Synchrony Bank Reviews

I made a final payment on June 10, 2025, to completely pay off and close my CareCredit account with Synchrony Bank, the representative confirmed my account would be paid in full and closed. Weeks later, I received a new charge of $156.74. When I called for clarification, a representative named Sandra was rude and dismissive, telling me that interest would continue even after the account was closed — which makes absolutely no sense and contradicts what I was told when I made my final payment.

I spent over three hours dealing with Synchrony Bank’s customer service in the store after speaking with one rep at home. It was by far one of the worst experiences I’ve had. I was approved for a Lowe’s loan and was even given a loan number by one of their customer service reps to bring to Lowe’s to complete my purchase. When I arrived at the store, I found out it wouldn’t work.

If you like hidden fees that you have to call and battle to have removed every single month and deal with the worst level of customer service and incompetence. That is humanly possible. Then, this is the bank for you.

If I could leave zero stars I would. I had a Sam’s Club Mastercard with a credit limit of 3000. I owed 400. I went to use my credit card and was denied. They dropped my credit limit down to 500. I was never late on any payments so I contacted customer service and all they could say was the company looks at your credit report monthly and they made a decision to lower my credit limit. Mind you I have a 760 credit score. When they lowered my credit limit it made my utilization high so my credit score dropped. I paid them off and discarded the card. Worse bank card ever.

I qualified for credit with three separate establishments which are unfortunately tied to Synchrony. I’ve made timely payments and yet they decreased my credit line unfairly. I view this practice as being highly unethical. I would not recommend anyone to open a line of credit with Synchrony. Additionally, I find their practice of spying on its clients to be quite appalling.

Predatory 31% (usury) interest rate for a customer with an 848 FICO/Credit Score? Why would I consider using a PayPal Credit account when I have a credit union Mastercard that offers me a 9.99% rate? How stupid are people to fall for this graft and why does Synchrony Bank get away with ripping EVERYONE who isn't aware that there's a way better and way more fair alternative to these predators? Get online and makes some calls. Visit your local credit union and open an account.

Synchrony Bank handles the PayPal credit line. They removed paper billing and forced everyone to use paperless billing. Problem is the PayPal app isn't really clear on your normal PayPal account vs the credit account. You also have an issue trying to figure out what's due when you use the "no credit for 6 months" or other offers - it's a guessing game at times if you have more than one plan active at the same time. I was getting tired of tracking it, so I decided the payoff the account.

Terrible website. Can’t change my home phone number on my profile without getting a letter from them in 7 to 10 days. Had the account for years. Same number as my mobile number on my profile. Customer Service pitiful. They will lower your limit unexpectedly to a point where it causes an over limit on the account. Then gets reported to credit. Done this several times to me. Unfortunately they have a racket going with businesses. I wish though I had never used them. Stay away from them if possible.

I tried to pay my bill early with my new business account. I don't know why it didn't work the first time but I got it to work the next time. They billed me $30 because the first attempt failed. I don't know why, it's BS. Now I am on perpetual hold with the online chat. It tries to disconnect me. I already canceled my card and paid all the legitimate transactions. They are still hounding me for $30. I'd let it go but I'm afraid they will charge 27% until it's a thousand dollars. Do not support this bank.

For six years, I maintained my JCPenney credit card through Synchrony Bank with a modest $200 limit — never a late payment, never a fee. Despite having over $14,000 in available credit across multiple cards and responsible usage, my request for a limit increase two years ago was denied without explanation.

I have two cards w/ this company. They are great. For the most part, you speak with knowledgeable people that answer your questions. I've never had a problem interacting with them and whenever there has been a concern w/ something on my account, they have helped expeditiously. I highly recommend and wish all credit card companies would be as kind and efficient.

If I could leave zero stars, I would. My experience with Synchrony Bank has been nothing short of a nightmare. I paid off my motorcycle loan in full, only to be told it would take 3 to 6 weeks just to process the payment—and then another month before I would receive the title. That alone is excessive. But it gets worse. Every time I called for an update, I got a completely different answer from a different person. One rep said 3–6 weeks, another said 4–8 weeks. I would hang up, call back, and get a brand-new story each time. To make things even more frustrating, I called three weeks after making my final payment to check on the status, and was told the system didn't automatically release the title—so now they would add a note to have it processed manually, which could take another 6–8 weeks. Seriously?

