TaxAct Reviews

I have used Tax Sct in the past and it was OK, but this year was not so. I was flagged by the IRS which has never happened and it's been two months with nothing from IRS or anyone. So I realized I had an error, thus the reason for the flag probably, so I went in to file an amended form. All I had to do was put in $800.00 from a 1099. They charged me $50 dollars, plus I had paid for the state taxes already. To top it off they did not update their software so I was unable to get a direct deposit and they automatically put "paper check" without your consent. So now it will take me double the time to receive a paper check. I will NEVER use tax ** again!

We were trying an alternative online tax filing service compared to Turbo Tax and H&R. The filling process was a bit harder since it doesn't have as detail guidelines at the others services. The biggest gripe we had is if you are low income there are cheaper and more helpful alternatives. However the biggest problem is by their default to taking money from your refund (couldn't find the payment page where as the other services has a final checkout page.) Even went through the process twice, and even the Cart icon said we had an item in card to pay for (we thought it maybe a low income thing with not paying) but it defaulted to taking an additional $60 out of the income tax when we wanted to pay via cards.

Be careful using TaxAct for small businesses. If you have to amend a return you will likely have problems. They have a coding issue that causes data to populate incorrectly on Form 1120S-X, the amendment return worksheet, and customer service is useless because they can't see the data between your old return and the new one, and the coders behind the scenes won't acknowledge there's a problem. This error WILL cause an amended return to be wrong. You will have to print and make pen and ink changes and mail it yourself. I was really expecting better for what I paid.

I've used TaxAct for many many years. For the first time this year, I had a bad experience. I live in New Hampshire, where there's no state tax, however, when I submitted my federal return, they also submitted my non-existent state return. They charged me $69.99 for the federal return, and $59.99 for the state return. I called customer service and asked them to refund me the $59.99. They only refunded $11.99 because it was already submitted to the IRS. If someone doesn't have to file a state tax return, why do they still submit it?! It seems very scammy to me. I'm leaving TaxAct and will be using a different software in the future.

Purchased this product to save money vs a product that I never had issues with before. Big mistake. Program is not user friendly. Advertise that they can convert other major tax systems' prior year returns but really only support three of the biggest companies. System crashed today and help desk can only send me email scripts to see if they fix the problem. Have to schedule an appointment a day in advance to hopefully get a techy who can take control of my computer and fix the problem. Sorry I didn't pay the extra $$ and stick with my previous software.

When reading their website regarding released, or non-released Federal forms, it gives you the impression that the IRS has not released certain forms. This is not the case. It's TaxAct that have not released the forms. This is frustrating due to the fact that returns cannot be submitted until you are notified of the release. Contacting them is no help whatsoever. Their chat staff only say the forms are unavailable, with no other comments.

I have talked with their customer support about how a field is calculated on the CA 540 return. Started the discussion in February 2023. It's now April and they still haven't been able to determine. I talked with an agent that spent over an hour trying figure it out. He ultimately reported it to development. They also ask me to file a "feature" request - it's actually a bug. I call back to determine the status, the agents want me to start over explaining to them what the problem is.

This is the 2nd year using. Last year no problem. This year I had problems correcting my State return and no one was able to help, not even the "expert asst". The representatives did try to help, but they are not experts. Each time I tried to resubmit, I was asked for a credit card to pay again since it was the only way to resubmit. I was given a refund of $101, but my return was rejected again. No one was able to help me correct the state return and resubmit without having to pay yet again. Needless to say, I will be using TurboTax next year. I hope it will be worth it. It can't be any worse. Why does it insist on asking for last year's AGI and pin number in order to pass it through. I don't understand this.

I have used TaxACT for years. This year's 2022 return was flagged by the IRS. I tried to contact TaxACT and on the other end of the phone I found out I was talking to an answering service. No help at all.

I have the same story. I filed last year and was NOT exactly overjoyed with the service because the algorithm they use would not let me file a long form because I had several items that I could claim on my taxes as deductions. They literally want to have as little interaction with users as possible to maximize THEIR profits. NOW my problem is that I can't get back into my account to try and transfer as much information as possible - but I can't get pass the LOGIN screen. I know my username and password, but I can't get past the verification protocol because it WILL NOT SEND ME THE CODE TO MY CELLPHONE.

They don’t take accountability for messing up my taxes not only was I forced to file papers, because their program messed up, so far my Statevtax was changed and my federal tax has not even been looked at yet because I had to send paper taxes. TAXACT IS A HORRIBLE SERVICE. DO NOT USE THEM.

I thought when I did taxes return on site it was free but they want to charge $107 for state and federal taxes totals. So it not free as I expected it to be free but like always it never free as always hidden fees and exactly like turbo taxes. They said to sent you need to upgraded to pay.

I was using TaxAct for about the past 5 years. I finally decided I had enough. I have a rental, and also deliver for a delivery service. So I had to pay for the business tax portion. The way Taxact shows their costs is absolutely suspect. My bill was always more by the time I was done, AND the program itself is made in a way that you often feel forced to pay for extra services. For instance, it posed a question regarding one of my "company's", but did not specify which company it was asking about. I went crazy trying to figure it out. It wasn't until I was done and submitted an answer I realized, the company it was asking about I no longer had, it was from the previous year. But if I did not answer the dam question, I could not proceed. Therefore, my taxes were submitted incorrectly to the IRS.

I completed my taxes through TaxAct on 4/18/22 and I stress the word "completed". Entered all requested information, license number, PIN, etc. Pressed submit and presumed I was done, especially because my credit card was charged on that same date. I thought it was odd that I didn't get an email stating that all was well, but I get dozens of emails daily and I delete most of them, so I thought I had accidentally deleted theirs. On 4/30/22 I double-checked my account and found that my taxes had NOT been submitted (even though they charged my account). I accept the fact that I should have been more proactive in keeping track, but I also expected that TaxAct would have contacted me to let me know that the submission was still outstanding. And what held it up? Nothing that I can determine.

I've used TaxAct for many years with no problems and gave it a five-star review each year. This year it's unusable. In years past, the process was smooth. This year, the program skipped several sections in the federal tax return. On one occasion, I was stuck in a loop. Clicking on "continue" took me back to the topic. The last straw happened when I was prompted to address some alerts after completing my return. TaxAct said a form that was specific to me hadn't been filled out. It told me how to access the form. I clicked on the form, and it was prefilled out with my husband's name and social security number. I couldn't change the form to my name and social security number. So I will spend my Saturday starting over with TurboTax or something similar. I will not use TaxAct again.

I hired TaxAct, I had a call with an accountant, I uploaded my docs, I paid $279.95 for the "full service" option and then...nothing for over a week. I continue to let the account know I cannot access anything and am ignored. I cannot choose to "Schedule a Call" because the drop-down is greyed out and says "All agents are busy". It is also impossible to reach a human being by calling the TaxAct Customer Service #. I want a refund fo $279.95 for the "full service" option that resulted in no service. I am disgusted and other consumers should be, too.

I have been using TaxACT, downloaded version for 15 years plus. This year, the format was changed. I am not able to view the state return without doing the print view. I meant to call technical support but then it has the same number as the customer service. The first person I spoke referred me to Q&A question which has instruction to how download the state if it is not showing up. I told her to let me finish each task one at a time. She kept talking giving direction when I was doing the redownload. Finally she hang up on me.

Not only were the previous tax return records messed up due to their crappy software, they will persistently badger you with ads to buy their tax services. Customer service will put you on hold for hours only to waste your time and ask you to call back in the next day. Horrid software, horrid service. I had to pay a separate accountant to deal with how much they screwed things up for me and wasted my time and money. AVOID

After waiting 130 minutes to receive a call from their "experts" about a tax question, and having the guy tell me he'd call me back if we got disconnected, we DID get disconnected (not by me!!!) and he DID NOT call me back. And I DID NOT get my question addressed. UGH. What a waste of time. I am moving on to another product.

I did my College Son's 2021 taxes on this site. A "simple", Very Simple Return. All I did was fill in the blanks with his info. No Stocks, No Property, No Nothing but his income. His return that was deposited was half what Taxact said it would be. The IRS said the taxes were calculated incorrectly. All I did was put in his EIN # and answer simple questions. On top of everything, I paid for this service.

TaxAct is providing incomplete software for tax purposes. It's messing up your tax return and pulling the wrong numbers. The representatives and tax advisors they have are not knowledgeable people. They trying to explain why the errors in the software are the correct way to go when the state law on return has another rule on this. They charge the money for the services they can not provide. It has to be illegal for them to be in the business.

Their software completely ignored the fact that I paid county taxes last year and TaxAct caused me to pay those taxes all over again, when I was supposed to get a refund for actually overpaying. Then, when I spoke to customer service they made no mention of their "Guaranteed Accuracy" claim and instead suggested I file an amended return. They couldn't even tell me where to make an amendment specifically, I had to pay another tax service to find TaxAct's mistake. I also had to search for how to submit a claim since they were so oblivious.

I will never use this sneaky service again!!! How about pricing UPFRONT!! Then this site saved my credit card information AS IF I'LL EVER RETURN. This is not worth it to me. I'll pay next year for a much better service!!!

TaxAct got top reviews on Google. So I spent hours doing my simple, single, return for FREE, but it would not let me state that N.H. has no income tax so impossible to proceed to the 'submit Federal return' button. Then it changed my standard deduction to itemized deductions that I could not uncheck, which made me now OWE $$. The 'Back" button is useless. You're stuck on a page that requires payment. NEVER USE TAXACT!!

Spent hours entering my data on TaxAct online, only to be told at the very end: "This return includes the following form(s) that were not available when this program was released: Form 1116 - Foreign Tax Credit. The final form(s) will be included in a TaxAct program release soon. If you'd like to receive notification when the form(s) is available, click here. You will NOT be able to complete filing this return until this form is available in the program." And yet, if you search TaxAct for what forms are and are not available, it shows that Form 1116 IS available.

