American Hartford Gold Reviews

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About American Hartford Gold

American Hartford Gold was built in order to help individuals and families protect their wealth with precious metals. It allows you to buy gold, silver or invest in a gold IRA. Doing this could protect the value of your money over time. It offers personalized plans that help families diversify their wealth. The company has delivered billions of dollars in precious metals to thousands of customers.

Pros
  • Buyback commitment
  • High customer ratings
  • No shipping fees
Cons
  • Metal investments carry risks
  • No prices on online catalog

American Hartford Gold Reviews

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    How do I know I can trust these reviews about American Hartford Gold?
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    Page 4 Reviews 235 - 435
    Verified purchase

    Reviewed March 13, 2025

    Absolutely flawless! From the beginning of my transaction till the end. My experience with Natalie and Jesse was totally stress free. As a first time metals buyer, we had more than a few questions and Jesse and Natalie answered every one with knowledge and patience with us. I'll be using AHG in the future. We'll recommend to our family and friends.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 12, 2025

    Natalie, Matt, Adam and Jasmine were a delight to work with and explained everything in detail and answered all my questions. They were prompt on call times and always very professional. I would recommend Hartford Gold to anyone looking to rollover a TSP account or be it a Roth or traditional 401K.
    Mark S.

    California

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    Verified purchase
    Staff

    Reviewed March 12, 2025

    I contacted American Hartford Gold to purchase gold and silver assets to add to my portfolio. I initially spoke with Ben **, who was extremely helpful in determining what services AHG could provide and who best to direct me to so I could achieve my goals. Ben connected me with Gerard **, who provided a wealth of information and guidance concerning the products available. Gerard also asked questions to determine my goals and reasoning for purchasing precious metals. Additionally, he explained the difference between the three asset classes of precious metals and the pros and cons of owning each.

    Finally, Gerard, with the help of his executive assistant Anna **, assisted me in completing my transaction. Overall, I am extremely pleased with the effort that Ben, Gerard and Anna put in to make sure I received the best possible service. I would highly recommend to anyone looking to purchase precious metal to do so through American Hartford Gold.

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    Verified purchase
    Staff

    Reviewed March 12, 2025

    Gerard, Michael and Anna were all very helpful and professional in the entire process! Every step was very thorough and easily executed on our end. My husband and I learned a tremendous amount about the different types of precious metals and the different categories and all our questions were answered!

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    Verified purchase
    Sales & MarketingStaff

    Reviewed March 7, 2025

    I always wanted to have precious metals in my portfolio. All the ads for different companies got confusing. I had reached out to AHG a while back but never did anything. They reached out to me again and I decided this was the right time to invest in precious metals. Dion, Gerard and Anna were very helpful and I have a complete understanding of my transaction. I would recommend this team to anyone I know who wants to invest in precious metals. A big thank you to them!

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    Verified purchase
    Customer Service

    Reviewed March 6, 2025

    I was very pleased with my experience with American Hartford Gold. Angus gave complete and very precise information regarding their product and the process. Luke made sure to follow-up and managed the timing of each process perfectly. And Anna, completed the transaction by certifying and documenting that all details were in order. They were a tremendous team to work with!

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    Verified purchase
    Staff

    Reviewed March 6, 2025

    I purchased investment grade gold as well as common bullion. First time process and experience was great. John ** in addition to Lisa ** were both so knowledgeable and made the process very easy for our first time investing in American Hartford. We look forward to continuing investing in American Hartford in the future.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 6, 2025

    I just completed my first gold and silver investment. I had thought about this for some time and finally decided to call. I had no idea what I was doing but Gerard, Aaron and Anna helped me get this accomplished. I’m so excited to be a part of this family.

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    Verified purchase
    StaffRates

    Reviewed March 5, 2025

    I had a wonderful experience during the transitioning my 401k to gold. They walked through all the steps and was patience as I was a new client. Deion was amazing during the whole process and Natalee kicked it during the transition when we finalized everything. I feel comfortable leaving my 401k with them knowing they have interest in my life and investment.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 4, 2025

    Jacob, Matt and Natalie provided great customer service and were very professional. I would recommend them and become a repeat customer. AHG has been a great experience with no issues whatsoever. Excellent organization that takes the time to answer all questions and is great with first time customers. I will talk about them positively to friends, family, and business associates.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 2, 2025

    I don't usually give reviews, but I will! Everything was given to me, over the phone. I do appreciate the opportunity of giving a review. You have told me everything that I needed to hear about your process, time of shipment, and the dollars value for my order. I am anticipating the delivery! Can't wait! I'm too excited. All has been in a business manner, and my questions were answered. Thank you for your time and concerns.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 1, 2025

    Josh, Walley and Nattlie were good. Understood that I was new to the process. Was a long process due to my 0 understanding of how to go about getting into this new way of holding on to money. Would prefer to have actual paper info. I am old! Reading off my phone is difficult for me. Process was stressful for me due to this being a new experience. Staff did all they could to relieve my fears.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 28, 2025

    Adam ** has been wonderful, very knowledgeable, pleasant to deal with and my investment has grown considerably. I feel as if this is a very good investment for these changing times. Everyone that I have dealt with has been wonderful, not like most companies today. Like that I can contact Adam on the phone.

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    Verified purchase
    Staff

    Reviewed Feb. 28, 2025

    It was a pleasure to work with Mark, Machi, and Natalee, three extremely professional representatives of Hartford Gold. Their informative discussions and expert guidance made the process of setting up my Gold IRA simple and easy. I feel like part of the family and I look forward to working with them with all my precious metal investments.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 28, 2025

    Very polite and professional. Made transaction very easy. Also in general overall nice people and never never pressured me into any terms or buys I didn’t agree to. What more can I say but I would definitely tell all my friends and family. Looking forward to doing more business in the future with them.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 27, 2025

    Your staff was outstanding. I’m very happy with the service I receive from Gerald, Anna and Patrick. I thought the explanation by Gerald where I was going to invest in gold market was done where I could understand what we were buying. I know this investment is a low amount but Gerald, Anna and Patrick gave 100% to get me the right track

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    Verified purchase
    Staff

    Reviewed Feb. 27, 2025

    When speaking with Machi, Ben, and Natalie, they made everything very easy to understand. They were all very kind and knowledgeable. They made sure that I was sure about my decision and that I understood what I was getting into. Great experience. I will definitely refer family and friends. Thank you for a great experience. I look forward to continued business with American Hartford Gold.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2025

    First time setting up an account with precious metal commodities. Leila and staff explained all the steps and options slowly and clearly. I was allowed ample time, if I did not fully understand anything we discussed, to ask them questions. The entire team makes themselves available as soon as I call in. I appreciate their service and professionalism.

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    Verified purchase
    Staff

    Reviewed Feb. 25, 2025

    I didn't know what to expect when I started this process. I was glad that John was thorough and gave me plenty of opportunity to ask questions. Overall, the experience was professional and helpful. Lisa also reviewed every detail of the account with me to make sure nothing was missed or lost in transcription. I really appreciate the double checking.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 24, 2025

    James was outstanding in providing all the information, instructions and assistance. He received my first call and since then I have been well informed of the situation and all the steps were coming forward. He helped me to build trust with your company and invest without hesitation. Thank you very much James!

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    Verified purchase
    Staff

    Reviewed Feb. 21, 2025

    James ** was my first contact and was extremely helpful in providing answers to my questions. He was courteous and professional and helped me set up my account. Gerard ** clearly explained the features and drawbacks of the multiple assets and outlined my options. He made the selection easy. Anna ** completed my order very efficiently.

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    Verified purchase
    StaffRates

    Reviewed Feb. 20, 2025

    I would recommend American Hartford Gold because I spoke to Gerard and James and Anna and all of them were very clear and very helpful in educating me on the process of purchasing precious metals so I would definitely suggest and advise any of my friends or family members if they're interested to go to American Hartford Gold and speak with either James for Gerard or Anna. Hello. Good. How are you? Thank you.

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    Verified purchase
    Customer ServiceStaffSales Tactics

    Reviewed Feb. 20, 2025

    Outstanding! From first contact via phone to the end of the process of transferring a traditional IRA into a Gold IRA, everyone was fantastic. It started with a call from Adam who introduced me to John ** (Senior Director) who was my consultant. Only after a few minutes I completely felt at ease with John. He took his time to explain the transaction process and what steps we would need to go through to convert my USAA traditional IRA into a Gold IRA. What I really appreciated is once my application form was completed, American Hartford Gold (with me on the line), coordinated with USAA to do what was needed to get those funds transferred over to the Gold IRA. That was an outstanding service they provided - so a 'shout-out' to Brianna who dealt with USAA for that procedure.

    Next phase of the operation was John ** and I discussing different options on what type of gold and silver to invest in and the advantages/disadvantages of the different types of gold and silver available to a first-time investor like myself - excellent advice on John's part. Once he and I concluded this step, he passed me onto Lisa ** (Executive Assistance) who conducted a quality control review with me. American Hartford Gold has many very good catalogs, and Webinars for investors - all of which have clear and concise information for a novice. I highly recommend American Hartford Gold. I was extremely impressed by their personnel and products and it was never any "hard sell" tactics.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 18, 2025

    Richmond ** was a pleasure to work with. This was my first investment in gold and I had plenty of questions. Richmond was extremely patient, knowledgeable, and professional. He explained all of my options clearly. He went over the process from the purchase to reselling in the future. I didn’t at all feel rushed or pressured to buy. I was confident that he provided the best guidance for me and in the end, I was very comfortable going ahead with the purchase. He definitely gets 5 gold stars! Overall, the team at American Hartford was very professional. I highly recommend them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 18, 2025

    I do not have much experience with investing and I want to say my main account rep Max was amazing. He walked me thru the process and made it easy to understand, he was very communicative and was readily available when I had questions. The process in contacting my current financial institute was seamless and Brianna handled the call 3 way call with them with the utmost professionalism and efficiency! Lisa was very helpful and clear making sure I understood everything at the conclusion, All the representatives I worked with had amazing customer service skills, were very nice and all the transfer were handled seamlessly! I am very glad I went with their company and feel secure knowing my transfer and account are being handled by such knowledgeable representatives!

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    Verified purchase
    StaffRates

    Reviewed Feb. 14, 2025

    Kevin and his associates were the utmost in professional and knowledgeable people in their field of expertise. They were also very friendly and helpful with any and all questions that I had. I highly recommend American Hartford Gold to anyone who is interested in converting some or all of their Traditional IRAs to precious metals IRA investing.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 14, 2025

    I really have had a very good experience with my Agent Mike **. He is always kind and respectful and helpful. Always getting back to my phone calls and helping to resolve any situation. Thank you Mike for all your help. I would love to recommend any of my friends to Mike.

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    Verified purchase
    Staff

    Reviewed Feb. 14, 2025

    Moving my IRA into a Gold IRA was handled with the utmost professionalism by the American Hartford Gold team. I highly recommend them. They walk you through the process and answer any questions you may have. It was a seamless transition. I look forward to many years ahead with this team backing me along the way.

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    Verified purchase
    StaffRates

    Reviewed Feb. 14, 2025

    Dealing with Katie ** was such a great experience. She was very knowledgeable and informative of all aspects of the process. Katie explained every step in the process in a way that was easy to understand. She was very helpful with the whole transaction. She made a confusing situation very pleasant. I would recommend AHG to anyone that is interested in precious metal investments. They made the whole process very simple and painless.

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    Verified purchase
    Staff

    Reviewed Feb. 13, 2025

    Not knowing what I could/should do with my retirement money I checked into purchasing gold and silver. Cody ** is the representative who contacted me and was a delight to work with helping me not only understand how this move to a gold IRA can benefit me but helped figure out the best way to prepare my portfolio. Lisa was an extra benefit verifying I understood what I was signing up to do. I would highly recommend this business!

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    Verified purchase
    Staff

    Reviewed Feb. 13, 2025

    Dan and Katie were very thorough and helpful in placing my order. Dan spent considerable time explaining the differences between Canadian and US minted coins, the denominations that are available, the value differences over time between numismatic and bullion and we discussed the effects that the tariffs might have on their future values.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 12, 2025

    First time buyer. Excellent communication and easy learning. Easily understood. Would recommend these people everyday. Completely transparent and upfront, described my options and purchases. Contact Jesse at Hartford Gold and he will lead you through in a very professional and educational way. Company was vetted completely and is a grade a company.

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    Verified purchase
    Staff

    Reviewed Feb. 12, 2025

    Gerard, Deion and Ana were very professional, educational and easy to work with. I’m a first time buyer of precious metals so having a team work for you was fantastic. Very pleased in my experience and will be recommending Hartford Gold to my friends and family. The whole team treats you like family and made the whole process easy to understand.

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    Verified purchase
    Customer Service

    Reviewed Feb. 12, 2025

    The world economy is scary and I want a way to protect me and my family. Owning physical gold and silver is a great way to protect my family and not worry about the stock market and world events. America Hartford Gold made the process easy. A few of my friends were looking on ways to the diversify their holding and 401(k). This is the answer.

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    Verified purchase
    Staff

    Reviewed Feb. 11, 2025

    Today I placed my first order with this company. Everyone that assisted me with my order was very professional and knowledgeable. I highly recommend this company to anyone thinking about precious metal purchases. They completely and thoroughly explained every option available and the pro and con of each option. My team consisted of Jacob, Natalie and Rossi. What a fantastic team to assist you with your options.

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    Verified purchase
    Staff

    Reviewed Feb. 10, 2025

    When I first contacted AHG I had the good fortune to talk to Gerard **. He was extremely helpful in getting me started. Now that we have purchased our first order we are extremely comfortable with AHG. Katie ** is also very friendly and helped us to complete our purchase. Thank You.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 8, 2025

    My first time investing in gold. With little knowledge I was very apprehensive, but was well informed and at ease by the good explanations of the process and how gold and sliver works as an investment. I was on the phone with John several times because of my lack of knowledge and sure many silly questions but John and Katie made it easy and made me feel that my questions were important for me to understand how to invest.

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    Verified purchase
    Staff

    Reviewed Feb. 8, 2025

    Being new to this process I was very impressed. With Matt and Matt for guiding me through this process. They were both professional and patient with a newbie. They explained the process and product fully. Thanks. Was also great. She was also very helpful and took me through the end process. Very impressed with all.

