TaxAct Reviews

I have used TaxACT for the past 3 years and usually I just have to pay for the "state" portion to be refunded. Typically somewhere around 15-30 dollars, I don't remember exactly. This year I had to pay for the Federal refund, the state refund AND the transfer to my bank account. This ended up adding up to over $100 dollars. I wasn't aware of this until I got to the end of my return... So I paid it. I will NEVER use this software again. Completely ridiculous. Before this year, I had always recommended to my friends, won't be recommending anymore.

I'm finding the login process to be increasingly frustrating with each year and as I attempt to get to my account this year I'm about ready to scream and throw my laptop through the window. The website is unstable and kicks you out then you have to go through this whole verification process again. Waste of time. I hate to switch to a new program as they have all my info stored but I'm done with TaxACT.

Prepared my taxes online and was asked if I wanted to import my prior year's return, but didn't mention they charge $15 for that. After completing my return could not e-file my state return and it really wasn't clear as to why. Called their online helpdesk and waiting on hold for over 30 minutes, only to be told there is a state form that they don't have available yet and I can either check back each day to try and e-file or mail it in. They said they had no idea when it would be available. I never received a confirmation email for my federal return either so I really couldn't tell what the status was.

We have been a customer for years but 2015 was the last. Everything TaxACT is SO SLOW. Website is unstable, forms are difficult to navigate, live chat lags, and the list goes on. If you place any value at all on your time, spend it elsewhere or you will wish you had.

I have used TaxACT for years, this year they changed it to where I was forced to use their ''Freelance Tool" which cost me 44.95. Bad enough, but they also charged my account twice and still have not completed filing my return! TaxACT will never get my business again! Been holding for nearly 2 hours and the recording says still almost 2 hour wait! I will be in my attorney's office first thing in the morning!

I have been using TaxAct every single year since 2003 and have never had a problem with their software. My e-file has always been accepted the first time without issues from IRS. I go to the website and use the free version. 1040A. No problems.

I had a question about my e-filing status for NYS/C (as it had not been accepted after a week). After waiting on-line for 30 min, this rep answered my call advising me to go to irs.gov for the state tax status update. When I asked her how it was possible to get the state update from IRS website, she just hung up on me. I've been using TaxACT for the past three years and no more. There is a reason why this is a cheaper choice.

Beware!! TaxACT claims to be free. In the first steps it asks if you want to import data from previous year. There is no mention that they will charge you $15 for that privilege. You don't know that until you get to the end and prepare for filing. It's a scam. Also, the forms are difficult to complete and change the numbers.

I've used TaxAct for several years now, doing simple returns for my parents and complicated returns for myself. The top tier product in their offering is comprehensive. I can file freelance business income and expenses, rental property income and expenses, and see a long list of possible itemized deductions. I have not had any dealings with customer service because the software is easy to use, and the only time I've ever been contacted by the IRS is because I missed one of my 1099s. Not TaxAct's fault.

I have used TaxACT for years. I have also use a VPN for many more years. I have 5 computer, network, and security certifications and know the value of a good VPN for providing an extra level of home computer security. I surely want to be connected to a good VPN when I upload any tax information including mine and my family's SSN's. Taxact, this year, informed me flatly that if I use a VPN, I could not access their services. Not going to happen. There are other tax programs out there.

I've been using TaxAct for over 10 years now! They changed a lot in the past year or two, this year the standard price really hiked. So I figured I try a new player in the market this year, Credit Karma tax, but when I reviewed the return back in April, there were a few things done wrong in the results that I didn't like and wasn't going to use to file. So I decided to just file for an automatic extension request with Credit Karma and to go back to TaxAct later after the tax season cooled down.

Purchased this product from TaxACT. Paid 81 dollars for this software which was what they said it was. For this price I was suppose to get product that would allow me to do a business return along with personal taxes. Instead I got the basic form. When I go to the business portion it asks for the unlock code. They has sent me a confirmation email when I made the purchase with the unlock code. It didn't work after I tried it for 3 times. It just kept going back to the message to unlock.

I filed a State Return for New Mexico with TaxACT Online in 2016. After filing, I received a notice from the State of New Mexico saying that I owed them money. This was after I was told I would receive a refund. I contacted TaxACT and they would not help me resolve the issue. It wasn't until after I threatened to file a complaint with the BBB and the attorney general's office that they responded. 3 months later I received an email that they had made a mistake on the return and I do have to pay the money. I will never use this program again.

The TaxACT service makes it appear as though your taxes are being paid through them. I e-filed my return where it asked for my credit card for the $15 payment for using this so-called service. When I receive a notice that my federal return has been accepted, and receive emails saying my taxes have been filed and my return accepted one is led to believe that the taxes were paid. Wrong. Hidden multiple clicks after finding out your e-filing has been accepted is the location where you can pay your federal taxes. Providing this link on the same page as e-filing would make sense, but this program doesn't make sense.

After purchasing TaxACT software, downloading software, installing software, registering software, TaxACT software will not open unless the TaxACT username and TaxACT password is entered into a small browser pop-up window. Software is very cumbersome to do this each time the program is opened. TaxACT must be tracking and logging local information if TaxACT software users are required to log into the TaxAct Server to use TaxACT on client computer.

Worst tax filing experience I have ever had. They put so many promotional options at the end of the filing process which is confusing and doesn't allow for a clear completion of filing. I used TurboTax previously and I would have gladly paid them 3 times what they were charging not to go through my TaxAct experience again.

Taxact.com has been my go to tax software and program since the mid-2000s, however this year, 2017, they screwed everything up and I am still waiting for my return... since February 3rd, 2017. First, their software claimed that my premium (paid) tax forms were submitted and received without error on February 3, 2017. A day later, I received a notice that I should receive my refund within 21 days. That is where the normality ended and everything went south.

I've been a TaxACT customer for many years. I loved the value for the product that I was getting but this year has been a nightmare. I was looking to download the software like I have in previous years but couldn't find a way to do that so I wanted to call someone for help but the phone number was nowhere to be found. Requests had to be done through email and it says 2-3 business days to respond. What!! It's supposed to be tax season. I was running out of time and I had to do two returns and paid twice for them. I had no choice at the time. There was no other option for this. This will probably be the last year that I stay with them. I feel so scammed. If they respond and return my funds I will update this review and let you know what they say.

I've used this software for years. It WAS great. It's now crapware. Full of bugs and the agent (possibly more than one) is dumber than dirt. You can only contact them by chat and it keeps you waiting forever. Then you get a completely wrong answer to your question. Don't trust it. I chose the direct pay option and the taxes were not paid. My lawyer's going to have some fun!

TaxACT currently owes me at least $300 in penalty fees and interest due to their horrible service. I used to recommend them every year but this time around they completely screwed up my ETF transfer, never told me about it, and when I informed them that they screwed up the transfer they basically told me to go take a hike with their canned response. I will be sending them an invoice for the money owed, they will be hearing from my lawyer, and they've lost a lifetime customer. DO NOT USE.

I received a letter from the IRS asking for an explanation on how we calculated line 73d on form 1040. So I looked it up to see what the heck it was and it apparently is a request for a refund for a prior year overpayment on taxes! We owe the IRS taxes so where the heck did TaxAct come up with any amount of a refund from a prior year - especially since we had never filed out taxes through them before? They are phony and pad your returns to make it seem larger so you will go with them and then BAM! Audit!

I've used TaxACT for several years and have had no complaints. This year has been a nightmare. The links in their emails do not work. The phone number they listed to call the IRS for an e-filing PIN is not working. The email contact info for them bounced, saying the server was not working. Meanwhile, I am stuck in limbo with my tax return. Last year's price was reasonable. This year's was more than double, for lousy service. TaxACT has lost my business.