I've been using Taxact for several years now. I efiled my tax return on April 14, 2021. It is now July 12, 2021, 3 months later, and I still have not received my return. When I contacted the IRS they said it was delayed because I entered a rebate amount in line 30 of my tax return. I did not. I entered the correct amounts of stimulus I received in both boxes and taxact somehow calculated I was owed additional money and put an amount into the rebate box. I've found that several tax prep companies have the same issue with their software.

I switched from TurboTax to TaxAct, this year. It was very to fill out. I am self employed so I wasn't sure what to do. I filled my taxes no problem, but I haven't received my refund. I CAN'T track it because I'm self employed. Their website says it takes like 21 days to receive your refund. It has been 3 months. I'm thinking I should have stayed with turbo tax.

I have used the paid version of Taxact before with acceptable results. This year, I tried to assist my mom with her very simple tax return and it looked like the free version would work. I got through all the data entry but forgot to enter her estimated state tax payments for the year. When I did this, Taxact demanded about $50 to upgrade to a paid version and would not even allow me to review her data or look at the 1040 preview form anymore. This is unfair and I lost all the time entering her data. I ultimately switched to a truly free tax program for Federal and did her very simple state taxes the old fashioned way, with paper. Nobody from Taxact ever tried to help me with this and I don't plan on using them ever again after this bad experience, even paid versions.

I had been using TaxAct for more than 6 years. I always have had good experiences until this year. I had 2 problems, neither has been resolved. The first is more of an IRS issue where I had to file an amended return and the IRS has yet to even acknowledge it so what they think I owe is very different than what I really owe. However, TaxAct's "expert" Audit Protection Service didn't even understand the IRS rules around one of the line items (I actually educated them on the topic by pointing them to an IRS publication!). They (or I should say, we) crafted a letter to the IRS for follow-up; I'm not sure when it will be acknowledged.

I/we have used TaxAct to e-file our tax returns since before 2015. This year, for the 2020 return, I selected TAXACT free e-file through the IRS portal. Of course, since I was already registered with TAXACT, it asked for our logon credentials. We have a very, very, very, simple return, as simple as can be, but, still, it takes hours to gather everything you need, go to various sites to get information, and complete the return. After all of that, without saying anything about price until both the Fed and State returns were ready to be submitted, with full refund of our withholding on both, TAXACT said it would cost $124.90. Previously, for the years I can still see, it was $37, $29.95, $29.95, and $79.95. That secretive pricing policy, with no upfront information, is a pure scam!!!! & good luck trying to get ahold of anyone at TAXACT. I emailed them, with no reply, and when I started CHAT, I was at 59 minutes!!!!

I've used TaxAct since 2008, but now have no choice but to find someone else. Their site is insanely glitchy, you can't amend your returns, the screen are locked and navigation is glitched. They do have customer support...for $50! LOL besides that no actual customer support...not even an overseas helpdesk. LOL corporate frauds! Whatever, this is America what do you expect? This is crazy since their prices have skyrocketed. The price tag of ~$30 turned out to be ~$200. They add in hidden fees and filing charges at the end. Complete SCAM!

I had to call my bank and dispute charges for fraudulent charges. I am now going to report them to the BBB. No one will answer your call at customer service. This is a scam!! This website switched me over to the deluxe service without my permission, which is only a rip off.

I did tax prep professionally for 13 yrs, and then brought clients to my home and started using TaxAct. I found it as competent as my pro-software (H&RB) But the past 4 yrs, the prices have skyrocketed, and the past two years I had odd nonsense "red-alerts" that prevented me from e-filing the returns, and the 'bug' was trying to say I needed to file forms in a more expen$ive version!! That is totally untrue. Support is pretty much non-existent, too! Time to find another program.

I used TaxAct for 2019 and prior years’ taxes. It’s not the most user-friendly software, and like TurboTax, they began overcharging a couple of years ago. I continued because I wanted the ease of importing the previous year’s information. HOWEVER, I just tried to do my 2020 taxes. THEY HAVE NOT EVEN BOTHERED TO UPDATE THEIR SOFTWARE TO INCORPORATE CARES ACT BENEFITS. BIG THUMBS DOWN. I switched to another program (not TurboTax), which I guess I shouldn’t share in this review. It was much cheaper, way easier to use, and most importantly, it did have CARES Act benefits incorporated.

I signed up for the free version of TaxAct for my 2020 tax returns. I spent about 2 hours completing the federal and state return and it was clear that a small fee is added to file the state return. Then, after sinking in your time and reaching the final step for submitting federal and state taxes, surprise, "the deluxe version is needed for your returns" which costed a total of $100, why? Because I had very common student loan interest payments. I switched over to ezTaxReturn and not only was it a faster process and resulted in the same exact return amount, the federal filing was 100% free and the state filing only cost <$30. Sleazy move, TaxAct. They know that people spend much time preparing their taxes and don't enjoy it and they take advantage of that by surprising you with hidden costs. Don't support these kinds of companies when there are many fair alternatives. exTaxReturn was so much more transparent and even easier to use.

Limited archiving for previous years. Limited details when pulling old information from previous years. Overall helpful information when filing taxes, but a few more explanations or examples would be helpful.

It's not a bad tax service. Takes you step by step whatever tax forms you use. They ask you question after question to make sure you are getting every tax break possible. I have been using them for around 5 years and always get the return they say I will.

You need to be extremely careful to review all entries when importing from prior years as it does not always guide you into reviewing. Also the response to questions/issues/problems is extremely slow and often does not actually solve issue.

Expensive this year. Cost over 100.00 to complete federal and state tax forms. I do like that my info is saved with them. I have been using TaxAct for years and never have any complaints. I just don't recall the fees being so high.

Before starting my taxes I was told It cost me $20 some for the program I needed. In the initial start up I could get to open my tax forms. Was talking to a tech about the problem with no progress (not toll free). After a few days I tried and eventually was able to got to enter my data. They must have fixed something. Finally got my forms filled out. Quite a chore. Got to the billing section. The lie came out. The bill showed up at $75.50. They did give me early sign up price plus they charged me for the prime version and I suppose be using the deluxe version. Tried to call but would a wait time about an hour not toll free. What a rip off. Goodbye TAXACT. Oh yeah, I've been Taxact about 15 years.

I use to professional version and have for over 20 years. Highly recommend! Their customer service is top notch. They are prompt to return phone calls and answer any tax or software issues that may come up.

I have been using TaxAct software for over 6 years, since 2014. I have been pleased with ease of use and the desired outcome the software. I have used it for both Federal and State returns and have had no errors. I have also used the TaxAct program to prepare an amended return, due in no fault to the software.

Because I had a 1099-NEC and had to fill-out a 8949 (according to Tax Act), I could not complete my tax return and was told I needed to purchase the Deluxe Version of their software to take care of the 1099-NEC and to fill-out the IRS Form 8949. I could NOT fill-out the 8949 with all my required information and was informed (AFTER I paid the $64.95), that I would have to print out my return and mail it in!! Unbelievable. So, I paid $65 for a tax software version that would not allow me to completely fill out a required form, and since I had no access to a scanner, I was forced to mail in my return. What a RIP-OFF. Beware using these liars. They will promise you stuff and AFTER you pay, leave you hanging! Oh, and I just received a request from TaxAct to "review" them, and since my review was NOT a positive one, they decided it did not meet their "review requirements", and would not publish it. Really?? So, you only publish the good reviews you get??

After 10 years of use, TaxAct has proved to be a solid and efficient software. The price is less than the others and still offers the same services. The process is streamlined and the prompts are easy to follow, especially with investments and a rental property. After gathering your paperwork and info, it takes a few hours. It has itemization and educational tools and "Xpert" help if you have a question. Audit protection is extra. I'll continue with Tax Act until I need to hire tax professional.

I have used TaxAct the past couple of years in order to file both my state and federal taxes without any problems whatsoever. When they say they are able to file the most accurate return, they mean it. I say that because they allow more options to choose from when it comes to deductions, for instance, when filing. The platform as a whole is simple to use and the pricing options are quite fair, as well. You can save even more, (20% off the cost of your federal filing), when you visit their website via the following link: https://refer.taxact.com/s/**.

This program is simple to use, and free because I just use it to check my hand done returns. It seems to catch any mistakes and omissions so I just keep restarting it until I get it right. If I really need it, I can opt for the pay-for version and file that way but have not had to do that as yet.

I have used TaxAct for about 10 years now. My taxes have grown more complex since I started, with me now needing to use their small business package. Once I have all my tax documents, I typically sit down one evening and walk through the process on TaxAct's website (it's browser-based so you don't need to download any software). It usually takes me 45 min. - 1 hr. to complete, which includes multiple reviews and checks (both by myself and flags that TaxAct brings up to review). I've been really pleased with it and like that I can easily download a copy of my completed form at the end, which I keep for my records. I decided to first try TaxAct when I went to a major tax preparing company and it cost about $250 for the person to sit there and ask me questions and they enter it into their computer. I can save a lot of time and money by just having TaxAct ask me the questions and I fill it in accordingly. Really, really easy to use.

Very easy to use, covers all issues needed. No problem submitting information...even transferred last year's info to 2021 filling tax info which saved lots of time. Definitely better than other tax services I’ve used.

I've used TaxAct for 4 years and found it annoying to have to use the online version on my Mac when my Windows laptop was stolen. The program was hard to use, and although they charged me a higher premium every year for a version that allowed me to input Schedules C, D, and E (for K-1s), they never made it easy to download the data, even though I have accounts at national firms like Schwab and Merrill. It's a tedious process to convert everything to a CVS file and then, the column headers are always off and you have to correct as many errors as you gains which -- for anyone who does options -- is a lot of errors, especially since they always put the option premiums in the wrong column.