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    Verified purchase
    Staff

    Reviewed Feb. 4, 2025

    I rolled over my IRA from Fidelity for about $47,000 Abigail, Natalie ** and Adam instrumental facilitating this rollover. ** did a great job of setting up my portfolio. Natalie was fantastic and walk me through the Galley of it all. I’m very pleased with and with the cooperation And the efficiency and professionalism of your organization and Abigail was over-the-top instrumental in assisting me and laboriously getting my transfer from Fidelity, they were difficult.

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    Verified purchase
    StaffRatesHonesty & Transparency

    Reviewed Feb. 4, 2025

    I just bought physical gold in form of American Gold and Silver Eagle coins from American Hartford Gold. My agent was Gerard **. This was my first experience in buying physical gold. Gerard provided an excellent introduction to different gold products and explained to me pros and cons of each one. The transaction fee was small comparing to other gold brokers and I it was very obvious to me that I am dealing with honest and professional person. I also talked to Anna ** to conclude my transaction. Again, I was treated with honesty and professional courtesy. I highly recommend American Hartford Gold if you are interested in buying physical gold.

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    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Feb. 3, 2025

    Gerard was very knowledgeable, helpful, and patient (no pressure, or fast talk). While his team, both Anna and Maya were cordial and helpful in their assistance. Their policies and ratings were reassuring, plus they take all the guesswork out of the transaction giving the customer ease of comfort while they do the heavy lifting. I am pleased with the transaction and will recommend them readily.

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    Verified purchase
    Staff

    Reviewed Feb. 1, 2025

    I am incredibly impressed with the time, knowledge, and dedication Lauren ** provided while assisting me at American Hartford Gold. Lauren guided me through the process of setting up an IRA and thoroughly explained the precious metal investments I was purchasing. As someone new to this, I learned so much! His attentiveness made me feel as though I were investing a million dollars. I truly appreciate his expertise and patience. Additionally, his assistant, Katie **, was incredibly helpful throughout the process. I have no hesitation in recommending Lauren and American Hartford Gold to anyone looking for knowledgeable and attentive investment guidance!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 31, 2025

    Katie **, Nick ** and Rob ** with American Hartford Gold are very easy to talk to and provide answers to "rookie" questions and I had several. I was never made to feel uncomfortable or intimidated when asking questions. They were all very patient, professional and quick to have the answers I needed. I would recommend AHG to anyone wanting to invest in gold or silver.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Jan. 31, 2025

    Richmond took the time to walk me through strategies befitting my situation. He explained the benefits of each product but did not push any one product. Awesome experience with Richmond, Tony, and Natalee. They were patient with the many cancelled appointments and missed calls. Additionally, they were very transparent in their approach with me. True professionals!

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    Verified purchase
    Rates

    Reviewed Jan. 31, 2025

    It was a very interesting and great experience, just learning as I go. I feel confident with my choice. Just patiently awaiting my bullion. I've been watching videos and reading up to learn more about my investment. I look forward to my steps; currently researching other precious metals. Mark and Kevin assisted with my first purchase which they made easier for myself.

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    Verified purchase
    Staff

    Reviewed Jan. 30, 2025

    Wally **, Adam ** & Natalie ** are great assets to American Hartford Gold!! They all knew & executed their role(s) making me comfortable & answering all my questions throughout whole process! I was educated via e-mail & everyone answering my concerns, as I was new to Gold & Silver IRA! Thanks again Wally, Adam & Natalie. You are kind souls and enjoyed meeting ya'll!! 😀

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    Charlie increased rating by 4 stars.
    Transparency
    After a positive interaction with American Hartford Gold, Charlie increased their star rating on Feb. 1, 2025.

    Updated review: Feb. 1, 2025

    I spoke with a rep from AHG who spent much of his time to help me get the answers I was looking for. After this conversation I was educated on the process and what took place. At this time JM Helped me feel better about the transaction.

    Original Review: Jan. 30, 2025

    If you read the negative reviews, I have experienced every one of them with this group. I lost a bunch immediately with no real explanation on why except a dance that comes from them to keep you circling. They are not trustworthy, nor do they stick by the immediate buyback. Steer clear.

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    Verified purchase
    MaintenanceStaffRates

    Reviewed Jan. 30, 2025

    Staff did an amazing job breaking down all the necessary information and preparing the transfer process of funds to the new IRA. Jacob was amazing in explaining the process and the language so I could understand it better. I would recommend Hartford Gold to anyone who is interested in investing in gold or silver.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 30, 2025

    As a first time buyer, I needed a better understanding of the precious metal market. With American Hartford Gold I thankfully had a very good experience. John ** was very helpful and thorough in explaining the whole process and options available. Natalee was also kind finalizing the purchase. I would recommend American Hartford Gold.

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    Verified purchase

    Reviewed Jan. 28, 2025

    I appreciate how David ** gave me insight and knowledge about my purchase. The medals I have purchased in the past are beautiful. I just bought more gold coins to add to my portfolio. I am extremely happy and excited when I receive my coins and Hartford Gold is the only place I would purchase from.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2025

    I worked with Wally ** & Natalee ** on my rollover. They were both very polite and friendly, not to mention, extremely informative and helpful. They got my account set up just as I desired. I am totally happy with their service. I look forward to years of excellent service and their wonderful products. Thanks to you both!

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2025

    John **, James and Lisa ** were very helpful and made it easier to understand the technical terms involved in the rollover and transfer process. They also made sure to answer all of my questions. They were very professional, courteous and friendly. Thank you for all of your help and patience with me.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 24, 2025

    Everyone was great to work with, everybody was very well-versed in the precious metals industry, and brought me up to speed on what I needed to know with my purchase, including time frame to keep the account intact, before withdrawal period. Nick, Robert and Katie were very professional with me. Thank you.

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    Verified purchase
    StaffRates

    Reviewed Jan. 24, 2025

    Eric **, Daniel **, and Kathleen ** thank you for making my dream of owning some American Liberty Silver coins come true. You made the process easy and straightforward and you were each so pleasant to deal with. You conveyed not only professionalism but sincere friendliness. I’ll be counting the days till the coins are delivered and I can show the family. I give you 5/5 silver bars rating! My original reason for choosing American Hartford Gold was its number one ranking and A+ BBB rating and I’m glad I did. Thanks, talk to you again in the future. Rolf

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 24, 2025

    For several years, I considered investing in precious metals but was uncertain of the process. I do not have significant discretionary funds, so worried I might be shut out of the market. An online search for best-rated precious metal investment companies led me to American Hartford Gold, and Senior Account Executive Max **. Max explained the investment process fully and answered all my questions. The company materials Max sent to me further outlined the investment process and boosted my confidence. With the patient assistance of Max and his Executive Assistant, Lisa **, I now await receipt of my first shipment. I look forward to being a repeat customer!

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    Verified purchase
    Staff

    Reviewed Jan. 23, 2025

    I learned a lot from Girad, Deion and Anna were also helpful. I bought gold and I am confident in what I chose for my gold investment thanks to Girad and the information he gave me and also sent me an IRA information to look through. I'm looking forward into reading on that also to see what opportunities I can get in investments.

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    Verified purchase

    Reviewed Jan. 23, 2025

    I had a great experience with American Hartford Gold. Working with Eino ** and Audrey **put my mind at ease. They informed me of all the ins and outs of the precious metals industry and my holdings are doing well. They are a great team and I am very pleased. I will be working with them in the future.

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    Verified purchase
    Staff

    Reviewed Jan. 22, 2025

    I had a very helpful and insightful experience and the staff was extremely accommodating to me and my lack of knowledge. The service was as described and left me with the confidence to invest with them as everything went like clockwork and the advisers were very available throughout the process.

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    Verified purchase
    PriceStaffRates

    Reviewed Jan. 21, 2025

    Very good customer experience with Nathan and Katherine at Hartford Gold. Nathan was very helpful in explaining the ins and outs of Gold purchasing, pricing, products, and differences in types of investments. Would definitely recommend Hartford to family and friends and look forward to a mutual and lasting partnership. Thank you so much AHG!

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2025

    I am trilled to have purchased my first order of metals from AHG. My experience with Richmond was excellent. His guidance was clear and he represented himself with valuable insights and knowledge of the products that I purchased. I will be making additional purchases in the very near future. Thank you AHG.

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    Verified purchase
    Staff

    Reviewed Jan. 15, 2025

    Alex & Anna were very helpful. They explained everything very clearly. They gave me excellent information about purchasing of metals. Everything that I asked of them they were able to answer. I would not hesitate to refer American Hartford Gold to any of my family or friends to them to purchase metals from them.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 7, 2025

    After reviewing numerous recommendations, I chose this online company for my precious metals purchases. After voicing my concerns about delivery, I was promptly contacted and assured with a suitable delivery process. Great communications from Kevin. Highly recommend.

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    Customer ServicePrice

    Reviewed Dec. 28, 2024

    In 2022 I rolled $50K from my 401K to Hartford Gold (AHG). It is next to impossible to get the market value from AHG and when I finally managed to get it, they told me that my portfolio is now worth only $35K - after a year of growth for precious metals. I feel robbed and I will report them to the Consumer Protection Bureau. I decided to cut my losses and roll everything that is left back to my 401K. I will give AHG a wide berth in the future and will never, ever do business with them again.

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    Customer ServicePunctuality & SpeedStaffFollow-Through

    Reviewed Dec. 28, 2024

    My order for gold and silver bullion is dated 11/1/2024. I told Gerard, my AHG representative, that I would be out of town and concerned that delivery might be attempted during that time. I used FedEx Delivery Manager to try to reschedule, but FedEx brought the bullion to my home anyway. They then sent it back to Torrance, California, where it has been since 12/10. Gerard is not returning my calls, his "executive assistant" is now not calling me back, and a promised email from "client services" was never sent.

    This company is big on talk, fails to deliver, and then avoids customer attempts to contact for delivery scheduling. I would absolutely not recommend this company and will be filing a complaint with the California Attorney General's office. Their customer avoidance is so blatant that I have to wonder if it's even a legitimate enterprise.

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    Verified purchase

    Reviewed Nov. 28, 2024

    Opened account easily, spread was a little higher than I expected, but within reason. Had some minor problems with getting the bonus silver & was beginning to get perturbed until Lisa ** got involved, after that everything went great. Lisa 1.5 of these stars are because of you. Thank you very much for your assistance. Buford (BUFF)

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    Cathy increased rating by 4 stars.
    Customer ServicePunctuality & SpeedStaffRates
    After a positive interaction with American Hartford Gold, Cathy increased their star rating on Sept. 17, 2024.

    Updated review: Sept. 17, 2024

    After speaking further to my account executive, all problems have been resolved and we were happy to continue on with American Hartford Gold. I wouldn't hesitate to use them in the future.

    Original Review: Sept. 14, 2024

    In 2023 we decided to invest in gold and silver coin. This was all new to us so we were relying on the company's representative to walk us thru the procedure. We did get our coins but not without being brow beat as to why we didn't invest more. I even asked for a new representative, but was told they didn't like to switch up and to try the guy again.

    Well, here we are a year later, looking to invest another small amount with the same person and all I got was a lecture of why I didn't listen to him the first time. He repeatedly argued with me about why I didn't turn our entire IRA account over to precious metals. He kept insisting that my financial advisor was just trying to keep our money with his company. I find that as condescending, belittling and brow beating. His final suggestion was for me to call back in 2 weeks (after the interest rate would drop) and then see how right he was! Really! I will never deal with American Hartford Gold again! I'm still blowed away on how he talked to me....

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    Reviewed Aug. 12, 2024

    I was new to investing in precious metals and wish I had done more research. I transferred $100k from my stock IRA account to American Hartford Gold to diversify my investments. Gold was at $1,700/oz at the time. Gold is now at $2,500/oz and I am still sitting at a large loss. Essentially, they sold me a bunch of 1/4 oz. gold coins for ~$550 each. I later found that those coins sell for ~$250 at the large gold dealers like APMEX.

    When I called to complain about the pricing, they tried to buy me off with some silver coins and the offer to cover my custodial fees for 5 years. They did send the coins, after I reminded them again, but I had to cover a late fee for the custodial fees because they did not pay the bill even after 3 reminders to them. Do yourself a favor and go someplace else.

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    Sales & Marketing

    Reviewed Aug. 9, 2024

    Not happy at all with my experience. Not giving me answers and leaving me hanging. Very stressful and I wish I would have never dealt with this company. I'm trying to retire and I have no idea where my metals are or if I'll even receive them. Seems like one big scam.

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    Customer ServicePriceBillingValue

    Reviewed July 12, 2024

    Hello, My experience was great, I am so glad I chose Hartford Gold! My first experience buying gold. Specially from an out of state broker. I had no idea about the added collector values of types of minted coins, and other items. I must put out a special THANKS to Tyler who took a lot of time explaining so many things to me over the phone. A great person, who treated me with RESPECT. The man must be a great value to your company. The money transfer went extremely well. I am happy to see today part of the total shipment is now on the way here. I had been thinking about buying gold a month or so ago, when I seen Bill O'Riley on First TV, wrote down your place to check on things. Was well worth it. I see more information about several major countries are now banding together to get the US DOLLAR dropped from the world's major currency. With a gold backed digital currency. Gold is expected to go up even more. Thank you ALL so much, Doran **.

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    American Hartford Gold
    Response from American Hartford Gold

    Doran, it is always such a pleasure when we receive feedback from our clients. Thank you for your review, I will pass on your comments to our team! Please feel free to contact us if you have any questions in the future, we would be more than happy to assist you. Have a great day and thank you for choosing American Hartford Gold.

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    Keith increased rating by 2 stars.
    Sales & MarketingPriceRates
    After a positive interaction with American Hartford Gold, Keith increased their star rating.

    Reviewed July 9, 2024

    Was led to believe basic cost of metals was 5% over spot price and told the sales person I was willing to transfer for 5% hit to the IRA. Then AFTER we transferred IRA to American Hartford were we then surprised with a) 5% is the minimum "spread" and that can go up to 20%, and b) the "spread" is NOT versus spot price but versus some arbitrary price that AHG determines, which was at least 15% over spot price. The actual cost ended up being 25%, i.e. the IRA suffered an immediate 25% loss in value, not the expected 5% loss. That's what I get for not investigating AHG vs other options.