I've been using TaxACT for many years and I don't have any issues about it. They provide quick consulting if you were enrolled to Premium and low price and free State filing. This year is terrible! For the amount of $85 in total you get Federal and State with different prices. I should have gotten the review first before I proceed :(. I should get tax preparer to prepare this for me and she would cost only $50. To the fact that I have no refund, this $85 really matters on my pocket.

After over a decade's use of TaxACT, you lost me as a customer this year because of your cumbersome signing in and mainly your deceptive pricing this year. Be upfront with your pricing. You have become too expensive but for what and why is that not disclosed at the beginning?

I have been a TaxACT customer for 10 years, but this was my last. They used to be such a bargain. The first 8 years were less than $20 for both federal and state. Last year was $30 and this year was $75. I also did not like that the online version did not let you see or interact with the actual forms. I feel totally slimed by the "Start now for Free", then they get you at the end.

Horrible experience. I had used them for '14 and '15 taxes which were pretty complicated and had partnership income. OK then, if a little clunky with the Q and A format. This year should have been super-simple (could probably do it by hand if I had the patience). But what a nightmare! It's like a totally different service. Very slow on the 16th and 17th of April. Then when I tried to file electronically (or print) on the morning of the 18th the whole system crashed. It first tried to sneak in a $79 "audit protection" fee. When I declined, and just went with the $37 option, it would not accept payment, so it would not send the return off to the IRS. Worse, the screen froze. The back button was inoperable. I had to go back to the very start of the Q and A nonsense to try the payment again. Failed all morning. So ended up filing an extension (first in my life), and will try tomorrow.

Price increase! Nearly 400%. I've been using TaxACT for more than a decade. I've always found it to be a good product and I've used it year over year to file my state and federal taxes. This year, though, was a shocker! I use the desktop version because, in this day and age, I don't want my tax information stored "in the cloud". When I downloaded the software this year I was charged $121 whereas it cost me $35 last year. Over time, the increases have been reasonable. This year is an abomination. Surely the convenience of not having to re-enter all of the information from preceding returns is worth something but after this I will certainly be using a different product for next year's tax returns!

I tried it once, as it said it would file 1040A and state for free! It charged me $37 just to print my 1040A (the e-file would not work). Then it tried to charge me the $37 again to print out my state form, so I could mail them out myself. I was charged $74 to print out and mail my own simple forms!!! It is a giant rip-off!!

TaxACT is price gouging - I've been with them for years and I don't know if it was the coffee this morning that made me take note or the fact that they have changed practices, but my filing this year cost me $75 and here's why. I've been with them for years, they pull my info from prior years nicely. This service is $10 and I appreciate it and happily pay it. To file the state section it's an additional $38, OK I can deal with that. This year I hit $75 as I was forced into the more expensive product at an additional $37.

I am totally dissatisfied with TaxAct! First of all, I saw an ad that they changed the price from $30.00 to $33.00. Secondly, by the time I finished, and got ready to submit, there was a $37.00 charge for the federal return, and $38.00 for the state return. Also, just to transfer the money into my checking account, the bank charges a $28.00 fee!! I am a senior citizen, and I feel like I've just been fleeced!!! So, I decided not to have the money automatically deposited, so I won't have to pay the bank fee!! This is just wrong!! I may as well have paid someone to do the filing for me!

I received the following in Nov. 2016: "You only have 3 days left to access our exclusive Cyber Monday offer! Lock in your 30% off TaxAct 2016 Plus Edition today! As always, your low price is guaranteed no matter when you file." I locked in my price as directed. Then a short while ago I received the following: "Simply sign in to your TaxAct Account. Your username is: **. Open your return to guarantee your 50% savings on your already low locked in price! Your discount will be applied at check-out. E-file your return and enjoy your savings!"

TaxACT doesn't disclose anywhere until you have finished entering all your information that their version for trusts doesn't support every state. So after putting in all the time to use the program only then do they tell you it won't work for where you live, in my case Oregon. This is a deceptive trade practice designed to lure customers in who wouldn't have used the product otherwise. I'd add my voice to all the others regarding the shady nature of this company's practices.

Although I have used TaxACT for the last couple of years and it has done a good job on my federal taxes, I have to give it a failing grade on state taxes. It did not identify that I actually did not even need to file an Oregon State non-resident form because my income was under the designated threshold. Therefore, in 2015 I filed when I didn't really need to and it cost me about $50. I almost made the same mistake this year but I happened to go to the state directions myself and noticed that I did not even need to file. This mistake would have cost me close to $100 this year. The income threshold should have easily been identified by TaxACT. I feel like perhaps TaxACT is intentionally programmed to allow tax filers to file state taxes when it is totally unnecessary, so the company can collect the extra fee for filing state taxes. FAIL!

I've been a loyal client of this company for a number of years, but all that changed today, April 16, 2017 year when I filed my tax return. I was expecting the same customer experience and similar pricing, but little did I know that TaxACT has transformed from a company whom I trusted and respected into just another ripoff service. The first sign I should have figured out something was amiss was when there's this new charge of $10 to import last year's tax information. It was a minor annoyance, but I paid the $10 and imported my taxes. So far, so good, right? Wrong!! I proceeded to complete my taxes, and because my return is fairly simple, I just assumed that I would pay $15 or $20. All of that changed when I went back and added some gambling winnings I forgot to include.

Attempted to file taxes, taxact.com had me paying almost 7000 dollars in federal and state tax. I tried to correct their mistakes but got nowhere with this fraud of a company. I did my taxes on paper myself, the way I always have, and I'm getting back almost 1100 dollars in refunds.

Basically, they shut down tax day and set up ways to make contacting them very complicated. Use a company with available customer service and active tax day. I went to submit my tax return with your company on tax day. I work overnight shifts and your website shut down mid application on tax day. I attempted to contact you and the process proved you do not want to interact with your clients. It was a grueling process and now I have the privileged of applying with another company since tomorrow is Easter after-all... 90 minutes of submission with your company amounted to being shut down and having to do it all over again with another company.

Wow, I was a huge fan of your tax software for 5 years. This year I even convinced my son to use it, boy, I wish I had not. You've ruined a great user interface and experience. I will hunt down every site that allows feedback and make a point of complaining about the CRAP you've passed off. I can't believe I've wasted so much money trying to get a simple federal form completed. NEVER AGAIN, and I would give zero stars if that were an option. TurboTax or H&R Block are better and actually would have cost me less. I guess you guys are planning on getting out of the business altogether? You must be because I've not read a single review positive review that wasn't generated by some half talented marketing person. Why on earth would piss so many people off with this wretched piece of garbage?

I sincerely wish I had read these reviews before filing. But who can know, if you have been a long time customer. I don't even know if my taxes have been filed. The navigation was fine until the very end. It directed me to a third party to obtain my refund. By the time it was all said and done, I owed $103.00 to TaxACT/Third Party. What!!! I have never been charged this much, even with the Online Plus. I am sure TaxACT does not care that I am never using their services again. But looks like you will be losing more customers and for that, I am glad. For the lady, who was left with only $50.00, I am so sorry, I would have rather given you my $103.00 than this now gone RIP-OFF Software Program. We may never get a refund on the money unfairly took, so to TaxACT and Third Party, enjoy my money, that's the Last DINERO you will get. Hasta La Vista Baby!!!

I have always utilized Taxact online to prepare not only my taxes, but also my son's and a personal friend's taxes. I always paid $15.00 for my son's simple return until this year it increased to $27.00. Not really a big deal as I do realize prices sometimes (usually) do increase from year-to-year. I prepared my friend's taxes this year in early February. Since she is a home owner the fee was approximately $40.00 for both federal and state.