Good service. Very complete step by step instructions. Last year's data transfers over so you do not have to reenter everything. Priced reasonably. The only complaint is they do not yet have all the major stock brokerages signed up to transfer personal data over so you don't have to manually add it.

First time using TAXACT, at first it seems that it was going the right way, then towards the end it reads that there is a couple of errors. I checked everything and I didn’t see anything. Tried to call and they want to charge $50 and I couldn’t get through. I haven’t been able to send the Efile yet but they are charging me for the the filing. Not a good experience. Still trying to fix the issue.

I have used TaxAct for several years without a problem; do just the basic return. Nothing to claim; nothing special about it. But this year, when I tried to finalize it, they said I needed to upgrade. I did it FOUR TIMES and they kept trying to charge me. Nothing was different from this year than previous years. I was so angry and frustrated that I gave up and upgraded. My return is small this year (due to stimulus checks) but they took not only the upgrade cost but another hidden fee that popped up at the very end. Ended up losing HALF MY RETURN. I will never use them again. BUYER BEWARE.

They aren't transparent about all the things you're going to need in order to file your tax return electronically with them... You don't find that information out until you've done all the work and paid the fee and then if you don't have your AGI or a password or a bunch of other things then you can't do it!

I have used TaxAct.com to prepare and file my returns for the last 4 years. It's an easy to use application that has gotten even easier each year. I have a complicated return that is made so much easier using this site. The only reason I gave it 4 stars is because the fees have gone up quite a bit since last year. My return cost so much more than I expected with one fee after another.

Updated on 2/2/2021: Need to revise my previous review referring with problems downloading State Program with desktop software. Problem not resolved yet but they do answer their telephone and I am hopeful issue will be resolved. Previous problem with telephone was on my end.

Like others who have reviewed this company I agree with the outrageous fees. I have only used the free version of Tax Act with no issues in the past. This year because Turbo Tax won't work on Windows 7 I decided to give them a try. They deceive you with a $29.95 price and then if you want the state charge you another $40. I don't know why many of the professional sites say they are cheaper than Turbo Tax. Turbo Tax always offers discounts making the software $39.00 including the state. They also do not charge the outrageous fee of $49 to to use the refund to pay their fee.

The state of TN doesn't have a state tax and even though the program said I didn't need to file a state return, it automatically charged for the state return along with the federal return. It also did this on my sons return but was able to stop before the payment and used another tax program.

Ended up owing more money all because my w2s were missing which during finale review showed every w2 correctly then bam irs hits me with a overpayment bill with interest. So from here on out I suggest to just file at irs.com and your state revenue department.

They now require a mobile phone, but I don't have a mobile number. The process to authenticate the account doesn't work -- it gives nonsensical options for the authenticating questions. I've tried to get help for 19 days. The only two responses I've received have been useless. I have two accounts, and the authentication process is completely inappropriate for one of the accounts. They claim to have changed the process because of IRS requirements, but the execution has been poor and they do not seem to be interested in helping.

DO NOT USE BUSINESS TAXACT. TaxAct admits if cell phone number changes after registration, ACCESS TO ALL DATA IS LOST and no plans to fix! A new acct has to be created. All prior year data that rolls forward must be entered from scratch.

I ordered their 2020 software. I am a long term customer. I tried to download the preview edition and my login was refused. They insist on a mobile phone number and I do not have a mobile phone and do not need a mobile phone. Attempts to reach customer service give me a canned reply that also fails due to insisting on a mobile phone number. This company discriminates against those customers not having a mobile phone as do many other websites.

This is a junk tax site. They changed how they verify user. It used to be email, now it is mobile. I had to change my number and this site does not have my updated number. I had to get a new number. So when they are verifying you, they send code to a mobile and I do not have access to the old number. I tried calling their support line, it redirects to website and when I open support ticket, there is no response even I explained them over and over what happened.

This used to be the best service around after TaxSlayer went goofy. Well nix that!! TaxAct is now ungodly expensive and their cruddy software refused to file my return...then it filed TWICE!! It was totally their fault. You can end up filing multiple times...no warning and no way to protect yourself from this laggy glitchy ** filing problem. I CALLED TAXACT AND THEY AREN'T EVEN THERE!! YUP... nobody's home. They had a storm. Nobody's answering the damn phone. So I emailed. They send me a clueless message about some stimulus check. Bottom line...Now I have to paper file my taxes!! They suck. They should be helping with all of this!! Not cool. Never again, TaxAct...ever.

Don't know what the hell TaxAct was thinking this year. They raised prices by a huge amount this year - would have been $140 to file vs. maybe 80-90 last year and 60-70 the year before. Almost doubling the price in two years is crazy for something that hasn't really gotten much better. TaxAct used to be a good mid-range online tax service that wasn't the best but was a good value. No more -- I switched to H&R Block. It was less than half the price through Amazon and frankly its easier to use with slightly less obtuse explanations. It also went a little bit faster because of the better import tools. Wish I had switched last year but had years of history with TaxAct already.

I've used Tax Act for years, ignoring the problems in navigating the site, because it was reasonable. But this year they changed the pricing, and most importantly they didn't tell me the price until I was ready to file. The price more than doubled from last year (from $60ish to $140) for the same type of return. When I complained, they refunded $25 to me (after initially offering $15). This will be my last year with them. Honestly, it would also be less confusing if I do them by hand, like I used to do!

I have downloaded the TaxAct program for many years without an issue. The download version is now too expensive, so I decided to use the online version to file. After completing the form, I discovered that there was an error in the calculation of total deductions. About a dozen attempts to reach customer service were automatically ended following an automated message that stated that due to the high call volume they couldn't take the call.

Taxact used to be an easy reliable program to use, This year it was about impossible. I'm self-employed and had a very hard time finding where I needed to input my info, Such as I got all the way to the end of the federal and I was never offered to input my work mileage. I spent over 2 hrs trying to track that and other sections. Very confusing program now. I finally quit and went to Turbotax, completed and filed my federal and state taxes in 30 minutes. Tried Taxact one more time for my Girlfriend's taxes where the only input needed was her income, mortgage interest, HSA and property taxes. Same results, It was all over the place, 45 Mins. Quit and used Turbo. Complete in 20 minutes.

Advertises that they file independent contractors' taxes for no fee. But after they take your private info you suddenly discover partway into the process that there is no Schedule C form to itemize business expenses. So in fact they do not provide filing services for independent contractors. I believe they call the old "bait and switch," a fully illegal practice.

This software is a scam. You spend an hour or more preparing your return and when you go to e-file they start stacking fees until they are more expensive than paying for any other service! Beware. They are literally the worst!

I've used TaxACT for several years. It's been easy, and the fees were very reasonable. I could usually file state and federal, with self-employment income, for $100 or less, including Audit Defense. Come 2020, I complete entering all my 2019 info only to discover that if you have any 1099's at all -- even if it's 2% of your income, and even if you have zero investment income, rental properties, etc, or anything complicated, the greedy execs at TaxACT have decided you need to use their most expensive tier of service. Filing this year with TaxACT would have cost me north of $200. As a result, I'll be re-doing my taxes elsewhere with a more honest company. Their fee hike on freelancers is gross and cynical, and it's lost them this previously very happy customer -- and I hope many more to follow. SUMMARY: If you have even $5 of self-/side-employment income to report, AVOID TaxACT and look somewhere else!

I used the most expensive version. The software let me skip an important form. I ran into a problem: the form I needed was partially hidden and uneditable. Reaching a human being on the phone (or via chat) was impossible and the automatic responding system could only provide standard information. I tried via email, stating that I already tried solving the problem by using different browsers, and the suggestion was to try with different browsers...

I have been using Tax Act online for more than 5 years because it's easy to use as it gathers prior year's forms and information. The first few years it actually was free, but started charging fees, that I thought were reasonable until this year, when fees almost tripled as they want $109 (+sales tax) for a simple home business return. I won't be using the next year.

I have been trying and trying to log in to their site to get last year's taxes. But when I try the security question, it was one I didn't answer last year. I chatted with one of the reps who told me to wait 15 minutes and a different question should come up. I have tried no less than 5 times on two different days, and it is the same question. Now I can't even get someone connected on the chat and no one answers the customer service phone number. I get that this is a busy time, but because they do not seem to know how to build a proper website, I feel they are willfully keeping me from getting my own tax forms. I will never use them again.

I used this site to do a friend's taxes for 2019. I told him it advertised that it's free. They wound up charging me $59.35 twice on my card. I've been using CreditKarma for my taxes. It's a much better site. Couldn't set up an account for my friend on CreditKarma because I didn't have enough personal info to do it (he doesn't have a computer). I will never use this site again. Would not recommend it to anyone.

I have used TaxACT for many years and it has slowly got more and more expensive. They don't let you know how much it is going to cost until you finish loading all your information. I have a very simple tax return as I am retired. $120 is what I had to pay to use their software. Begrudgingly I paid it because I had already done the work. I made a note on my tax return so that I would not forget to not use this rip-off software again.

2019 was the 2nd year I used Tax Act for my return. 2018 seemed to be fine. The software was fairly intuitive and I'm assuming accurate. 2019 was a different story. I submitted my return prepared by Tax Act but soon discovered that some qualifying questions were so misleading that an elderly parent living with me was assumed to be a dependent. When that parent filed, his return was rejected by the IRS because I had mistakenly claimed him as a dependent.

We finished our fed and local tax returns and wanted to e-file. When we were finishing and the app wanted us to "review" the returns for errors, the app told us that we had to include a form 1095-A from our health care providers. We never got a 1095-A from the providers. We called our providers and were told that, since we are retired, our records were to be recorded on 1095-B. However, they also said that only ** keeps those records. When we called Medicare we were told that Medicare NO LONGER uses those forms for filing returns, and if we wanted them nonetheless, we'd have to wait a month or more to get them.

