TaxAct Reviews

Problem 1: Update per instruction led to complete disappearance of program. I had to search my computer to find an executable file. (I had similar problems with an update last year). Problem 2: The program would not allow me to enter 6 months of Social Security benefits. It insisted on entering 12 month value, and when I entered the correction, the program informed me that I could not file electronically. Problem 3: No answer on the phone line for customer service. Problem 4: No email access provided for customer service - the embedded port does not open to allow communication. If I can ever reach the company, I am going to request a full refund. Next year, I am going to use a different program.

I have used TaxACT for 6 years previously and was very satisfied. Others use my computer to file their taxes through TaxACT (at my recommendation). Now I cannot log in for my own once I timed out. It will not recognize me but if I try to register again, they say I already exist. I have tried six times and it only recognizes the previous user even though I had already started my own taxes. I give up. I'm going to use H&R Block even though I have to start over. For 25 minutes I have tried to log back in after timing out and it doesn't recognize me.

Customer for many years. Have caught bugs in their software in the past, and believe that I have found another one for 2018. Can't file until this problem is resolved, and can't get any help via email (have waited 7 days), and the telephone won't accept my call at all. Prices have sky-rocketed, especially this year. Probably no hope in getting my $105 dollar refunded. I'll bet their phone lines are quite open to sell product, and to support their professional clientele. Goodbye, TaxACT, I'm going to find someone who will at least talk to me.

I have been using TaxACT for 10 years or more. This is the first time that I cannot get through to their tech support. I cannot file a paper return with the state of Arizona because the form 140 is not updated as of this date. When I print out my return, it says not updated and prints a big black line across the top of the form 140 that says do not file. I have tried to contact anyone who could help me to no avail. I finally got a hold of someone in sales, and they couldn't do anything for me, other than to tell me that the forms have not been released yet. But released by everyone else. What a joke! Last year with this company!

I like many others was annoyed by not being able to input some needed data in the “free” version so I had to upgrade in order to complete by simple return (just retirement income and 2 small interest inputs). Once I upgraded it was pretty fast for my state and federal. Both my returns were accepted almost immediately and I actually had my federal refund direct deposited in 5 days.

TaxACT free file for easy form is false. Because I had 1099 g unemployment on the 1040ez I had to pay 29.95 to file federal and 19.95 to file state. They did not do this last year. Took me 2 hours to input info, I refuse to pay it.

I used TaxACT and selected the free service. After nearly 45 minutes of entering info the questions started to repeat and it said that my type of refund will cost $49 to file. Fine. I might mention that my return isn’t complex, at all. Single. 2 jobs. Entered my interest on student loans and my insurance info, didn’t get any special help from them or anything. Anyway. By the time I get to the end they added another $45 to file and another $25 for god only knows what. I am very impatient so I just selected the option for it to come out of my refund, and filed. The next day I needed my AGI - can’t find it ANYWHERE.

I decided to use TaxACT because they offered both Federal and State filings for free. This is NOT the case. I got to the end and they want me to pay. Such a tremendously, colossal waste of my time!!!!

It is suppose to be free - yet when you get to the end they are asking 69.00 fo file both taxes. I don't see where I can look up my 2017 taxes for my AIG. This year the system has been crappy to input information. You cannot reach anyone on the phone from the opening hour thru close of the day. I will not use them again even though I have been with them about 8-10 years.

Have done business with this company for 8 yrs. They promote free simple returns federal for your 2018 return. Get to the end and you can't see or print anything unless you pay. Hope others see this. IT IS NOT FREE! DON'T TELL PEOPLE IT IS WHEN IT'S NOT. SHAME ON YOU. WON'T BE BACK!!!

I have been TaxAct user for the last 10+ years and had been very supportive so far - Always took the Premier, but hardly used that service since I am ok to answer my own questions. Like every year I subscribed for the Premier and in need to get some of the Tax Questions clarified. I have been trying to use the phone number, send multiple emails asking the questions, no REPLY for the last 1 week. Remember, I have paid for the service. I strongly recommend to relook on this for those who has been using this service. I also sign up for their extended Audit help service for 50-70 bucks. Again I have never used, so don't about it. Given the current situation, this will be my last year with TaxAct since unless they respond to my questions in the next day or two. TaxAct users - Please relook, there are some significant issue to them. I guess the company is HAVING SOME SEVERE issues which I am not aware of it.

Like many other reviews I have now read I am a long time TaxACT user. I have nothing other than the basics except my retirement. I noted when I logged in this year that the 0$ version included "Retirement income" and so I chose the 0$ version. On finishing the process of entering my Federal and State tax information as well as completing all the reviews and reading through their attempts to get me to purchase additional products and security I reached the filing page and low and behold I was unable to file without upgrading to the Deluxe version. Seems because I have a 401k contribution there is the possibility of receiving a credit which in prior years they would have asked if I wanted to take and would have told me that I would need to upgrade in order to have them complete the extra forms.

Have used TaxACT for several years and been happy. Filed for free last year. Used the free edition this year. Spent about 3 hours inputting all my info. The very last step before filing a note popped up saying I needed to upgrade to Deluxe because my wife had ObamaCare for 3 months and the 2 forms applying to that were not free. Went from free to $29.95 for federal and $39.95 for state. They knew well ahead of the end that I had that from info I supplied. I paid but will never use them again. Also, went to print out my return at the end and only the federal printed. Had to go back in to get the state return. I owed on my state taxes and in previous years it would print out a voucher to send to the state with my check. That did not happen either. They suck!

I have been using TaxAct for at least 6 years, and I am completely shocked at how horrible they are this year. I have never had issues in the past, but this year has been a completely different experience. First off, they've been emailing me for months about how if I file online before a certain date I'll get a discount, which is nice, but I was receiving far too many emails about this advertisement. Second, when I finally logged onto my account, it showed me four different options to file my Federal refund. (Side Note: I don't have to do a State refund because FL doesn't have a State tax, therefore I just need to do my Federal Refund.)

I used it for years...so great! Now, I swallowed hard and paid the $90.63 fee (with NC taxes included) for the Deluxe edition, and it DOES NOT WORK! I get nothing but "Script Errors" and "Invalid Character" errors each time I try to advanced to the next page of the program. And they will not answer the phone, or respond to my e-mails for help or to refund my money. I shall not dispute the charge on my credit card and move on to some other company's software. So sad to see a good product bomb...

Yeah, really, $70 only to have the IRS reject my excruciatingly simple return with zero explanation? I had to tweet at TaxAct to get them to respond to any of my inquiries after a week of waiting. I finally figured out why my return was rejected, and now I get to deal with the IRS as they scramble to recover from the partial shutdown. Maybe some of the difficulty would have happened anyway, but my experience with TaxAct wasn't exactly encouraging. I'll be attempting to get my money refunded and filing with H&R Block once I figure out what happened on the government side of things.

I have used TaxAct for over 20 years. Doing my personal return and then later adding my children's returns. I did the same routine as every other year - purchasing the software and my home state. Now when I try to order two more states, I get a message "Page Not Found". Called Customer Service - listened to the menu selections twice - made a selection and got a message that due to high call volume they could not accept my call and the line was disconnected on their end. Then sent an email and now based on what I have read in the complaints here, I don't expect to get an answer that way either. Absolutely frustrating!

Like most of the reviews on here, I too used to be very happy with this site. However, they have changed what requires an upgrade from "free." It used to be free for my Fed, and 12.95 for my state and is now $70 for both. After reading other reviews from people who have experienced the same, I decided NOT to file with TaxACT and when with HRBlock's site instead. Actually FREE! Couldn't be happier with making the switch. The site was easy to use and it was worth it to go through the process a second time (after wasting my time with TaxACT the first go round)!

I’ve been using TaxACT for 5 years. This year they changed their “free” form to NOT include anyone using the Earned Income Credit - this includes anyone who has insurance thru Covered California, the Affordable Care Act, Obamacare, etc. You will be charged Deluxe $69.90 ($29 Fed, $39 State) at the very last step after your hours of work or you cannot go forward. The customer service reps are almost non-existent, and when I finally got a call back from TaxACT's customer service 2 hours later they were extremely rude, and ended up hanging up on me when asking why I was charged for the Deluxe State upgrade ($39) if the EIC only affects the Federal tax return. Never again TaxACT. And ps - after researching this, EIC is still free at TurboTax which just hurts my feelings more at this point.

Do not use these guys, I used them in the past successfully but not this year, overpriced like others say but that's not the worst of it. Their program uses the wrong information imported from federal to state giving you a larger refund, sounds nice till you're rejected or audited. State is supposed to be imported from federal gross adjusted income, instead it imports from federal taxable income approx 5 lines lower on the 1040. This will be a big red flag and you'll be paying back your state with interest and possibly fines.

I am completely dissatisfied with TaxACT this year after using them for over the past ten years. The TaxACT program attached a state of TN return to the Federal Return and then charged my credit card two fees - $40.55 and $38.36 - I did not order a State return as there was no need to. Did not complete any State return but TaxACT sent something to the TN Department of Revenue. When I phoned about the charges, I was rudely spoken to by two employees - and neither could tell me what was sent to the state office. I can find no record of a state return to print either. Do not recommend TaxACT any longer to anyone and I will definitely not use TaxACT again. I question the integrity of this company and guess I will probably have to deal with the TN Dept of Revenue caused by the incompetency of TaxACT.

Been awaiting acceptance for 5 days now. Acceptance is usually the same day or the day after. I already paid the fees, so I'm extremely frustrated. Customer service is basically nonexistent. Nobody answers the customer service line or support emails. I can't believe this company! I'm going to have to file a claim with my credit card company to get a refund of my money, and I'm going to use another service. I'd advise staying away from them to avoid this issue.

I have used TaxACT for years like many others. This year has been a headache so far. I filed on the 29th then received a message that I was awaiting acceptance. Well almost 4 day later I am still awaiting acceptance. I have called and have no answers still. The IRS has no record of my taxes either. So frustrated!

Overpriced and the program sucks. Took 5 hours to file a simple return and then, would not accept input, had to enter the information time and again and then get charged $69.00 for the aggravation, never again will I use TaxACT and would not recommend to anyone.

Chelsea have you heard anything back from TaxACT. I'm having the same exact problem. Normally I receive my acceptance or rejection email the same day of filing. I haven't heard anything. IRS say they have no info on my return. I can't get ahold to anyone. I can't even check where's my refund. It doesn't show anything.

