customers you are this heartless and cruel.

Tried eight times to pay bill - they transfer you around and are rude. They never say sorry or anything. Reporting to BBB!! I will never buy a Toyota ever again thanks to this company. So disappointed in the customer service and still confused as to why I can't pay off the loan in full as no one wants to take my call - just pass me around!

Since Friday 8/14/15 I've been calling requesting a lien released on my Toyota corolla 2005 which I paid off in full a few years back. First an automated system takes about 20 minutes every time you call just to get a person. Spoke to some of the worse customer reps ever. Spoke to Samantha (horrible). Spoke to angel id# ** (worse) she is a Supervisor. She took all my info... Insured she would call me back to verify the sending of the fax for lien release. She never followed up nor did she call me or send the fax. I can't register my car. So I have my car in a garage paying daily with no plates waiting on Toyota to send me a simple fax. The incompetence I've encountered is mind blowing.

Attempting to reach a person via the phone directory tree at Toyota Financial Services was impossible to do. As a trustee to a recently deceased father who had leased a vehicle I was required to have either his social security number, VIN of the car or the account number for the lease. I had none of those and when prompted on the directory tree to say "Something Else" - it immediately responded with "Thank You - Goodbye" and hung up. No "0" default to an operator worked. The internet behaved in the same manner - impossible to make contact in this situation. There just is no way to reach somebody there unless you have an account. I had to find a number via online to contact corporate headquarters. That was a lengthily as well to get a hold of a live person. They immediately punched me into guess what? Toyota Financial Services phone directory tree. Back to where I started.

Purchased a used 2012 Toyota Sienna from a Toyota dealership. Was told I could make payments towards the loan principal. What Toyota failed to say is that Toyota Financial Services makes it has hard as possible to pay down the loan principal. Half the time they send the payment back with no good reason, or they just apply it towards the next month's payment. And they do this after I followed their instructions on making principal payments. Toyota Financial Services customer's service is a joke. They either do not know or they just do not care, and they seem unable to resolve any issue. I can usually get the principal payments correctly applied by getting on the phone with them, but it can take over a month for this to happen.

Terminated my lease early (3 months).Turned the vehicle into a Toyota dealer for another lease. Received a letter from Toyota Financial Services demanding that I pay the remaining three months left on the lease. I paid the amount they requested. Six months later, I received a letter from a debt collection company hired by Toyota Financial services demanding $1249.76. Needless to say I was furious that I had never received any communications from Toyota Financial Services regarding this matter. They chose to put the matter in the hands of a debt collector rather than contact me with some detail regarding the matter. I attempted to call Toyota Financial Services and was told they had nothing to do with it. I asked to speak with someone in charge and was put on hold for 15 minutes. It appeared to me that they were not going to talk to me regarding this matter.

I have tried to get a deferment from Toyota Financial several times to catch on my payment. I was unemployed for 5 months and had to fight unemployment for two months. Having no income to come in for two months put me behind on everything. I have called Toyota every month and they refuse to give me a deferment. Now they are threatening me to end the contract if I don't pay them $1150 by the 13th of August. I have made one payment and I'm not 30 days behind on the other. Thinking about filing a chapter 13 for one year then transfer to chapter 7. I really want them out of my life. I'm paying 38500 for a 2013 Corolla which they promised me I could trade in two years but it all was a lie.

I had 3 payments left on a 6 year loan. Toyota repossessed my truck. By law they are required to s... I live in Massachusetts. On the morning of July 6, 2015, my 06 Toyota 4Runner was repossessed from my driveway. I thought it was stolen. I called the police 3 times (a full week) before they told me it had been repossessed by Atlantic Recovery. My loan was almost completely paid off. Toyota did not send me the required 21 day notice required by MA consumer protection law, prior to them seizing my vehicle. I have called Toyota & spoke with a Nicole and she told me the 21 day letter was the tow company's responsibility but I was also told they sent a letter to my father's address. I have not at that address in over 20 years. The house was sold a long time ago.

Bought a 06 Toyota XA four years ago and financed it for 5 years. Was to be paid off in 2016. However, with no late payments I paid it off 12 months early thinking I would save some money. OH, No No No. They just take the over-payments OFF the next payment, NOT THE PRINCIPAL, so you never pay down the principal even if you request it. Oh, and it is simple interest loan??? Never again will I finance anything with Toyota Financial Services! They are NOT Toyota, and Toyota dealerships are not involved with them at all, only use them for financing so ask for any other company or bank.

I called TFS six weeks ago because I have a buyer who wants to take over my lease and needed their help with the process. I had to wait two weeks for them to "process" the paperwork that had to be sent via USPS. They couldn't email it to me nor could I download the application (too logical, I assume). Once the buyer FINALLY received the paperwork, he overnighted them the application. They supposedly sent a rejection letter (which he never receive because they failed to include his apt. #) saying that they needed more documentation and he needed to fill out ANOTHER application and send it back to them with the new documentation. This is still ongoing... And I can't speak to a supervisor because they don't allow incoming calls. How convenient... FOR THEM.

I am the Power of Attorney for my Dad. Everything was fine until my Dad became ill, and is now in a rehabilitative/nursing home. Anyways, I asked Toyota for a two-month extension and even though my Dad is gravely ill, they refused. I have been trying to make payments and have made a few this year. I asked for an extension due to my Father's illness and my lack of hours at work, but they refused and did not give me a reason! Now I said I could make a payment Friday, but they were threatening to repo my car.. I have tried to make payments and get one extension, but they will not help? What is my recourse. What else can I do?

