TaxAct Reviews

I have used Tax Sct in the past and it was OK, but this year was not so. I was flagged by the IRS which has never happened and it's been two months with nothing from IRS or anyone. So I realized I had an error, thus the reason for the flag probably, so I went in to file an amended form. All I had to do was put in $800.00 from a 1099. They charged me $50 dollars, plus I had paid for the state taxes already. To top it off they did not update their software so I was unable to get a direct deposit and they automatically put "paper check" without your consent. So now it will take me double the time to receive a paper check. I will NEVER use tax ** again!

We were trying an alternative online tax filing service compared to Turbo Tax and H&R. The filling process was a bit harder since it doesn't have as detail guidelines at the others services. The biggest gripe we had is if you are low income there are cheaper and more helpful alternatives. However the biggest problem is by their default to taking money from your refund (couldn't find the payment page where as the other services has a final checkout page.) Even went through the process twice, and even the Cart icon said we had an item in card to pay for (we thought it maybe a low income thing with not paying) but it defaulted to taking an additional $60 out of the income tax when we wanted to pay via cards.

Be careful using TaxAct for small businesses. If you have to amend a return you will likely have problems. They have a coding issue that causes data to populate incorrectly on Form 1120S-X, the amendment return worksheet, and customer service is useless because they can't see the data between your old return and the new one, and the coders behind the scenes won't acknowledge there's a problem. This error WILL cause an amended return to be wrong. You will have to print and make pen and ink changes and mail it yourself. I was really expecting better for what I paid.

I've used TaxAct for many many years. For the first time this year, I had a bad experience. I live in New Hampshire, where there's no state tax, however, when I submitted my federal return, they also submitted my non-existent state return. They charged me $69.99 for the federal return, and $59.99 for the state return. I called customer service and asked them to refund me the $59.99. They only refunded $11.99 because it was already submitted to the IRS. If someone doesn't have to file a state tax return, why do they still submit it?! It seems very scammy to me. I'm leaving TaxAct and will be using a different software in the future.

Purchased this product to save money vs a product that I never had issues with before. Big mistake. Program is not user friendly. Advertise that they can convert other major tax systems' prior year returns but really only support three of the biggest companies. System crashed today and help desk can only send me email scripts to see if they fix the problem. Have to schedule an appointment a day in advance to hopefully get a techy who can take control of my computer and fix the problem. Sorry I didn't pay the extra $$ and stick with my previous software.

When reading their website regarding released, or non-released Federal forms, it gives you the impression that the IRS has not released certain forms. This is not the case. It's TaxAct that have not released the forms. This is frustrating due to the fact that returns cannot be submitted until you are notified of the release. Contacting them is no help whatsoever. Their chat staff only say the forms are unavailable, with no other comments.

I have talked with their customer support about how a field is calculated on the CA 540 return. Started the discussion in February 2023. It's now April and they still haven't been able to determine. I talked with an agent that spent over an hour trying figure it out. He ultimately reported it to development. They also ask me to file a "feature" request - it's actually a bug. I call back to determine the status, the agents want me to start over explaining to them what the problem is.

This is the 2nd year using. Last year no problem. This year I had problems correcting my State return and no one was able to help, not even the "expert asst". The representatives did try to help, but they are not experts. Each time I tried to resubmit, I was asked for a credit card to pay again since it was the only way to resubmit. I was given a refund of $101, but my return was rejected again. No one was able to help me correct the state return and resubmit without having to pay yet again. Needless to say, I will be using TurboTax next year. I hope it will be worth it. It can't be any worse. Why does it insist on asking for last year's AGI and pin number in order to pass it through. I don't understand this.

I have used TaxACT for years. This year's 2022 return was flagged by the IRS. I tried to contact TaxACT and on the other end of the phone I found out I was talking to an answering service. No help at all.

I have the same story. I filed last year and was NOT exactly overjoyed with the service because the algorithm they use would not let me file a long form because I had several items that I could claim on my taxes as deductions. They literally want to have as little interaction with users as possible to maximize THEIR profits. NOW my problem is that I can't get back into my account to try and transfer as much information as possible - but I can't get pass the LOGIN screen. I know my username and password, but I can't get past the verification protocol because it WILL NOT SEND ME THE CODE TO MY CELLPHONE.