About a year ago Synchrony Bank allowed hackers to get into my Amazon store card, change my address (6 times) and charge thousands of dollars in items using my name and their address in Michigan (I live in NY). I kept calling and changing my address back, but it kept happening. Those hackers also managed to get into my checking account using the fraudulent business name Amazon Corp SYF which is Synchrony Financial. They made transactions totalling almost $43,000 over the course of 6 months from my checking account That was my retirement money. I believe Synchrony bank is responsible because they did not secure my account properly. If those address changes were blocked from the beginning as I requested, this would not have happened. Synchrony accepts no responsibility because they say I signed up for the card (back in 2017) so I am responsible.

This is by far the most dishonest and disorganized institution I've ever had the displeasure of working with. Payments not credited until I jump through hoops to prove they had my payment for weeks. Extremely unknowable employees that offer no help and each employee gives different answers. Payment take up to two weeks to process. I double checked to make sure I did not sign up for credit insurance but was charged for it anyway and they make it extremely difficult to cancel. Complete crooks! Do yourself a big favor and avoid this dumpster fire.

Took me ONE week to get my money back from a maturing CD.... so what good is a good rate when they keep your money for an extra week that doesn't pay interest? The actual rate is lower than advertised. No other bank takes a week for a simple ACH transfer which is all set up already.

BEWARE! NO DAMN STAR IF I COULD. Read before apply for a credit card that works with them!!! This bank suck and I mean really sucks when a credit card is back up by them. If you have a Sam’s Club credit card or a PayPal credit or Mastercard please don’t get their credit card. This bank if you don’t have money in your account and your payment gets returned they will automatically close your account. They won’t even bother to give you chances or let know on their disclaimers or their agreement paperwork. So beware! I feel like other bank are more flexible with payment and stuff! I regret ever doing business with them! They just decrease my Mastercard credit for stupid reason that are like, "Are you freaking kidding me!" Please as a very frustrated and disappointed customer don’t get any credit card that’s partnering with them! Listen to me please.

Hidden fees - "activation fees." Can NEVER speak to anyone in United States. I was on hold for almost ten minutes because "Fred" from India didn't know why they had charged my account $69.00 that I didn't know anything about. They have a monopoly on just about every company you can think of. I absolutely HATE this bank.

I was notified of fraud charges on my Synchrony Bank account last week. I was told my account was frozen and a new card would issue. I have called three times to let them know that a $451 charge went through fraudulently. They are refusing to credit me. Each time I call nothing is done and now they say I have to wait 60 to 90 days to investigate! This is the same charge and same person that charged on the same day for a large amount that they already reversed. Mia was the rep I talked to again today. She was very, very rude to me. I am the victim and am being treated like the suspect. Then Trixie was the manager I spoke to and won't give me her last name, which is questionable. Also, this is the first time I've had to wait to get credited while they "investigate" the claim. My bank automatically credits me. I have three Synchrony accounts, which I will be closing soon so I don't have to deal with this company.

Calls are recorded. January 6th, at approximately 1:20pm Central time my call was transferred to manager/female no name provided. I asked Why your company would deny someone with an excellent credit score, like the company's policies not what was on a letter I might receive in 10 days. She hung up on me. Your managers don't know company policies and hang up when they don't want to answer questions on a denial that shouldn't have happened. I have Visa cards that are worth thousands of dollars and more. Your bank seems sketchy at best.

I purchased an adjustable bed and was given an interest free loan. We had no problems until suddenly this summer, they decided to start to charge $2 for mailing out the bill. Unaware of the charge, I paid my normal amount. The next billing cycle I got notified I owed money. I called, was told that my late fee would be waived. The following month I was assessed another late because they charged interest on the late fee? I called and was told that would be taken care of. Calling today, I was just told that I have occurred $80 in interest because even though the fee was waived, the interest on late fees continues?