I have used TaxACT happily for many, many years. We have consulting income and have to business use of home, etc. I noticed that right off the bat, the amount of income from consulting was $400 low (it is just addition, folks!) and then was concerned when it did not ask about business expenses and supplies. I tried very hard to find the place to input these, but was not successful. There used to be a tab where you could use the actual IRS form instead of just the questionnaire. I am actually going to print out the IRS forms this year and do them by hand. I just do not trust that TaxACT is working properly. I may double-check using another program later, but I have lost faith in TaxACT. Oh, and I did notice the really high fees this year. No thanks!

Too bad. TaxAct has been a great experience for the last several years but, alas, they now have trapdoor qualifiers for normal stuff that should be and was free all these years...typically thrown out like a gaff hook after wasting an hour inputting data. $29.95? I'm billing them $100 for the aggravation and the despicable marketing. People don't like getting blindsided nor manipulated so TaxAct, hope your sell-out to disgrace is worth it. Give a WIDE BERTH, people and free-file for real at an honorable site.

I have been using TaxACT since 2004 and have been happy with the ease of filing, and the fast acknowledgment of accepted return. I have been waiting 5 days and counting. On top of this, I was forced to upgrade to deluxe in order to file electronically. Oh yes, with unwanted upgrade my fees nearly doubled. I will be researching other tax software for next year. Goodbye #TaxACT. It was nice working with you.

I've been using TaxACT for over 10 years now. I've dealt with their fees going up every year (it now costs me almost $100). Normally, I have no issues. I filed my returns January 25th. It's been a full week and the IRS and state have not received my returns. Normally, it takes 24-48 hours - every year it's been accepted in this timeframe, and this year it's taking longer. People who filed yesterday using other software programs have already received their acceptance from the IRS and state. I'm seeing other reviewers with the same problem, so I'm assuming this is an issue with TaxACT. I e-mailed them, and also called several times. "Due to high call volume your call cannot be accepted. Please try again later." This is horrible customer service. I reached out via Facebook and will continue to until I get someone to find out what the problem is. If I hadn't already paid the fees for TaxACT, I would just start the process all over and file with a different software.

I have used TaxACT since it became available. But the FREE part has now become a bunch of crock. The charge of $70 now because it is NOT basic and crap! This will be my last year using TaxACT! I am highly disappointed.

I have used TaxACT for many years. Was always happy with them. This year I filed and it has been 5 days and my return has not been accepted or rejected by the IRS. TaxACT says it has been received by the IRS. However the IRS website does not reflect this. I have emailed TaxACT and still not answer. My sister used TurboTax and her return was received and accepted the same day. That was always my experience with TaxACT until this year. Has anyone had this problem this year? It is only suppose to be 25 to 48 hours to know if your return is accepted or rejected.

Bye Bye TaxACT. I've used this software program for years and this year because there is a $42.00 health care tax credit they want to charge me $29.95 for Federal Filing and $29.95 for State. No way am I paying this - I'll file with Credit Karma for Free. The most aggravating part is being told it's free in the beginning and then after all the work is done they try to charge you. Never again will I try to file with TaxAct.

I started my 2018 taxes and when I got to the dependent section if I wanted to list my son I had to upgrade or select no I won't claim him. There is no dependent care or anything else just simply adding his info. I will not upgrade. I'll look for a better company.

Like others, I've used TaxACT for many, many years. They charged me $70 to do my federal and my state taxes this year. Outrageous! They failed to ask me numerous questions about my finances. My taxes are not complicated in the least. Even though I've checked the ages of my dependents, my federal return is getting rejected because one of them is supposedly 17 years of age or older. I sent TaxACT an email a day or two ago and haven't heard back from them. I tried calling them and was unsuccessful. All for $70! They don't even have a chat service available! I'm not impressed. I will be looking for a different online program next year!

Simple 1040 and NYS income tax, 1 w-2, 1 interest form to claim, wanted almost $80 after you complete forms and now they tell you that you can't do basic. Have used this company for years, NEVER AGAIN. Try Freetaxusa.com... It actually is free and $13 for state tax.

Have used for numerous past years. Simple taxes. Single, one W2, one student loan interest, one college expense form. Completed entire return, went to file, forced to upgrade: $29.95 for Federal, and 39.95 for State. I understand from reading elsewhere that if you cannot pay the fees up-front (say if you're a poor unemployed college student who can't find work), that there's an additional $40 fee for taking the fees from your eventual return. If I file anyways, I look forward to receiving court assessed rewards when the eventual class action files and wins.

I used TaxACT for the first time this year. It was so easy and painless. I only did a simple 1040. But it was free! Looking forward now to my refund. TaxAct is highly recommended in my book... Better than TurboTax, H&R Block and all of them IMO.

Had used TaxACT for many years. My taxes, like most others, is a basic form this year, due to the standard deduction being increased. Other years I itemized and taxes were lengthy. The cost for TaxACT tripled... And it is not factual in the price you are given at the start of your return. Again, it is a basic form, if you cannot itemize due to the standard deduction increase, and the cost is over double from last year. By the time you do the work and then see the ridiculous price for state filing, you are so far along, that you are forced to pay it. NOT NEXT YEAR. WILL USE A SITE THAT ADVERTISES FREE, AND ACTUALLY IS.

I was attempting to file my very short (I normally use a 1040EZ form) tax return for free. I gave them ALL of the info, except what my adjusted gross income was. I didn't have my 2017 tax info in front of me and couldn't give it to them. They asked for my DOB, driver's license, ss#, where I work, where I live, EVERYTHING! When you answer one question, they try to sell you something else. It goes on and on and on. It's like if you don't pay them something they hold your information hostage. I told them that I want all of my information deleted - due to not response of filing my "free" return. Don't know if that will happen or not. The first call I get from them someone is going to get chewed out.

I have been trying for days to get a live person to help me with a question so I can e file my 2019 tax return... Mind you TaxACT already received my credit card number to pay for the software package for the use of doing my return. I have called endlessly only to be put on hold to be told by an automated system I'd be called back by submitting my phone number in so many minutes, however it may have been at that time, which NEVER happened!!! Today, I had it, I called, was told the same thing, would be automatically called back in twenty minutes, waited almost an hour and no phone call back...

I've used TaxAct to file for free for at least a decade and referred my family to them. This year, I chose the free file, completed with no changes from past year and at the end... was forced to upgrade to their "Deluxe+" version that cost me $30 for Federal and would have been another $40 for State, which I never used TaxAct for. I hesistantly paid and filed this year because I just spent the time to complete the form. I will not be using TaxAct again and I'll tell everyone not to. HUGE mistake, TaxAct, you've lost many loyal users.

While filling out forms for my 2018 taxes on TAXACT, I realized the amounts which I entered for an IRA distribution were not being transferred accurately to the final 1040 and in addition they were not presenting the form needed to be filled out when you made non-deductible contributions in previous years. The amounts were seriously underreported, which would have resulted in underreporting of my taxes had I filled without realizing the error. Be very careful if you are using the TAXACT online tax program.

Last year I filed my taxes with TaxACT, it was 100% completely free. This year they forced me to upgrade to TaxACT basic for $9.95 because I was claiming dependents. (I claimed the same dependents last year too!) In fact nothing is any different from last year. After going through and entering all of my information and attempting to filing my taxes they forced me to upgrade to TaxACT Deluxe for $70 (state and federal!). At that price I could pay someone to do it for me. Had I not spent all of that time filling out my information I would not have used them this year and DEFINITELY will not be next year. SUPER disappointed.

They're nothing more than a scam, upgrade, upgrade, upgrade. They're literally forcing you to upgrade, never had to keep upgrading other years but they won't let you continue without upgrading and nothing has changed in the last 5 years. I will not be using them this year and if you're smart you would do the same, scam artist getting rich. Spend the next few trying to find a more honest company, any ideas please let me know and thanks.

For the last few years, I have had a great experience with TaxAct. Last year (2017) however, I filed as I normally do (Married filing separately) and during the "final" check, the software informed me that there was a credit that I had not included, but was eligible for. Until this point, I never applied for that credit, because I was not eligible for it. When TaxAct said that I had "forgotten" to file for this credit (I never got that alert before, when I didn't file for it), I took this to mean that the requirements for this credit may have changed, so I filed for the credit. The credit was given to me, and went through. Fast forward 6 months later, and I receive a letter from the state, that I have to pay the credit back, to the tune of $725 + interest, because my filing status was NOT eligible!!

Using TaxACT was my worst and costly mistake. I submitted the extension through TaxACT and received a confirmation stating "the extension filing process has been completed". But, it has never been completed and shortly after I timely filed my taxes by the extended due date, I received a notice from the IRS stating I owe penalty for failure-to-file, $1270! indicating no extension has ever been submitted. TaxACT refuses to take any responsibility and ignores my requests for explanation and admitting the wrongdoing. I don't understand, how this program can still exist given so many people have been deceived by it. It's just outrageous!

I'm seeing that many others have the same problem as I did. I submitted an extension and it never went through. I got penalized. TaxAct refused to pay the penalty and denied any wrongdoing. I've had nothing but problems with online tax prep software, and this was my worst experience yet.

I have never filed my taxes late and have never paid fees or penalties for filing late. Until now. I paid $85 to Taxact.com to file my taxes for 2016. I paid a large tax payment that year and was happy to have it completed and behind me. Except my taxes were never filed. I did pay my taxes but because TaxACT didn't fulfill their responsibility of filing my taxes, the service I paid them to do, I have been charged late fees and penalties. The total of my fees and penalties so far is $1900! And it's not over. Do not use this platform. They are dishonest and do not file your taxes even if you've paid for the service.

I have used them for the past 3 years. Aside from the user interface being a little tiresome, I never had a problem. However, for the tax filing year of 2017, I received a notice from the Feds stating that I had not filed. I did file and I filed on time and had an electronic notice that night from TaxACT stating that my Fed inc taxes were received and accepted. I sent the Feds the information I had and after a couple of months the Feds approved what I had originally submitted. But now I am getting the same notice from Texas Franchise tax, stating that I did not file with them. I don't know what is the problem with TaxACT BUT I WILL NEVER USE THEM AGAIN! I WILL TELL EVERYONE I KNOW NOT TO USE THEM.

