RefiJet

I had another person on the title and the other company wanted me to jump through all these hoops, go down to the DMV and remove the name. The girl from RefiJet said they would do it all. And that was fantastic. I knew everything was going to be super awesome the minute that RefIjet wasn’t making me jump through hoops. Because ultimately, they are the ones making money off me, not me making money off them. The process was super easy, especially when you compare it to some of the other companies out there. Everything was online. Once we decided to finalize everything, it was just all DocuSign. It was basic standard application. It's the way they handled it after I hit submit which was stellar.

The refinance process took a couple of days because the first thing that the insurance company sent wasn't good enough. The credit union wanted a different approval thing on the insurance because they put down the lien holder's name, but they did not put down the address of that. The credit union is at different locations, so they wanted it at their location. It took a while to get that since I had to go back and send the insurance company a copy of what the credit union was asking for, then they got it sent out. It took us about five days to get all the paperwork done for the credit union and so far, I've had calls from them. But I still don't know if it was all approved.

RefiJet had me, when I first bought the car, a ridiculous rate of 24%. But my credit score is getting better. When Brace called me, he was very professional and knew his numbers. I was impressed with him. And the fact that he didn't pressure me. He said, “If you're still interested, then keep in contact with me and let me know what you've decided.” And we went back and forth. He walked me through it. I sent him all the things he asked me for. And he got right back to me. He didn't drop the ball at all. He's the best. And he's a nice guy.

The customer service was superb. RefiJet made it seem like I was just talking to a friend. They were still professional. But they were cool and laid-back. In a couple of days, I had the answer. It was fast. And the whole process as far as paperwork, because I had another party on the car that I was taking her name off who lives out of town, they emailed it to me and one day I shipped it to her, printed it off. All the paperwork took a week to get everything finalized.

I found RefiJet through NerdWallet. I worked with a woman named Whitney. She was absolutely fantastic. I have a very strong personality. I am 30 years old. I've been in the IT industry for 10 years. I work in project management. I just graduated with my master's degree. So when I sit down to do anything financial, I mean business. I don't want to hear the riff-raff. When I put in an inquiry through NerdWallet, I got a call from another company. The guy was super, super rude. But the next morning, I got a call from RefiJet and I said, "Okay. I know you got my info from NerdWallet, from the thing I submitted. I know there's nothing better. I know you can't help. Thank you for your time." But then she said, "I can help, though, like I promise I can help." I told her that I was cooking dinner and asked her if we could connect in about half an hour. She said, "Take your time. I'm working from home. I work all day. I'll call you back in an hour."

RefiJet gave me some options to think about. The process was laid out clearly for me. We thought about it and I went with it. I liked the 90% interest rate. The experience working with Refi was easy-breezy.

The folks at RefiJet handled everything. I had a guy there who helped me with everything. I had his number, and I could text or call that number. So, anytime I needed something, I reached out to him. And he was responsive and he helped me out. He walked me through everything, and it was super easy. I put my phone on speaker, and he would talk me through all the steps. There was some pending time to get approved. But it felt like it only took a week and a half. I have bad work hours and they worked around them. And they contacted me as late as 7:00 in the evening.

I was scrolling around on the web trying to get the best kind of quotes. I found RefiJet and they found me the best route to be able to get connected for my vehicle. The application process was pretty simple. I called in and they walked me through the application process itself. They had me send in the paperwork and connected it to the application and set it up from there. Customer service was pretty inviting and very nice to talk with. They made it easy to understand what I was looking for. Instead of using those big words, they used layman's terms that I can understand easier. It was straight to the point. It was a one call resolution style.

RefiJet went beyond what any other refinance company did for me. I made a wise choice. My rate dropped 2 points. The only problem is it's hard to get ahold of them. I dealt with one guy. It was me and him for a while. He walked me through the process of signing and how to do it. He was very professional. But he got so busy that I talked to another lady. They sent me documents, but it was a while getting the paperwork arranged. They're busy people.

I just had to provide RefiJet the information and the standard things, and they took care of everything else. They did a good job and they were thorough. The refinance lowered my payments significantly, and I got a much better interest rate. It was a satisfactory experience.