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    Staff

    Reviewed June 13, 2024

    Since first time in Gold investing They helped straighten out all the mistakes I made. They also explained How to invest and track the investment. Thank you for all the help and I would be happy to recommend American Hartford to all my friends. I will be looking forward to purchasing more Gold in the future and I will contacting American Hartford Gold to my next investment.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your 5-star review, Alan! At AHG, we make sure that everyone on our team provides the best services to all our clients and we are thrilled our team was able to facilitate your first investment and make your experience seamless. Please feel free to contact us if you ever have any questions in the future, we would be more than happy to assist you.

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    Customer ServiceTechStaff

    Reviewed June 11, 2024

    We initiated two major investments after extensive research into precious metals providers and found American Hartford Gold to be most desirable. After opening a dialogue with AHG, we were certain we made the right decision to go with them. The process of engaging them was very thorough and well explained which was essential to us as this was our first foray into precious metals. Machi **, Luke **, and Natalee ** were very responsive in every communication and made certain we understood each aspect of their service and the products we were acquiring. We dealt with these three representatives throughout the entire process, and all were highly professional, competent, and a pleasure to work with in every instance. They assisted us in developing excellent portfolios and thoroughly answered all our questions. We highly recommend AHG and specifically this team.

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    Response from American Hartford Gold

    James, it is always such a pleasure when we receive feedback from our clients. Thank you for your review, I will pass on your comments to our team! Please feel free to contact us if you have any questions in the future, we would be more than happy to assist you. Have a great day and thank you for choosing American Hartford Gold.

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    Reviewed June 6, 2024

    I worked with Luke ** and Brian **. Both of them where a pleasure to work with. Since I am new at purchasing physical gold & silver, they walked me through the process and explained every step. I couldn't have been more pleased with how they treated me and the service they provided. I would definingly recommend them to anyone considering buying precious metals. They are a credit to American Hartford Gold.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your 5-star review, Robert. At AHG, we make sure that everyone on our team provides the best services to all our clients and we are thrilled Luke and Brian were able to facilitate your investment and make your experience seamless. Please feel free to contact us if you ever have any questions in the future, we would be more than happy to assist you. Thank you as always for choosing American Hartford Gold, have a nice day!

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    Staff

    Reviewed June 4, 2024

    I highly recommend Daniel ** from American Hartford Gold, he is extremely knowledgeable and efficient. He properly answered all my questions and concerns. He explains the different types of fold investments available to me and helped me figure out best options. He is very cordial and professional. This is my second time doing business with Daniel and I will be going back to him for future transactions.

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    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Jetsabel. It is always such a pleasure when we receive feedback from our loyal clients. I will pass on your comments to our team! Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you. Have a nice day and thank you for choosing American Hartford Gold.

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    Phil increased rating by 3 stars.
    Customer ServiceSales & MarketingPriceStaffRates
    After a positive interaction with American Hartford Gold, Phil increased their star rating on May 30, 2024.

    Updated review: May 30, 2024

    My original review was very critical. Unfortunately, I did not have knowledge of precious metals when making the purchase for my IRA. Mr.** listened to my complaint and then took the time to explain to me some things that did not make sense to me. I still have a long way to go concerning educating myself on precious metals but I do appreciate the time taken.

    Original Review: May 24, 2024

    As a first time investor in precious metals, I feel like I may have chosen the wrong company for a start. For one thing, the salespeople from Hartford and equity trust would keep repeating the phrase melt value as opposed to real market coin value. The statements from Equity trust were downright ridiculous. They were listing my account value at half the value that I had purchased from your company. Okay so they say the Melt value. When I contact your company and ask what they would purchase all of my silver coins for they gave a price 14,000.00 less than what my original cost was. That kind of volatility is why I purchased silver to avoid. I have not sold my silver yet but I will never do business again with either Hartford Gold or Equity Trust.

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    Punctuality & SpeedStaff

    Reviewed May 14, 2024

    I am a beginning investor in precious metals and I couldn’t ask for a better guide than Mr. Steven **. He was very patient, knowledgeable, and prompt with any questions I had for him. He kept me informed on every step of the process and never gave the impression of being too busy to help me. This has been a very pleasant experience and I look forward to doing conducting more business with him. I highly recommend him.

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    Response from American Hartford Gold

    Thank you for your 5-star review, Theresa! At AHG, we make sure that everyone on our team provides the best services to all our clients and we are thrilled Steven was able to facilitate your first investment and make your experience seamless. Please feel free to contact us if you ever have any questions in the future, we would be more than happy to assist you.

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    Staff

    Reviewed May 10, 2024

    The experience was amazing. They help you every step of the way. Very professional. John was very knowledgeable and made the process very smooth. This is the only company I will do business with when it comes to my gold and silver needs. I will be a member of the American Hartford Gold family forever.

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    American Hartford Gold
    Response from American Hartford Gold

    We appreciate your review, Edward. It is always such a pleasure when we receive feedback from our loyal clients. At AHG customer experience is our top priority, we are thrilled to hear John provided you with quality service. Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you. Have a nice day and thank you for choosing American Hartford Gold.

    Profile pic of the author.
    Contract & TermsSales & MarketingPricePunctuality & SpeedMaintenanceBillingRates

    Reviewed May 8, 2024

    I rolled my 401K of about $19,000. into gold through AHG. NOT ONCE did they tell me the actual dollar amount they were going to charge me to buy gold from them to convert to an IRA. All they were concerned about was making sure I signed the docusign. There is no verbal discussion about the large amount of money they are about to charge you!... If you don't read it carefully it looks like that if you want to sell your gold back to them you will pay a fee. NO this is your purchase fee A LARGE FEE of 35% on coins and 20% on bullion. There should be a dollar amount disclosed on the docusign page that shows the actual dollar fee you're being charged. Just like on real estate doc's.... I have no invoicing telling me their fee, only the amount I gave them in cash. Then when I got my Equity Trust statement all it shows is my account balance of about $12500. Spot price.

    I repeatedly asked Christian for a break down on what they charged me and all he would give me was the same statement from Equity Trust. Christian finally gave me the sell price on my coins of about $15,000. WHICH TELLS ME THEY CHARGED ME ABOUT $4,000.Totally Duped!!! This is a big scam to get money out of you. Who charges you $4,000. to make a metal exchange from $19,000. cash. Total mistrust from all of the advertising and reviews. Bill O'reilly should be embarrassed to back a company that charges their clients such a massive fee to convert someone's retirement account. My advice is to leave your 401k alone, if you want gold just go buy gold and put it in your safe or safety deposit box. Talk to a pro for advice! Thank God gold went up as I am about $2,000 up now but still ate $4,000. in fees. WHAT A RIP OFF!!!!

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    Reviewed May 2, 2024

    Had my first purchase experience with American Hartford Gold. It was very smooth, as I dealt with Alex ** who made it all happen. I bought both gold and silver bullion and received some good advice from Alex to make the transaction go smoothly. I would recommend this company to anyone. I will undoubtedly come back to Alex and this Company for future purchases. Thank you.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your 5-star review, Claus! At AHG, we make sure that everyone on our team provides the best services to all our clients and we are thrilled Alex was able to facilitate your first investment and make your experience seamless. Please feel free to contact us if you ever have any questions in the future, we would be more than happy to assist you. Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 1, 2024

    Steve was extremely helpful, patient and knowledgeable. He was never overbearing or short in his responses. He was concise and direct in responses without sounding like he was talking down to me. I never felt as though I was being directed to follow his lead. He asked exact questions without leading me. When I gave instructions he gave options and followed my lead when he knew this was my first adventure in buying.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Linda. At AHG we work hard to provide the best possible experience for our customers and are thrilled to hear Steve was able to meet your needs. Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you. Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 29, 2024

    This was my first large purchase made through AHG. Commendation for Christian (Tye) **. I began working with Christian (Tye) ** in August 2023 when I made my first Precious Metals purchase through American Hartford Gold. My first purchase was all Gold, a small test purchase through AHG. The amount I invested was primarily to see the kind of service I would receive, and how quickly I could receive my shipment.... and to get a "feel" for Corporate AHG, Christian, and other members of the AHG Team. After the first purchase went seamlessly, I was extremely happy and felt very comfortable in the knowledge that I was being treated like a blue-chip investor by Christian, like I had just invested $500,000 instead of the small $5,000 test amount.

    Since that first investment, I've increased the size and scope of my purchases thanks to Christian's guidance and recommendations, all backed by sound, logical reasons for moving in a certain direction, maximizing investments, and exploring potential avenues for my future investments. I now have full and complete trust in his recommendations and feel very confident in the ultimate decision making process. His thoroughness is amazing! Christian (Tye) ** has been, and will be in the future, a great asset to this company, and I'll continue to remain a loyal AHG fan knowing Christian will be shepherding my account at American Hartford Gold.

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    American Hartford Gold
    Response from American Hartford Gold

    We appreciate your review, Kirk. It is always such a pleasure when we receive feedback from our loyal clients. At AHG customer experience is our top priority, we are thrilled to hear that Christian provided you with quality service. Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you. Have a nice day and thank you for choosing American Hartford Gold.

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    Customer ServicePunctuality & Speed

    Reviewed April 29, 2024

    Had a wonderful experience with Caleb and Christian, they answered all my questions and put me at ease about a big decision. Had several follow-up calls and processing very quickly. I would give friends and family American Hartford Gold information so they can invest also. Thanks to all for their patience and expertise.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Julia. Our team works diligently to provide the best services to our clients, and we are glad to hear that Caleb and Christian exceeded your expectations. Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you. Have a nice day and thank you for choosing American Hartford Gold.

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    Sales & MarketingStaff

    Reviewed April 26, 2024

    Hartford Gold has been an excellent company to do business with and it gave me the great excellent service. No complaints, have used them 6 times and we'll use them in the future. All the people that I have spoken with from Sales person to managers have been very helpful and outgoing.

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    Customer ServiceStaff

    Reviewed April 24, 2024

    My experience with American Hartford Gold was exceptional. Robert ** and Christian were both very professional and friendly and answered every question I had. I especially appreciated their help getting my IRAs transferred. They were always there for me and I know I can call them whenever I have a question.

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    StaffBilling

    Reviewed April 23, 2024

    I was excited to see that Bill ** was standing up for American Hartford Gold. I have been a fan of his for years and I trust him and his judgment. That was my push to check into it and I found that the staff there were all very informative and helpful. Luke ** was always on the spot with answers to questions and helped me out a great deal. I have just one more shipment to come to me, but so far all is good.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Sherry.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating.

    We appreciate your continued business and loyalty with us, we look forward to servicing you again in the future.

    Have a nice day and thank you for choosing American Hartford Gold!

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffBillingRatesTransparency

    Reviewed April 23, 2024

    I am a first-time gold IRA investor and as a "recommendation" from a Bill O'Reilly advertisement and finding favorable "customer" reviews, I unfortunately chose Hartford. Being new to this form of investing, as most people are, I asked basic questions about the process and pricing, etc. It was only through accessing my account through a 3rd party Trust company, post-purchase, that I realized a nearly 35% SPREAD was charged, leaving my "investment" $10,000 LESS that my original investment.

    I was heartbroken and called the rep for explanation as to why he wasn't more transparent! I'm finding that most of the so-called IRA companies are very similar in their tactics... So please beware, read, read, read and ask as many questions as necessary until you have very clear answers to your question regarding the value of your investment!

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    Customer ServicePricePunctuality & SpeedBillingRatesHonesty & Transparency

    Reviewed April 22, 2024

    I opened a "gold ira" with American Hartford Gold with 40K that I transferred from a traditional IRA in June 2023. My initial quarterly statement from MyEquity, the institution that actually holds the gold, showed my deposit of 40K. However, the very next statement showed an account value of 30K! I called MyEquity and got gobbledygook about "melt price" vs "numistic price" but that did not account for a 25% drop in value in 3 months. I next called AHG and got the same well rehearsed gobbledygook. But after persisting I finally heard a quick reference in passing about their "cash to precious metal fee". Bingo! What they disguise during your initial consultation and then bury in all of the paperwork you sign is that they will take a HUGE chunk of your money to "convert" your money in to gold! When I asked for an accounting of this fee I was given another quick and fuzzy answer about "fees all along the supply chain".

    Bottom line: American Hartford Gold, in my opinion, is a dishonest company that is making big money off of people's fear about the economy. If I had to do it all over again I would research who to invest through more thoroughly instead of trusting all of the recommendations blindly. SHAME ON YOU BILL O'REILLY!!!

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    Staff

    Reviewed April 22, 2024

    This was my first experience buying any precious metals. Mike ** was always very patient and informative, explaining the types of precious metals as well as the process to buy. I did ask many questions. He was always comfortable to make sure that I understood his answers. He made me feel at ease about this process and resulting purchase.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your 5-star review, Sandra!

    At AHG, we make sure that everyone on our team provides the best services to all our clients and we are thrilled Mike was able to facilitate your first investment and make your experience seamless.

    Please feel free to contact us if you ever have any questions in the future, we would be more than happy to assist you.

    Thank you for choosing American Hartford Gold, have a nice day!

    Verified purchase
    StaffTransparency

    Reviewed April 19, 2024

    Mike Gallagher is the best! Professional, polite and patient. I would definitely work with him again and highly recommend both him and AHG! He answered my questions with care and concern and for what was best for me and my family. Thank you for the transparency and integrity, something that is very hard to find these days.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, David.

    We appreciate your feedback and continued business and trust in AHG.

    Our team strives to provide the best services, and we are thrilled to hear that Mike went above and beyond to make your experience seamless. I will pass on your commendation.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

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    StaffRates

    Reviewed April 18, 2024

    Steve was very knowledgeable of the process and all transactions. He answered all my questions. He answered many concerns before I even expressed them to him. I would highly recommend Steve to anyone interested in knowing the ins and outs of this opportunity. In my opinion, Steve would be a great trainer for future employees.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Bruce.