I used TAXACT online software for filing my 2017 Tax. After filing, I received a penalty notice from Franchise Tax Board California for incorrect calculation of taxes. When I contacted Franchise Tax Board they explained to me that TaxAct software has incorrectly calculated my taxes and TaxAct determined that I do not owe penalty however as per the FORM 5805 instructions the penalty should have been assessed and Franchise Tax Board calculations are correct. All the data that I entered into TaxAct while filing the taxes were correct but TaxAct software has major bug in determination of estimated tax payment penalty. To be specific, as per FORM 5805, if the 2016 AGI is greater than $150K, the 110% of Taxes paid in 2016 should be entered in Part II Line #5 in the form.

Used TaxACT 2017 for federal return. It calculated I owed $2400. Yesterday I received a refund for almost $1600. Tried to contact TaxACT for help understanding what was wrong. After filling out their contact form for help the page is not available. - I will never use this program again. In the past I also used the state add-in. It never calculated the tax correctly.

Fees were 90.00 for basic joint married return with no deductions. My old bank account was just charged by TaxACT Republic Bank for 17 more dollars last week. This was not the account I paid TaxACT with. The account is used for one specific bill pay and TaxACT additional charges 5 months after transaction caused me an overdraft fee. Outrageous!!! Feds need to investigate TaxACT for fraud. Fees are not disclosed and transactions are unauthorized for hidden fees. Do not use TaxACT!!!

I've used TaxAct.com for years, paying them to E-File and send what I owed. Never again. This year, after struggling with a MUCH more difficult-to-navigate user interface, I paid that extra money so they could extract what I owed and send it to the Feds and (first time it's been available for CA) the state. I was super excited that it was able to knock out both this year. INSTEAD THEY TOOK MY MONEY AND PAID NEITHER. I will never use them again.

I used TaxACT in 2016 for my taxes, so used them again this year, because I thought it would be easier, as they could pull the information from my previous year's tax return. Not so much. I filed 3/4/18 and everything went through. Nearly 2 months go by, no return, so I finally look online and it says I didn’t actually file. I attempted to e-file once again, it told me I could not file. I finally end up paying $66 to file YET AGAIN and still am unable. In the meantime, they have already got $66 from me (for their “free” version), I have already got a penalty fee from IRS and STILL unable to file... after countless hours! Never again will I do use this service!

This is the first time I used TaxACT for my income tax and will be the last. I completed a very simple tax return and now the IRS has put a hold on my taxes. I filed electronically 04/11/3018. I am now being told my tax refund will be on hold for another 9 weeks. This is ridiculous. Never again.

After several years of using TaxAct, this year fewer things are actually free and to my utter amazement, BEFORE finishing taxes OR clicking on final buttons for filing, the process began to "hold funds" from my account, not releasing them for 8 days... This must be illegal.

My first year as a Tax Preparer was a success. Thanks to TaxACT and their wonderful staff! I honestly wouldn't have done it without you guys! Being my first year I had a lot of questions and concerns regarding returns, the staff was always available in a timely matter which is essence in this field. I would definitely recommend this software! See you next year!

I didn't even think twice about what software to use for this year's return. TaxACT had been faithful for many years. I now wish I had paid closer attention to the ads for others because I will be choosing one of them next year. The software was much less user friendly than I remember, the cost is MUCH higher and the whole experience was more stressful. Banking information (for my refund) that had been imported for several years was suddenly could not be verified. Customer support, on several attempts, was a recorded message that call volume was too high to service those of us with a paid account. Too bad. So long TaxACT.

Advertise free filing and they go up every year. I did not even e-file through them they charged me $39.99 for my federal and $39.99 for state return as well. You have to pay these fees to file or they will not file for you, this will be the last year I am using them. They are a HUGE JOKE. They need to be reported to BBB!!!

We have used TaxAct in the past, but "what happened" this year? The price to file increased threefold, the help buttons were not "helpful," and once you file with the high prices, you are now unable to access the status of your filing. What has happened to TaxAct? We will no longer use them.

Not easy to use, fees are a ripoff - I have used Tax Act for years and it has become more confusing and difficult to use each year. It used to have a reasonable cost but not this year. $37 to file state taxes? That is ridiculous. Never will use them again.

I have used TaxAct for several years and been Very satisfied. The software was easy to use and I paid about $30 to e-file both state and federal returns. However, this year the price to use the software alone for deductions was $29. Then it came time to actually file and the price jumped to $37 each to file my state returns. So I figure I’ll just print them and mail them. But then it charges $37 to print each form!!! Why?!?

The website is terrible; every other button logs you out for no reason whatsoever, and it's poorly laid out to where finding your way is a nightmare. It costs too much; for these prices I may as well hire somebody to do it for me.

Something went very wrong with this company. Loved TaxACT for years. This year prices doubled, software is crap, my return didn't file, last year's information did not populate into the return. Very unhappy former customer. Very sorry to have to leave.

Last year I had the worst experience with TaxACT and I said that I would not return. But this year I needed to get the return downloaded and could not find it. I went on to a customer service chat and it was frustrating to say the least. She was as helpful as a brick wall. She saw that I overpaid and didn't offer to do anything for me. Which is ok because I wasn't looking for a refund I simply wanted to get a hold of my return. After spending about 30 minutes back-and-forth with her the connection was conveniently lost. I went back to regain our connection and she did not answer. So much for customer service. They will not have my business again. I don't know what happened to TaxACT but something is terribly wrong there now.

I have been using TaxAct for years and have never had any problem with their question answer section or just filling out the forms. Over the years they have upped the program requirement to accomplish filing the same content I filed 15 years ago. So I have gone from $10 to $40. I understand that, but going from Deluxe to Plus at $20 more in the last year, then to not be able to file electronically because the advanced program, which cost more, I'm using this year lacks a form I don't even need is ridiculous. And this form is what I need to file electronically. Someone is putting roadblocks in the Program that tries to make you upgrade even when you don't need to. Rip Off. I'm pissed. I don't know how many people I turned onto TaxAct, but never again. Very dissatisfied with this new philosophy and money grab.

I got my entire thing done and then it wanted me to review things, it jacked up everything I had done and there was no undoing it without getting out and back in. I only started with them because of their $5 offer. My work is all gone and the $5 offer is too. I wasted so much time on their site, $5 is too much for their garbage.

I have been using TaxACT since the early 90s. Before, if I had a problem I could always bounce over to the tax form itself and enter the data on the line number. This year the forms are all hidden from view. Everything is menu or question driven. It took me over an hour just to find by accident where to put the property tax figures at. And that was with using their instructions on how to get to that field. I even made a mistake by purchasing their "Upgrade" in hopes the tax forms would appear. Nope! Sure didn't. That was a $39.95 mistake.

I have been using TaxACT 3-4 years. It was good and cheap. But this year I have experienced money grubbing practice while doing my taxes. Schedule C is suddenly gone and I had to purchase "freelance..." That's about as close as you can get to being robbed. I will use another company next year, even if it costs more. Because I choose to pay more, not because I "have" to pay. That was low... Very very low.

They are deceptive on their pricing and structure of filing, not only is it not free but, they charge an excessive amount. You have no idea how much until you have wasted your time filling out the pages. Do not use this company for taxes!

My daughter is away at school and I was helping her prepare her tax return. It's fairly simple as she doesn't make a ton of money. I completed her return and gave her the information so she could access her return and file it. We're not able to access the partially completed return because the program does not recognize the email address or phone number. I will be starting the return over with a different program. Don't waste your time with this one.

Thanks TaxAct for NOTHING. You DROPPED the BALL on ME and NOW I have YOUR MESS to clean up! TaxAct NEVER e-filed my tax return from 2017, EVEN THOUGH I have ALL of 'hard copies' of my tax return from their electronic return that I printed out. Obviously I printed these out for my records. In the meantime, the IRS sent me a letter not that long ago saying they received my check to them, BUT NEVER received my tax return. And recently I was on HOLD for about 22 minutes with the IRS. I gave up. (Obviously, this is a WHOLE OTHER issue). Anyhow, DO NOT USE TaxAct.

I read everyone comments above or below - I agreed with all of them. My owner personal problem with TAXACT. I want to share it with everyone. I am a paid customer and I need help but I got NOTHING!! I just started using TAXACT this year for a small business. I have difficult time adding Self-Employment Tax form and needed some help. I called the customer service (319) 373-3600 early in the morning. I selected the option "For do it yourself and have questions"... NO ONE PICK UP MY CALL - ALL I GOT WAS an answering system saying, "We have a high call volume and cannot pick-up this time". The next thing was, "Good BYE" or, "Go to our website." I should have checked the reviews before I paid them. Maybe I should ask for a refund for poor customer service!!!

I have never had such a difficult time filing my taxes. It would have been easier, honestly - and free - to file paper returns. It was a very bad surprise when I was forced to pay $59.95 to access Schedule C, though I had only $1500 of self-employment income. You don't find out the price until the very end, of course - at which point you have already invested many hours of your time.

I used TaxACT for my 2017 tax return. The calculation were all wrong. Even though I was doing my federal tax return, it ran calculation to pay tax to Nebraska. My return would have been $1,629.9 but I received only $752.00 because TaxACT had pay tax to Nebraska from my federal return. It is awful.

I’ve used TaxACT for many years and this year they have increased their pricing quite a bit... Having said this I found a huge flaw in their software which my brother who is a CPA said is a horrible flaw most people won’t catch, it’s a programming error on their part. I’ve called and emailed TaxACT a number of times to address and warn them of this error. I suspect they increased their rates because they are going out of business next year with the new simpler tax reform, but who knows, they’ll certainly have a few lawsuits as their programming error would have cost me over $11,000 plus penalties.

Previously, TaxAct Plus included Schedule C and C-EZ. For 2017, they have included the forms in the initial input screens then made them non-accessible for either viewing or printing. They now require an additional payment of $35 to access these forms even though they are already completed in the software package. To make matters even worse, the system prevents printing the completed returns for federal and state unless the additional $35 module is purchased. Having used TA for several years I am extremely upset by this new approach and will no longer use their software. How can they expect me to pay $35 extra just to access one page Schedule C-EZ. Had to print every page separately this year because complete return would not print due to this money-grubbing change. Used Schedule C-EZ direct from IRS. No more TaxAct for me! They have lost a 10 year customer!

I have used TaxAct every year since 2000. Every year I paid $12.95 to efile a federal return (no state), with a small business. This was using a full software application that was powerful and well written. Even when calling customer service, they were simply wonderful. Then in 2016, almost overnight, they raised the price by about 4x. And, at that price I am forced to use a poorly written web interface that is not user friendly for long time customers.