Since Synchrony finances the Amazon store card, I really have no choice. It has been the worst experience. It seems that customer service reps don't all get the same training. I've had chats with several reps and each will tell me that the information I was previously given was not correct. However, they can not remedy the situation even though it was of no fault of my own. Yes, that's right, their mistake is now my mistake.

Synchrony is a monopoly in the credit business. They have a reputation of unfair practice toward potential consumers of retail businesses. With AI becoming more relevant, the probability of further monopoly exists.

This is the “Worse” bank to ever. They closed out my account “without me knowing” even though I was making payments “on time” every month. They have no sympathy for individuals if you end up having a high balance and then “paying” it off and then get it back high again and then pay it. People do it all the time especially if they need to buy stuff for their business. This company is heartless. A bunch of evil jerks. I hope you go out of business for doing people like that.

Be careful, I opened an Amazon Store Card through Synchrony Bank, but they never sent me the physical card or statements. I never received any notifications before my payment was due; the only time I heard from them was after the payment was past due, at which point they promptly charged me a late fee. This happened repeatedly, making it seem as though Synchrony Bank is more focused on charging late fees than providing honest service. It feels like they are more interested in taking money from customers through unfair practices rather than helping them manage their accounts properly.

After years of being a customer, I have decided to stop using their credit cards because they have been declining many of my purchases despite having plenty of balance. It is humiliating to go to store and being declined even after calling and verifying myself, now they have included me sending a video of myself and taking pictures of my ID and that's where I draw a line. I have plenty of other cards I can use and refuse to be humiliated and videotaped to prove who I am.

I am one more victim of Synchrony Bank. I have had a Lowe's/Synchrony card for almost a year and today 8/4/24 they decided to close my account with no notice. Upon reading a lot of other reviews this is a very known issue with this bank. I do not understand how Synchrony Bank is still in operation, and no one has taken action against this bank. I have never been late and always pay more than the minimum. I was planning to pay my account in full this month and now I will definitely do so just in case they try to charge full interest on my promotional balances.

I am extremely dissatisfied with this situation. This charge has caused significant inconvenience and frustration. I believe that Synchrony should support its loyal customers by providing fair and transparent communication, especially regarding important deadlines and paperless statement. I was charged interest around 2400.00 without a warning that the promotion was ending because I had a paperless statement. Customer Be Aware.

I have had a FleetFarm credit card through Synchrony Bank for 7 years. In June, I paid my bill on the Due Date, paying MORE than was due. But I was charged a LATE fee of $30!! Then they raised my interest rate to 34.99%!! When I paid my bill, I printed out the "receipt" they issued me. Even on THAT, it says I paid on the 8th - the Due Date! But they claim I paid LATE. Nothing but crooks!

Synchrony is bad for the consumer credit business. They appear to be very discriminatory in credit line approvals and very active in fostering negative consumer credit ratings after dealing with the bank for a short period of time by decreasing tradelines or eliminating them altogether by closing accounts in "good standing". However, the punishment and offenses dealt by Synchrony appear to be equal regarding consumers that pay their accounts on time and in full. I don't know if this has always been their business model but it is surely a destructive credit mechanism that creates an environment of distrust and disbelief.

Terrible scam bank. Send me no notifications on a promo ending so they can charge interest and keeps my pay on auto pay without notifying me of anything so every month their system will auto charge me interest fees. Sin Crony bank is a better name. A must avoid bank at all costs. Not to mention their bank statements online only go back 1 yr so they hide all the fees and incorrectly charged amounts/scam activity. Disaster of a bank. Will close my account soon.

When clients report problems made by their own managers and staff, Synchrony Bank does not offer assistance. To make clients "feel" as though something is being done, they routinely deviate from the actual issue and provide them a generic "legal" response; nevertheless, even when they do make themselves available, they never seek into a verbal discussion of the real matter in question. Note that more than enough information was provided and still they keep deviating from the real issue.

Synchronicity Bank has the Amazon store credit card and their portfolio. I hope they don't have it anymore after this review. I've had this card for well over two years. Never missed a payment. Always paid more than I was supposed to. But somehow they determined I had too much credit so they lowered my credit limit. So I paid it off and canceled the account.