    It is always such a pleasure when we receive feedback from our loyal clients.

    I will make sure Steve and team receives your commendation. Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceSales & MarketingStaffHonesty & Transparency

    Reviewed April 15, 2024

    I'm very impressed by the honesty of the personnel of American Hartford Gold. Initially, I didn't understand how much effort the sales agents make when they call you, but in the interim, Alex always communicated with me and he facilitated my preference for written communication. My call was with Kevin who called at my convenience. He was patient and answered all my questions honestly and effectively. I am well educated in the buying of metals and I appreciate the over one hour time that was allowed to me. I think this company is good and I will be doing more business with them.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Grantley.

    We appreciate your feedback and continued business and trust in AHG.

    Our team strives to provide the best services, and we are thrilled to hear that Alex and Kevin went above and beyond to make your experience seamless. I will pass on your commendation.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Staff

    Reviewed April 9, 2024

    I so appreciate the assistance I received from Blake **! He is extremely professional and patient. He was able to explain much of the process of finding more security and stability in precious metals. With all of the questions I asked him, he remained committed to showing this different way of diversifying my portfolio. Thank you so much Blake for such excellent service!

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    Staff

    Reviewed April 3, 2024

    Fred ** is truly an amazing agent. Very informative and knowledgeable of all assets of the precious metal industry. Very easy to talk to. Answered all my questions with such a friendly and patient demeanor that made me feel so comfortable that I made a 2nd purchase with him. 5 STARS for sure.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Elisa.

    At AHG we strive to provide the best services to all our clients and we are thrilled Fred was able to facilitate your investments with us and make your experiences seamless..

    Please feel free to contact us if you have any questions in the future, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold!

    Verified purchase
    Staff

    Reviewed March 29, 2024

    American Hartford Gold is an excellent company to work with. Daylen and Matt are great people that care about who they are working with. I had a very good experience with my first time dealing with this kind of investment. They made it easy to understand and make good choices. Thank you American Hartford!

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Roland.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating. We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase

    Reviewed March 27, 2024

    JACOB, thank you very much for the awesome service that you provided in our transactions today. I look forward to working with you and your company in the future. I feel comfortable working with you since Thomas left the company and we feel that we’re in good hands with you handling our account and book of business. We look forward to future purchases with you and your company.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Duane.

    We appreciate your feedback and continued business and trust in AHG.

    Our team strives to provide the best services, and we are thrilled to hear that Jacob went above and beyond to make your experience seamless. I will pass on your commendation.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Customer ServiceStaffTransparencyTimeliness

    Reviewed March 26, 2024

    They promise you the world until you have a question or wish to sell metals back. Started with them in 2021 and invested a great deal of money. Used car salesman and flim flam men when you wish to sell back or have a question. Gold is a great investment but not with these people.

    Updated 3/27: wow management of Hartford Gold is on the ball... and account representative just need more training... made this post on 3/25 at about 9am Est... management was on the phone with me by 2pmEst the same day Wst coast time that's was impressive... even by a marines standard.. the message they are very concerned about there customers and any issues they were professional aployogic and resolving... semper fi to management... integrity is everything and they seem to have it

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    StaffRates

    Reviewed March 18, 2024

    Jacob ** is the reason I’m satisfied with this company. I believe he truly cares about my best interest as well as all the accounts he oversees. Thank you, Jacob, for your commitment to superior service. You’re a great example to your coworkers of how to handle clients in a kind and respectful manner.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Eileen.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating.

    We appreciate your continued business and loyalty with us, we look forward to servicing you again in the future.

    Thank you for choosing American Hartford Gold, have a nice day!

    Verified purchase
    Staff

    Reviewed March 9, 2024

    First order experience was conducted professionally. Everything was explained in detail. I felt very comfortable placing my order and I look forward to receiving it. The procedures utilized to ensure my understanding the policies and procedures were great.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Edmund.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating.

    We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.

    Thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed March 7, 2024

    This was my second precious metals purchase through American Hartford. I worked with Christian ** and Katharine ** who made the process fast and easy. At the same time, all questions are answered thoroughly, nothing is ever rushed, and I know that I received pricing that was better than or competitive with the rest of the market. I feel that I have a personal relationship with Christian and Katharine and that I will be reaching out to them for future purchases.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, David.

    We appreciate your feedback and continued business and trust in AHG.

    Our team strives to provide the best services, and we are thrilled to hear that Katherine and Christian went above and beyond to make your experience seamless. I will pass on your commendation.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Staff

    Reviewed March 7, 2024

    I was very skeptical about buying gold online but both Katherine ** and Christian ** were very helpful, and put me at ease with their process at American Hartford Gold. I am anxiously looking forward to seeing the American eagles that I have purchased. They were both very knowledgeable and explained the process throughout. Thanks so much.

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    American Hartford Gold
    Response from American Hartford Gold

    Nancy, it is always such a pleasure when we receive feedback from our clients.

    Thank you for your review, I will pass on your comments to our team!

    Please feel free to contact us if you have any questions in the future, we would be more than happy to assist you.

    Have a great day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceContract & TermsPriceCommunication

    Reviewed Feb. 28, 2024

    I was in contact with Dan. I explained everything in detail that 97,000 was all I had and could not waste it. After money was taken any communication was lost. I was never notified that it was received by the vault in Texas. I enquired about how I could track the value. What books could I buy, etc. What web site. I was informed by Dan I could only do that by your website. The only reason I know it cost me 32,000 is the IRA place sent me a balance. So many question I figured I was just taken.

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    Verified purchase
    Staff

    Reviewed Jan. 10, 2024

    Excellent experience with Zack ** at AHG. He is so friendly, personable and very professional. Very knowledgeable in the area of precious metals and took the time to educate and explain the process in detail. He efficiently answered all our questions to satisfaction. We wouldn't hesitate to recommend him to anyone.

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    American Hartford Gold
    Response from American Hartford Gold
    Thank you so much for your review, Kulnapa!

    We are glad to hear about your positive experience. Our executives go above and beyond to provide excellent customer service and provide the much needed information clients request.

    If there is anything further we can assist with, please let us know.

    Thank you for choosing American Hartford Gold.

    Verified purchase
    StaffRates

    Reviewed Jan. 8, 2024

    My wife and I wanted a good sound, safe and profitable place to invest our money recently and purchasing Gold and Silver was the best avenue for us. I saw how well gold performed last year in 2023 and over the last 20 years and had to be a part of it. There is no better place to put your hard-earned dollars right now. American Hartford Gold was highly rated, very professional and easy to work with to achieve our investment goals with precious metals. Thanks to AHG, we have what we wanted and a balanced portion of our portfolio is now in precious metals with investment grade gold and silver!

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Thomas.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating.

    We appreciate your continued business and loyalty with us, we look forward to servicing you again in the future.

    Have a nice day and thank you for choosing American Hartford Gold!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 5, 2024

    Dealing with, Matthew **, was very easy due to my skepticism concerning my future savings toward my retirement. Matthew was very patient with my questions and concerns. In depth, Matthew explained how precious metal IRA works and the benefits it has in this uncertain economy we are experiencing. He helped me in every step of the process in getting me through setting up my Precious Metals IRA. Matthew would be available when I called after the process was complete to answer any questions and concerns I had; which is very important to me. I would recommend Matthew ** of American Hartford Gold if you were looking to invest in precious metals.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your 5-star review, Darrell.

    At AHG, we make sure that everyone on our team provides the best services to all our clients and we are thrilled Matthew has been able to facilitate your first investment and make your experience seamless.

    Please feel free to contact us if you ever have any questions in the future, we would be more than happy to assist you.

    Thank you as always for choosing American Hartford Gold, have a nice day!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 4, 2024

    When I inquired on website to AHG, I had the pleasure of being assisted from Matthew **. He answered all my questions on the initial phone call. He made all the information readily handy for me by sending me the company’s address, phone number and website. He also left his direct number and email. When I ready to purchase, he assisted me with FedEx pick up. He made the whole process easy for me and I never felt I was left questioning anything or left stranded. It’s very rare these days to have such quality service. Thank you Matthew! When I’m ready to purchase gold again, I will seek Matthew’s assistance. Lynda

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Lynda.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating.

    We appreciate your continued business and loyalty with us, we look forward to servicing you again in the future.

    Have a nice day and thank you for choosing American Hartford Gold!

    Verified purchase
    StaffRates

    Reviewed Jan. 4, 2024

    My account executive, Matt was knowledgeable, courteous and professional. I am pleased with my experience. American Hartford Gold has a high rating and that was why I chose them for my purchase of precious metals. The process was smooth and the advice was relevant to my needs. I look forward to my next purchase.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Scott.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating.

    We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Jan. 4, 2024

    Matthew ** was very informative, patient and kind. I informed him that this was my first experience acquiring a gold coin for each of my grandchildren and he explained the process clearly. He even called me several times until I received the package. I highly recommend him to everyone interested in dealing with American Hartford Gold.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Erma!

    At AHG we strive to provide our clients with the best services.

    We are thrilled to hear Matthew made your experience seamless.

    Please feel free to contact us if you ever have any questions in the future, we would be more than happy to assist you.

    Thank you for choosing American Hartford Gold.

    Verified purchase
    Staff

    Reviewed Jan. 4, 2024

    Zach is our resource person for giving information to a novice about buying gold or silver. Lavonne and I were well informed by Zach which made us comfortable to make decisions regarding our investments. He is very informed and we enjoyed our talks with him. I also feel he helped us make good choices!

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Betty.

    Our team is passionate about providing all of our clients with a seamless, five-star experience.

    We are pleased to know Zach has surpassed your expectations.

    We hope that in the future we’ll be able to provide a comparably excellent experience.

    Have a nice day and thank you for choosing American Hartford Gold!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 4, 2024

    Our representative from Hartford Gold treated us very courteously and professionally. And as first time investors, made sure we were fully informed, and answered all our questions. We would strongly recommend Hartford Gold to any friends or family that were looking for opportunities to invest in precious metals' market. We appreciate Hartford Gold because they help people with minimal investment amounts.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold
    Thank you for your review, Karl and Eda.
    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating.

    We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Jan. 4, 2024

    I shopped around a bit and found some companies confusing and murky with their proposals. I contacted American Hartford Gold rep Eino ** and expected about the same but he listened to what my needs were and lead me through the morass of bulla bulla and gave me easy to understand solutions to my objections. I had specific needs that the other companies didn't address as they tried to steer me to what I suspect was their big percentage items. He didn't try to rush me into something and there were no last minute 'bonuses' tossed in to get me to sign. *I got sort of creeped out when the other guys kept throwing things in the pot when I sounded unsure.* I would recommend American Hartford Gold to any person who is unsure of this market. They really put you before themselves which I find refreshing.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you so much for your review, Judd!

    We are glad to hear about your positive experience.

    Our executives go above and beyond to provide excellent customer service and provide the much needed information clients request.

    If there is anything further we can assist with, please let us know.

    Thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 3, 2024

    My representative from Hartford Gold Group was very helpful with my understanding of buying metals and was very thorough with explaining how the whole process works and when I could expect my order to be filled, also the call was easy to get started and was at my convenience, this company is a pleasure to do business with

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold
    Thank you for your review, Andrew.
    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating. We appreciate your continued business and loyalty with us.

    We look forward to servicing you again in the future.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Don increased rating by 2 stars.
    After a positive interaction with American Hartford Gold, Don increased their star rating on Jan. 5, 2024.

    Updated review: Jan. 5, 2024

    AHG has resolved my issue to my satisfaction and I look forward to working with them in the future.

    Original Review: Dec. 28, 2023

    I have been trying for 2 weeks to get a copy of service fees and why my account went from 100K to 85K when silver and gold have gone up since my purchase. FEES?? They will not disclose their fees and have very bad service once they hook you in and get your money. Beware.

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    Profile pic of the author.
    Verified purchase
    Staff

    Reviewed Dec. 22, 2023

    My first foray into Precious Metals. John ** and everyone at American Hartford Gold made the process easy and understandable. Plus I got a primer on asset classes and investing in precious metals. Overall it was a great learning experience for me and I am looking forward to learning more.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Michael!

    At AHG we strive to provide our clients with the best services.

    We are thrilled to hear John made your experience seamless.

    Please feel free to contact us if you ever have any questions in the future, we would be more than happy to assist you

    Verified purchase
    Staff

    Reviewed Dec. 5, 2023

    I would highly recommend Anthony ** or Mitch ** in any transactions through American Hartford Gold. They performed in a most professional manner in answering all my questions and aiding me in achieving my goals in securing my future through precious metals. I will highly recommend them to any of my friends or family. Anthony informed me that he will be here for me to answer anything that may develop. I will know be able to sleep at night knowing that american hartford gold has such professional staff on hand.

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    American Hartford Gold
    Response from American Hartford Gold

    We appreciate your review, Kenneth.

    It is always such a pleasure when we receive feedback from our loyal clients.

    At AHG customer experience is our top priority, we are thrilled to hear that Anthony and Mitch provided you with quality service.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceSales & MarketingStaffBillingRatesHonesty & Transparency

    Reviewed Dec. 2, 2023

    Honestly I chose Hartford Gold because of the endorsement of Bill O'Reilly and from the ads on Newsmax from a Trump Rally. I looked them up, they had a good rating. I researched information on buying gold to back my IRA retirement plan. An agent called me and spoke to me without pressuring me to act immediately. They answered all of my many questions patiently and they put me in touch with the appropriate agent for my needs. As the current financial climate is so uncertain, I felt that purchasing gold to partially back my IRA retirement account was good idea. I was happy with all the people I spoke with and with my experience thus far.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, MaryAnn.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating.

    We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer Service

    Reviewed Nov. 30, 2023

    Purchase the Gold and other precious metals was easy and well explained. I rolled over my IRA account from the stock market to metals. Didn't realize the time it would actually take to transfer the account. Because it is an IRA account, I could not ship it home without there being tax consequences. This was well explained. Just wish they would take a picture of the items I purchased so I could see them since I was buying actual physical material. Not like the stock market where everything is on paper.

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    American Hartford Gold
    Response from American Hartford Gold

    Kent, thank you for taking the time to leave us a review.