I just spent an hour filling out my "free tax" form until I got to the end and was told I had to pay $15. I then searched the problem and found out about hundreds of complaints against "tax nut" software. I have since filed a complaint with the Better Business Bureau and will notify all my friends of the fraudulent nature of this company. Shame on TaxACT. Disgusting.

I have used TaxACT for years and have always been pleased with them... until this year. Prices have gone through the roof... extra charges if you have an HSA account, extra charges if you file a schedule C. Used to get my taxes done for about $20 and now it's $80 and they don't even have the city tax part right. A company I worked for took city taxes out because one of their buildings is in the city. I didn't work at that building nor do I live in the city so I should be getting all of that tax back but they are telling me that I owe $99. I didn't find this out until AFTER I paid so I can't do anything about it now but I will definitely go somewhere else next year.

Was baited by poorly designed user interface to pay extra $35. I had entered my credit card information to pay fees for TaxACT plus option. Then as I advanced I was asked to pay them again but with added $35 fee. I had no option to advance other than to pay this extra fee. TaxACT should be ashamed, will never file with them again.

I have used TaxAct in the past, & was very satisfied. This year, even though it kept saying FREE, FREE, FREE, when I input all the information, it said, "Finish & pay $15!!" I thought, oh well, I'll just print them & mail them in. NO NO NO! It will NOT LET ME PRINT THEM, & it kept saying I'd already printed them. I have not! It's just stuck in limbo, & now I'm going to have to start over with another company! I WILL NOT BE USING TAXACT AGAIN!!!

Been a long time customer but no more. Called several times for help only to hear a recording saying, "We are very busy at this time of year." Really? No help during tax season? Finally was able to get into the queue and was supposed to get a callback. Still waiting. TaxAct's price keeps rising while service is falling. If I'm forced to go to the IRS website for help I may as well just complete my taxes manually.

I explained on the phone my issue with TAXACT and that I only needed my state taxes done and wanted efile. She put me on hold. Ok. Made the appointment. PRINTED OUT MY 2017 STATE TAXES and brought them with me... The guy asks all the federal questions which I didn't have all the documents since he said we were skipping the refund checkbox on the federal. He questions the federal refund. I was like.. "You said we were skipping it. You don't have all the documents!!!" NOW I'm already frustrated.

When preparing my return and entering in detailed charitable contribution data, the software did not auto save my entries, but just deleted the information when there was a period of inactivity. As a result I will have to file an amended return. The program is very secretive while you are entering data so that they can charge the fees at the end. This makes review and error correction extremely difficult, if not impossible. I would not recommend using TaxACT.

I spend 2 hours for trying to claim my 0 income business. After that they charge me 97 dollars. But IRS won't accept this piece of PDF crap. And now I have useless pdf file for 97 dollars. So If you want to buy 97$ pdf useless file, and spend 2 hours of your life it is exactly for you.

I've used TaxACT for years (do my entire family and we pay, since we do both state and Federal, and income levels are such that there is no free option). I've been mostly pleased until this year. Here it is March 12, 2018, and the Estimated Tax component of their software is still not available. You get a message that this will be available as part of a future software update. Really? When? It's the middle of March and you still can't do your taxes. For shame! I tried calling them (you can call if you pay) and the wait time was nearly 2 hours. So, I emailed them. Their software says you'll get a confirmation email that your message was received and they'll get back to you in 2 - 3 business day. Guess what? No confirmation email and no response. STAY AWAY FROM THIS AT ALL COSTS.

Using Tax Act the IRS rejected my return three times even though while doing my taxes found nothing wrong. I called Tax Act three times to find out how I could call up my 1040 form to review it. Impossible to do. They had me try three different browsers and the same thing none would open my form. I was hoping Tax Act would open my form and check it. They say they have no access to opening individual forms. What good are they if they can't even open your 1040 form to check it. Never ever try to do taxes on a computer again. Just blew about $60.

I decided to try this, because I thought it would be cheaper than using H&R Block's TaxCut software as I have since it came out. I haven't itemized in two years, because I paid off my mortgage, and am retired. TaxAct "says" in its marketing that it can import all of the big guy's prior year data. This is a total falsehood. Once I committed to it with my credit card info and began trying to do this year's return I learned it had to have a pdf of your prior year's return and could not simply import the data from the TaxCut data file. Fortunately, I had saved a pdf of last year's return so I thought I would be OK. NOT SO. All that it imported was my name and SSN along with my wife's. It imported NO prior year info like the names and addresses of the issuers of my various 1099Rs or 1099INT or DIV. This is one of the things I liked about using TaxCut, because it imported all of that from prior years. It saves me a lot of time.

I used TaxAct to file my taxes this year. When I finished my taxes I had two amounts that were to be my return. I later got back my federal return at the amount stated and then later got back my state at an amount significantly lower than what I was supposed to get back. I went back to their site and checked my returns and both numbers had changed. State had dropped by around $200 and federal had increased by $130. I spoke to their customer service and was just told "things can change due to tax law changes but we can do nothing for you, contact the IRS" and they would not do anything for me beyond that. I contacted the IRS and they told me that they had received my return for the original amount and not the increased amount that it now read.

After reading the reviews, I highly recommend everyone file a complaint with the BBB as TaxACT will be required to address those complaints. I filed my federal return on 2/13/18 and was charged $28.94, yesterday I was charged $39.22. When I called they claimed they knew people had been charged twice and they were fixing it. They told me that I was supposed to be charged the $39.22 though because I added the State. I explained that I did not and even confirmed that on my account it is only showing Federal as being filed and printed.

I inadvertently paid a second time for a single tax return. First paid on March 6. When I was finally able to get back to the account on March 7, I finished the return and paid for it a second time. My mistake. When I called today to explain what had happened, they refused to refund anything saying I'd printed or did something making it non-refundable. One return - two payments. There are two Order Numbers (really receipt numbers). I've divided them by a dash.

I filed on 2/27/18, for whatever reason I had to do the "Plus" version to do my taxes which ended up being $101.95 to e-file for both state and federal. Didn't stop there... I received my return in 1 week... GREAT. RIGHT? Wrong... they charged me $338.25 on top of the $101.95!! How am I supposed to get this money back? Wait time on the phone is an hour every time I call and they have no other way to reach them! DON'T USE! $440.20 OUT!

I was a professional preparer for over 20 years and used Taxact for the majority of those years. I loved the product; I recommended it to everyone. This was my third year of using the consumer version. (Had about 300 clients, so that's a lot of Taxact returns that I did over the years.) Every year I applied my refund to the next year's estimates. I know I did this with the consumer version the past 2 years. This year I couldn't. You need to fill out the estimate form to do this. Today, 3/8/18, their federal estimated form still wasn't ready. And for NY, although the program allowed me "to apply", you need to fill out estimated payments for the entire year. I didn't want to do that and I assume the federal would have made me do that too (if it had been ready).

I have been using TaxACT online for 8 years. I opted once again for my refunds to be directly deposited into my bank accounts. Surprisingly upon completing all documents and ready to eFile - an additional $25 has been added "for direct deposit." - there was no indication there would be additional fees when I provided my bank information. I will pay this time - but I will seek other income tax filing companies for next year.

I have used TaxACT many years and have to agree with many of the complaints I see here now. In my own case when TaxACT did the forms for State Homestead/Property tax relief for the state of Kansas it reported a rollover from an 401(k) to an IRA as being regular income disqualifying me for the Homestead/Property tax relief. Since rolling over a tax qualified plan to another tax-qualified plan is really just a change of trustees handling a tax deferred amount. I'm pretty sure this amount should not be counted as ordinary income. Also TaxACT took the info for electronic filing but had a program error and would not file. It did produce paper returns that I used to file. In addition they wanted an extra $37.00 to file the state return. I'll be looking for someone else next year to figure my taxes and electronically file.

While assisting my son file his tax return, 1040EZ, their "system" converted it to the basic return which results in a fee. This is a college student with basic income. They say it's free for Federal and State but why was I charged $31.95 for a Federal return and a State return, which I never submitted for fear of getting charged another $17.00. Customer service states there's nothing they can do about it now and stated I should just go and file the State since I already paid for it. Do NOT give out your payment information to this organization. Total rip off and will never use again and will do everything in my power to spread the word that they are a total scam organization.

I've used TA for several years, but this year was awful. Took me ages to fill out my return because navigating the site is not easy. And then, I couldn't check out. Tried 3 credit cards and all were "failure to verify". I messaged the online tech, who couldn't help, but gave me phone contact. Couldn't connect that way. Texted them, never heard anything. Hours wasted. Subsequently, refiled with TurboTax with success, but for more cost. Goodbye TaxACT.

Like many of the reviews I have just read, I have used TaxACT for many years with no problems. This year, however... I discovered an error in the program (it was picking up the wrong figure on the screen where it calculates allowable Roth contributions). I called their customer service number, choosing the option provided for 'help with using the program.' When the recording gave me a 3 HR x MINS wait time! With no callback option! I called back and pressed the 'technical support' option instead. They answered in 2 minutes, and I reported the problem. Agent was helpful, polite & responsive. This is the reason I'm giving 2 stars instead of 1.

I have used TaxAct for years and I have never run into an issue until this year. I am done with TaxAct and it appears many others are as well and have also run into the same issues I have. I paid my $15 to file and needed to make an amendment but the very unhelpful TaxAct representative I contacted through their phone line says I need to pay an additional $13 to upgrade to make the change I need to make. I am very unhappy about this and told her I am and she said to me "well you can somewhere else then". Great customer service TaxAct! You've lost 3 long term clients when you lost me and I will be spreading the word about your ripoff ways. Shame on you.

I have used TaxAct for several years and been satisfied with the fees as well as the ease of use of the program. This year I ran into several issues that have caused me to decide NOT to use TaxAct ever again. 1) I accidentally upgraded forms and the system would not allow me to re-select the proper (less expensive) form for filing. 2) The fees are higher than in the past - I used to pay $25-30 and this year, the cost was $101.00. Never again. 3) My debit card was rejected (without a reason) for payment of the fees so I was forced to pay the $35 fee for taking the fees out of my refund. I read about other users having this issue also, so I believe it's intentional on the part of TaxAct to take more money from its customers. 4) I was unable to save/print my documents - the program just lagged and would never allow me to save my documents. You have lost a customer TaxAct and I will be spreading the word.

