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AARP Chase Visa
Overall Satisfaction Rating
3.90/5
  • 5 stars
    19
  • 4 stars
    32
  • 3 stars
    14
  • 2 stars
    5
  • 1 stars
    1
Based on 71 ratings submitted in the last year
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AARP Chase Visa

ConsumerAffairs Unaccredited Brand

AARP offers roadside assistance through Allstate. AARP members who sign up for roadside assistance can get help 24/7 if they have a flat tire, need their car towed, run out of gas, have a dead car battery or lock their keys in their car. Members are covered in the United States, Puerto Rico and Canada.

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39 AARP Chase Visa Consumer Reviews

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Rated with 1 star
Verified Reviewer
Original review: Feb. 19, 2019

AARP Chase Rewards Card: Absolutely no way to change a password if one is forgotten. Even a verbal without the original password (which was forgotten), you must visit a branch office 64 miles away. Chase won't even consider sending a code or token to a cell phone to help their customer. Very poor system.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 3, 2017

It was interesting to note that once I paid for my new membership to AARP I saw a prequalification pop up that indicated that I could fill out the application and it would not hurt my credit score. So I thought o.k. I would see just to see if could at least qualify. I have been rebuilding my credit. Of course I was denied but the information they provided was incorrect. My credit score was wrong. But what bothered me was that they checked my credit report and most likely it will affect my score. That made me mad.

So now I am going to have to call the toll free number and ask if my score will drop because of prequalifying application. The card I was applying indicated that the score to be considered was within the range that I was in. Now I don't think I want this card and I wish I had never gone into the prequalifying site. What a dumbie I was to do that. What in the hell was I thinking. Never again.

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14 people found this review helpful
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Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Jan. 23, 2017

I thought I was paying off my entire AARP Visa balance on January 20, 2017. On January 23 I logged into my account and saw a balance due of $308. I complained to Chase and they explained they couldn't know the balance plus interest to any particular date of payment. I suggested to the supervisor, Jos, they get better software. He suggested I make a phone call next time and get the payoff amount. I think AARP could associate with a card company that was not this difficult to deal with. But then they get a cut of what Chase makes off of me. I understand.

15 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 19, 2017

I closed my AARP account shortly after opening it last year. A catalog company recently sent a refund to the closed account in error. Instead of the credit card company returning it to the company, they just held it... I finally called Chase. After some time they agreed that they had it and would mail me a check. Today I received a statement from Chase with an entirely different account number on it. When I called, I was treated as though I am stupid. The representative told me that they had opened a temporary account and then closed it for me to process the refund! And that my old account was closed last year for "security"! I closed that account myself by phone mostly due to terrible customer service.

Again today, the representative was patronizing, rude, condescending and treated me very poorly. I guess this is because anyone with an AARP account is assumed to be elderly (he spoke very clearly and loudly assuming that I was deaf or stupid, I suppose)... Very bad attitude on his part. This happened each time that I dealt with this company. I also dropped my AARP membership last year as a result of this bad experience. Beware of being treated like a decrepit inept stupid senior citizen if you choose to get his card...

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14 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 12, 2016

I paid off my AARP Chase Visa credit card the end of January 2016, by the due date. I checked my account each day for any charges. On February 2, 2016, there was an interest charge of $15.22. When I called to inquire about this charge, I was told this was the interest for the month of January. My question was if there was an interest charge, why did it not appear on the bill? I have paid electronically the bogus charge but I am done using Chase. I think they are trying to defraud senior citizens. I have other credit cards that I will use. The Chase AARP Visa will go through the shredder.

43 people found this review helpful
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Rated with 5 stars
profile pic of the author
Verified Reviewer
Original review: Jan. 25, 2016

This is my first credit card, at age 56. I got it six months ago because I travel a lot and it was getting to be a pain to reserve hotel rooms and rental cars on my debit card. It was going to be just for travel, but I can't resist getting cash back so I have been using it for all purchases I would normally do with the debit card. I do not use cash advance or balance transfers. I always go online (from my home internet connection only) to pay it off in full before the due date, so I haven't seen any interest charges. At the end of the third month I got the bonus hundred dollars, and I have been getting about $20.00 a month back since then. I like this card a lot and recommend it to all my friends over age 55.

28 people found this review helpful
Rated with 1 star
Verified Buyer
Original review: Sept. 21, 2015

I had several fraud claims so they cancelled my AARP Chase card. I thought that when you saw fraud on your card you were supposed to call in and get a new card. Obviously that is not so. If you report too many fraud claims on your card, the fraud department cancels your card even though you are never late paying on your card. I do not enjoy having fraud charges on my card and certainly do not want to pay for charges that I did not make. Really RUDE...

30 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 15, 2015

On Sept. 2, 2015 I phoned and requested that a balance transfer be made from AARP Visa to my Aviator Barclay MasterCard, in the amount of $6,270.00. I watched for the credit to appear on my Barclay account. It never did arrive. And finally, I called AARP to see if they had done a transfer yet because they now showed that I had a balance of $6,270.00 owing to them. They said the balance had been made by wire transfer to an account ending in **. I DO NOT HAVE AN ACCOUNT WITH THAT NUMBER!!!!

I asked for more information about this account and was told they cannot give out this information. Since I am making the payments now on two accounts, I believe I am owed this information. This is so unfair at so many levels. I cannot believe what has happened. What can a customer do in a case like this? I have called a few times now, and have been told it will take up to 30 days to do an investigation. This is just not acceptable to me. I now have almost $13,000 in credit balances due.

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42 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 5, 2013

Before I even activated my card, it was used for internet charges. They closed it out, made me fill out a report of fraud. Sent new card. Same thing, fraud charges. Close the account again, said they will remove the charges. Sent in more fraud paperwork. Finally get card. Use it and all charges were transferred to new card. Called, said it would be removed. Every time got bill charges still there. When refused to pay they said it effect my credit. They would call and demand payments or report to credit bureau. Went on for 5 months. Same old story when called, will remove by next statement. Charges still there. Finally got tired of lies and paid in full and closed account.

92 people found this review helpful
Rated with 1 star
Original review: Nov. 14, 2011

After fraudulent use of our credit card, AARP credited our account, but mistakenly partially double credited our account. This was not clear for a while, so I spoke to a rep, and they said all was clear and up to date. 3 months later, I see the charge for the extra credit, so I called again. Again, they said it was a mistake and not to pay the amount on the bill. It appeared again on the next bill!

Now, I cannot call on this company to act with integrity and back up the words of 4 different representatives over 5 months time. I have to pay for their mistake, which to me is financially large, facing a huge thing I cannot pay, and did not see coming. We also have always paid our bills in full on time every month. Now for the first time, I cannot pay a bill in full and have to face service charges for months. I will warn everyone to have nothing to do with AARP Chase, and can't wait to get out of this foul relationship.

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74 people found this review helpful
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AARP Chase Visa Company Information

Company Name:
AARP
Website:
www.aarp.org
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