    It is always such a pleasure when we receive feedback from our clients, I will pass on your comments to our team!

    Please feel free to contact us if you have any questions in the future, we would be more than happy to assist you.

    Have a great day and thank you for choosing American Hartford Gold.

    Verified purchase
    Staff

    Reviewed Nov. 29, 2023

    I had an exceptionally good learning experience with Mr. Aaon **. He explained the precious metal process in a clear, concise manner to me. After he was finished, I had a good knowledge of the various categories of metals. I felt confident taking his advice on the investment I made. Mr. ** was friendly and professional.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Newton, it is always such a pleasure when we receive feedback from our clients.

    Thank you for your review, I will pass on your comments to Aaron!

    Please feel free to contact us if you have any questions in the future, we would be more than happy to assist you.

    Have a great day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Nov. 20, 2023

    I don't trust the stock market that much and I don't trust the government right now. If the stock market tanks, I'd rather have my money in silver and gold. I started looking for silver and gold companies. I didn't have enough to meet the 50,000 threshold of other banks. American Harvard Gold's deal was so good. It was very welcoming for smaller IRA conversions and it's highly rated.

    I ended up dealing with Kevin and somebody else. Both were very good. They didn't make me feel like I was small potatoes because I was transferring a smaller amount. Kevin let me make the decision and he's more conservative. He was saying, “You should probably do 70% gold, 30% silver.” I asked him, “How undervalued is gold?” It used to be 30 to 1 and now it's 50 or 60 to 1. It is definitely undervalued as compared to historical precedents. Silver is also widely used in all these solar batteries recharge. I've been reading up about it and hearing different things about investing in silver. With his guidance, I only did 50% silver. I almost would have been happy to do 100. But seeing that I don't have a huge retirement cushion, it probably was wise to at least do a 50-50 split because silver is a lot more volatile than gold. I have some education but they kept it to a manageable risk.

    I really liked this experience. If I had more money to put in silver and gold IRAs, I would definitely go with American Harvard Gold. They have been very good and ethical to deal with. I knew going in that the fee structure was very good for a new account. They do not have some of the startup fees that other people do or you waive them the first year as a business decision. My adviser probably deals with hundreds of other people but he gave me the attention I needed.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your 5-star review, Diane.

    At AHG, we make sure that everyone on our team provides the best services to all our clients and we are thrilled Kevin and Blake have been able to facilitate your first investment with us and make your experience seamless.

    Please feel free to contact us if you ever have any questions in the future, we would be more than happy to assist you.

    Thank you as always for choosing American Hartford Gold, have a nice day!

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Nov. 20, 2023

    There was a bit of delay for the appointment to make the purchases and to talk to the representative to confirm what products I would pick. And a little miscommunication about it would be come in two packages. I wasn't aware of that. So, when I received the first package, it only had half of the order. I was confused, but I checked again and saw that it was two. These are minor things that I had a problem with, but overall, I had a good experience with American Harford Gold.

    The rep was informative. I thought that the kind of sales method that American Harford Gold goes by in terms of calling regularly, it got annoying because I requested for information and for the next three months, I got calls every two weeks, cold calling me. And when I made the decision after six months that I wanted to do it, I contacted them and we scheduled an appointment after I told them that I was holding off. I didn't appreciate getting bothered every couple of weeks. I still went with them because I saw that they were reputable.

    I had a clear philosophy for why I purchased what I did that was underlying my reasoning, and my sales guy showed me certain products that best fit my vision for the investment. I was talking over the phone with the guy and couldn't see the prices directly, and had to ask, “All right. What total are we at?” It was harder for me to get a whole grasp of exactly what we were doing. I had to do it myself on a notepad to get a grasp of what I was purchasing. I'm happy with my purchase, but it could have been done a lot better. I could see them making an account and logging on to a portal. And you and your sales guy both look at a portal and see all the items. I can see my options and prices. I'd like to look at a cart. But that wasn't there. If they incorporated something like that, that would make it a lot easier, especially for first time investors.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Jonathan.

    It is always such a pleasure when we receive feedback from our loyal clients.

    I will pass on your comments to our team!

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Staff

    Reviewed Nov. 20, 2023

    The rep with American Harford Gold was down to earth and not stuffy or snobby. She understood that I had no knowledge about how to do this. I asked questions and they gave me answers. I made my own decisions. The first time I ordered, it took 10 weeks to get my delivery. But the second time I ordered, I spoke with the same people and had my delivery within two weeks. Now it's in my possession and I don't have to worry about it disappearing en route.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Geraldine,

    Thank you for your review, I will pass on your comments to our team!

    Please feel free to contact us if you have any questions in the future, we would be more than happy to assist you.

    Have a great day and thank you for choosing American Hartford Gold.

    Verified purchase
    Contract & TermsPrice

    Reviewed Nov. 19, 2023

    Changing over to metals cost me a lot. The cost could have been lower. But I'm happy with the metals that I have.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you so much for your review, Christina.

    Our executives go above and beyond to provide excellent customer service and provide the much needed information at clients request.

    If there is anything further we can assist with, please let us know.

    Thank you for choosing American Hartford Gold, have a nice day!

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 19, 2023

    American Hartford talked to me a little bit, and I thought it over and waited a few days. Then I called them back and decided to proceed with them to purchase gold and silver. They were helpful, cooperative, and they walked me through each step. They're a good company. The sales reps I dealt with were good.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Duane.

    At AHG we strive to provide the best services to all our clients and we are thrilled to have been able to facilitate your first time investment with us and make your experience seamless.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Nov. 19, 2023

    The American Hartford Gold agent I worked with was not pushy and clarified all questions. I said I needed to think about it. There was absolutely no pressure. When I was ready, I contacted him. He responded immediately, kept me abreast of how the process works and explained the different types of things in terms of investing in gold. I started from not understanding anything about any of the different metals. He explained the gold and where it started and where it is today, the price. He was good.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Olga.

    At AHG we strive to provide the best services to all our clients and we are thrilled Bill was able to facilitate your first time investment with us and make your experience seamless..

    Please feel free to contact us if you have any questions in the future, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold!

    Verified purchase
    Staff

    Reviewed Nov. 18, 2023

    Everyone was knowledgeable, professional and efficient. A great experience. It showed talent at every stage in the process and allowed me to make a well-informed decision. I feel I understand the precious metal process and will help me in future purchases. I think the gold-silver split makes sense from an investment point of view and thank Machi for walking me through the rationale of the 60-40 split.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Robert.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating.

    We appreciate your continued business and loyalty with us, we look forward to servicing you again in the future.

    Have a nice day and thank you for choosing American Hartford Gold!

    Verified purchase
    Staff

    Reviewed Nov. 18, 2023

    American Hartford Gold’s reps were good in answering my questions. My concerns were more educational and I learned more about how this works compared to stocks and the difference between that as well as the low returns or that it has multiplying value much more than stocks. The service has been pleasant and it's been a good experience. I expect to have good results. The procedures were made very easy and if a family member wants to invest in this type of investment, I’ll recommend them to do it with this company.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your 5-star review, Humberto.

    We are glad to hear about your positive experience.

    Our executives go above and beyond to provide excellent customer service and provide the much needed information at clients request.

    If there is anything further we can assist with, please let us know.

    Thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 18, 2023

    American Hartford Gold is an excellent company. They called me back right away. The person that was doing everything for me was very direct and clear about my questions. It was very easy for me to understand what he was talking about. I listened to him and he told me what would be the best option for me. He gave me time to think about it. I liked the way he presented that so I went with his advice.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Eric, thank you for taking the time to leave us a review.

    At AHG, we set a high standard for ourselves, and we put customer service at the top of our priorities.

    Aaron, Daniel and Adam will be thrilled with your 5-star rating.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Staff

    Reviewed Nov. 17, 2023

    Everyone was very personable, friendly, and happy to explain things that may have seemed obvious to them but not to me. We had an examination of what I wanted and we had a conversation about what are the avenues to achieve those goals. I heard elsewhere that currently, it seems as though silver may be undervalued and then we had a deeper conversation about that. Once you are amenable to the idea of precious metals, it's nice to work with what seemed to be a nice group of people.

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    American Hartford Gold
    Response from American Hartford Gold

    We appreciate your review, Jenifer.

    It is always such a pleasure when we receive feedback from our loyal clients.

    At AHG customer experience is our top priority, we are thrilled to have provided you with quality service.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Staff

    Reviewed Nov. 17, 2023

    Their team is super easy to work with. They explain everything very well. I appreciate them.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Rami.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating.

    We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase

    Reviewed Nov. 17, 2023

    I rolled over 100,000 of a military IRA and grabbed some gold and silver to hedge against inflation a little bit. I worked with Ralph and and Rossi and the two guys were awesome. Both of them went out of their way to make sure that my wife and I felt comfortable with this financial decision. They explained what it meant to get into precious metals and why you would do that, versus putting your money in the bank, and all the pros and cons. We also went over the risks. There was no sugar coating and no pressure. It was a pleasurable experience all-around. I will be continuing to use Hartford Gold.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your 5-star review, Michael!

    At AHG, we make sure that everyone on our team provides the best services to all our clients and we are thrilled John and Rossi were able to facilitate your first investment and make your experience seamless.

    Please feel free to contact us if you ever have any questions in the future, we would be more than happy to assist you.

    Thank you for choosing American Hartford Gold, have a great day!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 17, 2023

    The rep, Brian, was great. My first investment was 10K. I wanted to put the company through a trial run, and American Hartford Gold did everything they said they were going to do. I purchased again, and I'm supposed to get them tomorrow. They come from LA. The reps gave a timeline and said, “You should get this. We'll send you an email.” So far, my experience has been positive. I know I can go with one of the other large companies, but as long as I'm satisfied, I'm not moving.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Terry.

    At AHG we strive to provide the best services to all our clients, we are thrilled with your 5-star rating and comments.

    Please feel free to contact us if you have any questions in the future, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold!

    Verified purchase
    Staff

    Reviewed Nov. 16, 2023

    I liked what I read on American Hartford Gold so I went with them and my experience was good. They were very helpful and gave good consultations.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, George.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating.

    We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Nov. 16, 2023

    Christian was very helpful. He even gave me a little more than I asked for just to round things up instead of round things down. I like that. I'm very pleased with the services that I've received. Their customer service was very friendly. As much as I know about metal, it looks good. Gold doesn't cover as much as silver does. But I'm happy with them. I would go with a little different metal choice next time.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    David, it is always such a pleasure when we receive feedback from our clients.

    Thank you for your review, I will pass on your comments to our team!

    Please feel free to contact us if you have any questions in the future, we would be more than happy to assist you.

    Have a great day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 16, 2023

    The rep has been excellent with answering my questions and getting back to me in timely manner. If I had an issue with something that I didn't understand, he found resources either to contact me or got back to me with the information and sent me emails that I needed. If I asked for hard copies, I got them. I told him what my ideas were on how I looked at things and we went over things. We discussed different avenues of approaching what I was looking for to accomplish. I told him I’d get back to him. And I did. We went over the questions I had and we worked our way through. He brought up things and him being the person he is and the way I felt about it, I believed it and I've gone with him.

    I've had excellent experience all through many things with American Hartford Gold. I’d direct people to them. I've tried to, with numerous people in the family. The problem is that they don't see the world like I see it. I'm diversifying everything I have, no matter which way the world ends up. If the good Lord don't take me before them, I wanna have avenues to take care of my family and myself.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Michael, thank you for taking the time to leave us a review.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating.

    We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed Nov. 14, 2023

    I recently retired and started looking for gold & silver investments for my 401Ks and to make my money safe based on the news of banks having issues. The initial contact was from Eino Hill, then Lou ** and Brianna stepped into assist with getting my money transferred from the 3 different companies controlling my 401Ks into an IRA based on gold and silver and not getting taxed or penalized by the government. Everyone was very knowledgeable, friendly, and helpful and provided me with the proper steps to get the 401K companies to move forward with my transfers.

    Lou offered the possibility of American Hartford provide the amount for the last 401K so we can get started with purchasing gold and silver. This has been a very educational and pleasant experience. I would like to thank the team I worked with for helping me get through this. I really appreciate the very high quality professionals that had the patience to teach me and get me through this as painlessly as possible. Thank you so much Lou, Brianna and Eino you are all great!

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    We appreciate your review, Charles.

    It is always such a pleasure when we receive feedback from our loyal clients.

    At AHG customer experience is our top priority, we are thrilled to hear that Lou, Eino and Brianna provided you with quality service.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 13, 2023

    The rep I spoke to was not pushy. He was very matter-of-fact and offered to help if I wanted to invest with them. I delayed quite a while and finally, I called them back and said I wanted to invest. Once I wired the money, they contacted me and we planned an order. They sent me a receipt and weeks later, they sent some silver. Sometime after I received the silver, they told me they were behind on the gold. They said it would come from the mint that it would be current. I still don't have the gold but they've been very friendly and willing to talk to me.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Sue.

    Our team is passionate about providing all of our clients with a seamless, five-star experience.

    We hope that in the future we’ll be able to provide a comparably excellent experience.

    Have a nice day and thank you for choosing American Hartford Gold!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 10, 2023

    Dan stayed in touch with me for over a year, always being polite, and never pushing anything, and when the time slot opened to take care of everything that I had to do to get the 200,000. I haven't received all my shipment yet, but I did receive some of it. But I am very happy. He told me that there were different ways that I could do this. All I wanted to do is buy gold. But he shared with me about spreading it out between gold, silver, and platinum. It's cool because if gold goes down, one of the other ones or both go up, and vice versa. So it keeps everything stable and I like that approach. I feel safe about what I have now, as far as if the bottom falls out of everything in the world, at least we'll have something that is of value.

    American Hartford Gold reps have always been very courteous, and patient. They never tried to push me into anything, not even a little nudge. I like that. I also like that my options were explained and what I could do to do a spread of precious metals. I like that whenever I have a question, I can call even if he's at home at night and he's there for me. I was told, "Well, welcome to Hartford Gold. You're part of the family." I like being part of the Hartford Gold family. The products are really nice. They're clean and packed up real good. They were in little crates. They did a good job.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Kirk.

