Synchrony Financial Reviews

I have a Sam's Club credit card and a PayPal credit card, and they are both by Synchrony Bank. I also have dealt with them in the Banking part. They offer the best interest rates around and have always been very courteous and helped me when I called them. I like the money back on my Sam's Club card it more than pays for my membership each year. One of the best banking experiences that I have experienced.

I'd sooner donate plasma for money to get the extra money to purchase something than ever use Synchrony Bank for anything again. They are by far the absolute worse. Had my accounts for YEARS and for example a Rooms to Go account with a zero balance (and had been zero balance for at least a year) was closed with no notice because they said "balances to high in relation to credit limits". Mind you they are the reason that has happened. I have other accounts with them that had high limits with balances at about 15-20% and they lowered each and every limit to about what the balance was on the card. They will tank your credit score and then tell you it is because of a periodic review that they decide to close or significantly decrease your limits. I have never once been maxed out until they decided to do it for me and in the many years I have had accounts have never once missed a payment. If I could give less than zero stars I would however it makes me give them at least one.

I have had my Lowe's credit card with Synchrony bank for a couple of years now. I have never been late and make my monthly payments on time, and even paid off the account just three weeks ago. I received notification from Credit Karma that Synchrony bank just cancelled my Lowe's card without any type of notice. What a Scam of a bank!

I opened a TJX credit card with reward points and immediately set up the account as email statements and no mail. There were no emails and it took a few months for me to get that straightened out and there was interest, and then trailing interest after I paid what they gave me as the total to cover everything. The billing email is not very straightforward, almost intentionally confusing and I do not like the customer service. After about 6 months I cut the card and went back to CitiBank and Barclay cards. Bye bye to TJ Max and Home Goods rewards. Not worth the aggravation.

I’ve never written a review like this before, but Synchrony Bank has pushed me to the edge. Even with a $0 balance, I was still charged interest fees for purchases I already paid off! How does that even make sense? It's like they’re inventing ways to squeeze money out of customers. Their statements are confusing, their fees are shady, and their policies are designed to trap you in a cycle of payments. I will NEVER use a Synchrony card again, and I suggest you don’t either unless you enjoy being charged for absolutely nothing. Save yourself the stress. Avoid Synchrony like the plague.

This is the worst treatment ever. As a long time user of Synchrony products, I used to find them useful and valued at many retailers. Due to my wife's health issues I have been able to only make minimum payments for the last few months. That being said, I have NEVER missed a payment. They will lower limits with no just cause. Find another bank. I would recommend Discover or AMEX. They understand and do not crucify account holders at will.

My credit card account was cancelled after years of paying on time. I never missed a payment. I was never late for a payment. Now I’m paying on a card that I cannot even use. I will never use or recommend Synchrony to anyone.

I called to ask about getting a lower interest rate on my Amazon Credit Card. I spoke with a customer service representative that advised me that she could not honor my request. I requested a supervisor to assist me, she was rude, unprofessional and hung up on me. This company overall is just not a good company but wants you to be a loyal customer to them. They do not care about their customers at all.

Have several accounts with this bank for years and all of a sudden they are closing the ones with 0 balance and reducing credit lines on others to just above balance owed. I have NEVER had a late payment with them since I have had these accounts, BEWARE!!! They will destroy your credit rating by reducing credit lines and closing accounts!

I had opened a credit card to purchase some furniture. I am on automatic payments and I’ve been paying on time for the past two years. Today I get a letter saying they’re closing my account due to me having other credit cards. So much for paying your bills on time.