Synchrony Bank Reviews

Hidden fees - "activation fees." Can NEVER speak to anyone in United States. I was on hold for almost ten minutes because "Fred" from India didn't know why they had charged my account $69.00 that I didn't know anything about. They have a monopoly on just about every company you can think of. I absolutely HATE this bank.

I was notified of fraud charges on my Synchrony Bank account last week. I was told my account was frozen and a new card would issue. I have called three times to let them know that a $451 charge went through fraudulently. They are refusing to credit me. Each time I call nothing is done and now they say I have to wait 60 to 90 days to investigate! This is the same charge and same person that charged on the same day for a large amount that they already reversed. Mia was the rep I talked to again today. She was very, very rude to me. I am the victim and am being treated like the suspect. Then Trixie was the manager I spoke to and won't give me her last name, which is questionable. Also, this is the first time I've had to wait to get credited while they "investigate" the claim. My bank automatically credits me. I have three Synchrony accounts, which I will be closing soon so I don't have to deal with this company.

Calls are recorded. January 6th, at approximately 1:20pm Central time my call was transferred to manager/female no name provided. I asked Why your company would deny someone with an excellent credit score, like the company's policies not what was on a letter I might receive in 10 days. She hung up on me. Your managers don't know company policies and hang up when they don't want to answer questions on a denial that shouldn't have happened. I have Visa cards that are worth thousands of dollars and more. Your bank seems sketchy at best.

I purchased an adjustable bed and was given an interest free loan. We had no problems until suddenly this summer, they decided to start to charge $2 for mailing out the bill. Unaware of the charge, I paid my normal amount. The next billing cycle I got notified I owed money. I called, was told that my late fee would be waived. The following month I was assessed another late because they charged interest on the late fee? I called and was told that would be taken care of. Calling today, I was just told that I have occurred $80 in interest because even though the fee was waived, the interest on late fees continues?

Since Synchrony finances the Amazon store card, I really have no choice. It has been the worst experience. It seems that customer service reps don't all get the same training. I've had chats with several reps and each will tell me that the information I was previously given was not correct. However, they can not remedy the situation even though it was of no fault of my own. Yes, that's right, their mistake is now my mistake.

Synchrony is a monopoly in the credit business. They have a reputation of unfair practice toward potential consumers of retail businesses. With AI becoming more relevant, the probability of further monopoly exists.

This is the “Worse” bank to ever. They closed out my account “without me knowing” even though I was making payments “on time” every month. They have no sympathy for individuals if you end up having a high balance and then “paying” it off and then get it back high again and then pay it. People do it all the time especially if they need to buy stuff for their business. This company is heartless. A bunch of evil jerks. I hope you go out of business for doing people like that.

Be careful, I opened an Amazon Store Card through Synchrony Bank, but they never sent me the physical card or statements. I never received any notifications before my payment was due; the only time I heard from them was after the payment was past due, at which point they promptly charged me a late fee. This happened repeatedly, making it seem as though Synchrony Bank is more focused on charging late fees than providing honest service. It feels like they are more interested in taking money from customers through unfair practices rather than helping them manage their accounts properly.

After years of being a customer, I have decided to stop using their credit cards because they have been declining many of my purchases despite having plenty of balance. It is humiliating to go to store and being declined even after calling and verifying myself, now they have included me sending a video of myself and taking pictures of my ID and that's where I draw a line. I have plenty of other cards I can use and refuse to be humiliated and videotaped to prove who I am.

I am one more victim of Synchrony Bank. I have had a Lowe's/Synchrony card for almost a year and today 8/4/24 they decided to close my account with no notice. Upon reading a lot of other reviews this is a very known issue with this bank. I do not understand how Synchrony Bank is still in operation, and no one has taken action against this bank. I have never been late and always pay more than the minimum. I was planning to pay my account in full this month and now I will definitely do so just in case they try to charge full interest on my promotional balances.