I have used TaxAct for years, and it always went well. This year they added hidden fees and constant "upgrades" and ads for other "offers". I ended up paying nearly $200 to file. It made me upgrade to add state return, then charged again to print that state return. Their chat feature on the site "timed out" after just a minute and tried to send me to their "support page to get answers from the community of users". After I finished my return, I went to print my federal return because it wanted to charge an addition $60 "service fee" to use my credit card. When I logged in on another computer, my return was GONE!!

The 2020 version of the software is extremely glitchy. It filed multiple, incorrect returns, which will require me to file amended returns. Support never replied to my email. Worked OK in 2019, but not this year. Look elsewhere.

I wouldn’t use this software again. I found there to be deception in its pricing. Once you have entered your information, you find that the charge is much greater than you have been led to believe. It is a waste of precious time to enter information and then after to get another software to complete your tax forms.

After months of being told my issue I was encountering on the 990 not being pulled into the form quickly, I have given up. Countless hours have been wasted with customer service who continue to say it will be resolved in 24-48 hours, but it was a way for them to get me off the phone. Not once did they follow-up, nor was it ever fixed. Mind you, this was a critical calculation in the tax return that was not pulling correctly, therefore it is concerning that people actually trust them to file their tax returns when simple calculations are not being properly completed. Cheap product that you end up paying within your own time. Not worth it.

Their support was great but my taxes got too complicated for me to do them myself. I needed PA and CA state plus federal. I had several K-1 forms from Charitable Gift Annuities with multiyear deductions carried forward for 5 years even though I could deduct 50% off of my income (now 60%). And their price got too high, the difference between having them done and doing them myself became smaller and smaller. Took me days and days to complete, having them done took 2 hours and $90.

I love Tax Act because they are a reputable company recommended by the IRS. Very user friendly. Very accurate tax filing. That get you the most refund in a timely manner. And it was free for federal and state. I highly recommend this tax service to everyone.

I've always used TurboTax, was very pleased with my decision to change. They had an issue with downloading the PDF from TurboTax but that is resolved. It was very easy to navigate through the screens. A very nice experience. My refund came very quickly and can't beat the price-free.

Easy to use, asks all the right questions and provides answers you might need in each category. Brings up items that the average citizen does not think of without help. This is the 5th year that I have used TaxACT for myself and family without any problems.

Surprisingly thorough and user friendly. Enables me to organize my tax information effectively and in accordance with latest tax law developments. Certainly superior to old DIY methods, and very reasonably priced.

I love this company. I have been using Taxact for 15 years now. You go step by step and even review before you submit the final. They offer so many different packages to fit every need you could have. I have had to call and use a tax professional several times because I was lost. It was simple and not at all a pain like I thought it would be! They make it so simple and easy and their customer service is outstanding!

Tax Act is quick and easy to use. It prompts you through the entire process and transfers your info from the federal return to the state return as you fill out the federal. It is free to file both returns if you are taking the standard deductions. I've been using Tax Act for years and have no plans to change.

I have used TaxAct for many years with no problems. Going back to 2010, at least. However, in 2020, as I was ready to file, I discover very late in the now-tedious process that

I have used taxact.com to file my federal and state taxes in previous years, because it was free and because it was helpful. This year I tried to file only to find out my adjusted gross income was over the 59k limit for free filing on the site, but I examined my w2 forms and added up my income by hand and found that my AGI was 56k not 62k as Taxact was claiming on my return. I went to another site and sure enough my AGI was recorded as 56k on that new site (olt.com). The difference was owing 21 dollars to the IRS as taxact claimed and getting a 1300 dollar refund as olt.com correctly calculated.

My wife and I have used TaxAct for well over 10 years and have always been pleased with the service. Not this year! While processing our return late on a Sunday afternoon we got to a point where it asked if we wanted to have the processing fee taken out of our return. We selected "yes" thinking we wouldn't have to enter our credit card info and it would make the process easier. What we didn't see, buried in the fine print, was the disclosure that they charge $49.95 for the luxury of taking the fee out of your return. I did an on-line chat session with them the following morning as soon as they opened requesting that my filing be reversed so that I could re-process our return without the $49.95 service and was told that since I had e-filed, it could not be reversed. My fault because I didn't catch this initially but they should be upfront about this fee, not bury it in the fine print. I hope they enjoy the $50 because I won't use them again.

OK, this is a follow up for the February 25th review. I sent them an email with my intent to get a refund. In the email was a note that a letter went out through the postal service. Here is what happened....NOTHING. No acknowledgement. No email, no nothing for 12 days. That is not good business. So l signed in, went on a chat and asked for my refund. After the rep asked me what went wrong l copied and pasted their 30 day money back guarantee no questions asked policy and asked why he asked me a question. That ended and closed the case. I will be credited. Why did l have to follow up? Why did l have to ask for my money back? And why was l questioned? To make it difficult that's why!

Entered way too much info for a simple tax return on $2500 in total income in the state of Texas -- where there is NO state income tax. TaxACT knew at the beginning that I was entering info for Texas. Once everything is complete -- 45 minutes later -- TaxACT says, "Oh, gee, you live in Texas. You cannot file for free -- so send us $19.95 and we'll go ahead and transmit all of the info that you have." They now have my address, SSN, and birthdate in their system so they can mis-use it or so someone can hack into their system and get my info. What a ripoff!!!!

Every year I click free file & every year at the end I get charged. This year was the worst! Instead of the usual $49.99 filing fee for state returns I got bumped into the self employed tax return edition & ended up paying $49 for a NJ State return & $74 for my federal return. Tax Act needed to stop advertising that it’s free, because it’s not free at all.

I have used TaxAct since 2009, dismayed with continued price increases, and this year after e-filing both Federal and State returns, found the link to check the state refund status sent me to IRS.gov, not IDR.gov (Iowa Department of Revenue).

In previous years this site was great. I used it for several years. Although each year I saw a decline, this year was very bad, yet prices increased. I would get booted out of the site and every time I logged back in, it would act like it was working, but then would revert back to a sign in page. I'd have to do this over and over again before I could get back in. Very irritating typing sign in and password over and over again. In the filing itself, there were several places where it did not indicate the line number of the W2 or other document that it was requesting information from so it was confusing.

Be aware that when you agree to using Republic Bank (as an add-on service) just before submitting your taxes electronically, you are paying only to not pay the Tax-ACT filing fee at that time. You are merely paying republic bank to have taxact take their fee from your refund. This was very poorly explained. I ended up paying TWICE as much to file by using republic bank "refund transfer fee" with absolutely No advantage. I feel deceived. ALSO if I cancel the Republic bank fee now, all of the work to file my taxes is undone. This was very poorly represented. The cost was $55.92 tax preparation fee and $49.95 "refund transfer fee". An absolute waste of $49.95. Don't be deceived.

I have been using Taxact for years. I just filed my return today. It's fast and convenient... However, the fees these past few years have gone up tremendously. It used to be $20 years ago to file. Then last year the filing fee was $60. This year I was charged $116.34!!!! I file the same thing every year a SIMPLE return, Head of household, with 1 dependent. It's been the same file for 8 years (my son is 8). I'm also very disappointed because it's shown online it's FREE for simple return! I'm not happy at all. Very disappointed to see clearly it says I can file federal and state for free then get charged $116.00....I honestly after 8 years am very upset with taxact and it may be my last year.

I am very disappointed with Taxact software this year. I have used it for years for me and my family's filing. This year my sil was unemployed and employed for a short time in another state. After spending a considerable amount of time doing his taxes under free file they let us know as we were ready to file that he MUST upgrade to Deluxe Edition because he had unemployment to report on his return. They want to charge a total 0f $109.85. They could have let us know up front that it would cost to file and not claimed it could be done free file. Very deceptive on their part.

I give TaxAct 3 stars due their price. They get 5 for product but in the past 3 years they have outpriced their product. I have been a customer since 2013 - and am now leaving them due to the price for a basic (they call it deluxe now) tax prep. So disappointed to leave them.

Not only do the fees keep going North, this year there were boatloads of "disconnects" and redirecting back to the log in. Tried to do my husband's 8332 form; kept disconnecting with the dreaded "Let's try that again." No matter what browser nor clearing the cache, nor in incognito mode. For a non-custodial dad who needs to claim a dependent as fast as possible before the biomom/ex "forgets" that it is not her year to claim Junior, this is not a good situation. Speed in filing matters! Going to look elsewhere stat!

Very disappointed in this company. Up until 2017 they were great. Decent quality software for preparing personal taxes with all the bells and whistles. I viewed them as an underdog. Never had any problems. I recommended them to everyone for doing their taxes on the cheap, even for complicated situations. Not any more.

MASSIVE BAIT AND SWITCH crooks. Used them last year, taxes were simple and didn't make much money. At the very end, after all the work is done, the free price jumped to almost $90, no explanation, just said my very simple return didn't qualify for free. Don't waste your time or money.

First waited 2hours and 30 minutes to get a call back from sales person and what a horrible experience!! She mentioned that she was super tired since she has been working since 8 in the morning and not in a mood to talk to a customer. Instead of working with me on trying to find best program and price she kept repeating how tired she is and how late I am to order the program. Meanwhile it’s December when I am trying to order program.

WARNING! TaxAct let me file an extension thinking it had gone through their system. It gave me a screen shot upon completion, stating: "Filing Extension - Complete." "You have completed the filing extension process." But it did NOT file the extension--in fact, it somehow tied it to a second return that I wasn't aware of or even filed. I end up getting hit with a $1,000+ penalty for failure to file a return.

I was a TaxAct customer for years, even as they continued to raise the price every year. I'm a professional preparer and left TaxAct, because the price for the preparer completing 100 returns is the same, for a firm preparing 1,000 returns or more. When I attempted to negotiate a price for the small time preparer, the sales person was sarcastic and support has always been terrible. A question to the support team may not be answered, for two days or more. I do not recommend TaxAct.