I've used Tax Act for 4+ years. This year they added a hidden $15 charge to the federal version at the end, for a "PLUS EDITION". I sat on the phone for over 30 minutes and tried to email with zero customer service support. Bottom line is I was stuck as I did not want to redo my entire tax form. I am going to cancel the overpayment via a credit card dispute. Save yourself a headache and use another service in 2017.

I am never able to contact TaxACT on phone. Due to high volume, the call gets disconnected. There is no "Q" for waiting or a call back facility. Some Help topics are not clear. We need to talk to someone for clarification. The Help does not say what is enabled/disabled for possible deduction or to correct or add Forms. It is frustrating and no help on phone line: 319 373 3600.

Yes they're right. Deceptive as a presidential candidate. I used it several years with satisfaction and it's different this year. I can't see a return to check without sending 47 dollars. All you can do is enter information. Filing, printing, viewing, generating any kind of compilation of the entered information will cost you at least 47 dollars. It doesn't tell you this until spending about two days muddling with their awkward process. Sucker!

Here is the exact quote from the TaxACT site, "New to TaxAct? Get our Premium service for FREE." I used the downloaded version last year with no problems (something like $19 or $29, can't remember exactly). This year the downloaded program was something like $75, so I decided to use the "Free" online version. You merrily enter data until you try to save, then you can't do it until you sent them $15 (no mention of that requirement when you start). Ok, I sent the 15 bucks.

I used TaxACT last because it had features TurboTax did not. When I was unable to download an injured spouse form, I called the listed number for TaxACT. There was no answer. I called the pro number for TaxACT. They answered immediately. They refused to help me. Told me the other number was available, I called both numbers repeatedly requesting help offering to buy pro version. Anything just to get it done. They gave me no help. I had to print my forms and download my injured spouse form from IRS to add to my taxes. For this lousy service I had to pay $73.00. Now I get to wait months longer for my return. Thanks TaxACT.

This company over promises and under delivers. They have "tax professionals" who are supposed to assist when users run into an issue. Forget it. If you plan to do it yourself then you better realize that you will really be doing it all yourself. If there is a problem with their program it will be your problem because no one will escalate and provide an answer in any reasonable period of time. When I sent a question in February I was supposed to get an answer in 48 hours or less. It took six days for a reply that was not helpful at all. The rep hired to give assistance that I just spoke with couldn't remember anything about the forms related to my inquiry despite my repeating the form numbers, sections, and line numbers multiple times during a conversation lasting more than an hour. During the hour she put me on hold several times because she could not find the sources related to the problem which I pointed out was possibly a problem with TaxACT.

2016 taxes - I've used TaxACT for years and was very pleased with them, until this year. Pay more this year than any other year and there's limitations on how many I can do. Then today is April 2, 2017 and the New York State forms are not ready for printing. Wake up TaxACT. You're gonna lose a lot of customers this year.

My experience may not apply to everyone because my tax return was fairly simple and straightforward. I'm a recent college grad filing for the first time and I'm single, don't own a home, don't have kids or any dependents, etc. and I took the standard deduction. So for me, TaxACT worked great and it was free for both the federal and state return - something that isn't true of H&R Block and something I didn't realize until I had already inputted all my information in their system and was ready to file. The numbers matched up with the taxes, credits, income etc that I had in H&R Block so I was pretty comfortable with its accuracy. If you have fairly simple return I would recommend TaxACT.

The prepayment "lock-in" is fraught with difficulties. They purposely don't associate the info to your account which means it is next to impossible to use. It is a nice way for them to make extra money. To use pre-payment you have go into the "Professional Program, choose preparer" and create a "practice account" - Of course I got this info after spending an hour on it. Nice, very intuitive TaxACT. I think the overall program, absent prepayment is pretty good though - I just feel cheated out of my lock down price.

This is the first review I've ever written. THIS is the worst experience I've ever had with tax filing. As of now I went in circles with their forms for 4 days. I have written for help. I finally reached someone today by phone. HELP? Not so much. I have so far spent 4 days. I've entered information time after time as it takes you in circles. I finally (thought/think) I filed tax, had confirmation, paid my Federal taxes by Credit card...errors there which were taken care of. Assumed those taxes were done by efile. Still could not get my State taxes done. Did them time after time but they don't print until they are paid for. No place could I find to pay. Only to start reentering information.

I've used TurboTax (great product) for 15 years, however it doesn't support Chrome or Windows XP, so I needed a product that would. Lots of great reviews on TaxACT. Then I used it and have hated it every second I had to use it. It doesn't link forms, the navigation is horrible, and I'm sure this junk pile of software is made in Taiwan. It won't print all worksheets, it doesn't explain what it's doing, and maintains no sense of order so you really know where you are. It takes about 10-12 key strokes just to look at a form. I'm spoiled by Intuit - TurboTax, but I'll never use TaxACT again.

I used TaxACT for prior two years with no issues. But this year is quite a difference as the other customers experienced. Not only the higher price, but the software was changed (mostly in negative direction). The worse experience is I e-filed my return three times, with systems saying it was successfully submitted but it never got filed (I never received confirmation and when I contacted service rep I was told my return was not filed at all). Still working with TaxACT to de-bug but no resolution yet. Past two years process was very easy and smooth (I got confirmation in less than 10 minutes, but this year it's been over 25 hours!). Do not recommend TaxACT.

This is my 3rd and FINAL year using TaxACT. The first two years were relatively easy and helpful. Next year, I will go back to using paper and pen. It is free and takes the same amount of time. It was very cumbersome and time-consuming getting started this year. In the middle of filing, I got interrupted by a request to add cookies to this site, which I didn't want to use. I had to wait until the next day to get rid of this request. The actual filing was awkward too. Getting in touch with help is also difficult. I thought I was getting this done for free, but in the end, the federal was $27.00 and they wanted $33 for the state. You don't find this out until the very end when you plan to file. It definitely was not worth the money. I compare this to the TV commercials for Credit Karma Tax where all tax sites want money for filing. Maybe I'll try Credit Karma next year. I definitely feel deceived.

I have never used TaxACT before and after this year, I will NEVER use it again. I am a foster mom expecting to receive my refund of $135 on March 8th only to learn through several phone calls, that in fact, TaxACT took $85 of my $135 refund leaving me $50. I could cry. This is literally HIGHWAY ROBBERY. I made a huge mistake of not checking reviews. I won't make that mistake again. I hope this review helps other in the future.

The so called "expert" on bottom of page states total costs for "ultimate bundle" costs only $21.95 and includes all federal and state fees. This is a flat out LIE and this "ConsumerAffairs" company should remove it. They have pulled a TurboTax and greatly raised the rates this year. Trying to squeeze all of us for one more year.

The two previous years were a great experience using TaxACT but this year was a very frustrating nightmare. I kept getting a bunch of grayed out boxes. When I would call Tech Support, they would suggest fixes and send me to try only to have to come back and eventually learn I was not the only person with this problem. The system was crashing and they didn't know why -- possibly too many users, try back later.

Adding my voice to the chorus of those already here: TaxAct is great when you're going to be filing the equivalent of the 1040EZ. Any further forms are a mess. Nearly the first of April, and I too am getting the same game and lie for about the third time running, about how "New York State needs to approve the forms for printing before we can remove the watermark"... reading between the lines, clearly a true statement would instead be, "We've not got any internal staffers handy who know how to code, in order to take the "Do Not Print" legend off of the tax return of multiple states." (If I can't print it, honestly, what did I pay these people for? So I can find a blank PDF - A compliant version and type over my answers laboriously side-by-side from their interface?)

I've been filing with them for years. Never any problem until last year... when they wouldn't acknowledge my locked in rate of $14.00, for all returns, (that was a semi-premium cost). I found my receipt, (from them), & they agreed to reduce my rate to the $14.00. I locked in again for this year, (I did it last year), but they either didn't send a receipt, or I misplaced it. I think it was for $17.00 for everything. Now... they said I never locked it in. So the fee is $60.00. They could really care less.