    We appreciate your feedback and continued business and trust in AHG.

    Our team strives to provide the best services, and we are thrilled to hear that our team went above and beyond to make your experience seamless. I will pass on your commendation.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceOnline & AppStaffTimeliness

    Reviewed Nov. 9, 2023

    Their website is good. I could understand everything and knew exactly who I needed to call. I haven't received my coins yet but everything was good. I called up the repand he said he would check on that for me. He got in there and he said, "Yeah, it hasn't shipped yet." But then I got an email the next day that said it was shipped. Customer service is great. I'm gonna get the coins tomorrow. So I'm happy.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you so much for your review, Gene.

    We are glad to hear about your positive experience.

    Our executives go above and beyond to provide excellent customer service and provide the much needed information at clients request.

    If there is anything further we can assist with, please let us know.

    Thank you for choosing American Hartford Gold.

    Verified purchase
    Staff

    Reviewed Nov. 9, 2023

    They were very informative and they did everything they said they were going to do. Their reps put me at ease. The two I interacted with were very helpful and knowledgeable. They take care of their customers. They explained all the options thoroughly. I was impressed. I was quite satisfied and I'm happy.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Eugene.

    At AHG we strive to provide the best services to all our clients and we are thrilled Matt and Daniel were able to facilitate your first time investment with us and make your experience seamless..

    Please feel free to contact us if you have any questions in the future, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold!

    Verified purchase
    Staff

    Reviewed Nov. 8, 2023

    The reps were all positive and very helpful. They helped me pick stuff out. The rep explained everything really, really well.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Jerry.

    At AHG we do strive to provide the best services to all our clients,

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Nov. 8, 2023

    I enjoyed working with everybody I've spoken to there. It's all been outstanding. They were friendly and helpful. They answered all my questions with no problem. I'm very happy to be where I am with them, especially in light of the current financial situation. I'm very happy with all the communications we've had back and forth. Whenever I've called, I've gotten answers to my questions very, very quickly. Their purchasing policies have been very, very friendly. I would recommend them to anybody interested in going to self-directed precious metals and IRAs.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you so much for your review, John!

    We are glad to hear about your positive experience. Our executives go above and beyond to provide excellent customer service and provide the much needed information clients request.

    If there is anything further we can assist with, please let us know.

    Thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaffRates

    Reviewed Nov. 8, 2023

    They were very personable when I spoke to the consultants. They were very helpful too. The only thing I had a problem with wasI thought I would be getting paper pamphlets to browse as opposed to going to the tablet. I have neuropathy in my hands and I have trouble hitting all the prompts. That made it a little difficult for me to get all the things I wanted. Customer service said they'll take care of it but it just kept on like it wasn't being taken care of. Other than that, they answered any questions I had right away. They were very forthcoming and they explained spot prices and their buy-backs. They can't guarantee a buy- back, but they are usually 2 to 5% over spot. Everything they said made sense. I'm glad to be where I am and I'm very happy and satisfied. There was no pressure at all on me.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Hello James,

    Thank you for bringing this to our attention.

    At AHG, we set a high standard for ourselves, and we put customer service at the top of our priorities.

    We strive to keep up with the ever-increasing demand of our services, from both new and repeat clients, and if we failed in your case, please accept our sincere apology.

    Have a nice day and thank you for choosing American Hartford Gold!

    Verified purchase
    Customer ServicePriceStaffRatesTransparencyTimeliness

    Reviewed Nov. 8, 2023

    Update on 11/20/2023: I purchased My silver on September 27, 2023, from American Hartford Gold and have now received it. I'm very satisfied with their service.

    Danial ** is very responsive to any questions I have, and I would recommend him and American Hartford Gold to all my friends and family.

    Original Review: They were good. They would get back to me on stuff. If I called and I left a message, I would get an immediate response. They laid out some options, but I knew what I wanted to do. However, my shipment still hasn't come in yet. It's been a month. They said it was gonna take a while. They're backed up. The price was a little steep too.

    Thanks for your vote!
    Verified purchase
    StaffRates

    Reviewed Nov. 7, 2023

    John was very attentive to my questions & concerns. He explained in very simple terms my choices as well as the benefits of these choices. This was a very pleasant experience and I felt like I could trust Hartford to have my best interest in guiding as well as educating me to make the best decisions

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you so much for your review, Hope.

    We are glad to hear about your positive experience. Our executives go above and beyond to provide excellent customer service and provide the much needed information clients request.

    If there is anything further we can assist with, please let us know.

    Thank you for choosing American Hartford Gold.

    Verified purchase
    Staff

    Reviewed Nov. 6, 2023

    Joe was very helpful and was ready to answer all and any questions that I had. This was my first time buying precious metals and was very happy with the transaction from start to finish. I would recommend their services to anybody without hesitation. I will probably be using this company again in future.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Steven.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating.

    We appreciate your continued business and loyalty with us, we look forward to servicing you again in the future.

    Have a nice day and thank you for choosing American Hartford Gold!

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Nov. 6, 2023

    So far, I'm pleased with American Hartford Gold. They have been upfront. I've talked to a counselor and to somebody that would verify that I made those exchange. I like the friendliness and that I could understand what they were saying on the telephone. They gave me some information that I needed to have. I had already planned to go with another company, but they were so good that I decided not to go with the other company and go with them. The way they talked made me feel more comfortable.

    Kevin helped me out. He was very knowledgeable and was interested in what I wanted to do. He showed me everything I needed to know to feel confident that I was making a right move. I was a little concerned that he said 11 to 12 days to get the purchase made and put into the depository, and that seemed a long time. But he said that with those kind of things, it takes a lot of verifications. I also had a little problem getting in touch with one of the counselors at one time. It took him two weeks to get back in touch with me. Another thing is I had to pay $200 to put it in a depository. I didn't expect that. I don't know if I'll make that much interest a year or that much value gain. It seems high, but they said that's a once-a-year deal.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Gene, thank you for taking the time to leave us a review.

    At AHG, customer service is our top priority, I will pass on your comments to Kevin and Liam.

    Please know we do appreciate your business and loyalty along the way, we look forward to servicing you again in the future.

    Thank you for choosing American Hartford Gold, have a great day!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 3, 2023

    The reps were very knowledgeable. However, they're supposed to mail me a piece of paper of what is in storage. I've got the emails that showed me what I have in storage, but I sometimes erase things I shouldn't. Also, this was all foreign to me, so I've got a lot to learn.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Julie.

    It is always such a pleasure when we receive feedback from our loyal clients.

    I will pass on your comments to our team!

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 2, 2023

    To begin with, American Hartford Gold was great. It was just the time frame, which there was nothing wrong, but I didn't feel like that they were upfront. My experience is people go to the bank to withdraw money, and they withdraw the money. With American Hartford Gold, I put in a request to withdraw the money, and it took a month and a half for the transfer to happen. I didn't comprehend that it takes that long.

    I like communication, and I was getting concerned why the transfer wasn't happening. I was not getting information when I wanted it and I was frustrated not knowing what was going on. When I called to get help, they were not that great in telling me what was going on, other than say, “Well, it takes this long.” Still, the transfer happened and everything's good now. I don't understand the fee schedule ‘cause it's very complicated, but I'm still gonna keep using American Hartford Gold. I feel very secure, and the guy that I was working with was very knowledgeable. He was really good.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Hello Gregory,

    Thank you for bringing this to our attention.

    At AHG, we set a high standard for ourselves, and we put customer service at the top of our priorities. We are truly sorry to hear that standard was not met in your interaction with your representative.

    We appreciate your patience and business with us, we do look forward to servicing you again in the future.

    Feel free to contact our Client Relations Department at 323-372-5801 if you have any other questions or concerns.

    Have a great day!

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Nov. 2, 2023

    Our experience with Nathan, Katherine, and Abigail was prompt, professional, knowledgeable, and pleasant. They were able to lock in a good rate for us prior to completing the transfer. We felt that they worked like family members and knew exactly what we needed. We were lucky to have them working with us. We rate them highly.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Raymond.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating.

    We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Profile pic of the author.
    Customer ServiceBilling

    Reviewed Nov. 1, 2023

    I had contacted AHG and wanted to diversify my IRA and we went ahead and bought gold an d silver for an IRA. The problem was the communication with the custodian. I would give 5-stars but had problems with custodian and needed verbal or email assurance but was not able to contact the custodian. This has been resolved and I am very satisfied with the conclusion and will buy again. Thanks Bill.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    James, we appreciate your updated review.

    At AHG we pride ourselves in our reputation and client experience, Bill does look forward to servicing you again in the future...

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Oct. 31, 2023

    I want to add a few lines regarding my experience with American Hartford Gold (AHG). My past investing experiences have been pretty dismal, right to the point that I did not want to venture out into making any kind of investments. But I like most parents wants to have something to past on to your family, so I kept looking into what my portfolio should look like.

    Please do not take this as any kind of advice or recommendation, but on different occasions, I was told or read to invest in precious metals. I started to think more seriously about having precious metals being part of my portfolio. It started after watching several news commentators namely, Bill O’Reilly and Megyn Kelly, both had recommended purchasing gold and silver and American Hartford Gold would be an excellent company to make this happen.

    I placed a call and Jon ** returned the call and sent a text message with different ways to get in touch with himself or AHG. I will tell you without going in a lot of details, Jon spent time, a good bit of time in explaining the purchasing details of adding precious metals to my portfolio. I will tell you that we had several bouts with what would be right for my investment. What impressed me the most was that Jon was more concerned about my comfort zone than getting the purchase completed.

    One more thing I would like to mention was that after the purchasing portfolio was being put together and I had a few questions, and I was not able to reach Jon because of his other commitments, he always responded by texting me letting me know that he got the message and would get back as soon as possible. Daniel ** and others from the AHG teams made efforts to help me with questions I had. Finally, I want to say this if you are looking to purchase silver and gold or not even sure. Give AHG a call, I was very impressed with American Hartford Gold’s customer services. Thank you Jon for making this venture a good one and thanks to everyone( Ellen, Jessica) I spoke to at American Hartford Gold.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Daniel.

    At AHG we pride ourselves in our reputation and client experience, Jon and Daniel are thrilled with your comments and 5-star rating.

    We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 30, 2023

    I highly recommend American Hartford Gold. The associates are professional... Courteous... Take time to explain and answer any questions. I spoke to John ** and Tyler ** who assisted me in every professional way and took their time to answer all my questions. I trust American Hartford Gold and their associates.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Evelyn.

    At AHG we strive to provide the best services to all our clients and we are thrilled John and Tyler were able to facilitate your first time investment with us and make your experience seamless.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Billing

    Reviewed Oct. 29, 2023

    American Hartford Gold was great. I had my first purchase. I had never bought precious metals before and I saw on TV that American Hartford Gold was offering $5,000 free silver with the first purchase and that was not offered to me. I am a little upset about the fact that they have that offer out there and I was not informed of it. I intend to ask Bill because it's out there offered and this was my first. Bill was very good. I greatly appreciate him. He gave me all my options and was not condescending because I didn't know anything. He knows what he's doing.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 29, 2023

    I would recommend anybody to work with Kevin and American Hartford Gold. Kevin takes his time, understands my level of knowledge. He was able to start from the beginning and have the patience to explain everything that I needed to know in order to make a decision. It was everything that I asked for. His follow-ups are great. He's on top of everything. The only thing is the delivery has taken a little longer than what I expected. But it has been a great experience so far.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    We appreciate your review, Alain.

    It is always such a pleasure when we receive feedback from our loyal clients.

    At AHG customer experience is our top priority, we are thrilled to hear that Kevin provided you with quality service.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceSales & MarketingStaffFollow-Through

    Reviewed Oct. 29, 2023

    American Hartford Gold was very good and they followed up. They called me back with information that had changed in the market. I'm very confident in what they're doing. Their guidance was based on their experience and knowledge. This company was exactly the same as advertised. It was number one. Everything has been transferred over. So far, I'm very happy with everything. The only thing is there was an offer made in order to switch everything into there that you're gonna get so much silver, but I didn't receive anything on that.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your 5-star review, Mike.

    At AHG, customer experience is our top priority, we appreciate your business and trust while waiting for your order.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRatesFollow-Through

    Reviewed Oct. 29, 2023

    I watch a podcast guy occasionally and he advertised American Harford Gold. He said that they're a good company. I had approached them before about an IRA and to verify options. I was seeking information and quotes. I worked with Chris and another guy before that. They were cordial and well-informed. They got back to me, followed through, and gave me pricing and options. I felt secure in talking with them. I would've liked to see more information on the American Hartford Gold website. But I understand those things fluctuate so often.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Lex.

    At AHG we strive to provide the best services to all our clients and we are thrilled our team has been able to facilitate your first time investment with us and make your experience seamless.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 29, 2023

    It was pretty awesome when I first reached out to American Hartford. They were really good at answering questions, even after the sale. Something didn't sound quite right to me so I called them up and they were happy to answer it and take care of my questions. My keyword for them would be verifiable. I was gonna spend money and I wanted to know for sure that I could trust people talking to me. The one thing that almost kept me from doing business with them was instead of getting the free informational guide that I was expecting, I got a phone call, which really irritated me. I almost didn't call them back. I still have not received the free informational guide, although I received my coins right on time. I’d recommend American Hartford to others if they were asking where to go to buy coins.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 28, 2023

    I figured I needed to change some of my things around. I came across American Hartford Gold and I contacted them in September. We started to do something. They said the process would be a simple thing, which up to a point, it was. The information I received was an email saying Equity got the paperwork and that they would be contacting me if they needed more information within a few days. I was initially told not to worry and that they were gonna set up a number or a sign-in for me. I didn't know when I was supposed to get that sign-in and they weren't too sure of that. They made it sound like that was going to happen within a week

    A few days turned into a few weeks. I started getting anxious and I called up the person who I dealt with and then sent them an email and copied them the email I got from Equity. I was worrying about what was going on. I had to call them a couple of times and then they said, "Oh, yes, the gold has been shipped and the silver has been shipped and everything's good." The rep sent me an email showing me that. I finally got ahold of Equity and we straightened everything out, which I am glad it did. But that was a little discerning. I didn't hear anything for a month and I was a little frightened. Maybe I got scammed. But that wasn't the case.

