BrightWay Reviews

I pay my bills at the beginning of every month since I get paid first week of the month. My bill is due on the 26th, so I paid my bill on the 1st and then when I looked at my statement this morning I see they charged me a late fee for the month of Nov and now it will happen again after a phone call this morning to ask about the late charge and how that be when bill was paid on Nov 1st. Apparently they don't accept early payments. I have filed a complaint with the BBB and will be closing my account immediately after I hear back from the BBB. Stay away from this credit card company and the company ONE WAY that sponsors this card. Big ripoff company.

I received the card and decided to activate it for fuel emergencies on the road. I never received a pin and fuel prices in NV/CA are much lower as debit, no pin, no discount. I have called multiple times, no assist. I finally called again, after paying a fee for a card I never used AND also PAID INTEREST ON THEIR CHARGES!!!! I advise folks to run, not walk away!! I can have a pin IF I wait 7/10 days, I’m on the road, cancelled card. I will let everyone know if I ever see a refund and/or am harassed until I pay a fee AND interest without EVER using this card, AGAIN!!

High yearly fee which wouldn't bother me if every month they wouldn't put a hold on card preventing me from using because fraud put a random hold on it. Taking 5-14 days to be able to use card again. App is easy to use but customer service is a joke, 1 hour hold time just to be told, "We couldn't get a hold of fraud team. Let me escalate your issue to higher ups. It will be 5-7 business days."

I thought this was a great card at first. They give you the motivation to make timely payments in order to receive rewards. The interest rate is high but one of the rewards is lowering the rate after making timely payments. Con: I paid my card off before the closing date and received a bill for 63.27. I was surprised because the card was paid off. I called customer service to try to get this reversed and the CSR said it had to be paid before the closing date. He looked at the account and said you paid it off on the 17th and the closing date was the 18th. That just confirms what I am saying. He goes on to add if I don’t want another charge to pay it now or before the 18th of next month.

Please do not get this card, these people are a fraud, this gotta be a personal own business with a bunch of foreigners ripping off Americans and they laughing about it, surely there's something that can be done to shut these people down. I'm surely gonna find out what can be done,. If anyone reading this please do not get this card. Please don't be hard headed, I gave them a one star rating but actually they are a zero. They are not even qualified for one star rating. Please believe me people, please do not get this card.

Do not get this card. Has been the worst experience I have ever had. If you want to get cheated out of your money go ahead. Customer service is bad. Lost card. Cancel it after issues. Glad to be out of this mess.

If you update your address, they require "for your security" to EMAIL an image of the front AND back of your Driver's License, which is the opposite of secure. They may or may not tell you about this absurd requirement when you update your address over the phone (which is the only way you may do so) and the only way to find out this risk-to-your-identity style process is required, after waiting for your card for a month, is to call again. The app is not capable of doing anything, everything has to be managed by calling in, yet good luck getting ahold of anyone or receiving the correct information.

HORRIBLE COMMUNICATION. I pay perfectly. Without notice, they turned my card off due to the need for a physical address. Never a call or notice asking me to update it. No letter, and the app is very basic with no way of updating your information. I have plenty of other cards. DON'T USE THEM!!!

One year I've had this card and paid every time on time. They just added the annual fee, which put me over limit, then IMMEDIATELY suspended my account and contacted Experian to say I went over the limit! Score dropped 23 points. Wow. Just wow. At least Indigo, Milestone, etc never blamed ME when THEIR yearly fees put me over the limit. Tacky, real tacky. Won't be using this card again.

They speak English but don’t understand it. If you make your payment on the day it’s due or any extra payments you don’t get credit for on time payments. It’s a crappy card that lures you into thinking you can better your credit status. It’s a lie!