I have used TaxACT for 3 years to prepare several family trust returns. Easy to use first 2 years. This year has been a disaster. Cannot review entire return unless you print and pay $60 and if you discover mistake it costs another $60 to fix. Could do multiple returns for one fee, now it's $60 for each return. Price was $30 last year so it's doubled price with inability to review entire return with all schedules. Also last year I could import 1099-B, now I have to manually enter all transactions. Total garbage. Last year using TaxACT. Very unhappy.

I rarely write reviews but I feel so strongly - this year, costs doubled, donation assistant remained offline and most significantly, I was unknowingly pushed to a 3rd party to be a middleman for tax payment to the IRS. I filed federal and state together in an identical way, as I have done for the last 20 years with TAXACT, yet this year when checking status, I got a cryptic note saying a 3rd party would work my payment. The 3rd party exacted a fee for the service. Once figured out, I logged into the IRS directly and paid through the website without a fee and saved the $32 fee. I don't like being tricked, I don't like features not working, I do not like a price jump for no other causal value other than greed. After 20 years of commending TAXACT to others, I'm finally going over to TurboTax.

I have used TaxACT for as long as it has existed. I have been pleased until this year. What happened? Was the company acquired by another tax preparation company? Who knows? I live in Texas. TaxACT recommended I prepare a Louisiana state tax return because I won a slot machine prize in Louisiana. It says I received social security payments. I didn't.

This is my first year using TaxAct Professional. While the system is somewhat cumbersome to navigate, the end product was fine and e-filing was easy. For the first few months everything was fine, then my clients with daycare and other business use of home were ready for this year's tax return. Unfortunately, TaxAct professional cannot handle Form 8829. This is the first software I have used that does not include a Form 4562 attached to Form 8829. Usually you can enter a client's depreciation schedule into the return and it properly completes the Business Use of Home. Not with TaxAct - as a result you need to utilize a work around and paper file the return. This is not acceptable for a company that advertising "grow your practice" using their software. They have just eliminated a segment of the market that is growing. Unless your client uses the new simplified calculation, you are out of luck.

I have used TaxAct as a professional for a few years but this year they have become completely ridiculous with their logging in to my computer to prepare a tax or look something up. First I have to click I'm not a robot, then I have to click on the right appearing boxes, then I have to enter a code they send me via phone text... ughhh... Too time consuming!

I have used tax act for years and never had any problems, until this year. First I was locked out with my password and had to open a new account and start from scratch with all of my data. The program was extremely difficult to use. If you were new to doing taxes you would have missed most of your deductions. Was hard to find the proper pages to put your information/deductions in. I managed to get through with my taxes just to find out the price was increased by $20 from last year. Next year I will look elsewhere.

It states it is free but for whatever reason I was being billed 15 dollars. No explanation and no reason. It clearly states FREE!!! I guess I could have paid and been finished but I choose to use TurboTax and they offer free filing but you have the option to upgrade. The TurboTax site also is easier to use. I chose the free version and that's what I got. I do not recommend the TAXACT SCAM!! VERY DISSATISFIED!!

I've used the service for four (4) years. Functionally, the product is a little quirky, but once you get used to it, it works well. My frustration (and reason for leaving) is the fact that they sent an offer LATE 2015 (when there is only 1-2 months left in the tax year) to lock your rate for their service. It does state 2015, but since I'd already file my taxes 9 months earlier - my assumption was that it was for the following (2016) tax year. Once I completed the current year, I was surprised to find that I owed the full retail rate ($35 in my case). I went ahead and paid it, but I won't be doing business with them in the future. Why would you advertise an option to lock in your rate - when there's only 1-2 months left in the tax year? To me it's deceptive advertising. My mother always said, "If there's smoke in the kitchen, there's probably a fire close behind." I don't want to get burned! I'll be trying TaxSlayer next year.

I have used TaxAct.com for a number of years and have had no problems until this year. Almost every time I signed in with my correct user id & password, plus the "Captcha" info, I was immediately redirected to sign-in again or when I clicked on the "Continue where I left off" button. Then when I finally got through after several sign-in attempts, I was directed to a page that I had already filled out before. After completing a few previous filled-out pages and possibly a few new ones, all which were saved, I was then forced to exit and sign-in again. This went on for many hours over 3 days. I tried a different browser, rebooted my computer, used a different computer, cleared out the cache-same problem. When I contacted the customer service on chat, they wrote this was a problem they could not help with and directed me to email or call. I emailed my issue, but have not received a response.

I filled out the questions as I did for many years and when I came to the end it asked me to give them a credit card number for the $10 that I requested to upload last year's tax return. And when I got to the end I could not print my tax return, I would have to pay the IRS directly right then and there. I need my copy and I buy a money order to send it April 15.

I have used TaxAct for a number of years. I purchased the 2016 Federal and State versions for a total of $61. Based on my experience, I will no longer use TaxAct to prepare my tax returns. There are two reasons for this decision. The first reason is the "bait and switch" technique associated with electronic filing of your return. The program implies that the cost is merely $10 to file electronically. However, after several steps an additional $25 dollar charge is revealed. I think that many taxpayers may end up paying this fee, due to confusion or just plain exhaustion. The second related problem is that when I attempted to print my federal and state returns, I discovered that the state return cannot be printed. Multiple contacts with TaxAct customer service were unsatisfactory. The response was that final NM state tax forms were not yet available. As of this final day in February 2017, the forms are not available from TaxAct. I will be seeking paper forms elsewhere.

Just logged on to TaxAct to begin my federal filing and was first shocked by the extraordinary rise in prices. Next, instead of logging in and importing last year's filing, I had to create a new login name, password and answer three security questions. Now, I know this is because of all those little hackers living in their mother's basements, but I got through it. Next, it asked whether I wanted to import last year's return. Well, yes, this is why I use TaxAct because they already have the basic answers and can prompt me for 1099 info from the same companies as last year. The only file I have ever gotten from them is a .pdf, but now they are asking for a file with another extension and which I do not have which means I have to begin again from the very beginning.

I used them the first year with no problem except for printing and I was able to reach them for help with that. Since then I have never been able to reach them for help and they won't let you back on their website. This year I paid $65.00 for efile and another $25.00 that I was unclear what it was for. So I efiled anyway. I got my refund from Federal (IRs) within about 2 weeks. I was unable to verify if they took out the charges they wanted, perhaps that is what the extra $25.00 was for. I thought I was paying the $65.00 for help but can't even get back on the website to verify what I already put. It seems they don't recognize me, they keep asking the same questions.

This year will be my 3rd year using TaxACT if I can even get my return processed. The 1st 2 years I never had a problem. So I know how to enter a tax return. I only use TaxACT for my business, however I have been using Free Tax USA for my personal return for 7 years. Free Tax USA does not do business returns. So I have experience with two softwares and can definitely tell the difference in TaxACT v. Free Tax USA. TaxACT does not give thorough explanations if you have a question about something.

I have used TaxACT for last 5 years and been satisfied with the product. I used it for my taxes which required self-employed business income, capital gains on stock transactions, itemized deductions, and on another return which has a lot - 30 or so... stock and option trades to report. In previous years this all worked rather smoothly and I was satisfied... until this year.

I have used TaxAct for several years. After finishing the tax, TaxAct failed to deliver the e-file in both state and federal. The files returned in various reasons. I would never used their e-file again.

I been doing my taxes along with my kids and brother. Through the years the price has been more than fair. Last year it was $20. This year it's $50. Our info, income etc is the same every year. I'm very upset! My family will be doing their taxes elsewhere. I feel I have been scammed! I'm a senior and disabled. This is not right! Federal taxes have always been free!