Like many others have said, I have used TaxAct for many years but never again. I will miss the convenience of the tax program having access to last year's return, but it will be worth it to be rid of TaxAct. Their support keeps you on the phone forever listening to the same recorded announcements over and over and over and over... until you are driven batty. They do not offer a call back service or chat (although their site says they do! ). Bottom line: Essentially zero support, new rip-off prices, software much worse.

I have used the TaxACT desktop software for over 15 years. It's always been easy to use, with tons of helpful tips. I owned a business for 10 of those years and was able to confidently file my own taxes every year with the program. I even recommended it to friends. This year I was hit with an absurdly high fee to file, $87.07 total to file federal and state taxes online. The desktop program always cost about $21.95 each year with free federal filing and $7.95 to file state taxes, or $29.90 total. Why on earth is it now $57.17 more to file online, which was traditionally cheaper than the desktop version? The online version wasn't even easy to use, with very little in the way of tips and walk-throughs if I had questions. This had become an absolute scam. I will never use this program again.

I have used TaxACT for the LAST TIME! Still awaiting their return call, by the way.

I have been spreading the gospel of TaxACT to my family and friends for years. I will be doing that no longer. The reason is simple: The software is more difficult, with much more manual input required, but the cost was significantly lower than alternatives. This year, that calculus was no longer true. I spent under $30 the last few years for both state and federal taxes. This year, it was over $60... That was before I was about to be finished and see that they slapped on an extra ~ $40 deposit fee, which did not exist before. When all was said and done, I ended up spending over $100 for my taxes, while still having to manually update every damn transaction in my brokerage account that TurboTax would have automated. TaxACT lost its one advantage: Cost. There is no reason to use them anymore.

When I used TaxACT.com this year, both my debit and credit cards were rejected as means of payment of the 15 dollar fee that I had incurred for the process. The only option was paying the 35 dollar fee to have the payment processed through the bank that TaxACT uses for processing. It felt like a scam and I will not be using this service next year.

I have used TaxAct since before they were TaxAct. The original owner(s) were wonderful and, even after selling the program and it became TaxAct, it was still quite good. And support was responsive. Not anymore. It's been sold again, I think, and this year is the worst ever. I paid $76 and it looks like it is completely wasted. And no way to provide feedback to the company (I would have been happy to try to work out the difficulties, but there's no way to talk to anybody. At all. It's beyond completely frustrating!). Basically, you pay your money and you're on your own. If it doesn't work right, I guess it's just too bad. Money down the drain. I tried calling. Wait times of multiple hours every time I tried. I give up. I can't sit and wait for hours. They don't provide a call back service. There's no online way to reach them. It's utterly hopeless. And I can't even tell them about it. Maybe I'll send a letter, if I can find an address.

When I file a tax return, I expect to be able to save the return onto my computer and to be able to print it. I have been using TaxAct.com (TaxAct) for about 20 years and I have never had a problem there until today. It will be a cold day in hell before I EVER use them again! A lot has changed with them since last year. I was filing a simple return for a friend. I will not be filing my return or anyone else's return with TaxAct from now on. I had the following problems with TaxAct today:

Customer since 2006 and regret to go for this year. Did not know that they charge $15 fee for pull my prior year report. Also, I submitted my credit card information still they used my refund (which has extra $25 charge) for their fees. Called customer service immediately after this happened. Call was on wait for 30 mins and later rep says that they cant do anything about this. They acknowledge that it's problem on their end but can't do anything to correct the billing issue. Ripoff.

I LOVE TaxAct! Would be bummed if I had to use any other! I am of average intelligence, so you can believe me when I say TaxACT is SIMPLE. The site prompts you, so you add correct info in proper spot. The site's design is THOROUGH and EFFICIENT! Quick and accurate! Been User since 2013, and hopefully EVERY year hereafter!

I've been using TaxAct to file my taxes for the past decade and have never had much of a problem. This year however was absolutely abysmal. The first obstacle was that their product refused to work with any installation of Google Chrome or Microsoft Edge that I had installed on my personal computers. I was able to get it to work with Mozilla Firefox. This would deter most people I'm sure but it was worth saving a few dollars over using the competition. The next obstacle came when I needed to upload a particular form to send the IRS. The form would never successfully upload to their servers. Every time I tried to upload and preview it there would be a blank document. I did everything their FAQs suggested. Still nothing would work. So, I figured whatever, I'll just mail it in! On 2/2/17 I filed my taxes with hopes of a quick acceptance so I could get the appropriate forms mailed to the IRS.

Customer since 2008 and regret buying this year. I purchased early and took what I assumed was equivalent to last year's deluxe but now called Plus. The cost early was $43.40. Went to complete a schedule C for my wife's small business income and was told I had to purchase an upgrade for $15. When I went to the site, I found that the Plus was only $29.99. TaxAct management is not doing their company any favors.

I've used TaxACT for the past few years with no problems. This year, their price was no longer a deal but I thought oh well, I've been using them so I'll stick with it. Dumb move. I could've have spent that money with a company that actually had support available. After paying to e-file I was prompted for last year's AGI. However, earlier in the process I was unable to log in with last year's info (I assume because the e-mail I had been using was gone?) so I made a new account. Well, there is NO WAY to get help with sign on issues like I had online, you HAVE TO CALL THEM. READ THIS CAREFULLY, YOU WILL NOT GET THROUGH TO THEM. After numerous calls waiting OVER 2 hours I gave up (People wonder what drives people to "go postal"? Deal with TaxACT and you'll have an idea...)

I have used TaxACT for a few years and never had an issue. This time my issue is with their customer service. I filed on the 31st of January. I've always received my taxes before Valentines day. This time when I checked on them, the IRS site doesn't even show they have them, just that people with EIC and CTC will not get theirs until late Feb. But my friend who had both those credits went thru H&R block online for free and received her taxes within 10 days.

I have used TaxACT for a number of years. I also help family members through the program. So far for 2017 I helped two people. In both cases, printing the returns was a huge problem. Also, in both cases, the NY State return could not be filed due to forms not being ready. Was it a surprise to TaxAct that NY residents would be filing returns? In one of these two cases, the program told me the efile could not go through for both, so I chose for only the Federal to efile, and it told me it could not file it due to not having a pin #. Yet two days later I was told by my sister she got an email confirming BOTH were filed.

I don't remember having to pay 15.00 to import last year's information. I also notice there is no way to email TaxACT. I was blindsided when I had to choose between standard deduction and itemized deduction and if I chose the one that would give me a bigger refund. It was 29.99. I did not finish this year's taxes and think I will delete and go elsewhere. I also referred my daughter and heard nothing about that. I have been using TaxACT several years (my son as well). This year seems harder to figure out. Probably will not use again.

I've been bitten on the butt by this service before years ago because it was confusing but decided to try it this year and save some dollars, since my situation is very simple. First, the "Walk-Thru" process is sparse at best. I was confused again and worried that I'd missed something. Sure enough, in the review, I saw a number that I misinterpreted as being correctly placed. Fine, whatever, at least it's cheap, right? NOPE! Oh, it's only $27 and federal is free, right? NOPE! $29 for federal, uhg, fine and then they charge $39 to direct deposit!!! The nail in the coffin is that I COULD NOT VIEW AND PRINT MY RETURN, hitting their link did nothing. I made sure Adobe was updated and even restarted my machine but now the only way to view my return is to opt to send it paper in the mail. I'm on hold with support, says it'll be a 40-minute wait. I AM NOT USING THEM AGAIN!!!

I've used TaxACT for the past 8-10 years and have had no problem. This year I filed my Federal (with no problems) but held off on the State. When I went back to file the State, I can't for the life of me figure out how to split the refund like I did on the Federal. If you choose to file the State electronically, it uses the first entry from the Federal information to deposit the refund. As far as I can tell, the refund will be going into the one designated account. A call to their support line netted me the message that my wait time was 58 minutes. I'll try to figure it out for myself, but this may be my last year to use this program. Not as easy as it used to be.

Product steering towards online products which are not downloadable. Anyone thinking of using TaxAct, for your 2017 taxes, should be very careful because the opening screen has two options: Get Started or Sign Back in. When you Click Get Started a screen appears with optional products and all basically instructs you to -> Start for Free --> in a green highlighted BOX located in the middle of each/all products offered OR - Learn more --> Highlighted in light blue at bottom of each/all products offered, which when clicked shows you the following:

So this is the 1st time using TaxACT and take this warning. Stay away. The IRS sent my refund to them since 2/6/18 and they keep telling me they didn’t get it they IRS even gave me the ref# for the deposit so now they are requiring that they send the funds back the same money they claim they didn’t get and I’ll have to wait for a check. Just bull crap going back to TurboTax.

TaxACT used to be very cheap and easy to use. I have used them for about the last four years. This year, I attempted to use them again. I had solar panels installed this past year and tax credits would cover half the cost. Long story short, TaxACT didn't have current forms for me to fill out so I couldn't get my tax credits. I went to TurboTax and used their deluxe version and was able to do my taxes in about 1.5 hours! I am getting over $4800 back in tax credits from the feds and my state for the solar install. I also noticed that TaxACT is as much money now as TurboTax. TaxACT is no longer a bargain and for me, is no longer a player in the tax prep world.

I've used TaxACT for the past 8 years and had been happy with them previously. This year, they have been a total headache. TaxACT did efile my federal and state returns successfully and I've already received my correct refunds from both. The problem is, I can't print out my state return. TaxACT blames my state for not providing the form information. That's a lot of baloney. I've had to manually fill out my state copy for my records. The 2nd problem is when I go back to their website, the tax forms are now wrong and different than what was filed. Somehow, they've added business income that I never had. Their "Customer Service" said it must be my computer's problem. My computer is fine and so are the two other computers that I used to check TaxACT. My advice is to skip TaxACT and use another service. TaxACT has gotten too big and sloppy.

Tax Act has been a beneficial service in the past for me, however this year the experience was terrible. My tax return was rejected due to incorrect information that was imported from last year's return. When I called I was told that I filed with Tax Act last year, when it comes to find out I filed with HR Block. He told me that it was probably fraud and there was nothing he can do and that I needed to contact the IRS. I asked for a refund of the money that I paid for tax services with this company and I was met with rudeness and an unprofessional attitude. Needless to say I will NOT be using them ever again for that reason.