They're now charging me 1.99/mo for a paper bill. So just to be clear, that's them charging me extra to save them money! Huh, no thanks. Also the only way to pay your bill if you go paperless is to add your bank info. to their site and they can't guarantee it's secure. My data has already been leaked several times by employers, medical clinics etc. The only reason I got the card was because Verizon makes you to do their autopay. I guess I'll be dumping Verizon and their bad card at the same time!

Consumer statement: I am writing to dispute errors on my credit report related to my Synchrony PayPal Credit account. My credit was unfairly closed due to alleged failure to pay, but this was not my fault. Despite numerous attempts to make payments and link my bank accounts to the Synchrony PayPal Credit system, the process was unsuccessful each time due to errors on their part.

I have had a Chevron card for over 26 years and out of nowhere they closed the account without notice! I called customer service and asked why I was not notified. The response was, "We don't notify our customers and the account is not reopenable." Followed by, "You can re apply for a new card!" Not only does it affect my credit for them closing a long standing account but now they want me to double down and affect my credit to re-apply! Not to mention the INSANE interest rate. I will NEVER do business with the company again and if you were smart neither should you!

Sadly this credit card company is not interested in having loyal customers over 50 (TJM, Marshalls and Home Goods). They now charge you if you want to receive a bill in the mail. CHARGE ME to BILL ME!!!! Blows my customer marketing mind and obviously it cancels out any benefit of using their card (a $10 credit if you spend a certain amount over time). Now I have literally no reason to have or use their card. So much for building loyalty....poor business practice. Adios Synchrony!

I am beneficiary on an IRA and it is payable on death. Simple. Not through a will or estate, just payable to beneficiary upon death. They required that I personally set up an account with them to transfer the funds. I did this ridiculous step and opened an account in my name with them for them to simply move the funds over and then from that account I should be able to move the funds elsewhere. Synchrony has untrained people on the phones, put you on hold, no one calls back, no one answers the emails. Supervisors blame the legal department but won't let you speak to legal. They are requiring grieving people to complete and mail certified form that is unnecessary and incorrect because their own people are not trained.

Been with the bank for many years. Recently I wanted to transfer my money to Schwab which offers much more flexibility. I found out it's very difficult to take your money out!!! They limit a daily 25K and takes several days take to get your money out, but during that several days, your money is in a limbo which Synchrony uses free money. So if you have a large amount of money with them, it would take nearly ten working days to get it out. And in the meanwhile, they use money free. Most other banks will do the electronic transfer in a day or two, not 4 days! Never again.

I made a purchase at Mattress Firm. I was offered 0% interest on the purchase by the company thru Synchrony Bank. This financial product of 0% interest they offer is what this post is about and I want to make buyers aware of the sneaky practices by Synchrony Bank. They will encourage you to set up automatic payments and to go paperless. Then the Bank will use a promotional tactic tucked away in one of the e-statements to come around a charge me over $790.26 in interest (from Dec to April on $1,770.78). NOW I AM VERY DISSATISFIED CUSTOMER.... RESULTS for me, CERTAINLY will not do any future business with Synchrony Bank.

I had 4 credit cards Synchrony and when my credit score dropped under 675 they closed all my accounts so all the recurring payments that were being made stopped. Synchrony then said I wasn’t making my payments but they were not going through because of no accounts showing up so of course they blamed me for payments falling behind. BEWARE OF THIS SYNCHRONY, THEY ARE NOT RELIABLE!!!

Not happy with Synchrony Bank in the least. They deserve a -10 for not closing my account down when I told them to. My account was attached to my Sam’s Club membership. So I assumed that because I closed my account with Synchrony my Sam’s Club account was also closed so I didn’t shop at Sam’s. Then, several months later, I discover that the Synchrony representative did not shut my account down, she left it open. So all that time I had a Sam’s Club membership and the clock was ticking, && the membership was wasted. NEVER again WILL Synchrony get my business. They charge about 30% interest anyway. Go w a credit union for a credit card, my rate is ten % interest w them.

I have a >800 credit score and have never paid late on Synchrony Bank Card. So, you can imagine my surprise when I received a recent notice stating that the APR for purchases is increasing to 34.99%! Are they loan sharks??