I have been using TaxACT for a number of years, like most of you. Prior years had no complaints fees were reasonable. Not aware of any mistakes in the government's favor. In 2015 the fee was half of the 2016 fee. This year all has changed - fees doubled, software mistakes I having a very difficult time dealing with. Costing me money, as well as possibly an audit. Which they don't back up their work. This year really makes me think, how many years were mistakes made without my knowledge. Next year will be a very different story, it will not be about TaxAct... I'M DONE.

I have used TaxACT (online) for more than 8 years and though it was not free (we have long schedule D and schedule C) it was reasonably priced and I was able to verify that all the forms were correct before paying. In four of those years I had contact support and wait for them to fix certain bugs before filing. This year I am now unable to view the forms (IRS or State) and their support doesn't seem to be aware that views were available in previous years. The only response from their support tells me to pay and file, then I can print all the forms. They know nothing about viewing forms!

I have been a TaxAct customer for years. This year when starting my usual tax info they wanted $10.00 to import my last year's tax information that was always done for free before. Then I chose the basic package and painstakingly inputted all my itemized deductions. But to advance and keep all my itemized work I would have to upgrade to a costlier feature or be stuck with a default of standard deduction which was substantially lower than my itemized. So here is a comparison 2015 TaxAct was $29.98 for Fed & State e-file 2016 same e-file cost me $60.00. This year it took me longer than normal, program did not work well, was a pain in the neck and a 100% increase in cost than last year. TaxAct lost a customer of over 15 years. SHAME.

While the application worked fine and I am happy with it, I am very unhappy that the price has almost doubled in one year. I typically do our return and several friends as well as family members, and this is going to cost too much. I will be looking elsewhere, despite being a faithful Tax Act user for over 7 years. I have also recommended it in the past to others but will not be doing so again.

Last time I will use TAXACT. Misleads you as free. Starts off lying about it being free if your income is less than "X", as it drags you slowly thru it then after all your time has been invested, it tells you if you have an HSA account, you have to upgrade for $27.00, then charges another $33.00 to file state returns. My state return was $75.00. They took $33.00 of it. That should be illegal.

TaxAct claims you will be able to file and print tax returns for free. IT IS FALSE! The programs allows you to get all the way to the end of entering all of your information and then requires you to pay substantial amounts of money to e-file or print a paper return. If you do not pay, you will not be able to access any of your information and will have wasted your time. FIND A TRULY FREE TAX SYSTEM!

I have being TaxAct for a few years... It's better than spending 400.00 or so with H&R Block or Jackson Hewitt. TaxAct only charges me about 30.00 to file my fed and state. Super easy and works for me each time. Republic bank is with bank that the funds are deposited from. TurboTax wanted to charge me 80.00 and they were also getting me back 300.00 less than TaxAct... Thanks TaxAct.

I'm trying to file my NYS CORP return and their system keeps telling me forms are not yet approved by NYS. After calling NYS this is not true. They keep giving me the runaround. A very unprofessional company with horrible customer service. Will never use again.

I had a question about an apparent error in TaxAct's calculations, but could not reach them by phone. One phone number never rang and the other just gave a busy signal - in February! That's when I came here and saw all the other trouble people have with TaxAct now. Guess that's the end of my business with this company after 14 years of using it.

Price lock guarantee is very confusing. Back in November 2016 TaxACT sent a email to me indicating they responding I could take advantage of the cyber Monday price lock guarantee. In effect, I would be able to get certain features which I would not be charged for. I responded accordingly and thought everything was all set for my 2016 filings. Upon completing my filings, I was charged approximately $60. I assumed it was to be free. I believe that TaxACT made the process of accepting the cyber Monday offer so complicated that most people we are not able to participate in it even though they thought they qualified. Repeated emails back-and-forth between me and the company were to no avail. And I am out $60. I would strongly consider not using them in the future.

I have been using TaxACT for roughly 8 years. It has always been good. However, after this year the price for a standard 1040 more than tripled to $40 and the price for the fed e-file fee went from $15 to $65? Also the software was so frail it took almost 4 hours to get thru the basic return without having to go thru pages I have been thru twice before. TaxACT has never had "great software" but this year it's noticeably worse. I will definitely not be using this "service" any longer. Very disappointed.

After several years using TaxAct with very good results, since the 2015 and now 2016, last year I use them. Application getting really difficult to use, fees are now in every corner, and of course, they wait until the last screen to submit the electronic version for a direct deposit service to hit you with a $25 charge, just to use direct deposit. 2016 cost of the download double plus $25 band fee, just about how much a CPA would had charged me to do my taxes. Done with TaxAct. PLUS - called them and it seems like they have just two people answering calls. Took forever to get a life person. BYE TAXACT!

TaxAct is absolutely garbage, DO NOT use it. It is riddled with bugs, crashes regularly, and the advertisement for a "free return" is absolutely false. My return was free, but my boyfriend's was $90 for NO REASON. Our returns were nearly identical but they charged him $90 for what should have been a free return. Absolutely ridiculous, DO NOT waste your money on this worthless service.

I've use TaxAct for a number of years and if I ever use it again I'll be very careful. This year after going through the most tedious process I've ever gone through I'm asked if I want my fee deducted from my return, I said yes. It never told me it was going to cost me $25 to do this or I would have paid by credit card for no extra charge. I could have cancelled the filing but after 2 hours I felt it wasn't worth it. I'm told I can do it on TurboTax FREE from now on or I can do it by paper easy enough. Very deceptive to me, it should have been made clear to the user that if you do it by CC there is no extra fee and if you take it out of taxes it will cost you.

I have used TaxAct for the past 3 years and it is not free, by any means. The cost to file has gone up each year. First year was only $14 and state was free. Then next year was $24. This year almost $60. Will not be using them this year.

I received a promotional email offer from TaxACT on January 22 which offered the Premium version of their software for 55.00. I clicked on the link from the email on February 4 and the price was 70.00. I called TaxACT customer service and they said their website said the $55.00 price expired on January 31. The expiration of their price IS NOT mentioned in the promotional email (even in the small print). They refused to honor the price from the email. This is deceptive and false advertising. An honorable company would honor their agreements. I have used them for 3 years and will not use them this year OR in the future.

I wanted to go out on my own this year, so I decided to use TaxAct Professional. I got all the paperwork together everything approved I opened up my business and was so embarrassed I could not efile. They took my money for efiling but they were not going through so I lost customers and they will not refund my money for the returns that did not go through. PLEASE DO NOT WASTE YOUR TIME OR MONEY. THIS COMPANY IS EMPLOYED WITH A BUNCH OF CROOKS.

I've used TaxAct for years, and have been relatively satisfied. Sometimes cumbersome, I've grown accustomed to its interface. It's always been frustrating at the end to get to the right point of printing/e-filing, but until April 2016 all had worked well. Completing our relatively simple 2015 Federal & State returns, I submitted them for e-filing. Everything checked out, and at first, I received a message saying our returns had been accepted by the IRS/State. A few minutes later, I received a message saying No, they in fact had been rejected by the IRS, and consequently by the State. I "fixed and filed" my returns FIVE TIMES, WITH NO SUCCESS. And NO SUPPORT FROM TAXACT. The next day, I tried again, with the same result. I printed the message pages, and the returns, and mailed them via certified mail to IRS and the State.

TaxAct sent the wrong account number! I reviewed my e-file. The correct account number/Rn is shown. But the account number has dashes 000-000-000. No matter what I did the dashes would not go away. Now I have to wait for a paper check. For both state and federal.