I used TaxACT this year to prepare my individual tax return. For the first time ever in my adult life, I owed. I made a debit payment using TaxACT's payment system and assumed the IRS had my payment. In early June, I received a notification from the IRS that my payment had not been received by them. After hours of research, I discovered the payment had never been taken from my account. I have spent 7 weeks trying to reach TaxACT to resolve this issue and in the meantime, my penalties and interest are climbing. Every time I call, the CSR says they can't handle this situation and I must use email. I have sent 4 emails and every time get an auto response that they are "very busy" and I'll receive a followup email from a CSR within 48 hours.

I have used TaxAct for several years but this year for 2018 taxes was very hard to use, I purchase the Deluxe Edition because I have to file a state non resident return. This year I had some Capital Gains to file but the program I purchased did not include a Schedule D, had to purchase that additionally. The whole program was very hard to work with and now I hear from the IRS that Sch D had errors -- it has cost me an additional $162.00 in TAXES. I will be using another program next year!

I got hit with a 77 fee which was taken out of my bank account without my knowledge like 35 days after I filed. Had no clue as a single filer with 1 disabled dependant the system moved me into a higher package. So you can't take deductions or even claim a dependent and expect anything to be free. I will never use this program again.

For two years after doing my federal taxes it automatically generates the state on both years the state has sent my money back. This year I owed the feds nothing but they said I owed the state 184.00. Of course I paid them the fees to file my WV state. Why wouldn’t I. So the state sends my money back. I ask them for my filing fees back. You know they say they're 100% correct. The answer was well I filed it so that’s what's in their agreement. I think this free. Filing of Federal is a scam so you will pay them for State but at least you would think they would have the state correct but if you owe the Federal nothing it generates a fee that you owe the state so you pay them fees.

I never received confirmation about taxes being received or accepted by IRS. I keep checking and I am told they have no record. Galaxy never filed my taxes. They took the money from my account though. Now I have to contact the IRS tomorrow and find out what I have to do to submit my completed taxes. My bank will be notified and I will file a formal fraud charge with my bank and a fraud complaint with the IRS. My husband has been out of work with a double knee replacement. I needed that refund to pay bills as we have exhausted our savings. This is causing hardship to my family. My husband was forced to go back to work two full months ahead of schedule because the refund didn't come. He is jeopardizing his recovery as he isn't able to continue physical therapy. They are only open until five pm. I may talk to an attorney.

This company never responded to my issues with filing this year (for tax year 2018) and then they would not close my account. Their website was non-functional 3 days between 4/10-4/15 so unable to file with them, switched to H&R Block and was thrilled at how much easier and better prepared their there website was to handle the traffic of tax season, will use them from now on, you should do the same!

TaxAct failed to file my return even though I went through all the steps and got to the screen that said, "Let's prepare for 2019 tax returns." Kept wondering where my response from the IRS was so went back to my TaxAct account and lo and behold the return is waiting to be filed. It's 0419 now and I refiled them. I wonder what will happen now? Will they get filed this time or no? I've been using TaxAct for over 10 years. I am so disappointed. What a horrible breach of trust.

Was my first time using TaxAct. I thought it was so easy to use that I had to research to ensure it was legit. The software explained my taxes and compared it to previous years to show any discrepancies. Only minor problem was that the help section didn't offer solid information about 1099-B forms. However Google answered my question. Best part of this program was that the tax prep fee was only $5 since I was a first time user!

I purchased a business bundle package with TaxAct. I have been a customer of theirs since 2013 and until this year (2018) have only needed to file a personal federal and state return. For that, it works fine. I have a basic understanding of tax so most of the questions I need answers to I am able to find on my own. HOWEVER, after starting a business in 2018, I decided to take advantage of TaxAct's Business Bundle 1120S package and paid $200. I figured it was worth it because I would get extra support and assistance with filing a more complex return. WRONG.

I have used TaxACT for 4 years now and this will be my last. I did not mind the steady increase in price because of the ease of using. I will never use again. It has turned into a convoluted mess of deceptive sales pitches and window after window. Give us information so we can help you. I.e sign up for our services before you can file. And the filing process wow what a joke. First you pay for software and filing fees, then sceen(s!) later you file fed then they nightmare you with state checks and double checks before you can file. As an aside if you leave the software and come back it does not remember where you were. Rather it goes to a generic menu. You get to guess. NEVER AGAIN WHAT A NIGHTMARE.

I have used TaxAct for about 8 years and have always been very pleased until this year. I filed an Extension on April 12 after banking hours, paying the amount due by bank debit. Yesterday I looked for a pending debit and it never showed up, not today either. When I paid the amount, I was then taken to the screen to pay the "not-free" filing fee. I entered my credit card and got a response that the card had been successfully validated, but I could not go to the next screen. An error message popped up from TaxAct saying, "An error had occurred. Please try again." I did 3 times and kept getting the same message, so I closed the browser.

Have used TaxACT for last 5 years but, never again. Tried for 2 hours to click back to business income deductions which was not recognizable, if it was there as I was entering info. When I wanted to go back to make changes, links kept me in a continual loop of signing back in. Site kicked me back to sign in/email code verifications/captcha pictures, repeatedly. I was in this loop for over 30 tries within only 2 hours. Gave up, running out of time. Then, spent an additional 3 hours trying to get to 4868 Extension forms with the site kicking me out to re-sign in & more captchas over & over & over, at least another 20 plus attempts, until I went thru browser to get to site via search, rather than the years of emails that I had kept in folders. Another 5 sign ins until I finally got to a 4868 form & finally filed around 9:30 pm.

They tell you that you can file your federal and state taxes for free, Guaranteed. BS. I was charge $90.00 to file. I will never use them again. I will go through the trouble of paper tax forms before I ever use them again. I would rather get punched in the face before using them again. They are greedy **. I would give 0 stars if that was available. They lie directly to you. Screw them. I hope they see this review. I'm never going to recommend them to anyone.

I have used TaxACT for years to complete my tax return and my son's tax returns. Every year, they get worse. Higher fees, no customer service - Their phone numbers are light the "bridge to nowhere." I selected "Basic" return for $1 to file Federal return and $1 extra to file state return for my son's return. He has exactly TWO tax documents - a W2 and a student loan interest form - that's it! When I got to the end of the return, I was told that I HAD to upgrade to their Deluxe return (which comes with an exorbitant fee!) The return is done! There is no reason for this fee other than a crummy, greedy bait and switch tactic.

Just like other reviews below, you get to the end and they say "Oh we need this much to file your taxes because of this". I owed nearly $40 in fees just because of student loan interest!! REALLY? I have always sung praises of this company but not anymore. And really, if fees are now required for student loan interest, that's fine BUT TELL ME UP FRONT!! Reading the reviews below, I'm not the only one this happened to.

Keep getting this message, no phone support at all. I have used the e-filing steps in order, over and over and still get this message. My credit card has a charge pending so I know they have my payment. So after all of this and using TaxAct for 5 years, I am done. No help at all on the phones, call back later message due to high call volume. I never dreamed this would happen on 4/15. So now off to mail my returns and work on getting credit for what I paid for and did not receive. "Starting Over. We are sorry, the e-filing steps must be followed in order. If you cancel the e-filing steps, or leave them for any reason, you must check your return for accuracy again. You will need to go back through the filing steps."

I've been using TaxACT for quite a few years and they get more money-hungry every year. If they were up-front about it, I'd be more OK with it. What they do is tell you that it's going to be a particular price, then when you're done and trying to submit, they start tagging on extra costs. Oh, want to file your state taxes instead of re-entering them on a different site? $40. Oh, you can't actually e-file with the information you've been entering for the past 3 hours. $5 extra to upgrade to TaxACT Premiere+. Doesn't matter that I don't fall into the categories they say require TaxACT plus. Want to take your TaxACT payment out of your refund? No problem. (Oh yeah, in the small print - there's a $45 processing fee for this.) I've seen less shady wire transfer scams.

In previous years, I have used and recommended TaxACT for filing taxes. This year, however, I retract all recommendations. They have made it so that they MUST charge for every little thing. Do you have a middle name? $29.95. Do you have, or have had, a pulse? $29.95. Do you have health insurance? Either way, $29.95. And that's only getting started. God forbid you have any other "reason" for additional charges. These guys are losers. Nothing about their pricing is up front, unless you believe FREE. Which will cost you $29.95.

100% Accuracy Guarantee is bunk!! I used TaxACT to prepare my 2018 Federal and State tax returns. Their program led me to request an Advance Tax Credit. In the end I was supposed to receive Over $12,000. Three weeks later, I received a letter from IRS, that I would Not be able to claim Advance Tax Credit, and my total refund was $0!!! I tried to phone TaxACT at the numbers provided, a message told me their lines were busy and they could not accept my calls. I repeatedly called, approximately 15 times, and received the same message. I then started the Email run-around. The Guarantee is bunk, and the runaround is ridiculous. I am very disappointed and dissatisfied with this company, and will not use them again.

I decided to change this year and use a free tax site. TaxACT says they are free. They are NOT. When you are done, they will NOT allow you to file for free but force you to pay $49 for their service to file. Now I have to find another service after having all the work done in advance... I waited until today since I owed the federal gov't $500. I thought I was ready to file until they threw this wrench into the works. We should NOT be forced to follow the law and pay our taxes and be also charged an outrageous fee for a simple tax return! Under federal law, these agencies are REQUIRED to allow you to use their software for FREE if you earn less than $60k. I am well below that benchmark. SCAM!

I used the free filing on the TaxAct app on my Android phone. I thought I was all finished on Friday April 12th. Then I get a email on Saturday saying I need to finish my filing, even though I had put in bank info for efile. I had to go back in and finish it. Then when I went back to get copy of my tax form, they backed me out of e-filing to paper filing because I asked for copy. I then went back and refiled for direct deposit. I did get confirmation email, but now I am dangerously close to deadline and not sure if IRS is going to pick up my e-filing in time. The app was very glitchy and it took a long time, because I keep getting bounced out and had to start again, both on Friday and Saturday.

