BrightWay Reviews

By far the worst credit card I ever had. I notified them about my travels. When I finally got to the place they flagged my transaction and said it was irreversible. My kids and I had to sleep in the car because I was counting on this card. Please do yourself a favor and do not get this card. Good thing I had money for gas because I couldn't even use it for gas. This card is useless. The customer service one of the worst I ever seen.

Zero. This is a fraudulent credit card company. They took my annual fee and the card never worked. I canceled the card. They falsely promised to refund my fee and no refund ever materialized. Avoid this company at all costs, they are crooks.

Paid entire card balance in full one week ago. Still shows $0 available balance. For customer service there is no phone number or live chat. You can only send an e-mail. Over 24 hours and still no reply.

I would give them zero stars if I could. Customer Service reads from a script and it’s like they have no mind to think on their own. I made a payment four days ago, it has cleared my bank and posted to the account, yet a supposed supervisor (after verifying, she can see that the funds were released by my bank) told me they will be holding it for 10 more days in case I decide to put a stop payment on it. How ridiculous!! Did this lady just call me a potential thief? I’ve had the card for a year and a half and never once stopped a payment lol what a ridiculous assumption. I’ve never even been 30 days, so to assume your customers are thieves says you likely have some very shady characters working at your company. Run as far away as you can from this card.

Unsatisfactory and Discriminatory Experience with BrightWay One Main Financial Customer Service. I’m writing to share a disappointing experience I had when attempting to change my address on my BrightWay One Main Financial credit card account. I contacted customer service and spoke with two supervisors, Darrell (employee #**) and John (employee #**), to update my address. After providing the new address, Darrell told me I needed to send an email instead. When I requested to speak with another supervisor—since the app indicated a simple phone call should suffice—Darrell told me any other supervisor would say the same. He then transferred the call to John.

Horrible card... every transaction gets declined as high risk... still haven't been able use the card. Customer service is no help. Even after verifying I'm making the purchase they say there's nothing they can do...

This is how Brightway is doing. I have auto pay, and they have my account block, so they can get late fees. I pay them two hundred dollars. The first time they took four hundred, and now I have a block! They want my bank statement to see what's in my account in order to remove block. They are getting late fees like crazy. I'm trying to paid them off, but can't with the block.

I started out with a 500 credit limit and was increased to 1000. So I'm excited to see what will be my next increase. Haven't had any issues with this card. Knock on wood. So I would recommend this card to anyone who is trying to rebuild their credit.

A transaction that I was trying to make on Airbnb was decline and flagged as fraud. Even though I confirmed it was me that was trying to make this purchase through a reputable site (Airbnb) customer service and supervisor stated that I could not make any purchases on that site. I am furious. There is no reason why I shouldn’t be able to make any purchase that I want to make for my family’s vacation!!!

I received over 20 texts and emails this past week reminding me that my payment was coming due. The payment was scheduled in their app a week previously. After all of the harassment, I tried to log into the app and move the date of payment up. The app will not allow me to login any longer. It will also not send a password reset link. I called Customer Service, spent half an hour on the phone with someone who continued to blame me and my devices for the fact that I could not access their app. I was told to try another device. I tried four devices. I deleted the app. Waited an hour reinstalled the app and still was unable to login. I called customer service again. Only to spend 45 minutes on the phone being blamed for my devices and the fact that I could not login, the fact that I could not login on their website, which provides a message saying that online login is not available, please use their app.