TaxAct Reviews

Stay away from TaxAct; at least 1000 miles of distance between you and this site -- especially if you are doing a business and personal return together. TaxAct out of what is either malice or horrific ignorance does not transfer critical info from your business return to your personal -- even though their user interface says that it does. You will accidentally leave thousands of dollars on the table, and you will need to file an amendment to fix it -- so you're right back in their unmanageable interface.

I like the way TaxAct steps you through the process, presenting you with questions to navigate to the next part of the return. Directly importing my W-2 into the system is a huge help. Other systems may do that, but I've been using TaxAct for six or seven years now. I see now (2026), they will offer to fully do your taxes for not much more than you can do yourself, provided your return is more complex than a 1040-EZ. Where it fails, at times, is not providing IRS forms from within TaxAct. For example, if there's a particular worksheet you need to use that would be filled in with data from a source not already in your return, you may not find that. You'd probably get a link to the IRS form, but would have to fill out the form and manually transfer it into TaxAct. Again, I'm not aware of how other services compare, just a detail that I've been frustrated with.

I received a cp53 notice from the IRS saying my check is going to be late. Logged in to tax act, my return is gone, lucky I got the screen shots and had downloaded my return. But the IRS notice was about a bad routing number. Someone at TaxAct tried to steal my refund. What should I do?

I am very disappointed in TaxAct. I am trying several times to add 1099-Rs I received after I had already filed to see if I owe money and it will not let me add them. Even when trying to amend my taxes it says you can add them later. After them always trying to sell you extras but it never lets you manually enter them. So now I am stuck not knowing what to do so guess I use a different company next year.

I first completed a small 1120-S for my part-time work-from-home business. There were no issues. When I finished, the screen came up to have me pay for the service. It offered me a discount if I prepaid for my federal and state individual 1040s. Who doesn't like a discount? So I paid TaxAct a total of $239.98 for both the small 1120-S and the upcoming 1040s. It seemed like a lot of money for a simple tax return but, heck, I reasoned that my personal 1040 would be free when I filed it.

What a joke. Customer service really sucks big time. I really don't believe there is anyone that works customer service. I did the call back and when I got the call back and tried to answer they hung up, or a computer did. They just want our money, not the service.

TaxAct has become too difficult to sign in. Multiple pictures that are out of focus and it seems to never stop. Then, on top of it, you need a verification code. This happens on a computer that has been verified as a return user.

I am only giving a one-star review because negative scores are not available. I paid for the $129 service which should have been correct in the first place. I called to get clarification on how to properly get mortgage interest credit and the woman on the phone gave me incorrect information. Then to correct I already spent hours, and they ask for another $30 fee to correct the thing that should have been correct in the first place. Their software is not clear or user friendly. Even with the paid version it is still not clear or correct. After updating all of the information multiple times it keeps saying error and to start over. Waste of time and money.

Never use TaxAct. I filed an extension through their platform. It gave me a confirmation and -to this day- says "Filed Extension" on my home page. I received a letter from the IRS telling me I owed $250 for not paying my taxes on time. TaxAct DID NOT FILE this extension and refuses to take accountability. I know it doesn't seem like much money, but for a small business, every cent matters. I'm looking for others to file a class action lawsuit.

I went to IRS FREE FILE and wound up being charged over $250.00. I survived a massive brain tumor 25 years ago and am just recently having symptoms from the radiation treatments and was awarded SSDI recently due to my inability to work, I feel that TaxAct took advantage of me by telling me that I logged in to the wrong account and that my email address was different, even though that they replied to the address that I referenced more than 15 times as I was filing my taxes, it shows the email address that it was sent to at the bottom of their email, I have filed a complaint to the IRS about TaxAct and am awaiting a final response, I did get acknowledgment from the IRS of my complaint and I also have disputed the charges with my bank the whole fiasco is still pending, you're best off avoiding this company at all cost as it will cost you.

So many 1-star reviews this year. And I have to echo them all. I am a CPA with 25 years experience and have used TaxAct for years to file our small business tax returns. This year I have found MULTIPLE calculation errors on forms 4797 and 1120 Sched C as well as on depreciation schedules. There is no way to correct the errors since they are in calculation and affecting the entire return. Worst of all, the company seems to assume that their software is infallible as there is no one to contact without paying first for an "expert"! I was able to get a service rep on the 1120 side without paying who then couldn't do basic math (tried to tell me that zero multiplied by 65% was something greater than zero, among other answers that showed zero math skills, let alone tax understanding). How embarrassing for TaxAct. I will be switching all our returns (about 12 total including states) to another software next year. I've never seen anything this bad.