I decided to give TaxAct another try this year while doing my daughter's tax return. I was so underwhelmed by the glitches. I put all the tax info in and this is your basic teens tax return and it wouldn't let me pay at the basic rate. It automatically bumped me to deluxe. I couldn't find a button to reverse it and then they were going to add on a $55 fee for e-filing. Instead of paying $40 it was going to $144 for a basic tax form. Next year I'm doing it by paper and mail-in. Oh and when I went to go to file, all my info was not saved. It was a pain, but I switched to TaxSlayer. Not 100% thrilled with them, but they had a much better price and easier system. Plus they do respond to questions right away.

I thought I would save a couple bucks by using TaxACT instead of TurboTax or H&R Block. When I try e-file their software gets stuck in a loop and never gets to the screen where I actually e-file. I contacted customer support (by email since they only have phone support from 8am to 8pm and it was 10pm) and they still haven't gotten back to me two days later. I finally got a response by tweeting at them. Their default response it to try a different browser. Since I had already tried on 4 different computers, their suggestion was to file for an extension. This is unacceptable when I had brought the issue up 5 days before the tax filing deadline. At this point, I could have done my taxes faster by hand.

They are asking for $5 to upgrade to Premium edition to be able to print. Should have told you before you sign up and purchase. What a scam! Have used TaxACT for a few years and this will be the last.

Filed from an email and didn't realize it had taken me to TaxACT plus which doesn't charge for a simple 1040 but on the plus it does! So I was charged almost fifty dollars for a simple 1040 and my state! I WILL NEVER USE TAXACT AGAIN!!!

TaxACT will not allow me to file a state extension and does not explain why not. The alerts take me back to the same form without explaining specifically which of the fields on the form it does not like. I called repeatedly and am told that "Due to high call volume, we are unable (unwilling) to answer the phone." Some business model - no customer service. I will have to print and US-mail the form to my state since TaxACT refuses to do what I am paying for.

I'm a four time user. The federal return want well, but I had no schedules so why not. The state return interface was counter intuitive, a complete mess. The state return filing appeared to try to refile the federal return, complete with asking me for previous year's federal AGI. That's ridiculous. I had to sign in at least five times while navigating the interface trying to resume the state return. The state return kept on making me go to the beginning with no clear path to continue where I left off. There's no index of schedules.

Like so many reporting here, I have been a TaxACT customer for years, but this will absolutely be the last. Federal return went normally this year, and was accepted by the IRS, but due to an adoption in 2018, my return had credits on it that do not transfer to the NY return. TaxACT not only failed to exclude these, it turns out there isn't any way at all to manually override fields within the NY return. NY return ended up rejected by the state, had to be manually done, and mailed in. Paid for premium support that clearly does not exist, either via phone or email. Was going to be 1 star, but adding one due to the fact that I finally got a human to answer through the billing option under phone support. They issued a refund for the cost of the state return, and offered a half off credit for next year, which I will not use.

Have used TaxAct for several years but will not be using them next year. Program is producing an incorrect result in terms of a credit due on a state tax return for taxes paid to another state. Unable to get through to customer service despite MANY attempts. No response to my email either. Have read many reviews and am glad I didn't pay for "premium support," as it appears there is NO support at all. I don't advocate litigation but it appears that TaxAct's promise of support is fraudulent, and that they should be sued in a class action or investigated by the state Attorney General, or both, for deceptive conduct.

I paid for the “deluxe” service to use both their federal and state return e-file options. Though satisfied at first, the whole process quickly became tedious and unintuitive. The calculated amounts were downright incorrect, and I have been unable to get any phone support ever since. Having called over a dozen times, I have only received the “we’re busy, try again later” and subsequent termination of the call... I ended up just doing the returns by hand, and it took me a lot less time than the hours I have wasted using TaxAct. I’m highly disappointed with the provided service (or rather lack thereof), and will definitely not use it again.

I paid for premium support and have been calling them repeatedly at different times of day for tax support and technical support. I've used them for 3 prior years. In the past hold times were long but they at least would finally answer the phone. This year users just get a message saying they're busy. Their software isnt that intuitive so tech support is a necessity. I will switch for next year. Disappointing!

I tried using TaxAct a couple of years ago and while I was entering my W2's and answering questions it seemed like a good program to use. This was right up to the point when you E-file your return. Then it comes up with telling you that the return was not accepted by the IRS and that you have to do this and that and give a PIN number off of the return from last year's return. I did not file through TAXACT the year before, so how am I going to come up with that PIN number? I went back to it again this year and the exact same thing happened again.

I have been a TaxACT user for over a decade and although I have always found it to not be user-friendly, the price made it tolerable. Over the last few years, the price has had significant increases. I have been able to negotiate discounted prices, so I have stuck with the product. Pain in the butt to negotiate, reminds me of dealing with cable companies. This year, for the first time ever, I tried to contact customer support for a tax related question. The included "phone support" was a bust. Over a dozen calls and never got through. Always received "We are to busy to accept your call..." - then a hang-up with no callback option. In the meantime, as frustration set in, I also tried to e-mail my question. I finally received a response 2 weeks later. The response was the same as the information provided on the site. Unclear to me, that is why I was contacting customer support in the first place. I will most likely move on next year...

Been a TaxACT user for over a decade. This is the first year I tried to use the online versions. Price of the download version got way more expensive this year. First thing is that you can no longer see the actual forms if you want. I found completely incorrect info on some "help" tips telling me to read the instructions for a form for lines on the form that were never updated to the 2018 forms. Phone support, supposedly included, is unavailable. Every time I tried to call it was just a recording saying they were too busy and then it hung up. Walkthrough instructions have incorrect directions. It took almost an hour to find out how to just withhold part of my refund for next year. I had to go through the entire "next year estimates" to do that. Used to be able to go to the form, add the amount, and then you were done.

Purchased TaxACT deluxe in January 2019 for $24.95. When I completed my taxes and went to print copies a message came up and said I needed to upgrade. I then tried to efile and the same message came up and prevented me from efiling. They made it sound like I had the basic and need to upgrade to efile. I already had the deluxe. I clicked the button to see how much more they were trying to charge me and it was $56.95.

After seeing the hiked up prices, I googled "TaxACT coupons" and got the product at HALF PRICE! So far so good. It is not user friendly and hard to navigate or find things. After everything was done, and I HAD PAID FOR E-FILE, it wouldn't let me because of a technicality in the box my 1099-Misc were recorded in. I can figure out a way of doing this following IRS code, but TaxACT couldn't. As "premium" phone help was promised but never available. A recording said that all operators were busy, there was no waiting.

TaxACT advertises phone support. I have called half a dozen times and been able to speak with someone once. The rest of the time I get one of the following: 8 times: We are too busy to accept your call (hangup). 2 times: If you want to have us call back, please leave your number. We estimate your call back time to be 10 minutes. (No callback made) 1 time: Called the business line for a personal tax question and got an answer. In my opinion, the advertisement claiming telephone support is misleading if not fraudulent.

Used TaxACT online for last 4 years or so. So so experience...Sometimes almost missed a couple of things but thought my fault for not reading instructions. But this year no mention of Mortgage Insurance deduction. Sure congress flip flopped on this...but it is deductible and not available in TaxAct online dialog as far as I can see. Another miss was its interview worded so I did not choose to review student loan interest deduction. But we have a loan for son's college. So it was skipped... I realized, went back and saw the interview obscured it and it skipped it for me. This is just too risky. Now I wonder if I missed something in previous years?? I think their program team is more interested in the GUI than the guts of the program.

I swear this is my last time with TaxACT after 15 years! Features like national averages report don't work, poor updates, absolutely zero support online or by phone. This company started fine and outgrew its ability to satisfy customers. Paid over $100 for a crappy program for 2018. NEVER AGAIN!

I started late this year my income tax preparation. I'm using TaxACT for many years and I always trusted TaxACT. Yesterday I entered form 1099 R that has distribution code 7D. I couldn't get the second code. It either displayed "none selected" and didn't show any listing with codes or it showed list with numbers up to 4 and just three letters: B, J, K and no D. It even doesn't accepts listed codes. I called many times to support phone number 3193733600 and always got the same recorded message that everybody is busy and call later or call is not accepted. I tried to call different options but the reps told me that they not familiar with forms. I sent an email to support with my problem.

Had I not already pre-paid for the (upgraded) service, I would choose another company. Do yourself a favor and pick ANYBODY BUT TAXACT! Been trying for 4 days to reach customer service to get one question answered before I can file electronically - logged over 100 calls to the only customer service number listed - The customer support phone #319-373-3600 always gives the same message..."Due to high call volume we cannot accept your call at this time" then disconnects. Are you kidding me?! Next year will check reviews for customer service before I go with one of these guys.

I have used TaxACT for 5 years and was always happy. This year I am so upset, horrible experience! Imported all of my info. Started 2018 taxes, logged out, came back and the site does not even look the same. All of my info is gone including prior years. Have tried for the last 5 hours to figure out what happened and logged in and out with no resolution and cannot get any assistance. Wondering if I need to be worried that my information was stolen! Wondering what has happened with this company as it seems others have always been happy in the past and problems this year only. The IRS has this company listed on their website, wonder if they are aware?

I have been using TaxACT for the past 10 years and their price is increasing every year and the only advantage to stick to them now is for convenience. Other than that it was OK. However, this year I got an over $8000 in interest income when I only had entered $377. This makes wonder whether I had paid more taxes over the years. Even after I delete all my 1099-INT, the interest income is still over $8000. I called their customer service and but I could not even wait online for a representative. This will be the last year to use them.

They got me for nearly $70.00 last year, So I decided to try their "Free" version this year. It's not... $19.95 for state a return, Oh and you have to upgrade to the "Deluxe version" for $47.95 if you have a health savings account with your employer! It won't let you go any further unless you agree to the upgrade! Deleted my return there and went with OLT.com... It really was free!!! Both returns have been accepted and I now wait for my refund.