    They should be more upfront about how these things work. They should have would have told me, "Hey, wherever you're putting your money in a depository, it might take a month or two. So, be patient." All in all. it's a good idea to back up with some sort of silver or gold. With American Hartford Gold, be patient and it's gonna come through.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 28, 2023

    I would recommend them. The people I talked to were very helpful. It was a quick and easy transaction. At first, I was skeptical because I didn't know how this was gonna go through. But, it was a good experience.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your 5-star review, Juan.

    At AHG, we make sure that everyone on our team provides the best services to all our clients and we are thrilled Jon and Nancy were able to facilitate your first investment and make your experience seamless.

    Please feel free to contact us if you ever have any questions in the future, we would be more than happy to assist you.

    Thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 28, 2023

    Their reps were all really good. I've not received anything yet to show that the gold is in the equity place, though. I got an email a week or two ago that said that they were delayed for some reason. But I feel better working with them since the economy is iffy. They worked with me just fine.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Glenda.

    We appreciate your feedback and continued business and trust in AHG.

    Matt and Adam strive to provide the best service, I will pass on your comments.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 28, 2023

    My experience with American Hartford was great. Everybody's been super user-friendly, very informative, helpful and accommodating. Because my job's demanding of my time, sometimes I have time and sometimes I don't. They called several times to set up a thing so that we could make the transaction, and I kept putting them off. I would say, "No, call me at this time." Finally, we were able to connect.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Bryan.

    AHG strives to provide the best service, I will pass on your comments to our team!

    Please feel free to contact us if you have any questions in the future, we would be more than happy to assist you.

    Have a great day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 28, 2023

    I called American Hartford and had somebody help me out. I signed up, initially, to transfer from IRA. Then I transferred my 401 recently. Steve worked with me for both accounts. I've been recommending them and I recommend Steve, above all. He's very genuine. However, I haven't gotten confirmation whether that's been transferred yet and it's been a couple of weeks. I've dealt with some ladies and sometimes, they're not very clear to understand. I have difficulty comprehending or I ask them to speak louder. As a customer, you wanna feel the person acknowledging you or you want that feedback to know that they're as enthusiastic about the transition that you're trying to do. But it's monotone and very low-key. It almost feels like you're bothering them because they wanna just finish off the day.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Hello Blanca,

    Thank you for bringing this to our attention and we are thrilled with your 5-star rating.

    At AHG, we set a high standard for ourselves and we put customer service at the top of our priorities. Your comments will help us improve our future business,

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Thank you for choosing American Hartford Gold.

    Verified purchase
    Staff

    Reviewed Oct. 28, 2023

    The rep gave us an idea of the process of purchasing gold and how much we would receive for the amount we wanted to buy. They spent a lot of time with us on the benefits of owning gold. They were very upfront.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you so much for your review, Ida.

    We are glad to hear about your positive experience.

    Our executives go above and beyond to provide excellent customer service and provide the much needed information clients request.

    Thank you for choosing American Hartford Gold, have a nice day!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 28, 2023

    They provided fantastic customer service and I felt very comfortable with my rep. I was impressed by his knowledge of the company and precious metals. I highly recommend this company.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Cody.

    It is always such a pleasure when we receive feedback from our loyal clients.

    I will pass on your comments to our team!

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase

    Reviewed Oct. 27, 2023

    We actually talked with American Hartford Gold about both gold and silver investments and discussed different options with them. It all seemed useful. I'd give American Hartford Gold a thumbs up.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, David.

    We appreciate your feedback and continued business and trust in AHG.

    Our team strives to provide the best services, I will pass on your commendation.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase

    Reviewed Oct. 27, 2023

    American Hartford told me what they were gonna do and delivered on it. Everything was done right.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for review, Mark.

    We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.

    I will pass on your comments to Vince and Ted and let them know you are satisfied with their service.

    Thank you for choosing American Hartford Gold.

    Verified purchase
    StaffRates

    Reviewed Oct. 24, 2023

    I completed my transaction/order to purchase precious metals with American Hartford Gold on 9/18/23 and to my surprise, today 10/24/23 I find out it was never processed! I don’t understand why it would take so long to figure that out! I feel like they are not really looking out for my best interests!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 23, 2023

    I appreciate Bryant ** and Nathan ** for being very thorough and patient as I asked questions in effort to gain a better understanding of making a major decision. Overall it was a great experience talking with the American Hartford Gold staff. Thank you very much and offering the opportunity to call back if I have future questions or concerns.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Melissa.

    We appreciate your feedback and continued business and trust in AHG.

    Our team strives to provide the best services, and we are thrilled to hear that Bryan and Nathan went above and beyond to make your experience seamless. I will pass on your commendation.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    StaffRates

    Reviewed Oct. 19, 2023

    Allen and Steven were very helpful and informative. I now understand the process and benefits of purchasing metals. It was very interesting to learn of the different types of coin and the best strategies to invest for the short term and long term. Steven was the soul of patience answering questions.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review Tammie.

    At AHG we strive to provide the best services to all our clients and we are thrilled Steve and Allen have been able to facilitate your first time investment with us and make your experience seamless.

    Please feel free to contact us if you have any questions in the future, we would be more than happy to assist you.

    Have a great day and thank you for choosing American Hartford Gold!

    Verified purchase
    StaffRates

    Reviewed Oct. 19, 2023

    It was a really good experience working with Steven. He put together a nice selection of divers coins that stayed within my budget. I will definitely return to America Hartford Gold when I want to purchase more precious metals. The experience was top rated 10 stars thanks to Steven's expert help with my gold selections.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Robert.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating!

    We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 16, 2023

    I was surprised how much my account dropped in value due to the spread between spot and bullion coin value. I am glad to have gold in case the system fails. I did not really understand the difference at time of purchase. My initial feeling when I reviewed my account with equity trust was holy cow. I only have 55000 of my 100000. Dealer explained that was because equity values at spot and Hartford values at coin prices.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 13, 2023

    Both Nathan & Rob have been a pleasure to work with. They have provided me information & learning while going through the process of purchasing precious metals. I was very glad to have had the experience of having them as educators and my allies! They provided the knowledge I needed in order to be an educated consumer. They were considerate, patient & answered any questions I had. I would certainly recommend them to my family, friends & peers. Denise.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your 5-star review, Denise.

    We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.

    I will pass on your comments to Nathan and Rob and will let them know you are satisfied with their efforts.

    Thank you for choosing American Hartford Gold, have a great day!

    Verified purchase
    Staff

    Reviewed Oct. 12, 2023

    The rep was very friendly and would answer any question that was asked. It was very good. I feel safer, and I would recommend American Hartford Gold.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Deborah.

    It is always a pleasure when we receive feedback from our loyal clients.

    I will pass on your comments to our team!

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase

    Reviewed Oct. 12, 2023

    We've got a small amount we're doing initially to test the waters. It's a good idea to diversify and have something concrete rather than backed by currency and other things that I don't think are wise right now. We haven't received our metals yet but it was gonna be within so many days, and we're still within that window. I'm just surprised it takes that long to get it together and send it out.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review Fred,

    We strive to keep up with the ever-increasing demand of our services, from both new and repeated clients. We appreciate your business and loyalty with us, we look forward to servicing you again in the future.

    If there is anything further we can assist with, please let us know.

    Thank you for choosing American Hartford Gold, have a great day!

    Verified purchase
    Staff

    Reviewed Oct. 12, 2023

    Everybody I spoke with was professional and detailed about how everything works. I asked a lot of questions and they were very patient. I was very satisfied. There's a good chance money should be made within the next few years.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Michael.

    At AHG we strive to provide the best services to all our clients and are thrilled we were able to facilitate your first time investment with us and make your experience seamless.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Oct. 12, 2023

    I called American Hartford Gold for some information and was directed to Wally. A lot of times, you get sales people on the line and they wanna pressure you into it, but he said upfront that there was no pressure. If I wanted more information, he was there to answer my questions. He sent me several promotional videos to discuss the benefits. I would like to commend Wally for his demeanor. I was very pleased overall with the performance.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Hello James,

    It's wonderful to hear that you had a positive experience and the transition to a Precious Metals IRA went smoothly for you.

    Our team strives to provide excellent customer service by helping you throughout the process and addressing your questions.

    I will pass on your satisfaction to Wally,

    If you have any more questions or need further guidance in the future, please feel free to ask.

    Thank you for choosing American Hartford, have a nice day!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 12, 2023

    My experience with them has been very positive. The rep I worked with was very thorough, pleasant and answered all of my questions. No matter how many times I asked a question, they were more than happy to accommodate me. I already had a good sense of what I wanted and where I was headed, so it was nice to have the confirmation. However, the receipt of goods was slow, but that was beyond their control.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Sandra.

    It is always such a pleasure when we receive feedback from our loyal clients.

    I will make sure our team receives your commendation.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 12, 2023

    I liked their response. When I called, they were very responsive. They returned the call and answered all of my questions. The rep I worked with didn't have to transfer me to anybody else. He seemed very knowledgeable. I'm very satisfied. The whole team that we have is excellent. They always get back to me right away.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold
    Thank you for your review, Roland.
    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating. We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.
    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 11, 2023

    American Hartford Gold was very respectful, engaging, ready to answer questions, and always takes my phone call. They answered my questions appropriately. And when I had more questions, they helped me. They've been very forthcoming and easy to work with. Everything went well. I've been happy with the company, the guy I've been working with, and the results.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold
    Thank you for taking the time to leave us a review, Gayle.
    We are glad to hear about your positive experience. Our executives go above and beyond to provide excellent customer service and provide the much needed information at clients request.
    If there is anything further we can assist with, please let us know.

    Thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Oct. 11, 2023

    What attracted me to American Hartford Gold was they weren't trying to sell me something. They tried to offer me something. And the gentleman that I first spoke with was amazing. He took all the time that he needed. I never felt rushed and that he looked down on me because of my lack of knowledge in that area. He just took me under his wing to educate me whether I went with them or not. He made me feel so comfortable about it because he explained things. I'm not doing this as a get rich quick kind of thing. I'm doing this as an investment for my security, for my family, for the years ahead. And he didn't come out and say it. But it's the comfort that I got from what he said and how he said it that there's nothing wrong with trying to be secure. And this is one of the most secure ways. By helping me to understand that, that it's not the typical risk.

    Normally when people go to get stocks, most of the people that they talk to about an IRA or any other means wanna tell them what's on the paperwork that they read from. But after that, they wouldn't have any answers. But this was knowledge and it felt like it came from experience from them. American Hartfold Gold just asked me what would be something I'm thinking about. I would tell them. And they'd say, "That's a great idea." By doing that, they would take my thoughts and break it down for me.

    Instead of going to a 50/50 deal, gold and silver, I said, "What about a 70/30?" The rep said, "Actually, that's phenomenal." And he started breaking it down to, if the prices do this with this one, you have this one over here. It was amazing. I thought when that part was done with them, that was it. I've gone through my salesperson. I got my items. So, bye. But he said, "This isn't the end. We're always here throughout any time you need us, any time you have questions. We are a team throughout." Wow. You don't hear that today. If I texted or called, it was immediate. "I can't answer your question. But the one that can is gonna call you back in five minutes." It wouldn't even be five minutes and it was a phone call right back. I talked to two men and a lady. And there was a bit of difficulty for me trying to go through my past employer to get the funds released. They told me I couldn't do it.

    But the rep never showed anything but the same calmness. He said, "That's not a problem. We're gonna help you and we're gonna have somebody that's gonna call you back. And they're gonna make a three-way call. You'll be able to hear everything that is said and you'll be able to ask questions or talk." I thought it wouldn't happen for me, but okay. No, the lady called up and said, "I've got the other party on the line." And she took over. I just sat there and listened. That lady said, "I'm representing Mrs. ** and she wants to pull out her funds and have it sent here." And they were, "Oh, okay." That quick, that easy. I've been fighting them for months. And everybody I spoke to made me feel it wasn't about my money and interest.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your 5-star review, Cheryl.

    At AHG, we make sure that everyone on our team provides the best services to all our clients and we are thrilled our team has been able to facilitate your first investment and make your experience seamless.

    Please feel free to contact us if you ever have any questions in the future, we would be more than happy to assist you.

    Thank you as always for choosing American Hartford Gold, have a nice day!

    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedOnline & AppRefunds & PayoutsStaffRates

    Reviewed Oct. 11, 2023

    I was interested in the services that American Hartford offered and how they take care of customers and speak to them individually and answer their questions. The podcast I was listening to said you can call the 800 number or text and then someone will call you. So I did the text message and then someone reached out to me. The reps were pretty thorough based on the amount of money that I was investing. The guy that I talked to was very informative. His recommendations were pretty good. He was patient with whatever questions I had, explaining everything and going through the process. So that was really helpful. He explained everything more than one time because it was my way of making sure that I understood what I was purchasing and the process. He also sent me a link to the video of the process, which was helpful as well.

    I looked at their website quite a bit and they don't have the prices on there. You have to call in, which is kind of a good thing because that way, they get to talk to the person and walk them through the whole process and make sure that the customer understands what they're getting. But other than that, the website is pretty easy to go through there and look at the different options and types of coins that they offer. I also like the little ticker at the top where it gives you what the cost of gold is like as of today. That's kind of a nice and quick glance to know what the market has gold at and also the different metals.

    When I was finally ready to move forward with my purchase and I did the wire transfer, they gave me a call back and said, “Okay. Now we're gonna go over every piece of gold and silver you're gonna receive and which ones.” They reviewed each one of those and then the value of it, and what I was gonna pay for. When I had $250 left over, they gave me the options that I could purchase silver with and then the different amounts. I got a little bit more diversified in that regard. So if I ever did need to sell it, I don't have to sell the whole one ounce coin of gold. I have smaller pieces that I could sell if I had to. Also, they covered the cost of my wire transfer, so that was a nice thing. Then they sold me some pieces of silver that were at a lower price to equal up my total investment. I had $18 left over and they said, “Okay. This coin normally sells for $31, but to complete your total, we're gonna sell it to you at $18.” So that was a really nice thing.

