Synchrony Financial Reviews

I have a Sam's Club credit card and a PayPal credit card, and they are both by Synchrony Bank. I also have dealt with them in the Banking part. They offer the best interest rates around and have always been very courteous and helped me when I called them. I like the money back on my Sam's Club card it more than pays for my membership each year. One of the best banking experiences that I have experienced.

I'd sooner donate plasma for money to get the extra money to purchase something than ever use Synchrony Bank for anything again. They are by far the absolute worse. Had my accounts for YEARS and for example a Rooms to Go account with a zero balance (and had been zero balance for at least a year) was closed with no notice because they said "balances to high in relation to credit limits". Mind you they are the reason that has happened. I have other accounts with them that had high limits with balances at about 15-20% and they lowered each and every limit to about what the balance was on the card. They will tank your credit score and then tell you it is because of a periodic review that they decide to close or significantly decrease your limits. I have never once been maxed out until they decided to do it for me and in the many years I have had accounts have never once missed a payment. If I could give less than zero stars I would however it makes me give them at least one.

I have had my Lowe's credit card with Synchrony bank for a couple of years now. I have never been late and make my monthly payments on time, and even paid off the account just three weeks ago. I received notification from Credit Karma that Synchrony bank just cancelled my Lowe's card without any type of notice. What a Scam of a bank!

I opened a TJX credit card with reward points and immediately set up the account as email statements and no mail. There were no emails and it took a few months for me to get that straightened out and there was interest, and then trailing interest after I paid what they gave me as the total to cover everything. The billing email is not very straightforward, almost intentionally confusing and I do not like the customer service. After about 6 months I cut the card and went back to CitiBank and Barclay cards. Bye bye to TJ Max and Home Goods rewards. Not worth the aggravation.

I’ve never written a review like this before, but Synchrony Bank has pushed me to the edge. Even with a $0 balance, I was still charged interest fees for purchases I already paid off! How does that even make sense? It's like they’re inventing ways to squeeze money out of customers. Their statements are confusing, their fees are shady, and their policies are designed to trap you in a cycle of payments. I will NEVER use a Synchrony card again, and I suggest you don’t either unless you enjoy being charged for absolutely nothing. Save yourself the stress. Avoid Synchrony like the plague.

This is the worst treatment ever. As a long time user of Synchrony products, I used to find them useful and valued at many retailers. Due to my wife's health issues I have been able to only make minimum payments for the last few months. That being said, I have NEVER missed a payment. They will lower limits with no just cause. Find another bank. I would recommend Discover or AMEX. They understand and do not crucify account holders at will.

My credit card account was cancelled after years of paying on time. I never missed a payment. I was never late for a payment. Now I’m paying on a card that I cannot even use. I will never use or recommend Synchrony to anyone.

I called to ask about getting a lower interest rate on my Amazon Credit Card. I spoke with a customer service representative that advised me that she could not honor my request. I requested a supervisor to assist me, she was rude, unprofessional and hung up on me. This company overall is just not a good company but wants you to be a loyal customer to them. They do not care about their customers at all.

Have several accounts with this bank for years and all of a sudden they are closing the ones with 0 balance and reducing credit lines on others to just above balance owed. I have NEVER had a late payment with them since I have had these accounts, BEWARE!!! They will destroy your credit rating by reducing credit lines and closing accounts!

I had opened a credit card to purchase some furniture. I am on automatic payments and I’ve been paying on time for the past two years. Today I get a letter saying they’re closing my account due to me having other credit cards. So much for paying your bills on time.

Synchrony Bank closed all my credit cards with them without me being late on payments and I had many at 0 balance. This caused a domino effect on my credit score. I never got a notification from them before they started closing my accounts. I’m still recovering from this and it will take some time to build my credit back up. I will never do business with this company again. Please read all reviews before applying for a synchrony cc.

I had an account with them for almost a decade. They abruptly lowered my limit which caused my credit score to dip, no warning or anything (lowered it by thousands!!!). I will never in a million years use them ever again. They have little to no stores that except the card. WORK ON THAT AND MAYBE PEOPLE WILL ACTUALLY USE IT. They care nothing about customer loyalty.

This is not a good company to have credit with. My husband and I have had nothing but problems with them. 3 times they have either lowered our credit limit or as of two days ago closed our account. They said they reviewed our credit score every 6 months. They either dropped the credit limit or closed account. We will never use the products

Two days ago, I paid my Synchrony Amazon card in full. I have had this card since 2021, have made no delinquent payments, and have even paid more than the minimum. Proudly, I have been paying off most of my credit cards in full because I am trying to reduce my credit card utilization and improve my credit score. I have a sense of security knowing that in case of an emergency, I do have credit to be utilized. My experiences with Amazon have been quite satisfactory; I can always rely on them in an emergency.

The website is the literal worst. It just sits there and spins and will not let you log in. How are we supposed to pay our bills when the site will not even load??? PLEASE fix this! After this card is paid off, I will not be using it any longer.

I went onto the webpage because they said that they did soft poles to see what you were pre-approved for. Filled out and next you know it says I was approved for a loan for $1400 when I wasn't even trying to be approved. I was just trying to see what I could be preapproved for now. My credit has gone down because of them giving me a credit card that I do not even need. Also within five minutes I canceled the card. I have one other card with them. When I finish paying it off. I will never use them again. One of the worst companies I've ever used.

I wish I could score this bank a zero. Absolutely find another option before you open an account with them. They will either close your account or continue to lower your available credit even if you make all you payments on time and at the minimum amount they require. Then tell you you aren’t paying enough and close your account.