I have used TaxAct for multiple years. When I filed my 2016 taxes (in 2017), I used their customer service helpline, which was quick and easy to call. When I filed my 2017 taxes (in 2018, last year) I could not get a customer service on the phone or chat. When I called to their customer service number, I was told the call time was "too long" and I could not be put on hold. The call then disconnected. I tried several time that day and various days, but was never even allowed to enter the queue to wait for a customer service representative. This year (2019, filing 2018 taxes) i experienced the same problem. My state tax amount was inaccurate based on my personal calculations and i wanted guidance. When I tried to contact TaxAct I again received the notification that there were "too many people" and the system hung up on me.

I filed 1/30. ID verified 3/7. Deposit sent from IRS 3/20. Republic shows nothing. Not received yet. So I called Treasury. No offset. It's 3/23. WHAT'S THE HOLDUP. I have filed with TaxACT for years and I've never had issue. But this year is totally different. How long does it take to show they received my funds?

TurboTax is easy and quick to use. If you are familiar with tax items or schedules, avoid the prompts to pay for an "upgraded service". I have used them for years and they are accurate. I have only once have had to use a paid version because of a one time tax problem and everything worked out great.

I have used TaxACT several years, it continues to raise rates. On March 5th I finished using their services and paid with personal debit card. IRS states money was deposited on the 12 to Republic Bank, pending charges for their services. DOUBLE CHARGE. I can't find my refund and TaxACT or Republic not answering texts. WARNING DON'T USE.

The software is buggy. There is no customer service. They will not answer calls or return emails. I attempted to ask for help at least 10 times, and received no response. I will never return to TaxACT.

Comprehensive, accurate, inexpensive... What more can you ask? Tough league, many good teams; why not go for the (proven!) Power provider?!?

Have used TaxAct for the last 8 years, and this will be my last. TaxAct online has reached a new low. It was difficult to use, was not user friendly, disorganized and could not go to the forms without extreme difficulties. Paid for premium but could not get any assistance at all. Could not find a number to call and was limited only to the online help which also was not very useful. Somebody should be fired for putting this piece of garbage software online. I shudder to think what their audit protection will be should that occur -- or if I will even be able to contact them.

Downloading New Jersey and Pennsylvania along with your federal at the end when you do your States module and you say no it pops up the other state anyway. Also when running the alerts that causes confusion by how things are worded and seems to keep steering you towards International dividends.

I am writing to say that I have been using this software for the last three years. Yesterday I got audited for 2016 which is the first year that I started using their software and have a huge tax liability to pay (due in 7 days!) due to some errors and miscalculations made. I live in one state but work in a nearby state, and basically TaxAct calculated my allowance for credit paid to the other jurisdiction as 100% but the state said the credit allowance is 30%. Therefore I do not get the 100% credit as I thought and now have to pay back taxes, penalty, interest etc. I am worried about the other years as taxact has calculated the same thing every year... I am now moving onto another software and trying to compare the two. I tried to call TaxAct about this audit issue as I have premium defense but there is no customer support during tax season! I will not use them again.

I file a simple 1040; no deductions. For me, everything was free. It was very easy; all I had to do was fill in the blanks from my 1099-R’s. Since I recognize they have to make money somewhere, they are rather annoying with pushing so many superfluous products and services, but I am fine with that. Two hours and everything was filed and my refund is on its way. I am very pleased.

I have used this company for many years and help friends and family do their taxes with the software. Prices have increased over the years, which I can understand, but it has turned into a bait and switch operation. With a relatively simple straightforward Standard Deduction return I started off with Basic+ for $12. I do not think the state price is even revealed at this point. After investing all the time with inputing the data and near the very end when you are about to file, TaxAct then reveals I must upgrade to the Deluxe+ because I had a NYS refund from the year before. Since I did my return with TaxAct the year before, the program not only knows I received a NYS refund, it knows the exact amount and automatically filled it in the forms for me.

I usually get my return "accepted" by the IRS within a few hours. This year, I have been waiting 8 days. I have tried to contact TaxAct. I am using the premium edition, so I expect free and prompt support. However, I get a "not accepting phone calls because of large volume" (no way to leave voice mail), and also no response to my emails.

I filed for free last year and this year they added on fees and different tricks you into upgrading and paying extra to get your refund. Go somewhere else. Also because of "high volume" they literally just WILL NOT take your customer service call.

I've been using TaxAct for my partnership return for several years. This time I must warn people what happened to me. I work on a Mac (Mojave), VMWare Fusion (11.0.2) with Windows 7 (a horrible combination, it barely works so I've switched everything I can over to the Mac side now). Still, I must use some Windows. I downloaded the latest TaxAct 2018 for business, and it's been a nightmare! It crashed Windows twice, and my third try it crashed so badly that VMWare could not start up Windows after several tries, I figured out a fix for that, but it had done something to McAfee (turning off the firewall) so now my VMWare/Windows is virtually not usable because McAfee is now all messed up -- even after I uninstalled TaxAct. Buyer Beware! I'm never using TaxAct again.

I have tried getting TaxACT support for five days via voice and email. The voice line message indicates they do not take calls because of high volume and email gets no response. The software is not easy to use but it seems this is the best there is for do it yourself tax software for small companies. If it were more user friendly, one would not have much need for support.

Easy to do, easy to understand, easy on the pocketbook, easy to respond, easy to file. It is a snap. Don't use others unless there is other issues with you. It was my choice after trying other programs and that is something I was not willing to do.

Software is quite difficult if you don't know how to do taxes in the first place. Luckily I do, and I have been using TaxACT for a few years, so I know how to get around the few glitches that I have come across. I use it because I also have an S corp and need to file those taxes and not all brands have those forms. BUT, this year (2018), TAXACT seems to have outdone themselves in making things hard. Not only that, but I paid extra for the PREMIUM software so that I could have the PRIORITY SUPPORT if I needed it.

I have used for 10 years and always easy and quick return. They have previous tax returns available if needed without having to freak out trying to find your copy.

I have to pick a free software based on age and income. This year my income is social security and retirement. I received two years of back pay in social security disability. Not sure how that will affect my AGI.

I thought my return was simple. Social Security income, Pension income, IRA withdrawal, Bank interest Married filing Jointly. Started at the beginning. Answered all the questions, filled in all my bank information for refund. When I got to the filing point (about 1 1/2 hrs later) pop up said to file I needed the deluxe version for $40 plus. Went back and found out that because I had more than $1500 interest a Schedule B needed to be filed, causing the up-charge. Got upset and deleted everything and found the IRS "FREE" file and it worked great with no charge. WHY CAN'T THEY OPEN FROM THE BEGINNING.

I've used TaxAct for 9 to 10 years and the last one to two years. TaxAct actually was making it harder to fill out my Fed and especially my State form (and I'm not talking about my 2018 yet). The questions and positioning of words/questions were getting harder to interpret. They use to allow you to pump out a sample tax form that you filled out on TaxAct to see if or not the answers/information that I was putting on the tax form was in the correct and in understandable locations. THAT HELPED ME GREATLY! But now, for the 2018, with how my State form has changed, it was even harder to interpret. PLUS, TaxAct was NOT ALLOWING me to pump out my Sample Tax Form, I couldn't see or figure out if I was filling my State Tax Form correctly.

For the 2018 Tax Year TaxAct says that you can have your tax preparation fees deducted from your refund. When I received my refund an additional fee of $44.95 was deducted from the refund amount from Republic Bank. This bank transfers the money to the taxpayer’s bank account. TaxAct made no mention of this fee. My return was a basic 1040 with the standard deduction and I was not charged a fee for all prior years. I think TaxAct is getting greedy and charging extra fees including splitting the fees collected from Republic Bank. To avoid this fee pay the tax preparation fee with a credit card which is what I should have done in the first place. Shame on TaxAct for not disclosing this outrageous fee. I would avoid this company in the future because they failed to disclose fees. If they did no one would want to have the tax prep fee deducted from their refund.

I have been using TaxACT for more than seven years. Its ease of use through easy to understand Q&A to complete forms and its processing speed with both federal and state make TaxACT my go-to online tax service.

I changed my email address in the TaxACT preferences page last year. It still shows the correct email. But I still get notices after filing to my old address. The program help is worthless. It just gives no items found when searching on anything related to email addresses. When I called up the contact phone number my call was declined 20 times due to high call volume. The program should have a help section on email before you get to the submit button. I'm not changing my new email but guess what I am changing.

I have used TaxACT for 4 years now. Never had a problem and everything went smoothly. This year they are missing a page so my return keeps getting rejected by the IRS. You can’t get through to the department that can fix it due to high call volume. I was told to print it and send it in. (It will only get rejected by mail now.) The problem will still be there. The last person I just spoke with told me to go to a CPA and have them done. Another words pay again to have my taxes done instead of them fixing the problem. They also say email any questions. I have sent three and no response to any of them. Never again will I use TaxACT.

I used TaxACT for years and generally had a decent experience. That changed this year. Not only was their website utterly confusing to navigate but they throw in a lot of additional fees at the end after you've already entered all of your information and are ready to file. You have to upgrade to the "deluxe" version just to add a deduction which is literally nothing more than a couple of line items on a 1040. Then, don't expect to get your refund without paying an addition $45 for a bank transfer fee which on the surface appears at least mildly sketchy not to mention all of the consent forms they attempt to get you to sign in order to send your information to third parties. The fact that they are not upfront with their fees or their lame attempts to sell your information suggests that they are no longer a company worthy of your time or your dime. Please save yourself the trouble and go with another tax preparation software. I certainly will be.