They don’t take accountability for messing up my taxes not only was I forced to file papers, because their program messed up, so far my Statevtax was changed and my federal tax has not even been looked at yet because I had to send paper taxes. TAXACT IS A HORRIBLE SERVICE. DO NOT USE THEM.

I thought when I did taxes return on site it was free but they want to charge $107 for state and federal taxes totals. So it not free as I expected it to be free but like always it never free as always hidden fees and exactly like turbo taxes. They said to sent you need to upgraded to pay.

I was using TaxAct for about the past 5 years. I finally decided I had enough. I have a rental, and also deliver for a delivery service. So I had to pay for the business tax portion. The way Taxact shows their costs is absolutely suspect. My bill was always more by the time I was done, AND the program itself is made in a way that you often feel forced to pay for extra services. For instance, it posed a question regarding one of my "company's", but did not specify which company it was asking about. I went crazy trying to figure it out. It wasn't until I was done and submitted an answer I realized, the company it was asking about I no longer had, it was from the previous year. But if I did not answer the dam question, I could not proceed. Therefore, my taxes were submitted incorrectly to the IRS.

I completed my taxes through TaxAct on 4/18/22 and I stress the word "completed". Entered all requested information, license number, PIN, etc. Pressed submit and presumed I was done, especially because my credit card was charged on that same date. I thought it was odd that I didn't get an email stating that all was well, but I get dozens of emails daily and I delete most of them, so I thought I had accidentally deleted theirs. On 4/30/22 I double-checked my account and found that my taxes had NOT been submitted (even though they charged my account). I accept the fact that I should have been more proactive in keeping track, but I also expected that TaxAct would have contacted me to let me know that the submission was still outstanding. And what held it up? Nothing that I can determine.

I've used TaxAct for many years with no problems and gave it a five-star review each year. This year it's unusable. In years past, the process was smooth. This year, the program skipped several sections in the federal tax return. On one occasion, I was stuck in a loop. Clicking on "continue" took me back to the topic. The last straw happened when I was prompted to address some alerts after completing my return. TaxAct said a form that was specific to me hadn't been filled out. It told me how to access the form. I clicked on the form, and it was prefilled out with my husband's name and social security number. I couldn't change the form to my name and social security number. So I will spend my Saturday starting over with TurboTax or something similar. I will not use TaxAct again.

I hired TaxAct, I had a call with an accountant, I uploaded my docs, I paid $279.95 for the "full service" option and then...nothing for over a week. I continue to let the account know I cannot access anything and am ignored. I cannot choose to "Schedule a Call" because the drop-down is greyed out and says "All agents are busy". It is also impossible to reach a human being by calling the TaxAct Customer Service #. I want a refund fo $279.95 for the "full service" option that resulted in no service. I am disgusted and other consumers should be, too.

I have been using TaxACT, downloaded version for 15 years plus. This year, the format was changed. I am not able to view the state return without doing the print view. I meant to call technical support but then it has the same number as the customer service. The first person I spoke referred me to Q&A question which has instruction to how download the state if it is not showing up. I told her to let me finish each task one at a time. She kept talking giving direction when I was doing the redownload. Finally she hang up on me.

Not only were the previous tax return records messed up due to their crappy software, they will persistently badger you with ads to buy their tax services. Customer service will put you on hold for hours only to waste your time and ask you to call back in the next day. Horrid software, horrid service. I had to pay a separate accountant to deal with how much they screwed things up for me and wasted my time and money. AVOID

After waiting 130 minutes to receive a call from their "experts" about a tax question, and having the guy tell me he'd call me back if we got disconnected, we DID get disconnected (not by me!!!) and he DID NOT call me back. And I DID NOT get my question addressed. UGH. What a waste of time. I am moving on to another product.

I did my College Son's 2021 taxes on this site. A "simple", Very Simple Return. All I did was fill in the blanks with his info. No Stocks, No Property, No Nothing but his income. His return that was deposited was half what Taxact said it would be. The IRS said the taxes were calculated incorrectly. All I did was put in his EIN # and answer simple questions. On top of everything, I paid for this service.