I sent an insurance check to Toyota Financial Services in Cedar Rapids, IA to get endorsed over a month ago. They lost my insurance check. They say it was because they had the wrong address on my account but in Truth someone keyed in the wrong address when the check was being returned. They have mailed me many items over the last four years and they have always had the correct address. They of course are not willing to take any responsibility for this stating that I had given the wrong address. According to the post office the letter would have been returned but they insist they never received the check in the return mail. Of course they do not have the "capability" to check the mail room to see if the check is there. In truth they just do not care enough to check it. It's not their check and they could care less.

I purchased my Toyota in 2006 and had it paid off a few years ago. I am now trying to sell the car but I lost the title for it. A week ago I submitted a request to have Toyota send me a Lien release form as I had a buyer for the car. I was told this was a very common request they get and would process it right away. I was originally told it would be sent within 24 hours. I called back 2 days later and was told they were still processing the request as they don't actually send them out immediately, they send out the forms in the order the requests are received.

I bought my car in December 2014 and had my first billing statement in January but it was not due until early February. I paid my bill on time. Since the first billing statement I have not received a billing statement before my payment was due. I receive calls about my late payments from a call center in a different state every month. They told me I should set up a secondary payment plan. In order to pay online you need the last four of your SSN and the computer kept telling me it was wrong and no one on the phone ever offered to fix it. They have an app but not everyone has a smart phone. You can also make payments over the phone, but I get too mad at them to stay on the phone long enough.

I was a very loyal customer - always made my payments on time for 3 and half years now... So I bought my car after my lease was up. First thing went wrong they held my bill of sale from me for TWO WEEKS!!! I can go on and on how bad that is and was also for my insurance company. Second it took them THREE WEEKS to send my TITLE to me. Every time I receive a statement in the mail I pay it right away... how am I getting charged late fees. They said I owed $345.55 in late charges... I had to show proof of my bank statements when the check was dated and when it was mailed and finally when they deposited my check... NO LIE!!! Every time it was way before the due date... my due date for every payment is the 22nd!!! They received their payment way before the 22nd!!!

I have purchased Toyota Camry 2012 from Toyota financial in March 2015. Bank of America is my lien holder as this car was on lease. Now even though Toyota got the full payment of the car they are not sending my title of the vehicle. I have tried to contact them several time and they always tell me different things. Last month, they sent me the Power of Attorney of the vehicle but DMV didn't accept that so again I was not able to register car in DMV. I called them again and talked to ** and she told me that now it would take only a week but, I still didn't receive that. For future reference she provided me her extension as I was having hard time again to explain situation different persons but when I called them again to find out, I was told that extension doesn't exist. So, I think ** was lying to me.

I purchased a vehicle two months ago. I received my first statement from TFS about two weeks later, and paid it with no problem. I have yet to receive my next Billing Statement, so I called TFS. The first person who answered the phone told me that his computer system was down and that I would need to call back. Ummm... Two questions... Why did you answer if there is nothing you can do? Why can't you just transfer me to someone else?

My son paid his 2008 Tundra off 3 months ago and had been waiting on his title. It finally got to him last week but was the wrong title. So the clock continues. He wanted to sell the vehicle but it is difficult to do so without a title. To make matters worse Toyota said they have nothing to do with Toyota Financial. Not only does he still have to pay his insurance while he waits on his title no one at Toyota or Toyota Financial has been any help.

I signed the "tablet" to buy a car. Gave $300 down to make sure they would hold it. This was Friday at 3:46. On Mon I got some bad health news that I have cancer. The manager said he would do me a favor by not suing me for the 4,200 but it would be up to Toyota if I owe any money or if this would be a repo through Toyota.

I purchased a 2013 FRS from a dealership in VA March 2014. I am military so I decided to go with a lease. After giving all of my military information to not only Toyota Financial but the city of where I was stationed, Toyota Financial still charged me for the taxes in that city. They kept telling me that I needed to call the city of Norfolk, which I had done. After 3 months the city of Norfolk said they were unable to come to a solution due to the fact that Toyota Financial services would not call them back. Toyota financial claimed they had not received any information through the city even though the city had given them the tax money back because I was exempt. After 2 months I called back, they had told me even though I am military and the car was not even registered in VA, I was not exempt from these taxes, even after the city had told me I was 100% exempt due to being military.

A supervisor got involved and finally researched my issues. She helped solve them and while it took a really long time I'm glad it's resolved.

I Bought a Camry from Toyota Wappingers DCH about four months ago. Long story short, I got in to a total loss accident! Once that happen it's like Toyota didn't want anything to do with me. The problem now is that I wanted to get a replacement car ASAP. They had given me a 6% interest rate, but now the best they can do is 13 to 18%!! WTF, all my payments were on time. So they definitely just care about the sale. Once that's over they don't care! Let me see. I took out a $20,000 loan in four months they got their money from my Geico insurance. I needed another loan for $20,000, so that's $40,000 dollars they would have got from me in the same amount of time! Toyota of Wappingers and their whole Toyota Financial should take care of their loyal customers.

We purchased two cars from Toyota. One which was paid in full, the second had 4 payments left. Unfortunately a lay off occurred with only 4 payments left on the car. First problem was when he called for extension to be sent to him, they sent it to his old address and in late December found this and faxing it to them ASAP. We were not advised that they could not do any extensions and thought it had gone through. It was his intention to be able to pay the 4 months in April when his first pension check would arrive, which he also told them on the phone and they said they also made the notation in their system.

I bought a 2015 Toyota Prius from Beaver Toyota in Santa Fe w/ an additional warranty because it was offered through Toyota itself. I disclosed that I would be moving back east to NC. The warranty was supposed to be honored at any Toyota dealership across the country. But a warranty from Toyota itself bought in Santa Fe will not be honored by the Southeast Division of Toyota! I was told this by ** at the Executive Branch of Toyota.