TaxAct Reviews

I filed my federal and state taxes with TaxAct. I understood I could file my federal online for free and I would have to pay $14.95 to file my state taxes. I was charged $14.95 twice for filing my state taxes. I would like to know why I was charged twice.

I attempted to file my 2009 taxes online through Taxact.com. I paid them $14.95 for "deluxe" service and another $5.95 for storing the records. The 1040 goes fine. I answered all questions and provided PIN numbers but it won't print. If it won't print, they can't file it. I watched the video, read all the help sites and sent an email. Taxact.com responds by telling me to watch the video, check the pop-up blocker, check my Adobe, blah blah blah. I did all the things suggested. It still won't print, won't file. No help, no taxes filed. I just paid for absolutely nothing and now have to go out and find a tax preparer or just get the forms and file them myself like in the "olden days" file them.

I used TaxAct Online to prepare my 2009 income taxes as an individual. I e-filed both Federal and California State taxes, paying TaxAct Online $14.95 to e-file the state return. For both refunds, I instructed TaxAct Online to have my refunds deposited directly to my Wal-Mart Money Card and provided the same account information for both refunds. I received the federal tax return onto my debit card the same day I was told it had been processed by the IRS. I then submitted the state return with refund instructions the same.

First, to those who say read the fine print, I always do! I used TaxAct last year with no problems. This year is a different story. I decided to use the Endeavor card option this year. You know, receive your refund within 7-10 days. It has been 3 weeks now and still no refund! My refund was direct deposited on the 12th, I received my card on the 18th (okay, holiday weekend. I can understand that). I activated my card and found out that it has a zero balance! I called customer service only to be charged $2.50 to speak with a live person! And by the way, that was charged to the card within seconds!

I used TaxACT online and paid extra to have them review my 2007 tax returns (Federal and State). There was a huge error (we figure a computer glitch), but they didn't catch it. So my husband and I had to pay back $5,000.00 to the Federal and $500.00 back to the State of MI. TaxACT told me, "Oh, well, too bad, you were supposed to have checked it before you sent it through on e-file.” What did I pay them extra for? They wouldn't stand by their mistake.

My return was rejected by IRS for a small error. Taxactonline indicated how to correct the error, but nowhere did they tell me how to access my return so I could make the correction. I spent over an hour going through all of their "help" and found nothing, not even in FAQ. Delay and absolute frustration.

I had my 2009 taxes done with Tax Act and had it direct Deposit on to one of their Tax Act cards. About three to four days, they put a hold on my account, so I called and asked them why they have a hold on my card. They told me they don't think I am who I am and asked me to send the following information: my ID, my 1040, my Social Security Card, and my Business Licenses. So I did and they tried to say that it was too dark and they closed my account.

Taxact advertises a free federal e-file. They do not tell you that if you used the services a previous year, you aren't eligible. They also enlisted a bank (Republic Bank). This bank is not aware of any consent forms or claims on the form. In turn they charge you $15.95 for ERD direct deposit for the same time frame (8 to 15 days) as the direct deposit for no fee. I was told once the IRS accepts the application, it's out of their hands. This service is misleading and an inconvenience. Last year I received in 7 days.

First time user, I filed my 2008 Federal and State tax returns. I have prepared my own taxes for 30 years. I am self-employed and take annual tax classes. I encountered several problems resulting in many calls to Technical Support. After days of working through this, there was one form that needed an attachment and Tax Act does not provide that service. So I had to mail it in instead of eFile, which was my main objective. I still had to pay their full on-line fees.

I was able to submit my return online by the deadline last night. However, it was an unnecessary stress. I usually submit my return in Feb/March, so I have learned my lesson. Regardless, TaxACT Online should anticipate a high server load on the final day and be capable of handling that load. The errors I had to fix were with my 1099-R forms. The errors should have been detected when I ran the alerts prior to submitting my return.

First of all, it isn't free! And then when I asked them for a payment plan to pay federal taxes, their email to reply wasn't any good and the email was returned as no such email address. I was pretty confused when I was doing my taxes and they are of no help to me.

I filed my return early this morning. I received an email at 9:44 pm that my federal return was rejected due to some non-numeric characters. Shouldn't their software detect this? Since 10 pm, I have been trying to get on their website to correct the errors and resubmit, but the site is unresponsive. I wish I would have downloaded the actual software instead of using the online version. I've been using Taxactonline.com for years and have never had an issue before. I've read the numerous complaints on here and and I'm worried about the debit card complaints. I checked the PDF of my federal return and it does show my routing and bank account. I better not receive one of those debit cards once I do file.

I am unable to get access to my stored incomplete tax return for 2009. I've been trying for more than 2 hours now. They obviously have either insufficient computing power to support their customer base or they are having a severe networking problem. Also, there is no phone number to call to report this issue or ask for a status update on network availability.

It's April 14, 2008. I got a message that my e-filing was rejected. I tried to log in to Taxactonline.com to fix the problem and guess what? It has been 3 hours for me trying to get to their website - there is no way! I'm frustrated with their poor service. I understand it's busy but my roommate filed today with TurboTax with no problem. Taxactonline should be way more prepared for this day. I will never use them again. I wasted $16.95 for a service that I can't even get to in critical time where I have to catch the deadline. My roommate was happy with Turbo Tax.

Over a month ago, I filed with TaxAct online to receive a faster refund of my taxes and, instead of depositing this money into my bank account, it was deposited into a debit card account held by a company called Endeavor against my will. I have made repeated phone calls to both companies without any response. I am in the process of writing a letter to the company and requesting all documentation surrounding this situation.