I've used TaxACT for many years and the last two (before 2017). I received big refunds after filing with TaxACT. I was audited by the IRS and had to pay back every dime of the refund plus interest and penalties. I just paid it as it wasn't enough money to hire someone to fight it and TaxACT was no help at all, even though I paid for the extra protection. I think they have glitches/errors in their system and it isn't trustworthy any longer.

For the second year in a row, the purchase process goes awry. I am able to use my credit card in the software to file taxes, but to make purchases I have to call the sale support. Is this to sell me more stuff? Why does the online site not accept my credit card? When I call support... I get the run-around to sales... every time. This is my last attempt. Next year, someone else receives my business as a tax professional.

Are you kidding me? I've been using TaxACT.com for the last 15 years or so. Some years are free, some around $29.99 (which is a fair price) but this year, after entering in all my information and going through the whole tedious process, that hit me with some 'out of nowhere' fees they've never had in the past. By the time I'm done, they're wanting $101. Like I said, I've been using TaxACT.com for 15 years, and have always bragged to my friends about how great it was. But no more! I'm done. This is the last year I will use it.

I have been filing with TaxACT for many years. This is the first year that I got rejected on my taxes not once but several times through TaxACT. After being so frustrated because I knew the information was right I went ahead and filed with free tax USA and got accepted on the first try so I don’t want to use TaxACT anymore. It’s just there’s too many glitches when I try to reach out to Support. There’s nobody that will help you and I just can’t do it so I hope that the e-file it. TaxACT is not going to ding me for free tax.

Entering through the IRS.gov free file links, we have e-filed federal and state returns with TaxAct.com for a number of years. We meet all the criteria for free filing, as usual, and this year our returns were identical to prior years in terms of forms used. After 90 mins and more of entering data and when at the final page to click "e-file your taxes," suddenly the only options offered were to quit without filing OR to "upgrade" to a service that would be a minimum of $76.

TaxACT stole my money and refused to refund me. Please go elsewhere. They are sneaky and after spending 2 hours inputting data, the site hit me with a $101 fee. I should have canceled but I had already input all my data and didn’t want to do it anymore. Money wasted. Customer service is horrible!! I waited on hold for 2 hours just to get no help.

TaxAct used to be affordable. I remember paying about $25 for both Federal and State returns. Now they nickel and dime you with everything. We got one 1099-misc tax form for a small amount and had to pay an additional extra to upgrade to their Freelancer product. The State return used to be pretty cheap as well but no longer. Total amount I spent was $64.30 from what used to be $25. I know that is a small percentage compared to the return I'm getting, but having to pay such a huge jump in price is not acceptable to me. So I probably will not use TaxAct anymore.

For the 2nd year in a row I selected direct deposit for my refund & again I received an email stating my account couldn't be verified. I have several deposits that go to that account. This is ridiculous. Won't be a TaxAct customer again.

After using TaxAct for 20 years and recommending it to many people, I am disappointed in their new business model, which in my opinion is designed to scam users. First, let me inform you that to e-file your 2017 Federal form it's $29.99 plus an additional $37 to file State and to import your data from last year it is $15. Of course, the following is only my opinion, but I think it is really sad that they have chosen to reprogram their system in such a way that the user is basically forced to select an upgrade, in my opinion. The problem occurs after you have entered all the information and elect e-file. You cannot move forward but the system will not tell you why. I tried on my Mac then moved to a PC and entered the same problem. If you select upgrade you then cannot undo it

System has bounced me out 4 or 5 times when I get to the e-file step. Keeps saying all steps must be done in order. So at this point I have not had the filing go through but the charge for filing has hit my account. Believe this will be the last year I use TaxACT though have used many years previously.

I have e-filed my Federal and CA returns. CA tax is rejected. Explanation I get is some weird code which I didn't understand. TaxACT doesn't allow me to re-submit. Website is very poor. None of the links work except "refer a friend". I like to get some help and find out the reason for state tax rejection. They don't provide any way to contact them.

I've used TaxACT to file my taxes with ease for the past 2-3 years. This year I filed and not only did it take several days before I heard there's an error on my plate work but now I can't login to correct the error. I'm sure my password is correct but I tried the option that helps you recover your password and I haven't gotten the email to reset it and it's been 8 hours! I tried calling and it's a 3 hour hold. They just lost a customer and tons of referrals. I will NEVER use TaxACT to file again!!!

Filed my taxes Sunday, January 28 2018, to start since I file for two states. I have to pay more since I have to buy the 2nd state, but this year I was charged about $40.00 more than last year. So on Monday January 29th the payment was posted on my checking account. On February 2, 2018 I woke up with a second charge in my checking account for the same amount by TaxAct and now overdraft charges because it. Try calling and then wait 56 minutes. Try to log in to my account and then when selecting log back in, it says that "server error"... 404 file or directory not found. How convenient.

I have used TaxACT for about the last 8 years and had a wonderful experience with them. I had always purchased and downloaded the software. This year, I decided to do it online, on their website, since it was free, as opposed to about the $30 I usually paid. Horrible mistake. I filed my taxes on Sunday, Jan. 28 and received an immediate email that the efile was successful and both federal and state are awaiting acceptance. That's the last I heard. I checked on Tues, Jan. 30 from the TaxACT website and it still said they were both awaiting acceptance and I would receive another email saying it was accepted. I went to the IRS.gov site and checked on the status of my refund.

This is my fourth and LAST year using TAXACT. The previous three years were fine and reasonably priced. This year, I was charged more, had to pay before submitting my taxes, and then had no way to quickly contact anyone on the website. I called a "customer service" line and waited 67 MINUTES for a representative to finally answer the phone. His suggestion was to log on again and re-enter all my information on my Form 1040. No way to refund my credit card. Still waiting to see if my return will be accepted by the IRS. Submitted THREE TIMES so far. I WILL NEVER, EVER CONSIDER USING TAXACT AGAIN TO FILE MY TAXES! Ever. >:(

I have used TaxACT for the past 3 years and usually I just have to pay for the "state" portion to be refunded. Typically somewhere around 15-30 dollars, I don't remember exactly. This year I had to pay for the Federal refund, the state refund AND the transfer to my bank account. This ended up adding up to over $100 dollars. I wasn't aware of this until I got to the end of my return... So I paid it. I will NEVER use this software again. Completely ridiculous. Before this year, I had always recommended to my friends, won't be recommending anymore.

I'm finding the login process to be increasingly frustrating with each year and as I attempt to get to my account this year I'm about ready to scream and throw my laptop through the window. The website is unstable and kicks you out then you have to go through this whole verification process again. Waste of time. I hate to switch to a new program as they have all my info stored but I'm done with TaxACT.

Prepared my taxes online and was asked if I wanted to import my prior year's return, but didn't mention they charge $15 for that. After completing my return could not e-file my state return and it really wasn't clear as to why. Called their online helpdesk and waiting on hold for over 30 minutes, only to be told there is a state form that they don't have available yet and I can either check back each day to try and e-file or mail it in. They said they had no idea when it would be available. I never received a confirmation email for my federal return either so I really couldn't tell what the status was.

We have been a customer for years but 2015 was the last. Everything TaxACT is SO SLOW. Website is unstable, forms are difficult to navigate, live chat lags, and the list goes on. If you place any value at all on your time, spend it elsewhere or you will wish you had.

I have used TaxACT for years, this year they changed it to where I was forced to use their ''Freelance Tool" which cost me 44.95. Bad enough, but they also charged my account twice and still have not completed filing my return! TaxACT will never get my business again! Been holding for nearly 2 hours and the recording says still almost 2 hour wait! I will be in my attorney's office first thing in the morning!

I have been using TaxAct every single year since 2003 and have never had a problem with their software. My e-file has always been accepted the first time without issues from IRS. I go to the website and use the free version. 1040A. No problems.

I had a question about my e-filing status for NYS/C (as it had not been accepted after a week). After waiting on-line for 30 min, this rep answered my call advising me to go to irs.gov for the state tax status update. When I asked her how it was possible to get the state update from IRS website, she just hung up on me. I've been using TaxACT for the past three years and no more. There is a reason why this is a cheaper choice.

Beware!! TaxACT claims to be free. In the first steps it asks if you want to import data from previous year. There is no mention that they will charge you $15 for that privilege. You don't know that until you get to the end and prepare for filing. It's a scam. Also, the forms are difficult to complete and change the numbers.

I've used TaxAct for several years now, doing simple returns for my parents and complicated returns for myself. The top tier product in their offering is comprehensive. I can file freelance business income and expenses, rental property income and expenses, and see a long list of possible itemized deductions. I have not had any dealings with customer service because the software is easy to use, and the only time I've ever been contacted by the IRS is because I missed one of my 1099s. Not TaxAct's fault.

I have used TaxACT for years. I have also use a VPN for many more years. I have 5 computer, network, and security certifications and know the value of a good VPN for providing an extra level of home computer security. I surely want to be connected to a good VPN when I upload any tax information including mine and my family's SSN's. Taxact, this year, informed me flatly that if I use a VPN, I could not access their services. Not going to happen. There are other tax programs out there.

I've been using TaxAct for over 10 years now! They changed a lot in the past year or two, this year the standard price really hiked. So I figured I try a new player in the market this year, Credit Karma tax, but when I reviewed the return back in April, there were a few things done wrong in the results that I didn't like and wasn't going to use to file. So I decided to just file for an automatic extension request with Credit Karma and to go back to TaxAct later after the tax season cooled down.

Purchased this product from TaxACT. Paid 81 dollars for this software which was what they said it was. For this price I was suppose to get product that would allow me to do a business return along with personal taxes. Instead I got the basic form. When I go to the business portion it asks for the unlock code. They has sent me a confirmation email when I made the purchase with the unlock code. It didn't work after I tried it for 3 times. It just kept going back to the message to unlock.

I filed a State Return for New Mexico with TaxACT Online in 2016. After filing, I received a notice from the State of New Mexico saying that I owed them money. This was after I was told I would receive a refund. I contacted TaxACT and they would not help me resolve the issue. It wasn't until after I threatened to file a complaint with the BBB and the attorney general's office that they responded. 3 months later I received an email that they had made a mistake on the return and I do have to pay the money. I will never use this program again.