TaxAct is providing incomplete software for tax purposes. It's messing up your tax return and pulling the wrong numbers. The representatives and tax advisors they have are not knowledgeable people. They trying to explain why the errors in the software are the correct way to go when the state law on return has another rule on this. They charge the money for the services they can not provide. It has to be illegal for them to be in the business.

Their software completely ignored the fact that I paid county taxes last year and TaxAct caused me to pay those taxes all over again, when I was supposed to get a refund for actually overpaying. Then, when I spoke to customer service they made no mention of their "Guaranteed Accuracy" claim and instead suggested I file an amended return. They couldn't even tell me where to make an amendment specifically, I had to pay another tax service to find TaxAct's mistake. I also had to search for how to submit a claim since they were so oblivious.

I will never use this sneaky service again!!! How about pricing UPFRONT!! Then this site saved my credit card information AS IF I'LL EVER RETURN. This is not worth it to me. I'll pay next year for a much better service!!!

TaxAct got top reviews on Google. So I spent hours doing my simple, single, return for FREE, but it would not let me state that N.H. has no income tax so impossible to proceed to the 'submit Federal return' button. Then it changed my standard deduction to itemized deductions that I could not uncheck, which made me now OWE $$. The 'Back" button is useless. You're stuck on a page that requires payment. NEVER USE TAXACT!!

Spent hours entering my data on TaxAct online, only to be told at the very end: "This return includes the following form(s) that were not available when this program was released: Form 1116 - Foreign Tax Credit. The final form(s) will be included in a TaxAct program release soon. If you'd like to receive notification when the form(s) is available, click here. You will NOT be able to complete filing this return until this form is available in the program." And yet, if you search TaxAct for what forms are and are not available, it shows that Form 1116 IS available.

I've been using Taxact for several years now. I efiled my tax return on April 14, 2021. It is now July 12, 2021, 3 months later, and I still have not received my return. When I contacted the IRS they said it was delayed because I entered a rebate amount in line 30 of my tax return. I did not. I entered the correct amounts of stimulus I received in both boxes and taxact somehow calculated I was owed additional money and put an amount into the rebate box. I've found that several tax prep companies have the same issue with their software.

I switched from TurboTax to TaxAct, this year. It was very to fill out. I am self employed so I wasn't sure what to do. I filled my taxes no problem, but I haven't received my refund. I CAN'T track it because I'm self employed. Their website says it takes like 21 days to receive your refund. It has been 3 months. I'm thinking I should have stayed with turbo tax.

I have used the paid version of Taxact before with acceptable results. This year, I tried to assist my mom with her very simple tax return and it looked like the free version would work. I got through all the data entry but forgot to enter her estimated state tax payments for the year. When I did this, Taxact demanded about $50 to upgrade to a paid version and would not even allow me to review her data or look at the 1040 preview form anymore. This is unfair and I lost all the time entering her data. I ultimately switched to a truly free tax program for Federal and did her very simple state taxes the old fashioned way, with paper. Nobody from Taxact ever tried to help me with this and I don't plan on using them ever again after this bad experience, even paid versions.

I had been using TaxAct for more than 6 years. I always have had good experiences until this year. I had 2 problems, neither has been resolved. The first is more of an IRS issue where I had to file an amended return and the IRS has yet to even acknowledge it so what they think I owe is very different than what I really owe. However, TaxAct's "expert" Audit Protection Service didn't even understand the IRS rules around one of the line items (I actually educated them on the topic by pointing them to an IRS publication!). They (or I should say, we) crafted a letter to the IRS for follow-up; I'm not sure when it will be acknowledged.

I/we have used TaxAct to e-file our tax returns since before 2015. This year, for the 2020 return, I selected TAXACT free e-file through the IRS portal. Of course, since I was already registered with TAXACT, it asked for our logon credentials. We have a very, very, very, simple return, as simple as can be, but, still, it takes hours to gather everything you need, go to various sites to get information, and complete the return. After all of that, without saying anything about price until both the Fed and State returns were ready to be submitted, with full refund of our withholding on both, TAXACT said it would cost $124.90. Previously, for the years I can still see, it was $37, $29.95, $29.95, and $79.95. That secretive pricing policy, with no upfront information, is a pure scam!!!! & good luck trying to get ahold of anyone at TAXACT. I emailed them, with no reply, and when I started CHAT, I was at 59 minutes!!!!