    American Hartford told me that the wait time to receive the package was 4 to 12 weeks. But I have not yet received my package and that made me a little bit nervous if it was a scam. They reassured me that it was not. I called back a week after I did the purchase and they explained to me their process and why it does take a little bit longer, and that they ensure that everything is correct. The amount of customers that are calling to purchase gold is also part of the wait time.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you so much for your review, Angie.

    We are glad to hear about your positive experience.

    Our executives go above and beyond to provide excellent customer service and provide the much needed information at clients request.

    If there is anything further we can assist with, please let us know.

    Thank you for choosing American Hartford Gold.

    Verified purchase
    Staff

    Reviewed Oct. 11, 2023

    I enjoyed working with the team. It was a good experience. They discussed several options with the money I was gonna invest and then we focused on one what we both thought was the better option.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Walter.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating.

    We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Staff

    Reviewed Oct. 11, 2023

    The rep that I talked to explained the types of coins that American Hartford have, and then made me choose which one was best for us. He was patient to explain stuff that I really don't even know. American Hartford is very trustworthy and knowledgeable.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Likhi.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating. We appreciate your continued business and loyalty with us.

    We look forward to servicing you again in the future.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 11, 2023

    Christian was very, very helpful and patient with the information. The guidance that I received was pretty good and very helpful. They followed up on calls and voice messages. They tried to keep me as informed as much as possible. I couldn't get a call back one time because it turned out that Christian was indisposed. But I've never dealt with any other company before and it turned out to be a good experience with American Hartford.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, James.

    It is always such a pleasure when we receive feedback from our loyal clients.

    I will pass on your comments to Christian!

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you. .

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed Oct. 11, 2023

    My experience was smooth. But there could have been a little bit better communication. It took a little longer than expected to receive the goods, but it was not bad. I could have gone anywhere, but American Hartford was still better priced. But when I was asking questions to a young lady about the nuances of the contract to purchase, she didn't know how to answer them. So she passed me on to somebody else.

    The next rep got a little upset with me and I had to tell him that I was not upset and that I was just trying to figure out and the young lady couldn't answer it then. Then he explained that they were not allowed to answer it. But he called me back the following day and apologized because he got a little upset with me. He realized he got a little hot and he shouldn't have. But he was quickly backed off. It was not like he stayed that way. The rate turned out to be high. I was quoted one price and then I was quoted a separate price. So it was just the fluctuations in the market. It happens.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review Brian,

    We strive to keep up with the ever-increasing demand of our services, from both new and repeat clients, and if we failed in your case, please accept our sincere apology.

    We appreciate your business and look forward to servicing you again in the future.

    Thank you for choosing American Hartford Gold.

    Verified purchase
    Punctuality & SpeedOnline & AppStaff

    Reviewed Oct. 11, 2023

    Their website was everything I needed to get information and get things going. The rep we worked with was very informative and he outlined everything and explained in detail as much as he possibly could without reading the whole college course textbook. He was very open to what I was already understanding and what I really wanted to do with my investment. It was a little more detailed than I was expecting it to be to the point where I kinda got lost a little bit. I had to re-read and re-acquaint myself with what he was helping me out with. The process was quick in a sense, but part of my problem was I was doing it while I was working, too.

    Also, it was easy to get ahold of them. We ran into some issues and they were able to help quite a bit. The only thing was they could give you a little bit more information on the process for certain things like IRAs rollovers as opposed to straight-up buying gold. Other than that, I'd tell others American Hartford is very easy to work with and very easy to talk to but to do their research before they pick somebody.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, David.

    We appreciate your business and loyalty with us. We look forward to servicing you again in the future.

    I will pass on your comments to our team and will let them know you are satisfied with their efforts.

    Thank you for choosing American Hartford Gold, have a great day.

    Verified purchase
    PriceStaffRatesHonesty & Transparency

    Reviewed Oct. 11, 2023

    My experience with them was very good. With the deal I made with them, the amount that I bought got me $500 in free silver. The guy that I spoke to was knowledgeable and he was honest with me. So far, everything's been very good and above board. I was a little taken aback that I had to pay so much over what the spot price was at the time of purchase. But that was normal throughout every company that I talked to. I made the purchase on the 20th of last month. It was a lot faster than I was expecting. I thought it was gonna be at least another two to three weeks. But I received the silver yesterday and the gold today.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for taking the time to leave us a review, Allen.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating.

    We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Staff

    Reviewed Oct. 11, 2023

    My experience with American Hartford Gold was good. After talking to someone at a different company and pondering for months, their rep just explained it to me as if I was a child and I understood everything I was trying to find out. I liked his clarity.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for review, Julie.

    We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.

    I will pass on your comments to our team and let them know you are satisfied with their efforts.

    Thank you for choosing American Hartford Gold, have a wonderful day!

    Verified purchase

    Reviewed Oct. 11, 2023

    I've had an awesome experience with American Hartford Gold. I ordered from them a couple of times throughout the last five years. From the very beginning, they were very good, so I stayed with them. They knew a lot about what they were doing and were very pleasant. I would recommend them.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Craig.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and rating.

    We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed Oct. 11, 2023

    I've been wanting to invest in gold, and I talked to a couple other companies like Legacy, but nothing got me excited about doing it. Once American Hartford got ahold of me, we got talking, and I felt very comfortable with the rep, Matthew. He walked me through all the steps of what was gonna happen, and I thought, “I gotta do this. This sounds really easy with these guys.” Matthew emailed me all the forms I was supposed to fill out, and I digitally signed everything. I talked to my wife and said, “Honey, did you wanna invest or roll over out of my retirement $150,000?” She said, “Yeah. That'd be great.” So, we did that.

    We had another phone call with our IRA rollover representative with American Hartford and my Empower representative. It was a lead-pipe cinch. They took $40 out of the account to pay for the express shipping, to and fro, of all the paper that need to be filled out, and American Hartford Gold said, “Hey, we will honor what we told you. For every $50,000 you invest with us, we'll send you $500 in silver.” They did that, then they kicked in an extra year of paying for storage for the gold at the Las Vegas vault. I figured I'd have it in Las Vegas so I can go see my Raiders disappoint me, make me cry, and go then pet the gold.

    I'm really satisfied with what I'm getting and what I know that I'll be paying after the four years' free vault storages. With American Hartford Gold, I was never left with any reservation if this was a scam. They were there every time I needed them, and even when I wasn't thinking about them, they gave me a call or sent me an email. It was an amazing experience and well worth the investment. I've been telling everybody I know that's interested in gold or has some money in their retirement, “Hey, you have to check these guys out.”

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, David.

    It is always such a pleasure when we receive feedback from our loyal clients.

    I will make sure Matt and team receive your commendation. Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 10, 2023

    I was very satisfied with my experience with American Hartford Gold. The individual who I worked with was very professional. I would have liked to have purchased cheaper than I did, though. They could have sold the gold to me and still made a good profit at a lower price. Other than that, I would recommend them to a friend if I had one that needed gold.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    We appreciate your review, George.

    It is always such a pleasure when we receive feedback from our loyal clients.

    At AHG customer experience is our top priority, we are thrilled to have provided you with quality service.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 5, 2023

    Hi. We started a precious metal 401k plan with Nathan. He helped us all the way from the beginning to the end of the process. He was excellent in every detail and we felt comfortable with him. We recommend anyone who wants open a precious metal 401k, you should call him and you will be very satisficed with him. Thank you, Regina and Gary

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Regina.

    We appreciate your continued business and we look forward to servicing you again in the future.

    I will pass on your comments to Nathan and will let him know you are satisfied with their efforts.

    Thank you for choosing American Hartford Gold.

    Verified purchase
    Staff

    Reviewed Oct. 4, 2023

    My agent, Joseph **, provided excellent service. He patiently explained all of the details helping me, as a first time purchaser, become comfortably informed. The details he provided helped me make informed selections that fit my specific needs. During our conversations he was upbeat but never forceful, giving me the latitude to decide on my own. I am very satisfied and highly recommend American Hartford Gold!

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Donald.

    Our team works diligently to provide the best services to our clients, and we are glad to hear that Joseph exceeded your expectations.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed Oct. 3, 2023

    In light of possible projected economic challenges, I contacted AHG looking for information on obtaining metals in our portfolio. The supportive response from the representatives made the learning curve comfortable and easy to navigate. Our account representative, Zack ** was very attentive and always returned my calls, texts and emails. No question was too small! The process was smooth and educational!

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Susan.

    At AHG we work hard to provide the best possible experience for our customers and are thrilled to hear Zach was able to meet your needs.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 28, 2023

    Excellent performance. Polite, courteous, very prompt on details and returning phone calls. He explained everything very well. Seems to know his job very well. Definitely would recommend to other investors. Explained everything to where I understood it. Always considered my views and questions regarding the investments. He made me feel confident in what I was getting into.

    Thanks for your vote!
    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your review, Danny.

    At AHG we pride ourselves in our reputation and client experience, we are thrilled with your comments and 5-star rating. We appreciate your continued business and loyalty with us. We look forward to servicing you again in the future.
    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 27, 2023

    My initial consultation with AHG. My initial consultation was with Lou **. I received a phone call from Lou within ten minutes of submitting a contact message online. Mr. Lou ** professionalism and guidance ensured I understood the precious metals market and the process. We spent approximately one hour discussing general terms and ensuring I had reasonable expectations. Lou provided exact information regarding the wire transfer and the metals consultation. At the end of the phone call Mr. ** spent additional time to answer any remaining questions/concerns. Following my conversation with Lou I made a wire transfer to AHG.

    My metals consultation with Shaun ** was within a few hours of the wire transfer. After listening to my initial inquiry Shaun respectfully guided me through the purchase, and accurately explained to me the difference between bullion, proof, and numismatic coins. At no point did I feel rushed into the decision. Shaun made sure that I understood the difference between buying and selling the different coins. It would be worthwhile to familiarize yourself with the difference prior to the consultation.

    In the end, I was reassured that I had made the right decision in choosing American Hartford Gold over another broker, and that was, in large part, due to the professional and accurate service I received from Lou and Shaun. If you are considering a precious metals purchase/investment, I would highly recommend you contact American Hartford Gold and ask for Lou ** and Shaun **. I contacted five other brokers during the process and AHG stands alone in the precious metals market. Date of experience: September 22, 2023.

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    American Hartford Gold
    Response from American Hartford Gold
    We appreciate your review, Christian.
    It is always such a pleasure when we receive feedback from our loyal clients.
    At AHG customer experience is our top priority, we are thrilled to hear that Lou and Shawn provided you with quality service.
    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Staff

    Reviewed Sept. 26, 2023

    My overall experience with American Hartford Gold was very positive. I had the pleasure of working with Nathan. What started out to be a bit stressful soon became educational and fun. Nathan is a very patient, kind, understanding, and thorough man who provided me with options and expertly walked me through this process focusing on what was best for me. Thank you Nathan. You're the best.

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    American Hartford Gold
    Response from American Hartford Gold
    Thank you for taking the time to leave us a review, Charene.
    We appreciate your feedback and trust in AHG.
    Our team strives to provide the best services, and we are thrilled to hear that Nathan and Rob went above and beyond to make your experience seamless.
    I will pass on your commendation.

    Please feel free to contact us if you have any questions or queries, we would be more than happy to assist you.

    Have a nice day and thank you for choosing American Hartford Gold!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 23, 2023

    A fellow named Cody is who I dealt with at American Hartford. Maybe it could be that I don't know what I'm doing and I don't understand the procedures of what they're doing, but it wasn't explained very well. Right now, I know that they received all my funds, and I got confirmation on that, but I requested gold and silver, and then we were gonna get back and talk together about the amounts. How much silver and how much gold. But I don't know how much gold or silver my money actually purchased. I got Cody's numbers in my phone. But he told me that I gotta contact the depository to find that out. I'm not very happy.

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    Verified purchase
    Staff

    Reviewed Sept. 19, 2023

    I found this process very easy to complete, Jon ** and Nancy ** provided and explained everything that was needed in terms that I understood. This was my first time placing an order like this and they made me feel comfortable during the process. I appreciate all that they helped me with.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you for your 5-star review, Charles.

    At AHG, we make sure that everyone on our team provides the best services to all our clients and we are thrilled Jon and Nancy have been able to facilitate your first investment and make your experience seamless.

    Please feel free to contact us if you ever have any questions in the future, we would be more than happy to assist you.

    Thank you as always for choosing American Hartford Gold, have a nice day!

    Verified purchase
    Staff

    Reviewed Sept. 18, 2023

    I’m happy I chose American Heartford Gold. Your associates were very knowledgeable about the investment process, professional and kind. They gave me the confidence that I am doing the right thing investing with your company. I look forward to investing with you in the future to meet my investment goals. I definitely would recommend your company to others.

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    American Hartford Gold
    Response from American Hartford Gold

    Thank you so much for your review, Carol.

    We are glad to hear about your positive experience.

    Our executives go above and beyond to provide excellent customer service and provide the much needed information at clients request.

    If there is anything further we can assist with, please let us know.

    Have a nice day and thank you for choosing American Hartford Gold.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 16, 2023

    After everything was done and I got to the waiting for my shipment part of things, I started thinking about the length of time they gave me as far as how long it would take for me to receive my gold. Why does it take up to 6-12 weeks or more to receive something I paid so much for? Do you guys actually have the gold available or are you selling me something you only "expect" to be able to ship to me? Otherwise it was not a bad experience.

    Everyone was kind and everything and even when I was scared and hemming and hawing about wanting to make this purchase they were patient with me, maybe because they know that people have a tendency to run from others who yell or pressure them into doing things they are scared to do. Yet, even though I have not received my shipment and have not received word as far as when it would be shipping or delivered they want me to leave them a review? I just gave you a large chunk of my hard-earned savings and have nothing to show for that yet you want a good review?

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    American Hartford Gold Company Information

    Social media:
    Company Name:
    American Hartford Gold
    Company Type:
    Private
    Formerly Named:
    The Hartford Gold Group
    Address:
    11755 Wilshire Blvd. 11th Floor
    City:
    Los Angeles
    State/Province:
    CA
    Postal Code:
    90025
    Country:
    United States
    Website:
    www.americanhartfordgold.com

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