Synchrony Bank Reviews

About a year ago Synchrony Bank allowed hackers to get into my Amazon store card, change my address (6 times) and charge thousands of dollars in items using my name and their address in Michigan (I live in NY). I kept calling and changing my address back, but it kept happening. Those hackers also managed to get into my checking account using the fraudulent business name Amazon Corp SYF which is Synchrony Financial. They made transactions totalling almost $43,000 over the course of 6 months from my checking account That was my retirement money. I believe Synchrony bank is responsible because they did not secure my account properly. If those address changes were blocked from the beginning as I requested, this would not have happened. Synchrony accepts no responsibility because they say I signed up for the card (back in 2017) so I am responsible.

This is by far the most dishonest and disorganized institution I've ever had the displeasure of working with. Payments not credited until I jump through hoops to prove they had my payment for weeks. Extremely unknowable employees that offer no help and each employee gives different answers. Payment take up to two weeks to process. I double checked to make sure I did not sign up for credit insurance but was charged for it anyway and they make it extremely difficult to cancel. Complete crooks! Do yourself a big favor and avoid this dumpster fire.

Took me ONE week to get my money back from a maturing CD.... so what good is a good rate when they keep your money for an extra week that doesn't pay interest? The actual rate is lower than advertised. No other bank takes a week for a simple ACH transfer which is all set up already.

BEWARE! NO DAMN STAR IF I COULD. Read before apply for a credit card that works with them!!! This bank suck and I mean really sucks when a credit card is back up by them. If you have a Sam’s Club credit card or a PayPal credit or Mastercard please don’t get their credit card. This bank if you don’t have money in your account and your payment gets returned they will automatically close your account. They won’t even bother to give you chances or let know on their disclaimers or their agreement paperwork. So beware! I feel like other bank are more flexible with payment and stuff! I regret ever doing business with them! They just decrease my Mastercard credit for stupid reason that are like, "Are you freaking kidding me!" Please as a very frustrated and disappointed customer don’t get any credit card that’s partnering with them! Listen to me please.

Hidden fees - "activation fees." Can NEVER speak to anyone in United States. I was on hold for almost ten minutes because "Fred" from India didn't know why they had charged my account $69.00 that I didn't know anything about. They have a monopoly on just about every company you can think of. I absolutely HATE this bank.

I was notified of fraud charges on my Synchrony Bank account last week. I was told my account was frozen and a new card would issue. I have called three times to let them know that a $451 charge went through fraudulently. They are refusing to credit me. Each time I call nothing is done and now they say I have to wait 60 to 90 days to investigate! This is the same charge and same person that charged on the same day for a large amount that they already reversed. Mia was the rep I talked to again today. She was very, very rude to me. I am the victim and am being treated like the suspect. Then Trixie was the manager I spoke to and won't give me her last name, which is questionable. Also, this is the first time I've had to wait to get credited while they "investigate" the claim. My bank automatically credits me. I have three Synchrony accounts, which I will be closing soon so I don't have to deal with this company.

Calls are recorded. January 6th, at approximately 1:20pm Central time my call was transferred to manager/female no name provided. I asked Why your company would deny someone with an excellent credit score, like the company's policies not what was on a letter I might receive in 10 days. She hung up on me. Your managers don't know company policies and hang up when they don't want to answer questions on a denial that shouldn't have happened. I have Visa cards that are worth thousands of dollars and more. Your bank seems sketchy at best.

I purchased an adjustable bed and was given an interest free loan. We had no problems until suddenly this summer, they decided to start to charge $2 for mailing out the bill. Unaware of the charge, I paid my normal amount. The next billing cycle I got notified I owed money. I called, was told that my late fee would be waived. The following month I was assessed another late because they charged interest on the late fee? I called and was told that would be taken care of. Calling today, I was just told that I have occurred $80 in interest because even though the fee was waived, the interest on late fees continues?

Since Synchrony finances the Amazon store card, I really have no choice. It has been the worst experience. It seems that customer service reps don't all get the same training. I've had chats with several reps and each will tell me that the information I was previously given was not correct. However, they can not remedy the situation even though it was of no fault of my own. Yes, that's right, their mistake is now my mistake.

Synchrony is a monopoly in the credit business. They have a reputation of unfair practice toward potential consumers of retail businesses. With AI becoming more relevant, the probability of further monopoly exists.