I filed with Tax Act, due to mistake either on side or their, it was rejected. I had already paid $49, which was right. But once rejected I checked the website and it said to correct and resent was free. No I was charged again! I tried contacting them twice and never got a reply. Was afraid to try again, so went with different company. Now I am out $150.00 dollars and I live on a very fixed budget, if they would have at least answered my emails I would not have posted here.

I’ve used Tax Act for many years to do my business taxes, and I was largely happy with the service. It’s unfortunate: this year I discovered that they don’t allow for an extremely common tax scenario for form 1120s if you’ve elected to file federally as an s-corp. After 45 minutes on the phone, I was told that I would need to purchase another set of software for $170 when I’ve already paid to be able to file state and federal. All because they don’t let you choose the correct state form in their wizard. 170 dollars for software that likely costs them Pennies to serve to the end user. I hope it’s worth the bad reviews and lost business.

I have used TaxAct for years with few problems, except for a slight lack of details in online support. However, this year I ended up getting a large late penalty assessed by the IRS due to bad or inadequate advice from TaxAct business support. I closed a partnership in July and tried to file using TaxAct right after, but the person I talked to in business support said that the 2024 forms would not be available until the end of the year, and I would have to file our final tax forms in 2025. They neglected to tell me that those forms were actually due in October of 2024 or that I could file for an extension. I should have called the IRS instead of just trusting the support personnel at TaxAct. I will not use TaxAct again.

First the positives - Tax Act is not a bad tax service. I even noticed it gave me a deduction that a competitor had no way to enter. Now the bad - every year I have the dumbest problems with this software. It's impossible to log in. It's impossible to e-file. I kept getting an error that I had to enter a unique bank account. It took me hours to figure out what in the world this meant. It seems to be more expensive than competitors. You have to be careful to not select options that add on the cost the whole way through. It gets annoying. So it's really solid at actual taxes, but everything else is annoying as hell. If you want to spend hours trying to resolve a bewildering problem, Tax Act might be for you!

TaxAct is an okay software program and pretty easy to maneuver. The problem is that I am not able to print my state return for my records. It keeps taking me in a loop. I tell it to print state only, next menu ask about alerts. It doesn't matter if I tell it to skip or search alerts, then it tells me it's free, I say continue and we start all over again. I had no problems printing my federal return. When I printed that return, I told the program to print both federal and state and I only got federal. I paid good money and have not gotten all the benefits I qualify for. Not a happy person.

I have used TaxAct for many years but my 2024 return will be the last year for using TaxAct. In the past I was able to download it on my computer and was very easy to use. Now it appears to be more complicated in its current form and not very user friendly. Return it again so I can download it on my computer and not this online version. No upsell options should pop up during the tax entering process, total cost should be indicated when you purchase. To me TaxAct took a big step backwards.

I filed my individual tax return with TaxAct online for the last time this year. I inadvertently chose the "TaxAct Complete" based on a prompt (for a cost of $59.95) - not knowing that included in this "fee" was a charge of $54.95 to have the payment for filing deducted from the refund...and when I was prompted by the software to deduct my fee from my refund, the prompt said there was no cost to have this done - which was misleading. Do NOT use TaxAct Complete as I felt the onscreen notifications were not completely transparent about that. When I contacted TaxAct to correct as I did not want TaxAct Complete, they told me there was nothing they could do and notified me at that time that there was indeed a fee for $54.95 to have payment deducted from refund - it wasn't "free" as their software intimated.