I've used TaxACT for many years without a problem. Sure, the price has doubled over the last few years from $40-something to the near $90 I paid this year and last year, but my main complaint is this year's 2018 e-filing. I was never able to understand why it kept getting rejected when my 2017 AGI information was verified as correct. Because I tried several times to get it through, I then started to get IND-163 rejection errors, which now say that I cannot e-file at all because of "repeated unsuccessful attempts", and I now have to print it out. I paid extra for e-filing and cannot do it for the first time ever! Last year, and all years prior, I was able to e-file without any problem. This year it seems it's been made more complicated just to submit a simple e-file return. It's time to get rid of TaxACT and switch to another option. I'm sure not using this ever again!

You are limited to a low quantity entry Items of Items in all of the forms. Absolutely no Support Help. Also you can not reload a backup copy and you can not save a copy to a specific name. You can easily lose all your work. Limited downloads; If you are going to work on two computers you're screwed. Save yourself a load of headaches and buy something else; I used TaxACT Software in the past, however, all the 2018 stuff is total crap. SAVE YOUR TIME AND MONEY. GET SOMETHING ELSE.

TaxACT sold my e-mail to third parties even though I did not sign the consent with my electronic signature. I also specifically unchecked the box that said they could send me affiliate information. I also did my son's taxes with his e-mail and did not give consent for him and he has been receiving tons of spam e-mails as well. That is how I know it was TaxACT because this was an e-mail account we created specifically for his taxes, he has not used it for anything else.

Aside from the constant crashing, constant errors, many blocked links, misleading links, and many other very frustrating categories. This website has to be one of the worst built in all of history. This website has no business even trying to charge people for the terrible services they offer. Imagine calling yourself an efiling option when you can't even run a website well. Save yourself the time and if you are reading this review move on to the next option. I sat here for 30 minutes before I lost enough patience and gained enough spite to come write this review. I have literally never written a review in my life, that should go to show how terrible of an experience this was. That's how motivated I am to never let anyone experience this monstrosity of a website.

I received a 6-digit IRS PIN because of having had my identity stolen 2 years ago. Last I had no problem with entering that code in the appropriate box. This year that same box accepts only FIVE digits of the required IRS PIN. I'm waiting for an email response as they were too busy to take my call.

Went through IRS website to TaxAct link that claimed it was free to e-file if I made under 55,000 and was a particular age. After almost 2 hours it said it would cost 150$ to file through TaxACT. Absolute b.s. If I wanted to pay 150 I would go to a local tax professional and not have to lift a finger. It is likely cheaper to have my taxes done locally but I believed TaxACT was free.

I spend two days trying to efile my taxes. Said it was free filing but after I uploaded and they took fees $19.95 for federal and $6.95 for state. Then I couldn't print my tax forms, and got a message I didn't qualify for efile. All I had to report was my social security and had no deductions. I called their cust svc department. Was told it was my browser. I use Chrome and Firefox and there is nothing wrong with them or with my computer. They have my money. I have nothing in return.

I have used TaxACT for years without a problem, however, their software is NOT updated with the new tax laws for 2018! I wasted over 16 hours now trying to e-file. Their software has NOT been updated to handle the QBID (Qualified Business Income Deduction), so if you qualify for this, you will NOT be able to e-file! Their software will NOT include this deduction in your taxes! Complete waste of my time. TaxACT claims it will update on Feb 26, then they said Feb 27, today they are saying Feb 28. They should have put a giant disclaimer on their login page so people know they MAY NOT BE ABLE TO E-FILE this year, (that TAXACT is not updated for 2018) before people waste 16 hrs trying to figure out why they can't file. I will NEVER, EVER use this company again.

I have used TaxACT for years with no problems but they continue to bait you with low prices or free filing them start adding fees for every small expense or form. Then try to make you upgrade and worst of all of you ask to have you deduct the fees from your refund they tack on an additional $45. Will never, ever use them again. Paid $200 in fees for a $280 refund and no state. Horrible rip-off.

Have been using TaxACT for years. This year after entering Rental Income the program hid this from me and required an upgrade to continue. The price has really increased over the years. Then payment was required before filing. While attempting to E-file an Error Message pops up saying their software is not complete for e-filing. Called Taxact help number, recording said due to high volume of calls they would not accept my call and hung up. After years of being a loyal customer I will be looking for an alternative next year.

On TaxACT's startup page you can choose between their free, basic, and deluxe tax filing services. If you select basic as I did (which is $9 with a $19 fee for state), you will discover at the end of the process that you cannot e-file without upgrading to the deluxe edition. This upgrade will cost you $69.90! If this had been clearly stated on their startup page, I would not have felt so completely ripped off!

I have been using TaxACT for many years now and today I needed to the unfortunate experience of dealing with a very unprofessional and rude woman named Michelle who was extremely abrupt, not willing to listen and kept interrupting me. I feel that I overpaid for the Product I used be she wasn't willing to hear me out or offer any assistance when I expressed my concerns. I the past the fees have been a lot lower and I do understanding that there have been some changes in the government that would affect the fees. However, they have their website set up to confuse you so that you choose a more expensive product. The explanations for each product are not completely clear and when I tried to get an answer from her she seemed annoyed. For this reason I do not recommend TaxACT because they have lousy customer service and support. I will not be using them next year.

FREE FREE FREE. Good luck with that!!! I live in Florida so I just have to file a federal return. Had to pay $9.95 to upgrade to Basic + to be able to import 2017 return. OK I could live with that. Now to print your Return you need to upgrade to TaxAct Deluxe and that will cost you $29.95. I have been using TaxAct to do my taxes for years. It used to be a good company. Now they are a SCAM. Bait and Switch. Buyer beware!!!

Like many other reviewers, I have used TaxACT for 8 years, no problems at all. When I downloaded the Basic version (same as I always used) I was charged $55 on credit card. Now I am unable to get through process. Being asked for $61 additional. Cannot get telephone help. Probably lost the money.

TaxAct is what I have used for years but this year they keep wanting more money. To file my state it just keeps going around in circles wanting me to purchase the blueprint. I have already paid 49.95 for free taxes!!! I'm really upset with TaxAct and still am unable to file my state taxes. I will NOT use this program ever again!!

I completed my state tax return for one state and TaxACT e-filed it to another state. I paid over $75 now I cannot get ahold of them to get it corrected. I have used them for years but this will probably be the last straw since they e-filed my return incorrectly, their site is not user friendly, they get more expensive every year, and there is no way to contact them.

I have used TaxACT for several years with no complaints. However, today when I used them to do my taxes and file, they pulled a switcheroo on the price. I was prepared to pay $0 for federal, and $9.95 for state. I am retired, and have a simple return. Ended up being charged $75! Was exhausted from completing return, and filling in "imported" fields. I hope TAXACT doesn't get away with this!

TaxACT says: Click on the link for State Instruction (or so). When I click, the Instruction (in my case it was California 540) appears. However, when I try to do a search it shows "No result". I copied and pasted the word "Personal" from this instruction, there was "No result" anyway. I had to look for this document online. Here is the question: Why you include the document, but disable the search option? Stupid. Both my W2 were automatically downloaded by TaxACT online, so there was no human errors during entering the numbers. Both of my W2 have the entry in box 14$ PFL. So, TaxACT gives an error every time when I run the check. There is no way to handle it or to fix it. There are so many other annoying things that are absent in H&R Block online return.

TaxACT is a ripoff. On page-1 it shows 3 levels of service including FREE which states “fast free filing for simple returns, includes retirement income. State included.” My return was simple with alimony and social security and no deductions. Once I filled in all my information and was ready to file, the software keep going in circles and did NOT let me past the point unless I agreed to upgrade. My FREE ended up costing $70. To add insult to injury, I was filing a state return (with an upcharge) and they did not even file that return.

Could not copy my 2017 filing from TaxACT database. Had to find my PDF from 2017 on my desktop and the information did not all transfer correctly or completely. It is awkward to move from topic to topic and screen to screen. When inputting a 1099-R it what to know what month it was paid and not the total for the whole year. Whoever made the software changes did a poor job. Very disappointed. Giving up after only a couple of hours. Moving on to free fillable forms or some other software.

I have used TaxACT for preparing my own taxes for the past 3 years. No problems in the past. This time, they do not have forms for my state but they charged my credit card anyway and told me to check back with them when the forms are available. If I would have known, I would have had a choice to use another tax preparation software package. I had to enter my payment, credit card, then was taken to a link to print my completed state tax form for Oklahoma, 511. After I paid, they showed a screen that said that the forms are not available and to check back instead of the printout page. It would have been better for them to NOT pre-charge me since they KNEW that the forms weren't available and ask me to return at a later date. I don't like that method of 'bait and switch'. It's not good business.

This year was much harder than in the past because for some reason when I hit the back button it would throw me out and make me sign in all over again. This happened a dozen or more times and it kept trying to make me file state which was expensive, I normally don't file state with them. I wound up having to pay a lot for the Premier package which had never happened before. I know of 3 other people who were not able to efile and were made to mail paper copy in.

I have used taxact.com for nearly a decade and I never encountered such ridiculous fees. I used to think H&R Block were crazy when it came to listing their fees after they do your return and usually their fees would be over $200.00. Seeing now the fee is 9.95 if you claim a dependent this year and 19.95 for state, I decided to go with H&R Block. I really thought H&R Block were lying about their online fees being just $0.00. Shame on you TaxACT for being greedy!! I hope you are reading all of your loyal (well ex-loyal) customer reviews for you picked the wrong time to switch up.

I've used TaxACT in previous years and found it to be acceptable but when filing this year for 2018 going through the process I have a simple questions and cannot get a response from anyone. When calling their Tech Support numerous time you get a constant "unable to take your call due to high call volume" recording and when initiating a trouble ticket/email they never respond. TaxACT will be short lived driving customers away like this... I'm sure my question could of been answered in less than 3 minutes if someone/anyone from TaxACT responded. If you don't want my $$$ TaxACT I'll go to another company that does. Goodbye TaxACT!!!