The TaxACT service makes it appear as though your taxes are being paid through them. I e-filed my return where it asked for my credit card for the $15 payment for using this so-called service. When I receive a notice that my federal return has been accepted, and receive emails saying my taxes have been filed and my return accepted one is led to believe that the taxes were paid. Wrong. Hidden multiple clicks after finding out your e-filing has been accepted is the location where you can pay your federal taxes. Providing this link on the same page as e-filing would make sense, but this program doesn't make sense.

After purchasing TaxACT software, downloading software, installing software, registering software, TaxACT software will not open unless the TaxACT username and TaxACT password is entered into a small browser pop-up window. Software is very cumbersome to do this each time the program is opened. TaxACT must be tracking and logging local information if TaxACT software users are required to log into the TaxAct Server to use TaxACT on client computer.

Worst tax filing experience I have ever had. They put so many promotional options at the end of the filing process which is confusing and doesn't allow for a clear completion of filing. I used TurboTax previously and I would have gladly paid them 3 times what they were charging not to go through my TaxAct experience again.

Taxact.com has been my go to tax software and program since the mid-2000s, however this year, 2017, they screwed everything up and I am still waiting for my return... since February 3rd, 2017. First, their software claimed that my premium (paid) tax forms were submitted and received without error on February 3, 2017. A day later, I received a notice that I should receive my refund within 21 days. That is where the normality ended and everything went south.

I've been a TaxACT customer for many years. I loved the value for the product that I was getting but this year has been a nightmare. I was looking to download the software like I have in previous years but couldn't find a way to do that so I wanted to call someone for help but the phone number was nowhere to be found. Requests had to be done through email and it says 2-3 business days to respond. What!! It's supposed to be tax season. I was running out of time and I had to do two returns and paid twice for them. I had no choice at the time. There was no other option for this. This will probably be the last year that I stay with them. I feel so scammed. If they respond and return my funds I will update this review and let you know what they say.

I've used this software for years. It WAS great. It's now crapware. Full of bugs and the agent (possibly more than one) is dumber than dirt. You can only contact them by chat and it keeps you waiting forever. Then you get a completely wrong answer to your question. Don't trust it. I chose the direct pay option and the taxes were not paid. My lawyer's going to have some fun!

TaxACT currently owes me at least $300 in penalty fees and interest due to their horrible service. I used to recommend them every year but this time around they completely screwed up my ETF transfer, never told me about it, and when I informed them that they screwed up the transfer they basically told me to go take a hike with their canned response. I will be sending them an invoice for the money owed, they will be hearing from my lawyer, and they've lost a lifetime customer. DO NOT USE.

I received a letter from the IRS asking for an explanation on how we calculated line 73d on form 1040. So I looked it up to see what the heck it was and it apparently is a request for a refund for a prior year overpayment on taxes! We owe the IRS taxes so where the heck did TaxAct come up with any amount of a refund from a prior year - especially since we had never filed out taxes through them before? They are phony and pad your returns to make it seem larger so you will go with them and then BAM! Audit!

I've used TaxACT for several years and have had no complaints. This year has been a nightmare. The links in their emails do not work. The phone number they listed to call the IRS for an e-filing PIN is not working. The email contact info for them bounced, saying the server was not working. Meanwhile, I am stuck in limbo with my tax return. Last year's price was reasonable. This year's was more than double, for lousy service. TaxACT has lost my business.

I've been using TaxACT for many years and I don't have any issues about it. They provide quick consulting if you were enrolled to Premium and low price and free State filing. This year is terrible! For the amount of $85 in total you get Federal and State with different prices. I should have gotten the review first before I proceed :(. I should get tax preparer to prepare this for me and she would cost only $50. To the fact that I have no refund, this $85 really matters on my pocket.

After over a decade's use of TaxACT, you lost me as a customer this year because of your cumbersome signing in and mainly your deceptive pricing this year. Be upfront with your pricing. You have become too expensive but for what and why is that not disclosed at the beginning?

I have been a TaxACT customer for 10 years, but this was my last. They used to be such a bargain. The first 8 years were less than $20 for both federal and state. Last year was $30 and this year was $75. I also did not like that the online version did not let you see or interact with the actual forms. I feel totally slimed by the "Start now for Free", then they get you at the end.

Horrible experience. I had used them for '14 and '15 taxes which were pretty complicated and had partnership income. OK then, if a little clunky with the Q and A format. This year should have been super-simple (could probably do it by hand if I had the patience). But what a nightmare! It's like a totally different service. Very slow on the 16th and 17th of April. Then when I tried to file electronically (or print) on the morning of the 18th the whole system crashed. It first tried to sneak in a $79 "audit protection" fee. When I declined, and just went with the $37 option, it would not accept payment, so it would not send the return off to the IRS. Worse, the screen froze. The back button was inoperable. I had to go back to the very start of the Q and A nonsense to try the payment again. Failed all morning. So ended up filing an extension (first in my life), and will try tomorrow.

Price increase! Nearly 400%. I've been using TaxACT for more than a decade. I've always found it to be a good product and I've used it year over year to file my state and federal taxes. This year, though, was a shocker! I use the desktop version because, in this day and age, I don't want my tax information stored "in the cloud". When I downloaded the software this year I was charged $121 whereas it cost me $35 last year. Over time, the increases have been reasonable. This year is an abomination. Surely the convenience of not having to re-enter all of the information from preceding returns is worth something but after this I will certainly be using a different product for next year's tax returns!

I tried it once, as it said it would file 1040A and state for free! It charged me $37 just to print my 1040A (the e-file would not work). Then it tried to charge me the $37 again to print out my state form, so I could mail them out myself. I was charged $74 to print out and mail my own simple forms!!! It is a giant rip-off!!

TaxACT is price gouging - I've been with them for years and I don't know if it was the coffee this morning that made me take note or the fact that they have changed practices, but my filing this year cost me $75 and here's why. I've been with them for years, they pull my info from prior years nicely. This service is $10 and I appreciate it and happily pay it. To file the state section it's an additional $38, OK I can deal with that. This year I hit $75 as I was forced into the more expensive product at an additional $37.

I am totally dissatisfied with TaxAct! First of all, I saw an ad that they changed the price from $30.00 to $33.00. Secondly, by the time I finished, and got ready to submit, there was a $37.00 charge for the federal return, and $38.00 for the state return. Also, just to transfer the money into my checking account, the bank charges a $28.00 fee!! I am a senior citizen, and I feel like I've just been fleeced!!! So, I decided not to have the money automatically deposited, so I won't have to pay the bank fee!! This is just wrong!! I may as well have paid someone to do the filing for me!

I received the following in Nov. 2016: "You only have 3 days left to access our exclusive Cyber Monday offer! Lock in your 30% off TaxAct 2016 Plus Edition today! As always, your low price is guaranteed no matter when you file." I locked in my price as directed. Then a short while ago I received the following: "Simply sign in to your TaxAct Account. Your username is: **. Open your return to guarantee your 50% savings on your already low locked in price! Your discount will be applied at check-out. E-file your return and enjoy your savings!"

TaxACT doesn't disclose anywhere until you have finished entering all your information that their version for trusts doesn't support every state. So after putting in all the time to use the program only then do they tell you it won't work for where you live, in my case Oregon. This is a deceptive trade practice designed to lure customers in who wouldn't have used the product otherwise. I'd add my voice to all the others regarding the shady nature of this company's practices.

Although I have used TaxACT for the last couple of years and it has done a good job on my federal taxes, I have to give it a failing grade on state taxes. It did not identify that I actually did not even need to file an Oregon State non-resident form because my income was under the designated threshold. Therefore, in 2015 I filed when I didn't really need to and it cost me about $50. I almost made the same mistake this year but I happened to go to the state directions myself and noticed that I did not even need to file. This mistake would have cost me close to $100 this year. The income threshold should have easily been identified by TaxACT. I feel like perhaps TaxACT is intentionally programmed to allow tax filers to file state taxes when it is totally unnecessary, so the company can collect the extra fee for filing state taxes. FAIL!

I've been a loyal client of this company for a number of years, but all that changed today, April 16, 2017 year when I filed my tax return. I was expecting the same customer experience and similar pricing, but little did I know that TaxACT has transformed from a company whom I trusted and respected into just another ripoff service. The first sign I should have figured out something was amiss was when there's this new charge of $10 to import last year's tax information. It was a minor annoyance, but I paid the $10 and imported my taxes. So far, so good, right? Wrong!! I proceeded to complete my taxes, and because my return is fairly simple, I just assumed that I would pay $15 or $20. All of that changed when I went back and added some gambling winnings I forgot to include.

Attempted to file taxes, taxact.com had me paying almost 7000 dollars in federal and state tax. I tried to correct their mistakes but got nowhere with this fraud of a company. I did my taxes on paper myself, the way I always have, and I'm getting back almost 1100 dollars in refunds.

Basically, they shut down tax day and set up ways to make contacting them very complicated. Use a company with available customer service and active tax day. I went to submit my tax return with your company on tax day. I work overnight shifts and your website shut down mid application on tax day. I attempted to contact you and the process proved you do not want to interact with your clients. It was a grueling process and now I have the privileged of applying with another company since tomorrow is Easter after-all... 90 minutes of submission with your company amounted to being shut down and having to do it all over again with another company.

Wow, I was a huge fan of your tax software for 5 years. This year I even convinced my son to use it, boy, I wish I had not. You've ruined a great user interface and experience. I will hunt down every site that allows feedback and make a point of complaining about the CRAP you've passed off. I can't believe I've wasted so much money trying to get a simple federal form completed. NEVER AGAIN, and I would give zero stars if that were an option. TurboTax or H&R Block are better and actually would have cost me less. I guess you guys are planning on getting out of the business altogether? You must be because I've not read a single review positive review that wasn't generated by some half talented marketing person. Why on earth would piss so many people off with this wretched piece of garbage?

I sincerely wish I had read these reviews before filing. But who can know, if you have been a long time customer. I don't even know if my taxes have been filed. The navigation was fine until the very end. It directed me to a third party to obtain my refund. By the time it was all said and done, I owed $103.00 to TaxACT/Third Party. What!!! I have never been charged this much, even with the Online Plus. I am sure TaxACT does not care that I am never using their services again. But looks like you will be losing more customers and for that, I am glad. For the lady, who was left with only $50.00, I am so sorry, I would have rather given you my $103.00 than this now gone RIP-OFF Software Program. We may never get a refund on the money unfairly took, so to TaxACT and Third Party, enjoy my money, that's the Last DINERO you will get. Hasta La Vista Baby!!!