Keep away from this Bank, my wife and I have few accounts with them and we are experiencing how they are predatory, reducing credit limits to keep high ratio of utilization and have rights to charge interests , they are destroying our credit scores. Care Credit Card look interesting until you see how this bank operating with the customers. After use this card to pay a dentist procedure (around $9k) they reduce all the credit limits on the rest of my wife accounts, this make a FICO drop of almost 60 points. The way this bank operate is hurting you SCORE and making you go in default with them.

My wife have 3 accounts with Synchrony B, when she use Care Credit to pay dentist, they immediately reduce credit limit on the others accounts without notice and valid reason, after a couple months paying on time the new trend of the bank is reduce care credit credit limit gradually every time my wife make a payment. This bank have a predatory and abusive way to deal with customers. DON'T GET CREDIT CARS FROM SYNCHRONY BANK

I opened an account to finance a Sleep Number bed. Sleep Number has sketchy practices, and now Synchrony is refusing to refund me what I already paid after telling me that I would get that money back. Had I known what an issue this would be, I would have never bought anything in the first place, or at the very least I would not have financed knowing Synchrony is a mess. I unfortunately also have a Care Credit open with them from a recent vet visit. I cannot wait to be done with this company.

Unfortunately they are charging for paper billing. I do not pay attention to electronic billing which causes me to forget to pay and they charge extra for paper billing. I think they make enough money that they can send me a bill without charging. I will close my accounts with Synchrony and use a company that can afford to send me a bill at no charge.

ABSOLUTELY DO NOT DO ANY BUSINESS WITH SYNCHRONY. SIMILARITIES ARE NOT COINCIDENCES!!! My husband and I have 2 accounts with Synchrony, Pep Boys and Mattress Firm. A year ago we purchased and moved to our home out of state requiring us to use the PB card for all of the travel to and from our new home. Once we moved we bought a new mattress and box-spring set from Mattress Firm. Even though we asked to be financed we were told we're required to purchase via credit application hence another credit card. Apart from those 2 cards we have 2 more credit cards one of which I had for years and never used until we moved and that was to purchase a desk, chair and mat for my office. Our credit had been pretty good, his in the mid 750's and me in the 800's. Obviously with the home and essential purchases our credits took a small hit.

Synchrony is a monopoly that needs federal governing and investigation. Yes they have multi lines, just about anything you need, synchrony owns the consumer line. BUT THEY MANIPULATE THE CREDIT LINE TO ALLOW INCREASE OF INTEREST RATE AFTER AFFECTING CREDITING SCORES WITH THEIR MANEUVERS WHICH ALLOWS THEM TO GREATER PROFIT OFF CONSUMERS. We all would be better off to boycott and use more legitimate credit lines like Citi, JPM, Capital One… those who observe legal practices and not manipulate consumers for personal gain. Please federally investigate Synchrony. If you deal with them, watch your account closely. They will manipulate line of credit to keep utilization high, affect your credit ratings, and allow them to charge higher interest rates. It likely will occur before you are notified of any change and without reason or cause. Makes me think of loan sharks.

I had been a PayPal/Synchrony Bank cardholder for years. I made multiple payments during a month because I decided to use the card and noticed I had a $-812 available credit but a $0.00 balance on my card. When I called to ask why, they said my payments which ALREADY CLEARED MY BANK 2 WEEKS AGO, were on hold and would not post for another week for one and 2 weeks for the other. Customer service was an absolute joke when I called. I have never in my life been more insulted as a consumer. I would not recommend this to anyone. In fact I will be cancelling the other Synchrony card that I have. They do not deserve my loyalty or business.

I have never taken to the internet to write a review before, but in this case it felt like it would be an injustice not to warn others about this company. I did not open this account by free will - I purchased a piece of furniture and decided to finance it through the furniture company. This was the company they had me create an account with.

I've had their credit card for a few years. They closed my account without telling me. I found out by looking at my Experian report for something and came across it. I called and they said Since, I have had two returned payments they closed my account. I understand why when both payments were resubmitted and cleared. These payments were not back to back or within the same year period or statement period. This doesn't make sense but that's okay they can keep it closed. I will pay the remaining balance left owed and they can kick rocks. I like my Discover card better anyways.