DO NOT USE THIS COMPANY!!!! If I was able to give a negative star I would! I have been a loyal long standing customer for over 20 years. I recently did some home renovations and spent over $20K in 6 months!!! All of this and I bounced a double payment and they charged me interest 15 days after even though the balance was zero!! I was required to pay interest on the payment that was stopped, even though the account had a zero balance! This is all but robbery!!! And I have an excellent credit rating over 800 so to be treated this way makes me sick to know how people struggling are treated!

I got scammed by this bank. Bought a furniture and they financed for 24 month. Set up payment auto payment. They went changing the autopay on their own and they didn't let me now they are adding $4000 to my balance and called. They say they are adding it on the total amount that they have taking $5000 dollars at the 24 months. I asked to clear the balance. They said no. The customer service was so rude and the they saying they would not budge. I need help. I have been cheated...

I had this card since 2019 and had a 6500 limit, had a 4,000 balance, paid 3000 and they lowered my limit to the paid amount and destroyed my credit score. It was in my best interest to not have paid this amount. No other lender does this... do not get the TJX card!!

If I could select 0 stars, I would. Synchrony is the WORST. I had 4 credit accounts serviced by them and had issues all the time. I never received the emailed or mailed statements. They actually lie and say they've mailed stuff when the US Postal Service has never delivered. Communicating by telephone is ridiculously arduous and takes 1/2 day to get to an agent in some other country. Resolution to the customer's satisfaction is non-existent. Their goal is fill their own coffers. After I realized they just don't care and are not going to change, I closed all 4 accounts. BTW, I have a credit score of like 870 and have never missed a payment anywhere, anytime. Is this the reward for being a responsible consumer? These soulless mega-corporations need to learn a lesson! We should all close our accounts!

Beware of this bank. They DO NOT provide disclosure when your CD is renewing, they hide the actual document in your inbox under a drop down for documents so when you go into your Inbox under view massages nothing appears. Furthermore, they provide no notification that there is even a document available to be reviewed in the documents section of their inbox. This is opposite of most inbox that provide you notification when a new message or document is received. By the customer service stinks. I got disconnected twice while on hold to speak with a supervisor and I have still gotten no remedy for the 2000 penalty they want to charge me when they automatically renewed my CD without notification or my authorization. Will never use this bank again!!!!

I had their MasterCard and they lower my limit the day I paid it off and it screwed up my credit score so I paid off Amazon Synchrony bank, card floor decor sink Bank card, CB2 sink Bank card, Pep Boys Synchrony bank card. I asked him to close all of it. I will never do another business with them. Only one I kept is the Lowes credit card. I’ve had them for years and never had any issue. This is kind of type of stuff they do they don’t care about the customer. They only care about their own. Never been late with my payments with any bank. I have a perfect credit.

Synchrony Financial Services closed my account, I have never missed a payment, never been late, they say I'm a risk. They show my credit score 832. It's fine. I don't need them. I think they have very bad policies.

They take away your credit limits and high interest rates!! Ruin your credit in the meantime. Stay away!!! Bad Bad company! Take more than half of your credit limit away. Faithful customers they don’t care.

After reading all of the bad reviews in here I have experienced the same issue with Synchrony. They closed my account without even reaching out to me because I am now high risk. I have never missed a payment and have even paid more each month to bring the balance down. Right now I only owe them $97.00 dollars and will need to pay this by the due date. Man I guess they really needed that $97.00 to close my account and force me to pay the balance. I will never use this company again. Guitar Center needs to stop using this company. Do not use this company!

I have a Ashley Furniture card, Venmo card, & Mastercard managed by Synchrony Bank. Before yesterday I also had a Care Credit card. I have never missed a payment nor have I been late on any of the cards. Last year, they decided to drop my Mastercard credit limit, out of the blue using bogus credit report information, by over $3800. Yesterday, they closed my Care credit account using the same bogus information. This is THE worst company I have EVER done business with and I truly regret accepting any offers from them. I have numerous other credit cards and NOT ONE of those companies has ever treated me this way. If you value your peace of mind and your credit score, stay away from anything with Synchrony Bank's name on it!

Oh my gosh. I have spent an hour simply trying to access my account and this happens every month. I try to pay my TJMaxx bill, but site never recognizes my password even though it is saved in password manager; now my account is locked, I called three different numbers to get account unlocked, but they say live operators can't help and that I should use their virtual chatbot. When I enter account info in chat, THE bot says it cannot locate my account and to call number on back of card; when I replied account is locked, Sydney says live agents can't help and to call phone number and when I call, it is the same message to use virtual chatbot. Isn't it odd site will accept payment from a guest, but gives me no way to access my account, and that there is no way to unblock account? It isn't like I am a terrorist or cyber thief. I simply want to log in.

This is a horrible company. I've had their eBay Mastercard for 2 years and 7 months. I always paid it 20-25 days early and paid at least double the minimum due. I've never had a late payment, and my credit score has not changed. They sent me an email with four falsehoods in it, telling me I'm not paying enough every month, my account isn't old enough, my credit score isn't good enough, etc. All falsehoods, and they reduced my credit line to all but 20 dollars of the available balance which of course caused a credit score drop.

This is literally the worst credit card company that has ever existed. After the sale of my house I paid off all my debt and my credit score went up to 750. Next thing I know Synchrony starts lowering the limit on all of my cards one at a time. I have never had a late or missed payment with them and only had 2 late payments in the last 3 years overall (not even really late but my cap one autopay was set for $5 less then the minimum so they reported it as late). This company is trying to ruin my credit and it is because I am not charging things to their accounts. They are very shady, do not use them for anything.