I have always utilized Taxact online to prepare not only my taxes, but also my son's and a personal friend's taxes. I always paid $15.00 for my son's simple return until this year it increased to $27.00. Not really a big deal as I do realize prices sometimes (usually) do increase from year-to-year. I prepared my friend's taxes this year in early February. Since she is a home owner the fee was approximately $40.00 for both federal and state.

I've used Tax Act for 4+ years. This year they added a hidden $15 charge to the federal version at the end, for a "PLUS EDITION". I sat on the phone for over 30 minutes and tried to email with zero customer service support. Bottom line is I was stuck as I did not want to redo my entire tax form. I am going to cancel the overpayment via a credit card dispute. Save yourself a headache and use another service in 2017.

I am never able to contact TaxACT on phone. Due to high volume, the call gets disconnected. There is no "Q" for waiting or a call back facility. Some Help topics are not clear. We need to talk to someone for clarification. The Help does not say what is enabled/disabled for possible deduction or to correct or add Forms. It is frustrating and no help on phone line: 319 373 3600.

Yes they're right. Deceptive as a presidential candidate. I used it several years with satisfaction and it's different this year. I can't see a return to check without sending 47 dollars. All you can do is enter information. Filing, printing, viewing, generating any kind of compilation of the entered information will cost you at least 47 dollars. It doesn't tell you this until spending about two days muddling with their awkward process. Sucker!

Here is the exact quote from the TaxACT site, "New to TaxAct? Get our Premium service for FREE." I used the downloaded version last year with no problems (something like $19 or $29, can't remember exactly). This year the downloaded program was something like $75, so I decided to use the "Free" online version. You merrily enter data until you try to save, then you can't do it until you sent them $15 (no mention of that requirement when you start). Ok, I sent the 15 bucks.

I used TaxACT last because it had features TurboTax did not. When I was unable to download an injured spouse form, I called the listed number for TaxACT. There was no answer. I called the pro number for TaxACT. They answered immediately. They refused to help me. Told me the other number was available, I called both numbers repeatedly requesting help offering to buy pro version. Anything just to get it done. They gave me no help. I had to print my forms and download my injured spouse form from IRS to add to my taxes. For this lousy service I had to pay $73.00. Now I get to wait months longer for my return. Thanks TaxACT.

This company over promises and under delivers. They have "tax professionals" who are supposed to assist when users run into an issue. Forget it. If you plan to do it yourself then you better realize that you will really be doing it all yourself. If there is a problem with their program it will be your problem because no one will escalate and provide an answer in any reasonable period of time. When I sent a question in February I was supposed to get an answer in 48 hours or less. It took six days for a reply that was not helpful at all. The rep hired to give assistance that I just spoke with couldn't remember anything about the forms related to my inquiry despite my repeating the form numbers, sections, and line numbers multiple times during a conversation lasting more than an hour. During the hour she put me on hold several times because she could not find the sources related to the problem which I pointed out was possibly a problem with TaxACT.

2016 taxes - I've used TaxACT for years and was very pleased with them, until this year. Pay more this year than any other year and there's limitations on how many I can do. Then today is April 2, 2017 and the New York State forms are not ready for printing. Wake up TaxACT. You're gonna lose a lot of customers this year.

My experience may not apply to everyone because my tax return was fairly simple and straightforward. I'm a recent college grad filing for the first time and I'm single, don't own a home, don't have kids or any dependents, etc. and I took the standard deduction. So for me, TaxACT worked great and it was free for both the federal and state return - something that isn't true of H&R Block and something I didn't realize until I had already inputted all my information in their system and was ready to file. The numbers matched up with the taxes, credits, income etc that I had in H&R Block so I was pretty comfortable with its accuracy. If you have fairly simple return I would recommend TaxACT.

The prepayment "lock-in" is fraught with difficulties. They purposely don't associate the info to your account which means it is next to impossible to use. It is a nice way for them to make extra money. To use pre-payment you have go into the "Professional Program, choose preparer" and create a "practice account" - Of course I got this info after spending an hour on it. Nice, very intuitive TaxACT. I think the overall program, absent prepayment is pretty good though - I just feel cheated out of my lock down price.

This is the first review I've ever written. THIS is the worst experience I've ever had with tax filing. As of now I went in circles with their forms for 4 days. I have written for help. I finally reached someone today by phone. HELP? Not so much. I have so far spent 4 days. I've entered information time after time as it takes you in circles. I finally (thought/think) I filed tax, had confirmation, paid my Federal taxes by Credit card...errors there which were taken care of. Assumed those taxes were done by efile. Still could not get my State taxes done. Did them time after time but they don't print until they are paid for. No place could I find to pay. Only to start reentering information.

I've used TurboTax (great product) for 15 years, however it doesn't support Chrome or Windows XP, so I needed a product that would. Lots of great reviews on TaxACT. Then I used it and have hated it every second I had to use it. It doesn't link forms, the navigation is horrible, and I'm sure this junk pile of software is made in Taiwan. It won't print all worksheets, it doesn't explain what it's doing, and maintains no sense of order so you really know where you are. It takes about 10-12 key strokes just to look at a form. I'm spoiled by Intuit - TurboTax, but I'll never use TaxACT again.

I used TaxACT for prior two years with no issues. But this year is quite a difference as the other customers experienced. Not only the higher price, but the software was changed (mostly in negative direction). The worse experience is I e-filed my return three times, with systems saying it was successfully submitted but it never got filed (I never received confirmation and when I contacted service rep I was told my return was not filed at all). Still working with TaxACT to de-bug but no resolution yet. Past two years process was very easy and smooth (I got confirmation in less than 10 minutes, but this year it's been over 25 hours!). Do not recommend TaxACT.

This is my 3rd and FINAL year using TaxACT. The first two years were relatively easy and helpful. Next year, I will go back to using paper and pen. It is free and takes the same amount of time. It was very cumbersome and time-consuming getting started this year. In the middle of filing, I got interrupted by a request to add cookies to this site, which I didn't want to use. I had to wait until the next day to get rid of this request. The actual filing was awkward too. Getting in touch with help is also difficult. I thought I was getting this done for free, but in the end, the federal was $27.00 and they wanted $33 for the state. You don't find this out until the very end when you plan to file. It definitely was not worth the money. I compare this to the TV commercials for Credit Karma Tax where all tax sites want money for filing. Maybe I'll try Credit Karma next year. I definitely feel deceived.

I have never used TaxACT before and after this year, I will NEVER use it again. I am a foster mom expecting to receive my refund of $135 on March 8th only to learn through several phone calls, that in fact, TaxACT took $85 of my $135 refund leaving me $50. I could cry. This is literally HIGHWAY ROBBERY. I made a huge mistake of not checking reviews. I won't make that mistake again. I hope this review helps other in the future.

The so called "expert" on bottom of page states total costs for "ultimate bundle" costs only $21.95 and includes all federal and state fees. This is a flat out LIE and this "ConsumerAffairs" company should remove it. They have pulled a TurboTax and greatly raised the rates this year. Trying to squeeze all of us for one more year.

The two previous years were a great experience using TaxACT but this year was a very frustrating nightmare. I kept getting a bunch of grayed out boxes. When I would call Tech Support, they would suggest fixes and send me to try only to have to come back and eventually learn I was not the only person with this problem. The system was crashing and they didn't know why -- possibly too many users, try back later.

Adding my voice to the chorus of those already here: TaxAct is great when you're going to be filing the equivalent of the 1040EZ. Any further forms are a mess. Nearly the first of April, and I too am getting the same game and lie for about the third time running, about how "New York State needs to approve the forms for printing before we can remove the watermark"... reading between the lines, clearly a true statement would instead be, "We've not got any internal staffers handy who know how to code, in order to take the "Do Not Print" legend off of the tax return of multiple states." (If I can't print it, honestly, what did I pay these people for? So I can find a blank PDF - A compliant version and type over my answers laboriously side-by-side from their interface?)

I've been filing with them for years. Never any problem until last year... when they wouldn't acknowledge my locked in rate of $14.00, for all returns, (that was a semi-premium cost). I found my receipt, (from them), & they agreed to reduce my rate to the $14.00. I locked in again for this year, (I did it last year), but they either didn't send a receipt, or I misplaced it. I think it was for $17.00 for everything. Now... they said I never locked it in. So the fee is $60.00. They could really care less.

I have used TaxACT for 3 years to prepare several family trust returns. Easy to use first 2 years. This year has been a disaster. Cannot review entire return unless you print and pay $60 and if you discover mistake it costs another $60 to fix. Could do multiple returns for one fee, now it's $60 for each return. Price was $30 last year so it's doubled price with inability to review entire return with all schedules. Also last year I could import 1099-B, now I have to manually enter all transactions. Total garbage. Last year using TaxACT. Very unhappy.

I rarely write reviews but I feel so strongly - this year, costs doubled, donation assistant remained offline and most significantly, I was unknowingly pushed to a 3rd party to be a middleman for tax payment to the IRS. I filed federal and state together in an identical way, as I have done for the last 20 years with TAXACT, yet this year when checking status, I got a cryptic note saying a 3rd party would work my payment. The 3rd party exacted a fee for the service. Once figured out, I logged into the IRS directly and paid through the website without a fee and saved the $32 fee. I don't like being tricked, I don't like features not working, I do not like a price jump for no other causal value other than greed. After 20 years of commending TAXACT to others, I'm finally going over to TurboTax.

I have used TaxACT for as long as it has existed. I have been pleased until this year. What happened? Was the company acquired by another tax preparation company? Who knows? I live in Texas. TaxACT recommended I prepare a Louisiana state tax return because I won a slot machine prize in Louisiana. It says I received social security payments. I didn't.

This is my first year using TaxAct Professional. While the system is somewhat cumbersome to navigate, the end product was fine and e-filing was easy. For the first few months everything was fine, then my clients with daycare and other business use of home were ready for this year's tax return. Unfortunately, TaxAct professional cannot handle Form 8829. This is the first software I have used that does not include a Form 4562 attached to Form 8829. Usually you can enter a client's depreciation schedule into the return and it properly completes the Business Use of Home. Not with TaxAct - as a result you need to utilize a work around and paper file the return. This is not acceptable for a company that advertising "grow your practice" using their software. They have just eliminated a segment of the market that is growing. Unless your client uses the new simplified calculation, you are out of luck.