I have used TaxAct service for several years. This year however might be my last if I cannot get this pricing issue resolved. I'm self-employed so I need to file a schedule C. This has been the case in every year I've used the service. I used the data import feature and proceeded to fill out all of the necessary information. I expected to pay $99 Federal plus the $39 state fee. I was shocked to see they wanted $278. I contacted customer support and the person I spoke with said they could not help but could transfer me to someone who could. This person however said I must have clicked on a request for a upgrade and the price was locked . He said could start over and change the price. Well this seemed ridiculous but I complied and deleted my work and started again without any change I was careful not to click any upgrade buttons that never appeared frankly and the price remained the same $278. Bait and switch pure and simple..I won't use service again

Spent a lot of time completing my tax return only to find out that I could not change the pricing on my return. When contacting customer service, not only did one rep hang up on me and not provide any assistance at all - but the other times I was only given the solution of redoing my entire return from scratch. I even offered a suggestion of a promo code or something, and they "weren't able" to do this. Even when I reached out to them via social media they kept referring me to the customer service line. But the service line provides no help at all. ANY company allows you to edit cart before purchasing, it does not require you to delete everything and readd. This is a ridiculous business practice meant to deceive customers.

I have been using TaxAct to file my taxes for many years. It's not as intuitive as TurboTax and it can be difficult to go back to change or review previous inputs. However, it was a free service in the beginning and because I already used it, I continued whey they charged a fee. Until this year, I will never use they again. They have a 100,000 guarantee, however, they do not honor it. I had to file an amended return to remove a dependent, being that I am not a tax professional, I didn't realize head of household was still selected as my status. The system should have flagged the fling or prompted me to change the status but instead it allowed the filling as is. Therefore, when it came time to pay the IRS I went from owing around 2,500 (in TaxAct) to actually owing the IRS 6,500. It's a substantial difference and I would have not filed the amended return had I known it would 6,500. It also took multiple attempts to understand the difference at TaxAct.

The company was good until recently, Software problems are serious and the employees I spoke with agreed that there are serious errors. It failed to file my complete state tax return which caused problems with my home state. I sought help and spent at least half an hour trying to get a copy of that return. I got no practical help and when I asked whom I could appeal to I got no answer. The company is slovenly and seriously mismanaged.

TaxAct Guarantee is not worth much. The program made two errors on our 2022 returns, one on federal form and one on state, both related to 529 college savings distribution. As a result, we under-paid state tax and were flagged by an audit, and we now owe money to state. We submitted claim to TaxAct, and their response is not constructive, they are basically claiming this is not their fault. But it is, and proving it is turning into a deep argument, bordering an ordeal. Do not expect the return process to be hassle-free, this is nothing like Wal-Mart or other major retail chains.

Beware! The filing extension feature doesn't work! I used it this year and the whole experience was off, barely any prompts, except for sending you to the state taxation site for paying an amount, then no updates, no emails, or no prompts tells you to continue the process, it just seems that it finished. And then some months later the IRS slapped me a bill for paying late!! Hundreds of dollars! Do not trust this site, I have been using it for 10 years and I can believe how bad this experience was.

In 2019, I missed putting in my HSA (the wording was funny, so I didn't realize that's what they were asking for). I owed a lot from that... I figured it was user error. But there was no real notice that it was missing. Then 2021, my state turned up telling me my AGI was transferred wrong, and I owed hundreds more... The computer was supposed to make that transfer, I had no control. Then... 2022, exact same error from State. I'm done with Tax Act...

Charged for filing, hit submit and was charged for my Federal and STATE return. Checked with Federal and State and found out it was never filed. Called and got an excuse it was my fault even though it said it was filed. Now paying late fees and penalties. Will never use this service again. Terrible customer support and paying the price for the company's incompetence. Going back to Turbo Tax. Worth paying a little more!

Spent hours filling out the form. At the end it asks for an IRS pin before you can e-file. Got onto the IRS site, verified identity, and got a pin. When I returned to Taxact it had signed me out. I logged back in and all the work I'd done was gone. No form on file. No saved copy. Nothing.

This program would not allow me to take the standard deduction and has me owing taxes when I'm due a refund. Very hard to navigate and will not let you correct errors! Horrible stress and trouble. Avoid!

Have used TaxAct for years with no problem. This year we decided to use a debit card to pay the tax we owed right away. Apparently there is a 2.49% of the tax you owe fee charged by vsp. SUPPOSEDLY it states that in very fine print when you’re paying. I feel this borders on deception and want other users to be aware. Apparently other tax provider websites also do this. Next time we will send a check because this is ridiculous. Ending up paying $116 for tax acts fee plus an additional $100 to pay with a card.

TaxAct sent me a special offer to prepare my taxes in Premier for $25. They don't tell you they bill you whatever they want when you complete and file. Mine actual price ended up being $40 for federal only.