I never had a problem with TaxAct until last year. I have a Daughter who during the 2015 year was 16 turned 17 at the end of the year and was a full-time high school student. TaxAct would not let me claim her; I entered in the info exactly as I was suppose to, but for some reason never got a question asking if she was a school student. I don't know why I didn't question it, I thought maybe because she had a part-time job (working 3 hours a week). Now During the 2016 year she was 17 turned 18 at the end of the year still full-time high school student and yet again would not let me claim her and yet again never asked the question if she was a school student.

Does anyone know why when I go to the e-check status it tells me "a return matching the data was not found" but then when I log on to TaxACT it says "you have e-filed your return" and then when I go to 2016 e-file status report my federal and state have been accepted on 1/26/2017. But then when I go to where's my refund it also tells me that I have no information available. But before when I got the email and text saying that my state and federal had been accepted by the IRS I could see my status and the bars on where's my refund. So I look into my e-file and this is what it tells me "We are showing the following errors with the returns you are attempting to e-file.

Every time I need to call for a question concerning my account I get the best service. One representative in particular named Monica, will not forget her name as its the same as my daughter's. Monica was extremely patient and helped me update my password. She answered all my questions and even took my order of the software by phone. It is because of great service that I continue to use taxact. Thank you!

TaxAct is not a free filing service. I started to file this year 2017 and they wanted to charge me $60 for state and federal. I cancelled everything. Will never use them again. I can file for free. Very disappointed.

TaxAct -- what a nightmare. Spent around 5 hours TRYING to file with TaxAct, and my taxes are EASY. Site is NOT user-friendly. Encountered repeated technical issues trying to print required documents. At the end of my "free" filing, I find I'm charged $20 + $5 from some "Republic Bank." Finally canceled the return and went to TurboTax. What a contrast! Easy to use, quickly done, and NO hidden fees at the end. Free means FREE!

I've been with TaxACT for years, but this will be the last one. I got through the process then onto e-filing. The dollar amount stated to efile was a bit over $10. I went thru the process (which honestly took longer than doing my taxes). On the page that asked how I wanted to pay, I clicked to deduct the amount from my refund. Okay fine. Then I get to the very LAST page and it tells me the amount they'll take is over $32. I didn't see that amount anywhere else. At that point I just wanted it done, so went ahead. But they've lost my business because of it.

After trying H&R Block a little complex and difficult to understand. The cost was too high to deal with it year to year. I used TurboTax's program for several years but have had issues trying to find archived taxes even after paying extra for that service. Again, too pricey. TaxAct became my favorite because it was easy to navigate and cost effective. I have access to my taxes for 7 years without additional fees. Though all three have had free federal and state filing fee for lower income taxpayers for several years TaxAct, to the best of my knowledge, was the first to offer it to the "average joe" middle class working taxpayers. I highly recommend it. Best Tax Program for Your Buck!

I have used TaxAct for several years and have not had any trouble. For anybody with a computer, I would highly recommend them. Their process is easy and straightforward. One year I tried another company because they sent me a CD-rom, but I didn't care for it as much. I don't know why so many people are sending in bad reviews.

On the night before individual income tax returns are due they choose to shut their site down. Continuously I have been frustrated with their technical incompetency and customer support. You have to have poop for brains to even consider shutting your system down the night before taxes are due. You cannot login to their system to work. WTF TAXACT, seriously.

With the 2015 version you have to upgrade to Premium ($40) to be able to print Schedule C. This is a way of forcing people to pay more otherwise the return can not be printed. But there is a way around this. You can still print each form manually. On Schedule C, I just fill in a blank form from the IRS website and printed this. Then just mail the form. I am not sure if you can file electronically if you are not a Premium user.

This company is a robbery tool. It is creating "free" version of software, that is sitting in your computer along with all forms you filled and filed. BUT you are never able to print them after you filed. NEVER. That is what they are explaining to you, pushing you to purchase their stupid product AGAIN. It is clearly robbery tool. Moreover, the specialists there are rude, incompetent and at such place could not be trusted. Do NOT trust them your information. Go somewhere else.

TaxACT has improved on the technical issues that drove the IRS payment mishaps of past filings but the back-end load that gets dropped once the return is verified, submitted and filed more than doubles the "bait" price they advertise. I was expecting my $19.99 TaxACT experience to total out to $30-35 with filing and payment transfer to the IRS, but it ended up totaling up to about $50. The process of filling out the form was relatively good, with a finale.

I've used TaxAct for over ten years. There is a flaw in the program that figures the self-employed insurance deduction for page one if you have Obamacare; this has been confirmed. If you are the owner of a Sub-S, in a partnership, or have a schedule C, and receive a 1095-A, review VERY carefully the amount TaxAct uses for your self-employed health insurance deduction. Very simply, if you have enough profit and/or W-2 wages from your business, the amount of the health insurance deduction should equal your actual out-of-pocket amount paid for health care plus or minus the adjustment for premiums on page two of your return. (The deduction is limited to profit plus wages (Sub-S) from the business.) You may have to amend previous years' returns.

I filed with TaxACT for last year like I did the year before. This time I too found out that my income tax information was not submitted by TaxACT. They have gotten me in trouble with the IRS. When I realized my information was not submitted I went back and tried again. Everything was done as it was supposed to be, but I found out the information still was not submitted. It is only when I read these reviews that I see that this has happened to others. TaxACT put me in a serious mess with the IRS for not submitting my information and we all know the IRS: they could care less about how, they just want my hard earned money, no matter what. TaxAct, you are deplorable!!!

I filed my 2015 NYS taxes with TaxACT, and still have not received my refund! I received confirmation from TaxAct stating my New York electronic return was accepted on 3/2/2016. Well it's been almost 7 months and still NOTHING!!! I will NEVER use TaxAct again. I'm still trying to find out what happened to my check...

I checked with the irs.gov, to see when my refund would arrive. I filed, paid and received the receipt. IRS couldn't find anything, on the phone, or the site. I logged into my TaxACT site, and it said, it wasn't completed nor filed. I should continue where I left off. After complaining to them about why they debited my account before it was completed, telling me that it was, they decided to issue a refund, in 2 to 15 days. I will never use them again, and I wouldn't advise my worst enemy to use them. My question to them is why did they charge me if the documents were not completed?

I've been filing taxes for a long time, but have never been more confused than filing with TaxAct. To make a long story short, I had to contact the support team due to the fact that it's June 28th, and I just discovered my taxes hadn't been filed.... and I paid twice! I had confirmed, sent, looked-at, scanned, printed, viewed, re-viewed, re-re-viewed, waited, and anticipated.... only to now worry that my federal and state filing had not been filed. Use this site with caution, or don't use it... it's up to you! I should have read the complaints, and noticed the 1 star rating... first!! Nope, nope, nope.

I am furious with their service. On google, they advertised free filing for both state and federal. Throughout the process, since I did not have the most basic filing needs (I submitted one additional form), they had to bump me to the next price point, which they stated was about $10. That's just fine. But when it came to check out, they charged $24.99. Then, when I had to leave and come back to complete it, they charged me again, and doubled the amount. In total, I paid these guys $74.99. When I called to request a refund for the second faulty charge, Mark (who was actually very polite and human), told me that the amount was correct because the price was 24.99 for each; federal and the two states that I filed to. I will NEVER use TaxACT again. Be upfront and clear with your prices instead of lying and sneak-charging!

We did our college-aged son's taxes in February. He owed money. We filed the forms electronically using TaxAct, and authorized credit card payment using their VPS (Value Payment System). Tax Act and the IRS accepted his return. Tax Act never followed through and made the payment! We received an unpaid taxes notice from the IRS in May, including late payment penalties and interest fees. Today, June 20th, we received an email from Tax Act saying, "Our records show that when filing your tax return, you chose to make your tax payment by credit card through Value Payment Systems (VPS). Unfortunately, the payment was authorized but never settled, so the tax payment may not have been completed." Why didn't they pay? Were they just keeping our money and how many others? How annoying. DO NOT USE TAXACT!