Warning! Do not use TaxACT. My son used TaxACT for the first time this year and has had nothing but problems. His refund was supposed to be a direct deposit into his checking account; routing number and account number were given. Fees were paid. The refund was approved by the IRS. TaxACT ignored the information given and deposited his refund into an unknown account. This was discovered when my son checked the status of his refund. The IRS was kind enough to give us the routing and account numbers set up by TaxACT in our son’s name. Apparently, they decided to issue an Endeavor card instead of doing direct deposit as requested. Trying to get information from TaxACT as to why they issued this card was impossible. We have called 3 times and were given the runaround. We were told, “Supervisors are busy so send an e-mail. We'll get back to you.” Yeah right. The Endeavor card came today, and when activated, we found it to be about $70.00 short. We will try one more time for answers then file a fraud report.

I made a payment for $10 to my fed. income tax trough taxact They Charged my credit card, but never made payment . I'm being charged intrest, and will have to pay it myself. have e-mailed them and left phone# have gotten no reply!

When I called customer support I was given reasons for not being able to access my account including instructions beyond my technical comprehension which should have nothing to do with simply accessing what should be a simple switch to my file from the 2006 returns. I NEEDED this information as support for my financial file in refinancing my home. Not having it could cost me the opportunity to refinance at a much better interest rate. This blocking of help and denied access could cost me thousands of dollars not to mention the $5.95 access fee for which I was not served with the requested 2006 tax return.

I have used Tax ACT for several years. This year I was filing and there was a selection of charging the program cost to my credit card or having the amount taken directly from my rebate. There is no further explanation of this choice at this time. I usually pay for the program just to be able to import the info the next year. After filling out more questions and at the end of the process the program tells you that an account has to be set up at a bank and it will cost even more money than the regular fee. Yes, I could have gone back...back...back... and changed that decision and then I could have filled out the information again.

I went to a web site tax act online. It stated that federal & state e-filing were free. I only wanted to file for my disabled mother so she could get the stimulus payment. Also she is due a refund from the state on her property. Well it showed the federal was completed after about 20 times going back and forth. The state would not go thru until I paid using my credit in which I did. They charged the deluxe package which was $22.95. I am very upset because I worked at least 5 hours and am keeping my fingers crossed that eveything is ok.

I have used TaxAct Online for over 6 years now. I READ everything BEFORE clicking the buttons. And I have NEVER paid a dime for anything. The site clearly states that the preparation is free, to e-file is more unless you qualify under the federal requirements. The only time you are charged is if you upgrade to other packages which of course have more bells and whistles...for the average taxpayer, probably not necessary. I always file my returnes electronically for both State and Federal and it never costs me more than $7.95. Which is a BLESSING considering my state refund is deposited within 48 hours of the confirmation receipt every year, and the Federal refund is deposited within 5 days of the confirmation.

Beware Social Security Benefit receivers. TaxAct Online cannot deal with the Stimulus Package requirements. I filed a Federal Return with less than $2000 in earned income and $17,000 in Social Security Income. Put these figures in their interview process. They filed 1040EZ which DOES NOT report Social Security income. I had to file an amended return. They offered to do this if I upgraded to Deluxe. Guess what? Ammended returns (1040X) must be hard copy mailed. They wanted to charge me $10 to fix their mistake and give me a form you can get from the IRS website for nothing! And their email support is so pathetic it is embarrassing. I called their support line and they have no intention of fixing this. TurboTax Online has it working fine. I just did a dummy return and it correctly used the 1040a, which does report Social Security benefits.

I received notice from the KY State Treasurers stating that I took a Hope Credit and a Lifetime Learning Credit for the tax year 2005 and that I will have to pay $487.02 and interest of $65.58 for a total of $552.60. I felt that Tax Act Online should have alerted me of the error but it did not. When I submitted this to tax act's guarantee they stated,

Paid $13.95 for FREE tax software and waited an extra two weeks for state refund due to them not sending the state return in until the federal refund was received. This resulted in my bank overdraft.

I plan to use them again next year.

I may have to refile.

I read the complaints that I have seen online. I just wanted to say that it is perfectly clear if you are familiar with efiling that you MUST pay for it. There is no free state filing. None of the sites actually do this for free. You must read all of the information thoroughly prior to completing then there will be no confusion, and doing any of this type of preparation work in a hurry is not the smartest of acts in any situation. Just a defense of a company (taxactonline.com) that I found to be easy to use and successful in my opinion. Thanks

I read your complaints from other individuals; and I'm sorry, but I think they were just in a hurry. If they were getting charged $7.95 for anything, it wasn't for filing. It was for one of the optional services that taxactonline offers. Yes, all the upgrade offers can be annoying, but hey, it's a free service. You have to expect the occasional ad. I filed my federal and state taxes with them; it was just as efficient as TurboTax or similar products, and it only cost me, as advertised, $13.95 for the state. When I used TurboTax last year it cost me well over $50 by the time I was finished. I have no complaints with Taxactonline. Frankly, if people are complaining about having to pay under twenty bucks, let them try an accountant and see how that works out for them! Suck it up, folks.

It was my first time using the e-file method, and I was kind of hesitant about it. When I went to the IRS web site and they said that Taxact was a good place to go, I filed with them. Yes, I got surprised my the fee at the very end, but paid it anyways because I had just spent an hour doing the whole thing. Then I received my confirmation emails, and paid no mind to it any more. Last week (4 months later!) I received a letter from the IRS stating that they had not received my return and that I would have to file again, and with late fees. I called TaxACT and they told me that I would have to upgrade my membership to be able to speak with customer service reps. to find out what happend. PAY AGAIN TO FIND OUT WHAT THEY DID WRONG?!?! That is ridiculous and a scam. I hope nobody else every uses them, so they aren't in the same boat as me. Thanks for SCREWING ME OVER TAXACT!

well the worry and the stress is way too much to deal with, and I just dont need any more stress in my life, especially around tax time