TaxAct Reviews

I made a payment for $10 to my fed. income tax trough taxact They Charged my credit card, but never made payment . I'm being charged intrest, and will have to pay it myself. have e-mailed them and left phone# have gotten no reply!

When I called customer support I was given reasons for not being able to access my account including instructions beyond my technical comprehension which should have nothing to do with simply accessing what should be a simple switch to my file from the 2006 returns. I NEEDED this information as support for my financial file in refinancing my home. Not having it could cost me the opportunity to refinance at a much better interest rate. This blocking of help and denied access could cost me thousands of dollars not to mention the $5.95 access fee for which I was not served with the requested 2006 tax return.

I have used Tax ACT for several years. This year I was filing and there was a selection of charging the program cost to my credit card or having the amount taken directly from my rebate. There is no further explanation of this choice at this time. I usually pay for the program just to be able to import the info the next year. After filling out more questions and at the end of the process the program tells you that an account has to be set up at a bank and it will cost even more money than the regular fee. Yes, I could have gone back...back...back... and changed that decision and then I could have filled out the information again.

I went to a web site tax act online. It stated that federal & state e-filing were free. I only wanted to file for my disabled mother so she could get the stimulus payment. Also she is due a refund from the state on her property. Well it showed the federal was completed after about 20 times going back and forth. The state would not go thru until I paid using my credit in which I did. They charged the deluxe package which was $22.95. I am very upset because I worked at least 5 hours and am keeping my fingers crossed that eveything is ok.

I have used TaxAct Online for over 6 years now. I READ everything BEFORE clicking the buttons. And I have NEVER paid a dime for anything. The site clearly states that the preparation is free, to e-file is more unless you qualify under the federal requirements. The only time you are charged is if you upgrade to other packages which of course have more bells and whistles...for the average taxpayer, probably not necessary. I always file my returnes electronically for both State and Federal and it never costs me more than $7.95. Which is a BLESSING considering my state refund is deposited within 48 hours of the confirmation receipt every year, and the Federal refund is deposited within 5 days of the confirmation.

Beware Social Security Benefit receivers. TaxAct Online cannot deal with the Stimulus Package requirements. I filed a Federal Return with less than $2000 in earned income and $17,000 in Social Security Income. Put these figures in their interview process. They filed 1040EZ which DOES NOT report Social Security income. I had to file an amended return. They offered to do this if I upgraded to Deluxe. Guess what? Ammended returns (1040X) must be hard copy mailed. They wanted to charge me $10 to fix their mistake and give me a form you can get from the IRS website for nothing! And their email support is so pathetic it is embarrassing. I called their support line and they have no intention of fixing this. TurboTax Online has it working fine. I just did a dummy return and it correctly used the 1040a, which does report Social Security benefits.

I received notice from the KY State Treasurers stating that I took a Hope Credit and a Lifetime Learning Credit for the tax year 2005 and that I will have to pay $487.02 and interest of $65.58 for a total of $552.60. I felt that Tax Act Online should have alerted me of the error but it did not. When I submitted this to tax act's guarantee they stated,

Paid $13.95 for FREE tax software and waited an extra two weeks for state refund due to them not sending the state return in until the federal refund was received. This resulted in my bank overdraft.

I plan to use them again next year.

I may have to refile.

I read the complaints that I have seen online. I just wanted to say that it is perfectly clear if you are familiar with efiling that you MUST pay for it. There is no free state filing. None of the sites actually do this for free. You must read all of the information thoroughly prior to completing then there will be no confusion, and doing any of this type of preparation work in a hurry is not the smartest of acts in any situation. Just a defense of a company (taxactonline.com) that I found to be easy to use and successful in my opinion. Thanks

I read your complaints from other individuals; and I'm sorry, but I think they were just in a hurry. If they were getting charged $7.95 for anything, it wasn't for filing. It was for one of the optional services that taxactonline offers. Yes, all the upgrade offers can be annoying, but hey, it's a free service. You have to expect the occasional ad. I filed my federal and state taxes with them; it was just as efficient as TurboTax or similar products, and it only cost me, as advertised, $13.95 for the state. When I used TurboTax last year it cost me well over $50 by the time I was finished. I have no complaints with Taxactonline. Frankly, if people are complaining about having to pay under twenty bucks, let them try an accountant and see how that works out for them! Suck it up, folks.

It was my first time using the e-file method, and I was kind of hesitant about it. When I went to the IRS web site and they said that Taxact was a good place to go, I filed with them. Yes, I got surprised my the fee at the very end, but paid it anyways because I had just spent an hour doing the whole thing. Then I received my confirmation emails, and paid no mind to it any more. Last week (4 months later!) I received a letter from the IRS stating that they had not received my return and that I would have to file again, and with late fees. I called TaxACT and they told me that I would have to upgrade my membership to be able to speak with customer service reps. to find out what happend. PAY AGAIN TO FIND OUT WHAT THEY DID WRONG?!?! That is ridiculous and a scam. I hope nobody else every uses them, so they aren't in the same boat as me. Thanks for SCREWING ME OVER TAXACT!

well the worry and the stress is way too much to deal with, and I just dont need any more stress in my life, especially around tax time