E-filed 04/11/2016 and until now, IRS/my State shows no records of submission. Resubmitted or re-efiled again today and IRS/State received/accepted the e-file transmission. An email message was sent to me indicating acceptance/confirmation of both Fed/State on 4/11/16 originally; however, a tech system malfunction must have occurred on either end since my refund was not received by my bank via direct deposit. Communication faults I believe should be borne by TaxAct.

When I file my taxes in March 2016 for my 2015 taxes! I was told TaxACT was good and it was free. I have been waiting for my refund for 2 months now. It was a short form. I can't get through to them in email to see where my refund at. Now I understand after reading all bad reviews. Still waiting. Never again I will use them. Never.

I have utilized this company in the past for filing online. In that I could not remember my pin number or tax information from 2014, I had to print out a copy of the filing and mail it to the IRS. I received a 5071C letter in the mail, and wanted to verify my identity, and wanted to have a copy of the filed return in front of me. Unfortunately, I did not make copies of what I filed since we are not allowed to make personal copies at work. When I tried to change my password, I still could not access my account.

I used TAXACT for the past three years to file my federal and state income taxes. This is the first year that it has been a disaster. I will never use them again. I prepared and thought that I had submitted my return online on April 17th, 2016. I found out a couple of days ago (May 18th), only by accident, that they were not filed at all. Luckily, I had paid the Feds what I owed them, so they won't have to hunt me down. Or at least I think they won't. That was what the TaxACT phone rep told me. Good luck with that advice.

Tried to contact consumer services by telephone but all options were either invalid or not available. Tried sending an e-mail question but the program kept telling me there was a problem with the form. This is the last year for TaxAct. From now on I will use another filing service.

I e-filed with Taxact this year for the first time. That was my first mistake. I should have read the reviews first. I complete our taxes every year and for the FIRST TIME IN 40 YEARS our taxes are now late! I completed the whole process, even putting in our routing and bank info and was charged on my cc for fed and state and waited and waited and waited. Finally today I logged back into Taxact only to find out it said I hadn't e-filed! Usually a good tax company will email you if you haven't finished. Did I get any emails? NO!!! We'll probably have to pay a penalty now because I thought I'd filed on APRIL 1st! Angry doesn't begin to describe my feelings right now! I will never use Taxact again!

Used TaxAct for years without issue until now. Loved how simple for the user, in fact. But this year had an issue on April 18 Tax Day with an "alert" that wouldn't allow me to complete the filing, and a support rep could have easily talked me through the resolution, but I couldn't get through their phone lines at all that day! Ended up having to print and file the paper, which was a HUGE disaster. My husband had to drive to my office to physically sign the paper form, and after all of that I forgot to include the W2 forms (didn't have them at work with me. Why would I... I was e-filing?!) My bad for waiting until the last day (we owed a lot of $ and I dragged my feet) but I needed TaxAct support THAT DAY and they weren't there for me. Seriously rethinking them for 2016.

Never again! Warning! Refund $816 fed... Paid $50 to process direct deposit... received $688... HUH?! Still waiting on State REF $223-$50. Still waiting since April 19, 2016.

I've used TaxACT for at least 6 years and this year was totally disappointing. The program itself was not user friendly and note I've used this for 5 years prior and had absolutely no problems maneuvering thru the program and even checking my efile status. PLUS, this is a biggy folks, the price more than DOUBLED! The state is no longer included in ANY of the packages. Last year I paid <$22; this year was $49.98! I called them and they said "they did a price restructure". I'll say they did. Well they lost this customer. Doesn't cost much more to go to an accountant for what I have... A simple return with Schedule A. Seriously TaxACT, are you kidding?!

They don't deserve one star! This isn't right! I understand that I waited until the day of which doesn't help in any way but I thought everything was fine until I checked the status of my taxes. They were not filed! When I entered my information, I had to re-enter everything over again because my password was a problem. It took so many times to get it right. Every time I logged in, my entries were not saved. I didn't want to start over using another company because I already spent all my time with this one. Now I am a week late. At least I have a refund with both state and federal but after reading the other reviews I may have to redo it to make sure it is correct. I don't understand how this company can be in business if this is all they do. Maybe they are committing fraud by having people enter their information so they can use it. It seems logical with the problems I encountered. I hope they stop doing business forever.

I admit I have used the free version to file my 1040 for the last few years. I have also recommended this program to others who have paid for filing Federal / State forms. Well... as others have indicated, IRS 1040 / Schedule A is no longer free. This company has made a terrible mistake by alienating a large segment of their "word of mouth" advertising. Sad to say I will no longer be praising TaxACT... but rather pushing other products. "TaxACT Free Federal Edition" = Bait and Switch.

I've had to start my e-file at minimum 5 times including software timeouts. I'm afraid I'll be charged multiple times. It was completely problematic and made me upset because it would not submit. It's crazy!

Been using this online tax prep service for at least 10 years. I won't ever use them again after this year. They tripled the price and they have bugs throughout the software. From issues logging on throughout my work doing my taxes to extreme issues getting it to submit - must have had to try 30 times. But just the price hike alone is enough to irritate me enough to change. One has to wonder how they make such foolish business decisions...

I went through the confusing set of forms and had apparently set up an auto-pay system that they weren't clear on. Unfortunately I found this out as my landlord tried to cash my check and it bounced. So now I'm given a steep fee for late payment and TaxACT refuses to refund me the amount. I tried to communicate with them on their site but it's apparently impossible to contact them in any way. You're just redirected to their stupid FAQ. I managed to find a number to use to at least cancel the autopay but so far I've been on hold for 30 minutes. So if you want to use software designed by thieves then go for it.

I have used this company to prepare taxes since 2006. After the software glitches and major hike in pricing, I will no longer use their service. I have referred over 40 friends, family, and work colleagues to use the program. I have sent out an email blast encouraging each and every one of them to go elsewhere. I will no longer talk highly of the company. I used to have the utmost respect for the company but with all of the speed bumps this year, I think I would feel more comfortable preparing them by hand. I found too many errors in their software to rely on it in the future. More corporate greed that I do not want to contribute to if I can help it. So long TaxACT!

I have used TaxACT for the better part of a decade to file my taxes for the ease of use and low cost. This year I go to file my taxes and the numbers that were owed/returned made NO SENSE at all. I restart to find I get completely different numbers??? I figure it must be an error on my part. Enter the EXACT same info again and get another number varying by nearly $1000.00 dollars this time. For posterity purposes I go through H&R block which I have used to help family members file with before. I get almost exactly what I owed/Refunded last year through TaxAct on my first try. This is the last time I will ever try to save a bit of money through TaxAct online. H&R Block from now on for me. God forbid I actually filed the return with TaxAct where they said I got a $1755.00 return from the state I paid NO taxes in but was a resident of.

They lied. I've used this company for the past several years. Never paid over $19.99. I've never had a problem. They always advertised this price to me. This year I've been bombarded with emails advertising 'FREE'. I got excited. Once I finished not only wasn't it free but I paid more this year than I've ever paid, $49.99. What happened!? How could they advertise 'free' and it costs more than it’s ever had? I will not be using them ever again. I'm disappointed. They were not honest! Don't use them. *fraud alert*

TaxACT deliberately attempts to confuse you in tax filing process. Thought I was filing my Federal taxes, clicked on Federal Taxes only button, but they ran me through the state return and charged me $24.99 to file a state tax return When NOTHING WAS OWED to the state. What a ripoff! They are scamming now.

Other than the bait and switch, which is amply documented here and with which I wholeheartedly agree, there is one huge process within TaxACT which completely drops the ball. After getting advice on a topic, TaxACT does NOT jump to the item!!! They give you advice, they point to the federal instructions, they even give you the line on the federal form, but that's now how TA is built! You are left navigating through endless pages to try to figure out where your input lives. How extraordinary that they have left this out.

There are no words I can add than those already said. This is a scam like no other. No customer service. Can't reach them by phone. Program sucks! I'm also going to put in a complaint with the BBB. I hope TaxACT and the people who own it rot in hell.

First, they have jacked up the price. Now they are charging almost $50 for both Federal and State, which was a surprise. Second, their software is buggy. During the filing process - just before e-filing they ask you to enter the verification code that is displayed on the screen. I did that 30 times - typing exactly what was displayed. Each time it gave me an error saying my entry did not match what was on the screen. I tried the option where you can get it to speak the code. Typed that in and the same result.

I have used TaxACT successfully since 2008, first as an employee itemizing deductions and figuring out capital gains, and then as a small business owner. It's always been complicated and easy to get lost in the screens, but I have always felt that the combined user experience and cost were a good value. Not anymore. Last year I paid $22. The state return was included, as it should be -- because they don't help guide you through anything specific to state. This year I was directed into their Premium offering because I owned a business, and it cost me $60, with the state return costing $25 yet still no guidance in filling in the state-specific form.

Worked on it very early today. Got to the file return page, after not being able to see anything that was added to the 1040A or my state return. Just before I was told something was missing, added the information, review again still thought the information was missing (is my house a homestead). All of a sudden told, we are doing maintenance, exit. No idea if the returns were filed.

I have been using TaxACT for years to do mine and other's taxes with no issues whatsoever. This year I have had nothing but issues. The first two at the beginning of tax season, I did went through fairly easy. I tried to do two today and several times throughout the process I was told I would need to upgrade for the most ridiculous seeming reasons. The only difference between these two sets of taxes and the earlier set was 1099 forms. One for unemployment and one for a small $28 state refund from 2013. The one for unemployment they wanted $29.99 to be able to file since it wasn't eligible for the 1040 EZ. Then when direct depositing the refund it wanted an additional $24.99 each for Fed & State from a secondary bank!!

It's sad to see corporate greed taking over tax preparation software: first TurboTax and now TaxACT. I will be researching other options for next year.

I've used them before, not sure how I was charged $24.99 x 2 (State and Fed) at the end of the whole process, this year: the last year I will use them. Apparently, I was using the "plus" version... which is unnecessary and means nothing to me as I do nothing but standard deductions - nothing itemized. Just threw away a third of my refund.

If I could give TaxAct no stars I would, cause they don't deserve it. I am not going to stay here and write what others have already wrote. I agree with most of the reviews. STAY AWAY from TaxAct. All they want is your money. I e-filed my tax returns for $39.99, both returns were rejected and TaxAct said not to worry that my card will only be charged if my return is accepted. Few days later I notice that TaxAct charged my card the moment I e-filed it and was rejected. Now I have been trying to call their customer service since early March and I can't get hold of anyone. I will definitely be filing a complaint with BBB.

Worst experience ever! What a scam they are. Simple, bait you in with free, and then charge, charge, charge!! Don't use this company!!! I filed on a 1040. First time it stated I owed over $2100 to the feds. I thought this could not be right, so I did it again, punching in the same numbers and ended up owing $1100!!! What the hell, how the hell can there be that big of a discrepancy??? I have no faith in this service and you shouldn't either!!! AVOID, AVOID, AVOID, AVOID, AVOID. I actually talked to someone who does taxes about my experience, and before I could even tell them my experience they said "don't ever use that service." AVOID, AVOID, AVOID.

OMG, this is the worst bait and switch lousy lame ** tax program on the internet. So, pissed, right, now. No support, you can do all this yourself, They bait and switch on the site. Pop ups switch you to a different price point mid return without your knowledge. They ruined my day. I hate them for all the capitalistic ** that is ruining our health and our world. May they rot in hell. This means your employees too Tax Act is poison - ** Tax Act.

My return is relatively simple, with W-2 income, mutual funds, a 401K distribution, and itemized deductions. I was a longtime TurboTax customer but quit them when they doubled the price of the software last year. Then, this year, I could no longer access a HRB account due to username/password hassles with no way to remedy them after 2 hours of trying, so I tried TaxAct. The interview is simple, there are dummy forms to fill in the DIV and Capital gains information. It is relatively hard to review your return before paying the $25 fee, as there are no "form views." Because of this, I made a small error in reporting CG dividends, my first error in many years.

TaxAct has changed its software. It's no longer easy to make changes. Customer service rep stated that if you are a homeowner, then Tax Act automatically prompts you to upgrade to their $24.99 upgrade, which essentially nullifies the 'free' tax filing service that Tax Act advertises to be. No resolution to refund upgrade. To add insult to injury, upgraded service defaulted to standard deductions, so time wasted in preparing taxes in a meaningful & sufficient manner.

I have already filed both my 2015 Fed and State taxes using TaxACT and received Accepted confirmations from both. But when I just now tried to log back in (trying to download my returns to my hard drive), it asked if I want to "Continue from where I left off"? When I click on it, system starts with Filing Tab meaning I have go through all the steps of filling and paying the fees, etc, and it means TaxACT think I have NOT done my filing, therefore there is returns for me to download. If I don't click on "Continue from where I left" instead I click on "View All Returns", it led me to same place with options of "Continue from where I Left off" or "View All Returns".

All the folks who've already reviewed and said TaxACT has changed, and not for the better? I wish I'd seen this before I went to my ole' trusty site and started my 2015 taxes. Worst. Experience. Ever. Yes, they've tried to streamline tips and info recently, and I agree that they've gone from useful to mostly useless in doing so. I mean, taxes, especially when you have a sole proprietorship and other things going on, are supposed to be complicated, right? That wasn't what I hated. What I hated was the fact that I got taken. I mean, I'm used to being upsold, and I don't mind it. "Hey, we see this feature might benefit you, so if you'd like to upgrade, it's $25" is what TaxACT has always been like. That's just like everybody else's take on upselling, too. Don't expect to file a "free" tax form and not be enticed to pay something for something.

I've used TaxACT in the past and had a good experience. Filing taxes for 2015 has been an exhausting nightmare. Terrible problems with signing in. Keeps telling me that I am using the wrong user name/password -I'm using the correct one. Can't get through on the help line. Definitely not going this way next year unless system us upgraded.

I've used TaxACT for 4 years to file Form 1040 and Schedule A for FREE. This year they pulled the "bait and switch" maneuver. If you want to file Schedule A (Itemized Deductions) - it's no longer included for free. I discovered this after entering information and trying to proceed with filing. That's when the fee was disclosed for using itemized deduction instead of standard deduction. Very frustrating and I refuse to cave in and pay it. Now I'm trying free fillable forms (linked from IRS site).

I used TaxACT for many years and liked it. I always used the paid version and installed it on my PC. This year, the first clue that something was up was the price increase -- double what it had been in previous years -- and the necessity of buying a more advanced version if you have investments. And, you had to create a new account. Still, after so many years of using it, I trusted -- WRONG!

I have problems with this company every year when it comes time to file. Now, 2015, they charge $25 for fed and $25 for state. I have been on hold for over an hour trying to find out how to paper file the federal and e-file NY (which is required in NY). It's impossible to do. TaxACT took both filing fees and even my NY tax due... but I can't e-file. This is the WORST company and not user friendly. And forget phone support. The first person had NO idea how to e-file. State only... Now I am on hold again! It's the worst and they should be shut down.

I had no problems with TaxACT for two years. This year however I selected the option that said they would simply deduct their small fee from my refund. When I got all the way down to the final pages, a summary of what had just gone through showed more than $30 paid to a bank I never heard of. They charge that just to handle the deduction. Goodbye TaxACT. Never again.